{"metadata":{"transaction_key":"deprecated","request_id":"019ff34d-620f-7440-85c9-5133a3a315c9","sha256":"3ef90839375622891450e06cb708074e8dfb1792f7d50f883602764cb91440c8","created":"2026-08-12T00:09:24.302Z","duration":435.38394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1872,"output_tokens":99},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2115,"output_tokens":2120},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2115,"output_tokens":96}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Mark. This is Dana from OQ Financial. How are you today? I'm very well. Thank you. Thanks for asking. I had you booked in today for a bit of a quick catch up around your portfolio. Is now still a good time there for you? Oh, fantastic. Samantha, let me know that you are at work at the moment. Is that correct? Yeah. That's okay. I'll try not to take too much of your time, but let me know if you do happen to have any questions. I'll go through the portfolio, have a bit of a chat about what's been happening for you. And then if we need to sort of come back, we can always come back and have another conversation or look at advice down the track for you. Okay? Excellent. Before I jump into the call, Mark, just to let you know, we do record our calls for quality and training purposes. Moving forward, are you comfortable with it proceeding with that for you? Fantastic. Excellent. And just to do a quick security check there for you. So just to confirm, your full name, your date of birth, and address I should have file. Yep. Yep. Fantastic. Thank you so much for that. So, ma'am, the main questions were just sort of talking through your portfolio. Was that right? Is there anything else that you sort of wanted me to touch on or any specific questions? Yeah. Yeah. Yep. Yes. Absolutely. No. Definitely. So having a look, now you came on board originally in 2023. So just to give you the the last twelve month update first, when I look at things, after fees, your portfolio for the last twelve months has returned an 8.86% return, which is really good. As a dollar figure, the earnings plus the growth in the last twelve months, you've made $43,087.68. So by no means a bad return at all. It is quite good for where you're at and what's been happening globally this year. When I look at it from inception, so when you came onboard in 2023, overall, net of fees, you've returned a 44.05% return for the last three years total. So when we look at that and break it down per year, it's an average of about 14.68% on a yearly basis. So it is honestly not a bad return there. To kinda give you a little bit of context, so the portfolio you're in is more of a growth portfolio. So that generally sees about 80% of your super invested in those growth assets. So think things like Australian shares, international shares, listed property, and commodities, so gold and silver. Then the yellow 20% in low risk defensive investments, so cash, bonds, and fixed interest. This sort of growth environment, you're sort of expecting around about a seven to 9% return on a yearly basis. So the fact that you've averaged about 14% or a little over 14% per year. It shows that your portfolio has been performing very, very well there. I did kinda just go back and have a look at some of the underlying investments. And whilst your portfolio has done really well, we're really happy with it. I can see some changes that we might look to make down the track. Now one of your investments you've probably not sure if you've had a look. Do you look at your super very often, or are you able to log in to your super? Yeah. That's okay. So when you came on board originally, we had recommended the Bannalong Australian Equities investment in there. Now to give you a bit of context, this investment is a managed fund. It's an actively managed fund. So the investment manager within Bannalong is meant to be out trying to outperform against the market. So they're picking investments and trying to outperform against the industries, the market they're tracking. This year, they actually haven't been able to do that. Back to, you know, a couple of years ago, they were haven't been able to do that. Back to, you know, a couple of years ago, they were doing very, very well. This year, they've fallen down a little bit. So we are sort of at the moment having a look at everyone's portfolios. And whilst things are still working harder for you, I would like to maybe come back and maybe switch that investment out there. I would like to maybe also review your whole portfolio and also your Australian Retirement Trust Fund as well. So everything as a whole between the two funds to see what you've got, how it's all working, whether it's all working well coincidentally, whether we need to change any of the investments between the two funds there for you. Are you open to me maybe looking and doing that updated advice for you? Yeah. Beautiful. To be able to do that, I do need to be able to grab a copy of your Australian retirement trust balance and performance report. Are you I know I'm not sure. Samantha speak to you the other day about see you sending it? Yeah. And has anything come through to your email there as yet? Nothing. Okay. What we'll do, I would like to maybe touch base in a couple of weeks and sort of go through a proper annual review with you just to review all of your circumstances as a whole so we can look to update the advice for you. But to do that, I do need to get the the report from ART because it has your insurance information there as well. And to do the advice, we wanna look at everything as a whole for you. If I get Samantha to rerequest that one, I'll get her to follow-up to see if it comes through. Have you checked your junk mail as well just to double check? Because sometimes super gets pushed into the junk mail there. Yeah. That's yeah. That's okay. Did you I would love to make another appointment to sort of catch up in a couple of weeks and do a proper review with you. What time of day normally suits you better to go through things in a bit more detail? That's okay. Yep. Mhmm. Okay. Not a problem at all. I'll get Samantha to rerequest that ART report for you, and I'll get her to follow-up to make another appointment to do a proper review with you. We'll review all your circumstances, look at your goals, and look at projecting your report. And I'll update a whole big advice piece for you so we can look at what we're doing, where we're tracking for, and how that looks for you as well if you're comfortable doing that. Does that sound okay? Yeah. Fantastic. Do you have any other questions? Is there anything that I haven't touched on that you might want for me at the moment? That's okay? Yep. Perfect. Perfect. Well, what I'll also do, if you like, is I'll shoot you an email very shortly. I can save these reports down and send them to you. That way, you have a copy of what I was going through. That way, you can have a bit of a look at that and run your eyes over it as well. If you find you have additional questions, you're welcome to let me know. Okay? My pleasure, Mark. I hope you have a good day. Thanks so much for your time. See you later. 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Mark. This is Dana from OQ Financial. How are you today? I'm very well. Thank you.\n\nThanks for asking. I had you booked in today for a bit of a quick catch up around your portfolio. Is now still a good time there for you? Oh, fantastic. Samantha, let me know that you are at work at the moment.\n\nIs that correct? Yeah. That's okay. I'll try not to take too much of your time, but let me know if you do happen to have any questions. I'll go through the portfolio, have a bit of a chat about what's been happening for you.\n\nAnd then if we need to sort of come back, we can always come back and have another conversation or look at advice down the track for you. Okay? Excellent. Before I jump into the call, Mark, just to let you know, we do record our calls for quality and training purposes. Moving forward, are you comfortable with it proceeding with that for you?\n\nFantastic. Excellent. And just to do a quick security check there for you. So just to confirm, your full name, your date of birth, and address I should have file. Yep.\n\nYep. Fantastic. Thank you so much for that. So, ma'am, the main questions were just sort of talking through your portfolio. Was that right?\n\nIs there anything else that you sort of wanted me to touch on or any specific questions? Yeah. Yeah. Yep. Yes.\n\nAbsolutely. No. Definitely. So having a look, now you came on board originally in 2023. So just to give you the the last twelve month update first, when I look at things, after fees, your portfolio for the last twelve months has returned an 8.86% return, which is really good.\n\nAs a dollar figure, the earnings plus the growth in the last twelve months, you've made $43,087.68. So by no means a bad return at all. It is quite good for where you're at and what's been happening globally this year. When I look at it from inception, so when you came onboard in 2023, overall, net of fees, you've returned a 44.05% return for the last three years total. So when we look at that and break it down per year, it's an average of about 14.68% on a yearly basis.\n\nSo it is honestly not a bad return there. To kinda give you a little bit of context, so the portfolio you're in is more of a growth portfolio. So that generally sees about 80% of your super invested in those growth assets. So think things like Australian shares, international shares, listed property, and commodities, so gold and silver. Then the yellow 20% in low risk defensive investments, so cash, bonds, and fixed interest.