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How are you going there? Have I caught you at a busy time? Yep. No worries at all. Yeah. I can hear you loud and clear. Am I coming through okay on your end? Sensational. Can you hear me all good? Perfect. Man, I was just gonna go through a bit of a quick catch up because the advice that we sent you through and Larissa went through with you is kind of we have, like, a sixty day expiry for it just to make sure there's no significant changes in your circumstances. What I was basically gonna Oh, you want this just like a daily, like, a spam email almost. Okay. Yep. Alright. The old IT difficulties. That's a pain. Is is it still happening? Oh, jeez. Well, I can definitely I mean, please be reassured. I know it's not much reassurance, but we are absolutely not sitting there spamming a button to spam you every two days. We usually leave things a couple of weeks, a month at a time. Do you know can I just quickly ask you? The emails that come through, does it come through with, like, a signature request with purple buttons and things like that, or does it look more like a normal email from, like, a Gmail or an Outlook? Yeah. Okay. Oh, yes. I remember this. Because when I was going through a few things with you as well and we're trying to get it through, yeah, it was just bouncing around, wouldn't come through. Sometimes we send it from the personal email versus the digital sign thing, Adobe sign, all that kind of thing. Okay. That makes perfect sense. Right. Right. So what I might do, if it's okay with you, is if you've already signed the Adobe sign one, I'm gonna just I'm just having a look now to make sure the the system doesn't have anything still pending, and I'm just trying to make sure everything's voided, if that's alright. So what I'm gonna quickly do is, and we've got this one here. No. That's just a template. Please bear with me for two secs, mate, just because I did see it pop up. Here we go. So I've got this one from February, but k. So I'll make sure that the first software is voided and the second one is double checked. So what I want to just quickly ask you to say was, so you went through and signed it. Do you know what month you would have signed it in? Just I don't have access to the Adobe right this second, but it's something that I can grab up in about fifteen minutes. Sensational. K. I'm just bringing up your file. Yeah. Alrighty. I'm just taking down a few notes here, and I'm just having a look at the old file note system here. Goes through. Arch. Perfect. Perfect. Perfect. And it would have been March 2. So then you had the conversation originally on the March 2 with her, and then I'm gonna look for the April 20 there. Basically, I may need to just send you a bit of, like, an updated document for your records. But if it's already all good and signed, we should be okay to just process everything if you're still comfortable with and you you still recall kind of what we were doing. So, again, just a quick, quick recap. We'd fix up the portfolio a little bit, get the fees down, switch a few investments around. We're gonna do a little bit of salary sacrifice to help cover insurance premiums for the new policy. And there was a trauma policy out of pocket as well. So as long as you're still okay with the affordability, because I know the world's kind of gone a bit crazy the last three months, but we kind of base it on no more than 100 a week between the super and the insurances combined. Okey doke. So I will go through Adobe with Larissa, double check that it's all hunky dory. And if there's any problems, do you mind if I just send you a bit of a text message and tee up with you? So, look, I appreciate you going through that, and apologies for the spam emails that have come through. That's the first one I found with the new system. Yeah. Yeah. I'm gonna get that escalated so I can get you an answer by Friday. Alrighty. Mate, other than reducing the amount of emails that come through from us, do you have any questions for me so far? Perfect. So next step from here is once I've got all the paperwork all fixed up, we will gonna go through insurance application with you. Personal statement, get it all sent off to Zurich. Do you have a bit of a time that I can kind of book you in with the team to go through that for about twenty five minutes? Alrighty. Let me just grab we've got a bit of a specialist here, Jack. He's really good with this. He'll keep it nice and streamlined for you. I will try and grab one for next week. Basically, you'll pick, mate, for a Monday or a Wednesday. Yep. Alrighty. Monday around lunchtime. That'll give us enough time to make sure the documents are all good and that the IT has been investigated. That way, we can give you a bit of an answer on that call too, Just a bit of an update two in one. Oh, yeah. I do actually really appreciate that because, again, it's a brand new system custom built for us, and it's been working very brilliantly so far in the new year. But if we do have a number of clients who are getting something like that happening, I just wanna make sure at least, a, it's fixed for yours, and then anybody else, they can at least investigate and see if there's a a torrent of emails going to a couple of people. Yeah. Wow. Yep. So Okay. It's about fourteen and then another six days after that. And I've got the dates, the tenth, the eighteenth, plus April. Yeah. Yeah. Like, if you could just email it or email two screenshots, if that's easy enough to do, that would be great. And just to make sure it's coming to me, could you send that to me directly? Yep. And just while you're grabbing that up, Wade, because we're authorizing advice and personal details, I'm just gonna go through that quick security confirmation with you. If you can just confirm your date of birth and address, please. Yep. Perfect. And no significant changes the last couple of months since you spoke with us? Perfect. Alright. Yep. So the front part is Tommy, t o, m m, y. And then this is a bit of a mouthful, but it's at Oakview Financial. Correct. And then financial. And this one's dot com dot a u. Correct. Fantastic. Yes, please. That'd be perfect. That's okay, man. I know what it's for. I've already put a few notes on the account there to get the the ticket reinvestigated between both systems that we sent emails to you on and at least give you a bit of an idea where it's coming from. And I'll just triple check because we're pretty pretty stringent on cybersecurity. We'll try and confirm the amount of emails that was sent from the two systems to you just in case if there's some sort of spammy hack one mixed in there, but I'll get you a bit of a number. Fantastic. Yeah. Yep. No. That's totally fair. And I do tend to the emails usually take about maybe five, ten minutes or so, so I'm gonna keep an eye out for it. Hasn't come through just yet, but that's that'll be perfect. Alrighty. Well, thank you so much for that, mate. Nice and easy. We'll get things kind of moving the way they should. And if you have any questions, obviously, tee up with Jack, Monday lunchtime. I'll be floating around as well. So if I'm not on another call, I can always jump on and talk to you if you've got any questions. And yeah. Yeah. Yeah. Yep. No. That makes perfect sense. Just bear in mind, of course, with the tax differences, the impact on your pay, it's kind of like a 100 goes in, 75 impact on the take home pay for the salary sacrifice, and the trauma is just a flat, like a direct debit type of thing. I'm just gonna look at yeah. So income wise, bit of a pay rise. How much do you think it's sort of going up from the original 77 that we had? Oh, yeah. Yeah. Cool. So when we see the contributions come through from work, they'll obviously bump up as well with the SGC because it's percentage based. I will just do the old work back the figures from there. And then at the next review, we'll kinda just reconfirm how the income went for the financial year. Perfect. Alrighty, mate. Any other questions before I let you go, sir? Awesome. Well, thank you very much for taking the time, and also apologies for the spam emails. And I'll get it sorted as quick as I can. Awesome. I'll talk to you Monday, mate. Have a great week. 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day, Wade. It's Tommy here, mate, senior adviser from. How are you going? I'm living the dream. It's torrential down here, which is always the way for it's all over the shop, mate.\n\nHow are you going there? Have I caught you at a busy time? Yep. No worries at all. Yeah.\n\nI can hear you loud and clear. Am I coming through okay on your end? Sensational. Can you hear me all good? Perfect.\n\nMan, I was just gonna go through a bit of a quick catch up because the advice that we sent you through and Larissa went through with you is kind of we have, like, a sixty day expiry for it just to make sure there's no significant changes in your circumstances. What I was basically gonna Oh, you want this just like a daily, like, a spam email almost. Okay. Yep. Alright.\n\nThe old IT difficulties. That's a pain. Is is it still happening? Oh, jeez. Well, I can definitely I mean, please be reassured.\n\nI know it's not much reassurance, but we are absolutely not sitting there spamming a button to spam you every two days. We usually leave things a couple of weeks, a month at a time. Do you know can I just quickly ask you? The emails that come through, does it come through with, like, a signature request with purple buttons and things like that, or does it look more like a normal email from, like, a Gmail or an Outlook? Yeah.\n\nOkay. Oh, yes. I remember this. Because when I was going through a few things with you as well and we're trying to get it through, yeah, it was just bouncing around, wouldn't come through. Sometimes we send it from the personal email versus the digital sign thing, Adobe sign, all that kind of thing.\n\nOkay. That makes perfect sense. Right. Right. So what I might do, if it's okay with you, is if you've already signed the Adobe sign one, I'm gonna just I'm just having a look now to make sure the the system doesn't have anything still pending, and I'm just trying to make sure everything's voided, if that's alright.\n\nSo what I'm gonna quickly do is, and we've got this one here. No. That's just a template. Please bear with me for two secs, mate, just because I did see it pop up. Here we go.\n\nSo I've got this one from February, but k. So I'll make sure that the first software is voided and the second one is double checked. So what I want to just quickly ask you to say was, so you went through and signed it. Do you know what month you would have signed it in? Just I don't have access to the Adobe right this second, but it's something that I can grab up in about fifteen minutes.\n\nSensational. K. I'm just bringing up your file. Yeah. Alrighty.\n\nI'm just taking down a few notes here, and I'm just having a look at the old file note system here. Goes through. Arch. Perfect. Perfect.\n\nPerfect. And it would have been March 2. So then you had the conversation originally on the March 2 with her, and then I'm gonna look for the April 20 there. Basically, I may need to just send you a bit of, like, an updated document for your records. But if it's already all good and signed, we should be okay to just process everything if you're still comfortable with and you you still recall kind of what we were doing.\n\nSo, again, just a quick, quick recap. We'd fix up the portfolio a little bit, get the fees down, switch a few investments around. We're gonna do a little bit of salary sacrifice to help cover insurance premiums for the new policy. And there was a trauma policy out of pocket as well. So as long as you're still okay with the affordability, because I know the world's kind of gone a bit crazy the last three months, but we kind of base it on no more than 100 a week between the super and the insurances combined.\n\nOkey doke. So I will go through Adobe with Larissa, double check that it's all hunky dory. And if there's any problems, do you mind if I just send you a bit of a text message and tee up with you? So, look, I appreciate you going through that, and apologies for the spam emails that have come through. That's the first one I found with the new system.\n\nYeah. Yeah. I'm gonna get that escalated so I can get you an answer by Friday. Alrighty. Mate, other than reducing the amount of emails that come through from us, do you have any questions for me so far?\n\nPerfect. So next step from here is once I've got all the paperwork all fixed up, we will gonna go through insurance application with you. Personal statement, get it all sent off to Zurich. Do you have a bit of a time that I can kind of book you in with the team to go through that for about twenty five minutes? Alrighty.\n\nLet me just grab we've got a bit of a specialist here, Jack. He's really good with this. He'll keep it nice and streamlined for you. I will try and grab one for next week. Basically, you'll pick, mate, for a Monday or a Wednesday.\n\nYep. Alrighty. Monday around lunchtime. That'll give us enough time to make sure the documents are all good and that the IT has been investigated. That way, we can give you a bit of an answer on that call too, Just a bit of an update two in one.\n\nOh, yeah. I do actually really appreciate that because, again, it's a brand new system custom built for us, and it's been working very brilliantly so far in the new year. But if we do have a number of clients who are getting something like that happening, I just wanna make sure at least, a, it's fixed for yours, and then anybody else, they can at least investigate and see if there's a a torrent of emails going to a couple of people. Yeah. Wow.\n\nYep. So Okay. It's about fourteen and then another six days after that. And I've got the dates, the tenth, the eighteenth, plus April. Yeah.\n\nYeah. Like, if you could just email it or email two screenshots, if that's easy enough to do, that would be great. And just to make sure it's coming to me, could you send that to me directly? Yep. And just while you're grabbing that up, Wade, because we're authorizing advice and personal details, I'm just gonna go through that quick security confirmation with you.\n\nIf you can just confirm your date of birth and address, please. Yep. Perfect. And no significant changes the last couple of months since you spoke with us? Perfect.\n\nAlright. Yep. So the front part is Tommy, t o, m m, y. And then this is a bit of a mouthful, but it's at Oakview Financial. Correct.\n\nAnd then financial. And this one's dot com dot a u. Correct. Fantastic. Yes, please.\n\nThat'd be perfect. That's okay, man. I know what it's for. I've already put a few notes on the account there to get the the ticket reinvestigated between both systems that we sent emails to you on and at least give you a bit of an idea where it's coming from. And I'll just triple check because we're pretty pretty stringent on cybersecurity.\n\nWe'll try and confirm the amount of emails that was sent from the two systems to you just in case if there's some sort of spammy hack one mixed in there, but I'll get you a bit of a number. Fantastic. Yeah. Yep. No.\n\nThat's totally fair. And I do tend to the emails usually take about maybe five, ten minutes or so, so I'm gonna keep an eye out for it. Hasn't come through just yet, but that's that'll be perfect. Alrighty. Well, thank you so much for that, mate.\n\nNice and easy. We'll get things kind of moving the way they should. And if you have any questions, obviously, tee up with Jack, Monday lunchtime. I'll be floating around as well. So if I'm not on another call, I can always jump on and talk to you if you've got any questions.\n\nAnd yeah. Yeah. Yeah. Yep. No.\n\nThat makes perfect sense. Just bear in mind, of course, with the tax differences, the impact on your pay, it's kind of like a 100 goes in, 75 impact on the take home pay for the salary sacrifice, and the trauma is just a flat, like a direct debit type of thing. I'm just gonna look at yeah. So income wise, bit of a pay rise. How much do you think it's sort of going up from the original 77 that we had?\n\nOh, yeah. Yeah. Cool. So when we see the contributions come through from work, they'll obviously bump up as well with the SGC because it's percentage based. I will just do the old work back the figures from there.