{"metadata":{"transaction_key":"deprecated","request_id":"8d839cbb-c9c9-4e6d-993d-e21e51f972ad","sha256":"a4f70af09d97581feabbe1a332956690e8f4cafed3b66ef7824fc1b7313af21f","created":"2026-04-02T06:29:08.500Z","duration":1338.2639,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2522,"output_tokens":77},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2892,"output_tokens":2898},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2892,"output_tokens":189}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm. Mhmm. Am I speaking with Karen Allison? Yes. So, actually, I was just about to call you. We're done completed the configuration of your new router on your end. But upon checking, you're still offline on our record. So have you received the email that that we sent you? We just wanted to confirm if the correct credentials is entered or encoded at the router because it should match what's the credentials in our system for it to be connected. Yeah. Okay. Because our other representative advises that this router is already preconfigured, But after we finish the configuration on our end, still not connecting. So it might be the credentials is incorrect. We just wanted you to check it. I Have you received the email? I sent it at kiranalison7@gmail.com. Okay. I see. May I get your system email, active email, for us to change what's on our record? Yeah. Yeah. That's the email that recorded on their end. Kiranellison7@gmail.com. Mhmm. Okay. But you said you're on your computer right now? Mhmm. Can you open a browser on your computer? Router interface? Mhmm. Mhmm. Are you can you check the PPPoE settings? It's usually under Internet or WAN setting. Yeah. Or Internet. Mhmm. K. Can you see a PPPoE? Connection tag? Mhmm. Mhmm. Okay. And how about the username and password? Mhmm. Okay. I see. Is the router connected at the NTT box? Is the router connected at the NTT box, the block box on on your wall? Mhmm. Nine four. Thank you. So the setup is all correct, but still not connecting on our end. Is it okay if I put you on hold? Let me just check it. Okay. Thank you. Hello, Kieran? Yeah. Thanks for waiting. Is it okay if you do reset the router then let's enter that credentials again. No. I need you to full reset on the router. So on the on the back of the router, there's a small hole or a button labeled reset. Please press and hold that button for about thirty seconds until the router starts. Sure. May I also ask the color of the indicator light of the router? Is it green, red as of the moment? Mhmm. Okay. Yeah. The reset button. Then let me know once the router lights are back on and stable. So after the resetting, please log in again to the router's interface. Then it will ask you then to type in the username and password, then choose the connection type PPPoE. Mhmm. Mhmm. Also going to resend the email again for your reference. Mhmm. There you go. I resent the email. May I also know the reason why you changed your router? Mhmm. Mhmm. Mhmm. Okay. I see. Is the the old router also from Meritel? Okay. That's your own one. Okay. I see. Yeah. And have you received the email now? Because that's where the credentials that you will enter there for the username and password. Actually, it's just the same credentials earlier. We just wanted to double check. Mhmm. So, once you, enter the credentials and saved it, I should have it should be online then. But let's check. Mhmm. Mhmm. Mhmm. Okay. Yeah. Can you skip it? Yeah. Click next. You need to enter. Okay. Yes. Can you next it? Mhmm. Okay. Let's just wait for it to establish the connection. Can you send me a screenshot of that? Yeah. Just reply to the email that I sent you. Mhmm. Actually, I did also send another email. Can we also take a picture of your setup there, including the label on the back of your router for us to check also. Yeah. So what we're going to do is I'll wait for the pictures again for the for your setup there, then I'll review it and escalate the issue to the provisioning team, then I'll get back to you. Actually, I'm not sure yet. Is it okay if you give me until tomorrow just to check? Sorry? Because we're in I'm not sure yet what is the reason why you're unable to connect even though the credentials is correct? Mhmm. Mhmm. Yeah. Is it okay also if you send me the clear photo of the label on the back of your router, including the, yeah, model and serial number, then photo of the NTT box port, and the router is one port showing how the cables are connected. Mhmm. Mhmm. Okay. Mhmm. Okay. Yeah. Actually, this is the credentials that the representative that have spoke with you advised us to gave it. So this is the credentials encoded on your router, but we'll investigate the issue for now because yeah. You're Yeah. We'll do our best. And within this day to coordinate it to the provisioning team, then I'll get back to you. Mhmm. Yeah. Okay. Sure. I'll escalate it now. Mhmm. Mhmm. Actually, I cannot give you an estimated time because I will investigate the issue further. I'm not quite sure what's causing this issue. So I'll wait for the network team and provisioning team for me to advise what is the next step for us to do. Yeah. I understand. And I'm really sorry for this inconvenience and frustration causing you. And we'll respect whatever you decide to do with your account. But I'll ensure you to monitor this, your concern, and then I'll get back to you. Yeah. Okay. Thank you. Bye for now.","confidence":0.9952055,"words":[{"word":"hello","start":1.52,"end":2.0,"confidence":0.9942601,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.18918277323246},{"word":"good","start":2.0,"end":2.24,"confidence":0.999373,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.454181045293808},{"word":"afternoon","start":2.24,"end":2.74,"confidence":0.9996029,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4141603112220764},{"word":"this","start":2.96,"end":3.12,"confidence":0.9995396,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.38238412141799927},{"word":"is","start":3.12,"end":3.36,"confidence":0.9989784,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.42673459649086},{"word":"maureen","start":3.36,"end":3.86,"confidence":0.8636894,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.4970072209835053},{"word":"from","start":4.0,"end":4.4,"confidence":0.9990821,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4604239761829376},{"word":"airtel","start":4.4,"end":4.88,"confidence":0.90155476,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.3918876647949219},{"word":"tech","start":4.88,"end":5.12,"confidence":0.9598201,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.437775582075119},{"word":"support","start":5.12,"end":5.62,"confidence":0.9996964,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.38529008626937866},{"word":"how","start":6.16,"end":6.3999996,"confidence":0.9958811,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.4178638756275177},{"word":"can","start":6.3999996,"end":6.56,"confidence":0.99993694,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.465292364358902},{"word":"i","start":6.56,"end":6.72,"confidence":0.9969752,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4408878386020661},{"word":"assist","start":6.72,"end":6.96,"confidence":0.9999591,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.42511510848999023},{"word":"you","start":6.96,"end":7.12,"confidence":0.9927529,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4030886590480805},{"word":"today","start":7.12,"end":7.62,"confidence":0.99974406,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.34950679540634155},{"word":"mhmm","start":9.36,"end":9.86,"confidence":0.99782145,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05830936506390571},{"word":"mhmm","start":20.355,"end":20.435,"confidence":0.85081697,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.011004223488271236},{"word":"am","start":20.435,"end":20.675,"confidence":0.7873216,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.009059980511665344},{"word":"i","start":20.675,"end":20.835,"confidence":0.9974981,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01771646924316883},{"word":"speaking","start":20.835,"end":21.154999,"confidence":0.9992254,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.01767347753047943},{"word":"with","start":21.154999,"end":21.474998,"confidence":0.99919575,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.013940393924713137},{"word":"karen","start":21.474998,"end":21.974998,"confidence":0.38309282,"punctuated_word":"Karen","sentiment":"neutral","sentiment_score":0.02502864971756935},{"word":"allison","start":22.035,"end":22.535,"confidence":0.81457525,"punctuated_word":"Allison?","sentiment":"neutral","sentiment_score":0.02529708296060562},{"word":"yes","start":24.355,"end":24.675,"confidence":0.8619313,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09354543685913086},{"word":"so","start":24.675,"end":25.175,"confidence":0.8953203,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.07382108271121979},{"word":"actually","start":25.715,"end":26.115,"confidence":0.97593313,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":0.07298193126916885},{"word":"i","start":26.115,"end":26.275,"confidence":0.99986947,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06369166076183319},{"word":"was","start":26.275,"end":26.515,"confidence":0.9999404,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.06409260630607605},{"word":"just","start":26.515,"end":26.755,"confidence":0.9997924,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0550517663359642},{"word":"about","start":26.755,"end":26.994999,"confidence":0.99977773,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.06605753302574158},{"word":"to","start":26.994999,"end":27.154999,"confidence":0.9927463,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09703567624092102},{"word":"call","start":27.154999,"end":27.474998,"confidence":0.99983037,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.10138659179210664},{"word":"you","start":27.474998,"end":27.974998,"confidence":0.8830229,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.09600389748811722},{"word":"we're","start":28.74,"end":29.24,"confidence":0.9699833,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.12404049932956696},{"word":"done","start":29.62,"end":29.7,"confidence":0.993883,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.1330166906118393},{"word":"completed","start":29.78,"end":30.28,"confidence":0.8315406,"punctuated_word":"completed","sentiment":"neutral","sentiment_score":0.17181657254695892},{"word":"the","start":30.42,"end":30.66,"confidence":0.97385436,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19524012506008148},{"word":"configuration","start":30.66,"end":31.16,"confidence":0.9990006,"punctuated_word":"configuration","sentiment":"neutral","sentiment_score":0.20499730110168457},{"word":"of","start":31.46,"end":31.619999,"confidence":0.9997919,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.19303050637245175},{"word":"your","start":31.619999,"end":31.86,"confidence":0.99973613,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17154182493686676},{"word":"new","start":31.86,"end":32.1,"confidence":0.9976453,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.20301330089569092},{"word":"router","start":32.1,"end":32.5,"confidence":0.9998535,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.11788734048604964},{"word":"on","start":32.5,"end":32.66,"confidence":0.9992493,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1831541210412979},{"word":"your","start":32.66,"end":32.82,"confidence":0.854239,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1521608531475067},{"word":"end","start":32.82,"end":33.32,"confidence":0.8068356,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.10710097849369048},{"word":"but","start":33.54,"end":34.02,"confidence":0.99941397,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.005630373954772949},{"word":"upon","start":34.02,"end":34.42,"confidence":0.9967675,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.07299409806728363},{"word":"checking","start":34.42,"end":34.92,"confidence":0.98830575,"punctuated_word":"checking,","sentiment":"neutral","sentiment_score":-0.0024046674370765686},{"word":"you're","start":35.38,"end":35.7,"confidence":0.95426184,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.017268508672714233},{"word":"still","start":35.7,"end":36.2,"confidence":0.9999106,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.05402510240674019},{"word":"offline","start":37.059998,"end":37.559998,"confidence":0.98006916,"punctuated_word":"offline","sentiment":"neutral","sentiment_score":0.044077444821596146},{"word":"on","start":38.260002,"end":38.42,"confidence":0.99160117,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.013631828129291534},{"word":"our","start":38.42,"end":38.66,"confidence":0.7182408,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.03649037331342697},{"word":"record","start":38.66,"end":39.16,"confidence":0.9857292,"punctuated_word":"record.","sentiment":"neutral","sentiment_score":0.0005894489586353302},{"word":"so","start":39.54,"end":40.04,"confidence":0.9990563,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03797803074121475},{"word":"have","start":40.5,"end":40.66,"confidence":0.8892876,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.037569619715213776},{"word":"you","start":40.66,"end":40.9,"confidence":0.9981223,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06809386610984802},{"word":"received","start":40.9,"end":41.22,"confidence":0.9983713,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.07066625356674194},{"word":"the","start":41.22,"end":41.46,"confidence":0.9993667,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08895920217037201},{"word":"email","start":41.46,"end":41.94,"confidence":0.99993086,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.118024080991745},{"word":"that","start":41.94,"end":42.34,"confidence":0.999683,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1084311380982399},{"word":"that","start":42.34,"end":42.5,"confidence":0.96062756,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11003383994102478},{"word":"we","start":42.5,"end":42.739998,"confidence":0.99785256,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09999629855155943},{"word":"sent","start":42.739998,"end":43.059998,"confidence":0.9945418,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.058838941156864166},{"word":"you","start":43.059998,"end":43.485,"confidence":0.9888337,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.07106432318687439},{"word":"we","start":43.725002,"end":43.885002,"confidence":0.77584535,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.09844574332237244},{"word":"just","start":43.885002,"end":44.365,"confidence":0.98890764,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.10993822664022446},{"word":"wanted","start":44.365,"end":44.685,"confidence":0.7251429,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.10444098711013794},{"word":"to","start":44.685,"end":44.845,"confidence":0.9976803,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13084030151367188},{"word":"confirm","start":44.845,"end":45.325,"confidence":0.9998307,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.18071237206459043},{"word":"if","start":45.325,"end":45.645,"confidence":0.998384,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1749189794063568},{"word":"the","start":45.645,"end":45.725002,"confidence":0.99926156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24919483065605164},{"word":"correct","start":45.725002,"end":46.045002,"confidence":0.9961707,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":0.2592986226081848},{"word":"credentials","start":46.045002,"end":46.545002,"confidence":0.9459714,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.17279596626758575},{"word":"is","start":47.325,"end":47.485,"confidence":0.89234984,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2041853368282318},{"word":"entered","start":47.485,"end":47.985,"confidence":0.97899526,"punctuated_word":"entered","sentiment":"neutral","sentiment_score":0.21685244143009183},{"word":"or","start":48.045002,"end":48.205,"confidence":0.8719821,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.18885326385498047},{"word":"encoded","start":48.205,"end":48.705,"confidence":0.98363423,"punctuated_word":"encoded","sentiment":"neutral","sentiment_score":0.15273478627204895},{"word":"at","start":48.845,"end":48.925,"confidence":0.81754583,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.19092166423797607},{"word":"the","start":48.925,"end":49.085,"confidence":0.99780875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18624740839004517},{"word":"router","start":49.085,"end":49.585,"confidence":0.9998679,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.10617426037788393},{"word":"because","start":50.285,"end":50.525,"confidence":0.6927205,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.18620915710926056},{"word":"it","start":50.525,"end":50.685,"confidence":0.99988365,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.31711938977241516},{"word":"should","start":50.685,"end":51.005,"confidence":0.99978536,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.2867491841316223},{"word":"match","start":51.005,"end":51.505,"confidence":0.99991345,"punctuated_word":"match","sentiment":"neutral","sentiment_score":0.2809733748435974},{"word":"what's","start":51.725,"end":52.225,"confidence":0.9573264,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.219701886177063},{"word":"the","start":52.445,"end":52.685,"confidence":0.80504316,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18769028782844543},{"word":"credentials","start":52.685,"end":53.185,"confidence":0.9973009,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.1423286497592926},{"word":"in","start":53.245003,"end":53.405,"confidence":0.6665772,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.13870234787464142},{"word":"our","start":53.405,"end":53.565002,"confidence":0.9986985,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.13504426181316376},{"word":"system","start":53.565002,"end":54.045,"confidence":0.99989974,"punctuated_word":"system","sentiment":"neutral","sentiment_score":0.149240642786026},{"word":"for","start":54.045,"end":54.205,"confidence":0.9982615,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1694515347480774},{"word":"it","start":54.205,"end":54.365,"confidence":0.99926525,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.17686642706394196},{"word":"to","start":54.365,"end":54.445,"confidence":0.99881005,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13108181953430176},{"word":"be","start":54.445,"end":54.605,"confidence":0.9999018,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.10244224965572356},{"word":"connected","start":54.605,"end":55.105,"confidence":0.9909435,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.05822894349694252},{"word":"yeah","start":59.34,"end":59.84,"confidence":0.81962895,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.15890945494174957},{"word":"okay","start":63.9,"end":64.4,"confidence":0.9399903,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.23274371027946472},{"word":"because","start":64.46,"end":64.94,"confidence":0.9986022,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.2853813171386719},{"word":"our","start":64.94,"end":65.44,"confidence":0.9948,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.3443776071071625},{"word":"other","start":66.14,"end":66.46,"confidence":0.9427643,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.2952112555503845},{"word":"representative","start":66.46,"end":66.96,"confidence":0.99904686,"punctuated_word":"representative","sentiment":"neutral","sentiment_score":-0.261540949344635},{"word":"advises","start":67.34,"end":67.84,"confidence":0.7805771,"punctuated_word":"advises","sentiment":"neutral","sentiment_score":-0.26069092750549316},{"word":"that","start":67.9,"end":68.22,"confidence":0.9822448,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.28097617626190186},{"word":"this","start":68.22,"end":68.54,"confidence":0.8446835,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2617419362068176},{"word":"router","start":68.54,"end":69.04,"confidence":0.9867046,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.2644830048084259},{"word":"is","start":69.1,"end":69.26,"confidence":0.9990522,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.20704662799835205},{"word":"already","start":69.26,"end":69.66,"confidence":0.99991786,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.1888331025838852},{"word":"preconfigured","start":69.66,"end":70.16,"confidence":0.87001055,"punctuated_word":"preconfigured,","sentiment":"neutral","sentiment_score":-0.12729743123054504},{"word":"but","start":72.134995,"end":72.634995,"confidence":0.99948967,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1778031885623932},{"word":"after","start":73.255,"end":73.575,"confidence":0.8323372,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.31898972392082214},{"word":"we","start":73.575,"end":73.975,"confidence":0.99972767,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.35164874792099},{"word":"finish","start":73.975,"end":74.375,"confidence":0.74131024,"punctuated_word":"finish","sentiment":"neutral","sentiment_score":-0.3314376771450043},{"word":"the","start":74.375,"end":74.875,"confidence":0.99772674,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3652887046337128},{"word":"configuration","start":74.935,"end":75.435,"confidence":0.9991928,"punctuated_word":"configuration","sentiment":"neutral","sentiment_score":-0.2734299600124359},{"word":"on","start":75.814995,"end":75.895,"confidence":0.6589978,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.3675520420074463},{"word":"our","start":75.895,"end":76.134995,"confidence":0.7172658,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.39593276381492615},{"word":"end","start":76.134995,"end":76.615,"confidence":0.8986013,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.3139674663543701},{"word":"still","start":76.615,"end":76.935,"confidence":0.67054397,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.39652758836746216},{"word":"not","start":76.935,"end":77.435,"confidence":0.9959927,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.47782570123672485},{"word":"connecting","start":77.975,"end":78.475,"confidence":0.7824992,"punctuated_word":"connecting.","sentiment":"negative","sentiment_score":-0.4070745706558227},{"word":"so","start":79.41499,"end":79.91499,"confidence":0.9994611,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.3726305365562439},{"word":"it","start":79.975,"end":80.215,"confidence":0.9747945,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4152869880199432},{"word":"might","start":80.215,"end":80.375,"confidence":0.99981016,"punctuated_word":"might","sentiment":"negative","sentiment_score":-0.4537637233734131},{"word":"be","start":80.375,"end":80.534996,"confidence":0.9997836,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.492265522480011},{"word":"the","start":80.534996,"end":80.695,"confidence":0.9929188,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.49990522861480713},{"word":"credentials","start":80.695,"end":81.195,"confidence":0.99099475,"punctuated_word":"credentials","sentiment":"negative","sentiment_score":-0.5655744075775146},{"word":"is","start":81.335,"end":81.575,"confidence":0.98604506,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.44168493151664734},{"word":"incorrect","start":81.575,"end":82.075,"confidence":0.9554872,"punctuated_word":"incorrect.","sentiment":"negative","sentiment_score":-0.38519829511642456},{"word":"we","start":83.335,"end":83.494995,"confidence":0.9932941,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.08104227483272552},{"word":"just","start":83.494995,"end":83.735,"confidence":0.9997552,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10025210678577424},{"word":"wanted","start":83.735,"end":84.134995,"confidence":0.9991811,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.07970480620861053},{"word":"you","start":84.134995,"end":84.534996,"confidence":0.9887101,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06322751939296722},{"word":"to","start":84.534996,"end":84.854996,"confidence":0.97146434,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05416644737124443},{"word":"check","start":84.854996,"end":85.095,"confidence":0.97567874,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.0318356528878212},{"word":"it","start":85.095,"end":85.595,"confidence":0.9970579,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.04695906862616539},{"word":"i","start":87.32,"end":87.82,"confidence":0.9614201,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08260928839445114},{"word":"have","start":97.8,"end":97.96,"confidence":0.63136846,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.060266464948654175},{"word":"you","start":97.96,"end":98.12,"confidence":0.993856,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04816710203886032},{"word":"received","start":98.12,"end":98.62,"confidence":0.99807954,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.09341374039649963},{"word":"the","start":99.08,"end":99.16,"confidence":0.8552765,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05756254121661186},{"word":"email","start":99.16,"end":99.66,"confidence":0.9957351,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":-0.05145855247974396},{"word":"i","start":99.880005,"end":100.12,"confidence":0.9983327,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09480883926153184},{"word":"sent","start":100.12,"end":100.36,"confidence":0.9542487,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.0942765176296234},{"word":"it","start":100.36,"end":100.68,"confidence":0.99581844,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1113145425915718},{"word":"at","start":100.68,"end":101.0,"confidence":0.78005224,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.11534811556339264},{"word":"kiranalison7@gmail.com","start":101.0,"end":104.494995,"confidence":0.8979004,"punctuated_word":"kiranalison7@gmail.com.","sentiment":"neutral","sentiment_score":-0.06159387156367302},{"word":"okay","start":109.354996,"end":109.674995,"confidence":0.85113573,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06559089571237564},{"word":"i","start":109.674995,"end":109.835,"confidence":0.9687658,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04656614735722542},{"word":"see","start":109.835,"end":110.315,"confidence":0.7592981,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.03821154683828354},{"word":"may","start":110.315,"end":110.475,"confidence":0.9271078,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.02950431779026985},{"word":"i","start":110.475,"end":110.555,"confidence":0.9998728,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03487728163599968},{"word":"get","start":110.555,"end":111.055,"confidence":0.99973863,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.0377531498670578},{"word":"your","start":111.994995,"end":112.494995,"confidence":0.9609628,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02169068530201912},{"word":"system","start":114.17,"end":114.49,"confidence":0.65820396,"punctuated_word":"system","sentiment":"neutral","sentiment_score":-0.013530485332012177},{"word":"email","start":114.49,"end":114.99,"confidence":0.7663684,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.015383543446660042},{"word":"active","start":115.13,"end":115.61,"confidence":0.9995024,"punctuated_word":"active","sentiment":"neutral","sentiment_score":0.030948877334594727},{"word":"email","start":115.61,"end":116.09,"confidence":0.79910016,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.030026717111468315},{"word":"for","start":116.09,"end":116.25,"confidence":0.77718854,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03216215595602989},{"word":"us","start":116.25,"end":116.409996,"confidence":0.9863594,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.02558695524930954},{"word":"to","start":116.409996,"end":116.57,"confidence":0.9997459,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03448035567998886},{"word":"change","start":116.57,"end":117.049995,"confidence":0.9997693,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.01478525996208191},{"word":"what's","start":117.049995,"end":117.45,"confidence":0.9993181,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.025850307196378708},{"word":"on","start":117.45,"end":117.689995,"confidence":0.9989894,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.023083705455064777},{"word":"our","start":117.689995,"end":117.93,"confidence":0.94672465,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.024738196283578873},{"word":"record","start":117.93,"end":118.43,"confidence":0.9853494,"punctuated_word":"record?","sentiment":"neutral","sentiment_score":-0.038133859634399414},{"word":"yeah","start":126.25,"end":126.75,"confidence":0.80779433,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09647838771343233},{"word":"yeah","start":127.865,"end":128.36499,"confidence":0.786812,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.051414892077445984},{"word":"that's","start":128.745,"end":129.22499,"confidence":0.7781656,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.05739675462245941},{"word":"the","start":129.22499,"end":129.465,"confidence":0.9994029,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05910993367433548},{"word":"email","start":129.465,"end":129.785,"confidence":0.9985838,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.06967397034168243},{"word":"that","start":129.785,"end":130.105,"confidence":0.99641836,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.053585343062877655},{"word":"recorded","start":130.105,"end":130.605,"confidence":0.57258785,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.05154138430953026},{"word":"on","start":131.065,"end":131.305,"confidence":0.99773455,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.054424405097961426},{"word":"their","start":131.305,"end":131.545,"confidence":0.50174576,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.05912157893180847},{"word":"end","start":131.545,"end":132.045,"confidence":0.92589116,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.03867362439632416},{"word":"kiranellison7@gmail.com","start":132.425,"end":135.565,"confidence":0.9041111,"punctuated_word":"Kiranellison7@gmail.com.","sentiment":"neutral","sentiment_score":-0.011936889961361883},{"word":"mhmm","start":137.86499,"end":138.36499,"confidence":0.8633815,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.13838934898376465},{"word":"okay","start":149.56,"end":150.06,"confidence":0.7436266,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.17629864811897278},{"word":"but","start":152.035,"end":152.355,"confidence":0.98870075,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.126083105802536},{"word":"you","start":152.355,"end":152.595,"confidence":0.95203567,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13316431641578674},{"word":"said","start":152.595,"end":152.835,"confidence":0.99962795,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.0978434830904007},{"word":"you're","start":152.835,"end":153.075,"confidence":0.8735486,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.106073796749115},{"word":"on","start":153.075,"end":153.315,"confidence":0.9792845,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05644727125763893},{"word":"your","start":153.315,"end":153.555,"confidence":0.97076946,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05762839317321777},{"word":"computer","start":153.555,"end":153.955,"confidence":0.9992974,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":-0.061222851276397705},{"word":"right","start":153.955,"end":154.195,"confidence":0.9992762,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.047403037548065186},{"word":"now","start":154.195,"end":154.695,"confidence":0.98931134,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.06319554150104523},{"word":"mhmm","start":156.595,"end":157.095,"confidence":0.96905226,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.019389798864722252},{"word":"can","start":157.875,"end":158.035,"confidence":0.9846293,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.03181429207324982},{"word":"you","start":158.035,"end":158.275,"confidence":0.9998115,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03273884207010269},{"word":"open","start":158.275,"end":158.595,"confidence":0.9999262,"punctuated_word":"open","sentiment":"neutral","sentiment_score":-0.049336206167936325},{"word":"a","start":158.595,"end":158.755,"confidence":0.9981609,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02544965408742428},{"word":"browser","start":158.755,"end":159.255,"confidence":0.9998499,"punctuated_word":"browser","sentiment":"neutral","sentiment_score":-0.03853441774845123},{"word":"on","start":160.835,"end":160.995,"confidence":0.7326868,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02517595887184143},{"word":"your","start":160.995,"end":161.235,"confidence":0.99943453,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.030973317101597782},{"word":"computer","start":161.235,"end":161.735,"confidence":0.90789545,"punctuated_word":"computer?","sentiment":"neutral","sentiment_score":-0.04330403730273247},{"word":"router","start":168.57,"end":169.07,"confidence":0.5372732,"punctuated_word":"Router","sentiment":"neutral","sentiment_score":0.010258827358484268},{"word":"interface","start":169.13,"end":169.63,"confidence":0.86738074,"punctuated_word":"interface?","sentiment":"neutral","sentiment_score":0.006975060328841209},{"word":"mhmm","start":169.85,"end":170.35,"confidence":0.9841744,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.013386012986302376},{"word":"mhmm","start":172.73001,"end":173.23001,"confidence":0.9232793,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.012662116438150406},{"word":"are","start":173.93001,"end":174.17001,"confidence":0.32388827,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.0005678441375494003},{"word":"you","start":174.17001,"end":174.25,"confidence":0.7274057,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0036819353699684143},{"word":"can","start":174.33,"end":174.49,"confidence":0.99940276,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.00006047636270523071},{"word":"you","start":174.49,"end":174.97,"confidence":0.9996629,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0010526850819587708},{"word":"check","start":174.97,"end":175.37001,"confidence":0.9678652,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.004593094810843468},{"word":"the","start":175.37001,"end":175.61,"confidence":0.9951325,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00003141164779663086},{"word":"pppoe","start":175.61,"end":176.11,"confidence":0.88691515,"punctuated_word":"PPPoE","sentiment":"neutral","sentiment_score":0.006868614349514246},{"word":"settings","start":176.49,"end":176.99,"confidence":0.9456668,"punctuated_word":"settings?","sentiment":"neutral","sentiment_score":0.0000802045688033104},{"word":"it's","start":177.405,"end":177.905,"confidence":0.94741535,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.00984659418463707},{"word":"usually","start":178.605,"end":179.08499,"confidence":0.9881698,"punctuated_word":"usually","sentiment":"neutral","sentiment_score":-0.007412546314299107},{"word":"under","start":179.08499,"end":179.565,"confidence":0.9987716,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.004658258520066738},{"word":"internet","start":179.565,"end":180.065,"confidence":0.9759233,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.008188506588339806},{"word":"or","start":180.685,"end":180.845,"confidence":0.998055,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.013738160952925682},{"word":"wan","start":180.845,"end":181.345,"confidence":0.90940225,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":-0.00807295460253954},{"word":"setting","start":181.485,"end":181.985,"confidence":0.95631266,"punctuated_word":"setting.","sentiment":"neutral","sentiment_score":-0.010250565595924854},{"word":"yeah","start":185.885,"end":186.385,"confidence":0.9391254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006766911130398512},{"word":"or","start":186.44499,"end":186.845,"confidence":0.99898356,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.001598303206264973},{"word":"internet","start":186.845,"end":187.345,"confidence":0.9936373,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":0.002368283923715353},{"word":"mhmm","start":192.33,"end":192.83,"confidence":0.9612088,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.008003495633602142},{"word":"k","start":193.05,"end":193.55,"confidence":0.75370646,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.010389980860054491},{"word":"can","start":203.53,"end":203.69,"confidence":0.49309877,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0208280012011528},{"word":"you","start":203.69,"end":203.85,"confidence":0.99620086,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02274753525853157},{"word":"see","start":203.85,"end":204.33,"confidence":0.99868447,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.022704340517520905},{"word":"a","start":204.33,"end":204.49,"confidence":0.6870233,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.022389212623238564},{"word":"pppoe","start":204.49,"end":204.99,"confidence":0.73039293,"punctuated_word":"PPPoE?","sentiment":"neutral","sentiment_score":0.017249466851353645},{"word":"connection","start":206.505,"end":207.005,"confidence":0.93745166,"punctuated_word":"Connection","sentiment":"neutral","sentiment_score":0.012337012216448784},{"word":"tag","start":207.065,"end":207.565,"confidence":0.91357815,"punctuated_word":"tag?","sentiment":"neutral","sentiment_score":0.003404931165277958},{"word":"mhmm","start":207.785,"end":208.285,"confidence":0.9863318,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.00018790841568261385},{"word":"mhmm","start":211.625,"end":211.785,"confidence":0.89382386,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.009853431954979897},{"word":"okay","start":211.785,"end":212.185,"confidence":0.98758423,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.016796188428997993},{"word":"and","start":212.185,"end":212.425,"confidence":0.9991757,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.008976947516202927},{"word":"how","start":212.425,"end":212.665,"confidence":0.99928373,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.006706657819449902},{"word":"about","start":212.665,"end":212.985,"confidence":0.99958163,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.005395108833909035},{"word":"the","start":212.985,"end":213.225,"confidence":0.98516405,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016188887879252434},{"word":"username","start":213.225,"end":213.725,"confidence":0.9952668,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.028134150430560112},{"word":"and","start":213.785,"end":214.025,"confidence":0.9989268,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.011554818600416183},{"word":"password","start":214.025,"end":214.525,"confidence":0.99665284,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":0.01568562164902687},{"word":"mhmm","start":219.95999,"end":220.45999,"confidence":0.89703053,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.012740178033709526},{"word":"okay","start":235.875,"end":236.275,"confidence":0.9380753,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01862034574151039},{"word":"i","start":236.275,"end":236.435,"confidence":0.99518776,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01613224670290947},{"word":"see","start":236.435,"end":236.935,"confidence":0.9996687,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.014344707131385803},{"word":"is","start":237.315,"end":237.47499,"confidence":0.87734777,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.006173236295580864},{"word":"the","start":237.47499,"end":237.635,"confidence":0.96984607,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009624404832720757},{"word":"router","start":237.635,"end":238.035,"confidence":0.9990375,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.014238188043236732},{"word":"connected","start":238.035,"end":238.515,"confidence":0.99956757,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.003822561353445053},{"word":"at","start":238.515,"end":238.755,"confidence":0.9348978,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.0031953249126672745},{"word":"the","start":238.755,"end":238.995,"confidence":0.98879415,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.000860750675201416},{"word":"ntt","start":238.995,"end":239.495,"confidence":0.88960606,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":-0.0012699402868747711},{"word":"box","start":239.555,"end":240.055,"confidence":0.9930027,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":-0.0021146852523088455},{"word":"is","start":243.635,"end":243.875,"confidence":0.95589876,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.02458946034312248},{"word":"the","start":243.875,"end":244.035,"confidence":0.98902506,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017682626843452454},{"word":"router","start":244.035,"end":244.515,"confidence":0.99964094,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.023168182000517845},{"word":"connected","start":244.515,"end":245.015,"confidence":0.9997048,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.017275597900152206},{"word":"at","start":245.235,"end":245.47499,"confidence":0.99950933,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.015841666609048843},{"word":"the","start":245.47499,"end":245.715,"confidence":0.99945253,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014134310185909271},{"word":"ntt","start":245.715,"end":246.215,"confidence":0.9996083,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":-0.0071226200088858604},{"word":"box","start":246.275,"end":246.755,"confidence":0.8262614,"punctuated_word":"box,","sentiment":"neutral","sentiment_score":-0.01014620065689087},{"word":"the","start":246.755,"end":247.255,"confidence":0.99966276,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011707549914717674},{"word":"block","start":247.635,"end":247.955,"confidence":0.44714227,"punctuated_word":"block","sentiment":"neutral","sentiment_score":-0.008971724659204483},{"word":"box","start":247.955,"end":248.355,"confidence":0.98995626,"punctuated_word":"box","sentiment":"neutral","sentiment_score":-0.008870352059602737},{"word":"on","start":248.355,"end":248.595,"confidence":0.9872816,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.005417989566922188},{"word":"on","start":248.595,"end":248.83499,"confidence":0.9588494,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.006345286965370178},{"word":"your","start":248.83499,"end":249.075,"confidence":0.99910164,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0178692527115345},{"word":"wall","start":249.075,"end":249.575,"confidence":0.9586892,"punctuated_word":"wall?","sentiment":"neutral","sentiment_score":-0.003954673185944557},{"word":"mhmm","start":250.09,"end":250.59,"confidence":0.895333,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.007629553321748972},{"word":"nine","start":262.65,"end":262.97,"confidence":0.1284279,"punctuated_word":"Nine","sentiment":"neutral","sentiment_score":0.010528627783060074},{"word":"four","start":262.97,"end":263.47,"confidence":0.91065747,"punctuated_word":"four.","sentiment":"neutral","sentiment_score":0.023528441786766052},{"word":"thank","start":263.875,"end":264.035,"confidence":0.72449255,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3346293568611145},{"word":"you","start":264.035,"end":264.535,"confidence":0.99675155,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2960391044616699},{"word":"so","start":264.755,"end":265.07498,"confidence":0.828322,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09826138615608215},{"word":"the","start":265.07498,"end":265.475,"confidence":0.99910647,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13653221726417542},{"word":"setup","start":265.475,"end":265.875,"confidence":0.96196103,"punctuated_word":"setup","sentiment":"neutral","sentiment_score":0.17682859301567078},{"word":"is","start":265.875,"end":266.195,"confidence":0.9751834,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13728447258472443},{"word":"all","start":266.195,"end":266.355,"confidence":0.98631674,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.23383401334285736},{"word":"correct","start":266.355,"end":266.855,"confidence":0.8048556,"punctuated_word":"correct,","sentiment":"neutral","sentiment_score":0.1215289980173111},{"word":"but","start":269.235,"end":269.475,"confidence":0.9813306,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.030758589506149292},{"word":"still","start":269.475,"end":269.79498,"confidence":0.9429888,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.15976950526237488},{"word":"not","start":269.79498,"end":270.035,"confidence":0.9708829,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.15618851780891418},{"word":"connecting","start":270.035,"end":270.535,"confidence":0.9995431,"punctuated_word":"connecting","sentiment":"neutral","sentiment_score":-0.11501100659370422},{"word":"on","start":270.595,"end":270.755,"confidence":0.99683064,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.10521430522203444},{"word":"our","start":270.755,"end":270.915,"confidence":0.7923081,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.0782848447561264},{"word":"end","start":270.915,"end":271.415,"confidence":0.994702,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.0931614190340042},{"word":"is","start":274.755,"end":274.915,"confidence":0.9823516,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.01824626326560974},{"word":"it","start":274.915,"end":275.07498,"confidence":0.9996468,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0563957542181015},{"word":"okay","start":275.07498,"end":275.315,"confidence":0.9991837,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.002420380711555481},{"word":"if","start":275.315,"end":275.475,"confidence":0.9979734,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.005348343402147293},{"word":"i","start":275.475,"end":275.635,"confidence":0.9985257,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011241503059864044},{"word":"put","start":275.635,"end":275.79498,"confidence":0.99812764,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.02963191270828247},{"word":"you","start":275.79498,"end":275.955,"confidence":0.9974886,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016494758427143097},{"word":"on","start":275.955,"end":276.115,"confidence":0.99379224,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.001340627670288086},{"word":"hold","start":276.115,"end":276.275,"confidence":0.98817575,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":0.0026271864771842957},{"word":"let","start":276.275,"end":276.435,"confidence":0.9986099,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.007346101105213165},{"word":"me","start":276.435,"end":276.595,"confidence":0.9999074,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.004173848778009415},{"word":"just","start":276.595,"end":276.915,"confidence":0.9995622,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.029791053384542465},{"word":"check","start":276.915,"end":277.155,"confidence":0.99989665,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.01070886105298996},{"word":"it","start":277.155,"end":277.655,"confidence":0.9993787,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.012315958738327026},{"word":"okay","start":279.63,"end":280.11002,"confidence":0.92748475,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2203778624534607},{"word":"thank","start":280.11002,"end":280.61002,"confidence":0.99809045,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.33519479632377625},{"word":"you","start":287.71,"end":288.21,"confidence":0.99842566,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2827579081058502},{"word":"hello","start":301.755,"end":302.155,"confidence":0.79069865,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.10430758446455002},{"word":"kieran","start":302.155,"end":302.655,"confidence":0.90293056,"punctuated_word":"Kieran?","sentiment":"neutral","sentiment_score":0.11489250510931016},{"word":"yeah","start":304.315,"end":304.555,"confidence":0.98507065,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15646985173225403},{"word":"thanks","start":304.555,"end":304.875,"confidence":0.9942753,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.37090080976486206},{"word":"for","start":304.875,"end":305.115,"confidence":0.99965835,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.33237746357917786},{"word":"waiting","start":305.115,"end":305.615,"confidence":0.99939245,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.2949409484863281},{"word":"is","start":305.995,"end":306.23502,"confidence":0.69282436,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.08102945983409882},{"word":"it","start":306.23502,"end":306.395,"confidence":0.99946207,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12991394102573395},{"word":"okay","start":306.395,"end":306.715,"confidence":0.99974746,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.09162669628858566},{"word":"if","start":306.715,"end":306.875,"confidence":0.99890053,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07782766222953796},{"word":"you","start":306.875,"end":306.95502,"confidence":0.6058664,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.056546881794929504},{"word":"do","start":306.95502,"end":307.45502,"confidence":0.9995572,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.027469605207443237},{"word":"reset","start":307.515,"end":307.995,"confidence":0.964908,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":0.06463903188705444},{"word":"the","start":307.995,"end":308.23502,"confidence":0.9996903,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0032535940408706665},{"word":"router","start":308.23502,"end":308.715,"confidence":0.9999012,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.002599745988845825},{"word":"then","start":308.715,"end":309.215,"confidence":0.45865485,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.052600570023059845},{"word":"let's","start":309.73,"end":309.97,"confidence":0.9947357,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.04091992974281311},{"word":"enter","start":309.97,"end":310.45,"confidence":0.9991603,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.02210132032632828},{"word":"that","start":310.45,"end":310.77002,"confidence":0.97719145,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08127999305725098},{"word":"credentials","start":310.77002,"end":311.27002,"confidence":0.9997565,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.02833506464958191},{"word":"again","start":311.41,"end":311.91,"confidence":0.9735396,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.0820118635892868},{"word":"no","start":317.57,"end":317.89,"confidence":0.9584514,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.19459168612957},{"word":"i","start":317.89,"end":318.13,"confidence":0.9996158,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1905226707458496},{"word":"need","start":318.13,"end":318.29,"confidence":0.99943346,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.24139969050884247},{"word":"you","start":318.29,"end":318.45,"confidence":0.998478,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18172615766525269},{"word":"to","start":318.45,"end":318.95,"confidence":0.984737,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2094837725162506},{"word":"full","start":319.01,"end":319.33002,"confidence":0.8261491,"punctuated_word":"full","sentiment":"neutral","sentiment_score":-0.19376596808433533},{"word":"reset","start":319.33002,"end":319.73,"confidence":0.9997236,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.20368841290473935},{"word":"on","start":319.73,"end":319.97,"confidence":0.99839336,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.17074204981327057},{"word":"the","start":319.97,"end":320.13,"confidence":0.9978928,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1307670772075653},{"word":"router","start":320.13,"end":320.63,"confidence":0.9841224,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.1276364624500275},{"word":"so","start":321.57,"end":322.07,"confidence":0.9419995,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.012620225548744202},{"word":"on","start":322.26498,"end":322.425,"confidence":0.986013,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03188265860080719},{"word":"the","start":322.425,"end":322.925,"confidence":0.7931832,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.045850396156311035},{"word":"on","start":323.065,"end":323.305,"confidence":0.48123488,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02956445887684822},{"word":"the","start":323.305,"end":323.465,"confidence":0.99601483,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.043131858110427856},{"word":"back","start":323.465,"end":323.705,"confidence":0.999137,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.017792176455259323},{"word":"of","start":323.705,"end":323.945,"confidence":0.9935999,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02821268141269684},{"word":"the","start":323.945,"end":324.025,"confidence":0.99741757,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03241027519106865},{"word":"router","start":324.025,"end":324.425,"confidence":0.98997843,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.01996259018778801},{"word":"there's","start":324.425,"end":324.825,"confidence":0.9901229,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.03322209045290947},{"word":"a","start":324.825,"end":324.985,"confidence":0.9932597,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04162643104791641},{"word":"small","start":324.985,"end":325.305,"confidence":0.99987125,"punctuated_word":"small","sentiment":"neutral","sentiment_score":-0.020272869616746902},{"word":"hole","start":325.305,"end":325.805,"confidence":0.7961268,"punctuated_word":"hole","sentiment":"neutral","sentiment_score":-0.0226113460958004},{"word":"or","start":326.105,"end":326.505,"confidence":0.9870394,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0373070165514946},{"word":"a","start":326.505,"end":326.665,"confidence":0.9716574,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.034803688526153564},{"word":"button","start":326.665,"end":327.065,"confidence":0.9994955,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.02624982967972755},{"word":"labeled","start":327.065,"end":327.565,"confidence":0.9883001,"punctuated_word":"labeled","sentiment":"neutral","sentiment_score":-0.03137211129069328},{"word":"reset","start":327.625,"end":328.125,"confidence":0.99707353,"punctuated_word":"reset.","sentiment":"neutral","sentiment_score":-0.06118528172373772},{"word":"please","start":328.425,"end":328.665,"confidence":0.996411,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.029501356184482574},{"word":"press","start":328.665,"end":328.985,"confidence":0.999539,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.020853765308856964},{"word":"and","start":328.985,"end":329.145,"confidence":0.9996741,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02254246547818184},{"word":"hold","start":329.145,"end":329.385,"confidence":0.9999504,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.006559707224369049},{"word":"that","start":329.385,"end":329.625,"confidence":0.9986659,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.026474177837371823},{"word":"button","start":329.625,"end":329.945,"confidence":0.9998115,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.012702427804470062},{"word":"for","start":329.945,"end":330.185,"confidence":0.99979025,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04245246574282646},{"word":"about","start":330.185,"end":330.585,"confidence":0.9997092,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.04393546283245087},{"word":"thirty","start":330.585,"end":330.825,"confidence":0.9930609,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.02150414139032364},{"word":"seconds","start":330.825,"end":331.325,"confidence":0.99962366,"punctuated_word":"seconds","sentiment":"neutral","sentiment_score":-0.021899349987506863},{"word":"until","start":331.705,"end":332.025,"confidence":0.99391913,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.032685667276382446},{"word":"the","start":332.025,"end":332.26498,"confidence":0.99846894,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023058049380779263},{"word":"router","start":332.26498,"end":332.665,"confidence":0.99972767,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.012436963617801666},{"word":"starts","start":332.665,"end":333.165,"confidence":0.93186855,"punctuated_word":"starts.","sentiment":"neutral","sentiment_score":-0.015414010733366013},{"word":"sure","start":336.86,"end":337.36,"confidence":0.909842,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.015453428030014038},{"word":"may","start":338.22,"end":338.46,"confidence":0.83935493,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.04473286122083664},{"word":"i","start":338.46,"end":338.62,"confidence":0.999388,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.028886400163173676},{"word":"also","start":338.62,"end":338.94,"confidence":0.9969093,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