{"metadata":{"transaction_key":"deprecated","request_id":"019f8858-ae87-77f3-b383-b110dabdf597","sha256":"44d3ad6430cb38b18f4531205426a3dab1ab24ea56387ceafb11b883ff08e0c9","created":"2026-07-22T05:42:22.524Z","duration":122.61594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":335,"output_tokens":62},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":368,"output_tokens":368},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":368,"output_tokens":22}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, yes. Hi. I'm trying to get a hold of Banan Urgent. Yeah. That's right. From the IT department? Oh, yeah. Allied Security Management. Isn't this the IT department? Oh, is it okay if you can get me over to them? Is that possible? Oh, yeah. If it's okay. Thank you. Yeah. I'm ready. Mhmm. 0487574150. I appreciate this. Well, thank you for your assistance. You have a great day.","confidence":0.99609375,"words":[{"word":"oh","start":33.99,"end":34.15,"confidence":0.892334,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.02792619913816452},{"word":"yes","start":34.15,"end":34.47,"confidence":0.99853516,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.022988060489296913},{"word":"hi","start":34.47,"end":34.95,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.02053697779774666},{"word":"i'm","start":34.95,"end":35.19,"confidence":0.9382324,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.011159966699779034},{"word":"trying","start":35.19,"end":35.43,"confidence":0.9921875,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.012186260893940926},{"word":"to","start":35.43,"end":35.59,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007502508349716663},{"word":"get","start":35.59,"end":35.75,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.008015977218747139},{"word":"a","start":35.75,"end":35.83,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008318794891238213},{"word":"hold","start":35.83,"end":36.07,"confidence":0.6333008,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.015627004206180573},{"word":"of","start":36.07,"end":36.47,"confidence":0.9951172,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.005038272589445114},{"word":"banan","start":36.47,"end":36.97,"confidence":0.5966797,"punctuated_word":"Banan","sentiment":"neutral","sentiment_score":0.012791820801794527},{"word":"urgent","start":37.03,"end":37.53,"confidence":0.83496094,"punctuated_word":"Urgent.","sentiment":"neutral","sentiment_score":0.001194331794977188},{"word":"yeah","start":43.525,"end":43.845,"confidence":0.90625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0032129334285855293},{"word":"that's","start":43.845,"end":44.085003,"confidence":0.9941406,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.004071958363056183},{"word":"right","start":44.085003,"end":44.585003,"confidence":0.98413086,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":-0.0066671171225607395},{"word":"from","start":44.805,"end":44.965,"confidence":0.7734375,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.019740130752325055},{"word":"the","start":44.965,"end":45.205,"confidence":0.96435547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022168900817632675},{"word":"it","start":45.205,"end":45.525,"confidence":0.99316406,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.028273029252886772},{"word":"department","start":45.525,"end":46.025,"confidence":0.845459,"punctuated_word":"department?","sentiment":"neutral","sentiment_score":-0.0303182415664196},{"word":"oh","start":53.045002,"end":53.125,"confidence":0.74487305,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0188373401761055},{"word":"yeah","start":53.125,"end":53.625,"confidence":0.96313477,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.02198589034378529},{"word":"allied","start":53.765,"end":54.265,"confidence":0.96435547,"punctuated_word":"Allied","sentiment":"neutral","sentiment_score":-0.013731484301388264},{"word":"security","start":54.61,"end":54.850002,"confidence":0.77246094,"punctuated_word":"Security","sentiment":"neutral","sentiment_score":-0.02345131523907185},{"word":"management","start":54.850002,"end":55.350002,"confidence":0.8483887,"punctuated_word":"Management.","sentiment":"neutral","sentiment_score":-0.02324692904949188},{"word":"isn't","start":56.53,"end":56.850002,"confidence":0.86865234,"punctuated_word":"Isn't","sentiment":"neutral","sentiment_score":-0.01776139996945858},{"word":"this","start":56.850002,"end":57.09,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.021036284044384956},{"word":"the","start":57.09,"end":57.33,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029376760125160217},{"word":"it","start":57.33,"end":57.65,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.032960593700408936},{"word":"department","start":57.65,"end":58.15,"confidence":0.99560547,"punctuated_word":"department?","sentiment":"neutral","sentiment_score":-0.02831713669002056},{"word":"oh","start":62.53,"end":63.03,"confidence":0.9399414,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.009915285743772984},{"word":"is","start":63.49,"end":63.73,"confidence":0.97998047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.007888343185186386},{"word":"it","start":63.73,"end":63.81,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0043899621814489365},{"word":"okay","start":63.81,"end":64.13,"confidence":0.99902344,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.002288397401571274},{"word":"if","start":64.13,"end":64.21,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.006894126534461975},{"word":"you","start":64.21,"end":64.29,"confidence":0.9506836,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0011410731822252274},{"word":"can","start":64.29,"end":64.79,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0024498552083969116},{"word":"get","start":65.09,"end":65.33,"confidence":0.9741211,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.002507958561182022},{"word":"me","start":65.33,"end":65.49,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.001986956223845482},{"word":"over","start":65.49,"end":65.73,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.001845596358180046},{"word":"to","start":65.73,"end":65.89,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0021566860377788544},{"word":"them","start":65.89,"end":66.13,"confidence":0.99316406,"punctuated_word":"them?","sentiment":"neutral","sentiment_score":-0.001199335791170597},{"word":"is","start":66.13,"end":66.37,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.000014345161616802216},{"word":"that","start":66.37,"end":66.53,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01216656155884266},{"word":"possible","start":66.53,"end":67.03,"confidence":1.0,"punctuated_word":"possible?","sentiment":"neutral","sentiment_score":-0.006842288188636303},{"word":"oh","start":80.12,"end":80.28,"confidence":0.93969727,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.026756398379802704},{"word":"yeah","start":80.28,"end":80.52,"confidence":0.9926758,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.03114498034119606},{"word":"if","start":80.52,"end":80.76,"confidence":0.9951172,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.053305599838495255},{"word":"it's","start":80.76,"end":81.0,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05864110589027405},{"word":"okay","start":81.0,"end":81.479996,"confidence":0.99365234,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.0726766288280487},{"word":"thank","start":81.479996,"end":81.72,"confidence":0.9873047,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.16345079