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Search. Can I have your name, please? Sirajan. You're on Linham Networks. Yeah? And when when did the service go out? It just went out. Okay. Are you able to just unplug the router for five minutes and then plug it back in, see if that works? Oh, that doesn't work. Okay. Well, in that case, I'm gonna have to log a fault to Linham and find out what's going on. What lights on the router, what light is the color? Green or red? You haven't have you have you you haven't done anything to the router by mistake, like, press the reset button or anything like that? Okay. So that's all good. Alright. Let me just log a phone, and I'll get back to you in about half an hour. Well, I gotta call them and call back and send I gotta say takes about half an hour to do all that. Well, that's how it is. I mean, you know, they're the network provider, so we send them a name and say, look. There's a problem here, and we need this fixed. By the time they get back to us, it could take anything up to about half an hour. It just depends on the workload they have. Yes. Well, they're the network provider. They provide the network. So if it's a network issue, I need to contact them. If it's a transit issue, well, then we fix it up from our end. But it sounds to me it's a network issue because you did the the reset, everything, and all that. You you unplugged the router for this morning, blah blah blah, and it's still no Internet. Right? Yeah. Okay. In that case, it'll be a network issue I need to look into and find out what's going on. Well, that's what I'm saying. I'll call you back in about half an hour. Alright? Thank you. Thank you. 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You're at Deltek support. Can I just put you on hold for a sec? Thank you. Okay.\n\nSorry to keep you waiting. But no Internet at all? Oh, the electricity's off, is it? Hang on one second. Search.\n\nCan I have your name, please? Sirajan. You're on Linham Networks. Yeah? And when when did the service go out?\n\nIt just went out. Okay. Are you able to just unplug the router for five minutes and then plug it back in, see if that works? Oh, that doesn't work. Okay.\n\nWell, in that case, I'm gonna have to log a fault to Linham and find out what's going on. What lights on the router, what light is the color? Green or red? You haven't have you have you you haven't done anything to the router by mistake, like, press the reset button or anything like that? Okay.\n\nSo that's all good. Alright. Let me just log a phone, and I'll get back to you in about half an hour. Well, I gotta call them and call back and send I gotta say takes about half an hour to do all that. 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sir. Yeah. That's fine. I'm calling from Sydney. Our Internet connection is down at the moment.\n\nNot at all. It's red color, the the bulb or the light. No. It actually is there. My name is Chiranjan, c h I r a n j a n.\n\nCorrect. Apparently, this morning. I did that one. Yeah. It doesn't work.\n\nNo. No. So they're not open until nine 09:00 or what's the goal? Right. Right.\n\nIt's interesting. Okay. So you're from Apple. Right? So you have to contact them for okay.\n\nIt's Yep. So can you please give me a callback? I just need to okay.","paragraphs":[{"sentences":[{"text":"Yes, sir.","start":3.9199998,"end":4.66,"sentiment":"neutral","sentiment_score":0.2208258956670761},{"text":"Yeah.","start":137.285,"end":137.525,"sentiment":"neutral","sentiment_score":0.09757813066244124},{"text":"That's fine.","start":137.525,"end":138.165,"sentiment":"neutral","sentiment_score":0.2275819331407547},{"text":"I'm calling from Sydney.","start":138.165,"end":140.08,"sentiment":"neutral","sentiment_score":0.047186002135276794},{"text":"Our Internet connection is down at the