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X t 10. It's the MaxForMTRKit. Yep. TTForTiger. And 10IsNumeric10WS. Yep. It's a Max of MTR kit. No. Not. I just want to inquire and get the best price. Actually, we got one customer. We are partner with DSTech, and we got one customer who is after, you know, like, MTR kit. Account name is Techom. T e c h, Technology Tech, o m. Yep. Yep. Sorry? I didn't catch you, mate. Yep. You're based in Victoria, Melbourne. Right. Mhmm. Mhmm. Okay. So account manager is, I think, Jordan Kendall. Okay. Oh, actually, I tried calling him, but he didn't answer. So I was just checking, like, here it's saying there's a stock available in Queensland. So I just dialed for Queensland. Mhmm. And, also, I want, if you can help me out in one more thing, Do you know, like, about the v 50 video bar max, sir? V 50 and v 70. If you can help me out with the stock availability. Right. Yep. Twenty seventh of this month. We need it in Victoria. So Victoria, like, how soon? Twenty seventh. Alright. Alright. And this is just a video bar. Right? This is not a kit like the previous one. Okay. So is there any kit available along with this, if you can suggest? The customer is after a whole kit like the previous one I showed you. Mhmm. Okay. Actually, customer did like this product. We suggested in v fifty and v 70, but it's just a single video bar. He needs a whole kit. Just the iPhone controller. Yeah. Whole bunch of kid. The one I referred you before. MTR kid. Yep. Like, he needs a screen video bar and, like, a small iPad thing. Yeah. Right. I can understand. And KFor V70 or V15? Yep. Alright. Sales @techconsistence.com.au.saleswiths at techconsistence, company name, dot com dot com dot a. Mhmm. Right. Ross. Ross. Alright. Thanks. Thanks for your time, mate. Cheers. Bye. 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Good afternoon there. This is Ross with Techcom. How's it going, That's great. I'm doing well, buddy.\n\nActually, mate, I just wanted to inquire about the product with SQMH XT 10 w s. X t 10. It's the MaxForMTRKit. Yep. TTForTiger.\n\nAnd 10IsNumeric10WS. Yep. It's a Max of MTR kit. No. Not.\n\nI just want to inquire and get the best price. Actually, we got one customer. We are partner with DSTech, and we got one customer who is after, you know, like, MTR kit. Account name is Techom. T e c h, Technology Tech, o m.\n\nYep. Yep. Sorry? I didn't catch you, mate. Yep.\n\nYou're based in Victoria, Melbourne. Right. Mhmm. Mhmm. Okay.\n\nSo account manager is, I think, Jordan Kendall. Okay. Oh, actually, I tried calling him, but he didn't answer. So I was just checking, like, here it's saying there's a stock available in Queensland. So I just dialed for Queensland.\n\nMhmm. And, also, I want, if you can help me out in one more thing, Do you know, like, about the v 50 video bar max, sir? V 50 and v 70. If you can help me out with the stock availability. Right.\n\nYep. Twenty seventh of this month. We need it in Victoria. So Victoria, like, how soon? Twenty seventh.\n\nAlright. Alright. And this is just a video bar. Right? This is not a kit like the previous one.\n\nOkay. So is there any kit available along with this, if you can suggest? The customer is after a whole kit like the previous one I showed you. Mhmm. Okay.\n\nActually, customer did like this product. We suggested in v fifty and v 70, but it's just a single video bar. He needs a whole kit. Just the iPhone controller. Yeah.\n\nWhole bunch of kid. The one I referred you before. MTR kid. Yep. Like, he needs a screen video bar and, like, a small iPad thing.\n\nYeah. Right. I can understand. And KFor V70 or V15? Yep.\n\nAlright. Sales @techconsistence.com.au.saleswiths at techconsistence, company name, dot com dot com dot a. Mhmm. Right. Ross.\n\nRoss. Alright. Thanks. Thanks for your time, mate. Cheers.\n\nBye. 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DFX. This is Mario. How can I help? Hello? Good afternoon. I'm all good. Thank you. How are you? So MHXT10? WS. Let me check. Is that x t, TForTango? Yep. Alright. Let me have a look on this one. One moment, please. Can you hear me loud and clear? The connection was cutting in and out when when you called. Alright. So that's the is that the let's see, is that like a bundle product? Alright. Let me quickly check. Have you purchased this one before? No. Yeah. Because I Alright. Yeah. I just checked it is available. And what was the name of the on your account? Peck Home? Mhmm. Mhmm. O m. O m. Okay. Tech Home. Alright. Let me let me do a dummy code for you here. One moment. And that's in Victoria? In Victoria? Melbourne? This is in Victoria? In Melbourne? Yeah. Okay. Alright. Let me just check now. Alright. So on your account, this is sold for 2,432 and 72. And let's see. Let's see. Okay. Yeah. Actually, that that's the promo price already with your account, $2.04 $3.02 n 72. In regards with the further reduction, I may need to reach out to the product manager. Yeah. Because depending on your I don't know, who set up your account. But so far, that's what I can see on our system. Yeah. So I may need to reach out to you again once I confirm. Yeah. That's what what I'm gonna do next because I don't have the ability to adjust your pricing side of things. Yeah. Yeah. Because so far, there is stock in Queensland as we speak. Actually, it's just a few stocks available. But, yeah, if if you want, I'll just send an email to mhmm. Mhmm. Yeah. How can I help with that one? Stuck. Yeah. This one is not in stock. Let me check. One moment, please. I'm just checking if there's any ETA on our system. One moment. Alright. So far, we have upcoming earliest twenty seventh of this month. Yes. Coming from New South Wales. And yeah. Victoria. Yep. '27. That's correct. That's as far as approximate time for it to arrive. And plus, you know, booking it in from the warehouse to consider. It's not a case. It's a single it's a single item. It's just the the video bar. Okay. Let's see. Let me have a look. Yeah. I don't see it on on the system. I think I need to check with this with Jordan as well. Yep. Because most probably, there is a kit, but it's not yet on the system. Or maybe they can arrange an order for you to to be able to fulfill this one. One moment. Let me let me let me try. Because it could be any, you know, any SKU with a kit unless Yeah. Let's see. Because the v 70, This is in back order as well. This one has it comes with the, like, a controller. Let me check. Yeah. So the v seven e x bar, it comes with this, like, an iPad iPad like controller. Yeah. Does the customer I'm referring to a whole bunch of kit or just Very similar to that. Yeah. Yeah. I think I'll need to get in touch with the product manager in regards with this one because I cannot see it on my end. Are you happy for me to just send you an email? Because I think we'll have the answer tomorrow because I think they're about to clock out now as we speak. Yeah. Okay. Let me let me just repeat back the your inquiry. So the 10 w s, the kit, the pricing side of things, and a Kit for either b f. Mhmm. Yep. Either of them. Yep. Okay. And your email address I'll just grab your email address because I don't know if mhmm. Sales. Mhmm. Yep. Dot com dot a u. So sales. Yep. At tech o m systems dot com dot a u. Sorry. What was your name again? I didn't catch your your name. Raul. Got it. Okeydoke. Thank you so much for your time. No. You're welcome. Alright. Have a wonderful day. Alright. Bye 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afternoon. DFX. This is Mario. How can I help? Hello?