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you for calling Airtel. My name is Mary. May I have your name, please? Is it Aman? Hello, Aman.\n\nHow may I help you today? Mhmm. Yeah. Aman, I heard about the word India. Is this perhaps your Indian number...\n\nAirtel Indian number? Yeah. For this one, Amin, we need you to advise to please call the Airtel India customer care as we are not the same company and we run separately, and we also don't have an access to their number on their account. So, Yeah. We only cater Airtel Australia numbers, eSIM, Airtel Australia eSIM, and Airtel Australia Internet Services as we are not the same company.\n\nYes. That's correct. But I'm sure that they'll be able to further assist you. You just have to call them directly. If you don't have further number, you can go search on the Google or third party website.\n\nI'm sure they will be a great help. Airtel India customer service. Yes. Yeah. Sure.\n\nIt depends on the plan or the network's capability to call international calls. Thank you. Thank you. Have a great day.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.5999999,"end":2.96,"sentiment":"positive","sentiment_score":0.5468946099281311},{"text":"My name is Mary.","start":2.96,"end":3.84,"sentiment":"positive","sentiment_score":0.5258482024073601},{"text":"May I have your name, please?","start":3.84,"end":5.06,"sentiment":"positive","sentiment_score":0.3340683976809184},{"text":"Is it Aman?","start":8.24,"end":9.3,"sentiment":"neutral","sentiment_score":0.06345886240402858},{"text":"Hello, Aman.","start":11.599999,"end":12.58,"sentiment":"neutral","sentiment_score":0.20866061002016068}],"sentiment":"positive","sentiment_score":0.37249870263040064,"num_words":20,"start":1.5999999,"end":12.58},{"sentences":[{"text":"How may I help you today?","start":13.445001,"end":14.745,"sentiment":"neutral","sentiment_score":0.28409749766190845},{"text":"Mhmm.","start":28.039999,"end":28.539999,"sentiment":"neutral","sentiment_score":-0.004957311786711216},{"text":"Yeah.","start":42.12,"end":42.62,"sentiment":"neutral","sentiment_score":0.0003249896690249443},{"text":"Aman, I heard about the word India.","start":44.625,"end":50.405,"sentiment":"neutral","sentiment_score":-0.018848068613026823},{"text":"Is this perhaps your Indian number...","start":50.545002,"end":53.105,"sentiment":"neutral","sentiment_score":-0.021753202347705763}],"sentiment":"neutral","sentiment_score":0.06845223664173058,"num_words":21,"start":13.445001,"end":53.105},{"sentences":[{"text":"Airtel Indian number?","start":53.105,"end":54.405,"sentiment":"neutral","sentiment_score":-0.016207247351606686},{"text":"Yeah.","start":56.58,"end":56.9,"sentiment":"neutral","sentiment_score":-0.01685643568634987},{"text":"For this one, Amin, we need you to advise to please call the Airtel India customer care as we are not the same company and we run separately, and we also don't have an access to their number on their account.","start":56.9,"end":71.555,"sentiment":"neutral","sentiment_score":-0.07145179621875286},{"text":"So, Yeah.","start":71.555,"end":83.71,"sentiment":"neutral","sentiment_score":-0.052195724099874496},{"text":"We only cater Airtel Australia numbers, eSIM, Airtel Australia eSIM, and Airtel Australia Internet Services as we are not the same company.","start":83.71,"end":95.89,"sentiment":"neutral","sentiment_score":-0.07043571160598235}],"sentiment":"neutral","sentiment_score":-0.06737650617741156,"num_words":69,"start":53.105,"end":95.89},{"sentences":[{"text":"Yes.","start":103.895,"end":104.295,"sentiment":"neutral","sentiment_score":0.015833014622330666},{"text":"That's correct.","start":104.295,"end":104.935,"sentiment":"neutral","sentiment_score":0.06986081227660179},{"text":"But I'm sure that they'll be able to further assist you.","start":104.935,"end":107.814995,"sentiment":"neutral","sentiment_score":0.13793302191929382},{"text":"You just have to call them directly.","start":107.814995,"end":109.515,"sentiment":"neutral","sentiment_score":0.026807197502681186},{"text":"If you don't have further number, you can go search