{"metadata":{"transaction_key":"deprecated","request_id":"019ffd71-b90a-7612-8153-9364c8ea8ea4","sha256":"9aeea878c15c7d2a2c38e7bd5fdc25ecda313c4f357ae151bd58d9c666c093a8","created":"2026-08-13T23:25:17.176Z","duration":8.207937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Warwick from Complementics. I'm sorry I can't come to the phone right now. If you can leave a message, I'll call.","confidence":0.9970703,"words":[{"word":"hi","start":0.48,"end":0.88,"confidence":0.9909668,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.11079587042331696},{"word":"you've","start":0.88,"end":1.1999999,"confidence":0.9890137,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.1016835793852806},{"word":"reached","start":1.1999999,"end":1.52,"confidence":0.9980469,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.1318880170583725},{"word":"warwick","start":1.52,"end":1.8399999,"confidence":0.5878906,"punctuated_word":"Warwick","sentiment":"neutral","sentiment_score":0.2088063359260559},{"word":"from","start":1.8399999,"end":2.1599998,"confidence":0.97998047,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2570781111717224},{"word":"complementics","start":2.1599998,"end":2.6599998,"confidence":0.55355835,"punctuated_word":"Complementics.","sentiment":"neutral","sentiment_score":0.23359821736812592},{"word":"i'm","start":2.96,"end":3.1999998,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6198898553848267},{"word":"sorry","start":3.1999998,"end":3.4399998,"confidence":0.99902344,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.5646395683288574},{"word":"i","start":3.4399998,"end":3.6,"confidence":0.54345703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6074200868606567},{"word":"can't","start":3.6,"end":4.0,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6415379047393799},{"word":"come","start":4.0,"end":4.16,"confidence":0.9941406,"punctuated_word":"come","sentiment":"negative","sentiment_score":-0.5748828649520874},{"word":"to","start":4.16,"end":4.3199997,"confidence":0.9970703,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6439628601074219},{"word":"the","start":4.3199997,"end":4.48,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6782065629959106},{"word":"phone","start":4.48,"end":4.7999997,"confidence":0.9951172,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.5778128504753113},{"word":"right","start":4.7999997,"end":5.04,"confidence":0.99902344,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5735520124435425},{"word":"now","start":5.04,"end":5.52,"confidence":0.99658203,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5407345294952393},{"word":"if","start":5.52,"end":5.64,"confidence":0.9941406,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.12577734887599945},{"word":"you","start":5.64,"end":5.7599998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13789603114128113},{"word":"can","start":5.7599998,"end":6.2599998,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.1716080904006958},{"word":"leave","start":6.72,"end":6.96,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.16018939018249512},{"word":"a","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17638105154037476},{"word":"message","start":7.12,"end":7.62,"confidence":0.9890137,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.14646056294441223},{"word":"i'll","start":7.68,"end":7.9199996,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.15341657400131226},{"word":"call","start":7.9199996,"end":8.207937,"confidence":0.98339844,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.10821659862995148}],"paragraphs":{"transcript":"\nHi. You've reached Warwick from Complementics. I'm sorry I can't come to the phone right now. If you can leave a message, I'll call.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.11079587042331696},{"text":"You've reached Warwick from Complementics.","start":0.88,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.18661085218191148},{"text":"I'm sorry I can't come to the phone right now.","start":2.96,"end":5.52,"sentiment":"negative","sentiment_score":-0.6022639095783233},{"text":"If you can leave a message, I'll call.","start":5.52,"end":8.207937,"sentiment":"neutral","sentiment_score":-0.14749320596456528}],"sentiment":"neutral","sentiment_score":-0.25661394217362005,"num_words":24,"start":0.48,"end":8.207937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Warwick from Complementics. I'm sorry I can't come to the phone right now. If you can leave a message, I'll call.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.11079587042331696},{"text":"You've reached Warwick from Complementics.","start":0.88,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.18661085218191148},{"text":"I'm sorry I can't come to the phone right now.","start":2.96,"end":5.52,"sentiment":"negative","sentiment_score":-0.6022639095783233},{"text":"If you can leave a message, I'll call.","start":5.52,"end":8.207937,"sentiment":"neutral","sentiment_score":-0.14749320596456528}],"sentiment":"neutral","sentiment_score":-0.25661394217362005,"channel":1,"num_words":24,"start":0.48,"end":8.207937}]},"summary":{"result":"success","short":"Hi. You've reached Warwick from Complementics. I'm sorry I can't come to the phone right now. If you can leave a message, I'll call."},"intents":{"segments":[{"text":"If you can leave a message, I'll call.","start_word":16,"end_word":23,"intents":[{"intent":"Leave message","confidence_score":0.41325682}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Warwick from Complementics.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.17865803837776184},{"text":"I'm sorry I can't come to the phone right now.","start_word":6,"end_word":15,"sentiment":"negative","sentiment_score":-0.6057486534118652},{"text":"If you can leave a message, I'll call.","start_word":16,"end_word":23,"sentiment":"neutral","sentiment_score":-0.15521787106990814}],"average":{"sentiment":"neutral","sentiment_score":-0.2048297609601702}}}}