\n\nGood afternoon. I'm all good. Thank you. How are you? So MHXT10?\n\nWS. Let me check. Is that x t, TForTango? Yep. Alright.\n\nLet me have a look on this one. One moment, please. Can you hear me loud and clear? The connection was cutting in and out when when you called. Alright.\n\nSo that's the is that the let's see, is that like a bundle product? Alright. Let me quickly check. Have you purchased this one before? No.\n\nYeah. Because I Alright. Yeah. I just checked it is available. And what was the name of the on your account?\n\nPeck Home? Mhmm. Mhmm. O m. O m.\n\nOkay. Tech Home. Alright. Let me let me do a dummy code for you here. One moment.\n\nAnd that's in Victoria? In Victoria? Melbourne? This is in Victoria? In Melbourne?\n\nYeah. Okay. Alright. Let me just check now. Alright.\n\nSo on your account, this is sold for 2,432 and 72. And let's see. Let's see. Okay. Yeah.\n\nActually, that that's the promo price already with your account, $2.04 $3.02 n 72. In regards with the further reduction, I may need to reach out to the product manager. Yeah. Because depending on your I don't know, who set up your account. But so far, that's what I can see on our system.\n\nYeah. So I may need to reach out to you again once I confirm. Yeah. That's what what I'm gonna do next because I don't have the ability to adjust your pricing side of things. Yeah.\n\nYeah. Because so far, there is stock in Queensland as we speak. Actually, it's just a few stocks available. But, yeah, if if you want, I'll just send an email to mhmm. Mhmm.\n\nYeah. How can I help with that one? Stuck. Yeah. This one is not in stock.\n\nLet me check. One moment, please. I'm just checking if there's any ETA on our system. One moment. Alright.\n\nSo far, we have upcoming earliest twenty seventh of this month. Yes. Coming from New South Wales. And yeah. Victoria.\n\nYep. '27. That's correct. That's as far as approximate time for it to arrive. And plus, you know, booking it in from the warehouse to consider.\n\nIt's not a case. It's a single it's a single item. It's just the the video bar. Okay. Let's see.\n\nLet me have a look. Yeah. I don't see it on on the system. I think I need to check with this with Jordan as well. Yep.\n\nBecause most probably, there is a kit, but it's not yet on the system. Or maybe they can arrange an order for you to to be able to fulfill this one. One moment. Let me let me let me try. Because it could be any, you know, any SKU with a kit unless Yeah.\n\nLet's see. Because the v 70, This is in back order as well. This one has it comes with the, like, a controller. Let me check. Yeah.\n\nSo the v seven e x bar, it comes with this, like, an iPad iPad like controller. Yeah. Does the customer I'm referring to a whole bunch of kit or just Very similar to that. Yeah. Yeah.\n\nI think I'll need to get in touch with the product manager in regards with this one because I cannot see it on my end. Are you happy for me to just send you an email? Because I think we'll have the answer tomorrow because I think they're about to clock out now as we speak. Yeah. Okay.\n\nLet me let me just repeat back the your inquiry. So the 10 w s, the kit, the pricing side of things, and a Kit for either b f. Mhmm. Yep. Either of them.\n\nYep. Okay. And your email address I'll just grab your email address because I don't know if mhmm. Sales. Mhmm.\n\nYep. Dot com dot a u. So sales. Yep. At tech o m systems dot com dot a u.\n\nSorry. What was your name again? I didn't catch your your name. Raul. Got it.\n\nOkeydoke. Thank you so much for your time. No. You're welcome. Alright.\n\nHave a wonderful day. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":2.72,"end":3.28,"sentiment":"neutral","sentiment_score":0.2333872765302658},{"text":"DFX.","start":3.28,"end":3.76,"sentiment":"neutral","sentiment_score":0.1478715538978577},{"text":"This is Mario.","start":3.76,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.13546871890624365},{"text":"How can I help?","start":4.3199997,"end":5.22,"sentiment":"neutral","sentiment_score":0.14787141233682632},{"text":"Hello?","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.07388029992580414}],"sentiment":"neutral","sentiment_score":0.15331074663183905,"num_words":11,"start":2.72,"end":8.1},{"sentences":[{"text":"Good afternoon.","start":11.36,"end":12.179999,"sentiment":"positive","sentiment_score":0.4469565451145172},{"text":"I'm all good.","start":16.295,"end":16.855,"sentiment":"positive","sentiment_score":0.6341516375541687},{"text":"Thank you.","start":16.855,"end":17.175001,"sentiment":"positive","sentiment_score":0.6326815187931061},{"text":"How are you?","start":17.175001,"end":17.995,"sentiment":"positive","sentiment_score":0.3534083465735118},{"text":"So MHXT10?","start":31.36,"end":35.3,"sentiment":"neutral","sentiment_score":0.011011688504368067}],"sentiment":"positive","sentiment_score":0.428664954767252,"num_words":12,"start":11.36,"end":35.3},{"sentences":[{"text":"WS.","start":37.52,"end":38.0,"sentiment":"neutral","sentiment_score":0.01198083721101284},{"text":"Let me check.","start":38.0,"end":38.8,"sentiment":"neutral","sentiment_score":0.017919596284627914},{"text":"Is that x t, TForTango?","start":38.8,"end":41.38,"sentiment":"neutral","sentiment_score":0.014679547678679229},{"text":"Yep.","start":47.415,"end":47.915,"sentiment":"neutral","sentiment_score":0.0373326912522316},{"text":"Alright.","start":47.975,"end":48.295,"sentiment":"neutral","sentiment_score":0.053480200469493866}],"sentiment":"neutral","sentiment_score":0.020904568743638018,"num_words":11,"start":37.52,"end":48.295},{"sentences":[{"text":"Let me have a look on this one.","start":48.295,"end":50.055,"sentiment":"neutral","sentiment_score":0.039079129695892334},{"text":"One moment, please.","start":50.055,"end":51.114998,"sentiment":"neutral","sentiment_score":0.016099228834112484},{"text":"Can you hear me loud and clear?","start":56.77,"end":58.29,"sentiment":"neutral","sentiment_score":-0.015326890828354018},{"text":"The connection was cutting in and out when when you called.","start":58.29,"end":62.23,"sentiment":"neutral","sentiment_score":-0.15238201821392233},{"text":"Alright.","start":65.729996,"end":66.13,"sentiment":"neutral","sentiment_score":0.001020565629005432}],"sentiment":"neutral","sentiment_score":-0.04738463821510474,"num_words":30,"start":48.295,"end":66.13},{"sentences":[{"text":"So that's the is that the let's see, is that like a bundle product?","start":66.13,"end":76.345,"sentiment":"neutral","sentiment_score":0.005361799117443817},{"text":"Alright.","start":81.365,"end":81.765,"sentiment":"neutral","sentiment_score":0.02642268687486649},{"text":"Let me quickly check.","start":81.765,"end":83.625,"sentiment":"neutral","sentiment_score":0.017467620316892862},{"text":"Have you purchased this one before?","start":85.28,"end":86.899994,"sentiment":"neutral","sentiment_score":-0.0034316458428899446},{"text":"No.","start":89.119995,"end":89.36,"sentiment":"neutral","sentiment_score":-0.0927857905626297}],"sentiment":"neutral","sentiment_score":0.002230103467949308,"num_words":26,"start":66.13,"end":89.36},{"sentences":[{"text":"Yeah.","start":89.36,"end":89.759995,"sentiment":"neutral","sentiment_score":-0.07171043753623962},{"text":"Because I Alright.","start":89.759995,"end":101.505,"sentiment":"neutral","sentiment_score":-0.01607810581723849},{"text":"Yeah.","start":101.505,"end":101.825,"sentiment":"neutral","sentiment_score":0.03615812212228775},{"text":"I just checked it is available.","start":101.825,"end":104.165,"sentiment":"neutral","sentiment_score":0.03481279592961073},{"text":"And what was the name of the