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The last three does nothing. So that's why I was like, oh, okay. And I'm doing it, like, the same the same way, so it's not like it's I've changed it. Yeah. Yep. Yep. Yeah. Thank you. I appreciate that. Yeah. Yeah. Yeah. Yep. Because he said some of his was working and some wasn't. I don't know how many or whether it was just one, but he had a similar issue. Yeah. Yeah. Yeah. Yeah. No. That would be helpful. Several of them. Yeah. Yep. Yep. Yep. I think they were all outbound. Because it's the recordings are there. It's just when I do the AI transcripts through Teams, they just don't come through. I sent yeah. I haven't put that one through because it didn't work the last three times, so I just didn't bother. Mhmm. But I sent one last night. So I sent one through the it was at 05:51 yesterday. I sent it through the system, and let's see if I can find yeah. Yes. It's when I put it through Teams to do the AI stuff. And then also Monday at 9AM, and that one never came through either. No. That's okay. Because, yeah, the one I did yesterday, yeah, I put through the system. Because I was like, oh, if I put it through the AI stuff last night, by the time I come in in the morning, it will be there ready for me to do the night, but then nothing. So I'm just yeah. Yeah. And then, yeah, that one Monday, again, I tried Monday morning and hoping it was 09:01AM our time. Sorry. Yep. The AI one, that was a note. So the call I did on the Thursday, the fifth, but I put it through the AI system Monday morning. Like, for us to get the AI transcript through Teams? Yep. Yeah. So I so I got no. So all the recordings are there, but when I send it through Teams, so in order for us to actually get the AI file notes, none of them come through. That's how we get all our AI transcripts. So we have been given that's why I thought it was weird for Connor to tell me to talk to you. But so every time we get a recording to make our life easier, we put it through an AI transcript so that it can save us time in doing all the file notes. So we use Teams. Yeah. Yes. Yeah. There is none of them are working. I download so I go into the portal and I download my call recording. And then from the yeah. So then from the recording, we go into Teams, upload it to Teams, and send it through. That sends us an email with their file note AI. Yes. Correct. Yes. None of that's working. The recordings are there. Yeah. All the recordings are there, just not the AI stuff. No. So I can find the recording down. Let's try to put it through the teams to put them through the the software, but then they tend to come through via email maybe, like, a couple of hours later, and none of them Yes. Mhmm. Mhmm. So when I go in the portal, I can see all of them, and I've downloaded all the recordings. So it's all there. It's just the AI stuff. Yeah. I just downloaded recording because that's the only thing I need. Because then I get that it when I call myself, I get the transcript, but I'm still having issues when other people are transferring the calls. Yeah. Mhmm. Yep. Yep. Yes. The AI transcription. So not the normal transcription, the AI stuff. Yeah. Mhmm. All the AI transcription file notes that we have. Yes. Or it means that because I'm not getting any of the AI stuff, I have to freehand everything myself, which takes, like, 10 times the amount of time. Yep. I don't I just I don't really use it. You uploaded and disabled in the soft file in case someone needs to refer back to it, but I don't actually need that for anything. Yeah. Yeah. It's more so because yes. Which is why I was so confused. It's when I I told Connor that none of the AI stuff is working, and he said, oh, just talk to Curtis because I'm not in. And I was like, okay. And that's when I sent you an email because I was like, okay. Yeah. Yeah. Because I was like, the the recordings are there. That's all good. I do also still have issues, though, with getting so, basically, the only reason I so, basically, the only reason I need a recording is so that I can put it through this AI software system through Teams. So that would generate my notes. Yes. Yeah. Mhmm. Mhmm. Uh-huh. Yes. Yes. Yes. Yes. It is more lord, and send it to me. No. Oh, just the AI file notes for sure. Mhmm. Yes. Yes. Yep. Okay. Yes. I right. And just be like, well, he told me to talk to you, and I talk to you, and now we're both super confused. Yes. Yeah. Yes. Yes. Yep. Yes. That will be great. Yep. Yeah. Yes. Yes. If I call out, yes. I'm still having issues that if, like, if it's an inbound reception call and it gets transferred through me, I don't always get an and if I don't get that initial one, I won't get the recording, which means I can't even put it through the system at all. So it's also preventing the noise. Yeah. But it's only if I get transferred from the admin fee. Yeah. But I I even there was a couple that wasn't even there that I told Connor about that he just couldn't even see, and he's died either. Yes. And it's and certainly sometimes from certain people, so I don't know why. Yeah. Yeah. Exactly. Yep. Yeah. Yes. Yep. No worries. Yes. Yes. It does. Yep. Yes. I even told him that as well. So yeah. Yeah. Yeah. No. Great. I appreciate that, Curtis. You too. We'll speak soon. Alright. 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This is Ronica speaking. Good. Thanks. How are you?\n\nYes. Yes. The last 3, nothing. So it used to come through it it used to be very, very slow, but it used to come through gradually. The last three does nothing.\n\nSo that's why I was like, oh, okay. And I'm doing it, like, the same the same way, so it's not like it's I've changed it. Yeah. Yep. Yep.\n\nYeah. Thank you. I appreciate that. Yeah. Yeah.\n\nYeah. Yep. Because he said some of his was working and some wasn't. I don't know how many or whether it was just one, but he had a similar issue. Yeah.\n\nYeah. Yeah. Yeah. No. That would be helpful.\n\nSeveral of them. Yeah. Yep. Yep. Yep.\n\nI think they were all outbound. Because it's the recordings are there. It's just when I do the AI transcripts through Teams, they just don't come through. I sent yeah. I haven't put that one through because it didn't work the last three times, so I just didn't bother.\n\nMhmm. But I sent one last night. So I sent one through the it was at 05:51 yesterday. I sent it through the system, and let's see if I can find yeah. Yes.\n\nIt's when I put it through Teams to do the AI stuff. And then also Monday at 9AM, and that one never came through either. No. That's okay. Because, yeah, the one I did yesterday, yeah, I put through the system.\n\nBecause I was like, oh, if I put it through the AI stuff last night, by the time I come in in the morning, it will be there ready for me to do the night, but then nothing. So I'm just yeah. Yeah. And then, yeah, that one Monday, again, I tried Monday morning and hoping it was 09:01AM our time. Sorry.\n\nYep. The AI one, that was a note. So the call I did on the Thursday, the fifth, but I put it through the AI system Monday morning. Like, for us to get the AI transcript through Teams? Yep.\n\nYeah. So I so I got no. So all the recordings are there, but when I send it through Teams, so in order for us to actually get the AI file notes, none of them come through. That's how we get all our AI transcripts. So we have been given that's why I thought it was weird for Connor to tell me to talk to you.\n\nBut so every time we get a recording to make our life easier, we put it through an AI transcript so that it can save us time in doing all the file notes. So we use Teams. Yeah. Yes. Yeah.\n\nThere is none of them are working. I download so I go into the portal and I download my call recording. And then from the yeah. So then from the recording, we go into Teams, upload it to Teams, and send it through. That sends us an email with their file note AI.\n\nYes. Correct. Yes. None of that's working. The recordings are there.\n\nYeah. All the recordings are there, just not the AI stuff. No. So I can find the recording down. Let's try to put it through the teams to put them through the the software, but then they tend to come through via email maybe, like, a couple of hours later, and none of them Yes.\n\nMhmm. Mhmm. So when I go in the portal, I can see all of them, and I've downloaded all the recordings. So it's all there. It's just the AI stuff.\n\nYeah. I just downloaded recording because that's the only thing I need. Because then I get that it when I call myself, I get the transcript, but I'm still having issues when other people are transferring the calls. Yeah. Mhmm.\n\nYep. Yep. Yes. The AI transcription. So not the normal transcription, the AI stuff.\n\nYeah. Mhmm. All the AI transcription file notes that we have. Yes. Or it means that because I'm not getting any of the AI stuff, I have to freehand everything myself, which takes, like, 10 times the amount of time.\n\nYep. I don't I just I don't really use it. You uploaded and disabled in the soft file in case someone needs to refer back to it, but I don't actually need that for anything. Yeah. Yeah.\n\nIt's more so because yes. Which is why I was so confused. It's when I I told Connor that none of the AI stuff is working, and he said, oh, just talk to Curtis because I'm not in. And I was like, okay. And that's when I sent you an email because I was like, okay.\n\nYeah. Yeah. Because I was like, the the recordings are there. That's all good. I do also still have issues, though, with getting so, basically, the only reason I so, basically, the only reason I need a recording is so that I can put it through this AI software system through Teams.\n\nSo that would generate my notes. Yes. Yeah. Mhmm. Mhmm.\n\nUh-huh. Yes. Yes. Yes. Yes.\n\nIt is more lord, and send it to me. No. Oh, just the AI file notes for sure. Mhmm. Yes.\n\nYes. Yep. Okay. Yes. I right.\n\nAnd just be like, well, he told me to talk to you, and I talk to you, and now we're both super confused. Yes. Yeah. Yes. Yes.\n\nYep. Yes. That will be great. Yep. Yeah.\n\nYes. Yes. If I call out, yes. I'm still having issues that if, like, if it's an inbound reception call and it gets transferred through me, I don't always get an and if I don't get that initial one, I won't get the recording, which means I can't even put it through the system at all. So it's also preventing the noise.\n\nYeah. But it's only if I get transferred from the admin fee. Yeah. But I I even there was a couple that wasn't even there that I told Connor about that he just couldn't even see, and he's died either. Yes.\n\nAnd it's and certainly sometimes from certain people, so I don't know why. Yeah. Yeah. Exactly. Yep.\n\nYeah. Yes. Yep. No worries. Yes.\n\nYes. It does. Yep. Yes. I even told him that as well.\n\nSo yeah. Yeah. Yeah. No. Great.\n\nI appreciate that, Curtis. You too. We'll speak soon. Alright. You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.68,"sentiment":"neutral","sentiment_score":0.07062824070453644},{"text":"This is Ronica speaking.","start":1.68,"end":2.98,"sentiment":"neutral","sentiment_score":0.07343854382634163},{"text":"Good.","start":5.2,"end":5.52,"sentiment":"positive","sentiment_score":0.6203373670578003},{"text":"Thanks.","start":5.52,"end":5.92,"sentiment":"positive","sentiment_score":0.634784460067749},{"text":"How are you?","start":5.92,"end":6.74,"sentiment":"neutral","sentiment_score":0.26803601781527203}],"sentiment":"neutral","sentiment_score":0.24236122965812684,"num_words":10,"start":1.36,"end":6.74},{"sentences":[{"text":"Yes.","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":0.036193862557411194},{"text":"Yes.","start":13.775001,"end":14.275001,"sentiment":"neutral","sentiment_score":-0.0065543511882424355},{"text":"The last 3, nothing.","start":19.375,"end":21.154999,"sentiment":"neutral","sentiment_score":-0.05375128844752908},{"text":"So it used to come through it it used to be very, very slow, but it used to come through gradually.","start":21.295,"end":25.855,"sentiment":"neutral","sentiment_score":-0.12299881893254462},{"text":"The last three does nothing.","start":25.855,"end":27.395,"sentiment":"neutral","sentiment_score":-0.08778366968035697}],"sentiment":"neutral","sentiment_score":-0.1002268496376928,"num_words":32,"start":10.48,"end":27.395},{"sentences":[{"text":"So that's why I was like, oh, okay.","start":27.455,"end":29.36,"sentiment":"neutral","sentiment_score":-0.05367531394585967},{"text":"And I'm doing it, like, the same the same way, so it's not like it's I've changed 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outbound.","start":163.455,"end":164.99501,"sentiment":"neutral","sentiment_score":-0.09675605098406474},{"text":"Because it's the recordings are there.","start":167.455,"end":169.695,"sentiment":"neutral","sentiment_score":-0.10227992385625839},{"text":"It's just when I do the AI transcripts through Teams, they just don't come through.","start":169.695,"end":174.27501,"sentiment":"neutral","sentiment_score":-0.224653959274292},{"text":"I sent yeah.","start":184.51,"end":186.67,"sentiment":"neutral","sentiment_score":-0.043562489872177444},{"text":"I haven't put that one through because it didn't work the last three times, so I just didn't bother.","start":186.67,"end":192.065,"sentiment":"negative","sentiment_score":-0.4899480531090184}],"sentiment":"neutral","sentiment_score":-0.28579032075192246,"num_words":49,"start":163.455,"end":192.065},{"sentences":[{"text":"Mhmm.","start":193.085,"end":193.585,"sentiment":"neutral","sentiment_score":0.004337466321885586},{"text":"But I sent one last night.","start":194.445,"end":197.18501,"sentiment":"neutral","sentiment_score":0.010743340166906515},{"text":"So I sent one through the it was at 05:51 yesterday.","start":197.80501,"end":203.86,"sentiment":"neutral","sentiment_score":0.012002547525546768},{"text":"I sent it through the system, and let's see if I can find yeah.","start":203.86,"end":212.2,"sentiment":"neutral","sentiment_score":0.026392222249082158},{"text":"Yes.","start":225.715,"end":226.19499,"sentiment":"neutral","sentiment_score":0.09972329437732697}],"sentiment":"neutral","sentiment_score":0.020304240483903523,"num_words":33,"start":193.085,"end":226.19499},{"sentences":[{"text":"It's when I put it through Teams to do the AI stuff.","start":226.19499,"end":228.855,"sentiment":"neutral","sentiment_score":0.04189640004187822},{"text":"And then also Monday at 9AM, and that one never came through 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all our AI transcripts.","start":372.845,"end":374.70502,"sentiment":"neutral","sentiment_score":0.05168509029317647},{"text":"So we have been given that's why I thought it was weird for Connor to tell me to talk to you.","start":375.085,"end":380.385,"sentiment":"neutral","sentiment_score":-0.1420917690155052}],"sentiment":"neutral","sentiment_score":-0.12744002014567907,"num_words":66,"start":353.285,"end":380.385},{"sentences":[{"text":"But so every time we get a recording to make our life easier, we put it through an AI transcript so that it can save us time in doing all the file notes.","start":380.845,"end":391.65,"sentiment":"neutral","sentiment_score":0.15752935940117546},{"text":"So we use 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the recording, we go into Teams, upload it to Teams, and send it through.","start":424.055,"end":429.91498,"sentiment":"neutral","sentiment_score":0.12019828926114474},{"text":"That sends us an email with their file note AI.","start":430.615,"end":435.115,"sentiment":"neutral","sentiment_score":0.1508956864476204}],"sentiment":"neutral","sentiment_score":0.08164024022671412,"num_words":53,"start":402.065,"end":435.115},{"sentences":[{"text":"Yes.","start":440.27,"end":440.77,"sentiment":"neutral","sentiment_score":0.20659729838371277},{"text":"Correct.","start":443.38998,"end":443.88998,"sentiment":"neutral","sentiment_score":0.18003034591674805},{"text":"Yes.","start":445.79,"end":446.29,"sentiment":"neutral","sentiment_score":0.05527124181389809},{"text":"None of that's working.","start":446.66998,"end":447.81,"sentiment":"neutral","sentiment_score":-0.11802621372044086},{"text":"The recordings are there.","start":450.125,"end":451.58502,"sentiment":"neutral","sentiment_score":-0.1539336983114481}],"sentiment":"neutral","sentiment_score":-0.05872188745574518,"num_words":11,"start":440.27,"end":451.58502},{"sentences":[{"text":"Yeah.","start":451.885,"end":452.125,"sentiment":"neutral","sentiment_score":-0.03327128291130066},{"text":"All the recordings are there, just not the AI