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How may I help you today? Oh, I'm so sorry. We really would love to help you out, but I'm having a hard time to hear you. Are you in a speaker phone?\n\nYeah. This is much better. How may I help you today? Your number. Okay.\n\nWhat is your phone number? Oh, you're referring to your Indian phone number. Okay. So, yeah, I just wanted to let you know you have reached Airtel Australia. We are a Internet service provider in Australia and a mobile plan services.\n\nWe don't service any other phone number, including your Indian phone number. So to get support, she still needs to contact your local network, Airtel India. Yeah. Yeah. That's the problem.\n\nThere are a lot of callers that they have an impression that we are the same company. We are not affiliated. We are a really support company. Reason, we don't have any contact details about them. Yeah.\n\nAlright. Thank you. Have a good one. Mhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you so much for calling your account.","start":0.56,"end":2.8999999,"sentiment":"positive","sentiment_score":0.6593786478042603},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"positive","sentiment_score":0.6010634203751882},{"text":"Oh, I'm so sorry.","start":21.855,"end":23.474998,"sentiment":"neutral","sentiment_score":-0.17078091949224472},{"text":"We really would love to help you out, but I'm having a hard time to hear you.","start":23.615,"end":29.24,"sentiment":"neutral","sentiment_score":-0.2758784820051754},{"text":"Are you in a speaker phone?","start":29.24,"end":30.539999,"sentiment":"neutral","sentiment_score":-0.07786958788832028}],"sentiment":"neutral","sentiment_score":0.07417400744630069,"num_words":41,"start":0.56,"end":30.539999},{"sentences":[{"text":"Yeah.","start":36.68,"end":37.079998,"sentiment":"neutral","sentiment_score":0.09856016933918},{"text":"This is much better.","start":37.079998,"end":38.46,"sentiment":"neutral","sentiment_score":0.2696053981781006},{"text":"How may I help you today?","start":38.68,"end":40.059998,"sentiment":"neutral","sentiment_score":0.2789243559042613},{"text":"Your number.","start":52.355003,"end":53.155003,"sentiment":"neutral","sentiment_score":0.010565879754722118},{"text":"Okay.","start":53.155003,"end":53.655003,"sentiment":"neutral","sentiment_score":0.01991032063961029}],"sentiment":"neutral","sentiment_score":0.20654071268758603,"num_words":14,"start":36.68,"end":53.655003},{"sentences":[{"text":"What is your phone number?","start":54.78,"end":56.32,"sentiment":"neutral","sentiment_score":0.009654115326702595},{"text":"Oh, you're referring to your Indian phone number.","start":61.42,"end":65.28,"sentiment":"neutral","sentiment_score":-0.0030971263004175853},{"text":"Okay.","start":67.445,"end":67.945,"sentiment":"neutral","sentiment_score":0.048169173300266266},{"text":"So, yeah, I just wanted to let you know you have reached Airtel Australia.","start":68.325005,"end":73.305,"sentiment":"neutral","sentiment_score":0.06767805652426821},{"text":"We are a Internet service provider in Australia and a mobile plan services.","start":74.005005,"end":79.545,"sentiment":"neutral","sentiment_score":-0.011688111493220696}],"sentiment":"neutral","sentiment_score":0.02115146540142255,"num_words":41,"start":54.78,"end":79.545},{"sentences":[{"text":"We don't service any other phone number, including your Indian phone number.","start":79.925,"end":86.159996,"sentiment":"neutral","sentiment_score":-0.14712778789301714},{"text":"So to get support, she still needs to contact your local network, Airtel India.","start":86.46,"end":91.92,"sentiment":"neutral","sentiment_score":-0.09665888521288123},{"text":"Yeah.","start":94.06,"end":94.56,"sentiment":"neutral","sentiment_score":-0.003997476771473885},{"text":"Yeah.","start":97.155,"end":97.475,"sentiment":"neutral","sentiment_score":-0.0930558145046234},{"text":"That's the problem.","start":97.475,"end":98.695,"sentiment":"neutral","sentiment_score":-0.2764861186345418}],"sentiment":"neutral","sentiment_score":-0.13049256435084727,"num_words":31,"start":79.925,"end":98.695},{"sentences":[{"text":"There are a lot of callers that they have an impression that we are the same