{"metadata":{"transaction_key":"deprecated","request_id":"019e00af-ba8c-7fa0-9584-3e7d4a4ca1b9","sha256":"036a753773a0ca28909263f87a893d7006095543c69c55dc458fc465e2f5b613","created":"2026-05-07T04:26:18.827Z","duration":538.2719,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1443,"output_tokens":80},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1569,"output_tokens":1573},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1569,"output_tokens":45}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel accounts. I'm sorry. I'm having a, sound issue earlier. I'm speaking to mister Varindejit Singh? Hi. How are you today? That's great to hear. And I was advised by our tech team that you are advising to request to have your service canceled by fifteenth of this month. Right? Oh, okay. Okay. May 15. Yeah. Actually, our billing cycle every first of each month, that's covering the current month. So as I could see on here, you already fulfilled the contract. However, for us to be able to proceed with your cancellation request and fully close your Airtel AU account, you have to pay your outstanding invoice that was already sent first of of this month, which is $79.95. Would you like to process this today using your card? Alright. Sure. Is this a mhmm. The final one. Yeah. This will be Oh, no. The amount that you are paying today covered the full month of May because our billings invoice, it's every first of each month. The same thing with the network. Reason why our customer is advising to provide a 30 notice. Like, for example, if you opted to cancel the tenth, you should be calling it April 10. In that way, it could be on that period. However, since you just is just like a call today, what we need to do is to settle this current one. This will be your final invoice. Alright? Okay. Oh, yeah. Yeah. That would be fine. Let me just check because we are solely processing a cancellation during the weekday. In that way, we can send proper notification to our customer. So if it's okay with you to have it cancel last Friday of this month, which is May twenty ninth, Is is that fine? Okay. That's perfect. Let me indicate here and advise our tech team about this to have it modified the date earlier. And then you're going to use your Visa or your Mastercard for your payment today. A Visa. Okay. That's wonderful. Let me indicate here. And may I have your card number, please? You did? Okay. If you could stay on the line for me, let me go ahead and check. Is that okay? Okay. Sure. Thank you so much. Please be on the line. Thank you so much for patiently waiting. So your payment has been successfully processed using the card you have on file. So your official payment receipt will will be short shortly to your email address. And then by the twenty ninth of this month, we will be sending you the email confirmation that your service has been canceled as per agreement. Okay? Yeah. That is right since you've already given this notice today. Mhmm. Alright. Then so far, just wait for the email confirmation on the twenty ninth. And you mentioned you will be moving out and you've already have your services to the new location. Is that right? Oh, okay. Oh, if I may ask, when when are you leaving this address, the 4 Unit 40 7? Oh, on '17. Okay. I got it. And you prefer just to cancel it on the twenty ninth? Mm-mm. Mhmm. Mhmm. Okay. Yeah. Yeah. That's a a good idea as well. So if they would like to just take over this service, just advise them to give us a call, and, it's okay. Right? It's okay with you just to take over these, services to those people. Okay. That's wonderful. Oh, let me check that for you here. One moment. Okay? I have to do the search with the old activation. No. What you just paid is your order for the service plan, and then you sign up for twelve month with no connection fee. I'm sorry. What's your question again? No. You you did not pay for the something extra. What you paid is the amount for your service plan, and then we credited that for your thirty day services. Alright. You're most welcome. We appreciate the time you spent with Airtel. And if you need our services in the future, please feel free to give us a call. And I wish you do have a great day ahead, and be safe always. Thank you. 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Good afternoon. This is Airtel accounts. I'm sorry. I'm having a, sound issue earlier.\n\nI'm speaking to mister Varindejit Singh? Hi. How are you today? That's great to hear. And I was advised by our tech team that you are advising to request to have your service canceled by fifteenth of this month.\n\nRight? Oh, okay. Okay. May 15. Yeah.\n\nActually, our billing cycle every first of each month, that's covering the current month. So as I could see on here, you already fulfilled the contract. However, for us to be able to proceed with your cancellation request and fully close your Airtel AU account, you have to pay your outstanding invoice that was already sent first of of this month, which is $79.95. Would you like to process this today using your card? Alright.\n\nSure. Is this a mhmm. The final one. Yeah. This will be Oh, no.\n\nThe amount that you are paying today covered the full month of May because our billings invoice, it's every first of each month. The same thing with the network. Reason why our customer is advising to provide a 30 notice. Like, for example, if you opted to cancel the tenth, you should be calling it April 10. In that way, it could be on that period.\n\nHowever, since you just is just like a call today, what we need to do is to settle this current one. This will be your final invoice. Alright? Okay. Oh, yeah.\n\nYeah. That would be fine. Let me just check because we are solely processing a cancellation during the weekday. In that way, we can send proper notification to our customer. So if it's okay with you to have it cancel last Friday of this month, which is May twenty ninth, Is is that fine?\n\nOkay. That's perfect. Let me indicate here and advise our tech team about this to have it modified the date earlier. And then you're going to use your Visa or your Mastercard for your payment today. A Visa.\n\nOkay. That's wonderful. Let me indicate here. And may I have your card number, please? You did?\n\nOkay. If you could stay on the line for me, let me go ahead and check. Is that okay? Okay. Sure.\n\nThank you so much. Please be on the line. Thank you so much for patiently waiting. So your payment has been successfully processed using the card you have on file. So your official payment receipt will will be short shortly to your email address.\n\nAnd then by the twenty ninth of this month, we will be sending you the email confirmation that your service has been canceled as per agreement. Okay? Yeah. That is right since you've already given this notice today. Mhmm.\n\nAlright. Then so far, just wait for the email confirmation on the twenty ninth. And you mentioned you will be moving out and you've already have your services to the new location. Is that right? Oh, okay.\n\nOh, if I may ask, when when are you leaving this address, the 4 Unit 40 7? Oh, on '17. Okay. I got it. And you prefer just to cancel it on the twenty ninth?\n\nMm-mm. Mhmm. Mhmm. Okay. Yeah.\n\nYeah. That's a a good idea as well. So if they would like to just take over this service, just advise them to give us a call, and, it's okay. Right? It's okay with you just to take over these, services to those people.\n\nOkay. That's wonderful. Oh, let me check that for you here. One moment. Okay?\n\nI have to do the search with the old activation. No. What you just paid is your order for the service plan, and then you sign up for twelve month with no connection fee. I'm sorry. What's your question again?\n\nNo. You you did not pay for the something extra. What you paid is the amount for your service plan, and then we credited that for your thirty day services. Alright. You're most welcome.\n\nWe appreciate the time you spent with Airtel. And if you need our services in the future, please feel free to give us a call. And I wish you do have a great day ahead, and be safe always. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.1024717390537262},{"text":"Good afternoon.","start":2.6399999,"end":3.46,"sentiment":"neutral","sentiment_score":0.216898575425148},{"text":"This is Airtel accounts.","start":3.52,"end":5.04,"sentiment":"neutral","sentiment_score":0.06139754690229893},{"text":"I'm sorry.","start":5.04,"end":5.6,"sentiment":"neutral","sentiment_score":-0.16651131212711334},{"text":"I'm having a, sound issue earlier.","start":5.6,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.2282866264382998}],"sentiment":"neutral","sentiment_score":-0.06139222035805384,"num_words":15,"start":2.32,"end":7.8599997},{"sentences":[{"text":"I'm speaking to mister Varindejit Singh?","start":8.16,"end":10.74,"sentiment":"neutral","sentiment_score":-0.07717281828324},{"text":"Hi.","start":12.719999,"end":12.96,"sentiment":"neutral","sentiment_score":0.20882439613342285},{"text":"How are you 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fine?","start":162.855,"end":170.21,"sentiment":"neutral","sentiment_score":-0.01476372293351839}],"sentiment":"neutral","sentiment_score":0.0012352941557765007,"num_words":54,"start":150.64,"end":170.21},{"sentences":[{"text":"Okay.","start":171.23001,"end":171.73001,"sentiment":"neutral","sentiment_score":0.24422135949134827},{"text":"That's perfect.","start":171.87001,"end":172.61,"sentiment":"positive","sentiment_score":0.5352651476860046},{"text":"Let me indicate here and advise our tech team about this to have it modified the date