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Good morning. I just wanted to know that do you guys have any connection with Airtel India? Oh, okay. So do you have Airtel connections, Airtel numbers in Australia as well?\n\nBecause I've never heard of any Airtel provider here. Okay. Alright. Okay. Alright.\n\nNot a problem. I was just wondering about the roaming helpline for Airtel India. So just wanted to okay. You guys don't do that. Okay.\n\nOkay. Alright. No worries. Thank you. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.24,"end":8.559999,"sentiment":"neutral","sentiment_score":0.05790068209171295},{"text":"Good morning.","start":8.559999,"end":9.3,"sentiment":"neutral","sentiment_score":0.14995644241571426},{"text":"I just wanted to know that do you guys have any connection with Airtel India?","start":9.84,"end":15.299999,"sentiment":"neutral","sentiment_score":0.04263811130076647},{"text":"Oh, okay.","start":25.145,"end":26.125,"sentiment":"neutral","sentiment_score":-0.023480631411075592},{"text":"So do you have Airtel connections, Airtel numbers in Australia as well?","start":26.265,"end":29.945,"sentiment":"neutral","sentiment_score":-0.0016362940659746528}],"sentiment":"neutral","sentiment_score":0.029087138900649734,"num_words":32,"start":8.24,"end":29.945},{"sentences":[{"text":"Because I've never heard of any Airtel provider here.","start":29.945,"end":38.14,"sentiment":"neutral","sentiment_score":-0.039157877365748085},{"text":"Okay.","start":41.559998,"end":42.059998,"sentiment":"neutral","sentiment_score":0.03750500828027725},{"text":"Alright.","start":42.36,"end":42.86,"sentiment":"neutral","sentiment_score":0.04136312752962112},{"text":"Okay.","start":43.879997,"end":44.28,"sentiment":"neutral","sentiment_score":0.033260196447372437},{"text":"Alright.","start":44.28,"end":44.78,"sentiment":"neutral","sentiment_score":0.05598203465342522}],"sentiment":"neutral","sentiment_score":-0.01417773302931052,"num_words":13,"start":29.945,"end":44.78},{"sentences":[{"text":"Not a problem.","start":45.0,"end":45.9,"sentiment":"neutral","sentiment_score":0.10536721597115199},{"text":"I was just wondering about the roaming helpline for Airtel India.","start":46.065,"end":51.204998,"sentiment":"neutral","sentiment_score":0.02642851441421292},{"text":"So just wanted to okay.","start":52.305,"end":55.024998,"sentiment":"neutral","sentiment_score":-0.022848379984498023},{"text":"You guys don't do that.","start":55.024998,"end":56.305,"sentiment":"neutral","sentiment_score":-0.22232995927333832},{"text":"Okay.","start":56.305,"end":56.805,"sentiment":"neutral","sentiment_score":-0.07073700428009033}],"sentiment":"neutral","sentiment_score":-0.027592535763978958,"num_words":25,"start":45.0,"end":56.805},{"sentences":[{"text":"Okay.","start":59.105,"end":59.585,"sentiment":"neutral","sentiment_score":-0.0029887277632951736},{"text":"Alright.","start":59.585,"end":60.085,"sentiment":"neutral","sentiment_score":0.04276251047849655},{"text":"No worries.","start":60.225,"end":60.945,"sentiment":"neutral","sentiment_score":0.10139317810535431},{"text":"Thank you.","start":60.945,"end":61.425,"sentiment":"neutral","sentiment_score":0.27157311141490936},{"text":"Thanks.","start":61.425,"end":61.850876,"sentiment":"neutral","sentiment_score":0.2511941194534302}],"sentiment":"neutral","sentiment_score":0.148128640172737,"num_words":7,"start":59.105,"end":61.850876},{"sentences":[{"text":"Bye.","start":61.930878,"end":62.430878,"sentiment":"neutral","sentiment_score":0.2055946439504623}],"sentiment":"neutral","sentiment_score":0.2055946439504623,"num_words":1,"start":61.930878,"end":62.430878}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erto tech support. How can I assist you today? Mhmm.