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Just wanted to ask if the is the router connected to the NTD box? Is the router that we provided connected at the NTD box already or not yet? Yeah. Actually, no need for us to log in to the router's interface since the router is already preconfigured. So we just need to connect it to the right port. But if we still cannot establish the connection, that's the time we're going to log in. But first, yeah, let's just check first if is the router connected at the one port? WAN port? Okay. Is it okay if I request a picture? I'm going to email you shortly then just reply to this email. Yeah. Do you have access to ashley.lab1@yahoo.com? Or you want me to send the other email? Okay. Can I have your email instead? So that I I can send it to you inside. Mhmm. You can access this email right now? Okay. Hang on. Let me just send an email while you're on the line. There you go. I just sent the email. I just sent an email. Mhmm. Okay. So I'll just wait for your response then. Once I receive, we'll just review it, then I'll get back to you. Okay. Thank you. 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Hello. Good afternoon. This is Maureen from Airtel tech support. Yeah.\n\nYeah. Am I speaking with Ashley Laban? Okay. It was reported that you cannot establish a connection. Is there other yeah.\n\nJust wanted to ask if the is the router connected to the NTD box? Is the router that we provided connected at the NTD box already or not yet? Yeah. Actually, no need for us to log in to the router's interface since the router is already preconfigured. So we just need to connect it to the right port.\n\nBut if we still cannot establish the connection, that's the time we're going to log in. But first, yeah, let's just check first if is the router connected at the one port? WAN port? Okay. Is it okay if I request a picture?\n\nI'm going to email you shortly then just reply to this email. Yeah. Do you have access to ashley.lab1@yahoo.com? Or you want me to send the other email? Okay.\n\nCan I have your email instead? So that I I can send it to you inside. Mhmm. You can access this email right now? Okay.\n\nHang on. Let me just send an email while you're on the line. There you go. I just sent the email. I just sent an email.\n\nMhmm. Okay. So I'll just wait for your response then. Once I receive, we'll just review it, then I'll get back to you. Okay.\n\nThank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.08934702724218369},{"text":"Hello.","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.11626432836055756},{"text":"Good afternoon.","start":3.84,"end":4.58,"sentiment":"neutral","sentiment_score":0.32335658371448517},{"text":"This is Maureen from Airtel tech support.","start":4.72,"end":7.7599998,"sentiment":"neutral","sentiment_score":-0.08038122579455376},{"text":"Yeah.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":-0.2066248655319214}],"sentiment":"neutral","sentiment_score":0.0069192564114928246,"num_words":12,"start":2.96,"end":8.26},{"sentences":[{"text":"Yeah.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":-0.062010157853364944},{"text":"Am I speaking with Ashley 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Yeah. Sorry. I don't know what happened. The phone cut out.\n\nSorry about that. This is Germaine, her partner. Yeah. Is there what? Sorry.\n\nYeah. The router's all connected and there's a green light. So it's all, like, working. It's just the admin password to connect to it that I've gotten doesn't work. Oh, okay.\n\nOkay. Okay. Okay. Okay. Yeah.\n\nYeah. Yeah. It is. Okay. I hope she's got it already locked in.\n\nI'm not too sure. Yes. Her email is ashley.laban@yahoo.com. Yeah. I've got this email open.\n\nWhat was that? Sorry. Okay. Oh, yeah. I've just got the email now.\n\nOkay. Okay. 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Hello. Good afternoon. This is Maureen\n\nChannel 1: Yeah.\n\nChannel 0: from\n\nChannel 1: Sorry.\n\nChannel 0: Airtel\n\nChannel 1: I don't know\n\nChannel 0: tech\n\nChannel 1: what happened.\n\nChannel 0: support.\n\nChannel 1: The phone\n\nChannel 0: Yeah.\n\nChannel 1: cut out. Sorry about that.