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S e l s I n e, Selson. It's not coming up. Hang on. S e l s I n, e for England. Yeah? Oh, Salfin. Sorry. Sorry. Salfin Abow. How are you today? Oh, that's good. Let's have a look. You're in Unit 10938 Octon Street. What happened to the Internet? Oh, you just got your router. Okay. I just see you're a new customer. Alright. Now you let me just check your address. You haven't done anything to the router. Right? Okay. Very good. Very good. One second. Because a lot of people's I don't know. They receive routers and they start doing things to it, and then it doesn't work. Okay. Let me just check. Whereabouts are you in Australia? How's the weather up there? Alright. Now you have a black box on the wall somewhere in one of probably one of the bedrooms? Okay. What what you can do is if I give you a mobile number, can you send a photo to that mobile number? We can probably it depends on how they've set up the box. Alright? So anyway, look. Let's just get the Internet working first. Go to the black box. If you have a look at the black box, are there any lights on? Yeah. Yep. Is the power light on? Sorry. I can't hear you. Is the service light on? It's the third light. Now the big one. The big one. Forget about the small ones. The big one okay. Alright. Now the big one, you got four ports. Ethernet one, Ethernet two, Ethernet four. Three and four. Right? No. No. If you have a look at the black box, you'll see you'll see four ports. Ethernet one, Ethernet two, Ethernet three, Ethernet four. Can you see that? Okay. You need to plug one of the Ethernet cables in Ethernet port number one, and then the other end, we gotta plug it into the into the router. No. No. I'm talking about the black box. The router, we got the w a n. We need to plug plug in the w a n in one end of the cable in the w a n. And the other end, we need to plug in this to the black box on the wall in the Ethernet one port. Do you see that? Yeah. Well, it'll only light gray when you connect it to the router. Yeah. Oh, yeah. You can use that cord, that yellow cord. The other end of the cord, just plug it in the w a n port of the router of the router, router, whatever you wanna call it. It's the first I think it's the first one to your left. So you got a WAN port, then you got LAN one, LAN two, LAN three. And now you need to plug power to the router as well so the light comes on. In the box, you woulda had a a power supply. So you plug the power supply in the back of the router and then the other end on the wall. Make sure it's switched on and the light comes on. Oh, beautiful. Yeah. Yeah. It'll come on and off. It's just still it's still cycling up. Now Ethernet one mod is on, and the other plug is in the WAN port of the router. Right? Okay. Now is the light on the router coming on? That's great. Okay. Let's hang on a minute. Let me just check. Okay. Now you're online. There you go. So your Internet is now working. So what you do now what device do you wanna connect to it? A mobile phone, a TV? Okay. With the mobile phone, when you'd look for the when you look for the Wi Fi name, you'll have Airtel 2.4 g and the Airtel five g. And then the password, if you turn the router upside down, you'll see Wi Fi t. That's the password for the Wi Fi. Yeah. 2 0.4 and then the 5G. If you're gonna connect your your device, connect to the five g. And if you're gonna connect your if you have an alarm system, you connect to the 2.4 g. Everything else on the five g. What do you see when you look for the Wi Fi name? You don't see the five g? Because it might be a combined service. Alright. Connect to the four g. And then if you turn the router upside down, you'll see Wi Fi key. That's the password. It doesn't happen automatically. You gotta do it. Come on. I know you just woke up. I wish I'd just woke up. How's the weather in Canberra? 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Airtel tech support. Hello. Good afternoon. How are you?\n\nYeah. Yes. Of course. What's what's the account names what's the account holder's first name? How do you spell that?\n\nS e l s I n e, Selson. It's not coming up. Hang on. S e l s I n, e for England. Yeah?\n\nOh, Salfin. Sorry. Sorry. Salfin Abow. How are you today?\n\nOh, that's good. Let's have a look. You're in Unit 10938 Octon Street. What happened to the Internet? Oh, you just got your router.\n\nOkay. I just see you're a new customer. Alright. Now you let me just check your address. You haven't done anything to the router.\n\nRight? Okay. Very good. Very good. One second.\n\nBecause a lot of people's I don't know. They receive routers and they start doing things to it, and then it doesn't work. Okay. Let me just check. Whereabouts are you in Australia?\n\nHow's the weather up there? Alright. Now you have a black box on the wall somewhere in one of probably one of the bedrooms? Okay. What what you can do is if I give you a mobile number, can you send a photo to that mobile number?\n\nWe can probably it depends on how they've set up the box. Alright? So anyway, look. Let's just get the Internet working first. Go to the black box.\n\nIf you have a look at the black box, are there any lights on? Yeah. Yep. Is the power light on? Sorry.\n\nI can't hear you. Is the service light on? It's the third light. Now the big one. The big one.\n\nForget about the small ones. The big one okay. Alright. Now the big one, you got four ports. Ethernet one, Ethernet two, Ethernet four.\n\nThree and four. Right? No. No. If you have a look at the black box, you'll see you'll see four ports.\n\nEthernet one, Ethernet two, Ethernet three, Ethernet four. Can you see that? Okay. You need to plug one of the Ethernet cables in Ethernet port number one, and then the other end, we gotta plug it into the into the router. No.\n\nNo. I'm talking about the black box. The router, we got the w a n. We need to plug plug in the w a n in one end of the cable in the w a n. And the other end, we need to plug in this to the black box on the wall in the Ethernet one port.\n\nDo you see that? Yeah. Well, it'll only light gray when you connect it to the router. Yeah. Oh, yeah.\n\nYou can use that cord, that yellow cord. The other end of the cord, just plug it in the w a n port of the router of the router, router, whatever you wanna call it. It's the first I think it's the first one to your left. So you got a WAN port, then you got LAN one, LAN two, LAN three. And now you need to plug power to the router as well so the light comes on.