\n\nAnd then at the next review, we'll kinda just reconfirm how the income went for the financial year. Perfect. Alrighty, mate. Any other questions before I let you go, sir? Awesome.\n\nWell, thank you very much for taking the time, and also apologies for the spam emails. And I'll get it sorted as quick as I can. Awesome. I'll talk to you Monday, mate. Have a great week.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good day, Wade.","start":4.0,"end":4.56,"sentiment":"positive","sentiment_score":0.48476898670196533},{"text":"It's Tommy here, mate, senior adviser from.","start":4.56,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.28810114732810427},{"text":"How are you going?","start":6.7999997,"end":7.62,"sentiment":"neutral","sentiment_score":0.27718396484851837},{"text":"I'm living the dream.","start":8.96,"end":10.08,"sentiment":"positive","sentiment_score":0.5465299785137177},{"text":"It's torrential down here, which is always the way for it's all over the shop, mate.","start":10.08,"end":18.685001,"sentiment":"neutral","sentiment_score":0.001652285383897831}],"sentiment":"neutral","sentiment_score":0.1997737450292334,"num_words":34,"start":4.0,"end":18.685001},{"sentences":[{"text":"How are you going there?","start":18.685001,"end":19.325,"sentiment":"neutral","sentiment_score":0.10466796904802322},{"text":"Have I caught you at a busy time?","start":19.325,"end":20.865,"sentiment":"neutral","sentiment_score":-0.023546149488538504},{"text":"Yep.","start":28.939999,"end":29.18,"sentiment":"neutral","sentiment_score":0.08709552139043808},{"text":"No worries at all.","start":29.18,"end":30.32,"sentiment":"neutral","sentiment_score":0.08140400797128677},{"text":"Yeah.","start":41.835,"end":42.155003,"sentiment":"neutral","sentiment_score":0.0847640335559845}],"sentiment":"neutral","sentiment_score":0.043812959798072516,"num_words":19,"start":18.685001,"end":42.155003},{"sentences":[{"text":"I can hear you loud and clear.","start":42.155003,"end":43.355,"sentiment":"neutral","sentiment_score":0.08953237959316798},{"text":"Am I coming through okay on your end?","start":43.355,"end":45.135002,"sentiment":"neutral","sentiment_score":0.0845423061400652},{"text":"Sensational.","start":48.875,"end":49.375,"sentiment":"neutral","sentiment_score":0.0688592717051506},{"text":"Can you hear me all good?","start":49.755,"end":51.055,"sentiment":"neutral","sentiment_score":0.09116419528921445},{"text":"Perfect.","start":53.89,"end":54.29,"sentiment":"neutral","sentiment_score":0.3123302757740021}],"sentiment":"neutral","sentiment_score":0.09701042719509291,"num_words":23,"start":42.155003,"end":54.29},{"sentences":[{"text":"Man, I was just gonna go through a bit of a quick catch up because the advice that we sent you through and Larissa went through with you is kind of we have, like, a sixty day expiry for it just to make sure there's no significant changes in your circumstances.","start":54.29,"end":69.08501,"sentiment":"neutral","sentiment_score":-0.03248817590521831},{"text":"What I was basically gonna Oh, you want this just like a daily, like, a spam email almost.","start":70.345,"end":90.78,"sentiment":"neutral","sentiment_score":-0.09392065885994169},{"text":"Okay.","start":101.305,"end":101.805,"sentiment":"neutral","sentiment_score":-0.055560819804668427},{"text":"Yep.","start":109.240005,"end":109.740005,"sentiment":"neutral","sentiment_score":-0.19314520061016083},{"text":"Alright.","start":118.775,"end":119.275,"sentiment":"neutral","sentiment_score":-0.251987099647522}],"sentiment":"neutral","sentiment_score":-0.0534466937598255,"num_words":72,"start":54.29,"end":119.275},{"sentences":[{"text":"The old IT difficulties.","start":119.415,"end":120.935,"sentiment":"negative","sentiment_score":-0.5463210642337799},{"text":"That's a pain.","start":120.935,"end":121.835,"sentiment":"negative","sentiment_score":-0.700040360291799},{"text":"Is is it still happening?","start":121.895004,"end":123.115,"sentiment":"negative","sentiment_score":-0.34896599650383},{"text":"Oh, jeez.","start":128.95,"end":129.59,"sentiment":"neutral","sentiment_score":-0.0051504161674529305},{"text":"Well, I can definitely I mean, please be reassured.","start":129.59,"end":132.15,"sentiment":"neutral","sentiment_score":0.22079001698229048}],"sentiment":"neutral","sentiment_score":-0.17623591303582425,"num_words":23,"start":119.415,"end":132.15},{"sentences":[{"text":"I know it's not much reassurance, but we are absolutely not sitting there spamming a button to spam you every two days.","start":132.15,"end":138.01,"sentiment":"neutral","sentiment_score":-0.18743764676830985},{"text":"We usually leave things a couple of weeks, a month at a time.","start":138.15,"end":142.09,"sentiment":"neutral","sentiment_score":-0.07645622927408952},{"text":"Do you know can I just quickly ask you?","start":143.645,"end":145.74501,"sentiment":"neutral","sentiment_score":0.020634546875953674},{"text":"The emails that come through, does it come through with, like, a signature request with purple buttons and things like that, or does it look more like a normal email from, like, a Gmail or an Outlook?","start":146.52501,"end":155.985,"sentiment":"neutral","sentiment_score":-0.0671720326550909},{"text":"Yeah.","start":171.20499,"end":171.70499,"sentiment":"neutral","sentiment_score":0.02715427987277508}],"sentiment":"neutral","sentiment_score":-0.09012267336521934,"num_words":82,"start":132.15,"end":171.70499},{"sentences":[{"text":"Okay.","start":182.26,"end":182.76,"sentiment":"neutral","sentiment_score":-0.08496671915054321},{"text":"Oh, yes.","start":201.955,"end":205.35,"sentiment":"neutral","sentiment_score":0.02581586688756943},{"text":"I remember this.","start":205.57,"end":206.61,"sentiment":"neutral","sentiment_score":0.001890040934085846},{"text":"Because when I was going through a few things with you as well and we're trying to get it through, yeah, it was just bouncing around, wouldn't come through.","start":206.61,"end":214.37001,"sentiment":"neutral","sentiment_score":-0.19880013244933095},{"text":"Sometimes we send it from the personal email versus the digital sign thing, Adobe sign, all that kind of thing.","start":214.37001,"end":220.155,"sentiment":"neutral","sentiment_score":0.01024965443648398}],"sentiment":"neutral","sentiment_score":-0.10159773845225573,"num_words":55,"start":182.26,"end":220.155},{"sentences":[{"text":"Okay.","start":221.355,"end":221.675,"sentiment":"positive","sentiment_score":0.4896894097328186},{"text":"That makes perfect sense.","start":221.675,"end":223.055,"sentiment":"positive","sentiment_score":0.6733266413211823},{"text":"Right.","start":226.075,"end":226.315,"sentiment":"positive","sentiment_score":0.3927590847015381},{"text":"Right.","start":226.315,"end":226.635,"sentiment":"neutral","sentiment_score":0.2669740915298462},{"text":"So what I might do, if it's okay with you, is if you've already signed the Adobe sign one, I'm gonna just I'm just having a look now to make sure the the system doesn't have anything still pending, and I'm just trying to make sure everything's voided, if that's alright.","start":226.635,"end":242.59,"sentiment":"neutral","sentiment_score":0.047346842383929326}],"sentiment":"neutral","sentiment_score":0.10788651918671255,"num_words":58,"start":221.355,"end":242.59},{"sentences":[{"text":"So what I'm gonna quickly do is, and we've got this one here.","start":244.97,"end":250.85501,"sentiment":"neutral","sentiment_score":0.10435316367791249},{"text":"No.","start":251.315,"end":251.55501,"sentiment":"neutral","sentiment_score":-0.12787699699401855},{"text":"That's just a template.","start":251.55501,"end":252.615,"sentiment":"neutral","sentiment_score":-0.128250353038311},{"text":"Please bear with me for two secs, mate, just because I did see it pop up.","start":252.755,"end":256.055,"sentiment":"neutral","sentiment_score":-0.07522181142121553},{"text":"Here we go.","start":259.875,"end":260.515,"sentiment":"neutral","sentiment_score":0.11084095140298207}],"sentiment":"neutral","sentiment_score":-0.004197659726078446,"num_words":37,"start":244.97,"end":260.515},{"sentences":[{"text":"So I've got this one from February, but k.","start":260.515,"end":266.92,"sentiment":"neutral","sentiment_score":0.05495107049743334},{"text":"So I'll make sure that the first software is voided and the second one is double checked.","start":266.98,"end":271.96,"sentiment":"neutral","sentiment_score":0.06248226323548485},{"text":"So what I want to just quickly ask you to say was, so you went through and signed it.","start":272.02,"end":275.86,"sentiment":"neutral","sentiment_score":0.07176094600244572},{"text":"Do you know what month you would have signed it in?","start":275.86,"end":278.745,"sentiment":"neutral","sentiment_score":-0.0020626144991679625},{"text":"Just I don't have access to the Adobe right this second, but it's something that I can grab up in about fifteen minutes.","start":285.625,"end":291.165,"sentiment":"neutral","sentiment_score":-0.06471034333757732}],"sentiment":"neutral","sentiment_score":0.01783784085153779,"num_words":79,"start":260.515,"end":291.165},{"sentences":[{"text":"Sensational.","start":301.69,"end":302.19,"sentiment":"neutral","sentiment_score":0.03486126288771629},{"text":"K.","start":316.04,"end":316.44,"sentiment":"neutral","sentiment_score":-0.014270082116127014},{"text":"I'm just bringing up your file.","start":316.44,"end":317.98,"sentiment":"neutral","sentiment_score":-0.022497294160226982},{"text":"Yeah.","start":324.92,"end":325.42,"sentiment":"neutral","sentiment_score":0.03706686943769455},{"text":"Alrighty.","start":326.6,"end":327.1,"sentiment":"neutral","sentiment_score":0.11496970802545547}],"sentiment":"neutral","sentiment_score":0.003764399327337742,"num_words":10,"start":301.69,"end":327.1},{"sentences":[{"text":"I'm just taking down a few notes here, and I'm just having a look at the old file note system here.","start":328.425,"end":334.60498,"sentiment":"neutral","sentiment_score":0.05728250883874439},{"text":"Goes through.","start":335.465,"end":336.44498,"sentiment":"neutral","sentiment_score":0.08015329390764236},{"text":"Arch.","start":337.865,"end":338.365,"sentiment":"neutral","sentiment_score":0.13586512207984924},{"text":"Perfect.","start":340.76,"end":341.08,"sentiment":"positive","sentiment_score":0.6130757927894592},{"text":"Perfect.","start":341.08,"end":341.4,"sentiment":"positive","sentiment_score":0.6653913259506226}],"sentiment":"neutral","sentiment_score":0.10682967362495568,"num_words":26,"start":328.425,"end":341.4},{"sentences":[{"text":"Perfect.","start":341.4,"end":341.9,"sentiment":"neutral","sentiment_score":0.010644293390214443},{"text":"And it would have been March 2.","start":344.44,"end":347.74,"sentiment":"neutral","sentiment_score":0.0057366905467850825},{"text":"So then you had the conversation originally on the March 2 with her, and then I'm gonna look for the April 20 there.","start":348.84,"end":355.875,"sentiment":"neutral","sentiment_score":0.011614710052052269},{"text":"Basically, I may need to just send you a bit of, like, an updated document for your records.","start":356.33502,"end":360.915,"sentiment":"neutral","sentiment_score":0.01786262697229783},{"text":"But if it's already all good and signed, we should be okay to just process everything if you're still comfortable with and you you still recall kind of what we were doing.","start":361.05502,"end":370.31998,"sentiment":"neutral","sentiment_score":0.16970916162244976}],"sentiment":"neutral","sentiment_score":0.07494024587450204,"num_words":81,"start":341.4,"end":370.31998},{"sentences":[{"text":"So, again, just a quick, quick recap.","start":372.06,"end":374.08,"sentiment":"neutral","sentiment_score":0.09922538910593305},{"text":"We'd fix up the portfolio a little bit, get the fees down, switch a few investments around.","start":374.3,"end":379.685,"sentiment":"neutral","sentiment_score":0.1366050274056547},{"text":"We're gonna do a little bit of salary sacrifice to help cover insurance premiums for the new policy.","start":379.82498,"end":385.44498,"sentiment":"neutral","sentiment_score":0.09632577271097237},{"text":"And there was a trauma policy out of pocket as well.","start":385.905,"end":389.34497,"sentiment":"neutral","sentiment_score":-0.0788545124232769},{"text":"So as long as you're still okay with the affordability, because I know the world's kind of gone a bit crazy the last three months, but we kind of base it on no more than 100 a week between the super and the insurances combined.","start":389.34497,"end":400.53,"sentiment":"neutral","sentiment_score":0.045558423921465876}],"sentiment":"neutral","sentiment_score":0.06054547488005185,"num_words":98,"start":372.06,"end":400.53},{"sentences":[{"text":"Okey doke.","start":404.03,"end":404.85,"sentiment":"positive","sentiment_score":0.33950410783290863},{"text":"So I will go through Adobe with Larissa, double check that it's all hunky dory.","start":404.99,"end":410.285,"sentiment":"neutral","sentiment_score":0.11929692924022675},{"text":"And if there's any problems, do you mind if I just send you a bit of a text message and tee up with you?","start":410.505,"end":415.405,"sentiment":"neutral","sentiment_score":0.0269157374665762},{"text":"So, look, I appreciate you going through that, and apologies for the spam emails that have come through.","start":418.105,"end":423.44,"sentiment":"neutral","sentiment_score":0.0018611378553840849},{"text":"That's the first one I found with the new system.","start":423.44,"end":425.54,"sentiment":"neutral","sentiment_score":0.03338566944003105}],"sentiment":"neutral","sentiment_score":0.0504608265110764,"num_words":69,"start":404.03,"end":425.54},{"sentences":[{"text":"Yeah.","start":445.935,"end":446.31,"sentiment":"neutral","sentiment_score":-0.06595452129840851},{"text":"Yeah.","start":448.55,"end":448.95,"sentiment":"neutral","sentiment_score":-0.0115596242249012},{"text":"I'm gonna get that escalated so I can get you an answer by Friday.","start":448.95,"end":452.33,"sentiment":"neutral","sentiment_score":-0.0047578624715762475},{"text":"Alrighty.","start":456.23,"end":456.73,"sentiment":"neutral","sentiment_score":0.04696984961628914},{"text":"Mate, other than reducing the amount of emails that come through from us, do you have any questions for me so far?","start":456.95,"end":463.355,"sentiment":"neutral","sentiment_score":0.03494259613481435}],"sentiment":"neutral","sentiment_score":0.017220070370687887,"num_words":39,"start":445.935,"end":463.355},{"sentences":[{"text":"Perfect.","start":468.535,"end":469.015,"sentiment":"neutral","sentiment_score":0.32352668046951294},{"text":"So next step from here is once I've got all the paperwork all fixed up, we will gonna go through insurance application with you.","start":469.015,"end":478.43002,"sentiment":"neutral","sentiment_score":0.20560247171670198},{"text":"Personal statement, get it all sent off to Zurich.","start":478.43002,"end":481.57,"sentiment":"neutral","sentiment_score":0.12892887824111515},{"text":"Do you have a bit of a time that I can kind of book you in with the team to go through that for about twenty five minutes?","start":481.87,"end":487.49002,"sentiment":"neutral","sentiment_score":0.1385557803192309},{"text":"Alrighty.","start":494.755,"end":495.255,"sentiment":"neutral","sentiment_score":0.326077401638031}],"sentiment":"neutral","sentiment_score":0.16863468502249038,"num_words":63,"start":468.535,"end":495.255},{"sentences":[{"text":"Let me just grab we've got a bit of a specialist here, Jack.","start":495.315,"end":498.27502,"sentiment":"positive","sentiment_score":0.3407128029144727},{"text":"He's really good with this.","start":498.27502,"end":499.315,"sentiment":"positive","sentiment_score":0.7457520604133606},{"text":"He'll keep it nice and streamlined for you.","start":499.315,"end":501.655,"sentiment":"positive","sentiment_score":0.7046052888035774},{"text":"I will try and grab one for next week.","start":502.07,"end":507.77,"sentiment":"positive","sentiment_score":0.36469999618000454},{"text":"Basically, you'll pick, mate, for a Monday or a Wednesday.","start":511.91,"end":514.25,"sentiment":"neutral","sentiment_score":0.20191626250743866}],"sentiment":"positive","sentiment_score":0.4243629253572888,"num_words":45,"start":495.315,"end":514.25},{"sentences":[{"text":"Yep.","start":519.285,"end":519.785,"sentiment":"neutral","sentiment_score":0.22718557715415957},{"text":"Alrighty.","start":519.845,"end":520.245,"sentiment":"neutral","sentiment_score":0.2727828025817871},{"text":"Monday