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Have you already checked which network is serviceable to your address? Because we do offer a lot of networks here. Supa, Linham. Oh, Supa. Okay. Mhmm. One moment, please. Okay. 313 mhmm. Mhmm. Okay. Thank you. And, usually, our ordering process should be done through the site, or would you like to process it over the phone, or would you like me to send the link? Okay. Thank you. May I have your full name, please? Yeah. Your name? H e n t, Hemat. And you're saying you already selected and processed your order? Uh-huh. Yes. So currently, if you could notice from our side, if you will be signing up for a twelve month contract, you will be eligible for a freight router. If you need a router and then you just need to pay the delivery fee, you have an option to have it standard, which is $20, and then express $30. As you go along with the ordering process, you will be able to see an option for the delivery charge for the router. Yeah. So when when you selected your plan, for example, you already selected the plan. Okay? Then you scroll down a little bit. You will be seeing Airtel gaming, Airtel performance. So if you are selecting or if you're opting for twelve month, you have to select the twelve months. With the router, are you seeing it like free router for twelve months? Just select that, and then go ahead. Yeah. Yeah. Actually, we no longer have the k seven router, but we do have the a x 4,500. So whichever router we have available, we'll be sending it to you, and then select the twelve month contract connection fee. Select it. Mhmm. Mhmm. Have you seen the delivery option? Like mhmm. Yeah. Yeah. Let's check. Sure. No worries. No rush. I'll be in the line. The options to process the payment? I'm sorry. What have you said? Uh-huh. Sure. Okay. Let me just check. It seems like we got your order here. Would you mind giving me a minute or two? I'll check first. Okay. Thank you. Stay on the line. Thank you so much for staying on the line. So I could confirm that we received your order under Hemant Dangi, and then the payment was declined. You used the card under the name Procticia Mahara? Uh-huh. Card number? Oh, okay. Sure. And since from the order, it's not included the delivery charge, would you like me to you would like a standard $20 for the express so I can just arrange the invoice here, and then we could just process over the phone? Okay. Yeah. That is that is correct. Free router. The router is free. The value of a router that we are providing usually valued from $150 to $220. The item is free. However, the delivery charge is not free. You have to shoulder the delivery charge. Reason why you have this option, $20 postage standard or the express. You're not paying for the item. It's the postage for you to receive it. Yeah. No. You don't need to return it as long as you've completed the contract. But in case you terminate your contract early, like, you have not fulfill finish, you have to pay for the value of the router, and the discounted period will be null and void, and it will be charged to you. So it will be critical and important to finish the contract to avoid fees. Mm-mm. Mm-mm. Yeah. That would be doable. Yeah. That would be doable. As long as you notify us, you let us know, of course. And as long as the address is serviceable, we can go ahead and activate your service to the new location that you will be transferring, and you can bring the contract. Because even though it's from another network, like, for example, right now your address is Supa Network, and in case you will be transferring to other location, which is, like, another network, for example, NBN or Gigafy, Opticom, as long it's serviceable, we can transfer your services, and you can bring the contract. Yeah. But you have to provide us a notice. Alright? But I don't want you to cancel early to that way you could avoid the termination fees, something like that. One moment here. $459 45¢. Yes. So for standard, you should be receiving it within three to five days. And then for express, you should be receiving it within one to three days. So which one you preferred? No. No. Don't say that. I might as well. Anyway, Ahmed, just would you mind staying tonight? I'll just prepare the invoice so we can process it over the phone, the $20. Okay. Sure. Thank you. Thank you so much for staying the line. So the $20 invoice has been created. And are you using the same Mastercard? Okay. Sure. Let me just indicate here. Mastercard. May I have the card number, please? Yeah. Okay. Let me look at here. Thank you. 5353161407892431. Okay. Thank you. Expiry date, please? 01/27. Okay. Security code, please? 530. And it's under miss Practicia Mahara. Okay. Thank you. $20. Okay. So you will be receiving, like, a message to authorize the charge, okay, to your Com App Bank. Okay. Your $20 postage has been settled as well. And then, Hemat, our technical team is on the process of processing the order, activating it, and then you will also receive a welcome email to your email address. That's included your username and password and the link for the customer portal because you have an option to access your Airtel AU account through our customer portal, wherein you can see your account information, invoices, payment, and usage history. And then you will also receive an email or SMS text message once your services has been activated. And then, also, once your router has been sent out, we'll send you the tracking details for your reference. Alright? And then one more thing since I have you on the line. Would you like to set up a direct debit using this card? Okay. Sure. So let me just put here. And then once it's approved, you will also receive a direct debit agreement to your email address for reference. Okay? And may I have again the security code, the three digits code? I will enroll this. Yes. For direct debit. 530. Okay. So those details will be sent to your email address about the direct debit agreement, the activation. You will receive an SMS and then welcome email, and then I'll send you the tracking details once router has been sent. Okay? And then if you have any further questions pop up to your mind after this call, just give us a call. We'll be open until 6PM today. Actually, every day until 6PM. Alright. You're welcome. And then additional, the router you'll be receiving, it's already been, preconfigured, so you don't need to configure it on your end. Less stress. It's it will be plug in and play. And in case, you encounter any error or if you need support, just give us a call or, send us an SMS a text message. Those included the numbers from the SMS that you're receiving. Okay. Thank you so much. Regards me to your wife, and have a good day, sir. Be safe. Mhmm. 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Good afternoon. This is here at all accounts. How may I help you today? Oh, sure.\n\nWe'll be more than happy to help you out. Just one moment here. Have you already checked which network is serviceable to your address? Because we do offer a lot of networks here. Supa, Linham.\n\nOh, Supa. Okay. Mhmm. One moment, please. Okay.\n\n313 mhmm. Mhmm. Okay. Thank you. And, usually, our ordering process should be done through the site, or would you like to process it over the phone, or would you like me to send the link?\n\nOkay. Thank you. May I have your full name, please? Yeah. Your name?\n\nH e n t, Hemat. And you're saying you already selected and processed your order? Uh-huh. Yes. So currently, if you could notice from our side, if you will be signing up for a twelve month contract, you will be eligible for a freight router.\n\nIf you need a router and then you just need to pay the delivery fee, you have an option to have it standard, which is $20, and then express $30. As you go along with the ordering process, you will be able to see an option for the delivery charge for the router. Yeah. So when when you selected your plan, for example, you already selected the plan. Okay?\n\nThen you scroll down a little bit. You will be seeing Airtel gaming, Airtel performance. So if you are selecting or if you're opting for twelve month, you have to select the twelve months. With the router, are you seeing it like free router for twelve months? Just select that, and then go ahead.\n\nYeah. Yeah. Actually, we no longer have the k seven router, but we do have the a x 4,500. So whichever router we have available, we'll be sending it to you, and then select the twelve month contract connection fee. Select it.\n\nMhmm. Mhmm. Have you seen the delivery option? Like mhmm. Yeah.\n\nYeah. Let's check. Sure. No worries. No rush.\n\nI'll be in the line. The options to process the payment? I'm sorry. What have you said? Uh-huh.\n\nSure. Okay. Let me just check. It seems like we got your order here. Would you mind giving me a minute or two?\n\nI'll check first. Okay. Thank you. Stay on the line. Thank you so much for staying on the line.\n\nSo I could confirm that we received your order under Hemant Dangi, and then the payment was declined. You used the card under the name Procticia Mahara? Uh-huh. Card number? Oh, okay.\n\nSure. And since from the order, it's not included the delivery charge, would you like me to you would like a standard $20 for the express so I can just arrange the invoice here, and then we could just process over the phone? Okay. Yeah. That is that is correct.\n\nFree router. The router is free. The value of a router that we are providing usually valued from $150 to $220. The item is free. However, the delivery charge is not free.\n\nYou have to shoulder the delivery charge. Reason why you have this option, $20 postage standard or the express. You're not paying for the item. It's the postage for you to receive it. Yeah.\n\nNo. You don't need to return it as long as you've completed the contract. But in case you terminate your contract early, like, you have not fulfill finish, you have to pay for the value of the router, and the discounted period will be null and void, and it will be charged to you. So it will be critical and important to finish the contract to avoid fees. Mm-mm.\n\nMm-mm. Yeah. That would be doable. Yeah. That would be doable.