243183136},{"word":"you","start":81.72,"end":82.22,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1434069275856018},{"word":"yeah","start":87.4,"end":87.9,"confidence":0.8781738,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05379703640937805},{"word":"i'm","start":88.04,"end":88.2,"confidence":0.8544922,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.08368533849716187},{"word":"ready","start":88.2,"end":88.7,"confidence":0.890625,"punctuated_word":"ready.","sentiment":"neutral","sentiment_score":0.09276628494262695},{"word":"mhmm","start":97.244995,"end":97.744995,"confidence":0.9091797,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03022610768675804},{"word":"0487574150","start":108.0,"end":112.740005,"confidence":0.9958496,"punctuated_word":"0487574150.","sentiment":"neutral","sentiment_score":0.030153563246130943},{"word":"i","start":114.39094,"end":114.630936,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.32368648052215576},{"word":"appreciate","start":114.630936,"end":115.130936,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.3735143542289734},{"word":"this","start":115.19093,"end":115.51093,"confidence":0.95654297,"punctuated_word":"this.","sentiment":"positive","sentiment_score":0.3786945343017578},{"word":"well","start":115.51093,"end":115.83093,"confidence":0.7963867,"punctuated_word":"Well,","sentiment":"positive","sentiment_score":0.3642708659172058},{"word":"thank","start":115.83093,"end":115.99094,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.44456422328948975},{"word":"you","start":115.99094,"end":116.230934,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.467083752155304},{"word":"for","start":116.230934,"end":116.47094,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4886884093284607},{"word":"your","start":116.47094,"end":116.71094,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.34593838453292847},{"word":"assistance","start":116.71094,"end":117.21094,"confidence":0.9980469,"punctuated_word":"assistance.","sentiment":"positive","sentiment_score":0.34827524423599243},{"word":"you","start":117.43094,"end":117.590935,"confidence":0.99902344,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.35346323251724243},{"word":"have","start":117.590935,"end":117.75094,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5958928465843201},{"word":"a","start":117.75094,"end":117.83093,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6182805299758911},{"word":"great","start":117.83093,"end":118.07094,"confidence":0.9980469,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6335460543632507},{"word":"day","start":118.07094,"end":118.57094,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.6086304187774658}],"paragraphs":{"transcript":"\nOh, yes. Hi. I'm trying to get a hold of Banan Urgent. Yeah. That's right.\n\nFrom the IT department? Oh, yeah. Allied Security Management. Isn't this the IT department? Oh, is it okay if you can get me over to them?\n\nIs that possible? Oh, yeah. If it's okay. Thank you. Yeah.\n\nI'm ready. Mhmm. 0487574150. I appreciate this. Well, thank you for your assistance.\n\nYou have a great day.","paragraphs":[{"sentences":[{"text":"Oh, yes.","start":33.99,"end":34.47,"sentiment":"neutral","sentiment_score":0.025457129813730717},{"text":"Hi.","start":34.47,"end":34.95,"sentiment":"neutral","sentiment_score":0.02053697779774666},{"text":"I'm trying to get a hold of Banan Urgent.","start":34.95,"end":37.53,"sentiment":"neutral","sentiment_score":0.009092770827313265},{"text":"Yeah.","start":43.525,"end":43.845,"sentiment":"neutral","sentiment_score":-0.0032129334285855293},{"text":"That's right.","start":43.845,"end":44.585003,"sentiment":"neutral","sentiment_score":-0.005369537742808461}],"sentiment":"neutral","sentiment_score":0.009288944397121668,"num_words":15,"start":33.99,"end":44.585003},{"sentences":[{"text":"From the IT department?","start":44.805,"end":46.025,"sentiment":"neutral","sentiment_score":-0.025125075597316027},{"text":"Oh, yeah.","start":53.045002,"end":53.625,"sentiment":"neutral","sentiment_score":-0.020411615259945393},{"text":"Allied Security Management.","start":53.765,"end":55.350002,"sentiment":"neutral","sentiment_score":-0.02014324286331733},{"text":"Isn't this the IT department?","start":56.53,"end":58.15,"sentiment":"neutral","sentiment_score":-0.02589043490588665},{"text":"Oh, is it okay if you can get me over to them?","start":62.53,"end":66.13,"sentiment":"neutral","sentiment_score":-0.0011078825530906518}],"sentiment":"neutral","sentiment_score":-0.013250001025601076,"num_words":26,"start":44.805,"end":66.13},{"sentences":[{"text":"Is that possible?","start":66.13,"end":67.03,"sentiment":"neutral","sentiment_score":0.00177953951060772},{"text":"Oh, yeah.","start":80.12,"end":80.52,"sentiment":"neutral","sentiment_score":0.028950689360499382},{"text":"If it's okay.","start":80.52,"end":81.479996,"sentiment":"neutral","sentiment_score":0.06154111151893934},{"text":"Thank you.","start":81.479996,"end":82.22,"sentiment":"neutral","sentiment_score":0.15342886000871658},{"text":"Yeah.","start":87.4,"end":87.9,"sentiment":"neutral","sentiment_score":0.05379703640937805}],"sentiment":"neutral","sentiment_score":0.05531982620331374,"num_words":11,"start":66.13,"end":87.9},{"sentences":[{"text":"I'm ready.","start":88.04,"end":88.7,"sentiment":"neutral","sentiment_score":0.08822581171989441},{"text":"Mhmm.","start":97.244995,"end":97.744995,"sentiment":"neutral","sentiment_score":0.03022610768675804},{"text":"0487574150.","start":108.0,"end":112.740005,"sentiment":"neutral","sentiment_score":0.030153563246130943},{"text":"I appreciate this.","start":114.39094,"end":115.51093,"sentiment":"positive","sentiment_score":0.35863178968429565},{"text":"Well, thank you for your assistance.","start":115.51093,"end":117.21094,"sentiment":"positive","sentiment_score":0.40980347990989685}],"sentiment":"neutral","sentiment_score":0.29011904176038045,"num_words":13,"start":88.04,"end":117.21094},{"sentences":[{"text":"You have a great day.","start":117.43094,"end":118.57094,"sentiment":"positive","sentiment_score":0.561962616443634}],"sentiment":"positive","sentiment_score":0.561962616443634,"num_words":5,"start":117.43094,"end":118.57094}]}}]},{"alternatives":[{"transcript":"Hi, and thank you for contacting Allied Integrated Management, your integrated solutions provider for elevated business performance. For privacy purposes, please direct all job related inquiries to the careers section on our website. Press 1 for our national operations center. Press 2 for sales. Press 3 for indigenous engagement. Press 4 for accounts. Press 5 for payroll. Hi. This is Vijay from Allied Security. How can I help you? Banan Arjun. There's no. This is a wrong number. This is Allied Security. Yeah. Yeah. Yeah. No. There's no IT department. This is NOC department. NOC. Yep. I don't think they have any, like, you know but I can, like, you know, give him Jabber. Like, he's an our IT guy. He might able to help you with it maybe. Yeah. Yeah. No problems. Do you want his number? Yeah. Yeah. Just a moment. Thank you. Okay. Are you ready? 