around lunchtime.","start":520.245,"end":521.305,"sentiment":"neutral","sentiment_score":0.20438224573930105},{"text":"That'll give us enough time to make sure the documents are all good and that the IT has been investigated.","start":522.885,"end":527.70496,"sentiment":"neutral","sentiment_score":0.316137021780014},{"text":"That way, we can give you a bit of an answer on that call too, Just a bit of an update two in one.","start":527.765,"end":537.92,"sentiment":"neutral","sentiment_score":0.12543446729735783}],"sentiment":"neutral","sentiment_score":0.21318944423858607,"num_words":49,"start":519.285,"end":537.92},{"sentences":[{"text":"Oh, yeah.","start":539.5,"end":539.98004,"sentiment":"neutral","sentiment_score":0.25312867015600204},{"text":"I do actually really appreciate that because, again, it's a brand new system custom built for us, and it's been working very brilliantly so far in the new year.","start":539.98004,"end":547.19495,"sentiment":"positive","sentiment_score":0.6640169713003882},{"text":"But if we do have a number of clients who are getting something like that happening, I just wanna make sure at least, a, it's fixed for yours, and then anybody else, they can at least investigate and see if there's a a torrent of emails going to a couple of people.","start":547.19495,"end":559.44,"sentiment":"neutral","sentiment_score":0.04950210853264882},{"text":"Yeah.","start":562.86,"end":563.36,"sentiment":"neutral","sentiment_score":-0.07915881276130676},{"text":"Wow.","start":581.035,"end":581.535,"sentiment":"neutral","sentiment_score":0.04102402552962303}],"sentiment":"neutral","sentiment_score":0.2623379336998743,"num_words":85,"start":539.5,"end":581.535},{"sentences":[{"text":"Yep.","start":595.745,"end":596.225,"sentiment":"neutral","sentiment_score":0.04466085880994797},{"text":"So Okay.","start":596.225,"end":606.74,"sentiment":"neutral","sentiment_score":0.008060942869633436},{"text":"It's about fourteen and then another six days after that.","start":607.28,"end":609.68,"sentiment":"neutral","sentiment_score":0.005988811212591827},{"text":"And I've got the dates, the tenth, the eighteenth, plus April.","start":609.68,"end":612.98,"sentiment":"neutral","sentiment_score":0.028722756965593857},{"text":"Yeah.","start":625.935,"end":626.435,"sentiment":"neutral","sentiment_score":0.0738428607583046}],"sentiment":"neutral","sentiment_score":0.020418561762198806,"num_words":25,"start":595.745,"end":626.435},{"sentences":[{"text":"Yeah.","start":627.455,"end":627.85504,"sentiment":"neutral","sentiment_score":0.19390667974948883},{"text":"Like, if you could just email it or email two screenshots, if that's easy enough to do, that would be great.","start":627.85504,"end":632.995,"sentiment":"neutral","sentiment_score":0.3253811306896664},{"text":"And just to make sure it's coming to me, could you send that to me directly?","start":633.27,"end":637.77,"sentiment":"neutral","sentiment_score":0.07439205865375698},{"text":"Yep.","start":644.95,"end":645.19,"sentiment":"neutral","sentiment_score":0.1347845196723938},{"text":"And just while you're grabbing that up, Wade, because we're authorizing advice and personal details, I'm just gonna go through that quick security confirmation with you.","start":645.19,"end":654.345,"sentiment":"neutral","sentiment_score":0.07967733419858493}],"sentiment":"neutral","sentiment_score":0.16036274725427993,"num_words":65,"start":627.455,"end":654.345},{"sentences":[{"text":"If you can just confirm your date of birth and address, please.","start":655.685,"end":658.345,"sentiment":"neutral","sentiment_score":0.08208214181164901},{"text":"Yep.","start":661.54,"end":662.04,"sentiment":"neutral","sentiment_score":0.030737286433577538},{"text":"Perfect.","start":664.9,"end":665.38,"sentiment":"positive","sentiment_score":0.45765167474746704},{"text":"And no significant changes the last couple of months since you spoke with us?","start":665.38,"end":669.08,"sentiment":"neutral","sentiment_score":0.0316056561257158},{"text":"Perfect.","start":670.74,"end":671.24,"sentiment":"neutral","sentiment_score":0.24856553971767423}],"sentiment":"neutral","sentiment_score":0.07463515132408717,"num_words":29,"start":655.685,"end":671.24},{"sentences":[{"text":"Alright.","start":673.715,"end":674.215,"sentiment":"neutral","sentiment_score":0.19749918580055237},{"text":"Yep.","start":682.435,"end":682.835,"sentiment":"neutral","sentiment_score":0.12997078895568848},{"text":"So the front part is Tommy, t o, m m, y.","start":682.835,"end":687.335,"sentiment":"neutral","sentiment_score":0.07861006869511171},{"text":"And then this is a bit of a mouthful, but it's at Oakview Financial.","start":689.74,"end":693.44,"sentiment":"neutral","sentiment_score":-0.004839450719633273},{"text":"Correct.","start":699.33997,"end":699.82,"sentiment":"neutral","sentiment_score":0.02152419835329056}],"sentiment":"neutral","sentiment_score":0.04092687923860337,"num_words":28,"start":673.715,"end":699.82},{"sentences":[{"text":"And then financial.","start":699.82,"end":700.8,"sentiment":"neutral","sentiment_score":0.014761292686065039},{"text":"And this one's dot com dot a u.","start":703.255,"end":705.435,"sentiment":"neutral","sentiment_score":0.012583854142576456},{"text":"Correct.","start":711.015,"end":711.515,"sentiment":"neutral","sentiment_score":0.035475216805934906},{"text":"Fantastic.","start":714.79,"end":715.29,"sentiment":"positive","sentiment_score":0.7047915458679199},{"text":"Yes, please.","start":719.91,"end":720.55,"sentiment":"neutral","sentiment_score":0.2618693858385086}],"sentiment":"neutral","sentiment_score":0.09393068303664526,"num_words":15,"start":699.82,"end":720.55},{"sentences":[{"text":"That'd be perfect.","start":720.55,"end":721.45,"sentiment":"positive","sentiment_score":0.6414344906806946},{"text":"That's okay, man.","start":729.925,"end":730.645,"sentiment":"neutral","sentiment_score":0.1125003919005394},{"text":"I know what it's for.","start":730.645,"end":731.945,"sentiment":"neutral","sentiment_score":0.05369584113359451},{"text":"I've already put a few notes on the account there to get the the ticket reinvestigated between both systems that we sent emails to you on and at least give you a bit of an idea where it's coming from.","start":732.645,"end":742.3,"sentiment":"neutral","sentiment_score":0.0920839175581932},{"text":"And I'll just triple check because we're pretty pretty stringent on cybersecurity.","start":742.3,"end":747.12,"sentiment":"neutral","sentiment_score":0.013557531017189225}],"sentiment":"neutral","sentiment_score":0.10121160203088371,"num_words":63,"start":720.55,"end":747.12},{"sentences":[{"text":"We'll try and confirm the amount of emails that was sent from the two systems to you just in case if there's some sort of spammy hack one mixed in there, but I'll get you a bit of a number.","start":747.74,"end":759.48505,"sentiment":"neutral","sentiment_score":0.016427531093358993},{"text":"Fantastic.","start":766.92,"end":767.42,"sentiment":"positive","sentiment_score":0.4897802770137787},{"text":"Yeah.","start":778.135,"end":778.45496,"sentiment":"neutral","sentiment_score":0.0717959776520729},{"text":"Yep.","start":778.45496,"end":778.77496,"sentiment":"neutral","sentiment_score":0.06974730640649796},{"text":"No.","start":778.77496,"end":778.935,"sentiment":"neutral","sentiment_score":0.04304628074169159}],"sentiment":"neutral","sentiment_score":0.030260706489736385,"num_words":44,"start":747.74,"end":778.935},{"sentences":[{"text":"That's totally fair.","start":778.935,"end":780.15497,"sentiment":"neutral","sentiment_score":0.07876490553220113},{"text":"And I do tend to the emails usually take about maybe five, ten minutes or so, so I'm gonna keep an eye out for it.","start":780.21497,"end":787.65497,"sentiment":"neutral","sentiment_score":0.057820989191532134},{"text":"Hasn't come through just yet, but that's that'll be perfect.","start":787.65497,"end":791.195,"sentiment":"neutral","sentiment_score":0.19602160453796386},{"text":"Alrighty.","start":793.78,"end":794.18,"sentiment":"positive","sentiment_score":0.343467652797699},{"text":"Well, thank you so much for that, mate.","start":794.18,"end":795.46,"sentiment":"positive","sentiment_score":0.758561760187149}],"sentiment":"neutral","sentiment_score":0.2139148345970093,"num_words":47,"start":778.935,"end":795.46},{"sentences":[{"text":"Nice and easy.","start":795.46,"end":796.28,"sentiment":"positive","sentiment_score":0.8083388209342957},{"text":"We'll get things kind of moving the way they should.","start":796.74005,"end":799.38,"sentiment":"positive","sentiment_score":0.7138321101665497},{"text":"And if you have any questions, obviously, tee up with Jack, Monday lunchtime.","start":799.38,"end":804.785,"sentiment":"neutral","sentiment_score":0.12756720529152796},{"text":"I'll be floating around as well.","start":805.725,"end":807.165,"sentiment":"neutral","sentiment_score":0.16067239890495935},{"text":"So if I'm not on another call, I can always jump on and talk to you if you've got any questions.","start":807.165,"end":810.785,"sentiment":"neutral","sentiment_score":0.1245360133193788}],"sentiment":"neutral","sentiment_score":0.27926418691311244,"num_words":53,"start":795.46,"end":810.785},{"sentences":[{"text":"And yeah.","start":812.685,"end":815.265,"sentiment":"neutral","sentiment_score":0.1612284779548645},{"text":"Yeah.","start":820.38,"end":820.62,"sentiment":"neutral","sentiment_score":0.28487977385520935},{"text":"Yeah.","start":820.62,"end":821.12,"sentiment":"neutral","sentiment_score":0.3248583674430847},{"text":"Yep.","start":841.13,"end":841.44995,"sentiment":"neutral","sentiment_score":0.23148617148399353},{"text":"No.","start":841.44995,"end":841.61,"sentiment":"neutral","sentiment_score":0.23486046493053436}],"sentiment":"neutral","sentiment_score":0.23309028893709183,"num_words":6,"start":812.685,"end":841.61},{"sentences":[{"text":"That makes perfect sense.","start":841.61,"end":842.73,"sentiment":"positive","sentiment_score":0.4248306527733803},{"text":"Just bear in mind, of course, with the tax differences, the impact on your pay, it's kind of like a 100 goes in, 75 impact on the take home pay for the salary sacrifice, and the trauma is just a flat, like a direct debit type of thing.","start":842.73,"end":857.10504,"sentiment":"neutral","sentiment_score":-0.03093820041976869},{"text":"I'm just gonna look at yeah.","start":859.16504,"end":862.84503,"sentiment":"neutral","sentiment_score":0.04270322248339653},{"text":"So income wise, bit of a pay rise.","start":862.84503,"end":866.54504,"sentiment":"neutral","sentiment_score":0.050539656076580286},{"text":"How much do you think it's sort of going up from the original 77 that we had?","start":867.32,"end":871.42,"sentiment":"neutral","sentiment_score":0.028162718805320123}],"sentiment":"neutral","sentiment_score":0.016308334869254065,"num_words":83,"start":841.61,"end":871.42},{"sentences":[{"text":"Oh, yeah.","start":886.29504,"end":887.11505,"sentiment":"neutral","sentiment_score":0.1345684826374054},{"text":"Yeah.","start":899.82996,"end":900.07,"sentiment":"neutral","sentiment_score":0.18954460322856903},{"text":"Cool.","start":900.07,"end":900.38995,"sentiment":"neutral","sentiment_score":0.32094311714172363},{"text":"So when we see the contributions come through from work, they'll obviously bump up as well with the SGC because it's percentage based.","start":900.38995,"end":907.455,"sentiment":"neutral","sentiment_score":0.25013313928376074},{"text":"I will just do the old work back the figures from there.","start":908.235,"end":910.955,"sentiment":"neutral","sentiment_score":0.140181515365839}],"sentiment":"neutral","sentiment_score":0.21063756598876074,"num_words":39,"start":886.29504,"end":910.955},{"sentences":[{"text":"And then at the next review, we'll kinda just reconfirm how the income went for the financial year.","start":910.955,"end":915.935,"sentiment":"neutral","sentiment_score":0.14707748426331413},{"text":"Perfect.","start":920.01,"end":920.51,"sentiment":"positive","sentiment_score":0.7943425178527832},{"text":"Alrighty, mate.","start":920.65,"end":921.37006,"sentiment":"positive","sentiment_score":0.5672124624252319},{"text":"Any other questions before I let you go, sir?","start":921.37006,"end":923.31,"sentiment":"neutral","sentiment_score":0.18949782682789695},{"text":"Awesome.","start":926.17004,"end":926.57,"sentiment":"positive","sentiment_score":0.7169203758239746}],"sentiment":"neutral","sentiment_score":0.22576009602315963,"num_words":31,"start":910.955,"end":926.57},{"sentences":[{"text":"Well, thank you very much for taking the time, and also apologies for the spam emails.","start":926.57,"end":930.51,"sentiment":"positive","sentiment_score":0.35594097850844264},{"text":"And I'll get it sorted as quick as I can.","start":930.73004,"end":933.435,"sentiment":"neutral","sentiment_score":0.15575596690177917},{"text":"Awesome.","start":936.15497,"end":936.555,"sentiment":"positive","sentiment_score":0.7344914674758911},{"text":"I'll talk to you Monday, mate.","start":936.555,"end":937.595,"sentiment":"positive","sentiment_score":0.6634195645650228},{"text":"Have a great week.","start":937.595,"end":938.495,"sentiment":"positive","sentiment_score":0.7305523753166199}],"sentiment":"positive","sentiment_score":0.40242793733203736,"num_words":37,"start":926.57,"end":938.495},{"sentences":[{"text":"Bye.","start":940.715,"end":941.215,"sentiment":"neutral","sentiment_score":-0.10265231877565384}],"sentiment":"neutral","sentiment_score":-0.10265231877565384,"num_words":1,"start":940.715,"end":941.215}]}}]},{"alternatives":[{"transcript":"You've called Thanks, mate. Hello. Wade speaking. Yeah. Good. Yourself? Yeah. Well well, here this morning too, but she's calm down now. No. It's okay, mate. I was just with the customer, but I've just pulled it up with him. So I'm just gonna turn the car on so you'll go through the Bluetooth in a sec. I don't know if it's going through yet. Yep. There we go. It's going through now. Yep. Got you now, mate. No worries. Yeah. I can't hear you. Yeah. Because I'm sorry. Larissa was sending me emails, and I was replying to him, but she never got them. She never got the replies. And then and I'm still getting emails from Larissa to sign the documents, but every day I get an email. And she's aware of it. And it's not yeah. Must yeah. And she's aware of what's happened. So one day, she I got an email off her, and it had a actual avatar, like a picture of her in it instead of just an owl. And I replied to that one, and she replied straight away. And I'm like, oh, shit. Here we go. Something's been going wrong. So, anyway, she is where but that's obviously why you guys never heard from me and it expired because I just couldn't get in contact with you. Yeah. Yeah. Yeah. It happens once every sort of two days, one day, two days. Yeah. Yep. It's I've got one right in front of me. The last one she sent was on the eighteenth, and it yeah. It just says signature of rest. Okay. Financial statement of advice. Wade Chadwick, PDF. And it just yeah. It just has an l in the Gmail, l for Larissa. It looks like every other email. It doesn't look like spam or anything. Like, anything dodgy, but you just can't it it's got a sign document button, and I'd I'd pressed on that before. And every time I tried to sign it, it just take you back to the sign here window. So Larissa ended up she sent me one a different I think it came through Adobe or something differently, and I was able to sign that. Yeah. Yeah. Yeah. Yeah. Alright. Hey. Not not a problem. Not a problem. Would have been last month, I think, mate. I can try and find it if you like. Yep. Just looking at yeah. Signature. It would have been April 20. So yeah. Mate, hang on. Sorry. That was April 20. No. That was when I might have been after that. So that was the original. Oh, no. That's that was the last time Larissa and I had emailed, I think. Yep. Yeah. Yeah. Yeah. Yep. Yep. Yep. Yeah. Yeah. That's cool. Yeah. No. That's all good. No worries. Look. It's yeah. It's no problem. I just there is the last one there is a sent to me was she sent it through to the IT team so they can best be able to code, and that was on the April 20. But, yeah, I've still been getting them, so I don't know if they know what what is happening. But yeah. She yep. No. Not really, man. Yeah. Any any day around lunchtime would be fine if that works for