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Good morning. Hey. It's Ronald from Cloud Solution IT. How are you doing today?\n\nI'm doing wonderful. No complain. It's Friday. Last day of work. Alright?\n\nYeah. Sir, I hope you still remember the company because the last time that we touched base with you was January of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider.\n\nWe are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, manage 365. Yes, sir? Yes, sir. I think you moved to to to a new comp company now called Landmark Group, I believe. That's an an IT manager, sir.\n\nRight? Yes, sir. I I actually did the same Mhmm. Alright. Mhmm.\n\nOkay. That that that'll that'll be fine, sir. No no no worries. Thank you. 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Speaking. I'm alright. How are you? That's good. Yeah. That's yeah. I I've actually moved on from my last role, so I I kinda don't require that service anymore. Yep. That's right. That's correct. That's right. So, again, we've got we've we've already got it. They've already got that in place. So they've already got an agreement with the current company doing all this. So that at this stage, there's nothing that might that we can change. Yeah. So there was a there was already a two, three year agreement in place with the current provider. Yeah. Alright. Yeah. Too easy. Thank you for your time. You too. 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Speaking. I'm alright. How are you? That's good.\n\nYeah. That's yeah. I I've actually moved on from my last role, so I I kinda don't require that service anymore. Yep. That's right.\n\nThat's correct. That's right. So, again, we've got we've we've already got it. They've already got that in place. So they've already got an agreement with the current company doing all this.\n\nSo that at this stage, there's nothing that might that we can change. Yeah. So there was a there was already a two, three year agreement in place with the current provider. Yeah. Alright.\n\nYeah. Too easy. Thank you for your time. You too. 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Speaking.\n\nChannel 0: Yeah. Good morning. Hey. It's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm alright. How are you?\n\nChannel 0: I'm doing wonderful. No complain. It's Friday. Last day of work.\n\nChannel 1: That's good.\n\nChannel 0: Alright? Yeah. Sir, I hope you still remember the company because the last time that we touched base with you was January of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nWe are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup\n\nChannel 1: Yeah. 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He mentions that they are an IT manager and Microsoft trusted partner. The agent confirms that they already have an agreement with the current provider and that there is nothing they can do. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"Sir, I hope you still remember the company because the last time that we touched base with you was January of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":37,"end_word":86,"intents":[{"intent":"Introduce company","confidence_score":0.041487873}]}]},"sentiments":{"segments":[{"text":"Yes. Speaking. Yeah. Good morning. Hey. It's Ronald from Cloud Solution IT. How are you doing today? I'm alright. How are you?","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.2173784375190735},{"text":"I'm doing wonderful.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.6918016672134399},{"text":"No complain. It's Friday. Last day of work.","start_word":25,"end_word":32,"sentiment":"neutral","sentiment_score":0.18204744160175323},{"text":"That's good.","start_word":33,"end_word":34,"sentiment":"positive","sentiment_score":0.4280519485473633},{"text":"Alright? Yeah. Sir, I hope you still remember the company because the last time that we touched base with you was January of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup Yeah. That's and recovery, SharePoint, manage yeah. 365. I I've Yes, actually sir? moved on from my last role, so I I kinda don't require that service anymore. Yes, sir. I think you moved to to to a new comp company now called Landmark Group, I believe. Yep. That's That's right. an an IT manager, sir. Right? That's correct. That's right. Yes, sir. I I actually So, again, did the same we've got we've we've already got it. They've already got that in place. So they've already got an agreement with the current company doing all this. So that at this stage, there's nothing that might that Mhmm. we can change. Yeah. So there Alright. was a there was already a two, three year agreement in place with the current provider. Yeah. Mhmm. Okay. That Alright. that that'll that'll be Yeah. fine, sir. Too easy. No no Thank no worries.","start_word":35,"end_word":264,"sentiment":"neutral","sentiment_score":0.02588086947798729},{"text":"you Thank for your you.","start_word":265,"end_word":269,"sentiment":"positive","sentiment_score":0.3882092833518982},{"text":"time.","start_word":270,"end_word":270,"sentiment":"neutral","sentiment_score":0.2883882522583008},{"text":"Have a good day.","start_word":271,"end_word":274,"sentiment":"positive","sentiment_score":0.3840430676937103},{"text":"You too. Bye.","start_word":275,"end_word":277,"sentiment":"neutral","sentiment_score":0.14558368921279907}],"average":{"sentiment":"neutral","sentiment_score":0.0744510894703074}}}}