0487574150. One five yep. Alright. Thank you. Thank you. You too. Bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.24,"end":0.48,"confidence":0.8691406,"punctuated_word":"Hi,","sentiment":"positive","sentiment_score":0.44789066910743713},{"word":"and","start":0.48,"end":0.79999995,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.4647623896598816},{"word":"thank","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.6021794080734253},{"word":"you","start":0.96,"end":1.12,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4941193759441376},{"word":"for","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4242499768733978},{"word":"contacting","start":1.36,"end":1.86,"confidence":1.0,"punctuated_word":"contacting","sentiment":"positive","sentiment_score":0.5383199453353882},{"word":"allied","start":1.92,"end":2.3999999,"confidence":0.9951172,"punctuated_word":"Allied","sentiment":"positive","sentiment_score":0.5874614715576172},{"word":"integrated","start":2.3999999,"end":2.8999999,"confidence":0.9951172,"punctuated_word":"Integrated","sentiment":"positive","sentiment_score":0.5488026142120361},{"word":"management","start":2.96,"end":3.46,"confidence":0.9770508,"punctuated_word":"Management,","sentiment":"positive","sentiment_score":0.546095609664917},{"word":"your","start":3.84,"end":4.16,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.44530534744262695},{"word":"integrated","start":4.16,"end":4.66,"confidence":1.0,"punctuated_word":"integrated","sentiment":"positive","sentiment_score":0.6691283583641052},{"word":"solutions","start":4.7999997,"end":5.2999997,"confidence":0.99902344,"punctuated_word":"solutions","sentiment":"positive","sentiment_score":0.6293128728866577},{"word":"provider","start":5.3599997,"end":5.8599997,"confidence":1.0,"punctuated_word":"provider","sentiment":"positive","sentiment_score":0.6136439442634583},{"word":"for","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6090471148490906},{"word":"elevated","start":6.16,"end":6.66,"confidence":0.9980469,"punctuated_word":"elevated","sentiment":"positive","sentiment_score":0.6372244954109192},{"word":"business","start":6.72,"end":7.12,"confidence":1.0,"punctuated_word":"business","sentiment":"positive","sentiment_score":0.7456575632095337},{"word":"performance","start":7.12,"end":7.62,"confidence":1.0,"punctuated_word":"performance.","sentiment":"positive","sentiment_score":0.5990027189254761},{"word":"for","start":8.16,"end":8.48,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.1973860114812851},{"word":"privacy","start":8.48,"end":8.98,"confidence":1.0,"punctuated_word":"privacy","sentiment":"neutral","sentiment_score":0.23328335583209991},{"word":"purposes","start":9.04,"end":9.54,"confidence":1.0,"punctuated_word":"purposes,","sentiment":"neutral","sentiment_score":0.21355146169662476},{"word":"please","start":9.76,"end":10.08,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.16699355840682983},{"word":"direct","start":10.08,"end":10.48,"confidence":1.0,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.20802386105060575},{"word":"all","start":10.48,"end":10.719999,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.17538504302501678},{"word":"job","start":10.719999,"end":10.96,"confidence":1.0,"punctuated_word":"job","sentiment":"neutral","sentiment_score":0.1967625617980957},{"word":"related","start":10.96,"end":11.46,"confidence":1.0,"punctuated_word":"related","sentiment":"neutral","sentiment_score":0.1873294860124588},{"word":"inquiries","start":11.5199995,"end":12.0199995,"confidence":1.0,"punctuated_word":"inquiries","sentiment":"neutral","sentiment_score":0.24169760942459104},{"word":"to","start":12.32,"end":12.48,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2295273095369339},{"word":"the","start":12.48,"end":12.88,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.27875036001205444},{"word":"careers","start":12.88,"end":13.36,"confidence":0.49804688,"punctuated_word":"careers","sentiment":"neutral","sentiment_score":0.13892501592636108},{"word":"section","start":13.36,"end":13.759999,"confidence":0.99902344,"punctuated_word":"section","sentiment":"neutral","sentiment_score":0.2200547456741333},{"word":"on","start":13.759999,"end":13.92,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2755650281906128},{"word":"our","start":13.92,"end":14.16,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.3087652325630188},{"word":"website","start":14.16,"end":14.66,"confidence":1.0,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.2857016324996948},{"word":"press","start":15.304999,"end":15.545,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.08457528054714203},{"word":"1","start":15.545,"end":15.945,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.07619025558233261},{"word":"for","start":15.945,"end":16.185,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06861562281847},{"word":"our","start":16.185,"end":16.505,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10011465102434158},{"word":"national","start":16.505,"end":16.985,"confidence":0.9428711,"punctuated_word":"national","sentiment":"neutral","sentiment_score":0.093704916536808},{"word":"operations","start":16.985,"end":17.485,"confidence":0.6669922,"punctuated_word":"operations","sentiment":"neutral","sentiment_score":0.09929471462965012},{"word":"center","start":18.345,"end":18.505,"confidence":0.9970703,"punctuated_word":"center.","sentiment":"neutral","sentiment_score":0.07853302359580994},{"word":"press","start":18.505,"end":18.824999,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.04798021540045738},{"word":"2","start":18.824999,"end":19.145,"confidence":1.0,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.058293357491493225},{"word":"for","start":19.145,"end":19.385,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.053023628890514374},{"word":"sales","start":19.385,"end":19.885,"confidence":0.9995117,"punctuated_word":"sales.","sentiment":"neutral","sentiment_score":0.05825432389974594},{"word":"press","start":20.345,"end":20.744999,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.046392444521188736},{"word":"3","start":20.744999,"end":21.064999,"confidence":1.0,"punctuated_word":"3","sentiment":"neutral","sentiment_score":0.04499993845820427},{"word":"for","start":21.064999,"end":21.384998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04597034677863121},{"word":"indigenous","start":21.384998,"end":21.884998,"confidence":0.9951172,"punctuated_word":"indigenous","sentiment":"neutral","sentiment_score":0.06961946934461594},{"word":"engagement","start":22.025,"end":22.525,"confidence":1.0,"punctuated_word":"engagement.","sentiment":"neutral","sentiment_score":0.058532193303108215},{"word":"press","start":23.224998,"end":23.544998,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.0420520044863224},{"word":"4","start":23.544998,"end":23.865,"confidence":1.0,"punctuated_word":"4","sentiment":"neutral","sentiment_score":0.04227423667907715},{"word":"for","start":23.865,"end":24.105,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04522448405623436},{"word":"accounts","start":24.105,"end":24.605,"confidence":0.9995117,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.048342183232307434},{"word":"press","start":25.305,"end":25.704998,"confidence":1.0,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.035358842462301254},{"word":"5","start":25.704998,"end":26.105,"confidence":1.0,"punctuated_word":"5","sentiment":"neutral","sentiment_score":0.035870231688022614},{"word":"for","start":26.105,"end":26.345,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.029742084443569183},{"word":"payroll","start":26.345,"end":26.845,"confidence":1.0,"punctuated_word":"payroll.","sentiment":"neutral","sentiment_score":0.050264887511730194},{"word":"hi","start":30.64,"end":30.88,"confidence":0.99902344,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.14769302308559418},{"word":"this","start":30.88,"end":30.96,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2141311913728714},{"word":"is","start":30.96,"end":31.119999,"confidence":0.99316406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