someone. Yeah. It's good Monday. Yeah. No. It's not it doesn't really bother me, mate. I just thought you guys might wanna know that it's happening today. Mhmm. I'll just say just quickly, the last one I got was the eighteenth, and then there was the sixteenth, the fourteenth, the twelfth, the tenth, the eighth, sixth, fourth, second, fifth, April, April 10, February 9, March 16, twenty eighth, April. There's another one that I haven't opened. So yeah. That's just twenty second or April, '20 sixth, twenty fifth, twenty fourth, '20 yeah. There's about 1, 23456789101112131415161718. And then the one with the her picture came up. I got that one. So then after that, it was about 01/1978. There's still been another six to eight more after I actually we were able to communicate. Do you have a I can send you a quick screenshot of it if you like just to see the difference in the picture and then just the l, I suppose, or I can email it to Yeah. I'll do it now. Just if you can okay. Oh, yeah. Yep. Yeah. 08/1983 and 1080 Princes Highway, Mount Morley. No. Not at all. So, yeah, if you can you just read out your email? I'll just type it in, and I'll send that screenshot. Yep. A u as in v I e w. Yep. So tommy@okfinancial.com.au. Alright. You're already in my thing either anyway. So go and look at that. Subject, I'll just say repeat emails. And set. I didn't type anything in this thing. I was just so yeah. You should. Yeah. Yeah. No. You're good. I just, you know, trying to give you guys a bit of a heads up of what was happening. So, yeah, all I in that screenshot, I just I just included the one with the picture with the avatar so you could but there is obviously a lot more than just what's gonna come through in that screenshot. Yes, ma'am. Absolutely. No worries. Yep. Actually, just quickly just quickly, I'm getting a bit of a pay rise today. I might be able to go I might be able to afford the full 100 into super yeah. Super and then the extra 25. So instead of using the 175 salary sacrifice and the rest for the insurance, I might be able to go a 100 salary sacrifice and the insurance, if that makes sense. Yep. Yeah. I'm not sure because I just got an email the other day saying I don't even know if it's actually gonna be today because the boss just said, you know, with with how hard it is for everyone and everything, we're gonna bump you up a little bit. Hopefully, have it done by the end of the month. So this is the last pay cycle till the end of the month. So if I haven't done it already, it'll be next week, I suppose, if it's not today. I haven't had the name payslip yet today. So Yep. Yeah. Okay. No worries. Yeah. That's good. No. No. That's all good. Thank you. No. I do as well. No worries. Thanks. Bye. You too. 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called Thanks, mate. Hello. Wade speaking. Yeah. Good.\n\nYourself? Yeah. Well well, here this morning too, but she's calm down now. No. It's okay, mate.\n\nI was just with the customer, but I've just pulled it up with him. So I'm just gonna turn the car on so you'll go through the Bluetooth in a sec. I don't know if it's going through yet. Yep. There we go.\n\nIt's going through now. Yep. Got you now, mate. No worries. Yeah.\n\nI can't hear you. Yeah. Because I'm sorry. Larissa was sending me emails, and I was replying to him, but she never got them. She never got the replies.\n\nAnd then and I'm still getting emails from Larissa to sign the documents, but every day I get an email. And she's aware of it. And it's not yeah. Must yeah. And she's aware of what's happened.\n\nSo one day, she I got an email off her, and it had a actual avatar, like a picture of her in it instead of just an owl. And I replied to that one, and she replied straight away. And I'm like, oh, shit. Here we go. Something's been going wrong.\n\nSo, anyway, she is where but that's obviously why you guys never heard from me and it expired because I just couldn't get in contact with you. Yeah. Yeah. Yeah. It happens once every sort of two days, one day, two days.\n\nYeah. Yep. It's I've got one right in front of me. The last one she sent was on the eighteenth, and it yeah. It just says signature of rest.\n\nOkay. Financial statement of advice. Wade Chadwick, PDF. And it just yeah. It just has an l in the Gmail, l for Larissa.\n\nIt looks like every other email. It doesn't look like spam or anything. Like, anything dodgy, but you just can't it it's got a sign document button, and I'd I'd pressed on that before. And every time I tried to sign it, it just take you back to the sign here window. So Larissa ended up she sent me one a different I think it came through Adobe or something differently, and I was able to sign that.\n\nYeah. Yeah. Yeah. Yeah. Alright.\n\nHey. Not not a problem. Not a problem. Would have been last month, I think, mate. I can try and find it if you like.\n\nYep. Just looking at yeah. Signature. It would have been April 20. So yeah.\n\nMate, hang on. Sorry. That was April 20. No. That was when I might have been after that.\n\nSo that was the original. Oh, no. That's that was the last time Larissa and I had emailed, I think. Yep. Yeah.\n\nYeah. Yeah. Yep. Yep. Yep.\n\nYeah. Yeah. That's cool. Yeah. No.\n\nThat's all good. No worries. Look. It's yeah. It's no problem.\n\nI just there is the last one there is a sent to me was she sent it through to the IT team so they can best be able to code, and that was on the April 20. But, yeah, I've still been getting them, so I don't know if they know what what is happening. But yeah. She yep. No.\n\nNot really, man. Yeah. Any any day around lunchtime would be fine if that works for someone. Yeah. It's good Monday.\n\nYeah. No. It's not it doesn't really bother me, mate. I just thought you guys might wanna know that it's happening today. Mhmm.\n\nI'll just say just quickly, the last one I got was the eighteenth, and then there was the sixteenth, the fourteenth, the twelfth, the tenth, the eighth, sixth, fourth, second, fifth, April, April 10, February 9, March 16, twenty eighth, April. There's another one that I haven't opened. So yeah. That's just twenty second or April, '20 sixth, twenty fifth, twenty fourth, '20 yeah. There's about 1, 23456789101112131415161718.\n\nAnd then the one with the her picture came up. I got that one. So then after that, it was about 01/1978. There's still been another six to eight more after I actually we were able to communicate. Do you have a I can send you a quick screenshot of it if you like just to see the difference in the picture and then just the l, I suppose, or I can email it to Yeah.\n\nI'll do it now. Just if you can okay. Oh, yeah. Yep. Yeah.\n\n08/1983 and 1080 Princes Highway, Mount Morley. No. Not at all. So, yeah, if you can you just read out your email? I'll just type it in, and I'll send that screenshot.\n\nYep. A u as in v I e w. Yep. So tommy@okfinancial.com.au. Alright.\n\nYou're already in my thing either anyway. So go and look at that. Subject, I'll just say repeat emails. And set. I didn't type anything in this thing.\n\nI was just so yeah. You should. Yeah. Yeah. No.\n\nYou're good. I just, you know, trying to give you guys a bit of a heads up of what was happening. So, yeah, all I in that screenshot, I just I just included the one with the picture with the avatar so you could but there is obviously a lot more than just what's gonna come through in that screenshot. Yes, ma'am. Absolutely.\n\nNo worries. Yep. Actually, just quickly just quickly, I'm getting a bit of a pay rise today. I might be able to go I might be able to afford the full 100 into super yeah. Super and then the extra 25.\n\nSo instead of using the 175 salary sacrifice and the rest for the insurance, I might be able to go a 100 salary sacrifice and the insurance, if that makes sense. Yep. Yeah. I'm not sure because I just got an email the other day saying I don't even know if it's actually gonna be today because the boss just said, you know, with with how hard it is for everyone and everything, we're gonna bump you up a little bit. Hopefully, have it done by the end of the month.\n\nSo this is the last pay cycle till the end of the month. So if I haven't done it already, it'll be next week, I suppose, if it's not today. I haven't had the name payslip yet today. So Yep. Yeah.\n\nOkay. No worries. Yeah. That's good. No.\n\nNo. That's all good. Thank you. No. I do as well.\n\nNo worries. Thanks. Bye. You too. Bye.","paragraphs":[{"sentences":[{"text":"You've called Thanks, mate.","start":0.24,"end":1.52,"sentiment":"neutral","sentiment_score":0.3045979030430317},{"text":"Hello.","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.1563858687877655},{"text":"Wade speaking.","start":2.8799999,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.1319158896803856},{"text":"Yeah.","start":7.6,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.27330970764160156},{"text":"Good.","start":7.9199996,"end":8.16,"sentiment":"positive","sentiment_score":0.5071080327033997}],"sentiment":"neutral","sentiment_score":0.26878077785174054,"num_words":9,"start":0.24,"end":8.16},{"sentences":[{"text":"Yourself?","start":8.16,"end":8.66,"sentiment":"positive","sentiment_score":0.3753969371318817},{"text":"Yeah.","start":12.4,"end":12.719999,"sentiment":"neutral","sentiment_score":0.026595674455165863},{"text":"Well well, here this morning too, but she's calm down now.","start":12.719999,"end":17.164999,"sentiment":"neutral","sentiment_score":0.22428164157000455},{"text":"No.","start":21.145,"end":21.305,"sentiment":"neutral","sentiment_score":-0.03198558837175369},{"text":"It's okay, mate.","start":21.305,"end":22.025,"sentiment":"neutral","sentiment_score":0.09553698636591434}],"sentiment":"neutral","sentiment_score":0.18374800232841687,"num_words":17,"start":8.16,"end":22.025},{"sentences":[{"text":"I was just with the customer, but I've just pulled it up with him.","start":22.025,"end":24.825,"sentiment":"neutral","sentiment_score":0.07182794915778297},{"text":"So I'm just gonna turn the car on so you'll go through the Bluetooth in a sec.","start":24.825,"end":28.525,"sentiment":"neutral","sentiment_score":0.054449300555621874},{"text":"I don't know if it's going through yet.","start":39.59,"end":41.29,"sentiment":"neutral","sentiment_score":-0.021480233408510685},{"text":"Yep.","start":46.005,"end":46.405003,"sentiment":"neutral","sentiment_score":0.08007483184337616},{"text":"There we go.","start":46.405003,"end":46.965,"sentiment":"neutral","sentiment_score":0.11732297390699387}],"sentiment":"neutral","sentiment_score":0.05096351823141409,"num_words":43,"start":22.025,"end":46.965},{"sentences":[{"text":"It's going through now.","start":46.965,"end":48.185,"sentiment":"neutral","sentiment_score":0.16755423694849014},{"text":"Yep.","start":51.285,"end":51.685,"sentiment":"neutral","sentiment_score":0.07549473643302917},{"text":"Got you now, mate.","start":51.685,"end":52.645,"sentiment":"neutral","sentiment_score":0.17292491346597672},{"text":"No worries.","start":52.645,"end":53.305,"sentiment":"neutral","sentiment_score":0.17497722804546356},{"text":"Yeah.","start":65.0,"end":65.4,"sentiment":"neutral","sentiment_score":-0.09619078040122986}],"sentiment":"neutral","sentiment_score":0.1409312511483828,"num_words":12,"start":46.965,"end":65.4},{"sentences":[{"text":"I can't hear you.","start":65.4,"end":66.46,"sentiment":"neutral","sentiment_score":-0.21465454995632172},{"text":"Yeah.","start":70.2,"end":70.52,"sentiment":"neutral","sentiment_score":-0.04457246512174606},{"text":"Because I'm sorry.","start":70.52,"end":73.055,"sentiment":"neutral","sentiment_score":-0.11042339106400807},{"text":"Larissa was sending me emails, and I was replying to him, but she never got them.","start":73.055,"end":77.215004,"sentiment":"neutral","sentiment_score":-0.1754072136245668},{"text":"She never got the replies.","start":77.215004,"end":78.435,"sentiment":"neutral","sentiment_score":-0.26231623291969297}],"sentiment":"neutral","sentiment_score":-0.18457094554243417,"num_words":29,"start":65.4,"end":78.435},{"sentences":[{"text":"And then and I'm still getting emails from Larissa to sign the documents, but every day I get an email.","start":78.975,"end":85.555,"sentiment":"neutral","sentiment_score":-0.0985408479347825},{"text":"And she's aware of it.","start":86.015,"end":87.54,"sentiment":"neutral","sentiment_score":-0.06131076216697693},{"text":"And it's not yeah.","start":88.9,"end":90.1,"sentiment":"neutral","sentiment_score":-0.07061551604419947},{"text":"Must yeah.","start":90.1,"end":92.04,"sentiment":"neutral","sentiment_score":-0.05552596691995859},{"text":"And she's aware of what's happened.","start":92.1,"end":93.86,"sentiment":"neutral","sentiment_score":-0.01793294105057915}],"sentiment":"neutral","sentiment_score":-0.07509411929326283,"num_words":37,"start":78.975,"end":93.86},{"sentences":[{"text":"So one day, she I got an email off her, and it had a actual avatar, like a picture of her in it instead of just an owl.","start":93.86,"end":102.28,"sentiment":"neutral","sentiment_score":-0.013603120776159423},{"text":"And I replied to that one, and she replied straight away.","start":102.83501,"end":105.795006,"sentiment":"neutral","sentiment_score":0.021695697764781387},{"text":"And I'm like, oh, shit.","start":105.795006,"end":106.755005,"sentiment":"negative","sentiment_score":-0.5449106991291046},{"text":"Here we go.","start":106.755005,"end":107.315,"sentiment":"neutral","sentiment_score":-0.31901946663856506},{"text":"Something's been going wrong.","start":107.315,"end":108.855,"sentiment":"negative","sentiment_score":-0.60220006108284}],"sentiment":"neutral","sentiment_score":-0.12220876169044013,"num_words":51,"start":93.86,"end":108.855},{"sentences":[{"text":"So, anyway, she is where but that's obviously why you guys never heard from me and it expired because I just couldn't get in contact with you.","start":109.875,"end":117.495,"sentiment":"neutral","sentiment_score":-0.33172028980873247},{"text":"Yeah.","start":118.53001,"end":119.03001,"sentiment":"neutral","sentiment_score":-0.20463281869888303},{"text":"Yeah.","start":124.130005,"end":124.21001,"sentiment":"neutral","sentiment_score":-0.1107540801167488},{"text":"Yeah.","start":124.21001,"end":124.53001,"sentiment":"neutral","sentiment_score":-0.1008744090795517},{"text":"It happens once every sort of two days, one day, two days.","start":124.53001,"end":128.23001,"sentiment":"neutral","sentiment_score":-0.13392189207176367}],"sentiment":"neutral","sentiment_score":-0.2614231389902887,"num_words":42,"start":109.875,"end":128.23001},{"sentences":[{"text":"Yeah.","start":132.775,"end":133.275,"sentiment":"neutral","sentiment_score":0.028719749301671985},{"text":"Yep.","start":155.62001,"end":156.12001,"sentiment":"neutral","sentiment_score":0.046492815017700195},{"text":"It's I've got one right in front of me.","start":157.7,"end":159.88,"sentiment":"neutral","sentiment_score":0.04818829314576255},{"text":"The last one she sent was on the eighteenth, and it yeah.","start":161.635,"end":164.035,"sentiment":"neutral","sentiment_score":0.017219499219208956},{"text":"It just says signature of rest.","start":164.035,"end":165.735,"sentiment":"neutral","sentiment_score":0.008458367238442102}],"sentiment":"neutral","sentiment_score":0.02642384126525501,"num_words":29,"start":132.775,"end":165.735},{"sentences":[{"text":"Okay.","start":166.275,"end":166.595,"sentiment":"neutral","sentiment_score":0.03211599588394165},{"text":"Financial statement of advice.","start":166.595,"end":168.115,"sentiment":"neutral","sentiment_score":0.025622188579291105},{"text":"Wade Chadwick, PDF.","start":168.115,"end":169.33499,"sentiment":"neutral","sentiment_score":0.025321903948982556},{"text":"And it just yeah.","start":171.555,"end":172.435,"sentiment":"neutral","sentiment_score":0.001191666815429926},{"text":"It just has an l in the Gmail, l for Larissa.","start":172.435,"end":176.71999,"sentiment":"neutral","sentiment_score":-0.008159132871448739}],"sentiment":"neutral","sentiment_score":0.0054602899010364045,"num_words":23,"start":166.275,"end":176.71999},{"sentences":[{"text":"It looks like every other email.","start":176.71999,"end":178.0,"sentiment":"neutral","sentiment_score":0.007590536959469318},{"text":"It doesn't look like spam or anything.","start":178.0,"end":180.56,"sentiment":"neutral","sentiment_score":-0.10939245617815427},{"text":"Like, anything dodgy, but you just can't it it's got a sign document