\n\nChannel 0: Yeah. Am I speaking with Ashley Laban?\n\nChannel 1: This is Germaine, her partner.\n\nChannel 0: Okay. It was reported that you cannot establish a connection.\n\nChannel 1: Yeah.\n\nChannel 0: Is there other yeah. Just wanted to ask if the is the router connected to the NTD box?\n\nChannel 1: Is there what? Sorry.\n\nChannel 0: Is the router that we provided connected at the NTD box already or not yet?\n\nChannel 1: Yeah. The router's all connected and there's a green light. So it's all, like, working. It's just the admin password to connect to it that I've gotten doesn't work.\n\nChannel 0: Yeah. Actually, no need for us to log in to the router's interface since\n\nChannel 1: Oh, okay.\n\nChannel 0: the router is already preconfigured. So we just\n\nChannel 1: Okay.\n\nChannel 0: need to\n\nChannel 1: Okay.\n\nChannel 0: connect it to the right port. But if we still cannot establish the connection, that's the time we're going to log in.\n\nChannel 1: Okay.\n\nChannel 0: But first,\n\nChannel 1: Okay.\n\nChannel 0: yeah, let's just check first if is the router connected at the one port?\n\nChannel 1: Yeah.\n\nChannel 0: WAN port?\n\nChannel 1: Yeah. Yeah. It\n\nChannel 0: Okay. Is it okay if I request a picture? I'm going to email you shortly then just reply to this email.\n\nChannel 1: is. Okay.\n\nChannel 0: Yeah. Do you have access to ashley.lab1@yahoo.com? Or you want me to send the other email?\n\nChannel 1: I hope she's got it already locked in. I'm not too sure.\n\nChannel 0: Okay. Can I have your email instead? So\n\nChannel 1: Yes.\n\nChannel 0: that I I can send it to you\n\nChannel 1: Her\n\nChannel 0: inside.\n\nChannel 1: email is ashley.laban@yahoo.com.\n\nChannel 0: Mhmm. You can access this email right now?\n\nChannel 1: Yeah. I've got this email open.\n\nChannel 0: Okay. Hang on. Let me just send an email while you're on the line. There you go. I just sent the email.\n\nChannel 1: What was that? Sorry.\n\nChannel 0: I just sent an email.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Oh, yeah. I've just got the email now.\n\nChannel 0: Okay. So I'll just wait for your response then. Once I\n\nChannel 1: Okay.\n\nChannel 0: receive, we'll just review it, then I'll get back to you.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Thank you. Bye for now.\n\nChannel 1: Okay.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.026297759264707565}],"sentiment":"neutral","sentiment_score":0.026297759264707565,"channel":1,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Yes.","start":2.96,"end":3.28,"sentiment":"neutral","sentiment_score":0.08934702724218369},{"text":"Hello.","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.11626432836055756},{"text":"Good afternoon.","start":3.84,"end":4.58,"sentiment":"neutral","sentiment_score":0.32335658371448517},{"text":"This is 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don't know","start":6.64,"end":7.12,"sentiment":"negative","sentiment_score":-0.3967752854029338}],"sentiment":"negative","sentiment_score":-0.3967752854029338,"channel":1,"num_words":3,"start":6.64,"end":7.12},{"sentences":[{"text":"tech","start":6.96,"end":7.2799997,"sentiment":"negative","sentiment_score":-0.3546135425567627}],"sentiment":"negative","sentiment_score":-0.3546135425567627,"channel":0,"num_words":1,"start":6.96,"end":7.2799997},{"sentences":[{"text":"what happened.","start":7.12,"end":7.6,"sentiment":"neutral","sentiment_score":-0.30836308002471924}],"sentiment":"neutral","sentiment_score":-0.30836308002471924,"channel":1,"num_words":2,"start":7.12,"end":7.6},{"sentences":[{"text":"support.","start":7.2799997,"end":7.7599998,"sentiment":"negative","sentiment_score":-0.37681710720062256}],"sentiment":"negative","sentiment_score":-0.37681710720062256,"channel":0,"num_words":1,"start":7.2799997,"end":7.7599998},{"sentences":[{"text":"The 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what?","start":33.16,"end":33.88,"sentiment":"neutral","sentiment_score":-0.03292788006365299},{"text":"Sorry.","start":33.88,"end":34.38,"sentiment":"neutral","sentiment_score":-0.09193629026412964}],"sentiment":"neutral","sentiment_score":-0.047679982613772154,"channel":1,"num_words":4,"start":33.16,"end":34.38},{"sentences":[{"text":"Is