.22388119995594025},{"word":"vijay","start":31.119999,"end":31.359999,"confidence":0.9338379,"punctuated_word":"Vijay","sentiment":"neutral","sentiment_score":0.23193630576133728},{"word":"from","start":31.359999,"end":31.6,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2369657456874847},{"word":"allied","start":31.6,"end":31.84,"confidence":0.7939453,"punctuated_word":"Allied","sentiment":"neutral","sentiment_score":0.19563385844230652},{"word":"security","start":31.84,"end":32.239998,"confidence":0.9848633,"punctuated_word":"Security.","sentiment":"neutral","sentiment_score":0.1838161051273346},{"word":"how","start":32.239998,"end":32.32,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.25384649634361267},{"word":"can","start":32.32,"end":32.559998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.22289343178272247},{"word":"i","start":32.559998,"end":32.64,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.23128582537174225},{"word":"help","start":32.64,"end":32.8,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.17019477486610413},{"word":"you","start":32.8,"end":33.3,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.13793566823005676},{"word":"banan","start":40.4,"end":40.9,"confidence":0.5630493,"punctuated_word":"Banan","sentiment":"neutral","sentiment_score":0.002954096533358097},{"word":"arjun","start":41.12,"end":41.62,"confidence":0.6982422,"punctuated_word":"Arjun.","sentiment":"neutral","sentiment_score":-0.005752210970968008},{"word":"there's","start":43.12,"end":43.485,"confidence":0.8605957,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.008470278233289719},{"word":"no","start":47.725,"end":48.125,"confidence":0.9736328,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.09944796562194824},{"word":"this","start":48.125,"end":48.445,"confidence":0.72509766,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.15195949375629425},{"word":"is","start":48.445,"end":48.605,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1225198581814766},{"word":"a","start":48.605,"end":48.685,"confidence":0.6557617,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1529311239719391},{"word":"wrong","start":48.685,"end":49.005,"confidence":1.0,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.12720505893230438},{"word":"number","start":49.005,"end":49.505,"confidence":0.99902344,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.13174934685230255},{"word":"this","start":49.645,"end":49.885002,"confidence":0.9980469,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.10272035747766496},{"word":"is","start":49.885002,"end":50.385002,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07693866640329361},{"word":"allied","start":50.445,"end":50.845,"confidence":0.74658203,"punctuated_word":"Allied","sentiment":"neutral","sentiment_score":-0.0586550235748291},{"word":"security","start":50.845,"end":51.345,"confidence":0.9748535,"punctuated_word":"Security.","sentiment":"neutral","sentiment_score":-0.05293001979589462},{"word":"yeah","start":55.965,"end":56.205,"confidence":0.9897461,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013219917193055151},{"word":"yeah","start":56.205,"end":56.445,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013091870583593844},{"word":"yeah","start":56.445,"end":56.73,"confidence":0.98657227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.015547038987278938},{"word":"no","start":58.649998,"end":58.89,"confidence":0.97436523,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08879728615283966},{"word":"there's","start":58.89,"end":59.21,"confidence":0.9465332,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.07945454120635986},{"word":"no","start":59.21,"end":59.37,"confidence":0.9604492,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.08712180703878403},{"word":"it","start":59.37,"end":59.61,"confidence":0.75146484,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.09250987321138382},{"word":"department","start":59.61,"end":60.09,"confidence":0.9812012,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":-0.09578759223222733},{"word":"this","start":60.09,"end":60.41,"confidence":0.8442383,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.0831519290804863},{"word":"is","start":60.41,"end":60.489998,"confidence":0.98535156,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06770400702953339},{"word":"noc","start":60.489998,"end":60.989998,"confidence":0.66516113,"punctuated_word":"NOC","sentiment":"neutral","sentiment_score":-0.06771662831306458},{"word":"department","start":61.05,"end":61.55,"confidence":0.75756836,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":-0.06260772794485092},{"word":"noc","start":62.329998,"end":62.829998,"confidence":0.9274089,"punctuated_word":"NOC.","sentiment":"neutral","sentiment_score":-0.04296484589576721},{"word":"yep","start":63.85,"end":64.35,"confidence":0.8913574,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0015427067410200834},{"word":"i","start":68.409996,"end":68.57,"confidence":0.75097656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06364989280700684},{"word":"don't","start":68.57,"end":68.81,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.08465748280286789},{"word":"think","start":68.81,"end":69.13,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.10941103845834732},{"word":"they","start":69.13,"end":69.369995,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.0856790691614151},{"word":"have","start":69.369995,"end":69.61,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11591678857803343},{"word":"any","start":69.61,"end":70.11,"confidence":0.9663086,"punctuated_word":"any,","sentiment":"neutral","sentiment_score":-0.09397414326667786},{"word":"like","start":71.825005,"end":72.065,"confidence":0.8066406,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.09363259375095367},{"word":"you","start":72.065,"end":72.225,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10765745490789412},{"word":"know","start":72.225,"end":72.305,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.08778218179941177},{"word":"but","start":72.385,"end":72.625,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0795380175113678},{"word":"i","start":72.625,"end":72.705,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.056232988834381104},{"word":"can","start":72.705,"end":73.025,"confidence":0.9707031,"punctuated_word":"can,","sentiment":"neutral","sentiment_score":-0.04497501254081726},{"word":"like","start":73.025,"end":73.265,"confidence":0.9838867,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.046527668833732605},{"word":"you","start":73.265,"end":73.425,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06454528123140335},{"word":"know","start":73.425,"end":73.665,"confidence":0.96240234,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.045150380581617355},{"word":"give","start":73.665,"end":74.165,"confidence":0.69921875,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.04413667321205139},{"word":"him","start":74.785,"end":75.025,"confidence":0.33520508,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.019022364169359207},{"word":"jabber","start":75.025,"end":75.505005,"confidence":0.44930014,"punctuated_word":"Jabber.","sentiment":"neutral","sentiment_score":-0.044860951602458954},{"word":"like","start":75.505005,"end":75.665,"confidence":0.95336914,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.04493265226483345},{"word":"he's","start":75.665,"end":75.985,"confidence":0.9211426,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.01486494392156601},{"word":"an","start":75.985,"end":76.225,"confidence":0.5776367,