\n\nThis sort of growth environment, you're sort of expecting around about a seven to 9% return on a yearly basis. So the fact that you've averaged about 14% or a little over 14% per year. It shows that your portfolio has been performing very, very well there. I did kinda just go back and have a look at some of the underlying investments. And whilst your portfolio has done really well, we're really happy with it.\n\nI can see some changes that we might look to make down the track. Now one of your investments you've probably not sure if you've had a look. Do you look at your super very often, or are you able to log in to your super? Yeah. That's okay.\n\nSo when you came on board originally, we had recommended the Bannalong Australian Equities investment in there. Now to give you a bit of context, this investment is a managed fund. It's an actively managed fund. So the investment manager within Bannalong is meant to be out trying to outperform against the market. So they're picking investments and trying to outperform against the industries, the market they're tracking.\n\nThis year, they actually haven't been able to do that. Back to, you know, a couple of years ago, they were haven't been able to do that. Back to, you know, a couple of years ago, they were doing very, very well. This year, they've fallen down a little bit. So we are sort of at the moment having a look at everyone's portfolios.\n\nAnd whilst things are still working harder for you, I would like to maybe come back and maybe switch that investment out there. I would like to maybe also review your whole portfolio and also your Australian Retirement Trust Fund as well. So everything as a whole between the two funds to see what you've got, how it's all working, whether it's all working well coincidentally, whether we need to change any of the investments between the two funds there for you. Are you open to me maybe looking and doing that updated advice for you? Yeah.\n\nBeautiful. To be able to do that, I do need to be able to grab a copy of your Australian retirement trust balance and performance report. Are you I know I'm not sure. Samantha speak to you the other day about see you sending it? Yeah.\n\nAnd has anything come through to your email there as yet? Nothing. Okay. What we'll do, I would like to maybe touch base in a couple of weeks and sort of go through a proper annual review with you just to review all of your circumstances as a whole so we can look to update the advice for you. But to do that, I do need to get the the report from ART because it has your insurance information there as well.\n\nAnd to do the advice, we wanna look at everything as a whole for you. If I get Samantha to rerequest that one, I'll get her to follow-up to see if it comes through. Have you checked your junk mail as well just to double check? Because sometimes super gets pushed into the junk mail there. Yeah.\n\nThat's yeah. That's okay. Did you I would love to make another appointment to sort of catch up in a couple of weeks and do a proper review with you. What time of day normally suits you better to go through things in a bit more detail? That's okay.\n\nYep. Mhmm. Okay. Not a problem at all. I'll get Samantha to rerequest that ART report for you, and I'll get her to follow-up to make another appointment to do a proper review with you.\n\nWe'll review all your circumstances, look at your goals, and look at projecting your report. And I'll update a whole big advice piece for you so we can look at what we're doing, where we're tracking for, and how that looks for you as well if you're comfortable doing that. Does that sound okay? Yeah. Fantastic.\n\nDo you have any other questions? Is there anything that I haven't touched on that you might want for me at the moment? That's okay? Yep. Perfect.\n\nPerfect. Well, what I'll also do, if you like, is I'll shoot you an email very shortly. I can save these reports down and send them to you. That way, you have a copy of what I was going through. That way, you can have a bit of a look at that and run your eyes over it as well.\n\nIf you find you have additional questions, you're welcome to let me know. Okay? My pleasure, Mark. I hope you have a good day. Thanks so much for your time.\n\nSee you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mark.","start":3.36,"end":3.84,"sentiment":"neutral","sentiment_score":0.12281254678964615},{"text":"This is Dana from OQ Financial.","start":3.84,"end":5.54,"sentiment":"neutral","sentiment_score":0.1685082217057546},{"text":"How are you today?","start":5.6,"end":6.58,"sentiment":"neutral","sentiment_score":0.20097986608743668},{"text":"I'm very well.","start":10.4,"end":11.28,"sentiment":"positive","sentiment_score":0.5737542311350504},{"text":"Thank you.","start":11.28,"end":11.679999,"sentiment":"positive","sentiment_score":0.6545751988887787}],"sentiment":"neutral","sentiment_score":0.299470998785075,"num_words":17,"start":3.36,"end":11.679999},{"sentences":[{"text":"Thanks for asking.","start":11.679999,"end":12.639999,"sentiment":"positive","sentiment_score":0.6123474637667338},{"text":"I had you booked in today for a bit of a quick catch up around your portfolio.","start":12.639999,"end":16.725,"sentiment":"neutral","sentiment_score":0.2255158468204386},{"text":"Is now still a good time there for you?","start":16.865,"end":18.885,"sentiment":"neutral","sentiment_score":0.1683875471353531},{"text":"Oh, fantastic.","start":20.465,"end":21.205,"sentiment":"positive","sentiment_score":0.42107656598091125},{"text":"Samantha, let me know that you are at work at the moment.","start":21.585,"end":24.145,"sentiment":"neutral","sentiment_score":0.1436525130023559}],"sentiment":"neutral","sentiment_score":0.22679727905711464,"num_words":43,"start":11.679999,"end":24.145},{"sentences":[{"text":"Is that correct?","start":24.145,"end":25.045,"sentiment":"neutral","sentiment_score":0.12766996771097183},{"text":"Yeah.","start":26.305,"end":26.544998,"sentiment":"neutral","sentiment_score":0.11578774452209473},{"text":"That's okay.","start":26.544998,"end":27.185,"sentiment":"neutral","sentiment_score":0.18237271904945374},{"text":"I'll try not to take too much of your time, but let me know if you do happen to have any questions.","start":27.185,"end":30.81,"sentiment":"neutral","sentiment_score":0.17483960566195575},{"text":"I'll go through the portfolio, have a bit of a chat about what's been happening for you.","start":30.89,"end":34.51,"sentiment":"neutral","sentiment_score":0.20471201924716725}],"sentiment":"neutral","sentiment_score":0.1820026386115286,"num_words":45,"start":24.145,"end":34.51},{"sentences":[{"text":"And then if we need to sort of come back, we can always come back and have another conversation or look at advice down the track for you.","start":34.89,"end":41.37,"sentiment":"neutral","sentiment_score":0.10724938847124577},{"text":"Okay?","start":41.37,"end":41.87,"sentiment":"neutral","sentiment_score":0.07449968159198761},{"text":"Excellent.","start":42.65,"end":43.15,"sentiment":"positive","sentiment_score":0.3360893130302429},{"text":"Before I jump into the call, Mark, just to let you know, we do record our calls for quality and training purposes.","start":43.449997,"end":47.645,"sentiment":"neutral","sentiment_score":0.13723298263820735},{"text":"Moving forward, are you comfortable with it proceeding with that for you?","start":47.645,"end":50.625,"sentiment":"neutral","sentiment_score":0.07643794175237417}],"sentiment":"neutral","sentiment_score":0.11484301235759631,"num_words":64,"start":34.89,"end":50.625},{"sentences":[{"text":"Fantastic.","start":51.165,"end":51.665,"sentiment":"positive","sentiment_score":0.4960942566394806},{"text":"Excellent.","start":52.605003,"end":53.005,"sentiment":"positive","sentiment_score":0.4231230616569519},{"text":"And just to do a quick security check there for you.","start":53.005,"end":55.085003,"sentiment":"neutral","sentiment_score":0.15621966800906442},{"text":"So just to confirm, your full name, your date of birth, and address I should have file.","start":55.085003,"end":61.18,"sentiment":"neutral","sentiment_score":0.0988872362410321},{"text":"Yep.","start":61.18,"end":61.68,"sentiment":"neutral","sentiment_score":0.01452985405921936}],"sentiment":"neutral","sentiment_score":0.13978214634041633,"num_words":31,"start":51.165,"end":61.68},{"sentences":[{"text":"Yep.","start":64.3,"end":64.54,"sentiment":"neutral","sentiment_score":0.1238766461610794},{"text":"Fantastic.","start":64.54,"end":65.04,"sentiment":"positive","sentiment_score":0.4276556670665741},{"text":"Thank you so much for that.","start":65.42,"end":67.04,"sentiment":"positive","sentiment_score":0.5281030436356863},{"text":"So, ma'am, the main questions were just sort of talking through your portfolio.","start":67.1,"end":70.24,"sentiment":"neutral","sentiment_score":0.18838928181391495},{"text":"Was that right?","start":70.3,"end":70.94,"sentiment":"neutral","sentiment_score":0.13786523044109344}],"sentiment":"neutral","sentiment_score":0.2742836220810811,"num_words":24,"start":64.3,"end":70.94},{"sentences":[{"text":"Is there anything else that you sort of wanted me to touch on or any specific questions?","start":70.94,"end":75.005005,"sentiment":"neutral","sentiment_score":0.045292126124396044},{"text":"Yeah.","start":76.185005,"end":76.685005,"sentiment":"neutral","sentiment_score":-0.00309688039124012},{"text":"Yeah.","start":79.065,"end":79.565,"sentiment":"neutral","sentiment_score":0.039848241955041885},{"text":"Yep.","start":86.265,"end":86.52,"sentiment":"neutral","sentiment_score":-0.015198971144855022},{"text":"Yes.","start":90.119995,"end":90.619995,"sentiment":"neutral","sentiment_score":0.04368746280670166}],"sentiment":"neutral","sentiment_score":0.03977171415906577,"num_words":21,"start":70.94,"end":90.619995},{"sentences":[{"text":"Absolutely.","start":90.84,"end":91.34,"sentiment":"neutral","sentiment_score":0.09991616010665894},{"text":"No.","start":91.88,"end":92.2,"sentiment":"neutral","sentiment_score":0.04964807257056236},{"text":"Definitely.","start":92.2,"end":92.7,"sentiment":"neutral","sentiment_score":0.16185255348682404},{"text":"So