company.","start":99.315,"end":104.935,"sentiment":"negative","sentiment_score":-0.38990545974058266},{"text":"We are not affiliated.","start":105.395,"end":106.695,"sentiment":"negative","sentiment_score":-0.3406323045492172},{"text":"We are a really support company.","start":106.915,"end":108.695,"sentiment":"neutral","sentiment_score":-0.31405297418435413},{"text":"Reason, we don't have any contact details about them.","start":108.755,"end":112.055,"sentiment":"neutral","sentiment_score":-0.3051890830198924},{"text":"Yeah.","start":114.09,"end":114.59,"sentiment":"neutral","sentiment_score":-0.01393767073750496}],"sentiment":"negative","sentiment_score":-0.34151025126511986,"num_words":37,"start":99.315,"end":114.59},{"sentences":[{"text":"Alright.","start":115.45,"end":115.95,"sentiment":"positive","sentiment_score":0.3414030075073242},{"text":"Thank you.","start":116.409996,"end":117.229996,"sentiment":"positive","sentiment_score":0.4116297662258148},{"text":"Have a good one.","start":117.29,"end":118.35,"sentiment":"neutral","sentiment_score":0.2898922488093376},{"text":"Mhmm.","start":118.729996,"end":119.049995,"sentiment":"neutral","sentiment_score":0.052127376198768616},{"text":"Bye bye.","start":119.049995,"end":119.79,"sentiment":"neutral","sentiment_score":0.07681873440742493}],"sentiment":"neutral","sentiment_score":0.2529996380209923,"num_words":10,"start":115.45,"end":119.79}]}}]},{"alternatives":[{"transcript":"Yeah. I need to go. So I don't know if I can now. I want to make the incoming text messages on my end. Yes. Just a minute. Yeah. Can you hear me now? So I want to activate my incoming SMS on my number. (895), 666-3848. Yes. Yes. Yes. Okay. May I have the number for the same? Okay. Okay. Not a problem. Thank you so much. Yep. Yep. 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I need to go. So I don't know if I can now. I want to make the incoming text messages on my end. Yes.\n\nJust a minute. Yeah. Can you hear me now? So I want to activate my incoming SMS on my number. (895), 666-3848.\n\nYes. Yes. Yes. Okay. May I have the number for the same?\n\nOkay. Okay. Not a problem. Thank you so much. Yep.\n\nYep. 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How may I help you today?\n\nChannel 1: I need to go. So I don't know if I can now. I want to make the incoming text messages on my end.\n\nChannel 0: Oh, I'm so sorry. We really would love to help you out, but I'm having a hard time to hear you. Are you in a speaker phone?\n\nChannel 1: Yes. Just a minute. Yeah. Can you hear me now?\n\nChannel 0: Yeah. This is much better. How may I help you today?\n\nChannel 1: So I want to activate my incoming SMS on my number.\n\nChannel 0: Your number. Okay. What is your phone number?\n\nChannel 1: (895), 666-3848.\n\nChannel 0: Oh, you're referring to your Indian phone number.\n\nChannel 1: Yes. Yes. Yes.\n\nChannel 0: Okay. So, yeah, I just wanted to let you know you have reached Airtel Australia. We are a Internet service provider in Australia and a mobile plan services. We don't service any other phone number, including your Indian phone number. So to get support, she still needs to contact your local network, Airtel India.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: May I have the number for the same?\n\nChannel 0: Yeah. That's the problem. There are a lot of callers that they have an impression that we are the same company. We are not affiliated. We are a really support company.\n\nReason, we don't have any contact details about them.\n\nChannel 1: Okay. Okay. Not\n\nChannel 0: Yeah.\n\nChannel 1: a problem. Thank you so\n\nChannel 0: Alright.\n\nChannel 1: much.\n\nChannel 0: Thank you.\n\nChannel 1: Yep.\n\nChannel 0: Have a good\n\nChannel 1: Yep.\n\nChannel 0: one. Mhmm.\n\nChannel 1: Yep.