{"metadata":{"transaction_key":"deprecated","request_id":"019f5f3c-ad96-7ec0-8f8e-f48aa128c437","sha256":"c3399107f59eb6cd8480f930ff3254e69ad39c2c65f0429bfe14709ea1e1a536","created":"2026-07-14T06:07:21.687Z","duration":91.94394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":116,"output_tokens":54},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":126,"output_tokens":126},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":126,"output_tokens":19}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. I would like to speak with Jeremy Neil. Freddy Francisco? Alright. Thank you.","confidence":0.9970703,"words":[{"word":"yeah","start":13.365,"end":13.6050005,"confidence":0.8483887,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09866465628147124},{"word":"good","start":13.6050005,"end":13.845,"confidence":0.9970703,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.19713522493839264},{"word":"afternoon","start":13.845,"end":14.345,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.13000690937042236},{"word":"i","start":14.485001,"end":14.805,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0679273009300232},{"word":"would","start":14.805,"end":15.045,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.051924802362918854},{"word":"like","start":15.045,"end":15.285,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.0653391033411026},{"word":"to","start":15.285,"end":15.445,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05577309429645538},{"word":"speak","start":15.445,"end":15.6050005,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.08087753504514694},{"word":"with","start":15.6050005,"end":16.005001,"confidence":0.9863281,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03999688848853111},{"word":"jeremy","start":16.005001,"end":16.505001,"confidence":0.73291016,"punctuated_word":"Jeremy","sentiment":"neutral","sentiment_score":0.05940886959433555},{"word":"neil","start":17.365,"end":17.865,"confidence":0.7072754,"punctuated_word":"Neil.","sentiment":"neutral","sentiment_score":0.04997890815138817},{"word":"freddy","start":24.564999,"end":24.965,"confidence":0.6928711,"punctuated_word":"Freddy","sentiment":"neutral","sentiment_score":0.006547673139721155},{"word":"francisco","start":24.965,"end":25.465,"confidence":0.77441406,"punctuated_word":"Francisco?","sentiment":"neutral","sentiment_score":-0.010129369795322418},{"word":"alright","start":29.42,"end":29.92,"confidence":0.9863281,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1463327407836914},{"word":"thank","start":29.98,"end":30.22,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.39573705196380615},{"word":"you","start":30.22,"end":30.72,"confidence":0.99658203,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2977292537689209}],"paragraphs":{"transcript":"\nYeah. Good afternoon. I would like to speak with Jeremy Neil. Freddy Francisco? Alright.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":13.365,"end":13.6050005,"sentiment":"neutral","sentiment_score":0.09866465628147124},{"text":"Good afternoon.","start":13.6050005,"end":14.345,"sentiment":"neutral","sentiment_score":0.1635710671544075},{"text":"I would like to speak with Jeremy Neil.","start":14.485001,"end":17.865,"sentiment":"neutral","sentiment_score":0.058903312776237726},{"text":"Freddy Francisco?","start":24.564999,"end":25.465,"sentiment":"neutral","sentiment_score":-0.0017908483278006315},{"text":"Alright.","start":29.42,"end":29.92,"sentiment":"neutral","sentiment_score":0.1463327407836914}],"sentiment":"neutral","sentiment_score":0.0742703097805913,"num_words":14,"start":13.365,"end":29.92},{"sentences":[{"text":"Thank you.","start":29.98,"end":30.72,"sentiment":"positive","sentiment_score":0.3467331528663635}],"sentiment":"positive","sentiment_score":0.3467331528663635,"num_words":2,"start":29.98,"end":30.72}]}}]},{"alternatives":[{"transcript":"Welcome to Blue Lake Milling. Please hold the line, and someone will answer as soon as possible. Good afternoon. Blue Lake Milling. This is Tom. Sorry. Jeremy no longer works for the company. Is there somebody else that might be able to help? Yeah. Perfect. I can send you through if you'd like to hold the line. Your call has been forwarded to the voice mail for Federico Francisco. No one is available to take your