on your account?","start":104.545,"end":106.805,"sentiment":"neutral","sentiment_score":0.004251185618340969}],"sentiment":"neutral","sentiment_score":0.007981047566447939,"num_words":21,"start":89.36,"end":106.805},{"sentences":[{"text":"Peck Home?","start":112.865,"end":113.765,"sentiment":"neutral","sentiment_score":0.0019978962372988462},{"text":"Mhmm.","start":116.47,"end":116.97,"sentiment":"neutral","sentiment_score":0.0011430804152041674},{"text":"Mhmm.","start":118.07,"end":118.57,"sentiment":"neutral","sentiment_score":0.0002611365634948015},{"text":"O m.","start":118.95,"end":119.509995,"sentiment":"neutral","sentiment_score":-0.0020266263745725155},{"text":"O m.","start":119.509995,"end":119.829994,"sentiment":"neutral","sentiment_score":-0.0017314221086053294}],"sentiment":"neutral","sentiment_score":-0.00026451093913237855,"num_words":8,"start":112.865,"end":119.829994},{"sentences":[{"text":"Okay.","start":119.829994,"end":120.149994,"sentiment":"neutral","sentiment_score":0.011003833264112473},{"text":"Tech Home.","start":120.149994,"end":120.549995,"sentiment":"neutral","sentiment_score":0.010643364395946264},{"text":"Alright.","start":120.549995,"end":120.79,"sentiment":"neutral","sentiment_score":0.030021294951438904},{"text":"Let me let me do a dummy code for you here.","start":120.79,"end":123.509995,"sentiment":"neutral","sentiment_score":0.023148436945947735},{"text":"One moment.","start":123.509995,"end":124.17,"sentiment":"neutral","sentiment_score":0.008767647668719292}],"sentiment":"neutral","sentiment_score":0.01967529169119456,"num_words":17,"start":119.829994,"end":124.17},{"sentences":[{"text":"And that's in Victoria?","start":140.285,"end":142.465,"sentiment":"neutral","sentiment_score":-0.03309596423059702},{"text":"In Victoria?","start":145.9,"end":146.88,"sentiment":"neutral","sentiment_score":-0.030117377638816833},{"text":"Melbourne?","start":152.78,"end":153.26,"sentiment":"neutral","sentiment_score":-0.04570890590548515},{"text":"This is in Victoria?","start":153.26,"end":154.56,"sentiment":"neutral","sentiment_score":-0.01953280554153025},{"text":"In Melbourne?","start":154.94,"end":155.6,"sentiment":"neutral","sentiment_score":-0.010153308976441622}],"sentiment":"neutral","sentiment_score":-0.025905027555731628,"num_words":13,"start":140.285,"end":155.6},{"sentences":[{"text":"Yeah.","start":158.06,"end":158.3,"sentiment":"neutral","sentiment_score":0.06457352638244629},{"text":"Okay.","start":158.3,"end":158.62,"sentiment":"neutral","sentiment_score":0.07388485968112946},{"text":"Alright.","start":158.62,"end":158.94,"sentiment":"neutral","sentiment_score":0.1014976128935814},{"text":"Let me just check now.","start":158.94,"end":160.24,"sentiment":"neutral","sentiment_score":0.07818626016378402},{"text":"Alright.","start":165.875,"end":166.27501,"sentiment":"neutral","sentiment_score":0.09062346071004868}],"sentiment":"neutral","sentiment_score":0.08016786227623622,"num_words":9,"start":158.06,"end":166.27501},{"sentences":[{"text":"So on your account, this is sold for 2,432 and 72.","start":166.27501,"end":171.175,"sentiment":"neutral","sentiment_score":0.07891163636337627},{"text":"And let's see.","start":174.195,"end":177.28,"sentiment":"neutral","sentiment_score":0.04457050561904907},{"text":"Let's see.","start":177.28,"end":178.18001,"sentiment":"neutral","sentiment_score":0.04753890819847584},{"text":"Okay.","start":185.68001,"end":186.08,"sentiment":"neutral","sentiment_score":0.07266397774219513},{"text":"Yeah.","start":186.08,"end":186.32,"sentiment":"neutral","sentiment_score":0.0911235809326172}],"sentiment":"neutral","sentiment_score":0.0700336051070028,"num_words":18,"start":166.27501,"end":186.32},{"sentences":[{"text":"Actually, that that's the promo price already with your account, $2.04 $3.02 n 72.","start":186.32,"end":193.785,"sentiment":"neutral","sentiment_score":0.13198005793882267},{"text":"In regards with the further reduction, I may need to reach out to the product manager.","start":193.925,"end":199.38501,"sentiment":"neutral","sentiment_score":-0.06301685981452465},{"text":"Yeah.","start":201.52501,"end":201.765,"sentiment":"neutral","sentiment_score":-0.004713360220193863},{"text":"Because depending on your I don't know, who set up your account.","start":201.765,"end":206.37999,"sentiment":"neutral","sentiment_score":-0.0374030734722813},{"text":"But so far, that's what I can see on our system.","start":206.37999,"end":208.95999,"sentiment":"neutral","sentiment_score":0.016000217334790665}],"sentiment":"neutral","sentiment_score":0.010405614868634276,"num_words":54,"start":186.32,"end":208.95999},{"sentences":[{"text":"Yeah.","start":213.73999,"end":214.06,"sentiment":"neutral","sentiment_score":0.027063345536589622},{"text":"So I may need to reach out to you again once I confirm.","start":214.06,"end":218.31999,"sentiment":"neutral","sentiment_score":0.04336312642464271},{"text":"Yeah.","start":223.575,"end":223.815,"sentiment":"neutral","sentiment_score":-0.011236954480409622},{"text":"That's what what I'm gonna do next because I don't have the ability to adjust your pricing side of things.","start":223.815,"end":229.195,"sentiment":"neutral","sentiment_score":-0.07374891620129347},{"text":"Yeah.","start":240.51,"end":240.75,"sentiment":"neutral","sentiment_score":0.04882901906967163}],"sentiment":"neutral","sentiment_score":-0.0235167297327684,"num_words":36,"start":213.73999,"end":240.75},{"sentences":[{"text":"Yeah.","start":240.75,"end":241.23,"sentiment":"neutral","sentiment_score":0.0601218044757843},{"text":"Because so far, there is stock in Queensland as we speak.","start":241.23,"end":244.43,"sentiment":"neutral","sentiment_score":0.08548230508511717},{"text":"Actually, it's just a few stocks available.","start":244.43,"end":248.22499,"sentiment":"neutral","sentiment_score":0.05753729545644352},{"text":"But, yeah, if if you want, I'll just send an email to mhmm.","start":248.92499,"end":252.545,"sentiment":"neutral","sentiment_score":0.04313618546495071},{"text":"Mhmm.","start":255.485,"end":255.985,"sentiment":"neutral","sentiment_score":0.040316589176654816}],"sentiment":"neutral","sentiment_score":0.060735612994793686,"num_words":33,"start":240.75,"end":255.985},{"sentences":[{"text":"Yeah.","start":263.24002,"end":263.74002,"sentiment":"neutral","sentiment_score":0.09337054193019868},{"text":"How can I help with that one?","start":264.04,"end":265.58002,"sentiment":"neutral","sentiment_score":0.1114850714802742},{"text":"Stuck.","start":269.32,"end":269.72,"sentiment":"negative","sentiment_score":-0.3731927275657654},{"text":"Yeah.","start":269.72,"end":270.04,"sentiment":"neutral","sentiment_score":-0.3120585083961487},{"text":"This one is not in stock.","start":270.04,"end":271.66,"sentiment":"negative","sentiment_score":-0.4789733290672302}],"sentiment":"neutral","sentiment_score":-0.16783282300457358,"num_words":16,"start":263.24002,"end":271.66},{"sentences":[{"text":"Let me check.","start":271.80002,"end":272.86002,"sentiment":"neutral","sentiment_score":-0.21213911473751068},{"text":"One moment, please.","start":274.6,"end":275.82,"sentiment":"neutral","sentiment_score":0.030115347355604172},{"text":"I'm just checking if there's any ETA on our system.","start":283.14502,"end":288.20502,"sentiment":"neutral","sentiment_score":0.020212929882109164},{"text":"One moment.","start":288.265,"end":288.92502,"sentiment":"neutral","sentiment_score":0.028367459774017334},{"text":"Alright.","start":291.90002,"end":292.40002,"sentiment":"neutral","sentiment_score":0.191445991396904}],"sentiment":"neutral","sentiment_score":-0.005040057493667854,"num_words":19,"start":271.80002,"end":292.40002},{"sentences":[{"text":"So