.021902892738580704},{"word":"ask","start":338.94,"end":339.26,"confidence":0.9921112,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.017377756536006927},{"word":"the","start":339.26,"end":339.74,"confidence":0.9993911,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010361753404140472},{"word":"color","start":339.74,"end":340.06,"confidence":0.998223,"punctuated_word":"color","sentiment":"neutral","sentiment_score":0.033975761383771896},{"word":"of","start":340.06,"end":340.22,"confidence":0.9998902,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.01422109454870224},{"word":"the","start":340.22,"end":340.46,"confidence":0.9998062,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01575728878378868},{"word":"indicator","start":340.46,"end":340.94,"confidence":0.9998636,"punctuated_word":"indicator","sentiment":"neutral","sentiment_score":0.012761417776346208},{"word":"light","start":340.94,"end":341.26,"confidence":0.9989479,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.029445329681038857},{"word":"of","start":341.26,"end":341.34,"confidence":0.4959795,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.016477612778544426},{"word":"the","start":341.34,"end":341.5,"confidence":0.9986327,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018190262839198112},{"word":"router","start":341.5,"end":341.97998,"confidence":0.9787955,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.017659451812505722},{"word":"is","start":341.97998,"end":342.13998,"confidence":0.9996443,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.014977186918258669},{"word":"it","start":342.13998,"end":342.38,"confidence":0.9997284,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.016564901918172836},{"word":"green","start":342.38,"end":342.88,"confidence":0.97370183,"punctuated_word":"green,","sentiment":"neutral","sentiment_score":0.02027229592204094},{"word":"red","start":342.94,"end":343.44,"confidence":0.9999262,"punctuated_word":"red","sentiment":"neutral","sentiment_score":0.013864564709365368},{"word":"as","start":343.66,"end":343.9,"confidence":0.6312781,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0006108805537223816},{"word":"of","start":343.9,"end":344.06,"confidence":0.9908976,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0015874765813350675},{"word":"the","start":344.06,"end":344.22,"confidence":0.9995421,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005587344989180565},{"word":"moment","start":344.22,"end":344.72,"confidence":0.99930114,"punctuated_word":"moment?","sentiment":"neutral","sentiment_score":0.003284850157797337},{"word":"mhmm","start":347.925,"end":348.425,"confidence":0.85485196,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.007381867617368698},{"word":"okay","start":355.1175,"end":355.6175,"confidence":0.9447565,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02713165432214737},{"word":"yeah","start":364.71,"end":365.21,"confidence":0.7774455,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06851805746555328},{"word":"the","start":365.27,"end":365.51,"confidence":0.99392647,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.05621777847409248},{"word":"reset","start":365.51,"end":365.99,"confidence":0.9994306,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":0.06846045702695847},{"word":"button","start":365.99,"end":366.49,"confidence":0.99057746,"punctuated_word":"button.","sentiment":"neutral","sentiment_score":0.06336669623851776},{"word":"then","start":367.19,"end":367.59,"confidence":0.98924154,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.09188688546419144},{"word":"let","start":367.59,"end":367.75,"confidence":0.9963683,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.10600309073925018},{"word":"me","start":367.75,"end":367.91,"confidence":0.9998671,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08190888166427612},{"word":"know","start":367.91,"end":368.15,"confidence":0.99979895,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.09379948675632475},{"word":"once","start":368.15,"end":368.47,"confidence":0.9995716,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.11083616316318512},{"word":"the","start":368.47,"end":368.71,"confidence":0.9985537,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15849144756793976},{"word":"router","start":368.71,"end":369.11,"confidence":0.99974686,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.08750167489051819},{"word":"lights","start":369.11,"end":369.43,"confidence":0.9931994,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":0.1861356496810913},{"word":"are","start":369.43,"end":369.66998,"confidence":0.998164,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.16533443331718445},{"word":"back","start":369.66998,"end":369.83,"confidence":0.99962664,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.19245754182338717},{"word":"on","start":369.83,"end":370.07,"confidence":0.9974826,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.20174989104270935},{"word":"and","start":370.07,"end":370.23,"confidence":0.85898906,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.19192594289779663},{"word":"stable","start":370.23,"end":370.73,"confidence":0.9993915,"punctuated_word":"stable.","sentiment":"neutral","sentiment_score":0.1505778729915619},{"word":"so","start":378.465,"end":378.785,"confidence":0.54980284,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09969809651374816},{"word":"after","start":378.785,"end":379.185,"confidence":0.9961564,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.07517867535352707},{"word":"the","start":379.185,"end":379.505,"confidence":0.998955,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08530591428279877},{"word":"resetting","start":379.505,"end":380.005,"confidence":0.94205683,"punctuated_word":"resetting,","sentiment":"neutral","sentiment_score":0.08387301862239838},{"word":"please","start":381.185,"end":381.685,"confidence":0.855958,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.044292859733104706},{"word":"log","start":381.745,"end":381.98502,"confidence":0.92952687,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.05035785585641861},{"word":"in","start":381.98502,"end":382.14502,"confidence":0.99912196,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06339195370674133},{"word":"again","start":382.14502,"end":382.465,"confidence":0.99835545,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.09168360382318495},{"word":"to","start":382.465,"end":382.545,"confidence":0.99919194,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0963338315486908},{"word":"the","start":382.545,"end":382.70502,"confidence":0.9957001,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.100543774664402},{"word":"router's","start":382.70502,"end":383.20502,"confidence":0.97862333,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.09086959064006804},{"word":"interface","start":383.265,"end":383.765,"confidence":0.86714244,"punctuated_word":"interface.","sentiment":"neutral","sentiment_score":0.08469720184803009},{"word":"then","start":384.86502,"end":385.185,"confidence":0.9879639,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.08259616792201996},{"word":"it","start":385.185,"end":385.345,"confidence":0.9340338,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0990068018436432},{"word":"will","start":385.345,"end":385.665,"confidence":0.9997887,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06785137206315994},{"word":"ask","start":385.665,"end":385.98502,"confidence":0.99919707,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.08095109462738037},{"word":"you","start":385.98502,"end":386.14502,"confidence":0.9997008,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06653423607349396},{"word":"then","start":386.14502,"end":386.465,"confidence":0.98891604,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0719662755727768},{"word":"to","start":386.465,"end":386.70502,"confidence":0.9987005,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.053125858306884766},{"word":"type","start":386.70502,"end":387.025,"confidence":0.9999006,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.032819271087646484},{"word":"in","start":387.025,"end":387.185,"confidence":0.9998882,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05436365306377411},{"word":"the","start":387.185,"end":387.42502,"confidence":0.9992162,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07449957728385925},{"word":"username","start":387.42502,"end":387.825,"confidence":0.9971751,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.05484282970428467},{"word":"and","start":387.825,"end":388.14502,"confidence":0.9992507,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04733552038669586},{"word":"password","start":388.14502,"end":388.64502,"confidence":0.79359627,"punctuated_word":"password,","sentiment":"neutral","sentiment_score":0.05268218368291855},{"word":"then","start":389.345,"end":389.665,"confidence":0.99927,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04868214577436447},{"word":"choose","start":389.665,"end":390.065,"confidence":0.99920803,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.035002145916223526},{"word":"the","start":390.065,"end":390.305,"confidence":0.9990114,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.054183229804039},{"word":"connection","start":390.305,"end":390.805,"confidence":0.8119315,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.03488655015826225},{"word":"type","start":390.865,"end":391.185,"confidence":0.8432873,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.019549354910850525},{"word":"pppoe","start":391.185,"end":391.685,"confidence":0.87366927,"punctuated_word":"PPPoE.","sentiment":"neutral","sentiment_score":0.04805652424693107},{"word":"mhmm","start":394.96,"end":395.46,"confidence":0.97980285,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.06364455819129944},{"word":"mhmm","start":400.16,"end":400.24,"confidence":0.9779573,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.038238584995269775},{"word":"also","start":400.24,"end":400.56,"confidence":0.78224856,"punctuated_word":"Also","sentiment":"neutral","sentiment_score":0.023153703659772873},{"word":"going","start":400.56,"end":400.96,"confidence":0.5659045,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.04308826103806496},{"word":"to","start":400.96,"end":401.46,"confidence":0.99708897,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06197298318147659},{"word":"resend","start":402.56,"end":403.06,"confidence":0.9268015,"punctuated_word":"resend","sentiment":"neutral","sentiment_score":0.026384666562080383},{"word":"the","start":403.19998,"end":403.44,"confidence":0.9867417,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.037765443325042725},{"word":"email","start":403.44,"end":403.84,"confidence":0.99964154,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.02684369683265686},{"word":"again","start":403.84,"end":404.34,"confidence":0.9979802,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.05744333192706108},{"word":"for","start":404.4,"end":404.63998,"confidence":0.9784703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03928050771355629},{"word":"your","start":404.63998,"end":404.88,"confidence":0.998616,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03948449343442917},{"word":"reference","start":404.88,"end":405.38,"confidence":0.9943478,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.04279804974794388},{"word":"mhmm","start":408.125,"end":408.625,"confidence":0.91965085,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.12106263637542725},{"word":"there","start":443.01,"end":443.25,"confidence":0.99360365,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.10346198081970216},{"word":"you","start":443.25,"end":443.41,"confidence":0.9927806,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08749592304229736},{"word":"go","start":443.41,"end":443.65,"confidence":0.99556434,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.0964699611067772},{"word":"i","start":443.65,"end":443.88998,"confidence":0.9996728,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.059544797986745834},{"word":"resent","start":443.88998,"end":444.37,"confidence":0.90030354,"punctuated_word":"resent","sentiment":"neutral","sentiment_score":0.0742587074637413},{"word":"the","start":444.37,"end":444.61,"confidence":0.99969864,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09658987820148468},{"word":"email","start":444.61,"end":445.11,"confidence":0.9998343,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.07319213449954987},{"word":"may","start":456.385,"end":456.545,"confidence":0.5117482,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.02161221206188202},{"word":"i","start":456.545,"end":456.70502,"confidence":0.9989015,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.002482466399669647},{"word":"also","start":456.70502,"end":456.945,"confidence":0.99739754,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.0053520724177360535},{"word":"know","start":456.945,"end":457.265,"confidence":0.9995153,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.018957994878292084},{"word":"the","start":457.265,"end":457.505,"confidence":0.99551374,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03258600831031799},{"word":"reason","start":457.505,"end":457.905,"confidence":0.9997408,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.05314023792743683},{"word":"why","start":457.905,"end":458.405,"confidence":0.99956113,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.03453349322080612},{"word":"you","start":460.785,"end":460.945,"confidence":0.5679936,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.033829785883426666},{"word":"changed","start":460.945,"end":461.345,"confidence":0.9236097,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":0.0032822638750076294},{"word":"your","start":461.345,"end":461.665,"confidence":0.99934655,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.017521433532238007},{"word":"router","start":461.665,"end":462.165,"confidence":0.99915886,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.00650729238986969},{"word":"mhmm","start":465.74503,"end":466.24503,"confidence":0.8850987,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.08058100938796997},{"word":"mhmm","start":468.46503,"end":468.96503,"confidence":0.9849034,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.06891049444675446},{"word":"mhmm","start":481.78003,"end":482.18002,"confidence":0.94475526,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.017633676528930664},{"word":"okay","start":482.18002,"end":482.58002,"confidence":0.86075145,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.007881665602326393},{"word":"i","start":482.58002,"end":482.74002,"confidence":0.9948466,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02132636308670044},{"word":"see","start":482.74002,"end":483.24002,"confidence":0.9987283,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.015057558193802834},{"word":"is","start":483.915,"end":484.155,"confidence":0.9674115,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.02626687102019787},{"word":"the","start":484.155,"end":484.655,"confidence":0.99936527,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.054178301244974136},{"word":"the","start":485.835,"end":485.995,"confidence":0.5551674,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06398357450962067},{"word":"old","start":485.995,"end":486.315,"confidence":0.97556216,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.0707908421754837},{"word":"router","start":486.315,"end":486.715,"confidence":0.9995859,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.04865928739309311},{"word":"also","start":486.715,"end":487.035,"confidence":0.99401045,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.04474467784166336},{"word":"from","start":487.035,"end":487.275,"confidence":0.99537635,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.05560807138681412},{"word":"meritel","start":487.275,"end":487.775,"confidence":0.88469505,"punctuated_word":"Meritel?","sentiment":"neutral","sentiment_score":-0.03773832321166992},{"word":"okay","start":489.995,"end":490.315,"confidence":0.9063709,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.08205776661634445},{"word":"that's","start":490.315,"end":490.555,"confidence":0.99500966,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.09173651784658432},{"word":"your","start":490.555,"end":490.79498,"confidence":0.9986564,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0806640014052391},{"word":"own","start":490.79498,"end":490.955,"confidence":0.5272654,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.0738319382071495},{"word":"one","start":490.955,"end":491.455,"confidence":0.99055994,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.0535413883626461},{"word":"okay","start":493.51498,"end":493.755,"confidence":0.9172944,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.025632167235016823},{"word":"i","start":493.755,"end":493.995,"confidence":0.98818237,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022170856595039368},{"word":"see","start":493.995,"end":494.495,"confidence":0.9979422,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.02770642377436161},{"word":"yeah","start":560.54,"end":561.04,"confidence":0.8108361,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06290437281131744},{"word":"and","start":561.33997,"end":561.74,"confidence":0.9939203,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.057717371731996536},{"word":"have","start":561.74,"end":561.98,"confidence":0.9994407,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03670709952712059},{"word":"you","start":561.98,"end":562.14,"confidence":0.9925721,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.050526876002550125},{"word":"received","start":562.14,"end":562.62,"confidence":0.99382496,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.06765121221542358},{"word":"the","start":562.62,"end":562.94,"confidence":0.9678517,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07180572301149368},{"word":"email","start":562.94,"end":563.26,"confidence":0.99987483,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.05794397741556168},{"word":"now","start":563.26,"end":563.76,"confidence":0.94262123,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.06438620388507843},{"word":"because","start":564.235,"end":564.735,"confidence":0.97050023,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.03957365080714226},{"word":"that's","start":565.115,"end":565.275,"confidence":0.98823977,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.06448594480752945},{"word":"where","start":565.275,"end":565.59503,"confidence":0.87932074,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.049640998244285583},{"word":"the","start":565.59503,"end":565.91504,"confidence":0.9978808,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06911991536617279},{"word":"credentials","start":565.91504,"end":566.41504,"confidence":0.9034891,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.03091703355312347},{"word":"that","start":566.555,"end":566.715,"confidence":0.97409815,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08671891689300537},{"word":"you","start":566.715,"end":566.875,"confidence":0.999843,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06327295303344727},{"word":"will","start":566.875,"end":567.195,"confidence":0.85453016,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07151888310909271},{"word":"enter","start":567.195,"end":567.515,"confidence":0.9976821,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.050904691219329834},{"word":"there","start":567.515,"end":568.015,"confidence":0.9988331,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.06630471348762512},{"word":"for","start":570.47504,"end":570.715,"confidence":0.70960176,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06689318269491196},{"word":"the","start":570.715,"end":570.955,"confidence":0.99913824,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06351420283317566},{"word":"username","start":570.955,"end":571.455,"confidence":0.99734277,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.058856893330812454},{"word":"and","start":571.515,"end":571.755,"confidence":0.99955624,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05218461900949478},{"word":"password","start":571.755,"end":572.255,"confidence":0.968647,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.04845289885997772},{"word":"actually","start":591.17,"end":591.67,"confidence":0.79757804,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.1007237434387207},{"word":"it's","start":591.73,"end":591.97,"confidence":0.99939877,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.09400497376918791},{"word":"just","start":591.97,"end":592.45,"confidence":0.99940073,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0931377410888672},{"word":"the","start":592.45,"end":592.61,"confidence":0.7986486,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08545670658349991},{"word":"same","start":592.61,"end":593.01,"confidence":0.98545396,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.1150767132639885},{"word":"credentials","start":593.01,"end":593.51,"confidence":0.99379236,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.048958200961351395},{"word":"earlier","start":594.05,"end":594.55,"confidence":0.9664886,"punctuated_word":"earlier.","sentiment":"neutral","sentiment_score":0.0911799818277359},{"word":"we","start":595.485,"end":595.565,"confidence":0.9391388,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.061068352311849594},{"word":"just","start":595.565,"end":595.885,"confidence":0.9993774,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.054747626185417175},{"word":"wanted","start":595.885,"end":596.205,"confidence":0.9773282,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.04616255685687065},{"word":"to","start":596.205,"end":596.365,"confidence":0.9979602,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05273042619228363},{"word":"double","start":596.365,"end":596.685,"confidence":0.9998963,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.08010362088680267},{"word":"check","start":596.685,"end":597.165,"confidence":0.9988282,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.08508098870515823},{"word":"mhmm","start":597.165,"end":597.665,"confidence":0.9867598,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.12159406393766405},{"word":"so","start":644.72504,"end":645.22504,"confidence":0.46041048,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.2435937076807022},{"word":"once","start":646.885,"end":647.205,"confidence":0.93519765,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.25126656889915466},{"word":"you","start":647.205,"end":647.445,"confidence":0.88374543,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.1839941143989563},{"word":"enter","start":647.84503,"end":648.245,"confidence":0.7146972,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.1561093032360077},{"word":"the","start":648.245,"end":648.485,"confidence":0.99971825,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2016107141971588},{"word":"credentials","start":648.485,"end":648.985,"confidence":0.99922025,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.1390639692544937},{"word":"and","start":649.365,"end":649.865,"confidence":0.99809223,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1780807077884674},{"word":"saved","start":649.925,"end":650.245,"confidence":0.93448687,"punctuated_word":"saved","sentiment":"neutral","sentiment_score":0.15880754590034485},{"word":"it","start":650.245,"end":650.745,"confidence":0.9966402,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.24518413841724396},{"word":"i","start":650.885,"end":651.205,"confidence":0.7881781,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3129739463329315},{"word":"should","start":651.205,"end":651.445,"confidence":0.9992974,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.377516657114029},{"word":"have","start":651.445,"end":651.685,"confidence":0.99966574,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.35138118267059326},{"word":"it","start":651.925,"end":652.16504,"confidence":0.98771393,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.25185930728912354},{"word":"should","start":652.16504,"end":652.325,"confidence":0.9997104,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.3613853454589844},{"word":"be","start":652.325,"end":652.645,"confidence":0.9997739,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.24095647037029264},{"word":"online","start":652.645,"end":653.145,"confidence":0.9992766,"punctuated_word":"online","sentiment":"neutral","sentiment_score":0.2254035770893097},{"word":"then","start":653.205,"end":653.705,"confidence":0.7710651,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.2146921157836914},{"word":"but","start":654.485,"end":654.72504,"confidence":0.99250716,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.1093120500445366},{"word":"let's","start":654.72504,"end":655.125,"confidence":0.9989063,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.08891093730926514},{"word":"check","start":655.125,"end":655.625,"confidence":0.9934753,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.10350760817527772},{"word":"mhmm","start":655.765,"end":656.265,"confidence":0.93860435,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05277626588940621},{"word":"mhmm","start":656.73,"end":657.23,"confidence":0.9429812,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.024635251611471176},{"word":"mhmm","start":661.52997,"end":662.02997,"confidence":0.96073776,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.003665788099169731},{"word":"okay","start":662.97,"end":663.47,"confidence":0.94501513,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.011166967451572418},{"word":"yeah","start":664.88995,"end":665.37,"confidence":0.9953469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006020323373377323},{"word":"can","start":665.37,"end":665.52997,"confidence":0.8762206,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.01223156601190567},{"word":"you","start":665.52997,"end":665.69,"confidence":0.9995332,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.012305133044719696},{"word":"skip","start":665.69,"end":666.08997,"confidence":0.9904738,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":-0.00044280290603637695},{"word":"it","start":666.08997,"end":666.58997,"confidence":0.99817455,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.009490584954619408},{"word":"yeah","start":677.795,"end":678.295,"confidence":0.83211094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008099387399852276},{"word":"click","start":680.115,"end":680.515,"confidence":0.97846174,"punctuated_word":"Click","sentiment":"neutral","sentiment_score":-0.1867675334215164},{"word":"next","start":680.515,"end":681.015,"confidence":0.9939219,"punctuated_word":"next.","sentiment":"neutral","sentiment_score":-0.17890742421150208},{"word":"you","start":683.24005,"end":683.56,"confidence":0.5010737,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.2063310146331787},{"word":"need","start":683.56,"end":683.72003,"confidence":0.9996344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.15685231983661652},{"word":"to","start":683.72003,"end":683.88,"confidence":0.9998449,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12073659151792526},{"word":"enter","start":683.88,"end":684.38,"confidence":0.8967284,"punctuated_word":"enter.","sentiment":"neutral","sentiment_score":-0.18134944140911105},{"word":"okay","start":688.92004,"end":689.42004,"confidence":0.9696742,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.032453667372465134},{"word":"yes","start":753.595,"end":754.095,"confidence":0.75499845,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02356673777103424},{"word":"can","start":754.235,"end":754.475,"confidence":0.83844835,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.016679983586072922},{"word":"you","start":754.475,"end":754.795,"confidence":0.9992994,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00787462666630745},{"word":"next","start":754.795,"end":755.115,"confidence":0.7096097,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.02882511168718338},{"word":"it","start":755.115,"end":755.615,"confidence":0.9071096,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.02042214944958687},{"word":"mhmm","start":757.275,"end":757.775,"confidence":0.99783754,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.026833008974790573},{"word":"okay","start":758.635,"end":759.035,"confidence":0.9988147,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06772070378065109},{"word":"let's","start":759.035,"end":759.275,"confidence":0.9991449,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.0667969360947609},{"word":"just","start":759.275,"end":759.675,"confidence":0.99972373,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0664474293589592},{"word":"wait","start":759.675,"end":759.915,"confidence":0.9830859,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.07707136869430542},{"word":"for","start":759.915,"end":760.155,"confidence":0.99971396,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05648835375905037},{"word":"it","start":760.155,"end":760.315,"confidence":0.98071516,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08814789354801178},{"word":"to","start":760.315,"end":760.555,"confidence":0.9969325,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07501953095197678},{"word":"establish","start":760.555,"end":761.055,"confidence":0.8706558,"punctuated_word":"establish","sentiment":"neutral","sentiment_score":0.09051932394504549},{"word":"the","start":762.22003,"end":762.38,"confidence":0.8993657,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07603482156991959},{"word":"connection","start":762.38,"end":762.88,"confidence":0.9990207,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":0.047395914793014526},{"word":"can","start":839.665,"end":839.90497,"confidence":0.59583735,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.08933079242706299},{"word":"you","start":839.90497,"end":840.385,"confidence":0.9991098,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07706025242805481},{"word":"send","start":840.385,"end":840.625,"confidence":0.9846697,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.05807879567146301},{"word":"me","start":840.625,"end":840.785,"confidence":0.9994253,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.08194412291049957},{"word":"a","start":840.785,"end":840.945,"confidence":0.99133193,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04116169363260269},{"word":"screenshot","start":840.945,"end":841.425,"confidence":0.9911997,"punctuated_word":"screenshot","sentiment":"neutral","sentiment_score":-0.04198211431503296},{"word":"of","start":841.425,"end":841.665,"confidence":0.9995167,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.08246512711048126},{"word":"that","start":841.665,"end":842.165,"confidence":0.99531364,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.08941951394081116},{"word":"yeah","start":871.96,"end":872.46,"confidence":0.9902625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09643389284610748},{"word":"just","start":872.6,"end":872.92,"confidence":0.8437629,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.07946845889091492},{"word":"reply","start":872.92,"end":873.32,"confidence":0.98882884,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":0.09416308999061584},{"word":"to","start":873.32,"end":873.56,"confidence":0.9928514,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1343774050474167},{"word":"the","start":873.56,"end":873.88,"confidence":0.998478,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1284083127975464},{"word":"email","start":873.88,"end":874.36,"confidence":0.9994198,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.14865443110466003},{"word":"that","start":874.36,"end":874.6,"confidence":0.99942577,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1168861836194992},{"word":"i","start":874.6,"end":874.76,"confidence":0.9994937,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11368511617183684},{"word":"sent","start":874.76,"end":875.0,"confidence":0.97000384,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.10553891956806184},{"word":"you","start":875.0,"end":875.5,"confidence":0.9502254,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.09385235607624054},{"word":"mhmm","start":877.0,"end":877.5,"confidence":0.8840513,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.049511685967445374},{"word":"actually","start":982.49,"end":982.97,"confidence":0.7549461,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.10788166522979736},{"word":"i","start":982.97,"end":983.29,"confidence":0.9997731,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14096960425376892},{"word":"did","start":983.29,"end":983.76996,"confidence":0.99936825,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.11898976564407349},{"word":"also","start":983.76996,"end":984.17,"confidence":0.7014732,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.0840977281332016},{"word":"send","start":984.17,"end":984.41,"confidence":0.9562768,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.0763387605547905},{"word":"another","start":984.41,"end":984.88995,"confidence":0.99675995,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.05304485559463501},{"word":"email","start":984.88995,"end":985.38995,"confidence":0.9983765,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.08856044709682465},{"word":"can","start":987.52997,"end":987.76996,"confidence":0.93260735,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.17683860659599304},{"word":"we","start":987.76996,"end":987.93,"confidence":0.9993413,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1657614707946777},{"word":"also","start":987.93,"end":988.41,"confidence":0.9982844,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.1405150592327118},{"word":"take","start":988.41,"end":988.64996,"confidence":0.9980971,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.15266235172748566},{"word":"a","start":988.64996,"end":988.73,"confidence":0.99906224,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1444338858127594},{"word":"picture","start":988.73,"end":989.12994,"confidence":0.9999782,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.13345271348953247},{"word":"of","start":989.12994,"end":989.29,"confidence":0.99975616,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1313328891992569},{"word":"your","start":989.29,"end":989.52997,"confidence":0.9993549,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11959581077098846},{"word":"setup","start":989.52997,"end":989.85,"confidence":0.95855945,"punctuated_word":"setup","sentiment":"neutral","sentiment_score":0.12411663681268692},{"word":"there","start":989.85,"end":990.35,"confidence":0.708602,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.14479705691337583},{"word":"including","start":991.52997,"end":991.93,"confidence":0.9994111,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.1403103470802307},{"word":"the","start":991.93,"end":992.43,"confidence":0.9975169,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1463773548603058},{"word":"label","start":993.225,"end":993.46497,"confidence":0.9920779,"punctuated_word":"label","sentiment":"neutral","sentiment_score":0.08830434083938599},{"word":"on","start":993.46497,"end":993.70496,"confidence":0.8093452,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1012616753578186},{"word":"the","start":993.70496,"end":993.865,"confidence":0.9994741,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1002298891544342},{"word":"back","start":993.865,"end":994.105,"confidence":0.99967694,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.09319789707660676},{"word":"of","start":994.105,"end":994.265,"confidence":0.99911064,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09988479316234589},{"word":"your","start":994.265,"end":994.425,"confidence":0.9959105,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08479094505310059},{"word":"router","start":994.425,"end":994.825,"confidence":0.9990957,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.05220295488834381},{"word":"for","start":994.825,"end":994.985,"confidence":0.5545697,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.12502802908420563},{"word":"us","start":994.985,"end":995.14496,"confidence":0.9980381,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.08117154985666275},{"word":"to","start":995.14496,"end":995.305,"confidence":0.99706984,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07846853882074356},{"word":"check","start":995.305,"end":995.545,"confidence":0.9994223,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.0635291263461113},{"word":"also","start":995.545,"end":996.045,"confidence":0.98845786,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":0.06323056668043137},{"word":"yeah","start":1007.11,"end":1007.35004,"confidence":0.9490638,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1158331334590912},{"word":"so","start":1007.35004,"end":1007.83,"confidence":0.99818784,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13568179309368134},{"word":"what","start":1007.83,"end":1008.07,"confidence":0.7004916,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.13995087146759033},{"word":"we're","start":1008.07,"end":1008.39,"confidence":0.9989357,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.10472073405981064},{"word":"going","start":1008.39,"end":1008.55,"confidence":0.99961936,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.12155723571777344},{"word":"to","start":1008.55,"end":1008.71,"confidence":0.99945825,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1052360087633133},{"word":"do","start":1008.71,"end":1008.87,"confidence":0.999803,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.1077561378479004},{"word":"is","start":1008.87,"end":1009.37,"confidence":0.99979836,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11210775375366212},{"word":"i'll","start":1009.67,"end":1009.91003,"confidence":0.92809886,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10929672420024872},{"word":"wait","start":1009.91003,"end":1010.15,"confidence":0.99990976,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.0955379754304886},{"word":"for","start":1010.15,"end":1010.47003,"confidence":0.99982065,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08531436324119568},{"word":"the","start":1010.47003,"end":1010.87,"confidence":0.949877,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10011424869298936},{"word":"pictures","start":1010.87,"end":1011.37,"confidence":0.99375844,"punctuated_word":"pictures","sentiment":"neutral","sentiment_score":0.09328869730234146},{"word":"again","start":1011.43,"end":1011.93,"confidence":0.99898916,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.11315305531024931},{"word":"for","start":1013.43,"end":1013.67,"confidence":0.95648134,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10081631690263748},{"word":"the","start":1013.67,"end":1013.99,"confidence":0.9991881,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11784912645816804},{"word":"for","start":1014.07,"end":1014.31,"confidence":0.99960166,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11829889565706252},{"word":"your","start":1014.31,"end":1014.47003,"confidence":0.9766722,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12962624430656433},{"word":"setup","start":1014.47003,"end":1014.87,"confidence":0.8865173,"punctuated_word":"setup","sentiment":"neutral","sentiment_score":0.14257292449474335},{"word":"there","start":1014.87,"end":1015.19,"confidence":0.86925715,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.11434923857450484},{"word":"then","start":1015.19,"end":1015.67,"confidence":0.997843,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0910278707742691},{"word":"i'll","start":1015.67,"end":1015.91003,"confidence":0.9981935,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1091083288192749},{"word":"review","start":1015.91003,"end":1016.31,"confidence":0.9998109,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.03337246924638748},{"word":"it","start":1016.31,"end":1016.81,"confidence":0.99895644,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06115754693746567},{"word":"and","start":1017.43,"end":1017.91003,"confidence":0.9428234,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.00515882670879364},{"word":"escalate","start":1017.91003,"end":1018.31,"confidence":0.99931586,"punctuated_word":"escalate","sentiment":"neutral","sentiment_score":0.016976237297058105},{"word":"the","start":1018.31,"end":1018.47003,"confidence":0.99956065,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023887187242507935},{"word":"issue","start":1018.47003,"end":1018.79004,"confidence":0.9995403,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":0.06583090126514435},{"word":"to","start":1018.79004,"end":1018.95,"confidence":0.99456245,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04438495635986328},{"word":"the","start":1018.95,"end":1019.35004,"confidence":0.99904364,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.048414215445518494},{"word":"provisioning","start":1019.35004,"end":1019.85004,"confidence":0.9994047,"punctuated_word":"provisioning","sentiment":"neutral","sentiment_score":0.060901571065187454},{"word":"team","start":1019.99,"end":1020.49,"confidence":0.7541978,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":0.06666989624500275},{"word":"then","start":1021.27,"end":1021.59,"confidence":0.99910957,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.08528459072113037},{"word":"i'll","start":1021.59,"end":1021.83,"confidence":0.9998604,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09151305258274078},{"word":"get","start":1021.83,"end":1022.07,"confidence":0.99964607,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06909225881099701},{"word":"back","start":1022.07,"end":1022.31,"confidence":0.996664,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.040142498910427094},{"word":"to","start":1022.31,"end":1022.47003,"confidence":0.99954283,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03957321494817734},{"word":"you","start":1022.47003,"end":1022.895,"confidence":0.99644375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.00404512882232666},{"word":"actually","start":1028.255,"end":1028.755,"confidence":0.6957965,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.29030489921569824},{"word":"i'm","start":1029.4551,"end":1029.615,"confidence":0.91195554,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.31388068199157715},{"word":"not","start":1029.615,"end":1030.115,"confidence":0.9977552,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.32631704211235046},{"word":"sure","start":1030.255,"end":1030.735,"confidence":0.9748667,"punctuated_word":"sure","sentiment":"negative","sentiment_score":-0.3606947362422943},{"word":"yet","start":1030.735,"end":1031.235,"confidence":0.99841404,"punctuated_word":"yet.","sentiment":"negative","sentiment_score":-0.38582903146743774},{"word":"is","start":1031.295,"end":1031.4551,"confidence":0.98376435,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.16188916563987732},{"word":"it","start":1031.4551,"end":1031.615,"confidence":0.99963367,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11278831213712692},{"word":"okay","start":1031.615,"end":1031.935,"confidence":0.99960667,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.14878961443901062},{"word":"if","start":1031.935,"end":1032.175,"confidence":0.99916303,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.12910789251327515},{"word":"you","start":1032.175,"end":1032.255,"confidence":0.9994802,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16050052642822266},{"word":"give","start":1032.255,"end":1032.495,"confidence":0.9859779,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.17753669619560242},{"word":"me","start":1032.495,"end":1032.655,"confidence":0.9994367,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1790980100631714},{"word":"until","start":1032.655,"end":1033.055,"confidence":0.99828005,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.20255160331726071},{"word":"tomorrow","start":1033.055,"end":1033.555,"confidence":0.9998504,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":-0.18545135855674744},{"word":"just","start":1035.295,"end":1035.615,"confidence":0.65041685,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1457912027835846},{"word":"to","start":1035.615,"end":1035.775,"confidence":0.9993832,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11192550510168076},{"word":"check","start":1035.775,"end":1036.275,"confidence":0.84038925,"punctuated_word":"check?","sentiment":"neutral","sentiment_score":-0.13261739909648895},{"word":"sorry","start":1038.175,"end":1038.675,"confidence":0.87636775,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.16792795062065125},{"word":"because","start":1046.79,"end":1047.29,"confidence":0.8921293,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.31708505749702454},{"word":"we're","start":1047.43,"end":1047.75,"confidence":0.95101476,"punctuated_word":"we're","sentiment":"negative","sentiment_score":-0.3995223641395569},{"word":"in","start":1047.75,"end":1047.83,"confidence":0.47790626,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.39063820242881775},{"word":"i'm","start":1048.23,"end":1048.39,"confidence":0.995802,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4925486743450165},{"word":"not","start":1048.39,"end":1048.89,"confidence":0.99934417,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5421300530433655},{"word":"sure","start":1049.19,"end":1049.59,"confidence":0.99257225,"punctuated_word":"sure","sentiment":"negative","sentiment_score":-0.5482169985771179},{"word":"yet","start":1049.59,"end":1050.09,"confidence":0.9982002,"punctuated_word":"yet","sentiment":"negative","sentiment_score":-0.5436162948608398},{"word":"what","start":1050.15,"end":1050.39,"confidence":0.97508734,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.5057619214057922},{"word":"is","start":1050.39,"end":1050.63,"confidence":0.9892902,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4419864714145661},{"word":"the","start":1050.63,"end":1050.79,"confidence":0.99974936,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.44529062509536743},{"word":"reason","start":1050.79,"end":1051.19,"confidence":0.9999236,"punctuated_word":"reason","sentiment":"negative","sentiment_score":-0.4416491985321045},{"word":"why","start":1051.19,"end":1051.43,"confidence":0.99953985,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.4720592498779297},{"word":"you're","start":1051.43,"end":1051.93,"confidence":0.9976376,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.5807577967643738},{"word":"unable","start":1052.15,"end":1052.63,"confidence":0.99436295,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.6873559355735779},{"word":"to","start":1052.63,"end":1052.79,"confidence":0.99961746,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6822693347930908},{"word":"connect","start":1052.79,"end":1053.29,"confidence":0.99989545,"punctuated_word":"connect","sentiment":"negative","sentiment_score":-0.6036326885223389},{"word":"even","start":1054.695,"end":1054.9349,"confidence":0.9991792,"punctuated_word":"even","sentiment":"negative","sentiment_score":-0.48789313435554504},{"word":"though","start":1054.9349,"end":1055.175,"confidence":0.9994898,"punctuated_word":"though","sentiment":"negative","sentiment_score":-0.4545080065727234},{"word":"the","start":1055.175,"end":1055.335,"confidence":0.999283,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3829135000705719},{"word":"credentials","start":1055.335,"end":1055.835,"confidence":0.9632532,"punctuated_word":"credentials","sentiment":"negative","sentiment_score":-0.44786012172698975},{"word":"is","start":1055.975,"end":1056.135,"confidence":0.994562,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.39359787106513977},{"word":"correct","start":1056.135,"end":1056.635,"confidence":0.9964507,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":-0.14721569418907166},{"word":"mhmm","start":1059.575,"end":1060.075,"confidence":0.9685039,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.004578132648020983},{"word":"mhmm","start":1064.375,"end":1064.875,"confidence":0.9813721,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03266507014632225},{"word":"yeah","start":1065.015,"end":1065.515,"confidence":0.9978025,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08436192572116852},{"word":"is","start":1066.47,"end":1066.71,"confidence":0.96701115,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.1375797837972641},{"word":"it","start":1066.71,"end":1066.87,"confidence":0.99980086,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.16280564665794373},{"word":"okay","start":1066.87,"end":1067.19,"confidence":0.9995931,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.20282524824142456},{"word":"also","start":1067.19,"end":1067.69,"confidence":0.7880933,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.19218355417251587},{"word":"if","start":1068.23,"end":1068.47,"confidence":0.88327646,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1898144781589508},{"word":"you","start":1068.47,"end":1068.63,"confidence":0.9923503,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13706332445144653},{"word":"send","start":1068.63,"end":1068.95,"confidence":0.998548,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.1168544664978981},{"word":"me","start":1068.95,"end":1069.35,"confidence":0.99972945,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.12082618474960329},{"word":"the","start":1069.35,"end":1069.59,"confidence":0.9558793,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12926137447357178},{"word":"clear","start":1069.59,"end":1069.91,"confidence":0.9985695,"punctuated_word":"clear","sentiment":"neutral","sentiment_score":0.0959700345993042},{"word":"photo","start":1069.91,"end":1070.23,"confidence":0.99927896,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":0.08385790139436722},{"word":"of","start":1070.23,"end":1070.39,"confidence":0.99874026,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12214791774749756},{"word":"the","start":1070.39,"end":1070.55,"confidence":0.9994293,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07576733082532883},{"word":"label","start":1070.55,"end":1070.87,"confidence":0.9987895,"punctuated_word":"label","sentiment":"neutral","sentiment_score":0.06419652700424194},{"word":"on","start":1070.87,"end":1071.03,"confidence":0.78457856,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09958940744400024},{"word":"the","start":1071.03,"end":1071.11,"confidence":0.99887365,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10456858575344086},{"word":"back","start":1071.11,"end":1071.35,"confidence":0.9998405,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.11507756263017654},{"word":"of","start":1071.35,"end":1071.51,"confidence":0.9989748,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10584548115730286},{"word":"your","start":1071.51,"end":1071.75,"confidence":0.99843925,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0942377895116806},{"word":"router","start":1071.75,"end":1072.25,"confidence":0.7993823,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.11169712245464324},{"word":"including","start":1072.95,"end":1073.45,"confidence":0.99989355,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.12240948528051376},{"word":"the","start":1073.59,"end":1074.09,"confidence":0.964448,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":0.07987506687641144},{"word":"yeah","start":1074.23,"end":1074.55,"confidence":0.9980751,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.07372719794511795},{"word":"model","start":1074.55,"end":1074.87,"confidence":0.9653966,"punctuated_word":"model","sentiment":"neutral","sentiment_score":0.06676280498504639},{"word":"and","start":1074.87,"end":1075.11,"confidence":0.8920862,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07420871406793594},{"word":"serial","start":1075.11,"end":1075.43,"confidence":0.9998122,"punctuated_word":"serial","sentiment":"neutral","sentiment_score":0.08321742713451385},{"word":"number","start":1075.43,"end":1075.93,"confidence":0.8678452,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.08129485696554184},{"word":"then","start":1076.71,"end":1077.21,"confidence":0.73591304,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09719382971525192},{"word":"photo","start":1077.51,"end":1077.83,"confidence":0.48842844,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":0.06620863080024719},{"word":"of","start":1077.83,"end":1078.07,"confidence":0.9976186,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0945776179432869},{"word":"the","start":1078.07,"end":1078.31,"confidence":0.9995011,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07738291472196579},{"word":"ntt","start":1078.31,"end":1078.81,"confidence":0.6450039,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":0.0690917819738388},{"word":"box","start":1078.87,"end":1079.265,"confidence":0.9839192,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.08670376986265182},{"word":"port","start":1079.345,"end":1079.585,"confidence":0.84594,"punctuated_word":"port,","sentiment":"neutral","sentiment_score":0.10583724081516266},{"word":"and","start":1079.585,"end":1079.745,"confidence":0.9988834,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10966941714286804},{"word":"the","start":1079.745,"end":1079.905,"confidence":0.8815756,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11783330142498016},{"word":"router","start":1079.905,"end":1080.385,"confidence":0.78942627,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.07179878652095795},{"word":"is","start":1080.385,"end":1080.545,"confidence":0.5581676,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09788399934768675},{"word":"one","start":1080.545,"end":1080.9451,"confidence":0.99621284,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0929555967450142},{"word":"port","start":1080.9451,"end":1081.345,"confidence":0.9989379,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.07909826934337616},{"word":"showing","start":1081.345,"end":1081.745,"confidence":0.99124545,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":0.0800226628780365},{"word":"how","start":1081.745,"end":1081.985,"confidence":0.9998055,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.07944899797439575},{"word":"the","start":1081.985,"end":1082.225,"confidence":0.99939346,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08379042148590088},{"word":"cables","start":1082.225,"end":1082.625,"confidence":0.99376065,"punctuated_word":"cables","sentiment":"neutral","sentiment_score":0.07075048983097076},{"word":"are","start":1082.625,"end":1082.785,"confidence":0.9995696,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.09798245131969452},{"word":"connected","start":1082.785,"end":1083.285,"confidence":0.8953204,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.08308082818984985},{"word":"mhmm","start":1088.385,"end":1088.865,"confidence":0.99873495,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03289910405874252},{"word":"mhmm","start":1088.865,"end":1089.115,"confidence":0.9268265,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.031005682423710823},{"word":"okay","start":1089.115,"end":1089.615,"confidence":0.9885007,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.040732141584157944},{"word":"mhmm","start":1098.46,"end":1098.96,"confidence":0.89203733,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.025005705654621124},{"word":"okay","start":1113.625,"end":1114.125,"confidence":0.9301987,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06676310300827026},{"word":"yeah","start":1135.735,"end":1136.235,"confidence":0.99731135,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09039165824651718},{"word":"actually","start":1137.015,"end":1137.515,"confidence":0.8750324,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.12156718969345091},{"word":"this","start":1137.735,"end":1137.975,"confidence":0.96432257,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.14380505681037903},{"word":"is","start":1137.975,"end":1138.135,"confidence":0.99950457,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11886641383171082},{"word":"the","start":1138.135,"end":1138.455,"confidence":0.9979929,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10938657820224762},{"word":"credentials","start":1138.455,"end":1138.955,"confidence":0.9988675,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.1310250163078308},{"word":"that","start":1140.0549,"end":1140.455,"confidence":0.50473595,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0609055832028389},{"word":"the","start":1140.455,"end":1140.695,"confidence":0.9905239,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0763610303401947},{"word":"representative","start":1140.695,"end":1141.195,"confidence":0.9986312,"punctuated_word":"representative","sentiment":"neutral","sentiment_score":-0.09976627677679062},{"word":"that","start":1141.895,"end":1142.0549,"confidence":0.9870352,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.054386429488658905},{"word":"have","start":1142.0549,"end":1142.375,"confidence":0.5821144,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03441808745265007},{"word":"spoke","start":1142.375,"end":1142.695,"confidence":0.9928388,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.05160452798008919},{"word":"with","start":1142.695,"end":1142.855,"confidence":0.99961156,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.05014229938387871},{"word":"you","start":1142.855,"end":1143.355,"confidence":0.9994727,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.018627233803272247},{"word":"advised","start":1144.2949,"end":1144.695,"confidence":0.5031729,"punctuated_word":"advised","sentiment":"neutral","sentiment_score":-0.055609699338674545},{"word":"us","start":1144.695,"end":1144.9349,"confidence":0.9828956,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.05980227142572403},{"word":"to","start":1144.9349,"end":1145.095,"confidence":0.9978521,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04228900745511055},{"word":"gave","start":1145.095,"end":1145.4149,"confidence":0.7041097,"punctuated_word":"gave","sentiment":"neutral","sentiment_score":-0.048092737793922424},{"word":"it","start":1145.4149,"end":1145.9149,"confidence":0.98611003,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.05882399529218674},{"word":"so","start":1147.11,"end":1147.35,"confidence":0.99944955,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.028445925563573837},{"word":"this","start":1147.35,"end":1147.51,"confidence":0.9978491,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03374296426773071},{"word":"is","start":1147.51,"end":1147.71,"confidence":0.99925977,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03715965151786804},{"word":"the","start":1147.71,"end":1147.91,"confidence":0.9961945,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03624952957034111},{"word":"credentials","start":1147.91,"end":1148.41,"confidence":0.9909396,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.061573658138513565},{"word":"encoded","start":1149.03,"end":1149.53,"confidence":0.959812,"punctuated_word":"encoded","sentiment":"neutral","sentiment_score":-0.028131425380706787},{"word":"on","start":1149.59,"end":1149.75,"confidence":0.9492411,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03313450142741203},{"word":"your","start":1149.75,"end":1149.99,"confidence":0.9998192,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.047718413174152374},{"word":"router","start":1149.99,"end":1150.47,"confidence":0.93207824,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.0499584823846817},{"word":"but","start":1150.47,"end":1150.97,"confidence":0.9995766,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.06851251423358917},{"word":"we'll","start":1151.59,"end":1151.83,"confidence":0.97854435,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.09288573265075684},{"word":"investigate","start":1151.83,"end":1152.33,"confidence":0.9992144,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":-0.1158796399831772},{"word":"the","start":1152.63,"end":1152.79,"confidence":0.9987174,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16195228695869446},{"word":"issue","start":1152.79,"end":1153.27,"confidence":0.9013283,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.21033024787902832},{"word":"for","start":1153.27,"end":1153.51,"confidence":0.9991171,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1819048821926117},{"word":"now","start":1153.51,"end":1154.01,"confidence":0.9993936,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.15073475241661072},{"word":"because","start":1154.39,"end":1154.86,"confidence":0.7978869,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11210282146930696},{"word":"yeah","start":1155.11,"end":1155.51,"confidence":0.98759997,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.21956445276737213},{"word":"you're","start":1155.51,"end":1156.01,"confidence":0.8611232,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.31554484367370605},{"word":"yeah","start":1208.92,"end":1209.42,"confidence":0.8845767,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03091377392411232},{"word":"we'll","start":1209.56,"end":1209.88,"confidence":0.94924355,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.12396399676799774},{"word":"do","start":1209.88,"end":1210.04,"confidence":0.999592,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.12228661775588988},{"word":"our","start":1210.04,"end":1210.28,"confidence":0.99902487,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.13531777262687683},{"word":"best","start":1210.28,"end":1210.68,"confidence":0.81997347,"punctuated_word":"best.","sentiment":"neutral","sentiment_score":0.17228150367736816},{"word":"and","start":1210.68,"end":1211.18,"confidence":0.9968725,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.17869572341442108},{"word":"within","start":1211.2401,"end":1211.64,"confidence":0.99136984,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.2030613124370575},{"word":"this","start":1211.64,"end":1211.9601,"confidence":0.9991689,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.16154152154922485},{"word":"day","start":1211.9601,"end":1212.435,"confidence":0.9989766,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.18711574375629425},{"word":"to","start":1212.5951,"end":1212.8351,"confidence":0.97526556,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1564678251743317},{"word":"coordinate","start":1212.8351,"end":1213.3151,"confidence":0.9869515,"punctuated_word":"coordinate","sentiment":"neutral","sentiment_score":0.15613248944282532},{"word":"it","start":1213.3151,"end":1213.395,"confidence":0.73263496,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1374013125896454},{"word":"to","start":1213.395,"end":1213.635,"confidence":0.8699124,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16041749715805054},{"word":"the","start":1213.635,"end":1213.795,"confidence":0.9989318,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.144102543592453},{"word":"provisioning","start":1213.795,"end":1214.295,"confidence":0.97274727,"punctuated_word":"provisioning","sentiment":"neutral","sentiment_score":0.08427701890468597},{"word":"team","start":1214.3551,"end":1214.675,"confidence":0.95875406,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":0.09482523798942566},{"word":"then","start":1214.675,"end":1214.9951,"confidence":0.9986094,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10522963851690292},{"word":"i'll","start":1214.9951,"end":1215.2351,"confidence":0.9982662,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09650938212871552},{"word":"get","start":1215.2351,"end":1215.395,"confidence":0.99983084,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.08739358186721802},{"word":"back","start":1215.395,"end":1215.555,"confidence":0.9998267,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05932929366827011},{"word":"to","start":1215.555,"end":1215.7151,"confidence":0.9991886,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05200859159231186},{"word":"you","start":1215.7151,"end":1216.2151,"confidence":0.99949706,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.022652797400951385},{"word":"mhmm","start":1218.3551,"end":1218.8551,"confidence":0.9993662,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.22947858273983},{"word":"yeah","start":1233.54,"end":1233.78,"confidence":0.91465753,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03784773126244545},{"word":"okay","start":1233.78,"end":1234.1,"confidence":0.9952055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.013291735202074053},{"word":"sure","start":1234.1,"end":1234.5801,"confidence":0.9959959,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.009923452511429788},{"word":"i'll","start":1234.5801,"end":1234.66,"confidence":0.95350206,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.005510509014129639},{"word":"escalate","start":1234.66,"end":1235.16,"confidence":0.9972675,"punctuated_word":"escalate","sentiment":"neutral","sentiment_score":-0.0003645084798336029},{"word":"it","start":1235.22,"end":1235.38,"confidence":0.969681,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0012133531272411346},{"word":"now","start":1235.38,"end":1235.88,"confidence":0.99908906,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.006843157112598419},{"word":"mhmm","start":1237.005,"end":1237.505,"confidence":0.99264216,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.022221451625227928},{"word":"mhmm","start":1243.8525,"end":1244.3525,"confidence":0.98861927,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.15431305766105652},{"word":"actually","start":1250.94,"end":1251.44,"confidence":0.9929864,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.19064515829086304},{"word":"i","start":1251.58,"end":1251.74,"confidence":0.9982292,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2776545286178589},{"word":"cannot","start":1251.74,"end":1252.1399,"confidence":0.992145,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.3549085557460785},{"word":"give","start":1252.1399,"end":1252.2999,"confidence":0.999775,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.24863846600055697},{"word":"you","start":1252.2999,"end":1252.5399,"confidence":0.9998863,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.25810006260871887},{"word":"an","start":1252.5399,"end":1252.7,"confidence":0.9998971,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.24379518628120425},{"word":"estimated","start":1252.7,"end":1253.2,"confidence":0.99836487,"punctuated_word":"estimated","sentiment":"neutral","sentiment_score":-0.24990303814411163},{"word":"time","start":1253.34,"end":1253.74,"confidence":0.99970716,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.21719101071357727},{"word":"because","start":1253.74,"end":1254.0599,"confidence":0.87417537,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.3898489773273468},{"word":"i","start":1254.0599,"end":1254.2999,"confidence":0.7351007,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.398311585187912},{"word":"will","start":1254.2999,"end":1254.62,"confidence":0.98350257,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.3071296215057373},{"word":"investigate","start":1254.62,"end":1255.12,"confidence":0.9977654,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":-0.2462418228387833},{"word":"the","start":1255.5,"end":1255.58,"confidence":0.99941504,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3454585373401642},{"word":"issue","start":1255.58,"end":1256.08,"confidence":0.99997115,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.31569212675094604},{"word":"further","start":1257.0199,"end":1257.5199,"confidence":0.99800587,"punctuated_word":"further.","sentiment":"negative","sentiment_score":-0.3685625493526459},{"word":"i'm","start":1258.62,"end":1258.86,"confidence":0.9379746,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3919636011123657},{"word":"not","start":1258.86,"end":1259.36,"confidence":0.9992539,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.39096599817276},{"word":"quite","start":1259.58,"end":1259.82,"confidence":0.7932799,"punctuated_word":"quite","sentiment":"negative","sentiment_score":-0.39509639143943787},{"word":"sure","start":1259.82,"end":1260.32,"confidence":0.9993055,"punctuated_word":"sure","sentiment":"negative","sentiment_score":-0.38394850492477417},{"word":"what's","start":1260.38,"end":1260.88,"confidence":0.7717352,"punctuated_word":"what's","sentiment":"negative","sentiment_score":-0.35523661971092224},{"word":"causing","start":1261.1799,"end":1261.6799,"confidence":0.98175263,"punctuated_word":"causing","sentiment":"neutral","sentiment_score":-0.32361477613449097},{"word":"this","start":1261.74,"end":1261.98,"confidence":0.9998616,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3999778926372528},{"word":"issue","start":1261.98,"end":1262.48,"confidence":0.80563986,"punctuated_word":"issue.","sentiment":"negative","sentiment_score":-0.3580361008644104},{"word":"so","start":1264.0349,"end":1264.1549,"confidence":0.9995466,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.29336491227149963},{"word":"i'll","start":1264.1549,"end":1264.2749,"confidence":0.930164,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.1890297830104828},{"word":"wait","start":1264.2749,"end":1264.5149,"confidence":0.99968743,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.15247297286987305},{"word":"for","start":1264.5149,"end":1264.755,"confidence":0.9999356,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.17920348048210144},{"word":"the","start":1264.755,"end":1265.235,"confidence":0.9996736,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1602032482624054},{"word":"network","start":1265.235,"end":1265.715,"confidence":0.99067044,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.19847221672534943},{"word":"team","start":1265.715,"end":1266.0349,"confidence":0.9988575,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.1560337394475937},{"word":"and","start":1266.0349,"end":1266.2749,"confidence":0.94350135,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17598378658294678},{"word":"provisioning","start":1266.2749,"end":1266.7749,"confidence":0.9964822,"punctuated_word":"provisioning","sentiment":"neutral","sentiment_score":-0.10821102559566498},{"word":"team","start":1266.835,"end":1267.335,"confidence":0.9997538,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.18316061794757843},{"word":"for","start":1267.475,"end":1267.635,"confidence":0.99587846,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.22467955946922305},{"word":"me","start":1267.635,"end":1267.7949,"confidence":0.99994206,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.22780966758728027},{"word":"to","start":1267.7949,"end":1267.955,"confidence":0.9996294,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22657325863838196},{"word":"advise","start":1267.955,"end":1268.4349,"confidence":0.98275536,"punctuated_word":"advise","sentiment":"neutral","sentiment_score":-0.20117148756980896},{"word":"what","start":1268.4349,"end":1268.595,"confidence":0.9983625,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2036619484424591},{"word":"is","start":1268.595,"end":1268.835,"confidence":0.9996574,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1918688714504242},{"word":"the","start":1268.835,"end":1268.9149,"confidence":0.9994747,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2094992697238922},{"word":"next","start":1268.9149,"end":1269.235,"confidence":0.9996321,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.1458131968975067},{"word":"step","start":1269.235,"end":1269.735,"confidence":0.9971898,"punctuated_word":"step","sentiment":"neutral","sentiment_score":-0.1278427541255951},{"word":"for","start":1269.875,"end":1270.0349,"confidence":0.9831382,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2661758065223694},{"word":"us","start":1270.0349,"end":1270.195,"confidence":0.9996076,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.23117956519126892},{"word":"to","start":1270.195,"end":1270.4349,"confidence":0.99939775,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22395029664039612},{"word":"do","start":1270.4349,"end":1270.9349,"confidence":0.99866116,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":-0.21399147808551788},{"word":"yeah","start":1303.93,"end":1304.17,"confidence":0.99673116,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09984704107046127},{"word":"i","start":1304.17,"end":1304.3301,"confidence":0.9877908,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14835679531097412},{"word":"understand","start":1304.3301,"end":1304.8301,"confidence":0.7755561,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.14440375566482544},{"word":"and","start":1304.97,"end":1305.2101,"confidence":0.9992654,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.170647993683815},{"word":"i'm","start":1305.2101,"end":1305.37,"confidence":0.9998357,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.26517602801322937},{"word":"really","start":1305.37,"end":1305.6901,"confidence":0.99986565,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.329986572265625},{"word":"sorry","start":1305.6901,"end":1306.01,"confidence":0.9998135,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.3744372129440307},{"word":"for","start":1306.01,"end":1306.25,"confidence":0.99982953,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.40578150749206543},{"word":"this","start":1306.25,"end":1306.5701,"confidence":0.9977779,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.42866194248199463},{"word":"inconvenience","start":1306.5701,"end":1307.0701,"confidence":0.99979776,"punctuated_word":"inconvenience","sentiment":"negative","sentiment_score":-0.4915175437927246},{"word":"and","start":1307.2101,"end":1307.37,"confidence":0.9971029,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.49058467149734497},{"word":"frustration","start":1307.37,"end":1307.87,"confidence":0.9951563,"punctuated_word":"frustration","sentiment":"negative","sentiment_score":-0.4777286648750305},{"word":"causing","start":1308.3301,"end":1308.73,"confidence":0.96137494,"punctuated_word":"causing","sentiment":"negative","sentiment_score":-0.4700043797492981},{"word":"you","start":1308.73,"end":1309.23,"confidence":0.7179742,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.40855327248573303},{"word":"and","start":1309.61,"end":1310.11,"confidence":0.99770206,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1526152640581131},{"word":"we'll","start":1310.89,"end":1311.39,"confidence":0.7657708,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.10232269018888474},{"word":"respect","start":1312.01,"end":1312.49,"confidence":0.9286757,"punctuated_word":"respect","sentiment":"neutral","sentiment_score":-0.093288391828537},{"word":"whatever","start":1312.49,"end":1312.89,"confidence":0.99920315,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":-0.024492308497428898},{"word":"you","start":1312.89,"end":1312.97,"confidence":0.96110576,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1482265293598175},{"word":"decide","start":1312.97,"end":1313.37,"confidence":0.996628,"punctuated_word":"decide","sentiment":"neutral","sentiment_score":-0.09680766612291336},{"word":"to","start":1313.37,"end":1313.4501,"confidence":0.99950063,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11994348466396332},{"word":"do","start":1313.4501,"end":1313.6901,"confidence":0.9997267,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.13662895560264587},{"word":"with","start":1313.6901,"end":1313.85,"confidence":0.99980456,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.10039307922124864},{"word":"your","start":1313.85,"end":1314.01,"confidence":0.9990252,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.13515999913215637},{"word":"account","start":1314.01,"end":1314.51,"confidence":0.93170524,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.17022566497325897},{"word":"but","start":1314.5701,"end":1315.05,"confidence":0.9994742,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04302286356687546},{"word":"i'll","start":1315.05,"end":1315.2101,"confidence":0.95781827,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.022483445703983307},{"word":"ensure","start":1315.2101,"end":1315.61,"confidence":0.9863978,"punctuated_word":"ensure","sentiment":"neutral","sentiment_score":-0.017873704433441162},{"word":"you","start":1315.61,"end":1315.6901,"confidence":0.84043247,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.028448939323425293},{"word":"to","start":1315.6901,"end":1316.1901,"confidence":0.6714058,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.011553585529327393},{"word":"monitor","start":1316.835,"end":1317.235,"confidence":0.9995171,"punctuated_word":"monitor","sentiment":"neutral","sentiment_score":-0.03912501782178879},{"word":"this","start":1317.235,"end":1317.735,"confidence":0.8473016,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":-0.026552684605121613},{"word":"your","start":1319.075,"end":1319.315,"confidence":0.9927953,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0056419819593429565},{"word":"concern","start":1319.315,"end":1319.815,"confidence":0.9517474,"punctuated_word":"concern,","sentiment":"neutral","sentiment_score":-0.11370046436786652},{"word":"and","start":1319.875,"end":1320.0349,"confidence":0.55301267,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06406154483556747},{"word":"then","start":1320.0349,"end":1320.275,"confidence":0.98440903,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.031900398433208466},{"word":"i'll","start":1320.275,"end":1320.4349,"confidence":0.9799973,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.08367087692022324},{"word":"get","start":1320.4349,"end":1320.595,"confidence":0.9995882,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.09250132739543916},{"word":"back","start":1320.595,"end":1320.755,"confidence":0.9996911,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.11178451776504517},{"word":"to","start":1320.755,"end":1320.9149,"confidence":0.99851483,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07346542924642563},{"word":"you","start":1320.9149,"end":1321.4149,"confidence":0.99907094,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.07227981090545654},{"word":"yeah","start":1331.235,"end":1331.735,"confidence":0.9237537,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13184967637062073},{"word":"okay","start":1332.2489,"end":1332.7489,"confidence":0.7965943,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2517493665218353},{"word":"thank","start":1335.6089,"end":1335.8489,"confidence":0.73001844,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6762813925743103},{"word":"you","start":1335.8489,"end":1336.2489,"confidence":0.9991717,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7107155323028564},{"word":"bye","start":1336.2489,"end":1336.4089,"confidence":0.99865353,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.3854112923145294},{"word":"for","start":1336.4089,"end":1336.6489,"confidence":0.99700963,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4602130055427551},{"word":"now","start":1336.6489,"end":1337.1489,"confidence":0.99952793,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.12417719513177872}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Am I speaking with Karen Allison? Yes. So, actually, I was just about to call you. We're done completed the configuration of your new router on your end.\n\nBut upon checking, you're still offline on our record. So have you received the email that that we sent you? We just wanted to confirm if the correct credentials is entered or encoded at the router because it should match what's the credentials in our system for it to be connected. Yeah. Okay.\n\nBecause our other representative advises that this router is already preconfigured, But after we finish the configuration on our end, still not connecting. So it might be the credentials is incorrect. We just wanted you to check it. I Have you received the email? I sent it at kiranalison7@gmail.com.\n\nOkay. I see. May I get your system email, active email, for us to change what's on our record? Yeah. Yeah.\n\nThat's the email that recorded on their end. Kiranellison7@gmail.com. Mhmm. Okay. But you said you're on your computer right now?\n\nMhmm. Can you open a browser on your computer? Router interface? Mhmm. Mhmm.\n\nAre you can you check the PPPoE settings? It's usually under Internet or WAN setting. Yeah. Or Internet. Mhmm.\n\nK. Can you see a PPPoE? Connection tag? Mhmm. Mhmm.\n\nOkay. And how about the username and password? Mhmm. Okay. I see.\n\nIs the router connected at the NTT box? Is the router connected at the NTT box, the block box on on your wall? Mhmm. Nine four. Thank you.\n\nSo the setup is all correct, but still not connecting on our end. Is it okay if I put you on hold? Let me just check it. Okay. Thank you.\n\nHello, Kieran? Yeah. Thanks for waiting. Is it okay if you do reset the router then let's enter that credentials again. No.\n\nI need you to full reset on the router. So on the on the back of the router, there's a small hole or a button labeled reset. Please press and hold that button for about thirty seconds until the router starts. Sure. May I also ask the color of the indicator light of the router?\n\nIs it green, red as of the moment? Mhmm. Okay. Yeah. The reset button.\n\nThen let me know once the router lights are back on and stable. So after the resetting, please log in again to the router's interface. Then it will ask you then to type in the username and password, then choose the connection type PPPoE. Mhmm. Mhmm.\n\nAlso going to resend the email again for your reference. Mhmm. There you go. I resent the email. May I also know the reason why you changed your router?\n\nMhmm. Mhmm. Mhmm. Okay. I see.\n\nIs the the old router also from Meritel? Okay. That's your own one. Okay. I see.\n\nYeah. And have you received the email now? Because that's where the credentials that you will enter there for the username and password. Actually, it's just the same credentials earlier. We just wanted to double check.\n\nMhmm. So, once you, enter the credentials and saved it, I should have it should be online then. But let's check. Mhmm. Mhmm.\n\nMhmm. Okay. Yeah. Can you skip it? Yeah.\n\nClick next. You need to enter. Okay. Yes. Can you next it?\n\nMhmm. Okay. Let's just wait for it to establish the connection. Can you send me a screenshot of that? Yeah.\n\nJust reply to the email that I sent you. Mhmm. Actually, I did also send another email. Can we also take a picture of your setup there, including the label on the back of your router for us to check also. Yeah.\n\nSo what we're going to do is I'll wait for the pictures again for the for your setup there, then I'll review it and escalate the issue to the provisioning team, then I'll get back to you. Actually, I'm not sure yet. Is it okay if you give me until tomorrow just to check? Sorry? Because we're in I'm not sure yet what is the reason why you're unable to connect even though the credentials is correct?\n\nMhmm. Mhmm. Yeah. Is it okay also if you send me the clear photo of the label on the back of your router, including the, yeah, model and serial number, then photo of the NTT box port, and the router is one port showing how the cables are connected. Mhmm.\n\nMhmm. Okay. Mhmm. Okay. Yeah.\n\nActually, this is the credentials that the representative that have spoke with you advised us to gave it. So this is the credentials encoded on your router, but we'll investigate the issue for now because yeah. You're Yeah. We'll do our best. And within this day to coordinate it to the provisioning team, then I'll get back to you.\n\nMhmm. Yeah. Okay. Sure. I'll escalate it now.\n\nMhmm. Mhmm. Actually, I cannot give you an estimated time because I will investigate the issue further. I'm not quite sure what's causing this issue. So I'll wait for the network team and provisioning team for me to advise what is the next step for us to do.\n\nYeah. I understand. And I'm really sorry for this inconvenience and frustration causing you. And we'll respect whatever you decide to do with your account. But I'll ensure you to monitor this, your concern, and then I'll get back to you.\n\nYeah. Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":2.0,"sentiment":"neutral","sentiment_score":0.18918277323246},{"text":"Good afternoon.","start":2.0,"end":2.74,"sentiment":"positive","sentiment_score":0.4341706782579422},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.62,"sentiment":"positive","sentiment_score":0.42592903545924593},{"text":"How can I assist you today?","start":6.16,"end":7.62,"sentiment":"positive","sentiment_score":0.41695910692214966},{"text":"Mhmm.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.05830936506390571}],"sentiment":"positive","sentiment_score":0.3881818461505806,"num_words":17,"start":1.52,"end":9.86},{"sentences":[{"text":"Mhmm.","start":20.355,"end":20.435,"sentiment":"neutral","sentiment_score":0.011004223488271236},{"text":"Am I speaking with Karen Allison?","start":20.435,"end":22.535,"sentiment":"neutral","sentiment_score":0.018119342314700287},{"text":"Yes.","start":24.355,"end":24.675,"sentiment":"neutral","sentiment_score":0.09354543685913086},{"text":"So, actually, I was just about to call you.","start":24.675,"end":27.974998,"sentiment":"neutral","sentiment_score":0.07668030510346095},{"text":"We're done completed the configuration of your new router on your end.","start":28.74,"end":33.32,"sentiment":"neutral","sentiment_score":0.16308334283530712}],"sentiment":"neutral","sentiment_score":0.0986340887651875,"num_words":29,"start":20.355,"end":33.32},{"sentences":[{"text":"But upon checking, you're still offline on our record.","start":33.54,"end":39.16,"sentiment":"neutral","sentiment_score":-0.00514143415623241},{"text":"So have you received the email that that we sent you?","start":39.54,"end":43.485,"sentiment":"neutral","sentiment_score":0.07905959947542711},{"text":"We just wanted to confirm if the correct credentials is entered or encoded at the router because it should match what's the credentials in our system for it to be connected.","start":43.725002,"end":55.105,"sentiment":"neutral","sentiment_score":0.17446404347015965},{"text":"Yeah.","start":59.34,"end":59.84,"sentiment":"neutral","sentiment_score":-0.15890945494174957},{"text":"Okay.","start":63.9,"end":64.4,"sentiment":"neutral","sentiment_score":-0.23274371027946472}],"sentiment":"neutral","sentiment_score":0.11019084658825172,"num_words":53,"start":33.54,"end":64.4},{"sentences":[{"text":"Because our other representative advises that this router is already preconfigured, But after we finish the configuration on our end, still not connecting.","start":64.46,"end":78.475,"sentiment":"neutral","sentiment_score":-0.30239384653775586},{"text":"So it might be the credentials is incorrect.","start":79.41499,"end":82.075,"sentiment":"negative","sentiment_score":-0.4532887041568756},{"text":"We just wanted you to check it.","start":83.335,"end":85.595,"sentiment":"neutral","sentiment_score":-0.06531255372932979},{"text":"I Have you received the email?","start":87.32,"end":99.66,"sentiment":"neutral","sentiment_score":-0.06557961491247018},{"text":"I sent it at kiranalison7@gmail.com.","start":99.880005,"end":104.494995,"sentiment":"neutral","sentiment_score":-0.09546837732195854}],"sentiment":"neutral","sentiment_score":-0.24304848073088392,"num_words":49,"start":64.46,"end":104.494995},{"sentences":[{"text":"Okay.","start":109.354996,"end":109.674995,"sentiment":"neutral","sentiment_score":-0.06559089571237564},{"text":"I see.","start":109.674995,"end":110.315,"sentiment":"neutral","sentiment_score":-0.04238884709775448},{"text":"May I get your system email, active email, for us to change what's on our record?","start":110.315,"end":118.43,"sentiment":"neutral","sentiment_score":-0.023164881160482764},{"text":"Yeah.","start":126.25,"end":126.75,"sentiment":"neutral","sentiment_score":-0.09647838771343233},{"text":"Yeah.","start":127.865,"end":128.36499,"sentiment":"neutral","sentiment_score":-0.051414892077445984}],"sentiment":"neutral","sentiment_score":-0.03185237944126129,"num_words":21,"start":109.354996,"end":128.36499},{"sentences":[{"text":"That's the email that recorded on their end.","start":128.745,"end":132.045,"sentiment":"neutral","sentiment_score":-0.05544087430462241},{"text":"Kiranellison7@gmail.com.","start":132.425,"end":135.565,"sentiment":"neutral","sentiment_score":-0.011936889961361883},{"text":"Mhmm.","start":137.86499,"end":138.36499,"sentiment":"neutral","sentiment_score":-0.13838934898376465},{"text":"Okay.","start":149.56,"end":150.06,"sentiment":"neutral","sentiment_score":-0.17629864811897278},{"text":"But you said you're on your computer right now?","start":152.035,"end":154.695,"sentiment":"neutral","sentiment_score":-0.08322908853491147}],"sentiment":"neutral","sentiment_score":-0.07596068391576409,"num_words":20,"start":128.745,"end":154.695},{"sentences":[{"text":"Mhmm.","start":156.595,"end":157.095,"sentiment":"neutral","sentiment_score":-0.019389798864722252},{"text":"Can you open a browser on your computer?","start":157.875,"end":161.735,"sentiment":"neutral","sentiment_score":-0.034665840677917004},{"text":"Router interface?","start":168.57,"end":169.63,"sentiment":"neutral","sentiment_score":0.008616943843662739},{"text":"Mhmm.","start":169.85,"end":170.35,"sentiment":"neutral","sentiment_score":0.013386012986302376},{"text":"Mhmm.","start":172.73001,"end":173.23001,"sentiment":"neutral","sentiment_score":0.012662116438150406}],"sentiment":"neutral","sentiment_score":-0.019494962090483077,"num_words":13,"start":156.595,"end":173.23001},{"sentences":[{"text":"Are you can you check the PPPoE settings?","start":173.93001,"end":176.99,"sentiment":"neutral","sentiment_score":0.0016967818955890834},{"text":"It's usually under Internet or WAN setting.","start":177.405,"end":181.985,"sentiment":"neutral","sentiment_score":-0.008881083822676114},{"text":"Yeah.","start":185.885,"end":186.385,"sentiment":"neutral","sentiment_score":0.006766911130398512},{"text":"Or Internet.","start":186.44499,"end":187.345,"sentiment":"neutral","sentiment_score":0.001983293564990163},{"text":"Mhmm.","start":192.33,"end":192.83,"sentiment":"neutral","sentiment_score":0.008003495633602142}],"sentiment":"neutral","sentiment_score":-0.0015713861947389024,"num_words":19,"start":173.93001,"end":192.83},{"sentences":[{"text":"K.","start":193.05,"end":193.55,"sentiment":"neutral","sentiment_score":0.010389980860054491},{"text":"Can you see a PPPoE?","start":203.53,"end":204.99,"sentiment":"neutral","sentiment_score":0.021183711290359498},{"text":"Connection tag?","start":206.505,"end":207.565,"sentiment":"neutral","sentiment_score":0.007870971690863371},{"text":"Mhmm.","start":207.785,"end":208.285,"sentiment":"neutral","sentiment_score":0.00018790841568261385},{"text":"Mhmm.","start":211.625,"end":211.785,"sentiment":"neutral","sentiment_score":0.009853431954979897}],"sentiment":"neutral","sentiment_score":0.014209182106424124,"num_words":10,"start":193.05,"end":211.785},{"sentences":[{"text":"Okay.","start":211.785,"end":212.185,"sentiment":"neutral","sentiment_score":0.016796188428997993},{"text":"And how about the username and password?","start":212.185,"end":214.525,"sentiment":"neutral","sentiment_score":0.013234598961259638},{"text":"Mhmm.","start":219.95999,"end":220.45999,"sentiment":"neutral","sentiment_score":0.012740178033709526},{"text":"Okay.","start":235.875,"end":236.275,"sentiment":"neutral","sentiment_score":0.01862034574151039},{"text":"I see.","start":236.275,"end":236.935,"sentiment":"neutral","sentiment_score":0.015238476917147636}],"sentiment":"neutral","sentiment_score":0.014272988230610887,"num_words":12,"start":211.785,"end":236.935},{"sentences":[{"text":"Is the router connected at the NTT box?","start":237.315,"end":240.055,"sentiment":"neutral","sentiment_score":0.0035173988435417414},{"text":"Is the router connected at the NTT box, the block box on on your wall?","start":243.635,"end":249.575,"sentiment":"neutral","sentiment_score":-0.012873166240751743},{"text":"Mhmm.","start":250.09,"end":250.59,"sentiment":"neutral","sentiment_score":0.007629553321748972},{"text":"Nine four.","start":262.65,"end":263.47,"sentiment":"neutral","sentiment_score":0.017028534784913063},{"text":"Thank you.","start":263.875,"end":264.535,"sentiment":"neutral","sentiment_score":0.3153342306613922}],"sentiment":"neutral","sentiment_score":0.018121313619693474,"num_words":28,"start":237.315,"end":264.535},{"sentences":[{"text":"So the setup is all correct, but still not connecting on our end.","start":264.755,"end":271.415,"sentiment":"neutral","sentiment_score":0.012760114784424122},{"text":"Is it okay if I put you on hold?","start":274.755,"end":276.275,"sentiment":"neutral","sentiment_score":-0.001129266702466541},{"text":"Let me just check it.","start":276.275,"end":277.655,"sentiment":"neutral","sentiment_score":-0.012867164611816407},{"text":"Okay.","start":279.63,"end":280.11002,"sentiment":"neutral","sentiment_score":0.2203778624534607},{"text":"Thank you.","start":280.11002,"end":288.21,"sentiment":"neutral","sentiment_score":0.30897635221481323}],"sentiment":"neutral","sentiment_score":0.030990427856643996,"num_words":30,"start":264.755,"end":288.21},{"sentences":[{"text":"Hello, Kieran?","start":301.755,"end":302.655,"sentiment":"neutral","sentiment_score":0.10960004478693008},{"text":"Yeah.","start":304.315,"end":304.555,"sentiment":"neutral","sentiment_score":0.15646985173225403},{"text":"Thanks for waiting.","start":304.555,"end":305.615,"sentiment":"neutral","sentiment_score":0.3327397406101227},{"text":"Is it okay if you do reset the router then let's enter that credentials again.","start":305.995,"end":311.91,"sentiment":"neutral","sentiment_score":0.05614369064569473},{"text":"No.","start":317.57,"end":317.89,"sentiment":"neutral","sentiment_score":-0.19459168612957}],"sentiment":"neutral","sentiment_score":0.0918842198496515,"num_words":22,"start":301.755,"end":317.89},{"sentences":[{"text":"I need you to full reset on the router.","start":317.89,"end":320.63,"sentiment":"neutral","sentiment_score":-0.18330358465512595},{"text":"So on the on the back of the router, there's a small hole or a button labeled reset.","start":321.57,"end":328.125,"sentiment":"neutral","sentiment_score":-0.03167099919584063},{"text":"Please press and hold that button for about thirty seconds until the router starts.","start":328.425,"end":333.165,"sentiment":"neutral","sentiment_score":-0.023715715057083538},{"text":"Sure.","start":336.86,"end":337.36,"sentiment":"neutral","sentiment_score":0.015453428030014038},{"text":"May I also ask the color of the indicator light of the router?","start":338.22,"end":341.97998,"sentiment":"neutral","sentiment_score":0.021673067974356506}],"sentiment":"neutral","sentiment_score":-0.040993217209523376,"num_words":55,"start":317.89,"end":341.97998},{"sentences":[{"text":"Is it green, red as of the moment?","start":341.97998,"end":344.72,"sentiment":"neutral","sentiment_score":0.009593687718734145},{"text":"Mhmm.","start":347.925,"end":348.425,"sentiment":"neutral","sentiment_score":-0.007381867617368698},{"text":"Okay.","start":355.1175,"end":355.6175,"sentiment":"neutral","sentiment_score":0.02713165432214737},{"text":"Yeah.","start":364.71,"end":365.21,"sentiment":"neutral","sentiment_score":0.06851805746555328},{"text":"The reset button.","start":365.27,"end":366.49,"sentiment":"neutral","sentiment_score":0.06268164391318957}],"sentiment":"neutral","sentiment_score":0.025218734118555273,"num_words":14,"start":341.97998,"end":366.49},{"sentences":[{"text":"Then let me know once the router lights are back on and stable.","start":367.19,"end":370.73,"sentiment":"neutral","sentiment_score":0.1398929970768782},{"text":"So after the resetting, please log in again to the router's interface.","start":378.465,"end":383.765,"sentiment":"neutral","sentiment_score":0.08051886471609275},{"text":"Then it will ask you then to type in the username and password, then choose the connection type PPPoE.","start":384.86502,"end":391.685,"sentiment":"neutral","sentiment_score":0.05678604170680046},{"text":"Mhmm.","start":394.96,"end":395.46,"sentiment":"neutral","sentiment_score":0.06364455819129944},{"text":"Mhmm.","start":400.16,"end":400.24,"sentiment":"neutral","sentiment_score":0.038238584995269775}],"sentiment":"neutral","sentiment_score":0.08620985378713711,"num_words":46,"start":367.19,"end":400.24},{"sentences":[{"text":"Also going to resend the email again for your reference.","start":400.24,"end":405.38,"sentiment":"neutral","sentiment_score":0.03982151374220848},{"text":"Mhmm.","start":408.125,"end":408.625,"sentiment":"neutral","sentiment_score":0.12106263637542725},{"text":"There you go.","start":443.01,"end":443.65,"sentiment":"neutral","sentiment_score":0.09580928832292557},{"text":"I resent the email.","start":443.65,"end":445.11,"sentiment":"neutral","sentiment_score":0.07589637953788042},{"text":"May I also know the reason why you changed your router?","start":456.385,"end":462.165,"sentiment":"neutral","sentiment_score":-0.01473061740398407}],"sentiment":"neutral","sentiment_score":0.03269842639565468,"num_words":29,"start":400.24,"end":462.165},{"sentences":[{"text":"Mhmm.","start":465.74503,"end":466.24503,"sentiment":"neutral","sentiment_score":-0.08058100938796997},{"text":"Mhmm.","start":468.46503,"end":468.96503,"sentiment":"neutral","sentiment_score":-0.06891049444675446},{"text":"Mhmm.","start":481.78003,"end":482.18002,"sentiment":"neutral","sentiment_score":-0.017633676528930664},{"text":"Okay.","start":482.18002,"end":482.58002,"sentiment":"neutral","sentiment_score":-0.007881665602326393},{"text":"I see.","start":482.58002,"end":483.24002,"sentiment":"neutral","sentiment_score":-0.018191960640251637}],"sentiment":"neutral","sentiment_score":-0.035231794541080795,"num_words":6,"start":465.74503,"end":483.24002},{"sentences":[{"text":"Is the the old router also from Meritel?","start":483.915,"end":487.775,"sentiment":"neutral","sentiment_score":-0.05024624359793961},{"text":"Okay.","start":489.995,"end":490.315,"sentiment":"neutral","sentiment_score":-0.08205776661634445},{"text":"That's your own one.","start":490.315,"end":491.455,"sentiment":"neutral","sentiment_score":-0.07494346145540476},{"text":"Okay.","start":493.51498,"end":493.755,"sentiment":"neutral","sentiment_score":0.025632167235016823},{"text":"I see.","start":493.755,"end":494.495,"sentiment":"neutral","sentiment_score":0.02493864018470049}],"sentiment":"neutral","sentiment_score":-0.04426825710106641,"num_words":16,"start":483.915,"end":494.495},{"sentences":[{"text":"Yeah.","start":560.54,"end":561.04,"sentiment":"neutral","sentiment_score":0.06290437281131744},{"text":"And have you received the email now?","start":561.33997,"end":563.76,"sentiment":"neutral","sentiment_score":0.05810549482703209},{"text":"Because that's where the credentials that you will enter there for the username and password.","start":564.235,"end":572.255,"sentiment":"neutral","sentiment_score":0.0588239664832751},{"text":"Actually, it's just the same credentials earlier.","start":591.17,"end":594.55,"sentiment":"neutral","sentiment_score":0.08979115156190735},{"text":"We just wanted to double check.","start":595.485,"end":597.165,"sentiment":"neutral","sentiment_score":0.06331559518973033}],"sentiment":"neutral","sentiment_score":0.06556761016448338,"num_words":36,"start":560.54,"end":597.165},{"sentences":[{"text":"Mhmm.","start":597.165,"end":597.665,"sentiment":"neutral","sentiment_score":0.12159406393766405},{"text":"So, once you, enter the credentials and saved it, I should have it should be online then.","start":644.72504,"end":653.705,"sentiment":"neutral","sentiment_score":0.24081643364008734},{"text":"But let's check.","start":654.485,"end":655.625,"sentiment":"neutral","sentiment_score":0.10057686517635982},{"text":"Mhmm.","start":655.765,"end":656.265,"sentiment":"neutral","sentiment_score":0.05277626588940621},{"text":"Mhmm.","start":656.73,"end":657.23,"sentiment":"neutral","sentiment_score":0.024635251611471176}],"sentiment":"neutral","sentiment_score":0.19976589342822199,"num_words":23,"start":597.165,"end":657.23},{"sentences":[{"text":"Mhmm.","start":661.52997,"end":662.02997,"sentiment":"neutral","sentiment_score":-0.003665788099169731},{"text":"Okay.","start":662.97,"end":663.47,"sentiment":"neutral","sentiment_score":0.011166967451572418},{"text":"Yeah.","start":664.88995,"end":665.37,"sentiment":"neutral","sentiment_score":0.006020323373377323},{"text":"Can you skip it?","start":665.37,"end":666.58997,"sentiment":"neutral","sentiment_score":-0.008617521729320288},{"text":"Yeah.","start":677.795,"end":678.295,"sentiment":"neutral","sentiment_score":0.008099387399852276}],"sentiment":"neutral","sentiment_score":-0.001606149598956108,"num_words":8,"start":661.52997,"end":678.295},{"sentences":[{"text":"Click next.","start":680.115,"end":681.015,"sentiment":"neutral","sentiment_score":-0.18283747881650925},{"text":"You need to enter.","start":683.24005,"end":684.38,"sentiment":"neutral","sentiment_score":-0.16631734184920788},{"text":"Okay.","start":688.92004,"end":689.42004,"sentiment":"neutral","sentiment_score":-0.032453667372465134},{"text":"Yes.","start":753.595,"end":754.095,"sentiment":"neutral","sentiment_score":0.02356673777103424},{"text":"Can you next it?","start":754.235,"end":755.615,"sentiment":"neutral","sentiment_score":0.018450467847287655}],"sentiment":"neutral","sentiment_score":-0.08050244860351086,"num_words":12,"start":680.115,"end":755.615},{"sentences":[{"text":"Mhmm.","start":757.275,"end":757.775,"sentiment":"neutral","sentiment_score":0.026833008974790573},{"text":"Okay.","start":758.635,"end":759.035,"sentiment":"neutral","sentiment_score":0.06772070378065109},{"text":"Let's just wait for it to establish the connection.","start":759.035,"end":762.88,"sentiment":"neutral","sentiment_score":0.07154684141278267},{"text":"Can you send me a screenshot of that?","start":839.665,"end":842.165,"sentiment":"neutral","sentiment_score":-0.07018030155450106},{"text":"Yeah.","start":871.96,"end":872.46,"sentiment":"neutral","sentiment_score":0.09643389284610748}],"sentiment":"neutral","sentiment_score":0.013673338294029235,"num_words":20,"start":757.275,"end":872.46},{"sentences":[{"text":"Just reply to the email that I sent you.","start":872.6,"end":875.5,"sentiment":"neutral","sentiment_score":0.11278158591853248},{"text":"Mhmm.","start":877.0,"end":877.5,"sentiment":"neutral","sentiment_score":0.049511685967445374},{"text":"Actually, I did also send another email.","start":982.49,"end":985.38995,"sentiment":"neutral","sentiment_score":0.09569754664387022},{"text":"Can we also take a picture of your setup there, including the label on the back of your router for us to check also.","start":987.52997,"end":996.045,"sentiment":"neutral","sentiment_score":0.11464560373375814},{"text":"Yeah.","start":1007.11,"end":1007.35004,"sentiment":"neutral","sentiment_score":0.1158331334590912}],"sentiment":"neutral","sentiment_score":0.10956562878120513,"num_words":42,"start":872.6,"end":1007.35004},{"sentences":[{"text":"So what we're going to do is I'll wait for the pictures again for the for your setup there, then I'll review it and escalate the issue to the provisioning team, then I'll get back to you.","start":1007.35004,"end":1022.895,"sentiment":"neutral","sentiment_score":0.08366699567114985},{"text":"Actually, I'm not sure yet.","start":1028.255,"end":1031.235,"sentiment":"negative","sentiment_score":-0.33540527820587157},{"text":"Is it okay if you give me until tomorrow just to check?","start":1031.295,"end":1036.275,"sentiment":"neutral","sentiment_score":-0.15400394052267075},{"text":"Sorry?","start":1038.175,"end":1038.675,"sentiment":"neutral","sentiment_score":-0.16792795062065125},{"text":"Because we're in I'm not sure yet what is the reason why you're unable to connect even though the credentials is correct?","start":1046.79,"end":1056.635,"sentiment":"negative","sentiment_score":-0.4731140543114055}],"sentiment":"neutral","sentiment_score":-0.14293288289533032,"num_words":77,"start":1007.35004,"end":1056.635},{"sentences":[{"text":"Mhmm.","start":1059.575,"end":1060.075,"sentiment":"neutral","sentiment_score":0.004578132648020983},{"text":"Mhmm.","start":1064.375,"end":1064.875,"sentiment":"neutral","sentiment_score":0.03266507014632225},{"text":"Yeah.","start":1065.015,"end":1065.515,"sentiment":"neutral","sentiment_score":0.08436192572116852},{"text":"Is it okay also if you send me the clear photo of the label on the back of your router, including the, yeah, model and serial number, then photo of the NTT box port, and the router is one port showing how the cables are connected.","start":1066.47,"end":1083.285,"sentiment":"neutral","sentiment_score":0.1022820931089961},{"text":"Mhmm.","start":1088.385,"end":1088.865,"sentiment":"neutral","sentiment_score":0.03289910405874252}],"sentiment":"neutral","sentiment_score":0.0971896103117615,"num_words":50,"start":1059.575,"end":1088.865},{"sentences":[{"text":"Mhmm.","start":1088.865,"end":1089.115,"sentiment":"neutral","sentiment_score":0.031005682423710823},{"text":"Okay.","start":1089.115,"end":1089.615,"sentiment":"neutral","sentiment_score":0.040732141584157944},{"text":"Mhmm.","start":1098.46,"end":1098.96,"sentiment":"neutral","sentiment_score":0.025005705654621124},{"text":"Okay.","start":1113.625,"end":1114.125,"sentiment":"neutral","sentiment_score":-0.06676310300827026},{"text":"Yeah.","start":1135.735,"end":1136.235,"sentiment":"neutral","sentiment_score":-0.09039165824651718}],"sentiment":"neutral","sentiment_score":-0.01208224631845951,"num_words":5,"start":1088.865,"end":1136.235},{"sentences":[{"text":"Actually, this is the credentials that the representative that have spoke with you advised us to gave it.","start":1137.015,"end":1145.9149,"sentiment":"neutral","sentiment_score":-0.07419330192108949},{"text":"So this is the credentials encoded on your router, but we'll investigate the issue for now because yeah.","start":1147.11,"end":1155.51,"sentiment":"neutral","sentiment_score":-0.09277677122089598},{"text":"You're Yeah.","start":1155.51,"end":1209.42,"sentiment":"neutral","sentiment_score":-0.14231553487479687},{"text":"We'll do our best.","start":1209.56,"end":1210.68,"sentiment":"neutral","sentiment_score":0.13846247270703316},{"text":"And within this day to coordinate it to the provisioning team, then I'll get back to you.","start":1210.68,"end":1216.2151,"sentiment":"neutral","sentiment_score":0.12277420654016383}],"sentiment":"neutral","sentiment_score":-0.011001372615159568,"num_words":59,"start":1137.015,"end":1216.2151},{"sentences":[{"text":"Mhmm.","start":1218.3551,"end":1218.8551,"sentiment":"neutral","sentiment_score":-0.22947858273983},{"text":"Yeah.","start":1233.54,"end":1233.78,"sentiment":"neutral","sentiment_score":-0.03784773126244545},{"text":"Okay.","start":1233.78,"end":1234.1,"sentiment":"neutral","sentiment_score":-0.013291735202074053},{"text":"Sure.","start":1234.1,"end":1234.5801,"sentiment":"neutral","sentiment_score":0.009923452511429788},{"text":"I'll escalate it now.","start":1234.5801,"end":1235.88,"sentiment":"neutral","sentiment_score":0.0005453731864690781}],"sentiment":"neutral","sentiment_score":-0.03356413799338043,"num_words":8,"start":1218.3551,"end":1235.88},{"sentences":[{"text":"Mhmm.","start":1237.005,"end":1237.505,"sentiment":"neutral","sentiment_score":-0.022221451625227928},{"text":"Mhmm.","start":1243.8525,"end":1244.3525,"sentiment":"neutral","sentiment_score":-0.15431305766105652},{"text":"Actually, I cannot give you an estimated time because I will investigate the issue further.","start":1250.94,"end":1257.5199,"sentiment":"neutral","sentiment_score":-0.2941387484471003},{"text":"I'm not quite sure what's causing this issue.","start":1258.62,"end":1262.48,"sentiment":"negative","sentiment_score":-0.3748549856245518},{"text":"So I'll wait for the network team and provisioning team for me to advise what is the next step for us to do.","start":1264.0349,"end":1270.9349,"sentiment":"neutral","sentiment_score":-0.19523273667563562}],"sentiment":"neutral","sentiment_score":-0.25162101176101714,"num_words":48,"start":1237.005,"end":1270.9349},{"sentences":[{"text":"Yeah.","start":1303.93,"end":1304.17,"sentiment":"neutral","sentiment_score":-0.09984704107046127},{"text":"I understand.","start":1304.17,"end":1304.8301,"sentiment":"neutral","sentiment_score":-0.14638027548789978},{"text":"And I'm really sorry for this inconvenience and frustration causing you.","start":1304.97,"end":1309.23,"sentiment":"negative","sentiment_score":-0.39209816266189923},{"text":"And we'll respect whatever you decide to do with your account.","start":1309.61,"end":1314.51,"sentiment":"neutral","sentiment_score":-0.11637309396808798},{"text":"But I'll ensure you to monitor this, your concern, and then I'll get back to you.","start":1314.5701,"end":1321.4149,"sentiment":"neutral","sentiment_score":-0.051673914305865765}],"sentiment":"neutral","sentiment_score":-0.16616034253341397,"num_words":41,"start":1303.93,"end":1321.4149},{"sentences":[{"text":"Yeah.","start":1331.235,"end":1331.735,"sentiment":"neutral","sentiment_score":0.13184967637062073},{"text":"Okay.","start":1332.2489,"end":1332.7489,"sentiment":"neutral","sentiment_score":0.2517493665218353},{"text":"Thank you.","start":1335.6089,"end":1336.2489,"sentiment":"positive","sentiment_score":0.6934984624385834},{"text":"Bye for now.","start":1336.2489,"end":1337.1489,"sentiment":"neutral","sentiment_score":0.2404823675751686}],"sentiment":"positive","sentiment_score":0.3560061529278755,"num_words":7,"start":1331.235,"end":1337.1489}]}}]},{"alternatives":[{"transcript":"Good day. It's Kieran Olsen again here. I was just wondering, like, I'm trying to have my new router set up. I was just wondering what's happening. Yeah. Yep. Sorry. You've sent me an email, have you? I don't have that Yeah. Well, I am now in front of my computer and it's plugged in, and I've got the setup wizard on. So what do I need to do? As I've just said, no. I don't have that email. At well, my email is kearonellison@7atgmail.com. Let me see if it's in my junk or some. Yeah. Okay. So I am trying to check if it's in my spam or something. But, no, I don't have that email. Yep. So I'm I'm I'm connected to the to the router as we speak. Like, I've got it open here now. Yep. Under where in settings? Okay. So what do I need to set it up as? So it's got it's got connect options. It's got p p e dash I p I n f dash two. Yep. It says when when access private p p p o e. It has the username as one, o o, 39@Airtel..au, and the password is AirWithAA123At10039. What's that? Sorry? Yep. So all I did take the cable that was plugged into my old router and plugged it in in the WAN WAN port. Okay. No worries. Thank you. Yep. So you want me to turn it off and turn it back on again? How do I do that? Hold on. Give me one second. Let me try and find it. There is one there is one light at the front, and it is red. So at the back, I've got a little hole that says reset, and I've got WPS for a little button. You want me to hold in the reset button. Right? Yeah. Give me one sec. I'm just gonna form something that'll fit into that little hole. Yeah. Okay. Cool. Because the router I've got is about five years old, and I just wanted to upgrade it because it seemed like when I was trying to watch sports and stuff, it was lagging. No. Yep. Okay. So I've just we're up to I've reset it and relubbed it in. And now you want me to set it to PPOE? Yep. Yep. There's the email. Okay. Yeah. K. So it's easy to do the nine one. Yes. So it so it's I've just gone next, and then it's gone LAN setup. Do I just click next? Next. And then it's got admin accounts. Can I just leave that as is? Can I just skip that? Oh, no. It won't. So I've gotta come up with a new password. Right? Okay. Now it says wireless setup. So do I change I don't change anything there. Hello? Yep. It just says finish. Do you want that? So I'll hit finish. Alert. Change settings successful. Do not turn off or reboot device during this time. Okay. So it just took me out, and I've logged back in again. It's saying I still don't have connection. Yep. Do you want me to email it to you? Yeah. I'm gonna send it to you. Okay. Okay. So I've sent you a picture. I sent you a picture. The first one is pretty ordinary, so I'll tell you it again. Okay. Alright. Let me Hell, I'm second type of that. What? And then just not having? Well, Oh, there's there's the pictures. They're coming through now. I'll get through what you gotta do. I just did. So I've just sent you the router and how they're connected. And what else do you want? Like, to the when I plug it into my old router, like, the old five year old router, I plug the cable straight back into that and it works. So it's got nothing to do with connection. It's something to do, like, so I can get Internet straight away. Is the Internet plugged into my old router? Well, I won't now because I've changed all of the I'm assuming the credentials and shit have all changed, and I'd have to go and reset up my old router now. But I had Internet before I started to try and set this up. And I don't really wanna go a day without Internet. But, like, so so what what you're saying is I just don't have Internet for a day. So this this company, Airtel, have now had multiple days where I couldn't use my Internet because of an IT thing. And now, like, I'm trying to do the right thing by getting a router through you guys, and now I'm gonna have more time without Internet. Like, what are we doing here? I can't just go I can't go just look. I I rely on the Internet for work and stuff. Like, I can't just go the next twenty four hours without Internet. Like, this needs to be resolved now. It doesn't it can't be a day's time. I don't pay for Internet to get it in a day's time. I need this resolved now. Yeah. But this this can't be you can't be getting back to me tomorrow. I need this sorted now. Like, this needs to be within the hour because I can't do my work if I don't have the Internet. This needs to happen right away. So when this is what I'm asking you. I need time frame. I can't just be with our Internet just for some unexplained period of time. I need you to give me right. Oh, awesome. So right. Whatever. This needs to be solved now. This is ridiculous. I am, like, I'm on the verge of changing companies because you've like, over the last month, these companies have sucked as far as Internet's gone. If this isn't resolved within the next hour or so, like, I'm I'm canceling my fucking Internet with you guys. That's just or that's all there is to it. Like, this is not good enough. I appreciate you trying as hard as you can, but this needs to be sorted or or with that. Like, seriously, this sucks. I I need I need I need to know the instant there is some sort of information so we can move forward with this. This needs to happen