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customer is in a meeting and asks the agent if they can call him back later. He mentions that he sent an information about their compliance ready AI, MDR platform called VideoLink AI a month prior. The agent agrees to call him back later."},"intents":{"segments":[{"text":"I don't think so. Not at a good time.","start_word":87,"end_word":95,"intents":[{"intent":"Express dissatisfaction","confidence_score":0.0007355156}]},{"text":"Oh, yeah.","start_word":115,"end_word":116,"intents":[{"intent":"Confirm conversation","confidence_score":0.009285611}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.04997817426919937},{"text":"Oh, hi, Shanky. Have a good Yes. day to you.","start_word":1,"end_word":10,"sentiment":"positive","sentiment_score":0.44656628370285034},{"text":"Yes. It's Okay. Andrew. Shanky, have I caught you in a bad time? Sorry. I'm in a in a meeting. Can you please tell me who who am I talking I mean, well, we have actually talked before probably a month ago. And at the time, you were also busy. So I sent you some information to? about our compliance ready AI, MDR platform called VideoLink AI. And I just wanted to follow-up and see. No. I don't think so.","start_word":11,"end_word":90,"sentiment":"neutral","sentiment_score":-0.10782012343406676},{"text":"Not at a good time.","start_word":91,"end_word":95,"sentiment":"negative","sentiment_score":-0.3829464614391327},{"text":"I'm middle of the meeting. I thought it's some official number. But can I talk to you later, please? Oh, yeah. I can certainly call you back later, Shankie. Sorry to Yeah. cut Bye, you off sir. in any bad time. Yeah. Bye. Yeah.","start_word":96,"end_word":139,"sentiment":"neutral","sentiment_score":-0.05317207798361778},{"text":"You have a great day.","start_word":140,"end_word":144,"sentiment":"positive","sentiment_score":0.5295514464378357}],"average":{"sentiment":"neutral","sentiment_score":-0.03299710896093521}}}}