having a look, now you came on board originally in 2023.","start":92.84,"end":96.92,"sentiment":"neutral","sentiment_score":0.17365321641167006},{"text":"So just to give you the the last twelve month update first, when I look at things, after fees, your portfolio for the last twelve months has returned an 8.86% return, which is really good.","start":96.92,"end":108.425,"sentiment":"positive","sentiment_score":0.442941409775189}],"sentiment":"positive","sentiment_score":0.357964094504714,"num_words":50,"start":90.84,"end":108.425},{"sentences":[{"text":"As a dollar figure, the earnings plus the growth in the last twelve months, you've made $43,087.68.","start":109.045,"end":116.5,"sentiment":"neutral","sentiment_score":0.23716041182770448},{"text":"So by no means a bad return at all.","start":116.5,"end":119.22,"sentiment":"positive","sentiment_score":0.3679512639840444},{"text":"It is quite good for where you're at and what's been happening globally this year.","start":119.22,"end":123.479996,"sentiment":"positive","sentiment_score":0.5431926528612773},{"text":"When I look at it from inception, so when you came onboard in 2023, overall, net of fees, you've returned a 44.05% return for the last three years total.","start":124.34,"end":134.295,"sentiment":"neutral","sentiment_score":0.22386842555013195},{"text":"So when we look at that and break it down per year, it's an average of about 14.68% on a yearly basis.","start":134.515,"end":140.995,"sentiment":"neutral","sentiment_score":0.16159712658687073}],"sentiment":"neutral","sentiment_score":0.2775923836490382,"num_words":92,"start":109.045,"end":140.995},{"sentences":[{"text":"So it is honestly not a bad return there.","start":140.995,"end":143.95,"sentiment":"positive","sentiment_score":0.3604089352819655},{"text":"To kinda give you a little bit of context, so the portfolio you're in is more of a growth portfolio.","start":144.65,"end":150.67,"sentiment":"neutral","sentiment_score":0.09240385070443154},{"text":"So that generally sees about 80% of your super invested in those growth assets.","start":150.97,"end":155.715,"sentiment":"neutral","sentiment_score":0.14161519599812372},{"text":"So think things like Australian shares, international shares, listed property, and commodities, so gold and silver.","start":155.715,"end":161.895,"sentiment":"neutral","sentiment_score":0.09698853245936334},{"text":"Then the yellow 20% in low risk defensive investments, so cash, bonds, and fixed interest.","start":162.675,"end":167.76,"sentiment":"neutral","sentiment_score":0.1033004159728686}],"sentiment":"neutral","sentiment_score":0.13750936398030938,"num_words":74,"start":140.995,"end":167.76},{"sentences":[{"text":"This sort of growth environment, you're sort of expecting around about a seven to 9% return on a yearly basis.","start":167.76,"end":174.07999,"sentiment":"neutral","sentiment_score":0.13858930319547652},{"text":"So the fact that you've averaged about 14% or a little over 14% per year.","start":174.07999,"end":179.855,"sentiment":"neutral","sentiment_score":0.14214807152748107},{"text":"It shows that your portfolio has been performing very, very well there.","start":179.855,"end":183.875,"sentiment":"positive","sentiment_score":0.6485729689399401},{"text":"I did kinda just go back and have a look at some of the underlying investments.","start":185.055,"end":188.655,"sentiment":"positive","sentiment_score":0.3726507183164358},{"text":"And whilst your portfolio has done really well, we're really happy with it.","start":188.655,"end":192.24,"sentiment":"positive","sentiment_score":0.6205223363179427}],"sentiment":"positive","sentiment_score":0.35152742933285863,"num_words":76,"start":167.76,"end":192.24},{"sentences":[{"text":"I can see some changes that we might look to make down the track.","start":192.48001,"end":196.16,"sentiment":"neutral","sentiment_score":0.19623943152172224},{"text":"Now one of your investments you've probably not sure if you've had a look.","start":196.16,"end":200.88,"sentiment":"neutral","sentiment_score":0.016744842287153006},{"text":"Do you look at your super very often, or are you able to log in to your super?","start":200.88,"end":204.42,"sentiment":"neutral","sentiment_score":-0.0017522124884029229},{"text":"Yeah.","start":207.985,"end":208.30501,"sentiment":"neutral","sentiment_score":0.05412614718079567},{"text":"That's okay.","start":208.30501,"end":209.125,"sentiment":"neutral","sentiment_score":0.10222731530666351}],"sentiment":"neutral","sentiment_score":0.0654861384964719,"num_words":49,"start":192.48001,"end":209.125},{"sentences":[{"text":"So when you came on board originally, we had recommended the Bannalong Australian Equities investment in there.","start":209.18501,"end":215.345,"sentiment":"neutral","sentiment_score":0.08564470839851043},{"text":"Now to give you a bit of context, this investment is a managed fund.","start":215.345,"end":219.47,"sentiment":"neutral","sentiment_score":0.05242444947361946},{"text":"It's an actively managed fund.","start":219.47,"end":221.06999,"sentiment":"neutral","sentiment_score":0.10867902636528015},{"text":"So the investment manager within Bannalong is meant to be out trying to outperform against the market.","start":221.06999,"end":226.26999,"sentiment":"neutral","sentiment_score":0.18221455330357833},{"text":"So they're picking investments and trying to outperform against the industries, the market they're tracking.","start":226.26999,"end":230.84999,"sentiment":"neutral","sentiment_score":0.11854971547921499}],"sentiment":"neutral","sentiment_score":0.11189986184677657,"num_words":68,"start":209.18501,"end":230.84999},{"sentences":[{"text":"This year, they actually haven't been able to do that.","start":231.39,"end":231.75,"sentiment":"neutral","sentiment_score":-0.22922331392765044},{"text":"Back to, you know, a couple of years ago, they were haven't been able to do that.","start":231.75,"end":234.47499,"sentiment":"neutral","sentiment_score":-0.1949500537970487},{"text":"Back to, you know, a couple of years ago, they were doing very, very well.","start":234.47499,"end":237.635,"sentiment":"neutral","sentiment_score":-0.05644723450144132},{"text":"This year, they've fallen down a little bit.","start":237.635,"end":239.715,"sentiment":"negative","sentiment_score":-0.3882967010140419},{"text":"So we are sort of at the moment having a look at everyone's portfolios.","start":239.715,"end":242.855,"sentiment":"neutral","sentiment_score":-0.11139945206897599}],"sentiment":"neutral","sentiment_score":-0.17373528919415548,"num_words":64,"start":231.39,"end":242.855},{"sentences":[{"text":"And whilst things are still working harder for you, I would like to maybe come back and maybe switch that investment out there.","start":243.39499,"end":249.25,"sentiment":"neutral","sentiment_score":-0.11297833611783774},{"text":"I would like to maybe also review your whole portfolio and also your Australian Retirement Trust Fund as well.","start":249.55,"end":256.27002,"sentiment":"neutral","sentiment_score":0.15641999264296733},{"text":"So everything as a whole between the two funds to see what you've got, how it's all working, whether it's all working well coincidentally, whether we need to change any of the investments between the two funds there for you.","start":256.27002,"end":267.335,"sentiment":"neutral","sentiment_score":0.21482667252421378},{"text":"Are you open to me maybe looking and doing that updated advice for you?","start":267.715,"end":271.41498,"sentiment":"neutral","sentiment_score":0.11467226089111396},{"text":"Yeah.","start":272.835,"end":273.235,"sentiment":"positive","sentiment_score":0.5869622230529785}],"sentiment":"neutral","sentiment_score":0.11504040109281688,"num_words":97,"start":243.39499,"end":273.235},{"sentences":[{"text":"Beautiful.","start":273.235,"end":273.735,"sentiment":"positive","sentiment_score":0.7448891401290894},{"text":"To be able to do that, I do need to be able to grab a copy of your Australian retirement trust balance and performance report.","start":273.875,"end":281.38,"sentiment":"neutral","sentiment_score":0.3021705025434494},{"text":"Are you I know I'm not sure.","start":281.38,"end":283.16,"sentiment":"neutral","sentiment_score":-0.003850674921912806},{"text":"Samantha speak to you the other day about see you sending it?","start":283.3,"end":286.44,"sentiment":"neutral","sentiment_score":-0.013026282850963375},{"text":"Yeah.","start":287.7,"end":288.18,"sentiment":"neutral","sentiment_score":0.01582256145775318}],"sentiment":"neutral","sentiment_score":0.17677617709800278,"num_words":46,"start":273.235,"end":288.18},{"sentences":[{"text":"And has anything come through to your email there as yet?","start":288.18,"end":291.135,"sentiment":"neutral","sentiment_score":-0.024286577647382564},{"text":"Nothing.","start":292.73502,"end":293.23502,"sentiment":"neutral","sentiment_score":-0.1075446754693985},{"text":"Okay.","start":293.295,"end":293.795,"sentiment":"neutral","sentiment_score":-0.023398643359541893},{"text":"What we'll do, I would like to maybe touch base in a couple of weeks and sort of go through a proper annual review with you just to review all of your circumstances as a whole so we can look to update the advice for you.","start":293.855,"end":305.81,"sentiment":"neutral","sentiment_score":0.08353871957439443},{"text":"But to do that, I do need to get the the report from ART because it has your insurance information there as well.","start":305.81,"end":312.13,"sentiment":"neutral","sentiment_score":0.08236502321517986}],"sentiment":"neutral","sentiment_score":0.06511074343196503,"num_words":82,"start":288.18,"end":312.13},{"sentences":[{"text":"And to do the advice, we wanna