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hi. Yes. Good day to you, Sally. My name is Andrew, and I was trying to get a hold of Ashley Avilelli. I'm trying to get ahold of Ashley Avilele.\n\nOh, yeah. Well, it's about our cybersecurity. We I represent Vigilance AI. We are an AISOC platform, and we wanted to reach out to Ashley regarding it. We actually sent her an email but didn't get a reply.\n\nSo I was just checking if we can speak to her directly. Oh, I appreciate it. Thank you. Oh, yes. Okay.\n\nDid is this her email, or do do you know her email? Because I I wanna make sure that I'm sending it to the right one. It's a aavelli@bglcorp.com.au. Okay. Well, thank you for checking, and I really appreciate it.\n\nJust want to send her another email then. You have a great day. You do the same. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":61.35,"end":61.91,"sentiment":"neutral","sentiment_score":0.09881693124771118},{"text":"Yes.","start":61.91,"end":62.41,"sentiment":"neutral","sentiment_score":0.196098655462265},{"text":"Good day to you, Sally.","start":62.949997,"end":64.25,"sentiment":"positive","sentiment_score":0.3764338791370392},{"text":"My name is Andrew, and I was trying to get a hold of Ashley Avilelli.","start":64.79,"end":69.85,"sentiment":"neutral","sentiment_score":0.12207028021415074},{"text":"I'm trying to get ahold of Ashley Avilele.","start":75.805,"end":78.785,"sentiment":"neutral","sentiment_score":0.005031630513258278}],"sentiment":"neutral","sentiment_score":0.13378094067616808,"num_words":31,"start":61.35,"end":78.785},{"sentences":[{"text":"Oh, yeah.","start":86.81,"end":87.45,"sentiment":"neutral","sentiment_score":-0.010590808000415564},{"text":"Well, it's about our cybersecurity.","start":87.45,"end":90.11,"sentiment":"neutral","sentiment_score":-0.031533263996243475},{"text":"We I represent Vigilance AI.","start":91.369995,"end":94.97,"sentiment":"neutral","sentiment_score":-0.008196940924972296},{"text":"We are an AISOC platform, and we wanted to reach out to Ashley regarding it.","start":94.97,"end":101.15,"sentiment":"neutral","sentiment_score":-0.0010417637725671132},{"text":"We actually sent her an email but didn't get a reply.","start":101.375,"end":104.435,"sentiment":"neutral","sentiment_score":-0.1711354607885534}],"sentiment":"neutral","sentiment_score":-0.055735504364986956,"num_words":38,"start":86.81,"end":104.435},{"sentences":[{"text":"So I was just checking if we can speak to her directly.","start":104.494995,"end":108.915,"sentiment":"neutral","sentiment_score":-0.10067143725852172},{"text":"Oh, I appreciate it.","start":119.05,"end":120.17,"sentiment":"positive","sentiment_score":0.37906288355588913},{"text":"Thank you.","start":120.17,"end":120.83,"sentiment":"positive","sentiment_score":0.37404993176460266},{"text":"Oh, yes.","start":247.06999,"end":247.81,"sentiment":"neutral","sentiment_score":0.10815582051873208},{"text":"Okay.","start":259.415,"end":259.915,"sentiment":"neutral","sentiment_score":-0.00006239302456378937}],"sentiment":"neutral","sentiment_score":0.06059730469825722,"num_words":21,"start":104.494995,"end":259.915},{"sentences":[{"text":"Did is this her email, or do do you know her email?","start":260.375,"end":264.34,"sentiment":"neutral","sentiment_score":-0.009989610950772962},{"text":"Because I I wanna make sure that I'm sending it to the right one.","start":264.34,"end":267.24002,"sentiment":"neutral","sentiment_score":-0.014733761648780533},{"text":"It's a aavelli@bglcorp.com.au.","start":268.18002,"end":275.72,"sentiment":"neutral","sentiment_score":0.003237476844030122},{"text":"Okay.","start":279.725,"end":280.225,"sentiment":"neutral","sentiment_score":0.12154538929462431},{"text":"Well, thank you for checking, and I really appreciate it.","start":280.605,"end":283.965,"sentiment":"positive","sentiment_score":0.4894763082265854}],"sentiment":"neutral","sentiment_score":0.11749682269000913,"num_words":40,"start":260.375,"end":283.965},{"sentences":[{"text":"Just want to send her another email then.","start":283.965,"end":285.965,"sentiment":"neutral","sentiment_score":0.30061446130275726},{"text":"You have a great day.","start":285.965,"end":287.105,"sentiment":"positive","sentiment_score":0.5283220052719116},{"text":"You do the same.","start":291.60294,"end":292.32294,"sentiment":"neutral","sentiment_score":0.3127417117357254},{"text":"Bye bye.","start":292.32294,"end":292.98294,"sentiment":"neutral","sentiment_score":0.12694229185581207}],"sentiment":"positive","sentiment_score":0.34480932354927063,"num_words":19,"start":283.965,"end":292.98294}]}}]},{"alternatives":[{"transcript":"To BGL Corporate Solutions. Your call is important to us. Your call may be recorded for training or monitoring