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.31586647033691406}],"sentiment":"neutral","sentiment_score":0.31586647033691406,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Thank you so much for calling your account.","start":0.56,"end":2.8999999,"sentiment":"positive","sentiment_score":0.6593786478042603},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"positive","sentiment_score":0.6010634203751882}],"sentiment":"positive","sentiment_score":0.6343864074775151,"channel":0,"num_words":14,"start":0.56,"end":4.34},{"sentences":[{"text":"I need to go.","start":8.48,"end":10.34,"sentiment":"neutral","sentiment_score":-0.09590698033571243},{"text":"So I don't know if I can now.","start":11.92,"end":13.94,"sentiment":"neutral","sentiment_score":-0.14737740624696016},{"text":"I want to make the incoming text messages on my 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your Indian phone number.","start":61.42,"end":65.28,"sentiment":"neutral","sentiment_score":-0.0030971263004175853}],"sentiment":"neutral","sentiment_score":-0.0030971263004175853,"channel":0,"num_words":8,"start":61.42,"end":65.28},{"sentences":[{"text":"Yes.","start":65.8,"end":66.28,"sentiment":"neutral","sentiment_score":0.0318627767264843},{"text":"Yes.","start":66.28,"end":66.76,"sentiment":"neutral","sentiment_score":0.041319750249385834},{"text":"Yes.","start":66.76,"end":67.155,"sentiment":"neutral","sentiment_score":0.04779532179236412}],"sentiment":"neutral","sentiment_score":0.040325949589411415,"channel":1,"num_words":3,"start":65.8,"end":67.155},{"sentences":[{"text":"Okay.","start":67.445,"end":67.945,"sentiment":"neutral","sentiment_score":0.048169173300266266},{"text":"So, yeah, I just wanted to let you know you have reached Airtel Australia.","start":68.325005,"end":73.305,"sentiment":"neutral","sentiment_score":0.06767805652426821},{"text":"We are a Internet service 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bye.","start":119.049995,"end":119.79,"sentiment":"neutral","sentiment_score":0.07681873440742493}],"sentiment":"neutral","sentiment_score":0.07681873440742493,"channel":0,"num_words":2,"start":119.049995,"end":119.79}]},"summary":{"result":"success","short":"The customer is having trouble hearing the agent and asks if they can be put on speaker. The agent apologizes and explains that they are a support company and do not service other phone numbers, including the customer's Indian phone number. The agent tries to help the customer activate their incoming SMS but is unsuccessful due to a poor connection."},"intents":{"segments":[{"text":"I want to make the incoming text messages on my end.","start_word":27,"end_word":37,"intents":[{"intent":"Make text messages","confidence_score":0.024849612}]}]},"sentiments":{"segments":[{"text":"Yeah.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.31586647033691406},{"text":"Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.6334773302078247},{"text":"I need to go. So I don't know if I can now. I want to make the incoming text messages on my end. Oh, I'm so sorry. We really would love to help you out, but I'm having a hard time to hear you. Are you in a speaker phone? Yes. Just a minute. Yeah. Can you hear me now? Yeah. This is much better. How may I help you today? So I want to activate my incoming SMS on my number. Your number. Okay. What is your phone number? (895), 666-3848. Oh, you're referring to your Indian phone number. Yes. Yes. Yes. Okay. So, yeah, I just wanted to let you know you have reached Airtel Australia. We are a Internet service provider in Australia and a mobile plan services. We don't service any other phone number, including your Indian phone number. So to get support, she still needs to contact your local network, Airtel India. Okay. Yeah. May I have the number for the same? Yeah. That's the problem.","start_word":15,"end_word":185,"sentiment":"neutral","sentiment_score":-0.05164707824587822},{"text":"There are a lot of callers that they have an impression that we are the same company. We are not affiliated.","start_word":186,"end_word":206,"sentiment":"negative","sentiment_score":-0.3771160840988159},{"text":"We are a really support company. Reason, we don't have any contact details about them. Okay. Okay. Not Yeah. a problem. Thank you Alright.","start_word":207,"end_word":230,"sentiment":"neutral","sentiment_score":-0.1307154893875122},{"text":"so much. Thank you.","start_word":231,"end_word":234,"sentiment":"positive","sentiment_score":0.4146149158477783},{"text":"Yep. Have a good Yep. one. Mhmm. Yep. Bye bye.","start_word":235,"end_word":244,"sentiment":"neutral","sentiment_score":0.1586715579032898}],"average":{"sentiment":"neutral","sentiment_score":-0.027418561662946428}}}}