look at everything as a whole for you.","start":312.13,"end":315.83,"sentiment":"neutral","sentiment_score":0.16068016936381657},{"text":"If I get Samantha to rerequest that one, I'll get her to follow-up to see if it comes through.","start":316.85,"end":322.53497,"sentiment":"neutral","sentiment_score":0.09435353486945755},{"text":"Have you checked your junk mail as well just to double check?","start":322.91498,"end":325.555,"sentiment":"neutral","sentiment_score":-0.06649100345869859},{"text":"Because sometimes super gets pushed into the junk mail there.","start":325.555,"end":328.615,"sentiment":"neutral","sentiment_score":-0.08698376007378102},{"text":"Yeah.","start":329.63498,"end":330.13498,"sentiment":"neutral","sentiment_score":0.009944336488842964}],"sentiment":"neutral","sentiment_score":0.04465148065304547,"num_words":57,"start":312.13,"end":330.13498},{"sentences":[{"text":"That's yeah.","start":330.75497,"end":332.19498,"sentiment":"neutral","sentiment_score":0.15504159033298492},{"text":"That's okay.","start":332.19498,"end":333.01498,"sentiment":"neutral","sentiment_score":0.09101965371519327},{"text":"Did you I would love to make another appointment to sort of catch up in a couple of weeks and do a proper review with you.","start":334.27002,"end":340.19,"sentiment":"positive","sentiment_score":0.3516782963505158},{"text":"What time of day normally suits you better to go through things in a bit more detail?","start":340.19,"end":344.37003,"sentiment":"neutral","sentiment_score":0.0917817873551565},{"text":"That's okay.","start":353.325,"end":354.145,"sentiment":"neutral","sentiment_score":0.16704541444778442}],"sentiment":"neutral","sentiment_score":0.2353089674927142,"num_words":49,"start":330.75497,"end":354.145},{"sentences":[{"text":"Yep.","start":365.98,"end":366.48,"sentiment":"neutral","sentiment_score":0.11425112187862396},{"text":"Mhmm.","start":366.62003,"end":367.12003,"sentiment":"neutral","sentiment_score":0.01959425024688244},{"text":"Okay.","start":371.225,"end":371.625,"sentiment":"neutral","sentiment_score":0.21545475721359253},{"text":"Not a problem at all.","start":371.625,"end":372.665,"sentiment":"positive","sentiment_score":0.41278027892112734},{"text":"I'll get Samantha to rerequest that ART report for you, and I'll get her to follow-up to make another appointment to do a proper review with you.","start":372.665,"end":380.605,"sentiment":"positive","sentiment_score":0.41178317754356947}],"sentiment":"positive","sentiment_score":0.3866099233606032,"num_words":35,"start":365.98,"end":380.605},{"sentences":[{"text":"We'll review all your circumstances, look at your goals, and look at projecting your report.","start":380.745,"end":384.985,"sentiment":"positive","sentiment_score":0.3847728967666626},{"text":"And I'll update a whole big advice piece for you so we can look at what we're doing, where we're tracking for, and how that looks for you as well if you're comfortable doing that.","start":384.985,"end":393.13,"sentiment":"positive","sentiment_score":0.3624396809509822},{"text":"Does that sound okay?","start":393.13,"end":394.27,"sentiment":"neutral","sentiment_score":0.23873493820428848},{"text":"Yeah.","start":395.84998,"end":396.25,"sentiment":"positive","sentiment_score":0.5960845947265625},{"text":"Fantastic.","start":396.25,"end":396.75,"sentiment":"positive","sentiment_score":0.7417824268341064}],"sentiment":"positive","sentiment_score":0.3705319474850382,"num_words":56,"start":380.745,"end":396.75},{"sentences":[{"text":"Do you have any other questions?","start":397.28998,"end":398.72998,"sentiment":"neutral","sentiment_score":0.26638797918955487},{"text":"Is there anything that I haven't touched on that you might want for me at the moment?","start":398.72998,"end":402.205,"sentiment":"neutral","sentiment_score":0.001655698863460737},{"text":"That's okay?","start":402.205,"end":406.285,"sentiment":"neutral","sentiment_score":0.05094166053459048},{"text":"Yep.","start":406.285,"end":406.785,"sentiment":"neutral","sentiment_score":0.13884246349334717},{"text":"Perfect.","start":407.645,"end":408.145,"sentiment":"positive","sentiment_score":0.3503994643688202}],"sentiment":"neutral","sentiment_score":0.08213333350916703,"num_words":27,"start":397.28998,"end":408.145},{"sentences":[{"text":"Perfect.","start":408.925,"end":409.405,"sentiment":"positive","sentiment_score":0.46945178508758545},{"text":"Well, what I'll also do, if you like, is I'll shoot you an email very shortly.","start":409.405,"end":412.365,"sentiment":"neutral","sentiment_score":0.2233354914933443},{"text":"I can save these reports down and send them to you.","start":412.365,"end":414.525,"sentiment":"neutral","sentiment_score":0.2698264772241766},{"text":"That way, you have a copy of what I was going through.","start":414.525,"end":417.0,"sentiment":"neutral","sentiment_score":0.28797489528854686},{"text":"That way, you can have a bit of a look at that and run your eyes over it as well.","start":417.24,"end":420.2,"sentiment":"neutral","sentiment_score":0.3149376975372434}],"sentiment":"neutral","sentiment_score":0.2794227265442411,"num_words":60,"start":408.925,"end":420.2},{"sentences":[{"text":"If you find you have additional questions, you're welcome to let me know.","start":420.2,"end":423.5,"sentiment":"neutral","sentiment_score":0.22079594777180597},{"text":"Okay?","start":423.8,"end":424.14893,"sentiment":"neutral","sentiment_score":0.15596893429756165},{"text":"My pleasure, Mark.","start":426.06894,"end":426.78894,"sentiment":"positive","sentiment_score":0.6991802056630453},{"text":"I hope you have a good day.","start":426.78894,"end":428.40894,"sentiment":"positive","sentiment_score":0.7569114991596767},{"text":"Thanks so much for your time.","start":430.2289,"end":431.90894,"sentiment":"positive","sentiment_score":0.7502127389113108}],"sentiment":"positive","sentiment_score":0.4974504599968592,"num_words":30,"start":420.2,"end":431.90894},{"sentences":[{"text":"See you later.","start":431.90894,"end":432.70892,"sentiment":"positive","sentiment_score":0.38329200943311054},{"text":"Bye.","start":432.70892,"end":433.20892,"sentiment":"neutral","sentiment_score":-0.11591620743274687}],"sentiment":"neutral","sentiment_score":0.2584899552166462,"num_words":4,"start":431.90894,"end":433.20892}]}}]},{"alternatives":[{"transcript":"Mark speaking. Good. Thanks. How's yourself? Mhmm. Yeah. That's fine. Yep. Yep. Okay. Yeah. Yeah. That's fine. That's all good. Mark John White, twenty first 970 526 Northern Road, Roma. No. It was it was just a it was just a like, I was chasing a figure and just a general on how it's how it's going. What do you think it's going? Is it still going well? Or is it with everything that's going on around the world, is it turned down a little bit or anything like that? Yep. Mhmm. Yep. Yeah. Yeah. Good. Good. Yep. Yep. Yes. Mhmm. Yep. I've I've tried I've yeah. I've logged in. I just haven't had a full look through it yet. Yep. Yep. Yep. Yep. Yep. Yep. That'll be good. They were going to get they were going to get it sent through. Yeah. I haven't seen anything I haven't seen anything as yet. No. Yep. Yep. Yep. That's fine. Yep. Yeah. I'll I'll jump in and have I'll jump in and have a little work at lunch. Couple of weeks time. Let's just hold on a minute. Top shelf. Yeah. Just just ring me anytime in the forward most time. I'll I'll try when she rings up to set it up, I'll I'll have worked the update a little bit better. Yep. Yep. Sounds good. No. That that was it. Yeah. That was it at the moment just to see how it was going percentage wise to the market. Yep. Alright. Thank you very much. That's good. Yes. Thank you. Stop. 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Good. Thanks. How's yourself? Mhmm.\n\nYeah. That's fine. Yep. Yep. Okay.\n\nYeah. Yeah. That's fine. That's all good. Mark John White, twenty first 970 526 Northern Road, Roma.\n\nNo. It was it was just a it was just a like, I was chasing a figure and just a general on how it's how it's going. What do you think it's going? Is it still going well? Or is it with everything that's going on around the world, is it turned down a little bit or anything like that?\n\nYep. Mhmm. Yep. Yeah. Yeah.\n\nGood. Good. Yep. Yep. Yes.\n\nMhmm. Yep. I've I've tried I've yeah. I've logged in. I just haven't had a full look through it yet.\n\nYep. Yep. Yep. Yep. Yep.\n\nYep. That'll be good. They were going to get they were going to get it sent through. Yeah. I haven't seen anything I haven't seen anything as yet.\n\nNo. Yep. Yep. Yep. That's fine.\n\nYep. Yeah. I'll I'll jump in and have I'll jump in and have a little work at lunch. Couple of weeks time. Let's just hold on a minute.\n\nTop shelf. Yeah. Just just ring me anytime in the forward most time. I'll I'll try when she rings up to set it up, I'll I'll have worked the update a little bit better. Yep.\n\nYep. Sounds good. No. That that was it. Yeah.\n\nThat was it at the moment just to see how it was going percentage wise to the market. Yep. Alright. Thank you very much. That's good.