moment.","start":140.54,"end":142.72,"sentiment":"neutral","sentiment_score":-0.3125266246497631}],"sentiment":"neutral","sentiment_score":-0.07747501178699381,"num_words":17,"start":3.9199998,"end":142.72},{"sentences":[{"text":"Not at all.","start":146.22,"end":146.7,"sentiment":"negative","sentiment_score":-0.48362988233566284},{"text":"It's red color, the the bulb or the light.","start":146.7,"end":149.28,"sentiment":"neutral","sentiment_score":-0.27083030674192643},{"text":"No.","start":152.94,"end":153.1,"sentiment":"neutral","sentiment_score":-0.28863975405693054},{"text":"It actually is there.","start":153.1,"end":154.095,"sentiment":"neutral","sentiment_score":-0.20084086060523987},{"text":"My name is Chiranjan, c h I r a n j a n.","start":160.495,"end":164.755,"sentiment":"neutral","sentiment_score":-0.002950764977588103}],"sentiment":"neutral","sentiment_score":-0.1672908516290287,"num_words":30,"start":146.22,"end":164.755},{"sentences":[{"text":"Correct.","start":172.40001,"end":172.90001,"sentiment":"neutral","sentiment_score":0.004504626616835594},{"text":"Apparently, this morning.","start":177.6,"end":179.3,"sentiment":"neutral","sentiment_score":-0.07746339341004689},{"text":"I did that one.","start":189.155,"end":189.955,"sentiment":"neutral","sentiment_score":-0.007063000462949276},{"text":"Yeah.","start":189.955,"end":190.355,"sentiment":"neutral","sentiment_score":-0.04833539575338363},{"text":"It doesn't work.","start":190.355,"end":191.335,"sentiment":"neutral","sentiment_score":-0.09504248450199763}],"sentiment":"neutral","sentiment_score":-0.049133367060373224,"num_words":12,"start":172.40001,"end":191.335},{"sentences":[{"text":"No.","start":210.095,"end":210.25499,"sentiment":"neutral","sentiment_score":-0.2896072566509247},{"text":"No.","start":210.25499,"end":210.75499,"sentiment":"neutral","sentiment_score":-0.24127914011478424},{"text":"So they're not open until nine 09:00 or what's the goal?","start":217.375,"end":221.295,"sentiment":"neutral","sentiment_score":-0.041832020336931404},{"text":"Right.","start":221.295,"end":221.79,"sentiment":"neutral","sentiment_score":0.019382085651159286},{"text":"Right.","start":228.98999,"end":229.31,"sentiment":"neutral","sentiment_score":0.07028281688690186}],"sentiment":"neutral","sentiment_score":-0.06009158119559288,"num_words":15,"start":210.095,"end":229.31},{"sentences":[{"text":"It's interesting.","start":229.31,"end":230.12999,"sentiment":"neutral","sentiment_score":0.0707746110856533},{"text":"Okay.","start":230.26999,"end":230.76999,"sentiment":"neutral","sentiment_score":0.06864064931869507},{"text":"So you're from Apple.","start":244.535,"end":245.815,"sentiment":"neutral","sentiment_score":-0.022672183346003294},{"text":"Right?","start":245.815,"end":246.315,"sentiment":"neutral","sentiment_score":0.002606872469186783},{"text":"So you have to contact them for okay.","start":247.255,"end":249.735,"sentiment":"neutral","sentiment_score":-0.013703346019610763}],"sentiment":"neutral","sentiment_score":0.0007800776511430743,"num_words":16,"start":229.31,"end":249.735},{"sentences":[{"text":"It's Yep.","start":249.735,"end":268.98502,"sentiment":"neutral","sentiment_score":-0.05884067527949809},{"text":"So can you please give me a callback?","start":275.285,"end":277.14893,"sentiment":"neutral","sentiment_score":-0.0601764190942049},{"text":"I just need to okay.","start":277.20892,"end":283.15894,"sentiment":"neutral","sentiment_score":0.08136282935738563}],"sentiment":"neutral","sentiment_score":-0.012818570435047149,"num_words":15,"start":249.735,"end":283.15894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Morning. You're at Deltek support. Can I just put you on hold for a sec?\n\nChannel 1: Yes, sir.\n\nChannel 0: Thank you. Okay. Sorry to keep you\n\nChannel 1: Yeah. That's fine. I'm calling from Sydney.\n\nChannel 0: waiting.