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If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.58,"sentiment":"neutral","sentiment_score":-0.014220085111446679}],"sentiment":"neutral","sentiment_score":-0.014220085111446679,"channel":1,"num_words":16,"start":0.16,"end":4.58},{"sentences":[{"text":"Hi, Tom.","start":15.224999,"end":15.885,"sentiment":"neutral","sentiment_score":0.24551281332969666}],"sentiment":"neutral","sentiment_score":0.24551281332969666,"channel":0,"num_words":2,"start":15.224999,"end":15.885},{"sentences":[{"text":"Thanks.","start":21.205,"end":21.705,"sentiment":"positive","sentiment_score":0.6078361868858337}],"sentiment":"positive","sentiment_score":0.6078361868858337,"channel":1,"num_words":1,"start":21.205,"end":21.705},{"sentences":[{"text":"I'm doing fine.","start":21.225,"end":22.205,"sentiment":"positive","sentiment_score":0.5452632308006287}],"sentiment":"positive","sentiment_score":0.5452632308006287,"channel":0,"num_words":3,"start":21.225,"end":22.205},{"sentences":[{"text":"Please stay on the","start":22.085,"end":23.125,"sentiment":"neutral","sentiment_score":0.1039958531036973}],"sentiment":"neutral","sentiment_score":0.1039958531036973,"channel":1,"num_words":4,"start":22.085,"end":23.125},{"sentences":[{"text":"Oh,","start":23.064999,"end":23.564999,"sentiment":"neutral","sentiment_score":0.0034060999751091003}],"sentiment":"neutral","sentiment_score":0.0034060999751091003,"channel":0,"num_words":1,"start":23.064999,"end":23.564999},{"sentences":[{"text":"line.","start":23.125,"end":23.625,"sentiment":"neutral","sentiment_score":0.007802091538906097}],"sentiment":"neutral","sentiment_score":0.007802091538906097,"channel":1,"num_words":1,"start":23.125,"end":23.625},{"sentences":[{"text":"I don't have Tom, can I call you back?","start":23.705,"end":26.985,"sentiment":"neutral","sentiment_score":-0.14257883694436815},{"text":"I'm just going to switch Teams because I'm in the cloud PC, and it's not letting me on the camera.","start":26.985,"end":34.9,"sentiment":"neutral","sentiment_score":-0.29544594436883925},{"text":"I'll be I'll be I'll call you right back.","start":38.08,"end":41.2,"sentiment":"neutral","sentiment_score":-0.1028616941637463},{"text":"Right?","start":41.2,"end":41.6,"sentiment":"neutral","sentiment_score":-0.03657474368810654},{"text":"One moment.","start":41.6,"end":42.34,"sentiment":"neutral","sentiment_score":-0.0363529697060585}],"sentiment":"neutral","sentiment_score":-0.20066254513292778,"channel":0,"num_words":41,"start":23.705,"end":42.34},{"sentences":[{"text":"Thank you.","start":43.04,"end":43.78,"sentiment":"neutral","sentiment_score":0.18738102167844772}],"sentiment":"neutral","sentiment_score":0.18738102167844772,"channel":0,"num_words":2,"start":43.04,"end":43.78},{"sentences":[{"text":"I'm sorry.","start":44.825,"end":45.545,"sentiment":"neutral","sentiment_score":-0.21127694100141525},{"text":"This person is not available.","start":45.545,"end":47.005,"sentiment":"negative","sentiment_score":-0.3549981713294983},{"text":"If you would like to leave an additional message, please reply after the tone.","start":47.385,"end":51.485,"sentiment":"neutral","sentiment_score":-0.13918152717607363}],"sentiment":"neutral","sentiment_score":-0.1974326723388263,"channel":1,"num_words":21,"start":44.825,"end":51.485}]},"summary":{"result":"success","short":"The customer is trying to contact someone named Tom, but is having trouble on the phone. The agent informs the customer that Tom is not available and offers to transfer them to another line, but the customer declines and decides to leave a message."},"intents":{"segments":[{"text":"Hi, Tom. Thanks. I'm doing fine. Please stay on the Oh, line. I don't have Tom, can I call you back? I'm just going to switch Teams because I'm in the cloud PC, and it's not letting me on the camera. I'll be I'll be I'll call you right back. Right? One moment.","start_word":16,"end_word":68,"intents":[{"intent":"Contact timo","confidence_score":0.00024146326}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hi, Tom.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.027267593890428543},{"text":"Thanks. I'm doing fine.","start_word":18,"end_word":21,"sentiment":"positive","sentiment_score":0.5634753704071045},{"text":"Please stay on the Oh, line. I don't have Tom, can I call you back? I'm just going to switch Teams because I'm in the cloud PC, and it's not letting me on the camera. I'll be I'll be I'll call you right back. Right? One moment. Thank you. I'm sorry.","start_word":22,"end_word":72,"sentiment":"neutral","sentiment_score":-0.15837763249874115},{"text":"This person is not available.","start_word":73,"end_word":77,"sentiment":"negative","sentiment_score":-0.35036492347717285},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":78,"end_word":91,"sentiment":"neutral","sentiment_score":-0.14253191649913788}],"average":{"sentiment":"neutral","sentiment_score":-0.08735105172911686}}}}