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Hi. I'm Meta. I I would like to inquire about a recent reach out that I needed in my Airtel SIM. Is it is it right platform to discuss that?\n\nThis is for India phone number. Okay. Do you have do do you have their contact number that I can dial in from here? Okay. Okay.\n\nNo problem. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.08666017651557922},{"text":"Hi.","start":5.68,"end":5.92,"sentiment":"neutral","sentiment_score":0.05746781826019287},{"text":"I'm Meta.","start":5.92,"end":6.66,"sentiment":"neutral","sentiment_score":0.06638505682349205},{"text":"I I would like to inquire about a recent reach out that I needed in my Airtel SIM.","start":8.96,"end":15.014999,"sentiment":"neutral","sentiment_score":0.038996311318543225},{"text":"Is it is it right platform to discuss that?","start":15.014999,"end":17.595,"sentiment":"neutral","sentiment_score":0.024474355081717174}],"sentiment":"neutral","sentiment_score":0.03868067444812867,"num_words":31,"start":5.04,"end":17.595},{"sentences":[{"text":"This is for India phone number.","start":24.134998,"end":25.915,"sentiment":"neutral","sentiment_score":-0.026633180988331635},{"text":"Okay.","start":38.14,"end":38.64,"sentiment":"neutral","sentiment_score":-0.03556036576628685},{"text":"Do you have do do you have their contact number that I can dial in from here?","start":39.835003,"end":46.015003,"sentiment":"neutral","sentiment_score":-0.01351389623082736},{"text":"Okay.","start":50.875,"end":51.375,"sentiment":"neutral","sentiment_score":-0.08696683496236801},{"text":"Okay.","start":52.075,"end":52.575,"sentiment":"neutral","sentiment_score":-0.06701508164405823}],"sentiment":"neutral","sentiment_score":-0.022272215547183387,"num_words":26,"start":24.134998,"end":52.575},{"sentences":[{"text":"No problem.","start":53.874878,"end":54.514877,"sentiment":"neutral","sentiment_score":0.0524121280759573},{"text":"Thank you.","start":54.514877,"end":55.174877,"sentiment":"positive","sentiment_score":0.34352611005306244}],"sentiment":"neutral","sentiment_score":0.19796911906450987,"num_words":4,"start":53.874878,"end":55.174877}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Corinne from Airtel.\n\nChannel 1: Hello? Hi. I'm Meta.\n\nChannel 0: Yes. Mhmm.\n\nChannel 1: I I would like to inquire about a recent reach out that I needed in my Airtel SIM. Is it is it right platform to discuss that?\n\nChannel 0: Is it an Australian phone numbers or a different number?\n\nChannel 1: This is for India phone number.\n\nChannel 0: Okay. Since you're Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India. So I just\n\nChannel 1: Okay.\n\nChannel 0: yeah. Contact them\n\nChannel 1: Do\n\nChannel 0: directly\n\nChannel 1: you have\n\nChannel 0: because they're the one have your account.\n\nChannel 1: do do\n\nChannel 0: Mhmm.\n\nChannel 1: you have their contact number that I can dial in from here?\n\nChannel 0: Actually, we do not have your customer support number as well because different\n\nChannel 1: Okay.\n\nChannel 0: company, different\n\nChannel 1: Okay.\n\nChannel 0: retailer.\n\nChannel 1: No problem.\n\nChannel 0: K. Thank\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you.\n\nChannel 0: Bye. Have a great","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.09518051892518996},{"text":"Good afternoon.","start":1.76,"end":2.5,"sentiment":"neutral","sentiment_score":0.27700959146022797},{"text":"This is Corinne from Airtel.","start":2.56,"end":4.1,"sentiment":"neutral","sentiment_score":0.1702085793018341}],"sentiment":"neutral","sentiment_score":0.18753032479435205,"channel":0,"num_words":8,"start":1.1999999,"end":4.1},{"sentences":[{"text":"Hello?","start":5.04,"end":5.54,"sentiment":"neutral","sentiment_score":0.08666017651557922},{"text":"Hi.","start":5.68,"end":5.92,"sentiment":"neutral","sentiment_score":0.05746781826019287},{"text":"I'm 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The customer is asked if it is an Australian phone number or a different number, and Corinne explains that they only service Australian phone numbers and cannot resolve the issue. The agent provides the customer with the contact number for their Australian company and apologizes for not having their customer support number."},"intents":{"segments":[{"text":"I I would like to inquire about a recent reach out that I needed in my Airtel SIM.","start_word":14,"end_word":31,"intents":[{"intent":"Inquire about recent reach out","confidence_score":0.05185903}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Corinne from Airtel. Hello? Hi. I'm Meta. Yes. Mhmm. I I would like to inquire about a recent reach out that I needed in my Airtel SIM. Is it is it right platform to discuss that? Is it an Australian phone numbers or a different number? This is for India phone number. Okay. 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