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Bye.","paragraphs":[{"sentences":[{"text":"Monter Australia, PTYL Limited.","start":8.559999,"end":11.46,"sentiment":"neutral","sentiment_score":0.028554806485772133},{"text":"Andy speaking.","start":11.5199995,"end":12.16,"sentiment":"neutral","sentiment_score":0.05609537474811077},{"text":"How may I help you?","start":12.16,"end":13.299999,"sentiment":"neutral","sentiment_score":0.1328917682170868},{"text":"So, unfortunately, Jason is not in the office at the moment.","start":23.185001,"end":27.365,"sentiment":"neutral","sentiment_score":-0.19265463609587063},{"text":"But what I can do is take down your details for a callback from Jason.","start":27.62,"end":31.080002,"sentiment":"neutral","sentiment_score":-0.023718018581469855}],"sentiment":"neutral","sentiment_score":-0.04281357997978056,"num_words":37,"start":8.559999,"end":31.080002},{"sentences":[{"text":"Alright.","start":48.988937,"end":49.488937,"sentiment":"positive","sentiment_score":0.3456081748008728},{"text":"Thank you.","start":49.628937,"end":50.448936,"sentiment":"positive","sentiment_score":0.597577691078186},{"text":"You have a good day.","start":50.668938,"end":51.628937,"sentiment":"positive","sentiment_score":0.5749107360839844},{"text":"Bye.","start":51.628937,"end":52.128937,"sentiment":"neutral","sentiment_score":0.27125856280326843}],"sentiment":"positive","sentiment_score":0.5207306444644928,"num_words":9,"start":48.988937,"end":52.128937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Monter Australia, PTYL Limited. Andy speaking. How may I help you?\n\nChannel 0: Oh, hi. Yes. My name is Andrew, and I was I was trying to get a hold of Jason McGrath.\n\nChannel 1: So, unfortunately, Jason is not in the office at the moment. But what I can do is take down your details for a callback from Jason.\n\nChannel 0: Oh, yeah. You know what? I actually tried to call him directly, but he didn't answer. So I was just checking if he he can be reached on this number. Yeah.\n\nIt's alright. You know, I'll just contact him later. Thank you, though.\n\nChannel 1: Alright.\n\nChannel 0: Appreciate\n\nChannel 1: Thank\n\nChannel 0: the\n\nChannel 1: you.\n\nChannel 0: time.\n\nChannel 1: You have a good day. Bye.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"Monter Australia, PTYL Limited.","start":8.559999,"end":11.46,"sentiment":"neutral","sentiment_score":0.028554806485772133},{"text":"Andy speaking.","start":11.5199995,"end":12.16,"sentiment":"neutral","sentiment_score":0.05609537474811077},{"text":"How may I help you?","start":12.16,"end":13.299999,"sentiment":"neutral","sentiment_score":0.1328917682170868}],"sentiment":"neutral","sentiment_score":0.08098807422952219,"channel":1,"num_words":11,"start":8.559999,"end":13.299999},{"sentences":[{"text":"Oh, hi.","start":14.235,"end":14.955,"sentiment":"neutral","sentiment_score":0.028732402250170708},{"text":"Yes.","start":14.955,"end":15.434999,"sentiment":"neutral","sentiment_score":0.039681240916252136},{"text":"My name is Andrew, and I was I was trying to get a hold of Jason 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answer.","start":36.190002,"end":39.47,"sentiment":"neutral","sentiment_score":-0.12572344934398477},{"text":"So I was just checking if he he can be reached on this number.","start":39.47,"end":43.995,"sentiment":"neutral","sentiment_score":-0.06424079995070185},{"text":"Yeah.","start":45.175,"end":45.414997,"sentiment":"neutral","sentiment_score":0.04791810363531113}],"sentiment":"neutral","sentiment_score":-0.07398945270406623,"channel":0,"num_words":31,"start":32.91,"end":45.414997},{"sentences":[{"text":"It's alright.","start":45.414997,"end":46.155,"sentiment":"neutral","sentiment_score":0.10583721101284027},{"text":"You know, I'll just contact him later.","start":46.215,"end":48.315,"sentiment":"neutral","sentiment_score":0.08227912123714175},{"text":"Thank