\n\nYes. Thank you. Stop. Bye.","paragraphs":[{"sentences":[{"text":"Mark speaking.","start":0.0,"end":2.1,"sentiment":"neutral","sentiment_score":0.01816539792343974},{"text":"Good.","start":8.72,"end":9.04,"sentiment":"positive","sentiment_score":0.4739725589752197},{"text":"Thanks.","start":9.04,"end":9.28,"sentiment":"positive","sentiment_score":0.5235593318939209},{"text":"How's yourself?","start":9.28,"end":9.94,"sentiment":"neutral","sentiment_score":0.28151005506515503},{"text":"Mhmm.","start":18.705,"end":18.945,"sentiment":"neutral","sentiment_score":0.042380958795547485}],"sentiment":"neutral","sentiment_score":0.23418053652026824,"num_words":7,"start":0.0,"end":18.945},{"sentences":[{"text":"Yeah.","start":18.945,"end":19.185,"sentiment":"neutral","sentiment_score":0.10214695334434508},{"text":"That's fine.","start":19.185,"end":20.005001,"sentiment":"neutral","sentiment_score":0.21352585405111313},{"text":"Yep.","start":25.505001,"end":26.005001,"sentiment":"neutral","sentiment_score":0.08579327166080475},{"text":"Yep.","start":34.74,"end":35.24,"sentiment":"neutral","sentiment_score":0.11445623636245728},{"text":"Okay.","start":41.684998,"end":42.184998,"sentiment":"neutral","sentiment_score":0.08583639562129974}],"sentiment":"neutral","sentiment_score":0.1358807608485222,"num_words":6,"start":18.945,"end":42.184998},{"sentences":[{"text":"Yeah.","start":42.484997,"end":42.984997,"sentiment":"neutral","sentiment_score":0.17024028301239014},{"text":"Yeah.","start":49.605,"end":49.925,"sentiment":"neutral","sentiment_score":0.06580458581447601},{"text":"That's fine.","start":49.925,"end":50.664997,"sentiment":"neutral","sentiment_score":0.1256616935133934},{"text":"That's all good.","start":51.445,"end":52.344997,"sentiment":"positive","sentiment_score":0.5087081789970398},{"text":"Mark John White, twenty first 970 526 Northern Road, Roma.","start":59.53,"end":63.71,"sentiment":"neutral","sentiment_score":0.050732181686908004}],"sentiment":"neutral","sentiment_score":0.14828321233610897,"num_words":17,"start":42.484997,"end":63.71},{"sentences":[{"text":"No.","start":73.325,"end":73.485,"sentiment":"neutral","sentiment_score":0.003163158893585205},{"text":"It was it was just a it was just a like, I was chasing a figure and just a general on how it's how it's going.","start":73.485,"end":81.884995,"sentiment":"neutral","sentiment_score":0.03657559699450548},{"text":"What do you think it's going?","start":81.884995,"end":83.085,"sentiment":"neutral","sentiment_score":0.044930619498093925},{"text":"Is it still going well?","start":83.085,"end":85.46,"sentiment":"neutral","sentiment_score":0.07514341026544571},{"text":"Or is it with everything that's going on around the world, is it turned down a little bit or anything like that?","start":85.46,"end":90.52,"sentiment":"neutral","sentiment_score":-0.0856317218223756}],"sentiment":"neutral","sentiment_score":-0.004741140517095724,"num_words":60,"start":73.325,"end":90.52},{"sentences":[{"text":"Yep.","start":97.46,"end":97.96,"sentiment":"positive","sentiment_score":0.39849525690078735},{"text":"Mhmm.","start":108.955,"end":109.455,"sentiment":"neutral","sentiment_score":0.23496538400650024},{"text":"Yep.","start":117.07,"end":117.57,"sentiment":"positive","sentiment_score":0.3715454041957855},{"text":"Yeah.","start":122.75,"end":123.25,"sentiment":"neutral","sentiment_score":0.1840130984783173},{"text":"Yeah.","start":134.885,"end":135.385,"sentiment":"neutral","sentiment_score":0.10483735799789427}],"sentiment":"neutral","sentiment_score":0.25877130031585693,"num_words":5,"start":97.46,"end":135.385},{"sentences":[{"text":"Good.","start":141.605,"end":141.765,"sentiment":"positive","sentiment_score":0.5821060538291931},{"text":"Good.","start":141.765,"end":142.265,"sentiment":"positive","sentiment_score":0.6191196441650391},{"text":"Yep.","start":144.33,"end":144.83,"sentiment":"neutral","sentiment_score":0.1831367462873459},{"text":"Yep.","start":159.22499,"end":159.625,"sentiment":"neutral","sentiment_score":0.08591683954000473},{"text":"Yes.","start":159.625,"end":160.125,"sentiment":"neutral","sentiment_score":0.07819217443466187}],"sentiment":"neutral","sentiment_score":0.30969429165124895,"num_words":5,"start":141.605,"end":160.125},{"sentences":[{"text":"Mhmm.","start":168.185,"end":168.685,"sentiment":"neutral","sentiment_score":0.05668111145496368},{"text":"Yep.","start":196.75499,"end":197.25499,"sentiment":"neutral","sentiment_score":0.07955922186374664},{"text":"I've I've tried I've yeah.","start":203.58,"end":204.78001,"sentiment":"neutral","sentiment_score":-0.006274016411043704},{"text":"I've logged in.","start":204.78001,"end":205.5,"sentiment":"neutral","sentiment_score":-0.010833998210728168},{"text":"I just haven't had a full look through it yet.","start":205.5,"end":207.84001,"sentiment":"neutral","sentiment_score":-0.017857474647462367}],"sentiment":"neutral","sentiment_score":-0.0053103244921658185,"num_words":20,"start":168.185,"end":207.84001},{"sentences":[{"text":"Yep.","start":231.5,"end":232.0,"sentiment":"neutral","sentiment_score":-0.0769786536693573},{"text":"Yep.","start":249.405,"end":249.725,"sentiment":"neutral","sentiment_score":0.08814053982496262},{"text":"Yep.","start":249.725,"end":250.225,"sentiment":"neutral","sentiment_score":0.10692983865737916},{"text":"Yep.","start":263.69,"end":263.93,"sentiment":"neutral","sentiment_score":0.10441528260707857},{"text":"Yep.","start":263.93,"end":264.43,"sentiment":"neutral","sentiment_score":0.08057616651058197}],"sentiment":"neutral","sentiment_score":0.060616634786129,"num_words":5,"start":231.5,"end":264.43},{"sentences":[{"text":"Yep.","start":271.655,"end":271.89502,"sentiment":"positive","sentiment_score":0.3417668342590332},{"text":"That'll be good.","start":271.89502,"end":272.795,"sentiment":"positive","sentiment_score":0.6615943908691406},{"text":"They were going to get they were going to get it sent through.","start":283.88998,"end":287.00998,"sentiment":"neutral","sentiment_score":-0.009388465219392227},{"text":"Yeah.","start":287.00998,"end":287.50998,"sentiment":"neutral","sentiment_score":0.015571181662380695},{"text":"I haven't seen anything I haven't seen anything as yet.","start":289.41,"end":292.05,"sentiment":"neutral","sentiment_score":-0.07831160947680474}],"sentiment":"neutral","sentiment_score":0.05131982306816748,"num_words":28,"start":271.655,"end":292.05},{"sentences":[{"text":"No.","start":292.05,"end":292.55,"sentiment":"neutral","sentiment_score":-0.1582777500152588},{"text":"Yep.","start":310.33002,"end":310.83002,"sentiment":"neutral","sentiment_score":0.064509317278862},{"text":"Yep.","start":312.57,"end":313.07,"sentiment":"neutral","sentiment_score":0.0997152328491211},{"text":"Yep.","start":315.53,"end":315.77002,"sentiment":"neutral","sentiment_score":0.12417836487293243},{"text":"That's fine.","start":315.77002,"end":316.59003,"sentiment":"neutral","sentiment_score":0.20896311104297638}],"sentiment":"neutral","sentiment_score":0.09134189784526825,"num_words":6,"start":292.05,"end":316.59003},{"sentences":[{"text":"Yep.","start":323.365,"end":323.865,"sentiment":"neutral","sentiment_score":-0.022558778524398804},{"text":"Yeah.","start":327.125,"end":327.445,"sentiment":"neutral","sentiment_score":-0.04039469733834267},{"text":"I'll I'll jump in and have I'll jump in and have a little work at lunch.","start":327.445,"end":331.225,"sentiment":"neutral","sentiment_score":0.010753816313808784},{"text":"Couple of weeks time.","start":347.21002,"end":348.49002,"sentiment":"neutral","sentiment_score":-0.0027040792629122734},{"text":"Let's just hold on a minute.","start":348.49002,"end":353.165,"sentiment":"neutral","sentiment_score":0.03297218525161346}],"sentiment":"neutral","sentiment_score":0.010575870700579668,"num_words":28,"start":323.365,"end":353.165},{"sentences":[{"text":"Top shelf.","start":353.86502,"end":354.605,"sentiment":"neutral","sentiment_score":0.17442619055509567},{"text":"Yeah.","start":356.665,"end":357.165,"sentiment":"neutral","sentiment_score":0.18423251807689667},{"text":"Just just ring me anytime in the forward most time.","start":359.945,"end":363.21997,"sentiment":"neutral","sentiment_score":0.12086497396230697},{"text":"I'll I'll try when she rings up to set it up, I'll I'll have worked the update a little bit better.","start":363.21997,"end":370.43997,"sentiment":"neutral","sentiment_score":0.07186714364659219},{"text":"Yep.","start":384.065,"end":384.565,"sentiment":"positive","sentiment_score":0.3707820773124695}],"sentiment":"neutral","sentiment_score":0.1034779066486018,"num_words":35,"start":353.86502,"end":384.565},{"sentences":[{"text":"Yep.","start":394.40997,"end":394.88998,"sentiment":"neutral","sentiment_score":0.29670146107673645},{"text":"Sounds good.","start":394.88998,"end":395.62997,"sentiment":"positive","sentiment_score":0.5996733009815216},{"text":"No.","start":399.93,"end":400.33,"sentiment":"neutral","sentiment_score":-0.017353741452097893},{"text":"That that was it.","start":400.33,"end":401.55,"sentiment":"neutral","sentiment_score":0.012368030846118927},{"text":"Yeah.","start":403.225,"end":403.465,"sentiment":"neutral","sentiment_score":0.03319518268108368}],"sentiment":"neutral","sentiment_score":0.17348462529480457,"num_words":9,"start":394.40997,"end":403.465},{"sentences":[{"text":"That was it at the moment just to see how it was going percentage wise to the market.","start":403.465,"end":408.285,"sentiment":"neutral","sentiment_score":0.07996492170625263},{"text":"Yep.","start":417.59,"end":418.09,"sentiment":"neutral","sentiment_score":0.29305917024612427},{"text":"Alright.","start":424.06998,"end":424.46997,"sentiment":"positive","sentiment_score":0.381024569272995},{"text":"Thank you very much.","start":424.46997,"end":425.46893,"sentiment":"positive","sentiment_score":0.8228614181280136},{"text":"That's good.","start":426.34894,"end":427.00894,"sentiment":"positive","sentiment_score":0.8129183650016785}],"sentiment":"neutral","sentiment_score":0.2704128743364261,"num_words":26,"start":403.465,"end":427.00894},{"sentences":[{"text":"Yes.","start":428.74893,"end":429.14893,"sentiment":"positive","sentiment_score":0.44904208183288574},{"text":"Thank you.","start":429.14893,"end":429.80893,"sentiment":"positive","sentiment_score":0.7094654738903046},{"text":"Stop.","start":431.38895,"end":431.70892,"sentiment":"positive","sentiment_score":0.5206596851348877},{"text":"Bye.","start":431.70892,"end":432.20892,"sentiment":"positive","sentiment_score":0.3824235796928406}],"sentiment":"positive","sentiment_score":0.5542112588882446,"num_words":5,"start":428.74893,"end":432.20892}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Mark speaking.