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We understand that you already forwarded the new development charges to your landlord because you are a renter to your apartment. Is that right? And is there any updates? We're just calling in to get any update what's the status of the settlement from your landlord to your apartment. Did you get any response from them when you sent the invoice to them? Yes. Because last time, it's not very clear to you what I'm calling about. Right? Isn't it? When you when you activated your order, you paid, like, around $330 or $329. No. You are the renter. You are the one who will negotiate. Talk to them. Yeah. Let me help you. Let let me help you. Alright? I have an email to you. I send you an email. I send you an email no. No. No. That's not the one. Just disregard that. We already waived that for you. Your next invoice for your Internet service will be next month. What we are calling about is the NDC. So here's what I will do. I will send you the email again, And then you have to forward send the email to the landlord so they can see it the oh, this renter, Sihaly, received this invoice from the Internet provider Airtel. In that way, you you are not saying it verbally because they might not believe it. Right? At least they will see the message from us. They will see the proper invoice so they could help you. Because if you are a renter, the responsibility of settlement might be from their landlord, the owner of the apartment, something like that. Alright? Okay. Yeah. Mhmm. Sure. Sure. I'll send you a new one. Okay? So you don't need to go over to all emails because those the second and first week of August. I'll send you a new one to help you and then forward it to your whoever contacts you have to your apartment since you are a retner. Okay? Alright. Sure. Sure. I'll after this call, I'll send it, Sahali. Okay? Alright. Thank you so much. Have a good one. And then just call me directly if you have any questions. Alright? Thank you. Have a good one. We'll send it. Mhmm. 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Good morning. This is Melissa from Airtel accounts. I'm speaking to Sihali. Right?\n\nHi. How are you today? That's great to hear. I'm fine. Thank you so much for answering my phone call.\n\nWe understand that you already forwarded the new development charges to your landlord because you are a renter to your apartment. Is that right? And is there any updates? We're just calling in to get any update what's the status of the settlement from your landlord to your apartment. Did you get any response from them when you sent the invoice to them?\n\nYes. Because last time, it's not very clear to you what I'm calling about. Right? Isn't it? When you when you activated your order, you paid, like, around $330 or $329.\n\nNo. You are the renter. You are the one who will negotiate. Talk to them. Yeah.\n\nLet me help you. Let let me help you. Alright? I have an email to you. I send you an email.\n\nI send you an email no. No. No. That's not the one. Just disregard that.\n\nWe already waived that for you. Your next invoice for your Internet service will be next month. What we are calling about is the NDC. So here's what I will do. I will send you the email again, And then you have to forward send the email to the landlord so they can see it the oh, this renter, Sihaly, received this invoice from the Internet provider Airtel.\n\nIn that way, you you are not saying it verbally because they might not believe it. Right? At least they will see the message from us. They will see the proper invoice so they could help you. Because if you are a renter, the responsibility of settlement might be from their landlord, the owner of the apartment, something like that.\n\nAlright? Okay. Yeah. Mhmm. Sure.\n\nSure. I'll send you a new one. Okay? So you don't need to go over to all emails because those the second and first week of August. I'll send you a new one to help you and then forward it to your whoever contacts you have to your apartment since you are a retner.\n\nOkay? Alright. Sure. Sure. I'll after this call, I'll send it, Sahali.\n\nOkay? Alright. Thank you so much. Have a good one. And then just call me directly if you have any questions.