on the Google or third party website.","start":110.05,"end":114.21,"sentiment":"neutral","sentiment_score":0.00029126236982205333}],"sentiment":"neutral","sentiment_score":0.0490899927129871,"num_words":38,"start":103.895,"end":114.21},{"sentences":[{"text":"I'm sure they will be a great help.","start":114.21,"end":115.909996,"sentiment":"neutral","sentiment_score":0.3179414924234152},{"text":"Airtel India customer service.","start":120.13,"end":121.99,"sentiment":"neutral","sentiment_score":-0.018185963854193687},{"text":"Yes.","start":127.745,"end":128.245,"sentiment":"neutral","sentiment_score":0.00029814429581165314},{"text":"Yeah.","start":128.625,"end":128.945,"sentiment":"neutral","sentiment_score":0.0015758303925395012},{"text":"Sure.","start":128.945,"end":129.345,"sentiment":"neutral","sentiment_score":0.004819546826183796}],"sentiment":"neutral","sentiment_score":0.1651654403656721,"num_words":15,"start":114.21,"end":129.345},{"sentences":[{"text":"It depends on the plan or the network's capability to call international calls.","start":129.345,"end":136.16501,"sentiment":"neutral","sentiment_score":-0.01549779623746872},{"text":"Thank you.","start":139.50693,"end":140.32693,"sentiment":"positive","sentiment_score":0.38392382860183716},{"text":"Thank you.","start":140.86693,"end":141.50693,"sentiment":"positive","sentiment_score":0.4715331494808197},{"text":"Have a great day.","start":141.50693,"end":142.64693,"sentiment":"positive","sentiment_score":0.5578759908676147}],"sentiment":"neutral","sentiment_score":0.17814031278803236,"num_words":21,"start":129.345,"end":142.64693}]}}]},{"alternatives":[{"transcript":"Aman. Yes. Yeah. Actually, I bought a SIM... I went to India, like, last year, and I bought a SIM from there, which when coming back to Australia, I, like, did a 400... 4,000 rupees recharge so that it can last one year, which was... That was done in October end, basically. Yeah. So one... Yeah. Yes. So what is the... Like, Airtel Australia, what does that do then? If You can't help me out with the India numbers, is it? Okay. Okay. So you you can't do anything regarding Indian numbers or any tech support for Indian numbers? Sorry. Where do I call again? Airtel India customer service. But will I be able to call them from Australia? Okay. Okay. Okay. Alright. Thank you. Thanks. Thank you. Bye.","confidence":0.9951172,"words":[{"word":"aman","start":6.0,"end":6.5,"confidence":0.5550537,"punctuated_word":"Aman.","sentiment":"neutral","sentiment_score":0.0702614039182663},{"word":"yes","start":10.24,"end":10.74,"confidence":0.8498535,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12064996361732484},{"word":"yeah","start":16.095,"end":16.595,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02763819508254528},{"word":"actually","start":16.814999,"end":17.295,"confidence":0.9699707,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.002864433452486992},{"word":"i","start":17.295,"end":17.455,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015988685190677643},{"word":"bought","start":17.455,"end":17.695,"confidence":0.5361328,"punctuated_word":"bought","sentiment":"neutral","sentiment_score":0.00686892494559288},{"word":"a","start":17.695,"end":17.855,"confidence":0.96875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007789812982082367},{"word":"sim","start":17.855,"end":18.255,"confidence":0.58203125,"punctuated_word":"SIM...","sentiment":"neutral","sentiment_score":-0.005824313499033451},{"word":"i","start":18.255,"end":18.415,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01672191545367241},{"word":"went","start":18.415,"end":18.575,"confidence":0.9921875,"punctuated_word":"went","sentiment":"neutral","sentiment_score":0.002114284783601761},{"word":"to","start":18.575,"end":18.895,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005311440676450729},{"word":"india","start":18.895,"end":19.375,"confidence":0.96118164,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":-0.012288234196603298},{"word":"like","start":19.375,"end":19.875,"confidence":0.99609375,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