purposes. If your call is in relation to an existing support or client success ticket, please select 1. For all other inquiries, please stay on the line while we transfer you to our administration team. To hear these options again, please select 9. Please hold while we transfer you to our administration team. Welcome to BGL. This is Ellie speaking. Ashley Hughes, sorry? Yeah. And may I ask what the call was in regards to, please? Yeah. No worries. Let me just have a look to see what I can do for you. I'll pop you on a quick hold. No worries. Thank you for calling BGL Corporate Solutions. We'll be with you shortly. If your call is in relation to technical assistance with your BGL product, did you know that you can log a support call directly through your software? Select the telephone icon located in the top right hand corner. Looking for a fast solution? Why not jump on our live chat, which connects you with our support team instantly? Are you aware that BGL does provide assistance via our knowledge center? Simply click on the question mark in the right hand corner, type in any keywords for the issue you're facing, and help will provide you with the answer. Here at BGL, we have a zero tolerance approach to any verbal, aggressive, or written abuse and behavior towards our staff. With over thirty years of experience in the accounting software industry, BGL delivers award winning cloud based SMSF investment portfolio and company compliance management software solutions to over 9,500 businesses in Australia, New Zealand, Singapore, Hong Kong, and The United Kingdom. Talk to our sales team today to discover BGL's cloud product suite and how it can improve your firm's efficiency. CAS three sixty is an innovative cloud based company compliance, trust, and AML management software solution. Developed with powerful automation and integration with ASIC, CAS three sixty sixty is a huge time saver that will provide a streamlined workflow for managing company registrations, annual reviews, common changes made by companies, and free unlimited trust management. Simple Fund three sixty is an AI powered SMSF administration software solution. Developed with intelligence, award winning technology, Simple Fund three sixty streamlines all aspects of self managed super fund administration, delivering a highly cost effective and secured solution to business. Hi there. Thank you so much for waiting. Yes, sir. Unfortunately, Ashley is in a meeting at the moment, but he has let me know that you you can email him, and he'll be able to respond to you. Yeah. What was it? Yeah. Not a problem. You enjoy the rest of your day. 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BGL Corporate Solutions. Your call is important to us. Your call may be recorded for training or monitoring purposes. If your call is in relation to an existing support or client success ticket, please select 1. For all other inquiries, please stay on the line while we transfer you to our administration team.\n\nTo hear these options again, please select 9. Please hold while we transfer you to our administration team. Welcome to BGL. This is Ellie speaking. Ashley Hughes, sorry?\n\nYeah. And may I ask what the call was in regards to, please? Yeah. No worries. Let me just have a look to see what I can do for you.\n\nI'll pop you on a quick hold. No worries. Thank you for calling BGL Corporate Solutions. We'll be with you shortly. If your call is in relation to technical assistance with your BGL product, did you know that you can log a support call directly through your software?\n\nSelect the telephone icon located in the top right hand corner. Looking for a fast solution? Why not jump on our live chat, which connects you with our support team instantly? Are you aware that BGL does provide assistance via our knowledge center? Simply click on the question mark in the right hand corner, type in any keywords for the issue you're facing, and help will provide you with the answer.\n\nHere at BGL, we have a zero tolerance approach to any verbal, aggressive, or written abuse and behavior towards our staff. With over thirty years of experience in the accounting software industry, BGL delivers award winning cloud based SMSF investment portfolio and company compliance management software solutions to over 9,500 businesses in Australia, New Zealand, Singapore, Hong Kong, and The United Kingdom. Talk to our sales team today to discover BGL's cloud product suite and how it can improve your firm's efficiency. CAS three sixty is an innovative cloud based company compliance, trust, and AML management software solution. Developed with powerful automation and integration with ASIC, CAS three sixty sixty is a huge time saver that will provide a streamlined workflow for managing company registrations, annual reviews, common changes made by companies, and free unlimited trust management.