earlier.","start":172.67,"end":179.65001,"sentiment":"neutral","sentiment_score":0.0870484350145691},{"text":"And then you're going to use your Visa or your Mastercard for your payment today.","start":180.43001,"end":187.16501,"sentiment":"neutral","sentiment_score":0.05456937017540137},{"text":"A 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did?","start":227.3,"end":227.94,"sentiment":"neutral","sentiment_score":-0.05482531525194645}],"sentiment":"neutral","sentiment_score":0.14229440398733406,"num_words":17,"start":212.42,"end":227.94},{"sentences":[{"text":"Okay.","start":227.94,"end":228.44,"sentiment":"neutral","sentiment_score":0.016546469181776047},{"text":"If you could stay on the line for me, let me go ahead and check.","start":228.66,"end":231.46,"sentiment":"neutral","sentiment_score":0.0324203019340833},{"text":"Is that okay?","start":231.46,"end":232.36,"sentiment":"neutral","sentiment_score":0.05460755527019501},{"text":"Okay.","start":233.7,"end":234.1,"sentiment":"neutral","sentiment_score":0.2355946898460388},{"text":"Sure.","start":234.1,"end":234.42,"sentiment":"positive","sentiment_score":0.3682059049606323}],"sentiment":"neutral","sentiment_score":0.06049877422906104,"num_words":21,"start":227.94,"end":234.42},{"sentences":[{"text":"Thank you so much.","start":234.42,"end":235.56,"sentiment":"positive","sentiment_score":0.6438283771276474},{"text":"Please be on the line.","start":236.02,"end":237.40001,"sentiment":"neutral","sentiment_score":0.1902933031320572},{"text":"Thank you so much for patiently waiting.","start":319.16998,"end":321.27,"sentiment":"positive","sentiment_score":0.5970546518053327},{"text":"So your payment has been successfully processed using the card you have on file.","start":321.65,"end":326.87,"sentiment":"positive","sentiment_score":0.5363665393420628},{"text":"So your official payment receipt will will be short shortly to your email address.","start":327.185,"end":332.005,"sentiment":"positive","sentiment_score":0.4500092204127993}],"sentiment":"positive","sentiment_score":0.4889868914403699,"num_words":44,"start":234.42,"end":332.005},{"sentences":[{"text":"And then by the twenty ninth of this month, we will be sending you the email confirmation that your service has been canceled as per agreement.","start":332.30502,"end":341.045,"sentiment":"neutral","sentiment_score":0.2869517023746784},{"text":"Okay?","start":341.105,"end":341.605,"sentiment":"neutral","sentiment_score":0.08687169849872589},{"text":"Yeah.","start":346.49,"end":346.88998,"sentiment":"neutral","sentiment_score":0.04306724667549133},{"text":"That is right since you've already given this notice today.","start":346.88998,"end":350.50998,"sentiment":"neutral","sentiment_score":0.14116554483771324},{"text":"Mhmm.","start":352.33,"end":352.83,"sentiment":"neutral","sentiment_score":0.05702586472034454}],"sentiment":"neutral","sentiment_score":0.2322913979490598,"num_words":39,"start":332.30502,"end":352.83},{"sentences":[{"text":"Alright.","start":353.44998,"end":353.94998,"sentiment":"neutral","sentiment_score":0.034790556877851486},{"text":"Then so far, just wait for the email confirmation on the twenty ninth.","start":356.595,"end":361.155,"sentiment":"neutral","sentiment_score":0.08511999593331264},{"text":"And you mentioned you will be moving out and you've already have your services to the new location.","start":361.155,"end":368.67502,"sentiment":"neutral","sentiment_score":0.04560253986467918},{"text":"Is that right?","start":368.67502,"end":369.575,"sentiment":"neutral","sentiment_score":0.04888435204823812},{"text":"Oh, okay.","start":371.56998,"end":373.75,"sentiment":"neutral","sentiment_score":0.018422838300466537}],"sentiment":"neutral","sentiment_score":0.05799175552218347,"num_words":37,"start":353.44998,"end":373.75},{"sentences":[{"text":"Oh, if I may ask, when when are you leaving this address, the 4 Unit 40 7?","start":374.69,"end":382.71,"sentiment":"neutral","sentiment_score":-0.004162918009302195},{"text":"Oh, on '17.","start":385.105,"end":386.40503,"sentiment":"neutral","sentiment_score":-0.012118994568785032},{"text":"Okay.","start":386.86502,"end":387.36502,"sentiment":"neutral","sentiment_score":-0.014202496968209743},{"text":"I got it.","start":387.58502,"end":388.14502,"sentiment":"neutral","sentiment_score":-0.024841601649920147},{"text":"And you prefer just to cancel it on the twenty 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a a good idea as well.","start":420.735,"end":422.815,"sentiment":"positive","sentiment_score":0.6000376088278634},{"text":"So if they would like to just take over this service, just advise them to give us a call, and, it's okay.","start":422.815,"end":432.81,"sentiment":"neutral","sentiment_score":0.10234101421453735},{"text":"Right?","start":432.81,"end":433.13,"sentiment":"neutral","sentiment_score":0.09628666937351228},{"text":"It's okay with you just to take over these, services to those people.","start":433.13,"end":438.43,"sentiment":"neutral","sentiment_score":0.09810043097688602}],"sentiment":"neutral","sentiment_score":0.18359928163276476,"num_words":44,"start":420.495,"end":438.43},{"sentences":[{"text":"Okay.","start":438.89,"end":439.39,"sentiment":"neutral","sentiment_score":0.17469501495361328},{"text":"That's wonderful.","start":439.77,"end":440.51,"sentiment":"positive","sentiment_score":0.4803413301706314},{"text":"Oh, let me check that for you here.","start":449.875,"end":452.45502,"sentiment":"neutral","sentiment_score":0.006692129769362509},{"text":"One moment.","start":454.47,"end":455.19,"sentiment":"neutral","sentiment_score":0.00989049393683672},{"text":"Okay?","start":455.19,"end":455.50998,"sentiment":"neutral","sentiment_score":-0.0006647258996963501}],"sentiment":"neutral","sentiment_score":0.08628792681598238,"num_words":14,"start":438.89,"end":455.50998},{"sentences":[{"text":"I have to do the search with the old activation.","start":455.50998,"end":463.21,"sentiment":"neutral","sentiment_score":-0.019815710186958314},{"text":"No.","start":475.675,"end":476.175,"sentiment":"neutral","sentiment_score":-0.06436986476182938},{"text":"What you just paid is your order for the service plan, and then you sign up for twelve month with no connection fee.","start":476.315,"end":485.54,"sentiment":"neutral","sentiment_score":0.006017230248645596},{"text":"I'm sorry.","start":493.065,"end":493.725,"sentiment":"neutral","sentiment_score":-0.067830391228199},{"text":"What's your question again?","start":493.785,"end":495.165,"sentiment":"neutral","sentiment_score":-0.045151837170124054}],"sentiment":"neutral","sentiment_score":-0.01100997005123645,"num_words":40,"start":455.50998,"end":495.165},{"sentences":[{"text":"No.","start":500.74503,"end":501.065,"sentiment":"neutral","sentiment_score":-0.10227625072002412},{"text":"You you did not pay for the something extra.","start":501.065,"end":505.64502,"sentiment":"neutral","sentiment_score":-0.09184984862804413},{"text":"What you paid is the amount for your service plan, and then we credited that for your thirty day services.","start":505.70502,"end":514.57,"sentiment":"neutral","sentiment_score":0.014948997180908918},{"text":"Alright.","start":518.39,"end":518.89,"sentiment":"neutral","sentiment_score":0.30860066413879395},{"text":"You're most welcome.","start":522.755,"end":523.875,"sentiment":"positive","sentiment_score":0.5254989862442017}],"sentiment":"neutral","sentiment_score":0.036916255238739884,"num_words":34,"start":500.74503,"end":523.875},{"sentences":[{"text":"We appreciate the time you spent with Airtel.","start":523.875,"end":526.295,"sentiment":"positive","sentiment_score":0.48339227214455605},{"text":"And if you need our services in the future, please feel free to give us a call.","start":526.35504,"end":530.995,"sentiment":"positive","sentiment_score":0.3940505087375641},{"text":"And I wish you do have a great day ahead, and be safe always.","start":530.995,"end":534.135,"sentiment":"positive","sentiment_score":0.7845121153763362},{"text":"Thank you.","start":536.38696,"end":537.18695,"sentiment":"positive","sentiment_score":0.783839613199234},{"text":"Bye.","start":537.18695,"end":537.68695,"sentiment":"positive","sentiment_score":0.4646519124507904}],"sentiment":"positive","sentiment_score":0.5614642280907858,"num_words":42,"start":523.875,"end":537.68695}]}}]},{"alternatives":[{"transcript":"Hello? Yes. That's correct. I'm good. Thanks. I'm good. It's on fifteenth. I would say, like, tenth of this month. Okay. Let's make it let's make it as yeah. I think tenth is fine because I'll be moving soon. Yeah. But but what's my what is my pay cycle? Is it like a full billing cycle? Okay. Yes. Yeah. So once I pay that amount, so that will be done till is that, like no. No. The final one, I mean, like, am I going to pay till end of this May or, like, till tenth of this May? Yeah. Okay. Okay. Yep. Okay. Okay. Yeah. That's fine. Yeah. Please do that one, and, yeah, happy with that. So let let let it so why disconnecting till tenth? So let it go till May 31 then, you know? Yeah. Yeah. Yeah. Yeah. That's fine. Okay. Yep. Just give me a second. What I'm usually doing? Just give me So I think it is. Oh my god. It's a Visa. Yep. Can you deduct it from the card that I have already provided with you? Because you got the information in there or not. Yeah. Yeah. That's fine. Okay. Yeah. Probably. Okay. So that was the final payment, and I have to do nothing now, isn't it? Okay. Okay. That's fine. So is there anything else I do need to do? Yeah. Yes. Yes. The that is included. Yeah. On on seventeenth. Yes. Yeah. Because I believe there is another tenant will coming here. I'll be moving on seventeenth, and they will start here on eighteenth. So my recommendation for them would be, like, to give you a call and continue with the service. It's all up to them, you know. And by the meantime, because I have already paid, they can enjoy the Internet till twenty ninth. And, yeah, after they move in, they can opt to go with you or, like, whatever their decision. Yes. Yes. Yes. Yes. And another thing I I just wanna check when I subscribe this service. Did I pay anything extra on top of the monthly billing or not? Okay. Okay. Okay. Alright. And and what was the order fee that I put it through? So when I when I put in my order, did I pay, like, a monthly bill or something extra? Okay. Okay. 