\n\nIn the box, you woulda had a a power supply. So you plug the power supply in the back of the router and then the other end on the wall. Make sure it's switched on and the light comes on. Oh, beautiful. Yeah.\n\nYeah. It'll come on and off. It's just still it's still cycling up. Now Ethernet one mod is on, and the other plug is in the WAN port of the router. Right?\n\nOkay. Now is the light on the router coming on? That's great. Okay. Let's hang on a minute.\n\nLet me just check. Okay. Now you're online. There you go. So your Internet is now working.\n\nSo what you do now what device do you wanna connect to it? A mobile phone, a TV? Okay. With the mobile phone, when you'd look for the when you look for the Wi Fi name, you'll have Airtel 2.4 g and the Airtel five g. And then the password, if you turn the router upside down, you'll see Wi Fi t.\n\nThat's the password for the Wi Fi. Yeah. 2 0.4 and then the 5G. If you're gonna connect your your device, connect to the five g. And if you're gonna connect your if you have an alarm system, you connect to the 2.4 g.\n\nEverything else on the five g. What do you see when you look for the Wi Fi name? You don't see the five g? Because it might be a combined service. Alright.\n\nConnect to the four g. And then if you turn the router upside down, you'll see Wi Fi key. That's the password. It doesn't happen automatically. You gotta do it.\n\nCome on. I know you just woke up. I wish I'd just woke up. How's the weather in Canberra? Good or rainy?","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.25735777616500854},{"text":"Airtel tech support.","start":0.48,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.07523125658432643},{"text":"Hello.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.2556609511375427},{"text":"Good afternoon.","start":7.12,"end":7.8399997,"sentiment":"positive","sentiment_score":0.3733682334423065},{"text":"How are you?","start":7.8399997,"end":8.66,"sentiment":"neutral","sentiment_score":0.26805957158406574}],"sentiment":"neutral","sentiment_score":0.23154413225975903,"num_words":11,"start":0.16,"end":8.66},{"sentences":[{"text":"Yeah.","start":25.735,"end":26.235,"sentiment":"neutral","sentiment_score":0.035246528685092926},{"text":"Yes.","start":26.375,"end":26.775,"sentiment":"neutral","sentiment_score":0.04058922082185745},{"text":"Of course.","start":26.775,"end":27.515,"sentiment":"neutral","sentiment_score":0.02367523219436407},{"text":"What's what's the account names what's the account holder's first name?","start":29.039999,"end":32.82,"sentiment":"neutral","sentiment_score":0.006476339968768033},{"text":"How do you spell that?","start":36.559998,"end":37.78,"sentiment":"neutral","sentiment_score":0.0004885178990662098}],"sentiment":"neutral","sentiment_score":0.009843427152372897,"num_words":20,"start":25.735,"end":37.78},{"sentences":[{"text":"S e l s I n e, Selson.","start":47.225,"end":52.125,"sentiment":"neutral","sentiment_score":-0.00033771205926313996},{"text":"It's not coming up.","start":55.225,"end":56.425,"sentiment":"neutral","sentiment_score":-0.15596899576485157},{"text":"Hang on.","start":56.425,"end":57.06,"sentiment":"neutral","sentiment_score":-0.11883799731731415},{"text":"S e l s I n, e for England.","start":60.82,"end":64.42,"sentiment":"neutral","sentiment_score":-0.01918377872142527},{"text":"Yeah?","start":64.42,"end":64.92,"sentiment":"neutral","sentiment_score":-0.00903436541557312}],"sentiment":"neutral","sentiment_score":-0.04358091866985584,"num_words":24,"start":47.225,"end":64.92},{"sentences":[{"text":"Oh, Salfin.","start":72.375,"end":73.115,"sentiment":"neutral","sentiment_score":-0.009096913039684296},{"text":"Sorry.","start":73.815,"end":74.315,"sentiment":"neutral","sentiment_score":-0.034548841416835785},{"text":"Sorry.","start":75.575,"end":75.735,"sentiment":"neutral","sentiment_score":0.006609221920371056},{"text":"Salfin Abow.","start":75.735,"end":78.875,"sentiment":"neutral","sentiment_score":0.05851854011416435},{"text":"How are you today?","start":81.575,"end":82.715,"sentiment":"neutral","sentiment_score":0.2322421297430992}],"sentiment":"neutral","sentiment_score":0.09998721536248922,"num_words":10,"start":72.375,"end":82.715},{"sentences":[{"text":"Oh, that's good.","start":85.08,"end":85.979996,"sentiment":"neutral","sentiment_score":0.24838932355244955},{"text":"Let's have a look.","start":86.04,"end":86.92,"sentiment":"neutral","sentiment_score":0.09900757111608982},{"text":"You're in Unit 10938 Octon Street.","start":86.92,"end":90.86,"sentiment":"neutral","sentiment_score":0.03544569667428732},{"text":"What happened to the Internet?","start":91.159996,"end":92.54,"sentiment":"neutral","sentiment_score":0.0038995375856757165},{"text":"Oh, you just got your router.","start":95.4,"end":96.6,"sentiment":"neutral","sentiment_score":0.009038520356019339}],"sentiment":"neutral","sentiment_score":0.05948338521799693,"num_words":24,"start":85.08,"end":96.6},{"sentences":[{"text":"Okay.","start":96.6,"end":96.759995,"sentiment":"neutral","sentiment_score":0.017762664705514908},{"text":"I just see you're a new customer.","start":96.759995,"end":98.22,"sentiment":"neutral","sentiment_score":0.023275205732456276},{"text":"Alright.","start":98.52,"end":99.0,"sentiment":"neutral","sentiment_score":0.020576348528265953},{"text":"Now you let me just check your address.","start":99.0,"end":101.954994,"sentiment":"neutral","sentiment_score":-0.10023740958422422},{"text":"You haven't done anything to the router.","start":102.494995,"end":104.174995,"sentiment":"neutral","sentiment_score":-0.15809822934014456}],"sentiment":"neutral","sentiment_score":-0.07113839286224295,"num_words":24,"start":96.6,"end":104.174995},{"sentences":[{"text":"Right?","start":104.174995,"end":104.674995,"sentiment":"neutral","sentiment_score":-0.060384903103113174},{"text":"Okay.","start":105.935,"end":106.415,"sentiment":"neutral","sentiment_score":0.012827800586819649},{"text":"Very good.","start":106.415,"end":107.055,"sentiment":"neutral","sentiment_score":0.17859195172786713},{"text":"Very good.","start":107.055,"end":107.534996,"sentiment":"neutral","sentiment_score":0.20476390421390533},{"text":"One second.","start":107.534996,"end":108.095,"sentiment":"neutral","sentiment_score":-0.08439492806792259}],"sentiment":"neutral","sentiment_score":0.06879559415392578,"num_words":8,"start":104.174995,"end":108.095},{"sentences":[{"text":"Because a lot of people's I don't know.","start":108.095,"end":109.774994,"sentiment":"neutral","sentiment_score":-0.22581434436142445},{"text":"They receive