\n\nSimple Fund three sixty is an AI powered SMSF administration software solution. Developed with intelligence, award winning technology, Simple Fund three sixty streamlines all aspects of self managed super fund administration, delivering a highly cost effective and secured solution to business. Hi there. Thank you so much for waiting. Yes, sir.\n\nUnfortunately, Ashley is in a meeting at the moment, but he has let me know that you you can email him, and he'll be able to respond to you. Yeah. What was it? Yeah. Not a problem.\n\nYou enjoy the rest of your day. Bye.","paragraphs":[{"sentences":[{"text":"To BGL Corporate Solutions.","start":0.32,"end":2.02,"sentiment":"neutral","sentiment_score":0.00541750923730433},{"text":"Your call is important to us.","start":2.6399999,"end":4.5,"sentiment":"neutral","sentiment_score":-0.02402033346394698},{"text":"Your call may be recorded for training or monitoring purposes.","start":4.96,"end":8.1,"sentiment":"neutral","sentiment_score":-0.039585642702877524},{"text":"If your call is in relation to an existing support or client success ticket, please select 1.","start":8.96,"end":14.585,"sentiment":"neutral","sentiment_score":-0.023514659089200637},{"text":"For all other inquiries, please stay on the line while we transfer you to our administration team.","start":15.125,"end":21.145,"sentiment":"neutral","sentiment_score":-0.03506947845658835}],"sentiment":"neutral","sentiment_score":-0.028041457947067642,"num_words":54,"start":0.32,"end":21.145},{"sentences":[{"text":"To hear these options again, please select 9.","start":21.685,"end":24.665,"sentiment":"neutral","sentiment_score":-0.01845637836959213},{"text":"Please hold while we transfer you to our administration team.","start":31.79,"end":35.41,"sentiment":"neutral","sentiment_score":-0.05145170427858829},{"text":"Welcome to BGL.","start":57.235,"end":58.275,"sentiment":"neutral","sentiment_score":0.14371137072642645},{"text":"This is Ellie speaking.","start":58.275,"end":59.415,"sentiment":"neutral","sentiment_score":0.13389255851507187},{"text":"Ashley Hughes, sorry?","start":72.29,"end":73.575,"sentiment":"neutral","sentiment_score":0.007267937064170837}],"sentiment":"neutral","sentiment_score":0.011655003131766404,"num_words":28,"start":21.685,"end":73.575},{"sentences":[{"text":"Yeah.","start":82.05499,"end":82.454994,"sentiment":"neutral","sentiment_score":0.01902562379837036},{"text":"And may I ask what the call was in regards to, please?","start":82.454994,"end":85.195,"sentiment":"neutral","sentiment_score":-0.007478576308737199},{"text":"Yeah.","start":111.245,"end":111.745,"sentiment":"neutral","sentiment_score":0.03421587496995926},{"text":"No worries.","start":111.805,"end":112.545,"sentiment":"neutral","sentiment_score":0.08554442599415779},{"text":"Let me just have a look to see what I can do for you.","start":112.765,"end":115.82,"sentiment":"neutral","sentiment_score":0.15185891996536935}],"sentiment":"neutral","sentiment_score":0.07535374381889899,"num_words":30,"start":82.05499,"end":115.82},{"sentences":[{"text":"I'll pop you on a quick hold.","start":116.200005,"end":117.9,"sentiment":"neutral","sentiment_score":0.1382936430828912},{"text":"No worries.","start":121.48,"end":122.22,"sentiment":"neutral","sentiment_score":0.19014758616685867},{"text":"Thank you for calling BGL Corporate Solutions.","start":124.76,"end":127.340004,"sentiment":"neutral","sentiment_score":0.2800459159272058},{"text":"We'll be with you shortly.","start":127.64,"end":128.86,"sentiment":"neutral","sentiment_score":0.24505163133144378},{"text":"If your call is in relation to technical assistance with your BGL product, did you know that you can log a support call directly through your software?","start":129.54501,"end":137.24501,"sentiment":"neutral","sentiment_score":0.07966755109804648}],"sentiment":"neutral","sentiment_score":0.13926987753560147,"num_words":48,"start":116.200005,"end":137.24501},{"sentences":[{"text":"Select the telephone icon located in the top right hand corner.","start":138.02501,"end":141.725,"sentiment":"neutral","sentiment_score":0.052931685000658035},{"text":"Looking for a fast solution?","start":143.06,"end":144.68,"sentiment":"neutral","sentiment_score":0.07448935061693192},{"text":"Why not jump on our live chat, which connects you with our support team instantly?","start":145.38,"end":149.96,"sentiment":"neutral","sentiment_score":0.205629163980484},{"text":"Are you aware that BGL does provide assistance via our knowledge center?","start":151.14,"end":155.48,"sentiment":"neutral","sentiment_score":0.12555445171892643},{"text":"Simply