\n\nChannel 0: Hi, Mark. This is Dana from OQ Financial. How are you today?\n\nChannel 1: Good. Thanks. How's yourself?\n\nChannel 0: I'm very well. Thank you. Thanks for asking. I had you booked in today for a bit of a quick catch up around your portfolio. Is now still a good time there for you?\n\nChannel 1: Mhmm. Yeah. That's fine.\n\nChannel 0: Oh, fantastic. Samantha, let me know that you are at work at the moment. Is that correct?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. That's okay. I'll try not to take too much of your time, but let me know if you do happen to have any questions. I'll go through the portfolio, have a bit of a chat about what's been happening for you.\n\nChannel 1: Yep.\n\nChannel 0: And then if we need to sort of come back, we can always come back and have another conversation or look at advice down the track for you. Okay?\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Excellent. Before I jump into the call, Mark, just to let you know, we do record our calls for quality and training purposes. Moving forward, are you comfortable with it proceeding\n\nChannel 1: Yeah.\n\nChannel 0: with that\n\nChannel 1: That's\n\nChannel 0: for you?\n\nChannel 1: fine.\n\nChannel 0: Fantastic.\n\nChannel 1: That's all good.\n\nChannel 0: Excellent. And just to do a quick security check there for you. So just to confirm, your full name, your date of birth, and address I should have\n\nChannel 1: Mark John White, twenty first\n\nChannel 0: file.\n\nChannel 1: 970\n\nChannel 0: Yep.\n\nChannel 1: 526 Northern Road, Roma.\n\nChannel 0: Yep. Fantastic. Thank you so much for that. So, ma'am, the main questions were just sort of talking through your portfolio. Was that right?\n\nIs there anything else that you sort of wanted me to touch on\n\nChannel 1: No. It\n\nChannel 0: or\n\nChannel 1: was\n\nChannel 0: any\n\nChannel 1: it\n\nChannel 0: specific\n\nChannel 1: was just\n\nChannel 0: questions?\n\nChannel 1: a it was just a\n\nChannel 0: Yeah.\n\nChannel 1: like, I was chasing a figure and\n\nChannel 0: Yeah.\n\nChannel 1: just a general on how it's how it's going. What do you think it's going? Is it still going well? Or is it with\n\nChannel 0: Yep.\n\nChannel 1: everything that's going on around the world, is it turned down a little bit or anything like that?\n\nChannel 0: Yes. Absolutely. No. Definitely. So having a look, now you came on board originally in 2023.\n\nSo just\n\nChannel 1: Yep.\n\nChannel 0: to give you the the last twelve month update first, when I look at things, after fees, your portfolio for the last twelve months has returned an 8.86% return, which is really good.\n\nChannel 1: Mhmm.\n\nChannel 0: As a dollar figure, the earnings plus the growth in the last twelve months, you've made $43,087.68. So\n\nChannel 1: Yep.\n\nChannel 0: by no means a bad return at all. It is quite good for where you're at and what's been happening globally this\n\nChannel 1: Yeah.\n\nChannel 0: year. When I look at it from inception, so when you came onboard in 2023, overall, net of fees, you've returned a 44.05% return for the last three years total. So when\n\nChannel 1: Yeah.\n\nChannel 0: we look at that and break it down per year, it's an average of about 14.68% on a yearly basis. So it\n\nChannel 1: Good. Good.\n\nChannel 0: is honestly not a bad return there.\n\nChannel 1: Yep.\n\nChannel 0: To kinda give you a little bit of context, so the portfolio you're in is more of a growth portfolio. So that generally sees about 80% of your super invested in those growth assets. So think things like Australian shares, international shares, listed property,\n\nChannel 1: Yep. Yes.\n\nChannel 0: and commodities, so gold and silver. Then the yellow 20% in low risk defensive investments, so cash, bonds, and fixed interest. This sort of\n\nChannel 1: Mhmm.\n\nChannel 0: growth environment, you're sort of expecting around about a seven to 9% return on a yearly basis. So the fact that you've averaged about 14% or a little over 14% per year. It shows that your portfolio has been performing very, very well there. I did kinda just go back and have a look at some of the underlying investments. And whilst your portfolio has done really well, we're really happy with it.\n\nI can see some changes that we might look to make down the track. Now\n\nChannel 1: Yep.\n\nChannel 0: one of your investments you've probably not sure if you've had a look. Do you look at your super very often, or are you able to log in to\n\nChannel 1: I've\n\nChannel 0: your\n\nChannel 1: I've\n\nChannel 0: super?\n\nChannel 1: tried I've yeah. I've logged in. I just haven't had a full look through it yet.\n\nChannel 0: Yeah. That's okay. So when you came on board originally, we had recommended the Bannalong Australian Equities investment in there. Now to give you a bit of context, this investment is a managed fund. It's an actively managed fund.\n\nSo the investment manager within Bannalong is meant to be out trying to outperform against the market. So they're picking investments and trying to outperform against the industries, the market they're tracking. This\n\nChannel 1: Yep.\n\nChannel 0: year, they actually haven't been able to do that. Back to, you know, a couple of years ago, they were haven't been able to do that. Back to, you know, a couple of years ago, they were doing very, very well. This year, they've fallen down a little bit. So we are sort of at the moment having a look at everyone's portfolios.\n\nAnd whilst things are still working harder for you, I would like to maybe come back and maybe switch that investment out there.\n\nChannel 1: Yep.\n\nChannel 0: I\n\nChannel 1: Yep.\n\nChannel 0: would like to maybe also review your whole portfolio and also your Australian Retirement Trust Fund as well. So everything as a whole between the two funds to see what you've got, how it's all working, whether it's all working well coincidentally, whether we\n\nChannel 1: Yep.\n\nChannel 0: need\n\nChannel 1: Yep.\n\nChannel 0: to change any of the investments between the two funds there for you. Are you open to me maybe looking and doing that updated advice for you?\n\nChannel 1: Yep. That'll be good.\n\nChannel 0: Yeah. Beautiful. To be able to do that, I do need to be able to grab a copy of your Australian retirement trust balance and performance report. Are you I know I'm not sure. Samantha speak\n\nChannel 1: They\n\nChannel 0: to you\n\nChannel 1: were\n\nChannel 0: the other\n\nChannel 1: going\n\nChannel 0: day\n\nChannel 1: to\n\nChannel 0: about\n\nChannel 1: get\n\nChannel 0: see\n\nChannel 1: they\n\nChannel 0: you\n\nChannel 1: were\n\nChannel 0: sending\n\nChannel 1: going to\n\nChannel 0: it?\n\nChannel 1: get it sent through. Yeah.\n\nChannel 0: Yeah. And has anything come through\n\nChannel 1: I\n\nChannel 0: to your\n\nChannel 1: haven't\n\nChannel 0: email\n\nChannel 1: seen anything\n\nChannel 0: there as\n\nChannel 1: I\n\nChannel 0: yet?\n\nChannel 1: haven't seen anything as yet. No.\n\nChannel 0: Nothing. Okay. What we'll do, I would like to maybe touch base in a couple of weeks and sort of go through a proper annual review with you just to review all of your circumstances as a whole so we can look to update the advice for you. But to do that, I do need to get the the report from ART because it has your insurance\n\nChannel 1: Yep.\n\nChannel 0: information there as well. And to do\n\nChannel 1: Yep.\n\nChannel 0: the advice, we wanna look at everything as a whole for you.\n\nChannel 1: Yep. That's fine.\n\nChannel 0: If I get Samantha to rerequest that one, I'll get her to follow-up to see if it comes through. Have you checked\n\nChannel 1: Yep.\n\nChannel 0: your junk mail as well just to double check? Because sometimes super gets pushed\n\nChannel 1: Yeah.\n\nChannel 0: into\n\nChannel 1: I'll\n\nChannel 0: the junk\n\nChannel 1: I'll\n\nChannel 0: mail\n\nChannel 1: jump in\n\nChannel 0: there.\n\nChannel 1: and have I'll jump in and have\n\nChannel 0: Yeah.\n\nChannel 1: a little work at lunch.\n\nChannel 0: That's yeah. That's okay. Did you I would love to make another appointment to sort of catch up in a couple of weeks and do a proper review with you. What time of day normally suits you better to go through things in a bit more detail?\n\nChannel 1: Couple of weeks time. Let's just hold on a minute.\n\nChannel 0: That's okay.\n\nChannel 1: Top shelf. Yeah. Just just ring me anytime in the forward most time. I'll I'll try when she rings up to set it up,\n\nChannel 0: Yep.\n\nChannel 1: I'll\n\nChannel 0: Mhmm.\n\nChannel 1: I'll have worked the update a little bit better.\n\nChannel 0: Okay. Not a problem at all. I'll get Samantha to rerequest that ART report for you, and I'll get her to follow-up to make another appointment to do a proper review with you. We'll review all your circumstances, look at your goals, and look at projecting\n\nChannel 1: Yep.\n\nChannel 0: your report. And I'll update a whole big advice piece for you so we can look at what we're doing, where we're tracking for, and how that looks for you as well if you're comfortable doing that. Does that sound okay?\n\nChannel 1: Yep. Sounds good.\n\nChannel 0: Yeah. Fantastic. Do you have any other questions? Is there anything that I haven't\n\nChannel 1: No.\n\nChannel 0: touched on\n\nChannel 1: That\n\nChannel 0: that\n\nChannel 1: that\n\nChannel 0: you\n\nChannel 1: was\n\nChannel 0: might want\n\nChannel 1: it.\n\nChannel 0: for me at the moment? That's\n\nChannel 1: Yeah. That was it at the moment just to see how it was going percentage\n\nChannel 0: okay? Yep.\n\nChannel 1: wise to\n\nChannel 0: Perfect.\n\nChannel 1: the market.\n\nChannel 0: Perfect. Well, what I'll also do, if you like, is I'll shoot you an email very shortly. I can save these reports down and send them to you. That way, you have a copy of what I was going through. That way, you\n\nChannel 1: Yep.