far, we have upcoming earliest twenty seventh of this month.","start":292.54,"end":300.72,"sentiment":"neutral","sentiment_score":0.17781451886350458},{"text":"Yes.","start":303.70502,"end":304.185,"sentiment":"neutral","sentiment_score":0.16152754426002502},{"text":"Coming from New South Wales.","start":304.185,"end":306.125,"sentiment":"neutral","sentiment_score":0.12475785613059998},{"text":"And yeah.","start":306.265,"end":308.105,"sentiment":"neutral","sentiment_score":0.10151788964867592},{"text":"Victoria.","start":308.105,"end":308.605,"sentiment":"neutral","sentiment_score":0.08757437020540237}],"sentiment":"neutral","sentiment_score":0.1515943340957165,"num_words":20,"start":292.54,"end":308.605},{"sentences":[{"text":"Yep.","start":314.185,"end":314.505,"sentiment":"neutral","sentiment_score":0.10038191080093384},{"text":"'27.","start":314.505,"end":315.065,"sentiment":"neutral","sentiment_score":0.07677343487739563},{"text":"That's correct.","start":315.065,"end":315.545,"sentiment":"neutral","sentiment_score":0.28592701256275177},{"text":"That's as far as approximate time for it to arrive.","start":315.545,"end":319.2,"sentiment":"neutral","sentiment_score":0.27285786122083666},{"text":"And plus, you know, booking it in from the warehouse to consider.","start":319.36002,"end":323.54,"sentiment":"neutral","sentiment_score":0.20194136972228685}],"sentiment":"neutral","sentiment_score":0.2269570930646016,"num_words":26,"start":314.185,"end":323.54},{"sentences":[{"text":"It's not a case.","start":329.28,"end":330.08002,"sentiment":"neutral","sentiment_score":-0.30176571011543274},{"text":"It's a single it's a single item.","start":330.08002,"end":332.495,"sentiment":"neutral","sentiment_score":-0.1528445460966655},{"text":"It's just the the video bar.","start":332.495,"end":334.195,"sentiment":"neutral","sentiment_score":-0.08961302538712819},{"text":"Okay.","start":335.695,"end":336.195,"sentiment":"neutral","sentiment_score":0.027501435950398445},{"text":"Let's see.","start":340.175,"end":340.915,"sentiment":"neutral","sentiment_score":-0.016071924939751625}],"sentiment":"neutral","sentiment_score":-0.14096476146951317,"num_words":20,"start":329.28,"end":340.915},{"sentences":[{"text":"Let me have a look.","start":347.09,"end":348.31,"sentiment":"neutral","sentiment_score":-0.010420651361346244},{"text":"Yeah.","start":353.88998,"end":354.21,"sentiment":"neutral","sentiment_score":-0.13819928467273712},{"text":"I don't see it on on the system.","start":354.21,"end":357.745,"sentiment":"neutral","sentiment_score":-0.285327410325408},{"text":"I think I need to check with this with Jordan as well.","start":357.745,"end":362.165,"sentiment":"neutral","sentiment_score":-0.2183987299601237},{"text":"Yep.","start":362.785,"end":363.105,"sentiment":"neutral","sentiment_score":-0.011034625582396984}],"sentiment":"neutral","sentiment_score":-0.18906448922913383,"num_words":27,"start":347.09,"end":363.105},{"sentences":[{"text":"Because most probably, there is a kit, but it's not yet on the system.","start":363.105,"end":367.94897,"sentiment":"neutral","sentiment_score":-0.07668051363102027},{"text":"Or maybe they can arrange an order for you to to be able to fulfill this one.","start":367.985,"end":374.78,"sentiment":"neutral","sentiment_score":-0.02174890720668961},{"text":"One moment.","start":376.92,"end":377.48,"sentiment":"neutral","sentiment_score":-0.022082220762968063},{"text":"Let me let me let me try.","start":377.48,"end":379.18002,"sentiment":"neutral","sentiment_score":-0.017054450565150807},{"text":"Because it could be any, you know, any SKU with a kit unless Yeah.","start":383.905,"end":399.66,"sentiment":"neutral","sentiment_score":-0.06745368747838906}],"sentiment":"neutral","sentiment_score":-0.04724362654680455,"num_words":54,"start":363.105,"end":399.66},{"sentences":[{"text":"Let's see.","start":399.96,"end":400.78,"sentiment":"neutral","sentiment_score":-0.011825865134596825},{"text":"Because the v 70, This is in back order as well.","start":406.19998,"end":414.835,"sentiment":"neutral","sentiment_score":-0.07017907838929784},{"text":"This one has it comes with the, like, a controller.","start":418.175,"end":424.035,"sentiment":"neutral","sentiment_score":-0.02914856355637312},{"text":"Let me check.","start":424.175,"end":425.075,"sentiment":"neutral","sentiment_score":-0.026247289031744003},{"text":"Yeah.","start":436.35,"end":436.85,"sentiment":"neutral","sentiment_score":-0.04373855143785477}],"sentiment":"neutral","sentiment_score":-0.044799542468455106,"num_words":27,"start":399.96,"end":436.85},{"sentences":[{"text":"So the v seven e x bar, it comes with this, like, an iPad iPad like controller.","start":436.99002,"end":442.45,"sentiment":"neutral","sentiment_score":0.06073185648111736},{"text":"Yeah.","start":446.235,"end":446.735,"sentiment":"neutral","sentiment_score":0.02659277990460396},{"text":"Does the customer I'm referring to a whole bunch of kit or just Very similar to that.","start":447.835,"end":462.41998,"sentiment":"neutral","sentiment_score":0.013890051871866864},{"text":"Yeah.","start":464.04,"end":464.54,"sentiment":"neutral","sentiment_score":0.015187754295766354},{"text":"Yeah.","start":466.16,"end":466.4,"sentiment":"neutral","sentiment_score":0.008151499554514885}],"sentiment":"neutral","sentiment_score":0.035635256101503164,"num_words":37,"start":436.99002,"end":466.4},{"sentences":[{"text":"I think I'll need to get in touch with the product manager in regards with this one because I cannot see it on my end.","start":466.4,"end":472.26,"sentiment":"neutral","sentiment_score":-0.05796435624361038},{"text":"Are you happy for me to just send you an email?","start":472.625,"end":475.66498,"sentiment":"neutral","sentiment_score":0.13790659267794003},{"text":"Because I think we'll have the answer tomorrow because I think they're about to clock out now as we speak.","start":475.66498,"end":482.005,"sentiment":"neutral","sentiment_score":0.0009895502298604697},{"text":"Yeah.","start":483.425,"end":483.925,"sentiment":"neutral","sentiment_score":0.0887630507349968},{"text":"Okay.","start":485.63,"end":486.03,"sentiment":"neutral","sentiment_score":0.08521174639463425}],"sentiment":"neutral","sentiment_score":0.00451085198437795,"num_words":58,"start":466.4,"end":486.03},{"sentences":[{"text":"Let me let me just repeat back the your inquiry.","start":486.03,"end":489.16998,"sentiment":"neutral","sentiment_score":0.07571180015802384},{"text":"So the 10 w s, the kit, the pricing side of things, and a Kit for either b f.","start":491.38998,"end":502.195,"sentiment":"neutral","sentiment_score":0.047573809953112355},{"text":"Mhmm.","start":502.415,"end":502.915,"sentiment":"neutral","sentiment_score":0.01651313155889511},{"text":"Yep.","start":504.175,"end":504.57498,"sentiment":"neutral","sentiment_score":0.016999628394842148},{"text":"Either of them.","start":504.57498,"end":505.215,"sentiment":"neutral","sentiment_score":0.018813543953001496}],"sentiment":"neutral","sentiment_score":0.051499228897121024,"num_words":34,"start":486.03,"end":505.215},{"sentences":[{"text":"Yep.","start":505.215,"end":505.535,"sentiment":"neutral","sentiment_score":0.03027000091969967},{"text":"Okay.","start":505.535,"end":505.935,"sentiment":"neutral","sentiment_score":0.03096424415707588},{"text":"And your email address I'll just grab your email address because I don't know if