.01638335920870304},{"word":"last","start":19.935,"end":20.255,"confidence":0.99121094,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.00680922158062458},{"word":"year","start":20.255,"end":20.654999,"confidence":0.8742676,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":-0.0045768581330776215},{"word":"and","start":20.654999,"end":20.974998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.012287724763154984},{"word":"i","start":20.974998,"end":21.134998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.022994158789515495},{"word":"bought","start":21.134998,"end":21.295,"confidence":1.0,"punctuated_word":"bought","sentiment":"neutral","sentiment_score":0.006711151450872421},{"word":"a","start":21.295,"end":21.455,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.002534877508878708},{"word":"sim","start":21.455,"end":21.775,"confidence":0.99609375,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.002121688798069954},{"word":"from","start":21.775,"end":22.015,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0048561543226242065},{"word":"there","start":22.015,"end":22.515,"confidence":0.796875,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.013927704654634},{"word":"which","start":23.215,"end":23.715,"confidence":0.9980469,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.022099953144788746},{"word":"when","start":24.175,"end":24.415,"confidence":0.54248047,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.03157278150320053},{"word":"coming","start":24.415,"end":24.814999,"confidence":0.99902344,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.022205814719200134},{"word":"back","start":24.814999,"end":25.294998,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.005498137325048447},{"word":"to","start":25.294998,"end":25.775,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02633904293179512},{"word":"australia","start":25.775,"end":26.275,"confidence":0.9758301,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.0232330821454525},{"word":"i","start":26.735,"end":27.134998,"confidence":0.9736328,"punctuated_word":"I,","sentiment":"neutral","sentiment_score":-0.037104010581970215},{"word":"like","start":27.134998,"end":27.51,"confidence":0.99853516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.03663671761751175},{"word":"did","start":27.91,"end":27.99,"confidence":0.9921875,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.0255711916834116},{"word":"a","start":27.99,"end":28.23,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.010768405161798},{"word":"400","start":28.23,"end":28.97,"confidence":0.99609375,"punctuated_wor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Yes. Yeah. Actually, I bought a SIM... I went to India, like, last year, and I bought a SIM from there, which when coming back to Australia, I, like, did a 400...\n\n4,000 rupees recharge so that it can last one year, which was... That was done in October end, basically. Yeah. So one... Yeah.\n\nYes. So what is the... Like, Airtel Australia, what does that do then? If You can't help me out with the India numbers, is it? Okay.\n\nOkay. So you you can't do anything regarding Indian numbers or any tech support for Indian numbers? Sorry. Where do I call again? Airtel India customer service.\n\nBut will I be able to call them from Australia? Okay. Okay. Okay. Alright.\n\nThank you. Thanks. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Aman.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.0702614039182663},{"text":"Yes.","start":10.24,"end":10.74,"sentiment":"neutral","sentiment_score":0.12064996361732484},{"text":"Yeah.","start":16.095,"end":16.595,"sentiment":"neutral","sentiment_score":0.02763819508254528},{"text":"Actually, I bought a SIM...","start":16.814999,"end":18.255,"sentiment":"neutral","sentiment_score":-0.002003738842904568},{"text":"I went to India, like, last year, and I bought a SIM from there, which when coming back to Australia, I, like, did a 400...","start":18.255,"end":28.97,"sentiment":"neutral","sentiment_score":-0.014121384732425213}],"sentiment":"neutral","sentiment_score":-0.004378901512333841,"num_words":33,"start":6.0,"end":28.97},{"sentences":[{"text":"4,000 