\n\nAs long as you notify us, you let us know, of course. And as long as the address is serviceable, we can go ahead and activate your service to the new location that you will be transferring, and you can bring the contract. Because even though it's from another network, like, for example, right now your address is Supa Network, and in case you will be transferring to other location, which is, like, another network, for example, NBN or Gigafy, Opticom, as long it's serviceable, we can transfer your services, and you can bring the contract. Yeah. But you have to provide us a notice.\n\nAlright? But I don't want you to cancel early to that way you could avoid the termination fees, something like that. One moment here. $459 45¢. Yes.\n\nSo for standard, you should be receiving it within three to five days. And then for express, you should be receiving it within one to three days. So which one you preferred? No. No.\n\nDon't say that. I might as well. Anyway, Ahmed, just would you mind staying tonight? I'll just prepare the invoice so we can process it over the phone, the $20. Okay.\n\nSure. Thank you. Thank you so much for staying the line. So the $20 invoice has been created. And are you using the same Mastercard?\n\nOkay. Sure. Let me just indicate here. Mastercard. May I have the card number, please?\n\nYeah. Okay. Let me look at here. Thank you. 5353161407892431.\n\nOkay. Thank you. Expiry date, please? 01/27. Okay.\n\nSecurity code, please? 530. And it's under miss Practicia Mahara. Okay. Thank you.\n\n$20. Okay. So you will be receiving, like, a message to authorize the charge, okay, to your Com App Bank. Okay. Your $20 postage has been settled as well.\n\nAnd then, Hemat, our technical team is on the process of processing the order, activating it, and then you will also receive a welcome email to your email address. That's included your username and password and the link for the customer portal because you have an option to access your Airtel AU account through our customer portal, wherein you can see your account information, invoices, payment, and usage history. And then you will also receive an email or SMS text message once your services has been activated. And then, also, once your router has been sent out, we'll send you the tracking details for your reference. Alright?\n\nAnd then one more thing since I have you on the line. Would you like to set up a direct debit using this card? Okay. Sure. So let me just put here.\n\nAnd then once it's approved, you will also receive a direct debit agreement to your email address for reference. Okay? And may I have again the security code, the three digits code? I will enroll this. Yes.\n\nFor direct debit. 530. Okay. So those details will be sent to your email address about the direct debit agreement, the activation. You will receive an SMS and then welcome email, and then I'll send you the tracking details once router has been sent.\n\nOkay? And then if you have any further questions pop up to your mind after this call, just give us a call. We'll be open until 6PM today. Actually, every day until 6PM. Alright.\n\nYou're welcome. And then additional, the router you'll be receiving, it's already been, preconfigured, so you don't need to configure it on your end. Less stress. It's it will be plug in and play. And in case, you encounter any error or if you need support, just give us a call or, send us an SMS a text message.\n\nThose included the numbers from the SMS that you're receiving. Okay. Thank you so much. Regards me to your wife, and have a good day, sir. Be safe.\n\nMhmm. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.12,"sentiment":"positive","sentiment_score":0.4198833703994751},{"text":"Good afternoon.","start":1.12,"end":1.8399999,"sentiment":"positive","sentiment_score":0.5993932485580444},{"text":"This is here at all accounts.","start":1.8399999,"end":3.12,"sentiment":"positive","sentiment_score":0.5076695829629898},{"text":"How may I help you today?","start":3.12,"end":4.34,"sentiment":"positive","sentiment_score":0.5297274937232336},{"text":"Oh, sure.","start":11.599999,"end":12.32,"sentiment":"positive","sentiment_score":0.4789324402809143}],"sentiment":"positive","sentiment_score":0.517701012246749,"num_words":17,"start":0.71999997,"end":12.32},{"sentences":[{"text":"We'll be more than happy to help you out.","start":12.32,"end":14.74,"sentiment":"positive","sentiment_score":0.7213662266731262},{"text":"Just one moment here.","start":15.845,"end":17.785,"sentiment":"neutral","sentiment_score":0.2317364290356636},{"text":"Have you already checked which network is serviceable to your address?","start":18.244999,"end":23.125,"sentiment":"neutral","sentiment_score":0.04709802584891969},{"text":"Because we do offer a lot of networks here.","start":23.125,"end":25.785,"sentiment":"neutral","sentiment_score":0.10828929311699337},{"text":"Supa, Linham.","start":26.005,"end":27.305,"sentiment":"neutral","sentiment_score":0.059982143342494965}],"sentiment":"neutral","sentiment_score":0.2580539418650525,"num_words":35,"start":12.32,"end":27.305},{"sentences":[{"text":"Oh, Supa.","start":31.6,"end":32.5,"sentiment":"neutral","sentiment_score":0.09130055829882622},{"text":"Okay.","start":33.04,"end":33.54,"sentiment":"neutral","sentiment_score":0.1999214142560959},{"text":"Mhmm.","start":37.76,"end":38.26,"sentiment":"neutral","sentiment_score":0.06192250922322273},{"text":"One moment, please.","start":42.96,"end":44.1,"sentiment":"neutral","sentiment_score":0.037920051564772926},{"text":"Okay.","start":49.635,"end":50.114998,"sentiment":"neutral","sentiment_score":0.021755555644631382}],"sentiment":"neutral","sentiment_score":0.07249509380199015,"num_words":8,"start":31.6,"end":50.114998},{"sentences":[{"text":"313 mhmm.","start":50.114998,"end":54.215,"sentiment":"neutral","sentiment_score":0.02048047725111246},{"text":"Mhmm.","start":56.754997,"end":57.254997,"sentiment":"neutral","sentiment_score":0.03326430171728134},{"text":"Okay.","start":66.41,"end":66.91,"sentiment":"neutral","sentiment_score":0.1913948953151703},{"text":"Thank you.","start":67.05,"end":67.87,"sentiment":"positive","sentiment_score":0.4814271032810211},{"text":"And, usually, our ordering process should be done through the site, or would you like to process it over the phone, or would you like me to send the link?","start":68.17,"end":77.765,"sentiment":"neutral","sentiment_score":0.09897209579745929}],"sentiment":"neutral","sentiment_score":0.1166010342227916,"num_words":36,"start":50.114998,"end":77.765},{"sentences":[{"text":"Okay.","start":89.479996,"end":89.799995,"sentiment":"neutral","sentiment_score":0.16351409256458282},{"text":"Thank you.","start":89.799995,"end":90.28,"sentiment":"neutral","sentiment_score":0.2673740088939667},{"text":"May I have your full name, please?","start":90.28,"end":91.979996,"sentiment":"neutral","sentiment_score":0.09580664336681366},{"text":"Yeah.","start":94.2,"end":94.52,"sentiment":"neutral","sentiment_score":0.018441319465637207},{"text":"Your name?","start":94.52,"end":95.5,"sentiment":"neutral","sentiment_score":0.013266453519463539}],"sentiment":"neutral","sentiment_score":0.10876021849421355,"num_words":13,"start":89.479996,"end":95.5},{"sentences":[{"text":"H e n t, Hemat.","start":100.44,"end":103.774994,"sentiment":"neutral","sentiment_score":0.021249815821647644},{"text":"And you're saying you already selected and processed your order?","start":111.195,"end":115.534996,"sentiment":"neutral","sentiment_score":0.035860683768987656},{"text":"Uh-huh.","start":128.45999,"end":128.955,"sentiment":"neutral","sentiment_score":-0.17858196794986725},{"text":"Yes.","start":142.95001,"end":143.19,"sentiment":"neutral","sentiment_score":-0.07713514566421509},{"text":"So currently, if you could notice from our side, if you will be signing up for a twelve month contract, you will be eligible for a freight router.","start":143.19,"end":154.25,"sentiment":"neutral","sentiment_score":0.13615907356142998}],"sentiment":"neutral","sentiment_score":0.08936873028675715,"num_words":45,"start":100.44,"end":154.25},{"sentences":[{"text":"If you need a router and then you just need to pay the delivery fee, you have an option to have it standard, which is $20, and then express $30.","start":154.87001,"end":166.415,"sentiment":"neutral","sentiment_score":0.12642672980825106},{"text":"As you go along with the ordering process, you will be able to see an option for the delivery charge for the router.","start":166.47499,"end":174.04001,"sentiment":"neutral","sentiment_score":0.20697594466416733},{"text":"Yeah.","start":190.235,"end":190.71501,"sentiment":"neutral","sentiment_score":0.06383968144655228},{"text":"So when when you selected your plan, for example, you already selected the plan.","start":190.71501,"end":195.595,"sentiment":"neutral","sentiment_score":0.10719388563718114},{"text":"Okay?","start":195.595,"end":195.99501,"sentiment":"neutral","sentiment_score":0.08871956169605255}],"sentiment":"neutral","sentiment_score":0.14792061251574667,"num_words":69,"start":154.87001,"end":195.99501},{"sentences":[{"text":"Then you scroll down a little bit.","start":195.99501,"end":197.93501,"sentiment":"neutral","sentiment_score":0.10224962447370801},{"text":"You will be seeing Airtel gaming, Airtel performance.","start":198.14,"end":201.59999,"sentiment":"neutral","sentiment_score":0.13931183516979218},{"text":"So if you are selecting or if you're opting for twelve month, you have to select the twelve months.","start":202.3,"end":208.38,"sentiment":"neutral","sentiment_score":0.12258099058741018},{"text":"With the router, are you seeing it like free router for twelve months?","start":208.38,"end":211.785,"sentiment":"neutral","sentiment_score":0.11846429568070632},{"text":"Just select that, and then go ahead.","start":212.02501,"end":217.485,"sentiment":"neutral","sentiment_score":0.06798848775880677}],"sentiment":"neutral","sentiment_score":0.11435622466659104,"num_words":54,"start":195.99501,"end":217.485},{"sentences":[{"text":"Yeah.","start":219.625,"end":220.125,"sentiment":"neutral","sentiment_score":0.04362954944372177},{"text":"Yeah.","start":223.30501,"end":223.80501,"sentiment":"neutral","sentiment_score":0.05073143169283867},{"text":"Actually, we no longer have the k seven router, but we do have the a x 4,500.","start":224.02501,"end":232.13,"sentiment":"neutral","sentiment_score":0.03722177621196298},{"text":"So whichever router we have available, we'll be