\n\nChannel 1: Our Internet connection is down at the moment.\n\nChannel 0: But no Internet at all?\n\nChannel 1: Not at all. It's red color, the the bulb or the light.\n\nChannel 0: Oh, the electricity's off, is it?\n\nChannel 1: No. It actually is there.\n\nChannel 0: Hang on one second. Search. Can I have your name, please?\n\nChannel 1: My name is Chiranjan, c h I r a n j a n.\n\nChannel 0: Sirajan. You're on Linham Networks. Yeah?\n\nChannel 1: Correct.\n\nChannel 0: And when when did the service go out?\n\nChannel 1: Apparently, this morning.\n\nChannel 0: It just went out. Okay. Are you able to just unplug the router for five minutes and then plug it back in, see if that works?\n\nChannel 1: I did that one. Yeah. It doesn't\n\nChannel 0: Oh,\n\nChannel 1: work.\n\nChannel 0: that doesn't work. Okay. Well, in that case, I'm gonna have to log a fault to Linham and find out what's going on. What lights on the router, what light is the color? Green or red?\n\nYou haven't have you have you you haven't done anything to the router by mistake, like, press the reset button or anything like that?\n\nChannel 1: No. No.\n\nChannel 0: Okay. So that's all good. Alright. Let me just log a phone, and I'll get back to you in about half an hour.\n\nChannel 1: So they're not open until nine 09:00 or what's the goal? Right.\n\nChannel 0: Well, I gotta call them and call back and send I gotta say takes about half an hour to do all that.\n\nChannel 1: Right. It's interesting. Okay.\n\nChannel 0: Well, that's how it is. I mean, you know, they're the network provider, so we send them a name and say, look. There's a problem here, and we need this fixed. By the time they get back to us, it could take anything up to about half an hour. It just depends on the workload they have.\n\nChannel 1: So you're from Apple. Right?\n\nChannel 0: Yes.\n\nChannel 1: So you have to contact them for okay.\n\nChannel 0: Well,\n\nChannel 1: It's\n\nChannel 0: they're the network provider. They provide the network. So if it's a network issue, I need to contact them. If it's a transit issue, well, then we fix it up from our end. But it sounds to me it's a network issue because you did the the reset, everything, and all that.\n\nYou you unplugged the router for this morning, blah blah blah, and it's still no Internet. Right?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Okay. In that case, it'll be a network issue I need to look into and find out what's going on.\n\nChannel 1: So can you please give me a callback? I just need to\n\nChannel 0: Well, that's what I'm saying. I'll call you back in about half an hour. Alright? Thank\n\nChannel 1: okay.\n\nChannel 0: you. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Morning.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.0365942120552063},{"text":"You're at Deltek support.","start":1.12,"end":1.76,"sentiment":"neutral","sentiment_score":0.06027543731033802},{"text":"Can I just put you on hold for a sec?","start":1.76,"end":3.54,"sentiment":"neutral","sentiment_score":0.011910377815365792}],"sentiment":"neutral","sentiment_score":0.026453315963347754,"channel":0,"num_words":15,"start":0.79999995,"end":3.54},{"sentences":[{"text":"Yes, sir.","start":3.9199998,"end":4.66,"sentiment":"neutral","sentiment_score":0.2208258956670761}],"sentiment":"neutral","sentiment_score":0.2208258956670761,"channel":1,"num_words":2,"start":3.9199998,"end":4.66},{"sentences":[{"text":"Thank you.","start":4.72,"end":5.38,"sentiment":"positive","sentiment_score":0.5065365731716156},{"text":"Okay.","start":132.805,"end":133.305,"sentiment":"neutral","sentiment_score":0.10839088261127472},{"text":"Sorry to keep