\n\nChannel 0: can have a bit of a look at that and run your eyes over it as well. If you find you have additional questions, you're welcome to let me know. Okay?\n\nChannel 1: Alright. Thank you very much.\n\nChannel 0: My pleasure,\n\nChannel 1: That's good.\n\nChannel 0: Mark. I hope you have a good day.\n\nChannel 1: Yes. Thank you.\n\nChannel 0: Thanks so much for your\n\nChannel 1: Stop.\n\nChannel 0: time.\n\nChannel 1: Bye.\n\nChannel 0: See you later. Bye.","paragraphs":[{"sentences":[{"text":"Mark speaking.","start":0.0,"end":2.1,"sentiment":"neutral","sentiment_score":0.01816539792343974}],"sentiment":"neutral","sentiment_score":0.01816539792343974,"channel":1,"num_words":2,"start":0.0,"end":2.1},{"sentences":[{"text":"Hi, Mark.","start":3.36,"end":3.84,"sentiment":"neutral","sentiment_score":0.12281254678964615},{"text":"This is Dana from OQ Financial.","start":3.84,"end":5.54,"sentiment":"neutral","sentiment_score":0.1685082217057546},{"text":"How are you today?","start":5.6,"end":6.58,"sentiment":"neutral","sentiment_score":0.20097986608743668}],"sentiment":"neutral","sentiment_score":0.17171615734696388,"channel":0,"num_words":12,"start":3.36,"end":6.58},{"sentences":[{"text":"Good.","start":8.72,"end":9.04,"sentiment":"positive","sentiment_score":0.4739725589752197},{"text":"Thanks.","start":9.04,"end":9.28,"sentiment":"positive","sentiment_score":0.5235593318939209},{"text":"How's yourself?","start":9.28,"end":9.94,"sentiment":"neutral","sentiment_score":0.28151005506515503}],"sentiment":"positive","sentiment_score":0.39013800024986267,"channel":1,"num_words":4,"start":8.72,"end":9.94},{"sentences":[{"text":"I'm very well.","start":10.4,"end":11.28,"sentiment":"positive","sentiment_score":0.5737542311350504},{"text":"Thank you.","start":11.28,"end":11.679999,"sentiment":"positive","sentiment_score":0.6545751988887787},{"text":"Thanks for asking.","start":11.679999,"end":12.639999,"sentiment":"positive","sentiment_score":0.6123474637667338},{"text":"I had you booked in today for a bit of a quick catch up around your portfolio.","start":12.639999,"end":16.725,"sentiment":"neutral","sentiment_score":0.2255158468204386},{"text":"Is now still a good time there for you?","start":16.865,"end":18.885,"sentiment":"neutral","sentiment_score":0.1683875471353531}],"sentiment":"neutral","sentiment_score":0.3004915530190748,"channel":0,"num_words":34,"start":10.4,"end":18.885},{"sentences":[{"text":"Mhmm.","start":18.705,"end":18.945,"sentiment":"neutral","sentiment_score":0.042380958795547485},{"text":"Yeah.","start":18.945,"end":19.185,"sentiment":"neutral","sentiment_score":0.10214695334434508},{"text":"That's fine.","start":19.185,"end":20.005001,"sentiment":"neutral","sentiment_score":0.21352585405111313}],"sentiment":"neutral","sentiment_score":0.1428949050605297,"channel":1,"num_words":4,"start":18.705,"end":20.005001},{"sentences":[{"text":"Oh, fantastic.","start":20.465,"end":21.205,"sentiment":"positive","sentiment_score":0.42107656598091125},{"text":"Samantha, let me know that you are at work at the moment.","start":21.585,"end":24.145,"sentiment":"neutral","sentiment_score":0.1436525130023559},{"text":"Is that 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love to make another appointment to sort of catch up in a couple of weeks and do a proper review with you.","start":334.27002,"end":340.19,"sentiment":"positive","sentiment_score":0.3516782963505158},{"text":"What time of day normally suits you better to go through things in a bit more detail?","start":340.19,"end":344.37003,"sentiment":"neutral","sentiment_score":0.0917817873551565}],"sentiment":"neutral","sentiment_score":0.2382137995371793,"channel":0,"num_words":47,"start":330.75497,"end":344.37003},{"sentences":[{"text":"Couple of weeks time.","start":347.21002,"end":348.49002,"sentiment":"neutral","sentiment_score":-0.0027040792629122734},{"text":"Let's just hold on a minute.","start":348.49002,"end":353.165,"sentiment":"neutral","sentiment_score":0.03297218525161346}],"sentiment":"neutral","sentiment_score":0.018701679445803164,"channel":1,"num_words":10,"start":347.21002,"end":353.165},{"sentences":[{"text":"That's 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later.","start":431.90894,"end":432.70892,"sentiment":"positive","sentiment_score":0.38329200943311054},{"text":"Bye.","start":432.70892,"end":433.20892,"sentiment":"neutral","sentiment_score":-0.11591620743274687}],"sentiment":"neutral","sentiment_score":0.2584899552166462,"channel":0,"num_words":4,"start":431.90894,"end":433.20892}]},"summary":{"result":"success","short":"Representatives from OQ Financial and an investment company discuss Mark's portfolio, highlighting his growth and success in Australian equities. They also mention a new investment in Australian equities and recommend updating advice and annual reviews. They plan to hold a meeting in a couple of weeks to go through a proper review and provide recommendations. The representatives plan to send a copy of the retirement balance and performance report and follow up with Mark in a couple of weeks to go through a proper annual review and provide recommendations."},"intents":{"segments":[{"text":"to give you the the last twelve month update first, when I look at things, after fees, your portfolio for the last twelve months has returned an 8.86% return, which is really good. Mhmm.","start_word":353,"end_word":386,"intents":[{"intent":"Update portfolio performance","confidence_score":0.04665276}]},{"text":"I can see some changes that we might look to make down the track.","start_word":638,"end_word":651,"intents":[{"intent":"Make changes","confidence_score":0.27119252}]},{"text":"So when you came on board originally, we had recommended the Bannalong Australian Equities investment in there.","start_word":706,"end_word":722,"intents":[{"intent":"Recommend annalong investment","confidence_score":0.000078014054}]},{"text":"would like to maybe also review your whole portfolio and also your Australian Retirement Trust Fund as well.","start_word":865,"end_word":882,"intents":[{"intent":"Review portfolio","confidence_score":0.039221223}]},{"text":"Are you open to me maybe looking and doing that updated advice for you? Yep.","start_word":925,"end_word":939,"intents":[{"intent":"Update advice","confidence_score":0.06700148}]},{"text":"If I get Samantha to rerequest that one, I'll get her to follow-up to see if it comes through. Have you checked Yep.","start_word":1117,"end_word":1139,"intents":[{"intent":"Follow-up review","confidence_score":0.004503633}]},{"text":"your junk mail as well just to double check?","start_word":1140,"end_word":1148,"intents":[{"intent":"Check junk mail","confidence_score":0.07823751}]},{"text":"Did you I would love to make another appointment to sort of catch up in a couple of weeks and do a proper review with you. What time of day normally suits you better to go through things in a bit more detail? Couple of weeks time.","start_word":1182,"end_word":1228,"intents":[{"intent":"Schedule appointment","confidence_score":0.30578923},{"intent":"Review situation","confidence_score":0.060480937}]},{"text":"I'll get Samantha to rerequest that ART report for you, and I'll get her to follow-up to make another appointment to do a proper review with you. We'll review all your circumstances, look at your goals, and look at projecting Yep. your report.","start_word":1278,"end_word":1320,"intents":[{"intent":"Project report","confidence_score":0.0065563265}]},{"text":"Well, what I'll also do, if you like, is I'll shoot you an email very shortly. I can save these reports down and send them to you. That way, you have a copy of what I was going through. That way, you Yep. can have a bit of a look at that and run your eyes over it as well.","start_word":1417,"end_word":1476,"intents":[{"intent":"Send email","confidence_score":0.087602615},{"intent":"Save reports","confidence_score":0.3620437}]}]},"sentiments":{"segments":[{"text":"Mark speaking. Hi, Mark. This is Dana from OQ Financial. How are you today?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.14618822932243347},{"text":"Good. Thanks.","start_word":14,"end_word":15,"sentiment":"positive","sentiment_score":0.4987659454345703},{"text":"How's yourself?","start_word":16,"end_word":17,"sentiment":"neutral","sentiment_score":0.27101024985313416},{"text":"I'm very well. Thank you. Thanks for asking.","start_word":18,"end_word":25,"sentiment":"positive","sentiment_score":0.5948062539100647},{"text":"I had you booked in today for a bit of a quick catch up around your portfolio. Is now still a good time there for you? Mhmm. Yeah. That's fine.","start_word":26,"end_word":55,"sentiment":"neutral","sentiment_score":0.1829090267419815},{"text":"Oh, fantastic.","start_word":56,"end_word":57,"sentiment":"positive","sentiment_score":0.42107656598091125},{"text":"Samantha, let me know that you are at work at the moment. Is that correct? Yep. Yeah. That's okay. I'll try not to take too much of your time, but let me know if you do happen to have any questions. I'll go through the portfolio, have a bit of a chat about what's been happening for you. Yep. And then if we need to sort of come back, we can always come back and have another conversation or look at advice down the track for you. Okay? Okay. Yeah.","start_word":58,"end_word":147,"sentiment":"neutral","sentiment_score":0.15060396492481232},{"text":"Excellent.","start_word":148,"end_word":148,"sentiment":"positive","sentiment_score":0.3360893130302429},{"text":"Before I jump into the call, Mark, just to let you know, we do record our calls for quality and training purposes. Moving forward, are you comfortable with it proceeding Yeah. with that That's for