\n\nAlright? Thank you. Have a good one. We'll send it. Mhmm.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.08325868099927902},{"text":"Good morning.","start":4.0,"end":4.74,"sentiment":"neutral","sentiment_score":0.20998786389827728},{"text":"This is Melissa from Airtel accounts.","start":4.96,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.1412544995546341},{"text":"I'm speaking to Sihali.","start":7.9199996,"end":9.22,"sentiment":"neutral","sentiment_score":0.09026947245001793},{"text":"Right?","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.09331339597702026}],"sentiment":"neutral","sentiment_score":0.1289394779929093,"num_words":14,"start":3.76,"end":9.86},{"sentences":[{"text":"Hi.","start":11.36,"end":11.679999,"sentiment":"neutral","sentiment_score":0.19035977125167847},{"text":"How are you today?","start":11.679999,"end":12.74,"sentiment":"neutral","sentiment_score":0.2389669194817543},{"text":"That's great to 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Who's speaking? Yes, please. Good. Thank you. How are you? Yeah. No. Last time, you do you mean about the Internet? Yeah? Okay. Can I can I can I give you the number then you can call them, please? Because then I I I did it last time, and I told them now I don't know what I can do. Okay. Okay. Leave me call them. Leave me call now. Okay. Yeah. Uh-huh. The email you're sending the email you're sending invoices for $2. Yep. Okay. Yep. Yes. Okay. Yeah. Yeah. Yes. Tell me. Yeah. Yeah. Okay. Hey. Oh, so yeah. Yeah. Sending just now. And because now at moment, you are free time. Yeah. Send it I can send to them just now. Yeah. Yeah. Yeah. Yeah. Yeah. Got it. Yeah. Yeah. Good. Thanks. Send just now where you are. Okay. Good. Thank you. Yeah. Yeah. No problem. I will. Okay. You too. Have a good day. Okay. 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Who's speaking?\n\nChannel 0: Hi. Good morning. This is Melissa from Airtel accounts. I'm speaking to Sihali. Right?\n\nChannel 1: Yes, please.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Good. Thank you. How are you?\n\nChannel 0: That's great to hear. I'm fine. Thank you so much for answering my phone call. We understand that you already forwarded the new development charges to your landlord because you are a renter to your apartment. Is that right?\n\nChannel 1: Yeah.\n\nChannel 0: And is there any updates? We're just calling in to get any update what's the status of the settlement from your landlord to your apartment. Did you get any response from them when you sent the invoice to them?\n\nChannel 1: No. Last time, you do you mean about the Internet? Yeah?\n\nChannel 0: Yes. Because last time, it's not very clear to you what I'm calling about. Right? Isn't it? When you when you activated your order, you paid, like, around $330 or $329.\n\nChannel 1: Okay. Can I can I can I give you the number then you can call them, please?\n\nChannel 0: No. You are the renter. You are the one who will negotiate. Talk to them.\n\nChannel 1: Because then I I I did it last time, and I told them now I don't know what I can do. Okay. Okay. Leave me call them. Leave\n\nChannel 0: Yeah.\n\nChannel 1: me\n\nChannel 0: Let\n\nChannel 1: call\n\nChannel 0: me\n\nChannel 1: now.\n\nChannel 0: help you.\n\nChannel 1: Okay.\n\nChannel 0: Let let me help you. Alright? I have an email to you.\n\nChannel 1: Yeah. Uh-huh.\n\nChannel 0: I send you an email.\n\nChannel 1: The\n\nChannel 0: I\n\nChannel 1: email\n\nChannel 0: send you an\n\nChannel 1: you're\n\nChannel 0: email\n\nChannel 1: sending the email you're sending invoices for $2.\n\nChannel 0: no. No. No. That's not the one. Just disregard that.\n\nWe already waived that for you. Your next invoice for your Internet service will be next month. What we are calling about is the NDC. So\n\nChannel 1: Yep.\n\nChannel 0: here's what I will do. I will send you the email again, And then you have to forward send the email\n\nChannel 1: Okay.\n\nChannel 0: to the\n\nChannel 1: Yep.\n\nChannel 0: landlord so they can see it the oh, this renter, Sihaly, received this invoice from the Internet provider Airtel. In\n\nChannel 1: Yes. Okay.