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Yes. That's correct. I'm good. Thanks.\n\nI'm good. It's on fifteenth. I would say, like, tenth of this month. Okay. Let's make it let's make it as yeah.\n\nI think tenth is fine because I'll be moving soon. Yeah. But but what's my what is my pay cycle? Is it like a full billing cycle? Okay.\n\nYes. Yeah. So once I pay that amount, so that will be done till is that, like no. No. The final one, I mean, like, am I going to pay till end of this May or, like, till tenth of this May?\n\nYeah. Okay. Okay. Yep. Okay.\n\nOkay. Yeah. That's fine. Yeah. Please do that one, and, yeah, happy with that.\n\nSo let let let it so why disconnecting till tenth? So let it go till May 31 then, you know? Yeah. Yeah. Yeah.\n\nYeah. That's fine. Okay. Yep. Just give me a second.\n\nWhat I'm usually doing? Just give me So I think it is. Oh my god. It's a Visa. Yep.\n\nCan you deduct it from the card that I have already provided with you? Because you got the information in there or not. Yeah. Yeah. That's fine.\n\nOkay. Yeah. Probably. Okay. So that was the final payment, and I have to do nothing now, isn't it?\n\nOkay. Okay. That's fine. So is there anything else I do need to do? Yeah.\n\nYes. Yes. The that is included. Yeah. On on seventeenth.\n\nYes. Yeah. Because I believe there is another tenant will coming here. I'll be moving on seventeenth, and they will start here on eighteenth. So my recommendation for them would be, like, to give you a call and continue with the service.\n\nIt's all up to them, you know. And by the meantime, because I have already paid, they can enjoy the Internet till twenty ninth. And, yeah, after they move in, they can opt to go with you or, like, whatever their decision. Yes. Yes.\n\nYes. Yes. And another thing I I just wanna check when I subscribe this service. Did I pay anything extra on top of the monthly billing or not? Okay.\n\nOkay. Okay. Alright. And and what was the order fee that I put it through? So when I when I put in my order, did I pay, like, a monthly bill or something extra?\n\nOkay. Okay. Okay. That's fine. All good.\n\nAlright. Yep. Thanks for that. And, yep, really appreciate your help. Cheers.\n\nYou too. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.022390279918909073},{"text":"Yes.","start":11.04,"end":11.36,"sentiment":"neutral","sentiment_score":0.028895795345306396},{"text":"That's correct.","start":11.36,"end":12.179999,"sentiment":"neutral","sentiment_score":0.07616202533245087},{"text":"I'm good.","start":14.795,"end":15.275,"sentiment":"positive","sentiment_score":0.5361779928207397},{"text":"Thanks.","start":15.275,"end":15.594999,"sentiment":"positive","sentiment_score":0.6446982622146606}],"sentiment":"neutral","sentiment_score":0.27438062482646536,"num_words":7,"start":0.39999998,"end":15.594999},{"sentences":[{"text":"I'm good.","start":15.594999,"end":16.335,"sentiment":"positive","sentiment_score":0.5171350240707397},{"text":"It's on fifteenth.","start":28.900002,"end":30.04,"sentiment":"neutral","sentiment_score":-0.05573912709951401},{"text":"I would say, like, tenth of this 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you?","start":219.22,"end":224.1,"sentiment":"neutral","sentiment_score":-0.0773463635040181},{"text":"Because you got the information in there or not.","start":224.1,"end":226.905,"sentiment":"neutral","sentiment_score":-0.13590901262230343},{"text":"Yeah.","start":232.58499,"end":232.985,"sentiment":"neutral","sentiment_score":0.07705730199813843},{"text":"Yeah.","start":232.985,"end":233.305,"sentiment":"neutral","sentiment_score":0.12367814034223557},{"text":"That's 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it?","start":342.28,"end":346.54,"sentiment":"neutral","sentiment_score":-0.17483648409446081}],"sentiment":"neutral","sentiment_score":-0.09164788652407496,"num_words":19,"start":235.94499,"end":346.54},{"sentences":[{"text":"Okay.","start":351.08002,"end":351.4,"sentiment":"neutral","sentiment_score":0.1343839466571808},{"text":"Okay.","start":351.4,"end":351.88,"sentiment":"neutral","sentiment_score":0.1475416123867035},{"text":"That's fine.","start":351.88,"end":352.6,"sentiment":"neutral","sentiment_score":0.18968220800161362},{"text":"So is there anything else I do need to do?","start":352.6,"end":355.58002,"sentiment":"neutral","sentiment_score":0.01952330842614174},{"text":"Yeah.","start":369.575,"end":369.895,"sentiment":"neutral","sentiment_score":0.032837025821208954}],"sentiment":"neutral","sentiment_score":0.05929067234198252,"num_words":15,"start":351.08002,"end":369.895},{"sentences":[{"text":"Yes.","start":369.895,"end":370.295,"sentiment":"neutral","sentiment_score":0.04176553711295128},{"text":"Yes.","start":370.295,"end":370.65,"sentiment":"neutral","sentiment_score":0.036903753876686096},{"text":"The that is included.","start":370.81,"end":372.19,"sentiment":"neutral","sentiment_score":0.022327168378978968},{"text":"Yeah.","start":372.41,"end":372.91,"sentiment":"neutral","sentiment_score":0.019254401326179504},{"text":"On on seventeenth.","start":382.09,"end":383.87,"sentiment":"neutral","sentiment_score":-0.004610781868298848}],"sentiment":"neutral","sentiment_score":0.01734000202268362,"num_words":10,"start":369.895,"end":383.87},{"sentences":[{"text":"Yes.","start":391.23502,"end":391.635,"sentiment":"neutral","sentiment_score":-0.01502012088894844},{"text":"Yeah.","start":391.635,"end":391.95502,"sentiment":"neutral","sentiment_score":-0.03131876885890961},{"text":"Because I believe there is another tenant will coming here.","start":391.95502,"end":395.815,"sentiment":"neutral","sentiment_score":-0.08493963181972504},{"text":"I'll be moving on seventeenth, and they will start here on eighteenth.","start":396.755,"end":401.06,"sentiment":"neutral","sentiment_score":-0.008353444514796138},{"text":"So my recommendation for them would be, like, to give you a call and continue with the service.","start":401.28,"end":406.34,"sentiment":"neutral","sentiment_score":0.07452239241037104}],"sentiment":"neutral","sentiment_score":0.008224440982476586,"num_words":42,"start":391.23502,"end":406.34},{"sentences":[{"text":"It's all up to them, you know.","start":406.63998,"end":408.08,"sentiment":"neutral","sentiment_score":0.1689596346446446},{"text":"And by the meantime, because I have already paid, they can enjoy the Internet till twenty ninth.","start":408.08,"end":413.295,"sentiment":"neutral","sentiment_score":0.24242616225691402},{"text":"And, yeah, after they move in, they can opt to go with you or, like, whatever their decision.","start":413.61502,"end":419.475,"sentiment":"neutral","sentiment_score":0.10318044324715932},{"text":"Yes.","start":428.76,"end":429.26,"sentiment":"neutral","sentiment_score":0.07980407774448395},{"text":"Yes.","start":432.12,"end":432.62,"sentiment":"neutral","sentiment_score":0.085873082280159}],"sentiment":"neutral","sentiment_score":0.16652016680349002,"num_words":44,"start":406.63998,"end":432.62},{"sentences":[{"text":"Yes.","start":437.40002,"end":437.90002,"sentiment":"neutral","sentiment_score":0.08023849874734879},{"text":"Yes.","start":439.88,"end":440.12,"sentiment":"positive","sentiment_score":0.4501393735408783},{"text":"And another thing I I just wanna check when I subscribe this service.","start":440.12,"end":444.885,"sentiment":"neutral","sentiment_score":0.035378943054148786},{"text":"Did I pay anything extra on top of the monthly billing or not?","start":444.885,"end":449.385,"sentiment":"neutral","sentiment_score":-0.00810396929199879},{"text":"Okay.","start":482.115,"end":482.43,"sentiment":"neutral","sentiment_score":0.021326526999473572}],"sentiment":"neutral","sentiment_score":0.03125100200674657,"num_words":29,"start":437.40002,"end":482.43},{"sentences":[{"text":"Okay.","start":486.59,"end":487.07,"sentiment":"neutral","sentiment_score":0.01614147424697876},{"text":"Okay.","start":487.07,"end":487.57,"sentiment":"neutral","sentiment_score":0.018603377044200897},{"text":"Alright.","start":487.78998,"end":488.19,"sentiment":"neutral","sentiment_score":0.020648954436182976},{"text":"And and what was the order fee that I put it through?","start":488.19,"end":491.33,"sentiment":"neutral","sentiment_score":0.0013575248109797637},{"text":"So when I when I put in my order, did I pay, like, a monthly bill or something extra?","start":495.395,"end":500.055,"sentiment":"neutral","sentiment_score":-0.038030776342279034}],"sentiment":"neutral","sentiment_score":-0.019144136677770054,"num_words":34,"start":486.59,"end":500.055},{"sentences":[{"text":"Okay.","start":515.32996,"end":515.81,"sentiment":"neutral","sentiment_score":0.04905029386281967},{"text":"Okay.","start":515.81,"end":516.05,"sentiment":"neutral","sentiment_score":0.06370043009519577},{"text":"Okay.","start":516.05,"end":516.52997,"sentiment":"neutral","sentiment_score":0.11082390695810318},{"text":"That's