sending it to you, and then select the twelve month contract connection fee.","start":232.13,"end":238.93001,"sentiment":"neutral","sentiment_score":0.09306909747066952},{"text":"Select it.","start":238.93001,"end":239.805,"sentiment":"neutral","sentiment_score":0.04147004149854183}],"sentiment":"neutral","sentiment_score":0.06582195968145416,"num_words":42,"start":219.625,"end":239.805},{"sentences":[{"text":"Mhmm.","start":239.805,"end":240.305,"sentiment":"neutral","sentiment_score":0.03575976938009262},{"text":"Mhmm.","start":245.805,"end":246.305,"sentiment":"neutral","sentiment_score":0.02817438542842865},{"text":"Have you seen the delivery option?","start":251.805,"end":256.27002,"sentiment":"neutral","sentiment_score":-0.002305645495653153},{"text":"Like mhmm.","start":256.41,"end":261.47,"sentiment":"neutral","sentiment_score":-0.0273467803344829},{"text":"Yeah.","start":262.09,"end":262.41,"sentiment":"neutral","sentiment_score":0.033861659467220306}],"sentiment":"neutral","sentiment_score":0.00266076187571426,"num_words":11,"start":239.805,"end":262.41},{"sentences":[{"text":"Yeah.","start":262.41,"end":262.91,"sentiment":"neutral","sentiment_score":0.03956613689661026},{"text":"Let's check.","start":263.77002,"end":264.67,"sentiment":"neutral","sentiment_score":0.043064359575510025},{"text":"Sure.","start":274.42502,"end":274.905,"sentiment":"neutral","sentiment_score":0.11534030735492706},{"text":"No worries.","start":274.905,"end":275.465,"sentiment":"neutral","sentiment_score":0.12196627631783485},{"text":"No rush.","start":275.465,"end":276.025,"sentiment":"neutral","sentiment_score":0.08460359275341034}],"sentiment":"neutral","sentiment_score":0.08177186269313097,"num_words":8,"start":262.41,"end":276.025},{"sentences":[{"text":"I'll be in the line.","start":276.025,"end":277.085,"sentiment":"neutral","sentiment_score":0.11448614299297333},{"text":"The options to process the payment?","start":413.38998,"end":416.105,"sentiment":"neutral","sentiment_score":-0.1571186805764834},{"text":"I'm sorry.","start":416.105,"end":416.505,"sentiment":"neutral","sentiment_score":-0.18485668301582336},{"text":"What have you said?","start":416.505,"end":417.565,"sentiment":"neutral","sentiment_score":-0.1267424374818802},{"text":"Uh-huh.","start":421.065,"end":421.565,"sentiment":"neutral","sentiment_score":-0.05597323179244995}],"sentiment":"neutral","sentiment_score":-0.07238542868031396,"num_words":18,"start":276.025,"end":421.565},{"sentences":[{"text":"Sure.","start":428.58502,"end":429.08502,"sentiment":"neutral","sentiment_score":-0.02357756346464157},{"text":"Okay.","start":488.76,"end":489.16,"sentiment":"neutral","sentiment_score":-0.04167753458023071},{"text":"Let me just check.","start":489.16,"end":490.04,"sentiment":"neutral","sentiment_score":-0.007576553616672754},{"text":"It seems like we got your order here.","start":490.04,"end":492.38,"sentiment":"neutral","sentiment_score":0.061502056661993265},{"text":"Would you mind giving me a minute or two?","start":492.44,"end":494.28,"sentiment":"neutral","sentiment_score":0.026254675765004423}],"sentiment":"neutral","sentiment_score":0.027510748811714027,"num_words":23,"start":428.58502,"end":494.28},{"sentences":[{"text":"I'll check first.","start":494.28,"end":495.26,"sentiment":"neutral","sentiment_score":0.018464843432108562},{"text":"Okay.","start":496.575,"end":496.975,"sentiment":"neutral","sentiment_score":0.16174626350402832},{"text":"Thank you.","start":496.975,"end":497.455,"sentiment":"positive","sentiment_score":0.39781391620635986},{"text":"Stay on the line.","start":497.455,"end":498.685,"sentiment":"neutral","sentiment_score":0.25495272874832153},{"text":"Thank you so much for staying on the line.","start":571.59,"end":573.35004,"sentiment":"positive","sentiment_score":0.46566781732771134}],"sentiment":"neutral","sentiment_score":0.327557363008198,"num_words":19,"start":494.28,"end":573.35004},{"sentences":[{"text":"So I could confirm that we received your order under Hemant Dangi, and then the payment was declined.","start":573.35004,"end":583.66504,"sentiment":"neutral","sentiment_score":0.1870862137940195},{"text":"You used the card under the name Procticia Mahara?","start":583.885,"end":587.505,"sentiment":"neutral","sentiment_score":0.06459438883595997},{"text":"Uh-huh.","start":590.125,"end":590.625,"sentiment":"neutral","sentiment_score":-0.062187012284994125},{"text":"Card number?","start":595.23,"end":596.13,"sentiment":"neutral","sentiment_score":-0.09151487797498703},{"text":"Oh, okay.","start":596.67,"end":597.14996,"sentiment":"neutral","sentiment_score":-0.052943987771868706}],"sentiment":"neutral","sentiment_score":0.11243114387616515,"num_words":32,"start":573.35004,"end":597.14996},{"sentences":[{"text":"Sure.","start":597.14996,"end":597.64996,"sentiment":"neutral","sentiment_score":-0.009245445020496844},{"text":"And since from the order, it's not included the delivery charge, would you like me to you would like a standard $20 for the express so I can just arrange the invoice here, and then we could just process over the phone?","start":607.045,"end":622.77,"sentiment":"neutral","sentiment_score":-0.1567633008318288},{"text":"Okay.","start":633.33,"end":633.83,"sentiment":"neutral","sentiment_score":-0.003971686586737633},{"text":"Yeah.","start":634.37,"end":634.69,"sentiment":"neutral","sentiment_score":0.006428936496376991},{"text":"That is that is correct.","start":634.69,"end":637.205,"sentiment":"neutral","sentiment_score":0.048647964373230934}],"sentiment":"neutral","sentiment_score":-0.12695214016363024,"num_words":50,"start":597.14996,"end":637.205},{"sentences":[{"text":"Free router.","start":637.205,"end":638.10504,"sentiment":"neutral","sentiment_score":0.033765239641070366},{"text":"The router is free.","start":638.16504,"end":639.445,"sentiment":"neutral","sentiment_score":0.037274761125445366},{"text":"The value of a router that we are providing usually valued from $150 to $220.","start":639.445,"end":647.385,"sentiment":"neutral","sentiment_score":0.033568721264600754},{"text":"The item is free.","start":647.445,"end":648.645,"sentiment":"neutral","sentiment_score":0.014223604463040829},{"text":"However, the delivery charge is not free.","start":648.645,"end":652.19,"sentiment":"negative","sentiment_score":-0.33701193758419584}],"sentiment":"neutral","sentiment_score":-0.04943840007763356,"num_words":32,"start":637.205,"end":652.19},{"sentences":[{"text":"You have to shoulder the delivery charge.","start":652.57,"end":655.05005,"sentiment":"neutral","sentiment_score":-0.2922718269484384},{"text":"Reason why you have this option, $20 postage standard or the express.","start":655.05005,"end":660.67004,"sentiment":"neutral","sentiment_score":-0.1346735212331017},{"text":"You're not paying for the item.","start":661.05005,"end":662.73004,"sentiment":"neutral","sentiment_score":-0.1949215531349182},{"text":"It's the postage for you to receive it.","start":662.73004,"end":667.005,"sentiment":"neutral","sentiment_score":-0.14665645360946655},{"text":"Yeah.","start":669.305,"end":669.805,"sentiment":"neutral","sentiment_score":-0.027097105979919434}],"sentiment":"neutral","sentiment_score":-0.17740773815004265,"num_words":34,"start":652.57,"end":669.805},{"sentences":[{"text":"No.","start":676.025,"end":676.345,"sentiment":"neutral","sentiment_score":-0.1485022008419037},{"text":"You don't need to return it as long as you've completed the contract.","start":676.345,"end":680.69995,"sentiment":"neutral","sentiment_score":-0.10365471473106971},{"text":"But in case you terminate your contract early, like, you have not fulfill finish, you have to pay for the value of the router, and the discounted period will be null and void, and it will be charged to you.","start":680.69995,"end":695.65497,"sentiment":"neutral","sentiment_score":-0.22276480663567783},{"text":"So it will be critical and important to finish the contract to avoid fees.","start":695.65497,"end":704.71497,"sentiment":"neutral","sentiment_score":-0.09028897807002068},{"text":"Mm-mm.","start":730.385,"end":730.885,"sentiment":"neutral","sentiment_score":0.015407832339406012}],"sentiment":"neutral","sentiment_score":-0.16891657417991024,"num_words":69,"start":676.025,"end":730.885},{"sentences":[{"text":"Mm-mm.","start":731.265,"end":731.765,"sentiment":"neutral","sentiment_score":0.03116258792579174},{"text":"Yeah.","start":732.145,"end":732.625,"sentiment":"neutral","sentiment_score":0.1010020524263382},{"text":"That would be doable.","start":732.625,"end":733.765,"sentiment":"neutral","sentiment_score":0.20991159230470657},{"text":"Yeah.","start":734.46497,"end":734.785,"sentiment":"neutral","sentiment_score":0.2115216702222824},{"text":"That would be doable.","start":734.785,"end":735.925,"sentiment":"positive","sentiment_score":0.36945266276597977}],"sentiment":"neutral","sentiment_score":0.24192212098701435,"num_words":11,"start":731.265,"end":735.925},{"sentences":[{"text":"As long as you notify us, you let us know, of course.","start":736.065,"end":739.56,"sentiment":"neutral","sentiment_score":0.15641403943300247},{"text":"And as long as the address is serviceable, we can go ahead and activate your service to the new location that you will be transferring, and you can bring the contract.","start":739.62,"end":750.44,"sentiment":"neutral","sentiment_score":0.14344828119201045},{"text":"Because even though it's from another network, like, for example, right now your address is Supa Network, and in case you will be transferring to other location, which is, like, another network, for example, NBN or Gigafy, Opticom, as long it's serviceable, we can transfer your services, and you can bring the contract.","start":750.98,"end":772.43,"sentiment":"neutral","sentiment_score":0.05690805968951504},{"text":"Yeah.","start":772.97,"end":773.29,"sentiment":"neutral","sentiment_score":0.26322227716445923},{"text":"But you have to provide us a notice.","start":773.29,"end":775.13,"sentiment":"neutral","sentiment_score":0.12624986469745636}],"sentiment":"neutral","sentiment_score":0.1010782242708263,"num_words":105,"start":736.065,"end":775.13},{"sentences":[{"text":"Alright?","start":775.13,"end":775.63,"sentiment":"neutral","sentiment_score":0.04797328636050224},{"text":"But I don't want you to cancel early to that way you could avoid