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.008644871413707733},{"word":"our","start":76.305,"end":76.625,"confidence":0.97998047,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.02436056360602379},{"word":"it","start":76.625,"end":77.025,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.01971526071429253},{"word":"guy","start":77.025,"end":77.345,"confidence":0.9440918,"punctuated_word":"guy.","sentiment":"neutral","sentiment_score":-0.029113350436091423},{"word":"he","start":77.345,"end":77.505005,"confidence":1.0,"punctuated_word":"He","sentiment":"neutral","sentiment_score":0.03692703694105148},{"word":"might","start":77.505005,"end":77.745,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.030720815062522888},{"word":"able","start":77.745,"end":77.905,"confidence":0.60009766,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.03541477769613266},{"word":"to","start":77.905,"end":78.065,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02705327793955803},{"word":"help","start":78.065,"end":78.305,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.01657344028353691},{"word":"you","start":78.305,"end":78.385,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.020878180861473083},{"word":"with","start":78.385,"end":78.545,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.016760829836130142},{"word":"it","start":78.545,"end":78.705,"confidence":0.8745117,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.033881157636642456},{"word":"maybe","start":78.705,"end":79.205,"confidence":0.7546387,"punctuated_word":"maybe.","sentiment":"neutral","sentiment_score":-0.03768141567707062},{"word":"yeah","start":82.385,"end":82.625,"confidence":0.98950195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0666486918926239},{"word":"yeah","start":82.625,"end":82.865005,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0702730193734169},{"word":"no","start":82.865005,"end":83.105,"confidence":0.97509766,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11741185188293456},{"word":"problems","start":83.105,"end":83.605,"confidence":0.94433594,"punctuated_word":"problems.","sentiment":"neutral","sentiment_score":0.06273676455020905},{"word":"do","start":84.93,"end":85.170006,"confidence":0.9951172,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.01765182800590992},{"word":"you","start":85.170006,"end":85.25,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013491768389940262},{"word":"want","start":85.25,"end":85.490005,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.00841812789440155},{"word":"his","start":85.490005,"end":85.65,"confidence":0.9970703,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.01773049309849739},{"word":"number","start":85.65,"end":86.15,"confidence":0.99560547,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.00940101221203804},{"word":"yeah","start":89.33,"end":89.57,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07085423171520233},{"word":"yeah","start":89.57,"end":89.810005,"confidence":0.99194336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07113547623157501},{"word":"just","start":89.810005,"end":90.05,"confidence":0.99609375,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.06932584941387177},{"word":"a","start":90.05,"end":90.130005,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07085058093070984},{"word":"moment","start":90.130005,"end":90.53001,"confidence":0.99902344,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.08297941088676453},{"word":"thank","start":90.53001,"end":90.770004,"confidence":0.9707031,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.12901312112808228},{"word":"you","start":90.770004,"end":91.270004,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.14733582735061646},{"word":"okay","start":95.33,"end":95.65,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07705044746398926},{"word":"are","start":95.65,"end":95.810005,"confidence":1.0,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.06780534237623215},{"word":"you","start":95.810005,"end":95.97,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07310869544744492},{"word":"ready","start":95.97,"end":96.47,"confidence":1.0,"punctuated_word":"ready?","sentiment":"neutral","sentiment_score":0.06573271751403809},{"word":"0487574150","start":98.130005,"end":106.125,"confidence":0.99833983,"punctuated_word":"0487574150.","sentiment":"neutral","sentiment_score":0.028523078188300133},{"word":"one","start":111.545,"end":111.865005,"confidence":0.60791016,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.052075278013944626},{"word":"five","start":111.865005,"end":112.265,"confidence":0.99902344,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.09352339804172516},{"word":"yep","start":113.065,"end":113.565,"confidence":0.93082684,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":0.13469885289669037},{"word":"alright","start":116.51093,"end":116.83093,"confidence":0.9890137,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.33258479833602905},{"word":"thank","start":116.83093,"end":117.07094,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4324863851070404},{"word":"you","start":117.07094,"end":117.47093,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4015127420425415},{"word":"thank","start":117.47093,"end":117.71094,"confidence":0.97802734,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5279462337493896},{"word":"you","start":117.71094,"end":118.21094,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5341535806655884},{"word":"you","start":118.51093,"end":118.75093,"confidence":0.99902344,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.34118640422821045},{"word":"too","start":118.75093,"end":119.15093,"confidence":0.99853516,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.29887357354164124},{"word":"bye","start":119.15093,"end":119.65093,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.15143051743507385}],"paragraphs":{"transcript":"\nHi, and thank you for contacting Allied Integrated Management, your integrated solutions provider for elevated business performance. For privacy purposes, please direct all job related inquiries to the careers section on our website. Press 1 for our national operations center. Press 2 for sales. Press 3 for indigenous engagement.\n\nPress 4 for accounts. Press 5 for payroll. Hi. This is Vijay from Allied Security. How can I help you?\n\nBanan Arjun. There's no. This is a wrong number. This is Allied Security. Yeah.\n\nYeah. Yeah. No. There's no IT department. This is NOC department.\n\nNOC. Yep. I don't think they have any, like, you know but I can, like, you know, give him Jabber. Like, he's an our IT guy. He might able to help you with it maybe.\n\nYeah. Yeah. No problems. Do you want his number? Yeah.\n\nYeah. Just a moment. Thank you. Okay. Are you ready?\n\n0487574150. One five yep. Alright. Thank you. Thank you.