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Roy, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Roy, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe on the last week of this month. Mhmm. Yep. Yes, sir. Sir sir sir, your current company that you're working with, are you still holding the same room? Uh-huh. Alright. So so the decision making would be on The United States, sir? Uh-huh. Uh-huh. Uh-huh. Uh-huh. Alright. Got it, sir. I understand. Alright. No. No. No worries, Roy. Thank you. Have a good day. Thank you. 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Good morning. Roy, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Roy, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Roy, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe on the last week of this month. Mhmm.\n\nYep. Yes, sir. Sir sir sir, your current company that you're working with, are you still holding the same room? Uh-huh. Alright.\n\nSo so the decision making would be on The United States, sir? Uh-huh. Uh-huh. Uh-huh. Uh-huh.\n\nAlright. Got it, sir. I understand. Alright. No.\n\nNo. No worries, Roy. Thank you. Have a good day. Thank you.\n\nAlright.","paragraphs":[{"sentences":[{"text":"Yeah.","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":0.07423202693462372},{"text":"Good morning.","start":6.48,"end":7.22,"sentiment":"neutral","sentiment_score":0.1933816894888878},{"text":"Roy, it's Ronald from Cloud Solution IT.","start":8.0,"end":11.94,"sentiment":"neutral","sentiment_score":0.05502066548381533},{"text":"How are you doing today?","start":12.554999,"end":13.775,"sentiment":"neutral","sentiment_score":-0.03163460344076156},{"text":"Alright.","start":15.594999,"end":15.994999,"sentiment":"neutral","sentiment_score":0.14641857147216797}],"sentiment":"neutral","sentiment_score":0.05214910116046667,"num_words":16,"start":6.16,"end":15.994999},{"sentences":[{"text":"Okay.","start":15.994999,"end":16.234999,"sentiment":"positive","sentiment_score":0.3519979417324066},{"text":"That's 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Not too bad. So, sir, I no longer work for El Farce, so I'm not sure if this is the purpose you're calling me. So the current company I'm working with is United Rentals. Okay?\n\nSo United Rentals, it's a US company, and the IT is based is all controlled and managed by US team. So yeah. So there's no no way we have to engage in a third party company. So yeah. Correct.\n\nYeah. Yeah. It's all controlled and managed by US team. And here, we're just lodging ticket and, yeah, just general troubleshooting and hardware kind of things, maintenance and all the all the all the but of also, United Rentals is not using cloud solutions. Yeah.\n\nSo yeah. Okay. Alright. No problem. Thanks.\n\nOkay. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.013948369771242142},{"text":"Not too bad.","start":12.075,"end":20.414999,"sentiment":"neutral","sentiment_score":-0.027412501474221546},{"text":"So, sir, I no longer work for El Farce, so I'm not sure if this is the purpose you're calling me.","start":76.895,"end":83.33,"sentiment":"neutral","sentiment_score":-0.2311190210637592},{"text":"So the current company I'm working with is United Rentals.","start":89.95,"end":93.229996,"sentiment":"neutral","sentiment_score":-0.00853260988369584},{"text":"Okay?","start":93.229996,"end":93.55,"sentiment":"neutral","sentiment_score":0.001815658062696457}],"sentiment":"neutral","sentiment_score":-0.13903608382679522,"num_words":36,"start":4.0,"end":93.55},{"sentences":[{"text":"So United Rentals, it's a US company, and the IT is based is all controlled and managed by US team.","start":93.55,"end":106.025,"sentiment":"neutral","sentiment_score":-0.008438346767798066},{"text":"So yeah.","start":106.025,"end":107.945,"sentiment":"neutral","sentiment_score":-0.015905727166682482},{"text":"So there's no no way we have to engage in a third party company.","start":107.945,"end":112.99,"sentiment":"neutral","sentiment_score":-0.08223769946822099},{"text":"So yeah.","start":112.99,"end":113.979996,"sentiment":"neutral","sentiment_score":-0.01749392133206129},{"text":"Correct.","start":123.155,"end":123.555,"sentiment":"neutral","sentiment_score":0.023282142356038097}],"sentiment":"neutral","sentiment_score":-0.03496440724493601,"num_words":39,"start":93.55,"end":123.555},{"sentences":[{"text":"Yeah.","start":123.555,"end":123.715,"sentiment":"neutral","sentiment_score":0.02178832516074181},{"text":"Yeah.","start":123.715,"end":123.875,"sentiment":"neutral","sentiment_score":0.018033050000667572},{"text":"It's