you","start":135.44499,"end":136.58499,"sentiment":"neutral","sentiment_score":-0.029151424765586853}],"sentiment":"neutral","sentiment_score":0.14355118998459407,"channel":0,"num_words":7,"start":4.72,"end":136.58499},{"sentences":[{"text":"Yeah.","start":137.285,"end":137.525,"sentiment":"neutral","sentiment_score":0.09757813066244124},{"text":"That's fine.","start":137.525,"end":138.165,"sentiment":"neutral","sentiment_score":0.2275819331407547},{"text":"I'm calling from Sydney.","start":138.165,"end":140.08,"sentiment":"neutral","sentiment_score":0.047186002135276794}],"sentiment":"neutral","sentiment_score":0.10592657221215111,"channel":1,"num_words":7,"start":137.285,"end":140.08},{"sentences":[{"text":"waiting.","start":140.125,"end":140.625,"sentiment":"neutral","sentiment_score":-0.005394874140620232}],"sentiment":"neutral","sentiment_score":-0.005394874140620232,"channel":0,"num_words":1,"start":140.125,"end":140.625},{"sentences":[{"text":"Our Internet connection is down at the moment.","start":140.54,"end":142.72,"sentiment":"neutral","sentiment_score":-0.3125266246497631}],"sentiment":"neutral","sentiment_score":-0.3125266246497631,"channel":1,"num_words":8,"start":140.54,"end":142.72},{"sentences":[{"text":"But no Internet at all?","start":144.165,"end":145.86499,"sentiment":"neutral","sentiment_score":-0.29035845398902893}],"sentiment":"neutral","sentiment_score":-0.29035845398902893,"channel":0,"num_words":5,"start":144.165,"end":145.86499},{"sentences":[{"text":"Not at all.","start":146.22,"end":146.7,"sentiment":"negative","sentiment_score":-0.48362988233566284},{"text":"It's red color, the the bulb or the light.","start":146.7,"end":149.28,"sentiment":"neutral","sentiment_score":-0.27083030674192643}],"sentiment":"neutral","sentiment_score":-0.32403020064036053,"channel":1,"num_words":12,"start":146.22,"end":149.28},{"sentences":[{"text":"Oh, the electricity's off, is it?","start":150.28,"end":152.14,"sentiment":"neutral","sentiment_score":-0.13064007957776388}],"sentiment":"neutral","sentiment_score":-0.13064007957776388,"channel":0,"num_words":6,"start":150.28,"end":152.14},{"sentences":[{"text":"No.","start":152.94,"end":153.1,"sentiment":"neutral","sentiment_score":-0.28863975405693054},{"text":"It actually is there.","start":153.1,"end":154.095,"sentiment":"neutral","sentiment_score":-0.20084086060523987}],"sentiment":"neutral","sentiment_score":-0.21840063929557801,"channel":1,"num_words":5,"start":152.94,"end":154.095},{"sentences":[{"text":"Hang on one second.","start":155.40001,"end":156.46,"sentiment":"neutral","sentiment_score":-0.08216669410467148},{"text":"Search.","start":156.52,"end":157.02,"sentiment":"neutral","sentiment_score":-0.029132481664419178},{"text":"Can I have your name, please?","start":157.96,"end":159.66,"sentiment":"neutral","sentiment_score":-0.011161938154449066}],"sentiment":"neutral","sentiment_score":-0.03861553518270904,"channel":0,"num_words":11,"start":155.40001,"end":159.66},{"sentences":[{"text":"My name is Chiranjan, c h I r a n j a n.","start":160.495,"end":164.755,"sentiment":"neutral","sentiment_score":-0.002950764977588103}],"sentiment":"neutral","sentiment_score":-0.002950764977588103,"channel":1,"num_words":13,"start":160.495,"end":164.755},{"sentences":[{"text":"Sirajan.","start":168.875,"end":169.375,"sentiment":"neutral","sentiment_score":0.001725262962281704},{"text":"You're on Linham Networks.","start":170.075,"end":171.595,"sentiment":"neutral","sentiment_score":0.012540864059701562},{"text":"Yeah?","start":171.595,"end":172.095,"sentiment":"neutral","sentiment_score":0.007080753333866596}],"sentiment":"neutral","sentiment_score":0.009828245422492424,"channel":0,"num_words":6,"start":168.875,"end":172.095},{"sentences":[{"text":"Correct.","start":172.40001,"end":172.90001,"sentiment":"neutral","sentiment_score":0.004504626616835594}],"sentiment":"neutral","sentiment_score":0.004504626616835594,"channel":1,"num_words":1,"start":172.40001,"end":172.90001},{"sentences":[{"text":"And when when