quickly, please. Thank you.","confidence":0.9882387,"words":[{"word":"good","start":8.48,"end":8.639999,"confidence":0.7614558,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3683706820011139},{"word":"day","start":8.639999,"end":8.8,"confidence":0.8225037,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.2598349452018738},{"word":"it's","start":8.8,"end":9.12,"confidence":0.9513754,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.10470383614301682},{"word":"kieran","start":9.12,"end":9.5199995,"confidence":0.8778019,"punctuated_word":"Kieran","sentiment":"neutral","sentiment_score":0.09647693485021593},{"word":"olsen","start":9.5199995,"end":9.92,"confidence":0.28448385,"punctuated_word":"Olsen","sentiment":"neutral","sentiment_score":0.04949464648962021},{"word":"again","start":9.92,"end":10.16,"confidence":0.97739613,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.06808894872665405},{"word":"here","start":10.16,"end":10.4,"confidence":0.9856597,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.06388624012470245},{"word":"i","start":10.4,"end":10.559999,"confidence":0.9508593,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011051923036575316},{"word":"was","start":10.559999,"end":10.8,"confidence":0.65879756,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.017430629581212997},{"word":"just","start":10.8,"end":11.12,"confidence":0.9982058,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02301725372672081},{"word":"wondering","start":11.12,"end":11.62,"confidence":0.8586035,"punctuated_word":"wondering,","sentiment":"neutral","sentiment_score":-0.0031766537576913834},{"word":"like","start":12.0,"end":12.5,"confidence":0.80809474,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.02332783117890358},{"word":"i'm","start":13.44,"end":13.599999,"confidence":0.9991312,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0028012744151055813},{"word":"trying","start":13.599999,"end":13.84,"confidence":0.9861162,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.04584028571844101},{"word":"to","start":13.84,"end":14.0,"confidence":0.99923384,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06848254054784775},{"word":"have","start":14.0,"end":14.24,"confidence":0.99981755,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08028137683868408},{"word":"my","start":14.24,"end":14.74,"confidence":0.9982364,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.057230591773986816},{"word":"new","start":15.04,"end":15.2,"confidence":0.9992229,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.12747573852539062},{"word":"router","start":15.2,"end":15.7,"confidence":0.99403906,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.06325829774141312},{"word":"set","start":16.455,"end":16.695,"confidence":0.94347095,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.08833982795476913},{"word":"up","start":16.695,"end":16.855,"confidence":0.997128,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.056127987802028656},{"word":"i","start":16.855,"end":17.015,"confidence":0.9984428,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05292503535747528},{"word":"was","start":17.015,"end":17.175001,"confidence":0.9900204,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.04739245027303696},{"word":"just","start":17.175001,"end":17.335001,"confidence":0.99868995,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02778790518641472},{"word":"wondering","start":17.335001,"end":17.655,"confidence":0.99985766,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.01966635137796402},{"word":"what's","start":17.655,"end":17.815,"confidence":0.9985521,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.03116479143500328},{"word":"happening","start":17.815,"end":18.315,"confidence":0.9629036,"punctuated_word":"happening.","sentiment":"neutral","sentiment_score":-0.008251622319221497},{"word":"yeah","start":22.455,"end":22.955,"confidence":0.8959409,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04766571521759033},{"word":"yep","start":23.095001,"end":23.595001,"confidence":0.99461114,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07904742658138275},{"word":"sorry","start":56.285,"end":56.684998,"confidence":0.7728726,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.0829668715596199},{"word":"you've","start":56.684998,"end":56.925,"confidence":0.89072156,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.06173262000083923},{"word":"sent","start":56.925,"end":57.165,"confidence":0.99888545,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.08109629154205322},{"word":"me","start":57.165,"end":57.324997,"confidence":0.99961144,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.09482184052467346},{"word":"an","start":57.324997,"end":57.485,"confidence":0.9995689,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0849888026714325},{"word":"email","start":57.485,"end":57.985,"confidence":0.8308103,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.0763096883893013},{"word":"have","start":58.045,"end":58.285,"confidence":0.99758494,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05644567310810089},{"word":"you","start":58.285,"end":58.77,"confidence":0.99911296,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.06435415148735046},{"word":"i","start":58.77,"end":59.27,"confidence":0.9767725,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10396137088537216},{"word":"don't","start":62.46375,"end":62.96375,"confidence":0.99918777,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2131093442440033},{"word":"have","start":66.1575,"end":66.6575,"confidence":0.99725467,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.22792519629001615},{"word":"that","start":69.85125,"end":70.35125,"confidence":0.98691756,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0982150286436081},{"word":"yeah","start":83.305,"end":83.805,"confidence":0.8053373,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08026931434869766},{"word":"well","start":86.25,"end":86.75,"confidence":0.96487653,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.06281143426895142},{"word":"i","start":86.810005,"end":87.130005,"confidence":0.9972832,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06657559424638748},{"word":"am","start":87.130005,"end":87.630005,"confidence":0.99035853,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.052081428468227386},{"word":"now","start":87.69,"end":88.090004,"confidence":0.32937604,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.06381763517856598},{"word":"in","start":88.090004,"end":88.33,"confidence":0.9949008,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02807943150401115},{"word":"front","start":88.33,"end":88.57,"confidence":0.9984132,"punctuated_word":"front","sentiment":"neutral","sentiment_score":-0.039421387016773224},{"word":"of","start":88.57,"end":88.65,"confidence":0.997621,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04110431671142578},{"word":"my","start":88.65,"end":88.810005,"confidence":0.9992343,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.05596296116709709},{"word":"computer","start":88.810005,"end":89.29,"confidence":0.9997271,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":-0.011168256402015686},{"word":"and","start":89.29,"end":89.37,"confidence":0.5187622,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04104682430624962},{"word":"it's","start":89.37,"end":89.61,"confidence":0.9734578,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0355006605386734},{"word":"plugged","start":89.61,"end":89.85,"confidence":0.9982357,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.030167339369654655},{"word":"in","start":89.85,"end":90.01,"confidence":0.73774266,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":-0.021541807800531387},{"word":"and","start":90.01,"end":90.17,"confidence":0.9940373,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.034947287291288376},{"word":"i've","start":90.17,"end":90.33,"confidence":0.99865955,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.02349338680505753},{"word":"got","start":90.33,"end":90.57,"confidence":0.9997868,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.006296679377555847},{"word":"the","start":90.57,"end":91.07,"confidence":0.9973955,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00022988766431808472},{"word":"setup","start":91.450005,"end":91.85,"confidence":0.8306543,"punctuated_word":"setup","sentiment":"neutral","sentiment_score":0.031278930604457855},{"word":"wizard","start":91.85,"end":92.33,"confidence":0.941007,"punctuated_word":"wizard","sentiment":"neutral","sentiment_score":0.00938069075345993},{"word":"on","start":92.33,"end":92.83,"confidence":0.9643924,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.02855241857469082},{"word":"so","start":94.41,"end":94.65,"confidence":0.9986174,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07179225981235504},{"word":"what","start":94.65,"end":94.810005,"confidence":0.9975338,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08898883312940598},{"word":"do","start":94.810005,"end":94.97,"confidence":0.9989231,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.10314290970563889},{"word":"i","start":94.97,"end":95.130005,"confidence":0.9988142,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0825478732585907},{"word":"need","start":95.130005,"end":95.37,"confidence":0.9991026,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.04863301664590835},{"word":"to","start":95.37,"end":95.53,"confidence":0.9882387,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04162341356277466},{"word":"do","start":95.53,"end":96.03,"confidence":0.9786707,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":-0.04723852127790451},{"word":"as","start":104.975006,"end":105.215004,"confidence":0.3686153,"punctuated_word":"As","sentiment":"neutral","sentiment_score":-0.22007019817829132},{"word":"i've","start":105.215004,"end":105.455,"confidence":0.8513597,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.22936642169952393},{"word":"just","start":105.455,"end":105.695,"confidence":0.9691684,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2436125725507736},{"word":"said","start":105.695,"end":106.095,"confidence":0.9757775,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.2441263347864151},{"word":"no","start":106.095,"end":106.33501,"confidence":0.8936016,"punctuated_word":"no.","sentiment":"negative","sentiment_score":-0.34473931789398193},{"word":"i","start":106.33501,"end":106.415,"confidence":0.99963534,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3603039681911469},{"word":"don't","start":106.415,"end":106.655,"confidence":0.99997216,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.312594473361969},{"word":"have","start":106.655,"end":106.895004,"confidence":0.9997819,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2631862163543701},{"word":"that","start":106.895004,"end":107.135,"confidence":0.9987808,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.27058112621307373},{"word":"email","start":107.135,"end":107.635,"confidence":0.9989538,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.2759346663951874},{"word":"at","start":118.71,"end":118.95,"confidence":0.31309974,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.036048442125320435},{"word":"well","start":119.03,"end":119.35,"confidence":0.9772019,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.04464561864733696},{"word":"my","start":119.35,"end":119.59,"confidence":0.99812835,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.05332941561937332},{"word":"email","start":119.59,"end":119.99,"confidence":0.99733436,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.07114241272211075},{"word":"is","start":119.99,"end":120.31,"confidence":0.9937231,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0526157021522522},{"word":"kearonellison@7atgmail.com","start":120.31,"end":124.09,"confidence":0.7976975,"punctuated_word":"kearonellison@7atgmail.com.","sentiment":"neutral","sentiment_score":-0.026671314612030983},{"word":"let","start":124.95,"end":125.19,"confidence":0.9876347,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.07686789333820343},{"word":"me","start":125.19,"end":125.35,"confidence":0.9993723,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06986279040575027},{"word":"see","start":125.35,"end":125.509995,"confidence":0.9831383,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.09140563011169434},{"word":"if","start":125.509995,"end":125.59,"confidence":0.98674506,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.12033982574939728},{"word":"it's","start":125.59,"end":125.75,"confidence":0.9974848,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.167889341711998},{"word":"in","start":125.75,"end":125.99,"confidence":0.9990163,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.18498052656650543},{"word":"my","start":125.99,"end":126.15,"confidence":0.9986511,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.14926977455615997},{"word":"junk","start":126.15,"end":126.39,"confidence":0.9939638,"punctuated_word":"junk","sentiment":"neutral","sentiment_score":-0.16105879843235016},{"word":"or","start":126.39,"end":126.63,"confidence":0.9239826,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09373226761817932},{"word":"some","start":126.63,"end":127.13,"confidence":0.6819242,"punctuated_word":"some.","sentiment":"neutral","sentiment_score":-0.0984046459197998},{"word":"yeah","start":136.565,"end":136.965,"confidence":0.99798095,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04075430706143379},{"word":"okay","start":136.965,"end":137.465,"confidence":0.9994751,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0743260532617569},{"word":"so","start":137.52501,"end":137.925,"confidence":0.998814,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10364437848329544},{"word":"i","start":137.925,"end":138.085,"confidence":0.99819165,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21602843701839447},{"word":"am","start":138.085,"end":138.585,"confidence":0.99542713,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.2866972088813782},{"word":"trying","start":139.205,"end":139.605,"confidence":0.99755055,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.2576122283935547},{"word":"to","start":139.605,"end":140.005,"confidence":0.99937457,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2264966070652008},{"word":"check","start":140.005,"end":140.505,"confidence":0.9935889,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.21521559357643127},{"word":"if","start":141.285,"end":141.445,"confidence":0.9952561,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.28480905294418335},{"word":"it's","start":141.445,"end":141.685,"confidence":0.9995805,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.29088687896728516},{"word":"in","start":141.685,"end":141.925,"confidence":0.9998192,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.356153279542923},{"word":"my","start":141.925,"end":142.245,"confidence":0.99972755,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.33451172709465027},{"word":"spam","start":142.245,"end":142.745,"confidence":0.9922335,"punctuated_word":"spam","sentiment":"neutral","sentiment_score":-0.3243005871772766},{"word":"or","start":142.80501,"end":143.125,"confidence":0.9992194,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.25898849964141846},{"word":"something","start":143.125,"end":143.625,"confidence":0.89866734,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":-0.24801653623580933},{"word":"but","start":143.85,"end":144.35,"confidence":0.63874936,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.2118987143039703},{"word":"no","start":145.36688,"end":145.86688,"confidence":0.9751039,"punctuated_word":"no,","sentiment":"neutral","sentiment_score":-0.2967456579208374},{"word":"i","start":146.88376,"end":147.38376,"confidence":0.9989505,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2844962775707245},{"word":"don't","start":148.40063,"end":148.90063,"confidence":0.9996166,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2572295069694519},{"word":"have","start":149.91751,"end":150.41751,"confidence":0.99903154,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1328175663948059},{"word":"that","start":151.43437,"end":151.93437,"confidence":0.9990915,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.12343838810920715},{"word":"email","start":152.95125,"end":153.45125,"confidence":0.9995499,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.10436809062957764},{"word":"yep","start":154.46812,"end":154.96812,"confidence":0.97735053,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.016170792281627655},{"word":"so","start":160.785,"end":161.265,"confidence":0.94112706,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04549113288521767},{"word":"i'm","start":161.265,"end":161.745,"confidence":0.9232999,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.028491197153925896},{"word":"i'm","start":161.745,"end":162.225,"confidence":0.9750898,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02806071937084198},{"word":"i'm","start":162.225,"end":162.625,"confidence":0.9743074,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.02070428617298603},{"word":"connected","start":162.625,"end":163.125,"confidence":0.9986046,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.021437831223011017},{"word":"to","start":163.265,"end":163.585,"confidence":0.9995266,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03328649699687958},{"word":"the","start":163.585,"end":164.085,"confidence":0.9977095,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.028514347970485687},{"word":"to","start":165.505,"end":165.665,"confidence":0.90934575,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04167966544628143},{"word":"the","start":165.665,"end":165.825,"confidence":0.9991478,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.029787104576826096},{"word":"router","start":165.825,"end":166.145,"confidence":0.99360186,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.02440015785396099},{"word":"as","start":166.145,"end":166.385,"confidence":0.9843434,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.02246352471411228},{"word":"we","start":166.385,"end":166.545,"confidence":0.9902199,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.02830597385764122},{"word":"speak","start":166.545,"end":166.785,"confidence":0.9029422,"punctuated_word":"speak.","sentiment":"neutral","sentiment_score":0.02235596813261509},{"word":"like","start":166.785,"end":167.025,"confidence":0.88639474,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.021084735170006752},{"word":"i've","start":167.025,"end":167.105,"confidence":0.99455225,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.02992451563477516},{"word":"got","start":167.105,"end":167.265,"confidence":0.99234724,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.03817545250058174},{"word":"it","start":167.265,"end":167.505,"confidence":0.91802603,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04022877290844917},{"word":"open","start":167.505,"end":167.745,"confidence":0.9725146,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.029170218855142593},{"word":"here","start":167.745,"end":167.985,"confidence":0.9930622,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.036477524787187576},{"word":"now","start":167.985,"end":168.485,"confidence":0.9972333,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.02575516141951084},{"word":"yep","start":170.225,"end":170.725,"confidence":0.95906496,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.030012577772140503},{"word":"under","start":183.09001,"end":183.41,"confidence":0.9241474,"punctuated_word":"Under","sentiment":"neutral","sentiment_score":-0.003580324351787567},{"word":"where","start":183.41,"end":183.73001,"confidence":0.84833044,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.00438973493874073},{"word":"in","start":183.73001,"end":183.89001,"confidence":0.38151407,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.005180200561881065},{"word":"settings","start":183.89001,"end":184.39001,"confidence":0.9354063,"punctuated_word":"settings?","sentiment":"neutral","sentiment_score":-0.002658371813595295},{"word":"okay","start":188.325,"end":188.725,"confidence":0.9893662,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013453126884996893},{"word":"so","start":188.725,"end":188.965,"confidence":0.99858546,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.005793903023004532},{"word":"what","start":188.965,"end":189.205,"confidence":0.99821824,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.003201330080628395},{"word":"do","start":189.205,"end":189.365,"confidence":0.9970764,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0016524791717529297},{"word":"i","start":189.365,"end":189.445,"confidence":0.9995184,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011434689164161682},{"word":"need","start":189.445,"end":189.845,"confidence":0.9996076,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.016279082745313644},{"word":"to","start":189.845,"end":190.245,"confidence":0.99931765,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01516990177333355},{"word":"set","start":190.245,"end":190.565,"confidence":0.99677414,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.02098075859248638},{"word":"it","start":190.565,"end":190.725,"confidence":0.99672997,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03155720233917236},{"word":"up","start":190.725,"end":191.045,"confidence":0.9993711,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.018594883382320404},{"word":"as","start":191.045,"end":191.365,"confidence":0.94767904,"punctuated_word":"as?","sentiment":"neutral","sentiment_score":0.009445625357329844},{"word":"so","start":191.365,"end":191.605,"confidence":0.997957,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.009920096024870872},{"word":"it's","start":191.605,"end":191.845,"confidence":0.9133959,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.01769411563873291},{"word":"got","start":191.845,"end":192.345,"confidence":0.9979418,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.014923108741641045},{"word":"it's","start":192.725,"end":193.045,"confidence":0.971871,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.01318337768316269},{"word":"got","start":193.045,"end":193.445,"confidence":0.9884248,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.011397039517760277},{"word":"connect","start":193.445,"end":193.945,"confidence":0.97181195,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.014115414582192898},{"word":"options","start":194.485,"end":194.985,"confidence":0.83704114,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.010675267316401005},{"word":"it's","start":195.685,"end":196.005,"confidence":0.99756676,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.015550712123513222},{"word":"got","start":196.005,"end":196.505,"confidence":0.99864274,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.013997313566505907},{"word":"p","start":196.725,"end":196.965,"confidence":0.36162075,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.014182996936142445},{"word":"p","start":196.965,"end":197.465,"confidence":0.95905143,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.01152392476797104},{"word":"e","start":197.525,"end":197.765,"confidence":0.7439419,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.009389485232532024},{"word":"dash","start":197.765,"end":198.265,"confidence":0.99761534,"punctuated_word":"dash","sentiment":"neutral","sentiment_score":0.01611446961760521},{"word":"i","start":198.565,"end":198.725,"confidence":0.84314084,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012056789360940456},{"word":"p","start":198.725,"end":199.225,"confidence":0.9553145,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.012092864140868189},{"word":"i","start":200.65001,"end":200.97,"confidence":0.99641836,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01351848803460598},{"word":"n","start":200.97,"end":201.37001,"confidence":0.9981369,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.010135850869119167},{"word":"f","start":201.37001,"end":201.77,"confidence":0.64673615,"punctuated_word":"f","sentiment":"neutral","sentiment_score":0.010660219006240368},{"word":"dash","start":201.77,"end":202.01001,"confidence":0.99946445,"punctuated_word":"dash","sentiment":"neutral","sentiment_score":0.013691396452486517},{"word":"two","start":202.01001,"end":202.51001,"confidence":0.9624849,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":0.011064649559557438},{"word":"yep","start":206.09,"end":206.41,"confidence":0.9508883,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.012956153601408005},{"word":"it","start":206.41,"end":206.57,"confidence":0.9294943,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.006747790612280369},{"word":"says","start":206.57,"end":207.07,"confidence":0.9370912,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.0024780286476016045},{"word":"when","start":207.29001,"end":207.79001,"confidence":0.30163175,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.0007093381136655807},{"word":"when","start":208.01001,"end":208.49,"confidence":0.72267044,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.0014655068516731262},{"word":"access","start":208.49,"end":208.99,"confidence":0.8867768,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.0028371140360832214},{"word":"private","start":209.05,"end":209.53,"confidence":0.5697201,"punctuated_word":"private","sentiment":"neutral","sentiment_score":-0.0006197486072778702},{"word":"p","start":209.53,"end":209.77,"confidence":0.7298196,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.00018231943249702456},{"word":"p","start":209.77,"end":210.01001,"confidence":0.96644306,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.00031703151762485504},{"word":"p","start":210.01001,"end":210.33,"confidence":0.961057,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.002072082832455635},{"word":"o","start":210.33,"end":210.57,"confidence":0.9959928,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.004146232735365629},{"word":"e","start":210.57,"end":211.07,"confidence":0.8642629,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":0.0036972644738852978},{"word":"it","start":216.155,"end":216.39499,"confidence":0.9850782,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.016599904745817184},{"word":"has","start":216.39499,"end":216.89499,"confidence":0.9936382,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.014993416145443916},{"word":"the","start":217.19499,"end":217.515,"confidence":0.9424276,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.018557671457529068},{"word":"username","start":217.515,"end":218.015,"confidence":0.99527246,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.015390044078230858},{"word":"as","start":218.715,"end":219.03499,"confidence":0.99080867,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.017384620383381844},{"word":"one","start":219.03499,"end":219.435,"confidence":0.8726233,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.016796505078673363},{"word":"o","start":219.435,"end":219.755,"confidence":0.99745715,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.022422831505537033},{"word":"o","start":219.755,"end":220.07501,"confidence":0.99745715,"punctuated_word":"o,","sentiment":"neutral","sentiment_score":0.018455632030963898},{"word":"39@airtel..au","start":220.075,"end":222.97499,"confidence":0.88684887,"punctuated_word":"39@Airtel..au,","sentiment":"neutral","sentiment_score":0.013231445103883743},{"word":"and","start":224.47499,"end":224.635,"confidence":0.98944676,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.015703700482845306},{"word":"the","start":224.635,"end":224.875,"confidence":0.99898225,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02699300087988377},{"word":"password","start":224.875,"end":225.375,"confidence":0.9996848,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.020174572244286537},{"word":"is","start":225.75499,"end":226.25499,"confidence":0.999569,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.019710900261998177},{"word":"airwithaa123at10039","start":226.31499,"end":232.45,"confidence":0.8370043,"punctuated_word":"AirWithAA123At10039.","sentiment":"neutral","sentiment_score":0.01763894036412239},{"word":"what's","start":241.31,"end":241.47,"confidence":0.97248,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.011080238036811352},{"word":"that","start":241.47,"end":241.79,"confidence":0.96135354,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.015286436304450037},{"word":"sorry","start":241.79,"end":242.29,"confidence":0.8050015,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.03359358012676239},{"word":"yep","start":250.045,"end":250.545,"confidence":0.92623127,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.017783330753445625},{"word":"so","start":250.605,"end":251.08499,"confidence":0.9963159,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.004838593304157257},{"word":"all","start":251.08499,"end":251.325,"confidence":0.82981586,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.0029301717877388},{"word":"i","start":251.325,"end":251.64499,"confidence":0.51489866,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00028189271688461304},{"word":"did","start":251.64499,"end":252.14499,"confidence":0.47813123,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.006996020674705505},{"word":"take","start":252.685,"end":253.185,"confidence":0.432139,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.009366743266582487},{"word":"the","start":253.56499,"end":253.805,"confidence":0.54718924,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016693126410245895},{"word":"cable","start":253.805,"end":254.28499,"confidence":0.99478453,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.02297298237681389},{"word":"that","start":254.28499,"end":254.44499,"confidence":0.99513006,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03425849601626396},{"word":"was","start":254.44499,"end":254.94499,"confidence":0.99783653,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.028584524989128113},{"word":"plugged","start":255.74,"end":255.98001,"confidence":0.9987675,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.02526203729212284},{"word":"into","start":255.98001,"end":256.14,"confidence":0.95784837,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.039103273302316666},{"word":"my","start":256.14,"end":256.38,"confidence":0.99951804,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.05405298247933388},{"word":"old","start":256.38,"end":256.7,"confidence":0.9953316,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.05225740373134613},{"word":"router","start":256.7,"end":257.2,"confidence":0.9992023,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.030921153724193573},{"word":"and","start":257.5,"end":257.74,"confidence":0.9465123,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.025141213089227676},{"word":"plugged","start":257.74,"end":258.06,"confidence":0.9513857,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.02121308259665966},{"word":"it","start":258.06,"end":258.22,"confidence":0.9734683,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.027910958975553513},{"word":"in","start":258.22,"end":258.72,"confidence":0.8786569,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02239987999200821},{"word":"in","start":259.26,"end":259.5,"confidence":0.36359665,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01545550301671028},{"word":"the","start":259.5,"end":259.74,"confidence":0.9782362,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0033245794475078583},{"word":"wan","start":259.74,"end":260.22,"confidence":0.94811344,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":-0.005316111259162426},{"word":"wan","start":260.22,"end":260.62,"confidence":0.9945345,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":-0.006665673106908798},{"word":"port","start":260.62,"end":261.12,"confidence":0.98378456,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":-0.010529739782214165},{"word":"okay","start":278.065,"end":278.38498,"confidence":0.9510788,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06792517006397247},{"word":"no","start":278.38498,"end":278.54498,"confidence":0.9795124,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.12129361927509308},{"word":"worries","start":278.54498,"end":278.865,"confidence":0.9974656,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.12455742061138152},{"word":"thank","start":278.865,"end":279.025,"confidence":0.9943644,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2767845690250397},{"word":"you","start":279.025,"end":279.525,"confidence":0.99852765,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.24993576109409332},{"word":"yep","start":303.295,"end":303.795,"confidence":0.9914157,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10451656579971312},{"word":"so","start":312.84,"end":313.08002,"confidence":0.92244595,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0054779574275016785},{"word":"you","start":313.08002,"end":313.24,"confidence":0.993903,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.001898765563964844},{"word":"want","start":313.24,"end":313.48,"confidence":0.9983773,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.00524960458278656},{"word":"me","start":313.48,"end":313.64,"confidence":0.99586654,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.023204464465379715},{"word":"to","start":313.64,"end":314.14,"confidence":0.99456173,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010510683059692385},{"word":"turn","start":314.28,"end":314.52,"confidence":0.99607456,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":0.017829686403274536},{"word":"it","start":314.52,"end":314.6,"confidence":0.9978163,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.010809004306793211},{"word":"off","start":314.6,"end":314.84,"confidence":0.9303926,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.0067840442061424255},{"word":"and","start":314.84,"end":315.0,"confidence":0.9932151,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.026642777025699615},{"word":"turn","start":315.0,"end":315.16,"confidence":0.9963649,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":0.03164209425449371},{"word":"it","start":315.16,"end":315.24,"confidence":0.9950228,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.018644951283931732},{"word":"back","start":315.24,"end":315.4,"confidence":0.9996158,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.02065136283636093},{"word":"on","start":315.4,"end":315.64,"confidence":0.99905235,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.006188333034515381},{"word":"again","start":315.64,"end":316.14,"confidence":0.99520236,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.00229833647608757},{"word":"how","start":321.16,"end":321.4,"confidence":0.6746855,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.046764008700847626},{"word":"do","start":321.4,"end":321.56,"confidence":0.9985728,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04414810240268707},{"word":"i","start":321.56,"end":321.72,"confidence":0.9986217,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.025322340428829193},{"word":"do","start":321.72,"end":321.88,"confidence":0.99883646,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02827088162302971},{"word":"that","start":321.88,"end":322.38,"confidence":0.99721706,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.04181002825498581},{"word":"hold","start":334.13498,"end":334.455,"confidence":0.99512744,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":-0.026750247925519943},{"word":"on","start":334.455,"end":334.615,"confidence":0.99164677,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.021192867308855057},{"word":"give","start":334.615,"end":334.775,"confidence":0.9940884,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":-0.03650766238570213},{"word":"me","start":334.775,"end":334.85498,"confidence":0.998437,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.024705156683921817},{"word":"one","start":334.85498,"end":335.19,"confidence":0.9988036,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.042778126895427704},{"word":"second","start":335.35,"end":335.67,"confidence":0.9915967,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.015897780656814575},{"word":"let","start":335.67,"end":335.91,"confidence":0.99223363,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.012188095599412918},{"word":"me","start":335.91,"end":336.15,"confidence":0.99831045,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.009708534926176071},{"word":"try","start":336.15,"end":336.39,"confidence":0.9834714,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.010481741279363632},{"word":"and","start":336.39,"end":336.55,"confidence":0.9877225,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.002983707934617996},{"word":"find","start":336.55,"end":336.87,"confidence":0.9993554,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.00092460960149765},{"word":"it","start":336.87,"end":337.37,"confidence":0.9975133,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.004663793370127678},{"word":"there","start":345.19,"end":345.43,"confidence":0.9356252,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.006379798054695129},{"word":"is","start":345.43,"end":345.67,"confidence":0.99891233,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.004117193631827831},{"word":"one","start":345.67,"end":346.17,"confidence":0.9994412,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0007130913436412811},{"word":"there","start":347.48502,"end":347.725,"confidence":0.99930966,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.0006145182996988297},{"word":"is","start":347.725,"end":348.225,"confidence":0.9997919,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.005645946599543095},{"word":"one","start":348.92502,"end":349.005,"confidence":0.9997973,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.005607045255601406},{"word":"light","start":349.005,"end":349.325,"confidence":0.94508207,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.0011103171855211258},{"word":"at","start":349.325,"end":349.565,"confidence":0.9971324,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.017925094813108444},{"word":"the","start":349.565,"end":349.725,"confidence":0.9990107,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009744979441165924},{"word":"front","start":349.725,"end":349.96503,"confidence":0.9117832,"punctuated_word":"front,","sentiment":"neutral","sentiment_score":-0.004977772943675518},{"word":"and","start":349.96503,"end":350.125,"confidence":0.99945325,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004926505498588085},{"word":"it","start":350.125,"end":350.36502,"confidence":0.9853812,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.007741965353488922},{"word":"is","start":350.36502,"end":350.605,"confidence":0.9988574,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009957753121852876},{"word":"red","start":350.605,"end":351.105,"confidence":0.9971799,"punctuated_word":"red.","sentiment":"neutral","sentiment_score":0.0003449544310569763},{"word":"so","start":355.165,"end":355.665,"confidence":0.99255,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00990026257932186},{"word":"at","start":356.36502,"end":356.605,"confidence":0.9013449,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.005356974899768829},{"word":"the","start":356.605,"end":356.685,"confidence":0.99902713,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01398911327123642},{"word":"back","start":356.685,"end":357.005,"confidence":0.97813153,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":0.01633579656481743},{"word":"i've","start":357.005,"end":357.165,"confidence":0.99974257,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.011362366378307344},{"word":"got","start":357.165,"end":357.48502,"confidence":0.9998857,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.013551443815231323},{"word":"a","start":357.48502,"end":357.565,"confidence":0.9954035,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.012739266268908978},{"word":"little","start":357.565,"end":357.885,"confidence":0.9999001,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.018080435693264008},{"word":"hole","start":357.885,"end":358.125,"confidence":0.98172325,"punctuated_word":"hole","sentiment":"neutral","sentiment_score":0.004220291972160339},{"word":"that","start":358.125,"end":358.285,"confidence":0.91646475,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.006630219519138336},{"word":"says","start":358.285,"end":358.605,"confidence":0.98999244,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.0024155080318450928},{"word":"reset","start":358.605,"end":359.08502,"confidence":0.8986601,"punctuated_word":"reset,","sentiment":"neutral","sentiment_score":0.001997876912355423},{"word":"and","start":359.08502,"end":359.24503,"confidence":0.9944607,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.003347303718328476},{"word":"i've","start":359.24503,"end":359.405,"confidence":0.99961567,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.01152890082448721},{"word":"got","start":359.405,"end":359.80502,"confidence":0.99900264,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.022965185344219208},{"word":"wps","start":359.80502,"end":360.30502,"confidence":0.93494713,"punctuated_word":"WPS","sentiment":"neutral","sentiment_score":0.01774253323674202},{"word":"for","start":360.52502,"end":360.765,"confidence":0.9533538,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015707042068243027},{"word":"a","start":360.765,"end":360.845,"confidence":0.99657744,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03219449147582054},{"word":"little","start":360.845,"end":361.165,"confidence":0.99991906,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.04887079074978829},{"word":"button","start":361.165,"end":361.665,"confidence":0.99785805,"punctuated_word":"button.","sentiment":"neutral","sentiment_score":0.019407976418733597},{"word":"you","start":361.87,"end":362.03,"confidence":0.9921639,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.016464438289403915},{"word":"want","start":362.03,"end":362.11,"confidence":0.9995542,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.027566805481910706},{"word":"me","start":362.11,"end":362.19,"confidence":0.99941146,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0198272243142128},{"word":"to","start":362.19,"end":362.43,"confidence":0.99880636,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015818268060684204},{"word":"hold","start":362.43,"end":362.59,"confidence":0.99368805,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.01696496456861496},{"word":"in","start":362.59,"end":362.75,"confidence":0.990853,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.011028699576854706},{"word":"the","start":362.75,"end":362.91,"confidence":0.99923134,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027566082775592804},{"word":"reset","start":362.91,"end":363.22998,"confidence":0.9980134,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":0.015659861266613007},{"word":"button","start":363.22998,"end":363.55,"confidence":0.9360484,"punctuated_word":"button.","sentiment":"neutral","sentiment_score":0.0025971289724111557},{"word":"right","start":363.55,"end":364.05,"confidence":0.9358499,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.035440944135189056},{"word":"yeah","start":393.27002,"end":393.59,"confidence":0.7205346,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06483684480190277},{"word":"give","start":393.59,"end":393.83002,"confidence":0.98337746,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.04546548426151275},{"word":"me","start":393.83002,"end":394.23,"confidence":0.99804354,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05036580190062523},{"word":"one","start":394.23,"end":394.71002,"confidence":0.9966936,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03320892155170441},{"word":"sec","start":394.71002,"end":395.11002,"confidence":0.9679074,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.05421069636940956},{"word":"i'm","start":395.11002,"end":395.27002,"confidence":0.6958995,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.06812937557697296},{"word":"just","start":395.27002,"end":395.43002,"confidence":0.98106545,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06281452625989914},{"word":"gonna","start":395.43002,"end":395.67,"confidence":0.8152198,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.07106980681419373},{"word":"form","start":395.67,"end":395.99002,"confidence":0.43829578,"punctuated_word":"form","sentiment":"neutral","sentiment_score":0.09591169655323029},{"word":"something","start":395.99002,"end":396.39,"confidence":0.97486037,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.10081495344638824},{"word":"that'll","start":396.39,"end":396.63,"confidence":0.7118828,"punctuated_word":"that'll","sentiment":"neutral","sentiment_score":0.11002173274755478},{"word":"fit","start":396.63,"end":396.79,"confidence":0.47817516,"punctuated_word":"fit","sentiment":"neutral","sentiment_score":0.10283514857292177},{"word":"into","start":396.79,"end":397.03,"confidence":0.8537383,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.11364689469337463},{"word":"that","start":397.03,"end":397.19,"confidence":0.72801256,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0629785805940628},{"word":"little","start":397.19,"end":397.51,"confidence":0.9817209,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.06656084954738617},{"word":"hole","start":397.51,"end":398.01,"confidence":0.9856593,"punctuated_word":"hole.","sentiment":"neutral","sentiment_score":0.0494525283575058},{"word":"yeah","start":406.905,"end":407.225,"confidence":0.97917604,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13132674992084503},{"word":"okay","start":407.225,"end":407.625,"confidence":0.997833,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2226776033639908},{"word":"cool","start":407.625,"end":408.125,"confidence":0.9991541,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.2637465000152588},{"word":"because","start":463.395,"end":463.79498,"confidence":0.9352767,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.10908134281635284},{"word":"the","start":463.79498,"end":463.955,"confidence":0.99740523,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.29651862382888794},{"word":"router","start":463.955,"end":464.435,"confidence":0.9717268,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.15021060407161713},{"word":"i've","start":464.435,"end":464.675,"confidence":0.98287153,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.22280101478099823},{"word":"got","start":464.675,"end":465.155,"confidence":0.9084198,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.2434045672416687},{"word":"is","start":465.155,"end":465.63498,"confidence":0.983714,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.17654314637184143},{"word":"about","start":465.63498,"end":466.115,"confidence":0.984832,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.12837865948677063},{"word":"five","start":466.115,"end":466.615,"confidence":0.8105365,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.16317535936832428},{"word":"years","start":466.675,"end":467.07498,"confidence":0.70476127,"punctuated_word":"years","sentiment":"neutral","sentiment_score":-0.17608782649040222},{"word":"old","start":467.07498,"end":467.57498,"confidence":0.7427477,"punctuated_word":"old,","sentiment":"neutral","sentiment_score":-0.10792848467826845},{"word":"and","start":469.47,"end":469.95,"confidence":0.999461,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1234230101108551},{"word":"i","start":469.95,"end":470.19,"confidence":0.9983506,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.199383944272995},{"word":"just","start":470.19,"end":470.51,"confidence":0.9992501,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1842268407344818},{"word":"wanted","start":470.51,"end":470.83,"confidence":0.9983664,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.19954341650009155},{"word":"to","start":470.83,"end":471.15,"confidence":0.9993383,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12093323469161989},{"word":"upgrade","start":471.15,"end":471.63,"confidence":0.999171,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":-0.04116739332675934},{"word":"it","start":471.63,"end":471.71,"confidence":0.9477863,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06588678061962128},{"word":"because","start":471.71,"end":472.03,"confidence":0.6253734,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.15575793385505676},{"word":"it","start":472.03,"end":472.19,"confidence":0.9985274,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.19876813888549805},{"word":"seemed","start":472.19,"end":472.43,"confidence":0.939424,"punctuated_word":"seemed","sentiment":"neutral","sentiment_score":-0.19763216376304624},{"word":"like","start":472.43,"end":472.67,"confidence":0.9754429,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1625773161649704},{"word":"when","start":472.67,"end":472.91,"confidence":0.9812392,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.14701606333255768},{"word":"i","start":472.91,"end":472.99,"confidence":0.9988709,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.182721346616745},{"word":"was","start":472.99,"end":473.15,"confidence":0.9876752,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.2170502096414566},{"word":"trying","start":473.15,"end":473.47,"confidence":0.98642284,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.2181645929813385},{"word":"to","start":473.47,"end":473.55,"confidence":0.9932528,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18372920155525208},{"word":"watch","start":473.55,"end":474.05,"confidence":0.9989139,"punctuated_word":"watch","sentiment":"neutral","sentiment_score":-0.16088101267814636},{"word":"sports","start":475.63,"end":476.03,"confidence":0.8917171,"punctuated_word":"sports","sentiment":"neutral","sentiment_score":-0.07522425800561905},{"word":"and","start":476.03,"end":476.35,"confidence":0.98047215,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1837548315525055},{"word":"stuff","start":476.35,"end":476.85,"confidence":0.95316315,"punctuated_word":"stuff,","sentiment":"neutral","sentiment_score":-0.2535073459148407},{"word":"it","start":476.91,"end":477.23,"confidence":0.9964999,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3735051155090332},{"word":"was","start":477.23,"end":477.63,"confidence":0.9959764,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.36432355642318726},{"word":"lagging","start":477.63,"end":478.13,"confidence":0.8412068,"punctuated_word":"lagging.","sentiment":"neutral","sentiment_score":-0.2783374488353729},{"word":"no","start":488.405,"end":488.905,"confidence":0.8545886,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11202393472194672},{"word":"yep","start":492.08502,"end":492.58502,"confidence":0.9944093,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.032152097672224045},{"word":"okay","start":550.435,"end":550.915,"confidence":0.7534231,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02906006760895252},{"word":"so","start":550.915,"end":551.155,"confidence":0.9956132,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.022688668221235275},{"word":"i've","start":551.155,"end":551.315,"confidence":0.7906325,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.030024755746126175},{"word":"just","start":551.315,"end":551.635,"confidence":0.9989957,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.030828110873699188},{"word":"we're","start":551.715,"end":551.955,"confidence":0.9377836,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.05144542455673218},{"word":"up","start":551.955,"end":552.115,"confidence":0.9855628,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.0788087472319603},{"word":"to","start":552.115,"end":552.275,"confidence":0.9897614,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03318639099597931},{"word":"i've","start":552.355,"end":552.59503,"confidence":0.9903128,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.04950098693370819},{"word":"reset","start":552.59503,"end":552.915,"confidence":0.9834925,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":0.04670870304107666},{"word":"it","start":552.915,"end":553.155,"confidence":0.99092615,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0018996819853782656},{"word":"and","start":553.155,"end":553.655,"confidence":0.92475724,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017150461673736572},{"word":"relubbed","start":553.715,"end":554.215,"confidence":0.77775484,"punctuated_word":"relubbed","sentiment":"neutral","sentiment_score":0.032288793474435806},{"word":"it","start":554.275,"end":554.435,"confidence":0.39510044,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02770752459764481},{"word":"in","start":554.435,"end":554.935,"confidence":0.8164785,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.033441778272390366},{"word":"and","start":556.39,"end":556.55005,"confidence":0.98966277,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05103928968310356},{"word":"now","start":556.55005,"end":556.79004,"confidence":0.9865675,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.04245657846331597},{"word":"you","start":556.79004,"end":556.87006,"confidence":0.99141884,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.045520227402448654},{"word":"want","start":556.87006,"end":557.03,"confidence":0.99847144,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.04651441052556038},{"word":"me","start":557.03,"end":557.27,"confidence":0.99897456,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04827428609132767},{"word":"to","start":557.27,"end":557.35004,"confidence":0.9989722,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04805712401866913},{"word":"set","start":557.35004,"end":557.59,"confidence":0.93541664,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.07281641662120819},{"word":"it","start":557.59,"end":558.09,"confidence":0.99844825,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05368155241012573},{"word":"to","start":558.23004,"end":558.39,"confidence":0.9883128,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06199883297085762},{"word":"ppoe","start":558.39,"end":558.89,"confidence":0.8131565,"punctuated_word":"PPOE?","sentiment":"neutral","sentiment_score":0.04507693648338318},{"word":"yep","start":561.67004,"end":562.17004,"confidence":0.9647839,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.059035539627075195},{"word":"yep","start":585.31,"end":585.71,"confidence":0.7941915,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.12087064236402512},{"word":"there's","start":585.71,"end":586.11,"confidence":0.8518809,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.09608402103185654},{"word":"the","start":586.11,"end":586.51,"confidence":0.86234796,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10022377967834473},{"word":"email","start":586.51,"end":587.01,"confidence":0.98706365,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.08852821588516235},{"word":"okay","start":588.83,"end":589.33,"confidence":0.99740195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10736353695392609},{"word":"yeah","start":595.79,"end":596.29,"confidence":0.97652304,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05134887248277664},{"word":"k","start":597.87,"end":598.305,"confidence":0.8378197,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.15666237473487854},{"word":"so","start":598.385,"end":598.785,"confidence":0.99786866,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2390552908182144},{"word":"it's","start":598.785,"end":598.865,"confidence":0.527484,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.3204456567764282},{"word":"easy","start":598.865,"end":599.365,"confidence":0.39825398,"punctuated_word":"easy","sentiment":"positive","sentiment_score":0.4097769856452942},{"word":"to","start":599.665,"end":599.825,"confidence":0.6543152,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3409058451652527},{"word":"do","start":599.825,"end":599.90497,"confidence":0.19906779,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.2882689833641052},{"word":"the","start":599.90497,"end":599.985,"confidence":0.27875763,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2787185311317444},{"word":"nine","start":599.985,"end":600.235,"confidence":0.62811464,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.17426100373268127},{"word":"one","start":600.235,"end":600.735,"confidence":0.88898623,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.2013091892004013},{"word":"yes","start":654.825,"end":655.325,"confidence":0.7872021,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09562228620052338},{"word":"so","start":655.385,"end":655.865,"confidence":0.99659735,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07052506506443024},{"word":"it","start":655.865,"end":656.105,"confidence":0.97733134,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.026617012917995453},{"word":"so","start":656.34503,"end":656.585,"confidence":0.98935425,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.03389451280236244},{"word":"it's","start":656.585,"end":656.745,"confidence":0.80212855,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03085702657699585},{"word":"i've","start":656.905,"end":657.145,"confidence":0.88180184,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.04569568485021591},{"word":