routers and they start doing things to it, and then it doesn't work.","start":109.774994,"end":114.274994,"sentiment":"neutral","sentiment_score":-0.2944647610187531},{"text":"Okay.","start":116.49,"end":116.729996,"sentiment":"neutral","sentiment_score":-0.05730103701353073},{"text":"Let me just check.","start":116.729996,"end":117.869995,"sentiment":"neutral","sentiment_score":-0.04220524523407221},{"text":"Whereabouts are you in Australia?","start":124.81,"end":126.35,"sentiment":"neutral","sentiment_score":-0.010724240727722645}],"sentiment":"neutral","sentiment_score":-0.19706755732609468,"num_words":33,"start":108.095,"end":126.35},{"sentences":[{"text":"How's the weather up there?","start":129.275,"end":130.47499,"sentiment":"neutral","sentiment_score":0.15516143143177033},{"text":"Alright.","start":130.47499,"end":130.955,"sentiment":"neutral","sentiment_score":0.07332918047904968},{"text":"Now you have a black box on the wall somewhere in one of probably one of the bedrooms?","start":130.955,"end":135.055,"sentiment":"neutral","sentiment_score":0.0079874520500501},{"text":"Okay.","start":147.88,"end":148.36,"sentiment":"neutral","sentiment_score":-0.00929211638867855},{"text":"What what you can do is if I give you a mobile number, can you send a photo to that mobile number?","start":148.36,"end":155.64,"sentiment":"neutral","sentiment_score":0.06190584329041568}],"sentiment":"neutral","sentiment_score":0.049905253415729135,"num_words":47,"start":129.275,"end":155.64},{"sentences":[{"text":"We can probably it depends on how they've set up the box.","start":155.64,"end":159.685,"sentiment":"neutral","sentiment_score":-0.058548565953969955},{"text":"Alright?","start":159.685,"end":160.185,"sentiment":"neutral","sentiment_score":0.023972854018211365},{"text":"So anyway, look.","start":160.245,"end":160.965,"sentiment":"neutral","sentiment_score":0.017814146354794502},{"text":"Let's just get the Internet working first.","start":160.965,"end":163.225,"sentiment":"neutral","sentiment_score":0.05937504741762366},{"text":"Go to the black box.","start":163.605,"end":164.885,"sentiment":"neutral","sentiment_score":0.02256215699017048}],"sentiment":"neutral","sentiment_score":-0.0034546921961009502,"num_words":28,"start":155.64,"end":164.885},{"sentences":[{"text":"If you have a look at the black box, are there any lights on?","start":164.885,"end":168.425,"sentiment":"neutral","sentiment_score":0.009030681968267475},{"text":"Yeah.","start":172.165,"end":172.485,"sentiment":"neutral","sentiment_score":0.03927678242325783},{"text":"Yep.","start":172.485,"end":172.83,"sentiment":"neutral","sentiment_score":0.05443967133760452},{"text":"Is the power light on?","start":178.19,"end":179.81,"sentiment":"neutral","sentiment_score":-0.024173181876540183},{"text":"Sorry.","start":184.83,"end":185.15,"sentiment":"neutral","sentiment_score":-0.21689018607139587}],"sentiment":"neutral","sentiment_score":-0.0053459133698859,"num_words":22,"start":164.885,"end":185.15},{"sentences":[{"text":"I can't hear you.","start":185.15,"end":186.21,"sentiment":"neutral","sentiment_score":-0.30552027374505997},{"text":"Is the service light on?","start":189.89499,"end":191.67499,"sentiment":"neutral","sentiment_score":-0.03338001742959022},{"text":"It's the third light.","start":193.33499,"end":194.555,"sentiment":"neutral","sentiment_score":-0.0554521307349205},{"text":"Now the big one.","start":205.11,"end":205.99,"sentiment":"neutral","sentiment_score":-0.02097055222839117},{"text":"The big one.","start":205.99,"end":206.63,"sentiment":"neutral","sentiment_score":-0.021935210873683293}],"sentiment":"neutral","sentiment_score":-0.08802387733012437,"num_words":20,"start":185.15,"end":206.63},{"sentences":[{"text":"Forget about the small ones.","start":206.63,"end":207.83,"sentiment":"neutral","sentiment_score":-0.08107062429189682},{"text":"The big one okay.","start":207.83,"end":211.69,"sentiment":"neutral","sentiment_score":-0.011339399497956038},{"text":"Alright.","start":212.185,"end":212.50499,"sentiment":"neutral","sentiment_score":0.03536735102534294},{"text":"Now the big one, you got four ports.","start":212.50499,"end":214.745,"sentiment":"neutral","sentiment_score":0.017946383799426258},{"text":"Ethernet one, Ethernet two, Ethernet four.","start":214.745,"end":218.045,"sentiment":"neutral","sentiment_score":0.0067597430509825545}],"sentiment":"neutral","sentiment_score":-0.009633909988527497,"num_words":24,"start":206.63,"end":218.045},{"sentences":[{"text":"Three and four.","start":218.105,"end":218.825,"sentiment":"neutral","sentiment_score":0.013357895736893019},{"text":"Right?","start":218.825,"end":219.325,"sentiment":"neutral","sentiment_score":0.020928343757987022},{"text":"No.","start":224.34001,"end":224.5,"sentiment":"neutral","sentiment_score":-0.10734116286039352},{"text":"No.","start":224.5,"end":225.0,"sentiment":"neutral","sentiment_score":-0.11575383692979813},{"text":"If you have a look at the black box, you'll see you'll see four ports.","start":225.06001,"end":229.16,"sentiment":"neutral","sentiment_score":-0.03332911642889182}],"sentiment":"neutral","sentiment_score":-0.031525224535947756,"num_words":21,"start":218.105,"end":229.16},{"sentences":[{"text":"Ethernet one, Ethernet two, Ethernet three, Ethernet four.","start":229.94,"end":234.1,"sentiment":"neutral","sentiment_score":-0.010521387215703726},{"text":"Can you see that?","start":234.1,"end":235.16,"sentiment":"neutral","sentiment_score":-0.0028528887778520584},{"text":"Okay.","start":236.98001,"end":237.48001,"sentiment":"neutral","sentiment_score":-0.002205101773142814},{"text":"You need to plug one of the Ethernet cables in Ethernet port number one, and then the other end, we gotta plug it into the into the router.","start":237.54001,"end":248.335,"sentiment":"neutral","sentiment_score":-0.029814313032797406},{"text":"No.","start":263.325,"end":263.565,"sentiment":"neutral","sentiment_score":-0.1452433466911316}],"sentiment":"neutral","sentiment_score":-0.025662663481419996,"num_words":42,"start":229.94,"end":263.565},{"sentences":[{"text":"No.","start":263.565,"end":263.64502,"sentiment":"neutral","sentiment_score":-0.15998011827468872},{"text":"I'm talking about the black box.","start":263.64502,"end":264.92502,"sentiment":"neutral","sentiment_score":-0.09723937635620435},{"text":"The router, we got the w a n.","start":264.92502,"end":267.345,"sentiment":"neutral","sentiment_score":-0.002327707828953862},{"text":"We need to plug plug in the w a n in one end of the cable in the w a