you? fine.","start_word":149,"end_word":185,"sentiment":"neutral","sentiment_score":0.1132856458425522},{"text":"Fantastic. That's all good. Excellent.","start_word":186,"end_word":190,"sentiment":"positive","sentiment_score":0.4767809808254242},{"text":"And just to do a quick security check there for you. So just to confirm, your full name, your date of birth, and address I should have Mark John White, twenty first file. 970 Yep. 526 Northern Road, Roma. Yep.","start_word":191,"end_word":230,"sentiment":"neutral","sentiment_score":0.09398911893367767},{"text":"Fantastic. Thank you so much for that.","start_word":231,"end_word":237,"sentiment":"positive","sentiment_score":0.5047051906585693},{"text":"So, ma'am, the main questions were just sort of talking through your portfolio. Was that right? Is there anything else that you sort of wanted me to touch on No. It or was any it specific was just questions? a it was just a Yeah. like, I was chasing a figure and Yeah. just a general on how it's how it's going. What do you think it's going? Is it still going well? Or is it with Yep. everything that's going on around the world, is it turned down a little bit or anything like that? Yes. Absolutely. No. Definitely. So having a look, now you came on board originally in 2023.","start_word":238,"end_word":349,"sentiment":"neutral","sentiment_score":0.05797345776643072},{"text":"So just Yep. to give you the the last twelve month update first, when I look at things, after fees, your portfolio for the last twelve months has returned an 8.86% return, which is really good.","start_word":350,"end_word":385,"sentiment":"positive","sentiment_score":0.4442256987094879},{"text":"Mhmm. As a dollar figure, the earnings plus the growth in the last twelve months, you've made $43,087.68. So Yep.","start_word":386,"end_word":405,"sentiment":"neutral","sentiment_score":0.2378464788198471},{"text":"by no means a bad return at all. It is quite good for where you're at and what's been happening globally this Yeah.","start_word":406,"end_word":428,"sentiment":"positive","sentiment_score":0.4872853755950928},{"text":"year. When I look at it from inception, so when you came onboard in 2023, overall, net of fees, you've returned a 44.05% return for the last three years total. So when Yeah. we look at that and break it down per year, it's an average of about 14.68% on a yearly basis.","start_word":429,"end_word":481,"sentiment":"neutral","sentiment_score":0.202108234167099},{"text":"So it Good. Good. is honestly not a bad return there.","start_word":482,"end_word":492,"sentiment":"positive","sentiment_score":0.4234031140804291},{"text":"Yep. To kinda give you a little bit of context, so the portfolio you're in is more of a growth portfolio. So that generally sees about 80% of your super invested in those growth assets. So think things like Australian shares, international shares, listed property, Yep. Yes. and commodities, so gold and silver. Then the yellow 20% in low risk defensive investments, so cash, bonds, and fixed interest. This sort of Mhmm. growth environment, you're sort of expecting around about a seven to 9% return on a yearly basis. So the fact that you've averaged about 14% or a little over 14% per year.","start_word":493,"end_word":596,"sentiment":"neutral","sentiment_score":0.11848150938749312},{"text":"It shows that your portfolio has been performing very, very well there. I did kinda just go back and have a look at some of the underlying investments. And whilst your portfolio has done really well, we're really happy with it.","start_word":597,"end_word":637,"sentiment":"positive","sentiment_score":0.5358468890190125},{"text":"I can see some changes that we might look to make down the track. Now Yep. one of your investments you've probably not sure if you've had a look. Do you look at your super very often, or are you able to log in to I've your I've super? tried I've yeah. I've logged in. I just haven't had a full look through it yet. Yeah. That's okay. So when you came on board originally, we had recommended the Bannalong Australian Equities investment in there. Now to give you a bit of context, this investment is a managed fund. It's an actively managed fund. So the investment manager within Bannalong is meant to be out trying to outperform against the market. So they're picking investments and trying to outperform against the industries, the market they're tracking. This Yep. year, they actually haven't been able to do that. Back to, you know, a couple of years ago, they were haven't been able to do that. Back to, you know, a couple of years ago, they were doing very, very well.","start_word":638,"end_word":816,"sentiment":"neutral","sentiment_score":0.013981650583446026},{"text":"This year, they've fallen down a little bit.","start_word":817,"end_word":824,"sentiment":"negative","sentiment_score":-0.38796985149383545},{"text":"So we are sort of at the moment having a look at everyone's portfolios. And whilst things are still working harder for you, I would like to maybe come back and maybe switch that investment out there. Yep. I Yep. would like to maybe also review your whole portfolio and also your Australian Retirement Trust Fund as well. So everything as a whole between the two funds to see what you've got, how it's all working, whether it's all working well coincidentally, whether we Yep. need Yep. to change any of the investments between the two funds there for you. Are you open to me maybe looking and doing that updated advice for you?","start_word":825,"end_word":938,"sentiment":"neutral","sentiment_score":0.09257081588893606},{"text":"Yep. That'll be good. Yeah. Beautiful.","start_word":939,"end_word":944,"sentiment":"positive","sentiment_score":0.5857356190681458},{"text":"To be able to do that, I do need to be able to grab a copy of your Australian retirement trust balance and performance report. Are you I know I'm not sure. Samantha speak They to you were the other going day to about get see they you were sending going to it? get it sent through. Yeah. Yeah. And has anything come through I to your haven't email seen anything there as I yet? haven't seen anything as yet. No. Nothing. Okay. What we'll do, I would like to maybe touch base in a couple of weeks and sort of go through a proper annual review with you just to review all of your circumstances as a whole so we can look to update the advice for you. But to do that, I do need to get the the report from ART because it has your insurance Yep. information there as well. And to do Yep. the advice, we wanna look at everything as a whole for you. Yep. That's fine. If I get Samantha to rerequest that one, I'll get her to follow-up to see if it comes through. Have you checked Yep. your junk mail as well just to double check? Because sometimes super gets pushed Yeah. into I'll the junk I'll mail jump in there. and have I'll jump in and have Yeah. a little work at lunch. That's yeah. That's okay.","start_word":945,"end_word":1180,"sentiment":"neutral","sentiment_score":0.06665172427892685},{"text":"Did you I would love to make another appointment to sort of catch up in a couple of weeks and do a proper review with you.","start_word":1181,"end_word":1206,"sentiment":"positive","sentiment_score":0.3585280776023865},{"text":"What time of day normally suits you better to go through things in a bit more detail? Couple of weeks time. Let's just hold on a minute. That's okay. Top shelf. Yeah. Just just ring me anytime in the forward most time. I'll I'll try when she rings up to set it up, Yep. I'll Mhmm. I'll have worked the update a little bit better. Okay.","start_word":1207,"end_word":1272,"sentiment":"neutral","sentiment_score":0.08857516199350357},{"text":"Not a problem at all. I'll get Samantha to rerequest that ART report for you, and I'll get her to follow-up to make another appointment to do a proper review with you. We'll review all your circumstances, look at your goals, and look at projecting Yep. your report. And I'll update a whole big advice piece for you so we can look at what we're doing, where we're tracking for, and how that looks for you as well if you're comfortable doing that.","start_word":1273,"end_word":1355,"sentiment":"positive","sentiment_score":0.3821660578250885},{"text":"Does that sound okay? Yep.","start_word":1356,"end_word":1360,"sentiment":"neutral","sentiment_score":0.26157525181770325},{"text":"Sounds good. Yeah. Fantastic.","start_word":1361,"end_word":1364,"sentiment":"positive","sentiment_score":0.6358119249343872},{"text":"Do you have any other questions? Is there anything that I haven't touched No. on That that you that might was want it. for me at the moment? That's Yeah. That was it at the moment just to see how it was going percentage okay? Yep. wise to Perfect. the market.","start_word":1365,"end_word":1415,"sentiment":"neutral","sentiment_score":0.07578480243682861},{"text":"Perfect.","start_word":1416,"end_word":1416,"sentiment":"positive","sentiment_score":0.46945178508758545},{"text":"Well, what I'll also do, if you like, is I'll shoot you an email very shortly. I can save these reports down and send them to you. That way, you have a copy of what I was going through. That way, you Yep. can have a bit of a look at that and run your eyes over it as well. If you find you have additional questions, you're welcome to let me know. Okay?","start_word":1417,"end_word":1490,"sentiment":"neutral","sentiment_score":0.2654654774311426},{"text":"Alright. Thank you very much. My pleasure, That's good. Mark. I hope you have a good day. Yes. Thank you. Thanks so much for your Stop. time. Bye. See you later.","start_word":1491,"end_word":1521,"sentiment":"positive","sentiment_score":0.6558164358139038},{"text":"Bye.","start_word":1522,"end_word":1522,"sentiment":"neutral","sentiment_score":0.2419985979795456}],"average":{"sentiment":"neutral","sentiment_score":0.169103327337301}}}}