{"metadata":{"transaction_key":"deprecated","request_id":"019fd5c2-2b8f-7e72-a207-8ce5a3a0bc91","sha256":"e90ab662ff96a4418d0a36ce775519240e26f3c015fef6072d699b721d71ca35","created":"2026-08-06T06:28:21.190Z","duration":17.639938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":37},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":37,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"forwarded","start":0.24,"end":0.48,"confidence":0.9838867,"punctuated_word":"Forwarded","sentiment":"negative","sentiment_score":-0.7451930046081543},{"word":"to","start":0.48,"end":0.88,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6777389645576477},{"word":"voice","start":0.88,"end":1.04,"confidence":0.9980469,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.6827417612075806},{"word":"mail","start":1.04,"end":1.54,"confidence":0.9995117,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.6503301858901978},{"word":"the","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.824220597743988},{"word":"person","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7963231801986694},{"word":"you","start":2.1599998,"end":2.24,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.8193832635879517},{"word":"are","start":2.24,"end":2.48,"confidence":0.640625,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.7965273261070251},{"word":"trying","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.81936115026474},{"word":"to","start":2.72,"end":2.8,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7972356677055359},{"word":"reach","start":2.8,"end":3.12,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8209995627403259},{"word":"is","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8700432777404785},{"word":"not","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8677643537521362},{"word":"available","start":3.52,"end":4.02,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8051067590713501},{"word":"at","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.46716004610061646},{"word":"the","start":4.48,"end":4.56,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.42718565464019775},{"word":"tone","start":4.56,"end":5.06,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.362241268157959},{"word":"please","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4203461408615112},{"word":"record","start":5.44,"end":5.7599998,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.4070081114768982},{"word":"your","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3766237199306488},{"word":"message","start":6.0,"end":6.5,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.3135693073272705},{"word":"when","start":6.7449374,"end":6.9049377,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.19927343726158145},{"word":"you","start":6.9049377,"end":7.0649376,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24088864028453827},{"word":"have","start":7.0649376,"end":7.2249374,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1808258891105652},{"word":"finished","start":7.2249374,"end":7.7049375,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.21671098470687863},{"word":"recording","start":7.7049375,"end":8.1849375,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.25501346588134766},{"word":"you","start":8.1849375,"end":8.424937,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.31825098395347595},{"word":"may","start":8.424937,"end":8.584938,"confidence":1.0,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.3557197153568268},{"word":"hang","start":8.584938,"end":8.744938,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.3667100965976715},{"word":"up","start":8.744938,"end":9.244938,"confidence":0.99902344,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.20213425159454343}],"paragraphs":{"transcript":"\nForwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.24,"end":1.54,"sentiment":"negative","sentiment_score":-0.6890009790658951},{"text":"The person you are trying to reach is not available.","start":1.5999999,"end":4.02,"sentiment":"negative","sentiment_score":-0.8216965138912201},{"text":"At the tone, please record your message.","start":4.24,"end":6.5,"sentiment":"negative","sentiment_score":-0.3963048926421574},{"text":"When you have finished recording, you may hang up.","start":6.7449374,"end":9.244938,"sentiment":"neutral","sentiment_score":-0.2595030516386032}],"sentiment":"negative","sentiment_score":-0.5360876922806104,"num_words":30,"start":0.24,"end":9.244938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.24,"end":1.54,"sentiment":"negative","sentiment_score":-0.6890009790658951},{"text":"The person you are trying to reach is not available.","start":1.5999999,"end":4.02,"sentiment":"negative","sentiment_score":-0.8216965138912201},{"text":"At the tone, please record your message.","start":4.24,"end":6.5,"sentiment":"negative","sentiment_score":-0.3963048926421574},{"text":"When you have finished recording, you may hang up.","start":6.7449374,"end":9.244938,"sentiment":"neutral","sentiment_score":-0.2595030516386032}],"sentiment":"negative","sentiment_score":-0.5360876922806104,"channel":1,"num_words":30,"start":0.24,"end":9.244938}]},"summary":{"result":"success","short":"Forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":21,"end_word":29,"intents":[{"intent":"Send message","confidence_score":0.013182488}]}]},"sentiments":{"segments":[{"text":"Forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":20,"sentiment":"negative","sentiment_score":-0.6393670439720154},{"text":"When you have finished recording, you may hang up.","start_word":21,"end_word":29,"sentiment":"neutral","sentiment_score":-0.2709473669528961}],"average":{"sentiment":"negative","sentiment_score":-0.5298369124129012}}}}