button, and I'd I'd pressed on that before.","start":180.56,"end":188.48,"sentiment":"neutral","sentiment_score":-0.14115871630963825},{"text":"And every time I tried to sign it, it just take you back to the sign here window.","start":188.48,"end":192.875,"sentiment":"neutral","sentiment_score":-0.16704005582465065},{"text":"So Larissa ended up she sent me one a different I think it came through Adobe or something differently, and I was able to sign that.","start":193.575,"end":203.035,"sentiment":"neutral","sentiment_score":-0.0942994525226263}],"sentiment":"neutral","sentiment_score":-0.11721851005672644,"num_words":78,"start":176.71999,"end":203.035},{"sentences":[{"text":"Yeah.","start":203.495,"end":203.995,"sentiment":"neutral","sentiment_score":0.021250110119581223},{"text":"Yeah.","start":220.67,"end":221.17,"sentiment":"neutral","sentiment_score":0.27022629976272583},{"text":"Yeah.","start":243.12,"end":243.43999,"sentiment":"neutral","sentiment_score":0.07195354253053665},{"text":"Yeah.","start":243.43999,"end":243.93999,"sentiment":"neutral","sentiment_score":0.0774661973118782},{"text":"Alright.","start":244.15999,"end":244.65999,"sentiment":"neutral","sentiment_score":0.11753137409687042}],"sentiment":"neutral","sentiment_score":0.11168550476431846,"num_words":5,"start":203.495,"end":244.65999},{"sentences":[{"text":"Hey.","start":254.365,"end":254.765,"sentiment":"neutral","sentiment_score":-0.015709446743130684},{"text":"Not not a problem.","start":254.765,"end":255.905,"sentiment":"neutral","sentiment_score":-0.146842859685421},{"text":"Not a problem.","start":256.845,"end":257.665,"sentiment":"neutral","sentiment_score":0.07901709030071895},{"text":"Would have been last month, I think, mate.","start":280.13498,"end":281.895,"sentiment":"neutral","sentiment_score":0.002777456771582365},{"text":"I can try and find it if you like.","start":281.895,"end":284.07498,"sentiment":"neutral","sentiment_score":0.059390828013420105}],"sentiment":"neutral","sentiment_score":0.007628299668431282,"num_words":25,"start":254.365,"end":284.07498},{"sentences":[{"text":"Yep.","start":293.63,"end":293.79,"sentiment":"neutral","sentiment_score":0.03020191751420498},{"text":"Just looking at yeah.","start":293.79,"end":296.43002,"sentiment":"neutral","sentiment_score":0.016344271134585142},{"text":"Signature.","start":296.43002,"end":296.93002,"sentiment":"neutral","sentiment_score":0.0005611199885606766},{"text":"It would have been April 20.","start":297.31,"end":298.99002,"sentiment":"neutral","sentiment_score":0.0018828464671969414},{"text":"So yeah.","start":298.99002,"end":299.73,"sentiment":"neutral","sentiment_score":0.025316929444670677}],"sentiment":"neutral","sentiment_score":0.011290789980973517,"num_words":14,"start":293.63,"end":299.73},{"sentences":[{"text":"Mate, hang on.","start":302.35,"end":303.07,"sentiment":"neutral","sentiment_score":-0.055806620667378105},{"text":"Sorry.","start":303.07,"end":303.39,"sentiment":"neutral","sentiment_score":-0.10555920004844666},{"text":"That was April 20.","start":303.39,"end":305.09003,"sentiment":"neutral","sentiment_score":-0.08846255764365196},{"text":"No.","start":309.76498,"end":309.845,"sentiment":"neutral","sentiment_score":-0.16102781891822815},{"text":"That was when I might have been after that.","start":309.845,"end":312.10498,"sentiment":"neutral","sentiment_score":-0.134007528424263}],"sentiment":"neutral","sentiment_score":-0.11077360374232133,"num_words":18,"start":302.35,"end":312.10498},{"sentences":[{"text":"So that was the original.","start":316.085,"end":317.38498,"sentiment":"neutral","sentiment_score":-0.029458745196461678},{"text":"Oh, no.","start":317.44498,"end":317.845,"sentiment":"neutral","sentiment_score":-0.050615676678717136},{"text":"That's that was the last time Larissa and I had emailed, I think.","start":317.845,"end":324.09,"sentiment":"neutral","sentiment_score":-0.0416977651990377},{"text":"Yep.","start":366.305,"end":366.805,"sentiment":"neutral","sentiment_score":0.06840820610523224},{"text":"Yeah.","start":369.66498,"end":369.985,"sentiment":"neutral","sentiment_score":0.04505688324570656}],"sentiment":"neutral","sentiment_score":-0.030778678980740635,"num_words":22,"start":316.085,"end":369.985},{"sentences":[{"text":"Yeah.","start":369.985,"end":370.225,"sentiment":"neutral","sentiment_score":0.09634411334991456},{"text":"Yeah.","start":370.225,"end":370.38498,"sentiment":"neutral","sentiment_score":0.10961327701807022},{"text":"Yep.","start":370.38498,"end":370.705,"sentiment":"neutral","sentiment_score":0.11403590440750122},{"text":"Yep.","start":370.705,"end":371.205,"sentiment":"neutral","sentiment_score":0.11312304437160492},{"text":"Yep.","start":386.3,"end":386.8,"sentiment":"neutral","sentiment_score":-0.02838543616235256}],"sentiment":"neutral","sentiment_score":0.08094618059694766,"num_words":5,"start":369.985,"end":386.8},{"sentences":[{"text":"Yeah.","start":401.53,"end":401.85,"sentiment":"neutral","sentiment_score":0.1628327518701553},{"text":"Yeah.","start":401.85,"end":402.16998,"sentiment":"neutral","sentiment_score":0.212905615568161},{"text":"That's cool.","start":402.16998,"end":403.07,"sentiment":"positive","sentiment_score":0.4766722023487091},{"text":"Yeah.","start":415.925,"end":416.245,"sentiment":"neutral","sentiment_score":0.06416750699281693},{"text":"No.","start":416.245,"end":416.485,"sentiment":"neutral","sentiment_score":0.09091487526893616}],"sentiment":"neutral","sentiment_score":0.24736085906624794,"num_words":6,"start":401.53,"end":416.485},{"sentences":[{"text":"That's all good.","start":416.485,"end":417.125,"sentiment":"neutral","sentiment_score":0.1658568481604258},{"text":"No worries.","start":417.125,"end":417.785,"sentiment":"neutral","sentiment_score":0.09007836878299713},{"text":"Look.","start":423.925,"end":424.32498,"sentiment":"neutral","sentiment_score":0.0365939736366272},{"text":"It's yeah.","start":424.32498,"end":426.88498,"sentiment":"neutral","sentiment_score":0.046228679828345776},{"text":"It's no problem.","start":426.88498,"end":427.925,"sentiment":"neutral","sentiment_score":0.10274389882882436}],"sentiment":"neutral","sentiment_score":0.10136457380246032,"num_words":11,"start":416.485,"end":427.925},{"sentences":[{"text":"I just there is the last one there is a sent to me was she sent it through to the IT team so they can best be able to code, and that was on the April 20.","start":427.925,"end":442.93,"sentiment":"neutral","sentiment_score":-0.007048273912152728},{"text":"But, yeah, I've still been getting them, so I don't know if they know what what is happening.","start":443.16498,"end":447.82498,"sentiment":"neutral","sentiment_score":-0.0985033040245374},{"text":"But yeah.","start":449.005,"end":449.485,"sentiment":"neutral","sentiment_score":-0.0033659539185464382},{"text":"She yep.","start":449.485,"end":455.185,"sentiment":"neutral","sentiment_score":0.01550624892115593},{"text":"No.","start":465.73,"end":466.13,"sentiment":"negative","sentiment_score":-0.3393172025680542}],"sentiment":"neutral","sentiment_score":-0.039148036995902656,"num_words":60,"start":427.925,"end":466.13},{"sentences":[{"text":"Not really, man.","start":466.13,"end":467.27002,"sentiment":"neutral","sentiment_score":-0.22484083970387778},{"text":"Yeah.","start":489.11,"end":489.61,"sentiment":"neutral","sentiment_score":0.1158370077610016},{"text":"Any any day around lunchtime would be fine if that works for someone.","start":489.83,"end":494.00998,"sentiment":"neutral","sentiment_score":0.16851128408542046},{"text":"Yeah.","start":517.51,"end":517.67004,"sentiment":"neutral","sentiment_score":0.2858218252658844},{"text":"It's good Monday.","start":517.67004,"end":518.65,"sentiment":"positive","sentiment_score":0.47751091917355853}],"sentiment":"neutral","sentiment_score":0.1595388459307807,"num_words":21,"start":466.13,"end":518.65},{"sentences":[{"text":"Yeah.","start":533.155,"end":533.47504,"sentiment":"neutral","sentiment_score":0.010675262659788132},{"text":"No.","start":533.47504,"end":533.715,"sentiment":"neutral","sentiment_score":-0.10558336973190308},{"text":"It's not it doesn't really bother me, mate.","start":533.715,"end":535.47504,"sentiment":"neutral","sentiment_score":-0.18570139817893505},{"text":"I just thought you guys might wanna know that it's happening today.","start":535.47504,"end":538.935,"sentiment":"neutral","sentiment_score":-0.0752980060254534},{"text":"Mhmm.","start":560.10504,"end":560.34503,"sentiment":"neutral","sentiment_score":-0.007803396321833134}],"sentiment":"neutral","sentiment_score":-0.10834342439699432,"num_words":23,"start":533.155,"end":560.34503},{"sentences":[{"text":"I'll just say just quickly, the last one I got was the eighteenth, and then there was the sixteenth, the fourteenth, the twelfth, the tenth, the eighth, sixth, fourth, second, fifth, April, April 10, February 9, March 16, twenty eighth, April.","start":560.34503,"end":576.26,"sentiment":"neutral","sentiment_score":0.006143776279669709},{"text":"There's another one that I haven't opened.","start":576.26,"end":578.5,"sentiment":"neutral","sentiment_score":-0.07936662435531616},{"text":"So yeah.","start":578.5,"end":578.98004,"sentiment":"neutral","sentiment_score":-0.03296658582985401},{"text":"That's just twenty second or April, '20 sixth, twenty fifth, twenty fourth, '20 yeah.","start":578.98004,"end":583.39496,"sentiment":"neutral","sentiment_score":0.006239760999700853},{"text":"There's about 1, 23456789101112131415161718.","start":583.39496,"end":591.415,"sentiment":"neutral","sentiment_score":0.009503855486400425}],"sentiment":"neutral","sentiment_score":-0.0035916564520448446,"num_words":68,"start":560.34503,"end":591.415},{"sentences":[{"text":"And then the one with the her picture came up.","start":591.71497,"end":594.355,"sentiment":"neutral","sentiment_score":0.006894075032323599},{"text":"I got that one.","start":594.355,"end":595.17,"sentiment":"neutral","sentiment_score":0.02998312097042799},{"text":"So then after that, it was about 01/1978.","start":595.64996,"end":599.64996,"sentiment":"neutral","sentiment_score":0.0074094759474974126},{"text":"There's still been another six to eight more after I actually we were able to communicate.","start":599.64996,"end":605.26996,"sentiment":"neutral","sentiment_score":-0.025257767119910568},{"text":"Do you have a I can send you a quick screenshot of it if you like just to see the difference in the picture and then just the l, I suppose, or I can email it to Yeah.","start":612.235,"end":639.39496,"sentiment":"neutral","sentiment_score":0.06442790978441112}],"sentiment":"neutral","sentiment_score":0.030161649206236592,"num_words":76,"start":591.71497,"end":639.39496},{"sentences":[{"text":"I'll do it now.","start":639.39496,"end":640.595,"sentiment":"neutral","sentiment_score":0.12282131426036358},{"text":"Just if you can okay.","start":640.595,"end":644.46497,"sentiment":"neutral","sentiment_score":0.11428664475679398},{"text":"Oh, yeah.","start":650.37,"end":654.39,"sentiment":"neutral","sentiment_score":0.07960372045636177},{"text":"Yep.","start":654.61,"end":655.11,"sentiment":"neutral","sentiment_score":0.09790392965078354},{"text":"Yeah.","start":658.69,"end":659.01,"sentiment":"neutral","sentiment_score":0.03688561171293259}],"sentiment":"neutral","sentiment_score":0.1043627279309126,"num_words":13,"start":639.39496,"end":659.01},{"sentences":[{"text":"08/1983 and 1080 Princes Highway, Mount Morley.","start":659.01,"end":664.39,"sentiment":"neutral","sentiment_score":0.04501129261084965},{"text":"No.","start":669.46497,"end":669.625,"sentiment":"neutral","sentiment_score":-0.15730682015419006},{"text":"Not at all.","start":669.625,"end":670.52496,"sentiment":"neutral","sentiment_score":-0.11623523384332657},{"text":"So, yeah, if you can you just read out your email?","start":678.745,"end":680.90497,"sentiment":"neutral","sentiment_score":0.11130920255726034},{"text":"I'll just type it in, and I'll send that screenshot.","start":680.90497,"end":683.72003,"sentiment":"neutral","sentiment_score":0.13110570162534713}],"sentiment":"neutral","sentiment_score":0.07326639909297228,"num_words":32,"start":659.01,"end":683.72003},{"sentences":[{"text":"Yep.","start":689.06,"end":689.56,"sentiment":"neutral","sentiment_score":0.05012073367834091},{"text":"A u as in v I e w.","start":694.035,"end":698.855,"sentiment":"neutral","sentiment_score":0.006659911014139652},{"text":"Yep.","start":699.875,"end":700.375,"sentiment":"neutral","sentiment_score":0.021985873579978943},{"text":"So tommy@okfinancial.com.au.","start":707.91,"end":710.81,"sentiment":"neutral","sentiment_score":0.01554220449179411},{"text":"Alright.","start":711.67,"end":712.07,"sentiment":"neutral","sentiment_score":0.11125945299863815}],"sentiment":"neutral","sentiment_score":0.020594596719512574,"num_words":13,"start":689.06,"end":712.07},{"sentences":[{"text":"You're already in my thing either anyway.","start":712.07,"end":713.93,"sentiment":"neutral","sentiment_score":0.1349244394472667},{"text":"So go and look at that.","start":714.07,"end":715.29,"sentiment":"neutral","sentiment_score":0.32300052295128506},{"text":"Subject, I'll just say repeat emails.","start":716.79,"end":719.05,"sentiment":"neutral","sentiment_score":0.12586375946799913},{"text":"And set.","start":724.105,"end":724.845,"sentiment":"neutral","sentiment_score":0.1519142910838127},{"text":"I didn't type anything in this thing.","start":725.225,"end":727.385,"sentiment":"neutral","sentiment_score":-0.00003710362528051599}],"sentiment":"neutral","sentiment_score":0.14075805812275835,"num_words":28,"start":712.07,"end":727.385},{"sentences":[{"text":"I was just so yeah.","start":727.385,"end":730.58496,"sentiment":"neutral","sentiment_score":0.04644317887723446},{"text":"You should.","start":730.58496,"end":731.245,"sentiment":"neutral","sentiment_score":0.07764404639601707},{"text":"Yeah.","start":758.38495,"end":758.88495,"sentiment":"neutral","sentiment_score":0.00414496473968029},{"text":"Yeah.","start":760.74,"end":760.98,"sentiment":"neutral","sentiment_score":0.019434235990047455},{"text":"No.","start":760.98,"end":761.14,"sentiment":"neutral","sentiment_score":0.005727160722017288}],"sentiment":"neutral","sentiment_score":0.041681034862995146,"num_words":10,"start":727.385,"end":761.14},{"sentences":[{"text":"You're good.","start":761.14,"end":761.7,"sentiment":"neutral","sentiment_score":0.095086969435215},{"text":"I just, you know, trying to give you guys a bit of a heads up of what was happening.","start":761.7,"end":765.64,"sentiment":"neutral","sentiment_score":0.05741352078161741},{"text":"So, yeah, all I in that screenshot, I just I just included the one with the picture with the avatar so you could but there is obviously a lot more than just what's gonna come through in that screenshot.","start":767.45996,"end":777.485,"sentiment":"neutral","sentiment_score":0.1067610121308229},{"text":"Yes, ma'am.","start":788.46,"end":789.2,"sentiment":"neutral","sentiment_score":0.03969558980315924},{"text":"Absolutely.","start":789.9,"end":790.4,"sentiment":"positive","sentiment_score":0.377376914024353}],"sentiment":"neutral","sentiment_score":0.09367426032466548,"num_words":63,"start":761.14,"end":790.4},{"sentences":[{"text":"No worries.","start":792.54004,"end":793.2,"sentiment":"neutral","sentiment_score":0.2990659773349762},{"text":"Yep.","start":800.32495,"end":800.82495,"sentiment":"neutral","sentiment_score":0.04685676470398903},{"text":"Actually, just quickly just quickly, I'm getting a bit of a pay rise today.","start":812.96,"end":819.38,"sentiment":"neutral","sentiment_score":0.22809213453105517},{"text":"I might be able to go I might be able to afford the full 100 into super yeah.","start":820.16003,"end":827.2,"sentiment":"positive","sentiment_score":0.4353471067216661},{"text":"Super and then the extra 25.","start":827.2,"end":829.53503,"sentiment":"positive","sentiment_score":0.4885626087586085}],"sentiment":"positive","sentiment_score":0.3562415164963501,"num_words":41,"start":792.54004,"end":829.53503},{"sentences":[{"text":"So instead of using the 175 salary sacrifice and the rest for the insurance, I might be able to go a 100 salary sacrifice and the insurance, if that makes sense.","start":829.53503,"end":840.995,"sentiment":"neutral","sentiment_score":0.24665943388977357},{"text":"Yep.","start":854.79004,"end":855.29004,"sentiment":"neutral","sentiment_score":-0.03289785236120224},{"text":"Yeah.","start":858.495,"end":858.995,"sentiment":"neutral","sentiment_score":0.03858037665486336},{"text":"I'm