the termination fees, something like that.","start":775.93,"end":784.005,"sentiment":"neutral","sentiment_score":-0.05533855445683002},{"text":"One moment here.","start":784.785,"end":786.165,"sentiment":"neutral","sentiment_score":0.014678147931893667},{"text":"$459 45¢.","start":787.58496,"end":790.40497,"sentiment":"neutral","sentiment_score":-0.006035418249666691},{"text":"Yes.","start":800.32,"end":800.82,"sentiment":"neutral","sentiment_score":-0.006772025488317013}],"sentiment":"neutral","sentiment_score":-0.039521953950707726,"num_words":27,"start":775.13,"end":800.82},{"sentences":[{"text":"So for standard, you should be receiving it within three to five days.","start":801.36,"end":805.94,"sentiment":"neutral","sentiment_score":0.13335919609436622},{"text":"And then for express, you should be receiving it within one to three days.","start":806.27496,"end":810.755,"sentiment":"neutral","sentiment_score":0.14010174998215266},{"text":"So which one you preferred?","start":810.755,"end":812.455,"sentiment":"neutral","sentiment_score":0.03856224976480007},{"text":"No.","start":817.15497,"end":817.315,"sentiment":"negative","sentiment_score":-0.3655946850776672},{"text":"No.","start":817.315,"end":817.555,"sentiment":"neutral","sentiment_score":-0.32511407136917114}],"sentiment":"neutral","sentiment_score":0.09403519239276648,"num_words":34,"start":801.36,"end":817.555},{"sentences":[{"text":"Don't say that.","start":817.555,"end":818.615,"sentiment":"neutral","sentiment_score":-0.26857967178026837},{"text":"I might as well.","start":819.075,"end":820.135,"sentiment":"neutral","sentiment_score":-0.12638991884887218},{"text":"Anyway, Ahmed, just would you mind staying tonight?","start":821.075,"end":824.35,"sentiment":"neutral","sentiment_score":0.046352931996807456},{"text":"I'll just prepare the invoice so we can process it over the phone, the $20.","start":824.35,"end":829.08997,"sentiment":"neutral","sentiment_score":0.08544371699293454},{"text":"Okay.","start":830.91,"end":831.23,"sentiment":"neutral","sentiment_score":0.18586507439613345}],"sentiment":"neutral","sentiment_score":0.017001470791236047,"num_words":31,"start":817.555,"end":831.23},{"sentences":[{"text":"Sure.","start":831.23,"end":831.55,"sentiment":"neutral","sentiment_score":0.2841590940952301},{"text":"Thank you.","start":831.55,"end":832.29,"sentiment":"positive","sentiment_score":0.40936601161956787},{"text":"Thank you so much for staying the line.","start":933.31,"end":935.23,"sentiment":"positive","sentiment_score":0.5488562695682049},{"text":"So the $20 invoice has been created.","start":935.23,"end":938.37,"sentiment":"positive","sentiment_score":0.36692756840160917},{"text":"And are you using the same Mastercard?","start":939.06995,"end":941.73,"sentiment":"neutral","sentiment_score":0.09226713276335172}],"sentiment":"positive","sentiment_score":0.34832416728138926,"num_words":25,"start":831.23,"end":941.73},{"sentences":[{"text":"Okay.","start":946.26996,"end":946.58997,"sentiment":"neutral","sentiment_score":0.07598452270030975},{"text":"Sure.","start":946.58997,"end":946.91,"sentiment":"neutral","sentiment_score":0.09024962782859802},{"text":"Let me just indicate here.","start":946.91,"end":950.03503,"sentiment":"neutral","sentiment_score":0.08386313170194626},{"text":"Mastercard.","start":950.03503,"end":950.53503,"sentiment":"neutral","sentiment_score":0.05675598978996277},{"text":"May I have the card number, please?","start":950.835,"end":952.855,"sentiment":"neutral","sentiment_score":0.055502026208809445}],"sentiment":"neutral","sentiment_score":0.06872133215268453,"num_words":15,"start":946.26996,"end":952.855},{"sentences":[{"text":"Yeah.","start":955.635,"end":956.135,"sentiment":"neutral","sentiment_score":0.04152479022741318},{"text":"Okay.","start":958.195,"end":958.515,"sentiment":"neutral","sentiment_score":0.0366855263710022},{"text":"Let me look at here.","start":958.515,"end":959.97504,"sentiment":"neutral","sentiment_score":0.032649819552898404},{"text":"Thank you.","start":982.865,"end":983.585,"sentiment":"neutral","sentiment_score":0.1540011242032051},{"text":"5353161407892431.","start":983.585,"end":990.165,"sentiment":"neutral","sentiment_score":0.07454417645931244}],"sentiment":"neutral","sentiment_score":0.062400583922863004,"num_words":10,"start":955.635,"end":990.165},{"sentences":[{"text":"Okay.","start":991.62,"end":992.12,"sentiment":"neutral","sentiment_score":0.126860573887825},{"text":"Thank you.","start":992.42,"end":993.24,"sentiment":"neutral","sentiment_score":0.15961185097694397},{"text":"Expiry date, please?","start":993.3,"end":994.6,"sentiment":"neutral","sentiment_score":0.01193920150399208},{"text":"01/27.","start":1000.33997,"end":1002.44,"sentiment":"neutral","sentiment_score":0.007589616347104311},{"text":"Okay.","start":1002.84503,"end":1003.16504,"sentiment":"neutral","sentiment_score":0.011121797375380991}],"sentiment":"neutral","sentiment_score":0.06257666175952181,"num_words":8,"start":991.62,"end":1003.16504},{"sentences":[{"text":"Security code, please?","start":1003.16504,"end":1005.265,"sentiment":"neutral","sentiment_score":0.005724926479160786},{"text":"530.","start":1008.925,"end":1010.205,"sentiment":"neutral","sentiment_score":0.00830419734120369},{"text":"And it's under miss Practicia Mahara.","start":1010.205,"end":1013.66504,"sentiment":"neutral","sentiment_score":0.032979690159360565},{"text":"Okay.","start":1015.325,"end":1015.825,"sentiment":"neutral","sentiment_score":0.15124046802520752},{"text":"Thank you.","start":1015.885,"end":1016.85,"sentiment":"neutral","sentiment_score":0.2702615484595299}],"sentiment":"neutral","sentiment_score":0.07039389866762437,"num_words":13,"start":1003.16504,"end":1016.85},{"sentences":[{"text":"$20.","start":1017.81,"end":1018.70996,"sentiment":"neutral","sentiment_score":0.12004312872886658},{"text":"Okay.","start":1028.21,"end":1028.69,"sentiment":"neutral","sentiment_score":0.1293073445558548},{"text":"So you will be receiving, like, a message to authorize the charge, okay, to your Com App Bank.","start":1028.69,"end":1036.4651,"sentiment":"neutral","sentiment_score":0.17103265474239984},{"text":"Okay.","start":1061.215,"end":1061.695,"sentiment":"neutral","sentiment_score":0.2740823030471802},{"text":"Your $20 postage has been settled as well.","start":1061.695,"end":1065.5549,"sentiment":"neutral","sentiment_score":0.32495514675974846}],"sentiment":"neutral","sentiment_score":0.21385040468183056,"num_words":29,"start":1017.81,"end":1065.5549},{"sentences":[{"text":"And then, Hemat, our technical team is on the process of processing the order, activating it, and then you will also receive a welcome email to your email address.","start":1065.9349,"end":1078.25,"sentiment":"neutral","sentiment_score":0.27012658684418117},{"text":"That's included your username and password and the link for the customer portal because you have an option to access your Airtel AU account through our customer portal, wherein you can see your account information, invoices, payment, and usage history.","start":1079.11,"end":1097.4349,"sentiment":"neutral","sentiment_score":0.22185498308390378},{"text":"And then you will also receive an email or SMS text message once your services has been activated.","start":1098.0549,"end":1105.995,"sentiment":"neutral","sentiment_score":0.1464679961403211},{"text":"And then, also, once your router has been sent out, we'll send you the tracking details for your reference.","start":1106.64,"end":1114.1,"sentiment":"neutral","sentiment_score":0.12420828444393057},{"text":"Alright?","start":1115.84,"end":1116.34,"sentiment":"neutral","sentiment_score":0.1675807237625122}],"sentiment":"neutral","sentiment_score":0.20440964860336802,"num_words":107,"start":1065.9349,"end":1116.34},{"sentences":[{"text":"And then one more thing since I have you on the line.","start":1116.4,"end":1118.88,"sentiment":"neutral","sentiment_score":0.10922878546019395},{"text":"Would you like to set up a direct debit using this card?","start":1118.88,"end":1122.455,"sentiment":"neutral","sentiment_score":0.10730928493042786},{"text":"Okay.","start":1124.515,"end":1124.9149,"sentiment":"neutral","sentiment_score":0.14539125561714172},{"text":"Sure.","start":1124.9149,"end":1125.4149,"sentiment":"neutral","sentiment_score":0.19172021746635437},{"text":"So let me just put here.","start":1125.5549,"end":1127.475,"sentiment":"neutral","sentiment_score":0.1747980217138926}],"sentiment":"neutral","sentiment_score":0.1245111390016973,"num_words":32,"start":1116.4,"end":1127.475},{"sentences":[{"text":"And then once it's approved, you will also receive a direct debit agreement to your email address for reference.","start":1127.475,"end":1134.135,"sentiment":"neutral","sentiment_score":0.1640750973632461},{"text":"Okay?","start":1134.275,"end":1134.775,"sentiment":"neutral","sentiment_score":0.13593104481697085},{"text":"And may I have again the security code, the three digits code?","start":1136.6901,"end":1140.31,"sentiment":"neutral","sentiment_score":0.14324002029995123},{"text":"I will enroll this.","start":1140.93,"end":1142.31,"sentiment":"neutral","sentiment_score":0.1247466467320919},{"text":"Yes.","start":1147.65,"end":1147.9701,"sentiment":"neutral","sentiment_score":0.07419778406620026}],"sentiment":"neutral","sentiment_score":0.14987628403547648,"num_words":37,"start":1127.475,"end":1147.9701},{"sentences":[{"text":"For direct debit.","start":1147.9701,"end":1149.27,"sentiment":"neutral","sentiment_score":0.07096044470866521},{"text":"530.","start":1154.115,"end":1155.0751,"sentiment":"neutral","sentiment_score":0.02830515429377556},{"text":"Okay.","start":1155.0751,"end":1155.3151,"sentiment":"neutral","sentiment_score":0.09549476206302644},{"text":"So those details will be sent to your email address about the direct debit agreement, the activation.","start":1155.3151,"end":1162.295,"sentiment":"neutral","sentiment_score":0.1387750694856924},{"text":"You will receive an SMS and then welcome email, and then I'll send you the tracking details once router has been sent.","start":1162.435,"end":1169.53,"sentiment":"neutral","sentiment_score":0.17291432144966992}],"sentiment":"neutral","sentiment_score":0.14772664780982517,"num_words":44,"start":1147.9701,"end":1169.53},{"sentences":[{"text":"Okay?","start":1169.53,"end":1169.85,"sentiment":"neutral","sentiment_score":0.10098014771938324},{"text":"And