"just","start":657.145,"end":657.385,"confidence":0.99910563,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.019864439964294434},{"word":"gone","start":657.385,"end":657.705,"confidence":0.7963056,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":-0.03477904573082924},{"word":"next","start":657.705,"end":658.205,"confidence":0.8043284,"punctuated_word":"next,","sentiment":"neutral","sentiment_score":-0.024033058434724808},{"word":"and","start":658.585,"end":658.825,"confidence":0.99893695,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03529650717973709},{"word":"then","start":658.825,"end":658.985,"confidence":0.9944666,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.029264014214277267},{"word":"it's","start":658.985,"end":659.145,"confidence":0.99198794,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0338602177798748},{"word":"gone","start":659.145,"end":659.645,"confidence":0.9566554,"punctuated_word":"gone","sentiment":"neutral","sentiment_score":-0.03623360767960549},{"word":"lan","start":659.78503,"end":660.185,"confidence":0.9019348,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":-0.022674039006233215},{"word":"setup","start":660.185,"end":660.685,"confidence":0.8906028,"punctuated_word":"setup.","sentiment":"neutral","sentiment_score":-0.03407881408929825},{"word":"do","start":662.985,"end":663.145,"confidence":0.90178394,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.010843820869922638},{"word":"i","start":663.145,"end":663.305,"confidence":0.99959093,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004744142293930054},{"word":"just","start":663.305,"end":663.625,"confidence":0.9880717,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.011933857575058935},{"word":"click","start":663.625,"end":663.865,"confidence":0.94972473,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.021320799365639687},{"word":"next","start":663.865,"end":664.365,"confidence":0.9906533,"punctuated_word":"next?","sentiment":"neutral","sentiment_score":0.014026910997927187},{"word":"next","start":667.705,"end":668.19,"confidence":0.9283693,"punctuated_word":"Next.","sentiment":"neutral","sentiment_score":-0.001186322420835495},{"word":"and","start":668.59,"end":668.75,"confidence":0.996951,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.005213974043726921},{"word":"then","start":668.75,"end":668.91,"confidence":0.9994935,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.00305057130753994},{"word":"it's","start":668.91,"end":669.23,"confidence":0.993694,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.005654770415276289},{"word":"got","start":669.23,"end":669.55,"confidence":0.9963321,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.011689698323607445},{"word":"admin","start":669.55,"end":670.05,"confidence":0.9986993,"punctuated_word":"admin","sentiment":"neutral","sentiment_score":0.025340786203742027},{"word":"accounts","start":671.15,"end":671.65,"confidence":0.8640888,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.0006651030853390694},{"word":"can","start":675.15,"end":675.47003,"confidence":0.78338766,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.020867228507995605},{"word":"i","start":675.47003,"end":675.55,"confidence":0.99560344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.020169097930192947},{"word":"just","start":675.55,"end":675.87,"confidence":0.9978485,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.027374260127544403},{"word":"leave","start":675.87,"end":676.11,"confidence":0.98639154,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.01638883352279663},{"word":"that","start":676.11,"end":676.35,"confidence":0.99930656,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02069677785038948},{"word":"as","start":676.35,"end":676.59,"confidence":0.96746594,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.03755257651209831},{"word":"is","start":676.59,"end":677.09,"confidence":0.9760853,"punctuated_word":"is?","sentiment":"neutral","sentiment_score":0.015210572630167007},{"word":"can","start":678.99,"end":679.23,"confidence":0.7500348,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.002016548067331314},{"word":"i","start":679.23,"end":679.31,"confidence":0.9909593,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00011257454752922058},{"word":"just","start":679.31,"end":679.55,"confidence":0.9959259,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0025846660137176514},{"word":"skip","start":679.55,"end":679.87,"confidence":0.9183794,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":-0.008256901055574417},{"word":"that","start":679.87,"end":680.03,"confidence":0.76177245,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.022008901461958885},{"word":"oh","start":680.03,"end":680.19,"confidence":0.9506459,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.11531655490398408},{"word":"no","start":680.19,"end":680.35,"confidence":0.97452426,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.3022899925708771},{"word":"it","start":680.35,"end":680.51,"confidence":0.8447429,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.4431019723415375},{"word":"won't","start":680.51,"end":681.01,"confidence":0.9545327,"punctuated_word":"won't.","sentiment":"neutral","sentiment_score":-0.3281670808792114},{"word":"so","start":685.46497,"end":685.625,"confidence":0.9825811,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.18659046292304993},{"word":"i've","start":685.625,"end":685.865,"confidence":0.9896693,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1921108365058899},{"word":"gotta","start":685.865,"end":686.105,"confidence":0.53640443,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.25005537271499634},{"word":"come","start":686.105,"end":686.345,"confidence":0.99834406,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.2280943393707275},{"word":"up","start":686.345,"end":686.425,"confidence":0.99896026,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.14806632697582245},{"word":"with","start":686.425,"end":686.58496,"confidence":0.9422092,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.24621717631816864},{"word":"a","start":686.58496,"end":686.745,"confidence":0.8092684,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21945181488990784},{"word":"new","start":686.745,"end":686.985,"confidence":0.99918467,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.2429927289485931},{"word":"password","start":686.985,"end":687.46497,"confidence":0.715068,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.2192135751247406},{"word":"right","start":687.46497,"end":687.96497,"confidence":0.4357437,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.0637960359454155},{"word":"okay","start":739.73,"end":740.23,"confidence":0.7588667,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.021791797131299973},{"word":"now","start":742.305,"end":742.805,"confidence":0.99467754,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.046797074377536774},{"word":"it","start":743.025,"end":743.34503,"confidence":0.9207666,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0633721798658371},{"word":"says","start":743.34503,"end":743.825,"confidence":0.8297675,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.026669122278690335},{"word":"wireless","start":743.825,"end":744.325,"confidence":0.98326516,"punctuated_word":"wireless","sentiment":"neutral","sentiment_score":-0.022116489708423615},{"word":"setup","start":744.385,"end":744.885,"confidence":0.7305285,"punctuated_word":"setup.","sentiment":"neutral","sentiment_score":-0.042636312544345856},{"word":"so","start":745.025,"end":745.265,"confidence":0.45669618,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06034108251333237},{"word":"do","start":745.265,"end":745.425,"confidence":0.9824263,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.06353546679019928},{"word":"i","start":745.425,"end":745.585,"confidence":0.99333066,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09171722084283827},{"word":"change","start":745.585,"end":745.905,"confidence":0.88849884,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.06369383633136749},{"word":"i","start":745.985,"end":746.065,"confidence":0.4632162,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11943390965461732},{"word":"don't","start":746.065,"end":746.305,"confidence":0.99247193,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11662007868289948},{"word":"change","start":746.305,"end":746.625,"confidence":0.9775474,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.19121770560741425},{"word":"anything","start":746.625,"end":747.025,"confidence":0.98585564,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.11775030940771104},{"word":"there","start":747.025,"end":747.525,"confidence":0.85026276,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.15339046716690063},{"word":"hello","start":752.225,"end":752.725,"confidence":0.984268,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.00674932636320591},{"word":"yep","start":756.03,"end":756.51,"confidence":0.793597,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05830469727516174},{"word":"it","start":756.51,"end":756.75,"confidence":0.27126035,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.002983979880809784},{"word":"just","start":756.75,"end":756.83,"confidence":0.8143051,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.019637588411569595},{"word":"says","start":756.83,"end":757.15,"confidence":0.9647419,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.016700342297554016},{"word":"finish","start":757.15,"end":757.65,"confidence":0.8960401,"punctuated_word":"finish.","sentiment":"neutral","sentiment_score":0.028170254081487656},{"word":"do","start":764.11005,"end":764.19006,"confidence":0.17079976,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.071799635887146},{"word":"you","start":764.19006,"end":764.27,"confidence":0.6583007,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07086588442325592},{"word":"want","start":764.27,"end":764.51,"confidence":0.37614405,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.054085418581962585},{"word":"that","start":764.51,"end":764.75,"confidence":0.7931063,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.04032593220472336},{"word":"so","start":764.75,"end":764.91003,"confidence":0.7422326,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05048498511314392},{"word":"i'll","start":764.91003,"end":764.99005,"confidence":0.9327149,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05179756134748459},{"word":"hit","start":764.99005,"end":765.31,"confidence":0.9544653,"punctuated_word":"hit","sentiment":"neutral","sentiment_score":0.05378875136375427},{"word":"finish","start":765.31,"end":765.81,"confidence":0.94270337,"punctuated_word":"finish.","sentiment":"neutral","sentiment_score":0.04610966145992279},{"word":"alert","start":770.255,"end":770.755,"confidence":0.6994809,"punctuated_word":"Alert.","sentiment":"neutral","sentiment_score":0.06527958065271378},{"word":"change","start":770.895,"end":771.215,"confidence":0.97191083,"punctuated_word":"Change","sentiment":"neutral","sentiment_score":0.1660712957382202},{"word":"settings","start":771.215,"end":771.695,"confidence":0.7039008,"punctuated_word":"settings","sentiment":"neutral","sentiment_score":0.12152057886123656},{"word":"successful","start":771.695,"end":772.195,"confidence":0.97447336,"punctuated_word":"successful.","sentiment":"neutral","sentiment_score":0.0669642835855484},{"word":"do","start":772.415,"end":772.655,"confidence":0.99934953,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.17585806548595428},{"word":"not","start":772.655,"end":772.975,"confidence":0.9996996,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.19410105049610135},{"word":"turn","start":772.975,"end":773.295,"confidence":0.99945134,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.2072516232728958},{"word":"off","start":773.295,"end":773.535,"confidence":0.9775827,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.2669244110584259},{"word":"or","start":773.535,"end":774.015,"confidence":0.99773586,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.4062419831752777},{"word":"reboot","start":774.015,"end":774.515,"confidence":0.5703746,"punctuated_word":"reboot","sentiment":"negative","sentiment_score":-0.3554149568080902},{"word":"device","start":774.655,"end":775.055,"confidence":0.95288515,"punctuated_word":"device","sentiment":"negative","sentiment_score":-0.4084586203098297},{"word":"during","start":775.055,"end":775.375,"confidence":0.9995559,"punctuated_word":"during","sentiment":"negative","sentiment_score":-0.39760780334472656},{"word":"this","start":775.375,"end":775.615,"confidence":0.92808247,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3359057903289795},{"word":"time","start":775.615,"end":776.115,"confidence":0.93583155,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.196356862783432},{"word":"okay","start":823.19,"end":823.59,"confidence":0.8980908,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05343323200941086},{"word":"so","start":823.59,"end":823.83,"confidence":0.9965018,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.13448984920978546},{"word":"it","start":823.83,"end":823.99005,"confidence":0.9339643,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.25579917430877686},{"word":"just","start":823.99005,"end":824.23004,"confidence":0.9954661,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2476765215396881},{"word":"took","start":824.23004,"end":824.47003,"confidence":0.9975926,"punctuated_word":"took","sentiment":"neutral","sentiment_score":-0.2588284909725189},{"word":"me","start":824.47003,"end":824.71,"confidence":0.9993482,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.26206448674201965},{"word":"out","start":824.71,"end":824.95,"confidence":0.7524935,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.27521610260009766},{"word":"and","start":824.95,"end":825.11005,"confidence":0.970832,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.24841351807117465},{"word":"i've","start":825.11005,"end":825.27,"confidence":0.9388465,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.3042033314704895},{"word":"logged","start":825.27,"end":825.75,"confidence":0.99725217,"punctuated_word":"logged","sentiment":"neutral","sentiment_score":-0.29478147625923157},{"word":"back","start":825.75,"end":826.07,"confidence":0.7763384,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.3104599118232727},{"word":"in","start":826.07,"end":826.47003,"confidence":0.9893059,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.33462825417518616},{"word":"again","start":826.47003,"end":826.97003,"confidence":0.98853314,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.31732243299484253},{"word":"it's","start":832.84503,"end":833.245,"confidence":0.84959304,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.38061875104904175},{"word":"saying","start":833.245,"end":833.565,"confidence":0.9992441,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.3304682672023773},{"word":"i","start":833.565,"end":833.725,"confidence":0.9741519,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.45260441303253174},{"word":"still","start":833.725,"end":833.965,"confidence":0.9965875,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.5111555457115173},{"word":"don't","start":833.965,"end":834.205,"confidence":0.9997531,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5254844427108765},{"word":"have","start":834.205,"end":834.525,"confidence":0.99984336,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4523083567619324},{"word":"connection","start":834.525,"end":835.025,"confidence":0.9137103,"punctuated_word":"connection.","sentiment":"negative","sentiment_score":-0.4197472333908081},{"word":"yep","start":844.68,"end":845.18,"confidence":0.84330595,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06001739203929901},{"word":"do","start":868.32996,"end":868.57,"confidence":0.72975874,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.01980244740843773},{"word":"you","start":868.57,"end":868.64996,"confidence":0.9996908,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02033490315079689},{"word":"want","start":868.64996,"end":868.81,"confidence":0.9991346,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.02767418697476387},{"word":"me","start":868.81,"end":868.97,"confidence":0.9980539,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05238795280456543},{"word":"to","start":868.97,"end":869.20996,"confidence":0.9978573,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06303206086158752},{"word":"email","start":869.20996,"end":869.52997,"confidence":0.99857295,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.07533740997314453},{"word":"it","start":869.52997,"end":869.69,"confidence":0.9965299,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04652076214551926},{"word":"to","start":869.69,"end":869.85,"confidence":0.97866577,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.057569265365600586},{"word":"you","start":869.85,"end":869.93,"confidence":0.93275714,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.047165125608444214},{"word":"yeah","start":869.93,"end":870.08997,"confidence":0.809062,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11055396497249605},{"word":"i'm","start":870.08997,"end":870.25,"confidence":0.8097072,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.13465629518032074},{"word":"gonna","start":870.25,"end":870.57,"confidence":0.94972944,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.13432544469833374},{"word":"send","start":870.57,"end":870.73,"confidence":0.99713194,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.14513428509235382},{"word":"it","start":870.73,"end":870.88995,"confidence":0.9986981,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.13233891129493713},{"word":"to","start":870.88995,"end":871.05,"confidence":0.9968353,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1221037656068802},{"word":"you","start":871.05,"end":871.55,"confidence":0.9979666,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.10386211425065994},{"word":"okay","start":875.69,"end":876.19,"confidence":0.98924863,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06336559355258942},{"word":"okay","start":971.02496,"end":971.425,"confidence":0.87956274,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07284320145845413},{"word":"so","start":971.425,"end":971.665,"confidence":0.40523276,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05921148881316185},{"word":"i've","start":971.665,"end":972.14496,"confidence":0.25938272,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.08488567918539047},{"word":"sent","start":972.14496,"end":972.545,"confidence":0.23641403,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.09728941321372986},{"word":"you","start":972.545,"end":972.625,"confidence":0.93861616,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1178360879421234},{"word":"a","start":972.625,"end":972.70496,"confidence":0.86507857,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10350002348423004},{"word":"picture","start":972.70496,"end":973.105,"confidence":0.904904,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.11180828511714937},{"word":"i","start":973.105,"end":973.26495,"confidence":0.8675563,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0918084904551506},{"word":"sent","start":973.26495,"end":973.425,"confidence":0.72710687,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.1123904436826706},{"word":"you","start":973.425,"end":973.505,"confidence":0.95285106,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13572224974632263},{"word":"a","start":973.505,"end":973.58496,"confidence":0.5439409,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10819178819656372},{"word":"picture","start":973.58496,"end":974.06494,"confidence":0.9202051,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.11075767129659651},{"word":"the","start":974.06494,"end":974.14496,"confidence":0.80899775,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.03890703618526459},{"word":"first","start":974.14496,"end":974.38495,"confidence":0.98420006,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.01166333258152008},{"word":"one","start":974.38495,"end":974.625,"confidence":0.9946056,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.00798150897026062},{"word":"is","start":974.625,"end":974.70496,"confidence":0.51072806,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.007942333817481995},{"word":"pretty","start":974.70496,"end":975.02496,"confidence":0.98017806,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.010677188634872437},{"word":"ordinary","start":975.02496,"end":975.425,"confidence":0.75338966,"punctuated_word":"ordinary,","sentiment":"neutral","sentiment_score":0.014907751232385635},{"word":"so","start":975.425,"end":975.925,"confidence":0.91058594,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.023059360682964325},{"word":"i'll","start":976.08,"end":976.24,"confidence":0.6321928,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07806354761123657},{"word":"tell","start":976.24,"end":976.4,"confidence":0.40324494,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":0.03416324406862259},{"word":"you","start":976.4,"end":976.48004,"confidence":0.9997912,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0899277925491333},{"word":"it","start":976.48004,"end":976.98004,"confidence":0.76765376,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07761772722005844},{"word":"again","start":981.36005,"end":981.86005,"confidence":0.9990486,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.04157859086990357},{"word":"okay","start":997.575,"end":997.975,"confidence":0.6872894,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09594406187534332},{"word":"alright","start":997.975,"end":998.455,"confidence":0.5394166,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10224249213933943},{"word":"let","start":998.455,"end":998.695,"confidence":0.9044885,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.07611063122749329},{"word":"me","start":998.695,"end":999.195,"confidence":0.984874,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08757954835891724},{"word":"hell","start":1023.985,"end":1024.225,"confidence":0.4824505,"punctuated_word":"Hell,","sentiment":"neutral","sentiment_score":-0.2990846037864685},{"word":"i'm","start":1024.225,"end":1024.545,"confidence":0.81036985,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.29840394854545593},{"word":"second","start":1024.545,"end":1024.945,"confidence":0.1626027,"punctuated_word":"second","sentiment":"neutral","sentiment_score":-0.2645014226436615},{"word":"type","start":1024.945,"end":1025.1849,"confidence":0.37353313,"punctuated_word":"type","sentiment":"negative","sentiment_score":-0.3819559514522553},{"word":"of","start":1025.1849,"end":1025.4349,"confidence":0.33736292,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.34495604038238525},{"word":"that","start":1025.4349,"end":1025.9349,"confidence":0.6924764,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.3550429046154022},{"word":"what","start":1034.5701,"end":1034.81,"confidence":0.8317182,"punctuated_word":"What?","sentiment":"neutral","sentiment_score":-0.14467649161815643},{"word":"and","start":1034.81,"end":1035.05,"confidence":0.99072367,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.13417917490005493},{"word":"then","start":1035.05,"end":1035.2101,"confidence":0.9938024,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.1237419843673706},{"word":"just","start":1035.2101,"end":1035.4501,"confidence":0.78579897,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1208479180932045},{"word":"not","start":1035.4501,"end":1035.61,"confidence":0.98488337,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1543247103691101},{"word":"having","start":1035.61,"end":1036.11,"confidence":0.6929974,"punctuated_word":"having?","sentiment":"neutral","sentiment_score":-0.12903134524822235},{"word":"well","start":1040.25,"end":1040.75,"confidence":0.6450738,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.17454028129577637},{"word":"oh","start":1058.405,"end":1058.485,"confidence":0.71407646,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.01799551397562027},{"word":"there's","start":1058.485,"end":1058.985,"confidence":0.95558,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.005522819235920906},{"word":"there's","start":1059.0449,"end":1059.445,"confidence":0.9966494,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.011340364813804626},{"word":"the","start":1059.445,"end":1059.6849,"confidence":0.9659335,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005142323672771454},{"word":"pictures","start":1059.6849,"end":1060.1849,"confidence":0.995522,"punctuated_word":"pictures.","sentiment":"neutral","sentiment_score":0.006716442294418812},{"word":"they're","start":1060.86,"end":1061.1,"confidence":0.99231213,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":0.022339006885886192},{"word":"coming","start":1061.1,"end":1061.42,"confidence":0.9991234,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":0.01212971657514572},{"word":"through","start":1061.42,"end":1061.74,"confidence":0.994204,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.023045716807246208},{"word":"now","start":1061.74,"end":1061.98,"confidence":0.98893577,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.019713370129466057},{"word":"i'll","start":1061.98,"end":1062.14,"confidence":0.7376393,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0322759747505188},{"word":"get","start":1062.14,"end":1062.3,"confidence":0.97157043,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.024150021374225616},{"word":"through","start":1062.3,"end":1062.54,"confidence":0.7205727,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.041430048644542694},{"word":"what","start":1062.54,"end":1062.7,"confidence":0.9744332,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.02745387703180313},{"word":"you","start":1062.7,"end":1062.78,"confidence":0.9978892,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014945082366466522},{"word":"gotta","start":1062.78,"end":1063.1,"confidence":0.78943104,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":0.004785791039466858},{"word":"do","start":1063.1,"end":1063.6,"confidence":0.9975771,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.013415254652500153},{"word":"i","start":1072.78,"end":1072.9401,"confidence":0.8864596,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13300298154354095},{"word":"just","start":1072.9401,"end":1073.1,"confidence":0.98003024,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1262097805738449},{"word":"did","start":1073.1,"end":1073.6,"confidence":0.9452795,"punctuated_word":"did.","sentiment":"neutral","sentiment_score":0.09915154427289964},{"word":"so","start":1084.3151,"end":1084.555,"confidence":0.80138755,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.114977166056633},{"word":"i've","start":1084.555,"end":1084.795,"confidence":0.92954123,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.12629127502441406},{"word":"just","start":1084.795,"end":1085.035,"confidence":0.99942315,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11725763231515884},{"word":"sent","start":1085.035,"end":1085.1951,"confidence":0.9408632,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.1056903824210167},{"word":"you","start":1085.1951,"end":1085.435,"confidence":0.99735093,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12858176231384277},{"word":"the","start":1085.435,"end":1085.595,"confidence":0.99910116,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12449609488248824},{"word":"router","start":1085.595,"end":1086.095,"confidence":0.9993001,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.098732627928257},{"word":"and","start":1086.155,"end":1086.395,"confidence":0.9681791,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15859761834144592},{"word":"how","start":1086.395,"end":1086.635,"confidence":0.9947678,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.13173969089984894},{"word":"they're","start":1086.635,"end":1086.875,"confidence":0.9808942,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":0.1262555718421936},{"word":"connected","start":1086.875,"end":1087.375,"confidence":0.8550323,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.09269324690103532},{"word":"and","start":1088.9551,"end":1089.1951,"confidence":0.8116801,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04203018546104431},{"word":"what","start":1089.1951,"end":1089.435,"confidence":0.99729127,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.004097148776054382},{"word":"else","start":1089.435,"end":1089.675,"confidence":0.9981652,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.022841595113277435},{"word":"do","start":1089.675,"end":1089.755,"confidence":0.9925821,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.019126415252685547},{"word":"you","start":1089.755,"end":1089.915,"confidence":0.99950504,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006570905447006226},{"word":"want","start":1089.915,"end":1090.415,"confidence":0.99715143,"punctuated_word":"want?","sentiment":"neutral","sentiment_score":0.0012922342866659164},{"word":"like","start":1091.7999,"end":1092.2799,"confidence":0.8885848,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.029827410355210304},{"word":"to","start":1092.2799,"end":1092.44,"confidence":0.36577192,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01236560195684433},{"word":"the","start":1092.44,"end":1092.6799,"confidence":0.820192,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01985672116279602},{"word":"when","start":1093.08,"end":1093.58,"confidence":0.5803818,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.01813114807009697},{"word":"i","start":1093.6399,"end":1093.8799,"confidence":0.98294556,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05226795002818107},{"word":"plug","start":1093.8799,"end":1094.12,"confidence":0.9839691,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":-0.03373634070158005},{"word":"it","start":1094.12,"end":1094.2799,"confidence":0.9977543,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.023072198033332825},{"word":"into","start":1094.2799,"end":1094.6,"confidence":0.9596442,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.030200030654668808},{"word":"my","start":1094.6,"end":1094.7599,"confidence":0.99915063,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.07300832867622375},{"word":"old","start":1094.7599,"end":1095.0,"confidence":0.9964987,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.09009970724582672},{"word":"router","start":1095.0,"end":1095.48,"confidence":0.81735194,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.03761284798383713},{"word":"like","start":1095.48,"end":1095.72,"confidence":0.79289675,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.036108843982219696},{"word":"the","start":1095.72,"end":1095.96,"confidence":0.99741435,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04096727445721626},{"word":"old","start":1095.96,"end":1096.36,"confidence":0.999302,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.04099319502711296},{"word":"five","start":1096.36,"end":1096.6,"confidence":0.99529266,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.027025680989027023},{"word":"year","start":1096.6,"end":1096.7599,"confidence":0.9988794,"punctuated_word":"year","sentiment":"neutral","sentiment_score":-0.011772848665714264},{"word":"old","start":1096.7599,"end":1097.08,"confidence":0.99975055,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.026102781295776367},{"word":"router","start":1097.08,"end":1097.58,"confidence":0.9083127,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.015726955607533455},{"word":"i","start":1097.96,"end":1098.2,"confidence":0.9995901,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0021522492170333862},{"word":"plug","start":1098.2,"end":1098.5199,"confidence":0.739199,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.00817195326089859},{"word":"the","start":1098.5199,"end":1098.6799,"confidence":0.9507748,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021085117012262344},{"word":"cable","start":1098.6799,"end":1099.1799,"confidence":0.8960496,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.020160578191280365},{"word":"straight","start":1099.24,"end":1099.48,"confidence":0.9646621,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":0.053965747356414795},{"word":"back","start":1099.48,"end":1099.6399,"confidence":0.9969217,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.048613425344228745},{"word":"into","start":1099.6399,"end":1099.8799,"confidence":0.99319035,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.048798996955156326},{"word":"that","start":1099.8799,"end":1100.2,"confidence":0.99878055,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.042246099561452866},{"word":"and","start":1100.2,"end":1100.36,"confidence":0.53159285,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06645594537258148},{"word":"it","start":1100.36,"end":1100.5199,"confidence":0.9988109,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09155148267745972},{"word":"works","start":1100.5199,"end":1101.0199,"confidence":0.8286444,"punctuated_word":"works.","sentiment":"neutral","sentiment_score":0.026282258331775665},{"word":"so","start":1101.48,"end":1101.6399,"confidence":0.78238875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09388439357280733},{"word":"it's","start":1101.6399,"end":1101.7999,"confidence":0.9482396,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.14350512623786926},{"word":"got","start":1101.7999,"end":1101.96,"confidence":0.99439245,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.16607220470905304},{"word":"nothing","start":1101.96,"end":1102.36,"confidence":0.99983156,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.2263038754463196},{"word":"to","start":1102.36,"end":1102.5199,"confidence":0.99938726,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18571476638317108},{"word":"do","start":1102.5199,"end":1102.7599,"confidence":0.9995491,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.2131313979625702},{"word":"with","start":1102.7599,"end":1103.0,"confidence":0.99925965,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.19671225547790527},{"word":"connection","start":1103.0,"end":1103.5,"confidence":0.9708998,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.2159889340400696},{"word":"it's","start":1103.5599,"end":1103.7999,"confidence":0.9946079,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.11141827702522278},{"word":"something","start":1103.7999,"end":1104.2999,"confidence":0.9990533,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.07529038190841675},{"word":"to","start":1104.5199,"end":1104.6799,"confidence":0.99966526,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06642412394285202},{"word":"do","start":1104.6799,"end":1105.1599,"confidence":0.77027357,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":-0.044699519872665405},{"word":"like","start":1105.1599,"end":1105.6599,"confidence":0.9668471,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.021131955087184903},{"word":"so","start":1106.085,"end":1106.245,"confidence":0.9981389,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.007612615823745728},{"word":"i","start":1106.245,"end":1106.405,"confidence":0.9990682,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0011249929666519165},{"word":"can","start":1106.405,"end":1106.725,"confidence":0.9984327,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.021464481949806213},{"word":"get","start":1106.725,"end":1106.965,"confidence":0.9988398,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.04722853004932403},{"word":"internet","start":1106.965,"end":1107.465,"confidence":0.78335685,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.07969509065151215},{"word":"straight","start":1107.525,"end":1107.765,"confidence":0.939485,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":-0.04292078316211701},{"word":"away","start":1107.765,"end":1108.085,"confidence":0.65471315,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.07329684495925903},{"word":"is","start":1108.085,"end":1108.245,"confidence":0.81171554,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03111816942691803},{"word":"the","start":1108.245,"end":1108.405,"confidence":0.5531896,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05622975155711174},{"word":"internet","start":1108.405,"end":1108.905,"confidence":0.36776897,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.06453385949134827},{"word":"plugged","start":1108.965,"end":1109.365,"confidence":0.6437173,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.04635032266378403},{"word":"into","start":1109.365,"end":1109.6849,"confidence":0.5030827,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.04682161659002304},{"word":"my","start":1109.6849,"end":1109.9249,"confidence":0.99648774,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.07551506161689758},{"word":"old","start":1109.9249,"end":1110.085,"confidence":0.9892452,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.10050848126411438},{"word":"router","start":1110.085,"end":1110.585,"confidence":0.98647904,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.04256976395845413},{"word":"well","start":1114.405,"end":1114.725,"confidence":0.918717,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.16521593928337097},{"word":"i","start":1114.725,"end":1114.885,"confidence":0.99907136,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2581462860107422},{"word":"won't","start":1114.885,"end":1115.205,"confidence":0.976684,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.24121366441249847},{"word":"now","start":1115.205,"end":1115.605,"confidence":0.8989793,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.25086838006973267},{"word":"because","start":1115.605,"end":1115.9249,"confidence":0.66566026,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.22297389805316925},{"word":"i've","start":1115.9249,"end":1116.1649,"confidence":0.99588907,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.24416539072990415},{"word":"changed","start":1116.1649,"end":1116.485,"confidence":0.9982247,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.17144310474395752},{"word":"all","start":1116.485,"end":1116.725,"confidence":0.99760395,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.1719484031200409},{"word":"of","start":1116.725,"end":1116.965,"confidence":0.8490332,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.19984816014766693},{"word":"the","start":1116.965,"end":1117.125,"confidence":0.82978743,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19663475453853607},{"word":"i'm","start":1117.2849,"end":1117.525,"confidence":0.99759793,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.15598616003990173},{"word":"assuming","start":1117.525,"end":1118.025,"confidence":0.99963796,"punctuated_word":"assuming","sentiment":"neutral","sentiment_score":-0.12624572217464447},{"word":"the","start":1118.085,"end":1118.245,"confidence":0.9850065,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09412311762571336},{"word":"credentials","start":1118.245,"end":1118.645,"confidence":0.9982508,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.14027033746242523},{"word":"and","start":1118.645,"end":1118.8049,"confidence":0.99413526,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17243939638137817},{"word":"shit","start":1118.8049,"end":1119.0449,"confidence":0.9615459,"punctuated_word":"shit","sentiment":"neutral","sentiment_score":-0.1992342919111252},{"word":"have","start":1119.0449,"end":1119.205,"confidence":0.8068865,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.182536318898201},{"word":"all","start":1119.205,"end":1119.365,"confidence":0.99489486,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.2276197075843811},{"word":"changed","start":1119.365,"end":1119.6849,"confidence":0.811935,"punctuated_word":"changed,","sentiment":"neutral","sentiment_score":-0.21714556217193604},{"word":"and","start":1119.6849,"end":1119.845,"confidence":0.9152107,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.28358516097068787},{"word":"i'd","start":1119.845,"end":1120.005,"confidence":0.9599849,"punctuated_word":"I'd","sentiment":"negative","sentiment_score":-0.35469692945480347},{"word":"have","start":1120.005,"end":1120.245,"confidence":0.9989932,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.3212466835975647},{"word":"to","start":1120.245,"end":1120.325,"confidence":0.9984724,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3011099398136139},{"word":"go","start":1120.325,"end":1120.565,"confidence":0.99956805,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.257845401763916},{"word":"and","start":1120.565,"end":1120.83,"confidence":0.9965932,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.23193204402923584},{"word":"reset","start":1121.23,"end":1121.5499,"confidence":0.90342635,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.1955190896987915},{"word":"up","start":1121.5499,"end":1121.7899,"confidence":0.99376607,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.20524075627326965},{"word":"my","start":1121.7899,"end":1122.0299,"confidence":0.99976784,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2984924018383026},{"word":"old","start":1122.0299,"end":1122.2699,"confidence":0.9858256,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.2559014558792114},{"word":"router","start":1122.2699,"end":1122.7699,"confidence":0.9766484,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.1783374845981598},{"word":"now","start":1124.0299,"end":1124.5299,"confidence":0.90848863,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.20641285181045532},{"word":"but","start":1125.07,"end":1125.3099,"confidence":0.99847275,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.2562020421028137},{"word":"i","start":1125.3099,"end":1125.39,"confidence":0.99954504,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.33840709924697876},{"word":"had","start":1125.39,"end":1125.71,"confidence":0.995413,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.2400403767824173},{"word":"internet","start":1125.71,"end":1126.21,"confidence":0.7170269,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.3476863503456116},{"word":"before","start":1126.2699,"end":1126.59,"confidence":0.99965143,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.30215248465538025},{"word":"i","start":1126.59,"end":1126.75,"confidence":0.99819285,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.40426719188690186},{"word":"started","start":1126.75,"end":1127.1499,"confidence":0.97560024,"punctuated_word":"started","sentiment":"neutral","sentiment_score":-0.32332465052604675},{"word":"to","start":1127.1499,"end":1127.3099,"confidence":0.99778867,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.33236727118492126},{"word":"try","start":1127.3099,"end":1127.47,"confidence":0.99869496,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.26827487349510193},{"word":"and","start":1127.47,"end":1127.63,"confidence":0.9977214,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2250673472881317},{"word":"set","start":1127.63,"end":1127.87,"confidence":0.9980122,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.23022332787513733},{"word":"this","start":1127.87,"end":1128.11,"confidence":0.99485457,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3476159870624542},{"word":"up","start":1128.11,"end":1128.61,"confidence":0.7632003,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.26394712924957275},{"word":"and","start":1130.9099,"end":1131.1499,"confidence":0.99384874,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.41192427277565},{"word":"i","start":1131.1499,"end":1131.3099,"confidence":0.9990171,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5511199831962585},{"word":"don't","start":1131.3099,"end":1131.5499,"confidence":0.99990916,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4936491250991822},{"word":"really","start":1131.5499,"end":1131.87,"confidence":0.99957234,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.4813999533653259},{"word":"wanna","start":1131.87,"end":1132.11,"confidence":0.905809,"punctuated_word":"wanna","sentiment":"negative","sentiment_score":-0.4918173551559448},{"word":"go","start":1132.11,"end":1132.35,"confidence":0.9983885,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.5468123555183411},{"word":"a","start":1132.35,"end":1132.51,"confidence":0.9924852,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4667870998382568},{"word":"day","start":1132.51,"end":1132.6699,"confidence":0.9992526,"punctuated_word":"day","sentiment":"negative","sentiment_score":-0.4801884889602661},{"word":"without","start":1132.6699,"end":1133.1499,"confidence":0.99950373,"punctuated_word":"without","sentiment":"negative","sentiment_score":-0.5092436671257019},{"word":"internet","start":1133.1499,"end":1133.6499,"confidence":0.9935644,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.41112908720970154},{"word":"but","start":1154.78,"end":1155.02,"confidence":0.68820274,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.22441503405570984},{"word":"like","start":1155.02,"end":1155.42,"confidence":0.95217186,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2937200665473938},{"word":"so","start":1155.42,"end":1155.58,"confidence":0.24738671,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.2027773410081863},{"word":"so","start":1155.58,"end":1155.74,"confidence":0.4343104,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.36518365144729614},{"word":"what","start":1155.74,"end":1156.0599,"confidence":0.8642353,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.4247280657291413},{"word":"what","start":1156.0599,"end":1156.22,"confidence":0.4520592,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.4484222829341888},{"word":"you're","start":1156.22,"end":1156.46,"confidence":0.9895155,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.3901919722557068},{"word":"saying","start":1156.46,"end":1156.7,"confidence":0.9983273,"punctuated_word":"saying","sentiment":"negative","sentiment_score":-0.4157559871673584},{"word":"is","start":1156.7,"end":1156.86,"confidence":0.9969054,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3566831052303314},{"word":"i","start":1156.86,"end":1156.94,"confidence":0.8749451,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5601040720939636},{"word":"just","start":1156.94,"end":1157.1,"confidence":0.9940258,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.5760089159011841},{"word":"don't","start":1157.1,"end":1157.34,"confidence":0.9974102,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5578540563583374},{"word":"have","start":1157.34,"end":1157.58,"confidence":0.9987739,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5344825983047485},{"word":"internet","start":1157.58,"end":1157.98,"confidence":0.8607288,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.5246309041976929},{"word":"for","start":1157.98,"end":1158.1,"confidence":0.98600096,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.5047922730445862},{"word":"a","start":1158.1,"end":1158.22,"confidence":0.91156584,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.45252323150634766},{"word":"day","start":1158.22,"end":1158.72,"confidence":0.89927363,"punctuated_word":"day.","sentiment":"negative","sentiment_score":-0.42854857444763184},{"word":"so","start":1158.78,"end":1159.1,"confidence":0.9981154,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.4414496123790741},{"word":"this","start":1159.1,"end":1159.5,"confidence":0.87502515,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.559255838394165},{"word":"this","start":1159.5,"end":1159.82,"confidence":0.9831855,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.5093362927436829},{"word":"company","start":1159.82,"end":1160.32,"confidence":0.72798735,"punctuated_word":"company,","sentiment":"negative","sentiment_score":-0.520645022392273},{"word":"airtel","start":1160.54,"end":1161.04,"confidence":0.97561586,"punctuated_word":"Airtel,","sentiment":"negative","sentiment_score":-0.45355838537216187},{"word":"have","start":1161.1,"end":1161.26,"confidence":0.7399701,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.500868558883667},{"word":"now","start":1161.26,"end":1161.76,"confidence":0.99460995,"punctuated_word":"now","sentiment":"negative","sentiment_score":-0.509917140007019},{"word":"had","start":1162.2999,"end":1162.7999,"confidence":0.9667759,"punctuated_word":"had","sentiment":"negative","sentiment_score":-0.4087817370891571},{"word":"multiple","start":1162.86,"end":1163.36,"confidence":0.9988477,"punctuated_word":"multiple","sentiment":"negative","sentiment_score":-0.46321558952331543},{"word":"days","start":1163.42,"end":1163.74,"confidence":0.99492645,"punctuated_word":"days","sentiment":"negative","sentiment_score":-0.4169614017009735},{"word":"where","start":1163.74,"end":1163.98,"confidence":0.9974546,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.3219531774520874},{"word":"i","start":1163.98,"end":1164.0599,"confidence":0.9986076,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4810557961463928},{"word":"couldn't","start":1164.0599,"end":1164.38,"confidence":0.9994451,"punctuated_word":"couldn't","sentiment":"negative","sentiment_score":-0.5032631158828735},{"word":"use","start":1164.38,"end":1164.54,"confidence":0.9954053,"punctuated_word":"use","sentiment":"negative","sentiment_score":-0.37710341811180115},{"word":"my","start":1164.54,"end":1164.735,"confidence":0.9238798,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5356526970863342},{"word":"internet","start":1164.895,"end":1165.215,"confidence":0.7791036,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.4250109195709229},{"word":"because","start":1165.215,"end":1165.375,"confidence":0.97906715,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.5086845755577087},{"word":"of","start":1165.375,"end":1165.615,"confidence":0.7357079,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.5110980272293091},{"word":"an","start":1165.615,"end":1165.775,"confidence":0.9203527,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.5454314947128296},{"word":"it","start":1165.775,"end":1166.015,"confidence":0.91940147,"punctuated_word":"IT","sentiment":"negative","sentiment_score":-0.49350279569625854},{"word":"thing","start":1166.015,"end":1166.255,"confidence":0.78482944,"punctuated_word":"thing.","sentiment":"negative","sentiment_score":-0.4659627079963684},{"word":"and","start":1166.255,"end":1166.415,"confidence":0.998071,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.41089677810668945},{"word":"now","start":1166.415,"end":1166.735,"confidence":0.9252979,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.4662461578845978},{"word":"like","start":1166.735,"end":1166.975,"confidence":0.98962986,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.459798276424408},{"word":"i'm","start":1166.975,"end":1167.215,"confidence":0.9899119,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5173990726470947},{"word":"trying","start":1167.215,"end":1167.535,"confidence":0.9990878,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.537771463394165},{"word":"to","start":1167.535,"end":1167.695,"confidence":0.9989722,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4993568062782288},{"word":"do","start":1167.695,"end":1167.9349,"confidence":0.999244,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.461748868227005},{"word":"the","start":1167.9349,"end":1168.015,"confidence":0.9996711,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.40395182371139526},{"word":"right","start":1168.015,"end":1168.255,"confidence":0.9995658,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.35073965787887573},{"word":"thing","start":1168.255,"end":1168.495,"confidence":0.9992945,"punctuated_word":"thing","sentiment":"negative","sentiment_score":-0.4286920428276062},{"word":"by","start":1168.495,"end":1168.655,"confidence":0.97757816,"punctuated_word":"by","sentiment":"negative","sentiment_score":-0.46378034353256226},{"word":"getting","start":1168.655,"end":1168.895,"confidence":0.9997882,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.3733309507369995},{"word":"a","start":1168.895,"end":1169.0549,"confidence":0.8729559,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3641132116317749},{"word":"router","start":1169.0549,"end":1169.375,"confidence":0.9979341,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.3204382359981537},{"word":"through","start":1169.375,"end":1169.615,"confidence":0.9951166,"punctuated_word":"through","sentiment":"negative","sentiment_score":-0.40289145708084106},{"word":"you","start":1169.615,"end":1169.855,"confidence":0.99832565,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4666003286838531},{"word":"guys","start":1169.855,"end":1170.355,"confidence":0.73999465,"punctuated_word":"guys,","sentiment":"negative","sentiment_score":-0.4274563789367676},{"word":"and","start":1170.655,"end":1170.815,"confidence":0.99939203,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4348112940788269},{"word":"now","start":1170.815,"end":1171.0549,"confidence":0.996825,"punctuated_word":"now","sentiment":"negative","sentiment_score":-0.5438439846038818},{"word":"i'm","start":1171.0549,"end":1171.135,"confidence":0.97695696,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5992656350135803},{"word":"gonna","start":1171.135,"end":1171.375,"confidence":0.9936878,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.5608147382736206},{"word":"have","start":1171.375,"end":1171.535,"confidence":0.9985354,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.578890323638916},{"word":"more","start":1171.535,"end":1171.775,"confidence":0.99954104,"punctuated_word":"more","sentiment":"negative","sentiment_score":-0.5954270958900452},{"word":"time","start":1171.775,"end":1172.015,"confidence":0.99754363,"punctuated_word":"time","sentiment":"negative","sentiment_score":-0.46589335799217224},{"word":"without","start":1172.015,"end":1172.335,"confidence":0.9293609,"punctuated_word":"without","sentiment":"negative","sentiment_score":-0.5156931281089783},{"word":"internet","start":1172.335,"end":1172.835,"confidence":0.9860072,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.4651118516921997},{"word":"like","start":1174.1749,"end":1174.335,"confidence":0.90027213,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.31140750646591187},{"word":"what","start":1174.335,"end":1174.495,"confidence":0.9995116,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.3979084193706513},{"word":"are","start":1174.495,"end":1174.655,"confidence":0.9811335,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.42020541429519653},{"word":"we","start":1174.655,"end":1174.735,"confidence":0.9974577,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3610715866088867},{"word":"doing","start":1174.735,"end":1175.0549,"confidence":0.9991375,"punctuated_word":"doing","sentiment":"negative","sentiment_score":-0.34938305616378784},{"word":"here","start":1175.0549,"end":1175.5549,"confidence":0.994761,"punctuated_word":"here?","sentiment":"neutral","sentiment_score":-0.3214532136917114},{"word":"i","start":1177.775,"end":1177.9349,"confidence":0.9981179,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6421943306922913},{"word":"can't","start":1177.9349,"end":1178.1749,"confidence":0.999503,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6269158720970154},{"word":"just","start":1178.1749,"end":1178.415,"confidence":0.9970805,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.6436216831207275},{"word":"go","start":1178.415,"end":1178.655,"confidence":0.9980475,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.5735763907432556},{"word":"i","start":1178.655,"end":1178.735,"confidence":0.6502918,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6463443636894226},{"word":"can't","start":1178.735,"end":1178.975,"confidence":0.9991925,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6033444404602051},{"word":"go","start":1178.975,"end":1179.215,"confidence":0.9105295,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.5079201459884644},{"word":"just","start":1179.215,"end":1179.375,"confidence":0.42436638,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.5328654646873474},{"word":"look","start":1179.535,"end":1179.93,"confidence":0.8023709,"punctuated_word":"look.","sentiment":"negative","sentiment_score":-0.5476831793785095},{"word":"i","start":1180.0901,"end":1180.3301,"confidence":0.98840964,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5741443037986755},{"word":"i","start":1180.3301,"end":1180.41,"confidence":0.9375985,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5926647782325745},{"word":"rely","start":1180.41,"end":1180.89,"confidence":0.98862493,"punctuated_word":"rely","sentiment":"negative","sentiment_score":-0.5945209860801697},{"word":"on","start":1180.89,"end":1181.13,"confidence":0.99966,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.5796126127243042},{"word":"the","start":1181.13,"end":1181.29,"confidence":0.48704398,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5550650954246521},{"word":"internet","start":1181.29,"end":1181.6101,"confidence":0.8040074,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.4540824294090271},{"word":"for","start":1181.6101,"end":1181.8501,"confidence":0.9971482,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.5043257474899292},{"word":"work","start":1181.8501,"end":1182.01,"confidence":0.98376274,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