rupees recharge so that it can last one year, which was...","start":29.19,"end":36.57,"sentiment":"neutral","sentiment_score":-0.016189827894171078},{"text":"That was done in October end, basically.","start":36.79,"end":41.05,"sentiment":"neutral","sentiment_score":-0.01043903548270464},{"text":"Yeah.","start":42.035004,"end":42.535004,"sentiment":"neutral","sentiment_score":0.00381430983543396},{"text":"So one...","start":42.555,"end":43.575,"sentiment":"neutral","sentiment_score":-0.003892800072208047},{"text":"Yeah.","start":53.635002,"end":54.135002,"sentiment":"neutral","sentiment_score":-0.012043897062540054}],"sentiment":"neutral","sentiment_score":-0.012320276977413374,"num_words":23,"start":29.19,"end":54.135002},{"sentences":[{"text":"Yes.","start":54.995003,"end":55.47,"sentiment":"neutral","sentiment_score":-0.005669699050486088},{"text":"So what is the...","start":74.845,"end":76.125,"sentiment":"neutral","sentiment_score":-0.03979446645826101},{"text":"Like, Airtel Australia, what does that do then?","start":76.125,"end":79.405,"sentiment":"neutral","sentiment_score":-0.04559727152809501},{"text":"If You can't help me out with the India numbers, is it?","start":79.405,"end":82.58,"sentiment":"neutral","sentiment_score":-0.0715606998031338},{"text":"Okay.","start":96.625,"end":96.945,"sentiment":"neutral","sentiment_score":-0.029324010014533997}],"sentiment":"neutral","sentiment_score":-0.05452608249078576,"num_words":26,"start":54.995003,"end":96.945},{"sentences":[{"text":"Okay.","start":96.945,"end":97.445,"sentiment":"neutral","sentiment_score":-0.03239218145608902},{"text":"So you you can't do anything regarding Indian numbers or any tech support for Indian numbers?","start":97.505005,"end":103.205,"sentiment":"neutral","sentiment_score":-0.11543820961378515},{"text":"Sorry.","start":116.82,"end":117.14,"sentiment":"neutral","sentiment_score":-0.07279011607170105},{"text":"Where do I call again?","start":117.14,"end":118.44,"sentiment":"neutral","sentiment_score":-0.06474436521530151},{"text":"Airtel India customer service.","start":122.5,"end":124.12,"sentiment":"neutral","sentiment_score":-0.020121237728744745}],"sentiment":"neutral","sentiment_score":-0.08727408993851256,"num_words":27,"start":96.945,"end":124.12},{"sentences":[{"text":"But will I be able to call them from Australia?","start":124.345,"end":126.765,"sentiment":"neutral","sentiment_score":-0.03259935602545738},{"text":"Okay.","start":136.79688,"end":137.29688,"sentiment":"neutral","sentiment_score":0.03278523311018944},{"text":"Okay.","start":137.35687,"end":137.59686,"sentiment":"neutral","sentiment_score":0.043433427810668945},{"text":"Okay.","start":137.59686,"end":138.09686,"sentiment":"neutral","sentiment_score":0.07225607335567474},{"text":"Alright.","start":138.15688,"end":138.65688,"sentiment":"neutral","sentiment_score":0.1677289605140686}],"sentiment":"neutral","sentiment_score":-0.0006992761045694351,"num_words":14,"start":124.345,"end":138.65688},{"sentences":[{"text":"Thank you.","start":139.51688,"end":140.31686,"sentiment":"positive","sentiment_score":0.3729155361652374},{"text":"Thanks.","start":140.31686,"end":140.81686,"sentiment":"positive","sentiment_score":0.4042384624481201},{"text":"Thank you.","start":142.55687,"end":143.11687,"sentiment":"positive","sentiment_score":0.43122850358486176},{"text":"Bye.","start":143.11687,"end":143.61687,"sentiment":"neutral","sentiment_score":0.1668785810470581}],"sentiment":"positive","sentiment_score":0.3632341871658961,"num_words":6,"start":139.51688,"end":143.61687}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Aman.\n\nChannel 0: Is it Aman?\n\nChannel 1: Yes.\n\nChannel 0: Hello, Aman. How may I help you today?\n\nChannel 1: Yeah. Actually, I bought a SIM... I went to India, like, last year, and I bought a SIM from there, which when coming back to Australia, I, like, did a\n\nChannel 0: Mhmm.\n\nChannel 1: 400... 4,000 rupees recharge so that it can last one year, which was... That was done in October end, basically. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: So one...\n\nChannel 0: Aman, I heard about the word India. Is this perhaps your Indian number... Airtel Indian\n\nChannel 1: Yeah.\n\nChannel 0: number?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. For this one, Amin, we need you to advise to please call the Airtel India customer care as we are not the same company and we run separately, and we also don't have an access to their number on their account. So,\n\nChannel 1: So what is the... Like, Airtel Australia, what does that do then? If You can't help me out with the India numbers, is it?\n\nChannel 0: Yeah. We only cater Airtel Australia numbers, eSIM, Airtel Australia eSIM, and Airtel Australia Internet Services as we are not the same company.\n\nChannel 1: Okay. Okay. So you you can't do anything regarding Indian numbers or any tech support for Indian numbers?\n\nChannel 0: Yes. That's correct. But I'm sure that they'll be able to further assist you. You just have to call them directly. If you don't have further number, you can go search on the Google or third party website.\n\nI'm sure they will be a great help.\n\nChannel 1: Sorry. Where do I call again?\n\nChannel 0: Airtel India customer service.\n\nChannel 1: Airtel India customer service. But will I be able to call them from Australia?\n\nChannel 0: Yes. Yeah. Sure. It depends on the plan or the network's capability to call international calls.\n\nChannel 1: Okay. Okay. Okay. Alright.\n\nChannel 0: Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you. Thanks.\n\nChannel 0: Thank you. Have a great day.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.5999999,"end":2.96,"sentiment":"positive","sentiment_score":0.5468946099281311},{"text":"My name is Mary.","start":2.96,"end":3.84,"sentiment":"positive","sentiment_score":0.5258482024073601},{"text":"May I have your name, please?","start":3.84,"end":5.06,"sentiment":"positive","sentiment_score":0.3340683976809184}],"sentiment":"positive","sentiment_score":0.45615174969037375,"channel":0,"num_words":15,"start":1.5999999,"end":5.06},{"sentences":[{"text":"Aman.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.0702614039182663}],"sentiment":"neutral","sentiment_score":0.0702614039182663,"channel":1,"num_words":1,"start":6.0,"end":6.5},{"sentences":[{"text":"Is it Aman?","start":8.24,"end":9.3,"sentiment":"neutral","sentiment_score":0.06345886240402858}],"sentiment":"neutral","sentiment_score":0.06345886240402858,"channel":0,"num_words":3,"start":8.24,"end":9.3},{"sentences":[{"text":"Yes.","start":10.24,"end":10.74,"sentiment":"neutral","sentiment_score":0.12064996361732484}],"sentiment":"neutral","sentiment_score":0.12064996361732484,"channel":1,"num_words":1,"start":10.24,"end":10.74},{"sentences":[{"text":"Hello, Aman.","start":11.599999,"end":12.58,"sentiment":"neutral","sentiment_score":0.20866061002016068},{"text":"How may I help you today?","start":13.445001,"end":14.745,"sentiment":"neutral","sentiment_score":0.28409749766190845}],"sentiment":"neutral","sentiment_score":0.2652382757514715,"channel":0,"num_words":8,"start":11.599999,"end":14.745},{"sentences":[{"text":"Yeah.","start":16.095,"end":16.595,"sentiment":"neutral","sentiment_score":0.02763819508254528},{"text":"Actually, I bought a SIM...","start":16.814999,"end":18.255,"sentiment":"neutral","sentiment_score":-0.002003738842904568},{"text":"I went to India, like, last year, and I bought a SIM from there, which when coming back to Australia, I, like, did a","start":18.255,"end":28.23,"sentiment":"neutral","sentiment_score":-0.014532235877898833}],"sentiment":"neutral","sentiment_score":-0.011038472006718317,"channel":1,"num_words":30,"start":16.095,"end":28.23},{"sentences":[{"text":"Mhmm.","start":28.039999,"end":28.539999,"sentiment":"neutral","sentiment_score":-0.004957311786711216}],"sentiment":"neutral","sentiment_score":-0.004957311786711216,"channel":0,"num_words":1,"start":28.039999,"end":28.539999},{"sentences":[{"text":"400...","start":28.23,"end":28.97,"sentiment":"neutral","sentiment_score":-0.00426095724105835},{"text":"4,000 