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hi, and thank you for contacting Allied Integrated Management, your integrated solutions provider for elevated business performance.","start":0.24,"end":7.62,"sentiment":"positive","sentiment_score":0.5648355221047121},{"text":"For privacy purposes, please direct all job related inquiries to the careers section on our website.","start":8.16,"end":14.66,"sentiment":"neutral","sentiment_score":0.22235639207065105},{"text":"Press 1 for our national operations center.","start":15.304999,"end":18.505,"sentiment":"neutral","sentiment_score":0.08586120924779347},{"text":"Press 2 for sales.","start":18.505,"end":19.885,"sentiment":"neutral","sentiment_score":0.05438788142055273},{"text":"Press 3 for indigenous engagement.","start":20.345,"end":22.525,"sentiment":"neutral","sentiment_score":0.053102878481149675}],"sentiment":"neutral","sentiment_score":0.29069388840271504,"num_words":49,"start":0.24,"end":22.525},{"sentences":[{"text":"Press 4 for accounts.","start":23.224998,"end":24.605,"sentiment":"neutral","sentiment_score":0.044473227113485336},{"text":"Press 5 for payroll.","start":25.305,"end":26.845,"sentiment":"neutral","sentiment_score":0.03780901152640581},{"text":"Hi.","start":30.64,"end":30.88,"sentiment":"neutral","sentiment_score":0.14769302308559418},{"text":"This is Vijay from Allied Security.","start":30.88,"end":32.239998,"sentiment":"neutral","sentiment_score":0.2143940677245458},{"text":"How can I help you?","start":32.239998,"end":33.3,"sentiment":"neutral","sentiment_score":0.20323123931884765}],"sentiment":"neutral","sentiment_score":0.13896712902933359,"num_words":20,"start":23.224998,"end":33.3},{"sentences":[{"text":"Banan Arjun.","start":40.4,"end":41.62,"sentiment":"neutral","sentiment_score":-0.0013990572188049555},{"text":"There's no.","start":43.12,"end":48.125,"sentiment":"neutral","sentiment_score":-0.05395912192761898},{"text":"This is a wrong number.","start":48.125,"end":49.505,"sentiment":"neutral","sentiment_score":-0.13727297633886337},{"text":"This is Allied Security.","start":49.645,"end":51.345,"sentiment":"neutral","sentiment_score":-0.07281101681292057},{"text":"Yeah.","start":55.965,"end":56.205,"sentiment":"neutral","sentiment_score":-0.013219917193055151}],"sentiment":"neutral","sentiment_score":-0.07868180174513587,"num_words":14,"start":40.4,"end":56.205},{"sentences":[{"text":"Yeah.","start":56.205,"end":56.445,"sentiment":"neutral","sentiment_score":-0.013091870583593844},{"text":"Yeah.","start":56.445,"end":56.73,"sentiment":"neutral","sentiment_score":-0.015547038987278938},{"text":"No.","start":58.649998,"end":58.89,"sentiment":"neutral","sentiment_score":-0.08879728615283966},{"text":"There's no IT department.","start":58.89,"end":60.09,"sentiment":"neutral","sentiment_score":-0.08871845342218876},{"text":"This is NOC department.","start":60.09,"end":61.55,"sentiment":"neutral","sentiment_score":-0.0702950730919838}],"sentiment":"neutral","sentiment_score":-0.06849911834367296,"num_words":11,"start":56.205,"end":61.55},{"sentences":[{"text":"NOC.","start":62.329998,"end":62.829998,"sentiment":"neutral","sentiment_score":-0.04296484589576721},{"text":"Yep.","start":63.85,"end":64.35,"sentiment":"neutral","sentiment_score":0.0015427067410200834},{"text":"I don't think they have any, like, you know but I can, like, you know, give him Jabber.","start":68.409996,"end":75.505005,"sentiment":"neutral","sentiment_score":-0.07151944355832206},{"text":"Like, he's an our IT guy.","start":75.505005,"end":77.345,"sentiment":"neutral","sentiment_score":-0.023605273726085823},{"text":"He might able to help you with it maybe.","start":77.345,"end":79.205,"sentiment":"neutral","sentiment_score":0.004165307101276185}],"sentiment":"neutral","sentiment_score":-0.04094045718998781,"num_words":35,"start":62.329998,"end":79.205},{"sentences":[{"text":"Yeah.","start":82.385,"end":82.625,"sentiment":"neutral","sentiment_score":0.0666486918926239},{"text":"Yeah.","start":82.625,"end":82.865005,"sentiment":"neutral","sentiment_score":0.0702730193734169},{"text":"No problems.","start":82.865005,"end":83.605,"sentiment":"neutral","sentiment_score":0.09007430821657181},{"text":"Do you want his number?","start":84.93,"end":86.15,"sentiment":"neutral","sentiment_score":0.013338645920157433},{"text":"Yeah.","start":89.33,"end":89.57,"sentiment":"neutral","sentiment_score":0.07085423171520233}],"sentiment":"neutral","sentiment_score":0.04546177890151739,"num_words":10,"start":82.385,"end":89.57},{"sentences":[{"text":"Yeah.","start":89.57,"end":89.810005,"sentiment":"neutral","sentiment_score":0.07113547623157501},{"text":"Just a moment.","start":89.810005,"end":90.53001,"sentiment":"neutral","sentiment_score":0.07438528041044871},{"text":"Thank you.","start":90.53001,"end":91.270004,"sentiment":"neutral","sentiment_score":0.13817447423934937},{"text":"Okay.","start":95.33,"end":95.65,"sentiment":"neutral","sentiment_score":0.07705044746398926},{"text":"Are you ready?","start":95.65,"end":96.47,"sentiment":"neutral","sentiment_score":0.06888225177923839}],"sentiment":"neutral","sentiment_score":0.08543374687433243,"num_words":10,"start":89.57,"end":96.47},{"sentences":[{"text":"0487574150.","start":98.130005,"end":106.125,"sentiment":"neutral","sentiment_score":0.028523078188300133},{"text":"One five yep.","start":111.545,"end":113.565,"sentiment":"neutral","sentiment_score":0.09343250965078671},{"text":"Alright.","start":116.51093,"end":116.83093,"sentiment":"neutral","sentiment_score":0.33258479833602905},{"text":"Thank you.","start":116.83093,"end":117.47093,"sentiment":"positive","sentiment_score":0.41699956357479095},{"text":"Thank you.","start":117.47093,"end":118.21094,"sentiment":"positive","sentiment_score":0.531049907207489}],"sentiment":"neutral","sentiment_score":0.2819449274490277,"num_words":9,"start":98.130005,"end":118.21094},{"sentences":[{"text":"You too.","start":118.51093,"end":119.15093,"sentiment":"neutral","sentiment_score":0.32002998888492584},{"text":"Bye.","start":119.15093,"end":119.65093,"sentiment":"neutral","sentiment_score":0.15143051743507385}],"sentiment":"neutral","sentiment_score":0.26383016506830853,"num_words":3,"start":118.51093,"end":119.65093}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, and thank you for contacting Allied Integrated Management, your integrated solutions provider for elevated business performance. For privacy purposes, please direct all job related inquiries to the careers section on our website. Press 1 for our national operations center. Press 2 for sales. Press 3 for indigenous engagement.\n\nPress 4 for accounts. Press 5 for payroll. Hi. This is Vijay from Allied Security. How can I help you?\n\nChannel 0: Oh, yes. Hi. I'm trying to get a hold of Banan Urgent.\n\nChannel 1: Banan Arjun. There's\n\nChannel 0: Yeah. That's right. From the IT department?\n\nChannel 1: no. This is a wrong number. This is Allied Security.\n\nChannel 0: Oh, yeah. Allied Security Management.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Isn't this the IT department?\n\nChannel 1: No. There's no IT department. This is NOC department. NOC.\n\nChannel 0: Oh, is it okay\n\nChannel 1: Yep.\n\nChannel 0: if you can get me over to them? Is that possible?\n\nChannel 1: I don't think they have any, like, you know but I can, like, you know, give him Jabber. Like, he's an our IT guy. He might able to help you with it maybe.\n\nChannel 0: Oh, yeah. If it's okay. Thank you.\n\nChannel 1: Yeah. Yeah. No problems. Do you want his number?\n\nChannel 0: Yeah. I'm ready.\n\nChannel 1: Yeah. Yeah. Just a moment. Thank you. Okay.\n\nAre you ready?\n\nChannel 0: Mhmm.\n\nChannel 1: 0487574150.\n\nChannel 0: 0487574150.\n\nChannel 1: One five yep.\n\nChannel 0: I appreciate this. Well, thank you for your\n\nChannel 1: Alright.\n\nChannel 0: assistance.\n\nChannel 1: Thank you.\n\nChannel 0: You\n\nChannel 1: Thank\n\nChannel 0: have\n\nChannel 1: you.\n\nChannel 0: a great day.