{"metadata":{"transaction_key":"deprecated","request_id":"019f4424-301c-7fd1-a21a-88d31367e317","sha256":"7b5547c953378da8b66e1821da9217ad23cb25a6e21fe76bb0385b33d47bd97e","created":"2026-07-08T23:50:51.030Z","duration":10.223937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Duncan. It's Andrew from Vigilance AI. Have I caught you at a bad time?","confidence":0.9980469,"words":[{"word":"hi","start":3.04,"end":3.36,"confidence":0.99560547,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.050930097699165344},{"word":"duncan","start":3.36,"end":3.86,"confidence":0.9951172,"punctuated_word":"Duncan.","sentiment":"neutral","sentiment_score":0.052194152027368546},{"word":"it's","start":3.9199998,"end":4.24,"confidence":0.7663574,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.06581437587738037},{"word":"andrew","start":4.24,"end":4.56,"confidence":0.99902344,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.09330850839614868},{"word":"from","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10549794137477876},{"word":"vigilance","start":4.7999997,"end":5.2999997,"confidence":0.96777344,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.0721362829208374},{"word":"ai","start":5.3599997,"end":5.7599998,"confidence":0.89990234,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.06380888819694519},{"word":"have","start":5.7599998,"end":6.0,"confidence":0.9980469,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.30358457565307617},{"word":"i","start":6.0,"end":6.16,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5493416786193848},{"word":"caught","start":6.16,"end":6.3999996,"confidence":0.9951172,"punctuated_word":"caught","sentiment":"negative","sentiment_score":-0.6092162728309631},{"word":"you","start":6.3999996,"end":6.48,"confidence":0.9980469,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5287756323814392},{"word":"at","start":6.48,"end":6.72,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6203281283378601},{"word":"a","start":6.72,"end":6.7999997,"confidence":0.99609375,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5885995030403137},{"word":"bad","start":6.7999997,"end":7.04,"confidence":0.99902344,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.6825253367424011},{"word":"time","start":7.04,"end":7.54,"confidence":0.99853516,"punctuated_word":"time?","sentiment":"negative","sentiment_score":-0.5750250816345215}],"paragraphs":{"transcript":"\nHi, Duncan. It's Andrew from Vigilance AI. Have I caught you at a bad time?","paragraphs":[{"sentences":[{"text":"Hi, Duncan.","start":3.04,"end":3.86,"sentiment":"neutral","sentiment_score":0.051562124863266945},{"text":"It's Andrew from Vigilance AI.","start":3.9199998,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.08011319935321808},{"text":"Have I caught you at a bad time?","start":5.7599998,"end":7.54,"sentiment":"negative","sentiment_score":-0.557174526154995}],"sentiment":"neutral","sentiment_score":-0.26358039751648904,"num_words":15,"start":3.04,"end":7.54}]}}]},{"alternatives":[{"transcript":"Hello. Duncan speaking. Yep. You have. Goodbye.","confidence":0.9970703,"words":[{"word":"hello","start":0.96,"end":1.36,"confidence":0.56469727,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.01421688124537468},{"word":"duncan","start":1.36,"end":1.76,"confidence":0.85839844,"punctuated_word":"Duncan","sentiment":"neutral","sentiment_score":0.010141895152628422},{"word":"speaking","start":1.76,"end":2.26,"confidence":0.9970703,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.013790369033813477},{"word":"yep","start":7.8399997,"end":8.08,"confidence":0.9694824,"punctuated_word":"Yep.","sentiment":"negative","sentiment_score":-0.34770655632019043},{"word":"you","start":8.08,"end":8.24,"confidence":0.9980469,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.4682665467262268},{"word":"have","start":8.24,"end":8.559999,"confidence":0.99853516,"punctuated_word":"have.","sentiment":"negative","sentiment_score":-0.3964505195617676},{"word":"goodbye","start":8.559999,"end":9.059999,"confidence":0.9975586,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":-0.2363300174474716}],"paragraphs":{"transcript":"\nHello. Duncan speaking. Yep. You have. Goodbye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.01421688124537468},{"text":"Duncan speaking.","start":1.36,"end":2.26,"sentiment":"neutral","sentiment_score":0.01196613209322095},{"text":"Yep.","start":7.8399997,"end":8.08,"sentiment":"negative","sentiment_score":-0.34770655632019043},{"text":"You have.","start":8.08,"end":8.559999,"sentiment":"negative","sentiment_score":-0.4323585331439972},{"text":"Goodbye.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.2363300174474716}],"sentiment":"neutral","sentiment_score":-0.20151492780340569,"num_words":7,"start":0.96,"end":9.059999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Duncan speaking.\n\nChannel 0: Hi, Duncan. It's Andrew from Vigilance AI. Have I caught you at a bad time?\n\nChannel 1: Yep. You have. Goodbye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.01421688124537468},{"text":"Duncan speaking.","start":1.36,"end":2.26,"sentiment":"neutral","sentiment_score":0.01196613209322095}],"sentiment":"neutral","sentiment_score":0.012716381810605526,"channel":1,"num_words":3,"start":0.96,"end":2.26},{"sentences":[{"text":"Hi, Duncan.","start":3.04,"end":3.86,"sentiment":"neutral","sentiment_score":0.051562124863266945},{"text":"It's Andrew from Vigilance AI.","start":3.9199998,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.08011319935321808},{"text":"Have I caught you at a bad time?","start":5.7599998,"end":7.54,"sentiment":"negative","sentiment_score":-0.557174526154995}],"sentiment":"neutral","sentiment_score":-0.26358039751648904,"channel":0,"num_words":15,"start":3.04,"end":7.54},{"sentences":[{"text":"Yep.","start":7.8399997,"end":8.08,"sentiment":"negative","sentiment_score":-0.34770655632019043},{"text":"You have.","start":8.08,"end":8.559999,"sentiment":"negative","sentiment_score":-0.4323585331439972},{"text":"Goodbye.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.2363300174474716}],"sentiment":"negative","sentiment_score":-0.3621884100139141,"channel":1,"num_words":4,"start":7.8399997,"end":9.059999}]},"summary":{"result":"success","short":"Hello. Duncan speaking. Hi, Duncan. It's Andrew from Vigilance AI. Have I caught you at a bad time? Yep. You have. Goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Duncan speaking. Hi, Duncan. It's Andrew from Vigilance AI.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.05329900607466698},{"text":"Have I caught you at a bad time? Yep. You have.","start_word":10,"end_word":20,"sentiment":"negative","sentiment_score":-0.4953317642211914},{"text":"Goodbye.","start_word":21,"end_word":21,"sentiment":"neutral","sentiment_score":-0.29221171140670776}],"average":{"sentiment":"neutral","sentiment_score":-0.20721728985126203}}}}