rupees recharge so that it can last one year, which was...","start":29.19,"end":36.57,"sentiment":"neutral","sentiment_score":-0.016189827894171078},{"text":"That was done in October end, basically.","start":36.79,"end":41.05,"sentiment":"neutral","sentiment_score":-0.01043903548270464},{"text":"Yeah.","start":42.035004,"end":42.535004,"sentiment":"neutral","sentiment_score":0.00381430983543396}],"sentiment":"neutral","sentiment_score":-0.012752277643552848,"channel":1,"num_words":21,"start":28.23,"end":42.535004},{"sentences":[{"text":"Yeah.","start":42.12,"end":42.62,"sentiment":"neutral","sentiment_score":0.0003249896690249443}],"sentiment":"neutral","sentiment_score":0.0003249896690249443,"channel":0,"num_words":1,"start":42.12,"end":42.62},{"sentences":[{"text":"So one...","start":42.555,"end":43.575,"sentiment":"neutral","sentiment_score":-0.003892800072208047}],"sentiment":"neutral","sentiment_score":-0.003892800072208047,"channel":1,"num_words":2,"start":42.555,"end":43.575},{"sentences":[{"text":"Aman, I heard about the word India.","start":44.625,"end":50.405,"sentiment":"neutral","sentiment_score":-0.018848068613026823},{"text":"Is this perhaps your Indian number...","start":50.545002,"end":53.105,"sentiment":"neutral","sentiment_score":-0.021753202347705763},{"text":"Airtel Indian","start":53.105,"end":53.905,"sentiment":"neutral","sentiment_score":-0.01715429313480854}],"sentiment":"neutral","sentiment_score":-0.019784285376469295,"channel":0,"num_words":15,"start":44.625,"end":53.905},{"sentences":[{"text":"Yeah.","start":53.635002,"end":54.135002,"sentiment":"neutral","sentiment_score":-0.012043897062540054}],"sentiment":"neutral","sentiment_score":-0.012043897062540054,"channel":1,"num_words":1,"start":53.635002,"end":54.135002},{"sentences":[{"text":"number?","start":53.905,"end":54.405,"sentiment":"neutral","sentiment_score":-0.01431315578520298}],"sentiment":"neutral","sentiment_score":-0.01431315578520298,"channel":0,"num_words":1,"start":53.905,"end":54.405},{"sentences":[{"text":"Yes.","start":54.995003,"end":55.47,"sentiment":"neutral","sentiment_score":-0.005669699050486088}],"sentiment":"neutral","sentiment_score":-0.005669699050486088,"channel":1,"num_words":1,"start":54.995003,"end":55.47},{"sentences":[{"text":"Yeah.","start":56.58,"end":56.9,"sentiment":"neutral","sentiment_score":-0.01685643568634987},{"text":"For this one, Amin, we need you to advise to please call the Airtel India customer care as we are not the same company and we run separately, and we also don't have an access to their number on their account.","start":56.9,"end":71.555,"sentiment":"neutral","sentiment_score":-0.07145179621875286},{"text":"So,","start":71.555,"end":72.055,"sentiment":"neutral","sentiment_score":-0.04270265996456146}],"sentiment":"neutral","sentiment_score":-0.06951355210743672,"channel":0,"num_words":43,"start":56.58,"end":72.055},{"sentences":[{"text":"So what is the...","start":74.845,"end":76.125,"sentiment":"neutral","sentiment_score":-0.03979446645826101},{"text":"Like, Airtel Australia, what does that do then?","start":76.125,"end":79.405,"sentiment":"neutral","sentiment_score":-0.04559727152809501},{"text":"If You can't help me out with the India numbers, is it?","start":79.405,"end":82.58,"sentiment":"neutral","sentiment_score":-0.0715606998031338}],"sentiment":"neutral","sentiment_score":-0.05761185148730874,"channel":1,"num_words":24,"start":74.845,"end":82.58},{"sentences":[{"text":"Yeah.","start":83.31,"end":83.71,"sentiment":"neutral","sentiment_score":-0.06168878823518753},{"text":"We only cater Airtel Australia numbers, eSIM, Airtel Australia eSIM, and Airtel Australia Internet Services as we are not the same company.","start":83.71,"end":95.89,"sentiment":"neutral","sentiment_score":-0.07043571160598235}],"sentiment":"neutral","sentiment_score":-0.07005541058986084,"channel":0,"num_words":23,"start":83.31,"end":95.89},{"sentences":[{"text":"Okay.","start":96.625,"end":96.945,"sentiment":"neutral","sentiment_score":-0.029324010014533997},{"text":"Okay.","start":96.945,"end":97.445,"sentiment":"neutral","sentiment_score":-0.03239218145608902},{"text":"So