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May I have your full name and your birth date, please? Mhmm. Thank you. '19 '99. Okay. Thank you so much. And would you mind sharing to me the what is your original plan or the current plan that you're supposed to have on your account? Mhmm. Mhmm. Okay. So your plan's supposed to under five five hundred MBBS. Okay. Mhmm. Surely. Give me a minute. Let me just go ahead and go over to your account to check if we can sort this out for you right away. Okay? Just bear with me. Thank you so much. Thank you so much for patiently waiting on the line, mister Keras. Okay. So I don't have the much information about the history of the the services, but nothing to worry. I've already reached out to our team to review the history of your services, and then we will go ahead and sort your invoice. Within today, we'll send you the rectified invoice, and then I'll call you back if necessary. Alright? We'll go ahead and try you this. I mhmm. Yes. 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Good afternoon. This is Sabertel accounts. How may I help you today? Oh, sure.\n\nI would love to check this account further, and thank you so much for reaching out. May I have your full name and your birth date, please? Mhmm. Thank you. '19 '99.\n\nOkay. Thank you so much. And would you mind sharing to me the what is your original plan or the current plan that you're supposed to have on your account? Mhmm. Mhmm.\n\nOkay. So your plan's supposed to under five five hundred MBBS. Okay. Mhmm. Surely.\n\nGive me a minute. Let me just go ahead and go over to your account to check if we can sort this out for you right away. Okay? Just bear with me. Thank you so much.\n\nThank you so much for patiently waiting on the line, mister Keras. Okay. So I don't have the much information about the history of the the services, but nothing to worry. I've already reached out to our team to review the history of your services, and then we will go ahead and sort your invoice. Within today, we'll send you the rectified invoice, and then I'll call you back if necessary.\n\nAlright? We'll go ahead and try you this. I mhmm. Yes. I will go ahead and check to the technical team that you spoke about the services that you signed up.\n\nK? No worries with this. Yeah. You're welcome. Talk to you later.\n\nMhmm. Have a good one. 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I just received my bill for my Internet. I've just been charged for the wrong plan. Could you just see if you could just rectify it? Yeah. It's a Cosmis Damien Dioris. And then date of birth is 10/08/1999. Yes. I'm sorry. Nice. Yeah. So I called a few months ago. They put me on the gigabit, the 1,000, but I changed it to 500. So and I got charged the 1,000 down, 1,000 up, or whatever it want. Yeah. Yeah. So I think it was about 70 a month or something. I got charged about 110. Okay. Thanks. Nice. Yep. Yeah. Yeah. Okay. Thank can you just make can you just make sure in the future that it's just the 500 that I'm on as well? Because I've changed it, like, the day that I that I connected to the service. Thank you. Yeah. That'd be good. Thank you. Okay. Okay. Thanks a lot. Okay. Thank you. You too. 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I just received my bill for my Internet. I've just been charged for the wrong plan. Could you just see if you could just rectify it? Yeah.\n\nIt's a Cosmis Damien Dioris. And then date of birth is 10/08/1999. Yes. I'm sorry. Nice.\n\nYeah. So I called a few months ago. They put me on the gigabit, the 1,000, but I changed it to 500. So and I got charged the 1,000 down, 1,000 up, or whatever it want. Yeah.\n\nYeah. So I think it was about 70 a month or something. I got charged about 110. Okay. Thanks.\n\nNice. Yep. Yeah. Yeah. Okay.\n\nThank can you just make can you just make sure in the future that it's just the 500 that I'm on as well? Because I've changed it, like, the day that I that I connected to the service. Thank you. Yeah. That'd be good.