.4779313206672669},{"word":"and","start":1182.01,"end":1182.17,"confidence":0.99830073,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5215775370597839},{"word":"stuff","start":1182.17,"end":1182.4901,"confidence":0.9318792,"punctuated_word":"stuff.","sentiment":"negative","sentiment_score":-0.4946289658546448},{"word":"like","start":1182.4901,"end":1182.5701,"confidence":0.84345305,"punctuated_word":"Like,","sentiment":"negative","sentiment_score":-0.4804611802101135},{"word":"i","start":1182.5701,"end":1182.7301,"confidence":0.99678075,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5512301921844482},{"word":"can't","start":1182.7301,"end":1182.9701,"confidence":0.99195075,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5918702483177185},{"word":"just","start":1182.9701,"end":1183.13,"confidence":0.9957041,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.6369459629058838},{"word":"go","start":1183.13,"end":1183.29,"confidence":0.9991714,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.575925886631012},{"word":"the","start":1183.29,"end":1183.4501,"confidence":0.8965394,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.641747236251831},{"word":"next","start":1183.4501,"end":1183.6101,"confidence":0.99934953,"punctuated_word":"next","sentiment":"negative","sentiment_score":-0.6437768340110779},{"word":"twenty","start":1183.6101,"end":1183.93,"confidence":0.99946445,"punctuated_word":"twenty","sentiment":"negative","sentiment_score":-0.6085472702980042},{"word":"four","start":1183.93,"end":1184.0901,"confidence":0.9883051,"punctuated_word":"four","sentiment":"negative","sentiment_score":-0.6180008053779602},{"word":"hours","start":1184.0901,"end":1184.41,"confidence":0.99877506,"punctuated_word":"hours","sentiment":"negative","sentiment_score":-0.592814028263092},{"word":"without","start":1184.41,"end":1184.91,"confidence":0.69879687,"punctuated_word":"without","sentiment":"negative","sentiment_score":-0.5402697920799255},{"word":"internet","start":1185.2101,"end":1185.7101,"confidence":0.9531174,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.5210623741149902},{"word":"like","start":1196.255,"end":1196.6549,"confidence":0.7336098,"punctuated_word":"Like,","sentiment":"negative","sentiment_score":-0.4993704557418823},{"word":"this","start":1196.6549,"end":1196.8949,"confidence":0.850338,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.5799712538719177},{"word":"needs","start":1196.8949,"end":1197.0549,"confidence":0.6062152,"punctuated_word":"needs","sentiment":"negative","sentiment_score":-0.6086172461509705},{"word":"to","start":1197.0549,"end":1197.215,"confidence":0.99934465,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6207835078239441},{"word":"be","start":1197.215,"end":1197.375,"confidence":0.99680316,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.5816291570663452},{"word":"resolved","start":1197.375,"end":1197.855,"confidence":0.99936086,"punctuated_word":"resolved","sentiment":"negative","sentiment_score":-0.5919737219810486},{"word":"now","start":1197.855,"end":1198.095,"confidence":0.99389493,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.3577096462249756},{"word":"it","start":1198.095,"end":1198.335,"confidence":0.99750596,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.4127376675605774},{"word":"doesn't","start":1198.335,"end":1198.6549,"confidence":0.9992425,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.363351434469223},{"word":"it","start":1198.815,"end":1199.0549,"confidence":0.9941322,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4015587568283081},{"word":"can't","start":1199.0549,"end":1199.2949,"confidence":0.9992112,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5107568502426147},{"word":"be","start":1199.2949,"end":1199.455,"confidence":0.99922585,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.4455855190753937},{"word":"a","start":1199.455,"end":1199.615,"confidence":0.98662204,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5098267793655396},{"word":"day's","start":1199.615,"end":1200.0149,"confidence":0.9645101,"punctuated_word":"day's","sentiment":"negative","sentiment_score":-0.5080613493919373},{"word":"time","start":1200.0149,"end":1200.5149,"confidence":0.99159926,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.4774121046066284},{"word":"i","start":1201.455,"end":1201.5349,"confidence":0.9282815,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6066043376922607},{"word":"don't","start":1201.5349,"end":1201.7749,"confidence":0.99395865,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5289346575737},{"word":"pay","start":1201.7749,"end":1202.0149,"confidence":0.9077634,"punctuated_word":"pay","sentiment":"negative","sentiment_score":-0.4146311283111572},{"word":"for","start":1202.0149,"end":1202.1749,"confidence":0.5042266,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.45445752143859863},{"word":"internet","start":1202.1749,"end":1202.6549,"confidence":0.8682573,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.5178070068359375},{"word":"to","start":1202.6549,"end":1202.735,"confidence":0.9899188,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5045159459114075},{"word":"get","start":1202.735,"end":1202.975,"confidence":0.99955493,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.44987988471984863},{"word":"it","start":1202.975,"end":1203.135,"confidence":0.99620605,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4579943418502808},{"word":"in","start":1203.135,"end":1203.2949,"confidence":0.9992617,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.4716060757637024},{"word":"a","start":1203.2949,"end":1203.455,"confidence":0.9977501,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5018353462219238},{"word":"day's","start":1203.455,"end":1203.855,"confidence":0.9978937,"punctuated_word":"day's","sentiment":"negative","sentiment_score":-0.4812009930610657},{"word":"time","start":1203.855,"end":1204.355,"confidence":0.9983849,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.4428247809410095},{"word":"i","start":1204.975,"end":1205.135,"confidence":0.99923587,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4543430507183075},{"word":"need","start":1205.135,"end":1205.2949,"confidence":0.9986658,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.3951057195663452},{"word":"this","start":1205.2949,"end":1205.5349,"confidence":0.9685693,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4640192091464996},{"word":"resolved","start":1205.5349,"end":1206.0149,"confidence":0.98955244,"punctuated_word":"resolved","sentiment":"negative","sentiment_score":-0.38707417249679565},{"word":"now","start":1206.0149,"end":1206.5149,"confidence":0.99818987,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.3337400257587433},{"word":"yeah","start":1216.51,"end":1216.75,"confidence":0.9839137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03715139254927635},{"word":"but","start":1216.75,"end":1216.99,"confidence":0.993097,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.11879649758338928},{"word":"this","start":1216.99,"end":1217.3099,"confidence":0.97817355,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2548556625843048},{"word":"this","start":1217.3099,"end":1217.55,"confidence":0.99350065,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.25946247577667236},{"word":"can't","start":1217.55,"end":1217.87,"confidence":0.9786525,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2740953862667084},{"word":"be","start":1217.87,"end":1217.95,"confidence":0.99861515,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.37686848640441895},{"word":"you","start":1218.03,"end":1218.19,"confidence":0.8843581,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.39987698197364807},{"word":"can't","start":1218.19,"end":1218.4299,"confidence":0.9948487,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.354719877243042},{"word":"be","start":1218.4299,"end":1218.59,"confidence":0.995886,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.3427191972732544},{"word":"getting","start":1218.59,"end":1218.83,"confidence":0.99953175,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.3435133695602417},{"word":"back","start":1218.83,"end":1218.99,"confidence":0.99946433,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.25846076011657715},{"word":"to","start":1218.99,"end":1219.07,"confidence":0.99745804,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.30978602170944214},{"word":"me","start":1219.07,"end":1219.23,"confidence":0.9992884,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.3351955711841583},{"word":"tomorrow","start":1219.23,"end":1219.63,"confidence":0.97220796,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":-0.30000823736190796},{"word":"i","start":1219.63,"end":1219.79,"confidence":0.99844366,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3158843219280243},{"word":"need","start":1219.79,"end":1220.03,"confidence":0.99634993,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.267378032207489},{"word":"this","start":1220.03,"end":1220.19,"confidence":0.91485846,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.3318132162094116},{"word":"sorted","start":1220.19,"end":1220.67,"confidence":0.99632436,"punctuated_word":"sorted","sentiment":"neutral","sentiment_score":-0.26710450649261475},{"word":"now","start":1220.67,"end":1221.075,"confidence":0.96855944,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.28732502460479736},{"word":"like","start":1221.1549,"end":1221.475,"confidence":0.90641207,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.23325014114379883},{"word":"this","start":1221.475,"end":1221.5549,"confidence":0.9915997,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.30927157402038574},{"word":"needs","start":1221.5549,"end":1221.955,"confidence":0.9935308,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.2386058121919632},{"word":"to","start":1221.955,"end":1222.115,"confidence":0.9992861,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24822409451007843},{"word":"be","start":1222.115,"end":1222.2749,"confidence":0.9997429,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.26728135347366333},{"word":"within","start":1222.2749,"end":1222.6749,"confidence":0.9995801,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.21497789025306704},{"word":"the","start":1222.6749,"end":1222.9149,"confidence":0.993224,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26756563782691956},{"word":"hour","start":1222.9149,"end":1223.4149,"confidence":0.99982315,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":-0.2842813730239868},{"word":"because","start":1223.475,"end":1223.975,"confidence":0.6365763,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.3859701454639435},{"word":"i","start":1224.5149,"end":1224.6749,"confidence":0.9828813,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4835520088672638},{"word":"can't","start":1224.6749,"end":1224.995,"confidence":0.99886024,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.48976799845695496},{"word":"do","start":1224.995,"end":1225.235,"confidence":0.9997466,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.4895869493484497},{"word":"my","start":1225.235,"end":1225.3949,"confidence":0.9997919,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5379599928855896},{"word":"work","start":1225.3949,"end":1225.635,"confidence":0.9997545,"punctuated_word":"work","sentiment":"negative","sentiment_score":-0.447505384683609},{"word":"if","start":1225.635,"end":1225.955,"confidence":0.99524236,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.5667803287506104},{"word":"i","start":1225.955,"end":1226.115,"confidence":0.9991092,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4765498638153076},{"word":"don't","start":1226.115,"end":1226.355,"confidence":0.9998399,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4490489959716797},{"word":"have","start":1226.355,"end":1226.595,"confidence":0.99970704,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4562724232673645},{"word":"the","start":1226.595,"end":1226.6749,"confidence":0.9989158,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4939647912979126},{"word":"internet","start":1226.6749,"end":1227.1749,"confidence":0.9343064,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.4397718906402588},{"word":"this","start":1228.115,"end":1228.4349,"confidence":0.9219678,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.49574360251426697},{"word":"needs","start":1228.4349,"end":1228.755,"confidence":0.9945279,"punctuated_word":"needs","sentiment":"negative","sentiment_score":-0.4394208490848541},{"word":"to","start":1228.755,"end":1228.9149,"confidence":0.99933016,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4548863470554352},{"word":"happen","start":1228.9149,"end":1229.4149,"confidence":0.9995704,"punctuated_word":"happen","sentiment":"negative","sentiment_score":-0.3394288122653961},{"word":"right","start":1229.955,"end":1230.115,"confidence":0.9989479,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.2971038818359375},{"word":"away","start":1230.115,"end":1230.615,"confidence":0.9966961,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.3149670958518982},{"word":"so","start":1237.23,"end":1237.47,"confidence":0.4253283,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0336250439286232},{"word":"when","start":1237.47,"end":1237.79,"confidence":0.98436826,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.04218297451734543},{"word":"this","start":1237.87,"end":1238.1901,"confidence":0.89890724,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04808344691991806},{"word":"is","start":1238.1901,"end":1238.27,"confidence":0.9934223,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04659431427717209},{"word":"what","start":1238.27,"end":1238.43,"confidence":0.99930143,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.06074730306863785},{"word":"i'm","start":1238.43,"end":1238.59,"confidence":0.9994656,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03839188441634178},{"word":"asking","start":1238.59,"end":1238.91,"confidence":0.9994628,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":-0.031407877802848816},{"word":"you","start":1238.91,"end":1239.15,"confidence":0.9584639,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.05011560767889023},{"word":"i","start":1239.15,"end":1239.31,"confidence":0.99965024,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09067152440547945},{"word":"need","start":1239.31,"end":1239.79,"confidence":0.99967253,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.07623566687107086},{"word":"time","start":1239.79,"end":1240.11,"confidence":0.94732517,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.03464752435684204},{"word":"frame","start":1240.11,"end":1240.61,"confidence":0.9710845,"punctuated_word":"frame.","sentiment":"neutral","sentiment_score":-0.06756094098091125},{"word":"i","start":1240.83,"end":1241.0701,"confidence":0.99943274,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24799127876758575},{"word":"can't","start":1241.0701,"end":1241.31,"confidence":0.99967515,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.21972298622131348},{"word":"just","start":1241.31,"end":1241.55,"confidence":0.9991185,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2654453217983246},{"word":"be","start":1241.55,"end":1241.71,"confidence":0.9962543,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2323218733072281},{"word":"with","start":1241.71,"end":1242.21,"confidence":0.51944464,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.27987611293792725},{"word":"our","start":1242.51,"end":1242.75,"confidence":0.658033,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.277037113904953},{"word":"internet","start":1242.75,"end":1243.25,"confidence":0.9045489,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.23544159531593323},{"word":"just","start":1243.39,"end":1243.79,"confidence":0.9693989,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.21088509261608124},{"word":"for","start":1243.79,"end":1244.11,"confidence":0.97000664,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2041130363941193},{"word":"some","start":1244.11,"end":1244.61,"confidence":0.9990169,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.20522676408290863},{"word":"unexplained","start":1244.83,"end":1245.33,"confidence":0.97288334,"punctuated_word":"unexplained","sentiment":"neutral","sentiment_score":-0.2049068957567215},{"word":"period","start":1245.47,"end":1245.9501,"confidence":0.9997595,"punctuated_word":"period","sentiment":"neutral","sentiment_score":-0.17113173007965088},{"word":"of","start":1245.9501,"end":1246.1901,"confidence":0.9996216,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.23309171199798584},{"word":"time","start":1246.1901,"end":1246.6901,"confidence":0.9992631,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.23404917120933533},{"word":"i","start":1247.735,"end":1247.895,"confidence":0.9974482,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16899698972702026},{"word":"need","start":1247.895,"end":1248.295,"confidence":0.9993875,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.1322912871837616},{"word":"you","start":1248.295,"end":1248.535,"confidence":0.99920124,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.15948326885700226},{"word":"to","start":1248.535,"end":1248.615,"confidence":0.9963882,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13456924259662628},{"word":"give","start":1248.615,"end":1248.855,"confidence":0.9969951,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.1297171413898468},{"word":"me","start":1248.855,"end":1249.255,"confidence":0.9944285,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.15880678594112396},{"word":"right","start":1249.3351,"end":1249.8351,"confidence":0.63982123,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":-0.13617902994155884},{"word":"oh","start":1271.87,"end":1272.03,"confidence":0.72250426,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.05808696895837784},{"word":"awesome","start":1272.03,"end":1272.3501,"confidence":0.9960735,"punctuated_word":"awesome.","sentiment":"neutral","sentiment_score":0.08756382763385773},{"word":"so","start":1272.3501,"end":1272.8501,"confidence":0.9950805,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.033004697412252426},{"word":"right","start":1274.745,"end":1275.065,"confidence":0.98065454,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":-0.0061319246888160706},{"word":"whatever","start":1275.065,"end":1275.5449,"confidence":0.9587358,"punctuated_word":"Whatever.","sentiment":"neutral","sentiment_score":-0.04448958858847618},{"word":"this","start":1275.5449,"end":1275.7849,"confidence":0.6205225,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.2832592725753784},{"word":"needs","start":1275.7849,"end":1276.105,"confidence":0.87526023,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.2637772262096405},{"word":"to","start":1276.105,"end":1276.1849,"confidence":0.99471694,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24257761240005493},{"word":"be","start":1276.1849,"end":1276.2649,"confidence":0.95990545,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.22137773036956787},{"word":"solved","start":1276.2649,"end":1276.585,"confidence":0.9672834,"punctuated_word":"solved","sentiment":"neutral","sentiment_score":-0.26156485080718994},{"word":"now","start":1276.585,"end":1276.9049,"confidence":0.97633666,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.2624925971031189},{"word":"this","start":1276.9049,"end":1277.065,"confidence":0.99902856,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.7912559509277344},{"word":"is","start":1277.065,"end":1277.225,"confidence":0.9984566,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8200705051422119},{"word":"ridiculous","start":1277.225,"end":1277.725,"confidence":0.9987117,"punctuated_word":"ridiculous.","sentiment":"negative","sentiment_score":-0.7098209857940674},{"word":"i","start":1278.1849,"end":1278.4249,"confidence":0.48964444,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6447716951370239},{"word":"am","start":1278.4249,"end":1278.825,"confidence":0.66354513,"punctuated_word":"am,","sentiment":"negative","sentiment_score":-0.6400554776191711},{"word":"like","start":1278.825,"end":1279.325,"confidence":0.7655257,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.5744919776916504},{"word":"i'm","start":1279.705,"end":1279.945,"confidence":0.8390887,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5334230065345764},{"word":"on","start":1279.945,"end":1280.1849,"confidence":0.9991541,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.5332508087158203},{"word":"the","start":1280.1849,"end":1280.2649,"confidence":0.9977361,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.517867922782898},{"word":"verge","start":1280.2649,"end":1280.585,"confidence":0.9986683,"punctuated_word":"verge","sentiment":"negative","sentiment_score":-0.5241710543632507},{"word":"of","start":1280.585,"end":1280.6649,"confidence":0.9864522,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.5721290111541748},{"word":"changing","start":1280.6649,"end":1280.985,"confidence":0.99914026,"punctuated_word":"changing","sentiment":"negative","sentiment_score":-0.4923297166824341},{"word":"companies","start":1280.985,"end":1281.465,"confidence":0.99329424,"punctuated_word":"companies","sentiment":"negative","sentiment_score":-0.497131884098053},{"word":"because","start":1281.465,"end":1281.7849,"confidence":0.6762493,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.3705249428749085},{"word":"you've","start":1281.7849,"end":1282.0249,"confidence":0.82483613,"punctuated_word":"you've","sentiment":"negative","sentiment_score":-0.4806314706802368},{"word":"like","start":1282.105,"end":1282.345,"confidence":0.97037756,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.4686998724937439},{"word":"over","start":1282.345,"end":1282.585,"confidence":0.9995926,"punctuated_word":"over","sentiment":"negative","sentiment_score":-0.4749400317668915},{"word":"the","start":1282.585,"end":1282.745,"confidence":0.99851364,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.45055246353149414},{"word":"last","start":1282.745,"end":1282.985,"confidence":0.99967873,"punctuated_word":"last","sentiment":"negative","sentiment_score":-0.4558708071708679},{"word":"month","start":1282.985,"end":1283.225,"confidence":0.91771966,"punctuated_word":"month,","sentiment":"negative","sentiment_score":-0.43692922592163086},{"word":"these","start":1283.225,"end":1283.465,"confidence":0.8578785,"punctuated_word":"these","sentiment":"negative","sentiment_score":-0.5739564895629883},{"word":"companies","start":1283.465,"end":1283.7849,"confidence":0.99051964,"punctuated_word":"companies","sentiment":"negative","sentiment_score":-0.5642711520195007},{"word":"have","start":1283.7849,"end":1284.0249,"confidence":0.8489567,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.6132041811943054},{"word":"sucked","start":1284.0249,"end":1284.345,"confidence":0.65396315,"punctuated_word":"sucked","sentiment":"negative","sentiment_score":-0.5808464884757996},{"word":"as","start":1284.345,"end":1284.5049,"confidence":0.95350736,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.5457800626754761},{"word":"far","start":1284.5049,"end":1284.6649,"confidence":0.99766326,"punctuated_word":"far","sentiment":"negative","sentiment_score":-0.5235429406166077},{"word":"as","start":1284.6649,"end":1284.825,"confidence":0.9696676,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.5032899975776672},{"word":"internet's","start":1284.825,"end":1285.325,"confidence":0.89330167,"punctuated_word":"Internet's","sentiment":"negative","sentiment_score":-0.6484111547470093},{"word":"gone","start":1285.3849,"end":1285.8849,"confidence":0.9943547,"punctuated_word":"gone.","sentiment":"negative","sentiment_score":-0.5885217189788818},{"word":"if","start":1286.8,"end":1286.9601,"confidence":0.975288,"punctuated_word":"If","sentiment":"negative","sentiment_score":-0.5894463658332825},{"word":"this","start":1286.9601,"end":1287.2001,"confidence":0.7947856,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.5966116786003113},{"word":"isn't","start":1287.2001,"end":1287.7001,"confidence":0.959183,"punctuated_word":"isn't","sentiment":"negative","sentiment_score":-0.5729528665542603},{"word":"resolved","start":1287.76,"end":1288.16,"confidence":0.99503917,"punctuated_word":"resolved","sentiment":"negative","sentiment_score":-0.6086364388465881},{"word":"within","start":1288.16,"end":1288.3601,"confidence":0.9984907,"punctuated_word":"within","sentiment":"negative","sentiment_score":-0.5763357877731323},{"word":"the","start":1288.3601,"end":1288.56,"confidence":0.99867624,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5628080368041992},{"word":"next","start":1288.56,"end":1288.88,"confidence":0.9989059,"punctuated_word":"next","sentiment":"negative","sentiment_score":-0.5659348964691162},{"word":"hour","start":1288.88,"end":1289.12,"confidence":0.9068729,"punctuated_word":"hour","sentiment":"negative","sentiment_score":-0.5411463379859924},{"word":"or","start":1289.12,"end":1289.2001,"confidence":0.9574766,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.6033626794815063},{"word":"so","start":1289.2001,"end":1289.52,"confidence":0.9705298,"punctuated_word":"so,","sentiment":"negative","sentiment_score":-0.6037731766700745},{"word":"like","start":1289.52,"end":1290.02,"confidence":0.9234847,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.593026876449585},{"word":"i'm","start":1290.8,"end":1291.2001,"confidence":0.99772865,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6096286773681641},{"word":"i'm","start":1291.2001,"end":1291.4401,"confidence":0.99878913,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6356689929962158},{"word":"canceling","start":1291.4401,"end":1291.92,"confidence":0.971377,"punctuated_word":"canceling","sentiment":"negative","sentiment_score":-0.6489007472991943},{"word":"my","start":1291.92,"end":1292.24,"confidence":0.9964066,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.6797199249267578},{"word":"fucking","start":1292.24,"end":1292.64,"confidence":0.9956949,"punctuated_word":"fucking","sentiment":"negative","sentiment_score":-0.7288066148757935},{"word":"internet","start":1292.64,"end":1292.9601,"confidence":0.98468286,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.6835281252861023},{"word":"with","start":1292.9601,"end":1293.2001,"confidence":0.9907041,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.6767863631248474},{"word":"you","start":1293.2001,"end":1293.28,"confidence":0.9991498,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.770758867263794},{"word":"guys","start":1293.28,"end":1293.52,"confidence":0.97515535,"punctuated_word":"guys.","sentiment":"negative","sentiment_score":-0.6471866369247437},{"word":"that's","start":1293.52,"end":1293.68,"confidence":0.97643065,"punctuated_word":"That's","sentiment":"negative","sentiment_score":-0.5953176021575928},{"word":"just","start":1293.68,"end":1293.8401,"confidence":0.9869153,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.5381775498390198},{"word":"or","start":1293.92,"end":1294.0801,"confidence":0.75399166,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.5295580625534058},{"word":"that's","start":1294.0801,"end":1294.3201,"confidence":0.9974711,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.5715869665145874},{"word":"all","start":1294.3201,"end":1294.4801,"confidence":0.9942649,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.5585170388221741},{"word":"there","start":1294.4801,"end":1294.64,"confidence":0.9567178,"punctuated_word":"there","sentiment":"negative","sentiment_score":-0.5587952136993408},{"word":"is","start":1294.64,"end":1294.88,"confidence":0.9951298,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.579012930393219},{"word":"to","start":1294.88,"end":1294.9601,"confidence":0.9864465,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4942784309387207},{"word":"it","start":1294.9601,"end":1295.2001,"confidence":0.9845495,"punctuated_word":"it.","sentiment":"negative","sentiment_score":-0.5556932091712952},{"word":"like","start":1295.2001,"end":1295.4401,"confidence":0.9942467,"punctuated_word":"Like,","sentiment":"negative","sentiment_score":-0.5538294315338135},{"word":"this","start":1295.4401,"end":1295.76,"confidence":0.9946985,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.7739109396934509},{"word":"is","start":1295.76,"end":1295.92,"confidence":0.9981158,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8030980825424194},{"word":"not","start":1295.92,"end":1296.16,"confidence":0.99827063,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7419965863227844},{"word":"good","start":1296.16,"end":1296.3201,"confidence":0.9999336,"punctuated_word":"good","sentiment":"negative","sentiment_score":-0.695807695388794},{"word":"enough","start":1296.3201,"end":1296.8201,"confidence":0.9998946,"punctuated_word":"enough.","sentiment":"negative","sentiment_score":-0.6489734053611755},{"word":"i","start":1297.28,"end":1297.4401,"confidence":0.9451858,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.451805979013443},{"word":"appreciate","start":1297.4401,"end":1297.9401,"confidence":0.9087965,"punctuated_word":"appreciate","sentiment":"negative","sentiment_score":-0.3521239459514618},{"word":"you","start":1298.0,"end":1298.3201,"confidence":0.99611294,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5434714555740356},{"word":"trying","start":1298.3201,"end":1298.64,"confidence":0.991059,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.5046948194503784},{"word":"as","start":1298.64,"end":1298.8,"confidence":0.9882896,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.4863731861114502},{"word":"hard","start":1298.8,"end":1299.04,"confidence":0.99914944,"punctuated_word":"hard","sentiment":"negative","sentiment_score":-0.4056563973426819},{"word":"as","start":1299.04,"end":1299.12,"confidence":0.99845994,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.4285695850849152},{"word":"you","start":1299.12,"end":1299.28,"confidence":0.99864155,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.46887511014938354},{"word":"can","start":1299.28,"end":1299.4401,"confidence":0.95407116,"punctuated_word":"can,","sentiment":"negative","sentiment_score":-0.42490705847740173},{"word":"but","start":1299.4401,"end":1299.6001,"confidence":0.9993641,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.35513925552368164},{"word":"this","start":1299.6001,"end":1299.76,"confidence":0.7837753,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.5608336925506592},{"word":"needs","start":1299.76,"end":1299.92,"confidence":0.94582754,"punctuated_word":"needs","sentiment":"negative","sentiment_score":-0.512484073638916},{"word":"to","start":1299.92,"end":1300.0801,"confidence":0.99870276,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4855818450450897},{"word":"be","start":1300.0801,"end":1300.24,"confidence":0.9971511,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.4506373107433319},{"word":"sorted","start":1300.24,"end":1300.56,"confidence":0.97775775,"punctuated_word":"sorted","sentiment":"negative","sentiment_score":-0.43704134225845337},{"word":"or","start":1300.56,"end":1300.88,"confidence":0.763172,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.47842729091644287},{"word":"or","start":1300.88,"end":1300.9601,"confidence":0.8762372,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.4429946839809418},{"word":"with","start":1300.9601,"end":1301.12,"confidence":0.3937631,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.5356325507164001},{"word":"that","start":1301.12,"end":1301.415,"confidence":0.73698556,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.426266610622406},{"word":"like","start":1301.495,"end":1301.8151,"confidence":0.9682667,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.19961759448051453},{"word":"seriously","start":1301.8151,"end":1302.295,"confidence":0.9457287,"punctuated_word":"seriously,","sentiment":"neutral","sentiment_score":-0.16282574832439425},{"word":"this","start":1302.295,"end":1302.795,"confidence":0.9569627,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.10734523832798004},{"word":"sucks","start":1305.8151,"end":1306.3151,"confidence":0.7505971,"punctuated_word":"sucks.","sentiment":"negative","sentiment_score":-0.4434041976928711},{"word":"i","start":1319.39,"end":1319.5499,"confidence":0.5428244,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07305185496807098},{"word":"i","start":1319.5499,"end":1319.71,"confidence":0.89649427,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06517446041107178},{"word":"need","start":1319.71,"end":1320.21,"confidence":0.9832597,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.07604086399078369},{"word":"i","start":1320.27,"end":1320.35,"confidence":0.98631614,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13675475120544434},{"word":"need","start":1320.35,"end":1320.85,"confidence":0.99489415,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.06322979182004929},{"word":"i","start":1321.87,"end":1322.11,"confidence":0.8043747,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15902790427207947},{"word":"need","start":1322.11,"end":1322.35,"confidence":0.93127793,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.15108297765254974},{"word":"to","start":1322.35,"end":1322.51,"confidence":0.9828106,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.15678030252456665},{"word":"know","start":1322.51,"end":1322.83,"confidence":0.99811673,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.14135921001434326},{"word":"the","start":1322.83,"end":1323.1499,"confidence":0.99532783,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15230819582939148},{"word":"instant","start":1323.1499,"end":1323.6499,"confidence":0.90646243,"punctuated_word":"instant","sentiment":"neutral","sentiment_score":0.02144983410835266},{"word":"there","start":1323.71,"end":1323.95,"confidence":0.9497912,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.07951663434505463},{"word":"is","start":1323.95,"end":1324.19,"confidence":0.9985537,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08865417540073395},{"word":"some","start":1324.19,"end":1324.4299,"confidence":0.9996636,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.2088044285774231},{"word":"sort","start":1324.4299,"end":1324.6699,"confidence":0.9964425,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.10580779612064362},{"word":"of","start":1324.6699,"end":1324.9099,"confidence":0.9993198,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0273943692445755},{"word":"information","start":1324.9099,"end":1325.4099,"confidence":0.9884642,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.0027772486209869385},{"word":"so","start":1326.19,"end":1326.35,"confidence":0.86236286,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.05171564221382141},{"word":"we","start":1326.35,"end":1326.51,"confidence":0.9986463,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.047121137380599976},{"word":"can","start":1326.51,"end":1326.75,"confidence":0.9994406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07065090537071228},{"word":"move","start":1326.75,"end":1326.99,"confidence":0.99853563,"punctuated_word":"move","sentiment":"neutral","sentiment_score":0.24442604184150696},{"word":"forward","start":1326.99,"end":1327.3099,"confidence":0.9482342,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.2730898857116699},{"word":"with","start":1327.3099,"end":1327.47,"confidence":0.6047079,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12300387024879456},{"word":"this","start":1327.47,"end":1327.63,"confidence":0.92183954,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.047061435878276825},{"word":"this","start":1327.63,"end":1327.87,"confidence":0.99283934,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.27734845876693726},{"word":"needs","start":1327.87,"end":1328.19,"confidence":0.9946333,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.08254879713058472},{"word":"to","start":1328.19,"end":1328.35,"confidence":0.9992599,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12523987889289856},{"word":"happen","start":1328.35,"end":1328.6699,"confidence":0.9994055,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":0.07259714603424072},{"word":"quickly","start":1328.6699,"end":1329.1699,"confidence":0.9757676,"punctuated_word":"quickly,","sentiment":"neutral","sentiment_score":0.024453237652778625},{"word":"please","start":1329.39,"end":1329.89,"confidence":0.9973881,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":-0.05271860957145691},{"word":"thank","start":1334.1489,"end":1334.4689,"confidence":0.99546224,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.750123143196106},{"word":"you","start":1334.4689,"end":1334.9689,"confidence":0.9994366,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6999539732933044}],"paragraphs":{"transcript":"\nGood day. It's Kieran Olsen again here. I was just wondering, like, I'm trying to have my new router set up. I was just wondering what's happening. Yeah.\n\nYep. Sorry. You've sent me an email, have you? I don't have that Yeah. Well, I am now in front of my computer and it's plugged in, and I've got the setup wizard on.\n\nSo what do I need to do? As I've just said, no. I don't have that email. At well, my email is kearonellison@7atgmail.com. Let me see if it's in my junk or some.\n\nYeah. Okay. So I am trying to check if it's in my spam or something. But, no, I don't have that email. Yep.\n\nSo I'm I'm I'm connected to the to the router as we speak. Like, I've got it open here now. Yep. Under where in settings? Okay.\n\nSo what do I need to set it up as? So it's got it's got connect options. It's got p p e dash I p I n f dash two. Yep. It says when when access private p p p o e.\n\nIt has the username as one, o o, 39@Airtel..au, and the password is AirWithAA123At10039. What's that? Sorry? Yep. So all I did take the cable that was plugged into my old router and plugged it in in the WAN WAN port.\n\nOkay. No worries. Thank you. Yep. So you want me to turn it off and turn it back on again?\n\nHow do I do that? Hold on. Give me one second. Let me try and find it. There is one there is one light at the front, and it is red.\n\nSo at the back, I've got a little hole that says reset, and I've got WPS for a little button. You want me to hold in the reset button. Right? Yeah. Give me one sec.\n\nI'm just gonna form something that'll fit into that little hole. Yeah. Okay. Cool. Because the router I've got is about five years old, and I just wanted to upgrade it because it seemed like when I was trying to watch sports and stuff, it was lagging.\n\nNo. Yep. Okay. So I've just we're up to I've reset it and relubbed it in. And now you want me to set it to PPOE?\n\nYep. Yep. There's the email. Okay. Yeah.\n\nK. So it's easy to do the nine one. Yes. So it so it's I've just gone next, and then it's gone LAN setup. Do I just click next?\n\nNext. And then it's got admin accounts. Can I just leave that as is? Can I just skip that? Oh, no.\n\nIt won't. So I've gotta come up with a new password. Right? Okay. Now it says wireless setup.\n\nSo do I change I don't change anything there. Hello? Yep. It just says finish. Do you want that?\n\nSo I'll hit finish. Alert. Change settings successful. Do not turn off or reboot device during this time. Okay.\n\nSo it just took me out, and I've logged back in again. It's saying I still don't have connection. Yep. Do you want me to email it to you? Yeah.\n\nI'm gonna send it to you. Okay. Okay. So I've sent you a picture. I sent you a picture.\n\nThe first one is pretty ordinary, so I'll tell you it again. Okay. Alright. Let me Hell, I'm second type of that. What?\n\nAnd then just not having? Well, Oh, there's there's the pictures. They're coming through now. I'll get through what you gotta do. I just did.\n\nSo I've just sent you the router and how they're connected. And what else do you want? Like, to the when I plug it into my old router, like, the old five year old router, I plug the cable straight back into that and it works. So it's got nothing to do with connection. It's something to do, like, so I can get Internet straight away.\n\nIs the Internet plugged into my old router? Well, I won't now because I've changed all of the I'm assuming the credentials and shit have all changed, and I'd have to go and reset up my old router now. But I had Internet before I started to try and set this up. And I don't really wanna go a day without Internet. But, like, so so what what you're saying is I just don't have Internet for a day.\n\nSo this this company, Airtel, have now had multiple days where I couldn't use my Internet because of an IT thing. And now, like, I'm trying to do the right thing by getting a router through you guys, and now I'm gonna have more time without Internet. Like, what are we doing here? I can't just go I can't go just look. I I rely on the Internet for work and stuff.\n\nLike, I can't just go the next twenty four hours without Internet. Like, this needs to be resolved now. It doesn't it can't be a day's time. I don't pay for Internet to get it in a day's time. I need this resolved now.\n\nYeah. But this this can't be you can't be getting back to me tomorrow. I need this sorted now. Like, this needs to be within the hour because I can't do my work if I don't have the Internet. This needs to happen right away.\n\nSo when this is what I'm asking you. I need time frame. I can't just be with our Internet just for some unexplained period of time. I need you to give me right. Oh, awesome.\n\nSo right. Whatever. This needs to be solved now. This is ridiculous. I am, like, I'm on the verge of changing companies because you've like, over the last month, these companies have sucked as far as Internet's gone.\n\nIf this isn't resolved within the next hour or so, like, I'm I'm canceling my fucking Internet with you guys. That's just or that's all there is to it. Like, this is not good enough. I appreciate you trying as hard as you can, but this needs to be sorted or or with that. Like, seriously, this sucks.\n\nI I need I need I need to know the instant there is some sort of information so we can move forward with this. This needs to happen quickly, please. Thank you.","paragraphs":[{"sentences":[{"text":"Good day.","start":8.48,"end":8.8,"sentiment":"neutral","sentiment_score":0.31410281360149384},{"text":"It's Kieran Olsen again here.","start":8.8,"end":10.4,"sentiment":"neutral","sentiment_score":0.07653012126684189},{"text":"I was just wondering, like, I'm trying to have my new router set up.","start":10.4,"end":16.855,"sentiment":"neutral","sentiment_score":0.03655954500261162},{"text":"I was just wondering what's happening.","start":16.855,"end":18.315,"sentiment":"neutral","sentiment_score":-0.03119802599151929},{"text":"Yeah.","start":22.455,"end":22.955,"sentiment":"neutral","sentiment_score":0.04766571521759033}],"sentiment":"neutral","sentiment_score":0.0493988365300798,"num_words":28,"start":8.48,"end":22.955},{"sentences":[{"text":"Yep.","start":23.095001,"end":23.595001,"sentiment":"neutral","sentiment_score":0.07904742658138275},{"text":"Sorry.","start":56.285,"end":56.684998,"sentiment":"neutral","sentiment_score":-0.0829668715596199},{"text":"You've sent me an email, have you?","start":56.684998,"end":58.77,"sentiment":"neutral","sentiment_score":-0.07424986681767873},{"text":"I don't have that Yeah.","start":58.77,"end":83.805,"sentiment":"neutral","sentiment_score":-0.14469605088233947},{"text":"Well, I am now in front of my computer and it's plugged in, and I've got the setup wizard on.","start":86.25,"end":92.83,"sentiment":"neutral","sentiment_score":-0.03008396700024605}],"sentiment":"neutral","sentiment_score":-0.05437729726819431,"num_words":34,"start":23.095001,"end":92.83},{"sentences":[{"text":"So what do I need to do?","start":94.41,"end":96.03,"sentiment":"neutral","sentiment_score":-0.06913811819893974},{"text":"As I've just said, no.","start":104.975006,"end":106.33501,"sentiment":"neutral","sentiment_score":-0.2563829690217972},{"text":"I don't have that email.","start":106.33501,"end":107.635,"sentiment":"neutral","sentiment_score":-0.2965200901031494},{"text":"At well, my email is kearonellison@7atgmail.com.","start":118.71,"end":124.09,"sentiment":"neutral","sentiment_score":-0.04740881764640411},{"text":"Let me see if it's in my junk or some.","start":124.95,"end":127.13,"sentiment":"neutral","sentiment_score":-0.1213811494410038}],"sentiment":"neutral","sentiment_score":-0.1438408037365386,"num_words":33,"start":94.41,"end":127.13},{"sentences":[{"text":"Yeah.","start":136.565,"end":136.965,"sentiment":"neutral","sentiment_score":-0.04075430706143379},{"text":"Okay.","start":136.965,"end":137.465,"sentiment":"neutral","sentiment_score":-0.0743260532617569},{"text":"So I am trying to check if it's in my spam or something.","start":137.52501,"end":143.625,"sentiment":"neutral","sentiment_score":-0.2617970011555232},{"text":"But, no, I don't have that email.","start":143.85,"end":153.45125,"sentiment":"neutral","sentiment_score":-0.20157060027122498},{"text":"Yep.","start":154.46812,"end":154.96812,"sentiment":"neutral","sentiment_score":-0.016170792281627655}],"sentiment":"neutral","sentiment_score":-0.21502636389239974,"num_words":23,"start":136.565,"end":154.96812},{"sentences":[{"text":"So I'm I'm I'm connected to the to the router as we speak.","start":160.785,"end":166.785,"sentiment":"neutral","sentiment_score":0.021845856968026895},{"text":"Like, I've got it open here now.","start":166.785,"end":168.485,"sentiment":"neutral","sentiment_score":0.03154519732509341},{"text":"Yep.","start":170.225,"end":170.725,"sentiment":"neutral","sentiment_score":0.030012577772140503},{"text":"Under where in settings?","start":183.09001,"end":184.39001,"sentiment":"neutral","sentiment_score":-0.0039521579165011644},{"text":"Okay.","start":188.325,"end":188.725,"sentiment":"neutral","sentiment_score":0.013453126884996893}],"sentiment":"neutral","sentiment_score":0.02047959980196678,"num_words":26,"start":160.785,"end":188.725},{"sentences":[{"text":"So what do I need to set it up as?","start":188.725,"end":191.365,"sentiment":"neutral","sentiment_score":0.013410985562950372},{"text":"So it's got it's got connect options.","start":191.365,"end":194.985,"sentiment":"neutral","sentiment_score":0.013129774214965957},{"text":"It's got p p e dash I p I n f dash two.","start":195.685,"end":202.51001,"sentiment":"neutral","sentiment_score":0.012613781512929844},{"text":"Yep.","start":206.09,"end":206.41,"sentiment":"neutral","sentiment_score":0.012956153601408005},{"text":"It says when when access private p p p o e.","start":206.41,"end":211.07,"sentiment":"neutral","sentiment_score":0.0012735493311827834}],"sentiment":"neutral","sentiment_score":0.00992768169158981,"num_words":42,"start":188.725,"end":211.07},{"sentences":[{"text":"It has the username as one, o o, 39@Airtel..au, and the password is AirWithAA123At10039.","start":216.155,"end":232.45,"sentiment":"neutral","sentiment_score":0.01814665605447122},{"text":"What's that?","start":241.31,"end":241.79,"sentiment":"neutral","sentiment_score":-0.013183337170630693},{"text":"Sorry?","start":241.79,"end":242.29,"sentiment":"neutral","sentiment_score":-0.03359358012676239},{"text":"Yep.","start":250.045,"end":250.545,"sentiment":"neutral","sentiment_score":0.017783330753445625},{"text":"So all I did take the cable that was plugged into my old router and plugged it in in the WAN WAN port.","start":250.605,"end":261.12,"sentiment":"neutral","sentiment_score":-0.020257059039305084}],"sentiment":"neutral","sentiment_score":-0.0061960023623414155,"num_words":41,"start":216.155,"end":261.12},{"sentences":[{"text":"Okay.","start":278.065,"end":278.38498,"sentiment":"neutral","sentiment_score":0.06792517006397247},{"text":"No worries.","start":278.38498,"end":278.865,"sentiment":"neutral","sentiment_score":0.1229255199432373},{"text":"Thank you.","start":278.865,"end":279.525,"sentiment":"neutral","sentiment_score":0.2633601650595665},{"text":"Yep.","start":303.295,"end":303.795,"sentiment":"neutral","sentiment_score":0.10451656579971312},{"text":"So you want me to turn it off and turn it back on again?","start":312.84,"end":316.14,"sentiment":"neutral","sentiment_score":0.006497586412089211}],"sentiment":"neutral","sentiment_score":0.05179896578192711,"num_words":20,"start":278.065,"end":316.14},{"sentences":[{"text":"How do I do that?","start":321.16,"end":322.38,"sentiment":"neutral","sentiment_score":-0.037263072282075885},{"text":"Hold on.","start":334.13498,"end":334.615,"sentiment":"neutral","sentiment_score":-0.0239715576171875},{"text":"Give me one second.","start":334.615,"end":335.67,"sentiment":"neutral","sentiment_score":-0.029972181655466557},{"text":"Let me try and find it.","start":335.67,"end":337.37,"sentiment":"neutral","sentiment_score":0.0017765689020355542},{"text":"There is one there is one light at the front, and it is red.","start":345.19,"end":351.105,"sentiment":"neutral","sentiment_score":-0.0053907292895019054}],"sentiment":"neutral","sentiment_score":-0.013514774190562387,"num_words":31,"start":321.16,"end":351.105},{"sentences":[{"text":"So at the back, I've got a little hole that says reset, and I've got WPS for a little button.","start":355.165,"end":361.665,"sentiment":"neutral","sentiment_score":0.014417188987135888},{"text":"You want me to hold in the reset button.","start":361.87,"end":363.55,"sentiment":"neutral","sentiment_score":0.017054830367366474},{"text":"Right?","start":363.55,"end":364.05,"sentiment":"neutral","sentiment_score":0.035440944135189056},{"text":"Yeah.","start":393.27002,"end":393.59,"sentiment":"neutral","sentiment_score":0.06483684480190277},{"text":"Give me one sec.","start":393.59,"end":395.11002,"sentiment":"neutral","sentiment_score":0.04581272602081299}],"sentiment":"neutral","sentiment_score":0.020724741316267423,"num_words":35,"start":355.165,"end":395.11002},{"sentences":[{"text":"I'm just gonna form something that'll fit into that little hole.","start":395.11002,"end":398.01,"sentiment":"neutral","sentiment_score":0.08220328119668094},{"text":"Yeah.","start":406.905,"end":407.225,"sentiment":"neutral","sentiment_score":0.13132674992084503},{"text":"Okay.","start":407.225,"end":407.625,"sentiment":"neutral","sentiment_score":0.2226776033639908},{"text":"Cool.","start":407.625,"end":408.125,"sentiment":"neutral","sentiment_score":0.2637465000152588},{"text":"Because the router I've got is about five years old, and I just wanted to upgrade it because it seemed like when I was trying to watch sports and stuff, it was lagging.","start":463.395,"end":478.13,"sentiment":"neutral","sentiment_score":-0.18368620560927826}],"sentiment":"neutral","sentiment_score":-0.09658846465197016,"num_words":47,"start":395.11002,"end":478.13},{"sentences":[{"text":"No.","start":488.405,"end":488.905,"sentiment":"neutral","sentiment_score":-0.11202393472194672},{"text":"Yep.","start":492.08502,"end":492.58502,"sentiment":"neutral","sentiment_score":0.032152097672224045},{"text":"Okay.","start":550.435,"end":550.915,"sentiment":"neutral","sentiment_score":0.02906006760895252},{"text":"So I've just we're up to I've reset it and relubbed it in.","start":550.915,"end":554.935,"sentiment":"neutral","sentiment_score":0.034760051048718967},{"text":"And now you want me to set it to PPOE?","start":556.39,"end":558.89,"sentiment":"neutral","sentiment_score":0.05154356546700001}],"sentiment":"neutral","sentiment_score":0.03525017495625294,"num_words":26,"start":488.405,"end":558.89},{"sentences":[{"text":"Yep.","start":561.67004,"end":562.17004,"sentiment":"neutral","sentiment_score":0.059035539627075195},{"text":"Yep.","start":585.31,"end":585.71,"sentiment":"neutral","sentiment_score":0.12087064236402512},{"text":"There's the email.","start":585.71,"end":587.01,"sentiment":"neutral","sentiment_score":0.0949453388651212},{"text":"Okay.","start":588.83,"end":589.33,"sentiment":"neutral","sentiment_score":0.10736353695392609},{"text":"Yeah.","start":595.79,"end":596.29,"sentiment":"neutral","sentiment_score":0.05134887248277664}],"sentiment":"neutral","sentiment_score":0.08906494400330953,"num_words":7,"start":561.67004,"end":596.29},{"sentences":[{"text":"K.","start":597.87,"end":598.305,"sentiment":"neutral","sentiment_score":0.15666237473487854},{"text":"So it's easy to do the nine one.","start":598.385,"end":600.735,"sentiment":"neutral","sentiment_score":0.2815926857292652},{"text":"Yes.","start":654.825,"end":655.325,"sentiment":"neutral","sentiment_score":0.09562228620052338},{"text":"So it so it's I've just gone next, and then it's gone LAN setup.","start":655.385,"end":660.685,"sentiment":"neutral","sentiment_score":-0.010991843683379037},{"text":"Do I just click next?","start":662.985,"end":664.365,"sentiment":"neutral","sentiment_score":0.008236377872526646}],"sentiment":"neutral","sentiment_score":0.08249386981258104,"num_words":29,"start":597.87,"end":664.365},{"sentences":[{"text":"Next.","start":667.705,"end":668.19,"sentiment":"neutral","sentiment_score":-0.001186322420835495},{"text":"And then it's got admin accounts.","start":668.59,"end":671.65,"sentiment":"neutral","sentiment_score":0.0068644925486296415},{"text":"Can I just leave that as is?","start":675.15,"end":677.09,"sentiment":"neutral","sentiment_score":0.022608478154454912},{"text":"Can I just skip that?","start":678.99,"end":680.03,"sentiment":"neutral","sentiment_score":-0.006995918229222298},{"text":"Oh, no.","start":680.03,"end":680.35,"sentiment":"neutral","sentiment_score":-0.20880327373743057}],"sentiment":"neutral","sentiment_score":-0.012110769460421233,"num_words":21,"start":667.705,"end":680.35},{"sentences":[{"text":"It won't.","start":680.35,"end":681.01,"sentiment":"negative","sentiment_score":-0.38563452661037445},{"text":"So I've gotta come up with a new password.","start":685.46497,"end":687.46497,"sentiment":"neutral","sentiment_score":-0.21475473708576626},{"text":"Right?","start":687.46497,"end":687.96497,"sentiment":"neutral","sentiment_score":-0.0637960359454155},{"text":"Okay.","start":739.73,"end":740.23,"sentiment":"neutral","sentiment_score":-0.021791797131299973},{"text":"Now it says wireless setup.","start":742.305,"end":744.885,"sentiment":"neutral","sentiment_score":-0.040318235754966736}],"sentiment":"neutral","sentiment_score":-0.16618003882467747,"num_words":18,"start":680.35,"end":744.885},{"sentences":[{"text":"So do I change I don't change anything there.","start":745.025,"end":747.525,"sentiment":"neutral","sentiment_score":-0.10863334188858668},{"text":"Hello?","start":752.225,"end":752.725,"sentiment":"neutral","sentiment_score":-0.00674932636320591},{"text":"Yep.","start":756.03,"end":756.51,"sentiment":"neutral","sentiment_score":0.05830469727516174},{"text":"It just says finish.","start":756.51,"end":757.65,"sentiment":"neutral","sentiment_score":0.01538105122745037},{"text":"Do you want that?","start":764.11005,"end":764.75,"sentiment":"neutral","sentiment_score":0.059269217774271965}],"sentiment":"neutral","sentiment_score":-0.033028612109391314,"num_words":19,"start":745.025,"end":764.75},{"sentences":[{"text":"So I'll hit finish.","start":764.75,"end":765.81,"sentiment":"neutral","sentiment_score":0.05054523982107639},{"text":"Alert.","start":770.255,"end":770.755,"sentiment":"neutral","sentiment_score":0.06527958065271378},{"text":"Change settings successful.","start":770.895,"end":772.195,"sentiment":"neutral","sentiment_score":0.11818538606166838},{"text":"Do not turn off or reboot device during this time.","start":772.415,"end":776.115,"sentiment":"neutral","sentiment_score":-0.2944121167063713},{"text":"Okay.","start":823.19,"end":823.59,"sentiment":"neutral","sentiment_score":-0.05343323200941086}],"sentiment":"neutral","sentiment_score":-0.12502830005005786,"num_words":19,"start":764.75,"end":823.59},{"sentences":[{"text":"So it just took me out, and I've logged back in again.","start":823.59,"end":826.97003,"sentiment":"neutral","sentiment_score":-0.27032362918059033},{"text":"It's saying I still don't have connection.","start":832.84503,"end":835.025,"sentiment":"negative","sentiment_score":-0.4389124299798693},{"text":"Yep.","start":844.68,"end":845.18,"sentiment":"neutral","sentiment_score":0.06001739203929901},{"text":"Do you want me to email it to you?","start":868.32996,"end":869.93,"sentiment":"neutral","sentiment_score":0.04553601269920667},{"text":"Yeah.","start":869.93,"end":870.08997,"sentiment":"neutral","sentiment_score":0.11055396497249605}],"sentiment":"neutral","sentiment_score":-0.19119583629071712,"num_words":30,"start":823.59,"end":870.08997},{"sentences":[{"text":"I'm gonna send it to you.","start":870.08997,"end":871.55,"sentiment":"neutral","sentiment_score":0.1287368026872476},{"text":"Okay.","start":875.69,"end":876.19,"sentiment":"neutral","sentiment_score":0.06336559355258942},{"text":"Okay.","start":971.02496,"end":971.425,"sentiment":"neutral","sentiment_score":0.07284320145845413},{"text":"So I've sent you a picture.","start":971.425,"end":973.105,"sentiment":"neutral","sentiment_score":0.0957551629592975},{"text":"I sent you a picture.","start":973.105,"end":974.06494,"sentiment":"neutral","sentiment_score":0.11177412867546081}],"sentiment":"neutral","sentiment_score":0.10747532801408517,"num_words":19,"start":870.08997,"end":974.06494},{"sentences":[{"text":"The first one is pretty ordinary, so I'll tell you it again.","start":974.06494,"end":981.86005,"sentiment":"neutral","sentiment_score":0.027477219390372436},{"text":"Okay.","start":997.575,"end":997.975,"sentiment":"neutral","sentiment_score":0.09594406187534332},{"text":"Alright.","start":997.975,"end":998.455,"sentiment":"neutral","sentiment_score":0.10224249213933943},{"text":"Let