you you can't do anything regarding Indian numbers or any tech support for Indian numbers?","start":97.505005,"end":103.205,"sentiment":"neutral","sentiment_score":-0.11543820961378515}],"sentiment":"neutral","sentiment_score":-0.10604041918284363,"channel":1,"num_words":18,"start":96.625,"end":103.205},{"sentences":[{"text":"Yes.","start":103.895,"end":104.295,"sentiment":"neutral","sentiment_score":0.015833014622330666},{"text":"That's correct.","start":104.295,"end":104.935,"sentiment":"neutral","sentiment_score":0.06986081227660179},{"text":"But I'm sure that they'll be able to further assist you.","start":104.935,"end":107.814995,"sentiment":"neutral","sentiment_score":0.13793302191929382},{"text":"You just have to call them directly.","start":107.814995,"end":109.515,"sentiment":"neutral","sentiment_score":0.026807197502681186},{"text":"If you don't have further number, you can go search on the Google or third party website.","start":110.05,"end":114.21,"sentiment":"neutral","sentiment_score":0.00029126236982205333}],"sentiment":"neutral","sentiment_score":0.0490899927129871,"channel":0,"num_words":38,"start":103.895,"end":114.21},{"sentences":[{"text":"I'm sure they will be a great help.","start":114.21,"end":115.909996,"sentiment":"neutral","sentiment_score":0.3179414924234152}],"sentiment":"neutral","sentiment_score":0.3179414924234152,"channel":0,"num_words":8,"start":114.21,"end":115.909996},{"sentences":[{"text":"Sorry.","start":116.82,"end":117.14,"sentiment":"neutral","sentiment_score":-0.07279011607170105},{"text":"Where do I call again?","start":117.14,"end":118.44,"sentiment":"neutral","sentiment_score":-0.06474436521530151}],"sentiment":"neutral","sentiment_score":-0.0660853236913681,"channel":1,"num_words":6,"start":116.82,"end":118.44},{"sentences":[{"text":"Airtel India customer service.","start":120.13,"end":121.99,"sentiment":"neutral","sentiment_score":-0.018185963854193687}],"sentiment":"neutral","sentiment_score":-0.018185963854193687,"channel":0,"num_words":4,"start":120.13,"end":121.99},{"sentences":[{"text":"Airtel India customer service.","start":122.5,"end":124.12,"sentiment":"neutral","sentiment_score":-0.020121237728744745},{"text":"But will I be able to call them from Australia?","start":124.345,"end":126.765,"sentiment":"neutral","sentiment_score":-0.03259935602545738}],"sentiment":"neutral","sentiment_score":-0.02903417936925377,"channel":1,"num_words":14,"start":122.5,"end":126.765},{"sentences":[{"text":"Yes.","start":127.745,"end":128.245,"sentiment":"neutral","sentiment_score":0.00029814429581165314},{"text":"Yeah.","start":128.625,"end":128.945,"sentiment":"neutral","sentiment_score":0.0015758303925395012},{"text":"Sure.","start":128.945,"end":129.345,"sentiment":"neutral","sentiment_score":0.004819546826183796},{"text":"It depends on the plan or the network's capability to call international calls.","start":129.345,"end":136.16501,"sentiment":"neutral","sentiment_score":-0.01549779623746872}],"sentiment":"neutral","sentiment_score":-0.0121736143482849,"channel":0,"num_words":16,"start":127.745,"end":136.16501},{"sentences":[{"text":"Okay.","start":136.79688,"end":137.29688,"sentiment":"neutral","sentiment_score":0.03278523311018944},{"text":"Okay.","start":137.35687,"end":137.59686,"sentiment":"neutral","sentiment_score":0.043433427810668945},{"text":"Okay.","start":137.59686,"end":138.09686,"sentiment":"neutral","sentiment_score":0.07225607335567474},{"text":"Alright.","start":138.15688,"end":138.65688,"sentiment":"neutral","sentiment_score":0.1677289605140686}],"sentiment":"neutral","sentiment_score":0.07905092369765043,"channel":1,"num_words":4,"start":136.79688,"end":138.65688},{"sentences":[{"text":"Thank","start":139.50693,"end":139.82693,"sentiment":"positive","sentiment_score":0.35695382952690125}],"sentiment":"positive","sentiment_score":0.35695382952690125,"channel":0,"num_words":1,"start":139.50693,"end":139.82693},{"sentences":[{"text":"Thank","start":139.51688,"end":139.83687,"sentiment":"positive","sentiment_score":0.4284159541