fine.","start":516.52997,"end":517.01,"sentiment":"neutral","sentiment_score":0.2452704906463623},{"text":"All good.","start":517.01,"end":517.75,"sentiment":"positive","sentiment_score":0.4196980893611908}],"sentiment":"neutral","sentiment_score":0.22193025584731782,"num_words":7,"start":515.32996,"end":517.75},{"sentences":[{"text":"Alright.","start":517.89,"end":518.29,"sentiment":"neutral","sentiment_score":0.2293518632650375},{"text":"Yep.","start":518.29,"end":518.79,"sentiment":"neutral","sentiment_score":0.17369914054870603},{"text":"Thanks for that.","start":518.85,"end":519.82495,"sentiment":"positive","sentiment_score":0.6054764787356058},{"text":"And, yep, really appreciate your help.","start":519.82495,"end":522.38495,"sentiment":"positive","sentiment_score":0.5298961649338404},{"text":"Cheers.","start":522.38495,"end":522.88495,"sentiment":"positive","sentiment_score":0.49929317831993103}],"sentiment":"positive","sentiment_score":0.49151255066196126,"num_words":12,"start":517.89,"end":522.88495},{"sentences":[{"text":"You too.","start":535.3169,"end":535.7169,"sentiment":"positive","sentiment_score":0.6141705513000488},{"text":"Thank you.","start":535.7169,"end":538.0219,"sentiment":"positive","sentiment_score":0.6239436864852905},{"text":"Bye.","start":538.0219,"end":538.2719,"sentiment":"neutral","sentiment_score":-0.11770814657211304}],"sentiment":"positive","sentiment_score":0.47170406579971313,"num_words":5,"start":535.3169,"end":538.2719}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Good afternoon. This is Airtel accounts. I'm sorry. I'm having a, sound issue earlier.\n\nI'm speaking to mister Varindejit Singh?\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: I'm good. Thanks. I'm good.\n\nChannel 0: That's great to hear. And I was advised by our tech team that you are advising to request to have your service canceled by fifteenth of this month. Right?\n\nChannel 1: It's on fifteenth. I would say, like, tenth of this month. Okay.\n\nChannel 0: Oh,\n\nChannel 1: Let's\n\nChannel 0: okay.\n\nChannel 1: make it let's make it as yeah. I think tenth is fine because I'll be moving soon.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. But but\n\nChannel 0: May 15.\n\nChannel 1: what's my what is my pay cycle? Is it like a full billing cycle?\n\nChannel 0: Yeah. Actually, our billing cycle every first of each month, that's covering the current month. So\n\nChannel 1: Okay.\n\nChannel 0: as I could see on here, you already fulfilled the contract. However, for us to be able to proceed with your cancellation request and fully close your Airtel AU account, you have to pay your outstanding invoice that was already sent first of of this month, which is $79.95. Would you like to process this today using your card?\n\nChannel 1: Yes. Yeah.\n\nChannel 0: Alright. Sure.\n\nChannel 1: So once\n\nChannel 0: Is this\n\nChannel 1: I\n\nChannel 0: a\n\nChannel 1: pay that amount, so that\n\nChannel 0: mhmm.\n\nChannel 1: will be done till\n\nChannel 0: The final\n\nChannel 1: is that,\n\nChannel 0: one.\n\nChannel 1: like\n\nChannel 0: Yeah.\n\nChannel 1: no. No. The final\n\nChannel 0: This will\n\nChannel 1: one,\n\nChannel 0: be\n\nChannel 1: I mean, like, am I going to pay till end of this May or, like, till tenth of this May?\n\nChannel 0: Oh, no. The amount that you are paying today covered the full month of May because our billings invoice, it's every first of each month. The\n\nChannel 1: Yeah.\n\nChannel 0: same thing with the network. Reason why our customer is advising to provide a 30 notice. Like, for example, if you opted to cancel the tenth, you should be calling it April 10. In that way, it could be on that period.\n\nChannel 1: Okay.\n\nChannel 0: However,\n\nChannel 1: Okay. Yep.\n\nChannel 0: since you just is just like a call today, what we need to do is to settle this current one. This will be your final invoice.\n\nChannel 1: Okay. Okay. Yeah. That's fine.\n\nChannel 0: Alright?\n\nChannel 1: Yeah. Please do that one, and, yeah, happy with that. So\n\nChannel 0: Okay.\n\nChannel 1: let let let it so why disconnecting till tenth? So let it go till May 31 then, you know?\n\nChannel 0: Oh, yeah. Yeah. That would be fine. Let me just check because we are solely processing a cancellation during the weekday. In that way, we can send proper notification to our customer.\n\nSo if it's okay with you to have it cancel last Friday of this month, which is May\n\nChannel 1: Yeah.\n\nChannel 0: twenty ninth,\n\nChannel 1: Yeah.\n\nChannel 0: Is is that fine?\n\nChannel 1: Yeah. Yeah. That's fine.\n\nChannel 0: Okay. That's perfect. Let me indicate here and advise our tech team about this to have it\n\nChannel 1: Okay.\n\nChannel 0: modified the date earlier. And\n\nChannel 1: Yep.\n\nChannel 0: then you're going to use your Visa or your Mastercard for your payment today.\n\nChannel 1: Just give me a second. What I'm usually doing? Just give me So I think it is. Oh my god. It's a Visa.\n\nYep.\n\nChannel 0: A Visa. Okay. That's wonderful. Let me indicate here. And may I have your card number, please?\n\nChannel 1: Can you deduct it from the card that I have already provided with you? Because you got the information in there or not.\n\nChannel 0: You did? Okay. If you could stay on the line for me, let me go ahead and check. Is that okay?\n\nChannel 1: Yeah. Yeah. That's fine.\n\nChannel 0: Okay. Sure. Thank you so much.\n\nChannel 1: Okay.\n\nChannel 0: Please be on the line.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you so much for patiently waiting. So\n\nChannel 1: Probably.\n\nChannel 0: your payment has been successfully processed using the card you have on file. So your official payment receipt will will be short shortly to your email address. And then by the twenty ninth of this month, we will be sending you the email confirmation that your service has been canceled as per agreement. Okay?\n\nChannel 1: Okay. So that was the final payment, and I have to do nothing now, isn't it?\n\nChannel 0: Yeah. That is right since you've already given this notice today.\n\nChannel 1: Okay. Okay. That's fine.\n\nChannel 0: Mhmm.\n\nChannel 1: So is there anything\n\nChannel 0: Alright.\n\nChannel 1: else I do need to do?\n\nChannel 0: Then so far, just wait for the email confirmation on the twenty ninth. And you mentioned you will be moving out and you've already have your services to the new location. Is that right?\n\nChannel 1: Yeah. Yes. Yes. The that is\n\nChannel 0: Oh,\n\nChannel 1: included. Yeah.\n\nChannel 0: okay. Oh, if I may ask, when when are you leaving this address, the 4 Unit 40\n\nChannel 1: On\n\nChannel 0: 7?\n\nChannel 1: on seventeenth.\n\nChannel 0: Oh, on '17. Okay. I got it. And you prefer just to cancel it on the twenty ninth?\n\nChannel 1: Yes. Yeah. Because I believe there is another tenant will coming here.\n\nChannel 0: Mm-mm.\n\nChannel 1: I'll be moving on seventeenth, and they will start here on eighteenth. So my recommendation for them would be, like, to give you a call and continue with the service. It's all up to them, you know. And by the meantime, because I have already paid, they can enjoy the Internet till twenty ninth. And,\n\nChannel 0: Mhmm.\n\nChannel 1: yeah, after they move in, they can opt to go with you or, like, whatever their decision.\n\nChannel 0: Mhmm. Okay. Yeah. Yeah. That's a a good idea as well.\n\nSo if they would like to just take over this service, just advise\n\nChannel 1: Yes.\n\nChannel 0: them to give us a call, and, it's\n\nChannel 1: Yes.\n\nChannel 0: okay. Right? It's okay with you just to take over these, services\n\nChannel 1: Yes.\n\nChannel 0: to those people. Okay. That's\n\nChannel 1: Yes.\n\nChannel 0: wonderful.\n\nChannel 1: And another thing I I just wanna check when I subscribe this service. Did I pay anything extra on top of the monthly billing or not?\n\nChannel 0: Oh, let me check that for you here. One moment. Okay? I have to do the search with the old activation. No.\n\nWhat you just paid is your order for the service plan, and then you\n\nChannel 1: Okay.\n\nChannel 0: sign up for twelve month with no connection fee.\n\nChannel 1: Okay. Okay. Alright. And and what was the order fee that I put it through?\n\nChannel 0: I'm sorry. What's your question again?\n\nChannel 1: So when I when I put in my order, did I pay, like, a monthly bill or something extra?\n\nChannel 0: No. You you did not pay for the something extra. What you paid is the amount for your service plan, and then we credited that for your thirty day services.\n\nChannel 1: Okay. Okay. Okay. That's fine. All good.\n\nAlright. Yep.\n\nChannel 0: Alright.\n\nChannel 1: Thanks for that. And, yep, really appreciate your help. Cheers.\n\nChannel 0: You're most welcome. We appreciate the time you spent with Airtel. And if you need our services in the future, please feel free to give us a call. And I wish you do have a great day ahead, and be safe always.\n\nChannel 1: You too. Thank\n\nChannel 0: Thank you. Bye.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.022390279918909073}],"sentiment":"neutral","sentiment_score":0.022390279918909073,"channel":1,"num_words":1,"start":0.39999998,"end":0.9},{"sentences":[{"text":"Hi.