not sure because I just got an email the other day saying I don't even know if it's actually gonna be today because the boss just said, you know, with with how hard it is for everyone and everything, we're gonna bump you up a little bit.","start":872.22003,"end":886.055,"sentiment":"neutral","sentiment_score":-0.1620640316978097},{"text":"Hopefully, have it done by the end of the month.","start":886.115,"end":887.97504,"sentiment":"neutral","sentiment_score":0.08332666233181954}],"sentiment":"neutral","sentiment_score":0.007761737106593101,"num_words":91,"start":829.53503,"end":887.97504},{"sentences":[{"text":"So this is the last pay cycle till the end of the month.","start":889.075,"end":892.195,"sentiment":"neutral","sentiment_score":0.034844767015713915},{"text":"So if I haven't done it already, it'll be next week, I suppose, if it's not today.","start":892.195,"end":896.48,"sentiment":"neutral","sentiment_score":-0.008095006513244966},{"text":"I haven't had the name payslip yet today.","start":896.48,"end":898.88,"sentiment":"neutral","sentiment_score":-0.037738172337412834},{"text":"So Yep.","start":898.88,"end":907.455,"sentiment":"neutral","sentiment_score":0.1370178982615471},{"text":"Yeah.","start":916.495,"end":916.815,"sentiment":"neutral","sentiment_score":0.05590079724788666}],"sentiment":"neutral","sentiment_score":0.008375562818312064,"num_words":41,"start":889.075,"end":916.815},{"sentences":[{"text":"Okay.","start":916.815,"end":917.215,"sentiment":"neutral","sentiment_score":0.17599566280841827},{"text":"No worries.","start":917.215,"end":917.955,"sentiment":"neutral","sentiment_score":0.19387689232826233},{"text":"Yeah.","start":918.015,"end":918.175,"sentiment":"positive","sentiment_score":0.4384092688560486},{"text":"That's good.","start":918.175,"end":918.91504,"sentiment":"positive","sentiment_score":0.7851009368896484},{"text":"No.","start":923.76,"end":924.0,"sentiment":"neutral","sentiment_score":-0.08182287216186523}],"sentiment":"positive","sentiment_score":0.35579110256263186,"num_words":7,"start":916.815,"end":924.0},{"sentences":[{"text":"No.","start":924.0,"end":924.24,"sentiment":"neutral","sentiment_score":-0.09504856169223784},{"text":"That's all good.","start":924.24,"end":925.04004,"sentiment":"positive","sentiment_score":0.3780619998772939},{"text":"Thank you.","start":925.04004,"end":925.7,"sentiment":"positive","sentiment_score":0.6933532953262329},{"text":"No.","start":931.52,"end":931.92004,"sentiment":"neutral","sentiment_score":-0.08427213132381439},{"text":"I do as well.","start":931.92004,"end":934.32,"sentiment":"neutral","sentiment_score":0.13976147212088108}],"sentiment":"neutral","sentiment_score":0.26369252597743814,"num_words":11,"start":924.0,"end":934.32},{"sentences":[{"text":"No worries.","start":934.32,"end":934.88,"sentiment":"neutral","sentiment_score":0.14990002661943436},{"text":"Thanks.","start":934.88,"end":935.2,"sentiment":"positive","sentiment_score":0.4704827070236206},{"text":"Bye.","start":935.2,"end":935.7,"sentiment":"positive","sentiment_score":0.33443260192871094},{"text":"You too.","start":939.13293,"end":939.69293,"sentiment":"positive","sentiment_score":0.49632954597473145},{"text":"Bye.","start":939.69293,"end":940.19293,"sentiment":"neutral","sentiment_score":0.2750411927700043}],"sentiment":"positive","sentiment_score":0.3389165209872382,"num_words":7,"start":934.32,"end":940.19293}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You've called Thanks, mate. Hello. Wade speaking.\n\nChannel 0: Good day, Wade. It's Tommy here, mate, senior adviser from. How are you going?\n\nChannel 1: Yeah. Good. Yourself?\n\nChannel 0: I'm living the dream. It's torrential down here, which is always\n\nChannel 1: Yeah. Well\n\nChannel 0: the way for\n\nChannel 1: well, here this morning too, but she's calm down now.\n\nChannel 0: it's all over the shop, mate. How are you going there? Have I caught you at a busy time?\n\nChannel 1: No. It's okay, mate. I was just with the customer, but I've just pulled it up with him. So I'm just gonna turn the car on so you'll go through the Bluetooth in a sec.\n\nChannel 0: Yep. No worries at all.\n\nChannel 1: I don't know if it's going through yet.\n\nChannel 0: Yeah. I can hear you loud and clear. Am I coming through okay on your end?\n\nChannel 1: Yep. There we go. It's going through now.\n\nChannel 0: Sensational. Can you hear me all good?\n\nChannel 1: Yep. Got you now, mate. No worries.\n\nChannel 0: Perfect. Man, I was just gonna go through a bit of a quick catch up because the advice that we sent you through and Larissa went through with you is kind of we have, like, a sixty day expiry for it just to\n\nChannel 1: Yeah.\n\nChannel 0: make sure\n\nChannel 1: I can't hear you.\n\nChannel 0: there's no significant changes in your circumstances.\n\nChannel 1: Yeah.\n\nChannel 0: What\n\nChannel 1: Because\n\nChannel 0: I was basically gonna\n\nChannel 1: I'm sorry. Larissa was sending me emails, and I was replying to him, but she never got them. She never got the replies. And\n\nChannel 0: Oh,\n\nChannel 1: then and I'm still getting emails from Larissa to sign the documents, but every day I get an email. And\n\nChannel 0: you want\n\nChannel 1: she's\n\nChannel 0: this just\n\nChannel 1: aware\n\nChannel 0: like a\n\nChannel 1: of it.\n\nChannel 0: daily,\n\nChannel 1: And it's not\n\nChannel 0: like, a spam\n\nChannel 1: yeah.\n\nChannel 0: email\n\nChannel 1: Must\n\nChannel 0: almost.\n\nChannel 1: yeah. And she's aware of what's happened. So one day, she I got an email off her, and it had a actual avatar, like a picture of her in it instead of just\n\nChannel 0: Okay.\n\nChannel 1: an owl. And I replied to that one, and she replied straight away. And I'm like, oh, shit. Here we go. Something's been going wrong.\n\nChannel 0: Yep.\n\nChannel 1: So, anyway, she is where but that's obviously why you guys never heard from me and it expired because I just couldn't get in contact with you. Yeah.\n\nChannel 0: Alright. The old IT difficulties. That's a pain. Is is it still happening?\n\nChannel 1: Yeah. Yeah. It happens once every sort of two days, one day, two days.\n\nChannel 0: Oh, jeez. Well, I can definitely I mean, please be reassured. I know it's not much\n\nChannel 1: Yeah.\n\nChannel 0: reassurance, but we are absolutely not sitting there spamming a button to spam you every two days. We usually leave things a couple of weeks, a month at a time. Do you know can I just quickly ask you? The emails that come through, does it come through with, like, a signature request with purple buttons and things like that, or does it look more like a normal email from, like, a Gmail or an Outlook?\n\nChannel 1: Yep. It's I've got one right in front of me. The last one she sent was on the eighteenth, and it yeah. It just says signature of rest. Okay.\n\nFinancial statement of advice. Wade Chadwick, PDF.\n\nChannel 0: Yeah.\n\nChannel 1: And it just yeah. It just has an l in the Gmail, l for Larissa. It looks like every other email. It doesn't look like spam or anything. Like, anything dodgy, but\n\nChannel 0: Okay.\n\nChannel 1: you just can't it it's got a sign document button, and I'd I'd pressed on that before. And every time I tried to sign it, it just take you back to the sign here window. So Larissa ended up she sent me one a different I think it came through Adobe or something differently, and I was able\n\nChannel 0: Oh,\n\nChannel 1: to sign that. Yeah.\n\nChannel 0: yes. I remember this. Because when I was going through a few things with you as well and we're trying to get it through, yeah, it was just bouncing around, wouldn't come through. Sometimes we send it from the personal email versus the digital sign thing, Adobe sign, all that kind of thing.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. That makes perfect sense. Right. Right. So what I might do, if it's okay with you, is if you've already signed the Adobe sign one, I'm gonna just I'm just having a look now to make sure the the system doesn't have anything still pending, and I'm just trying to make sure everything's voided, if that's alright.\n\nChannel 1: Yeah. Yeah. Alright.\n\nChannel 0: So what I'm gonna quickly do is, and we've got this one here. No. That's just a template. Please bear with me for two secs, mate, just\n\nChannel 1: Hey.\n\nChannel 0: because I did\n\nChannel 1: Not\n\nChannel 0: see\n\nChannel 1: not\n\nChannel 0: it pop\n\nChannel 1: a problem.\n\nChannel 0: up.\n\nChannel 1: Not a problem.\n\nChannel 0: Here we go. So I've got this one from February, but k. So I'll make sure that the first software is voided and the second one is double checked. So what I want to just quickly ask you to say was, so you went through and signed it. Do you know what month you would have signed it in?\n\nChannel 1: Would have been last month, I think, mate. I can try and find it if you like.\n\nChannel 0: Just I don't have access to the Adobe right this second, but it's something that I can grab up in about fifteen minutes.\n\nChannel 1: Yep. Just looking at yeah. Signature. It would have been April 20. So yeah.\n\nChannel 0: Sensational.\n\nChannel 1: Mate, hang on. Sorry. That was April 20. No. That was when I might have been after that.\n\nChannel 0: K.\n\nChannel 1: So that\n\nChannel 0: I'm\n\nChannel 1: was\n\nChannel 0: just\n\nChannel 1: the\n\nChannel 0: bringing\n\nChannel 1: original.\n\nChannel 0: up your\n\nChannel 1: Oh,\n\nChannel 0: file.\n\nChannel 1: no. That's that was the last time Larissa and I had emailed, I think.\n\nChannel 0: Yeah. Alrighty. I'm just taking down a few notes here, and I'm just having a look at the old file note system here. Goes through. Arch.\n\nPerfect. Perfect. Perfect. And it would have been March 2. So then you had the conversation originally on the March 2 with her, and then I'm gonna look for the April 20 there.\n\nBasically, I may need to just send you a bit of, like, an updated document for your records. But if it's already all good and signed, we should be okay to just process everything if you're still comfortable\n\nChannel 1: Yep.\n\nChannel 0: with and you you still recall kind of what we were\n\nChannel 1: Yeah.\n\nChannel 0: doing.\n\nChannel 1: Yeah. Yeah. Yep. Yep.\n\nChannel 0: So, again, just a quick, quick recap. We'd fix up the portfolio a little bit, get the fees down, switch a few investments around. We're gonna do a little bit of salary sacrifice to help cover insurance premiums for the new policy. And there\n\nChannel 1: Yep.\n\nChannel 0: was a trauma policy out of pocket as well. So as long as you're still okay with the affordability, because I know the world's kind of gone a bit crazy the last three months, but we kind of base it on no more than 100 a week between the super and the insurances combined.\n\nChannel 1: Yeah. Yeah. That's cool.\n\nChannel 0: Okey doke. So I will go through Adobe with Larissa, double check that it's all hunky dory. And if there's any problems, do you mind if I just send you a bit of a text message and tee up with you?\n\nChannel 1: Yeah. No. That's all good. No worries.\n\nChannel 0: So, look, I appreciate you going through that, and apologies for the spam emails that have come through. That's the first\n\nChannel 1: Look.\n\nChannel 0: one I found\n\nChannel 1: It's\n\nChannel 0: with the new system.\n\nChannel 1: yeah. It's no problem. I just there is the last one there is a sent to me was she sent it through to the IT team so they can best be able to code, and that was on the April 20. But, yeah, I've still been getting them, so I don't know if\n\nChannel 0: Yeah.\n\nChannel 1: they know what what is happening.\n\nChannel 0: Yeah. I'm\n\nChannel 1: But yeah.\n\nChannel 0: gonna\n\nChannel 1: She\n\nChannel 0: get that escalated so I can get you an answer by Friday.\n\nChannel 1: yep.\n\nChannel 0: Alrighty. Mate, other than reducing the amount of emails that come through from us, do you have any questions for me so far?\n\nChannel 1: No. Not really, man.\n\nChannel 0: Perfect. So next step from here is once I've got all the paperwork all fixed up, we will gonna go through insurance application with you. Personal statement, get it all sent off to Zurich. Do you have a bit of a time that I can kind of book you in with the team to go through that for about twenty five minutes?\n\nChannel 1: Yeah. Any any day around lunchtime would be fine if that works for someone.\n\nChannel 0: Alrighty. Let me just grab we've got a bit of a specialist here, Jack. He's really good with this. He'll keep it nice and streamlined for you. I will try and grab one for next week.\n\nBasically, you'll pick, mate, for a Monday or a Wednesday.\n\nChannel 1: Yeah. It's good Monday.\n\nChannel 0: Yep. Alrighty. Monday around lunchtime. That'll give us enough time to make sure the documents are all good and that the IT has been investigated. That way, we can give you a bit of an answer on that call too, Just a bit of an update\n\nChannel 1: Yeah.\n\nChannel 0: two\n\nChannel 1: No. It's not it doesn't really bother me, mate.\n\nChannel 0: in\n\nChannel 1: I just thought you guys might wanna know that\n\nChannel 0: one.\n\nChannel 1: it's happening today.\n\nChannel 0: Oh, yeah. I do actually really appreciate that because, again, it's a brand new system custom built for us, and it's been working very brilliantly so far in the new year. But if we do have a number of clients who are getting something like that happening, I just wanna make sure at least, a, it's fixed for yours, and then anybody else, they can at least investigate and see if there's a a torrent of emails going to a couple of people.\n\nChannel 1: Mhmm. I'll just say just quickly, the last one I\n\nChannel 0: Yeah.\n\nChannel 1: got was the eighteenth, and then there was the sixteenth, the fourteenth, the twelfth, the tenth, the eighth, sixth, fourth, second, fifth, April, April 10, February 9, March 16, twenty eighth, April. There's another one that I haven't opened. So yeah. That's just twenty second or April, '20\n\nChannel 0: Wow.\n\nChannel 1: sixth, twenty fifth, twenty fourth, '20 yeah. There's about 1, 23456789101112131415161718. And then the one with the her picture came up. I got that one. So\n\nChannel 0: Yep.\n\nChannel 1: then after\n\nChannel 0: So\n\nChannel 1: that, it was about 01/1978. There's still been another six to eight more after I actually we were able to communicate.\n\nChannel 0: Okay. It's about fourteen and then another six days after that. And I've got the dates, the tenth, the eighteenth, plus\n\nChannel 1: Do you\n\nChannel 0: April.\n\nChannel 1: have a I can send you a quick screenshot of it if you like just to see the difference in the picture and then just the l, I suppose, or\n\nChannel 0: Yeah.\n\nChannel 1: I can email it to\n\nChannel 0: Yeah. Like, if you could just email it or email two screenshots, if that's easy enough to do, that would be great. And just to make sure it's coming to me, could you send that to me directly?\n\nChannel 1: Yeah. I'll do it now. Just if you can okay.\n\nChannel 0: Yep. And just while you're grabbing that up, Wade, because we're authorizing advice and\n\nChannel 1: Oh,\n\nChannel 0: personal details, I'm just gonna go through that quick security confirmation with you.\n\nChannel 1: yeah. Yep.\n\nChannel 0: If you can just confirm your date of birth and address, please.\n\nChannel 1: Yeah. 08/1983 and\n\nChannel 0: Yep.\n\nChannel 1: 1080 Princes Highway, Mount Morley.\n\nChannel 0: Perfect. And no significant changes the last couple of months since you spoke with us?\n\nChannel 1: No. Not at all.\n\nChannel 0: Perfect. Alright.\n\nChannel 1: So, yeah, if you can you just read out your email? I'll just type it in, and I'll send\n\nChannel 0: Yep. So\n\nChannel 1: that screenshot.\n\nChannel 0: the front part is Tommy, t o, m m, y.\n\nChannel 1: Yep.\n\nChannel 0: And then this is a bit of a mouthful, but it's at Oakview Financial.\n\nChannel 1: A u as in v I e w.\n\nChannel 0: Correct. And\n\nChannel 1: Yep.\n\nChannel 0: then financial. And this one's dot com dot a u.\n\nChannel 1: So tommy@okfinancial.com.au.\n\nChannel 0: Correct.\n\nChannel 1: Alright. You're already in my thing either anyway. So go and look at that.\n\nChannel 0: Fantastic.\n\nChannel 1: Subject, I'll just say repeat emails.\n\nChannel 0: Yes, please. That'd be perfect.