me Hell, I'm second type of that.","start":998.455,"end":1025.9349,"sentiment":"neutral","sentiment_score":-0.22253183647990227},{"text":"What?","start":1034.5701,"end":1034.81,"sentiment":"neutral","sentiment_score":-0.14467649161815643}],"sentiment":"neutral","sentiment_score":-0.06073991290253142,"num_words":23,"start":974.06494,"end":1034.81},{"sentences":[{"text":"And then just not having?","start":1034.81,"end":1036.11,"sentiment":"neutral","sentiment_score":-0.1324250265955925},{"text":"Well, Oh, there's there's the pictures.","start":1040.25,"end":1060.1849,"sentiment":"neutral","sentiment_score":-0.021303802883873384},{"text":"They're coming through now.","start":1060.86,"end":1061.98,"sentiment":"neutral","sentiment_score":0.019306952599436045},{"text":"I'll get through what you gotta do.","start":1061.98,"end":1063.6,"sentiment":"neutral","sentiment_score":0.022636578551360538},{"text":"I just did.","start":1072.78,"end":1073.6,"sentiment":"neutral","sentiment_score":0.11945476879676183}],"sentiment":"neutral","sentiment_score":-0.007835991345345975,"num_words":25,"start":1034.81,"end":1073.6},{"sentences":[{"text":"So I've just sent you the router and how they're connected.","start":1084.3151,"end":1087.375,"sentiment":"neutral","sentiment_score":0.1204830062660304},{"text":"And what else do you want?","start":1088.9551,"end":1090.415,"sentiment":"neutral","sentiment_score":0.009617608971893787},{"text":"Like, to the when I plug it into my old router, like, the old five year old router, I plug the cable straight back into that and it works.","start":1091.7999,"end":1101.0199,"sentiment":"neutral","sentiment_score":-0.006679190001611052},{"text":"So it's got nothing to do with connection.","start":1101.48,"end":1103.5,"sentiment":"neutral","sentiment_score":-0.18016411922872066},{"text":"It's something to do, like, so I can get Internet straight away.","start":1103.5599,"end":1108.085,"sentiment":"neutral","sentiment_score":-0.04578155279159546}],"sentiment":"neutral","sentiment_score":-0.012141960221483852,"num_words":66,"start":1084.3151,"end":1108.085},{"sentences":[{"text":"Is the Internet plugged into my old router?","start":1108.085,"end":1110.585,"sentiment":"neutral","sentiment_score":-0.0579558783210814},{"text":"Well, I won't now because I've changed all of the I'm assuming the credentials and shit have all changed, and I'd have to go and reset up my old router now.","start":1114.405,"end":1124.5299,"sentiment":"neutral","sentiment_score":-0.21704447726088186},{"text":"But I had Internet before I started to try and set this up.","start":1125.07,"end":1128.61,"sentiment":"neutral","sentiment_score":-0.29842893320780534},{"text":"And I don't really wanna go a day without Internet.","start":1130.9099,"end":1133.6499,"sentiment":"negative","sentiment_score":-0.4844071388244629},{"text":"But, like, so so what what you're saying is I just don't have Internet for a day.","start":1154.78,"end":1158.72,"sentiment":"negative","sentiment_score":-0.42710718424881206}],"sentiment":"neutral","sentiment_score":-0.2933733604282518,"num_words":79,"start":1108.085,"end":1158.72},{"sentences":[{"text":"So this this company, Airtel, have now had multiple days where I couldn't use my Internet because of an IT thing.","start":1158.78,"end":1166.255,"sentiment":"negative","sentiment_score":-0.47393849066325594},{"text":"And now, like, I'm trying to do the right thing by getting a router through you guys, and now I'm gonna have more time without Internet.","start":1166.255,"end":1172.835,"sentiment":"negative","sentiment_score":-0.4659601255105092},{"text":"Like, what are we doing here?","start":1174.1749,"end":1175.5549,"sentiment":"negative","sentiment_score":-0.3602381994326909},{"text":"I can't just go I can't go just look.","start":1177.775,"end":1179.93,"sentiment":"negative","sentiment_score":-0.5916073189841377},{"text":"I I rely on the Internet for work and stuff.","start":1180.0901,"end":1182.4901,"sentiment":"negative","sentiment_score":-0.5348553776741027}],"sentiment":"negative","sentiment_score":-0.4847516723805004,"num_words":72,"start":1158.78,"end":1182.4901},{"sentences":[{"text":"Like, I can't just go the next twenty four hours without Internet.","start":1182.4901,"end":1185.7101,"sentiment":"negative","sentiment_score":-0.5835543175538381},{"text":"Like, this needs to be resolved now.","start":1196.255,"end":1198.095,"sentiment":"negative","sentiment_score":-0.548579284123012},{"text":"It doesn't it can't be a day's time.","start":1198.095,"end":1200.5149,"sentiment":"negative","sentiment_score":-0.45366130769252777},{"text":"I don't pay for Internet to get it in a day's time.","start":1201.455,"end":1204.355,"sentiment":"negative","sentiment_score":-0.48602433502674103},{"text":"I need this resolved now.","start":1204.975,"end":1206.5149,"sentiment":"negative","sentiment_score":-0.40685643553733825}],"sentiment":"negative","sentiment_score":-0.5076948058876124,"num_words":44,"start":1182.4901,"end":1206.5149},{"sentences":[{"text":"Yeah.","start":1216.51,"end":1216.75,"sentiment":"neutral","sentiment_score":-0.03715139254927635},{"text":"But this this can't be you can't be getting back to me tomorrow.","start":1216.75,"end":1219.63,"sentiment":"neutral","sentiment_score":-0.302181425002905},{"text":"I need this sorted now.","start":1219.63,"end":1221.075,"sentiment":"neutral","sentiment_score":-0.29390102028846743},{"text":"Like, this needs to be within the hour because I can't do my work if I don't have the Internet.","start":1221.1549,"end":1227.1749,"sentiment":"negative","sentiment_score":-0.3890094324946404},{"text":"This needs to happen right away.","start":1228.115,"end":1230.615,"sentiment":"negative","sentiment_score":-0.39025843143463135}],"sentiment":"negative","sentiment_score":-0.34570565016733273,"num_words":45,"start":1216.51,"end":1230.615},{"sentences":[{"text":"So when this is what I'm asking you.","start":1237.23,"end":1239.15,"sentiment":"neutral","sentiment_score":-0.04389355657622218},{"text":"I need time frame.","start":1239.15,"end":1240.61,"sentiment":"neutral","sentiment_score":-0.0672789141535759},{"text":"I can't just be with our Internet just for some unexplained period of time.","start":1240.83,"end":1246.6901,"sentiment":"neutral","sentiment_score":-0.2300886203135763},{"text":"I need you to give me right.","start":1247.735,"end":1249.8351,"sentiment":"neutral","sentiment_score":-0.14572053509099142},{"text":"Oh, awesome.","start":1271.87,"end":1272.3501,"sentiment":"neutral","sentiment_score":0.07282539829611778}],"sentiment":"neutral","sentiment_score":-0.13473993550453867,"num_words":35,"start":1237.23,"end":1272.3501},{"sentences":[{"text":"So right.","start":1272.3501,"end":1275.065,"sentiment":"neutral","sentiment_score":-0.01956831105053425},{"text":"Whatever.","start":1275.065,"end":1275.5449,"sentiment":"neutral","sentiment_score":-0.04448958858847618},{"text":"This needs to be solved now.","start":1275.5449,"end":1276.9049,"sentiment":"neutral","sentiment_score":-0.25584154824415845},{"text":"This is ridiculous.","start":1276.9049,"end":1277.725,"sentiment":"negative","sentiment_score":-0.7737158139546713},{"text":"I am, like, I'm on the verge of changing companies because you've like, over the last month, these companies have sucked as far as Internet's gone.","start":1278.1849,"end":1285.8849,"sentiment":"negative","sentiment_score":-0.5311382905795023}],"sentiment":"negative","sentiment_score":-0.4670899604496203,"num_words":38,"start":1272.3501,"end":1285.8849},{"sentences":[{"text":"If this isn't resolved within the next hour or so, like, I'm I'm canceling my fucking Internet with you guys.","start":1286.8,"end":1293.52,"sentiment":"negative","sentiment_score":-0.6247510045766831},{"text":"That's just or that's all there is to it.","start":1293.52,"end":1295.2001,"sentiment":"negative","sentiment_score":-0.5534374448988173},{"text":"Like, this is not good enough.","start":1295.2001,"end":1296.8201,"sentiment":"negative","sentiment_score":-0.7029360234737396},{"text":"I appreciate you trying as hard as you can, but this needs to be sorted or or with that.","start":1297.28,"end":1301.415,"sentiment":"negative","sentiment_score":-0.46060611542902496},{"text":"Like, seriously, this sucks.","start":1301.495,"end":1306.3151,"sentiment":"neutral","sentiment_score":-0.22829819470643997}],"sentiment":"negative","sentiment_score":-0.540660038076598,"num_words":58,"start":1286.8,"end":1306.3151},{"sentences":[{"text":"I I need I need I need to know the instant there is some sort of information so we can move forward with this.","start":1319.39,"end":1327.63,"sentiment":"neutral","sentiment_score":-0.04171857796609402},{"text":"This needs to happen quickly, please.","start":1327.63,"end":1329.89,"sentiment":"neutral","sentiment_score":-0.07346756011247635},{"text":"Thank you.","start":1334.1489,"end":1334.9689,"sentiment":"positive","sentiment_score":0.7250385582447052}],"sentiment":"neutral","sentiment_score":0.0002508088946342468,"num_words":32,"start":1319.39,"end":1334.9689}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Good day. It's Kieran\n\nChannel 0: Mhmm.\n\nChannel 1: Olsen again here. I was just wondering, like, I'm trying to have my new router set up. I was just wondering what's happening.\n\nChannel 0: Mhmm. Am I speaking with Karen Allison?\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Yes. So, actually, I was just about to call you. We're done completed the configuration of your new router on your end. But upon checking, you're still offline on our record. So have you received the email that that we sent you?\n\nWe just wanted to confirm if the correct credentials is entered or encoded at the router because it should match what's the credentials in our system for it to be connected.\n\nChannel 1: Sorry. You've sent me an email, have you? I\n\nChannel 0: Yeah.\n\nChannel 1: don't\n\nChannel 0: Okay. Because our other\n\nChannel 1: have\n\nChannel 0: representative advises that this router is already preconfigured,\n\nChannel 1: that\n\nChannel 0: But after we finish the configuration on our end, still not connecting. So it might be the credentials is incorrect.\n\nChannel 1: Yeah.\n\nChannel 0: We just wanted you to check it.\n\nChannel 1: Well, I am\n\nChannel 0: I\n\nChannel 1: now in front of my computer and it's plugged in, and I've got the setup wizard on. So what do I need to do?\n\nChannel 0: Have you received the email? I sent it at kiranalison7@gmail.com.\n\nChannel 1: As I've just said, no. I don't have that email.\n\nChannel 0: Okay. I see. May I get your system email, active email, for us to change what's on our record?\n\nChannel 1: At well, my email is kearonellison@7atgmail.com. Let me see if it's in my junk\n\nChannel 0: Yeah.\n\nChannel 1: or some.\n\nChannel 0: Yeah. That's the email that recorded on their end. Kiranellison7@gmail.com.\n\nChannel 1: Yeah. Okay. So\n\nChannel 0: Mhmm.\n\nChannel 1: I am trying to check if it's in my spam or something. But, no, I don't\n\nChannel 0: Okay.\n\nChannel 1: have that\n\nChannel 0: But you said you're\n\nChannel 1: email.\n\nChannel 0: on your computer right now?\n\nChannel 1: Yep.\n\nChannel 0: Mhmm. Can you open a browser\n\nChannel 1: So\n\nChannel 0: on your computer?\n\nChannel 1: I'm I'm I'm connected to the to the router as we speak. Like, I've got it open here now.\n\nChannel 0: Router interface? Mhmm.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm. Are you can you check the PPPoE settings? It's usually under Internet or WAN setting.\n\nChannel 1: Under where in settings?\n\nChannel 0: Yeah. Or Internet.\n\nChannel 1: Okay. So what do I need to set it up as? So it's got\n\nChannel 0: Mhmm.\n\nChannel 1: it's got\n\nChannel 0: K.\n\nChannel 1: connect options. It's got p p e dash I p I n f dash two.\n\nChannel 0: Can you see a PPPoE?\n\nChannel 1: Yep. It\n\nChannel 0: Connection\n\nChannel 1: says\n\nChannel 0: tag?\n\nChannel 1: when\n\nChannel 0: Mhmm.\n\nChannel 1: when access private p p p o e.\n\nChannel 0: Mhmm. Okay. And how about the username and password?\n\nChannel 1: It has the username as one, o o,\n\nChannel 0: Mhmm.\n\nChannel 1: 39@Airtel..au, and the password is AirWithAA123At10039.\n\nChannel 0: Okay. I see. Is the router connected at the NTT box?\n\nChannel 1: What's that? Sorry?\n\nChannel 0: Is the router connected at the NTT box, the block box on on your wall?\n\nChannel 1: Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: So all I did take the cable that was plugged into my old router and plugged it in in the WAN WAN port.\n\nChannel 0: Nine four. Thank you. So the setup is all correct, but still not connecting on our end. Is it okay if I put you on hold? Let me just check it.\n\nChannel 1: Okay. No worries. Thank you.\n\nChannel 0: Okay. Thank you. Hello, Kieran?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Thanks for waiting. Is it okay if you do reset the router then let's enter that credentials again.\n\nChannel 1: So you want me to turn it off and turn it back on again?\n\nChannel 0: No. I need you to full reset on the router.\n\nChannel 1: How do I\n\nChannel 0: So\n\nChannel 1: do that?\n\nChannel 0: on the on the back of the router, there's a small hole or a button labeled reset. Please press and hold that button for about thirty seconds until the router starts.\n\nChannel 1: Hold on. Give me one second. Let me try and find\n\nChannel 0: Sure.\n\nChannel 1: it.\n\nChannel 0: May I also ask the color of the indicator light of the router? Is it green, red as of the moment?\n\nChannel 1: There is one there is\n\nChannel 0: Mhmm.\n\nChannel 1: one light at the front, and it is red.\n\nChannel 0: Okay.\n\nChannel 1: So at the back, I've got a little hole that says reset, and I've got WPS for a little button. You want me to hold in the reset button. Right?\n\nChannel 0: Yeah. The reset button. Then let me know once the router lights are back on and stable. So after the resetting, please log in again to the router's interface. Then it will ask you then to type in the username and password, then choose the connection type PPPoE.\n\nChannel 1: Yeah. Give me one sec.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm just gonna form something that'll fit into that little hole.\n\nChannel 0: Mhmm. Also going to resend the email again for your reference.\n\nChannel 1: Yeah. Okay. Cool.\n\nChannel 0: Mhmm. There you go. I resent the email. May I also know the reason why you changed your router?\n\nChannel 1: Because the router I've got is about\n\nChannel 0: Mhmm.\n\nChannel 1: five years old,\n\nChannel 0: Mhmm.\n\nChannel 1: and I just wanted to upgrade it because it seemed like when I was trying to watch sports and stuff, it was lagging.\n\nChannel 0: Mhmm. Okay. I see. Is the the old router also from Meritel?\n\nChannel 1: No.\n\nChannel 0: Okay. That's your own one.\n\nChannel 1: Yep.\n\nChannel 0: Okay. I see.\n\nChannel 1: Okay. So I've just we're up to I've reset it and relubbed it in. And now you want me to set it to PPOE?\n\nChannel 0: Yeah. And\n\nChannel 1: Yep.\n\nChannel 0: have you received the email now? Because that's where the credentials that you will enter there for the username and password.\n\nChannel 1: Yep. There's the email. Okay.\n\nChannel 0: Actually, it's just the same credentials earlier. We just\n\nChannel 1: Yeah.\n\nChannel 0: wanted to double check. Mhmm.\n\nChannel 1: K. So it's easy to do the nine one.\n\nChannel 0: So, once you, enter the credentials and saved it, I should have it should be online then. But let's\n\nChannel 1: Yes.\n\nChannel 0: check.\n\nChannel 1: So\n\nChannel 0: Mhmm.\n\nChannel 1: it so it's\n\nChannel 0: Mhmm.\n\nChannel 1: I've just gone next, and then it's gone LAN setup.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Do I just click next?\n\nChannel 0: Yeah. Can you skip it?\n\nChannel 1: Next. And then it's got admin accounts. Can I just leave that as is?\n\nChannel 0: Yeah.\n\nChannel 1: Can I just skip that? Oh,\n\nChannel 0: Click\n\nChannel 1: no. It won't.\n\nChannel 0: next. You need to enter.\n\nChannel 1: So I've gotta come up with a new password. Right?\n\nChannel 0: Okay.\n\nChannel 1: Okay. Now it says wireless setup. So do I change I don't change anything there. Hello?\n\nChannel 0: Yes. Can you next it?\n\nChannel 1: Yep. It just says finish.\n\nChannel 0: Mhmm. Okay. Let's just wait for it to establish the connection.\n\nChannel 1: Do you want that? So I'll hit finish. Alert. Change settings successful. Do not turn off or reboot device during this time.\n\nOkay. So it just took me out, and I've logged back in again. It's saying I still don't have connection.\n\nChannel 0: Can you send me a screenshot of that?\n\nChannel 1: Yep. Do you want me to email it to you? Yeah. I'm gonna send it to you.\n\nChannel 0: Yeah. Just reply to the email that I sent you.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. So I've sent you a picture. I sent you a picture. The first one is pretty ordinary, so I'll tell you it again.\n\nChannel 0: Actually, I did also send another email. Can we also take a picture of your setup there, including the label on the back of your router for us to check also.\n\nChannel 1: Okay. Alright. Let me\n\nChannel 0: Yeah. So what we're going to do is I'll wait for the pictures again for the for your setup there, then I'll review it and escalate the issue to the provisioning team, then I'll get back to you.\n\nChannel 1: Hell, I'm second type of that.\n\nChannel 0: Actually, I'm not sure yet. Is it okay if you give me until tomorrow\n\nChannel 1: What? And then just\n\nChannel 0: just\n\nChannel 1: not having?\n\nChannel 0: to check? Sorry?\n\nChannel 1: Well,\n\nChannel 0: Because we're in I'm not sure yet what is the reason why you're unable to connect even though the credentials is correct?\n\nChannel 1: Oh, there's there's the\n\nChannel 0: Mhmm.\n\nChannel 1: pictures. They're coming through now. I'll get through what you gotta do.\n\nChannel 0: Mhmm. Yeah. Is it okay also if you send me the clear photo of the label on the back of your router,\n\nChannel 1: I just\n\nChannel 0: including\n\nChannel 1: did.\n\nChannel 0: the, yeah, model and serial number, then photo of the NTT box port, and the router is one port showing how the cables are connected.\n\nChannel 1: So I've just sent you the router and how they're connected.\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: And\n\nChannel 0: Okay.\n\nChannel 1: what else do you want? Like, to the when I plug it into my old router, like, the old five year old router, I plug\n\nChannel 0: Mhmm.\n\nChannel 1: the cable straight back into that and it works. So it's got nothing to do with connection. It's something to do, like, so I can get Internet straight away. Is the Internet plugged into my old router?\n\nChannel 0: Okay.\n\nChannel 1: Well, I won't now because I've changed all of the I'm assuming the credentials and shit have all changed, and I'd have to go and reset up my old router now. But I had Internet before I started to try and set this up. And I don't really wanna go a day without Internet.\n\nChannel 0: Yeah. Actually, this is the credentials that the representative that have spoke with you advised us to gave it. So this is the credentials encoded on your router, but we'll investigate the issue for now because\n\nChannel 1: But, like,\n\nChannel 0: yeah.\n\nChannel 1: so\n\nChannel 0: You're\n\nChannel 1: so what what you're saying is I just don't have Internet for a day. So this this company, Airtel, have now had multiple days where I couldn't use my Internet because of an IT thing. And now, like, I'm trying to do the right thing by getting a router through you guys, and now I'm gonna have more time without Internet. Like, what are we doing here? I can't just go I can't go just look.\n\nI I rely on the Internet for work and stuff. Like, I can't just go the next twenty four hours without Internet. Like, this needs to be resolved now. It doesn't it can't be a day's time. I don't pay for Internet to get it in a day's time.\n\nI need this resolved now.\n\nChannel 0: Yeah. We'll do our best. And within this day to coordinate it to the provisioning team, then I'll get back to you.\n\nChannel 1: Yeah. But this this can't be you can't\n\nChannel 0: Mhmm.\n\nChannel 1: be getting back to me tomorrow. I need this sorted now. Like, this needs to be within the hour because I can't do my work if I don't have the Internet. This needs to happen right away.\n\nChannel 0: Yeah. Okay. Sure. I'll escalate it now. Mhmm.\n\nChannel 1: So when this is what I'm asking you. I need time frame. I can't just be with our Internet just for\n\nChannel 0: Mhmm.\n\nChannel 1: some unexplained period of time. I need you to give me right.\n\nChannel 0: Actually, I cannot give you an estimated time because I will investigate the issue further. I'm not quite sure what's causing this issue. So I'll wait for the network team and provisioning team for me to advise what is the next step for us to do.\n\nChannel 1: Oh, awesome. So right. Whatever. This needs to be solved now. This is ridiculous.\n\nI am, like, I'm on the verge of changing companies because you've like, over the last month, these companies have sucked as far as Internet's gone. If this isn't resolved within the next hour or so, like, I'm I'm canceling my fucking Internet with you guys. That's just or that's all there is to it. Like, this is not good enough. I appreciate you trying as hard as you can, but this needs to be sorted or or with that.\n\nLike, seriously, this\n\nChannel 0: Yeah. I understand. And I'm really sorry\n\nChannel 1: sucks.\n\nChannel 0: for this inconvenience and frustration causing you. And we'll respect whatever you decide to do with your account. But I'll ensure you to monitor this, your concern,\n\nChannel 1: I I need\n\nChannel 0: and then\n\nChannel 1: I\n\nChannel 0: I'll\n\nChannel 1: need\n\nChannel 0: get back to you.\n\nChannel 1: I need to know the instant there is some sort of information so we can move forward with this. This needs to happen quickly, please.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.52,"end":2.0,"sentiment":"neutral","sentiment_score":0.18918277323246},{"text":"Good afternoon.","start":2.0,"end":2.74,"sentiment":"positive","sentiment_score":0.4341706782579422},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.62,"sentiment":"positive","sentiment_score":0.42592903545924593},{"text":"How can I assist you today?","start":6.16,"end":7.62,"sentiment":"positive","sentiment_score":0.41695910692214966}],"sentiment":"positive","sentiment_score":0.40879887621849775,"channel":0,"num_words":16,"start":1.52,"end":7.62},{"sentences":[{"text":"Good day.","start":8.48,"end":8.8,"sentiment":"neutral","sentiment_score":0.31410281360149384},{"text":"It's Kieran","start":8.8,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.10059038549661636}],"sentiment":"neutral","sentiment_score":0.2073465995490551,"channel":1,"num_words":4,"start":8.48,"end":9.5199995},{"sentences":[{"text":"Mhmm.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.05830936506390571}],"sentiment":"neutral","sentiment_score":0.05830936506390571,"channel":0,"num_words":1,"start":9.36,"end":9.86},{"sentences":[{"text":"Olsen again here.","start":9.5199995,"end":10.4,"sentiment":"neutral","sentiment_score":0.060489945113658905},{"text":"I was just wondering, like, I'm trying to have my new router set up.","start":10.4,"end":16.855,"sentiment":"neutral","sentiment_score":0.03655954500261162},{"text":"I was just wondering what's happening.","start":16.855,"end":18.315,"sentiment":"neutral","sentiment_score":-0.03119802599151929}],"sentiment":"neutral","sentiment_score":0.022005013453409723,"channel":1,"num_words":23,"start":9.5199995,"end":18.315},{"sentences":[{"text":"Mhmm.","start":20.355,"end":20.435,"sentiment":"neutral","sentiment_score":0.011004223488271236},{"text":"Am I speaking with Karen Allison?","start":20.435,"end":22.535,"sentiment":"neutral","sentiment_score":0.018119342314700287}],"sentiment":"neutral","sentiment_score":0.017102896768067564,"channel":0,"num_words":7,"start":20.355,"end":22.535},{"sentences":[{"text":"Yeah.","start":22.455,"end":22.955,"sentiment":"neutral","sentiment_score":0.04766571521759033},{"text":"Yep.","start":23.095001,"end":23.595001,"sentiment":"neutral","sentiment_score":0.07904742658138275}],"sentiment":"neutral","sentiment_score":0.06335657089948654,"channel":1,"num_words":2,"start":22.455,"end":23.595001},{"sentences":[{"text":"Yes.","start":24.355,"end":24.675,"sentiment":"neutral","sentiment_score":0.09354543685913086},{"text":"So, actually, I was just about to call you.","start":24.675,"end":27.974998,"sentiment":"neutral","sentiment_score":0.07668030510346095},{"text":"We're done completed the configuration of your new router on your end.","start":28.74,"end":33.32,"sentiment":"neutral","sentiment_score":0.16308334283530712},{"text":"But upon checking, you're still offline on our record.","start":33.54,"end":39.16,"sentiment":"neutral","sentiment_score":-0.00514143415623241},{"text":"So have you received the email that that we sent you?","start":39.54,"end":43.485,"sentiment":"neutral","sentiment_score":0.07905959947542711}],"sentiment":"neutral","sentiment_score":0.08485835675327551,"channel":0,"num_words":42,"start":24.355,"end":43.485},{"sentences":[{"text":"We just wanted to confirm if the correct credentials is entered or encoded at the router because it should match what's the credentials in our system for it to be connected.","start":43.725002,"end":55.105,"sentiment":"neutral","sentiment_score":0.17446404347015965}],"sentiment":"neutral","sentiment_score":0.17446404347015965,"channel":0,"num_words":31,"start":43.725002,"end":55.105},{"sentences":[{"text":"Sorry.","start":56.285,"end":56.684998,"sentiment":"neutral","sentiment_score":-0.0829668715596199},{"text":"You've sent me an email, have you?","start":56.684998,"end":58.77,"sentiment":"neutral","sentiment_score":-0.07424986681767873},{"text":"I","start":58.77,"end":59.27,"sentiment":"neutral","sentiment_score":-0.10396137088537216}],"sentiment":"neutral","sentiment_score":-0.07851970112986034,"channel":1,"num_words":9,"start":56.285,"end":59.27},{"sentences":[{"text":"Yeah.","start":59.34,"end":59.84,"sentiment":"neutral","sentiment_score":-0.15890945494174957}],"sentiment":"neutral","sentiment_score":-0.15890945494174957,"channel":0,"num_words":1,"start":59.34,"end":59.84},{"sentences":[{"text":"don't","start":62.46375,"end":62.96375,"sentiment":"neutral","sentiment_score":-0.2131093442440033}],"sentiment":"neutral","sentiment_score":-0.2131093442440033,"channel":1,"num_words":1,"start":62.46375,"end":62.96375},{"sentences":[{"text":"Okay.","start":63.9,"end":64.4,"sentiment":"neutral","sentiment_score":-0.23274371027946472},{"text":"Because our other","start":64.46,"end":66.46,"sentiment":"neutral","sentiment_score":-0.3083233932654063}],"sentiment":"neutral","sentiment_score":-0.2894284725189209,"channel":0,"num_words":4,"start":63.9,"end":66.46},{"sentences":[{"text":"have","start":66.1575,"end":66.6575,"sentiment":"neutral","sentiment_score":-0.22792519629001615}],"sentiment":"neutral","sentiment_score":-0.22792519629001615,"channel":1,"num_words":1,"start":66.1575,"end":66.6575},{"sentences":[{"text":"representative advises that this router is already preconfigured,","start":66.46,"end":70.16,"sentiment":"neutral","sentiment_score":-0.23157626949250698}],"sentiment":"neutral","sentiment_score":-0.23157626949250698,"channel":0,"num_words":8,"start":66.46,"end":70.16},{"sentences":[{"text":"that","start":69.85125,"end":70.35125,"sentiment":"neutral","sentiment_score":-0.0982150286436081}],"sentiment":"neutral","sentiment_score":-0.0982150286436081,"channel":1,"num_words":1,"start":69.85125,"end":70.35125},{"sentences":[{"text":"But after we finish the configuration on our end, still not connecting.","start":72.134995,"end":78.475,"sentiment":"negative","sentiment_score":-0.3481231778860092},{"text":"So it might be the credentials is incorrect.","start":79.41499,"end":82.075,"sentiment":"negative","sentiment_score":-0.4532887041568756}],"sentiment":"negative","sentiment_score":-0.3901893883943558,"channel":0,"num_words":20,"start":72.134995,"end":82.075},{"sentences":[{"text":"Yeah.","start":83.305,"end":83.805,"sentiment":"neutral","sentiment_score":-0.08026931434869766}],"sentiment":"neutral","sentiment_score":-0.08026931434869766,"channel":1,"num_words":1,"start":83.305,"end":83.805},{"sentences":[{"text":"We just wanted you to check it.","start":83.335,"end":85.595,"sentiment":"neutral","sentiment_score":-0.06531255372932979}],"sentiment":"neutral","sentiment_score":-0.06531255372932979,"channel":0,"num_words":7,"start":83.335,"end":85.595},{"sentences":[{"text":"Well, I am","start":86.25,"end":87.630005,"sentiment":"neutral","sentiment_score":-0.06048948566118876}],"sentiment":"neutral","sentiment_score":-0.06048948566118876,"channel":1,"num_words":3,"start":86.25,"end":87.630005},{"sentences":[{"text":"I","start":87.32,"end":87.82,"sentiment":"neutral","sentiment_score":-0.08260928839445114}],"sentiment":"neutral","sentiment_score":-0.08260928839445114,"channel":0,"num_words":1,"start":87.32,"end":87.82},{"sentences":[{"text":"now in front of my computer and it's plugged in, and I've got the setup wizard on.","start":87.69,"end":92.83,"sentiment":"neutral","sentiment_score":-0.024718287236550274},{"text":"So what do I need to do?","start":94.41,"end":96.03,"sentiment":"neutral","sentiment_score":-0.06913811819893974}],"sentiment":"neutral","sentiment_score":-0.0376740712672472,"channel":1,"num_words":24,"start":87.69,"end":96.03},{"sentences":[{"text":"Have you received the email?","start":97.8,"end":99.66,"sentiment":"neutral","sentiment_score":-0.06217368021607399},{"text":"I sent it at kiranalison7@gmail.com.","start":99.880005,"end":104.494995,"sentiment":"neutral","sentiment_score":-0.09546837732195854}],"sentiment":"neutral","sentiment_score":-0.07882102876901627,"channel":0,"num_words":10,"start":97.8,"end":104.494995},{"sentences":[{"text":"As I've just said, no.","start":104.975006,"end":106.33501,"sentiment":"neutral","sentiment_score":-0.2563829690217972},{"text":"I don't have that email.","start":106.33501,"end":107.635,"sentiment":"neutral","sentiment_score":-0.2965200901031494}],"sentiment":"neutral","sentiment_score":-0.2764515295624733,"channel":1,"num_words":10,"start":104.975006,"end":107.635},{"sentences":[{"text":"Okay.","start":109.354996,"end":109.674995,"sentiment":"neutral","sentiment_score":-0.06559089571237564},{"text":"I see.","start":109.674995,"end":110.315,"sentiment":"neutral","sentiment_score":-0.04238884709775448},{"text":"May I get your system email, active email, for us to change what's on our record?","start":110.315,"end":118.43,"sentiment":"neutral","sentiment_score":-0.023164881160482764}],"sentiment":"neutral","sentiment_score":-0.02742140465661099,"channel":0,"num_words":19,"start":109.354996,"end":118.43},{"sentences":[{"text":"At well, my email is kearonellison@7atgmail.com.","start":118.71,"end":124.09,"sentiment":"neutral","sentiment_score":-0.04740881764640411},{"text":"Let me see if it's in my junk","start":124.95,"end":126.39,"sentiment":"neutral","sentiment_score":-0.12770932260900736}],"sentiment":"neutral","sentiment_score":-0.0932948204821774,"channel":1,"num_words":14,"start":118.71,"end":126.39},{"sentences":[{"text":"Yeah.","start":126.25,"end":126.75,"sentiment":"neutral","sentiment_score":-0.09647838771343233}],"sentiment":"neutral","sentiment_score":-0.09647838771343233,"channel":0,"num_words":1,"start":126.25,"end":126.75},{"sentences":[{"text":"or some.","start":126.39,"end":127.13,"sentiment":"neutral","sentiment_score":-0.09606845676898956}],"sentiment":"neutral","sentiment_score":-0.09606845676898956,"channel":1,"num_words":2,"start":126.39,"end":127.13},{"sentences":[{"text":"Yeah.","start":127.865,"end":128.36499,"sentiment":"neutral","sentiment_score":-0.051414892077445984},{"text":"That's the email that recorded on their end.","start":128.745,"end":132.045,"sentiment":"neutral","sentiment_score":-0.05544087430462241},{"text":"Kiranellison7@gmail.com.","start":132.425,"end":135.565,"sentiment":"neutral","sentiment_score":-0.011936889961361883}],"sentiment":"neutral","sentiment_score":-0.05068787764757872,"channel":0,"num_words":10,"start":127.865,"end":135.565},{"sentences":[{"text":"Yeah.","start":136.565,"end":136.965,"sentiment":"neutral","sentiment_score":-0.04075430706143379},{"text":"Okay.","start":136.965,"end":137.465,"sentiment":"neutral","sentiment_score":-0.0743260532617569},{"text":"So","start":137.52501,"end":137.925,"sentiment":"neutral","sentiment_score":-0.10364437848329544}],"sentiment":"neutral","sentiment_score":-0.0729082462688287,"channel":1,"num_words":3,"start":136.565,"end":137.925},{"sentences":[{"text":"Mhmm.","start":137.86499,"end":138.36499,"sentiment":"neutral","sentiment_score":-0.13838934898376465}],"sentiment":"neutral","sentiment_score":-0.13838934898376465,"channel":0,"num_words":1,"start":137.86499,"end":138.36499},{"sentences":[{"text":"I am trying to check if it's in my spam or something.","start":137.925,"end":143.625,"sentiment":"neutral","sentiment_score":-0.2749763863782088},{"text":"But, no, I don't","start":143.85,"end":148.90063,"sentiment":"neutral","sentiment_score":-0.26259253919124603}],"sentiment":"neutral","sentiment_score":-0.2718804245814681,"channel":1,"num_words":16,"start":137.925,"end":148.90063},{"sentences":[{"text":"Okay.","start":149.56,"end":150.06,"sentiment":"neutral","sentiment_score":-0.17629864811897278}],"sentiment":"neutral","sentiment_score":-0.17629864811897278,"channel":0,"num_words":1,"start":149.56,"end":150.06},{"sentences":[{"text":"have that","start":149.91751,"end":151.93437,"sentiment":"neutral","sentiment_score":-0.12812797725200653}],"sentiment":"neutral","sentiment_score":-0.12812797725200653,"channel":1,"num_words":2,"start":149.91751,"end":151.93437},{"sentences":[{"text":"But you said you're","start":152.035,"end":153.075,"sentiment":"neutral","sentiment_score":-0.11579117551445961}],"sentiment":"neutral","sentiment_score":-0.11579117551445961,"channel":0,"num_words":4,"start":152.035,"end":153.075},{"sentences":[{"text":"email.","start":152.95125,"end":153.45125,"sentiment":"neutral","sentiment_score":-0.10436809062957764}],"sentiment":"neutral","sentiment_score":-0.10436809062957764,"channel":1,"num_words":1,"start":152.95125,"end":153.45125},{"sentences":[{"text":"on your computer right now?","start":153.075,"end":154.695,"sentiment":"neutral","sentiment_score":-0.057179418951272966}],"sentiment":"neutral","sentiment_score":-0.057179418951272966,"channel":0,"num_words":5,"start":153.075,"end":154.695},{"sentences":[{"text":"Yep.","start":154.46812,"end":154.96812,"sentiment":"neutral","sentiment_score":-0.016170792281627655}],"sentiment":"neutral","sentiment_score":-0.016170792281627655,"channel":1,"num_words":1,"start":154.46812,"end":154.96812},{"sentences":[{"text":"Mhmm.","start":156.595,"end":157.095,"sentiment":"neutral","sentiment_score":-0.019389798864722252},{"text":"Can you open a browser","start":157.875,"end":159.255,"sentiment":"neutral","sentiment_score":-0.03557468242943287}],"sentiment":"neutral","sentiment_score":-0.03287720183531443,"channel":0,"num_words":6,"start":156.595,"end":159.255},{"sentences":[{"text":"So","start":160.785,"end":161.265,"sentiment":"neutral","sentiment_score":-0.04549113288521767}],"sentiment":"neutral","sentiment_score":-0.04549113288521767,"channel":1,"num_words":1,"start":160.785,"end":161.265},{"sentences":[{"text":"on your computer?","start":160.835,"end":161.735,"sentiment":"neutral","sentiment_score":-0.033151104425390564}],"sentiment":"neutral","sentiment_score":-0.033151104425390564,"channel":0,"num_words":3,"start":160.835,"end":161.735},{"sentences":[{"text":"I'm I'm I'm connected to the to the router as we speak.","start":161.265,"end":166.785,"sentiment":"neutral","sentiment_score":0.02745727278913061},{"text":"Like, I've got it open here now.","start":166.785,"end":168.485,"sentiment":"neutral","sentiment_score":0.03154519732509341}],"sentiment":"neutral","sentiment_score":0.02896335024974848,"channel":1,"num_words":19,"start":161.265,"end":168.485},{"sentences":[{"text":"Router interface?","start":168.57,"end":169.63,"sentiment":"neutral","sentiment_score":0.008616943843662739},{"text":"Mhmm.","start":169.85,"end":170.35,"sentiment":"neutral","sentiment_score":0.013386012986302376}],"sentiment":"neutral","sentiment_score":0.010206633557875952,"channel":0,"num_words":3,"start":168.57,"end":170.35},{"sentences":[{"text":"Yep.","start":170.225,"end":170.725,"sentiment":"neutral","sentiment_score":0.030012577772140503}],"sentiment":"neutral","sentiment_score":0.030012577772140503,"channel":1,"num_words":1,"start":170.225,"end":170.725},{"sentences":[{"text":"Mhmm.","start":172.73001,"end":173.23001,"sentiment":"neutral","sentiment_score":0.012662116438150406},{"text":"Are you can you check the PPPoE settings?","start":173.93001,"end":176.99,"sentiment":"neutral","sentiment_score":0.0016967818955890834},{"text":"It's usually under Internet or WAN setting.","start":177.405,"end":181.985,"sentiment":"neutral","sentiment_score":-0.008881083822676114}],"sentiment":"neutral","sentiment_score":-0.0022457009472418576,"channel":0,"num_words":16,"start":172.73001,"end":181.985},{"sentences":[{"text":"Under where in settings?","start":183.09001,"end":184.39001,"sentiment":"neutral","sentiment_score":-0.0039521579165011644}],"sentiment":"neutral","sentiment_score":-0.0039521579165011644,"channel":1,"num_words":4,"start":183.09001,"end":184.39001},{"sentences":[{"text":"Yeah.","start":185.885,"end":186.385,"sentiment":"neutral","sentiment_score":0.006766911130398512},{"text":"Or Internet.","start":186.44499,"end":187.345,"sentiment":"neutral","sentiment_score":0.001983293564990163}],"sentiment":"neutral","sentiment_score":0.0035778327534596124,"channel":0,"num_words":3,"start":185.885,"end":187.345},{"sentences":[{"text":"Okay.","start":188.325,"end":188.725,"sentiment":"neutral","sentiment_score":0.013453126884996893},{"text":"So what do I need to set it up as?","start":188.725,"end":191.365,"sentiment":"neutral","sentiment_score":0.013410985562950372},{"text":"So it's got","start":191.365,"end":192.345,"sentiment":"neutral","sentiment_score":0.014179106801748276}],"sentiment":"neutral","sentiment_score":0.013578593065696103,"channel":1,"num_words":14,"start":188.325,"end":192.345},{"sentences":[{"text":"Mhmm.","start":192.33,"end":192.83,"sentiment":"neutral","sentiment_score":0.008003495633602142}],"sentiment":"neutral","sentiment_score":0.008003495633602142,"channel":0,"num_words":1,"start":192.33,"end":192.83},{"sentences":[{"text":"it's got","start":192.725,"end":193.445,"sentiment":"neutral","sentiment_score":0.012290208600461483}],"sentiment":"neutral","sentiment_score":0.012290208600461483,"channel":1,"num_words":2,"start":192.725,"end":193.445},{"sentences":[{"text":"K.","start":193.05,"end":193.55,"sentiment":"neutral","sentiment_score":0.010389980860054491}],"sentiment":"neutral","sentiment_score":0.010389980860054491,"channel":0,"num_words":1,"start":193.05,"end":193.55},{"sentences":[{"text":"connect options.","start":193.445,"end":194.985,"sentiment":"neutral","sentiment_score":0.012395340949296951},{"text":"It's got p p e dash I p I n f dash two.","start":195.685,"end":202.51001,"sentiment":"neutral","sentiment_score":0.012613781512929844}],"sentiment":"neutral","sentiment_score":0.012584656104445457,"channel":1,"num_words":15,"start":193.445,"end":202.51001},{"sentences":[{"text":"Can you see a PPPoE?","start":203.53,"end":204.99,"sentiment":"neutral","sentiment_score":0.021183711290359498}],"sentiment":"neutral","sentiment_score":0.021183711290359498,"channel":0,"num_words":5,"start":203.53,"end":204.99},{"sentences":[{"text":"Yep.","start":206.09,"end":206.41,"sentiment":"neutral","sentiment_score":0.012956153601408005},{"text":"It","start":206.41,"end":206.57,"sentiment":"neutral","sentiment_score":0.006747790612280369}],"sentiment":"neutral","sentiment_score":0.009851972106844187,"channel":1,"num_words":2,"start":206.09,"end":206.57},{"sentences":[{"text":"Connection","start":206.505,"end":207.005,"sentiment":"neutral","sentiment_score":0.012337012216448784}],"sentiment":"neutral","sentiment_score":0.012337012216448784,"channel":0,"num_words":1,"start":206.505,"end":207.005},{"sentences":[{"text":"says","start":206.57,"end":207.07,"sentiment":"neutral","sentiment_score":0.0024780286476016045}],"sentiment":"neutral","sentiment_score":0.0024780286476016045,"channel":1,"num_words":1,"start":206.57,"end":207.07},{"sentences":[{"text":"tag?","start":207.065,"end":207.565,"sentiment":"neutral","sentiment_score":0.003404931165277958}],"sentiment":"neutral","sentiment_score":0.003404931165277958,"channel":0,"num_words":1,"start":207.065,"end":207.565},{"sentences":[{"text":"when","start":207.29001,"end":207.79001,"sentiment":"neutral","sentiment_score":-0.0007093381136655807}],"sentiment":"neutral","sentiment_score":-0.0007093381136655807,"channel":1,"num_words":1,"start":207.29001,"end":207.79001},{"sentences":[{"text":"Mhmm.","start":207.785,"end":208.285,"sentiment":"neutral","sentiment_score":0.00018790841568261385}],"sentiment":"neutral","sentiment_score":0.00018790841568261385,"channel":0,"num_words":1,"start":207.785,"end":208.285},{"sentences":[{"text":"when access private p p p o e.","start":208.01001,"end":211.07,"sentiment":"neutral","sentiment_score":0.000686570187099278}],"sentiment":"neutral","sentiment_score":0.000686570187099278,"channel":1,"num_words":8,"start":208.01001,"end":211.07},{"sentences":[{"text":"Mhmm.","start":211.625,"end":211.785,"sentiment":"neutral","sentiment_score":0.009853431954979897},{"text":"Okay.","start":211.785,"end":212.185,"sentiment":"neutral","sentiment_score":0.016796188428997993},{"text":"And how about the username and password?","start":212.185,"end":214.525,"sentiment":"neutral","sentiment_score":0.013234598961259638}],"sentiment":"neutral","sentiment_score":0.013254645901421705,"channel":0,"num_words":9,"start":211.625,"end":214.525},{"sentences":[{"text":"It has the username as one, o o,","start":216.155,"end":220.07501,"sentiment":"neutral","sentiment_score":0.017575078178197145}],"sentiment":"neutral","sentiment_score":0.017575078178197145,"channel":1,"num_words":8,"start":216.155,"end":220.07501},{"sentences":[{"text":"Mhmm.","start":219.95999,"end":220.45999,"sentiment":"neutral","sentiment_score":0.012740178033709526}],"sentiment":"neutral","sentiment_score":0.012740178033709526,"channel":0,"num_words":1,"start":219.95999,"end":220.45999},{"sentences":[{"text":"39@Airtel..au, and the password is AirWithAA123At10039.","start":220.075,"end":232.45,"sentiment":"neutral","sentiment_score":0.01890875988950332}],"sentiment":"neutral","sentiment_score":0.01890875988950332,"channel":1,"num_words":6,"start":220.075,"end":232.45},{"sentences":[{"text":"Okay.","start":235.875,"end":236.275,"sentiment":"neutral","sentiment_score":0.01862034574151039},{"text":"I see.","start":236.275,"end":236.935,"sentiment":"neutral","sentiment_score":0.015238476917147636},{"text":"Is the router connected at the NTT box?","start":237.315,"end":240.055,"sentiment":"neutral","sentiment_score":0.0035173988435417414}],"sentiment":"neutral","sentiment_score":0.007021499120376327,"channel":0,"num_words":11,"start":235.875,"end":240.055},{"sentences":[{"text":"What's that?","start":241.31,"end":241.79,"sentiment":"neutral","sentiment_score":-0.013183337170630693},{"text":"Sorry?","start":241.79,"end":242.29,"sentiment":"neutral","sentiment_score":-0.03359358012676239}],"sentiment":"neutral","sentiment_score":-0.01998675148934126,"channel":1,"num_words":3,"start":241.31,"end":242.29},{"sentences":[{"text":"Is the router connected at the NTT box, the block box on on your wall?","start":243.635,"end":249.575,"sentiment":"neutral","sentiment_score":-0.012873166240751743}],"sentiment":"neutral","sentiment_score":-0.012873166240751743,"channel":0,"num_words":15,"start":243.635,"end":249.575},{"sentences":[{"text":"Yep.","start":250.045,"end":250.545,"sentiment":"neutral","sentiment_score":0.017783330753445625}],"sentiment":"neutral","sentiment_score":0.017783330753445625,"channel":1,"num_words":1,"start":250.045,"end":250.545},{"sentences":[{"text":"Mhmm.","start":250.09,"end":250.59,"sentiment":"neutral","sentiment_score":0.007629553321748972}],"sentiment":"neutral","sentiment_score":0.007629553321748972,"channel":0,"num_words":1,"start":250.09,"end":250.59},{"sentences":[{"text":"So all I did take the cable that was plugged into my old router and plugged it in in the WAN WAN port.","start":250.605,"end":261.12,"sentiment":"neutral","sentiment_score":-0.020257059039305084}],"sentiment":"neutral","sentiment_score":-0.020257059039305084,"channel":1,"num_words":23,"start":250.605,"end":261.12},{"sentences":[{"text":"Nine four.","start":262.65,"end":263.47,"sentiment":"neutral","sentiment_score":0.017028534784913063},{"text":"Thank you.","start":263.875,"end":264.535,"sentiment":"neutral","sentiment_score":0.3153342306613922},{"text":"So the setup is all correct, but still not connecting on our end.","start":264.755,"end":271.415,"sentiment":"neutral","sentiment_score":0.012760114784424122},{"text":"Is it okay if I put you on hold?","start":274.755,"end":276.275,"sentiment":"neutral","sentiment_score":-0.001129266702466541},{"text":"Let me just check it.","start":276.275,"end":277.655,"sentiment":"neutral","sentiment_score":-0.012867164611816407}],"sentiment":"neutral","sentiment_score":0.024390574184156234,"channel":0,"num_words":31,"start":262.65,"end":277.655},{"sentences":[{"text":"Okay.","start":278.065,"end":278.38498,"sentiment":"neutral","sentiment_score":0.06792517006397247},{"text":"No worries.","start":278.38498,"end":278.865,"sentiment":"neutral","sentiment_score":0.1229255199432373},{"text":"Thank you.","start":278.865,"end":279.525,"sentiment":"neutral","sentiment_score":0.2633601650595665}],"sentiment":"neutral","sentiment_score":0.168099308013916,"channel":1,"num_words":5,"start":278.065,"end":279.525},{"sentences":[{"text":"Okay.","start":279.63,"end":280.11002,"sentiment":"neutral","sentiment_score":0.2203778624534607},{"text":"Thank you.","start":280.11002,"end":288.21,"sentiment":"neutral","sentiment_score":0.30897635221481323},{"text":"Hello, Kieran?","start":301.755,"end":302.655,"sentiment":"neutral","sentiment_score":0.10960004478693008}],"sentiment":"neutral","sentiment_score":0.21150613129138945,"channel":0,"num_words":5,"start":279.63,"end":302.655},{"sentences":[{"text":"Yep.","start":303.295,"end":303.795,"sentiment":"neutral","sentiment_score":0.10451656579971312}],"sentiment":"neutral","sentiment_score":0.10451656579971312,"channel":1,"num_words":1,"start":303.295,"end":303.795},{"sentences":[{"text":"Yeah.","start":304.315,"end":304.555,"sentiment":"neutral","sentiment_score":0.15646985173225403},{"text":"Thanks for waiting.","start":304.555,"end":305.615,"sentiment":"neutral","sentiment_score":0.3327397406101227},{"text":"Is it okay if you do reset the router then let's enter that credentials again.","start":305.995,"end":311.91,"sentiment":"neutral","sentiment_score":0.05614369064569473}],"sentiment":"neutral","sentiment_score":0.10509707543410753,"channel":0,"num_words":19,"start":304.315,"end":311.91},{"sentences":[{"text":"So you want me to turn it off and turn it back on again?","start":312.84,"end":316.14,"sentiment":"neutral","sentiment_score":0.006497586412089211}],"sentiment":"neutral","sentiment_score":0.006497586412089211,"channel":1,"num_words":14,"start":312.84,"end":316.14},{"sentences":[{"text":"No.","start":317.57,"end":317.89,"sentiment":"neutral","sentiment_score":-0.19459168612957},{"text":"I need you to full reset on the router.","start":317.89,"end":320.63,"sentiment":"neutral","sentiment_score":-0.18330358465512595}],"sentiment":"neutral","sentiment_score":-0.18443239480257034,"channel":0,"num_words":10,"start":317.57,"end":320.63},{"sentences":[{"text":"How do I","start":321.16,"end":321.72,"sentiment":"neutral","sentiment_score":-0.03874481717745463}],"sentiment":"neutral","sentiment_score":-0.03874481717745463,"channel":1,"num_words":3,"start":321.16,"end":321.72},{"sentences":[{"text":"So","start":321.57,"end":322.07,"sentiment":"neutral","sentiment_score":-0.012620225548744202}],"sentiment":"neutral","sentiment_score":-0.012620225548744202,"channel":0,"num_words":1,"start":321.57,"end":322.07},{"sentences":[{"text":"do that?","start":321.72,"end":322.38,"sentiment":"neutral","sentiment_score":-0.03504045493900776}],"sentiment":"neutral","sentiment_score":-0.03504045493900776,"channel":1,"num_words":2,"start":321.72,"end":322.38},{"sentences":[{"text":"on the on the back of the router, there's a small hole or a button labeled reset.","start":322.26498,"end":328.125,"sentiment":"neutral","sentiment_score":-0.03279163293978747},{"text":"Please press and hold that button for about thirty seconds until the router starts.","start":328.425,"end":333.165,"sentiment":"neutral","sentiment_score":-0.023715715057083538}],"sentiment":"neutral","sentiment_score":-0.028692831315340533,"channel":0,"num_words":31,"start":322.26498,"end":333.165},{"sentences":[{"text":"Hold on.","start":334.13498,"end":334.615,"sentiment":"neutral","sentiment_score":-0.0239715576171875},{"text":"Give me one second.","start":334.615,"end":335.67,"sentiment":"neutral","sentiment_score":-0.029972181655466557},{"text":"Let me try and find","start":335.67,"end":336.87,"sentiment":"neutral","sentiment_score":0.0030646413564682008}],"sentiment":"neutral","sentiment_score":-0.013864421370354566,"channel":1,"num_words":11,"start":334.13498,"end":336.87},{"sentences":[{"text":"Sure.","start":336.86,"end":337.36,"sentiment":"neutral","sentiment_score":0.015453428030014038}],"sentiment":"neutral","sentiment_score":0.015453428030014038,"channel":0,"num_words":1,"start":336.86,"end":337.36},{"sentences":[{"text":"it.","start":336.87,"end":337.37,"sentiment":"neutral","sentiment_score":-0.004663793370127678}],"sentiment":"neutral","sentiment_score":-0.004663793370127678,"channel":1,"num_words":1,"start":336.87,"end":337.37},{"sentences":[{"text":"May I also ask the color of the indicator light of the router?","start":338.22,"end":341.97998,"sentiment":"neutral","sentiment_score":0.021673067974356506},{"text":"Is it green, red as of the moment?","start":341.97998,"end":344.72,"sentiment":"neutral","sentiment_score":0.009593687718734145}],"sentiment":"neutral","sentiment_score":0.017071399305547987,"channel":0,"num_words":21,"start":338.22,"end":344.72},{"sentences":[{"text":"There is one there is","start":345.19,"end":348.225,"sentiment":"neutral","sentiment_score":-0.003208873048424721}],"sentiment":"neutral","sentiment_score":-0.003208873048424721,"channel":1,"num_words":5,"start":345.19,"end":348.225},{"sentences":[{"text":"Mhmm.","start":347.925,"end":348.425,"sentiment":"neutral","sentiment_score":-0.007381867617368698}],"sentiment":"neutral","sentiment_score":-0.007381867617368698,"channel":0,"num_words":1,"start":347.925,"end":348.425},{"sentences":[{"text":"one light at the front, and it is red.","start":348.92502,"end":351.105,"sentiment":"neutral","sentiment_score":-0.0066028716456558965}],"sentiment":"neutral","sentiment_score":-0.0066028716456558965,"channel":1,"num_words":9,"start":348.92502,"end":351.105},{"sentences":[{"text":"Okay.","start":355.1175,"end":355.6175,"sentiment":"neutral","sentiment_score":0.02713165432214737}],"sentiment":"neutral","sentiment_score":0.02713165432214737,"channel":0,"num_words":1,"start":355.1175,"end":355.6175},{"sentences":[{"text":"So at the back, I've got a little hole that says reset, and I've got WPS for a little button.","start":355.165,"end":361.665,"sentiment":"neutral","sentiment_score":0.014417188987135888},{"text":"You want me to hold in the reset button.","start":361.87,"end":363.55,"sentiment":"neutral","sentiment_score":0.017054830367366474},{"text":"Right?","start":363.55,"end":364.05,"sentiment":"neutral","sentiment_score":0.035440944135189056}],"sentiment":"neutral","sentiment_score":0.0159092732394735,"channel":1,"num_words":30,"start":355.165,"end":364.05},{"sentences":[{"text":"Yeah.","start":364.71,"end":365.21,"sentiment":"neutral","sentiment_score":0.06851805746555328},{"text":"The reset button.","start":365.27,"end":366.49,"sentiment":"neutral","sentiment_score":0.06268164391318957},{"text":"Then let me know once the router lights are back on and stable.","start":367.19,"end":370.73,"sentiment":"neutral","sentiment_score":0.1398929970768782},{"text":"So after the resetting, please log in again to the router's interface.","start":378.465,"end":383.765,"sentiment":"neutral","sentiment_score":0.08051886471609275},{"text":"Then it will ask you then to type in the username and password, then choose the connection type PPPoE.","start":384.86502,"end":391.685,"sentiment":"neutral","sentiment_score":0.05678604170680046}],"sentiment":"neutral","sentiment_score":0.08584027333805959,"channel":0,"num_words":48,"start":364.71,"end":391.685},{"sentences":[{"text":"Yeah.","start":393.27002,"end":393.59,"sentiment":"neutral","sentiment_score":0.06483684480190277},{"text":"Give me one sec.","start":393.59,"end":395.11002,"sentiment":"neutral","sentiment_score":0.04581272602081299}],"sentiment":"neutral","sentiment_score":0.04961754977703094,"channel":1,"num_words":5,"start":393.27002,"end":395.11002},{"sentences":[{"text":"Mhmm.","start":394.96,"end":395.46,"sentiment":"neutral","sentiment_score":0.06364455819129944}],"sentiment":"neutral","sentiment_score":0.06364455819129944,"channel":0,"num_words":1,"start":394.96,"end":395.46},{"sentences":[{"text":"I'm just gonna form something that'll fit into that little hole.","start":395.11002,"end":398.01,"sentiment":"neutral","sentiment_score":0.08220328119668094}],"sentiment":"neutral","sentiment_score":0.08220328119668094,"channel":1,"num_words":11,"start":395.11002,"end":398.01},{"sentences":[{"text":"Mhmm.","start":400.16,"end":400.24,"sentiment":"neutral","sentiment_score":0.038238584995269775},{"text":"Also going to resend the email again for your reference.","start":400.24,"end":405.38,"sentiment":"neutral","sentiment_score":0.03982151374220848}],"sentiment":"neutral","sentiment_score":0.03967761112885042,"channel":0,"num_words":11,"start":400.16,"end":405.38},{"sentences":[{"text":"Yeah.","start":406.905,"end":407.225,"sentiment":"neutral","sentiment_score":0.13132674992084503},{"text":"Okay.","start":407.225,"end":407.625,"sentiment":"neutral","sentiment_score":0.2226776033639908},{"text":"Cool.","start":407.625,"end":408.125,"sentiment":"neutral","sentiment_score":0.2637465000152588}],"sentiment":"neutral","sentiment_score":0.20591695110003153,"channel":1,"num_words":3,"start":406.905,"end":408.125},{"sentences":[{"text":"Mhmm.","start":408.125,"end":408.625,"sentiment":"neutral","sentiment_score":0.12106263637542725},{"text":"There you go.","start":443.01,"end":443.65,"sentiment":"neutral","sentiment_score":0.09580928832292557},{"text":"I resent the email.","start":443.65,"end":445.11,"sentiment":"neutral","sentiment_score":0.07589637953788042},{"text":"May I also know the reason why you changed your router?","start":456.385,"end":462.165,"sentiment":"neutral","sentiment_score":-0.01473061740398407}],"sentiment":"neutral","sentiment_score":0.028949433055363204,"channel":0,"num_words":19,"start":408.125,"end":462.165},{"sentences":[{"text":"Because the router I've got is about","start":463.395,"end":466.115,"sentiment":"neutral","sentiment_score":-0.18956256551401957}],"sentiment":"neutral","sentiment_score":-0.18956256551401957,"channel":1,"num_words":7,"start":463.395,"end":466.115},{"sentences":[{"text":"Mhmm.","start":465.74503,"end":466.24503,"sentiment":"neutral","sentiment_score":-0.08058100938796997}],"sentiment":"neutral","sentiment_score":-0.08058100938796997,"channel":0,"num_words":1,"start":465.74503,"end":466.24503},{"sentences":[{"text":"five years old,","start":466.115,"end":467.57498,"sentiment":"neutral","sentiment_score":-0.14906389017899832}],"sentiment":"neutral","sentiment_score":-0.14906389017899832,"channel":1,"num_words":3,"start":466.115,"end":467.57498},{"sentences":[{"text":"Mhmm.","start":468.46503,"end":468.96503,"sentiment":"neutral","sentiment_score":-0.06891049444675446}],"sentiment":"neutral","sentiment_score":-0.06891049444675446,"channel":0,"num_words":1,"start":468.46503,"end":468.96503},{"sentences":[{"text":"and I just wanted to upgrade it because it seemed like when I was trying to watch sports and stuff, it was lagging.","start":469.47,"end":478.13,"sentiment":"neutral","sentiment_score":-0.18641370243352393}],"sentiment":"neutral","sentiment_score":-0.18641370243352393,"channel":1,"num_words":23,"start":469.47,"end":478.13},{"sentences":[{"text":"Mhmm.","start":481.78003,"end":482.18002,"sentiment":"neutral","sentiment_score":-0.017633676528930664},{"text":"Okay.","start":482.18002,"end":482.58002,"sentiment":"neutral","sentiment_score":-0.007881665602326393},{"text":"I see.","start":482.58002,"end":483.24002,"sentiment":"neutral","sentiment_score":-0.018191960640251637},{"text":"Is the the old router also from Meritel?","start":483.915,"end":487.775,"sentiment":"neutral","sentiment_score":-0.05024624359793961}],"sentiment":"neutral","sentiment_score":-0.03865576768293977,"channel":0,"num_words":12,"start":481.78003,"end":487.775},{"sentences":[{"text":"No.","start":488.405,"end":488.905,"sentiment":"neutral","sentiment_score":-0.11202393472194672}],"sentiment":"neutral","sentiment_score":-0.11202393472194672,"channel":1,"num_words":1,"start":488.405,"end":488.905},{"sentences":[{"text":"Okay.","start":489.995,"end":490.315,"sentiment":"neutral","sentiment_score":-0.08205776661634445},{"text":"That's