\n\nChannel 0: that way, you you are not saying it verbally because\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: they\n\nChannel 1: Yes.\n\nChannel 0: might not\n\nChannel 1: Tell me.\n\nChannel 0: believe it. Right? At least they will see the message from us. They will see\n\nChannel 1: Yeah.\n\nChannel 0: the proper invoice\n\nChannel 1: Yeah.\n\nChannel 0: so they could help you. Because if you are\n\nChannel 1: Okay.\n\nChannel 0: a renter, the responsibility of\n\nChannel 1: Hey.\n\nChannel 0: settlement might be from their landlord, the owner of the apartment, something like that. Alright?\n\nChannel 1: Oh, so yeah. Yeah. Sending just\n\nChannel 0: Okay.\n\nChannel 1: now. And because\n\nChannel 0: Yeah.\n\nChannel 1: now at moment, you are free time.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Send it\n\nChannel 0: Sure.\n\nChannel 1: I can\n\nChannel 0: Sure.\n\nChannel 1: send to\n\nChannel 0: I'll\n\nChannel 1: them\n\nChannel 0: send\n\nChannel 1: just\n\nChannel 0: you\n\nChannel 1: now.\n\nChannel 0: a\n\nChannel 1: Yeah.\n\nChannel 0: new one. Okay? So you don't need to go over to all emails because those the second and first week of August. I'll send you a new one to\n\nChannel 1: Yeah.\n\nChannel 0: help\n\nChannel 1: Yeah.\n\nChannel 0: you and then forward it to your whoever contacts you have\n\nChannel 1: Yeah.\n\nChannel 0: to your\n\nChannel 1: Yeah.\n\nChannel 0: apartment since\n\nChannel 1: Got\n\nChannel 0: you are\n\nChannel 1: it.\n\nChannel 0: a retner. Okay?\n\nChannel 1: Yeah. Yeah. Good. Thanks. Send just\n\nChannel 0: Alright.\n\nChannel 1: now where you are.\n\nChannel 0: Sure. Sure. I'll after this call, I'll send it, Sahali. Okay?\n\nChannel 1: Okay. Good. Thank you.\n\nChannel 0: Alright. Thank you so much. Have a good one. And then just call me directly if you have any questions. Alright?\n\nChannel 1: Yeah. Yeah. No problem. I will.\n\nChannel 0: Thank you. Have a good\n\nChannel 1: Okay.\n\nChannel 0: one. 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The customer explains that they forwarded the new development charges to their landlord and the representative offers to send an email with updates and instructions on how to contact the landlord. The representative assures the customer that they will not be verbally obcing the information and that they will follow up with the landlord."},"intents":{"segments":[{"text":"Thank you so much for answering my phone call.","start_word":36,"end_word":44,"intents":[{"intent":"Express gratitude","confidence_score":0.012929453}]},{"text":"We're just calling in to get any update what's the status of the settlement from your landlord to your apartment. Did you get any response from them when you sent the invoice to them? No.","start_word":75,"end_word":109,"intents":[{"intent":"Request update on settlement","confidence_score":0.10068165}]},{"text":"me Let call me now. help you. Okay.","start_word":212,"end_word":219,"intents":[{"intent":"Offer assistance","confidence_score":0.0018526488}]},{"text":"I will send you the email again, And then you have to forward send the email Okay. to the Yep. landlord so they can see it the oh, this renter, Sihaly, received this invoice from the Internet provider Airtel. In Yes.","start_word":297,"end_word":337,"intents":[{"intent":"Send invoice","confidence_score":0.40397003},{"intent":"Send new invoice","confidence_score":0.01594037}]},{"text":"I'll after this call, I'll send it, Sahali. Okay? Okay.","start_word":513,"end_word":522,"intents":[{"intent":"Contact sahali","confidence_score":0.021249771}]},{"text":"Bye.","start_word":573,"end_word":573,"intents":[{"intent":"Acknowledging information","confidence_score":0.0011781654},{"intent":"Requesting clarification","confidence_score":0.05249467}]}]},"sentiments":{"segments":[{"text":"Hello? Who's speaking? Hi. Good morning. This is Melissa from Airtel accounts. I'm speaking to Sihali. Right? Yes, please. Hi. How are you today?","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.11934579163789748},{"text":"Good. Thank you.","start_word":24,"end_word":26,"sentiment":"positive","sentiment_score":0.4600091874599457},{"text":"How are