stuff.","start":452.125,"end":454.545,"sentiment":"neutral","sentiment_score":-0.14829595983028412},{"text":"No.","start":456.445,"end":456.945,"sentiment":"neutral","sentiment_score":-0.18506403267383575},{"text":"So I can find the recording down.","start":457.565,"end":459.08502,"sentiment":"neutral","sentiment_score":0.0032839147107941763},{"text":"Let's try to put it through the teams to put them through the the software, but then they tend to come through via email maybe, like, a couple of hours later, and none of them Yes.","start":459.08502,"end":472.41,"sentiment":"neutral","sentiment_score":-0.08963917749416497}],"sentiment":"neutral","sentiment_score":-0.08918759819458831,"num_words":55,"start":451.885,"end":472.41},{"sentences":[{"text":"Mhmm.","start":484.885,"end":485.385,"sentiment":"neutral","sentiment_score":-0.010988811030983925},{"text":"Mhmm.","start":488.25998,"end":488.75998,"sentiment":"neutral","sentiment_score":-0.011549662798643112},{"text":"So when I go in the portal, I can see all of them, and I've downloaded all the recordings.","start":511.65,"end":515.51,"sentiment":"neutral","sentiment_score":0.06940455185739618},{"text":"So it's all there.","start":515.57,"end":516.87,"sentiment":"neutral","sentiment_score":0.04013027995824814},{"text":"It's just the AI 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stuff.","start":550.36005,"end":553.0,"sentiment":"neutral","sentiment_score":-0.02006774884648621}],"sentiment":"neutral","sentiment_score":0.02523554422493492,"num_words":14,"start":544.76,"end":553.0},{"sentences":[{"text":"Yeah.","start":553.0,"end":553.5,"sentiment":"neutral","sentiment_score":0.006032589823007584},{"text":"Mhmm.","start":555.695,"end":556.195,"sentiment":"neutral","sentiment_score":-0.012143053114414217},{"text":"All the AI transcription file notes that we have.","start":559.455,"end":562.59503,"sentiment":"neutral","sentiment_score":-0.015252206474542618},{"text":"Yes.","start":570.35004,"end":570.59,"sentiment":"neutral","sentiment_score":-0.05121887847781181},{"text":"Or it means that because I'm not getting any of the AI stuff, I have to freehand everything myself, which takes, like, 10 times the amount of 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anything.","start":594.86,"end":600.95996,"sentiment":"neutral","sentiment_score":-0.18540459215641023},{"text":"Yeah.","start":601.1,"end":601.6,"sentiment":"neutral","sentiment_score":-0.02343057096004486},{"text":"Yeah.","start":610.715,"end":611.215,"sentiment":"neutral","sentiment_score":-0.08193416893482208}],"sentiment":"neutral","sentiment_score":-0.16163897262634458,"num_words":37,"start":585.08496,"end":611.215},{"sentences":[{"text":"It's more so because yes.","start":611.835,"end":614.83,"sentiment":"neutral","sentiment_score":-0.05365240871906281},{"text":"Which is why I was so confused.","start":618.73004,"end":620.51,"sentiment":"negative","sentiment_score":-0.4367502587182181},{"text":"It's when I I told Connor that none of the AI stuff is working, and he said, oh, just talk to Curtis because I'm not in.","start":620.81,"end":627.69,"sentiment":"neutral","sentiment_score":-0.28092633932828903},{"text":"And I was like, okay.","start":627.69,"end":629.605,"sentiment":"neutral","sentiment_score":-0.19082424342632293},{"text":"And that's when I sent you an email because I was like, okay.","start":630.305,"end":633.365,"sentiment":"neutral","sentiment_score":-0.12195607074178182}],"sentiment":"neutral","sentiment_score":-0.2351633716773774,"num_words":56,"start":611.835,"end":633.365},{"sentences":[{"text":"Yeah.","start":634.38495,"end":634.88495,"sentiment":"neutral","sentiment_score":-0.31515032052993774},{"text":"Yeah.","start":648.48,"end":648.98,"sentiment":"neutral","sentiment_score":-0.006772562861442566},{"text":"Because I was like, the the recordings are there.","start":649.27997,"end":652.88,"sentiment":"neutral","sentiment_score":0.0004795185393757292},{"text":"That's all good.","start":652.88,"end":653.94,"sentiment":"neutral","sentiment_score":0.20997679233551025},{"text":"I do also still have issues, though, with getting so, basically, the only reason I so, basically, the only reason I need a recording is so that I can put it through this AI software system through Teams.","start":654.605,"end":665.665,"sentiment":"neutral","sentiment_score":-0.10793558645405267}],"sentiment":"neutral","sentiment_score":-0.0728697908612398,"num_words":52,"start":634.38495,"end":665.665},{"sentences":[{"text":"So that would generate my 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is more lord, and send it to me.","start":704.48,"end":706.89996,"sentiment":"neutral","sentiment_score":-0.04539302529560195},{"text":"No.","start":710.055,"end":710.555,"sentiment":"neutral","sentiment_score":-0.0813625156879425},{"text":"Oh, just the AI file notes for 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right.","start":738.64496,"end":739.925,"sentiment":"negative","sentiment_score":-0.4016837775707245}],"sentiment":"neutral","sentiment_score":-0.20960395379612842,"num_words":6,"start":722.07,"end":739.925},{"sentences":[{"text":"And just be like, well, he told me to talk to you, and I talk to you, and now we're both super 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great.","start":768.515,"end":769.655,"sentiment":"positive","sentiment_score":0.464013010263443},{"text":"Yep.","start":769.98,"end":770.48,"sentiment":"neutral","sentiment_score":0.03844596445560455},{"text":"Yeah.","start":776.1075,"end":776.6075,"sentiment":"neutral","sentiment_score":-0.06152451038360596}],"sentiment":"neutral","sentiment_score":0.24183137901127338,"num_words":8,"start":762.835,"end":776.6075},{"sentences":[{"text":"Yes.","start":785.83496,"end":786.33496,"sentiment":"neutral","sentiment_score":0.01226726546883583},{"text":"Yes.","start":787.83496,"end":788.33496,"sentiment":"neutral","sentiment_score":0.024971408769488335},{"text":"If I call out, yes.","start":789.515,"end":791.615,"sentiment":"neutral","sentiment_score":-0.01167493425309658},{"text":"I'm still having issues that if, like, if it's an inbound reception call and it gets transferred through me, I don't always get an and if I don't get that initial one, I won't get the recording, which means I can't even put it through the system at all.","start":792.15497,"end":806.95,"sentiment":"neutral","sentiment_score":-0.2354384692651885},{"text":"So it's also preventing the noise.","start":807.25,"end":810.45,"sentiment":"neutral","sentiment_score":-0.1503106231490771}],"sentiment":"neutral","sentiment_score":-0.20095943112767511,"num_words":62,"start":785.83496,"end":810.45},{"sentences":[{"text":"Yeah.","start":810.45,"end":810.69,"sentiment":"neutral","sentiment_score":-0.038677480071783066},{"text":"But it's only if I get transferred from the admin fee.","start":810.69,"end":814.525,"sentiment":"neutral","sentiment_score":-0.021948920308866283},{"text":"Yeah.","start":814.825,"end":815.325,"sentiment":"neutral","sentiment_score":-0.007457832805812359},{"text":"But I I even there was a couple that wasn't even there that I told Connor about that he just couldn't even see, and he's died either.","start":816.745,"end":824.365,"sentiment":"neutral","sentiment_score":-0.16849081659758533},{"text":"Yes.","start":831.8,"end":832.3,"sentiment":"neutral","sentiment_score":-0.060825712978839874}],"sentiment":"neutral","sentiment_score":-0.11945490725338459,"num_words":41,"start":810.45,"end":832.3},{"sentences":[{"text":"And it's and certainly sometimes from certain people, so I don't know why.","start":832.76,"end":837.02,"sentiment":"neutral","sentiment_score":-0.12964083139712995},{"text":"Yeah.","start":844.00494,"end":844.50494,"sentiment":"neutral","sentiment_score":-0.008946440182626247},{"text":"Yeah.","start":846.725,"end":847.20496,"sentiment":"neutral","sentiment_score":-0.009617097675800323},{"text":"Exactly.","start":847.20496,"end":847.70496,"sentiment":"neutral","sentiment_score":0.007984443567693233},{"text":"Yep.","start":852.64,"end":853.14,"sentiment":"neutral","sentiment_score":0.055142443627119064}],"sentiment":"neutral","sentiment_score":-0.0965157328721355,"num_words":17,"start":832.76,"end":853.14},{"sentences":[{"text":"Yeah.","start":854.88,"end":855.38,"sentiment":"neutral","sentiment_score":0.012342632748186588},{"text":"Yes.","start":858.24005,"end":858.72003,"sentiment":"neutral","sentiment_score":0.03325824812054634},{"text":"Yep.","start":858.72003,"end":859.22003,"sentiment":"neutral","sentiment_score":0.020896803587675095},{"text":"No worries.","start":859.28,"end":860.10004,"sentiment":"neutral","sentiment_score":-0.024921484291553497},{"text":"Yes.","start":862.355,"end":862.855,"sentiment":"neutral","sentiment_score":0.025704117491841316}],"sentiment":"neutral","sentiment_score":0.007059805560857058,"num_words":6,"start":854.88,"end":862.855},{"sentences":[{"text":"Yes.","start":862.915,"end":863.235,"sentiment":"neutral","sentiment_score":0.04265512526035309},{"text":"It does.","start":863.235,"end":863.975,"sentiment":"neutral","sentiment_score":0.07543284446001053},{"text":"Yep.","start":864.27496,"end":864.77496,"sentiment":"neutral","sentiment_score":0.2079218327999115},{"text":"Yes.","start":866.995,"end":867.495,"sentiment":"neutral","sentiment_score":0.07351003587245941},{"text":"I even told him that as well.","start":868.51495,"end":870.375,"sentiment":"neutral","sentiment_score":0.0602914494063173}],"sentiment":"neutral","sentiment_score":0.07474940239141385,"num_words":12,"start":862.915,"end":870.375},{"sentences":[{"text":"So yeah.","start":870.995,"end":874.375,"sentiment":"neutral","sentiment_score":0.08664180338382721},{"text":"Yeah.","start":877.52997,"end":878.02997,"sentiment":"neutral","sentiment_score":0.10537738353013992},{"text":"Yeah.","start":879.13,"end":879.63,"sentiment":"neutral","sentiment_score":0.12660746276378632},{"text":"No.","start":880.08997,"end":880.49,"sentiment":"neutral","sentiment_score":-0.0078764408826828},{"text":"Great.","start":880.49,"end":880.88995,"sentiment":"positive","sentiment_score":0.6705127954483032}],"sentiment":"neutral","sentiment_score":0.17798413460453352,"num_words":6,"start":870.995,"end":880.88995},{"sentences":[{"text":"I appreciate that, Curtis.","start":880.88995,"end":882.26996,"sentiment":"positive","sentiment_score":0.5964381992816925},{"text":"You too.","start":886.08997,"end":886.49,"sentiment":"positive","sentiment_score":0.5697316527366638},{"text":"We'll speak soon.","start":886.49,"end":887.47,"sentiment":"positive","sentiment_score":0.4299047390619914},{"text":"Alright.","start":888.64996,"end":889.14996,"sentiment":"positive","sentiment_score":0.4455401301383972},{"text":"You too.","start":889.20996,"end":889.84796,"sentiment":"neutral","sentiment_score":0.07789070531725881}],"sentiment":"positive","sentiment_score":0.4513543217132489,"num_words":12,"start":880.88995,"end":889.84796}]}}]},{"alternatives":[{"transcript":"Veronica Curtis. How are you? Good. Good. I got your email. Daniel forwarded to me. So this is about the transcription. So you're not getting some I mean, some calls are coming through, or we're not getting anything on the email? Nothing. Right. Yep. Yep. Okay. Yep. So I'm the call, Curtis. Yep. And I did and I did ask you exactly that last time we spoke about this, so thank you for letting me know. I appreciate that. I'm logging into my portal now. I'm gonna reference this and just make another ticket against it. I've got I've said to my dev, I don't want anything else worked on until this is fixed, just so you know. You're probably aware I was doing some work on the reporting stuff and other things in the platform. I basically throw my toys at the clock this morning and said this needs to be fixed as soon as possible. I don't care. Any other feature, any other program, reference from the work needs to get fixed. So that's alright. I'll just I need to do this every now and again. They've they were a great dev, but, you know, sometimes distraction and vagueness get involved in it, and, you know, we don't nip things in the bud, and that's what I'm all about. So let's get it done. I'm logging in to my portal now. I'm gonna reference those calls, and then we can have a look. Spot check each of Carl's calls with them. Yeah. That's okay. I'd rather look at everyone's issue. Even if it's not an issue, I'd rather talk to them to make sure it's because, look, at the end of the day, Veronica, Connor and I have done testing on this, and it's intermittent. I can see it. I want it to get resolved. And, I mean, it's we've got the portal there for you to access, but that's not automation to me. We need to get this automated. So that's the way that I'm looking at it. Yeah. We're gonna make it work, like, at the end of the day, you know, and it works intermittently. That's just not good enough to me. The good thing is I got a very talented dev. He's he's built this whole platform from the ground up. He knows it back to front. We just gotta go write down the new unity and figure out where the problem is. Alright. So I'm just logging in to your page here in the other man, like the admin page, so I'll be able to view everyone's calls. So call logs filter. And these 1033. And these were outbound or inbound calls there? K. And I cannot see a transcription here either. No. What time was that call, mate? 12:30 my time. That was half an hour ago. Yep. What time was that? K. 05:51. 05:51 would be it's six. I'm looking at my time, so that would be I don't see a 05:51. I see a hold on. I've got a filter on. Let me just make sure I don't have a filter going on. Let me get back in the system. So 05:51 yesterday. This is Friday Friday Friday. I'm I'm looking at Monday. My bad. Friday. I can see there are a couple which don't have the transcription. Alright. So Monday would have been the Friday would have been the sixth. Sorry to keep you. I just wanna get these calls, and then I can Nothing. Yeah. And it just obviously, your assumption is it'll it'll process and then just send out. Yeah. Which is what you need to do. Exactly. So you what was the time on Monday? Just refresh me. Nine zero 1AM, which should be 10:01 for me. So 10:01, and that's on the third. I've got 10:03. I can't see your I can't see your outbound. Oh, it should see your outbound. And that was an outbound on Monday? When you say AI system, what do you mean? So you logged into the the portal. Yeah. The the your portal? Your CPS portal. Yep. And then it wasn't there when you you looked for it. Yep. Okay. So what what are we doing for our Teams? Because this is new to me. Yep. Right. Of course. And that's that that there's meant to be a generic transcription sent out to you to, you're talking about filenote.ai, aren't you? Right. Okay. Okay. Okay. Okay. Okay. So you take the email that gets sent to you from the call transcription, you put it through filemaker.ai so it generates like a summary, I'm guessing, or a breakdown. You do it with the recording. Right? Yep. Got you. And that's what you file under the customer section because it takes the recording, summarizes all the important information you're looking at, presents it in a single form or double form, you know, like, double page form. Right? Okay. So so in other words, the recordings are not available for you when you're looking for them. Yep. Just not the AI stuff. Gotcha. Okay. Yep. Yeah. And I think that's the issue. Alright. Well, I'll talk to I'll just go I wanna just try and show a tag on this because I can see alright. Let's go through these calls again, Vik, because I'm looking at outbound calls made from you, outbound to system. So there was the the first one that I can oh, that's that's not Monday. I'm trying to get to Monday. Monday, I can see there was a call from you outbound at 03:00. That's got the recording. But I can also see there was a no. That's 101. I'm trying to find these calls of yours. Yeah. So and when you so in the report in the report that you see, do you have the recording and the transcription? Yeah. Okay. Gotcha. I'm calling in, and that's the yeah. That's the issue. But, sir, so just to clarify, apart from so with the recording, the recording's working for you. The files are accessible when we got what we need. This is just the transcription that's causing a problem. Okay. Cool. We're on the same page. AI transcription. Yeah. When you say they are transcription, what are you talking about specifically? FileMite or me? Okay. So is it so is FileNote preventing you from doing something? Okay. So with FileNote, you mentioned that there's what you do is you take the recording file, you put in the FileNote, and that runs and obviously pulls everything. What do you use the transcription file for