n.","start":267.725,"end":273.825,"sentiment":"neutral","sentiment_score":-0.004352266279359658},{"text":"And the other end, we need to plug in this to the black box on the wall in the Ethernet one port.","start":274.045,"end":279.3,"sentiment":"neutral","sentiment_score":-0.0038097209127789192}],"sentiment":"neutral","sentiment_score":-0.016159473982607496,"num_words":58,"start":263.565,"end":279.3},{"sentences":[{"text":"Do you see that?","start":282.25998,"end":283.24,"sentiment":"neutral","sentiment_score":0.0015532001852989197},{"text":"Yeah.","start":289.3,"end":289.62,"sentiment":"neutral","sentiment_score":-0.16555678844451904},{"text":"Well, it'll only light gray when you connect it to the router.","start":289.62,"end":293.0,"sentiment":"neutral","sentiment_score":-0.10615449709196885},{"text":"Yeah.","start":296.315,"end":296.815,"sentiment":"neutral","sentiment_score":-0.01175965927541256},{"text":"Oh, yeah.","start":301.995,"end":302.395,"sentiment":"neutral","sentiment_score":0.03565561771392822}],"sentiment":"neutral","sentiment_score":-0.06868231883272528,"num_words":20,"start":282.25998,"end":302.395},{"sentences":[{"text":"You can use that cord, that yellow cord.","start":302.395,"end":305.455,"sentiment":"neutral","sentiment_score":0.019076242577284575},{"text":"The other end of the cord, just plug it in the w a n port of the router of the router, router, whatever you wanna call it.","start":305.595,"end":312.76,"sentiment":"neutral","sentiment_score":0.024525124096760043},{"text":"It's the first I think it's the first one to your left.","start":316.1,"end":318.58,"sentiment":"neutral","sentiment_score":0.02209601830691099},{"text":"So you got a WAN port, then you got LAN one, LAN two, LAN three.","start":318.58,"end":322.52,"sentiment":"neutral","sentiment_score":0.022719168414672215},{"text":"And now you need to plug power to the router as well so the light comes on.","start":329.765,"end":335.465,"sentiment":"neutral","sentiment_score":0.06225767797406982}],"sentiment":"neutral","sentiment_score":0.031381121046746834,"num_words":79,"start":302.395,"end":335.465},{"sentences":[{"text":"In the box, you woulda had a a power supply.","start":339.33,"end":342.47,"sentiment":"neutral","sentiment_score":0.029206905514001846},{"text":"So you plug the power supply in the back of the router and then the other end on the wall.","start":343.56998,"end":347.49,"sentiment":"neutral","sentiment_score":0.059744208678603174},{"text":"Make sure it's switched on and the light comes on.","start":347.49,"end":351.565,"sentiment":"neutral","sentiment_score":0.0667044285684824},{"text":"Oh, beautiful.","start":365.31,"end":365.97,"sentiment":"positive","sentiment_score":0.45092158019542694},{"text":"Yeah.","start":373.78998,"end":374.03,"sentiment":"neutral","sentiment_score":0.08275877684354782}],"sentiment":"neutral","sentiment_score":0.07299068492165832,"num_words":43,"start":339.33,"end":374.03},{"sentences":[{"text":"Yeah.","start":374.03,"end":374.18997,"sentiment":"neutral","sentiment_score":0.05456322431564331},{"text":"It'll come on and off.","start":374.18997,"end":375.46997,"sentiment":"neutral","sentiment_score":0.05578844211995602},{"text":"It's just still it's still cycling up.","start":375.46997,"end":378.83,"sentiment":"neutral","sentiment_score":-0.028379805785204684},{"text":"Now Ethernet one mod is on, and the other plug is in the WAN port of the router.","start":378.83,"end":385.07498,"sentiment":"neutral","sentiment_score":0.04623517290585571},{"text":"Right?","start":385.07498,"end":385.57498,"sentiment":"neutral","sentiment_score":0.03895183652639389}],"sentiment":"neutral","sentiment_score":0.0314384919765871,"num_words":32,"start":374.03,"end":385.57498},{"sentences":[{"text":"Okay.","start":387.715,"end":388.215,"sentiment":"neutral","sentiment_score":0.03141201287508011},{"text":"Now is the light on the router coming on?","start":388.595,"end":391.175,"sentiment":"neutral","sentiment_score":0.03866591532197264},{"text":"That's great.","start":394.05002,"end":394.87,"sentiment":"neutral","sentiment_score":0.3259982094168663},{"text":"Okay.","start":396.05002,"end":396.45,"sentiment":"neutral","sentiment_score":0.07683360576629639},{"text":"Let's hang on a minute.","start":396.45,"end":397.49,"sentiment":"neutral","sentiment_score":0.06196997910737991}],"sentiment":"neutral","sentiment_score":0.0787825094949868,"num_words":18,"start":387.715,"end":397.49},{"sentences":[{"text":"Let me just check.","start":397.49,"end":398.47,"sentiment":"neutral","sentiment_score":0.06658115610480309},{"text":"Okay.","start":401.41,"end":401.81,"sentiment":"neutral","sentiment_score":0.08893933892250061},{"text":"Now you're online.","start":401.81,"end":402.87,"sentiment":"neutral","sentiment_score":0.13152486582597098},{"text":"There you go.","start":403.01,"end":403.81,"sentiment":"neutral","sentiment_score":0.17953314383824667},{"text":"So your Internet is now working.","start":403.81,"end":405.75,"sentiment":"neutral","sentiment_score":0.2542530844608943}],"sentiment":"neutral","sentiment_score":0.1655268528882195,"num_words":17,"start":397.49,"end":405.75},{"sentences":[{"text":"So what you do now what device do you wanna connect to it?","start":406.26498,"end":410.505,"sentiment":"neutral","sentiment_score":0.05018246875932583},{"text":"A mobile phone, a TV?","start":410.505,"end":412.285,"sentiment":"neutral","sentiment_score":0.00854023564606905},{"text":"Okay.","start":419.14,"end":419.38,"sentiment":"neutral","sentiment_score":0.004684982821345329},{"text":"With the mobile phone, when you'd look for the when you look for the Wi Fi name, you'll have Airtel 2.4 g and the Airtel five g.","start":419.38,"end":428.92,"sentiment":"neutral","sentiment_score":0.013921954117163463},{"text":"And then the password, if you turn the router upside down, you'll see Wi Fi t.","start":429.38,"end":435.04498,"sentiment":"neutral","sentiment_score":0.005776126577984542}],"sentiment":"neutral","sentiment_score":0.018839823247324073,"num_words":62,"start":406.26498,"end":435.04498},{"sentences":[{"text":"That's the password for the Wi Fi.","start":435.04498,"end":437.22498,"sentiment":"neutral","sentiment_score":0.018537532005991255},{"text":"Yeah.","start":442.965,"end":443.205,"sentiment":"neutral","sentiment_score":0.01862749084830284},{"text":"2 0.4 and then the 5G.","start":443.205,"end":444.88498,"sentiment":"neutral","sentiment_score":0.008932479191571474},{"text":"If you're gonna connect your your device, connect to the five