\n\nThank you. Okay. Okay. Thanks a lot. Okay.\n\nThank you. You too. 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or whatever it want.","start":52.025,"end":56.22,"sentiment":"neutral","sentiment_score":-0.10841124318540096},{"text":"Yeah.","start":65.9,"end":66.14,"sentiment":"neutral","sentiment_score":-0.02952643111348152}],"sentiment":"neutral","sentiment_score":-0.07699123367264464,"num_words":37,"start":43.065,"end":66.14},{"sentences":[{"text":"Yeah.","start":66.14,"end":66.64,"sentiment":"neutral","sentiment_score":-0.03672591969370842},{"text":"So I think it was about 70 a month or something.","start":67.020004,"end":70.06,"sentiment":"neutral","sentiment_score":-0.12162343717434189},{"text":"I got charged about 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can you just make can you just make sure in the future that it's just the 500 that I'm on as well?","start":273.145,"end":278.745,"sentiment":"neutral","sentiment_score":0.1626416454496591},{"text":"Because I've changed it, like, the day that I that I connected to the service.","start":278.745,"end":283.085,"sentiment":"neutral","sentiment_score":0.017608313634991647},{"text":"Thank you.","start":292.01886,"end":292.83887,"sentiment":"neutral","sentiment_score":0.19238823652267456},{"text":"Yeah.","start":293.05887,"end":293.37888,"sentiment":"neutral","sentiment_score":0.05438901484012604},{"text":"That'd be good.","start":293.37888,"end":294.01886,"sentiment":"neutral","sentiment_score":0.06802450306713581}],"sentiment":"neutral","sentiment_score":0.10563912606713446,"num_words":44,"start":273.145,"end":294.01886},{"sentences":[{"text":"Thank you.","start":294.01886,"end":294.75888,"sentiment":"neutral","sentiment_score":0.33114513754844666},{"text":"Okay.","start":295.05887,"end":295.55887,"sentiment":"neutral","sentiment_score":0.1458347588777542},{"text":"Okay.","start":296.41888,"end":296.73886,"sentiment":"neutral","sentiment_score":0.18957337737083435},{"text":"Thanks a lot.","start":296.73886,"end":297.45886,"sentiment":"positive","sentiment_score":0.5109063188234965},{"text":"Okay.","start":297.45886,"end":297.77887,"sentiment":"neutral","sentiment_score":0.18266235291957855}],"sentiment":"positive","sentiment_score":0.33913496509194374,"num_words":8,"start":294.01886,"end":297.77887},{"sentences":[{"text":"Thank you.","start":297.77887,"end":298.51886,"sentiment":"positive","sentiment_score":0.4169032871723175},{"text":"You too.","start":299.05887,"end":299.69888,"sentiment":"neutral","sentiment_score":0.29682910442352295},{"text":"Bye.","start":299.69888,"end":300.19888,"sentiment":"neutral","sentiment_score":0.22160860896110535}],"sentiment":"neutral","sentiment_score":0.32981467843055723,"num_words":5,"start":297.77887,"end":300.19888}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Sabertel accounts. How may I help you today?\n\nChannel 1: Hi. I just received my bill for my Internet. I've just been charged for the wrong plan. Could you just see if you could just rectify it?\n\nChannel 0: Oh, sure. I would love to check this account further, and thank you so much for reaching out. May I have your full name and your birth date, please?\n\nChannel 1: Yeah. It's a Cosmis Damien Dioris.\n\nChannel 0: Mhmm. Thank you.\n\nChannel 1: And then date of birth is 10/08/1999. Yes.\n\nChannel 0: '19\n\nChannel 1: I'm sorry.\n\nChannel 0: '99. Okay. Thank you so much. And\n\nChannel 1: Nice.\n\nChannel 0: would you mind sharing to me the what is your original plan or the current plan that you're\n\nChannel 1: Yeah.\n\nChannel 0: supposed\n\nChannel 1: So\n\nChannel 0: to have on your\n\nChannel 1: I called\n\nChannel 0: account?\n\nChannel 1: a few\n\nChannel 0: Mhmm.\n\nChannel 1: months ago. They put me on the gigabit, the 1,000, but I changed it to 500.\n\nChannel 0: Mhmm.