mhmm.","start":505.935,"end":511.155,"sentiment":"neutral","sentiment_score":0.0036788246943615377},{"text":"Sales.","start":512.415,"end":512.915,"sentiment":"neutral","sentiment_score":0.0064774141646921635},{"text":"Mhmm.","start":519.35004,"end":519.85004,"sentiment":"neutral","sentiment_score":0.0065199630334973335}],"sentiment":"neutral","sentiment_score":0.006654640869237482,"num_words":20,"start":505.215,"end":519.85004},{"sentences":[{"text":"Yep.","start":523.75,"end":524.25,"sentiment":"neutral","sentiment_score":0.02166367694735527},{"text":"Dot com dot a u.","start":524.95,"end":525.99,"sentiment":"neutral","sentiment_score":0.01226039044559002},{"text":"So sales.","start":525.99,"end":526.81,"sentiment":"neutral","sentiment_score":0.008698936086148024},{"text":"Yep.","start":527.765,"end":528.265,"sentiment":"neutral","sentiment_score":0.010681336745619774},{"text":"At tech o m systems dot com dot a u.","start":528.405,"end":532.34503,"sentiment":"neutral","sentiment_score":0.008312090719118714}],"sentiment":"neutral","sentiment_score":0.010219249751810966,"num_words":19,"start":523.75,"end":532.34503},{"sentences":[{"text":"Sorry.","start":533.365,"end":533.765,"sentiment":"neutral","sentiment_score":-0.0609416626393795},{"text":"What was your name again?","start":533.765,"end":534.805,"sentiment":"neutral","sentiment_score":-0.07171759605407715},{"text":"I didn't catch your your name.","start":534.805,"end":536.745,"sentiment":"neutral","sentiment_score":-0.11020551497737567},{"text":"Raul.","start":537.685,"end":538.185,"sentiment":"neutral","sentiment_score":0.010057030245661736},{"text":"Got it.","start":540.45496,"end":540.8549,"sentiment":"neutral","sentiment_score":0.060559023171663284}],"sentiment":"neutral","sentiment_score":-0.06330584374566874,"num_words":15,"start":533.365,"end":540.8549},{"sentences":[{"text":"Okeydoke.","start":540.8549,"end":541.3549,"sentiment":"neutral","sentiment_score":0.10677440464496613},{"text":"Thank you so much for your time.","start":541.57495,"end":545.01495,"sentiment":"positive","sentiment_score":0.4521846217768533},{"text":"No.","start":545.01495,"end":545.1749,"sentiment":"neutral","sentiment_score":-0.00896903034299612},{"text":"You're welcome.","start":545.1749,"end":545.81494,"sentiment":"positive","sentiment_score":0.5583972632884979},{"text":"Alright.","start":545.81494,"end":546.13495,"sentiment":"positive","sentiment_score":0.6710783839225769}],"sentiment":"positive","sentiment_score":0.42091421976995963,"num_words":12,"start":540.8549,"end":546.13495},{"sentences":[{"text":"Have a wonderful day.","start":546.13495,"end":547.27496,"sentiment":"positive","sentiment_score":0.810650184750557},{"text":"Alright.","start":548.5349,"end":548.93494,"sentiment":"neutral","sentiment_score":0.2963981330394745},{"text":"Bye bye.","start":548.93494,"end":549.6749,"sentiment":"neutral","sentiment_score":0.049285519868135445}],"sentiment":"positive","sentiment_score":0.5196528445397105,"num_words":7,"start":546.13495,"end":549.6749}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. DFX. This is Mario. How can I help? Hello?\n\nChannel 0: Hello. Good afternoon there.\n\nChannel 1: Good afternoon.\n\nChannel 0: This is Ross with Techcom. How's it going,\n\nChannel 1: I'm all good. Thank you. How are you?\n\nChannel 0: That's great. I'm doing well, buddy. Actually, mate, I just wanted to inquire about the product with SQMH XT 10 w s.\n\nChannel 1: So MHXT10?\n\nChannel 0: X t 10.\n\nChannel 1: WS. Let me check. Is\n\nChannel 0: It's\n\nChannel 1: that\n\nChannel 0: the MaxForMTRKit.\n\nChannel 1: x t, TForTango?\n\nChannel 0: Yep. TTForTiger. And 10IsNumeric10WS.\n\nChannel 1: Yep. Alright. Let me have a look on this one. One moment, please. Can you hear me loud and clear?\n\nThe connection was cutting in and out when when you called. Alright. So that's the is that the let's see, is that like a bundle product?\n\nChannel 0: Yep. It's a Max of MTR kit.\n\nChannel 1: Alright. Let me quickly check. Have you purchased this one before?\n\nChannel 0: No. Not.\n\nChannel 1: No. Yeah.\n\nChannel 0: I just\n\nChannel 1: Because\n\nChannel 0: want\n\nChannel 1: I\n\nChannel 0: to inquire and get the best price. Actually, we got one customer. We are partner with DSTech, and we got one customer who is after, you know, like, MTR kit.\n\nChannel 1: Alright. Yeah. I just checked it is available. And what was the name of the on\n\nChannel 0: Account\n\nChannel 1: your account?\n\nChannel 0: name is Techom.\n\nChannel 1: Peck Home?\n\nChannel 0: T e c h, Technology\n\nChannel 1: Mhmm.\n\nChannel 0: Tech, o m.\n\nChannel 1: Mhmm. O m. O m. Okay. Tech Home.\n\nAlright.\n\nChannel 0: Yep.\n\nChannel 1: Let me let me do a dummy code for you here. One moment.\n\nChannel 0: Yep.\n\nChannel 1: And that's in Victoria?\n\nChannel 0: Sorry?\n\nChannel 1: In Victoria?\n\nChannel 0: I didn't catch you, mate.\n\nChannel 1: Melbourne? This is in Victoria? In Melbourne?\n\nChannel 0: Yep. You're based in Victoria, Melbourne. Right.\n\nChannel 1: Yeah. Okay. Alright. Let me just check now. Alright.\n\nSo on your account, this is sold for 2,432 and 72.\n\nChannel 0: Mhmm.\n\nChannel 1: And let's see. Let's see. Okay. Yeah. Actually, that that's the promo price already with your account, $2.04 $3.02 n 72.\n\nIn regards with the further reduction, I may need to reach out to the product manager.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Because depending on your I don't know, who set up your account. But so far, that's what I can see on our system.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. So\n\nChannel 0: So\n\nChannel 1: I may need to reach out to you again once I confirm.\n\nChannel 0: account manager is, I think, Jordan Kendall.\n\nChannel 1: Yeah. That's what what I'm gonna do next because I don't have the ability to adjust your pricing side of things.\n\nChannel 0: Okay. Oh, actually, I tried calling him, but he didn't answer. So I was just checking, like, here it's saying there's a stock available in Queensland. So I just dialed for Queensland.\n\nChannel 1: Yeah. Yeah. Because so far, there is stock in Queensland as we speak. Actually, it's just a few stocks available. But, yeah, if if\n\nChannel 0: Mhmm.\n\nChannel 1: you want, I'll just\n\nChannel 0: And,\n\nChannel 1: send an email to\n\nChannel 0: also, I\n\nChannel 1: mhmm.\n\nChannel 0: want, if you can help me out in one more thing,\n\nChannel 1: Mhmm.\n\nChannel 0: Do you know, like, about the v 50 video bar max, sir? V 50 and v 70.\n\nChannel 1: Yeah. How can I help with that one?\n\nChannel 0: If you can help me out with the stock availability.\n\nChannel 1: Stuck. Yeah. This one is not in stock. Let me check.\n\nChannel 0: Right.\n\nChannel 1: One moment, please. I'm just checking if there's any ETA on our system. One moment.\n\nChannel 0: Yep.\n\nChannel 1: Alright. So far, we have upcoming earliest twenty seventh of this month.\n\nChannel 0: Twenty seventh of this month.\n\nChannel 1: Yes. Coming from New South Wales. And yeah. Victoria.\n\nChannel 0: We need it in Victoria. So Victoria, like, how soon? Twenty seventh.\n\nChannel 1: Yep. '27. That's correct. That's as far as\n\nChannel 0: Alright.\n\nChannel 1: approximate time for it to arrive. And plus, you know, booking it in from the warehouse to consider.\n\nChannel 0: Alright. And this is just a video bar. Right? This is not a kit\n\nChannel 1: It's not\n\nChannel 0: like the\n\nChannel 1: a\n\nChannel 0: previous\n\nChannel 1: case. It's a\n\nChannel 0: one.\n\nChannel 1: single it's a single item. It's just the the video bar.\n\nChannel 0: Okay. So\n\nChannel 1: Okay.\n\nChannel 0: is there any kit available along with this, if you can suggest?