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.1024717390537262},{"text":"Good afternoon.","start":2.6399999,"end":3.46,"sentiment":"neutral","sentiment_score":0.216898575425148},{"text":"This is Airtel accounts.","start":3.52,"end":5.04,"sentiment":"neutral","sentiment_score":0.06139754690229893},{"text":"I'm sorry.","start":5.04,"end":5.6,"sentiment":"neutral","sentiment_score":-0.16651131212711334},{"text":"I'm having a, sound issue earlier.","start":5.6,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.2282866264382998}],"sentiment":"neutral","sentiment_score":-0.06139222035805384,"channel":0,"num_words":15,"start":2.32,"end":7.8599997},{"sentences":[{"text":"I'm speaking to mister Varindejit Singh?","start":8.16,"end":10.74,"sentiment":"neutral","sentiment_score":-0.07717281828324}],"sentiment":"neutral","sentiment_score":-0.07717281828324,"channel":0,"num_words":6,"start":8.16,"end":10.74},{"sentences":[{"text":"Yes.","start":11.04,"end":11.36,"sentiment":"neutral","sentiment_score":0.028895795345306396},{"text":"That's correct.","start":11.36,"end":12.179999,"sentiment":"neutral","sentiment_score":0.07616202533245087}],"sentiment":"neutral","sentiment_score":0.060406615336736046,"channel":1,"num_words":3,"start":11.04,"end":12.179999},{"sentences":[{"text":"Hi.","start":12.719999,"end":12.96,"sentiment":"neutral","sentiment_score":0.20882439613342285},{"text":"How are you today?","start":12.96,"end":14.099999,"sentiment":"neutral","sentiment_score":0.25895074382424355}],"sentiment":"neutral","sentiment_score":0.24892547428607942,"channel":0,"num_words":5,"start":12.719999,"end":14.099999},{"sentences":[{"text":"I'm good.","start":14.795,"end":15.275,"sentiment":"positive","sentiment_score":0.5361779928207397},{"text":"Thanks.","start":15.275,"end":15.594999,"sentiment":"positive","sentiment_score":0.6446982622146606},{"text":"I'm good.","start":15.594999,"end":16.335,"sentiment":"positive","sentiment_score":0.5171350240707397}],"sentiment":"positive","sentiment_score":0.550264859199524,"channel":1,"num_words":5,"start":14.795,"end":16.335},{"sentences":[{"text":"That's great to hear.","start":16.215,"end":17.494999,"sentiment":"positive","sentiment_score":0.6982520371675491},{"text":"And I was advised by our tech team that you are advising to request to have your service canceled by fifteenth of this month.","start":17.494999,"end":27.015,"sentiment":"neutral","sentiment_score":-0.06494606131066878},{"text":"Right?","start":27.015,"end":27.515,"sentiment":"neutral","sentiment_score":-0.02645207941532135}],"sentiment":"neutral","sentiment_score":0.041650020613752566,"channel":0,"num_words":29,"start":16.215,"end":27.515},{"sentences":[{"text":"It's on fifteenth.","start":28.900002,"end":30.04,"sentiment":"neutral","sentiment_score":-0.05573912709951401},{"text":"I would say, like, tenth of this month.","start":30.1,"end":32.6,"sentiment":"neutral","sentiment_score":-0.04024623497389257},{"text":"Okay.","start":32.82,"end":33.3,"sentiment":"neutral","sentiment_score":0.03244820237159729}],"sentiment":"neutral","sentiment_score":-0.038061588226507105,"channel":1,"num_words":12,"start":28.900002,"end":33.3},{"sentences":[{"text":"Oh,","start":33.219997,"end":33.46,"sentiment":"neutral","sentiment_score":0.044517725706100464}],"sentiment":"neutral","sentiment_score":0.044517725706100464,"channel":0,"num_words":1,"start":33.219997,"end":33.46},{"sentences":[{"text":"Let's","start":33.3,"end":33.7,"sentiment":"neutral","sentiment_score":0.04055967926979065}],"sentiment":"neutral","sentiment_score":0.04055967926979065,"channel":1,"num_words":1,"start":33.3,"end":33.7},{"sentences":[{"text":"okay.","start":33.46,"end":33.96,"sentiment":"neutral","sentiment_score":0.08448169380426407}],"sentiment":"neutral","sentiment_score":0.08448169380426407,"channel":0,"num_words":1,"start":33.46,"end":33.96},{"sentences":[{"text":"make it let's make it as yeah.","start":33.7,"end":37.940002,"sentiment":"neutral","sentiment_score":0.07599473744630814},{"text":"I think tenth is fine because I'll be moving soon.","start":37.940002,"end":41.195004,"sentiment":"neutral","sentiment_score":0.15203345715999603}],"sentiment":"neutral","sentiment_score":0.12072339610141866,"channel":1,"num_words":17,"start":33.7,"end":41.195004},{"sentences":[{"text":"Okay.","start":40.899998,"end":41.399998,"sentiment":"neutral","sentiment_score":0.02135167457163334}],"sentiment":"neutral","sentiment_score":0.02135167457163334,"channel":0,"num_words":1,"start":40.899998,"end":41.399998},{"sentences":[{"text":"Yeah.","start":41.295002,"end":41.795002,"sentiment":"neutral","sentiment_score":0.0015594791620969772},{"text":"But but","start":41.895,"end":43.435,"sentiment":"neutral","sentiment_score":-0.022858839482069016}],"sentiment":"neutral","sentiment_score":-0.014719399934013685,"channel":1,"num_words":3,"start":41.295002,"end":43.435},{"sentences":[{"text":"May 15.","start":42.985,"end":43.805,"sentiment":"neutral","sentiment_score":-0.02734550181776285}],"sentiment":"neutral","sentiment_score":-0.02734550181776285,"channel":0,"num_words":2,"start":42.985,"end":43.805},{"sentences":[{"text":"what's my what is my pay cycle?","start":43.495003,"end":45.735,"sentiment":"neutral","sentiment_score":-0.05874112354857581},{"text":"Is it like a full billing cycle?","start":45.735,"end":47.435,"sentiment":"neutral","sentiment_score":-0.05164785470281329}],"sentiment":"neutral","sentiment_score":-0.055194489125694544,"channel":1,"num_words":14,"start":43.495003,"end":47.435},{"sentences":[{"text":"Yeah.","start":48.105,"end":48.345,"sentiment":"neutral","sentiment_score":-0.01054772548377514},{"text":"Actually, our billing cycle every first of each month, that's covering the current month.","start":48.345,"end":54.285,"sentiment":"neutral","sentiment_score":-0.01411771699453571},{"text":"So","start":54.61,"end":54.93,"sentiment":"neutral","sentiment_score":0.010151240974664688}],"sentiment":"neutral","sentiment_score":-0.01237778265203815,"channel":0,"num_words":16,"start":48.105,"end":54.93},{"sentences":[{"text":"Okay.","start":54.695,"end":55.195,"sentiment":"neutral","sentiment_score":0.005565071478486061}],"sentiment":"neutral","sentiment_score":0.005565071478486061,"channel":1,"num_words":1,"start":54.695,"end":55.195},{"sentences":[{"text":"as I could see on here, you already fulfilled the contract.","start":54.93,"end":59.03,"sentiment":"neutral","sentiment_score":-0.008433540944348682},{"text":"However, for us to be able to proceed with your cancellation request and fully close your Airtel AU account, you have to pay your outstanding invoice that was already sent first of of this month, which is $79.95.","start":59.09,"end":72.955,"sentiment":"neutral","sentiment_score":-0.12320244969113876},{"text":"Would you like to process this today using your card?","start":72.955,"end":75.695,"sentiment":"neutral","sentiment_score":0.021617287397384645}],"sentiment":"neutral","sentiment_score":-0.07725913838436038,"channel":0,"num_words":59,"start":54.93,"end":75.695},{"sentences":[{"text":"Yes.","start":76.295,"end":76.775,"sentiment":"neutral","sentiment_score":0.03402159363031387},{"text":"Yeah.","start":76.775,"end":77.275,"sentiment":"neutral","sentiment_score":0.0345594547688961}],"sentiment":"neutral","sentiment_score":0.03429052419960499,"channel":1,"num_words":2,"start":76.295,"end":77.275},{"sentences":[{"text":"Alright.","start":77.915,"end":78.395004,"sentiment":"neutral","sentiment_score":0.04796222969889641},{"text":"Sure.","start":78.395004,"end":78.875,"sentiment":"neutral","sentiment_score":0.07264157384634018}],"sentiment":"neutral","sentiment_score":0.060301901772618294,"channel":0,"num_words":2,"start":77.915,"end":78.875},{"sentences":[{"text":"So 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till tenth of this May?","start":89.08,"end":94.995,"sentiment":"neutral","sentiment_score":-0.11647212505340576}],"sentiment":"neutral","sentiment_score":-0.11647212505340576,"channel":1,"num_words":20,"start":89.08,"end":94.995},{"sentences":[{"text":"Oh, no.","start":95.954994,"end":96.59499,"sentiment":"neutral","sentiment_score":-0.14829949289560318},{"text":"The amount that you are paying today covered the full month of May because our billings invoice, it's every first of each 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you just is just like a call today, what we need to do is to settle this current one.","start":125.37,"end":133.945,"sentiment":"neutral","sentiment_score":-0.0981613963842392},{"text":"This will be your final invoice.","start":133.945,"end":135.965,"sentiment":"neutral","sentiment_score":-0.04274758572379748}],"sentiment":"neutral","sentiment_score":-0.08537359392413726,"channel":0,"num_words":26,"start":125.37,"end":135.965},{"sentences":[{"text":"Okay.","start":136.48,"end":136.88,"sentiment":"neutral","sentiment_score":0.042473845183849335},{"text":"Okay.","start":136.88,"end":137.2,"sentiment":"neutral","sentiment_score":0.06598168611526489},{"text":"Yeah.","start":137.2,"end":137.52,"sentiment":"neutral","sentiment_score":0.12625087797641754},{"text":"That's 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for patiently waiting.","start":319.16998,"end":321.27,"sentiment":"positive","sentiment_score":0.5970546518053327},{"text":"So","start":321.65,"end":321.96997,"sentiment":"positive","sentiment_score":0.4302098155021667}],"sentiment":"positive","sentiment_score":0.576199047267437,"channel":0,"num_words":8,"start":319.16998,"end":321.96997},{"sentences":[{"text":"Probably.","start":321.72,"end":322.22,"sentiment":"positive","sentiment_score":0.3977135121822357}],"sentiment":"positive","sentiment_score":0.3977135121822357,"channel":1,"num_words":1,"start":321.72,"end":322.22},{"sentences":[{"text":"your payment has been successfully processed using the card you have on file.","start":321.96997,"end":326.87,"sentiment":"positive","sentiment_score":0.5445324411759009},{"text":"So your official payment receipt will will be short shortly to your