the router that we provided connected at the NTD box already or not yet?","start":36.26,"end":41.745,"sentiment":"neutral","sentiment_score":-0.06587736010551452}],"sentiment":"neutral","sentiment_score":-0.06587736010551452,"channel":0,"num_words":15,"start":36.26,"end":41.745},{"sentences":[{"text":"Yeah.","start":41.865,"end":42.105,"sentiment":"neutral","sentiment_score":-0.027265015989542007},{"text":"The router's all connected and there's a green light.","start":42.105,"end":44.585,"sentiment":"neutral","sentiment_score":0.003118896236022315},{"text":"So it's all, like, 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you","start":120.54,"end":122.46,"sentiment":"neutral","sentiment_score":0.06023487448692322}],"sentiment":"neutral","sentiment_score":0.06023487448692322,"channel":0,"num_words":8,"start":120.54,"end":122.46},{"sentences":[{"text":"Her","start":122.409996,"end":122.81,"sentiment":"neutral","sentiment_score":0.04580192267894745}],"sentiment":"neutral","sentiment_score":0.04580192267894745,"channel":1,"num_words":1,"start":122.409996,"end":122.81},{"sentences":[{"text":"inside.","start":122.46,"end":122.96,"sentiment":"neutral","sentiment_score":0.02823346108198166}],"sentiment":"neutral","sentiment_score":0.02823346108198166,"channel":0,"num_words":1,"start":122.46,"end":122.96},{"sentences":[{"text":"email is ashley.laban@yahoo.com.","start":122.81,"end":129.665,"sentiment":"neutral","sentiment_score":0.012334212971230349}],"sentiment":"neutral","sentiment_score":0.012334212971230349,"channel":1,"num_words":3,"start":122.81,"end":129.665},{"sentences":[{"text":"Mhmm.","start":130.94499,"end":131.185,"sentiment":"neutral","sentiment_score":0.00930820219218731},{"text":"You can access this email right now?","start":131.185,"end":133.525,"sentiment":"neutral","sentiment_score":0.012965283755745207}],"sentiment":"neutral","sentiment_score":0.01250814856030047,"channel":0,"num_words":8,"start":130.94499,"end":133.525},{"sentences":[{"text":"Yeah.","start":133.325,"end":133.805,"sentiment":"neutral","sentiment_score":0.049842916429042816},{"text":"I've got this email 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that?","start":221.225,"end":221.865,"sentiment":"neutral","sentiment_score":-0.051546519001324974},{"text":"Sorry.","start":221.865,"end":222.365,"sentiment":"neutral","sentiment_score":-0.230634406208992}],"sentiment":"neutral","sentiment_score":-0.09631849080324173,"channel":1,"num_words":4,"start":221.225,"end":222.365},{"sentences":[{"text":"I just sent an 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then I'll get back to you.","start":312.09,"end":315.39,"sentiment":"neutral","sentiment_score":0.13565269248052078}],"sentiment":"neutral","sentiment_score":0.13565269248052078,"channel":0,"num_words":11,"start":312.09,"end":315.39},{"sentences":[{"text":"Okay.","start":315.91,"end":316.41,"sentiment":"neutral","sentiment_score":0.19530141353607175}],"sentiment":"neutral","sentiment_score":0.19530141353607175,"channel":1,"num_words":1,"start":315.91,"end":316.41},{"sentences":[{"text":"Okay.","start":317.13,"end":317.63,"sentiment":"neutral","sentiment_score":0.32606083154678345},{"text":"Thank you.","start":317.88687,"end":318.44687,"sentiment":"positive","sentiment_score":0.7453067600727081},{"text":"Bye for now.","start":318.44687,"end":319.50687,"sentiment":"positive","sentiment_score":0.4636855224768321}],"sentiment":"positive","sentiment_score":0.5346218198537827,"channel":0,"num_words":6,"start":317.13,"end":319.50687},{"sentences":[{"text":"Okay.","start":319.97687,"end":320.47687,"sentiment":"neutral","sentiment_score":-0.10150736570358276}],"sentiment":"neutral","sentiment_score":-0.10150736570358276,"channel":1,"num_words":1,"start":319.97687,"end":320.47687}]},"summary":{"result":"success","short":"The customer, Ashley Laban, is having trouble connecting to the router and is not receiving any information. The agent, Germaine, asks if the router is already connected and if the admin password is working. The agent confirms that the router is already pre MAC and suggests trying to connect to the right port. The agent sends an email to Ashley and confirms that she can access the email."