{"metadata":{"transaction_key":"deprecated","request_id":"019ecdfd-7b7d-7eb0-993e-11210f1dfee3","sha256":"1836272d0cdfd417ae29e96939c9ea5d5f09a0d4474b9d89650f5d4b13c6e230","created":"2026-06-16T01:13:23.000Z","duration":12.671938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, ma'am. Good morning. Can I talk to Johan? Hello? Can you hear me?","confidence":0.9995117,"words":[{"word":"hi","start":3.84,"end":4.08,"confidence":0.9975586,"punctuated_word":"Hi,","sentiment":"positive","sentiment_score":0.5205899477005005},{"word":"ma'am","start":4.08,"end":4.4,"confidence":0.9995117,"punctuated_word":"ma'am.","sentiment":"positive","sentiment_score":0.592313826084137},{"word":"good","start":4.4,"end":4.64,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.7422816157341003},{"word":"morning","start":4.64,"end":5.14,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.6141911745071411},{"word":"can","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.14200639724731445},{"word":"i","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13687433302402496},{"word":"talk","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.1375277042388916},{"word":"to","start":5.92,"end":6.42,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12057679891586304},{"word":"johan","start":6.56,"end":7.06,"confidence":0.6097005,"punctuated_word":"Johan?","sentiment":"neutral","sentiment_score":-0.016260318458080292},{"word":"hello","start":10.8,"end":11.3,"confidence":0.97387695,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.08544708788394928},{"word":"can","start":11.44,"end":11.5199995,"confidence":0.85498047,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.220988005399704},{"word":"you","start":11.5199995,"end":11.679999,"confidence":0.9790039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18092487752437592},{"word":"hear","start":11.679999,"end":11.92,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.1079321950674057},{"word":"me","start":11.92,"end":12.42,"confidence":0.9980469,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":-0.07242327928543091}],"paragraphs":{"transcript":"\nHi, ma'am. Good morning. Can I talk to Johan? Hello? Can you hear me?","paragraphs":[{"sentences":[{"text":"Hi, ma'am.","start":3.84,"end":4.4,"sentiment":"positive","sentiment_score":0.5564518868923187},{"text":"Good morning.","start":4.4,"end":5.14,"sentiment":"positive","sentiment_score":0.6782363951206207},{"text":"Can I talk to Johan?","start":5.2,"end":7.06,"sentiment":"neutral","sentiment_score":0.10414498299360275},{"text":"Hello?","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":-0.08544708788394928},{"text":"Can you hear me?","start":11.44,"end":12.42,"sentiment":"neutral","sentiment_score":-0.14556708931922913}],"sentiment":"neutral","sentiment_score":0.16588471670235908,"num_words":14,"start":3.84,"end":12.42}]}}]},{"alternatives":[{"transcript":"Hello. Welcome to Allstate Drive. Speaking. Hello?","confidence":0.8691406,"words":[{"word":"hello","start":0.24,"end":0.32,"confidence":0.8691406,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.15313191711902618},{"word":"welcome","start":0.32,"end":0.48,"confidence":0.9980469,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.3100138306617737},{"word":"to","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.33863937854766846},{"word":"allstate","start":0.71999997,"end":0.96,"confidence":0.4467163,"punctuated_word":"Allstate","sentiment":"neutral","sentiment_score":0.2776796817779541},{"word":"drive","start":0.96,"end":1.1999999,"confidence":0.8078613,"punctuated_word":"Drive.","sentiment":"neutral","sentiment_score":0.33187398314476013},{"word":"speaking","start":1.1999999,"end":1.6999999,"confidence":0.763916,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.33039283752441406},{"word":"hello","start":5.92,"end":6.42,"confidence":0.9880371,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0429852157831192}],"paragraphs":{"transcript":"\nHello. Welcome to Allstate Drive. Speaking. Hello?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.32,"sentiment":"neutral","sentiment_score":0.15313191711902618},{"text":"Welcome to Allstate Drive.","start":0.32,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.3145517185330391},{"text":"Speaking.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.33039283752441406},{"text":"Hello?","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.0429852157831192}],"sentiment":"neutral","sentiment_score":0.25495954922267366,"num_words":7,"start":0.24,"end":6.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Welcome to Allstate Drive. Speaking.\n\nChannel 0: Hi, ma'am. Good morning. Can I talk\n\nChannel 1: Hello?\n\nChannel 0: to Johan? Hello? Can you hear me?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.32,"sentiment":"neutral","sentiment_score":0.15313191711902618},{"text":"Welcome to Allstate Drive.","start":0.32,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.3145517185330391},{"text":"Speaking.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.33039283752441406}],"sentiment":"neutral","sentiment_score":0.29028860479593277,"channel":1,"num_words":6,"start":0.24,"end":1.6999999},{"sentences":[{"text":"Hi, ma'am.","start":3.84,"end":4.4,"sentiment":"positive","sentiment_score":0.5564518868923187},{"text":"Good morning.","start":4.4,"end":5.14,"sentiment":"positive","sentiment_score":0.6782363951206207},{"text":"Can I talk","start":5.2,"end":5.92,"sentiment":"neutral","sentiment_score":0.13880281150341034}],"sentiment":"positive","sentiment_score":0.4122549997908728,"channel":0,"num_words":7,"start":3.84,"end":5.92},{"sentences":[{"text":"Hello?","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.0429852157831192}],"sentiment":"neutral","sentiment_score":0.0429852157831192,"channel":1,"num_words":1,"start":5.92,"end":6.42},{"sentences":[{"text":"to Johan?","start":5.92,"end":7.06,"sentiment":"neutral","sentiment_score":0.05215824022889137},{"text":"Hello?","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":-0.08544708788394928},{"text":"Can you hear me?","start":11.44,"end":12.42,"sentiment":"neutral","sentiment_score":-0.14556708931922913}],"sentiment":"neutral","sentiment_score":-0.08048556638615471,"channel":0,"num_words":7,"start":5.92,"end":12.42}]},"summary":{"result":"success","short":"Hello. Welcome to Allstate Drive. Speaking. Hi, ma'am. Good morning. Can I talk to Hello? Johan? Hello? Can you hear me?"},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Welcome to Allstate Drive. Speaking.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.28348100185394287},{"text":"Hi, ma'am. Good morning.","start_word":6,"end_word":9,"sentiment":"positive","sentiment_score":0.597899854183197},{"text":"Can I talk to Hello? Johan? Hello? Can you hear me?","start_word":10,"end_word":20,"sentiment":"neutral","sentiment_score":-0.019572660326957703}],"average":{"sentiment":"neutral","sentiment_score":0.2257927622113909}}}}