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At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Cameron. This is in reference to your June invoice. It still remain outstanding. We kindly request you settle this amount at your earliest convenience because all remaining invoice, which aren't paid from tomorrow, will occur a $10 late fee, and I would like you to avoid this. And if you need any assistance and if you would like to set up a automatic payment to ensure timely payments in the future, We're here to help.\n\nWe also sent you an email in reference with this. So thank you, and have a good one.","paragraphs":[{"sentences":[{"text":"Has been forwarded to voice mail.","start":0.32,"end":2.02,"sentiment":"neutral","sentiment_score":-0.3079262028137843},{"text":"The person you're trying to reach is not available.","start":2.24,"end":4.66,"sentiment":"negative","sentiment_score":-0.3600178261597951},{"text":"At the tone, please record your message.","start":5.2,"end":7.62,"sentiment":"neutral","sentiment_score":-0.13818200677633286},{"text":"When you have finished recording, you may hang up.","start":7.8399997,"end":10.26,"sentiment":"neutral","sentiment_score":-0.12265237172444661}],"sentiment":"neutral","sentiment_score":-0.23093106597661972,"channel":1,"num_words":31,"start":0.32,"end":10.26},{"sentences":[{"text":"Hi, Cameron.","start":11.599999,"end":12.48,"sentiment":"neutral","sentiment_score":-0.03032064624130726},{"text":"This is in reference to your June invoice.","start":12.48,"end":15.38,"sentiment":"neutral","sentiment_score":-0.07123170467093587},{"text":"It still remain outstanding.","start":15.44,"end":17.035,"sentiment":"negative","sentiment_score":-0.36709506809711456},{"text":"We kindly request you settle this amount at your earliest convenience because all remaining invoice, which aren't paid from tomorrow, will occur a $10 late fee, and I would like you to avoid this.","start":17.814999,"end":36.41,"sentiment":"negative","sentiment_score":-0.37536437042495785},{"text":"And if you need any assistance and if you would like to set up a automatic payment to ensure timely payments in the future, We're here to help.","start":37.19,"end":47.824997,"sentiment":"neutral","sentiment_score":0.06128990730004651}],"sentiment":"neutral","sentiment_score":-0.17296245253007664,"channel":0,"num_words":76,"start":11.599999,"end":47.824997},{"sentences":[{"text":"We also sent you an email in reference with this.","start":48.204998,"end":51.184998,"sentiment":"neutral","sentiment_score":0.13486345782876014},{"text":"So thank you, and have a good one.","start":52.605,"end":54.625,"sentiment":"positive","sentiment_score":0.5519563853740692}],"sentiment":"neutral","sentiment_score":0.32023809229334194,"channel":0,"num_words":18,"start":48.204998,"end":54.625}]},"summary":{"result":"success","short":"The customer's voicemail greets the agent and reminds them that the person they want to reach is not available. The agent explains that the customer's June invoice is still outstanding and requests that they settle it, avoiding any future invoices that won't be paid. The agent also mentions sending an email and offers assistance with setting up automatic payments."},"intents":{"segments":[{"text":"And if you need any assistance and if you would like to set up a automatic payment to ensure timely payments in the future, We're here to help.","start_word":79,"end_word":106,"intents":[{"intent":"Provide assistance and assistance with payment","confidence_score":0.00002701956}]}]},"sentiments":{"segments":[{"text":"Has been forwarded to voice mail.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":-0.3079237937927246},{"text":"The person you're trying to reach is not available.","start_word":6,"end_word":14,"sentiment":"negative","sentiment_score":-0.3552035987377167},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Cameron. This is in reference to your June invoice.","start_word":15,"end_word":40,"sentiment":"neutral","sentiment_score":-0.10220181941986084},{"text":"It still remain outstanding. We kindly request you settle this amount at your earliest convenience because all remaining invoice, which aren't paid from tomorrow, will occur a $10 late fee, and I would like you to avoid this.","start_word":41,"end_word":78,"sentiment":"negative","sentiment_score":-0.384158194065094},{"text":"And if you need any assistance and if you would like to set up a automatic payment to ensure timely payments in the future, We're here to help. We also sent you an email in reference with this.","start_word":79,"end_word":116,"sentiment":"neutral","sentiment_score":0.08834011107683182},{"text":"So thank you, and have a good one.","start_word":117,"end_word":124,"sentiment":"positive","sentiment_score":0.5753908753395081}],"average":{"sentiment":"neutral","sentiment_score":-0.11653647032923668}}}}