all controlled and managed by US team.","start":123.875,"end":126.274994,"sentiment":"neutral","sentiment_score":0.004799245623871684},{"text":"And here, we're just lodging ticket and, yeah, just general troubleshooting and hardware kind of things, maintenance and all the all the all the but of also, United Rentals is not using cloud solutions.","start":126.274994,"end":144.90999,"sentiment":"neutral","sentiment_score":-0.032930519555092734},{"text":"Yeah.","start":145.53,"end":145.76999,"sentiment":"neutral","sentiment_score":-0.01159926038235426}],"sentiment":"neutral","sentiment_score":-0.02340047966895832,"num_words":45,"start":123.555,"end":145.76999},{"sentences":[{"text":"So yeah.","start":145.76999,"end":148.32999,"sentiment":"neutral","sentiment_score":0.012082753702998161},{"text":"Okay.","start":148.32999,"end":148.82999,"sentiment":"neutral","sentiment_score":0.06805597990751266},{"text":"Alright.","start":150.25,"end":150.69894,"sentiment":"neutral","sentiment_score":0.09371157735586166},{"text":"No problem.","start":150.93895,"end":151.59894,"sentiment":"neutral","sentiment_score":0.14831558614969254},{"text":"Thanks.","start":152.21895,"end":152.71895,"sentiment":"positive","sentiment_score":0.5424132943153381}],"sentiment":"neutral","sentiment_score":0.14642536161201342,"num_words":7,"start":145.76999,"end":152.71895},{"sentences":[{"text":"Okay.","start":153.01895,"end":153.51895,"sentiment":"neutral","sentiment_score":0.28663721680641174},{"text":"Bye.","start":153.57895,"end":154.07895,"sentiment":"neutral","sentiment_score":0.15758241713047028}],"sentiment":"neutral","sentiment_score":0.222109816968441,"num_words":2,"start":153.01895,"end":154.07895}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good morning. Roy, it's Ronald from Cloud Solution IT.\n\nChannel 1: Not\n\nChannel 0: How are you doing today?\n\nChannel 1: too\n\nChannel 0: Alright. Okay. That's wonderful. Roy, I hope you still remember the company\n\nChannel 1: bad.\n\nChannel 0: because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more.\n\nAnd the reason for my call today, Roy, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe on the last week of this month.\n\nChannel 1: So, sir, I no longer work for El Farce, so I'm\n\nChannel 0: Mhmm.\n\nChannel 1: not\n\nChannel 0: Yep.\n\nChannel 1: sure if this is the purpose you're calling me.\n\nChannel 0: Yes, sir. Sir sir sir, your current company that you're working with, are you still\n\nChannel 1: So the current\n\nChannel 0: holding\n\nChannel 1: company\n\nChannel 0: the\n\nChannel 1: I'm\n\nChannel 0: same\n\nChannel 1: working\n\nChannel 0: room?\n\nChannel 1: with is United Rentals. Okay? So United Rentals, it's a US company, and the IT is based is all controlled and managed by US team. So\n\nChannel 0: Uh-huh.\n\nChannel 1: yeah. So there's no no way we have to engage in a third party company. So yeah.\n\nChannel 0: Alright. So so the decision making would be on The United States, sir?\n\nChannel 1: Correct. Yeah. Yeah. It's all controlled and managed\n\nChannel 0: Uh-huh.\n\nChannel 1: by US team. And here, we're just lodging ticket and, yeah, just general\n\nChannel 0: Uh-huh.\n\nChannel 1: troubleshooting and hardware kind of things, maintenance and all the all the all the but of also, United Rentals is not using cloud solutions. Yeah. So\n\nChannel 0: Uh-huh. Uh-huh. Alright.\n\nChannel 1: yeah.\n\nChannel 0: Got\n\nChannel 1: Okay.\n\nChannel 0: it, sir. I understand. Alright.\n\nChannel 1: Alright.\n\nChannel 0: No. No. No\n\nChannel 1: No\n\nChannel 0: worries,\n\nChannel 1: problem.\n\nChannel 0: Roy. Thank you.\n\nChannel 1: Thanks.\n\nChannel 0: Have a good day.\n\nChannel 1: Okay.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Alright.