that's coming from me? Gotcha. Okay. Okay. Okay. Okay. Okay. Because this is my problem. Right? That is what I've been trying to provide you, and I think I thought I was misaligned. I thought that was the issue we're looking at today, because I know that's been an issue in the past. So this is this a File Mode AI problem? Okay. That's not something I'm across, but I think it might be miscommunication. You know what's really you know what's really funny? Like, it's all because everything's fucking branded AI and call transcription. This is that. And this just, like, takes a conversation with you to go, hold on. Hold on. Okay. I don't think we're on the same page and then building it up together and going, oh, hold on. It's it's this thing. And it's all AI. Yep. The transcriptions. Yep. Yes. Gotcha. Gotcha. And I know that's we're looking to replace it, but I'm gonna I'm obviously fix my problems in my own backyard first before I even discuss that with Connor. We can do something similar like that. And we can actually manage it with modify the outputs to be what Oakview wants, not the generic ones, which will be cool. But so in this instance, what's stopping just so I'm clear and I can communicate back to the that I've spoken to you and done my job, I will help. I'm not gonna drop this thing. This it's filenet.ai that when you're putting the recording file in, which you have access to and that's working fine, there's a problem with it. Okay. It won't load and send it to you. Do you think it's filenet.i doing that, or do you think it's your email? You reckon it's like, so when you're uploading in the yeah. So do you reckon it's a filenet.i program is what you're suspecting? Alright. I'm gonna get so I don't think it's a system. I I don't look after the system because I'm not IT, but I know that I know that of that system, and I know that Daniel Glazenberg might have had some exposure to the system. So what I'm gonna do is I'm gonna call up Connor on his day off just to go fucking bug him because I love doing it. Right? That's that's what I was gonna say. I was like, mate, you're sending people you're only a day off with your fucking feet up, and you're sending me in medium dark rabbit hole. Like, what are you doing? I'll give him I'll give him a call, and I'll just say, hey, mate. This is a problem. This is the issue. Right? He might say to you, you know, give me a look at it tomorrow. But what I will offer is that, hey. If Daniel's across the solution and Daniel knows about it, maybe he can help in Connor's absence. So I'll I'll leave that with the boss, but I promise I'll go give him a call now, and I'll let him know. Just just so I just for the sake of being selfish of my problem, your call transcriptions just so I know, because I can I understand now this is a call recording and a phone I have problem? Your call transcription files, are they coming into you? Yes. Inbound. Yep. That's well, yeah. Okay. Because because the recording, you should always have access to. You know what I mean? Like, through because I can see all your outbound calls are working properly, but it's when we transfer in to you. Yeah. But this is that's see, that's for me. We gotta get to the bottom of it. Actually, it should be the same every single time, whether it's from Caden, whether it's from anyone. You know? Alright. I'm gonna go and have a look at this in further detail. I'll give Connor a call now, and I'll let him know about the phone I have thing. And if Daniel calls you, it will be about that. I'm guessing it's affecting Carl too. Same problem. Okay. Cool. That's good. I told him the two people were affected. Add some more pressure. That's alright. I'll just send it back. Look. He's I'll I'll I'll ask him what he wants do. And if I need to help him on his day off, I'll help him a little bit. So okay. We'll make it happen. Anytime. Nice speaking. It'd be lovely talking it as always. Take care. Have a lovely day. 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Curtis. How are you? Good. Good. I got your email.\n\nDaniel forwarded to me. So this is about the transcription. So you're not getting some I mean, some calls are coming through, or we're not getting anything on the email? Nothing. Right.\n\nYep. Yep. Okay. Yep. So I'm the call, Curtis.\n\nYep. And I did and I did ask you exactly that last time we spoke about this, so thank you for letting me know. I appreciate that. I'm logging into my portal now. I'm gonna reference this and just make another ticket against it.\n\nI've got I've said to my dev, I don't want anything else worked on until this is fixed, just so you know. You're probably aware I was doing some work on the reporting stuff and other things in the platform. I basically throw my toys at the clock this morning and said this needs to be fixed as soon as possible. I don't care. Any other feature, any other program, reference from the work needs to get fixed.\n\nSo that's alright. I'll just I need to do this every now and again. They've they were a great dev, but, you know, sometimes distraction and vagueness get involved in it, and, you know, we don't nip things in the bud, and that's what I'm all about. So let's get it done. I'm logging in to my portal now.\n\nI'm gonna reference those calls, and then we can have a look. Spot check each of Carl's calls with them. Yeah. That's okay. I'd rather look at everyone's issue.\n\nEven if it's not an issue, I'd rather talk to them to make sure it's because, look, at the end of the day, Veronica, Connor and I have done testing on this, and it's intermittent. I can see it. I want it to get resolved. And, I mean, it's we've got the portal there for you to access, but that's not automation to me. We need to get this automated.\n\nSo that's the way that I'm looking at it. Yeah. We're gonna make it work, like, at the end of the day, you know, and it works intermittently. That's just not good enough to me. The good thing is I got a very talented dev.\n\nHe's he's built this whole platform from the ground up. He knows it back to front. We just gotta go write down the new unity and figure out where the problem is. Alright. So I'm just logging in to your page here in the other man, like the admin page, so I'll be able to view everyone's calls.\n\nSo call logs filter. And these 1033. And these were outbound or inbound calls there? K. And I cannot see a transcription here either.\n\nNo. What time was that call, mate? 12:30 my time. That was half an hour ago. Yep.\n\nWhat time was that? K. 05:51. 05:51 would be it's six. I'm looking at my time, so that would be I don't see a 05:51.\n\nI see a hold on. I've got a filter on. Let me just make sure I don't have a filter going on. Let me get back in the system. So 05:51 yesterday.\n\nThis is Friday Friday Friday. I'm I'm looking at Monday. My bad. Friday. I can see there are a couple which don't have the transcription.\n\nAlright. So Monday would have been the Friday would have been the sixth. Sorry to keep you. I just wanna get these calls, and then I can Nothing. Yeah.\n\nAnd it just obviously, your assumption is it'll it'll process and then just send out. Yeah. Which is what you need to do. Exactly. So you what was the time on Monday?\n\nJust refresh me. Nine zero 1AM, which should be 10:01 for me. So 10:01, and that's on the third. I've got 10:03. I can't see your I can't see your outbound.\n\nOh, it should see your outbound. And that was an outbound on Monday? When you say AI system, what do you mean? So you logged into the the portal. Yeah.\n\nThe the your portal? Your CPS portal. Yep. And then it wasn't there when you you looked for it. Yep.\n\nOkay. So what what are we doing for our Teams? Because this is new to me. Yep. Right.\n\nOf course. And that's that that there's meant to be a generic transcription sent out to you to, you're talking about filenote.ai, aren't you? Right. Okay. Okay.\n\nOkay. Okay. Okay. So you take the email that gets sent to you from the call transcription, you put it through filemaker.ai so it generates like a summary, I'm guessing, or a breakdown. You do it with the recording.\n\nRight? Yep. Got you. And that's what you file under the customer section because it takes the recording, summarizes all the important information you're looking at, presents it in a single form or double form, you know, like, double page form. Right?\n\nOkay. So so in other words, the recordings are not available for you when you're looking for them. Yep. Just not the AI stuff. Gotcha.\n\nOkay. Yep. Yeah. And I think that's the issue. Alright.\n\nWell, I'll talk to I'll just go I wanna just try and show a tag on this because I can see alright. Let's go through these calls again, Vik, because I'm looking at outbound calls made from you, outbound to system. So there was the the first one that I can oh, that's that's not Monday. I'm trying to get to Monday. Monday, I can see there was a call from you outbound at 03:00.\n\nThat's got the recording. But I can also see there was a no. That's 101. I'm trying to find these calls of yours. Yeah.\n\nSo and when you so in the report in the report that you see, do you have the recording and the transcription? Yeah. Okay. Gotcha. I'm calling in, and that's the yeah.\n\nThat's the issue. But, sir, so just to clarify, apart from so with the recording, the recording's working for you. The files are accessible when we got what we need. This is just the transcription that's causing a problem. Okay.\n\nCool. We're on the same page. AI transcription. Yeah. When you say they are transcription, what are you talking about specifically?\n\nFileMite or me? Okay. So is it so is FileNote preventing you from doing something? Okay. So with FileNote, you mentioned that there's what you do is you take the recording file, you put in the FileNote, and that runs and obviously pulls everything.\n\nWhat do you use the transcription file for that's coming from me? Gotcha. Okay. Okay. Okay.\n\nOkay. Okay. Because this is my problem. Right? That is what I've been trying to provide you, and I think I thought I was misaligned.\n\nI thought that was the issue we're looking at today, because I know that's been an issue in the past. So this is this a File Mode AI problem? Okay. That's not something I'm across, but I think it might be miscommunication. You know what's really you know what's really funny?\n\nLike, it's all because everything's fucking branded AI and call transcription. This is that. And this just, like, takes a conversation with you to go, hold on. Hold on. Okay.\n\nI don't think we're on the same page and then building it up together and going, oh, hold on. It's it's this thing. And it's all AI. Yep. The transcriptions.\n\nYep. Yes. Gotcha. Gotcha. And I know that's we're looking to replace it, but I'm gonna I'm obviously fix my problems in my own backyard first before I even discuss that with Connor.\n\nWe can do something similar like that. And we can actually manage it with modify the outputs to be what Oakview wants, not the generic ones, which will be cool. But so in this instance, what's stopping just so I'm clear and I can communicate back to the that I've spoken to you and done my job, I will help. I'm not gonna drop this thing. This it's filenet.ai that when you're putting the recording file in, which you have access to and that's working fine, there's a problem with it.\n\nOkay. It won't load and send it to you. Do you think it's filenet.i doing that, or do you think it's your email? You reckon it's like, so when you're uploading in the yeah. So do you reckon it's a filenet.i program is what you're suspecting?\n\nAlright. I'm gonna get so I don't think it's a system. I I don't look after the system because I'm not IT, but I know that I know that of that system, and I know that Daniel Glazenberg might have had some exposure to the system. So what I'm gonna do is I'm gonna call up Connor on his day off just to go fucking bug him because I love doing it. Right?\n\nThat's that's what I was gonna say. I was like, mate, you're sending people you're only a day off with your fucking feet up, and you're sending me in medium dark rabbit hole. Like, what are you doing? I'll give him I'll give him a call, and I'll just say, hey, mate. This is a problem.\n\nThis is the issue. Right? He might say to you, you know, give me a look at it tomorrow. But what I will offer is that, hey. If Daniel's across the solution and Daniel knows about it, maybe he can help in Connor's absence.\n\nSo I'll I'll leave that with the boss, but I promise I'll go give him a call now, and I'll let him know. Just just so I just for the sake of being selfish of my problem, your call transcriptions just so I know, because I can I understand now this is a call recording and a phone I have problem? Your call transcription files, are they coming into you? Yes. Inbound.\n\nYep. That's well, yeah. Okay. Because because the recording, you should always have access to. You know what I mean?\n\nLike, through because I can see all your outbound calls are working properly, but it's when we transfer in to you. Yeah. But this is that's see, that's for me. We gotta get to the bottom of it. Actually, it should be the same every single time, whether it's from Caden, whether it's from anyone.\n\nYou know? Alright. I'm gonna go and have a look at this in further detail. I'll give Connor a call now, and I'll let him know about the phone I have thing. And if Daniel calls you, it will be about that.\n\nI'm guessing it's affecting Carl too. Same problem. Okay. Cool. That's good.\n\nI told him the two people were affected. Add some more pressure. That's alright. I'll just send it back. Look.\n\nHe's I'll I'll I'll ask him what he wants do. And if I need to help him on his day off, I'll help him a little bit. So okay. We'll make it happen. Anytime.\n\nNice speaking. It'd be lovely talking it as always. Take care. Have a lovely day. Bye.","paragraphs":[{"sentences":[{"text":"Veronica Curtis.","start":3.1999998,"end":4.08,"sentiment":"neutral","sentiment_score":0.10856710001826286},{"text":"How are you?","start":4.08,"end":6.18,"sentiment":"positive","sentiment_score":0.433813214302063},{"text":"Good.","start":6.4799995,"end":6.9799995,"sentiment":"positive","sentiment_score":0.49569088220596313},{"text":"Good.","start":7.2799997,"end":7.52,"sentiment":"positive","sentiment_score":0.501497745513916},{"text":"I got your email.","start":7.52,"end":8.32,"sentiment":"neutral","sentiment_score":0.2579181306064129}],"sentiment":"neutral","sentiment_score":0.3224940902807496,"num_words":11,"start":3.1999998,"end":8.32},{"sentences":[{"text":"Daniel forwarded to me.","start":8.32,"end":9.78,"sentiment":"neutral","sentiment_score":0.0748814232647419},{"text":"So this is about the transcription.","start":11.5199995,"end":13.059999,"sentiment":"neutral","sentiment_score":0.010095302325983843},{"text":"So you're not getting some I mean, some calls are coming through, or we're not getting anything on the email?","start":14.965,"end":20.345,"sentiment":"neutral","sentiment_score":-0.1517946569249034},{"text":"Nothing.","start":21.685,"end":22.185,"sentiment":"neutral","sentiment_score":-0.05687979236245155},{"text":"Right.","start":22.244999,"end":22.744999,"sentiment":"neutral","sentiment_score":-0.0557752326130867}],"sentiment":"neutral","sentiment_score":-0.08713908301433548,"num_words":32,"start":8.32,"end":22.744999},{"sentences":[{"text":"Yep.","start":25.445,"end":25.945,"sentiment":"neutral","sentiment_score":-0.03753446787595749},{"text":"Yep.","start":26.404999,"end":26.904999,"sentiment":"neutral","sentiment_score":-0.06512023508548737},{"text":"Okay.","start":28.289999,"end":28.789999,"sentiment":"neutral","sentiment_score":-0.037815161049366},{"text":"Yep.","start":29.89,"end":30.21,"sentiment":"neutral","sentiment_score":-0.01370037253946066},{"text":"So I'm the call, Curtis.","start":30.21,"end":31.27,"sentiment":"neutral","sentiment_score":-0.0252299502491951}],"sentiment":"neutral","sentiment_score":-0.031146665310694113,"num_words":9,"start":25.445,"end":31.27},{"sentences":[{"text":"Yep.","start":32.93,"end":33.25,"sentiment":"neutral","sentiment_score":-0.04636820405721664},{"text":"And I did and I did ask you exactly that last time we spoke about this, so thank you for letting me know.","start":33.25,"end":37.57,"sentiment":"neutral","sentiment_score":0.062382112621613174},{"text":"I appreciate that.","start":37.57,"end":38.629997,"sentiment":"positive","sentiment_score":0.4695578416188558},{"text":"I'm logging into my portal now.","start":39.489998,"end":41.205,"sentiment":"neutral","sentiment_score":0.07483907664815585},{"text":"I'm gonna reference this