then if you have any further questions pop up to your mind after this call, just give us a call.","start":1169.85,"end":1175.15,"sentiment":"neutral","sentiment_score":0.059621435545739676},{"text":"We'll be open until 6PM today.","start":1175.29,"end":1177.4501,"sentiment":"neutral","sentiment_score":0.08178781966368358},{"text":"Actually, every day until 6PM.","start":1177.4501,"end":1179.55,"sentiment":"neutral","sentiment_score":0.05577045902609825},{"text":"Alright.","start":1181.1749,"end":1181.6749,"sentiment":"neutral","sentiment_score":0.23686695098876953}],"sentiment":"neutral","sentiment_score":0.0693963664200376,"num_words":34,"start":1169.53,"end":1181.6749},{"sentences":[{"text":"You're welcome.","start":1182.215,"end":1183.115,"sentiment":"positive","sentiment_score":0.40369001030921936},{"text":"And then additional, the router you'll be receiving, it's already been, preconfigured, so you don't need to configure it on your end.","start":1183.255,"end":1190.615,"sentiment":"neutral","sentiment_score":0.2823055684566498},{"text":"Less stress.","start":1190.615,"end":1191.4149,"sentiment":"neutral","sentiment_score":0.21042965352535248},{"text":"It's it will be plug in and play.","start":1191.4149,"end":1193.4349,"sentiment":"positive","sentiment_score":0.39717087894678116},{"text":"And in case, you encounter any error or if you need support, just give us a call or, send us an SMS a text message.","start":1193.46,"end":1202.2,"sentiment":"neutral","sentiment_score":0.14596688464283944}],"sentiment":"neutral","sentiment_score":0.2417881522264521,"num_words":59,"start":1182.215,"end":1202.2},{"sentences":[{"text":"Those included the numbers from the SMS that you're receiving.","start":1202.26,"end":1205.72,"sentiment":"neutral","sentiment_score":0.15747098624706268},{"text":"Okay.","start":1207.4169,"end":1207.9169,"sentiment":"positive","sentiment_score":0.34856116771698},{"text":"Thank you so much.","start":1207.9769,"end":1209.2769,"sentiment":"positive","sentiment_score":0.6953655481338501},{"text":"Regards me to your wife, and have a good day, sir.","start":1209.3369,"end":1212.6368,"sentiment":"positive","sentiment_score":0.47239985249259253},{"text":"Be safe.","start":1212.9369,"end":1213.7568,"sentiment":"positive","sentiment_score":0.4883323609828949}],"sentiment":"positive","sentiment_score":0.38849272578954697,"num_words":28,"start":1202.26,"end":1213.7568},{"sentences":[{"text":"Mhmm.","start":1214.3768,"end":1214.6969,"sentiment":"neutral","sentiment_score":0.04725951701402664},{"text":"Bye bye.","start":1214.6969,"end":1215.4369,"sentiment":"neutral","sentiment_score":0.07703199237585068}],"sentiment":"neutral","sentiment_score":0.06710783392190933,"num_words":3,"start":1214.3768,"end":1215.4369}]}}]},{"alternatives":[{"transcript":"Hi. This is Hammond, and I want to connect Internet service to my apartment. Yeah. Yeah. Yes. It's it's with the super. Yeah. Super. I I already contacted this morning with Disney Talk. And my address is 313. Yeah, Slash 2 Lindbergh Way, Greenway 2900. No. You you don't need to send me link because I have already selected the super fiber basic super 25 plus 10 unlimited. But full name? H e m a n t, Hemant Hatch, d a n g I, Jangi. Yes. I no. No. I haven't done. But I have selected my first one, super fiber basic. Then I went to the modem, BYO modem. And then when I select it, I can't do it. It it oh, it's selected. Yes. Now I have to do just I I want to do just twelve months contract only. Router is selected. Now it is saying twenty four month contact, twelve month contact, no contract. Connection fee, dollars 45. What does this mean? Yes. Yeah. This two twelve month contract, connection fee $0.03 k 7 Wi Fi six for dual band. This one? Yeah. Twelve month contract. And then order now. Connection sheet zero. Yeah. Then I have to no. I'm just joining order now. Maybe then after it will it will charge me. Let's see. How it's gonna work? Just give me a second. Okay? Okay. Well, I need driver license also. 6. Yes. I'm going to post it to how you like to pay, Mastercard. No. It till now it's not showing anything. Delivery charge. Yeah. Yeah. I'm going to the post it to payment details. Maybe after this, it will show, but I don't know. Just give me a second. Okay? Yeah. It didn't show any delivery charge. Yes. Sure. No worries. Yeah. Yeah. Yes. Yes. My wife just give me a second because she has just Wrong card. Wrong expired date. No. Wrong expired date. Everything is good, but wrong expired date. You should just find alright. No. Sec. Because it is showing it is free. What? Why? Because this app is going free. Do we have to return it after Do we have to return it after our contract finish or not? Yeah. Yeah. Okay. And just in case, if we move from this apartment to another apartment, and we'll can I we we just want to move our Internet service this Internet service from this apartment to another apartment? It will it will also work. Yeah? Yeah. Okay. Good. Good. Good. Thank you. And what's the difference between the standard and expressway? How long it's gonna take? Yep. Yeah. I'll speak for a standard because I'm poor guy. No. No. No. Okay. Yeah. Okay. No worries. Okay. Yes, please. You want the card number? Yeah. Just give me a second. Okay? 5353161407892431. Yes. Thank you. Zero one slash twenty seven. 530. Yep. Yep. Yeah. Okay. Okay. No worries. Okay. Yeah. Yeah. Yeah. Awesome. No worries. Okay. Oh, for for the direct debit? Just give me a second. Computer. 520. Okay. No worries. Okay. No worries. Thank you. Yep. Okay. No worries. Thank you. Have a good day. Thank you. Thank you. Bye. 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This is Hammond, and I want to connect Internet service to my apartment. Yeah. Yeah. Yes.\n\nIt's it's with the super. Yeah. Super. I I already contacted this morning with Disney Talk. And my address is 313.\n\nYeah, Slash 2 Lindbergh Way, Greenway 2900. No. You you don't need to send me link because I have already selected the super fiber basic super 25 plus 10 unlimited. But full name? H e m a n t, Hemant Hatch, d a n g I, Jangi.\n\nYes. I no. No. I haven't done. But I have selected my first one, super fiber basic.\n\nThen I went to the modem, BYO modem. And then when I select it, I can't do it. It it oh, it's selected. Yes. Now I have to do just I I want to do just twelve months contract only.\n\nRouter is selected. Now it is saying twenty four month contact, twelve month contact, no contract. Connection fee, dollars 45. What does this mean? Yes.\n\nYeah. This two twelve month contract, connection fee $0.03 k 7 Wi Fi six for dual band. This one? Yeah. Twelve month contract.\n\nAnd then order now. Connection sheet zero. Yeah. Then I have to no. I'm just joining order now.\n\nMaybe then after it will it will charge me. Let's see. How it's gonna work? Just give me a second. Okay?\n\nOkay. Well, I need driver license also. 6. Yes. I'm going to post it to how you like to pay, Mastercard.\n\nNo. It till now it's not showing anything. Delivery charge. Yeah. Yeah.\n\nI'm going to the post it to payment details. Maybe after this, it will show, but I don't know. Just give me a second. Okay? Yeah.\n\nIt didn't show any delivery charge. Yes. Sure. No worries. Yeah.\n\nYeah. Yes. Yes. My wife just give me a second because she has just Wrong card. Wrong expired date.\n\nNo. Wrong expired date. Everything is good, but wrong expired date. You should just find alright. No.\n\nSec. Because it is showing it is free. What? Why? Because this app is going free.\n\nDo we have to return it after Do we have to return it after our contract finish or not? Yeah. Yeah. Okay. And just in case, if we move from this apartment to another apartment, and we'll can I we we just want to move our Internet service this Internet service from this apartment to another apartment?\n\nIt will it will also work. Yeah? Yeah. Okay. Good.\n\nGood. Good. Thank you. And what's the difference between the standard and expressway? How long it's gonna take?\n\nYep. Yeah. I'll speak for a standard because I'm poor guy. No. No.\n\nNo. Okay. Yeah. Okay. No worries.\n\nOkay. Yes, please. You want the card number? Yeah. Just give me a second.\n\nOkay? 5353161407892431. Yes. Thank you. Zero one slash twenty seven.\n\n530. Yep. Yep. Yeah. Okay.\n\nOkay. No worries. Okay. Yeah. Yeah.\n\nYeah. Awesome. No worries. Okay. Oh, for for the direct debit?\n\nJust give me a second. Computer. 520. Okay. No worries.\n\nOkay. No worries. Thank you. Yep. Okay.\n\nNo worries. Thank you. Have a good day. Thank you. Thank you.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.96,"end":5.2,"sentiment":"neutral","sentiment_score":0.16233718395233154},{"text":"This is Hammond, and I want to connect Internet service to my apartment.","start":5.2,"end":9.3,"sentiment":"neutral","sentiment_score":0.1562201059781588},{"text":"Yeah.","start":22.095001,"end":22.595001,"sentiment":"neutral","sentiment_score":0.034193772822618484},{"text":"Yeah.","start":26.335,"end":26.835,"sentiment":"neutral","sentiment_score":0.06352194398641586},{"text":"Yes.","start":28.23,"end":28.55,"sentiment":"neutral","sentiment_score":0.12047786265611649}],"sentiment":"neutral","sentiment_score":0.14184659653726747,"num_words":17,"start":4.96,"end":28.55},{"sentences":[{"text":"It's it's with the 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the difference between the standard and expressway?","start":795.72,"end":799.1,"sentiment":"neutral","sentiment_score":-0.023831938703854878},{"text":"How long it's gonna take?","start":799.16,"end":801.01996,"sentiment":"neutral","sentiment_score":-0.017723205871880053}],"sentiment":"neutral","sentiment_score":0.05348870484158397,"num_words":18,"start":772.65,"end":801.01996},{"sentences":[{"text":"Yep.","start":806.845,"end":807.345,"sentiment":"neutral","sentiment_score":0.1411026418209076},{"text":"Yeah.","start":813.165,"end":813.485,"sentiment":"neutral","sentiment_score":-0.12472735345363616},{"text":"I'll speak for a standard because I'm poor 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Good afternoon. This is here at all accounts. How may I help you today?\n\nChannel 1: Hi. This is Hammond, and I want to connect Internet service to my apartment.