you, though.","start":48.454998,"end":49.335,"sentiment":"positive","sentiment_score":0.3836442828178406}],"sentiment":"neutral","sentiment_score":0.1615467599282662,"channel":0,"num_words":12,"start":45.414997,"end":49.335},{"sentences":[{"text":"Alright.","start":48.988937,"end":49.488937,"sentiment":"positive","sentiment_score":0.3456081748008728}],"sentiment":"positive","sentiment_score":0.3456081748008728,"channel":1,"num_words":1,"start":48.988937,"end":49.488937},{"sentences":[{"text":"Appreciate","start":49.335,"end":49.815,"sentiment":"positive","sentiment_score":0.5772935152053833}],"sentiment":"positive","sentiment_score":0.5772935152053833,"channel":0,"num_words":1,"start":49.335,"end":49.815},{"sentences":[{"text":"Thank","start":49.628937,"end":49.948936,"sentiment":"positive","sentiment_score":0.6276415586471558}],"sentiment":"positive","sentiment_score":0.6276415586471558,"channel":1,"num_words":1,"start":49.628937,"end":49.948936},{"sentences":[{"text":"the","start":49.815,"end":49.975,"sentiment":"positive","sentiment_score":0.7249230146408081}],"sentiment":"positive","sentiment_score":0.7249230146408081,"channel":0,"num_words":1,"start":49.815,"end":49.975},{"sentences":[{"text":"you.","start":49.948936,"end":50.448936,"sentiment":"positive","sentiment_score":0.5675138235092163}],"sentiment":"positive","sentiment_score":0.5675138235092163,"channel":1,"num_words":1,"start":49.948936,"end":50.448936},{"sentences":[{"text":"time.","start":49.975,"end":50.475,"sentiment":"positive","sentiment_score":0.4370517134666443}],"sentiment":"positive","sentiment_score":0.4370517134666443,"channel":0,"num_words":1,"start":49.975,"end":50.475},{"sentences":[{"text":"You have a good day.","start":50.668938,"end":51.628937,"sentiment":"positive","sentiment_score":0.5749107360839844},{"text":"Bye.","start":51.628937,"end":52.128937,"sentiment":"neutral","sentiment_score":0.27125856280326843}],"sentiment":"positive","sentiment_score":0.5243020405371984,"channel":1,"num_words":6,"start":50.668938,"end":52.128937},{"sentences":[{"text":"You too.","start":52.695,"end":53.175,"sentiment":"neutral","sentiment_score":0.20910660177469254},{"text":"Bye.","start":53.175,"end":53.675,"sentiment":"neutral","sentiment_score":0.09772495180368423}],"sentiment":"neutral","sentiment_score":0.17197938511768976,"channel":0,"num_words":3,"start":52.695,"end":53.675}]},"summary":{"result":"success","short":"The customer, Andrew, is trying to reach Jason McGrath but he is not in the office. The agent, Andy, offers to take down Andrew's details for a callback from Jason and explains that he was trying to reach him directly but didn't receive a response. Andy decides to contact Jason later and thanks Andrew for his time."},"intents":{"segments":[{"text":"My name is Andrew, and I was I was trying to get a hold of Jason McGrath. So, unfortunately, Jason is not in the office at the moment. But what I can do is take down your details for a callback from Jason. Oh, yeah.","start_word":14,"end_word":58,"intents":[{"intent":"Schedule callback","confidence_score":0.004468876}]}]},"sentiments":{"segments":[{"text":"Monter Australia, PTYL Limited. Andy speaking. How may I help you? Oh, hi. Yes. My name is Andrew, and I was I was trying to get a hold of Jason McGrath. So, unfortunately, Jason is not in the office at the moment. But what I can do is take down your details for a callback from Jason. Oh, yeah. You know what? I actually tried to call him directly, but he didn't answer. So I was just checking if he he can be reached on this number. Yeah. It's alright. You know, I'll just contact him later.","start_word":0,"end_word":96,"sentiment":"neutral","sentiment_score":-0.020513296127319336},{"text":"Thank you, though. Alright. Appreciate Thank the you. time. You have a good day.","start_word":97,"end_word":110,"sentiment":"positive","sentiment_score":0.4996143281459808},{"text":"Bye. You too. Bye.","start_word":111,"end_word":114,"sentiment":"neutral","sentiment_score":0.20126253366470337}],"average":{"sentiment":"neutral","sentiment_score":0.06366720310477324}}}}