\n\nChannel 1: Let's see.\n\nChannel 0: The customer is after a whole kit like the previous one I showed you.\n\nChannel 1: Let me have a look. Yeah. I don't see it on on the system. I think I need to check with this with Jordan as well. Yep.\n\nBecause most probably, there is a kit, but it's not yet on the\n\nChannel 0: Mhmm.\n\nChannel 1: system. Or maybe they can arrange an order for you to to be able to fulfill this one. One moment. Let me let me let me try. Because it could be any, you know, any SKU with a kit unless\n\nChannel 0: Okay. Actually, customer did like this product. We suggested in v fifty and v 70, but it's just a single video bar. He needs a whole kit.\n\nChannel 1: Yeah. Let's see. Because the v 70, This is in back order as well. This one has it comes with the, like, a controller. Let me check.\n\nYeah. So the v seven e x bar, it comes with this, like, an iPad iPad like controller.\n\nChannel 0: Just the iPhone controller.\n\nChannel 1: Yeah. Does the customer I'm referring to a whole bunch of kit or just\n\nChannel 0: Yeah. Whole bunch of kid. The one I referred you before.\n\nChannel 1: Very\n\nChannel 0: MTR\n\nChannel 1: similar\n\nChannel 0: kid. Yep. Like,\n\nChannel 1: to\n\nChannel 0: he needs a screen video bar\n\nChannel 1: that.\n\nChannel 0: and, like, a small\n\nChannel 1: Yeah.\n\nChannel 0: iPad thing.\n\nChannel 1: Yeah. I think I'll need to get in touch with the product manager in regards with this one because I cannot see it on my end. Are you happy for me to just send you an email? Because I think we'll have the answer tomorrow because I think they're about to clock out now as we speak.\n\nChannel 0: Yeah. Right. I can understand.\n\nChannel 1: Yeah. Okay. Let me let me just repeat back the your inquiry. So the 10 w s, the kit, the pricing side of things, and a Kit\n\nChannel 0: And\n\nChannel 1: for either\n\nChannel 0: KFor\n\nChannel 1: b f.\n\nChannel 0: V70\n\nChannel 1: Mhmm.\n\nChannel 0: or V15?\n\nChannel 1: Yep. Either of them. Yep. Okay. And your\n\nChannel 0: Yep.\n\nChannel 1: email address\n\nChannel 0: Alright.\n\nChannel 1: I'll just grab your email address because I don't know if\n\nChannel 0: Sales\n\nChannel 1: mhmm.\n\nChannel 0: @techconsistence.com.au.saleswiths\n\nChannel 1: Sales. Mhmm.\n\nChannel 0: at techconsistence, company name,\n\nChannel 1: Yep. Dot com dot a u. So\n\nChannel 0: dot com\n\nChannel 1: sales.\n\nChannel 0: dot com dot a.\n\nChannel 1: Yep. At\n\nChannel 0: Mhmm.\n\nChannel 1: tech o m systems dot com dot a u.\n\nChannel 0: Right.\n\nChannel 1: Sorry. What was your name again? I didn't catch your your name.\n\nChannel 0: Ross. Ross.\n\nChannel 1: Raul. Got it. Okeydoke. Thank you so much for your\n\nChannel 0: Alright. Thanks. Thanks for your time, mate.\n\nChannel 1: time.\n\nChannel 0: Cheers.\n\nChannel 1: No. You're\n\nChannel 0: Bye.\n\nChannel 1: welcome. Alright. Have a wonderful day.\n\nChannel 0: You too.\n\nChannel 1: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":2.72,"end":3.28,"sentiment":"neutral","sentiment_score":0.2333872765302658},{"text":"DFX.","start":3.28,"end":3.76,"sentiment":"neutral","sentiment_score":0.1478715538978577},{"text":"This is Mario.","start":3.76,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.13546871890624365},{"text":"How can I help?","start":4.3199997,"end":5.22,"sentiment":"neutral","sentiment_score":0.14787141233682632},{"text":"Hello?","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.07388029992580414}],"sentiment":"neutral","sentiment_score":0.15331074663183905,"channel":1,"num_words":11,"start":2.72,"end":8.1},{"sentences":[{"text":"Hello.","start":9.5199995,"end":9.84,"sentiment":"neutral","sentiment_score":0.15686795115470886},{"text":"Good afternoon there.","start":9.84,"end":10.98,"sentiment":"neutral","sentiment_score":0.2970920701821645}],"sentiment":"neutral","sentiment_score":0.2620360404253006,"channel":0,"num_words":4,"start":9.5199995,"end":10.98},{"sentences":[{"text":"Good afternoon.","start":11.36,"end":12.179999,"sentiment":"positive","sentiment_score":0.4469565451145172}],"sentiment":"positive","sentiment_score":0.4469565451145172,"channel":1,"num_words":2,"start":11.36,"end":12.179999},{"sentences":[{"text":"This is Ross with Techcom.","start":13.12,"end":14.48,"sentiment":"positive","sentiment_score":0.3773133873939514},{"text":"How's it going,","start":14.48,"end":15.12,"sentiment":"positive","sentiment_score":0.5926424264907837}],"sentiment":"positive","sentiment_score":0.4580617770552635,"channel":0,"num_words":8,"start":13.12,"end":15.12},{"sentences":[{"text":"I'm all good.","start":16.295,"end":16.855,"sentiment":"positive","sentiment_score":0.6341516375541687},{"text":"Thank you.","start":16.855,"end":17.175001,"sentiment":"positive","sentiment_score":0.6326815187931061},{"text":"How are you?","start":17.175001,"end":17.995,"sentiment":"positive","sentiment_score":0.3534083465735118}],"sentiment":"positive","sentiment_score":0.5285053737461567,"channel":1,"num_words":8,"start":16.295,"end":17.995},{"sentences":[{"text":"That's great.","start":18.535,"end":19.275,"sentiment":"positive","sentiment_score":0.7060172259807587},{"text":"I'm doing well, buddy.","start":19.815,"end":21.035,"sentiment":"positive","sentiment_score":0.6419432014226913},{"text":"Actually, mate, I just wanted to inquire about the product with SQMH XT 10 w s.","start":21.495,"end":30.06,"sentiment":"neutral","sentiment_score":0.045296289725229144}],"sentiment":"neutral","sentiment_score":0.2138430860570886,"channel":0,"num_words":22,"start":18.535,"end":30.06},{"sentences":[{"text":"So MHXT10?","start":31.36,"end":35.3,"sentiment":"neutral","sentiment_score":0.011011688504368067}],"sentiment":"neutral","sentiment_score":0.011011688504368067,"channel":1,"num_words":2,"start":31.36,"end":35.3},{"sentences":[{"text":"X t 10.","start":33.739998,"end":36.8,"sentiment":"neutral","sentiment_score":0.008978423041601976}],"sentiment":"neutral","sentiment_score":0.008978423041601976,"channel":0,"num_words":3,"start":33.739998,"end":36.8},{"sentences":[{"text":"WS.","start":37.52,"end":38.0,"sentiment":"neutral","sentiment_score":0.01198083721101284},{"text":"Let me check.","start":38.0,"end":38.8,"sentiment":"neutral","sentiment_score":0.017919596284627914},{"text":"Is","start":38.8,"end":39.04,"sentiment":"neutral","sentiment_score":0.007073139306157827}],"sentiment":"neutral","sentiment_score":0.014562553074210883,"channel":1,"num_words":5,"start":37.52,"end":39.04},{"sentences":[{"text":"It's","start":39.02,"end":39.26,"sentiment":"neutral","sentiment_score":0.01742175966501236}],"sentiment":"neutral","sentiment_score":0.01742175966501236,"channel":0,"num_words":1,"start":39.02,"end":39.26},{"sentences":[{"text":"that","start":39.04,"end":39.54,"sentiment":"neutral","sentiment_score":0.01797402836382389}],"sentiment":"neutral","sentiment_score":0.01797402836382389,"channel":1,"num_words":1,"start":39.04,"end":39.54},{"sentences":[{"text":"the MaxForMTRKit.","start":39.26,"end":40.8,"sentiment":"neutral","sentiment_score":0.027877243235707283}],"sentiment":"neutral","sentiment_score":0.027877243235707283,"channel":0,"num_words":2,"start":39.26,"end":40.8},{"sentences":[{"text":"x t, TForTango?","start":39.68,"end":41.38,"sentiment":"neutral","sentiment_score":0.016116856907804806}],"sentiment":"neutral","sentiment_score":0.016116856907804806,"channel":1,"num_words":3,"start":39.68,"end":41.38},{"sentences":[{"text":"Yep.","start":43.1,"end":43.42,"sentiment":"neutral","sentiment_score":0.023928392678499225},{"text":"TTForTiger.","start":43.42,"end":44.795,"sentiment":"neutral","sentiment_score":0.02496633678674698},{"text":"And 