\n\nChannel 1: Hi. Good morning. I just wanted to know that do you guys have any connection with Airtel India?\n\nChannel 0: No. Unfortunately, they're they are a different company. We're not connected or affiliated with them.\n\nChannel 1: Oh, okay. So do you have Airtel connections, Airtel numbers in Australia as well? Because I've never heard of any Airtel provider\n\nChannel 0: Yes. We do actually offer mobile\n\nChannel 1: here.\n\nChannel 0: SIM plans and travel SIM card.\n\nChannel 1: Okay.\n\nChannel 0: Travel\n\nChannel 1: Alright.\n\nChannel 0: SIM.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Alright. Not a problem. I was just wondering about the roaming helpline for Airtel India. So\n\nChannel 0: Yeah.\n\nChannel 1: just wanted to\n\nChannel 0: Mhmm. We only\n\nChannel 1: okay.\n\nChannel 0: service\n\nChannel 1: You guys don't do that.\n\nChannel 0: Australian\n\nChannel 1: Okay.\n\nChannel 0: phone numbers, unfortunately.\n\nChannel 1: Okay. Alright. No worries. Thank you. Thanks.\n\nBye.\n\nChannel 0: You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":2.0,"sentiment":"neutral","sentiment_score":0.14724788069725037},{"text":"Good morning.","start":2.0,"end":2.72,"sentiment":"positive","sentiment_score":0.3595292270183563},{"text":"This is Maureen from Erto tech support.","start":2.72,"end":5.62,"sentiment":"positive","sentiment_score":0.37836650013923645},{"text":"How can I assist you today?","start":6.08,"end":7.62,"sentiment":"positive","sentiment_score":0.36503306527932483},{"text":"Mhmm.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.022473111748695377}],"sentiment":"positive","sentiment_score":0.3369143140666625,"channel":0,"num_words":17,"start":1.52,"end":8.5},{"sentences":[{"text":"Hi.","start":8.24,"end":8.559999,"sentiment":"neutral","sentiment_score":0.05790068209171295},{"text":"Good morning.","start":8.559999,"end":9.3,"sentiment":"neutral","sentiment_score":0.14995644241571426},{"text":"I just wanted to know that do you 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only","start":54.490875,"end":54.890873,"sentiment":"neutral","sentiment_score":-0.08704585582017899}],"sentiment":"neutral","sentiment_score":-0.06756485439836979,"channel":0,"num_words":3,"start":53.864998,"end":54.890873},{"sentences":[{"text":"okay.","start":54.704998,"end":55.024998,"sentiment":"neutral","sentiment_score":-0.06435760855674744}],"sentiment":"neutral","sentiment_score":-0.06435760855674744,"channel":1,"num_words":1,"start":54.704998,"end":55.024998},{"sentences":[{"text":"service","start":54.890873,"end":55.390873,"sentiment":"neutral","sentiment_score":-0.08423933386802673}],"sentiment":"neutral","sentiment_score":-0.08423933386802673,"channel":0,"num_words":1,"start":54.890873,"end":55.390873},{"sentences":[{"text":"You guys don't do that.","start":55.024998,"end":56.305,"sentiment":"neutral","sentiment_score":-0.22232995927333832}],"sentiment":"neutral","sentiment_score":-0.22232995927333832,"channel":1,"num_words":5,"start":55.024998,"end":56.305},{"sentences":[{"text":"Australian","start":56.090874,"end":56.590874,"sentiment":"neutral","sentiment_score":-0.07634838670492172}],"sentiment":"neutral","sentiment_score":-0.07634838670492172,"channel":0,"num_words":1,"start":56.090874,"end":56.590874},{"sentences":[{"text":"Okay.","start":56.305,"end":56.805,"sentiment":"neutral","sentiment_score":-0.07073700428009033}],"sentiment":"neutral","sentiment_score":-0.07073700428009033,"channel":1,"num_words":1,"start":56.305,"end":56.805},{"sentences":[{"text":"phone