\n\nChannel 0: Oh, sure. We'll be more than happy to help you out. Just one moment here. Have you already checked which network is serviceable\n\nChannel 1: Yeah.\n\nChannel 0: to your address? Because we do offer a lot of networks here. Supa,\n\nChannel 1: Yeah.\n\nChannel 0: Linham.\n\nChannel 1: Yes. It's it's with the super.\n\nChannel 0: Oh, Supa.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Super. I I already contacted this morning with Disney Talk.\n\nChannel 0: Mhmm.\n\nChannel 1: And my address is 313.\n\nChannel 0: One moment, please. Okay. 313\n\nChannel 1: Yeah, Slash 2\n\nChannel 0: mhmm.\n\nChannel 1: Lindbergh Way,\n\nChannel 0: Mhmm.\n\nChannel 1: Greenway 2900.\n\nChannel 0: Okay. Thank you. And, usually, our ordering process should be done through the site, or would you like to process it over the phone, or would you like me to send the link?\n\nChannel 1: No. You you don't need to send me link because I have already selected the super fiber basic super 25 plus 10 unlimited.\n\nChannel 0: Okay. Thank you. May I have your full name, please?\n\nChannel 1: But full name?\n\nChannel 0: Yeah. Your name?\n\nChannel 1: H e m a n t, Hemant Hatch,\n\nChannel 0: H e n t, Hemat.\n\nChannel 1: d a n g I, Jangi.\n\nChannel 0: And you're saying you already selected and processed your order?\n\nChannel 1: Yes. I no. No. I haven't done. But I have selected my first one, super fiber basic.\n\nThen I went to the modem, BYO modem.\n\nChannel 0: Uh-huh.\n\nChannel 1: And then when I select it, I can't do it. It it oh, it's selected. Yes. Now I have to do just I I want to do just twelve months contract only.\n\nChannel 0: Yes. So currently, if you could notice from our side, if you will be signing up for a twelve month contract, you will be eligible for a freight router. If you need a router and then you just need to pay the delivery fee, you have an option to have it standard, which is $20, and then express $30. As you go along with the ordering process, you will be able to see an option for the delivery charge for the router.\n\nChannel 1: Router is selected. Now it is saying twenty four month contact, twelve month contact, no contract. Connection fee, dollars 45. What does this mean?\n\nChannel 0: Yeah. So when\n\nChannel 1: Yes.\n\nChannel 0: when you selected your plan, for example, you already selected the plan. Okay? Then you scroll down a little bit. You will be seeing Airtel gaming, Airtel performance. So if you are selecting or if you're opting for twelve month, you have to select the twelve months.\n\nWith the router, are you seeing it like free router for twelve months? Just select that,\n\nChannel 1: Yeah. This two\n\nChannel 0: and then\n\nChannel 1: twelve month\n\nChannel 0: go ahead.\n\nChannel 1: contract, connection fee $0.03 k 7\n\nChannel 0: Yeah.\n\nChannel 1: Wi Fi six for dual band. This one?\n\nChannel 0: Yeah. Actually, we no longer have the k seven router, but we do have the a x 4,500. So whichever router we have available, we'll be sending it to you, and then select the twelve month contract connection fee. Select it. Mhmm.\n\nChannel 1: Yeah. Twelve month contract. And then\n\nChannel 0: Mhmm.\n\nChannel 1: order now. Connection sheet zero. Yeah. Then I have\n\nChannel 0: Have\n\nChannel 1: to\n\nChannel 0: you seen the delivery option? Like\n\nChannel 1: no. I'm just joining order now. Maybe then after\n\nChannel 0: mhmm.\n\nChannel 1: it will it will charge\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: me.\n\nChannel 0: Let's\n\nChannel 1: Let's\n\nChannel 0: check.\n\nChannel 1: see. How it's gonna work? Just give me a second. Okay?\n\nChannel 0: Sure. No worries. No rush. I'll be in the line.\n\nChannel 1: Okay. Well, I need driver license also. 6. Yes. I'm going to post it to how you like to pay, Mastercard.\n\nNo. It till now it's not showing anything. Delivery charge.\n\nChannel 0: The options to process the payment? I'm sorry. What have you said?\n\nChannel 1: Yeah. Yeah. I'm going to the post it to payment details.\n\nChannel 0: Uh-huh.\n\nChannel 1: Maybe after this, it will show, but I don't know. Just give me a second. Okay?\n\nChannel 0: Sure.\n\nChannel 1: Yeah. It didn't show any delivery charge.\n\nChannel 0: Okay. Let me just check. It seems like we got your order here. Would you mind giving me a minute or two? I'll check first.\n\nChannel 1: Yes. Sure.\n\nChannel 0: Okay. Thank you. Stay on the line.\n\nChannel 1: No worries.\n\nChannel 0: Thank you so much for staying on the line. So I could confirm that we received your order under Hemant Dangi, and then the payment was declined. You used the card under the name\n\nChannel 1: Yeah.\n\nChannel 0: Procticia\n\nChannel 1: Yeah.\n\nChannel 0: Mahara?\n\nChannel 1: Yes. Yes. My wife just\n\nChannel 0: Uh-huh.\n\nChannel 1: give me a second because she has just Wrong card. Wrong\n\nChannel 0: Card\n\nChannel 1: expired\n\nChannel 0: number?\n\nChannel 1: date.\n\nChannel 0: Oh,\n\nChannel 1: No.\n\nChannel 0: okay.\n\nChannel 1: Wrong\n\nChannel 0: Sure.\n\nChannel 1: expired date. Everything is good, but wrong expired date. You should just find alright. No.\n\nChannel 0: And since from the order, it's not included the delivery charge, would you like me to you would like a standard $20 for the express so I can just arrange the invoice here, and then we could just process over the phone?\n\nChannel 1: Sec. Because it is showing it is free. What? Why?\n\nChannel 0: Okay.\n\nChannel 1: Because this\n\nChannel 0: Yeah.\n\nChannel 1: app is\n\nChannel 0: That\n\nChannel 1: going\n\nChannel 0: is\n\nChannel 1: free.\n\nChannel 0: that is correct. Free router. The router is free. The value of a router that we are providing usually valued from $150 to $220. The item is free.\n\nHowever, the delivery charge is not free. You have to shoulder the delivery charge. Reason why you have this option, $20 postage standard or the express. You're not paying for the item. It's the postage for you to receive it.\n\nChannel 1: Do we have\n\nChannel 0: Yeah.\n\nChannel 1: to return it after Do we have to return it after our contract finish or not?\n\nChannel 0: No. You don't need to return it as long as you've completed the contract. But in case you terminate your contract early, like, you have not fulfill finish,\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: have to pay for the value of the router, and the discounted period will be null and void, and it will be charged to you. So it will be critical and important to finish the contract\n\nChannel 1: Okay.\n\nChannel 0: to avoid fees.\n\nChannel 1: And just in case, if we move from this apartment to another apartment, and we'll can I we we just want to move our Internet service this Internet service from this apartment to another apartment?\n\nChannel 0: Mm-mm. Mm-mm. Yeah.\n\nChannel 1: It will\n\nChannel 0: That\n\nChannel 1: it will\n\nChannel 0: would\n\nChannel 1: also\n\nChannel 0: be doable.\n\nChannel 1: work. Yeah?\n\nChannel 0: Yeah. That would be doable. As long as you notify us, you let us know, of course. And as long\n\nChannel 1: Yeah.\n\nChannel 0: as the address is serviceable, we can go ahead and activate your service to the new location that you will be transferring, and you can bring the contract. Because even though it's from another network, like, for example, right now your address is Supa Network, and in case you will be transferring to other location, which is, like, another network, for example, NBN or Gigafy, Opticom, as long it's serviceable, we can transfer your services, and you can bring\n\nChannel 1: Okay.\n\nChannel 0: the contract.\n\nChannel 1: Good. Good.\n\nChannel 0: Yeah.\n\nChannel 1: Good. Thank\n\nChannel 0: But\n\nChannel 1: you.\n\nChannel 0: you have to provide us a notice. Alright? But I don't want you to cancel early to that way you could avoid the termination fees, something like that. One moment here. $459 45¢.\n\nChannel 1: And what's the difference between the standard and expressway? How long it's gonna\n\nChannel 0: Yes.\n\nChannel 1: take?\n\nChannel 0: So for standard, you should be receiving it within three to five days. And then\n\nChannel 1: Yep.\n\nChannel 0: for express, you should be receiving it within one to three days. So which one you preferred?\n\nChannel 1: Yeah. I'll speak for a standard because I'm poor guy. No. No. No.\n\nChannel 0: No. No. Don't say that. I might as well.\n\nChannel 1: Okay.\n\nChannel 0: Anyway, Ahmed, just would you mind staying tonight? I'll just prepare the invoice so we can process it over the phone, the $20.\n\nChannel 1: Yeah. Okay. No worries.\n\nChannel 0: Okay. Sure. Thank you.\n\nChannel 1: Okay.\n\nChannel 0: Thank you so much for staying the line. So the $20 invoice has been created. And are you using the same Mastercard?\n\nChannel 1: Yes, please.\n\nChannel 0: Okay. Sure. Let me just indicate here. Mastercard. May I have the card number, please?\n\nChannel 1: You want the card number?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Just give me a second. Okay?\n\nChannel 0: Okay. Let me look at here.\n\nChannel 1: 5353161407892431.\n\nChannel 0: Thank you. 5353161407892431.\n\nChannel 1: Yes. Thank you.\n\nChannel 0: Okay. Thank you. Expiry date, please?\n\nChannel 1: Zero one slash twenty seven.\n\nChannel 0: 01/27. Okay. Security code, please?\n\nChannel 1: 530.\n\nChannel 0: 530. And it's under miss Practicia Mahara.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Thank you. $20. Okay. So you will be receiving, like, a message to authorize the charge, okay, to your Com App Bank.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Your $20 postage has been settled as well. And then, Hemat, our technical team is on the process of processing the order, activating it, and then you will also receive a welcome email to your email address.\n\nChannel 1: Yeah.\n\nChannel 0: That's included your username and password and the link for the customer portal because you have an option to access your Airtel AU account through our customer portal, wherein you can see your account information, invoices, payment, and usage history. And then you will also receive an email or SMS text message once your services has been activated. And then,\n\nChannel 1: Okay.\n\nChannel 0: also, once your router has been sent out, we'll send you the tracking details for your reference.