g.","start":444.88498,"end":448.745,"sentiment":"neutral","sentiment_score":0.008973561964618662},{"text":"And if you're gonna connect your if you have an alarm system, you connect to the 2.4 g.","start":450.13998,"end":455.66,"sentiment":"neutral","sentiment_score":-0.008371945658129536}],"sentiment":"neutral","sentiment_score":0.003613018449290063,"num_words":44,"start":435.04498,"end":455.66},{"sentences":[{"text":"Everything else on the five g.","start":455.66,"end":457.44,"sentiment":"neutral","sentiment_score":-0.05914044504364332},{"text":"What do you see when you look for the Wi Fi name?","start":461.9,"end":464.47998,"sentiment":"neutral","sentiment_score":-0.0317371611793836},{"text":"You don't see the five g?","start":469.125,"end":470.665,"sentiment":"neutral","sentiment_score":-0.07327875681221485},{"text":"Because it might be a combined service.","start":473.445,"end":475.365,"sentiment":"neutral","sentiment_score":-0.09068712698561805},{"text":"Alright.","start":475.365,"end":475.845,"sentiment":"neutral","sentiment_score":-0.004352465271949768}],"sentiment":"neutral","sentiment_score":-0.05670385935809463,"num_words":32,"start":455.66,"end":475.845},{"sentences":[{"text":"Connect to the four g.","start":475.845,"end":477.305,"sentiment":"neutral","sentiment_score":-0.013422223459929227},{"text":"And then if you turn the router upside down, you'll see Wi Fi key.","start":479.35,"end":483.75,"sentiment":"neutral","sentiment_score":-0.023941335401364734},{"text":"That's the 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three.","start":253.86,"end":260.315,"sentiment":"neutral","sentiment_score":0.016525782301629845}],"sentiment":"neutral","sentiment_score":-0.025630980344681906,"num_words":29,"start":220.94,"end":260.315},{"sentences":[{"text":"Is that what you're talking about on the router?","start":260.315,"end":262.815,"sentiment":"neutral","sentiment_score":0.006012330659561687},{"text":"Yeah.","start":280.72,"end":281.19998,"sentiment":"neutral","sentiment_score":0.0025717662647366524},{"text":"Okay.","start":281.19998,"end":281.69998,"sentiment":"neutral","sentiment_score":0.01080087013542652},{"text":"Yeah.","start":284.25497,"end":284.495,"sentiment":"neutral","sentiment_score":-0.04691535606980324},{"text":"But the Ethernet one, it's not light and green.","start":284.495,"end":289.07498,"sentiment":"neutral","sentiment_score":-0.17267832739485633}],"sentiment":"neutral","sentiment_score":-0.07302555668034724,"num_words":21,"start":260.315,"end":289.07498},{"sentences":[{"text":"Why?","start":289.375,"end":289.875,"sentiment":"neutral","sentiment_score":-0.1323636770248413},{"text":"Okay.","start":295.29498,"end":295.775,"sentiment":"neutral","sentiment_score":-0.007844474166631699},{"text":"So there is there is a code there, a yellow code.","start":295.775,"end":301.69998,"sentiment":"neutral","sentiment_score":-0.007334123450246724},{"text":"So should I that?","start":301.69998,"end":303.32,"sentiment":"neutral","sentiment_score":0.015227476134896278},{"text":"W a n.","start":310.995,"end":317.335,"sentiment":"neutral","sentiment_score":0.022657988592982292}],"sentiment":"neutral","sentiment_score":-0.004599981941282749,"num_words":20,"start":289.375,"end":317.335},{"sentences":[{"text":"Okay.","start":328.23,"end":328.73,"sentiment":"neutral","sentiment_score":0.07833387702703476},{"text":"Done.","start":328.87,"end":329.37,"sentiment":"neutral","sentiment_score":0.08845986425876617},{"text":"Yes.","start":343.23502,"end":343.73502,"sentiment":"neutral","sentiment_score":0.06484899669885635},{"text":"Not oh, yeah.","start":359.13998,"end":360.58,"sentiment":"neutral","sentiment_score":-0.041087339321772255},{"text":"It's on now.","start":360.58,"end":361.88,"sentiment":"neutral","sentiment_score":0.01886431376139323}],"sentiment":"neutral","sentiment_score":0.018330406811502244,"num_words":9,"start":328.23,"end":361.88},{"sentences":[{"text":"It's a night while the light is on.","start":362.1,"end":364.36,"sentiment":"neutral","sentiment_score":0.02628503111191094},{"text":"It went off.","start":371.075,"end":372.375,"sentiment":"neutral","sentiment_score":0.18306846419970194},{"text":"Yes.","start":381.81,"end":382.31,"sentiment":"neutral","sentiment_score":0.06805387139320374},{"text":"Yes.","start":391.88998,"end":392.37,"sentiment":"neutral","sentiment_score":0.06774376332759857},{"text":"It's green now.","start":392.37,"end":393.66998,"sentiment":"neutral","sentiment_score":0.08812378843625386}],"sentiment":"neutral","sentiment_score":0.07247841509524733,"num_words":16,"start":362.1,"end":393.66998},{"sentences":[{"text":"It was red.","start":393.73,"end":394.69,"sentiment":"neutral","sentiment_score":0.11080733314156532},{"text":"Now it's green.","start":394.69,"end":395.81,"sentiment":"neutral","sentiment_score":0.2534317721923192},{"text":"Yeah.","start":395.81,"end":396.31,"sentiment":"neutral","sentiment_score":0.10601374506950378},{"text":"Mobile phone for now.","start":414.94,"end":416.54,"sentiment":"neutral","sentiment_score":-0.022773942910134792},{"text":"I still don't have a CV.","start":416.54,"end":418.24002,"sentiment":"neutral","sentiment_score":-0.17677049587170282}],"sentiment":"neutral","sentiment_score":0.0027654302470824315,"num_words":17,"start":393.73,"end":418.24002},{"sentences":[{"text":"Yeah.","start":418.30002,"end":418.80002,"sentiment":"neutral","sentiment_score":-0.02651488408446312},{"text":"So AL2.4G.","start":438.93,"end":441.51,"sentiment":"neutral","sentiment_score":0.017569207586348057},{"text":"Is that it?","start":441.57,"end":442.55,"sentiment":"neutral","sentiment_score":0.034259541581074394},{"text":"Five I can't see any five g.","start":443.25,"end":461.445,"sentiment":"neutral","sentiment_score":-0.12898444304508822},{"text":"Airtel 2.4 g.","start":465.6,"end":468.02002,"sentiment":"neutral","sentiment_score":-0.027387527128060658}],"sentiment":"neutral","sentiment_score":-0.05460322042927146,"num_words":16,"start":418.30002,"end":468.02002},{"sentences":[{"text":"Mm-mm.","start":472.08002,"end":472.58002,"sentiment":"neutral","sentiment_score":-0.050477880984544754}],"sentiment":"neutral","sentiment_score":-0.050477880984544754,"num_words":1,"start":472.08002,"end":472.58002}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel\n\nChannel 1: Afternoon.\n\nChannel 0: tech support.\n\nChannel 1: Hello. Hi. Good morning.\n\nChannel 0: Hello. Good afternoon. How are you?\n\nChannel 1: Oh, sorry. I just woke up. My my router I just picked my router, my Airtel router, and I will send a message with Airtel that if I have issues, I just call this number\n\nChannel 0: Yeah. Yes. Of\n\nChannel 1: to\n\nChannel 0: course.