\n\nChannel 1: So and I got charged the 1,000 down, 1,000 up, or whatever it want.\n\nChannel 0: Okay. So your plan's supposed to under five five hundred MBBS.\n\nChannel 1: Yeah. Yeah. So\n\nChannel 0: Okay.\n\nChannel 1: I think it was about 70 a month or something. I got charged about 110.\n\nChannel 0: Mhmm. Surely. Give me a minute. Let me just go ahead and go over to your account to check if we can sort this out for you right away. Okay?\n\nChannel 1: Okay. Thanks.\n\nChannel 0: Just bear with me. Thank you so much.\n\nChannel 1: Nice.\n\nChannel 0: Thank you so much for patiently waiting on the line, mister Keras.\n\nChannel 1: Yep.\n\nChannel 0: Okay. So I don't have the much information about the history of the the services, but nothing to worry. I've already reached out to our team to review the history of your services, and then we will go ahead and sort your invoice. Within today, we'll send you the rectified invoice,\n\nChannel 1: Yeah.\n\nChannel 0: and then I'll call you back if necessary. Alright?\n\nChannel 1: Yeah. Okay.\n\nChannel 0: We'll\n\nChannel 1: Thank\n\nChannel 0: go\n\nChannel 1: can\n\nChannel 0: ahead\n\nChannel 1: you just\n\nChannel 0: and\n\nChannel 1: make\n\nChannel 0: try you this.\n\nChannel 1: can you just make sure in the future that it's just the 500 that I'm on as well? Because I've changed it,\n\nChannel 0: I\n\nChannel 1: like, the day that I that I\n\nChannel 0: mhmm.\n\nChannel 1: connected to the service.\n\nChannel 0: Yes. I will go ahead and check to the technical team that you spoke about the services that\n\nChannel 1: Thank\n\nChannel 0: you signed\n\nChannel 1: you.\n\nChannel 0: up. K?\n\nChannel 1: Yeah.\n\nChannel 0: No\n\nChannel 1: That'd\n\nChannel 0: worries\n\nChannel 1: be good.\n\nChannel 0: with this.\n\nChannel 1: Thank you. Okay.\n\nChannel 0: Yeah. You're welcome. Talk\n\nChannel 1: Okay.\n\nChannel 0: to you later.\n\nChannel 1: Thanks a lot. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank\n\nChannel 0: Have\n\nChannel 1: you.\n\nChannel 0: a good one.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.24,"sentiment":"neutral","sentiment_score":0.27689698338508606},{"text":"Good afternoon.","start":2.24,"end":2.8799999,"sentiment":"positive","sentiment_score":0.4429638832807541},{"text":"This is Sabertel accounts.","start":2.8799999,"end":4.16,"sentiment":"positive","sentiment_score":0.4162512645125389},{"text":"How may I help you today?","start":4.16,"end":5.46,"sentiment":"positive","sentiment_score":0.4485076516866684}],"sentiment":"positive","sentiment_score":0.42452890139359695,"channel":0,"num_words":13,"start":1.92,"end":5.46},{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.2599998,"sentiment":"neutral","sentiment_score":-0.08745639026165009},{"text":"I just received my bill for my Internet.","start":6.48,"end":9.38,"sentiment":"neutral","sentiment_score":-0.33177149295806885},{"text":"I've just been charged for the wrong plan.","start":10.08,"end":11.679999,"sentiment":"negative","sentiment_score":-0.5360346585512161},{"text":"Could you just see if you could just rectify it?","start":11.679999,"end":14.74,"sentiment":"negative","sentiment_score":-0.3747421562671661}],"sentiment":"negative","sentiment_score":-0.3991602653706515,"channel":1,"num_words":27,"start":5.7599998,"end":14.74},{"sentences":[{"text":"Oh, sure.","start":15.425,"end":15.745,"sentiment":"neutral","sentiment_score":0.14355919510126114},{"text":"I would love to check this account further, and thank you so much for reaching out.","start":15.745,"end":19.745,"sentiment":"positive","sentiment_score":0.62202481739223},{"text":"May I have your full name and your birth date, 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your","start":43.66,"end":44.38,"sentiment":"neutral","sentiment_score":-0.007178373634815216}],"sentiment":"neutral","sentiment_score":-0.007178373634815216,"channel":0,"num_words":4,"start":43.66,"end":44.38},{"sentences":[{"text":"I