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Alright? And then\n\nChannel 1: Okay.\n\nChannel 0: one more thing since I have you on the line. Would you like to set up a direct debit using this card?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. Sure. So let me just put here. And then once it's approved, you will also receive a direct debit agreement to your email address for reference. Okay?\n\nChannel 1: Yeah. Awesome. No worries.\n\nChannel 0: And may I have again the security code, the three digits code? I will enroll this.\n\nChannel 1: Okay. Oh, for for the direct debit?\n\nChannel 0: Yes. For direct debit.\n\nChannel 1: Just give me a second. Computer. 520.\n\nChannel 0: 530. Okay. So those details will be sent to your email address about the direct debit agreement, the activation. You will receive an SMS and then welcome email, and then I'll send you the tracking details once router has been sent. Okay?\n\nAnd\n\nChannel 1: Okay.\n\nChannel 0: then if you\n\nChannel 1: No\n\nChannel 0: have\n\nChannel 1: worries.\n\nChannel 0: any further questions pop up to your mind after this call, just give us a call. We'll be open until 6PM today. Actually, every day until 6PM.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Alright.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome.\n\nChannel 1: Yep.\n\nChannel 0: And then additional, the router you'll be receiving, it's already been, preconfigured, so you don't need to configure it on your end. Less stress. It's it will be plug in and play. And in case, you encounter any error or if you need support, just give us a call or, send us an SMS a text message. Those included the numbers from the SMS that you're receiving.\n\nChannel 1: Okay. No worries. Thank\n\nChannel 0: Okay.\n\nChannel 1: you.\n\nChannel 0: Thank you so much.\n\nChannel 1: Have\n\nChannel 0: Regards\n\nChannel 1: a good\n\nChannel 0: me\n\nChannel 1: day.\n\nChannel 0: to your wife, and have\n\nChannel 1: Thank\n\nChannel 0: a good\n\nChannel 1: you.\n\nChannel 0: day, sir. Be\n\nChannel 1: Thank\n\nChannel 0: safe.\n\nChannel 1: you. Bye.\n\nChannel 0: Mhmm. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.12,"sentiment":"positive","sentiment_score":0.4198833703994751},{"text":"Good afternoon.","start":1.12,"end":1.8399999,"sentiment":"positive","sentiment_score":0.5993932485580444},{"text":"This is here at all accounts.","start":1.8399999,"end":3.12,"sentiment":"positive","sentiment_score":0.5076695829629898},{"text":"How may I help you today?","start":3.12,"end":4.34,"sentiment":"positive","sentiment_score":0.5297274937232336}],"sentiment":"positive","sentiment_score":0.5228701551755269,"channel":0,"num_words":15,"start":0.71999997,"end":4.34},{"sentences":[{"text":"Hi.","start":4.96,"end":5.2,"sentiment":"neutral","sentiment_score":0.16233718395233154},{"text":"This is Hammond, and I want to connect Internet service to my 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They are given the option to choose a standard router and are informed of the delivery charge. The representative explains the process of ordering a router and setting up direct debit, and the customer is reminded to call for further assistance. The customer is also informed of a discounted period and can activate the service to a new location if their address is serviceable."},"intents":{"segments":[{"text":"This is Hammond, and I want to connect Internet service to my apartment. Oh, sure.","start_word":16,"end_word":30,"intents":[{"intent":"Connect internet service","confidence_score":0.48537698}]},{"text":"So currently, if you could notice from our side, if you will be signing up for a twelve month contract, you will be eligible for a freight router.","start_word":269,"end_word":296,"intents":[{"intent":"Check router eligibility","confidence_score":0.065316014}]},{"text":"I'm going to post it to how you like to pay, Mastercard.","start_word":581,"end_word":592,"intents":[{"intent":"Request payment","confidence_score":0.019107139}]},{"text":"Delivery charge. The options to process the payment? I'm sorry. What have you said? Yeah. Yeah. I'm going to the post it to payment details. Uh-huh. Maybe after this, it will show, but I don't know. Just give me a second. Okay? Sure. Yeah. It didn't show any delivery charge. Okay.","start_word":601,"end_word":651,"intents":[{"intent":"Explain delivery charge","confidence_score":0.000624731}]},{"text":"It seems like we got your order here. Would you mind giving me a minute or two? I'll check first. Yes. Sure. Okay. Thank you. Stay on the line. No worries. Thank you so much for staying on the line. So I could confirm that we received your order under Hemant Dangi, and then the payment was declined.","start_word":656,"end_word":713,"intents":[{"intent":"Confirm order","confidence_score":0.15832107},{"intent":"Confirm order","confidence_score":0.0022228758}]},{"text":"Because it is showing it is free. What? Why?","start_word":809,"end_word":817,"intents":[{"intent":"Provide explanation","confidence_score":0.0019771198}]},{"text":"The router is free. The value of a router that we are providing usually valued from $150 to $220. The item is free. However, the delivery charge is not free. You have to shoulder the delivery charge. Reason why you have this option, $20 postage standard or the express.","start_word":833,"end_word":881,"intents":[{"intent":"Offer free router","confidence_score":0.015017257}]},{"text":"You're not paying for the item. It's the postage for you to receive it. Do we have Yeah.","start_word":883,"end_word":900,"intents":[{"intent":"Return item","confidence_score":0.246102}]},{"text":"As long as you notify us, you let us know, of course. 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May I have the card number, please? You want the card number?","start_word":1297,"end_word":1325,"intents":[{"intent":"Requesting a specific card","confidence_score":0.0003363411}]},{"text":"May I have the card number, please? You want the card number?","start_word":1314,"end_word":1325,"intents":[{"intent":"Providing the card number","confidence_score":0.0106914},{"intent":"Confirming the card number","confidence_score":0.012724415}]},{"text":"Expiry date, please? Zero one slash twenty seven. 01/27.","start_word":1350,"end_word":1358,"intents":[{"intent":"Requesting the expiry date","confidence_score":0.004078483}]},{"text":"Security code, please? 530. 530.","start_word":1360,"end_word":1364,"intents":[{"intent":"Providing security code","confidence_score":0.028818162},{"intent":"Providing security code","confidence_score":0.0011663998}]},{"text":"So you will be receiving, like, a message to authorize the charge, okay, to your Com App Bank.","start_word":1377,"end_word":1394,"intents":[{"intent":"Authorizing the charge","confidence_score":0.1695847}]},{"text":"And then, Hemat, our technical team is on the process of processing the order, activating it, and then you will also receive a welcome email to your email address. 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Okay.","start_word":1588,"end_word":1592,"intents":[{"intent":"Enroll in direct debit","confidence_score":0.13574144}]},{"text":"And then additional, the router you'll be receiving, it's already been, preconfigured, so you don't need to configure it on your end. Less stress.","start_word":1696,"end_word":1719,"intents":[{"intent":"Provide router configuration","confidence_score":0.033708848}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is here at all accounts. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5161105990409851},{"text":"Hi. This is Hammond, and I want to connect Internet service to my apartment.","start_word":15,"end_word":28,"sentiment":"neutral","sentiment_score":0.15697237849235535},{"text":"Oh, sure. We'll be more than happy to help you out.","start_word":29,"end_word":39,"sentiment":"positive","sentiment_score":0.6471309065818787},{"text":"Just one moment here. Have you already checked which network is serviceable Yeah. to your address? Because we do offer a lot of networks here. Supa, Yeah. Linham. Yes. It's it's with the super. Oh, Supa. Yeah. Okay.","start_word":40,"end_word":77,"sentiment":"neutral","sentiment_score":0.1063273474574089},{"text":"Super.","start_word":78,"end_word":78,"sentiment":"positive","sentiment_score":0.3874158561229706},{"text":"I I already contacted this morning with Disney Talk. Mhmm. And my address is 313. One moment, please. Okay. 313 Yeah, Slash 2 mhmm. Lindbergh Way, Mhmm. Greenway 2900. Okay.","start_word":79,"end_word":108,"sentiment":"neutral","sentiment_score":0.07859103381633759},{"text":"Thank you.","start_word":109,"end_word":110,"sentiment":"positive","sentiment_score":0.4718628823757171},{"text":"And, usually, our ordering process should be done through the site, or would you like to process it over the phone, or would you like me to send the link? No. You you don't need to send me link because I have already selected the super fiber basic super 25 plus 10 unlimited. Okay. Thank you. May I have your full name, please? But full name? Yeah. Your name? H e m a n t, Hemant Hatch, H e n t, Hemat. d a n g I, Jangi. And you're saying you already selected and processed your order? Yes. I no. No. I haven't done. But I have selected my first one, super fiber basic. Then I went to the modem, BYO modem. Uh-huh.","start_word":111,"end_word":234,"sentiment":"neutral","sentiment_score":-0.01407700590789318},{"text":"And then when I select it, I can't do it.","start_word":235,"end_word":244,"sentiment":"negative","sentiment_score":-0.3715266883373261},{"text":"It it oh, it's selected. Yes. Now I have to do just I I want to do just twelve months contract only. Yes. So currently, if you could notice from our side, if you will be signing up for a twelve month contract, you will be eligible for a freight router. If you need a router and then you just need to pay the delivery fee, you have an option to have it standard, which is $20, and then express $30. As you go along with the ordering process, you will be able to see an option for the delivery charge for the router. Router is selected. Now it is saying twenty four month contact, twelve month contact, no contract. Connection fee, dollars 45. What does this mean? Yeah. So when Yes. when you selected your plan, for example, you already selected the plan. Okay? Then