email address.","start":327.185,"end":332.005,"sentiment":"positive","sentiment_score":0.4500092204127993},{"text":"And then by the twenty ninth of this month, we will be sending you the email confirmation that your service has been canceled as per agreement.","start":332.30502,"end":341.045,"sentiment":"neutral","sentiment_score":0.2869517023746784},{"text":"Okay?","start":341.105,"end":341.605,"sentiment":"neutral","sentiment_score":0.08687169849872589}],"sentiment":"positive","sentiment_score":0.38753086632048644,"channel":0,"num_words":54,"start":321.96997,"end":341.605},{"sentences":[{"text":"Okay.","start":341.88,"end":342.28,"sentiment":"neutral","sentiment_score":-0.04963581264019013},{"text":"So that was the final payment, and I have to do nothing now, isn't it?","start":342.28,"end":346.54,"sentiment":"neutral","sentiment_score":-0.17483648409446081}],"sentiment":"neutral","sentiment_score":-0.1670114421285689,"channel":1,"num_words":16,"start":341.88,"end":346.54},{"sentences":[{"text":"Yeah.","start":346.49,"end":346.88998,"sentiment":"neutral","sentiment_score":0.04306724667549133},{"text":"That is right since you've already given this notice today.","start":346.88998,"end":350.50998,"sentiment":"neutral","sentiment_score":0.14116554483771324}],"sentiment":"neutral","sentiment_score":0.1322475177320567,"channel":0,"num_words":11,"start":346.49,"end":350.50998},{"sentences":[{"text":"Okay.","start":351.08002,"end":351.4,"sentiment":"neutral","sentiment_score":0.1343839466571808},{"text":"Okay.","start":351.4,"end":351.88,"sentiment":"neutral","sentiment_score":0.1475416123867035},{"text":"That's fine.","start":351.88,"end":352.6,"sentiment":"neutral","sentiment_score":0.18968220800161362}],"sentiment":"neutral","sentiment_score":0.16532249376177788,"channel":1,"num_words":4,"start":351.08002,"end":352.6},{"sentences":[{"text":"Mhmm.","start":352.33,"end":352.83,"sentiment":"neutral","sentiment_score":0.05702586472034454}],"sentiment":"neutral","sentiment_score":0.05702586472034454,"channel":0,"num_words":1,"start":352.33,"end":352.83},{"sentences":[{"text":"So is there 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the new location.","start":361.155,"end":368.67502,"sentiment":"neutral","sentiment_score":0.04560253986467918},{"text":"Is that right?","start":368.67502,"end":369.575,"sentiment":"neutral","sentiment_score":0.04888435204823812}],"sentiment":"neutral","sentiment_score":0.06100172708358835,"channel":0,"num_words":34,"start":356.595,"end":369.575},{"sentences":[{"text":"Yeah.","start":369.575,"end":369.895,"sentiment":"neutral","sentiment_score":0.032837025821208954},{"text":"Yes.","start":369.895,"end":370.295,"sentiment":"neutral","sentiment_score":0.04176553711295128},{"text":"Yes.","start":370.295,"end":370.65,"sentiment":"neutral","sentiment_score":0.036903753876686096},{"text":"The that is","start":370.81,"end":371.69,"sentiment":"neutral","sentiment_score":0.024937787403663}],"sentiment":"neutral","sentiment_score":0.031053279836972553,"channel":1,"num_words":6,"start":369.575,"end":371.69},{"sentences":[{"text":"Oh,","start":371.56998,"end":372.06998,"sentiment":"neutral","sentiment_score":0.01860912889242172}],"sentiment":"neutral","sentiment_score":0.01860912889242172,"channel":0,"num_words":1,"start":371.56998,"end":372.06998},{"sentences":[{"text":"included.","start":371.69,"end":372.19,"sentiment":"neutral","sentiment_score":0.014495311304926872},{"text":"Yeah.","start":372.41,"end":372.91,"sentiment":"neutral","sentiment_score":0.019254401326179504}],"sentiment":"neutral","sentiment_score":0.01687485631555319,"channel":1,"num_words":2,"start":371.69,"end":372.91},{"sentences":[{"text":"okay.","start":373.25,"end":373.75,"sentiment":"neutral","sentiment_score":0.018236547708511353},{"text":"Oh, if I may ask, when when are you leaving this address, the 4 Unit 40","start":374.69,"end":382.21,"sentiment":"neutral","sentiment_score":-0.0042685894295573235}],"sentiment":"neutral","sentiment_score":-0.0029447578332003426,"channel":0,"num_words":17,"start":373.25,"end":382.21},{"sentences":[{"text":"On","start":382.09,"end":382.59,"sentiment":"neutral","sentiment_score":0.004218045622110367}],"sentiment":"neutral","sentiment_score":0.004218045622110367,"channel":1,"num_words":1,"start":382.09,"end":382.59},{"sentences":[{"text":"7?","start":382.21,"end":382.71,"sentiment":"neutral","sentiment_score":-0.002472175285220146}],"sentiment":"neutral","sentiment_score":-0.002472175285220146,"channel":0,"num_words":1,"start":382.21,"end":382.71},{"sentences":[{"text":"on seventeenth.","start":383.05,"end":383.87,"sentiment":"neutral","sentiment_score":-0.009025195613503456}],"sentiment":"neutral","sentiment_score":-0.009025195613503456,"channel":1,"num_words":2,"start":383.05,"end":383.87},{"sentences":[{"text":"Oh, on '17.","start":385.105,"end":386.40503,"sentiment":"neutral","sentiment_score":-0.012118994568785032},{"text":"Okay.","start":386.86502,"end":387.36502,"sentiment":"neutral","sentiment_score":-0.014202496968209743},{"text":"I got it.","start":387.58502,"end":388.14502,"sentiment":"neutral","sentiment_score":-0.024841601649920147},{"text":"And you prefer just to cancel it on the twenty ninth?","start":388.14502,"end":391.285,"sentiment":"neutral","sentiment_score":-0.07750507647340948}],"sentiment":"neutral","sentiment_score":-0.054313340379546084,"channel":0,"num_words":18,"start":385.105,"end":391.285},{"sentences":[{"text":"Yes.","start":391.23502,"end":391.635,"sentiment":"neutral","sentiment_score":-0.01502012088894844},{"text":"Yeah.","start":391.635,"end":391.95502,"sentiment":"neutral","sentiment_score":-0.03131876885890961},{"text":"Because I believe there is another tenant will coming here.","start":391.95502,"end":395.815,"sentiment":"neutral","sentiment_score":-0.08493963181972504}],"sentiment":"neutral","sentiment_score":-0.07464460066209237,"channel":1,"num_words":12,"start":391.23502,"end":395.815},{"sentences":[{"text":"Mm-mm.","start":396.225,"end":396.725,"sentiment":"neutral","sentiment_score":-0.018620852380990986}],"sentiment":"neutral","sentiment_score":-0.018620852380990986,"channel":0,"num_words":1,"start":396.225,"end":396.725},{"sentences":[{"text":"I'll be moving on seventeenth, and they will start here on eighteenth.","start":396.755,"end":401.06,"sentiment":"neutral","sentiment_score":-0.008353444514796138},{"text":"So my recommendation for them would be, like, to give you a call and continue with the service.","start":401.28,"end":406.34,"sentiment":"neutral","sentiment_score":0.07452239241037104},{"text":"It's all up to them, you know.","start":406.63998,"end":408.08,"sentiment":"neutral","sentiment_score":0.1689596346446446},{"text":"And by the meantime, because I have already paid, they can enjoy the Internet till twenty ninth.","start":408.08,"end":413.295,"sentiment":"neutral","sentiment_score":0.24242616225691402},{"text":"And,","start":413.61502,"end":413.855,"sentiment":"neutral","sentiment_score":0.16146288812160492}],"sentiment":"neutral","sentiment_score":0.12193794214928692,"channel":1,"num_words":55,"start":396.755,"end":413.855},{"sentences":[{"text":"Mhmm.","start":413.775,"end":414.275,"sentiment":"neutral","sentiment_score":0.11335509270429613}],"sentiment":"neutral","sentiment_score":0.11335509270429613,"channel":0,"num_words":1,"start":413.775,"end":414.275},{"sentences":[{"text":"yeah, after they move in, they can opt to go with you or, like, whatever their decision.","start":413.855,"end":419.475,"sentiment":"neutral","sentiment_score":0.09975206413689781}],"sentiment":"neutral","sentiment_score":0.09975206413689781,"channel":1,"num_words":17,"start":413.855,"end":419.475},{"sentences":[{"text":"Mhmm.","start":419.13498,"end":419.615,"sentiment":"neutral","sentiment_score":0.06725199520587921},{"text":"Okay.","start":419.615,"end":420.115,"sentiment":"neutral","sentiment_score":0.12058763206005096},{"text":"Yeah.","start":420.175,"end":420.495,"sentiment":"neutral","sentiment_score":0.14845889806747437},{"text":"Yeah.","start":420.495,"end":420.735,"sentiment":"neutral","sentiment_score":0.25501054525375366},{"text":"That's a a good idea as well.","start":420.735,"end":422.815,"sentiment":"positive","sentiment_score":0.6000376088278634}],"sentiment":"positive","sentiment_score":0.43559748476201837,"channel":0,"num_words":11,"start":419.13498,"end":422.815},{"sentences":[{"text":"So if they would like to just take over this service, just advise","start":422.815,"end":429.21,"sentiment":"neutral","sentiment_score":0.11943716498521659}],"sentiment":"neutral","sentiment_score":0.11943716498521659,"channel":0,"num_words":13,"start":422.815,"end":429.21},{"sentences":[{"text":"Yes.","start":428.76,"end":429.26,"sentiment":"neutral","sentiment_score":0.07980407774448395}],"sentiment":"neutral","sentiment_score":0.07980407774448395,"channel":1,"num_words":1,"start":428.76,"end":429.26},{"sentences":[{"text":"them to give us a call, and, it's","start":429.21,"end":432.33,"sentiment":"neutral","sentiment_score":0.07346900552511215}],"sentiment":"neutral","sentiment_score":0.07346900552511215,"channel":0,"num_words":8,"start":429.21,"end":432.33},{"sentences":[{"text":"Yes.","start":432.12,"end":432.62,"sentiment":"neutral","sentiment_score":0.085873082280159}],"sentiment":"neutral","sentiment_score":0.085873082280159,"channel":1,"num_words":1,"start":432.12,"end":432.62},{"sentences":[{"text":"okay.","start":432.33,"end":432.81,"sentiment":"neutral","sentiment_score":0.11106712371110916},{"text":"Right?","start":432.81,"end":433.13,"sentiment":"neutral","sentiment_score":0.09628666937351228},{"text":"It's okay