\n\nChannel 1: help set\n\nChannel 0: What's what's\n\nChannel 1: it\n\nChannel 0: the account names what's the account\n\nChannel 1: up.\n\nChannel 0: holder's first name?\n\nChannel 1: Selfine,\n\nChannel 0: How do you spell that?\n\nChannel 1: s e l f I n e.\n\nChannel 0: S e l s I n e,\n\nChannel 1: Yeah.\n\nChannel 0: Selson.\n\nChannel 1: Yeah.\n\nChannel 0: It's not coming up. Hang on. S e l s\n\nChannel 1: Mhmm.\n\nChannel 0: I n, e\n\nChannel 1: S\n\nChannel 0: for England. Yeah?\n\nChannel 1: s e l then fine, s f I n e, like saying I'm\n\nChannel 0: Oh, Salfin. Sorry.\n\nChannel 1: fine. Yeah. So\n\nChannel 0: Sorry. Salfin\n\nChannel 1: Alright.\n\nChannel 0: Abow.\n\nChannel 1: Yeah.\n\nChannel 0: How are you today?\n\nChannel 1: I'm good.\n\nChannel 0: Oh, that's good. Let's have a look. You're in Unit 10938 Octon Street. What happened\n\nChannel 1: Yes.\n\nChannel 0: to the Internet?\n\nChannel 1: I just bought my Ruda.\n\nChannel 0: Oh, you just got your router. Okay. I just see you're\n\nChannel 1: Yeah.\n\nChannel 0: a new customer. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Now\n\nChannel 1: No. No.\n\nChannel 0: you let me just check your address. You haven't done anything to the router. Right?\n\nChannel 1: Mhmm. No.\n\nChannel 0: Okay. Very good. Very good. One second. Because a lot of people's I don't know.\n\nThey receive routers and they start doing things to it, and then it doesn't work. Okay. Let me just check.\n\nChannel 1: Mhmm.\n\nChannel 0: Whereabouts are you in Australia?\n\nChannel 1: Canberra, ACT.\n\nChannel 0: How's the weather up there? Alright. Now you have a black box on the wall somewhere in one of probably one of the bedrooms?\n\nChannel 1: Yes. But the reception in my bedroom is so bad. I just hope the phone won't act up, but I'll have to go to where the black box is.\n\nChannel 0: Okay. What\n\nChannel 1: Yeah.\n\nChannel 0: what you can do is if I give you a mobile number, can you send a photo to that mobile number? We can probably it depends on how they've set up the box. Alright? So anyway, look. Let's just get the Internet working first.\n\nGo\n\nChannel 1: Yeah.\n\nChannel 0: to the black box. If you have a look at the black box, are there any lights on?\n\nChannel 1: I'm just heading there now.\n\nChannel 0: Yeah. Yep.\n\nChannel 1: I'm just looking for green light.\n\nChannel 0: Is the power light on? Sorry. I can't hear you.\n\nChannel 1: Yeah. It is on.\n\nChannel 0: Is the service light on? It's the third light.\n\nChannel 1: They're like they're like three black box. There is one big one and two small ones.\n\nChannel 0: Now\n\nChannel 1: And\n\nChannel 0: the big one. The big one. Forget about the small ones. The big one\n\nChannel 1: the the big one is on. They're all on.\n\nChannel 0: okay. Alright. Now the big one, you got four ports. Ethernet one, Ethernet two, Ethernet four. Three and four.\n\nRight?\n\nChannel 1: Yeah. Yellow, white, and black.\n\nChannel 0: No. No. If you have a look at the black box, you'll see you'll see four ports. Ethernet one, Ethernet two, Ethernet three, Ethernet four. Can you see that?\n\nChannel 1: Yeah.\n\nChannel 0: Okay. You need to plug one of the Ethernet cables in Ethernet port number one, and then the other end, we gotta plug it into the into the router.\n\nChannel 1: Wait. I don't see Ethernet. I just see w a n l a n one, l a n two, and l a n three. Is that what you're talking about on the router?\n\nChannel 0: No. No. I'm talking about the black box. The router, we got the w a n. We need to plug plug in the w a n in one end of the cable in the w a n.\n\nAnd the other end, we need to plug in this to the black box on the wall in the Ethernet one port.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Do you see that?\n\nChannel 1: Yeah. But the Ethernet one, it's not light and green.\n\nChannel 0: Yeah.\n\nChannel 1: Why?\n\nChannel 0: Well, it'll only light gray when you connect it to the router.\n\nChannel 1: Okay. So\n\nChannel 0: Yeah.\n\nChannel 1: there is there is a code there, a yellow code. So should\n\nChannel 0: Oh, yeah.\n\nChannel 1: I\n\nChannel 0: You can use\n\nChannel 1: that?\n\nChannel 0: that cord, that yellow cord. The other end of the cord, just plug it in the w a n port of the router of the router,\n\nChannel 1: W\n\nChannel 0: router, whatever you wanna call it. It's the\n\nChannel 1: a\n\nChannel 0: first\n\nChannel 1: n.\n\nChannel 0: I think it's the first one to your left. So you got a WAN port, then you got LAN one, LAN two, LAN three.\n\nChannel 1: Okay. Done.\n\nChannel 0: And now you need to plug power to the router as well so the light comes on. In the box, you woulda had a a power supply.\n\nChannel 1: Yes.\n\nChannel 0: So you plug the power supply in the back of the router and then the other end on the wall. Make sure it's switched on and the light comes on.\n\nChannel 1: Not oh, yeah. It's on now. It's a night while the light is on.\n\nChannel 0: Oh, beautiful.\n\nChannel 1: It went off.\n\nChannel 0: Yeah. Yeah. It'll come on and off. It's just still it's still cycling up. Now Ethernet one mod is on, and the\n\nChannel 1: Yes.\n\nChannel 0: other plug is in the WAN port of the router. Right? Okay. Now is the light on the router coming on?\n\nChannel 1: Yes. It's green now. It was\n\nChannel 0: That's\n\nChannel 1: red.\n\nChannel 0: great.\n\nChannel 1: Now it's green. Yeah.\n\nChannel 0: Okay. Let's hang on a minute. Let me just check. Okay. Now you're online.\n\nThere you go. So your Internet is now working. So what you do now what device do you wanna connect to it? A mobile phone, a TV?\n\nChannel 1: Mobile phone for now. I still don't have a CV. Yeah.\n\nChannel 0: Okay. With the mobile phone, when you'd look for the when you look for the Wi Fi name, you'll have Airtel 2.4 g and the Airtel five g. And then the password, if you turn the router upside down, you'll see Wi Fi t. That's the password for the Wi Fi.\n\nChannel 1: So AL2.4G. Is that it?\n\nChannel 0: Yeah. 2\n\nChannel 1: Five\n\nChannel 0: 0.4 and then the 5G. If you're gonna connect your your device, connect to the five g. And if you're gonna connect your if you have an alarm system, you connect to the 2.4 g. Everything else on the five g.\n\nChannel 1: I can't see any five g.\n\nChannel 0: What do you see when you look for the Wi Fi name?\n\nChannel 1: Airtel 2.4 g.\n\nChannel 0: You don't see the five g?\n\nChannel 1: Mm-mm.