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much.","start":165.37488,"end":166.43488,"sentiment":"positive","sentiment_score":0.8307367414236069}],"sentiment":"positive","sentiment_score":0.7113691493868828,"channel":1,"num_words":8,"start":164.17488,"end":166.43488},{"sentences":[{"text":"Alright.","start":166.65999,"end":167.14,"sentiment":"positive","sentiment_score":0.456274151802063},{"text":"No worries.","start":167.14,"end":167.87999,"sentiment":"neutral","sentiment_score":0.3318377435207367},{"text":"Cheers.","start":168.01999,"end":168.51999,"sentiment":"positive","sentiment_score":0.5738241672515869}],"sentiment":"positive","sentiment_score":0.4234434515237808,"channel":0,"num_words":4,"start":166.65999,"end":168.51999},{"sentences":[{"text":"Thank","start":168.49487,"end":168.81488,"sentiment":"positive","sentiment_score":0.5853976011276245}],"sentiment":"positive","sentiment_score":0.5853976011276245,"channel":1,"num_words":1,"start":168.49487,"end":168.81488},{"sentences":[{"text":"Bye for","start":168.57999,"end":168.98,"sentiment":"positive","sentiment_score":0.6706511378288269}],"sentiment":"positive","sentiment_score":0.6706511378288269,"channel":0,"num_words":2,"start":168.57999,"end":168.98},{"sentences":[{"text":"you.","start":168.81488,"end":169.31488,"sentiment":"positive","sentiment_score":0.6061347723007202}],"sentiment":"positive","sentiment_score":0.6061347723007202,"channel":1,"num_words":1,"start":168.81488,"end":169.31488},{"sentences":[{"text":"now.","start":168.98,"end":169.48,"sentiment":"positive","sentiment_score":0.4372485280036926}],"sentiment":"positive","sentiment_score":0.4372485280036926,"channel":0,"num_words":1,"start":168.98,"end":169.48},{"sentences":[{"text":"Cheers.","start":169.61487,"end":169.93488,"sentiment":"positive","sentiment_score":0.42695683240890503},{"text":"Bye.","start":169.93488,"end":170.43488,"sentiment":"neutral","sentiment_score":-0.0955696702003479}],"sentiment":"neutral","sentiment_score":0.16569358110427856,"channel":1,"num_words":2,"start":169.61487,"end":170.43488}]},"summary":{"result":"success","short":"A customer named Rebecca is on the phone with Johnny from a transfer service. Rebecca is looking for Microsoft Zed [A RRP price of $3.01 $9.09 for Microsoft Zed [A. Johnny confirms the price and asks for Rebecca's email address to send a quote. They exchange pleasantries and end the call."},"intents":{"segments":[{"text":"So do you do any trade pricing or anything like that? Because, obviously, I need to put a margin on that for my client. Alright. One sec.","start_word":106,"end_word":132,"intents":[{"intent":"Inquire about pricing options","confidence_score":0.0009497793}]},{"text":"Can I do I can I get you if I give you my email address, are you able to send me a quote for that?","start_word":157,"end_word":181,"intents":[{"intent":"Request quote","confidence_score":0.25912207}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. It's Johnny here calling from your transfer service. Yep. I just have a Rebecca on the line. She says she was speaking to someone regarding some Microsoft ZedFBs that are in stock. Yep. Yep. Yep. Yep. I'll put it through. Yeah. Sure.","start_word":0,"end_word":43,"sentiment":"neutral","sentiment_score":0.0756702572107315},{"text":"Alright. Thank you.","start_word":44,"end_word":46,"sentiment":"positive","sentiment_score":0.4731408357620239},{"text":"One moment. Hello? Hey. Hello. Hi, How are you? Hi.","start_word":47,"end_word":56,"sentiment":"neutral","sentiment_score":0.19646956026554108},{"text":"I'm good.","start_word":57,"end_word":58,"sentiment":"positive","sentiment_score":0.3799739480018616},{"text":"Sorry. I'm just about to quote my client. I was just seeing is that RRP price, is that your sale price, the $3.01 $9.09? Yep. One sec. That's x $3.01 $9.09 x GST. You can see this is including a x GST. GST as well. Yep. Yeah. So do you do any trade pricing or anything like that? Because, obviously, I need to put a margin on that for my client. Alright. One sec.","start_word":59,"end_word":132,"sentiment":"neutral","sentiment_score":0.0024247553665190935},{"text":"Thanks.","start_word":133,"end_word":133,"sentiment":"positive","sentiment_score":0.3696872293949127},{"text":"I can okay. Alright. One moment. I'll make 3 k for you. So 3,000 X GST. flat. Yep. Yep. Extra fee.","start_word":134,"end_word":154,"sentiment":"neutral","sentiment_score":0.13137684762477875},{"text":"Awesome.","start_word":155,"end_word":155,"sentiment":"positive","sentiment_score":0.5944722294807434},{"text":"Can I do I can I get you if I give you my email address, are you able to send me a quote for that? Alright, Norris. So you want me to send a code for 3 k. Right? Yes, please. Alright. No worries. We'll send you over. If you can just provide me your email address. Sure. It is rebecca c, so r e b e, c c, a, and then c for Charlie. Mhmm. Rebecca Like c and then c for Charlie at the end of that. At command I t. So c o, m m, a n d I t. command I t Dot com dot a u. dot com dot e u. It's rebecca@commandit.com.eu. Rebecca with the c at the end. Rebecca c. Rebecca Rebecca c. Alright. Yes. Rebecca So c at what I'll command do ID. no worries. We'll send you over the quote. And, yep, I'll send you over your email right away.","start_word":156,"end_word":314,"sentiment":"neutral","sentiment_score":0.07679194211959839},{"text":"Oh, I appreciate that. Thank you so much. Alright. No worries. Cheers. Thank Bye for you. now. Cheers.","start_word":315,"end_word":332,"sentiment":"positive","sentiment_score":0.580932080745697},{"text":"Bye.","start_word":333,"end_word":333,"sentiment":"neutral","sentiment_score":0.2269001454114914}],"average":{"sentiment":"neutral","sentiment_score":0.1071533475603376}}}}