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Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.0,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.02882039174437523},{"text":"It's Tim speaking.","start":0.39999998,"end":2.02,"sentiment":"neutral","sentiment_score":0.026167451093594234}],"sentiment":"neutral","sentiment_score":0.026830686256289482,"channel":1,"num_words":4,"start":0.0,"end":2.02},{"sentences":[{"text":"Oh, hi, Racine.","start":3.36,"end":4.66,"sentiment":"neutral","sentiment_score":0.10325118154287338},{"text":"Yeah.","start":7.68,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.10930843651294708},{"text":"It's Andrew from Vigilance AI.","start":7.9199996,"end":10.099999,"sentiment":"neutral","sentiment_score":0.09244458824396133},{"text":"Have I got you in your back time, mate?","start":10.4,"end":12.42,"sentiment":"neutral","sentiment_score":0.024598260099689167}],"sentiment":"neutral","sentiment_score":0.06125940351436535,"channel":0,"num_words":18,"start":3.36,"end":12.42},{"sentences":[{"text":"I'm sorry, man.","start":13.615,"end":13.934999,"sentiment":"neutral","sentiment_score":-0.3157716890176137},{"text":"That was the best to pop into a meeting.","start":13.934999,"end":15.375,"sentiment":"negative","sentiment_score":-0.3517526653077867},{"text":"I thought you were that person.","start":15.375,"end":16.575,"sentiment":"neutral","sentiment_score":-0.255673848092556},{"text":"So do you mind giving me a callback in the afternoon?","start":16.575,"end":19.235,"sentiment":"neutral","sentiment_score":-0.07516126571731134}],"sentiment":"neutral","sentiment_score":-0.22323814021616145,"channel":1,"num_words":29,"start":13.615,"end":19.235},{"sentences":[{"text":"Oh, I'm sorry to caught you in a bad time.","start":20.244999,"end":22.485,"sentiment":"negative","sentiment_score":-0.47150898873806},{"text":"Yeah.","start":22.485,"end":22.985,"sentiment":"neutral","sentiment_score":-0.018790870904922485},{"text":"I'll call you in the afternoon.","start":23.365,"end":24.744999,"sentiment":"neutral","sentiment_score":0.017268625708917778},{"text":"You take","start":24.805,"end":25.204998,"sentiment":"neutral","sentiment_score":0.08571316674351692}],"sentiment":"neutral","sentiment_score":-0.23467593002868326,"channel":0,"num_words":19,"start":20.244999,"end":25.204998},{"sentences":[{"text":"Yeah.","start":25.134998,"end":25.634998,"sentiment":"neutral","sentiment_score":0.14407840371131897}],"sentiment":"neutral","sentiment_score":0.14407840371131897,"channel":1,"num_words":1,"start":25.134998,"end":25.634998},{"sentences":[{"text":"care, Rizy.","start":25.204998,"end":25.945,"sentiment":"neutral","sentiment_score":0.24947067350149155}],"sentiment":"neutral","sentiment_score":0.24947067350149155,"channel":0,"num_words":2,"start":25.204998,"end":25.945},{"sentences":[{"text":"Yeah.","start":25.855,"end":26.175,"sentiment":"neutral","sentiment_score":0.21179337799549103},{"text":"You too, man.","start":26.175,"end":26.735,"sentiment":"positive","sentiment_score":0.38141176104545593},{"text":"Thank you.","start":26.735,"end":27.134998,"sentiment":"positive","sentiment_score":0.6072053909301758},{"text":"Bye.","start":27.134998,"end":27.634998,"sentiment":"neutral","sentiment_score":0.3254810571670532}],"sentiment":"positive","sentiment_score":0.4137029285941805,"channel":1,"num_words":7,"start":25.855,"end":27.634998},{"sentences":[{"text":"Bye bye.","start":27.925,"end":28.585,"sentiment":"neutral","sentiment_score":0.16829107701778412}],"sentiment":"neutral","sentiment_score":0.16829107701778412,"channel":0,"num_words":2,"start":27.925,"end":28.585}]},"summary":{"result":"success","short":"An agent fromGenerationance AI, named Andrew, calls a customer named Racine and apologizes for being late for a meeting. Andrew asks for a callback in the afternoon and Radely tells him to call back. They exchange pleasantries and end the call."},"intents":{"segments":[{"text":"So do you mind giving me a callback in the afternoon?","start_word":40,"end_word":50,"intents":[{"intent":"Schedule callback","confidence_score":0.4220214}]}]},"sentiments":{"segments":[{"text":"Hello. It's Tim speaking. Oh, hi, Racine. Yeah. It's Andrew from Vigilance AI. Have I got you in your back time, mate? I'm sorry, man.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.004973561968654394},{"text":"That was the best to pop into a meeting.","start_word":25,"end_word":33,"sentiment":"negative","sentiment_score":-0.3372391164302826},{"text":"I thought you were that person. So do you mind giving me a callback in the afternoon?","start_word":34,"end_word":50,"sentiment":"neutral","sentiment_score":-0.1354147344827652},{"text":"Oh, I'm sorry to caught you in a bad time.","start_word":51,"end_word":60,"sentiment":"negative","sentiment_score":-0.44290265440940857},{"text":"Yeah. I'll call you in the afternoon. You take Yeah. care, Rizy. Yeah.","start_word":61,"end_word":73,"sentiment":"neutral","sentiment_score":0.10185686498880386},{"text":"You too, man. Thank you.","start_word":74,"end_word":78,"sentiment":"positive","sentiment_score":0.4629717767238617},{"text":"Bye. Bye bye.","start_word":79,"end_word":81,"sentiment":"neutral","sentiment_score":0.2361324727535248}],"average":{"sentiment":"neutral","sentiment_score":-0.039193972376466706}}}}