{"metadata":{"transaction_key":"deprecated","request_id":"019f5a10-9ae0-7e01-b403-dd6d3da538ad","sha256":"0652e9b967a30f290edebd506a7784d5515c12f753df5ec5b47391525da3c5ea","created":"2026-07-13T06:01:06.483Z","duration":10.007937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Lorena. I'm currently unable to pick up the phone right now. So please do leave your name and your number so I can return","confidence":0.99902344,"words":[{"word":"hi","start":0.79999995,"end":1.12,"confidence":0.99365234,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.056050751358270645},{"word":"you've","start":1.12,"end":1.52,"confidence":0.9875488,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.03664201498031616},{"word":"reached","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.014121392741799356},{"word":"lorena","start":1.8399999,"end":2.34,"confidence":0.78466797,"punctuated_word":"Lorena.","sentiment":"neutral","sentiment_score":0.0438697449862957},{"word":"i'm","start":2.8,"end":3.12,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5883581042289734},{"word":"currently","start":3.12,"end":3.52,"confidence":0.99316406,"punctuated_word":"currently","sentiment":"negative","sentiment_score":-0.6486023664474487},{"word":"unable","start":3.52,"end":3.84,"confidence":0.99902344,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.6894841194152832},{"word":"to","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6725924015045166},{"word":"pick","start":4.08,"end":4.3199997,"confidence":0.97998047,"punctuated_word":"pick","sentiment":"negative","sentiment_score":-0.7870269417762756},{"word":"up","start":4.3199997,"end":4.48,"confidence":1.0,"punctuated_word":"up","sentiment":"negative","sentiment_score":-0.7634490728378296},{"word":"the","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6683746576309204},{"word":"phone","start":4.64,"end":4.96,"confidence":1.0,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.6590937376022339},{"word":"right","start":4.96,"end":5.2,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6038275361061096},{"word":"now","start":5.2,"end":5.7,"confidence":0.83325195,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5761044025421143},{"word":"so","start":5.8399997,"end":6.24,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14433825016021729},{"word":"please","start":6.24,"end":6.56,"confidence":0.984375,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1814686357975006},{"word":"do","start":6.56,"end":6.7999997,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.11527514457702635},{"word":"leave","start":6.7999997,"end":7.04,"confidence":0.9951172,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.06645198166370392},{"word":"your","start":7.04,"end":7.2799997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08036866784095764},{"word":"name","start":7.2799997,"end":7.6,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.10292746871709824},{"word":"and","start":7.6,"end":7.7599998,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10007333755493164},{"word":"your","start":7.7599998,"end":8.0,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.10655596852302553},{"word":"number","start":8.0,"end":8.5,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.13621604442596436},{"word":"so","start":8.96,"end":9.2,"confidence":0.8330078,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.09241412580013277},{"word":"i","start":9.2,"end":9.28,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.038389742374420166},{"word":"can","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.13256961107254028},{"word":"return","start":9.5199995,"end":10.007937,"confidence":0.9863281,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.05920302867889404}],"paragraphs":{"transcript":"\nHi. You've reached Lorena. I'm currently unable to pick up the phone right now. So please do leave your name and your number so I can return","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.056050751358270645},{"text":"You've reached Lorena.","start":1.12,"end":2.34,"sentiment":"neutral","sentiment_score":0.03154438423613707},{"text":"I'm currently unable to pick up the phone right now.","start":2.8,"end":5.7,"sentiment":"negative","sentiment_score":-0.6656913340091706},{"text":"So please do leave your name and your number so I can return","start":5.8399997,"end":10.007937,"sentiment":"neutral","sentiment_score":-0.10432707747587791}],"sentiment":"neutral","sentiment_score":-0.2912030164152384,"num_words":27,"start":0.79999995,"end":10.007937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Lorena. I'm currently unable to pick up the phone right now. So please do leave your name and your number so I can return","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.056050751358270645},{"text":"You've reached Lorena.","start":1.12,"end":2.34,"sentiment":"neutral","sentiment_score":0.03154438423613707},{"text":"I'm currently unable to pick up the phone right now.","start":2.8,"end":5.7,"sentiment":"negative","sentiment_score":-0.6656913340091706},{"text":"So please do leave your name and your number so I can return","start":5.8399997,"end":10.007937,"sentiment":"neutral","sentiment_score":-0.10432707747587791}],"sentiment":"neutral","sentiment_score":-0.2912030164152384,"channel":1,"num_words":27,"start":0.79999995,"end":10.007937}]},"summary":{"result":"success","short":"Hi. You've reached Lorena. I'm currently unable to pick up the phone right now. So please do leave your name and your number so I can return"},"intents":{"segments":[{"text":"I'm currently unable to pick up the phone right now.","start_word":4,"end_word":13,"intents":[{"intent":"Request a return call","confidence_score":0.0038421191}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Lorena.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.04116278886795044},{"text":"I'm currently unable to pick up the phone right now.","start_word":4,"end_word":13,"sentiment":"negative","sentiment_score":-0.6499441862106323},{"text":"So please do leave your name and your number so I can return","start_word":14,"end_word":26,"sentiment":"neutral","sentiment_score":-0.10834585875272752}],"average":{"sentiment":"neutral","sentiment_score":-0.27286720275878906}}}}