did the service go out?","start":174.69,"end":176.79001,"sentiment":"neutral","sentiment_score":-0.02751086570788175}],"sentiment":"neutral","sentiment_score":-0.02751086570788175,"channel":0,"num_words":8,"start":174.69,"end":176.79001},{"sentences":[{"text":"Apparently, this morning.","start":177.6,"end":179.3,"sentiment":"neutral","sentiment_score":-0.07746339341004689}],"sentiment":"neutral","sentiment_score":-0.07746339341004689,"channel":1,"num_words":3,"start":177.6,"end":179.3},{"sentences":[{"text":"It just went out.","start":180.69,"end":181.57,"sentiment":"neutral","sentiment_score":-0.13419126346707344},{"text":"Okay.","start":181.57,"end":182.07,"sentiment":"neutral","sentiment_score":0.004006963223218918},{"text":"Are you able to just unplug the router for five minutes and then plug it back in, see if that works?","start":183.89,"end":188.71,"sentiment":"neutral","sentiment_score":0.00010581682657911664}],"sentiment":"neutral","sentiment_score":-0.020405228357188977,"channel":0,"num_words":26,"start":180.69,"end":188.71},{"sentences":[{"text":"I did that one.","start":189.155,"end":189.955,"sentiment":"neutral","sentiment_score":-0.007063000462949276},{"text":"Yeah.","start":189.955,"end":190.355,"sentiment":"neutral","sentiment_score":-0.04833539575338363},{"text":"It doesn't","start":190.355,"end":190.835,"sentiment":"neutral","sentiment_score":-0.08134307339787483}],"sentiment":"neutral","sentiment_score":-0.03418193491441863,"channel":1,"num_words":7,"start":189.155,"end":190.835},{"sentences":[{"text":"Oh,","start":190.735,"end":190.895,"sentiment":"neutral","sentiment_score":-0.09532637149095537}],"sentiment":"neutral","sentiment_score":-0.09532637149095537,"channel":0,"num_words":1,"start":190.735,"end":190.895},{"sentences":[{"text":"work.","start":190.835,"end":191.335,"sentiment":"neutral","sentiment_score":-0.12244130671024324}],"sentiment":"neutral","sentiment_score":-0.12244130671024324,"channel":1,"num_words":1,"start":190.835,"end":191.335},{"sentences":[{"text":"that doesn't work.","start":190.895,"end":191.615,"sentiment":"neutral","sentiment_score":-0.23163355390230814},{"text":"Okay.","start":191.615,"end":192.095,"sentiment":"neutral","sentiment_score":-0.06302572041749954},{"text":"Well, in that case, I'm gonna have to log a fault to Linham and find out what's going on.","start":192.095,"end":196.35501,"sentiment":"neutral","sentiment_score":-0.1035243590411387},{"text":"What lights on the router, what light is the color?","start":197.375,"end":200.255,"sentiment":"neutral","sentiment_score":-0.04854033216834068},{"text":"Green or red?","start":200.255,"end":201.315,"sentiment":"neutral","sentiment_score":-0.04296008124947548}],"sentiment":"neutral","sentiment_score":-0.0927547991482748,"channel":0,"num_words":36,"start":190.895,"end":201.315},{"sentences":[{"text":"You haven't have you have you you haven't done anything to the router by mistake, like, press the reset button or anything like 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an hour.","start":212.96999,"end":216.90999,"sentiment":"neutral","sentiment_score":0.01969622732961879}],"sentiment":"neutral","sentiment_score":0.054680316992427994,"channel":0,"num_words":23,"start":211.20999,"end":216.90999},{"sentences":[{"text":"So they're not open until nine 09:00 or what's the goal?","start":217.375,"end":221.295,"sentiment":"neutral","sentiment_score":-0.041832020336931404},{"text":"Right.","start":221.295,"end":221.79,"sentiment":"neutral","sentiment_score":0.019382085651159286}],"sentiment":"neutral","sentiment_score":-0.03673084483792385,"channel":1,"num_words":12,"start":217.375,"end":221.79},{"sentences":[{"text":"Well, I gotta call them and call back and send I gotta say takes about half an hour to do all 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network issue, I need to