{"metadata":{"transaction_key":"deprecated","request_id":"019e8fd7-6632-7401-b49c-b97847de0bb9","sha256":"12e6981076a540813bf74aa94792172aec9aec535964aee09d3b9b49a77b33ab","created":"2026-06-03T23:35:19.720Z","duration":16.127937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":52,"output_tokens":52},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":52,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Conrad, it's Ronald from Cloud Solution IT. How are you doing today?","confidence":0.9941406,"words":[{"word":"yeah","start":3.12,"end":3.36,"confidence":0.890625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1847940683364868},{"word":"good","start":3.36,"end":3.6,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.6528168320655823},{"word":"morning","start":3.6,"end":4.1,"confidence":0.90966797,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.49392056465148926},{"word":"conrad","start":4.88,"end":5.3599997,"confidence":0.8708496,"punctuated_word":"Conrad,","sentiment":"positive","sentiment_score":0.5122551321983337},{"word":"it's","start":5.3599997,"end":5.8599997,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.3711957335472107},{"word":"ronald","start":6.08,"end":6.58,"confidence":0.9790039,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.30376139283180237},{"word":"from","start":6.8799996,"end":7.3599997,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.28624168038368225},{"word":"cloud","start":7.3599997,"end":7.7599998,"confidence":0.5498047,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.26329490542411804},{"word":"solution","start":7.7599998,"end":8.26,"confidence":0.93359375,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.27803662419319153},{"word":"it","start":8.4,"end":8.9,"confidence":0.9941406,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.2886783182621002},{"word":"how","start":9.512938,"end":9.632937,"confidence":0.85058594,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4265095889568329},{"word":"are","start":9.632937,"end":9.752937,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.3939342200756073},{"word":"you","start":9.752937,"end":9.992938,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.389555424451828},{"word":"doing","start":9.992938,"end":10.312938,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.3946137130260467},{"word":"today","start":10.312938,"end":10.812938,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.34783676266670227}],"paragraphs":{"transcript":"\nYeah. Good morning. Conrad, it's Ronald from Cloud Solution IT. How are you doing today?","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.12,"end":3.36,"sentiment":"neutral","sentiment_score":0.1847940683364868},{"text":"Good morning.","start":3.36,"end":4.1,"sentiment":"positive","sentiment_score":0.5733686983585358},{"text":"Conrad, it's Ronald from Cloud Solution IT.","start":4.88,"end":8.9,"sentiment":"neutral","sentiment_score":0.3290662552629198},{"text":"How are you doing today?","start":9.512938,"end":10.812938,"sentiment":"positive","sentiment_score":0.3904899418354034}],"sentiment":"positive","sentiment_score":0.37249633073806765,"num_words":15,"start":3.12,"end":10.812938}]}}]},{"alternatives":[{"transcript":"Speaking. Yeah. We're all good. Thanks, mate. Enjoy the rest of your day. We've already got vendors.","confidence":0.9863281,"words":[{"word":"speaking","start":0.48,"end":0.98,"confidence":0.6933594,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.04446921497583389},{"word":"yeah","start":11.36,"end":11.599999,"confidence":0.84521484,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.45747536420822144},{"word":"we're","start":11.599999,"end":11.759999,"confidence":0.97875977,"punctuated_word":"We're","sentiment":"positive","sentiment_score":0.755475640296936},{"word":"all","start":11.759999,"end":11.92,"confidence":0.9863281,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.7626586556434631},{"word":"good","start":11.92,"end":12.08,"confidence":0.99853516,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.7941882014274597},{"word":"thanks","start":12.08,"end":12.32,"confidence":0.9951172,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.8769469261169434},{"word":"mate","start":12.32,"end":12.559999,"confidence":0.99316406,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.8138336539268494},{"word":"enjoy","start":12.559999,"end":12.88,"confidence":0.99902344,"punctuated_word":"Enjoy","sentiment":"positive","sentiment_score":0.7799398899078369},{"word":"the","start":12.88,"end":12.96,"confidence":0.82177734,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.764404833316803},{"word":"rest","start":12.96,"end":13.04,"confidence":0.9970703,"punctuated_word":"rest","sentiment":"positive","sentiment_score":0.7677910923957825},{"word":"of","start":13.04,"end":13.12,