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I'm just gonna check it out. Just bear with me for a second. But but next time, don't don't don't ring up accounts. You need to ring up the tech team. You come across to accounts. We don't do this in accounts. But I'll I'll have a look at it for you. That's not a problem. That's alright. 627975. Okay. You are 903. Okay. Here we are. Let's have a look first. One second. Oh, it says that you're online. It's showing me that your Internet is working. Okay. Your what's the address again? Unit 1007. Yeah? 2 Way Vogan Street, Lincoln. Okay. I'm gonna just reboot. I'm gonna do a port reset, and then I'll reboot the port and see if that works. Okay. That's done. Port is reset. Now let's reboot the box. No. No. No. No. No. I'm I'm rebooting it from my end. It'll turn off and turn back on. Okay. That's completed. So the light should be off on the OptiCon box. Okay. So you're coming back online now. Can you check your Internet now? Sorry? Yeah. 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Yes. Hello? Yeah. Airtel accounts.\n\nYes. Can I have your name, please? Inyang. Inyang. Hold on one sec.\n\nHow do you spell that? Yep. Okay. You're on the Opticon? Give me one second.\n\nI'm just gonna check it out. Just bear with me for a second. But but next time, don't don't don't ring up accounts. You need to ring up the tech team. You come across to accounts.\n\nWe don't do this in accounts. But I'll I'll have a look at it for you. That's not a problem. That's alright. 627975.\n\nOkay. You are 903. Okay. Here we are. Let's have a look first.\n\nOne second. Oh, it says that you're online. It's showing me that your Internet is working. Okay. Your what's the address again?\n\nUnit 1007. Yeah? 2 Way Vogan Street, Lincoln. Okay. I'm gonna just reboot.\n\nI'm gonna do a port reset, and then I'll reboot the port and see if that works. Okay. That's done. Port is reset. Now let's reboot the box.\n\nNo. No. No. No. No.\n\nI'm I'm rebooting it from my end. It'll turn off and turn back on. Okay. That's completed. So the light should be off on the OptiCon box.\n\nOkay. So you're coming back online now. Can you check your Internet now? Sorry? Yeah.\n\nBut we need to know if the Internet is working from the router, from the modem. How how many lights normally come down? What's what router is it? Can you send me a photo if I give you the mobile number? Okay.\n\nSend the okay. The number is 0403 seven six three seven four four. Yeah. Please. Yeah.\n\nOkay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"40 accounts, Airtel?","start":0.24,"end":1.46,"sentiment":"neutral","sentiment_score":0.0063083089577655},{"text":"Yes.","start":4.16,"end":4.48,"sentiment":"neutral","sentiment_score":0.02320515178143978},{"text":"Hello?","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.013219008222222328},{"text":"Yeah.","start":8.24,"end":8.639999,"sentiment":"neutral","sentiment_score":0.017079947516322136},{"text":"Airtel accounts.","start":8.639999,"end":9.7,"sentiment":"neutral","sentiment_score":0.009345765691250563}],"sentiment":"neutral","sentiment_score":0.011390070721972734,"num_words":8,"start":0.24,"end":9.7},{"sentences":[{"text":"Yes.","start":12.4,"end":12.9,"sentiment":"neutral","sentiment_score":0.030006637796759605},{"text":"Can I have your name, 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Is it Airtel Internet company? Airtel? Yes. I connect to Internet a few days ago, but it's still not working. In Yong Joyce. I n y o u n g j o I c e. Yes. But I think a router is no good because my phone is sometimes connecting, sometimes no connecting. And I have Internet TV. Internet TV cannot connect. The TV say router and TV is not connecting. So I think the route router is I have a problem. Yeah. I think I speak to you before. Yeah. When I thank you. This is new apartment, and I have I can connect only your company. If I need to buy new router, I can buy. Yeah. Only more than four light is coming. Yes. Yes. Two a. Lidcom. Yeah. Right. You want me to turn off? Right. No. I just did at the OptiCon box. I just checking the box. Internet yeah. Internet. My phone my mobile phone Internet is working. Young it's connect. Yeah. Router. It's only four light is coming. I don't know, but this time, just only four. But normally, about six, five, six, seven. Yes. Yes. Okay. I will send you. Mhmm. Okay. Just the one. 0403763 744. Okay. I send you now. Yeah. Okay. It's and then hang up the phone, and then I'll I'll send you now. Okay. Okay. 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Hello?\n\nChannel 1: Is it Airtel Internet company?\n\nChannel 0: Yeah. Airtel accounts.\n\nChannel 1: Airtel?\n\nChannel 0: Yes.\n\nChannel 1: Yes. I connect to Internet a few days ago, but it's still not working.\n\nChannel 0: Can I have your name, please?\n\nChannel 1: In Yong Joyce.\n\nChannel 0: Inyang. Inyang. Hold on one sec. How do you spell that?\n\nChannel 1: I n y\n\nChannel 0: Yep.\n\nChannel 1: o u n g j o I c e.