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Good morning. This is Abby. I'm calling on behalf of Daniel from TechnoOne in Springfield, Brisbane. Hello?\n\nChannel 1: And?\n\nChannel 0: Oh, yeah. Daniel asked me to reach out to you to check if you do have a recurring IT issue or you need IT support.\n\nChannel 1: I've no. No. You it doesn't\n\nChannel 0: So\n\nChannel 1: make\n\nChannel 0: far,\n\nChannel 1: sense,\n\nChannel 0: so this\n\nChannel 1: sir. Please take me off any list you've got me on. Thank you.\n\nChannel 0: Alright. No problem, sir. Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Simon speaking.","start":1.28,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.0023891867604106665}],"sentiment":"neutral","sentiment_score":0.0023891867604106665,"channel":1,"num_words":2,"start":1.28,"end":2.1799998},{"sentences":[{"text":"Oh, hi, sir.","start":3.36,"end":4.16,"sentiment":"neutral","sentiment_score":0.13050146152575812},{"text":"Good morning.","start":4.16,"end":4.72,"sentiment":"neutral","sentiment_score":0.28745341300964355},{"text":"This is Abby.","start":4.72,"end":5.6,"sentiment":"neutral","sentiment_score":0.1626160889863968},{"text":"I'm calling on behalf of Daniel from TechnoOne in Springfield, Brisbane.","start":5.6,"end":11.059999,"sentiment":"neutral","sentiment_score":0.07490059665658257},{"text":"Hello?","start":13.679999,"end":14.179999,"sentiment":"neutral","sentiment_score":0.026964757591485977}],"sentiment":"neutral","sentiment_score":0.11525653991848231,"channel":0,"num_words":20,"start":3.36,"end":14.179999},{"sentences":[{"text":"And?","start":14.865,"end":15.365,"sentiment":"neutral","sentiment_score":0.018927697092294693}],"sentiment":"neutral","sentiment_score":0.018927697092294693,"channel":1,"num_words":1,"start":14.865,"end":15.365},{"sentences":[{"text":"Oh, yeah.","start":15.3949995,"end":15.955,"sentiment":"neutral","sentiment_score":-0.017161602154374123},{"text":"Daniel asked me to reach out to you to check if you do have a recurring IT issue or you need IT support.","start":15.955,"end":23.734999,"sentiment":"neutral","sentiment_score":-0.031895360747433224}],"sentiment":"neutral","sentiment_score":-0.0307166600599885,"channel":0,"num_words":25,"start":15.3949995,"end":23.734999},{"sentences":[{"text":"I've no.","start":24.865,"end":26.385,"sentiment":"negative","sentiment_score":-0.3837047815322876},{"text":"No.","start":26.385,"end":26.705,"sentiment":"negative","sentiment_score":-0.48690682649612427},{"text":"You it doesn't","start":26.705,"end":28.83,"sentiment":"negative","sentiment_score":-0.5314518213272095}],"sentiment":"negative","sentiment_score":-0.47477864225705463,"channel":1,"num_words":6,"start":24.865,"end":28.83},{"sentences":[{"text":"So","start":28.675,"end":28.914999,"sentiment":"negative","sentiment_score":-0.41663697361946106}],"sentiment":"negative","sentiment_score":-0.41663697361946106,"channel":0,"num_words":1,"start":28.675,"end":28.914999},{"sentences":[{"text":"make","start":28.83,"end":29.07,"sentiment":"negative","sentiment_score":-0.5036284923553467}],"sentiment":"negative","sentiment_score":-0.5036284923553467,"channel":1,"num_words":1,"start":28.83,"end":29.07},{"sentences":[{"text":"far,","start":28.914999,"end":29.235,"sentiment":"negative","sentiment_score":-0.5406984686851501}],"sentiment":"negative","sentiment_score":-0.5406984686851501,"channel":0,"num_words":1,"start":28.914999,"end":29.235},{"sentences":[{"text":"sense,","start":29.07,"end":29.47,"sentiment":"negative","sentiment_score":-0.511684238910675}],"sentiment":"negative","sentiment_score":-0.511684238910675,"channel":1,"num_words":1,"start":29.07,"end":29.47},{"sentences":[{"text":"so this","start":29.235,"end":29.715,"sentiment":"negative","sentiment_score":-0.5334599316120148}],"sentiment":"negative","sentiment_score":-0.5334599316120148,"channel":0,"num_words":2,"start":29.235,"end":29.715},{"sentences":[{"text":"sir.","start":29.47,"end":29.97,"sentiment":"negative","sentiment_score":-0.5285294055938721},{"text":"Please take me off any list you've got me on.","start":30.269999,"end":32.51,"sentiment":"negative","sentiment_score":-0.6933912515640259},{"text":"Thank you.","start":32.51,"end":33.25,"sentiment":"neutral","sentiment_score":0.06011690944433212}],"sentiment":"negative","sentiment_score":-0.564785238641959,"channel":1,"num_words":13,"start":29.47,"end":33.25},{"sentences":[{"text":"Alright.","start":34.468876,"end":34.868874,"sentiment":"neutral","sentiment_score":0.1028616428375244},{"text":"No problem, sir.","start":34.868874,"end":35.668877,"sentiment":"neutral","sentiment_score":0.21808449427286783},{"text":"Take care.","start":35.668877,"end":36.388874,"sentiment":"neutral","sentiment_score":0.2657381221652031},{"text":"Bye bye.","start":36.388874,"end":37.128876,"sentiment":"neutral","sentiment_score":0.10701283439993858}],"sentiment":"neutral","sentiment_score":0.1878271298483014,"channel":0,"num_words":8,"start":34.468876,"end":37.128876}]},"summary":{"result":"success","short":"Abby, a representative from TechnoOne in Brisbane, calls a customer named Daniel to ask if he has a recurring IT issue or needs IT support. Daniel tells her that she doesn't know and Abby apologizes for the misunderstanding before ending the call."},"intents":{"segments":[{"text":"Please take me off any list you've got me on. Thank you. Alright.","start_word":61,"end_word":73,"intents":[{"intent":"Request removal from contact list","confidence_score":0.15806939}]}]},"sentiments":{"segments":[{"text":"Simon speaking. Oh, hi, sir. Good morning. This is Abby. I'm calling on behalf of Daniel from TechnoOne in Springfield, Brisbane. Hello? And? Oh, yeah. Daniel asked me to reach out to you to check if you do have a recurring IT issue or you need IT support.","start_word":0,"end_word":47,"sentiment":"neutral","sentiment_score":0.04228983074426651},{"text":"I've no. No. You it doesn't So make far, sense, so this sir. Please take me off any list you've got me on.","start_word":48,"end_word":70,"sentiment":"negative","sentiment_score":-0.5523726344108582},{"text":"Thank you. Alright. No problem, sir. Take care. Bye bye.","start_word":71,"end_word":80,"sentiment":"neutral","sentiment_score":0.15612611174583435}],"average":{"sentiment":"neutral","sentiment_score":-0.11075914001464844}}}}