and just make another ticket against it.","start":41.205,"end":43.845,"sentiment":"neutral","sentiment_score":0.031109159304337067}],"sentiment":"neutral","sentiment_score":0.08155293462120673,"num_words":44,"start":32.93,"end":43.845},{"sentences":[{"text":"I've got I've said to my dev, I don't want anything else worked on until this is fixed, just so you know.","start":43.845,"end":48.105003,"sentiment":"neutral","sentiment_score":-0.1340693850070238},{"text":"You're probably aware I was doing some work on the reporting stuff and other things in the platform.","start":48.405003,"end":52.085003,"sentiment":"neutral","sentiment_score":-0.07128748214907116},{"text":"I basically throw my toys at the clock this morning and said this needs to be fixed as soon as possible.","start":52.085003,"end":55.765,"sentiment":"neutral","sentiment_score":-0.2388094663619995},{"text":"I don't care.","start":55.765,"end":56.46,"sentiment":"neutral","sentiment_score":-0.2440942625204722},{"text":"Any other feature, any other program, reference from the work needs to get fixed.","start":56.46,"end":59.899998,"sentiment":"neutral","sentiment_score":-0.17425372345106943}],"sentiment":"neutral","sentiment_score":-0.1592248058758485,"num_words":78,"start":43.845,"end":59.899998},{"sentences":[{"text":"So that's alright.","start":59.899998,"end":60.94,"sentiment":"neutral","sentiment_score":-0.05987496549884478},{"text":"I'll just I need to do this every now and again.","start":60.94,"end":63.12,"sentiment":"neutral","sentiment_score":-0.07866518334908919},{"text":"They've they were a great dev, but, you know, sometimes distraction and vagueness get involved in it, and, you know, we don't nip things in the bud, and that's what I'm all about.","start":63.739998,"end":73.715,"sentiment":"neutral","sentiment_score":-0.06665322885876804},{"text":"So let's get it done.","start":73.715,"end":76.595,"sentiment":"neutral","sentiment_score":0.04583046138286591},{"text":"I'm logging in to my portal now.","start":76.595,"end":78.354996,"sentiment":"neutral","sentiment_score":0.038189593968646865}],"sentiment":"neutral","sentiment_score":-0.046576593236966154,"num_words":59,"start":59.899998,"end":78.354996},{"sentences":[{"text":"I'm gonna reference those calls, and then we can have a look.","start":78.354996,"end":84.215,"sentiment":"neutral","sentiment_score":0.017289962386712432},{"text":"Spot check each of Carl's calls with them.","start":86.31,"end":88.729996,"sentiment":"neutral","sentiment_score":0.019422127050347626},{"text":"Yeah.","start":98.485,"end":98.645,"sentiment":"neutral","sentiment_score":0.07599949836730957},{"text":"That's okay.","start":98.645,"end":99.204994,"sentiment":"neutral","sentiment_score":0.19397404789924622},{"text":"I'd rather look at everyone's issue.","start":99.204994,"end":100.725,"sentiment":"neutral","sentiment_score":0.13158721973498663}],"sentiment":"neutral","sentiment_score":0.05573543026272593,"num_words":29,"start":78.354996,"end":100.725},{"sentences":[{"text":"Even if it's not an issue, I'd rather talk to them to make sure it's because, look, at the end of the day, Veronica, Connor and I have done testing on this, and it's intermittent.","start":100.725,"end":107.384995,"sentiment":"neutral","sentiment_score":0.047562947310507295},{"text":"I can see it.","start":107.445,"end":108.505,"sentiment":"neutral","sentiment_score":0.01069638505578041},{"text":"I want it to get resolved.","start":109.365,"end":110.405,"sentiment":"neutral","sentiment_score":0.007474595680832863},{"text":"And, I mean, it's we've got the portal there for you to access, but that's not automation to me.","start":110.405,"end":115.14,"sentiment":"neutral","sentiment_score":-0.0008488826845821581},{"text":"We need to get this automated.","start":115.14,"end":116.36,"sentiment":"neutral","sentiment_score":-0.03535197830448548}],"sentiment":"neutral","sentiment_score":0.02177279470488429,"num_words":70,"start":100.725,"end":116.36},{"sentences":[{"text":"So that's the way that I'm looking at it.","start":116.420006,"end":118.28,"sentiment":"neutral","sentiment_score":0.015509782565964593},{"text":"Yeah.","start":121.3,"end":121.8,"sentiment":"neutral","sentiment_score":-0.012153403833508492},{"text":"We're gonna make it work, like, at the end of the day, you know, and it works intermittently.","start":121.86,"end":125.08,"sentiment":"neutral","sentiment_score":-0.1401562127802107},{"text":"That's just not good enough to me.","start":125.22,"end":126.825,"sentiment":"negative","sentiment_score":-0.6810288173811776},{"text":"The good thing is I got a very talented dev.","start":128.345,"end":130.58499,"sentiment":"positive","sentiment_score":0.3952355831861496}],"sentiment":"neutral","sentiment_score":-0.07133829067978593,"num_words":45,"start":116.420006,"end":130.58499},{"sentences":[{"text":"He's he's built this whole platform from the ground up.","start":130.58499,"end":132.665,"sentiment":"positive","sentiment_score":0.4309424847364426},{"text":"He knows it back to front.","start":132.665,"end":133.625,"sentiment":"neutral","sentiment_score":0.27211711555719376},{"text":"We just gotta go write down the new unity and figure out where the problem is.","start":133.625,"end":137.72499,"sentiment":"neutral","sentiment_score":0.09102353476919234},{"text":"Alright.","start":138.185,"end":138.50499,"sentiment":"neutral","sentiment_score":0.12338896840810776},{"text":"So I'm just logging in to your page here in the other man, like the admin page, so I'll be able to view everyone's calls.","start":138.50499,"end":144.55,"sentiment":"neutral","sentiment_score":0.15127649933099746}],"sentiment":"neutral","sentiment_score":0.19489319911547776,"num_words":58,"start":130.58499,"end":144.55},{"sentences":[{"text":"So call logs filter.","start":147.49,"end":149.67001,"sentiment":"neutral","sentiment_score":0.017416401533409953},{"text":"And these 1033.","start":157.725,"end":159.885,"sentiment":"neutral","sentiment_score":-0.0023355038526157537},{"text":"And these were outbound or inbound calls there?","start":159.885,"end":162.225,"sentiment":"neutral","sentiment_score":-0.027632422978058457},{"text":"K.","start":166.285,"end":166.785,"sentiment":"neutral","sentiment_score":-0.030146997421979904},{"text":"And I cannot see a transcription here either.","start":174.7,"end":177.2,"sentiment":"neutral","sentiment_score":-0.29084191285073757}],"sentiment":"neutral","sentiment_score":-0.10480344122818981,"num_words":24,"start":147.49,"end":177.2},{"sentences":[{"text":"No.","start":179.58,"end":179.81999,"sentiment":"neutral","sentiment_score":-0.1219291090965271},{"text":"What time was that call, mate?","start":179.81999,"end":181.1,"sentiment":"neutral","sentiment_score":-0.08316207925478618},{"text":"12:30 my time.","start":181.1,"end":182.56,"sentiment":"neutral","sentiment_score":-0.04015399639805158},{"text":"That was half an hour ago.","start":183.02,"end":184.4,"sentiment":"neutral","sentiment_score":-0.05103953989843527},{"text":"Yep.","start":192.655,"end":193.155,"sentiment":"neutral","sentiment_score":-0.008624239824712276}],"sentiment":"neutral","sentiment_score":-0.06213088547263075,"num_words":17,"start":179.58,"end":193.155},{"sentences":[{"text":"What time was that?","start":198.54999,"end":199.84999,"sentiment":"neutral","sentiment_score":0.018994932528585196},{"text":"K.","start":206.62999,"end":207.12999,"sentiment":"neutral","sentiment_score":0.016347959637641907},{"text":"05:51.","start":207.34999,"end":208.23,"sentiment":"neutral","sentiment_score":-0.0016121335793286562},{"text":"05:51 would be it's six.","start":208.23,"end":210.435,"sentiment":"neutral","sentiment_score":-0.018584363535046576},{"text":"I'm looking at my time, so that would be I don't see a 05:51.","start":210.595,"end":215.315,"sentiment":"neutral","sentiment_score":-0.10882489010691643}],"sentiment":"neutral","sentiment_score":-0.06103018891997635,"num_words":25,"start":198.54999,"end":215.315},{"sentences":[{"text":"I see a hold on.","start":215.315,"end":217.395,"sentiment":"neutral","sentiment_score":-0.11708305031061172},{"text":"I've got a filter on.","start":217.395,"end":218.19499,"sentiment":"neutral","sentiment_score":-0.12732800245285034},{"text":"Let me just make sure I don't have a filter going on.","start":218.19499,"end":220.455,"sentiment":"neutral","sentiment_score":-0.14143043321867785},{"text":"Let me get back in the system.","start":220.995,"end":222.375,"sentiment":"neutral","sentiment_score":-0.02917909968112196},{"text":"So 05:51 yesterday.","start":222.45,"end":225.34999,"sentiment":"neutral","sentiment_score":0.008802915923297405}],"sentiment":"neutral","sentiment_score":-0.09678329413873143,"num_words":32,"start":215.315,"end":225.34999},{"sentences":[{"text":"This is Friday Friday Friday.","start":237.155,"end":238.355,"sentiment":"neutral","sentiment_score":-0.07583597525954247},{"text":"I'm I'm looking at Monday.","start":238.355,"end":239.55501,"sentiment":"neutral","sentiment_score":-0.045216087996959684},{"text":"My bad.","start":239.55501,"end":240.295,"sentiment":"negative","sentiment_score":-0.39674273133277893},{"text":"Friday.","start":244.355,"end":244.855,"sentiment":"neutral","sentiment_score":-0.28860294818878174},{"text":"I can see there are a couple which don't have the transcription.","start":246.035,"end":251.66,"sentiment":"neutral","sentiment_score":-0.28211915244658786}],"sentiment":"neutral","sentiment_score":-0.2029111422598362,"num_words":25,"start":237.155,"end":251.66},{"sentences":[{"text":"Alright.","start":251.8,"end":252.04001,"sentiment":"neutral","sentiment_score":-0.013186885975301266},{"text":"So Monday would have been the Friday would have been the sixth.","start":252.04001,"end":254.7,"sentiment":"neutral","sentiment_score":-0.05980216711759567},{"text":"Sorry to keep you.","start":259.96,"end":260.84,"sentiment":"neutral","sentiment_score":-0.30953390151262283},{"text":"I just wanna get these calls, and then I can Nothing.","start":260.84,"end":284.25998,"sentiment":"neutral","sentiment_score":-0.10481027987870303},{"text":"Yeah.","start":284.25998,"end":284.5,"sentiment":"neutral","sentiment_score":-0.011158380657434464}],"sentiment":"neutral","sentiment_score":-0.10803517092276237,"num_words":29,"start":251.8,"end":284.5},{"sentences":[{"text":"And it just obviously, your assumption is it'll it'll process and then just send out.","start":284.5,"end":289.15997,"sentiment":"neutral","sentiment_score":-0.028218724951148032},{"text":"Yeah.","start":290.47498,"end":290.715,"sentiment":"neutral","sentiment_score":0.07652197778224945},{"text":"Which is what you need to do.","start":290.715,"end":292.09497,"sentiment":"neutral","sentiment_score":0.030773122927972248},{"text":"Exactly.","start":293.59497,"end":294.07498,"sentiment":"neutral","sentiment_score":0.08060719817876816},{"text":"So you what was the time on Monday?","start":294.07498,"end":297.835,"sentiment":"neutral","sentiment_score":0.013609917601570487}],"sentiment":"neutral","sentiment_score":0.001816859468817711,"num_words":32,"start":284.5,"end":297.835},{"sentences":[{"text":"Just refresh me.","start":297.835,"end":298.895,"sentiment":"neutral","sentiment_score":-0.014853048448761305},{"text":"Nine zero 1AM, which should be 10:01 for me.","start":302.65,"end":305.87,"sentiment":"neutral","sentiment_score":-0.019106490537524223},{"text":"So 10:01, and that's on the third.","start":309.13,"end":312.35,"sentiment":"neutral","sentiment_score":-0.010471593721636705},{"text":"I've got 10:03.","start":318.855,"end":320.23502,"sentiment":"neutral","sentiment_score":-0.023348791524767876},{"text":"I can't see your I can't see your outbound.","start":320.61502,"end":324.875,"sentiment":"negative","sentiment_score":-0.39005961683061385}],"sentiment":"neutral","sentiment_score":-0.12485166588017056,"num_words":31,"start":297.835,"end":324.875},{"sentences":[{"text":"Oh, it should see your outbound.","start":324.935,"end":326.55502,"sentiment":"neutral","sentiment_score":-0.010344401739227274},{"text":"And that was an outbound on Monday?","start":328.6,"end":330.46,"sentiment":"neutral","sentiment_score":-0.027162123205406324},{"text":"When you say AI system, what do you mean?","start":342.855,"end":345.435,"sentiment":"neutral","sentiment_score":-0.002930382473601235},{"text":"So you logged into the the portal.","start":349.17502,"end":351.255,"sentiment":"neutral","sentiment_score":0.003246237656899861},{"text":"Yeah.","start":351.255,"end":351.495,"sentiment":"neutral","sentiment_score":0.013719244860112669}],"sentiment":"neutral","sentiment_score":-0.008071060222573579,"num_words":30,"start":324.935,"end":351.495},{"sentences":[{"text":"The the your portal?","start":351.495,"end":352.95502,"sentiment":"neutral","sentiment_score":0.010059506865218282},{"text":"Your CPS portal.","start":353.26,"end":354.30002,"sentiment":"neutral","sentiment_score":0.027466074874003727},{"text":"Yep.","start":354.30002,"end":354.54,"sentiment":"neutral","sentiment_score":0.022388137876987457},{"text":"And then it wasn't there when you you looked for it.","start":354.54,"end":357.12,"sentiment":"neutral","sentiment_score":-0.09335934540087526},{"text":"Yep.","start":359.42,"end":359.92,"sentiment":"neutral","sentiment_score":-0.08937662839889526}],"sentiment":"neutral","sentiment_score":-0.04856525189243257,"num_words":20,"start":351.495,"end":359.92},{"sentences":[{"text":"Okay.","start":368.165,"end":368.64502,"sentiment":"neutral","sentiment_score":0.00958976335823536},{"text":"So what what are we doing for our Teams?","start":368.64502,"end":370.725,"sentiment":"neutral","sentiment_score":0.024880833509895537},{"text":"Because this is new to me.","start":370.725,"end":372.105,"sentiment":"neutral","sentiment_score":-0.09136555468042691},{"text":"Yep.","start":384.44,"end":384.94,"sentiment":"neutral","sentiment_score":0.09995778650045396},{"text":"Right.","start":392.19998,"end":392.52,"sentiment":"neutral","sentiment_score":0.13921907544136047}],"sentiment":"neutral","sentiment_score":-0.0041944000663028825,"num_words":18,"start":368.165,"end":392.52},{"sentences":[{"text":"Of course.","start":392.52,"end":392.91998,"sentiment":"neutral","sentiment_score":0.07842163741588593},{"text":"And that's that that there's meant to be a generic transcription sent out to you to, you're talking about filenote.ai, aren't you?","start":392.91998,"end":401.61502,"sentiment":"neutral","sentiment_score":0.01888942045413635},{"text":"Right.","start":402.555,"end":403.055,"sentiment":"neutral","sentiment_score":-0.052927494049072266},{"text":"Okay.","start":403.11502,"end":403.595,"sentiment":"neutral","sentiment_score":0.016706647351384163},{"text":"Okay.","start":403.595,"end":404.095,"sentiment":"neutral","sentiment_score":0.041418083012104034}],"sentiment":"neutral","sentiment_score":0.021392880042118055,"num_words":27,"start":392.52,"end":404.095},{"sentences":[{"text":"Okay.","start":404.23502,"end":404.475,"sentiment":"neutral","sentiment_score":0.0520654171705246},{"text":"Okay.","start":404.475,"end":404.715,"sentiment":"neutral","sentiment_score":0.06807228177785873},{"text":"Okay.","start":404.715,"end":404.795,"sentiment":"neutral","sentiment_score":0.08691921830177307},{"text":"So you take the email that gets sent to you from the call transcription, you put it through filemaker.ai so it generates like a summary, I'm guessing, or a breakdown.","start":404.795,"end":416.46997,"sentiment":"neutral","sentiment_score":0.10181473841269811},{"text":"You do it with the recording.","start":421.81,"end":423.00998,"sentiment":"neutral","sentiment_score":0.03407640258471171}],"sentiment":"neutral","sentiment_score":0.08887070474716333,"num_words":39,"start":404.23502,"end":423.00998},{"sentences":[{"text":"Right?","start":423.00998,"end":423.33,"sentiment":"neutral","sentiment_score":0.06476189941167831},{"text":"Yep.","start":423.33,"end":423.83,"sentiment":"neutral","sentiment_score":0.11326583474874496},{"text":"Got you.","start":435.295,"end":435.775,"sentiment":"neutral","sentiment_score":0.048436467070132494},{"text":"And that's what you file under the customer section because it takes the recording, summarizes all the important information you're looking at, presents it in a single form or double form, you know, like, double page form.","start":435.775,"end":445.07,"sentiment":"neutral","sentiment_score":0.12117182131151895},{"text":"Right?","start":445.07,"end":445.55,"sentiment":"neutral","sentiment_score":0.07330478727817535}],"sentiment":"neutral","sentiment_score":0.11503721057393011,"num_words":42,"start":423.00998,"end":445.55},{"sentences":[{"text":"Okay.","start":445.55,"end":446.05,"sentiment":"neutral","sentiment_score":0.06057438254356384},{"text":"So