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi, and thank you for contacting Allied Integrated Management, your integrated solutions provider for elevated business performance.","start":0.24,"end":7.62,"sentiment":"positive","sentiment_score":0.5648355221047121},{"text":"For privacy purposes, please direct all job related inquiries to the careers section on our website.","start":8.16,"end":14.66,"sentiment":"neutral","sentiment_score":0.22235639207065105},{"text":"Press 1 for our national operations center.","start":15.304999,"end":18.505,"sentiment":"neutral","sentiment_score":0.08586120924779347},{"text":"Press 2 for sales.","start":18.505,"end":19.885,"sentiment":"neutral","sentiment_score":0.05438788142055273},{"text":"Press 3 for indigenous engagement.","start":20.345,"end":22.525,"sentiment":"neutral","sentiment_score":0.053102878481149675}],"sentiment":"neutral","sentiment_score":0.29069388840271504,"channel":1,"num_words":49,"start":0.24,"end":22.525},{"sentences":[{"text":"Press 4 for accounts.","start":23.224998,"end":24.605,"sentiment":"neutral","sentiment_score":0.044473227113485336},{"text":"Press 5 for payroll.","start":25.305,"end":26.845,"sentiment":"neutral","sentiment_score":0.03780901152640581},{"text":"Hi.","start":30.64,"end":30.88,"sentiment":"neutral","sentiment_score":0.14769302308559418},{"text":"This is Vijay from Allied Security.","start":30.88,"end":32.239998,"sentiment":"neutral","sentiment_score":0.2143940677245458},{"text":"How can I help you?","start":32.239998,"end":33.3,"sentiment":"neutral","sentiment_score":0.20323123931884765}],"sentiment":"neutral","sentiment_score":0.13896712902933359,"channel":1,"num_words":20,"start":23.224998,"end":33.3},{"sentences":[{"text":"Oh, yes.","start":33.99,"end":34.47,"sentiment":"neutral","sentiment_score":0.025457129813730717},{"text":"Hi.","start":34.47,"end":34.95,"sentiment":"neutral","sentiment_score":0.02053697779774666},{"text":"I'm trying to get a hold of Banan Urgent.","start":34.95,"end":37.53,"sentiment":"neutral","sentiment_score":0.009092770827313265}],"sentiment":"neutral","sentiment_score":0.012773847905918956,"channel":0,"num_words":12,"start":33.99,"end":37.53},{"sentences":[{"text":"Banan Arjun.","start":40.4,"end":41.62,"sentiment":"neutral","sentiment_score":-0.0013990572188049555},{"text":"There's","start":43.12,"end":43.485,"sentiment":"neutral","sentiment_score":-0.008470278233289719}],"sentiment":"neutral","sentiment_score":-0.0037561308902998767,"channel":1,"num_words":3,"start":40.4,"end":43.485},{"sentences":[{"text":"Yeah.","start":43.525,"end":43.845,"sentiment":"neutral","sentiment_score":-0.0032129334285855293},{"text":"That's right.","start":43.845,"end":44.585003,"sentiment":"neutral","sentiment_score":-0.005369537742808461},{"text":"From the IT department?","start":44.805,"end":46.025,"sentiment":"neutral","sentiment_score":-0.025125075597316027}],"sentiment":"neutral","sentiment_score":-0.01635033018620951,"channel":0,"num_words":7,"start":43.525,"end":46.025},{"sentences":[{"text":"no.","start":47.725,"end":48.125,"sentiment":"neutral","sentiment_score":-0.09944796562194824},{"text":"This is a wrong number.","start":48.125,"end":49.505,"sentiment":"neutral","sentiment_score":-0.13727297633886337},{"text":"This is Allied Security.","start":49.645,"end":51.345,"sentiment":"neutral","sentiment_score":-0.07281101681292057}],"sentiment":"neutral","sentiment_score":-0.10770569145679473,"channel":1,"num_words":10,"start":47.725,"end":51.345},{"sentences":[{"text":"Oh, yeah.","start":53.045002,"end":53.625,"sentiment":"neutral","sentiment_score":-0.020411615259945393},{"text":"Allied Security Management.","start":53.765,"end":55.350002,"sentiment":"neutral","sentiment_score":-0.02014324286331733}],"sentiment":"neutral","sentiment_score":-0.020250591821968554,"channel":0,"num_words":5,"start":53.045002,"end":55.350002},{"sentences":[{"text":"Yeah.","start":55.965,"end":56.205,"sentiment":"neutral","sentiment_score":-0.013219917193055151},{"text":"Yeah.","start":56.205,"end":56.445,"sentiment":"neutral","sentiment_score":-0.013091870583593844},{"text":"Yeah.","start":56.445,"end":56.73,"sentiment":"neutral","sentiment_score":-0.015547038987278938}],"sentiment":"neutral","sentiment_score":-0.013952942254642645,"channel":1,"num_words":3,"start":55.965,"end":56.73},{"sentences":[{"text":"Isn't this the IT department?","start":56.53,"end":58.15,"sentiment":"neutral","sentiment_score":-0.02589043490588665}],"sentiment":"neutral","sentiment_score":-0.02589043490588665,"channel":0,"num_words":5,"start":56.53,"end":58.15},{"sentences":[{"text":"No.","start":58.649998,"end":58.89,"sentiment":"neutral","sentiment_score":-0.08879728615283966},{"text":"There's no IT department.","start":58.89,"end":60.09,"sentiment":"neutral","sentiment_score":-0.08871845342218876},{"text":"This is NOC department.","start":60.09,"end":61.55,"sentiment":"neutral","sentiment_score":-0.0702950730919838},{"text":"NOC.","start":62.329998,"end":62.829998,"sentiment":"neutral","sentiment_score":-0.04296484589576721}],"sentiment":"neutral","sentiment_score":-0.0767816238105297,"channel":1,"num_words":10,"start":58.649998,"end":62.829998},{"sentences":[{"text":"Oh, is it okay","start":62.53,"end":64.13,"sentiment":"neutral","sentiment_score":-0.006120497127994895}],"sentiment":"neutral","sentiment_score":-0.006120497127994895,"channel":0,"num_words":4,"start":62.53,"end":64.13},{"sentences":[{"text":"Yep.","start":63.85,"end":64.35,"sentiment":"neutral","sentiment_score":0.0015427067410200834}],"sentiment":"neutral","sentiment_score":0.0015427067410200834,"channel":1,"num_words":1,"start":63.85,"end":64.35},{"sentences":[{"text":"if you can get me over to them?","start":64.13,"end":66.13,"sentiment":"neutral","sentiment_score":0.0013984247343614697},{"text":"Is that possible?","start":66.13,"end":67.03,"sentiment":"neutral","sentiment_score":0.00177953951060772}],"sentiment":"neutral","sentiment_score":0.0015023651278831742,"channel":0,"num_words":11,"start":64.13,"end":67.03},{"sentences":[{"text":"I don't think they have any, like, you know but I can, like, you know, give him Jabber.","start":68.409996,"end":75.505005,"sentiment":"neutral","sentiment_score":-0.07151944355832206},{"text":"Like, he's an our IT guy.","start":75.505005,"end":77.345,"sentiment":"neutral","sentiment_score":-0.023605273726085823},{"text":"He might able to help you with it maybe.","start":77.345,"end":79.205,"sentiment":"neutral","sentiment_score":0.004165307101276185}],"sentiment":"neutral","sentiment_score":-0.0421664806816614,"channel":1,"num_words":33,"start":68.409996,"end":79.205},{"sentences":[{"text":"Oh, yeah.","start":80.12,"end":80.52,"sentiment":"neutral","sentiment_score":0.028950689360499382},{"text":"If it's okay.","start":80.52,"end":81.479996,"sentiment":"neutral","sentiment_score":0.06154111151893934},{"text":"Thank you.","start":81.479996,"end":82.22,"sentiment":"neutral","sentiment_score":0.15342886000871658}],"sentiment":"neutral","sentiment_score":0.07848320475646428,"channel":0,"num_words":7,"start":80.12,"end":82.22},{"sentences":[{"text":"Yeah.","start":82.385,"end":82.625,"sentiment":"neutral","sentiment_score":0.0666486918926239},{"text":"Yeah.","start":82.625,"end":82.865005,"sentiment":"neutral","sentiment_score":0.0702730193734169},{"text":"No problems.","start":82.865005,"end":83.605,"sentiment":"neutral","sentiment_score":0.09007430821657181},{"text":"Do you want his number?","start":84.93,"end":86.15,"sentiment":"neutral","sentiment_score":0.013338645920157433}],"sentiment":"neutral","sentiment_score":0.042640395255552396,"channel":1,"num_words":9,"start":82.385,"end":86.15},{"sentences":[{"text":"Yeah.","start":87.4,"end":87.9,"sentiment":"neutral","sentiment_score":0.05379703640937805},{"text":"I'm ready.","start":88.04,"end":88.7,"sentiment":"neutral","sentiment_score":0.08822581171989441}],"sentiment":"neutral","sentiment_score":0.07674955328305562,"channel":0,"num_words":3,"start":87.4,"end":88.7},{"sentences":[{"text":"Yeah.","start":89.33,"end":89.57,"sentiment":"neutral","sentiment_score":0.07085423171520233},{"text":"Yeah.","start":89.57,"end":89.810005,"sentiment":"neutral","sentiment_score":0.07113547623157501},{"text":"Just