call.","confidence":0.9995117,"words":[{"word":"welcome","start":0.39999998,"end":0.79999995,"confidence":0.9980469,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.2373204231262207},{"word":"to","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2711952030658722},{"word":"blue","start":1.04,"end":1.28,"confidence":0.9941406,"punctuated_word":"Blue","sentiment":"neutral","sentiment_score":0.317388653755188},{"word":"lake","start":1.28,"end":1.5999999,"confidence":0.9980469,"punctuated_word":"Lake","sentiment":"neutral","sentiment_score":0.2451263964176178},{"word":"milling","start":1.5999999,"end":2.1,"confidence":0.9951172,"punctuated_word":"Milling.","sentiment":"neutral","sentiment_score":0.26483678817749023},{"word":"please","start":2.1599998,"end":2.56,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.22614696621894836},{"word":"hold","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.2115229368209839},{"word":"the","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10544345527887344},{"word":"line","start":2.96,"end":3.1999998,"confidence":0.765625,"punctuated_word":"line,","sentiment":"neutral","sentiment_score":0.1709185242652893},{"word":"and","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15432676672935486},{"word":"someone","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":0.12175145745277403},{"word":"will","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.12147670984268188},{"word":"answer","start":4.16,"end":4.56,"confidence":1.0,"punctuated_word":"answer","sentiment":"neutral","sentiment_score":0.15015345811843872},{"word":"as","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.17631705105304718},{"word":"soon","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.1967669129371643},{"word":"as","start":4.96,"end":5.12,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.15171608328819275},{"word":"possible","start":5.12,"end":5.62,"confidence":0.9995117,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.14725059270858765},{"word":"good","start":10.08,"end":10.32,"confidence":0.5234375,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.35175007581710815},{"word":"afternoon","start":10.32,"end":10.719999,"confidence":0.9926758,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.20185184478759768},{"word":"blue","start":10.719999,"end":10.96,"confidence":0.9970703,"punctuated_word":"Blue","sentiment":"neutral","sentiment_score":0.12863653898239136},{"word":"lake","start":10.96,"end":11.12,"confidence":0.99902344,"punctuated_word":"Lake","sentiment":"neutral","sentiment_score":0.10231178998947144},{"word":"milling","start":11.12,"end":11.44,"confidence":0.9983724,"punctuated_word":"Milling.","sentiment":"neutral","sentiment_score":0.12171756476163864},{"word":"this","start":11.44,"end":11.599999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.09272526204586028},{"word":"is","start":11.599999,"end":11.759999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09995032846927644},{"word":"tom","start":11.759999,"end":12.015,"confidence":0.99560547,"punctuated_word":"Tom.","sentiment":"neutral","sentiment_score":0.13008975982666016},{"word":"sorry","start":18.175,"end":18.655,"confidence":0.99316406,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.2362579107284546},{"word":"jeremy","start":18.655,"end":19.055,"confidence":1.0,"punctuated_word":"Jeremy","sentiment":"neutral","sentiment_score":-0.2577402591705322},{"word":"no","start":19.055,"end":19.215,"confidence":0.99902344,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.3595502972602844},{"word":"longer","start":19.215,"end":19.535,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.30470719933509827},{"word":"works","start":19.535,"end":19.775,"confidence":0.9980469,"punctuated_word":"works","sentiment":"neutral","sentiment_score":-0.28447502851486206},{"word":"for","start":19.775,"end":19.935,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.31442728638648987},{"word":"the","start":19.935,"end":20.095001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3002482056617737},{"word":"company","start":20.095001,"end":20.575,"confidence":0.99902344,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.25134187936782837},{"word":"is","start":20.575,"end":20.735,"confidence":0.99609375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.08360911905765533},{"word":"there","start":20.735,"end":20.895,"confidence":0.99609375,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.07050865143537521},{"word":"somebody","start":20.895,"end":21.215,"confidence":0.9902344,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":-0.10018973052501678},{"word":"else","start":21.215,"end":21.375,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":-0.11780594289302826},{"word":"that","start":21.375,"end":21.535,