\n\nChannel 0: Because it might be a combined service. Alright. Connect to the four g. And then if you turn the router upside down, you'll see Wi Fi key. That's the password.\n\nIt doesn't happen automatically. You gotta do it. Come on. I know you just woke up. I wish I'd just woke up.\n\nHow's the weather in Canberra? Good or rainy?","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.25735777616500854},{"text":"Airtel","start":0.48,"end":0.96,"sentiment":"neutral","sentiment_score":0.08357713371515274}],"sentiment":"neutral","sentiment_score":0.19943089534838995,"channel":0,"num_words":3,"start":0.16,"end":0.96},{"sentences":[{"text":"Afternoon.","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.07516981661319733}],"sentiment":"neutral","sentiment_score":0.07516981661319733,"channel":1,"num_words":1,"start":0.79999995,"end":1.3},{"sentences":[{"text":"tech support.","start":0.96,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.07105831801891327}],"sentiment":"neutral","sentiment_score":0.07105831801891327,"channel":0,"num_words":2,"start":0.96,"end":1.6999999},{"sentences":[{"text":"Hello.","start":3.52,"end":4.0,"sentiment":"neutral","sentiment_score":0.10395154356956482},{"text":"Hi.","start":4.0,"end":4.48,"sentiment":"neutral","sentiment_score":0.2135612964630127},{"text":"Good morning.","start":4.48,"end":5.2999997,"sentiment":"positive","sentiment_score":0.33662790060043335}],"sentiment":"neutral","sentiment_score":0.24769216030836105,"channel":1,"num_words":4,"start":3.52,"end":5.2999997},{"sentences":[{"text":"Hello.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.2556609511375427},{"text":"Good afternoon.","start":7.12,"end":7.8399997,"sentiment":"positive","sentiment_score":0.3733682334423065},{"text":"How are you?","start":7.8399997,"end":8.66,"sentiment":"neutral","sentiment_score":0.26805957158406574}],"sentiment":"neutral","sentiment_score":0.30109602212905884,"channel":0,"num_words":6,"start":6.56,"end":8.66},{"sentences":[{"text":"Oh, sorry.","start":9.2,"end":9.679999,"sentiment":"neutral","sentiment_score":-0.0013181297108531007},{"text":"I just woke up.","start":9.679999,"end":10.82,"sentiment":"neutral","sentiment_score":-0.02152453362941742},{"text":"My my router I just picked my router, my Airtel router, and I will send a message with Airtel that if I have issues, I just call this 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set","start":27.22,"end":28.04,"sentiment":"neutral","sentiment_score":0.010825063101947308}],"sentiment":"neutral","sentiment_score":0.010825063101947308,"channel":1,"num_words":2,"start":27.22,"end":28.04},{"sentences":[{"text":"What's what's","start":29.039999,"end":29.759998,"sentiment":"neutral","sentiment_score":0.007846799911931157}],"sentiment":"neutral","sentiment_score":0.007846799911931157,"channel":0,"num_words":2,"start":29.039999,"end":29.759998},{"sentences":[{"text":"it","start":29.54,"end":30.04,"sentiment":"neutral","sentiment_score":0.00898931547999382}],"sentiment":"neutral","sentiment_score":0.00898931547999382,"channel":1,"num_words":1,"start":29.54,"end":30.04},{"sentences":[{"text":"the account names what's the account","start":29.759998,"end":31.679998,"sentiment":"neutral","sentiment_score":0.006977337412536144}],"sentiment":"neutral","sentiment_score":0.006977337412536144,"channel":0,"num_words":6,"start":29.759998,"end":31.679998},{"sentences":[{"text":"up.","start":31.54,"end":32.04,"sentiment":"neutral","sentiment_score":0.00931437872350216}],"sentiment":"neutral","sentiment_score":0.00931437872350216,"channel":1,"num_words":1,"start":31.54,"end":32.04},{"sentences":[{"text":"holder's first name?","start":31.679998,"end":32.82,"sentiment":"neutral","sentiment_score":0.004560705119123061}],"sentiment":"neutral","sentiment_score":0.004560705119123061,"channel":0,"num_words":3,"start":31.679998,"end":32.82},{"sentences":[{"text":"Selfine,","start":35.14,"end":35.64,"sentiment":"neutral","sentiment_score":0.0021681205835193396}],"sentiment":"neutral","sentiment_score":0.0021681205835193396,"channel":1,"num_words":1,"start":35.14,"end":35.64},{"sentences":[{"text":"How do you spell that?","start":36.559998,"end":37.78,"sentiment":"neutral","sentiment_score":0.0004885178990662098}],"sentiment":"neutral","sentiment_score":0.0004885178990662098,"channel":0,"num_words":5,"start":36.559998,"end":37.78},{"sentences":[{"text":"s e l f I n e.","start":38.34,"end":40.995,"sentiment":"neutral","sentiment_score":-0.00009190331911668181}],"sentiment":"neutral","sentiment_score":-0.00009190331911668181,"channel":1,"num_words":7,"start":38.34,"end":40.995},{"sentences":[{"text":"S e l s I n e,","start":47.225,"end":49.644997,"sentiment":"neutral","sentiment_score":0.00005402100006384509}],"sentiment":"neutral","sentiment_score":0.00005402100006384509,"channel":0,"num_words":7,"start":47.225,"end":49.644997},{"sentences":[{"text":"Yeah.","start":50.434998,"end":50.934998,"sentiment":"neutral","sentiment_score":0.0009208177216351032}],"sentiment":"neutral","sentiment_score":0.0009208177216351032,"channel":1,"num_words":1,"start":50.434998,"end":50.934998},{"sentences":[{"text":"Selson.","start":51.625,"end":52.125,"sentiment":"neutral","sentiment_score":-0.0030798434745520353}],"sentiment":"neutral","sentiment_score":-0.0030798434745520353,"channel":0,"num_words":1,"start":51.625,"end":52.125},{"sentences":[{"text":"Yeah.","start":52.995,"end":53.495,"sentiment":"neutral","sentiment_score":-0.033664386719465256}],"sentiment":"neutral","sentiment_score":-0.033664386719465256,"channel":1,"num_words":1,"start":52.995,"end":53.495},{"sentences":[{"text":"It's not coming 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The representative asked for the customer's address and mobile number to check the issue. They also asked the customer to check the box and provided instructions on how to connect their device to their router. The call ended with the representative telling the customer that their internet is now working and they need to connect their device to their mobile phone or TV."},"intents":{"segments":[{"text":"Airtel Afternoon. tech support. Hello.","start_word":2,"end_word":6,"intents":[{"intent":"Provide assistance","confidence_score":0.046701882}]},{"text":"tech support. 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Yeah.","start_word":562,"end_word":619,"intents":[{"intent":"Fix router problem","confidence_score":0.01696171}]},{"text":"So what you do now what device do you wanna connect to it? A mobile phone, a TV?","start_word":892,"end_word":909,"intents":[{"intent":"Connect devices","confidence_score":0.35608268}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Airtel Afternoon. tech support. Hello. Hi. Good morning. Hello.