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.013948369771242142}],"sentiment":"neutral","sentiment_score":0.013948369771242142,"channel":1,"num_words":1,"start":4.0,"end":4.5},{"sentences":[{"text":"Yeah.","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":0.07423202693462372},{"text":"Good morning.","start":6.48,"end":7.22,"sentiment":"neutral","sentiment_score":0.1933816894888878},{"text":"Roy, it's Ronald from Cloud Solution 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you.","start":153.06001,"end":153.72,"sentiment":"positive","sentiment_score":0.4449141174554825}],"sentiment":"positive","sentiment_score":0.4449141174554825,"channel":0,"num_words":2,"start":153.06001,"end":153.72},{"sentences":[{"text":"Bye.","start":153.57895,"end":154.07895,"sentiment":"neutral","sentiment_score":0.15758241713047028}],"sentiment":"neutral","sentiment_score":0.15758241713047028,"channel":1,"num_words":1,"start":153.57895,"end":154.07895},{"sentences":[{"text":"Alright.","start":154.58,"end":155.08,"sentiment":"neutral","sentiment_score":-0.08804628998041153}],"sentiment":"neutral","sentiment_score":-0.08804628998041153,"channel":0,"num_words":1,"start":154.58,"end":155.08}]},"summary":{"result":"success","short":"The customer, Ronald, receives a call from a representative from Cloud Solutions IT, who is trying to arrange a meeting with him and his CTO to introduce their company and provide services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and more. The representative explains that the company is a managed service provider and Microsoft trusted partner, and that they are trying to introduce the company for future reference. The customer confirms that the current company is United Rentals, and the representative explains that the decision making would be on the United States team. The customer thanks the representative and ends the call."},"intents":{"segments":[{"text":"Roy, I hope you still remember the company because bad. the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start_word":22,"end_word":73,"intents":[{"intent":"Introduce company","confidence_score":0.073233664}]},{"text":"Sir sir sir, your current company that you're working with, are you still So the current holding company the I'm same working room? with is United Rentals.","start_word":191,"end_word":217,"intents":[{"intent":"Clarify company affiliation","confidence_score":0.019432565}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Good morning. Roy, it's Ronald from Cloud Solution IT. Not How are you doing today? too Alright.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.0538334995508194},{"text":"Okay. That's wonderful.","start_word":19,"end_word":21,"sentiment":"positive","sentiment_score":0.581841766834259},{"text":"Roy, I hope you still remember the company because bad. the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six five, Power BI, and many more. And the reason for my call today, Roy, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time this coming week, maybe on the last week of this month. So, sir, I no longer work for El Farce, so I'm Mhmm. not Yep. sure if this is the purpose you're calling me. Yes, sir. Sir sir sir, your current company that you're working with, are you still So the current holding company the I'm same working room? with is United Rentals. Okay? So United Rentals, it's a US company, and the IT is based is all controlled and managed by US team. So Uh-huh. yeah. So there's no no way we have to engage in a third party company. So yeah. Alright. So so the decision making would be on The United States, sir? Correct. Yeah. Yeah. It's all controlled and managed Uh-huh. by US team. And here, we're just lodging ticket and, yeah, just general Uh-huh. troubleshooting and hardware kind of things, maintenance and all the all the all the but of also, United Rentals is not using cloud solutions. Yeah. So Uh-huh. Uh-huh. Alright. yeah. Got Okay. it, sir. I understand. Alright. Alright. No. No. No No worries, problem. Roy.","start_word":22,"end_word":338,"sentiment":"neutral","sentiment_score":0.0010645759900832074},{"text":"Thank you. Thanks. Have a good day.","start_word":339,"end_word":345,"sentiment":"positive","sentiment_score":0.5400113463401794},{"text":"Okay.","start_word":346,"end_word":346,"sentiment":"neutral","sentiment_score":0.28663721680641174},{"text":"Thank you.","start_word":347,"end_word":348,"sentiment":"positive","sentiment_score":0.4341365694999695},{"text":"Bye. Alright.","start_word":349,"end_word":350,"sentiment":"neutral","sentiment_score":0.1948445811867714}],"average":{"sentiment":"neutral","sentiment_score":0.028886280825671455}}}}