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.038572099059820175},{"word":"might","start":21.535,"end":21.775002,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.05927148461341858},{"word":"be","start":21.775002,"end":21.935001,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03786871209740639},{"word":"able","start":21.935001,"end":22.175,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.0590425506234169},{"word":"to","start":22.175,"end":22.255001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08982917666435242},{"word":"help","start":22.255001,"end":22.755001,"confidence":1.0,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":-0.09657768160104752},{"word":"yeah","start":26.189999,"end":26.589998,"confidence":0.95874023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.16080546379089355},{"word":"perfect","start":26.589998,"end":26.91,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.459786057472229},{"word":"i","start":26.91,"end":27.07,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22836901247501373},{"word":"can","start":27.07,"end":27.23,"confidence":0.98095703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2147045135498047},{"word":"send","start":27.23,"end":27.39,"confidence":0.9970703,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2209552824497223},{"word":"you","start":27.39,"end":27.55,"confidence":0.98291016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2638794481754303},{"word":"through","start":27.55,"end":27.789999,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.2651359438896179},{"word":"if","start":27.789999,"end":27.949999,"confidence":0.91845703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2233150899410248},{"word":"you'd","start":27.949999,"end":28.029999,"confidence":0.99853516,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.13837260007858276},{"word":"like","start":28.029999,"end":28.189999,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.09189560264348984},{"word":"to","start":28.189999,"end":28.269999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1063746213912964},{"word":"hold","start":28.269999,"end":28.509998,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.14873358607292175},{"word":"the","start":28.509998,"end":28.589998,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.185718834400177},{"word":"line","start":28.589998,"end":29.089998,"confidence":0.99560547,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.16563905775547028},{"word":"your","start":85.118935,"end":85.35893,"confidence":0.9951172,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.3219623267650604},{"word":"call","start":85.35893,"end":85.518936,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.28869929909706116},{"word":"has","start":85.518936,"end":85.59894,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.4947512745857239},{"word":"been","start":85.59894,"end":85.838936,"confidence":1.0,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.391545057296753},{"word":"forwarded","start":85.838936,"end":86.31893,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"neutral","sentiment_score":-0.2747268080711365},{"word":"to","start":86.31893,"end":86.39893,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.290036678314209},{"word":"the","start":86.39893,"end":86.63893,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2834682762622833},{"word":"voice","start":86.63893,"end":86.87894,"confidence":0.9790039,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.27157315611839294},{"word":"mail","start":86.87894,"end":87.118935,"confidence":1.0,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":-0.2501988708972931},{"word":"for","start":87.118935,"end":87.618935,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2443014085292816},{"word":"federico","start":87.758934,"end":88.258934,"confidence":0.7788086,"punctuated_word":"Federico","sentiment":"neutral","sentiment_score":-0.13983196020126343},{"word":"francisco","start":88.478935,"end":88.978935,"confidence":0.9951172,"punctuated_word":"Francisco.","sentiment":"neutral","sentiment_score":-0.2211141288280487},{"word":"no","start":89.758934,"end":89.91894,"confidence":0.86865234,"punctuated_word":"No","sentiment":"negative","sentiment_score":-0.4433269798755646},{"word":"one","start":89.91894,"end":90.158936,"confidence":1.0,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.5130706429481506},{"word":"is","start":90.158936,"end":90.31893,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3932510018348694},{"word":"available","start":90.31893,"end":90.71893,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.4702914953231811},{"word":"to","start":90.71893,"end":90.95893,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4561979472637177},{"word":"take","start":90.95893,"end":91.19894,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.5488043427467346},{"word":"your","start":91.19894,"end":91.27893,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5647484660148621},{"word":"call","start":91.27893,"end":91.77893,"confidence":0.9975586,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.3354058265686035}],"paragraphs":{"transcript":"\nWelcome