with you just to take over these, services","start":433.13,"end":436.91,"sentiment":"neutral","sentiment_score":0.10378062315285205}],"sentiment":"neutral","sentiment_score":0.1037633353844285,"channel":0,"num_words":12,"start":432.33,"end":436.91},{"sentences":[{"text":"Yes.","start":437.40002,"end":437.90002,"sentiment":"neutral","sentiment_score":0.08023849874734879}],"sentiment":"neutral","sentiment_score":0.08023849874734879,"channel":1,"num_words":1,"start":437.40002,"end":437.90002},{"sentences":[{"text":"to those people.","start":437.45,"end":438.43,"sentiment":"neutral","sentiment_score":0.0791664570569992},{"text":"Okay.","start":438.89,"end":439.39,"sentiment":"neutral","sentiment_score":0.17469501495361328},{"text":"That's","start":439.77,"end":440.01,"sentiment":"neutral","sentiment_score":0.3183501660823822}],"sentiment":"neutral","sentiment_score":0.14610891044139862,"channel":0,"num_words":5,"start":437.45,"end":440.01},{"sentences":[{"text":"Yes.","start":439.88,"end":440.12,"sentiment":"positive","sentiment_score":0.4501393735408783}],"sentiment":"positive","sentiment_score":0.4501393735408783,"channel":1,"num_words":1,"start":439.88,"end":440.12},{"sentences":[{"text":"wonderful.","start":440.01,"end":440.51,"sentiment":"positive","sentiment_score":0.6423324942588806}],"sentiment":"positive","sentiment_score":0.6423324942588806,"channel":0,"num_words":1,"start":440.01,"end":440.51},{"sentences":[{"text":"And another thing I I just wanna check when I subscribe this service.","start":440.12,"end":444.885,"sentiment":"neutral","sentiment_score":0.035378943054148786},{"text":"Did I pay anything extra on top of the monthly billing or not?","start":444.885,"end":449.385,"sentiment":"neutral","sentiment_score":-0.00810396929199879}],"sentiment":"neutral","sentiment_score":0.013637486881074997,"channel":1,"num_words":26,"start":440.12,"end":449.385},{"sentences":[{"text":"Oh, let me check that for you here.","start":449.875,"end":452.45502,"sentiment":"neutral","sentiment_score":0.006692129769362509},{"text":"One moment.","start":454.47,"end":455.19,"sentiment":"neutral","sentiment_score":0.00989049393683672},{"text":"Okay?","start":455.19,"end":455.50998,"sentiment":"neutral","sentiment_score":-0.0006647258996963501},{"text":"I have to do the search with the old activation.","start":455.50998,"end":463.21,"sentiment":"neutral","sentiment_score":-0.019815710186958314},{"text":"No.","start":475.675,"end":476.175,"sentiment":"neutral","sentiment_score":-0.06436986476182938}],"sentiment":"neutral","sentiment_score":-0.008630621204660698,"channel":0,"num_words":22,"start":449.875,"end":476.175},{"sentences":[{"text":"What you just paid is your order for the service plan, and then you","start":476.315,"end":482.16,"sentiment":"neutral","sentiment_score":-0.01221499452367425}],"sentiment":"neutral","sentiment_score":-0.01221499452367425,"channel":0,"num_words":14,"start":476.315,"end":482.16},{"sentences":[{"text":"Okay.","start":482.115,"end":482.43,"sentiment":"neutral","sentiment_score":0.021326526999473572}],"sentiment":"neutral","sentiment_score":0.021326526999473572,"channel":1,"num_words":1,"start":482.115,"end":482.43},{"sentences":[{"text":"sign up for twelve month with no connection fee.","start":482.16,"end":485.54,"sentiment":"neutral","sentiment_score":0.034378468783365354}],"sentiment":"neutral","sentiment_score":0.034378468783365354,"channel":0,"num_words":9,"start":482.16,"end":485.54},{"sentences":[{"text":"Okay.","start":486.59,"end":487.07,"sentiment":"neutral","sentiment_score":0.01614147424697876},{"text":"Okay.","start":487.07,"end":487.57,"sentiment":"neutral","sentiment_score":0.018603377044200897},{"text":"Alright.","start":487.78998,"end":488.19,"sentiment":"neutral","sentiment_score":0.020648954436182976},{"text":"And and what was the order fee that I put it through?","start":488.19,"end":491.33,"sentiment":"neutral","sentiment_score":0.0013575248109797637}],"sentiment":"neutral","sentiment_score":0.0047789402306079865,"channel":1,"num_words":15,"start":486.59,"end":491.33},{"sentences":[{"text":"I'm sorry.","start":493.065,"end":493.725,"sentiment":"neutral","sentiment_score":-0.067830391228199},{"text":"What's your question again?","start":493.785,"end":495.165,"sentiment":"neutral","sentiment_score":-0.045151837170124054}],"sentiment":"neutral","sentiment_score":-0.05271135518948237,"channel":0,"num_words":6,"start":493.065,"end":495.165},{"sentences":[{"text":"So when I when I put in my order, did I pay, like, a monthly bill or something extra?","start":495.395,"end":500.055,"sentiment":"neutral","sentiment_score":-0.038030776342279034}],"sentiment":"neutral","sentiment_score":-0.038030776342279034,"channel":1,"num_words":19,"start":495.395,"end":500.055},{"sentences":[{"text":"No.","start":500.74503,"end":501.065,"sentiment":"neutral","sentiment_score":-0.10227625072002412},{"text":"You you did not pay for the something extra.","start":501.065,"end":505.64502,"sentiment":"neutral","sentiment_score":-0.09184984862804413},{"text":"What you paid is the amount for your service plan, and then we credited that for your thirty day services.","start":505.70502,"end":514.57,"sentiment":"neutral","sentiment_score":0.014948997180908918}],"sentiment":"neutral","sentiment_score":-0.02099816482514143,"channel":0,"num_words":30,"start":500.74503,"end":514.57},{"sentences":[{"text":"Okay.","start":515.32996,"end":515.81,"sentiment":"neutral","sentiment_score":0.04905029386281967},{"text":"Okay.","start":515.81,"end":516.05,"sentiment":"neutral","sentiment_score":0.06370043009519577},{"text":"Okay.","start":516.05,"end":516.52997,"sentiment":"neutral","sentiment_score":0.11082390695810318},{"text":"That's fine.","start":516.52997,"end":517.01,"sentiment":"neutral","sentiment_score":0.2452704906463623},{"text":"All good.","start":517.01,"end":517.75,"sentiment":"positive","sentiment_score":0.4196980893611908}],"sentiment":"neutral","sentiment_score":0.22193025584731782,"channel":1,"num_words":7,"start":515.32996,"end":517.75},{"sentences":[{"text":"Alright.","start":517.89,"end":518.29,"sentiment":"neutral","sentiment_score":0.2293518632650375},{"text":"Yep.","start":518.29,"end":518.79,"sentiment":"neutral","sentiment_score":0.17369914054870603}],"sentiment":"neutral","sentiment_score":0.20152550190687177,"channel":1,"num_words":2,"start":517.89,"end":518.79},{"sentences":[{"text":"Alright.","start":518.39,"end":518.89,"sentiment":"neutral","sentiment_score":0.30860066413879395}],"sentiment":"neutral","sentiment_score":0.30860066413879395,"channel":0,"num_words":1,"start":518.39,"end":518.89},{"sentences":[{"text":"Thanks for that.","start":518.85,"end":519.82495,"sentiment":"positive","sentiment_score":0.6054764787356058},{"text":"And, yep, really appreciate your help.","start":519.82495,"end":522.38495,"sentiment":"positive","sentiment_score":0.5298961649338404},{"text":"Cheers.","start":522.38495,"end":522.88495,"sentiment":"positive","sentiment_score":0.49929317831993103}],"sentiment":"positive","sentiment_score":0.5495099604129792,"channel":1,"num_words":10,"start":518.85,"end":522.88495},{"sentences":[{"text":"You're most welcome.","start":522.755,"end":523.875,"sentiment":"positive","sentiment_score":0.5254989862442017},{"text":"We appreciate the time you spent with Airtel.","start":523.875,"end":526.295,"sentiment":"positive","sentiment_score":0.48339227214455605},{"text":"And if you need our services in the future, please feel free to give us a call.","start":526.35504,"end":530.995,"sentiment":"positive","sentiment_score":0.3940505087375641},{"text":"And I wish you do have a great day ahead, and be safe always.","start":530.995,"end":534.135,"sentiment":"positive","sentiment_score":0.7845121153763362}],"sentiment":"positive","sentiment_score":0.5506110333261036,"channel":0,"num_words":42,"start":522.755,"end":534.135},{"sentences":[{"text":"You too.","start":535.3169,"end":535.7169,"sentiment":"positive","sentiment_score":0.6141705513000488},{"text":"Thank","start":535.7169,"end":536.2169,"sentiment":"positive","sentiment_score":0.8277596235275269}],"sentiment":"positive","sentiment_score":0.6853669087092081,"channel":1,"num_words":3,"start":535.3169,"end":536.2169},{"sentences":[{"text":"Thank you.","start":536.38696,"end":537.18695,"sentiment":"positive","sentiment_score":0.783839613199234},{"text":"Bye.","start":537.18695,"end":537.68695,"sentiment":"positive","sentiment_score":0.4646519124507904}],"sentiment":"positive","sentiment_score":0.6774437129497528,"channel":0,"num_words":3,"start":536.38696,"end":537.68695},{"sentences":[{"text":"you.","start":537.7719,"end":538.0219,"sentiment":"positive","sentiment_score":0.4201277494430542},{"text":"Bye.","start":538.0219,"end":538.2719,"sentiment":"neutral","sentiment_score":-0.11770814657211304}],"sentiment":"neutral","sentiment_score":0.15120980143547058,"channel":1,"num_words":2,"start":537.7719,"end":538.2719}]},"summary":{"result":"success","short":"The customer's Airtel account was cancelled and the agent advised them to request a cancellation by May 10th. The agent explains that the customer needs to pay their outstanding invoice and that they can cancel the service by paying the final invoice. The agent also advises the customer to call if they want to continue with the service and reminds them to cancel their service if they decide to move in the future."