a moment.","start":89.810005,"end":90.53001,"sentiment":"neutral","sentiment_score":0.07438528041044871},{"text":"Thank you.","start":90.53001,"end":91.270004,"sentiment":"neutral","sentiment_score":0.13817447423934937},{"text":"Okay.","start":95.33,"end":95.65,"sentiment":"neutral","sentiment_score":0.07705044746398926}],"sentiment":"neutral","sentiment_score":0.08981811814010143,"channel":1,"num_words":8,"start":89.33,"end":95.65},{"sentences":[{"text":"Are you ready?","start":95.65,"end":96.47,"sentiment":"neutral","sentiment_score":0.06888225177923839}],"sentiment":"neutral","sentiment_score":0.06888225177923839,"channel":1,"num_words":3,"start":95.65,"end":96.47},{"sentences":[{"text":"Mhmm.","start":97.244995,"end":97.744995,"sentiment":"neutral","sentiment_score":0.03022610768675804}],"sentiment":"neutral","sentiment_score":0.03022610768675804,"channel":0,"num_words":1,"start":97.244995,"end":97.744995},{"sentences":[{"text":"0487574150.","start":98.130005,"end":106.125,"sentiment":"neutral","sentiment_score":0.028523078188300133}],"sentiment":"neutral","sentiment_score":0.028523078188300133,"channel":1,"num_words":1,"start":98.130005,"end":106.125},{"sentences":[{"text":"0487574150.","start":108.0,"end":112.740005,"sentiment":"neutral","sentiment_score":0.030153563246130943}],"sentiment":"neutral","sentiment_score":0.030153563246130943,"channel":0,"num_words":1,"start":108.0,"end":112.740005},{"sentences":[{"text":"One five yep.","start":111.545,"end":113.565,"sentiment":"neutral","sentiment_score":0.09343250965078671}],"sentiment":"neutral","sentiment_score":0.09343250965078671,"channel":1,"num_words":3,"start":111.545,"end":113.565},{"sentences":[{"text":"I appreciate this.","start":114.39094,"end":115.51093,"sentiment":"positive","sentiment_score":0.35863178968429565},{"text":"Well, thank you for your","start":115.51093,"end":116.71094,"sentiment":"positive","sentiment_score":0.42210912704467773}],"sentiment":"positive","sentiment_score":0.39830512553453445,"channel":0,"num_words":8,"start":114.39094,"end":116.71094},{"sentences":[{"text":"Alright.","start":116.51093,"end":116.83093,"sentiment":"neutral","sentiment_score":0.33258479833602905}],"sentiment":"neutral","sentiment_score":0.33258479833602905,"channel":1,"num_words":1,"start":116.51093,"end":116.83093},{"sentences":[{"text":"assistance.","start":116.71094,"end":117.21094,"sentiment":"positive","sentiment_score":0.34827524423599243}],"sentiment":"positive","sentiment_score":0.34827524423599243,"channel":0,"num_words":1,"start":116.71094,"end":117.21094},{"sentences":[{"text":"Thank you.","start":116.83093,"end":117.47093,"sentiment":"positive","sentiment_score":0.41699956357479095}],"sentiment":"positive","sentiment_score":0.41699956357479095,"channel":1,"num_words":2,"start":116.83093,"end":117.47093},{"sentences":[{"text":"You","start":117.43094,"end":117.590935,"sentiment":"positive","sentiment_score":0.35346323251724243}],"sentiment":"positive","sentiment_score":0.35346323251724243,"channel":0,"num_words":1,"start":117.43094,"end":117.590935},{"sentences":[{"text":"Thank","start":117.47093,"end":117.71094,"sentiment":"positive","sentiment_score":0.5279462337493896}],"sentiment":"positive","sentiment_score":0.5279462337493896,"channel":1,"num_words":1,"start":117.47093,"end":117.71094},{"sentences":[{"text":"have","start":117.590935,"end":117.75094,"sentiment":"positive","sentiment_score":0.5958928465843201}],"sentiment":"positive","sentiment_score":0.5958928465843201,"channel":0,"num_words":1,"start":117.590935,"end":117.75094},{"sentences":[{"text":"you.","start":117.71094,"end":118.21094,"sentiment":"positive","sentiment_score":0.5341535806655884}],"sentiment":"positive","sentiment_score":0.5341535806655884,"channel":1,"num_words":1,"start":117.71094,"end":118.21094},{"sentences":[{"text":"a great day.","start":117.75094,"end":118.57094,"sentiment":"positive","sentiment_score":0.6201523343722025}],"sentiment":"positive","sentiment_score":0.6201523343722025,"channel":0,"num_words":3,"start":117.75094,"end":118.57094},{"sentences":[{"text":"You too.","start":118.51093,"end":119.15093,"sentiment":"neutral","sentiment_score":0.32002998888492584},{"text":"Bye.","start":119.15093,"end":119.65093,"sentiment":"neutral","sentiment_score":0.15143051743507385}],"sentiment":"neutral","sentiment_score":0.26383016506830853,"channel":1,"num_words":3,"start":118.51093,"end":119.65093}]},"summary":{"result":"success","short":"A customer contacts Allied Integrated Management and is directed to the careers section on their website. The customer is then transferred to Banan Urgent's number, but it turns out to be the wrong number and the customer is given a different number to reach. The customer thanks the representative and the call ends."},"intents":{"segments":[{"text":"I'm trying to get a hold of Banan Urgent. Banan Arjun.","start_word":72,"end_word":82,"intents":[{"intent":"Contact banan urgent","confidence_score":0.26778692}]},{"text":"There's no IT department. This is NOC department. NOC.","start_word":115,"end_word":123,"intents":[{"intent":"Confirm it department","confidence_score":0.13415992}]},{"text":"if you can get me over to them? Is that possible?","start_word":129,"end_word":139,"intents":[{"intent":"Request call back","confidence_score":0.0079124635}]},{"text":"Do you want his number? Yeah.","start_word":184,"end_word":189,"intents":[{"intent":"Verify number","confidence_score":0.0011555963}]},{"text":"I appreciate this. Well, thank you for your Alright. assistance. Thank you.","start_word":209,"end_word":220,"intents":[{"intent":"Express gratitude","confidence_score":0.31721666}]}]},"sentiments":{"segments":[{"text":"Hi, and thank you for contacting Allied Integrated Management, your integrated solutions provider for elevated business performance.","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.5595555901527405},{"text":"For privacy purposes, please direct all job related inquiries to the careers section on our website. Press 1 for our national operations center. Press 2 for sales. Press 3 for indigenous engagement. Press 4 for accounts. Press 5 for payroll. Hi. This is Vijay from Allied Security. How can I help you? Oh, yes. Hi. I'm trying to get a hold of Banan Urgent. Banan Arjun. There's Yeah. That's right. From the IT department? no. This is a wrong number. This is Allied Security. Oh, yeah. Allied Security Management. Yeah. Yeah. Yeah. Isn't this the IT department? No. There's no IT department. This is NOC department. NOC. Oh, is it okay Yep. if you can get me over to them? Is that possible? I don't think they have any, like, you know but I can, like, you know, give him Jabber. Like, he's an our IT guy. He might able to help you with it maybe. Oh, yeah. If it's okay. Thank you. Yeah. Yeah. No problems. Do you want his number? Yeah. I'm ready. Yeah. Yeah. Just a moment. Thank you. Okay. Are you ready? Mhmm. 0487574150. 0487574150. One five yep.","start_word":17,"end_word":208,"sentiment":"neutral","sentiment_score":0.028129449114203453},{"text":"I appreciate this. Well, thank you for your Alright. assistance. Thank you. You Thank have you. a great day.","start_word":209,"end_word":227,"sentiment":"positive","sentiment_score":0.4461500644683838},{"text":"You too. Bye.","start_word":228,"end_word":230,"sentiment":"neutral","sentiment_score":0.25751805305480957}],"average":{"sentiment":"neutral","sentiment_score":0.0968895269476849}}}}