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How\n\nChannel 0: Hello?\n\nChannel 1: are you doing? Hi. How are you? It's\n\nChannel 0: Yeah.\n\nChannel 1: Corvinder\n\nChannel 0: Hi.\n\nChannel 1: from Johnson\n\nChannel 0: Could\n\nChannel 1: Control.\n\nChannel 0: hi. Yep. Hi\n\nChannel 1: Yeah.\n\nChannel 0: there. Yep.\n\nChannel 1: Yeah. I just saw your email. I thought just give you a ring. Direct, you can take the payment over the phone on a credit card?\n\nChannel 0: I can send you the payment link so\n\nChannel 1: Okay.\n\nChannel 0: you can directly pay via your credit card.\n\nChannel 1: Okay. Please\n\nChannel 0: So\n\nChannel 1: please send it\n\nChannel 0: I've\n\nChannel 1: to me,\n\nChannel 0: mentioned,\n\nChannel 1: and then\n\nChannel 0: like,\n\nChannel 1: I'll do\n\nChannel 0: there's yeah. But I've mentioned, COVID is a one point five percent surcharge for card payment.\n\nChannel 1: Yeah. Yeah. No. That's all good. I need that urgently.\n\nThat's why. That's okay.\n\nChannel 0: Okay. 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The customer asks if they can pay via credit card and the representative explains that there is a surcharge for credit card payments. The customer requests the link be sent immediately and arranges to send it the next day or Wednesday morning."},"intents":{"segments":[{"text":"I just saw your email. I thought just give you a ring. Direct, you can take the payment over the phone on a credit card? I can send you the payment link so Okay. you can directly pay via your credit card. Okay.","start_word":26,"end_word":68,"intents":[{"intent":"Make payment","confidence_score":0.008882561}]}]},"sentiments":{"segments":[{"text":"Hello, Ross. Hello? How are you doing? Hi. How are you? It's Yeah. Corvinder Hi. from Could Johnson Control. hi. Yep. Hi Yeah. there. Yep. Yeah. I just saw your email. I thought just give you a ring. Direct, you can take the payment over the phone on a credit card? I can send you the payment link so Okay. you can directly pay via your credit card. Okay. Please So please send it I've to me, mentioned, and then like, I'll do there's yeah. But I've mentioned, COVID is a one point five percent surcharge for card payment. Yeah. Yeah. No. That's all good. I need that urgently. That's why. That's okay. Okay. No worries. Okay. I'll revise and send it again, the invoice with payment link. Okay? So you can dispatch tomorrow morning, and I'll receive maybe end of the day or day out. Maybe because it's already late, like like, it's now 5PM. No. No. Not And today. I'm saying tomorrow. no. So it can get dispatched tomorrow Yeah. or today itself, but maybe tomorrow evening or Wednesday morning. Okay. That's fine. Because it's already you know, it's late. If you could have, like, done it already, like, before twelve, so you Yeah. could have received it tomorrow itself. Yeah. No. No. That's all good.","start_word":0,"end_word":217,"sentiment":"neutral","sentiment_score":0.03459900990128517},{"text":"Thank you.","start_word":218,"end_word":219,"sentiment":"positive","sentiment_score":0.3766578137874603},{"text":"Okay. No worries. Okay.","start_word":220,"end_word":223,"sentiment":"neutral","sentiment_score":0.1910497099161148},{"text":"Thanks for your help.","start_word":224,"end_word":227,"sentiment":"positive","sentiment_score":0.4622231423854828},{"text":"Bye for now. I'll wait for your link. Yep. Bye. Yep. Sending you through. No worries. Yeah.","start_word":228,"end_word":244,"sentiment":"neutral","sentiment_score":0.14157389104366302}],"average":{"sentiment":"neutral","sentiment_score":0.05455393605418019}}}}