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you.","start":49.325,"end":49.805,"sentiment":"positive","sentiment_score":0.4749634116888046},{"text":"Bye bye.","start":49.805,"end":50.545002,"sentiment":"neutral","sentiment_score":0.23442253470420837},{"text":"Bye.","start":50.685,"end":51.185,"sentiment":"neutral","sentiment_score":0.12334650009870528}],"sentiment":"neutral","sentiment_score":0.3266697345035417,"channel":1,"num_words":7,"start":48.765,"end":51.185},{"sentences":[{"text":"Mhmm.","start":50.885,"end":51.385,"sentiment":"neutral","sentiment_score":0.024162838235497475}],"sentiment":"neutral","sentiment_score":0.024162838235497475,"channel":0,"num_words":1,"start":50.885,"end":51.385}]},"summary":{"result":"success","short":"A customer named Justin Yes from Assurance answered the phone and was transferred to Mary from stabilization AI. Mary informed Justin that Justin had not answering his phone and offered to take a message, but Justin declined and instead said he would drop an email. The call ended with Mary thanking Justin and saying goodbye."},"intents":{"segments":[{"text":"He's not answering his phone at the moment. Can I take a message Mhmm. for you? I see. And no worries. Maybe I'll just drop an email to him. Thank Okay. you.","start_word":41,"end_word":72,"intents":[{"intent":"Address communication","confidence_score":0.00026156698}]}]},"sentiments":{"segments":[{"text":"Allstate. This is Crystal. Hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.0919376090168953},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.4165182113647461},{"text":"Looking for Justin Yes. Certainly. Mask is calling. Mary from Vigilance AI. Regions AI. I will just put you through. One moment.","start_word":7,"end_word":28,"sentiment":"neutral","sentiment_score":0.1764707714319229},{"text":"Thank you. Thank you.","start_word":29,"end_word":32,"sentiment":"positive","sentiment_score":0.49121925234794617},{"text":"Mary, are you there? Yes. Yes. I'm sorry. He's not answering his phone at the moment. Can I take a message Mhmm. for you? I see. And no worries. Maybe I'll just drop an email to him. Thank Okay. you.","start_word":33,"end_word":72,"sentiment":"neutral","sentiment_score":-0.03193382918834686},{"text":"No problem. Thank you.","start_word":73,"end_word":76,"sentiment":"positive","sentiment_score":0.4232918918132782},{"text":"Bye bye. Bye. Mhmm.","start_word":77,"end_word":80,"sentiment":"neutral","sentiment_score":0.1390630602836609}],"average":{"sentiment":"neutral","sentiment_score":0.09982026806314484}}}}