{"metadata":{"transaction_key":"deprecated","request_id":"019f10e6-0e1f-7171-b1b6-e937e4c9545e","sha256":"aea4d45365f7bbbb519baf4fa08cd9af06fa2bd0021a1c3c3e3918c10e4b6b18","created":"2026-06-29T01:02:21.109Z","duration":12.7439375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"0404882486 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","confidence":1.0,"words":[{"word":"0404882486","start":0.24,"end":5.22,"confidence":0.9998047,"punctuated_word":"0404882486","sentiment":"negative","sentiment_score":-0.45479345321655273},{"word":"can't","start":5.3599997,"end":5.68,"confidence":0.9880371,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.8000184297561646},{"word":"take","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8377617001533508},{"word":"your","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8645856976509094},{"word":"call","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8444765210151672},{"word":"at","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.8309476375579834},{"word":"the","start":6.48,"end":6.56,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.8558323979377747},{"word":"moment","start":6.56,"end":7.06,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.7693202495574951},{"word":"please","start":7.12,"end":7.44,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5957649946212769},{"word":"leave","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.5025309920310974},{"word":"a","start":7.6,"end":7.7599998,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5062110424041748},{"word":"message","start":7.7599998,"end":8.08,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5294660925865173},{"word":"after","start":8.08,"end":8.4,"confidence":1.0,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.4074270129203797},{"word":"the","start":8.4,"end":8.48,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4590772986412048},{"word":"tone","start":8.48,"end":8.98,"confidence":1.0,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.4714196026325226},{"word":"when","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.26792946457862854},{"word":"you","start":9.5199995,"end":9.679999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.29620930552482605},{"word":"have","start":9.679999,"end":9.84,"confidence":0.86279297,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.25761958956718445},{"word":"finished","start":9.84,"end":10.32,"confidence":0.99902344,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.24046921730041504},{"word":"hang","start":10.32,"end":10.48,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.2516918182373047},{"word":"up","start":10.48,"end":10.719999,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.17418022453784943},{"word":"or","start":10.719999,"end":10.88,"confidence":0.5991211,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.22591331601142883},{"word":"press","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.2528049647808075},{"word":"hash","start":11.12,"end":11.44,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.26541388034820557},{"word":"for","start":11.44,"end":11.679999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1995650976896286},{"word":"more","start":11.679999,"end":11.92,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.19182687997817993},{"word":"options","start":11.92,"end":12.42,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.17503076791763306}],"paragraphs":{"transcript":"\n0404882486 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","paragraphs":[{"sentences":[{"text":"0404882486 can't take your call at the moment.","start":0.24,"end":7.06,"sentiment":"negative","sentiment_score":-0.7822170108556747},{"text":"Please leave a message after the tone.","start":7.12,"end":8.98,"sentiment":"negative","sentiment_score":-0.49598529083388193},{"text":"When you have finished, hang up or press hash for more options.","start":9.28,"end":12.42,"sentiment":"neutral","sentiment_score":-0.23322121053934097}],"sentiment":"negative","sentiment_score":-0.4640106536723949,"num_words":27,"start":0.24,"end":12.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 0404882486 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","paragraphs":[{"sentences":[{"text":"0404882486 can't take your call at the moment.","start":0.24,"end":7.06,"sentiment":"negative","sentiment_score":-0.7822170108556747},{"text":"Please leave a message after the tone.","start":7.12,"end":8.98,"sentiment":"negative","sentiment_score":-0.49598529083388193},{"text":"When you have finished, hang up or press hash for more options.","start":9.28,"end":12.42,"sentiment":"neutral","sentiment_score":-0.23322121053934097}],"sentiment":"negative","sentiment_score":-0.4640106536723949,"channel":1,"num_words":27,"start":0.24,"end":12.42}]},"summary":{"result":"success","short":"0404882486 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options."},"intents":{"segments":[{"text":"When you have finished, hang up or press hash for more options.","start_word":15,"end_word":26,"intents":[{"intent":"Leave message","confidence_score":0.7180351}]}]},"sentiments":{"segments":[{"text":"0404882486 can't take your call at the moment. Please leave a message after the tone.","start_word":0,"end_word":14,"sentiment":"negative","sentiment_score":-0.6206581592559814},{"text":"When you have finished, hang up or press hash for more options.","start_word":15,"end_word":26,"sentiment":"neutral","sentiment_score":-0.2428479641675949}],"average":{"sentiment":"negative","sentiment_score":-0.4753464918870192}}}}