10IsNumeric10WS.","start":45.254997,"end":47.675,"sentiment":"neutral","sentiment_score":0.027497300878167152}],"sentiment":"neutral","sentiment_score":0.025972332805395126,"channel":0,"num_words":4,"start":43.1,"end":47.675},{"sentences":[{"text":"Yep.","start":47.415,"end":47.915,"sentiment":"neutral","sentiment_score":0.0373326912522316},{"text":"Alright.","start":47.975,"end":48.295,"sentiment":"neutral","sentiment_score":0.053480200469493866},{"text":"Let me have a look on this one.","start":48.295,"end":50.055,"sentiment":"neutral","sentiment_score":0.039079129695892334},{"text":"One moment, please.","start":50.055,"end":51.114998,"sentiment":"neutral","sentiment_score":0.016099228834112484},{"text":"Can you hear me loud and clear?","start":56.77,"end":58.29,"sentiment":"neutral","sentiment_score":-0.015326890828354018}],"sentiment":"neutral","sentiment_score":0.017222768999636172,"channel":1,"num_words":20,"start":47.415,"end":58.29},{"sentences":[{"text":"The connection was cutting in and out when when you called.","start":58.29,"end":62.23,"sentiment":"neutral","sentiment_score":-0.15238201821392233},{"text":"Alright.","start":65.729996,"end":66.13,"sentiment":"neutral","sentiment_score":0.001020565629005432},{"text":"So that's the is that the let's see, is that like a bundle product?","start":66.13,"end":76.345,"sentiment":"neutral","sentiment_score":0.005361799117443817}],"sentiment":"neutral","sentiment_score":-0.06154294027230488,"channel":1,"num_words":26,"start":58.29,"end":76.345},{"sentences":[{"text":"Yep.","start":77.534996,"end":78.034996,"sentiment":"neutral","sentiment_score":0.01919419690966606},{"text":"It's a Max of MTR 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before?","start":85.28,"end":86.899994,"sentiment":"neutral","sentiment_score":-0.0034316458428899446}],"sentiment":"neutral","sentiment_score":0.006882117553190751,"channel":1,"num_words":11,"start":81.365,"end":86.899994},{"sentences":[{"text":"No.","start":87.935,"end":88.255,"sentiment":"neutral","sentiment_score":-0.0909525603055954},{"text":"Not.","start":88.255,"end":88.755,"sentiment":"neutral","sentiment_score":-0.08878879994153976}],"sentiment":"neutral","sentiment_score":-0.08987068012356758,"channel":0,"num_words":2,"start":87.935,"end":88.755},{"sentences":[{"text":"No.","start":89.119995,"end":89.36,"sentiment":"neutral","sentiment_score":-0.0927857905626297},{"text":"Yeah.","start":89.36,"end":89.759995,"sentiment":"neutral","sentiment_score":-0.07171043753623962}],"sentiment":"neutral","sentiment_score":-0.08224811404943466,"channel":1,"num_words":2,"start":89.119995,"end":89.759995},{"sentences":[{"text":"I 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price.","start":90.09,"end":91.77,"sentiment":"neutral","sentiment_score":-0.007349293146814618},{"text":"Actually, we got one customer.","start":91.77,"end":92.97,"sentiment":"neutral","sentiment_score":0.002891164645552635},{"text":"We are partner with DSTech, and we got one customer who is after, you know, like, MTR kit.","start":92.97,"end":99.95,"sentiment":"neutral","sentiment_score":0.012425292904178301}],"sentiment":"neutral","sentiment_score":0.006222201449175676,"channel":0,"num_words":30,"start":90.09,"end":99.95},{"sentences":[{"text":"Alright.","start":101.025,"end":101.505,"sentiment":"neutral","sentiment_score":0.03633079677820206},{"text":"Yeah.","start":101.505,"end":101.825,"sentiment":"neutral","sentiment_score":0.03615812212228775},{"text":"I just checked it is available.","start":101.825,"end":104.165,"sentiment":"neutral","sentiment_score":0.03481279592961073},{"text":"And what was the name of the 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Techom.","start":109.435,"end":111.055,"sentiment":"neutral","sentiment_score":0.0016921448210875194}],"sentiment":"neutral","sentiment_score":0.0016921448210875194,"channel":0,"num_words":3,"start":109.435,"end":111.055},{"sentences":[{"text":"Peck Home?","start":112.865,"end":113.765,"sentiment":"neutral","sentiment_score":0.0019978962372988462}],"sentiment":"neutral","sentiment_score":0.0019978962372988462,"channel":1,"num_words":2,"start":112.865,"end":113.765},{"sentences":[{"text":"T e c h, Technology","start":114.634995,"end":116.255,"sentiment":"neutral","sentiment_score":0.000958651804830879}],"sentiment":"neutral","sentiment_score":0.000958651804830879,"channel":0,"num_words":5,"start":114.634995,"end":116.255},{"sentences":[{"text":"Mhmm.","start":116.47,"end":116.97,"sentiment":"neutral","sentiment_score":0.0011430804152041674}],"sentiment":"neutral","sentiment_score":0.0011430804152041674,"channel":1,"num_words":1,"start":116.47,"end":116.97},{"sentences":[{"text":"Tech, o m.","start":116.475,"end":118.25,"sentiment":"neutral","sentiment_score":-0.000033228153673311}],"sentiment":"neutral","sentiment_score":-0.000033228153673311,"channel":0,"num_words":3,"start":116.475,"end":118.25},{"sentences":[{"text":"Mhmm.","start":118.07,"end":118.57,"sentiment":"neutral","sentiment_score":0.0002611365634948015},{"text":"O m.","start":118.95,"end":119.509995,"sentiment":"neutral","sentiment_score":-0.0020266263745725155},{"text":"O m.","start":119.509995,"end":119.829994,"sentiment":"neutral","sentiment_score":-0.0017314221086053294},{"text":"Okay.","start":119.829994,"end":120.149994,"sentiment":"neutral","sentiment_score":0.011003833264112473},{"text":"Tech 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The representative checks the availability of the product and suggests reaching out to the product manager for more information. The customer is interested in the v 50 video bar max and the v 70 video bar kit, but the representative cannot find the exact product and suggests sending an email with the customer's information."},"intents":{"segments":[{"text":"Actually, mate, I just wanted to inquire about the product with SQMH XT 10 w s. So MHXT10?","start_word":39,"end_word":56,"intents":[{"intent":"Inquire about product","confidence_score":0.2252645}]},{"text":"It's a Max of MTR kit. Alright.","start_word":123,"end_word":129,"intents":[{"intent":"Ask about mtr kit","confidence_score":0.00013668028}]},{"text":"I just Because want I to inquire and get the best price. Actually, we got one customer.","start_word":144,"end_word":160,"intents":[{"intent":"Get best price","confidence_score":0.024244092}]},{"text":"I just checked it is available.","start_word":181,"end_word":186,"intents":[{"intent":"Check availability","confidence_score":0.2941042}]},{"text":"So on your account, this is sold for 2,432 and 72.","start_word":271,"end_word":281,"intents":[{"intent":"Check account status","confidence_score":0.22138746}]},{"text":"So on your account, this is sold for 2,432 and 72. Mhmm.","start_word":271,"end_word":282,"intents":[{"intent":"Obtain stock availability","confidence_score":0.0031955685}]},{"text":"In regards with the further reduction, I may need to reach out to the product manager.","start_word":304,"end_word":319,"intents":[{"intent":"Reach out to product manager","confidence_score":0.524788}]},{"text":"Because depending on your I don't know, who set up your account. But so far, that's what I can see on our system. Okay. Yeah.","start_word":322,"end_word":346,"intents":[{"intent":"Set up account","confidence_score":0.0024440216}]},{"text":"Do you know, like, about the v 50 video bar max, sir? V 50 and v 70.","start_word":470,"end_word":486,"intents":[{"intent":"Check video bar max","confidence_score":0.06507274}]},{"text":"I'm just checking if there's any ETA on our system. One moment.","start_word":520,"end_word":531,"intents":[{"intent":"Check system status","confidence_score":0.15449734}]},{"text":"Does the customer I'm referring to a whole bunch of kit or just Yeah.","start_word":822,"end_word":835,"intents":[{"intent":"Express confusion about product details","confidence_score":0.00035328345},{"intent":"Explain product reference","confidence_score":0.00034539553}]},{"text":"So the 10 w s, the kit, the pricing side of things, and a Kit And for either KFor b f. V70 Mhmm. or V15? Yep.","start_word":941,"end_word":966,"intents":[{"intent":"Provide information","confidence_score":0.006129086}]},{"text":"I'll just grab your email address because I don't know if Sales mhmm. @techconsistence.","start_word":978,"end_word":991,"intents":[{"intent":"Request email address","confidence_score":0.053514607}]}]},"sentiments":{"segments":[{"text":"Good afternoon. DFX. This is Mario. How can I help? Hello? Hello. Good afternoon there.