to Blue Lake Milling. Please hold the line, and someone will answer as soon as possible. Good afternoon. Blue Lake Milling. This is Tom.\n\nSorry. Jeremy no longer works for the company. Is there somebody else that might be able to help? Yeah. Perfect.\n\nI can send you through if you'd like to hold the line. Your call has been forwarded to the voice mail for Federico Francisco. No one is available to take your call.","paragraphs":[{"sentences":[{"text":"Welcome to Blue Lake Milling.","start":0.39999998,"end":2.1,"sentiment":"neutral","sentiment_score":0.2671734929084778},{"text":"Please hold the line, and someone will answer as soon as possible.","start":2.1599998,"end":5.62,"sentiment":"neutral","sentiment_score":0.16114924289286137},{"text":"Good afternoon.","start":10.08,"end":10.719999,"sentiment":"neutral","sentiment_score":0.2768009603023529},{"text":"Blue Lake Milling.","start":10.719999,"end":11.44,"sentiment":"neutral","sentiment_score":0.11755529791116714},{"text":"This is Tom.","start":11.44,"end":12.015,"sentiment":"neutral","sentiment_score":0.1075884501139323}],"sentiment":"neutral","sentiment_score":0.17994766175746918,"num_words":25,"start":0.39999998,"end":12.015},{"sentences":[{"text":"Sorry.","start":18.175,"end":18.655,"sentiment":"neutral","sentiment_score":-0.2362579107284546},{"text":"Jeremy no longer works for the company.","start":18.655,"end":20.575,"sentiment":"neutral","sentiment_score":-0.29607002224240986},{"text":"Is there somebody else that might be able to help?","start":20.575,"end":22.755001,"sentiment":"neutral","sentiment_score":-0.07532751485705376},{"text":"Yeah.","start":26.189999,"end":26.589998,"sentiment":"neutral","sentiment_score":0.16080546379089355},{"text":"Perfect.","start":26.589998,"end":26.91,"sentiment":"positive","sentiment_score":0.459786057472229}],"sentiment":"neutral","sentiment_score":-0.12207158468663692,"num_words":20,"start":18.175,"end":26.91},{"sentences":[{"text":"I can send you through if you'd like to hold the line.","start":26.91,"end":29.089998,"sentiment":"neutral","sentiment_score":0.1877577994018793},{"text":"Your call has been forwarded to the voice mail for Federico Francisco.","start":85.118935,"end":88.978935,"sentiment":"neutral","sentiment_score":-0.2893507704138756},{"text":"No one is available to take your call.","start":89.758934,"end":91.77893,"sentiment":"negative","sentiment_score":-0.46563708782196045}],"sentiment":"neutral","sentiment_score":-0.1545066360849887,"num_words":32,"start":26.91,"end":91.77893}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Blue Lake Milling. Please hold the line, and someone will answer as soon as possible. Good afternoon. Blue Lake Milling. This is Tom.\n\nChannel 0: Yeah. Good afternoon. I would like to speak with Jeremy Neil.\n\nChannel 1: Sorry. Jeremy no longer works for the company. Is there somebody else that might be able to help?\n\nChannel 0: Freddy Francisco?\n\nChannel 1: Yeah. Perfect. I can send you through if you'd like to hold the line.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Your call has been forwarded to the voice mail for Federico Francisco. No one is available to take your call.","paragraphs":[{"sentences":[{"text":"Welcome to Blue Lake Milling.","start":0.39999998,"end":2.1,"sentiment":"neutral","sentiment_score":0.2671734929084778},{"text":"Please hold the line, and someone will answer as soon as possible.","start":2.1599998,"end":5.62,"sentiment":"neutral","sentiment_score":0.16114924289286137},{"text":"Good afternoon.","start":10.08,"end":10.719999,"sentiment":"neutral","sentiment_score":0.2768009603023529},{"text":"Blue Lake Milling.","start":10.719999,"end":11.44,"sentiment":"neutral","sentiment_score":0.11755529791116714},{"text":"This is Tom.","start":11.44,"end":12.015,"sentiment":"neutral","sentiment_score":0.1075884501139323}],"sentiment":"neutral","sentiment_score":0.17994766175746918,"channel":1,"num_words":25,"start":0.39999998,"end":12.015},{"sentences":[{"text":"Yeah.","start":13.365,"end":13.6050005,"sentiment":"neutral","sentiment_score":0.09866465628147124},{"text":"Good