click on the question mark in the right hand corner, type in any keywords for the issue you're facing, and help will provide you with the answer.","start":156.235,"end":163.775,"sentiment":"neutral","sentiment_score":0.1479978747665882}],"sentiment":"neutral","sentiment_score":0.1364750234069119,"num_words":71,"start":138.02501,"end":163.775},{"sentences":[{"text":"Here at BGL, we have a zero tolerance approach to any verbal, aggressive, or written abuse and behavior towards our staff.","start":164.955,"end":173.57,"sentiment":"neutral","sentiment_score":-0.04271991550922394},{"text":"With over thirty years of experience in the accounting software industry, BGL delivers award winning cloud based SMSF investment portfolio and company compliance management software solutions to over 9,500 businesses in Australia, New Zealand, Singapore, Hong Kong, and The United Kingdom.","start":173.57,"end":191.77501,"sentiment":"neutral","sentiment_score":0.2156260402464285},{"text":"Talk to our sales team today to discover BGL's cloud product suite and how it can improve your firm's efficiency.","start":192.395,"end":198.895,"sentiment":"positive","sentiment_score":0.36487230509519575},{"text":"CAS three sixty is an innovative cloud based company compliance, trust, and AML management software solution.","start":200.04,"end":206.78,"sentiment":"neutral","sentiment_score":0.19495361065492034},{"text":"Developed with powerful automation and integration with ASIC, CAS three sixty sixty is a huge time saver that will provide a streamlined workflow for managing company registrations, annual reviews, common changes made by companies, and free unlimited trust management.","start":207.48,"end":223.405,"sentiment":"neutral","sentiment_score":0.29787035362842756}],"sentiment":"neutral","sentiment_score":0.21881165757884075,"num_words":137,"start":164.955,"end":223.405},{"sentences":[{"text":"Simple Fund three sixty is an AI powered SMSF administration software solution.","start":225.02,"end":230.16,"sentiment":"neutral","sentiment_score":0.17289811745285988},{"text":"Developed with intelligence, award winning technology, Simple Fund three sixty streamlines all aspects of self managed super fund administration, delivering a highly cost effective and secured solution to business.","start":230.94,"end":243.035,"sentiment":"neutral","sentiment_score":0.22337007060133177},{"text":"Hi there.","start":243.735,"end":244.13501,"sentiment":"neutral","sentiment_score":0.14780483022332191},{"text":"Thank you so much for waiting.","start":244.13501,"end":245.595,"sentiment":"neutral","sentiment_score":0.2883840377132098},{"text":"Yes, sir.","start":249.255,"end":250.07501,"sentiment":"neutral","sentiment_score":0.06502833962440491}],"sentiment":"neutral","sentiment_score":0.20997019652642457,"num_words":51,"start":225.02,"end":250.07501},{"sentences":[{"text":"Unfortunately, Ashley is in a meeting at the moment, but he has let me know that you you can email him, and he'll be able to respond to you.","start":250.24,"end":256.98,"sentiment":"neutral","sentiment_score":-0.09539997577667236},{"text":"Yeah.","start":268.415,"end":268.73502,"sentiment":"neutral","sentiment_score":-0.0014053666964173317},{"text":"What was it?","start":268.73502,"end":269.635,"sentiment":"neutral","sentiment_score":-0.005370071002592643},{"text":"Yeah.","start":287.74002,"end":288.06,"sentiment":"neutral","sentiment_score":0.3040788769721985},{"text":"Not a problem.","start":288.06,"end":288.7,"sentiment":"positive","sentiment_score":0.4690398375193278}],"sentiment":"neutral","sentiment_score":-0.028997742910743564,"num_words":37,"start":250.24,"end":288.7},{"sentences":[{"text":"You enjoy the rest of your day.","start":288.7,"end":290.24002,"sentiment":"positive","sentiment_score":0.5756565843309674},{"text":"Bye.","start":290.74292,"end":291.24292,"sentiment":"neutral","sentiment_score":0.3042442202568054}],"sentiment":"positive","sentiment_score":0.5417300388216972,"num_words":8,"start":288.7,"end":291.24292}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To BGL Corporate Solutions. Your call is important to us. Your call may be recorded for training or monitoring purposes. If your call is in relation to an existing support or client success ticket, please select 1. For all other inquiries, please stay on the line while we transfer you to our administration team.\n\nTo hear these options again, please select 9. Please hold while we transfer you to our administration team. Welcome to BGL. This is Ellie speaking.\n\nChannel 0: Oh, hi. Yes. Good day to you, Sally. My name is Andrew, and I was trying to get a hold of Ashley Avilelli.\n\nChannel 1: Ashley Hughes, sorry?\n\nChannel 0: I'm trying to get ahold of Ashley Avilele.