contact them.","start":252.185,"end":255.065,"sentiment":"neutral","sentiment_score":-0.14051972634413026},{"text":"If it's a transit issue, well, then we fix it up from our end.","start":255.065,"end":258.205,"sentiment":"neutral","sentiment_score":-0.1054795112993036},{"text":"But it sounds to me it's a network issue because you did the the reset, everything, and all that.","start":258.585,"end":263.145,"sentiment":"negative","sentiment_score":-0.36325933823460027}],"sentiment":"neutral","sentiment_score":-0.19262532445673758,"channel":0,"num_words":52,"start":249.865,"end":263.145},{"sentences":[{"text":"You you unplugged the router for this morning, blah blah blah, and it's still no Internet.","start":263.145,"end":267.84,"sentiment":"negative","sentiment_score":-0.43773878179490566},{"text":"Right?","start":267.84,"end":268.34,"sentiment":"neutral","sentiment_score":-0.17636451125144958}],"sentiment":"negative","sentiment_score":-0.42236382470411415,"channel":0,"num_words":17,"start":263.145,"end":268.34},{"sentences":[{"text":"Yep.","start":268.48502,"end":268.98502,"sentiment":"neutral","sentiment_score":-0.09209805727005003}],"sentiment":"neutral","sentiment_score":-0.09209805727005003,"channel":1,"num_words":1,"start":268.48502,"end":268.98502},{"sentences":[{"text":"Yeah.","start":269.36,"end":269.68,"sentiment":"neutral","sentiment_score":-0.05084773153066635},{"text":"Okay.","start":269.68,"end":270.08,"sentiment":"neutral","sentiment_score":-0.04642362147569656},{"text":"In that case, it'll be a network issue I need to look into and find out what's going on.","start":270.08,"end":274.9,"sentiment":"neutral","sentiment_score":-0.20252118534163424}],"sentiment":"neutral","sentiment_score":-0.18786542259511493,"channel":0,"num_words":21,"start":269.36,"end":274.9},{"sentences":[{"text":"So can you please give me a callback?","start":275.285,"end":277.14893,"sentiment":"neutral","sentiment_score":-0.0601764190942049},{"text":"I just need to","start":277.20892,"end":278.18893,"sentiment":"neutral","sentiment_score":-0.04906653147190809}],"sentiment":"neutral","sentiment_score":-0.05647312322010597,"channel":1,"num_words":12,"start":275.285,"end":278.18893},{"sentences":[{"text":"Well, that's what I'm saying.","start":277.97894,"end":278.93893,"sentiment":"neutral","sentiment_score":-0.09744519740343094},{"text":"I'll call you back in about half an hour.","start":278.93893,"end":280.79892,"sentiment":"neutral","sentiment_score":0.1602612336476644},{"text":"Alright?","start":281.97894,"end":282.47894,"sentiment":"neutral","sentiment_score":0.16613075137138367},{"text":"Thank","start":282.53894,"end":282.85892,"sentiment":"positive","sentiment_score":0.7153278589248657}],"sentiment":"neutral","sentiment_score":0.11478648288175464,"channel":0,"num_words":16,"start":277.97894,"end":282.85892},{"sentences":[{"text":"okay.","start":282.65894,"end":283.15894,"sentiment":"positive","sentiment_score":0.6030802726745605}],"sentiment":"positive","sentiment_score":0.6030802726745605,"channel":1,"num_words":1,"start":282.65894,"end":283.15894},{"sentences":[{"text":"you.","start":282.85892,"end":283.35892,"sentiment":"positive","sentiment_score":0.5850589275360107},{"text":"Thank you.","start":283.73892,"end":284.29892,"sentiment":"positive","sentiment_score":0.7313849329948425},{"text":"Bye.","start":284.29892,"end":284.79892,"sentiment":"neutral","sentiment_score":-0.0913763791322708}],"sentiment":"positive","sentiment_score":0.48911310359835625,"channel":0,"num_words":4,"start":282.85892,"end":284.79892}]},"summary":{"result":"success","short":"The customer calls Deltek support and is put on hold briefly before being connected to a representative from Sydney. The representative asks for the customer's name and the issue with their router. The representative suggests that the issue may be a network or transit issue and promises to call the customer back in half an hour to investigate further."