you scroll down a little bit. You will be seeing Airtel gaming, Airtel performance. So if you are selecting or if you're opting for twelve month, you have to select the twelve months. With the router, are you seeing it like free router for twelve months? Just select that, Yeah. This two and then twelve month go ahead. contract, connection fee $0.03 k 7 Yeah. Wi Fi six for dual band. This one? Yeah. Actually, we no longer have the k seven router, but we do have the a x 4,500. So whichever router we have available, we'll be sending it to you, and then select the twelve month contract connection fee. Select it. Mhmm. Yeah. Twelve month contract. And then Mhmm. order now. Connection sheet zero. Yeah. Then I have Have to you seen the delivery option? Like no. I'm just joining order now. Maybe then after mhmm. it will it will charge Yeah. Yeah. me. Let's Let's check. see. How it's gonna work? Just give me a second. Okay? Sure. No worries. No rush. I'll be in the line. Okay. Well, I need driver license also. 6. Yes. I'm going to post it to how you like to pay, Mastercard. No.","start_word":245,"end_word":593,"sentiment":"neutral","sentiment_score":0.06645438051048698},{"text":"It till now it's not showing anything.","start_word":594,"end_word":600,"sentiment":"negative","sentiment_score":-0.4351828694343567},{"text":"Delivery charge. The options to process the payment? I'm sorry. What have you said? Yeah. Yeah. I'm going to the post it to payment details. Uh-huh. Maybe after this, it will show, but I don't know. Just give me a second. Okay? Sure. Yeah. It didn't show any delivery charge. Okay. Let me just check. It seems like we got your order here. Would you mind giving me a minute or two? I'll check first. Yes. Sure. Okay.","start_word":601,"end_word":678,"sentiment":"neutral","sentiment_score":-0.0709545761346817},{"text":"Thank you.","start_word":679,"end_word":680,"sentiment":"positive","sentiment_score":0.3905198574066162},{"text":"Stay on the line. No worries.","start_word":681,"end_word":686,"sentiment":"neutral","sentiment_score":0.2457539141178131},{"text":"Thank you so much for staying on the line.","start_word":687,"end_word":695,"sentiment":"positive","sentiment_score":0.4765792787075043},{"text":"So I could confirm that we received your order under Hemant Dangi, and then the payment was declined. You used the card under the name Yeah. Procticia Yeah. Mahara? Yes. Yes. My wife just Uh-huh. give me a second because she has just Wrong card. Wrong Card expired number? date. Oh, No. okay. Wrong Sure. expired date. Everything is good, but wrong expired date. You should just find alright. No. And since from the order, it's not included the delivery charge, would you like me to you would like a standard $20 for the express so I can just arrange the invoice here, and then we could just process over the phone? Sec. Because it is showing it is free. What? Why? Okay. Because this Yeah. app is That going is free. that is correct. Free router. The router is free. The value of a router that we are providing usually valued from $150 to $220. The item is free. However, the delivery charge is not free. You have to shoulder the delivery charge. Reason why you have this option, $20 postage standard or the express. You're not paying for the item. It's the postage for you to receive it. Do we have Yeah. to return it after Do we have to return it after our contract finish or not? No. You don't need to return it as long as you've completed the contract. But in case you terminate your contract early, like, you have not fulfill finish, Yeah. you Yeah. have to pay for the value of the router, and the discounted period will be null and void, and it will be charged to you. So it will be critical and important to finish the contract Okay. to avoid fees. And just in case, if we move from this apartment to another apartment, and we'll can I we we just want to move our Internet service this Internet service from this apartment to another apartment? Mm-mm. Mm-mm. Yeah. It will That it will would also be doable. work. Yeah? Yeah.","start_word":696,"end_word":1036,"sentiment":"neutral","sentiment_score":-0.06533781574531035},{"text":"That would be doable.","start_word":1037,"end_word":1040,"sentiment":"positive","sentiment_score":0.3606472909450531},{"text":"As long as you notify us, you let us know, of course. And as long Yeah. as the address is serviceable, we can go ahead and activate your service to the new location that you will be transferring, and you can bring the contract. Because even though it's from another network, like, for example, right now your address is Supa Network, and in case you will be transferring to other location, which is, like, another network, for example, NBN or Gigafy, Opticom, as long it's serviceable, we can transfer your services, and you can bring Okay. the contract. Good. Good. Yeah.","start_word":1041,"end_word":1141,"sentiment":"neutral","sentiment_score":0.10091365873813628},{"text":"Good.","start_word":1142,"end_word":1142,"sentiment":"positive","sentiment_score":0.36332452297210693},{"text":"Thank But you you. have to provide us a notice. Alright? But I don't want you to cancel early to that way you could avoid the termination fees, something like that. One moment here. $459 45<unk>. And what's the difference between the standard and expressway? How long it's gonna Yes. take? So for standard, you should be receiving it within three to five days. And then Yep. for express, you should be receiving it within one to three days. So which one you preferred? Yeah.","start_word":1143,"end_word":1227,"sentiment":"neutral","sentiment_score":0.046237715454224275},{"text":"I'll speak for a standard because I'm poor guy. No. No. No. No.","start_word":1228,"end_word":1240,"sentiment":"negative","sentiment_score":-0.46994513273239136},{"text":"No. Don't say that. I might as well. Okay. Anyway, Ahmed, just would you mind staying tonight? I'll just prepare the invoice so we can process it over the phone, the $20. Yeah. Okay. No worries. Okay. Sure.","start_word":1241,"end_word":1278,"sentiment":"neutral","sentiment_score":0.017152268439531326},{"text":"Thank you.","start_word":1279,"end_word":1280,"sentiment":"positive","sentiment_score":0.40201401710510254},{"text":"Okay.","start_word":1281,"end_word":1281,"sentiment":"neutral","sentiment_score":0.2707875669002533},{"text":"Thank you so much for staying the line. So the $20 invoice has been created.","start_word":1282,"end_word":1296,"sentiment":"positive","sentiment_score":0.468922883272171},{"text":"And are you using the same Mastercard? Yes, please. Okay. Sure. Let me just indicate here. Mastercard. May I have the card number, please? You want the card number? Yeah. Yeah. Just give me a second. Okay? Okay. Let me look at here. 5353161407892431. Thank you. 5353161407892431. Yes. Thank you. Okay. Thank you. Expiry date, please? Zero one slash twenty seven. 01/27. Okay. Security code, please? 530. 530. And it's under miss Practicia Mahara. Yep. Okay. Thank you. $20. Okay. So you will be receiving, like, a message to authorize the charge, okay, to your Com App Bank. Yep. Okay. Your $20 postage has been settled as well. And then, Hemat, our technical team is on the process of processing the order, activating it, and then you will also receive a welcome email to your email address. Yeah. That's included your username and password and the link for the customer portal because you have an option to access your Airtel AU account through our customer portal, wherein you can see your account information, invoices, payment, and usage history. And then you will also receive an email or SMS text message once your services has been activated. And then, Okay. also, once your router has been sent out, we'll send you the tracking details for your reference. Okay. No worries. Alright? And then Okay. one more thing since I have you on the line. Would you like to set up a direct debit using this card? Yeah. Yeah. Okay. Sure. So let me just put here. And then once it's approved, you will also receive a direct debit agreement to your email address for reference. Okay? Yeah.","start_word":1297,"end_word":1572,"sentiment":"neutral","sentiment_score":0.14176960570224817},{"text":"Awesome.","start_word":1573,"end_word":1573,"sentiment":"positive","sentiment_score":0.41520506143569946},{"text":"No worries. And may I have again the security code, the three digits code? I will enroll this. Okay. Oh, for for the direct debit? Yes. For direct debit. Just give me a second. Computer. 520. 530. Okay. So those details will be sent to your email address about the direct debit agreement, the activation. You will receive an SMS and then welcome email, and then I'll send you the tracking details once router has been sent. Okay? And Okay. then if you No have worries. any further questions pop up to your mind after this call, just give us a call. We'll be open until 6PM today. Actually, every day until 6PM. Okay. No worries. Alright.","start_word":1574,"end_word":1690,"sentiment":"neutral","sentiment_score":0.10888878256082536},{"text":"Thank you. You're welcome.","start_word":1691,"end_word":1694,"sentiment":"positive","sentiment_score":0.4077835977077484},{"text":"Yep. And then additional, the router you'll be receiving, it's already been, preconfigured, so you don't need to configure it on your end. Less stress.","start_word":1695,"end_word":1719,"sentiment":"neutral","sentiment_score":0.2792919874191284},{"text":"It's it will be plug in and play.","start_word":1720,"end_word":1727,"sentiment":"positive","sentiment_score":0.3859601616859436},{"text":"And in case, you encounter any error or if you need support, just give us a call or, send us an SMS a text message. Those included the numbers from the SMS that you're receiving. Okay. No worries.","start_word":1728,"end_word":1765,"sentiment":"neutral","sentiment_score":0.15419712662696838},{"text":"Thank Okay. you. Thank you so much. Have Regards a good me day. to your wife, and have Thank a good you. day, sir. Be Thank safe. you.","start_word":1766,"end_word":1793,"sentiment":"positive","sentiment_score":0.5117642943348203},{"text":"Bye. Mhmm. Bye bye. Bye.","start_word":1794,"end_word":1798,"sentiment":"neutral","sentiment_score":0.09816941618919373}],"average":{"sentiment":"neutral","sentiment_score":0.067545565000304}}}}