numbers, unfortunately.","start":56.810875,"end":58.110874,"sentiment":"neutral","sentiment_score":-0.14354082445303598}],"sentiment":"neutral","sentiment_score":-0.14354082445303598,"channel":0,"num_words":3,"start":56.810875,"end":58.110874},{"sentences":[{"text":"Okay.","start":59.105,"end":59.585,"sentiment":"neutral","sentiment_score":-0.0029887277632951736},{"text":"Alright.","start":59.585,"end":60.085,"sentiment":"neutral","sentiment_score":0.04276251047849655},{"text":"No worries.","start":60.225,"end":60.945,"sentiment":"neutral","sentiment_score":0.10139317810535431},{"text":"Thank you.","start":60.945,"end":61.425,"sentiment":"neutral","sentiment_score":0.27157311141490936},{"text":"Thanks.","start":61.425,"end":61.850876,"sentiment":"neutral","sentiment_score":0.2511941194534302}],"sentiment":"neutral","sentiment_score":0.148128640172737,"channel":1,"num_words":7,"start":59.105,"end":61.850876},{"sentences":[{"text":"Bye.","start":61.930878,"end":62.430878,"sentiment":"neutral","sentiment_score":0.2055946439504623}],"sentiment":"neutral","sentiment_score":0.2055946439504623,"channel":1,"num_words":1,"start":61.930878,"end":62.430878},{"sentences":[{"text":"You're welcome.","start":62.250874,"end":63.050873,"sentiment":"positive","sentiment_score":0.37977413833141327},{"text":"Bye.","start":63.050873,"end":63.290874,"sentiment":"positive","sentiment_score":0.3397640883922577},{"text":"Have a great day.","start":63.290874,"end":64.350876,"sentiment":"positive","sentiment_score":0.5010574162006378}],"sentiment":"positive","sentiment_score":0.44336314712251934,"channel":0,"num_words":7,"start":62.250874,"end":64.350876}]},"summary":{"result":"success","short":"A representative from Erto tech support named Maureen asks a customer if they have Airtel connections in Australia. The customer explains they have never heard of Airtel and Maureen informs them that they only offer mobile roaming services. She also asks about the roaming helpline for Airtel India and the customer explains they only offer SIM plans and Travel SIM cards. Maureen thanks the customer and ends the call."},"intents":{"segments":[{"text":"I just wanted to know that do you guys have any connection with Airtel India? No.","start_word":20,"end_word":35,"intents":[{"intent":"Assist with connection with airtel india","confidence_score":0.014796971},{"intent":"Confirm connection with airtel india","confidence_score":0.011824709},{"intent":"Inquire about airtel number availability","confidence_score":0.10454949}]},{"text":"I was just wondering about the roaming helpline for Airtel India. So Yeah.","start_word":95,"end_word":107,"intents":[{"intent":"Inquire about roaming helpline for airtel india","confidence_score":0.15143701}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.14724788069725037},{"text":"Good morning. This is Maureen from Erto tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3670879602432251},{"text":"Mhmm. Hi. Good morning. I just wanted to know that do you guys have any connection with Airtel India? No. Unfortunately, they're they are a different company. We're not connected or affiliated with them. Oh, okay. So do you have Airtel connections, Airtel numbers in Australia as well? Because I've never heard of any Airtel provider Yes. We do actually offer mobile here. SIM plans and travel SIM card. Okay. Travel Alright. SIM. Okay. Yeah. Alright. Not a problem. I was just wondering about the roaming helpline for Airtel India. So Yeah. just wanted to Mhmm. We only okay. service You guys don't do that. Australian Okay. phone numbers, unfortunately. Okay. Alright. No worries. Thank you. Thanks. Bye.","start_word":16,"end_word":133,"sentiment":"neutral","sentiment_score":-0.025328515097498897},{"text":"You're welcome. Bye. Have a great day.","start_word":134,"end_word":140,"sentiment":"positive","sentiment_score":0.4374286234378814}],"average":{"sentiment":"neutral","sentiment_score":0.04441452909398962}}}}