},"intents":{"segments":[{"text":"Well, that's how it is. I mean, you know, they're the network provider, so we send them a name and say, look. There's a problem here, and we need this fixed.","start_word":268,"end_word":298,"intents":[{"intent":"Fix network issue","confidence_score":0.36232883}]}]},"sentiments":{"segments":[{"text":"Morning. You're at Deltek support. Can I just put you on hold for a sec? Yes, sir.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.06798302382230759},{"text":"Thank you.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.4866556525230408},{"text":"Okay. Sorry to keep you Yeah. That's fine. I'm calling from Sydney. waiting. Our Internet connection is down at the moment. But no Internet at all?","start_word":19,"end_word":44,"sentiment":"neutral","sentiment_score":-0.07267090678215027},{"text":"Not at all.","start_word":45,"end_word":47,"sentiment":"negative","sentiment_score":-0.4713810682296753},{"text":"It's red color, the the bulb or the light. Oh, the electricity's off, is it? No. It actually is there. Hang on one second. Search. Can I have your name, please? My name is Chiranjan, c h I r a n j a n. Sirajan. You're on Linham Networks. Yeah? Correct. And when when did the service go out? Apparently, this morning. It just went out. Okay. Are you able to just unplug the router for five minutes and then plug it back in, see if that works? I did that one. Yeah. It doesn't Oh, work. that doesn't work. Okay. Well, in that case, I'm gonna have to log a fault to Linham and find out what's going on. What lights on the router, what light is the color? Green or red? You haven't have you have you you haven't done anything to the router by mistake, like, press the reset button or anything like that? No. No. Okay. So that's all good. Alright. Let me just log a phone, and I'll get back to you in about half an hour. So they're not open until nine 09:00 or what's the goal? Right. Well, I gotta call them and call back and send I gotta say takes about half an hour to do all that. Right. It's interesting. Okay. Well, that's how it is. I mean, you know, they're the network provider, so we send them a name and say, look.","start_word":48,"end_word":289,"sentiment":"neutral","sentiment_score":-0.05605275882408023},{"text":"There's a problem here, and we need this fixed.","start_word":290,"end_word":298,"sentiment":"negative","sentiment_score":-0.3682667911052704},{"text":"By the time they get back to us, it could take anything up to about half an hour. It just depends on the workload they have. So you're from Apple. Right? Yes. So you have to contact them for okay. Well, It's they're the network provider. They provide the network. So if it's a network issue, I need to contact them. If it's a transit issue, well, then we fix it up from our end.","start_word":299,"end_word":373,"sentiment":"neutral","sentiment_score":-0.0825282633304596},{"text":"But it sounds to me it's a network issue because you did the the reset, everything, and all that. You you unplugged the router for this morning, blah blah blah, and it's still no Internet.","start_word":374,"end_word":408,"sentiment":"negative","sentiment_score":-0.4009462594985962},{"text":"Right? Yep. Yeah. Okay. In that case, it'll be a network issue I need to look into and find out what's going on. So can you please give me a callback? I just need to Well, that's what I'm saying. I'll call you back in about half an hour. Alright?","start_word":409,"end_word":458,"sentiment":"neutral","sentiment_score":-0.0704833596944809},{"text":"Thank okay. you. Thank you. Bye.","start_word":459,"end_word":464,"sentiment":"positive","sentiment_score":0.6026122570037842}],"average":{"sentiment":"neutral","sentiment_score":-0.08023843010552495}}}}