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.1734185665845871},{"text":"Good afternoon. This is Ross with Techcom. How's it going, I'm all good. Thank you. How are you? That's great. I'm doing well, buddy.","start_word":15,"end_word":38,"sentiment":"positive","sentiment_score":0.5522961020469666},{"text":"Actually, mate, I just wanted to inquire about the product with SQMH XT 10 w s. So MHXT10? X t 10. WS. Let me check. Is It's that the MaxForMTRKit. x t, TForTango? Yep. TTForTiger. And 10IsNumeric10WS. Yep. Alright. Let me have a look on this one. One moment, please. Can you hear me loud and clear? The connection was cutting in and out when when you called. Alright. So that's the is that the let's see, is that like a bundle product? Yep. It's a Max of MTR kit. Alright. Let me quickly check. Have you purchased this one before? No. Not. No. Yeah. I just Because want I to inquire and get the best price. Actually, we got one customer. We are partner with DSTech, and we got one customer who is after, you know, like, MTR kit. Alright. Yeah. I just checked it is available. And what was the name of the on Account your account? name is Techom. Peck Home? T e c h, Technology Mhmm. Tech, o m. Mhmm. O m. O m. Okay. Tech Home. Alright. Yep. Let me let me do a dummy code for you here. One moment. Yep. And that's in Victoria? Sorry? In Victoria? I didn't catch you, mate. Melbourne? This is in Victoria? In Melbourne? Yep. You're based in Victoria, Melbourne. Right. Yeah. Okay. Alright. Let me just check now. Alright. So on your account, this is sold for 2,432 and 72. Mhmm. And let's see. Let's see. Okay. Yeah. Actually, that that's the promo price already with your account, $2.04 $3.02 n 72. In regards with the further reduction, I may need to reach out to the product manager. Mhmm. Yeah. Because depending on your I don't know, who set up your account. But so far, that's what I can see on our system. Okay. Yeah. So So I may need to reach out to you again once I confirm. account manager is, I think, Jordan Kendall. Yeah. That's what what I'm gonna do next because I don't have the ability to adjust your pricing side of things. Okay. Oh, actually, I tried calling him, but he didn't answer. So I was just checking, like, here it's saying there's a stock available in Queensland. So I just dialed for Queensland. Yeah. Yeah. Because so far, there is stock in Queensland as we speak. Actually, it's just a few stocks available. But, yeah, if if Mhmm. you want, I'll just And, send an email to also, I mhmm. want, if you can help me out in one more thing, Mhmm. Do you know, like, about the v 50 video bar max, sir? V 50 and v 70. Yeah. How can I help with that one? If you can help me out with the stock availability.","start_word":39,"end_word":504,"sentiment":"neutral","sentiment_score":0.013243565619663365},{"text":"Stuck.","start_word":505,"end_word":505,"sentiment":"negative","sentiment_score":-0.3731927275657654},{"text":"Yeah.","start_word":506,"end_word":506,"sentiment":"neutral","sentiment_score":-0.3120585083961487},{"text":"This one is not in stock.","start_word":507,"end_word":512,"sentiment":"negative","sentiment_score":-0.46844467520713806},{"text":"Let me check. Right. One moment, please. I'm just checking if there's any ETA on our system. One moment. Yep. Alright. So far, we have upcoming earliest twenty seventh of this month. Twenty seventh of this month. Yes. Coming from New South Wales. And yeah. Victoria. We need it in Victoria. So Victoria, like, how soon? Twenty seventh. Yep. '27. That's correct. That's as far as Alright. approximate time for it to arrive. And plus, you know, booking it in from the warehouse to consider. Alright. And this is just a video bar. Right? This is not a kit It's not like the a previous case. It's a one. single it's a single item. It's just the the video bar. Okay. So Okay. is there any kit available along with this, if you can suggest? Let's see. The customer is after a whole kit like the previous one I showed you. Let me have a look. Yeah. I don't see it on on the system. I think I need to check with this with Jordan as well. Yep. Because most probably, there is a kit, but it's not yet on the Mhmm. system. Or maybe they can arrange an order for you to to be able to fulfill this one. One moment. Let me let me let me try. Because it could be any, you know, any SKU with a kit unless Okay. Actually, customer did like this product. We suggested in v fifty and v 70, but it's just a single video bar. He needs a whole kit. Yeah. Let's see. Because the v 70, This is in back order as well. This one has it comes with the, like, a controller. Let me check. Yeah. So the v seven e x bar, it comes with this, like, an iPad iPad like controller. Just the iPhone controller. Yeah. Does the customer I'm referring to a whole bunch of kit or just Yeah. Whole bunch of kid. The one I referred you before. Very MTR similar kid. Yep. Like, to he needs a screen video bar that. and, like, a small Yeah. iPad thing. Yeah. I think I'll need to get in touch with the product manager in regards with this one because I cannot see it on my end. Are you happy for me to just send you an email? Because I think we'll have the answer tomorrow because I think they're about to clock out now as we speak. Yeah. Right. I can understand. Yeah. Okay. Let me let me just repeat back the your inquiry. So the 10 w s, the kit, the pricing side of things, and a Kit And for either KFor b f. V70 Mhmm. or V15? Yep. Either of them. Yep. Okay. And your Yep. email address Alright. I'll just grab your email address because I don't know if Sales mhmm. @techconsistence.com.au.saleswiths Sales. Mhmm. at techconsistence, company name, Yep. Dot com dot a u. So dot com sales. dot com dot a. Yep. At Mhmm. tech o m systems dot com dot a u. Right. Sorry. What was your name again? I didn't catch your your name. Ross. Ross. Raul. Got it. Okeydoke.","start_word":513,"end_word":1042,"sentiment":"neutral","sentiment_score":0.0014223403877244806},{"text":"Thank you so much for your Alright. Thanks. Thanks for your time, mate. time.","start_word":1043,"end_word":1056,"sentiment":"positive","sentiment_score":0.45917657017707825},{"text":"Cheers. No.","start_word":1057,"end_word":1058,"sentiment":"neutral","sentiment_score":0.1876065135002136},{"text":"You're Bye. welcome. Alright. Have a wonderful day. You too.","start_word":1059,"end_word":1068,"sentiment":"positive","sentiment_score":0.6279832720756531},{"text":"Alright. Bye bye.","start_word":1069,"end_word":1071,"sentiment":"neutral","sentiment_score":0.24313434958457947}],"average":{"sentiment":"neutral","sentiment_score":0.03483903994557415}}}}