\n\nChannel 1: Yeah. And may I ask what the call was in regards to, please?\n\nChannel 0: Oh, yeah. Well, it's about our cybersecurity. We I represent Vigilance AI. We are an AISOC platform, and we wanted to reach out to Ashley regarding it. We actually sent her an email but didn't get a reply.\n\nSo I was just checking if we can speak to her directly.\n\nChannel 1: Yeah. No worries. Let me just have a look to see what I can do for you. I'll pop you on a quick hold.\n\nChannel 0: Oh, I appreciate it. Thank you.\n\nChannel 1: No worries. Thank you for calling BGL Corporate Solutions. We'll be with you shortly. If your call is in relation to technical assistance with your BGL product, did you know that you can log a support call directly through your software? Select the telephone icon located in the top right hand corner.\n\nLooking for a fast solution? Why not jump on our live chat, which connects you with our support team instantly? Are you aware that BGL does provide assistance via our knowledge center? Simply click on the question mark in the right hand corner, type in any keywords for the issue you're facing, and help will provide you with the answer. Here at BGL, we have a zero tolerance approach to any verbal, aggressive, or written abuse and behavior towards our staff.\n\nWith over thirty years of experience in the accounting software industry, BGL delivers award winning cloud based SMSF investment portfolio and company compliance management software solutions to over 9,500 businesses in Australia, New Zealand, Singapore, Hong Kong, and The United Kingdom. Talk to our sales team today to discover BGL's cloud product suite and how it can improve your firm's efficiency. CAS three sixty is an innovative cloud based company compliance, trust, and AML management software solution. Developed with powerful automation and integration with ASIC, CAS three sixty sixty is a huge time saver that will provide a streamlined workflow for managing company registrations, annual reviews, common changes made by companies, and free unlimited trust management. Simple Fund three sixty is an AI powered SMSF administration software solution.\n\nDeveloped with intelligence, award winning technology, Simple Fund three sixty streamlines all aspects of self managed super fund administration, delivering a highly cost effective and secured solution to business. Hi there. Thank you so much for waiting.\n\nChannel 0: Oh, yes.\n\nChannel 1: Yes, sir. Unfortunately, Ashley is in a meeting at the moment, but he has let me know that you you can email him, and he'll be able to respond to you.\n\nChannel 0: Okay. Did is this her email, or do do you know her email? Because I I wanna make sure that I'm sending it to the right one. It's\n\nChannel 1: Yeah. What was\n\nChannel 0: a\n\nChannel 1: it?\n\nChannel 0: aavelli@bglcorp.com.au. Okay. Well, thank you for checking, and I really appreciate it. Just want to send her another email then. You have a great day.\n\nChannel 1: Yeah. Not a problem. You enjoy the rest of your day. Bye.\n\nChannel 0: You do the same. Bye bye.","paragraphs":[{"sentences":[{"text":"To BGL Corporate Solutions.","start":0.32,"end":2.02,"sentiment":"neutral","sentiment_score":0.00541750923730433},{"text":"Your call is important to us.","start":2.6399999,"end":4.5,"sentiment":"neutral","sentiment_score":-0.02402033346394698},{"text":"Your call may be recorded for training or monitoring purposes.","start":4.96,"end":8.1,"sentiment":"neutral","sentiment_score":-0.039585642702877524},{"text":"If your call is in relation to an existing support or client success ticket, please select 1.","start":8.96,"end":14.585,"sentiment":"neutral","sentiment_score":-0.023514659089200637},{"text":"For all other inquiries, please stay on the line while we transfer you to our administration team.","start":15.125,"end":21.145,"sentiment":"neutral","sentiment_score":-0.03506947845658835}],"sentiment":"neutral","sentiment_score":-0.028041457947067642,"channel":1,"num_words":54,"start":0.32,"end":21.145},{"sentences":[{"text":"To hear these options again, please select 9.","start":21.685,"end":24.665,"sentiment":"neutral","sentiment_score":-0.01845637836959213},{"text":"Please hold while we transfer you to our administration team.","start":31.79,"end":35.41,"sentiment":"neutral","sentiment_score":-0.05145170427858829},{"text":"Welcome to BGL.","start":57.235,"end":58.275,"sentiment":"neutral","sentiment_score":0.14371137072642645},{"text":"This is Ellie speaking.","start":58.275,"end":59.415,"sentiment":"neutral","sentiment_score":0.13389255851507187}],"sentiment":"neutral","sentiment_score":0.012181451059877873,"channel":1,"num_words":25,"start":21.685,"end":59.415},{"sentences":[{"text":"Oh, hi.","start":61.35,"end":61.91,"sentiment":"neutral","sentiment_score":0.09881693124771118},{"text":"Yes.","start":61.91,"end":62.41,"sentiment":"neutral","sentiment_score":0.196098655462265},{"text":"Good