so in other words, the recordings are not available for you when you're looking for them.","start":446.27,"end":451.73,"sentiment":"neutral","sentiment_score":-0.18921327590942383},{"text":"Yep.","start":453.055,"end":453.555,"sentiment":"neutral","sentiment_score":-0.053468238562345505},{"text":"Just not the AI stuff.","start":454.815,"end":455.935,"sentiment":"neutral","sentiment_score":-0.23740232586860657},{"text":"Gotcha.","start":455.935,"end":456.435,"sentiment":"neutral","sentiment_score":-0.1617443561553955}],"sentiment":"neutral","sentiment_score":-0.18233102127909662,"num_words":25,"start":445.55,"end":456.435},{"sentences":[{"text":"Okay.","start":456.495,"end":456.995,"sentiment":"neutral","sentiment_score":-0.04119972139596939},{"text":"Yep.","start":461.29498,"end":461.79498,"sentiment":"neutral","sentiment_score":-0.03176548704504967},{"text":"Yeah.","start":469.36,"end":469.76,"sentiment":"neutral","sentiment_score":-0.08029280602931976},{"text":"And I think that's the issue.","start":469.76,"end":471.13998,"sentiment":"negative","sentiment_score":-0.3491970698038737},{"text":"Alright.","start":473.19998,"end":473.68,"sentiment":"neutral","sentiment_score":0.058060891926288605}],"sentiment":"neutral","sentiment_score":-0.21903795413672925,"num_words":10,"start":456.495,"end":473.68},{"sentences":[{"text":"Well, I'll talk to I'll just go I wanna just try and show a tag on this because I can see alright.","start":473.68,"end":482.52502,"sentiment":"neutral","sentiment_score":0.08020090294832533},{"text":"Let's go through these calls again, Vik, because I'm looking at outbound calls made from you, outbound to system.","start":482.52502,"end":487.665,"sentiment":"neutral","sentiment_score":0.0011603790580442077},{"text":"So there was the the first one that I can oh, that's that's not Monday.","start":489.405,"end":493.24503,"sentiment":"neutral","sentiment_score":-0.07202077185114225},{"text":"I'm trying to get to Monday.","start":493.24503,"end":494.625,"sentiment":"neutral","sentiment_score":-0.06738946586847305},{"text":"Monday, I can see there was a call from you outbound at 03:00.","start":497.26,"end":502.14,"sentiment":"neutral","sentiment_score":-0.03365820474349535}],"sentiment":"neutral","sentiment_score":-0.0018098395690321922,"num_words":75,"start":473.68,"end":502.14},{"sentences":[{"text":"That's got the recording.","start":502.14,"end":503.02,"sentiment":"neutral","sentiment_score":-0.049193790182471275},{"text":"But I can also see there was a no.","start":503.02,"end":504.3,"sentiment":"neutral","sentiment_score":-0.3181256370411979},{"text":"That's 101.","start":504.3,"end":505.44,"sentiment":"neutral","sentiment_score":-0.3121510148048401},{"text":"I'm trying to find these calls of yours.","start":508.3,"end":510.08002,"sentiment":"neutral","sentiment_score":-0.04287036508321762},{"text":"Yeah.","start":518.025,"end":518.525,"sentiment":"neutral","sentiment_score":-0.039361655712127686}],"sentiment":"neutral","sentiment_score":-0.1694388541703423,"num_words":24,"start":502.14,"end":518.525},{"sentences":[{"text":"So and when you so in the report in the report that you see, do you have the recording and the transcription?","start":519.625,"end":524.28503,"sentiment":"neutral","sentiment_score":0.010751511732285673},{"text":"Yeah.","start":529.84,"end":530.08,"sentiment":"neutral","sentiment_score":0.02545936033129692},{"text":"Okay.","start":530.08,"end":530.48,"sentiment":"neutral","sentiment_score":0.00825921818614006},{"text":"Gotcha.","start":530.48,"end":530.98,"sentiment":"neutral","sentiment_score":-0.1188654601573944},{"text":"I'm calling in, and that's the yeah.","start":537.84,"end":539.27997,"sentiment":"neutral","sentiment_score":-0.136728152100529}],"sentiment":"neutral","sentiment_score":-0.025178459007292986,"num_words":32,"start":519.625,"end":539.27997},{"sentences":[{"text":"That's the issue.","start":539.27997,"end":539.92,"sentiment":"neutral","sentiment_score":-0.012894182776411375},{"text":"But, sir, so just to clarify, apart from so with the recording, the recording's working for you.","start":539.92,"end":544.585,"sentiment":"neutral","sentiment_score":0.020367491606842068},{"text":"The files are accessible when we got what we need.","start":544.585,"end":546.42505,"sentiment":"neutral","sentiment_score":0.07069174274802208},{"text":"This is just the transcription that's causing a problem.","start":546.42505,"end":548.34503,"sentiment":"neutral","sentiment_score":-0.08860100929935773},{"text":"Okay.","start":548.34503,"end":548.585,"sentiment":"neutral","sentiment_score":0.14491158723831177}],"sentiment":"neutral","sentiment_score":0.00904961850028485,"num_words":40,"start":539.27997,"end":548.585},{"sentences":[{"text":"Cool.","start":548.585,"end":548.98505,"sentiment":"neutral","sentiment_score":0.26054415106773376},{"text":"We're on the same page.","start":548.98505,"end":550.125,"sentiment":"neutral","sentiment_score":0.1254533901810646},{"text":"AI transcription.","start":550.66504,"end":551.405,"sentiment":"neutral","sentiment_score":-0.02517690137028694},{"text":"Yeah.","start":551.54504,"end":552.04504,"sentiment":"neutral","sentiment_score":-0.0005312561988830566},{"text":"When you say they are transcription, what are you talking about specifically?","start":553.5,"end":556.48,"sentiment":"neutral","sentiment_score":-0.0219308288457493}],"sentiment":"neutral","sentiment_score":0.027321718899267062,"num_words":21,"start":548.585,"end":556.48},{"sentences":[{"text":"FileMite or me?","start":557.02,"end":558.4,"sentiment":"neutral","sentiment_score":-0.019384395331144333},{"text":"Okay.","start":566.465,"end":566.705,"sentiment":"neutral","sentiment_score":0.0118742473423481},{"text":"So is it so is FileNote preventing you from doing something?","start":566.705,"end":569.605,"sentiment":"neutral","sentiment_score":-0.03495907004583965},{"text":"Okay.","start":578.91,"end":579.31,"sentiment":"neutral","sentiment_score":0.011366739869117737},{"text":"So with FileNote, you mentioned that there's what you do is you take the recording file, you put in the FileNote, and that runs and obviously pulls everything.","start":579.31,"end":587.49,"sentiment":"neutral","sentiment_score":0.02917843102477491}],"sentiment":"neutral","sentiment_score":0.009034865895624866,"num_words":44,"start":557.02,"end":587.49},{"sentences":[{"text":"What do you use the transcription file for that's coming from me?","start":587.79,"end":592.61,"sentiment":"neutral","sentiment_score":-0.033873563166707754},{"text":"Gotcha.","start":599.30505,"end":599.78503,"sentiment":"neutral","sentiment_score":-0.19701024889945984},{"text":"Okay.","start":599.78503,"end":600.28503,"sentiment":"neutral","sentiment_score":-0.14613722264766693},{"text":"Okay.","start":601.54504,"end":601.945,"sentiment":"neutral","sentiment_score":-0.018837185576558113},{"text":"Okay.","start":601.945,"end":602.18506,"sentiment":"neutral","sentiment_score":-0.018430501222610474}],"sentiment":"neutral","sentiment_score":-0.049181119771674275,"num_words":16,"start":587.79,"end":602.18506},{"sentences":[{"text":"Okay.","start":602.18506,"end":602.34503,"sentiment":"neutral","sentiment_score":-0.01949654705822468},{"text":"Okay.","start":602.34503,"end":602.585,"sentiment":"neutral","sentiment_score":-0.04015525057911873},{"text":"Because this is my problem.","start":602.585,"end":603.705,"sentiment":"neutral","sentiment_score":-0.1915426880121231},{"text":"Right?","start":603.705,"end":603.86505,"sentiment":"neutral","sentiment_score":-0.1476553976535797},{"text":"That is what I've been trying to provide you, and I think I thought I was misaligned.","start":603.86505,"end":606.84503,"sentiment":"neutral","sentiment_score":-0.3084699616712682}],"sentiment":"neutral","sentiment_score":-0.25636039935052396,"num_words":25,"start":602.18506,"end":606.84503},{"sentences":[{"text":"I thought that was the issue we're looking at today, because I know that's been an issue in the past.","start":606.905,"end":610.46,"sentiment":"negative","sentiment_score":-0.34683599025011064},{"text":"So this is this a File Mode AI problem?","start":611.56,"end":613.82,"sentiment":"neutral","sentiment_score":-0.07056075541509522},{"text":"Okay.","start":615.56,"end":616.06,"sentiment":"neutral","sentiment_score":-0.06603766232728958},{"text":"That's not something I'm across, but I think it might be miscommunication.","start":616.60004,"end":619.58,"sentiment":"neutral","sentiment_score":-0.18358726799488068},{"text":"You know what's really you know what's really funny?","start":632.085,"end":634.165,"sentiment":"negative","sentiment_score":-0.3335769275824229}],"sentiment":"neutral","sentiment_score":-0.25182438882834773,"num_words":51,"start":606.905,"end":634.165},{"sentences":[{"text":"Like, it's all because everything's fucking branded AI and call transcription.","start":634.165,"end":638.54,"sentiment":"negative","sentiment_score":-0.6010771326043389},{"text":"This is that.","start":638.76,"end":639.48,"sentiment":"negative","sentiment_score":-0.4082997739315033},{"text":"And this just, like, takes a conversation with you to go, hold on.","start":639.48,"end":643.48,"sentiment":"neutral","sentiment_score":-0.16135445695656997},{"text":"Hold on.","start":643.48,"end":643.8,"sentiment":"neutral","sentiment_score":-0.11853086948394775},{"text":"Okay.","start":643.8,"end":644.04,"sentiment":"neutral","sentiment_score":-0.0935717225074768}],"sentiment":"negative","sentiment_score":-0.342166306078434,"num_words":30,"start":634.165,"end":644.04},{"sentences":[{"text":"I don't think we're on the same page and then building it up together and going, oh, hold on.","start":644.04,"end":647.63995,"sentiment":"neutral","sentiment_score":-0.17812820563190862},{"text":"It's it's this thing.","start":647.63995,"end":648.94,"sentiment":"neutral","sentiment_score":-0.1831309273838997},{"text":"And it's all AI.","start":649.59503,"end":653.935,"sentiment":"neutral","sentiment_score":0.034097128082066774},{"text":"Yep.","start":654.715,"end":655.215,"sentiment":"neutral","sentiment_score":0.07274025678634644},{"text":"The transcriptions.","start":658.155,"end":658.97504,"sentiment":"neutral","sentiment_score":-0.14736595749855042}],"sentiment":"neutral","sentiment_score":-0.14008542541414498,"num_words":30,"start":644.04,"end":658.97504},{"sentences":[{"text":"Yep.","start":662.635,"end":663.135,"sentiment":"neutral","sentiment_score":-0.03314777463674545},{"text":"Yes.","start":665.94,"end":666.26,"sentiment":"neutral","sentiment_score":0.0239446759223938},{"text":"Gotcha.","start":666.26,"end":666.74,"sentiment":"neutral","sentiment_score":-0.004127769730985165},{"text":"Gotcha.","start":666.74,"end":667.06,"sentiment":"neutral","sentiment_score":-0.02224360778927803},{"text":"And I know that's we're looking to replace it, but I'm gonna I'm obviously fix my problems in my own backyard first before I even discuss that with Connor.","start":667.06,"end":674.33997,"sentiment":"neutral","sentiment_score":-0.03974145246220046}],"sentiment":"neutral","sentiment_score":-0.03600232114055843,"num_words":33,"start":662.635,"end":674.33997},{"sentences":[{"text":"We can do something similar like that.","start":674.33997,"end":676.36,"sentiment":"neutral","sentiment_score":0.05154648529631751},{"text":"And we can actually manage it with modify the outputs to be what Oakview wants, not the generic ones, which will be cool.","start":676.74,"end":683.515,"sentiment":"neutral","sentiment_score":0.08243435434997082},{"text":"But so in this instance, what's stopping just so I'm clear and I can communicate back to the that I've spoken to you and done my job, I will help.","start":683.515,"end":693.03503,"sentiment":"neutral","sentiment_score":0.008593648547927539},{"text":"I'm not gonna drop this thing.","start":693.03503,"end":694.495,"sentiment":"neutral","sentiment_score":-0.10863846105833848},{"text":"This it's filenet.ai that when you're putting the recording file in, which you have access to and that's working fine, there's a problem with it.","start":696.18,"end":703.64,"sentiment":"neutral","sentiment_score":-0.031606826703064146}],"sentiment":"neutral","sentiment_score":0.011787072193788386,"num_words":91,"start":674.33997,"end":703.64},{"sentences":[{"text":"Okay.","start":705.14,"end":705.64,"sentiment":"neutral","sentiment_score":-0.011507533490657806},{"text":"It won't load and send it to you.","start":707.7,"end":709.165,"sentiment":"neutral","sentiment_score":-0.1012340565212071},{"text":"Do you think it's filenet.i doing that, or do you think it's your email?","start":709.165,"end":712.305,"sentiment":"neutral","sentiment_score":-0.05777317325451544},{"text":"You reckon it's like, so when you're uploading in the yeah.","start":715.885,"end":718.445,"sentiment":"neutral","sentiment_score":-0.03423101878301664},{"text":"So do you reckon it's a filenet.i program is what you're suspecting?","start":718.445,"end":721.425,"sentiment":"neutral","sentiment_score":-0.05955344391986728}],"sentiment":"neutral","sentiment_score":-0.059160585758154804,"num_words":46,"start":705.14,"end":721.425},{"sentences":[{"text":"Alright.","start":722.45,"end":722.77,"sentiment":"neutral","sentiment_score":-0.024670109152793884},{"text":"I'm gonna get so I don't think it's a system.","start":722.77,"end":725.01,"sentiment":"neutral","sentiment_score":-0.14755807742476462},{"text":"I I don't look after the system because I'm not IT, but I know that I know that of that system, and I know that Daniel Glazenberg might have had some exposure to the system.","start":725.01,"end":733.57,"sentiment":"neutral","sentiment_score":-0.23149532292570388},{"text":"So what I'm gonna do is I'm gonna call up Connor on his day off just to go fucking bug him because I love doing it.","start":733.57,"end":739.40497,"sentiment":"negative","sentiment_score":-0.3645279464813379},{"text":"Right?","start":739.40497,"end":739.90497,"sentiment":"neutral","sentiment_score":-0.16498836874961853}],"sentiment":"neutral","sentiment_score":-0.26363427620636276,"num_words":73,"start":722.45,"end":739.90497},{"sentences":[{"text":"That's that's what I was gonna say.","start":744.445,"end":745.565,"sentiment":"negative","sentiment_score":-0.42214626499584745},{"text":"I was like, mate, you're sending people you're only a day off with your fucking feet up, and you're sending me in medium dark rabbit hole.","start":745.565,"end":751.66,"sentiment":"negative","sentiment_score":-0.4707997292280197},{"text":"Like, what are you doing?","start":751.66,"end":752.72,"sentiment":"neutral","sentiment_score":-0.2785050868988037},{"text":"I'll give him I'll give him a call, and I'll just say, hey, mate.","start":754.06,"end":757.36,"sentiment":"neutral","sentiment_score":-0.040593107896191735},{"text":"This is a problem.","start":757.42,"end":758.22,"sentiment":"negative","sentiment_score":-0.33480972051620483}],"sentiment":"neutral","sentiment_score":-0.33028365432151724,"num_words":56,"start":744.445,"end":758.22},{"sentences":[{"text":"This is the issue.","start":758.22,"end":759.1,"sentiment":"neutral","sentiment_score":-0.26582442224025726},{"text":"Right?","start":759.1,"end":759.58,"sentiment":"neutral","sentiment_score":-0.001547306776046753},{"text":"He might say to you, you know, give me a look at it tomorrow.","start":759.58,"end":762.3,"sentiment":"neutral","sentiment_score":-0.024486745840736797},{"text":"But what I will offer is that, hey.","start":762.3,"end":763.725,"sentiment":"neutral","sentiment_score":0.04626909364014864},{"text":"If Daniel's across the solution and Daniel knows about it, maybe he can help in Connor's absence.","start":763.725,"end":768.065,"sentiment":"neutral","sentiment_score":0.06797528940746013}],"sentiment":"neutral","sentiment_score":0.002683482535014098,"num_words":44,"start":758.22,"end":768.065},{"sentences":[{"text":"So I'll I'll leave that with the boss, but I promise I'll go give him a call now, and I'll let him know.","start":768.285,"end":773.665,"sentiment":"neutral","sentiment_score":0.08439246872844904},{"text":"Just just so I just for the sake of being selfish of my problem, your call transcriptions just so I know, because I can I understand now this is a call recording and a phone I have problem?","start":774.125,"end":785.4,"sentiment":"neutral","sentiment_score":-0.21422368121382437},{"text":"Your call transcription files, are they coming into