your own one.","start":490.315,"end":491.455,"sentiment":"neutral","sentiment_score":-0.07494346145540476}],"sentiment":"neutral","sentiment_score":-0.0763663224875927,"channel":0,"num_words":5,"start":489.995,"end":491.455},{"sentences":[{"text":"Yep.","start":492.08502,"end":492.58502,"sentiment":"neutral","sentiment_score":0.032152097672224045}],"sentiment":"neutral","sentiment_score":0.032152097672224045,"channel":1,"num_words":1,"start":492.08502,"end":492.58502},{"sentences":[{"text":"Okay.","start":493.51498,"end":493.755,"sentiment":"neutral","sentiment_score":0.025632167235016823},{"text":"I see.","start":493.755,"end":494.495,"sentiment":"neutral","sentiment_score":0.02493864018470049}],"sentiment":"neutral","sentiment_score":0.025169815868139267,"channel":0,"num_words":3,"start":493.51498,"end":494.495},{"sentences":[{"text":"Okay.","start":550.435,"end":550.915,"sentiment":"neutral","sentiment_score":0.02906006760895252},{"text":"So I've just we're up to I've reset it and relubbed it in.","start":550.915,"end":554.935,"sentiment":"neutral","sentiment_score":0.034760051048718967},{"text":"And now you want me to set it to PPOE?","start":556.39,"end":558.89,"sentiment":"neutral","sentiment_score":0.05154356546700001}],"sentiment":"neutral","sentiment_score":0.041515682746345796,"channel":1,"num_words":24,"start":550.435,"end":558.89},{"sentences":[{"text":"Yeah.","start":560.54,"end":561.04,"sentiment":"neutral","sentiment_score":0.06290437281131744},{"text":"And","start":561.33997,"end":561.74,"sentiment":"neutral","sentiment_score":0.057717371731996536}],"sentiment":"neutral","sentiment_score":0.06031087227165699,"channel":0,"num_words":2,"start":560.54,"end":561.74},{"sentences":[{"text":"Yep.","start":561.67004,"end":562.17004,"sentiment":"neutral","sentiment_score":0.059035539627075195}],"sentiment":"neutral","sentiment_score":0.059035539627075195,"channel":1,"num_words":1,"start":561.67004,"end":562.17004},{"sentences":[{"text":"have you received the email now?","start":561.74,"end":563.76,"sentiment":"neutral","sentiment_score":0.05817018200953802},{"text":"Because that's where the credentials that you will enter there for the username and password.","start":564.235,"end":572.255,"sentiment":"neutral","sentiment_score":0.0588239664832751}],"sentiment":"neutral","sentiment_score":0.058637170919350216,"channel":0,"num_words":21,"start":561.74,"end":572.255},{"sentences":[{"text":"Yep.","start":585.31,"end":585.71,"sentiment":"neutral","sentiment_score":0.12087064236402512},{"text":"There's the email.","start":585.71,"end":587.01,"sentiment":"neutral","sentiment_score":0.0949453388651212},{"text":"Okay.","start":588.83,"end":589.33,"sentiment":"neutral","sentiment_score":0.10736353695392609}],"sentiment":"neutral","sentiment_score":0.10261403918266296,"channel":1,"num_words":5,"start":585.31,"end":589.33},{"sentences":[{"text":"Actually, it's just the same credentials earlier.","start":591.17,"end":594.55,"sentiment":"neutral","sentiment_score":0.08979115156190735},{"text":"We just","start":595.485,"end":595.885,"sentiment":"neutral","sentiment_score":0.057907989248633385}],"sentiment":"neutral","sentiment_score":0.08270600438117981,"channel":0,"num_words":9,"start":591.17,"end":595.885},{"sentences":[{"text":"Yeah.","start":595.79,"end":596.29,"sentiment":"neutral","sentiment_score":0.05134887248277664}],"sentiment":"neutral","sentiment_score":0.05134887248277664,"channel":1,"num_words":1,"start":595.79,"end":596.29},{"sentences":[{"text":"wanted to double check.","start":595.885,"end":597.165,"sentiment":"neutral","sentiment_score":0.0660193981602788},{"text":"Mhmm.","start":597.165,"end":597.665,"sentiment":"neutral","sentiment_score":0.12159406393766405}],"sentiment":"neutral","sentiment_score":0.07713433131575584,"channel":0,"num_words":5,"start":595.885,"end":597.665},{"sentences":[{"text":"K.","start":597.87,"end":598.305,"sentiment":"neutral","sentiment_score":0.15666237473487854},{"text":"So it's easy to do the nine one.","start":598.385,"end":600.735,"sentiment":"neutral","sentiment_score":0.2815926857292652}],"sentiment":"neutral","sentiment_score":0.26771154006322223,"channel":1,"num_words":9,"start":597.87,"end":600.735},{"sentences":[{"text":"So, once you, enter the credentials and saved it, I should have it should be online then.","start":644.72504,"end":653.705,"sentiment":"neutral","sentiment_score":0.24081643364008734},{"text":"But let's","start":654.485,"end":655.125,"sentiment":"neutral","sentiment_score":0.09911149367690086}],"sentiment":"neutral","sentiment_score":0.22590012417027824,"channel":0,"num_words":19,"start":644.72504,"end":655.125},{"sentences":[{"text":"Yes.","start":654.825,"end":655.325,"sentiment":"neutral","sentiment_score":0.09562228620052338}],"sentiment":"neutral","sentiment_score":0.09562228620052338,"channel":1,"num_words":1,"start":654.825,"end":655.325},{"sentences":[{"text":"check.","start":655.125,"end":655.625,"sentiment":"neutral","sentiment_score":0.10350760817527772}],"sentiment":"neutral","sentiment_score":0.10350760817527772,"channel":0,"num_words":1,"start":655.125,"end":655.625},{"sentences":[{"text":"So","start":655.385,"end":655.865,"sentiment":"neutral","sentiment_score":0.07052506506443024}],"sentiment":"neutral","sentiment_score":0.07052506506443024,"channel":1,"num_words":1,"start":655.385,"end":655.865},{"sentences":[{"text":"Mhmm.","start":655.765,"end":656.265,"sentiment":"neutral","sentiment_score":0.05277626588940621}],"sentiment":"neutral","sentiment_score":0.05277626588940621,"channel":0,"num_words":1,"start":655.765,"end":656.265},{"sentences":[{"text":"it so it's","start":655.865,"end":656.745,"sentiment":"neutral","sentiment_score":0.030456184099117916}],"sentiment":"neutral","sentiment_score":0.030456184099117916,"channel":1,"num_words":3,"start":655.865,"end":656.745},{"sentences":[{"text":"Mhmm.","start":656.73,"end":657.23,"sentiment":"neutral","sentiment_score":0.024635251611471176}],"sentiment":"neutral","sentiment_score":0.024635251611471176,"channel":0,"num_words":1,"start":656.73,"end":657.23},{"sentences":[{"text":"I've just gone next, and then it's gone LAN setup.","start":656.905,"end":660.685,"sentiment":"neutral","sentiment_score":-0.03157794289290905}],"sentiment":"neutral","sentiment_score":-0.03157794289290905,"channel":1,"num_words":10,"start":656.905,"end":660.685},{"sentences":[{"text":"Mhmm.","start":661.52997,"end":662.02997,"sentiment":"neutral","sentiment_score":-0.003665788099169731},{"text":"Okay.","start":662.97,"end":663.47,"sentiment":"neutral","sentiment_score":0.011166967451572418}],"sentiment":"neutral","sentiment_score":0.0037505896762013435,"channel":0,"num_words":2,"start":661.52997,"end":663.47},{"sentences":[{"text":"Do I just click next?","start":662.985,"end":664.365,"sentiment":"neutral","sentiment_score":0.008236377872526646}],"sentiment":"neutral","sentiment_score":0.008236377872526646,"channel":1,"num_words":5,"start":662.985,"end":664.365},{"sentences":[{"text":"Yeah.","start":664.88995,"end":665.37,"sentiment":"neutral","sentiment_score":0.006020323373377323},{"text":"Can you skip it?","start":665.37,"end":666.58997,"sentiment":"neutral","sentiment_score":-0.008617521729320288}],"sentiment":"neutral","sentiment_score":-0.005689952708780766,"channel":0,"num_words":5,"start":664.88995,"end":666.58997},{"sentences":[{"text":"Next.","start":667.705,"end":668.19,"sentiment":"neutral","sentiment_score":-0.001186322420835495},{"text":"And then it's got admin accounts.","start":668.59,"end":671.65,"sentiment":"neutral","sentiment_score":0.0068644925486296415},{"text":"Can I just leave that as is?","start":675.15,"end":677.09,"sentiment":"neutral","sentiment_score":0.022608478154454912}],"sentiment":"neutral","sentiment_score":0.014161427139437624,"channel":1,"num_words":14,"start":667.705,"end":677.09},{"sentences":[{"text":"Yeah.","start":677.795,"end":678.295,"sentiment":"neutral","sentiment_score":0.008099387399852276}],"sentiment":"neutral","sentiment_score":0.008099387399852276,"channel":0,"num_words":1,"start":677.795,"end":678.295},{"sentences":[{"text":"Can I just skip that?","start":678.99,"end":680.03,"sentiment":"neutral","sentiment_score":-0.006995918229222298},{"text":"Oh,","start":680.03,"end":680.19,"sentiment":"neutral","sentiment_score":-0.11531655490398408}],"sentiment":"neutral","sentiment_score":-0.025049357675015926,"channel":1,"num_words":6,"start":678.99,"end":680.19},{"sentences":[{"text":"Click","start":680.115,"end":680.515,"sentiment":"neutral","sentiment_score":-0.1867675334215164}],"sentiment":"neutral","sentiment_score":-0.1867675334215164,"channel":0,"num_words":1,"start":680.115,"end":680.515},{"sentences":[{"text":"no.","start":680.19,"end":680.35,"sentiment":"neutral","sentiment_score":-0.3022899925708771},{"text":"It won't.","start":680.35,"end":681.01,"sentiment":"negative","sentiment_score":-0.38563452661037445}],"sentiment":"negative","sentiment_score":-0.3578530152638753,"channel":1,"num_words":3,"start":680.19,"end":681.01},{"sentences":[{"text":"next.","start":680.515,"end":681.015,"sentiment":"neutral","sentiment_score":-0.17890742421150208},{"text":"You need to enter.","start":683.24005,"end":684.38,"sentiment":"neutral","sentiment_score":-0.16631734184920788}],"sentiment":"neutral","sentiment_score":-0.1688353583216667,"channel":0,"num_words":5,"start":680.515,"end":684.38},{"sentences":[{"text":"So I've gotta come up with a new password.","start":685.46497,"end":687.46497,"sentiment":"neutral","sentiment_score":-0.21475473708576626},{"text":"Right?","start":687.46497,"end":687.96497,"sentiment":"neutral","sentiment_score":-0.0637960359454155}],"sentiment":"neutral","sentiment_score":-0.19965886697173119,"channel":1,"num_words":10,"start":685.46497,"end":687.96497},{"sentences":[{"text":"Okay.","start":688.92004,"end":689.42004,"sentiment":"neutral","sentiment_score":-0.032453667372465134}],"sentiment":"neutral","sentiment_score":-0.032453667372465134,"channel":0,"num_words":1,"start":688.92004,"end":689.42004},{"sentences":[{"text":"Okay.","start":739.73,"end":740.23,"sentiment":"neutral","sentiment_score":-0.021791797131299973},{"text":"Now it says wireless setup.","start":742.305,"end":744.885,"sentiment":"neutral","sentiment_score":-0.040318235754966736},{"text":"So do I change I don't change anything there.","start":745.025,"end":747.525,"sentiment":"neutral","sentiment_score":-0.10863334188858668},{"text":"Hello?","start":752.225,"end":752.725,"sentiment":"neutral","sentiment_score":-0.00674932636320591}],"sentiment":"neutral","sentiment_score":-0.07548952370416373,"channel":1,"num_words":16,"start":739.73,"end":752.725},{"sentences":[{"text":"Yes.","start":753.595,"end":754.095,"sentiment":"neutral","sentiment_score":0.02356673777103424},{"text":"Can you next it?","start":754.235,"end":755.615,"sentiment":"neutral","sentiment_score":0.018450467847287655}],"sentiment":"neutral","sentiment_score":0.019473721832036973,"channel":0,"num_words":5,"start":753.595,"end":755.615},{"sentences":[{"text":"Yep.","start":756.03,"end":756.51,"sentiment":"neutral","sentiment_score":0.05830469727516174},{"text":"It just says finish.","start":756.51,"end":757.65,"sentiment":"neutral","sentiment_score":0.01538105122745037}],"sentiment":"neutral","sentiment_score":0.023965780436992646,"channel":1,"num_words":5,"start":756.03,"end":757.65},{"sentences":[{"text":"Mhmm.","start":757.275,"end":757.775,"sentiment":"neutral","sentiment_score":0.026833008974790573},{"text":"Okay.","start":758.635,"end":759.035,"sentiment":"neutral","sentiment_score":0.06772070378065109},{"text":"Let's just wait for it to establish the connection.","start":759.035,"end":762.88,"sentiment":"neutral","sentiment_score":0.07154684141278267}],"sentiment":"neutral","sentiment_score":0.06713411686095325,"channel":0,"num_words":11,"start":757.275,"end":762.88},{"sentences":[{"text":"Do you want that?","start":764.11005,"end":764.75,"sentiment":"neutral","sentiment_score":0.059269217774271965},{"text":"So I'll hit finish.","start":764.75,"end":765.81,"sentiment":"neutral","sentiment_score":0.05054523982107639},{"text":"Alert.","start":770.255,"end":770.755,"sentiment":"neutral","sentiment_score":0.06527958065271378},{"text":"Change settings successful.","start":770.895,"end":772.195,"sentiment":"neutral","sentiment_score":0.11818538606166838},{"text":"Do not turn off or reboot device during this time.","start":772.415,"end":776.115,"sentiment":"neutral","sentiment_score":-0.2944121167063713}],"sentiment":"neutral","sentiment_score":-0.09477398172020912,"channel":1,"num_words":22,"start":764.11005,"end":776.115},{"sentences":[{"text":"Okay.","start":823.19,"end":823.59,"sentiment":"neutral","sentiment_score":-0.05343323200941086},{"text":"So it just took me out, and I've logged back in again.","start":823.59,"end":826.97003,"sentiment":"neutral","sentiment_score":-0.27032362918059033},{"text":"It's saying I still don't have connection.","start":832.84503,"end":835.025,"sentiment":"negative","sentiment_score":-0.4389124299798693}],"sentiment":"neutral","sentiment_score":-0.31848518960177896,"channel":1,"num_words":20,"start":823.19,"end":835.025},{"sentences":[{"text":"Can you send me a screenshot of that?","start":839.665,"end":842.165,"sentiment":"neutral","sentiment_score":-0.07018030155450106}],"sentiment":"neutral","sentiment_score":-0.07018030155450106,"channel":0,"num_words":8,"start":839.665,"end":842.165},{"sentences":[{"text":"Yep.","start":844.68,"end":845.18,"sentiment":"neutral","sentiment_score":0.06001739203929901},{"text":"Do you want me to email it to you?","start":868.32996,"end":869.93,"sentiment":"neutral","sentiment_score":0.04553601269920667},{"text":"Yeah.","start":869.93,"end":870.08997,"sentiment":"neutral","sentiment_score":0.11055396497249605},{"text":"I'm gonna send it to you.","start":870.08997,"end":871.55,"sentiment":"neutral","sentiment_score":0.1287368026872476}],"sentiment":"neutral","sentiment_score":0.07957742867224357,"channel":1,"num_words":17,"start":844.68,"end":871.55},{"sentences":[{"text":"Yeah.","start":871.96,"end":872.46,"sentiment":"neutral","sentiment_score":0.09643389284610748},{"text":"Just reply to the email that I sent you.","start":872.6,"end":875.5,"sentiment":"neutral","sentiment_score":0.11278158591853248}],"sentiment":"neutral","sentiment_score":0.11114681661128997,"channel":0,"num_words":10,"start":871.96,"end":875.5},{"sentences":[{"text":"Okay.","start":875.69,"end":876.19,"sentiment":"neutral","sentiment_score":0.06336559355258942}],"sentiment":"neutral","sentiment_score":0.06336559355258942,"channel":1,"num_words":1,"start":875.69,"end":876.19},{"sentences":[{"text":"Mhmm.","start":877.0,"end":877.5,"sentiment":"neutral","sentiment_score":0.049511685967445374}],"sentiment":"neutral","sentiment_score":0.049511685967445374,"channel":0,"num_words":1,"start":877.0,"end":877.5},{"sentences":[{"text":"Okay.","start":971.02496,"end":971.425,"sentiment":"neutral","sentiment_score":0.07284320145845413},{"text":"So I've sent you a picture.","start":971.425,"end":973.105,"sentiment":"neutral","sentiment_score":0.0957551629592975},{"text":"I sent you a picture.","start":973.105,"end":974.06494,"sentiment":"neutral","sentiment_score":0.11177412867546081},{"text":"The first one is pretty ordinary, so I'll tell you it again.","start":974.06494,"end":981.86005,"sentiment":"neutral","sentiment_score":0.027477219390372436}],"sentiment":"neutral","sentiment_score":0.06399881063650052,"channel":1,"num_words":24,"start":971.02496,"end":981.86005},{"sentences":[{"text":"Actually, I did also send another email.","start":982.49,"end":985.38995,"sentiment":"neutral","sentiment_score":0.09569754664387022},{"text":"Can we also take a picture of your setup there, including the label on the back of your router for us to check also.","start":987.52997,"end":996.045,"sentiment":"neutral","sentiment_score":0.11464560373375814}],"sentiment":"neutral","sentiment_score":0.11036701019733183,"channel":0,"num_words":31,"start":982.49,"end":996.045},{"sentences":[{"text":"Okay.","start":997.575,"end":997.975,"sentiment":"neutral","sentiment_score":0.09594406187534332},{"text":"Alright.","start":997.975,"end":998.455,"sentiment":"neutral","sentiment_score":0.10224249213933943},{"text":"Let me","start":998.455,"end":999.195,"sentiment":"neutral","sentiment_score":0.08184508979320526}],"sentiment":"neutral","sentiment_score":0.09046918340027332,"channel":1,"num_words":4,"start":997.575,"end":999.195},{"sentences":[{"text":"Yeah.","start":1007.11,"end":1007.35004,"sentiment":"neutral","sentiment_score":0.1158331334590912},{"text":"So what we're going to do is I'll wait for the pictures again for the for your setup there, then I'll review it and escalate the issue to the provisioning team, then I'll get back to you.","start":1007.35004,"end":1022.895,"sentiment":"neutral","sentiment_score":0.08366699567114985}],"sentiment":"neutral","sentiment_score":0.08451347298135883,"channel":0,"num_words":38,"start":1007.11,"end":1022.895},{"sentences":[{"text":"Hell, I'm second type of that.","start":1023.985,"end":1025.9349,"sentiment":"neutral","sentiment_score":-0.3239908119042714}],"sentiment":"neutral","sentiment_score":-0.3239908119042714,"channel":1,"num_words":6,"start":1023.985,"end":1025.9349},{"sentences":[{"text":"Actually, I'm not sure yet.","start":1028.255,"end":1031.235,"sentiment":"negative","sentiment_score":-0.33540527820587157},{"text":"Is it okay if you give me until tomorrow","start":1031.295,"end":1033.555,"sentiment":"neutral","sentiment_score":-0.16196813103225496}],"sentiment":"neutral","sentiment_score":-0.22390996930854662,"channel":0,"num_words":14,"start":1028.255,"end":1033.555},{"sentences":[{"text":"What?","start":1034.5701,"end":1034.81,"sentiment":"neutral","sentiment_score":-0.14467649161815643},{"text":"And then just","start":1034.81,"end":1035.4501,"sentiment":"neutral","sentiment_score":-0.12625635912021002}],"sentiment":"neutral","sentiment_score":-0.13086139224469662,"channel":1,"num_words":4,"start":1034.5701,"end":1035.4501},{"sentences":[{"text":"just","start":1035.295,"end":1035.615,"sentiment":"neutral","sentiment_score":-0.1457912027835846}],"sentiment":"neutral","sentiment_score":-0.1457912027835846,"channel":0,"num_words":1,"start":1035.295,"end":1035.615},{"sentences":[{"text":"not having?","start":1035.4501,"end":1036.11,"sentiment":"neutral","sentiment_score":-0.14167802780866623}],"sentiment":"neutral","sentiment_score":-0.14167802780866623,"channel":1,"num_words":2,"start":1035.4501,"end":1036.11},{"sentences":[{"text":"to check?","start":1035.615,"end":1036.275,"sentiment":"neutral","sentiment_score":-0.12227145209908485},{"text":"Sorry?","start":1038.175,"end":1038.675,"sentiment":"neutral","sentiment_score":-0.16792795062065125}],"sentiment":"neutral","sentiment_score":-0.137490284939607,"channel":0,"num_words":3,"start":1035.615,"end":1038.675},{"sentences":[{"text":"Well,","start":1040.25,"end":1040.75,"sentiment":"neutral","sentiment_score":-0.17454028129577637}],"sentiment":"neutral","sentiment_score":-0.17454028129577637,"channel":1,"num_words":1,"start":1040.25,"end":1040.75},{"sentences":[{"text":"Because we're in I'm not sure yet what is the reason why you're unable to connect even though the credentials is correct?","start":1046.79,"end":1056.635,"sentiment":"negative","sentiment_score":-0.4731140543114055}],"sentiment":"negative","sentiment_score":-0.4731140543114055,"channel":0,"num_words":22,"start":1046.79,"end":1056.635},{"sentences":[{"text":"Oh, there's there's the","start":1058.405,"end":1059.6849,"sentiment":"neutral","sentiment_score":0.010000255424529314}],"sentiment":"neutral","sentiment_score":0.010000255424529314,"channel":1,"num_words":4,"start":1058.405,"end":1059.6849},{"sentences":[{"text":"Mhmm.","start":1059.575,"end":1060.075,"sentiment":"neutral","sentiment_score":0.004578132648020983}],"sentiment":"neutral","sentiment_score":0.004578132648020983,"channel":0,"num_words":1,"start":1059.575,"end":1060.075},{"sentences":[{"text":"pictures.","start":1059.6849,"end":1060.1849,"sentiment":"neutral","sentiment_score":0.006716442294418812},{"text":"They're coming through now.","start":1060.86,"end":1061.98,"sentiment":"neutral","sentiment_score":0.019306952599436045},{"text":"I'll get through what you gotta do.","start":1061.98,"end":1063.6,"sentiment":"neutral","sentiment_score":0.022636578551360538}],"sentiment":"neutral","sentiment_score":0.020200025212640565,"channel":1,"num_words":12,"start":1059.6849,"end":1063.6},{"sentences":[{"text":"Mhmm.","start":1064.375,"end":1064.875,"sentiment":"neutral","sentiment_score":0.03266507014632225},{"text":"Yeah.","start":1065.015,"end":1065.515,"sentiment":"neutral","sentiment_score":0.08436192572116852},{"text":"Is it okay also if you send me the clear photo of the label on the back of your router,","start":1066.47,"end":1072.25,"sentiment":"neutral","sentiment_score":0.12310848608613015}],"sentiment":"neutral","sentiment_score":0.11723621443591335,"channel":0,"num_words":22,"start":1064.375,"end":1072.25},{"sentences":[{"text":"I just","start":1072.78,"end":1073.1,"sentiment":"neutral","sentiment_score":0.12960638105869293}],"sentiment":"neutral","sentiment_score":0.12960638105869293,"channel":1,"num_words":2,"start":1072.78,"end":1073.1},{"sentences":[{"text":"including","start":1072.95,"end":1073.45,"sentiment":"neutral","sentiment_score":0.12240948528051376}],"sentiment":"neutral","sentiment_score":0.12240948528051376,"channel":0,"num_words":1,"start":1072.95,"end":1073.45},{"sentences":[{"text":"did.","start":1073.1,"end":1073.6,"sentiment":"neutral","sentiment_score":0.09915154427289964}],"sentiment":"neutral","sentiment_score":0.09915154427289964,"channel":1,"num_words":1,"start":1073.1,"end":1073.6},{"sentences":[{"text":"the, yeah, model and serial number, then photo of the NTT box port, and the router is one port showing how the cables are connected.","start":1073.59,"end":1083.285,"sentiment":"neutral","sentiment_score":0.08481588304042816}],"sentiment":"neutral","sentiment_score":0.08481588304042816,"channel":0,"num_words":25,"start":1073.59,"end":1083.285},{"sentences":[{"text":"So I've just sent you the router and how they're connected.","start":1084.3151,"end":1087.375,"sentiment":"neutral","sentiment_score":0.1204830062660304}],"sentiment":"neutral","sentiment_score":0.1204830062660304,"channel":1,"num_words":11,"start":1084.3151,"end":1087.375},{"sentences":[{"text":"Mhmm.","start":1088.385,"end":1088.865,"sentiment":"neutral","sentiment_score":0.03289910405874252},{"text":"Mhmm.","start":1088.865,"end":1089.115,"sentiment":"neutral","sentiment_score":0.031005682423710823}],"sentiment":"neutral","sentiment_score":0.03195239324122667,"channel":0,"num_words":2,"start":1088.385,"end":1089.115},{"sentences":[{"text":"And","start":1088.9551,"end":1089.1951,"sentiment":"neutral","sentiment_score":0.04203018546104431}],"sentiment":"neutral","sentiment_score":0.04203018546104431,"channel":1,"num_words":1,"start":1088.9551,"end":1089.1951},{"sentences":[{"text":"Okay.","start":1089.115,"end":1089.615,"sentiment":"neutral","sentiment_score":0.040732141584157944}],"sentiment":"neutral","sentiment_score":0.040732141584157944,"channel":0,"num_words":1,"start":1089.115,"end":1089.615},{"sentences":[{"text":"what else do you want?","start":1089.1951,"end":1090.415,"sentiment":"neutral","sentiment_score":0.0031350936740636827},{"text":"Like, to the when I plug it into my old router, like, the old five year old router, I plug","start":1091.7999,"end":1098.5199,"sentiment":"neutral","sentiment_score":-0.030642808042466642}],"sentiment":"neutral","sentiment_score":-0.023887227699160577,"channel":1,"num_words":25,"start":1089.1951,"end":1098.5199},{"sentences":[{"text":"Mhmm.","start":1098.46,"end":1098.96,"sentiment":"neutral","sentiment_score":0.025005705654621124}],"sentiment":"neutral","sentiment_score":0.025005705654621124,"channel":0,"num_words":1,"start":1098.46,"end":1098.96},{"sentences":[{"text":"the cable straight back into that and it works.","start":1098.5199,"end":1101.0199,"sentiment":"neutral","sentiment_score":0.04657329453362359},{"text":"So it's got nothing to do with connection.","start":1101.48,"end":1103.5,"sentiment":"neutral","sentiment_score":-0.18016411922872066},{"text":"It's something to do, like, so I can get Internet straight away.","start":1103.5599,"end":1108.085,"sentiment":"neutral","sentiment_score":-0.04578155279159546},{"text":"Is the Internet plugged into my old router?","start":1108.085,"end":1110.585,"sentiment":"neutral","sentiment_score":-0.0579558783210814}],"sentiment":"neutral","sentiment_score":-0.055004836840404046,"channel":1,"num_words":37,"start":1098.5199,"end":1110.585},{"sentences":[{"text":"Okay.","start":1113.625,"end":1114.125,"sentiment":"neutral","sentiment_score":-0.06676310300827026}],"sentiment":"neutral","sentiment_score":-0.06676310300827026,"channel":0,"num_words":1,"start":1113.625,"end":1114.125},{"sentences":[{"text":"Well, I won't now because I've changed all of the I'm assuming the credentials and shit have all changed, and I'd have to go and reset up my old router now.","start":1114.405,"end":1124.5299,"sentiment":"neutral","sentiment_score":-0.21704447726088186},{"text":"But I had Internet before I started to try and set this up.","start":1125.07,"end":1128.61,"sentiment":"neutral","sentiment_score":-0.29842893320780534},{"text":"And I don't really wanna go a day without Internet.","start":1130.9099,"end":1133.6499,"sentiment":"negative","sentiment_score":-0.4844071388244629}],"sentiment":"neutral","sentiment_score":-0.28614863546358216,"channel":1,"num_words":54,"start":1114.405,"end":1133.6499},{"sentences":[{"text":"Yeah.","start":1135.735,"end":1136.235,"sentiment":"neutral","sentiment_score":-0.09039165824651718},{"text":"Actually, this is the credentials that the representative that have spoke with you advised us to gave it.","start":1137.015,"end":1145.9149,"sentiment":"neutral","sentiment_score":-0.07419330192108949},{"text":"So this is the credentials encoded on your router, but we'll investigate the issue for now because","start":1147.11,"end":1154.86,"sentiment":"neutral","sentiment_score":-0.08531867230639738}],"sentiment":"neutral","sentiment_score":-0.07989690338985787,"channel":0,"num_words":36,"start":1135.735,"end":1154.86},{"sentences":[{"text":"But, like,","start":1154.78,"end":1155.42,"sentiment":"neutral","sentiment_score":-0.2590675503015518}],"sentiment":"neutral","sentiment_score":-0.2590675503015518,"channel":1,"num_words":2,"start":1154.78,"end":1155.42},{"sentences":[{"text":"yeah.","start":1155.11,"end":1155.51,"sentiment":"neutral","sentiment_score":-0.21956445276737213}],"sentiment":"neutral","sentiment_score":-0.21956445276737213,"channel":0,"num_words":1,"start":1155.11,"end":1155.51},{"sentences":[{"text":"so","start":1155.42,"end":1155.58,"sentiment":"neutral","sentiment_score":-0.2027773410081863}],"sentiment":"neutral","sentiment_score":-0.2027773410081863,"channel":1,"num_words":1,"start":1155.42,"end":1155.58},{"sentences":[{"text":"You're","start":1155.51,"end":1156.01,"sentiment":"neutral","sentiment_score":-0.31554484367370605}],"sentiment":"neutral","sentiment_score":-0.31554484367370605,"channel":0,"num_words":1,"start":1155.51,"end":1156.01},{"sentences":[{"text":"so what what you're saying is I just don't have Internet for a day.","start":1155.58,"end":1158.72,"sentiment":"negative","sentiment_score":-0.46713640647275106},{"text":"So this this company, Airtel, have now had multiple days where I couldn't use my Internet because of an IT thing.","start":1158.78,"end":1166.255,"sentiment":"negative","sentiment_score":-0.47393849066325594},{"text":"And now, like, I'm trying to do the right thing by getting a router through you guys, and now I'm gonna have more time without Internet.","start":1166.255,"end":1172.835,"sentiment":"negative","sentiment_score":-0.4659601255105092},{"text":"Like, what are we doing here?","start":1174.1749,"end":1175.5549,"sentiment":"negative","sentiment_score":-0.3602381994326909},{"text":"I can't just go I can't go just look.","start":1177.775,"end":1179.93,"sentiment":"negative","sentiment_score":-0.5916073189841377}],"sentiment":"negative","sentiment_score":-0.4749141621746515,"channel":1,"num_words":76,"start":1155.58,"end":1179.93},{"sentences":[{"text":"I I rely on the Internet for work and stuff.","start":1180.0901,"end":1182.4901,"sentiment":"negative","sentiment_score":-0.5348553776741027},{"text":"Like, I can't just go the next twenty four hours without Internet.","start":1182.4901,"end":1185.7101,"sentiment":"negative","sentiment_score":-0.5835543175538381},{"text":"Like, this needs to be resolved now.","start":1196.255,"end":1198.095,"sentiment":"negative","sentiment_score":-0.548579284123012},{"text":"It doesn't it can't be a day's time.","start":1198.095,"end":1200.5149,"sentiment":"negative","sentiment_score":-0.45366130769252777},{"text":"I don't pay for Internet to get it in a day's time.","start":1201.455,"end":1204.355,"sentiment":"negative","sentiment_score":-0.48602433502674103}],"sentiment":"negative","sentiment_score":-0.5235274093491691,"channel":1,"num_words":49,"start":1180.0901,"end":1204.355},{"sentences":[{"text":"I need this resolved now.","start":1204.975,"end":1206.5149,"sentiment":"negative","sentiment_score":-0.40685643553733825}],"sentiment":"negative","sentiment_score":-0.40685643553733825,"channel":1,"num_words":5,"start":1204.975,"end":1206.5149},{"sentences":[{"text":"Yeah.","start":1208.92,"end":1209.42,"sentiment":"neutral","sentiment_score":0.03091377392411232},{"text":"We'll do our best.","start":1209.56,"end":1210.68,"sentiment":"neutral","sentiment_score":0.13846247270703316},{"text":"And within this day to coordinate it to the provisioning team, then I'll get back to you.","start":1210.68,"end":1216.2151,"sentiment":"neutral","sentiment_score":0.12277420654016383}],"sentiment":"neutral","sentiment_score":0.12145114436068317,"channel":0,"num_words":22,"start":1208.92,"end":1216.2151},{"sentences":[{"text":"Yeah.","start":1216.51,"end":1216.75,"sentiment":"neutral","sentiment_score":-0.03715139254927635},{"text":"But this this can't be you can't","start":1216.75,"end":1218.4299,"sentiment":"neutral","sentiment_score":-0.29123933826174053}],"sentiment":"neutral","sentiment_score":-0.2594783450476825,"channel":1,"num_words":8,"start":1216.51,"end":1218.4299},{"sentences":[{"text":"Mhmm.","start":1218.3551,"end":1218.8551,"sentiment":"neutral","sentiment_score":-0.22947858273983}],"sentiment":"neutral","sentiment_score":-0.22947858273983,"channel":0,"num_words":1,"start":1218.3551,"end":1218.8551},{"sentences":[{"text":"be getting back to me tomorrow.","start":1218.4299,"end":1219.63,"sentiment":"neutral","sentiment_score":-0.3149471928675969},{"text":"I need this sorted now.","start":1219.63,"end":1221.075,"sentiment":"neutral","sentiment_score":-0.29390102028846743},{"text":"Like, this needs to be within the hour because I can't do my work if I don't have the Internet.","start":1221.1549,"end":1227.1749,"sentiment":"negative","sentiment_score":-0.3890094324946404},{"text":"This needs to happen right away.","start":1228.115,"end":1230.615,"sentiment":"negative","sentiment_score":-0.39025843143463135}],"sentiment":"negative","sentiment_score":-0.3643493918148247,"channel":1,"num_words":37,"start":1218.4299,"end":1230.615},{"sentences":[{"text":"Yeah.","start":1233.54,"end":1233.78,"sentiment":"neutral","sentiment_score":-0.03784773126244545},{"text":"Okay.","start":1233.78,"end":1234.1,"sentiment":"neutral","sentiment_score":-0.013291735202074053},{"text":"Sure.","start":1234.1,"end":1234.5801,"sentiment":"neutral","sentiment_score":0.009923452511429788},{"text":"I'll escalate it now.","start":1234.5801,"end":1235.88,"sentiment":"neutral","sentiment_score":0.0005453731864690781},{"text":"Mhmm.","start":1237.005,"end":1237.505,"sentiment":"neutral","sentiment_score":-0.022221451625227928}],"sentiment":"neutral","sentiment_score":-0.007656996604055166,"channel":0,"num_words":8,"start":1233.54,"end":1237.505},{"sentences":[{"text":"So when this is what I'm asking you.","start":1237.23,"end":1239.15,"sentiment":"neutral","sentiment_score":-0.04389355657622218},{"text":"I need time frame.","start":1239.15,"end":1240.61,"sentiment":"neutral","sentiment_score":-0.0672789141535759},{"text":"I can't just be with our Internet just for","start":1240.83,"end":1244.11,"sentiment":"neutral","sentiment_score":-0.24142604569594064}],"sentiment":"neutral","sentiment_score":-0.13300469145178795,"channel":1,"num_words":21,"start":1237.23,"end":1244.11},{"sentences":[{"text":"Mhmm.","start":1243.8525,"end":1244.3525,"sentiment":"neutral","sentiment_score":-0.15431305766105652}],"sentiment":"neutral","sentiment_score":-0.15431305766105652,"channel":0,"num_words":1,"start":1243.8525,"end":1244.3525},{"sentences":[{"text":"some unexplained period of time.","start":1244.11,"end":1246.6901,"sentiment":"neutral","sentiment_score":-0.20968125462532045},{"text":"I need you to give me right.","start":1247.735,"end":1249.8351,"sentiment":"neutral","sentiment_score":-0.14572053509099142}],"sentiment":"neutral","sentiment_score":-0.17237083489696184,"channel":1,"num_words":12,"start":1244.11,"end":1249.8351},{"sentences":[{"text":"Actually, I cannot give you an estimated time because I will investigate the issue further.","start":1250.94,"end":1257.5199,"sentiment":"neutral","sentiment_score":-0.2941387484471003},{"text":"I'm not quite sure what's causing this issue.","start":1258.62,"end":1262.48,"sentiment":"negative","sentiment_score":-0.3748549856245518},{"text":"So I'll wait for the network team and provisioning team for me to advise what is the next step for us to do.","start":1264.0349,"end":1270.9349,"sentiment":"neutral","sentiment_score":-0.19523273667563562}],"sentiment":"neutral","sentiment_score":-0.2587233490270117,"channel":0,"num_words":46,"start":1250.94,"end":1270.9349},{"sentences":[{"text":"Oh, awesome.","start":1271.87,"end":1272.3501,"sentiment":"neutral","sentiment_score":0.07282539829611778},{"text":"So right.","start":1272.3501,"end":1275.065,"sentiment":"neutral","sentiment_score":-0.01956831105053425},{"text":"Whatever.","start":1275.065,"end":1275.5449,"sentiment":"neutral","sentiment_score":-0.04448958858847618},{"text":"This needs to be solved now.","start":1275.5449,"end":1276.9049,"sentiment":"neutral","sentiment_score":-0.25584154824415845},{"text":"This is ridiculous.","start":1276.9049,"end":1277.725,"sentiment":"negative","sentiment_score":-0.7737158139546713}],"sentiment":"neutral","sentiment_score":-0.27101229610187666,"channel":1,"num_words":14,"start":1271.87,"end":1277.725},{"sentences":[{"text":"I am, like, I'm on the verge of changing companies because you've like, over the last month, these companies have sucked as far as Internet's gone.","start":1278.1849,"end":1285.8849,"sentiment":"negative","sentiment_score":-0.5311382905795023},{"text":"If this isn't resolved within the next hour or so, like, I'm I'm canceling my fucking Internet with you guys.","start":1286.8,"end":1293.52,"sentiment":"negative","sentiment_score":-0.6247510045766831},{"text":"That's just or that's all there is to it.","start":1293.52,"end":1295.2001,"sentiment":"negative","sentiment_score":-0.5534374448988173},{"text":"Like, this is not good enough.","start":1295.2001,"end":1296.8201,"sentiment":"negative","sentiment_score":-0.7029360234737396},{"text":"I appreciate you trying as hard as you can, but this needs to be sorted or or with that.","start":1297.28,"end":1301.415,"sentiment":"negative","sentiment_score":-0.46060611542902496}],"sentiment":"negative","sentiment_score":-0.5531835623085499,"channel":1,"num_words":80,"start":1278.1849,"end":1301.415},{"sentences":[{"text":"Like, seriously, this","start":1301.495,"end":1302.795,"sentiment":"neutral","sentiment_score":-0.15659619371096292}],"sentiment":"neutral","sentiment_score":-0.15659619371096292,"channel":1,"num_words":3,"start":1301.495,"end":1302.795},{"sentences":[{"text":"Yeah.","start":1303.93,"end":1304.17,"sentiment":"neutral","sentiment_score":-0.09984704107046127},{"text":"I understand.","start":1304.17,"end":1304.8301,"sentiment":"neutral","sentiment_score":-0.14638027548789978},{"text":"And I'm really sorry","start":1304.97,"end":1306.01,"sentiment":"neutral","sentiment_score":-0.28506195172667503}],"sentiment":"neutral","sentiment_score":-0.21897934270756586,"channel":0,"num_words":7,"start":1303.93,"end":1306.01},{"sentences":[{"text":"sucks.","start":1305.8151,"end":1306.3151,"sentiment":"negative","sentiment_score":-0.4434041976928711}],"sentiment":"negative","sentiment_score":-0.4434041976928711,"channel":1,"num_words":1,"start":1305.8151,"end":1306.3151},{"sentences":[{"text":"for this inconvenience and frustration causing you.","start":1306.01,"end":1309.23,"sentiment":"negative","sentiment_score":-0.4532617117677416},{"text":"And we'll respect whatever you decide to do with your account.","start":1309.61,"end":1314.51,"sentiment":"neutral","sentiment_score":-0.11637309396808798},{"text":"But I'll ensure you to monitor this, your concern,","start":1314.5701,"end":1319.815,"sentiment":"neutral","sentiment_score":-0.03301319148805407}],"sentiment":"neutral","sentiment_score":-0.1759279533116906,"channel":0,"num_words":27,"start":1306.01,"end":1319.815},{"sentences":[{"text":"I I need","start":1319.39,"end":1320.21,"sentiment":"neutral","sentiment_score":-0.07142239312330882}],"sentiment":"neutral","sentiment_score":-0.07142239312330882,"channel":1,"num_words":3,"start":1319.39,"end":1320.21},{"sentences":[{"text":"and then","start":1319.875,"end":1320.275,"sentiment":"neutral","sentiment_score":-0.04798097163438797}],"sentiment":"neutral","sentiment_score":-0.04798097163438797,"channel":0,"num_words":2,"start":1319.875,"end":1320.275},{"sentences":[{"text":"I","start":1320.27,"end":1320.35,"sentiment":"neutral","sentiment_score":-0.13675475120544434}],"sentiment":"neutral","sentiment_score":-0.13675475120544434,"channel":1,"num_words":1,"start":1320.27,"end":1320.35},{"sentences":[{"text":"I'll","start":1320.275,"end":1320.4349,"sentiment":"neutral","sentiment_score":-0.08367087692022324}],"sentiment":"neutral","sentiment_score":-0.08367087692022324,"channel":0,"num_words":1,"start":1320.275,"end":1320.4349},{"sentences":[{"text":"need","start":1320.35,"end":1320.85,"sentiment":"neutral","sentiment_score":-0.06322979182004929}],"sentiment":"neutral","sentiment_score":-0.06322979182004929,"channel":1,"num_words":1,"start":1320.35,"end":1320.85},{"sentences":[{"text":"get back to you.","start":1320.4349,"end":1321.4149,"sentiment":"neutral","sentiment_score":-0.08750777132809162}],"sentiment":"neutral","sentiment_score":-0.08750777132809162,"channel":0,"num_words":4,"start":1320.4349,"end":1321.4149},{"sentences":[{"text":"I need to know the instant there is some sort of information so we can move forward with this.","start":1321.87,"end":1327.63,"sentiment":"neutral","sentiment_score":-0.030894428883728228},{"text":"This needs to happen quickly, please.","start":1327.63,"end":1329.89,"sentiment":"neutral","sentiment_score":-0.07346756011247635}],"sentiment":"neutral","sentiment_score":-0.041111980378627774,"channel":1,"num_words":25,"start":1321.87,"end":1329.89},{"sentences":[{"text":"Yeah.","start":1331.235,"end":1331.735,"sentiment":"neutral","sentiment_score":0.13184967637062073},{"text":"Okay.","start":1332.2489,"end":1332.7489,"sentiment":"neutral","sentiment_score":0.2517493665218353}],"sentiment":"neutral","sentiment_score":0.19179952144622803,"channel":0,"num_words":2,"start":1331.235,"end":1332.7489},{"sentences":[{"text":"Thank you.","start":1334.1489,"end":1334.9689,"sentiment":"positive","sentiment_score":0.7250385582447052}],"sentiment":"positive","sentiment_score":0.7250385582447052,"channel":1,"num_words":2,"start":1334.1489,"end":1334.9689},{"sentences":[{"text":"Thank you.","start":1335.6089,"end":1336.2489,"sentiment":"positive","sentiment_score":0.6934984624385834},{"text":"Bye for now.","start":1336.2489,"end":1337.1489,"sentiment":"neutral","sentiment_score":0.2404823675751686}],"sentiment":"positive","sentiment_score":0.4216888055205345,"channel":0,"num_words":5,"start":1335.6089,"end":1337.1489}]},"summary":{"result":"success","short":"Kieran is experiencing issues connecting to his new router and is trying to reset it. Maureen confirms that the router is already configured and provides instructions on how to reset it. Kieran is also asked about his old router and its status. The representative promises to investigate and get back to Kieran within an hour. Kieran expresses frustration and the representative apologizes for the inconvenience."},"intents":{"segments":[{"text":"I was just wondering, like, I'm trying to have my new router set up. I was just wondering what's happening. Mhmm.","start_word":24,"end_word":44,"intents":[{"intent":"Assist with router setup","confidence_score":0.030306844}]},{"text":"So have you received the email that that we sent you?","start_word":84,"end_word":94,"intents":[{"intent":"Check email","confidence_score":0.008622311}]},{"text":"So have you received the email that that we sent you? We just wanted to confirm if the correct credentials is entered or encoded at the router because it should match what's the credentials in our system for it to be connected. Sorry.","start_word":84,"end_word":126,"intents":[{"intent":"Confirm email","confidence_score":0.031051863}]},{"text":"We just wanted to confirm if the correct credentials is entered or encoded at the router because it should match what's the credentials in our system for it to be connected. Sorry.","start_word":95,"end_word":126,"intents":[{"intent":"Confirm config and encoding","confidence_score":0.00314398}]},{"text":"May I get your system email, active email, for us to change what's on our record?","start_word":230,"end_word":245,"intents":[{"intent":"Change record","confidence_score":0.2774923}]},{"text":"Are you can you check the PPPoE settings?","start_word":341,"end_word":348,"intents":[{"intent":"Check router settings","confidence_score":0.03975618}]},{"text":"Are you can you check the PPPoE settings? It's usually under Internet or WAN setting. Under where in settings? Yeah. Or Internet. Okay. So what do I need to set it up as?","start_word":341,"end_word":373,"intents":[{"intent":"Troubleshoot router setup","confidence_score":0.10419368}]},{"text":"So what do I need to set it up as?","start_word":364,"end_word":373,"intents":[{"intent":"Set up router","confidence_score":0.5136855}]},{"text":"So at the back, I've got a little hole that says reset, and I've got WPS for a little button. You want me to hold in the reset button. Right? Yeah.","start_word":666,"end_word":696,"intents":[{"intent":"Reset router","confidence_score":0.046063714}]},{"text":"Also going to resend the email again for your reference. Yeah.","start_word":762,"end_word":772,"intents":[{"intent":"Resend email","confidence_score":0.057318956}]},{"text":"And now you want me to set it to PPOE? Yeah.","start_word":865,"end_word":875,"intents":[{"intent":"Set router to pppeoe","confidence_score":0.054539923}]},{"text":"have you received the email now? Because that's where the credentials that you will enter there for the username and password. Yep.","start_word":878,"end_word":899,"intents":[{"intent":"Confirm email receipt","confidence_score":0.24061638}]},{"text":"So it just took me out, and I've logged back in again. It's saying I still don't have connection. Can you send me a screenshot of that?","start_word":1078,"end_word":1104,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.23600917}]},{"text":"Like, to the when I plug it into my old router, like, the old five year old router, I plug Mhmm. the cable straight back into that and it works. So it's got nothing to do with connection. It's something to do, like, so I can get Internet straight away. Is the Internet plugged into my old router? Okay.","start_word":1372,"end_word":1430,"intents":[{"intent":"Fix router connection","confidence_score":0.13542126}]},{"text":"It doesn't it can't be a day's time. I don't pay for Internet to get it in a day's time. I need this resolved now. Yeah.","start_word":1632,"end_word":1657,"intents":[{"intent":"Troubleshoot internet issue","confidence_score":0.0009822724}]},{"text":"We'll do our best. And within this day to coordinate it to the provisioning team, then I'll get back to you. Yeah. But this this can't be you can't Mhmm. be getting back to me tomorrow. I need this sorted now. Like, this needs to be within the hour because I can't do my work if I don't have the Internet. This needs to happen right away. Yeah.","start_word":1657,"end_word":1724,"intents":[{"intent":"Determine resolution timeline","confidence_score":0.000049613245}]},{"text":"So I'll wait for the network team and provisioning team for me to advise what is the next step for us to do. Oh, awesome.","start_word":1789,"end_word":1813,"intents":[{"intent":"Suggest network team callback","confidence_score":0.000011849989}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.18918277323246},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4231646955013275},{"text":"Good day. It's Kieran Mhmm. Olsen again here. I was just wondering, like, I'm trying to have my new router set up. I was just wondering what's happening. Mhmm. Am I speaking with Karen Allison? Yeah. Yep. Yes. So, actually, I was just about to call you. We're done completed the configuration of your new router on your end. But upon checking, you're still offline on our record. So have you received the email that that we sent you? We just wanted to confirm if the correct credentials is entered or encoded at the router because it should match what's the credentials in our system for it to be connected. Sorry. You've sent me an email, have you? I Yeah. don't Okay. Because our other have representative advises that this router is already preconfigured, that But after we finish the configuration on our end, still not connecting.","start_word":16,"end_word":162,"sentiment":"neutral","sentiment_score":0.011081451550126076},{"text":"So it might be the credentials is incorrect.","start_word":163,"end_word":170,"sentiment":"negative","sentiment_score":-0.44572311639785767},{"text":"Yeah. We just wanted you to check it. Well, I am I now in front of my computer and it's plugged in, and I've got the setup wizard on. So what do I need to do? Have you received the email? I sent it at kiranalison7@gmail.com. As I've just said, no. I don't have that email. Okay. I see. May I get your system email, active email, for us to change what's on our record? At well, my email is kearonellison@7atgmail.com. Let me see if it's in my junk Yeah. or some. Yeah. That's the email that recorded on their end. Kiranellison7@gmail.com. Yeah. Okay. So Mhmm. I am trying to check if it's in my spam or something. But, no, I don't Okay. have that But you said you're email. on your computer right now? Yep. Mhmm. Can you open a browser So on your computer? I'm I'm I'm connected to the to the router as we speak. Like, I've got it open here now. Router interface? Mhmm. Yep. Mhmm. Are you can you check the PPPoE settings? It's usually under Internet or WAN setting. Under where in settings? Yeah. Or Internet. Okay. So what do I need to set it up as? So it's got Mhmm. it's got K. connect options. It's got p p e dash I p I n f dash two. Can you see a PPPoE? Yep. It Connection says tag? when Mhmm. when access private p p p o e. Mhmm. Okay. And how about the username and password? It has the username as one, o o, Mhmm. 39@Airtel..au, and the password is AirWithAA123At10039. Okay. I see. Is the router connected at the NTT box? What's that? Sorry? Is the router connected at the NTT box, the block box on on your wall? Yep. Mhmm. So all I did take the cable that was plugged into my old router and plugged it in in the WAN WAN port. Nine four. Thank you. So the setup is all correct, but still not connecting on our end. Is it okay if I put you on hold? Let me just check it. Okay. No worries. Thank you. Okay. Thank you. Hello, Kieran? Yep. Yeah. Thanks for waiting. Is it okay if you do reset the router then let's enter that credentials again. So you want me to turn it off and turn it back on again? No. I need you to full reset on the router. How do I So do that? on the on the back of the router, there's a small hole or a button labeled reset. Please press and hold that button for about thirty seconds until the router starts. Hold on. Give me one second. Let me try and find Sure. it. May I also ask the color of the indicator light of the router? Is it green, red as of the moment? There is one there is Mhmm. one light at the front, and it is red. Okay. So at the back, I've got a little hole that says reset, and I've got WPS for a little button. You want me to hold in the reset button. Right? Yeah. The reset button. Then let me know once the router lights are back on and stable. So after the resetting, please log in again to the router's interface. Then it will ask you then to type in the username and password, then choose the connection type PPPoE. Yeah. Give me one sec. Mhmm. I'm just gonna form something that'll fit into that little hole. Mhmm. Also going to resend the email again for your reference. Yeah. Okay. Cool. Mhmm. There you go. I resent the email. May I also know the reason why you changed your router? Because the router I've got is about Mhmm. five years old, Mhmm. and I just wanted to upgrade it because it seemed like when I was trying to watch sports and stuff, it was lagging. Mhmm. Okay. I see. Is the the old router also from Meritel? No. Okay. That's your own one. Yep. Okay. I see. Okay. So I've just we're up to I've reset it and relubbed it in. And now you want me to set it to PPOE? Yeah. And Yep. have you received the email now? Because that's where the credentials that you will enter there for the username and password. Yep. There's the email. Okay. Actually, it's just the same credentials earlier. We just Yeah. wanted to double check. Mhmm. K. So it's easy to do the nine one. So, once you, enter the credentials and saved it, I should have it should be online then. But let's Yes. check. So Mhmm. it so it's Mhmm. I've just gone next, and then it's gone LAN setup. Mhmm. Okay. Do I just click next? Yeah. Can you skip it? Next. And then it's got admin accounts. Can I just leave that as is? Yeah. Can I just skip that? Oh, Click no.","start_word":171,"end_word":999,"sentiment":"neutral","sentiment_score":0.001956019941515169},{"text":"It won't.","start_word":1000,"end_word":1001,"sentiment":"negative","sentiment_score":-0.35115405917167664},{"text":"next. You need to enter. So I've gotta come up with a new password. Right? Okay. Okay. Now it says wireless setup. So do I change I don't change anything there. Hello? Yes. Can you next it? Yep. It just says finish. Mhmm. Okay. Let's just wait for it to establish the connection. Do you want that? So I'll hit finish. Alert. Change settings successful. Do not turn off or reboot device during this time. Okay. So it just took me out, and I've logged back in again.","start_word":1002,"end_word":1089,"sentiment":"neutral","sentiment_score":-0.08906440436840057},{"text":"It's saying I still don't have connection.","start_word":1090,"end_word":1096,"sentiment":"negative","sentiment_score":-0.44202837347984314},{"text":"Can you send me a screenshot of that? Yep. Do you want me to email it to you? Yeah. I'm gonna send it to you. Yeah. Just reply to the email that I sent you. Okay. Mhmm. Okay. So I've sent you a picture. I sent you a picture. The first one is pretty ordinary, so I'll tell you it again. Actually, I did also send another email. Can we also take a picture of your setup there, including the label on the back of your router for us to check also. Okay. Alright. Let me Yeah. So what we're going to do is I'll wait for the pictures again for the for your setup there, then I'll review it and escalate the issue to the provisioning team, then I'll get back to you. Hell, I'm second type of that. Actually, I'm not sure yet. Is it okay if you give me until tomorrow What? And then just just not having? to check? Sorry?","start_word":1097,"end_word":1260,"sentiment":"neutral","sentiment_score":0.02062518522143364},{"text":"Well, Because we're in I'm not sure yet what is the reason why you're unable to connect even though the credentials is correct?","start_word":1261,"end_word":1283,"sentiment":"negative","sentiment_score":-0.4662947356700897},{"text":"Oh, there's there's the Mhmm. pictures. They're coming through now. I'll get through what you gotta do. Mhmm. Yeah. Is it okay also if you send me the clear photo of the label on the back of your router, I just including did. the, yeah, model and serial number, then photo of the NTT box port, and the router is one port showing how the cables are connected. So I've just sent you the router and how they're connected. Mhmm. Mhmm. And Okay. what else do you want? Like, to the when I plug it into my old router, like, the old five year old router, I plug Mhmm. the cable straight back into that and it works. So it's got nothing to do with connection. It's something to do, like, so I can get Internet straight away. Is the Internet plugged into my old router? Okay. Well, I won't now because I've changed all of the I'm assuming the credentials and shit have all changed, and I'd have to go and reset up my old router now. But I had Internet before I started to try and set this up.","start_word":1284,"end_word":1474,"sentiment":"neutral","sentiment_score":-0.031664300709962845},{"text":"And I don't really wanna go a day without Internet.","start_word":1475,"end_word":1484,"sentiment":"negative","sentiment_score":-0.4800735712051392},{"text":"Yeah. Actually, this is the credentials that the representative that have spoke with you advised us to gave it. So this is the credentials encoded on your router, but we'll investigate the issue for now because But, like, yeah.","start_word":1485,"end_word":1523,"sentiment":"neutral","sentiment_score":-0.09972105920314787},{"text":"so You're so what what you're saying is I just don't have Internet for a day. So this this company, Airtel, have now had multiple days where I couldn't use my Internet because of an IT thing. And now, like, I'm trying to do the right thing by getting a router through you guys, and now I'm gonna have more time without Internet. Like, what are we doing here? I can't just go I can't go just look. I I rely on the Internet for work and stuff. Like, I can't just go the next twenty four hours without Internet. Like, this needs to be resolved now. It doesn't it can't be a day's time. I don't pay for Internet to get it in a day's time. I need this resolved now.","start_word":1524,"end_word":1655,"sentiment":"negative","sentiment_score":-0.4887025103424535},{"text":"Yeah. We'll do our best. And within this day to coordinate it to the provisioning team, then I'll get back to you. Yeah. But this this can't be you can't Mhmm. be getting back to me tomorrow. I need this sorted now.","start_word":1656,"end_word":1697,"sentiment":"neutral","sentiment_score":-0.08039236813783646},{"text":"Like, this needs to be within the hour because I can't do my work if I don't have the Internet. This needs to happen right away.","start_word":1698,"end_word":1723,"sentiment":"negative","sentiment_score":-0.39865127205848694},{"text":"Yeah. Okay. Sure. I'll escalate it now. Mhmm. So when this is what I'm asking you. I need time frame. I can't just be with our Internet just for Mhmm. some unexplained period of time. I need you to give me right. Actually, I cannot give you an estimated time because I will investigate the issue further.","start_word":1724,"end_word":1780,"sentiment":"neutral","sentiment_score":-0.14996585249900818},{"text":"I'm not quite sure what's causing this issue.","start_word":1781,"end_word":1788,"sentiment":"negative","sentiment_score":-0.36963513493537903},{"text":"So I'll wait for the network team and provisioning team for me to advise what is the next step for us to do. Oh, awesome. So right. Whatever. This needs to be solved now.","start_word":1789,"end_word":1822,"sentiment":"neutral","sentiment_score":-0.1588628739118576},{"text":"This is ridiculous. I am, like, I'm on the verge of changing companies because you've like, over the last month, these companies have sucked as far as Internet's gone. If this isn't resolved within the next hour or so, like, I'm I'm canceling my fucking Internet with you guys. That's just or that's all there is to it. Like, this is not good enough. I appreciate you trying as hard as you can, but this needs to be sorted or or with that.","start_word":1823,"end_word":1905,"sentiment":"negative","sentiment_score":-0.5678231716156006},{"text":"Like, seriously, this Yeah. I understand.","start_word":1906,"end_word":1911,"sentiment":"neutral","sentiment_score":-0.14690902829170227},{"text":"And I'm really sorry sucks. for this inconvenience and frustration causing you.","start_word":1912,"end_word":1923,"sentiment":"negative","sentiment_score":-0.39695054292678833},{"text":"And we'll respect whatever you decide to do with your account. But I'll ensure you to monitor this, your concern, I I need and then I I'll need get back to you. I need to know the instant there is some sort of information so we can move forward with this. This needs to happen quickly, please. Yeah. Okay.","start_word":1924,"end_word":1982,"sentiment":"neutral","sentiment_score":-0.04843278292377117},{"text":"Thank you. Thank you. Bye for now.","start_word":1983,"end_word":1989,"sentiment":"positive","sentiment_score":0.5816980600357056}],"average":{"sentiment":"neutral","sentiment_score":-0.08668437507582007}}}}