\n\nChannel 1: And set. I didn't type anything in this thing. I was just\n\nChannel 0: That's\n\nChannel 1: so\n\nChannel 0: okay,\n\nChannel 1: yeah.\n\nChannel 0: man.\n\nChannel 1: You\n\nChannel 0: I know\n\nChannel 1: should.\n\nChannel 0: what it's for. I've already put a few notes on the account there to get the the ticket reinvestigated between both systems that we sent emails to you on and at least give you a bit of an idea where it's coming from. And I'll just triple check because we're pretty pretty stringent on cybersecurity. We'll try and confirm the amount of emails that was sent from the two systems to you just in case if there's some sort of spammy hack one mixed in there, but I'll get\n\nChannel 1: Yeah.\n\nChannel 0: you a bit of a number.\n\nChannel 1: Yeah. No. You're good. I just, you know, trying to give you guys a bit of a heads up of what was happening.\n\nChannel 0: Fantastic.\n\nChannel 1: So, yeah, all I in that screenshot, I just I just included the one with the picture with the avatar so you could but there is obviously a lot more than just what's gonna come through in that screenshot.\n\nChannel 0: Yeah. Yep. No. That's totally fair. And I do tend to the emails usually take about maybe five, ten minutes or so, so I'm gonna keep an eye out for it.\n\nHasn't come through just\n\nChannel 1: Yes,\n\nChannel 0: yet,\n\nChannel 1: ma'am.\n\nChannel 0: but that's\n\nChannel 1: Absolutely.\n\nChannel 0: that'll be perfect.\n\nChannel 1: No worries.\n\nChannel 0: Alrighty. Well, thank you so much for that, mate. Nice and easy. We'll get things kind of moving the way they should. And\n\nChannel 1: Yep.\n\nChannel 0: if you have any questions, obviously, tee up with Jack, Monday lunchtime. I'll be floating around as well. So if I'm not on another call, I can always jump on and talk to you if you've got any questions. And\n\nChannel 1: Actually, just quickly just quickly,\n\nChannel 0: yeah.\n\nChannel 1: I'm getting a bit of a pay rise today. I might\n\nChannel 0: Yeah.\n\nChannel 1: be\n\nChannel 0: Yeah.\n\nChannel 1: able to go I might be able to afford the full 100 into super yeah. Super and then the extra 25. So instead of using the 175 salary sacrifice and the rest for the insurance, I might be able to go a 100 salary sacrifice and the insurance, if that makes sense.\n\nChannel 0: Yep. No. That makes perfect sense. Just bear in mind, of course, with the tax differences, the impact on your pay, it's kind of like a 100 goes in, 75 impact on the take home pay for the salary sacrifice, and the trauma is just\n\nChannel 1: Yep.\n\nChannel 0: a flat, like a direct debit type of thing.\n\nChannel 1: Yeah.\n\nChannel 0: I'm just gonna look at yeah. So income wise, bit of a pay rise. How much do you think it's sort of going up from the original 77 that we had?\n\nChannel 1: I'm not sure because I just got an email the other day saying I don't even know if it's actually gonna be today because the boss just said, you know, with with how hard it is for everyone and everything, we're gonna bump you up a little bit. Hopefully,\n\nChannel 0: Oh,\n\nChannel 1: have it\n\nChannel 0: yeah.\n\nChannel 1: done by the end of the month. So this is the last pay cycle till the end of the month. So if I haven't done it already, it'll be next week, I suppose, if it's not today. I haven't had the name payslip yet today. So\n\nChannel 0: Yeah. Cool. So when we see the contributions come through from work, they'll obviously bump up as well with the SGC because it's percentage based.\n\nChannel 1: Yep.\n\nChannel 0: I will just do the old work back the figures from there. And then at the next review, we'll kinda just reconfirm how the income went for the financial year.\n\nChannel 1: Yeah. Okay. No worries. Yeah. That's good.\n\nChannel 0: Perfect. Alrighty, mate. Any other questions before I let you go, sir?\n\nChannel 1: No. No. That's all good. Thank you.\n\nChannel 0: Awesome. Well, thank you very much for taking the time, and also apologies for the spam emails. And I'll\n\nChannel 1: No.\n\nChannel 0: get it\n\nChannel 1: I do\n\nChannel 0: sorted\n\nChannel 1: as\n\nChannel 0: as quick as I can.\n\nChannel 1: well. No worries. Thanks. Bye.\n\nChannel 0: Awesome. I'll talk to you Monday, mate. Have a great week.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"You've called Thanks, mate.","start":0.24,"end":1.52,"sentiment":"neutral","sentiment_score":0.3045979030430317},{"text":"Hello.","start":1.52,"end":2.02,"sentiment":"neutral","sentiment_score":0.1563858687877655},{"text":"Wade speaking.","start":2.8799999,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.1319158896803856}],"sentiment":"neutral","sentiment_score":0.23408703718866622,"channel":1,"num_words":7,"start":0.24,"end":3.6999998},{"sentences":[{"text":"Good day, Wade.","start":4.0,"end":4.56,"sentiment":"positive","sentiment_score":0.48476898670196533},{"text":"It's Tommy here, mate, senior adviser from.","start":4.56,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.28810114732810427},{"text":"How are you going?","start":6.7999997,"end":7.62,"sentiment":"neutral","sentiment_score":0.27718396484851837}],"sentiment":"neutral","sentiment_score":0.3271250607711928,"channel":0,"num_words":14,"start":4.0,"end":7.62},{"sentences":[{"text":"Yeah.","start":7.6,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.27330970764160156},{"text":"Good.","start":7.9199996,"end":8.16,"sentiment":"positive","sentiment_score":0.5071080327033997},{"text":"Yourself?","start":8.16,"end":8.66,"sentiment":"positive","sentiment_score":0.3753969371318817}],"sentiment":"positive","sentiment_score":0.385271559158961,"channel":1,"num_words":3,"start":7.6,"end":8.66},{"sentences":[{"text":"I'm living the dream.","start":8.96,"end":10.08,"sentiment":"positive","sentiment_score":0.5465299785137177},{"text":"It's torrential down here, which is 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good.","start":924.24,"end":925.04004,"sentiment":"positive","sentiment_score":0.3780619998772939},{"text":"Thank you.","start":925.04004,"end":925.7,"sentiment":"positive","sentiment_score":0.6933532953262329}],"sentiment":"positive","sentiment_score":0.33486016520432066,"channel":1,"num_words":7,"start":923.76,"end":925.7},{"sentences":[{"text":"Awesome.","start":926.17004,"end":926.57,"sentiment":"positive","sentiment_score":0.7169203758239746},{"text":"Well, thank you very much for taking the time, and also apologies for the spam emails.","start":926.57,"end":930.51,"sentiment":"positive","sentiment_score":0.35594097850844264},{"text":"And I'll","start":930.73004,"end":931.69,"sentiment":"neutral","sentiment_score":0.10271384567022324}],"sentiment":"positive","sentiment_score":0.34828440648944753,"channel":0,"num_words":19,"start":926.17004,"end":931.69},{"sentences":[{"text":"No.","start":931.52,"end":931.92004,"sentiment":"neutral","sentiment_score":-0.08427213132381439}],"sentiment":"neutral","sentiment_score":-0.08427213132381439,"channel":1,"num_words":1,"start":931.52,"end":931.92004},{"sentences":[{"text":"get it","start":931.69,"end":932.01,"sentiment":"neutral","sentiment_score":0.10443901270627975}],"sentiment":"neutral","sentiment_score":0.10443901270627975,"channel":0,"num_words":2,"start":931.69,"end":932.01},{"sentences":[{"text":"I do","start":931.92004,"end":932.32,"sentiment":"neutral","sentiment_score":0.06224209815263748}],"sentiment":"neutral","sentiment_score":0.06224209815263748,"channel":1,"num_words":2,"start":931.92004,"end":932.32},{"sentences":[{"text":"sorted","start":932.01,"end":932.33,"sentiment":"neutral","sentiment_score":0.20289775729179385}],"sentiment":"neutral","sentiment_score":0.20289775729179385,"channel":0,"num_words":1,"start":932.01,"end":932.33},{"sentences":[{"text":"as","start":932.32,"end":932.82,"sentiment":"neutral","sentiment_score":0.3242250084877014}],"sentiment":"neutral","sentiment_score":0.3242250084877014,"channel":1,"num_words":1,"start":932.32,"end":932.82},{"sentences":[{"text":"as quick as I can.","start":932.33,"end":933.435,"sentiment":"neutral","sentiment_score":0.18807123899459838}],"sentiment":"neutral","sentiment_score":0.18807123899459838,"channel":0,"num_words":5,"start":932.33,"end":933.435},{"sentences":[{"text":"well.","start":934.24,"end":934.32,"sentiment":"neutral","sentiment_score":0.11033668369054794},{"text":"No worries.","start":934.32,"end":934.88,"sentiment":"neutral","sentiment_score":0.14990002661943436},{"text":"Thanks.","start":934.88,"end":935.2,"sentiment":"positive","sentiment_score":0.4704827070236206},{"text":"Bye.","start":935.2,"end":935.7,"sentiment":"positive","sentiment_score":0.33443260192871094}],"sentiment":"neutral","sentiment_score":0.24301040917634964,"channel":1,"num_words":5,"start":934.24,"end":935.7},{"sentences":[{"text":"Awesome.","start":936.15497,"end":936.555,"sentiment":"positive","sentiment_score":0.7344914674758911},{"text":"I'll talk to you Monday, mate.","start":936.555,"end":937.595,"sentiment":"positive","sentiment_score":0.6634195645650228},{"text":"Have a great week.","start":937.595,"end":938.495,"sentiment":"positive","sentiment_score":0.7305523753166199}],"sentiment":"positive","sentiment_score":0.6942925778302279,"channel":0,"num_words":11,"start":936.15497,"end":938.495},{"sentences":[{"text":"You too.","start":939.13293,"end":939.69293,"sentiment":"positive","sentiment_score":0.49632954597473145},{"text":"Bye.","start":939.69293,"end":940.19293,"sentiment":"neutral","sentiment_score":0.2750411927700043}],"sentiment":"positive","sentiment_score":0.4225667615731557,"channel":1,"num_words":3,"start":939.13293,"end":940.19293},{"sentences":[{"text":"Bye.","start":940.715,"end":941.215,"sentiment":"neutral","sentiment_score":-0.10265231877565384}],"sentiment":"neutral","sentiment_score":-0.10265231877565384,"channel":0,"num_words":1,"start":940.715,"end":941.215}]},"summary":{"result":"success","short":"A customer named Wade contacts agent Tommy about a problem with his car, including issues receiving emails and missing signature requests. The agent confirms the customer's records and sends a text message to update their records. They discuss updating personal statements and scheduling a meeting with a specialist. The agent provides a recap of previous conversations and plans to send an updated document. They also discuss updating personal details and pay increases, and advise the customer to wait for the SGC contributions before reviewing their income."},"intents":{"segments":[{"text":"The emails that come through, does it come through with, like, a signature request with purple buttons and things like that, or does it look more like a normal email from, like, a Gmail or an Outlook? Yep.","start_word":456,"end_word":493,"intents":[{"intent":"Request a signature request","confidence_score":0.0043113213}]},{"text":"So what I might do, if it's okay with you, is if you've already signed the Adobe sign one, I'm gonna just I'm just having a look now to make sure the the system doesn't have anything still pending, and I'm just trying to make sure everything's voided, if that's alright. Yeah.","start_word":687,"end_word":738,"intents":[{"intent":"Review document status","confidence_score":0.0039053275}]},{"text":"But if it's already all good and signed, we should be okay to just process everything if you're still comfortable Yep.","start_word":1019,"end_word":1039,"intents":[{"intent":"Process everything","confidence_score":0.5607298},{"intent":"Ensure system is configured and code","confidence_score":0.000011636608}]},{"text":"So, again, just a quick, quick recap. We'd fix up the portfolio a little bit, get the fees down, switch a few investments around. We're gonna do a little bit of salary sacrifice to help cover insurance premiums for the new policy.","start_word":1057,"end_word":1098,"intents":[{"intent":"Recap and discuss portfolio changes","confidence_score":0.0002282382}]},{"text":"So as long as you're still okay with the affordability, because I know the world's kind of gone a bit crazy the last three months, but we kind of base it on no more than 100 a week between the super and the insurances combined. Yeah. Yeah.","start_word":1111,"end_word":1157,"intents":[{"intent":"Share insurance premiums and discuss affordability","confidence_score":0.000015353053}]},{"text":"And if there's any problems, do you mind if I just send you a bit of a text message and tee up with you? Yeah.","start_word":1177,"end_word":1201,"intents":[{"intent":"Send text message","confidence_score":0.45458093}]},{"text":"I'm But yeah. gonna She get that escalated so I can get you an answer by Friday. yep.","start_word":1299,"end_word":1316,"intents":[{"intent":"Escalate communication","confidence_score":0.0028590949}]},{"text":"So next step from here is once I've got all the paperwork all fixed up, we will gonna go through insurance application with you. Personal statement, get it all sent off to Zurich.","start_word":1345,"end_word":1377,"intents":[{"intent":"Fix documents","confidence_score":0.011140085}]},{"text":"I've already put a few notes on the account there to get the the ticket reinvestigated between both systems that we sent emails to you on and at least give you a bit of an idea where it's coming from.","start_word":2037,"end_word":2076,"intents":[{"intent":"Reinvesting in email","confidence_score":0.0008945151}]},{"text":"I'm getting a bit of a pay rise today. I might Yeah.","start_word":2309,"end_word":2320,"intents":[{"intent":"Discuss salary options and budget","confidence_score":0.000036348283}]},{"text":"So income wise, bit of a pay rise. How much do you think it's sort of going up from the original 77 that we had?","start_word":2437,"end_word":2461,"intents":[{"intent":"Discuss income and benefits","confidence_score":0.0062662284}]},{"text":"So when we see the contributions come through from work, they'll obviously bump up as well with the SGC because it's percentage based. Yep.","start_word":2563,"end_word":2586,"intents":[{"intent":"Recommend updating sgc contributions","confidence_score":0.0000021068972}]}]},"sentiments":{"segments":[{"text":"You've called Thanks, mate. Hello. Wade speaking.