you?","start":785.54,"end":788.84,"sentiment":"neutral","sentiment_score":-0.010013899248507287},{"text":"Yes.","start":791.925,"end":792.425,"sentiment":"neutral","sentiment_score":-0.0010779477888718247},{"text":"Inbound.","start":795.045,"end":795.545,"sentiment":"neutral","sentiment_score":-0.11337408423423768}],"sentiment":"neutral","sentiment_score":-0.08894514209209269,"num_words":72,"start":768.285,"end":795.545},{"sentences":[{"text":"Yep.","start":799.125,"end":799.625,"sentiment":"neutral","sentiment_score":-0.13217240571975708},{"text":"That's well, yeah.","start":809.31,"end":811.55,"sentiment":"neutral","sentiment_score":-0.06243134289979935},{"text":"Okay.","start":811.55,"end":812.05,"sentiment":"neutral","sentiment_score":0.0032150717452168465},{"text":"Because because the recording, you should always have access to.","start":812.43,"end":815.14996,"sentiment":"neutral","sentiment_score":-0.005912171956151724},{"text":"You know what I mean?","start":815.14996,"end":816.13,"sentiment":"neutral","sentiment_score":-0.032804325222969055}],"sentiment":"neutral","sentiment_score":-0.026969735417515038,"num_words":20,"start":799.125,"end":816.13},{"sentences":[{"text":"Like, through because I can see all your outbound calls are working properly, but it's when we transfer in to you.","start":817.47,"end":831.625,"sentiment":"neutral","sentiment_score":-0.11475399491332826},{"text":"Yeah.","start":837.49,"end":837.65,"sentiment":"neutral","sentiment_score":-0.05990954488515854},{"text":"But this is that's see, that's for me.","start":837.65,"end":839.33,"sentiment":"neutral","sentiment_score":-0.06739900447428226},{"text":"We gotta get to the bottom of it.","start":839.33,"end":840.45,"sentiment":"neutral","sentiment_score":-0.038483367301523685},{"text":"Actually, it should be the same every single time, whether it's from Caden, whether it's from anyone.","start":840.45,"end":846.29004,"sentiment":"neutral","sentiment_score":0.0029449739000376534}],"sentiment":"neutral","sentiment_score":-0.05939523374492472,"num_words":55,"start":817.47,"end":846.29004},{"sentences":[{"text":"You know?","start":846.29004,"end":846.825,"sentiment":"neutral","sentiment_score":-0.022294355556368828},{"text":"Alright.","start":848.825,"end":849.145,"sentiment":"neutral","sentiment_score":0.03630797937512398},{"text":"I'm gonna go and have a look at this in further detail.","start":849.145,"end":852.045,"sentiment":"neutral","sentiment_score":0.0211600624024868},{"text":"I'll give Connor a call now, and I'll let him know about the phone I have thing.","start":852.745,"end":855.865,"sentiment":"neutral","sentiment_score":0.03557171464404639},{"text":"And if Daniel calls you, it will be about that.","start":855.865,"end":858.445,"sentiment":"neutral","sentiment_score":0.006609128974378109}],"sentiment":"neutral","sentiment_score":0.021820248947257086,"num_words":42,"start":846.29004,"end":858.445},{"sentences":[{"text":"I'm guessing it's affecting Carl too.","start":859.145,"end":860.985,"sentiment":"neutral","sentiment_score":-0.04730674143259724},{"text":"Same problem.","start":860.985,"end":861.72504,"sentiment":"neutral","sentiment_score":-0.0530407577753067},{"text":"Okay.","start":863.28,"end":863.60004,"sentiment":"neutral","sentiment_score":0.08424530178308487},{"text":"Cool.","start":863.60004,"end":864.10004,"sentiment":"neutral","sentiment_score":0.21253839135169983},{"text":"That's good.","start":864.4,"end":864.88,"sentiment":"positive","sentiment_score":0.3738354742527008}],"sentiment":"neutral","sentiment_score":0.05454438979116579,"num_words":12,"start":859.145,"end":864.88},{"sentences":[{"text":"I told him the two people were affected.","start":864.88,"end":866.4,"sentiment":"neutral","sentiment_score":-0.03449883311986923},{"text":"Add some more pressure.","start":866.4,"end":867.46,"sentiment":"neutral","sentiment_score":-0.09231998678296804},{"text":"That's alright.","start":871.52,"end":872.24,"sentiment":"neutral","sentiment_score":0.12742330878973007},{"text":"I'll just send it back.","start":872.24,"end":873.38,"sentiment":"neutral","sentiment_score":0.05925952047109604},{"text":"Look.","start":874.48,"end":874.8,"sentiment":"neutral","sentiment_score":0.08413466811180115}],"sentiment":"neutral","sentiment_score":-0.0004995862022042274,"num_words":20,"start":864.88,"end":874.8},{"sentences":[{"text":"He's I'll I'll I'll ask him what he wants do.","start":874.8,"end":876.745,"sentiment":"neutral","sentiment_score":0.070256257802248},{"text":"And if I need to help him on his day off, I'll help him a little bit.","start":876.745,"end":879.065,"sentiment":"neutral","sentiment_score":0.09697856030919973},{"text":"So okay.","start":879.065,"end":880.205,"sentiment":"neutral","sentiment_score":0.10591176897287369},{"text":"We'll make it happen.","start":880.505,"end":881.565,"sentiment":"positive","sentiment_score":0.7021453380584717},{"text":"Anytime.","start":882.585,"end":883.085,"sentiment":"positive","sentiment_score":0.4290266931056976}],"sentiment":"neutral","sentiment_score":0.17060675548718257,"num_words":34,"start":874.8,"end":883.085},{"sentences":[{"text":"Nice speaking.","start":883.145,"end":883.78503,"sentiment":"positive","sentiment_score":0.8063713014125824},{"text":"It'd be lovely talking it as always.","start":883.78503,"end":885.565,"sentiment":"positive","sentiment_score":0.8168494275638035},{"text":"Take care.","start":887.625,"end":888.025,"sentiment":"positive","sentiment_score":0.5116969048976898},{"text":"Have a lovely day.","start":888.025,"end":888.825,"sentiment":"positive","sentiment_score":0.5987946465611458},{"text":"Bye.","start":888.825,"end":889.325,"sentiment":"neutral","sentiment_score":0.25216469168663025}],"sentiment":"positive","sentiment_score":0.6875891052186489,"num_words":16,"start":883.145,"end":889.325}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. This is Ronica speaking.\n\nChannel 1: Veronica Curtis. How are\n\nChannel 0: Good. Thanks.\n\nChannel 1: you?\n\nChannel 0: How are you?\n\nChannel 1: Good. Good. I got your email. Daniel forwarded to me.\n\nChannel 0: Yes.\n\nChannel 1: So this is about the transcription.\n\nChannel 0: Yes.\n\nChannel 1: So you're not getting some I mean, some calls are coming through, or we're not getting anything\n\nChannel 0: The\n\nChannel 1: on\n\nChannel 0: last\n\nChannel 1: the email?\n\nChannel 0: 3, nothing. So it\n\nChannel 1: Nothing.\n\nChannel 0: used to come\n\nChannel 1: Right.\n\nChannel 0: through it it used to be very, very slow, but it used to come through gradually.\n\nChannel 1: Yep.\n\nChannel 0: The last three\n\nChannel 1: Yep.\n\nChannel 0: does nothing. So that's why I was like,\n\nChannel 1: Okay.\n\nChannel 0: oh, okay. And I'm\n\nChannel 1: Yep.\n\nChannel 0: doing it,\n\nChannel 1: So\n\nChannel 0: like,\n\nChannel 1: I'm the call,\n\nChannel 0: the\n\nChannel 1: Curtis.\n\nChannel 0: same the same way, so\n\nChannel 1: Yep.\n\nChannel 0: it's not like\n\nChannel 1: And I\n\nChannel 0: it's\n\nChannel 1: did and\n\nChannel 0: I've\n\nChannel 1: I\n\nChannel 0: changed\n\nChannel 1: did ask\n\nChannel 0: it.\n\nChannel 1: you exactly that last time we spoke about this, so\n\nChannel 0: Yeah.\n\nChannel 1: thank you for letting me know. I appreciate that. I'm logging into my portal now. I'm gonna reference this and just make another ticket against it. I've got I've said to my dev, I don't want anything else worked on until this is fixed, just\n\nChannel 0: Yep.\n\nChannel 1: so you\n\nChannel 0: Yep.\n\nChannel 1: know.\n\nChannel 0: Yeah.\n\nChannel 1: You're probably aware\n\nChannel 0: Thank you.\n\nChannel 1: I was doing some work on the reporting stuff and other things in the platform. I basically throw my toys at the clock this morning and said this needs to be fixed as soon as possible. I don't care. Any other feature, any other program, reference\n\nChannel 0: I\n\nChannel 1: from the work\n\nChannel 0: appreciate\n\nChannel 1: needs to\n\nChannel 0: that.\n\nChannel 1: get fixed. So that's alright. I'll just I need to do this every now and again. They've they were a great dev, but, you know, sometimes distraction and vagueness get involved in it, and, you know, we don't nip things in the bud,\n\nChannel 0: Yeah.\n\nChannel 1: and that's\n\nChannel 0: Yeah.\n\nChannel 1: what I'm all about. So\n\nChannel 0: Yeah.\n\nChannel 1: let's get it done. I'm logging in to my portal now. I'm gonna\n\nChannel 0: Yep.\n\nChannel 1: reference those calls, and then we can have a look. Spot check each of Carl's calls with them.\n\nChannel 0: Because he said some of his was working and some wasn't. I don't know how many or whether it was just one, but he had a similar issue.\n\nChannel 1: Yeah. That's okay. I'd rather look at everyone's issue. Even if it's not an issue, I'd rather talk to them to make sure it's because, look, at the end of the day, Veronica, Connor and I have done testing on this, and it's intermittent. I can see it.\n\nChannel 0: Yeah.\n\nChannel 1: I want it to get resolved. And, I mean, it's we've got the portal there for you to access, but that's not automation to me. We need to get\n\nChannel 0: Yeah.\n\nChannel 1: this automated. So that's the way\n\nChannel 0: Yeah.\n\nChannel 1: that I'm looking at it.\n\nChannel 0: Yeah. No. That would be helpful. Several\n\nChannel 1: Yeah.\n\nChannel 0: of them.\n\nChannel 1: We're gonna make it work, like, at the end of the day, you know, and it works intermittently. That's just not good enough to me.\n\nChannel 0: Yeah.\n\nChannel 1: The good thing is I got a very talented dev. He's he's built this whole platform from the ground up. He knows it back to front. We just gotta go write down the new unity and figure out where\n\nChannel 0: Yep.\n\nChannel 1: the problem is.\n\nChannel 0: Yep.\n\nChannel 1: Alright. So I'm just logging in to your page here in the other man, like the admin page, so I'll be able to view everyone's calls.\n\nChannel 0: Yep.\n\nChannel 1: So call logs filter. And these 1033. And these were outbound or inbound calls there?\n\nChannel 0: I think they were all outbound.\n\nChannel 1: K.\n\nChannel 0: Because it's the recordings are there. It's just when I do the AI transcripts through Teams, they just don't come through.\n\nChannel 1: And I cannot see a transcription here either. No. What time was that call, mate? 12:30 my time. That was half an hour ago.\n\nChannel 0: I sent yeah. I haven't put that one through because it didn't work the last three times, so I just didn't bother.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm. But I sent one last night. So\n\nChannel 1: What\n\nChannel 0: I sent\n\nChannel 1: time\n\nChannel 0: one\n\nChannel 1: was\n\nChannel 0: through\n\nChannel 1: that?\n\nChannel 0: the it was at 05:51 yesterday. I sent it through the system, and let's see if I can find\n\nChannel 1: K. 05:51. 05:51 would be it's six. I'm looking at my time,\n\nChannel 0: yeah.\n\nChannel 1: so that would be I don't see a 05:51. I see a hold on. I've got a filter on. Let me just make sure I don't have a filter going on. Let me get back in the system.\n\nSo 05:51 yesterday.\n\nChannel 0: Yes. It's when I put it through Teams to do the AI stuff. And then also Monday at 9AM, and that one never came through either.\n\nChannel 1: This is Friday Friday Friday. I'm I'm looking at Monday. My bad. Friday. I can see there are a couple which don't have the transcription.\n\nAlright. So Monday would have been the Friday would have been the sixth. Sorry to keep you. I just wanna\n\nChannel 0: No.\n\nChannel 1: get\n\nChannel 0: That's\n\nChannel 1: these\n\nChannel 0: okay.\n\nChannel 1: calls, and then I can\n\nChannel 0: Because, yeah, the one I did yesterday, yeah, I put through the system. Because I was like, oh, if I put it through the AI stuff last night, by the time I come in in the morning, it will be there ready for me to do the night, but then nothing. So I'm\n\nChannel 1: Nothing.\n\nChannel 0: just\n\nChannel 1: Yeah. And it just\n\nChannel 0: yeah.\n\nChannel 1: obviously, your assumption is it'll it'll process and then just send out. Yeah. Which is what you need to do.\n\nChannel 0: Yeah. And then,\n\nChannel 1: Exactly.\n\nChannel 0: yeah, that one\n\nChannel 1: So you\n\nChannel 0: Monday, again, I tried Monday morning\n\nChannel 1: what was\n\nChannel 0: and\n\nChannel 1: the\n\nChannel 0: hoping\n\nChannel 1: time on Monday? Just refresh me.\n\nChannel 0: it was 09:01AM our time.\n\nChannel 1: Nine zero\n\nChannel 0: Sorry.\n\nChannel 1: 1AM, which should be 10:01 for me.\n\nChannel 0: Yep.\n\nChannel 1: So 10:01, and that's on the third. I've got 10:03. I can't see your I can't see your outbound. Oh, it should see your outbound. And that was an outbound on Monday?\n\nChannel 0: The AI one, that was a note. So the call I did on the Thursday, the fifth, but I put it through the AI system Monday morning.\n\nChannel 1: When you say AI system, what do you mean?\n\nChannel 0: Like, for us to get the AI transcript through Teams?\n\nChannel 1: So you logged into the the portal. Yeah. The the your portal?\n\nChannel 0: Yep.\n\nChannel 1: Your\n\nChannel 0: Yeah.\n\nChannel 1: CPS\n\nChannel 0: So\n\nChannel 1: portal. Yep. And\n\nChannel 0: I\n\nChannel 1: then\n\nChannel 0: so\n\nChannel 1: it wasn't\n\nChannel 0: I\n\nChannel 1: there\n\nChannel 0: got\n\nChannel 1: when you you looked for it.\n\nChannel 0: no. So all the recordings are there, but when\n\nChannel 1: Yep.\n\nChannel 0: I send it through Teams, so in order for us to actually get the AI file notes, none of them come through.\n\nChannel 1: Okay. So what what are we doing for our Teams? Because this is new to me.\n\nChannel 0: That's how we get all our AI transcripts. So we have been given that's why I thought it was weird for Connor to tell me to talk to you. But so every time we get a recording\n\nChannel 1: Yep.\n\nChannel 0: to make our life easier, we put it through an AI transcript so that it can save us time in doing all the file notes. So we use\n\nChannel 1: Right. Of\n\nChannel 0: Teams.\n\nChannel 1: course. And that's that that there's meant to be a generic transcription sent out to you to,\n\nChannel 0: Yeah.\n\nChannel 1: you're talking about filenote.ai, aren't you?\n\nChannel 0: Yes. Yeah. There is none\n\nChannel 1: Right.\n\nChannel 0: of them are\n\nChannel 1: Okay.\n\nChannel 0: working.\n\nChannel 1: Okay. Okay. Okay. Okay. So you take the email that gets sent to you from the call transcription, you put it through filemaker.ai so it generates like a summary, I'm guessing, or a breakdown.\n\nChannel 0: I download so I go into the portal and I download my call recording. And\n\nChannel 1: You\n\nChannel 0: then\n\nChannel 1: do\n\nChannel 0: from\n\nChannel 1: it with the\n\nChannel 0: the\n\nChannel 1: recording. Right? Yep.\n\nChannel 0: yeah. So then from the recording, we go into Teams, upload it to Teams, and send it through. That sends us an email with their file note AI.\n\nChannel 1: Got you. And that's what you file under the customer section because it takes the recording, summarizes all\n\nChannel 0: Yes.\n\nChannel 1: the important information you're looking at, presents it in a single form or double\n\nChannel 0: Correct.\n\nChannel 1: form, you know, like, double page form. Right? Okay.\n\nChannel 0: Yes.\n\nChannel 1: So\n\nChannel 0: None\n\nChannel 1: so in\n\nChannel 0: of\n\nChannel 1: other\n\nChannel 0: that's\n\nChannel 1: words,\n\nChannel 0: working.\n\nChannel 1: the recordings are not available for you\n\nChannel 0: The\n\nChannel 1: when\n\nChannel 0: recordings\n\nChannel 1: you're looking\n\nChannel 0: are\n\nChannel 1: for\n\nChannel 0: there.\n\nChannel 1: them.\n\nChannel 0: Yeah. All the recordings are there,\n\nChannel 1: Yep.\n\nChannel 0: just not the AI stuff.\n\nChannel 1: Just not the AI stuff. Gotcha.\n\nChannel 0: No.\n\nChannel 1: Okay.\n\nChannel 0: So I can find the recording down. Let's try to put it through the teams to put them through the\n\nChannel 1: Yep.\n\nChannel 0: the software, but then they tend to come through via email maybe, like, a couple of hours later,\n\nChannel 1: Yeah.\n\nChannel 0: and none\n\nChannel 1: And\n\nChannel 0: of\n\nChannel 1: I think\n\nChannel 0: them\n\nChannel 1: that's the issue.\n\nChannel 0: Yes.\n\nChannel 1: Alright. Well, I'll talk to I'll just go I wanna just try and show a tag on this because I can see alright. Let's go through these calls again, Vik, because I'm looking at outbound\n\nChannel 0: Mhmm.\n\nChannel 1: calls made from you, outbound to system.\n\nChannel 0: Mhmm.\n\nChannel 1: So there was the the first one that I can oh, that's that's not Monday. I'm trying to get to Monday. Monday, I can see there was a call from you outbound at 03:00. That's got the recording. But I can also see there was a no.