},"intents":{"segments":[{"text":"Just wanted to ask if the is the router connected to the NTD box? Is there what?","start_word":54,"end_word":70,"intents":[{"intent":"Connect router to ntd box","confidence_score":0.41446972}]},{"text":"Is it okay if I request a picture?","start_word":191,"end_word":198,"intents":[{"intent":"Request picture","confidence_score":0.853882}]},{"text":"I'm going to email you shortly then just reply to this email. is. Okay.","start_word":199,"end_word":212,"intents":[{"intent":"Send email","confidence_score":0.42055637},{"intent":"Obtain email","confidence_score":0.0025887212}]},{"text":"You can access this email right now? Yeah.","start_word":264,"end_word":271,"intents":[{"intent":"Access email","confidence_score":0.8773193},{"intent":"Access email","confidence_score":0.20116702}]},{"text":"So I'll just wait for your response then. Once I Okay. receive, we'll just review it, then I'll get back to you.","start_word":319,"end_word":340,"intents":[{"intent":"Wait for response","confidence_score":0.5135741}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Maureen Yeah. from Sorry.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.09266621619462968},{"text":"Airtel I don't tech know what support.","start_word":11,"end_word":17,"sentiment":"negative","sentiment_score":-0.3663027584552765},{"text":"happened. The Yeah. phone cut out.","start_word":18,"end_word":23,"sentiment":"neutral","sentiment_score":-0.26176583766937256},{"text":"Sorry about that.","start_word":24,"end_word":26,"sentiment":"negative","sentiment_score":-0.33922046422958374},{"text":"Yeah. Am I speaking with Ashley Laban? This is Germaine, her partner. Okay.","start_word":27,"end_word":39,"sentiment":"neutral","sentiment_score":-0.04351130872964859},{"text":"It was reported that you cannot establish a connection.","start_word":40,"end_word":48,"sentiment":"negative","sentiment_score":-0.3745514452457428},{"text":"Yeah. Is there other yeah. Just wanted to ask if the is the router connected to the NTD box? Is there what? Sorry. Is the router that we provided connected at the NTD box already or not yet? Yeah. The router's all connected and there's a green light. So it's all, like, working. It's just the admin password to connect to it that I've gotten doesn't work. Yeah. Actually, no need for us to log in to the router's interface since Oh, okay. the router is already preconfigured. So we just Okay. need to Okay. connect it to the right port. But if we still cannot establish the connection, that's the time we're going to log in. Okay. But first, Okay. yeah, let's just check first if is the router connected at the one port? Yeah. WAN port? Yeah. Yeah. It Okay. Is it okay if I request a picture? I'm going to email you shortly then just reply to this email. is. Okay. Yeah. Do you have access to ashley.lab1@yahoo.com? Or you want me to send the other email?","start_word":49,"end_word":228,"sentiment":"neutral","sentiment_score":-0.03883176009274191},{"text":"I hope she's got it already locked in.","start_word":229,"end_word":236,"sentiment":"negative","sentiment_score":-0.4808642864227295},{"text":"I'm not too sure. Okay. Can I have your email instead? So Yes. that I I can send it to you Her inside. email is ashley.laban@yahoo.com. Mhmm. You can access this email right now? Yeah. I've got this email open. Okay. Hang on. Let me just send an email while you're on the line. There you go. I just sent the email. What was that? Sorry. I just sent an email. Okay. Mhmm. Oh, yeah. I've just got the email now. Okay. So I'll just wait for your response then. Once I Okay. receive, we'll just review it, then I'll get back to you. Okay. Okay.","start_word":237,"end_word":342,"sentiment":"neutral","sentiment_score":0.0452378198223294},{"text":"Thank you. Bye for now.","start_word":343,"end_word":347,"sentiment":"positive","sentiment_score":0.5612376928329468},{"text":"Okay.","start_word":348,"end_word":348,"sentiment":"neutral","sentiment_score":0.17866788804531095}],"average":{"sentiment":"neutral","sentiment_score":-0.025861044724782307}}}}