day to you, Sally.","start":62.949997,"end":64.25,"sentiment":"positive","sentiment_score":0.3764338791370392},{"text":"My name is Andrew, and I was trying to get a hold of Ashley Avilelli.","start":64.79,"end":69.85,"sentiment":"neutral","sentiment_score":0.12207028021415074}],"sentiment":"neutral","sentiment_score":0.17856330942848456,"channel":0,"num_words":23,"start":61.35,"end":69.85},{"sentences":[{"text":"Ashley Hughes, sorry?","start":72.29,"end":73.575,"sentiment":"neutral","sentiment_score":0.007267937064170837}],"sentiment":"neutral","sentiment_score":0.007267937064170837,"channel":1,"num_words":3,"start":72.29,"end":73.575},{"sentences":[{"text":"I'm trying to get ahold of Ashley Avilele.","start":75.805,"end":78.785,"sentiment":"neutral","sentiment_score":0.005031630513258278}],"sentiment":"neutral","sentiment_score":0.005031630513258278,"channel":0,"num_words":8,"start":75.805,"end":78.785},{"sentences":[{"text":"Yeah.","start":82.05499,"end":82.454994,"sentiment":"neutral","sentiment_score":0.01902562379837036},{"text":"And may I ask what the call was in regards to, please?","start":82.454994,"end":85.195,"sentiment":"neutral","sentiment_score":-0.007478576308737199}],"sentiment":"neutral","sentiment_score":-0.00543979168511354,"channel":1,"num_words":13,"start":82.05499,"end":85.195},{"sentences":[{"text":"Oh, yeah.","start":86.81,"end":87.45,"sentiment":"neutral","sentiment_score":-0.010590808000415564},{"text":"Well, it's about our cybersecurity.","start":87.45,"end":90.11,"sentiment":"neutral","sentiment_score":-0.031533263996243475},{"text":"We I represent Vigilance AI.","start":91.369995,"end":94.97,"sentiment":"neutral","sentiment_score":-0.008196940924972296},{"text":"We are an AISOC platform, and we wanted to reach out to Ashley regarding it.","start":94.97,"end":101.15,"sentiment":"neutral","sentiment_score":-0.0010417637725671132},{"text":"We actually sent her an email but didn't get a 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is in relation to technical assistance with your BGL product, did you know that you can log a support call directly through your software?","start":129.54501,"end":137.24501,"sentiment":"neutral","sentiment_score":0.07966755109804648},{"text":"Select the telephone icon located in the top right hand corner.","start":138.02501,"end":141.725,"sentiment":"neutral","sentiment_score":0.052931685000658035}],"sentiment":"neutral","sentiment_score":0.12113744529107442,"channel":1,"num_words":52,"start":121.48,"end":141.725},{"sentences":[{"text":"Looking for a fast solution?","start":143.06,"end":144.68,"sentiment":"neutral","sentiment_score":0.07448935061693192},{"text":"Why not jump on our live chat, which connects you with our support team instantly?","start":145.38,"end":149.96,"sentiment":"neutral","sentiment_score":0.205629163980484},{"text":"Are you aware that BGL does provide assistance via our knowledge 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solution.","start":225.02,"end":230.16,"sentiment":"neutral","sentiment_score":0.17289811745285988}],"sentiment":"neutral","sentiment_score":0.25741478690179065,"channel":1,"num_words":128,"start":173.57,"end":230.16},{"sentences":[{"text":"Developed with intelligence, award winning technology, Simple Fund three sixty streamlines all aspects of self managed super fund administration, delivering a highly cost effective and secured solution to business.","start":230.94,"end":243.035,"sentiment":"neutral","sentiment_score":0.22337007060133177},{"text":"Hi there.","start":243.735,"end":244.13501,"sentiment":"neutral","sentiment_score":0.14780483022332191},{"text":"Thank you so much for waiting.","start":244.13501,"end":245.595,"sentiment":"neutral","sentiment_score":0.2883840377132098}],"sentiment":"neutral","sentiment_score":0.22982826849093307,"channel":1,"num_words":37,"start":230.94,"end":245.595},{"sentences":[{"text":"Oh, yes.","start":247.06999,"end":247.81,"sentiment":"neutral","sentiment_score":0.10815582051873208}],"sentiment":"neutral","sentiment_score":0.10815582051873208,"channel":0,"num_words":2,"start":247.06999,"end":247.81},{"sentences":[{"text":"Yes, sir.","start":249.255,"end":250.07501,"sentiment":"neutral","sentiment_score":0.06502833962440491},{"text":"Unfortunately, Ashley is in a meeting at the moment, but he has let me know that you you can email him, and he'll be able to respond to you.","start":250.24,"end":256.98,"sentiment":"neutral","sentiment_score":-0.09539997577667236}],"sentiment":"neutral","sentiment_score":-0.08504976187982867,"channel":1,"num_words":31,"start":249.255,"end":256.98},{"sentences":[{"text":"Okay.","start":259.415,"end":259.915,"sentiment":"neutral","sentiment_score":-0.00006239302456378937},{"text":"Did