you?","start_word":27,"end_word":29,"sentiment":"neutral","sentiment_score":0.2731175422668457},{"text":"That's great to hear. I'm fine. Thank you so much for answering my phone call.","start_word":30,"end_word":44,"sentiment":"positive","sentiment_score":0.497874528169632},{"text":"We understand that you already forwarded the new development charges to your landlord because you are a renter to your apartment. Is that right? Yeah. And is there any updates? We're just calling in to get any update what's the status of the settlement from your landlord to your apartment. Did you get any response from them when you sent the invoice to them? No. Last time, you do you mean about the Internet? Yeah? Yes. Because last time, it's not very clear to you what I'm calling about. Right? Isn't it? When you when you activated your order, you paid, like, around $330 or $329. Okay. Can I can I can I give you the number then you can call them, please? No. You are the renter. You are the one who will negotiate. Talk to them.","start_word":45,"end_word":182,"sentiment":"neutral","sentiment_score":-0.07728839665651321},{"text":"Because then I I I did it last time, and I told them now I don't know what I can do.","start_word":183,"end_word":203,"sentiment":"negative","sentiment_score":-0.3531476557254791},{"text":"Okay. Okay. Leave me call them. Leave Yeah. me Let call me now. help you. Okay. Let let me help you. Alright? I have an email to you. Yeah. Uh-huh. I send you an email. The I email send you an you're email sending the email you're sending invoices for $2. no. No. No. That's not the one. Just disregard that. We already waived that for you. Your next invoice for your Internet service will be next month. What we are calling about is the NDC. So Yep. here's what I will do. I will send you the email again, And then you have to forward send the email Okay. to the Yep. landlord so they can see it the oh, this renter, Sihaly, received this invoice from the Internet provider Airtel. In Yes. Okay. that way, you you are not saying it verbally because Yeah. Yeah. they Yes. might not Tell me. believe it. Right? At least they will see the message from us. They will see Yeah. the proper invoice Yeah. so they could help you. Because if you are Okay. a renter, the responsibility of Hey. settlement might be from their landlord, the owner of the apartment, something like that. Alright? Oh, so yeah. Yeah. Sending just Okay. now. And because Yeah. now at moment, you are free time. Mhmm. Yeah. Send it Sure. I can Sure. send to I'll them send just you now. a Yeah. new one. Okay? So you don't need to go over to all emails because those the second and first week of August. I'll send you a new one to Yeah. help Yeah. you and then forward it to your whoever contacts you have Yeah. to your Yeah. apartment since Got you are it. a retner. Okay? Yeah. Yeah.","start_word":204,"end_word":501,"sentiment":"neutral","sentiment_score":-0.00970480871080552},{"text":"Good. Thanks.","start_word":502,"end_word":503,"sentiment":"positive","sentiment_score":0.3590918183326721},{"text":"Send just Alright. now where you are. Sure. Sure. I'll after this call, I'll send it, Sahali. Okay? Okay. Good.","start_word":504,"end_word":523,"sentiment":"neutral","sentiment_score":0.11688724905252457},{"text":"Thank you. Alright. Thank you so much. Have a good one.","start_word":524,"end_word":534,"sentiment":"positive","sentiment_score":0.5466736555099487},{"text":"And then just call me directly if you have any questions. Alright? Yeah. Yeah. No problem.","start_word":535,"end_word":550,"sentiment":"neutral","sentiment_score":0.2094423919916153},{"text":"I will. Thank you. Have a good Okay.","start_word":551,"end_word":558,"sentiment":"positive","sentiment_score":0.4222004413604736},{"text":"one. We'll You too. send Have it.","start_word":559,"end_word":565,"sentiment":"neutral","sentiment_score":0.1981528252363205},{"text":"a good day.","start_word":566,"end_word":568,"sentiment":"positive","sentiment_score":0.4133155047893524},{"text":"Mhmm. Okay. Bye bye. Bye.","start_word":569,"end_word":573,"sentiment":"neutral","sentiment_score":0.09276818633079528}],"average":{"sentiment":"neutral","sentiment_score":0.02753489539297489}}}}