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How can I help you? Uh-huh. I can have you got his email address? Because I think he's not in the office at the moment. Would you would you like his email address? So it's Praful, p r a f u l, Gurdam, g a oh, sorry. Praful dot Gotam, g a u t a m, @Macdonald,nacdo,nn,e,ll,.nt.gov.au. Yep. The full dot gov. Yep. Yep. Yep. Thank you. 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How can I help you? Uh-huh. I can have you got his email address? Because I think he's not in the office at the moment.\n\nWould you would you like his email address? So it's Praful, p r a f u l, Gurdam, g a oh, sorry. Praful dot Gotam, g a u t a m, @Macdonald,nacdo,nn,e,ll,.nt.gov.au. Yep. The full dot gov.\n\nYep. Yep. Yep. Thank you. 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help.","start":78.635,"end":79.855,"sentiment":"positive","sentiment_score":0.5972075819969177}],"sentiment":"neutral","sentiment_score":0.29964884502046246,"channel":0,"num_words":17,"start":75.435005,"end":79.855},{"sentences":[{"text":"Yep.","start":79.655,"end":80.155,"sentiment":"neutral","sentiment_score":0.26367855072021484},{"text":"Thank","start":80.534996,"end":80.854996,"sentiment":"positive","sentiment_score":0.4886157214641571}],"sentiment":"positive","sentiment_score":0.376147136092186,"channel":1,"num_words":2,"start":79.655,"end":80.854996},{"sentences":[{"text":"Thank","start":80.795006,"end":81.035,"sentiment":"positive","sentiment_score":0.5347989797592163}],"sentiment":"positive","sentiment_score":0.5347989797592163,"channel":0,"num_words":1,"start":80.795006,"end":81.035},{"sentences":[{"text":"you.","start":80.854996,"end":81.354996,"sentiment":"positive","sentiment_score":0.4962537884712219}],"sentiment":"positive","sentiment_score":0.4962537884712219,"channel":1,"num_words":1,"start":80.854996,"end":81.354996},{"sentences":[{"text":"you.","start":81.035,"end":81.355,"sentiment":"positive","sentiment_score":0.36281469464302063},{"text":"Bye.","start":81.355,"end":81.855,"sentiment":"neutral","sentiment_score":0.2707429826259613}],"sentiment":"neutral","sentiment_score":0.31677883863449097,"channel":0,"num_words":2,"start":81.035,"end":81.855},{"sentences":[{"text":"Bye.","start":81.575,"end":82.075,"sentiment":"neutral","sentiment_score":0.11952543258666992}],"sentiment":"neutral","sentiment_score":0.11952543258666992,"channel":1,"num_words":1,"start":81.575,"end":82.075}]},"summary":{"result":"success","short":"The customer is looking for Praful, but he is not in the office. The agent provides the customer with Praful's email address and the customer thanks them for their help before ending the call."},"intents":{"segments":[{"text":"I can have you got his email address? Because I think he's not in the office at the moment. Okay.","start_word":14,"end_word":33,"intents":[{"intent":"Confirm email address","confidence_score":0.14088066},{"intent":"Confirm email address","confidence_score":0.073580384}]},{"text":"I can have you got his email address? Because I think he's not in the office at the moment. Okay. Would you would you like his email address? Sure.","start_word":14,"end_word":42,"intents":[{"intent":"Verify email address","confidence_score":0.011616964}]},{"text":"Thank Thank you. you.","start_word":112,"end_word":115,"intents":[{"intent":"Thank paul","confidence_score":0.000043128202}]}]},"sentiments":{"segments":[{"text":"Council. How can I help you? Yes. Hi.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.14038310945034027},{"text":"Good afternoon.","start_word":8,"end_word":9,"sentiment":"positive","sentiment_score":0.3707611560821533},{"text":"Looking for Praful. Uh-huh. I can have you got his email address? Because I think he's not in the office at the moment. Okay. Would you would you like his email address? Sure. Yes. Go ahead. Sorry. So it's Praful, p r a f u l, Mhmm. Gurdam, g a oh, sorry. Praful dot Gotam, g Mhmm. a u t a m, Mhmm. @Macdonald,nacdo,nn,e,ll,.nt.gov.au. Mhmm. Alright. Correct me if I'm wrong. It's prafulgautam@mcdonald.nt.gov.au. Correct? Yep. The full dot gov. Yep. Raful dot gotham. Yep. Okay. I got it. Alright. I'll just drop an email to him.","start_word":10,"end_word":105,"sentiment":"neutral","sentiment_score":0.010188871063292028},{"text":"Thank you for your help.","start_word":106,"end_word":110,"sentiment":"positive","sentiment_score":0.5905643701553345},{"text":"Yep.","start_word":111,"end_word":111,"sentiment":"neutral","sentiment_score":0.26367855072021484},{"text":"Thank Thank you. you.","start_word":112,"end_word":115,"sentiment":"positive","sentiment_score":0.45692527294158936},{"text":"Bye. Bye.","start_word":116,"end_word":117,"sentiment":"neutral","sentiment_score":0.2151849269866943}],"average":{"sentiment":"neutral","sentiment_score":0.0513994165959249}}}}