is this her email, or do do you know her email?","start":260.375,"end":264.34,"sentiment":"neutral","sentiment_score":-0.009989610950772962},{"text":"Because I I wanna make sure that I'm sending it to the right one.","start":264.34,"end":267.24002,"sentiment":"neutral","sentiment_score":-0.014733761648780533},{"text":"It's","start":268.18002,"end":268.68002,"sentiment":"neutral","sentiment_score":0.0017632035305723548}],"sentiment":"neutral","sentiment_score":-0.011587399428078373,"channel":0,"num_words":28,"start":259.415,"end":268.68002},{"sentences":[{"text":"Yeah.","start":268.415,"end":268.73502,"sentiment":"neutral","sentiment_score":-0.0014053666964173317},{"text":"What was","start":268.73502,"end":269.135,"sentiment":"neutral","sentiment_score":-0.005560914054512978}],"sentiment":"neutral","sentiment_score":-0.004175731601814429,"channel":1,"num_words":3,"start":268.415,"end":269.135},{"sentences":[{"text":"a","start":269.06,"end":269.56,"sentiment":"neutral","sentiment_score":-0.003419503103941679}],"sentiment":"neutral","sentiment_score":-0.003419503103941679,"channel":0,"num_words":1,"start":269.06,"end":269.56},{"sentences":[{"text":"it?","start":269.135,"end":269.635,"sentiment":"neutral","sentiment_score":-0.004988384898751974}],"sentiment":"neutral","sentiment_score":-0.004988384898751974,"channel":1,"num_words":1,"start":269.135,"end":269.635},{"sentences":[{"text":"aavelli@bglcorp.com.au.","start":271.30002,"end":275.72,"sentiment":"neutral","sentiment_score":0.01136873010545969},{"text":"Okay.","start":279.725,"end":280.225,"sentiment":"neutral","sentiment_score":0.12154538929462431},{"text":"Well, thank you for checking, and I really appreciate it.","start":280.605,"end":283.965,"sentiment":"positive","sentiment_score":0.4894763082265854},{"text":"Just want to send her another email then.","start":283.965,"end":285.965,"sentiment":"neutral","sentiment_score":0.30061446130275726},{"text":"You have a great day.","start":285.965,"end":287.105,"sentiment":"positive","sentiment_score":0.5283220052719116}],"sentiment":"positive","sentiment_score":0.40296811673790217,"channel":0,"num_words":25,"start":271.30002,"end":287.105},{"sentences":[{"text":"Yeah.","start":287.74002,"end":288.06,"sentiment":"neutral","sentiment_score":0.3040788769721985},{"text":"Not a problem.","start":288.06,"end":288.7,"sentiment":"positive","sentiment_score":0.4690398375193278},{"text":"You enjoy the rest of your day.","start":288.7,"end":290.24002,"sentiment":"positive","sentiment_score":0.5756565843309674},{"text":"Bye.","start":290.74292,"end":291.24292,"sentiment":"neutral","sentiment_score":0.3042442202568054}],"sentiment":"positive","sentiment_score":0.5037532250086466,"channel":1,"num_words":12,"start":287.74002,"end":291.24292},{"sentences":[{"text":"You do the same.","start":291.60294,"end":292.32294,"sentiment":"neutral","sentiment_score":0.3127417117357254},{"text":"Bye bye.","start":292.32294,"end":292.98294,"sentiment":"neutral","sentiment_score":0.12694229185581207}],"sentiment":"neutral","sentiment_score":0.2508085717757543,"channel":0,"num_words":6,"start":291.60294,"end":292.98294}]},"summary":{"result":"success","short":"The customer calls BGL Corporate Solutions and is directed to the administration team. They are then transferred to Ashley Avile everyday, but she is in a meeting. The customer is directed to email Ashley and she will respond to them."},"intents":{"segments":[{"text":"Your call is important to us. Your call may be recorded for training or monitoring purposes. If your call is in relation to an existing support or client success ticket, please select 1. For all other inquiries, please stay on the line while we transfer you to our administration team. To hear these options again, please select 9. Please hold while we transfer you to our administration team. Welcome to BGL.","start_word":4,"end_word":74,"intents":[{"intent":"Call application","confidence_score":0.000002230386}]},{"text":"Talk to our sales team today to discover BGL's cloud product suite and how it can improve your firm's efficiency.","start_word":380,"end_word":399,"intents":[{"intent":"Improve efficiency","confidence_score":0.17178324}]},{"text":"Did is this her email, or do do you know her email? Because I I wanna make sure that I'm sending it to the right one. It's Yeah.","start_word":538,"end_word":565,"intents":[{"intent":"Send email","confidence_score":0.109382235}]}]},"sentiments":{"segments":[{"text":"To BGL Corporate Solutions. Your call is important to us. Your call may be recorded for training or monitoring purposes. If your call is in relation