\n\nChannel 0: Okay. You're on the Opticon?\n\nChannel 1: Yes. But I think a router is no good because my phone is sometimes connecting, sometimes no connecting. And I have Internet TV. Internet TV cannot connect. The TV say router and TV is not connecting.\n\nSo I think the route router is I have a problem.\n\nChannel 0: Give me one second. I'm just gonna check it out. Just\n\nChannel 1: Yeah.\n\nChannel 0: bear with me\n\nChannel 1: I think\n\nChannel 0: for a\n\nChannel 1: I\n\nChannel 0: second.\n\nChannel 1: speak to\n\nChannel 0: But\n\nChannel 1: you before. Yeah.\n\nChannel 0: but next\n\nChannel 1: When\n\nChannel 0: time,\n\nChannel 1: I\n\nChannel 0: don't don't don't ring up accounts. You need to ring up the tech team. You come across to accounts. We don't do this in accounts. But I'll I'll have a look at it for you.\n\nThat's not a problem.\n\nChannel 1: thank you.\n\nChannel 0: That's alright. 627975.\n\nChannel 1: This is new apartment, and I have I can connect only your company.\n\nChannel 0: Okay. You are 903. Okay. Here we are.\n\nChannel 1: If I need to buy new router, I can buy.\n\nChannel 0: Let's have a look first. One second. Oh, it says that you're online. It's showing me that your Internet is working.\n\nChannel 1: Yeah. Only more than four light is coming.\n\nChannel 0: Okay. Your what's the address again? Unit 1007. Yeah?\n\nChannel 1: Yes. Yes.\n\nChannel 0: 2\n\nChannel 1: Two\n\nChannel 0: Way\n\nChannel 1: a.\n\nChannel 0: Vogan Street, Lincoln.\n\nChannel 1: Lidcom. Yeah.\n\nChannel 0: Okay. I'm gonna just reboot. I'm gonna do a port reset, and then I'll reboot the port and see if that works.\n\nChannel 1: Right.\n\nChannel 0: Okay. That's done. Port is reset. Now let's reboot the box.\n\nChannel 1: You want me to turn off?\n\nChannel 0: No. No. No. No. No.\n\nI'm I'm rebooting it from my end.\n\nChannel 1: Right.\n\nChannel 0: It'll turn off and turn back on. Okay. That's completed. So the light should be off on the OptiCon box. Okay.\n\nSo you're coming back online now. Can you check your Internet now?\n\nChannel 1: No. I just did at the OptiCon box.\n\nChannel 0: Sorry?\n\nChannel 1: I just checking the box. Internet yeah. Internet. My phone my mobile phone Internet is working. Young it's connect.\n\nChannel 0: Yeah. But we need to know if the Internet is working from the router, from the modem.\n\nChannel 1: Yeah. Router. It's only four light is coming.\n\nChannel 0: How how many lights normally come down?\n\nChannel 1: I don't know, but this time, just only four. But normally, about six, five, six, seven.\n\nChannel 0: What's what router is it? Can you send me a photo if I give you the mobile number?\n\nChannel 1: Yes. Yes. Okay.\n\nChannel 0: Okay.\n\nChannel 1: I\n\nChannel 0: Send\n\nChannel 1: will send\n\nChannel 0: the\n\nChannel 1: you.\n\nChannel 0: okay. The number is 0403\n\nChannel 1: Mhmm. Okay. Just the one. 0403763\n\nChannel 0: seven six three seven four four.\n\nChannel 1: 744. Okay. I send you now.\n\nChannel 0: Yeah. Please.\n\nChannel 1: Yeah. Okay. It's and then hang up the phone, and then I'll I'll send you now.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Okay. Okay. Thank you.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"40 accounts, Airtel?","start":0.24,"end":1.46,"sentiment":"neutral","sentiment_score":0.0063083089577655}],"sentiment":"neutral","sentiment_score":0.0063083089577655,"channel":0,"num_words":3,"start":0.24,"end":1.46},{"sentences":[{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.00803222507238388}],"sentiment":"neutral","sentiment_score":0.00803222507238388,"channel":1,"num_words":1,"start":1.76,"end":2.26},{"sentences":[{"text":"Yes.","start":4.16,"end":4.48,"sentiment":"neutral","sentiment_score":0.02320515178143978},{"text":"Hello?","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.013219008222222328}],"sentiment":"neutral","sentiment_score":0.018212080001831055,"channel":0,"num_words":2,"start":4.16,"end":4.98},{"sentences":[{"text":"Is it Airtel Internet 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That's completed. So the light should be off on the OptiCon box. Okay. So you're coming back online now. Can you check your Internet now? No. I just did at the OptiCon box. Sorry? I just checking the box. Internet yeah. Internet. My phone my mobile phone Internet is working. Young it's connect. Yeah. But we need to know if the Internet is working from the router, from the modem. Yeah. Router. It's only four light is coming. How how many lights normally come down? I don't know, but this time, just only four. But normally, about six, five, six, seven. What's what router is it? Can you send me a photo if I give you the mobile number? Yes. Yes. Okay. Okay. I Send will send the you. okay. The number is 0403 Mhmm. Okay. Just the one. 0403763 seven six three seven four four. 744. Okay. I send you now. Yeah. Please. Yeah. Okay. It's and then hang up the phone, and then I'll I'll send you now. Yeah. Okay. Okay. 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