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.1637774258852005},{"text":"Good afternoon.","start_word":11,"end_word":12,"sentiment":"positive","sentiment_score":0.3627600371837616},{"text":"How are you? Oh, sorry. I just woke up. My my router I just picked my router, my Airtel router, and I will send a message with Airtel that if I have issues, I just call this number Yeah. Yes. Of to course. help set What's what's it the account names what's the account up. holder's first name? Selfine, How do you spell that? s e l f I n e. S e l s I n e, Yeah. Selson. Yeah. It's not coming up. Hang on. S e l s Mhmm. I n, e S for England. Yeah? s e l then fine, s f I n e, like saying I'm Oh, Salfin. Sorry. fine. Yeah. So Sorry. Salfin Alright. Abow. Yeah. How are you today? I'm good. Oh, that's good. Let's have a look. You're in Unit 10938 Octon Street. What happened Yes. to the Internet? I just bought my Ruda. Oh, you just got your router. Okay. I just see you're a Yeah. new customer. Alright. Yeah. Now No. No. you let me just check your address. You haven't done anything to the router. Right? Mhmm. No. Okay. Very good. Very good. One second. Because a lot of people's I don't know. They receive routers and they start doing things to it, and then it doesn't work. Okay. Let me just check. Mhmm. Whereabouts are you in Australia? Canberra, ACT. How's the weather up there? Alright. Now you have a black box on the wall somewhere in one of probably one of the bedrooms? Yes.","start_word":13,"end_word":270,"sentiment":"neutral","sentiment_score":-0.006538124202728965},{"text":"But the reception in my bedroom is so bad. I just hope the phone won't act up, but I'll have to go to where the black box is.","start_word":271,"end_word":298,"sentiment":"negative","sentiment_score":-0.5304962396621704},{"text":"Okay. What Yeah. what you can do is if I give you a mobile number, can you send a photo to that mobile number? We can probably it depends on how they've set up the box. Alright? So anyway, look. Let's just get the Internet working first. Go Yeah. to the black box. If you have a look at the black box, are there any lights on? I'm just heading there now. Yeah. Yep. I'm just looking for green light. Is the power light on? Sorry. I can't hear you. Yeah. It is on. Is the service light on? It's the third light. They're like they're like three black box. There is one big one and two small ones. Now the And big one. The big one. Forget about the small ones. The big one the the big one is on. They're all on. okay. Alright. Now the big one, you got four ports. Ethernet one, Ethernet two, Ethernet four. Three and four. Right? Yeah. Yellow, white, and black. No. No. If you have a look at the black box, you'll see you'll see four ports. Ethernet one, Ethernet two, Ethernet three, Ethernet four. Can you see that? Yeah. Okay. You need to plug one of the Ethernet cables in Ethernet port number one, and then the other end, we gotta plug it into the into the router. Wait. I don't see Ethernet. I just see w a n l a n one, l a n two, and l a n three. Is that what you're talking about on the router? No. No. I'm talking about the black box. The router, we got the w a n. We need to plug plug in the w a n in one end of the cable in the w a n. And the other end, we need to plug in this to the black box on the wall in the Ethernet one port. Yeah. Okay. Do you see that? Yeah. But the Ethernet one, it's not light and green. Yeah. Why? Well, it'll only light gray when you connect it to the router. Okay. So Yeah. there is there is a code there, a yellow code. So should Oh, yeah. I You can use that? that cord, that yellow cord. The other end of the cord, just plug it in the w a n port of the router of the router, W router, whatever you wanna call it. It's the a first n. I think it's the first one to your left. So you got a WAN port, then you got LAN one, LAN two, LAN three. Okay. Done. And now you need to plug power to the router as well so the light comes on. In the box, you woulda had a a power supply. Yes. So you plug the power supply in the back of the router and then the other end on the wall. Make sure it's switched on and the light comes on. Not oh, yeah. It's on now. It's a night while the light is on.","start_word":299,"end_word":806,"sentiment":"neutral","sentiment_score":-0.01034031765373684},{"text":"Oh, beautiful.","start_word":807,"end_word":808,"sentiment":"positive","sentiment_score":0.45092159509658813},{"text":"It went off. Yeah. Yeah. It'll come on and off. It's just still it's still cycling up. Now Ethernet one mod is on, and the Yes. other plug is in the WAN port of the router. Right? Okay. Now is the light on the router coming on? Yes. It's green now. It was That's red.","start_word":809,"end_word":863,"sentiment":"neutral","sentiment_score":0.0543464022603902},{"text":"great.","start_word":864,"end_word":864,"sentiment":"positive","sentiment_score":0.509165346622467},{"text":"Now it's green. Yeah. Okay. Let's hang on a minute. Let me just check. Okay. Now you're online. There you go. So your Internet is now working. So what you do now what device do you wanna connect to it? A mobile phone, a TV? Mobile phone for now. I still don't have a CV. Yeah. Okay. With the mobile phone, when you'd look for the when you look for the Wi Fi name, you'll have Airtel 2.4 g and the Airtel five g. And then the password, if you turn the router upside down, you'll see Wi Fi t. That's the password for the Wi Fi. So AL2.4G. Is that it? Yeah. 2 Five 0.4 and then the 5G. If you're gonna connect your your device, connect to the five g. And if you're gonna connect your if you have an alarm system, you connect to the 2.4 g. Everything else on the five g. I can't see any five g. What do you see when you look for the Wi Fi name? Airtel 2.4 g. You don't see the five g? Mm-mm. Because it might be a combined service. Alright. Connect to the four g. And then if you turn the router upside down, you'll see Wi Fi key. That's the password. It doesn't happen automatically. You gotta do it. Come on. I know you just woke up. I wish I'd just woke up. How's the weather in Canberra?","start_word":865,"end_word":1105,"sentiment":"neutral","sentiment_score":0.002110877626911733},{"text":"Good or rainy?","start_word":1106,"end_word":1108,"sentiment":"positive","sentiment_score":0.3833542764186859}],"average":{"sentiment":"neutral","sentiment_score":-0.008493113043510893}}}}