to an existing support or client success ticket, please select 1. For all other inquiries, please stay on the line while we transfer you to our administration team. To hear these options again, please select 9. Please hold while we transfer you to our administration team. Welcome to BGL. This is Ellie speaking. Oh, hi. Yes.","start_word":0,"end_word":81,"sentiment":"neutral","sentiment_score":-0.0017501572147011757},{"text":"Good day to you, Sally.","start_word":82,"end_word":86,"sentiment":"positive","sentiment_score":0.35849350690841675},{"text":"My name is Andrew, and I was trying to get a hold of Ashley Avilelli. Ashley Hughes, sorry? I'm trying to get ahold of Ashley Avilele. Yeah. And may I ask what the call was in regards to, please? Oh, yeah. Well, it's about our cybersecurity. We I represent Vigilance AI. We are an AISOC platform, and we wanted to reach out to Ashley regarding it. We actually sent her an email but didn't get a reply. So I was just checking if we can speak to her directly. Yeah. No worries. Let me just have a look to see what I can do for you. I'll pop you on a quick hold.","start_word":87,"end_word":199,"sentiment":"neutral","sentiment_score":0.013446222990751266},{"text":"Oh, I appreciate it. Thank you.","start_word":200,"end_word":205,"sentiment":"positive","sentiment_score":0.3694280982017517},{"text":"No worries. Thank you for calling BGL Corporate Solutions. We'll be with you shortly. If your call is in relation to technical assistance with your BGL product, did you know that you can log a support call directly through your software? Select the telephone icon located in the top right hand corner. Looking for a fast solution? Why not jump on our live chat, which connects you with our support team instantly? Are you aware that BGL does provide assistance via our knowledge center? Simply click on the question mark in the right hand corner, type in any keywords for the issue you're facing, and help will provide you with the answer. Here at BGL, we have a zero tolerance approach to any verbal, aggressive, or written abuse and behavior towards our staff. With over thirty years of experience in the accounting software industry, BGL delivers award winning cloud based SMSF investment portfolio and company compliance management software solutions to over 9,500 businesses in Australia, New Zealand, Singapore, Hong Kong, and The United Kingdom.","start_word":206,"end_word":379,"sentiment":"neutral","sentiment_score":0.1360277871804676},{"text":"Talk to our sales team today to discover BGL's cloud product suite and how it can improve your firm's efficiency.","start_word":380,"end_word":399,"sentiment":"positive","sentiment_score":0.35475894808769226},{"text":"CAS three sixty is an innovative cloud based company compliance, trust, and AML management software solution. Developed with powerful automation and integration with ASIC, CAS three sixty sixty is a huge time saver that will provide a streamlined workflow for managing company registrations, annual reviews, common changes made by companies, and free unlimited trust management. Simple Fund three sixty is an AI powered SMSF administration software solution. Developed with intelligence, award winning technology, Simple Fund three sixty streamlines all aspects of self managed super fund administration, delivering a highly cost effective and secured solution to business. Hi there. Thank you so much for waiting. Oh, yes. Yes, sir. Unfortunately, Ashley is in a meeting at the moment, but he has let me know that you you can email him, and he'll be able to respond to you. Okay. Did is this her email, or do do you know her email? Because I I wanna make sure that I'm sending it to the right one. It's Yeah. What was a it? aavelli@bglcorp.com.au. Okay.","start_word":400,"end_word":571,"sentiment":"neutral","sentiment_score":0.120998814702034},{"text":"Well, thank you for checking, and I really appreciate it.","start_word":572,"end_word":581,"sentiment":"positive","sentiment_score":0.47352278232574463},{"text":"Just want to send her another email then.","start_word":582,"end_word":589,"sentiment":"neutral","sentiment_score":0.3010983169078827},{"text":"You have a great day.","start_word":590,"end_word":594,"sentiment":"positive","sentiment_score":0.5292947888374329},{"text":"Yeah.","start_word":595,"end_word":595,"sentiment":"neutral","sentiment_score":0.3040788769721985},{"text":"Not a problem. You enjoy the rest of your day.","start_word":596,"end_word":605,"sentiment":"positive","sentiment_score":0.5350669622421265},{"text":"Bye. You do the same. Bye bye.","start_word":606,"end_word":612,"sentiment":"neutral","sentiment_score":0.24248866736888883}],"average":{"sentiment":"neutral","sentiment_score":0.1219020071205186}}}}