called","start":44.185,"end":44.585,"sentiment":"neutral","sentiment_score":-0.018701061606407166}],"sentiment":"neutral","sentiment_score":-0.018701061606407166,"channel":1,"num_words":2,"start":44.185,"end":44.585},{"sentences":[{"text":"account?","start":44.38,"end":44.775,"sentiment":"neutral","sentiment_score":-0.007402133196592331}],"sentiment":"neutral","sentiment_score":-0.007402133196592331,"channel":0,"num_words":1,"start":44.38,"end":44.775},{"sentences":[{"text":"a few","start":44.585,"end":44.985,"sentiment":"neutral","sentiment_score":-0.040868965908885}],"sentiment":"neutral","sentiment_score":-0.040868965908885,"channel":1,"num_words":2,"start":44.585,"end":44.985},{"sentences":[{"text":"Mhmm.","start":44.775,"end":45.275,"sentiment":"neutral","sentiment_score":-0.04253894090652466}],"sentiment":"neutral","sentiment_score":-0.04253894090652466,"channel":0,"num_words":1,"start":44.775,"end":45.275},{"sentences":[{"text":"months ago.","start":44.985,"end":45.885002,"sentiment":"neutral","sentiment_score":-0.04846062511205673},{"text":"They put me on the gigabit, the 1,000, but I changed it to 500.","start":46.025,"end":50.205,"sentiment":"neutral","sentiment_score":-0.07820470604513373}],"sentiment":"neutral","sentiment_score":-0.0744866959284991,"channel":1,"num_words":16,"start":44.985,"end":50.205},{"sentences":[{"text":"Mhmm.","start":50.8275,"end":51.3275,"sentiment":"neutral","sentiment_score":-0.0608668252825737}],"sentiment":"neutral","sentiment_score":-0.0608668252825737,"channel":0,"num_words":1,"start":50.8275,"end":51.3275},{"sentences":[{"text":"So and I got charged the 1,000 down, 1,000 up, or whatever it want.","start":52.025,"end":56.22,"sentiment":"neutral","sentiment_score":-0.10841124318540096}],"sentiment":"neutral","sentiment_score":-0.10841124318540096,"channel":1,"num_words":14,"start":52.025,"end":56.22},{"sentences":[{"text":"Okay.","start":57.36,"end":57.86,"sentiment":"neutral","sentiment_score":-0.030543142929673195},{"text":"So your plan's supposed to under five five hundred 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The agent asked for their personal information and checked their account history, resolving the billing issue and resolving the technical team's invoice. The agent instructed the customer to ensure they only use the 500-megawatt plan and to contact them again if needed."},"intents":{"segments":[{"text":"I just received my bill for my Internet. I've just been charged for the wrong plan. Could you just see if you could just rectify it? Oh, sure.","start_word":14,"end_word":41,"intents":[{"intent":"Resolve billing issue","confidence_score":0.2607899}]},{"text":"So I don't have the much information about the history of the the services, but nothing to worry. I've already reached out to our team to review the history of your services, and then we will go ahead and sort your invoice. 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And Nice.","start_word":91,"end_word":96,"sentiment":"positive","sentiment_score":0.4450116753578186},{"text":"would you mind sharing to me the what is your original plan or the current plan that you're Yeah. supposed So to have on your I called account? a few Mhmm. months ago. They put me on the gigabit, the 1,000, but I changed it to 500. Mhmm. So and I got charged the 1,000 down, 1,000 up, or whatever it want. Okay. So your plan's supposed to under five five hundred MBBS. Yeah. Yeah. So Okay. I think it was about 70 a month or something. I got charged about 110. Mhmm. Surely. Give me a minute. Let me just go ahead and go over to your account to check if we can sort this out for you right away. Okay? Okay.","start_word":97,"end_word":219,"sentiment":"neutral","sentiment_score":-0.014303833125083426},{"text":"Thanks. Just bear with me. Thank you so much. Nice. 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