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decided yet.","start":25.290937,"end":26.170937,"sentiment":"neutral","sentiment_score":-0.1704463710387548},{"text":"Okay?","start":26.170937,"end":26.650938,"sentiment":"neutral","sentiment_score":-0.07972155511379242},{"text":"Thank you.","start":26.650938,"end":27.050938,"sentiment":"neutral","sentiment_score":0.3331653028726578},{"text":"Bye.","start":27.050938,"end":27.550938,"sentiment":"neutral","sentiment_score":0.14890003204345703}],"sentiment":"neutral","sentiment_score":0.03202428136553083,"channel":1,"num_words":7,"start":25.290937,"end":27.550938},{"sentences":[{"text":"Okay.","start":27.980938,"end":28.300938,"sentiment":"neutral","sentiment_score":0.11168312281370164},{"text":"Bye bye.","start":28.300938,"end":29.040937,"sentiment":"neutral","sentiment_score":0.08069498650729656}],"sentiment":"neutral","sentiment_score":0.09102436527609825,"channel":0,"num_words":3,"start":27.980938,"end":29.040937}]},"summary":{"result":"success","short":"A representative from Better Clean Source named Harine calls Diva to follow up on an email they sent and review the code. Harine tells Diva she hasn't decided how to use Gmail yet and apologizes for the delay before ending the call."},"intents":{"segments":[{"text":"I just wanted to follow-up and check if you had a chance to check the email we sent you and review the code. Yeah.","start_word":17,"end_word":40,"intents":[{"intent":"Check email","confidence_score":0.80756086},{"intent":"Review code","confidence_score":0.5686018}]},{"text":"I've decided I use Gmail. Okay? I haven't Okay. decided Okay, yet. I Diva. haven't decided yet. Okay?","start_word":49,"end_word":66,"intents":[{"intent":"Decide","confidence_score":0.30378184}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, Diva.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.20430192351341248},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.6073646545410156},{"text":"Hello? Is this alright.","start_word":5,"end_word":8,"sentiment":"neutral","sentiment_score":0.2504233121871948},{"text":"Diva, this is Harine from Better Clean Source.","start_word":9,"end_word":16,"sentiment":"positive","sentiment_score":0.33735162019729614},{"text":"I just wanted to follow-up and check if you had a chance to check the email we sent you and review the code. Yeah. I haven't designed yet. Mhmm. I'm Sorry. yeah. I've decided I use Gmail. Okay? I haven't Okay. decided Okay, yet. I Diva. haven't decided yet. Okay? Thank you. Bye. Okay. Bye bye.","start_word":17,"end_word":72,"sentiment":"neutral","sentiment_score":-0.02414185367524624}],"average":{"sentiment":"neutral","sentiment_score":0.05691161774496996}}}}