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.2609100043773651},{"text":"Good day, Wade.","start_word":7,"end_word":9,"sentiment":"positive","sentiment_score":0.4876730144023895},{"text":"It's Tommy here, mate, senior adviser from. How are you going? Yeah.","start_word":10,"end_word":21,"sentiment":"neutral","sentiment_score":0.2900937497615814},{"text":"Good. Yourself? I'm living the dream.","start_word":22,"end_word":27,"sentiment":"positive","sentiment_score":0.4939236640930176},{"text":"It's torrential down here, which is always Yeah. the Well way for well, here this morning too, but she's calm down now. it's all over the shop, mate. How are you going there? Have I caught you at a busy time? No. It's okay, mate. I was just with the customer, but I've just pulled it up with him. So I'm just gonna turn the car on so you'll go through the Bluetooth in a sec. Yep. No worries at all. I don't know if it's going through yet. Yeah. I can hear you loud and clear. Am I coming through okay on your end? Yep. There we go. It's going through now. Sensational. Can you hear me all good? Yep. Got you now, mate. No worries. Perfect. Man, I was just gonna go through a bit of a quick catch up because the advice that we sent you through and Larissa went through with you is kind of we have, like, a sixty day expiry for it just to Yeah. make sure I can't hear you. there's no significant changes in your circumstances. Yeah. What Because I was basically gonna I'm sorry. Larissa was sending me emails, and I was replying to him, but she never got them. She never got the replies. And Oh, then and I'm still getting emails from Larissa to sign the documents, but every day I get an email. And you want she's this just aware like a of it. daily, And it's not like, a spam yeah. email Must almost. yeah. And she's aware of what's happened. So one day, she I got an email off her, and it had a actual avatar, like a picture of her in it instead of just Okay. an owl. And I replied to that one, and she replied straight away.","start_word":28,"end_word":331,"sentiment":"neutral","sentiment_score":-0.0034861781168729067},{"text":"And I'm like, oh, shit.","start_word":332,"end_word":336,"sentiment":"negative","sentiment_score":-0.5822638273239136},{"text":"Here we go.","start_word":337,"end_word":339,"sentiment":"neutral","sentiment_score":-0.32451480627059937},{"text":"Something's been going wrong.","start_word":340,"end_word":343,"sentiment":"negative","sentiment_score":-0.6038721799850464},{"text":"Yep. So, anyway, she is where but that's obviously why you guys never heard from me and it expired because I just couldn't get in contact with you. Yeah. Alright.","start_word":344,"end_word":373,"sentiment":"neutral","sentiment_score":-0.3057754337787628},{"text":"The old IT difficulties. That's a pain. Is is it still happening?","start_word":374,"end_word":385,"sentiment":"negative","sentiment_score":-0.5286757946014404},{"text":"Yeah. Yeah. It happens once every sort of two days, one day, two days. Oh, jeez. Well, I can definitely I mean, please be reassured. I know it's not much Yeah. reassurance, but we are absolutely not sitting there spamming a button to spam you every two days. We usually leave things a couple of weeks, a month at a time. Do you know can I just quickly ask you? The emails that come through, does it come through with, like, a signature request with purple buttons and things like that, or does it look more like a normal email from, like, a Gmail or an Outlook? Yep. It's I've got one right in front of me. The last one she sent was on the eighteenth, and it yeah. It just says signature of rest. Okay. Financial statement of advice. Wade Chadwick, PDF. Yeah. And it just yeah. It just has an l in the Gmail, l for Larissa. It looks like every other email. It doesn't look like spam or anything. Like, anything dodgy, but Okay. you just can't it it's got a sign document button, and I'd I'd pressed on that before. And every time I tried to sign it, it just take you back to the sign here window. So Larissa ended up she sent me one a different I think it came through Adobe or something differently, and I was able Oh, to sign that. Yeah. yes. I remember this. Because when I was going through a few things with you as well and we're trying to get it through, yeah, it was just bouncing around, wouldn't come through. Sometimes we send it from the personal email versus the digital sign thing, Adobe sign, all that kind of thing. Yeah.","start_word":386,"end_word":679,"sentiment":"neutral","sentiment_score":-0.06837718681033168},{"text":"Okay. That makes perfect sense. Right.","start_word":680,"end_word":685,"sentiment":"positive","sentiment_score":0.5676766633987427},{"text":"Right. So what I might do, if it's okay with you, is if you've already signed the Adobe sign one, I'm gonna just I'm just having a look now to make sure the the system doesn't have anything still pending, and I'm just trying to make sure everything's voided, if that's alright. Yeah. Yeah. Alright. So what I'm gonna quickly do is, and we've got this one here. No. That's just a template. Please bear with me for two secs, mate, just Hey. because I did Not see not it pop a problem. up. Not a problem. Here we go. So I've got this one from February, but k. So I'll make sure that the first software is voided and the second one is double checked. So what I want to just quickly ask you to say was, so you went through and signed it. Do you know what month you would have signed it in? Would have been last month, I think, mate. I can try and find it if you like. Just I don't have access to the Adobe right this second, but it's something that I can grab up in about fifteen minutes. Yep. Just looking at yeah. Signature. It would have been April 20. So yeah. Sensational. Mate, hang on. Sorry. That was April 20. No. That was when I might have been after that. K. So that I'm was just the bringing original. up your Oh, file. no. That's that was the last time Larissa and I had emailed, I think. Yeah. Alrighty. I'm just taking down a few notes here, and I'm just having a look at the old file note system here. Goes through. Arch.","start_word":686,"end_word":967,"sentiment":"neutral","sentiment_score":0.015963412821292877},{"text":"Perfect. Perfect. Perfect.","start_word":968,"end_word":970,"sentiment":"positive","sentiment_score":0.6505064964294434},{"text":"And it would have been March 2. So then you had the conversation originally on the March 2 with her, and then I'm gonna look for the April 20 there. Basically, I may need to just send you a bit of, like, an updated document for your records. But if it's already all good and signed, we should be okay to just process everything if you're still comfortable Yep. with and you you still recall kind of what we were Yeah. doing. Yeah. Yeah. Yep. Yep. So, again, just a quick, quick recap. We'd fix up the portfolio a little bit, get the fees down, switch a few investments around. We're gonna do a little bit of salary sacrifice to help cover insurance premiums for the new policy. And there Yep. was a trauma policy out of pocket as well. So as long as you're still okay with the affordability, because I know the world's kind of gone a bit crazy the last three months, but we kind of base it on no more than 100 a week between the super and the insurances combined. Yeah. Yeah.","start_word":971,"end_word":1157,"sentiment":"neutral","sentiment_score":0.074094258248806},{"text":"That's cool.","start_word":1158,"end_word":1159,"sentiment":"positive","sentiment_score":0.4598717391490936},{"text":"Okey doke. So I will go through Adobe with Larissa, double check that it's all hunky dory. And if there's any problems, do you mind if I just send you a bit of a text message and tee up with you? Yeah. No. That's all good. No worries. So, look, I appreciate you going through that, and apologies for the spam emails that have come through. That's the first Look. one I found It's with the new system. yeah. It's no problem. I just there is the last one there is a sent to me was she sent it through to the IT team so they can best be able to code, and that was on the April 20. But, yeah, I've still been getting them, so I don't know if Yeah. they know what what is happening. Yeah. I'm But yeah. gonna She get that escalated so I can get you an answer by Friday. yep. Alrighty. Mate, other than reducing the amount of emails that come through from us, do you have any questions for me so far?","start_word":1160,"end_word":1339,"sentiment":"neutral","sentiment_score":0.025570895874665843},{"text":"No.","start_word":1340,"end_word":1340,"sentiment":"negative","sentiment_score":-0.3393172025680542},{"text":"Not really, man. Perfect. So next step from here is once I've got all the paperwork all fixed up, we will gonna go through insurance application with you. Personal statement, get it all sent off to Zurich. Do you have a bit of a time that I can kind of book you in with the team to go through that for about twenty five minutes? Yeah. Any any day around lunchtime would be fine if that works for someone. Alrighty.","start_word":1341,"end_word":1420,"sentiment":"neutral","sentiment_score":0.1548371464014053},{"text":"Let me just grab we've got a bit of a specialist here, Jack. He's really good with this. He'll keep it nice and streamlined for you. I will try and grab one for next week.","start_word":1421,"end_word":1455,"sentiment":"positive","sentiment_score":0.4978452622890472},{"text":"Basically, you'll pick, mate, for a Monday or a Wednesday. Yeah.","start_word":1456,"end_word":1466,"sentiment":"neutral","sentiment_score":0.20899128913879397},{"text":"It's good Monday.","start_word":1467,"end_word":1469,"sentiment":"positive","sentiment_score":0.4610491991043091},{"text":"Yep. Alrighty. Monday around lunchtime. That'll give us enough time to make sure the documents are all good and that the IT has been investigated. That way, we can give you a bit of an answer on that call too, Just a bit of an update Yeah. two No. It's not it doesn't really bother me, mate. in I just thought you guys might wanna know that one. it's happening today. Oh, yeah.","start_word":1470,"end_word":1542,"sentiment":"neutral","sentiment_score":0.10304389894008636},{"text":"I do actually really appreciate that because, again, it's a brand new system custom built for us, and it's been working very brilliantly so far in the new year.","start_word":1543,"end_word":1571,"sentiment":"positive","sentiment_score":0.6628759503364563},{"text":"But if we do have a number of clients who are getting something like that happening, I just wanna make sure at least, a, it's fixed for yours, and then anybody else, they can at least investigate and see if there's a a torrent of emails going to a couple of people. Mhmm. I'll just say just quickly, the last one I Yeah. got was the eighteenth, and then there was the sixteenth, the fourteenth, the twelfth, the tenth, the eighth, sixth, fourth, second, fifth, April, April 10, February 9, March 16, twenty eighth, April. There's another one that I haven't opened. So yeah. That's just twenty second or April, '20 Wow. sixth, twenty fifth, twenty fourth, '20 yeah. There's about 1, 23456789101112131415161718. And then the one with the her picture came up. I got that one. So Yep. then after So that, it was about 01/1978. There's still been another six to eight more after I actually we were able to communicate. Okay. It's about fourteen and then another six days after that. And I've got the dates, the tenth, the eighteenth, plus Do you April. have a I can send you a quick screenshot of it if you like just to see the difference in the picture and then just the l, I suppose, or Yeah. I can email it to Yeah. Like, if you could just email it or email two screenshots, if that's easy enough to do, that would be great. And just to make sure it's coming to me, could you send that to me directly? Yeah. I'll do it now. Just if you can okay. Yep. And just while you're grabbing that up, Wade, because we're authorizing advice and Oh, personal details, I'm just gonna go through that quick security confirmation with you. yeah. Yep. If you can just confirm your date of birth and address, please. Yeah. 08/1983 and Yep. 1080 Princes Highway, Mount Morley.","start_word":1572,"end_word":1893,"sentiment":"neutral","sentiment_score":0.05292128107470015},{"text":"Perfect.","start_word":1894,"end_word":1894,"sentiment":"positive","sentiment_score":0.45765167474746704},{"text":"And no significant changes the last couple of months since you spoke with us? No. Not at all. Perfect. Alright. So, yeah, if you can you just read out your email? I'll just type it in, and I'll send Yep. So that screenshot. the front part is Tommy, t o, m m, y. Yep. And then this is a bit of a mouthful, but it's at Oakview Financial. A u as in v I e w. Correct. And Yep. then financial. And this one's dot com dot a u. So tommy@okfinancial.com.au. Correct. Alright. You're already in my thing either anyway.","start_word":1895,"end_word":1994,"sentiment":"neutral","sentiment_score":0.05631613351404667},{"text":"So go and look at Fantastic. that.","start_word":1995,"end_word":2001,"sentiment":"positive","sentiment_score":0.42529910802841187},{"text":"Subject, I'll just say repeat emails. Yes, please.","start_word":2002,"end_word":2009,"sentiment":"neutral","sentiment_score":0.1716081202030182},{"text":"That'd be perfect.","start_word":2010,"end_word":2012,"sentiment":"positive","sentiment_score":0.6367077827453613},{"text":"And set. I didn't type anything in this thing. I was just That's so okay, yeah. man. You I know should. what it's for. I've already put a few notes on the account there to get the the ticket reinvestigated between both systems that we sent emails to you on and at least give you a bit of an idea where it's coming from. And I'll just triple check because we're pretty pretty stringent on cybersecurity. We'll try and confirm the amount of emails that was sent from the two systems to you just in case if there's some sort of spammy hack one mixed in there, but I'll get Yeah. you a bit of a number. Yeah. No. You're good. I just, you know, trying to give you guys a bit of a heads up of what was happening.","start_word":2013,"end_word":2152,"sentiment":"neutral","sentiment_score":0.051173340529203415},{"text":"Fantastic.","start_word":2153,"end_word":2153,"sentiment":"positive","sentiment_score":0.4897802770137787},{"text":"So, yeah, all I in that screenshot, I just I just included the one with the picture with the avatar so you could but there is obviously a lot more than just what's gonna come through in that screenshot. Yeah. Yep. No. That's totally fair. And I do tend to the emails usually take about maybe five, ten minutes or so, so I'm gonna keep an eye out for it. Hasn't come through just Yes, yet, ma'am. but that's Absolutely.","start_word":2154,"end_word":2233,"sentiment":"neutral","sentiment_score":0.08256684988737106},{"text":"that'll be perfect.","start_word":2234,"end_word":2236,"sentiment":"positive","sentiment_score":0.5969433784484863},{"text":"No worries.","start_word":2237,"end_word":2238,"sentiment":"neutral","sentiment_score":0.3008313775062561},{"text":"Alrighty. Well, thank you so much for that, mate. Nice and easy. We'll get things kind of moving the way they should.","start_word":2239,"end_word":2260,"sentiment":"positive","sentiment_score":0.6896130442619324},{"text":"And Yep. if you have any questions, obviously, tee up with Jack, Monday lunchtime. I'll be floating around as well. So if I'm not on another call, I can always jump on and talk to you if you've got any questions. And Actually, just quickly just quickly, yeah. I'm getting a bit of a pay rise today. I might Yeah. be Yeah.","start_word":2261,"end_word":2322,"sentiment":"neutral","sentiment_score":0.16625478719511338},{"text":"able to go I might be able to afford the full 100 into super yeah. Super and then the extra 25.","start_word":2323,"end_word":2343,"sentiment":"positive","sentiment_score":0.4762158989906311},{"text":"So instead of using the 175 salary sacrifice and the rest for the insurance, I might be able to go a 100 salary sacrifice and the insurance, if that makes sense. Yep. No.","start_word":2344,"end_word":2376,"sentiment":"neutral","sentiment_score":0.2478855848312378},{"text":"That makes perfect sense.","start_word":2377,"end_word":2380,"sentiment":"positive","sentiment_score":0.397215336561203},{"text":"Just bear in mind, of course, with the tax differences, the impact on your pay, it's kind of like a 100 goes in, 75 impact on the take home pay for the salary sacrifice, and the trauma is just Yep. a flat, like a direct debit type of thing. Yeah. I'm just gonna look at yeah. So income wise, bit of a pay rise. How much do you think it's sort of going up from the original 77 that we had? I'm not sure because I just got an email the other day saying I don't even know if it's actually gonna be today because the boss just said, you know, with with how hard it is for everyone and everything, we're gonna bump you up a little bit. Hopefully, Oh, have it yeah. done by the end of the month. So this is the last pay cycle till the end of the month. So if I haven't done it already, it'll be next week, I suppose, if it's not today. I haven't had the name payslip yet today. So Yeah. Cool. So when we see the contributions come through from work, they'll obviously bump up as well with the SGC because it's percentage based. Yep. I will just do the old work back the figures from there. And then at the next review, we'll kinda just reconfirm how the income went for the financial year. Yeah. Okay. No worries.","start_word":2381,"end_word":2620,"sentiment":"neutral","sentiment_score":0.02018530776258558},{"text":"Yeah. That's good. Perfect. Alrighty, mate.","start_word":2621,"end_word":2626,"sentiment":"positive","sentiment_score":0.6484187245368958},{"text":"Any other questions before I let you go, sir? No. No.","start_word":2627,"end_word":2637,"sentiment":"neutral","sentiment_score":0.1421051323413849},{"text":"That's all good. Thank you. Awesome.","start_word":2638,"end_word":2643,"sentiment":"positive","sentiment_score":0.5129842162132263},{"text":"Well, thank you very much for taking the time, and also apologies for the spam emails. And I'll No. get it I do sorted as as quick as I can. well. No worries.","start_word":2644,"end_word":2676,"sentiment":"neutral","sentiment_score":0.19833624362945557},{"text":"Thanks. Bye. Awesome. I'll talk to you Monday, mate. Have a great week. You too.","start_word":2677,"end_word":2691,"sentiment":"positive","sentiment_score":0.6036129593849182},{"text":"Bye. Bye.","start_word":2692,"end_word":2693,"sentiment":"neutral","sentiment_score":0.2337806522846222}],"average":{"sentiment":"neutral","sentiment_score":0.06732212050077466}}}}