\n\nThat's 101. I'm trying to find these calls of yours.\n\nChannel 0: So when I go in the portal, I can see all of them, and I've downloaded all the recordings. So it's all there. It's just the\n\nChannel 1: Yeah.\n\nChannel 0: AI stuff. Yeah.\n\nChannel 1: So and when you so in the report in the report that you see, do you have the recording and the transcription?\n\nChannel 0: I just downloaded recording because that's the only thing I need.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Because then\n\nChannel 1: Gotcha.\n\nChannel 0: I get that it when I call myself, I get the transcript, but I'm still having issues when other people are\n\nChannel 1: I'm\n\nChannel 0: transferring\n\nChannel 1: calling in,\n\nChannel 0: the\n\nChannel 1: and\n\nChannel 0: calls.\n\nChannel 1: that's the yeah. That's the\n\nChannel 0: Yeah.\n\nChannel 1: issue. But, sir, so just to clarify, apart from so with\n\nChannel 0: Mhmm.\n\nChannel 1: the recording, the recording's working for you. The files\n\nChannel 0: Yep.\n\nChannel 1: are accessible\n\nChannel 0: Yep.\n\nChannel 1: when we got what we need. This is\n\nChannel 0: Yes.\n\nChannel 1: just the transcription that's causing a problem. Okay. Cool. We're on\n\nChannel 0: The\n\nChannel 1: the same\n\nChannel 0: AI\n\nChannel 1: page.\n\nChannel 0: transcription. So not\n\nChannel 1: AI\n\nChannel 0: the normal\n\nChannel 1: transcription.\n\nChannel 0: transcription,\n\nChannel 1: Yeah.\n\nChannel 0: the AI stuff. Yeah.\n\nChannel 1: When you say they are transcription, what are you talking\n\nChannel 0: Mhmm.\n\nChannel 1: about specifically? FileMite or me?\n\nChannel 0: All the AI transcription file notes that we have.\n\nChannel 1: Okay. So is it so is FileNote preventing you from doing something?\n\nChannel 0: Yes. Or it means that because I'm not getting any of the AI stuff, I have to freehand everything myself, which takes, like, 10 times the amount of time.\n\nChannel 1: Okay. So with FileNote, you mentioned that there's what you do is you take the recording file, you put in the FileNote,\n\nChannel 0: Yep.\n\nChannel 1: and that runs and obviously pulls everything. What do you use the transcription file for that's\n\nChannel 0: I don't\n\nChannel 1: coming from\n\nChannel 0: I just\n\nChannel 1: me?\n\nChannel 0: I don't really use it. You uploaded and disabled in the soft file in case someone needs to refer back to it, but I\n\nChannel 1: Gotcha.\n\nChannel 0: don't actually\n\nChannel 1: Okay.\n\nChannel 0: need that for anything. Yeah.\n\nChannel 1: Okay. Okay. Okay. Okay. Because this is my problem.\n\nRight? That is what I've been trying to provide you, and I think I thought I was misaligned. I thought that was the issue we're looking at today, because I know that's been an issue in the past.\n\nChannel 0: Yeah.\n\nChannel 1: So this\n\nChannel 0: It's\n\nChannel 1: is this\n\nChannel 0: more\n\nChannel 1: a\n\nChannel 0: so\n\nChannel 1: File\n\nChannel 0: because\n\nChannel 1: Mode AI problem?\n\nChannel 0: yes.\n\nChannel 1: Okay. That's not something I'm across, but I think it\n\nChannel 0: Which\n\nChannel 1: might be\n\nChannel 0: is\n\nChannel 1: miscommunication.\n\nChannel 0: why I was so confused. It's when I I told Connor that none of the AI stuff is working, and he said, oh, just talk to Curtis because I'm not in. And I was like, okay. And that's when I sent you an email because I\n\nChannel 1: You\n\nChannel 0: was\n\nChannel 1: know\n\nChannel 0: like,\n\nChannel 1: what's really\n\nChannel 0: okay.\n\nChannel 1: you know what's really funny? Like,\n\nChannel 0: Yeah.\n\nChannel 1: it's all because everything's fucking branded AI and call transcription. This is that. And this just, like, takes a conversation with you to go, hold on. Hold on. Okay.\n\nI don't think we're on the same page and then building it up together and going, oh, hold on. It's it's this thing.\n\nChannel 0: Yeah. Because\n\nChannel 1: And\n\nChannel 0: I was\n\nChannel 1: it's\n\nChannel 0: like, the the recordings\n\nChannel 1: all\n\nChannel 0: are there. That's all\n\nChannel 1: AI.\n\nChannel 0: good. I\n\nChannel 1: Yep.\n\nChannel 0: do also still have issues, though, with getting so, basically,\n\nChannel 1: The\n\nChannel 0: the\n\nChannel 1: transcriptions.\n\nChannel 0: only reason I so, basically, the only reason I need a recording is so that I can put\n\nChannel 1: Yep.\n\nChannel 0: it through this AI software system through Teams. So\n\nChannel 1: Yes.\n\nChannel 0: that would\n\nChannel 1: Gotcha.\n\nChannel 0: generate\n\nChannel 1: Gotcha.\n\nChannel 0: my\n\nChannel 1: And\n\nChannel 0: notes.\n\nChannel 1: I know that's we're looking to replace it, but I'm gonna I'm obviously\n\nChannel 0: Yes.\n\nChannel 1: fix my problems in my own backyard first before I even discuss that with Connor. We can do something similar like that. And we can actually manage it with modify the outputs to be what Oakview wants, not the generic\n\nChannel 0: Yeah.\n\nChannel 1: ones, which will be cool. But so in this instance, what's stopping just so I'm clear and I can\n\nChannel 0: Mhmm.\n\nChannel 1: communicate\n\nChannel 0: Mhmm.\n\nChannel 1: back to the that I've spoken to you and done my job,\n\nChannel 0: Uh-huh.\n\nChannel 1: I will help. I'm not gonna drop this thing. This it's filenet.ai that when you're putting the recording file in, which you have access\n\nChannel 0: Yes.\n\nChannel 1: to and that's working\n\nChannel 0: Yes.\n\nChannel 1: fine, there's a problem\n\nChannel 0: Yes.\n\nChannel 1: with it.\n\nChannel 0: Yes. It is more\n\nChannel 1: Okay.\n\nChannel 0: lord, and send it to me.\n\nChannel 1: It won't load and send it to you. Do you think it's filenet.i\n\nChannel 0: No.\n\nChannel 1: doing that, or do you think it's your email?\n\nChannel 0: Oh, just the AI file notes for\n\nChannel 1: You\n\nChannel 0: sure.\n\nChannel 1: reckon it's like, so when you're uploading in the yeah. So do\n\nChannel 0: Mhmm.\n\nChannel 1: you reckon it's a filenet.i program is what you're suspecting?\n\nChannel 0: Yes. Yes.\n\nChannel 1: Alright. I'm gonna get so I don't think it's a system. I I don't look after the system because I'm not IT, but I know that I know that of that system, and I know that Daniel\n\nChannel 0: Yep.\n\nChannel 1: Glazenberg might have had some exposure to the system. So what I'm gonna do\n\nChannel 0: Okay.\n\nChannel 1: is I'm\n\nChannel 0: Yes.\n\nChannel 1: gonna call up Connor on his day off just to go fucking bug him because I love\n\nChannel 0: I\n\nChannel 1: doing it. Right?\n\nChannel 0: right. And just be like, well, he told me to talk to you, and I talk to you, and now we're both super confused.\n\nChannel 1: That's that's what I was gonna say. I was like, mate, you're sending people you're only a day off with your fucking feet up, and you're sending me in medium dark rabbit hole. Like, what are you doing?\n\nChannel 0: Yes.\n\nChannel 1: I'll\n\nChannel 0: Yeah.\n\nChannel 1: give him I'll give him a call, and I'll just say, hey, mate. This is a problem. This is the issue.\n\nChannel 0: Yes.\n\nChannel 1: Right? He might\n\nChannel 0: Yes.\n\nChannel 1: say to you, you know, give me a look at it tomorrow. But what I will\n\nChannel 0: Yep.\n\nChannel 1: offer is that, hey. If Daniel's across the solution and Daniel knows about it, maybe he can help\n\nChannel 0: Yes.\n\nChannel 1: in Connor's absence. So\n\nChannel 0: That will be great.\n\nChannel 1: I'll I'll leave that\n\nChannel 0: Yep.\n\nChannel 1: with the boss, but I promise I'll go give him a call now, and I'll let him know. Just just so I just for the\n\nChannel 0: Yeah.\n\nChannel 1: sake of being selfish of my problem, your call transcriptions just so I know, because I can I understand now this is a call recording and a phone I have problem? Your\n\nChannel 0: Yes.\n\nChannel 1: call transcription files, are they coming\n\nChannel 0: Yes.\n\nChannel 1: into you?\n\nChannel 0: If I call out, yes.\n\nChannel 1: Yes.\n\nChannel 0: I'm still having issues that if, like, if it's\n\nChannel 1: Inbound.\n\nChannel 0: an inbound reception call and it gets transferred through me, I don't\n\nChannel 1: Yep.\n\nChannel 0: always get an and if I don't get that initial one, I won't get the recording, which means I can't even put it through the system at all. So it's also\n\nChannel 1: That's\n\nChannel 0: preventing the noise. Yeah. But it's only\n\nChannel 1: well,\n\nChannel 0: if\n\nChannel 1: yeah.\n\nChannel 0: I\n\nChannel 1: Okay.\n\nChannel 0: get transferred\n\nChannel 1: Because because\n\nChannel 0: from\n\nChannel 1: the recording,\n\nChannel 0: the admin\n\nChannel 1: you should\n\nChannel 0: fee.\n\nChannel 1: always have access\n\nChannel 0: Yeah.\n\nChannel 1: to. You know what I mean?\n\nChannel 0: But I I even\n\nChannel 1: Like,\n\nChannel 0: there\n\nChannel 1: through\n\nChannel 0: was a couple that wasn't even there that I told Connor about that he just couldn't even see, and he's died either.\n\nChannel 1: because I can see all your outbound calls are working properly, but it's when we transfer in to you.\n\nChannel 0: Yes. And it's and certainly sometimes from certain people, so I don't know why.\n\nChannel 1: Yeah. But this is that's see, that's for me. We gotta get to the bottom of it. Actually, it should be the same every single time, whether it's\n\nChannel 0: Yeah.\n\nChannel 1: from Caden, whether it's from anyone. You know?\n\nChannel 0: Yeah. Exactly.\n\nChannel 1: Alright. I'm gonna go and have a look at this in further detail.\n\nChannel 0: Yep.\n\nChannel 1: I'll give Connor a call now, and I'll let him know about\n\nChannel 0: Yeah.\n\nChannel 1: the phone I have thing. And if Daniel calls you, it will be about that.\n\nChannel 0: Yes. Yep.\n\nChannel 1: I'm\n\nChannel 0: No\n\nChannel 1: guessing\n\nChannel 0: worries.\n\nChannel 1: it's affecting Carl too. Same problem.\n\nChannel 0: Yes. Yes. It\n\nChannel 1: Okay.\n\nChannel 0: does.\n\nChannel 1: Cool.\n\nChannel 0: Yep.\n\nChannel 1: That's good. I told him the two people were affected. Add some more pressure.\n\nChannel 0: Yes. I even told him that as well. So\n\nChannel 1: That's alright. I'll just send it back.\n\nChannel 0: yeah.\n\nChannel 1: Look. He's I'll I'll I'll ask him what he wants do. And if I need to help him\n\nChannel 0: Yeah.\n\nChannel 1: on his day off, I'll help him a little bit. So\n\nChannel 0: Yeah.\n\nChannel 1: okay.\n\nChannel 0: No. Great.\n\nChannel 1: We'll make it\n\nChannel 0: I appreciate\n\nChannel 1: happen.\n\nChannel 0: that, Curtis.\n\nChannel 1: Anytime. Nice speaking. It'd be lovely talking it as always.\n\nChannel 0: You too. We'll speak soon.\n\nChannel 1: Take care. Have a lovely\n\nChannel 0: Alright.\n\nChannel 1: day. 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too.","start":889.20996,"end":889.84796,"sentiment":"neutral","sentiment_score":0.07789070531725881}],"sentiment":"neutral","sentiment_score":0.07789070531725881,"channel":0,"num_words":2,"start":889.20996,"end":889.84796}]},"summary":{"result":"success","short":"A customer named Veronica Curtis is experiencing issues with transcription and calls not coming through properly. She discusses a call from the previous evening and a new recording sent to her. The agent explains that recordings are made through an AI system and uploaded to fileaker.ai. They also discuss the process of sending out a file note AI and the use of Teams for transcription and file searches. The AI system causes problems with file searches and the need for a recording to put it through an AI software system. The conversation ends with plans to discuss the issue and end the call."},"intents":{"segments":[{"text":"I've got I've said to my dev, I don't want anything else worked on until this is fixed, just Yep.","start_word":165,"end_word":184,"intents":[{"intent":"Fix issues","confidence_score":0.13841574}]},{"text":"reference those calls, and then we can have a look. Spot check each of Carl's calls with them. Because he said some of his was working and some wasn't. I don't know how many or whether it was just one, but he had a similar issue. Yeah.","start_word":317,"end_word":363,"intents":[{"intent":"Fix calls and resolve issue","confidence_score":0.00016847759}]},{"text":"It's when I put it through Teams to do the AI stuff. And then also Monday at 9AM, and that one never came through either. This is Friday Friday Friday.","start_word":740,"end_word":769,"intents":[{"intent":"Update schedule","confidence_score":0.055434182}]},{"text":"So all the recordings are there, but when Yep. I send it through Teams, so in order for us to actually get the AI file notes, none of them come through. Okay.","start_word":1055,"end_word":1086,"intents":[{"intent":"Ticketing errors","confidence_score":4.2974076e-8}]},{"text":"All the recordings are there, Yep. just not the AI stuff. Just not the AI stuff. Gotcha. No. Okay. So I can find the recording down. Let's try to put it through the teams to put them through the Yep. the software, but then they tend to come through via email maybe, like, a couple of hours later, Yeah. and none And of I think them that's the issue. Yes. Alright.","start_word":1364,"end_word":1434,"intents":[{"intent":"Fix ai issue","confidence_score":0.03853657}]},{"text":"just the transcription that's causing a problem. Okay. Cool.","start_word":1671,"end_word":1679,"intents":[{"intent":"Clarify transcription problem","confidence_score":0.14154476}]},{"text":"So with FileNote, you mentioned that there's what you do is you take the recording file, you put in the FileNote, Yep. and that runs and obviously pulls everything. What do you use the transcription file for that's I don't coming from I just me? I don't really use it. You uploaded and disabled in the soft file in case someone needs to refer back to it, but I Gotcha.","start_word":1767,"end_word":1836,"intents":[{"intent":"Reference file notes","confidence_score":0.00025919694}]},{"text":"What do you use the transcription file for that's I don't coming from I just me?","start_word":1796,"end_word":1811,"intents":[{"intent":"Use transcription file","confidence_score":0.01735385}]},{"text":"do also still have issues, though, with getting so, basically, The the transcriptions.","start_word":2053,"end_word":2065,"intents":[{"intent":"Fix ai issues","confidence_score":0.044626646}]},{"text":"gonna call up Connor on his day off just to go fucking bug him because I love I doing it. Right? right.","start_word":2354,"end_word":2375,"intents":[{"intent":"Assist caller","confidence_score":0.00023455672}]},{"text":"call transcription files, are they coming Yes. into you?","start_word":2574,"end_word":2582,"intents":[{"intent":"Obtain transcription files","confidence_score":0.000005405635}]},{"text":"I'm still having issues that if, like, if it's Inbound. an inbound reception call and it gets transferred through me, I don't Yep. always get an and if I don't get that initial one, I won't get the recording, which means I can't even put it through the system at all. So it's also That's preventing the noise. Yeah.","start_word":2590,"end_word":2648,"intents":[{"intent":"Fix transfer issue","confidence_score":0.004050625}]},{"text":"from Caden, whether it's from anyone. You know? Yeah. Exactly. Alright. I'm gonna go and have a look at this in further detail. Yep. I'll give Connor a call now, and I'll let him know about Yeah. the phone I have thing. And if Daniel calls you, it will be about that. Yes. Yep.","start_word":2769,"end_word":2822,"intents":[{"intent":"Assist dandan","confidence_score":0.00090595434}]}]},"sentiments":{"segments":[{"text":"Hello. This is Ronica speaking. Veronica Curtis.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.09042301774024963},{"text":"How are Good. Thanks. you?","start_word":7,"end_word":11,"sentiment":"positive","sentiment_score":0.5241217613220215},{"text":"How are you?","start_word":12,"end_word":14,"sentiment":"neutral","sentiment_score":0.2721322476863861},{"text":"Good. Good.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.4985943138599396},{"text":"I got your email. Daniel forwarded to me. Yes. So this is about the transcription. Yes. So you're not getting some I mean, some calls are coming through, or we're not getting anything The on last the email? 