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.755648672580719},{"word":"your","start":13.12,"end":13.2,"confidence":0.99316406,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7460371851921082},{"word":"day","start":13.2,"end":13.36,"confidence":0.9921875,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.706579864025116},{"word":"we've","start":13.36,"end":13.5199995,"confidence":0.9501953,"punctuated_word":"We've","sentiment":"neutral","sentiment_score":0.27831128239631653},{"word":"already","start":13.5199995,"end":13.679999,"confidence":0.98291016,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.25001978874206543},{"word":"got","start":13.679999,"end":13.92,"confidence":0.8125,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.21524126827716827},{"word":"vendors","start":13.92,"end":14.342937,"confidence":0.98339844,"punctuated_word":"vendors.","sentiment":"neutral","sentiment_score":0.13145869970321655}],"paragraphs":{"transcript":"\nSpeaking. Yeah. We're all good. Thanks, mate. Enjoy the rest of your day.\n\nWe've already got vendors.","paragraphs":[{"sentences":[{"text":"Speaking.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.04446921497583389},{"text":"Yeah.","start":11.36,"end":11.599999,"sentiment":"positive","sentiment_score":0.45747536420822144},{"text":"We're all good.","start":11.599999,"end":12.08,"sentiment":"positive","sentiment_score":0.7707741657892863},{"text":"Thanks, mate.","start":12.08,"end":12.559999,"sentiment":"positive","sentiment_score":0.8453902900218964},{"text":"Enjoy the rest of your day.","start":12.559999,"end":13.36,"sentiment":"positive","sentiment_score":0.7534002562363943}],"sentiment":"positive","sentiment_score":0.6942653226164671,"num_words":13,"start":0.48,"end":13.36},{"sentences":[{"text":"We've already got vendors.","start":13.36,"end":14.342937,"sentiment":"neutral","sentiment_score":0.2187577597796917}],"sentiment":"neutral","sentiment_score":0.2187577597796917,"num_words":4,"start":13.36,"end":14.342937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Speaking.\n\nChannel 0: Yeah. Good morning. Conrad, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. We're all good. Thanks, mate. Enjoy the rest of your day. We've already got vendors.","paragraphs":[{"sentences":[{"text":"Speaking.","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.04446921497583389}],"sentiment":"neutral","sentiment_score":0.04446921497583389,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Yeah.","start":3.12,"end":3.36,"sentiment":"neutral","sentiment_score":0.1847940683364868},{"text":"Good morning.","start":3.36,"end":4.1,"sentiment":"positive","sentiment_score":0.5733686983585358},{"text":"Conrad, it's Ronald from Cloud Solution IT.","start":4.88,"end":8.9,"sentiment":"neutral","sentiment_score":0.3290662552629198},{"text":"How are you doing today?","start":9.512938,"end":10.812938,"sentiment":"positive","sentiment_score":0.3904899418354034}],"sentiment":"positive","sentiment_score":0.37249633073806765,"channel":0,"num_words":15,"start":3.12,"end":10.812938},{"sentences":[{"text":"Yeah.","start":11.36,"end":11.599999,"sentiment":"positive","sentiment_score":0.45747536420822144},{"text":"We're all good.","start":11.599999,"end":12.08,"sentiment":"positive","sentiment_score":0.7707741657892863},{"text":"Thanks, mate.","start":12.08,"end":12.559999,"sentiment":"positive","sentiment_score":0.8453902900218964},{"text":"Enjoy the rest of your day.","start":12.559999,"end":13.36,"sentiment":"positive","sentiment_score":0.7534002562363943},{"text":"We've already got vendors.","start":13.36,"end":14.342937,"sentiment":"neutral","sentiment_score":0.2187577597796917}],"sentiment":"positive","sentiment_score":0.6160006886348128,"channel":1,"num_words":16,"start":11.36,"end":14.342937}]},"summary":{"result":"success","short":"Speaking. Yeah. Good morning. Conrad, it's Ronald from Cloud Solution IT. How are you doing today? Yeah. We're all good. Thanks, mate. Enjoy the rest of your day. We've already got vendors."},"intents":{"segments":[{"text":"We've already got vendors.","start_word":28,"end_word":31,"intents":[{"intent":"Conrad","confidence_score":0.2508705},{"intent":"Cloud solution it","confidence_score":0.6430562},{"intent":"Vendors","confidence_score":0.47017413}]}]},"sentiments":{"segments":[{"text":"Speaking. Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.11463163793087006},{"text":"Good morning. Conrad, it's Ronald from Cloud Solution IT. How are you doing today? Yeah. We're all good. Thanks, mate. Enjoy the rest of your day.","start_word":2,"end_word":27,"sentiment":"positive","sentiment_score":0.567189633846283},{"text":"We've already got vendors.","start_word":28,"end_word":31,"sentiment":"neutral","sentiment_score":0.2419508844614029}],"average":{"sentiment":"positive","sentiment_score":0.48859533896813023}}}}