130066}],"sentiment":"positive","sentiment_score":0.4284159541130066,"channel":1,"num_words":1,"start":139.51688,"end":139.83687},{"sentences":[{"text":"you.","start":139.82693,"end":140.32693,"sentiment":"positive","sentiment_score":0.410893827676773}],"sentiment":"positive","sentiment_score":0.410893827676773,"channel":0,"num_words":1,"start":139.82693,"end":140.32693},{"sentences":[{"text":"you.","start":139.83687,"end":140.31686,"sentiment":"neutral","sentiment_score":0.31741511821746826},{"text":"Thanks.","start":140.31686,"end":140.81686,"sentiment":"positive","sentiment_score":0.4042384624481201}],"sentiment":"positive","sentiment_score":0.3608267903327942,"channel":1,"num_words":2,"start":139.83687,"end":140.81686},{"sentences":[{"text":"Thank you.","start":140.86693,"end":141.50693,"sentiment":"positive","sentiment_score":0.4715331494808197},{"text":"Have a great day.","start":141.50693,"end":142.64693,"sentiment":"positive","sentiment_score":0.5578759908676147}],"sentiment":"positive","sentiment_score":0.5290950437386831,"channel":0,"num_words":6,"start":140.86693,"end":142.64693},{"sentences":[{"text":"Thank you.","start":142.55687,"end":143.11687,"sentiment":"positive","sentiment_score":0.43122850358486176},{"text":"Bye.","start":143.11687,"end":143.61687,"sentiment":"neutral","sentiment_score":0.1668785810470581}],"sentiment":"positive","sentiment_score":0.3431118627389272,"channel":1,"num_words":3,"start":142.55687,"end":143.61687}]},"summary":{"result":"success","short":"The customer calls Airtel and speaks with representative Mary about purchasing a SIM from India. Mary explains that Airtel is separate from Airtel Australia and cannot assist with Indian numbers or tech support. The customer is advised to call Airtel India customer care directly."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5428600311279297},{"text":"May I have your name, please? Aman. Is it Aman? Yes. Hello, Aman. How may I help you today? Yeah. Actually, I bought a SIM... I went to India, like, last year, and I bought a SIM from there, which when coming back to Australia, I, like, did a Mhmm. 400... 4,000 rupees recharge so that it can last one year, which was... That was done in October end, basically. Yeah. Yeah. So one... Aman, I heard about the word India. Is this perhaps your Indian number... Airtel Indian Yeah. number? Yes. Yeah. For this one, Amin, we need you to advise to please call the Airtel India customer care as we are not the same company and we run separately, and we also don't have an access to their number on their account. So, So what is the... Like, Airtel Australia, what does that do then? If You can't help me out with the India numbers, is it? Yeah. We only cater Airtel Australia numbers, eSIM, Airtel Australia eSIM, and Airtel Australia Internet Services as we are not the same company. Okay. Okay. So you you can't do anything regarding Indian numbers or any tech support for Indian numbers? Yes. That's correct. But I'm sure that they'll be able to further assist you. You just have to call them directly. If you don't have further number, you can go search on the Google or third party website. I'm sure they will be a great help. Sorry. Where do I call again? Airtel India customer service. Airtel India customer service. But will I be able to call them from Australia? Yes. Yeah. Sure. It depends on the plan or the network's capability to call international calls. Okay. Okay. Okay. Alright.","start_word":9,"end_word":298,"sentiment":"neutral","sentiment_score":0.0025788648054003716},{"text":"Thank Thank you.","start_word":299,"end_word":301,"sentiment":"positive","sentiment_score":0.4017893671989441},{"text":"you.","start_word":302,"end_word":302,"sentiment":"neutral","sentiment_score":0.31741511821746826},{"text":"Thanks. Thank you. Have a great day. Thank you.","start_word":303,"end_word":311,"sentiment":"positive","sentiment_score":0.48691800236701965},{"text":"Bye.","start_word":312,"end_word":312,"sentiment":"neutral","sentiment_score":0.22245821356773376}],"average":{"sentiment":"neutral","sentiment_score":0.03854829325176825}}}}