},"intents":{"segments":[{"text":"And I was advised by our tech team that you are advising to request to have your service canceled by fifteenth of this month. Right?","start_word":39,"end_word":63,"intents":[{"intent":"Request service cancellation","confidence_score":0.16031495}]},{"text":"Reason why our customer is advising to provide a 30 notice. Like, for example, if you opted to cancel the tenth, you should be calling it April 10. In that way, it could be on that period. Okay. However, Okay.","start_word":279,"end_word":318,"intents":[{"intent":"Provide notice","confidence_score":0.19918999}]},{"text":"since you just is just like a call today, what we need to do is to settle this current one. This will be your final invoice. Okay.","start_word":320,"end_word":346,"intents":[{"intent":"Resolve invoice","confidence_score":0.0033504255}]},{"text":"your payment has been successfully processed using the card you have on file. So your official payment receipt will will be short shortly to your email address. And then by the twenty ninth of this month, we will be sending you the email confirmation that your service has been canceled as per agreement. Okay? Okay.","start_word":594,"end_word":648,"intents":[{"intent":"Confirm payment status","confidence_score":0.11127094}]},{"text":"And another thing I I just wanna check when I subscribe this service. Did I pay anything extra on top of the monthly billing or not?","start_word":913,"end_word":938,"intents":[{"intent":"Check subscription and payment","confidence_score":0.0013016613}]},{"text":"Thanks for that. And, yep, really appreciate your help. Cheers.","start_word":1065,"end_word":1074,"intents":[{"intent":"Provide assistance","confidence_score":0.12904593}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Airtel accounts. I'm sorry. I'm having a, sound issue earlier. I'm speaking to mister Varindejit Singh? Yes. That's correct. Hi. How are you today?","start_word":0,"end_word":29,"sentiment":"neutral","sentiment_score":-0.016086366027593613},{"text":"I'm good. Thanks. I'm good. That's great to hear.","start_word":30,"end_word":38,"sentiment":"positive","sentiment_score":0.5920032858848572},{"text":"And I was advised by our tech team that you are advising to request to have your service canceled by fifteenth of this month. Right? It's on fifteenth. I would say, like, tenth of this month. Okay. Oh, Let's okay. make it let's make it as yeah. I think tenth is fine because I'll be moving soon. Okay. Yeah. But but May 15. what's my what is my pay cycle? Is it like a full billing cycle? Yeah. Actually, our billing cycle every first of each month, that's covering the current month. So Okay. as I could see on here, you already fulfilled the contract. However, for us to be able to proceed with your cancellation request and fully close your Airtel AU account, you have to pay your outstanding invoice that was already sent first of of this month, which is $79.95. Would you like to process this today using your card? Yes. Yeah. Alright. Sure. So once Is this I a pay that amount, so that mhmm. will be done till The final is that, one. like Yeah. no. No. The final This will one, be I mean, like, am I going to pay till end of this May or, like, till tenth of this May? Oh, no. The amount that you are paying today covered the full month of May because our billings invoice, it's every first of each month. The Yeah. same thing with the network. Reason why our customer is advising to provide a 30 notice. Like, for example, if you opted to cancel the tenth, you should be calling it April 10. In that way, it could be on that period. Okay. However, Okay. Yep. since you just is just like a call today, what we need to do is to settle this current one. This will be your final invoice. Okay. Okay. Yeah. That's fine. Alright? Yeah.","start_word":39,"end_word":352,"sentiment":"neutral","sentiment_score":-0.03174037778168727},{"text":"Please do that one, and, yeah, happy with that.","start_word":353,"end_word":361,"sentiment":"positive","sentiment_score":0.5305248498916626},{"text":"Okay. So let let let it so why disconnecting till tenth? So let it go till May 31 then, you know? Oh, yeah. Yeah. That would be fine. Let me just check because we are solely processing a cancellation during the weekday. In that way, we can send proper notification to our customer. So if it's okay with you to have it cancel last Friday of this month, which is May Yeah. twenty ninth, Yeah. Is is that fine? Yeah. Yeah. That's fine. Okay.","start_word":362,"end_word":445,"sentiment":"neutral","sentiment_score":0.012012806721031666},{"text":"That's perfect.","start_word":446,"end_word":447,"sentiment":"positive","sentiment_score":0.5373250246047974},{"text":"Let me indicate here and advise our tech team about this to have it Okay. modified the date earlier. And Yep. then you're going to use your Visa or your Mastercard for your payment today. Just give me a second. What I'm usually doing? Just give me So I think it is. Oh my god. It's a Visa. Yep. A Visa. Okay.","start_word":448,"end_word":509,"sentiment":"neutral","sentiment_score":0.04908602684736252},{"text":"That's wonderful.","start_word":510,"end_word":511,"sentiment":"positive","sentiment_score":0.6480177640914917},{"text":"Let me indicate here. And may I have your card number, please? Can you deduct it from the card that I have already provided with you? Because you got the information in there or not. You did? Okay. If you could stay on the line for me, let me go ahead and check. Is that okay? Yeah. Yeah. That's fine. Okay.","start_word":512,"end_word":572,"sentiment":"neutral","sentiment_score":0.016598147202710637},{"text":"Sure. Thank you so much.","start_word":573,"end_word":577,"sentiment":"positive","sentiment_score":0.563010036945343},{"text":"Okay. Please be on the line. Yeah.","start_word":578,"end_word":584,"sentiment":"neutral","sentiment_score":0.22225406765937805},{"text":"Thank you so much for patiently waiting. So Probably. your payment has been successfully processed using the card you have on file. So your official payment receipt will will be short shortly to your email address.","start_word":585,"end_word":620,"sentiment":"positive","sentiment_score":0.5068413615226746},{"text":"And then by the twenty ninth of this month, we will be sending you the email confirmation that your service has been canceled as per agreement. Okay? Okay. So that was the final payment, and I have to do nothing now, isn't it? Yeah. That is right since you've already given this notice today. Okay. Okay. That's fine. Mhmm. So is there anything Alright. else I do need to do? Then so far, just wait for the email confirmation on the twenty ninth. And you mentioned you will be moving out and you've already have your services to the new location. Is that right? Yeah. Yes. Yes. The that is Oh, included. Yeah. okay. Oh, if I may ask, when when are you leaving this address, the 4 Unit 40 On 7? on seventeenth. Oh, on '17. Okay. I got it. And you prefer just to cancel it on the twenty ninth? Yes. Yeah. Because I believe there is another tenant will coming here. Mm-mm. I'll be moving on seventeenth, and they will start here on eighteenth. So my recommendation for them would be, like, to give you a call and continue with the service. It's all up to them, you know. And by the meantime, because I have already paid, they can enjoy the Internet till twenty ninth. And, Mhmm. yeah, after they move in, they can opt to go with you or, like, whatever their decision. Mhmm. Okay. Yeah. Yeah.","start_word":621,"end_word":862,"sentiment":"neutral","sentiment_score":0.0648171812726939},{"text":"That's a a good idea as well.","start_word":863,"end_word":869,"sentiment":"positive","sentiment_score":0.5916273593902588},{"text":"So if they would like to just take over this service, just advise Yes. them to give us a call, and, it's Yes. okay. Right? It's okay with you just to take over these, services Yes. to those people. Okay.","start_word":870,"end_word":909,"sentiment":"neutral","sentiment_score":0.10101880133152008},{"text":"That's Yes. wonderful.","start_word":910,"end_word":912,"sentiment":"positive","sentiment_score":0.4485706090927124},{"text":"And another thing I I just wanna check when I subscribe this service. Did I pay anything extra on top of the monthly billing or not? Oh, let me check that for you here. One moment. Okay? I have to do the search with the old activation. No. What you just paid is your order for the service plan, and then you Okay. sign up for twelve month with no connection fee. Okay. Okay. Alright. And and what was the order fee that I put it through? I'm sorry. What's your question again? So when I when I put in my order, did I pay, like, a monthly bill or something extra? No. You you did not pay for the something extra. What you paid is the amount for your service plan, and then we credited that for your thirty day services. Okay. Okay. Okay. That's fine.","start_word":913,"end_word":1059,"sentiment":"neutral","sentiment_score":-0.0012535632122308016},{"text":"All good.","start_word":1060,"end_word":1061,"sentiment":"positive","sentiment_score":0.40534982085227966},{"text":"Alright. Yep. Alright.","start_word":1062,"end_word":1064,"sentiment":"neutral","sentiment_score":0.23721721768379211},{"text":"Thanks for that. And, yep, really appreciate your help. Cheers. You're most welcome. We appreciate the time you spent with Airtel. And if you need our services in the future, please feel free to give us a call. And I wish you do have a great day ahead, and be safe always. You too. Thank Thank you. Bye. you.","start_word":1065,"end_word":1123,"sentiment":"positive","sentiment_score":0.5579534859980567},{"text":"Bye.","start_word":1124,"end_word":1124,"sentiment":"neutral","sentiment_score":0.22537624835968015}],"average":{"sentiment":"neutral","sentiment_score":0.08457301698213009}}}}