afternoon.","start":13.6050005,"end":14.345,"sentiment":"neutral","sentiment_score":0.1635710671544075},{"text":"I would like to speak with Jeremy Neil.","start":14.485001,"end":17.865,"sentiment":"neutral","sentiment_score":0.058903312776237726}],"sentiment":"neutral","sentiment_score":0.08154848116365346,"channel":0,"num_words":11,"start":13.365,"end":17.865},{"sentences":[{"text":"Sorry.","start":18.175,"end":18.655,"sentiment":"neutral","sentiment_score":-0.2362579107284546},{"text":"Jeremy no longer works for the company.","start":18.655,"end":20.575,"sentiment":"neutral","sentiment_score":-0.29607002224240986},{"text":"Is there somebody else that might be able to help?","start":20.575,"end":22.755001,"sentiment":"neutral","sentiment_score":-0.07532751485705376}],"sentiment":"neutral","sentiment_score":-0.1701124008331034,"channel":1,"num_words":18,"start":18.175,"end":22.755001},{"sentences":[{"text":"Freddy Francisco?","start":24.564999,"end":25.465,"sentiment":"neutral","sentiment_score":-0.0017908483278006315}],"sentiment":"neutral","sentiment_score":-0.0017908483278006315,"channel":0,"num_words":2,"start":24.564999,"end":25.465},{"sentences":[{"text":"Yeah.","start":26.189999,"end":26.589998,"sentiment":"neutral","sentiment_score":0.16080546379089355},{"text":"Perfect.","start":26.589998,"end":26.91,"sentiment":"positive","sentiment_score":0.459786057472229},{"text":"I can send you through if you'd like to hold the line.","start":26.91,"end":29.089998,"sentiment":"neutral","sentiment_score":0.1877577994018793}],"sentiment":"neutral","sentiment_score":0.20526322243469103,"channel":1,"num_words":14,"start":26.189999,"end":29.089998},{"sentences":[{"text":"Alright.","start":29.42,"end":29.92,"sentiment":"neutral","sentiment_score":0.1463327407836914},{"text":"Thank you.","start":29.98,"end":30.72,"sentiment":"positive","sentiment_score":0.3467331528663635}],"sentiment":"neutral","sentiment_score":0.27993301550547284,"channel":0,"num_words":3,"start":29.42,"end":30.72},{"sentences":[{"text":"Your call has been forwarded to the voice mail for Federico Francisco.","start":85.118935,"end":88.978935,"sentiment":"neutral","sentiment_score":-0.2893507704138756},{"text":"No one is available to take your call.","start":89.758934,"end":91.77893,"sentiment":"negative","sentiment_score":-0.46563708782196045}],"sentiment":"negative","sentiment_score":-0.35986529737710954,"channel":1,"num_words":20,"start":85.118935,"end":91.77893}]},"summary":{"result":"success","short":"A customer calls Blue Lake Milling and asks to speak with Jeremy Neil. The representative informs the customer that Jeremy no longer works for the company and offers to transfer them to someone else. The customer is put on hold and forwarded to Jeremy's voicemail."},"intents":{"segments":[{"text":"I would like to speak with Jeremy Neil. Sorry.","start_word":28,"end_word":36,"intents":[{"intent":"Speak with johnny nels","confidence_score":0.02032553}]},{"text":"I can send you through if you'd like to hold the line. Alright. Thank you.","start_word":58,"end_word":72,"intents":[{"intent":"Send call through","confidence_score":0.049064297}]},{"text":"Your call has been forwarded to the voice mail for Federico Francisco. No one is available to take your call.","start_word":73,"end_word":92,"intents":[{"intent":"Forward call","confidence_score":0.55572426}]}]},"sentiments":{"segments":[{"text":"Welcome to Blue Lake Milling. Please hold the line, and someone will answer as soon as possible. Good afternoon. Blue Lake Milling. This is Tom. Yeah. Good afternoon. I would like to speak with Jeremy Neil. Sorry. Jeremy no longer works for the company. Is there somebody else that might be able to help? Freddy Francisco? Yeah.","start_word":0,"end_word":56,"sentiment":"neutral","sentiment_score":0.043908439576625824},{"text":"Perfect.","start_word":57,"end_word":57,"sentiment":"positive","sentiment_score":0.459786057472229},{"text":"I can send you through if you'd like to hold the line. Alright. Thank you. Your call has been forwarded to the voice mail for Federico Francisco.","start_word":58,"end_word":84,"sentiment":"neutral","sentiment_score":0.006516340654343367},{"text":"No one is available to take your call.","start_word":85,"end_word":92,"sentiment":"negative","sentiment_score":-0.48673927783966064}],"average":{"sentiment":"neutral","sentiment_score":0.0016260412004258898}}}}