3, nothing. So it Nothing. used to come Right. through it it used to be very, very slow, but it used to come through gradually. Yep. The last three Yep. does nothing. So that's why I was like, Okay. oh, okay. And I'm Yep. doing it, So like, I'm the call, the Curtis. same the same way, so Yep. it's not like And I it's did and I've I changed did ask it. you exactly that last time we spoke about this, so Yeah.","start_word":17,"end_word":138,"sentiment":"neutral","sentiment_score":-0.06138437241315842},{"text":"thank you for letting me know. I appreciate that.","start_word":139,"end_word":147,"sentiment":"positive","sentiment_score":0.44617587327957153},{"text":"I'm logging into my portal now. I'm gonna reference this and just make another ticket against it. I've got I've said to my dev, I don't want anything else worked on until this is fixed, just Yep. so you Yep. know. Yeah. You're probably aware Thank you. I was doing some work on the reporting stuff and other things in the platform. I basically throw my toys at the clock this morning and said this needs to be fixed as soon as possible. I don't care. Any other feature, any other program, reference I from the work appreciate needs to that. get fixed. So that's alright. I'll just I need to do this every now and again. They've they were a great dev, but, you know, sometimes distraction and vagueness get involved in it, and, you know, we don't nip things in the bud, Yeah. and that's Yeah. what I'm all about. So Yeah. let's get it done. I'm logging in to my portal now. I'm gonna Yep. reference those calls, and then we can have a look. Spot check each of Carl's calls with them. Because he said some of his was working and some wasn't. I don't know how many or whether it was just one, but he had a similar issue. Yeah. That's okay. I'd rather look at everyone's issue. Even if it's not an issue, I'd rather talk to them to make sure it's because, look, at the end of the day, Veronica, Connor and I have done testing on this, and it's intermittent. I can see it. Yeah. I want it to get resolved. And, I mean, it's we've got the portal there for you to access, but that's not automation to me. We need to get Yeah. this automated. So that's the way Yeah. that I'm looking at it. Yeah. No. That would be helpful. Several Yeah. of them. We're gonna make it work, like, at the end of the day, you know, and it works intermittently.","start_word":148,"end_word":480,"sentiment":"neutral","sentiment_score":-0.041340064685288315},{"text":"That's just not good enough to me.","start_word":481,"end_word":487,"sentiment":"negative","sentiment_score":-0.6712242960929871},{"text":"Yeah.","start_word":488,"end_word":488,"sentiment":"neutral","sentiment_score":0.05899327993392944},{"text":"The good thing is I got a very talented dev. He's he's built this whole platform from the ground up.","start_word":489,"end_word":508,"sentiment":"positive","sentiment_score":0.4043601155281067},{"text":"He knows it back to front. We just gotta go write down the new unity and figure out where Yep. the problem is. Yep. Alright. So I'm just logging in to your page here in the other man, like the admin page, so I'll be able to view everyone's calls. Yep. So call logs filter. And these 1033. And these were outbound or inbound calls there? I think they were all outbound. K. Because it's the recordings are there. It's just when I do the AI transcripts through Teams, they just don't come through. And I cannot see a transcription here either. No. What time was that call, mate? 12:30 my time. That was half an hour ago. I sent yeah.","start_word":509,"end_word":629,"sentiment":"neutral","sentiment_score":-0.00908961147069931},{"text":"I haven't put that one through because it didn't work the last three times, so I just didn't bother.","start_word":630,"end_word":648,"sentiment":"negative","sentiment_score":-0.4952040910720825},{"text":"Yep. Mhmm. But I sent one last night. So What I sent time one was through that? the it was at 05:51 yesterday. I sent it through the system, and let's see if I can find K. 05:51. 05:51 would be it's six. I'm looking at my time, yeah. so that would be I don't see a 05:51. I see a hold on. I've got a filter on. Let me just make sure I don't have a filter going on. Let me get back in the system. So 05:51 yesterday. Yes. It's when I put it through Teams to do the AI stuff. And then also Monday at 9AM, and that one never came through either. This is Friday Friday Friday. I'm I'm looking at Monday.","start_word":649,"end_word":774,"sentiment":"neutral","sentiment_score":-0.047903381288051605},{"text":"My bad.","start_word":775,"end_word":776,"sentiment":"negative","sentiment_score":-0.4035884141921997},{"text":"Friday. I can see there are a couple which don't have the transcription. Alright. So Monday would have been the Friday would have been the sixth. Sorry to keep you. I just wanna No. get That's these okay. calls, and then I can Because, yeah, the one I did yesterday, yeah, I put through the system. Because I was like, oh, if I put it through the AI stuff last night, by the time I come in in the morning, it will be there ready for me to do the night, but then nothing. So I'm just Nothing. Yeah. And it just yeah. obviously, your assumption is it'll it'll process and then just send out. Yeah. Which is what you need to do. Yeah. And then, Exactly. yeah, that one So you Monday, again, I tried Monday morning what was and the hoping time on Monday? Just refresh me. it was 09:01AM our time. Nine zero Sorry. 1AM, which should be 10:01 for me. Yep. So 10:01, and that's on the third. I've got 10:03. I can't see your I can't see your outbound. Oh, it should see your outbound. And that was an outbound on Monday? The AI one, that was a note. So the call I did on the Thursday, the fifth, but I put it through the AI system Monday morning. When you say AI system, what do you mean? Like, for us to get the AI transcript through Teams? So you logged into the the portal. Yeah. The the your portal? Yep. Your Yeah. CPS So portal. Yep. And I then so it wasn't I there got when you you looked for it. no. So all the recordings are there, but when Yep. I send it through Teams, so in order for us to actually get the AI file notes, none of them come through. Okay. So what what are we doing for our Teams? Because this is new to me. That's how we get all our AI transcripts. So we have been given that's why I thought it was weird for Connor to tell me to talk to you. But so every time we get a recording Yep. to make our life easier, we put it through an AI transcript so that it can save us time in doing all the file notes. So we use Right. Of Teams. course. And that's that that there's meant to be a generic transcription sent out to you to, Yeah. you're talking about filenote.ai, aren't you? Yes. Yeah. There is none Right. of them are Okay. working. Okay. Okay. Okay. Okay. So you take the email that gets sent to you from the call transcription, you put it through filemaker.ai so it generates like a summary, I'm guessing, or a breakdown. I download so I go into the portal and I download my call recording. And You then do from it with the the recording. Right? Yep. yeah. So then from the recording, we go into Teams, upload it to Teams, and send it through. That sends us an email with their file note AI. Got you. And that's what you file under the customer section because it takes the recording, summarizes all Yes. the important information you're looking at, presents it in a single form or double Correct. form, you know, like, double page form. Right? Okay. Yes. So None so of in that's other words, working. the recordings are not available for you The when recordings you're looking are for there. them. Yeah. All the recordings are there, Yep. just not the AI stuff. Just not the AI stuff. Gotcha. No. Okay. So I can find the recording down. Let's try to put it through the teams to put them through the Yep. the software, but then they tend to come through via email maybe, like, a couple of hours later, Yeah.","start_word":777,"end_word":1422,"sentiment":"neutral","sentiment_score":-0.01876867634832467},{"text":"and none And of I think them that's the issue.","start_word":1423,"end_word":1432,"sentiment":"negative","sentiment_score":-0.3385082185268402},{"text":"Yes. Alright. Well, I'll talk to I'll just go I wanna just try and show a tag on this because I can see alright. Let's go through these calls again, Vik, because I'm looking at outbound Mhmm. calls made from you, outbound to system. Mhmm. So there was the the first one that I can oh, that's that's not Monday. I'm trying to get to Monday. Monday, I can see there was a call from you outbound at 03:00. That's got the recording.","start_word":1433,"end_word":1515,"sentiment":"neutral","sentiment_score":-0.007067552302032709},{"text":"But I can also see there was a no.","start_word":1516,"end_word":1524,"sentiment":"negative","sentiment_score":-0.336148202419281},{"text":"That's 101. I'm trying to find these calls of yours. So when I go in the portal, I can see all of them, and I've downloaded all the recordings. So it's all there. It's just the Yeah. AI stuff. Yeah. So and when you so in the report in the report that you see, do you have the recording and the transcription? I just downloaded recording because that's the only thing I need. Yeah. Okay. Because then Gotcha. I get that it when I call myself, I get the transcript, but I'm still having issues when other people are I'm transferring calling in, the and calls. that's the yeah. That's the Yeah. issue. But, sir, so just to clarify, apart from so with Mhmm. the recording, the recording's working for you. The files Yep. are accessible Yep. when we got what we need. This is Yes. just the transcription that's causing a problem. Okay. Cool. We're on The the same AI page. transcription. So not AI the normal transcription. transcription, Yeah. the AI stuff. Yeah. When you say they are transcription, what are you talking Mhmm. about specifically? FileMite or me? All the AI transcription file notes that we have. Okay. So is it so is FileNote preventing you from doing something? Yes. Or it means that because I'm not getting any of the AI stuff, I have to freehand everything myself, which takes, like, 10 times the amount of time. Okay. So with FileNote, you mentioned that there's what you do is you take the recording file, you put in the FileNote, Yep. and that runs and obviously pulls everything. What do you use the transcription file for that's I don't coming from I just me? I don't really use it. You uploaded and disabled in the soft file in case someone needs to refer back to it, but I Gotcha. don't actually Okay. need that for anything. Yeah. Okay. Okay. Okay. Okay. Because this is my problem. Right? That is what I've been trying to provide you, and I think I thought I was misaligned.","start_word":1525,"end_word":1871,"sentiment":"neutral","sentiment_score":-0.07546365737743267},{"text":"I thought that was the issue we're looking at today, because I know that's been an issue in the past.","start_word":1872,"end_word":1891,"sentiment":"negative","sentiment_score":-0.3399905562400818},{"text":"Yeah. So this It's is this more a so File because Mode AI problem? yes. Okay. That's not something I'm across, but I think it Which might be is miscommunication.","start_word":1892,"end_word":1921,"sentiment":"neutral","sentiment_score":-0.13801875710487366},{"text":"why I was so confused.","start_word":1922,"end_word":1926,"sentiment":"negative","sentiment_score":-0.4655075967311859},{"text":"It's when I I told Connor that none of the AI stuff is working, and he said, oh, just talk to Curtis because I'm not in. And I was like, okay. And that's when I sent you an email because I You was know like, what's really okay.","start_word":1927,"end_word":1974,"sentiment":"neutral","sentiment_score":-0.2309242424865564},{"text":"you know what's really funny?","start_word":1975,"end_word":1979,"sentiment":"negative","sentiment_score":-0.3764863610267639},{"text":"Like, Yeah.","start_word":1980,"end_word":1981,"sentiment":"neutral","sentiment_score":-0.2550240159034729},{"text":"it's all because everything's fucking branded AI and call transcription. This is that.","start_word":1982,"end_word":1994,"sentiment":"negative","sentiment_score":-0.6120125651359558},{"text":"And this just, like, takes a conversation with you to go, hold on. Hold on. Okay. I don't think we're on the same page and then building it up together and going, oh, hold on. It's it's this thing. Yeah. Because And I was it's like, the the recordings all are there. That's all AI.","start_word":1995,"end_word":2049,"sentiment":"neutral","sentiment_score":-0.1098434031009674},{"text":"good.","start_word":2050,"end_word":2050,"sentiment":"positive","sentiment_score":0.3579866290092468},{"text":"I Yep. do also still have issues, though, with getting so, basically, The the transcriptions. only reason I so, basically, the only reason I need a recording is so that I can put Yep. it through this AI software system through Teams. So Yes. that would Gotcha. generate Gotcha. my And notes. I know that's we're looking to replace it, but I'm gonna I'm obviously Yes. fix my problems in my own backyard first before I even discuss that with Connor. We can do something similar like that. And we can actually manage it with modify the outputs to be what Oakview wants, not the generic Yeah. ones, which will be cool. But so in this instance, what's stopping just so I'm clear and I can Mhmm. communicate Mhmm. back to the that I've spoken to you and done my job, Uh-huh. I will help. I'm not gonna drop this thing. This it's filenet.ai that when you're putting the recording file in, which you have access Yes. to and that's working Yes. fine, there's a problem Yes. with it. Yes. It is more Okay. lord, and send it to me. It won't load and send it to you. Do you think it's filenet.i No. doing that, or do you think it's your email? Oh, just the AI file notes for You sure. reckon it's like, so when you're uploading in the yeah. So do Mhmm. you reckon it's a filenet.i program is what you're suspecting? Yes. Yes. Alright. I'm gonna get so I don't think it's a system. I I don't look after the system because I'm not IT, but I know that I know that of that system, and I know that Daniel Yep. Glazenberg might have had some exposure to the system. So what I'm gonna do Okay. is I'm Yes.","start_word":2051,"end_word":2353,"sentiment":"neutral","sentiment_score":-0.05994970096957566},{"text":"gonna call up Connor on his day off just to go fucking bug him because I love I doing it.","start_word":2354,"end_word":2373,"sentiment":"negative","sentiment_score":-0.45517247915267944},{"text":"Right? right.","start_word":2374,"end_word":2375,"sentiment":"neutral","sentiment_score":-0.19985319674015045},{"text":"And just be like, well, he told me to talk to you, and I talk to you, and now we're both super confused. That's that's what I was gonna say. I was like, mate, you're sending people you're only a day off with your fucking feet up, and you're sending me in medium dark rabbit hole.","start_word":2376,"end_word":2431,"sentiment":"negative","sentiment_score":-0.4397865831851959},{"text":"Like, what are you doing? Yes. I'll Yeah. give him I'll give him a call, and I'll just say, hey, mate. This is a problem. This is the issue. Yes. Right? He might Yes. say to you, you know, give me a look at it tomorrow. But what I will Yep. offer is that, hey. If Daniel's across the solution and Daniel knows about it, maybe he can help Yes. in Connor's absence.","start_word":2432,"end_word":2504,"sentiment":"neutral","sentiment_score":-0.03989710286259651},{"text":"So That will be great.","start_word":2505,"end_word":2509,"sentiment":"positive","sentiment_score":0.4150463044643402},{"text":"I'll I'll leave that Yep. with the boss, but I promise I'll go give him a call now, and I'll let him know. Just just so I just for the Yeah. sake of being selfish of my problem, your call transcriptions just so I know, because I can I understand now this is a call recording and a phone I have problem? Your Yes. call transcription files, are they coming Yes. into you? If I call out, yes. Yes. I'm still having issues that if, like, if it's Inbound. an inbound reception call and it gets transferred through me, I don't Yep. always get an and if I don't get that initial one, I won't get the recording, which means I can't even put it through the system at all. So it's also That's preventing the noise. Yeah. But it's only well, if yeah. I Okay. get transferred Because because from the recording, the admin you should fee. always have access Yeah. to. You know what I mean? But I I even Like, there through was a couple that wasn't even there that I told Connor about that he just couldn't even see, and he's died either. because I can see all your outbound calls are working properly, but it's when we transfer in to you. Yes. And it's and certainly sometimes from certain people, so I don't know why. Yeah. But this is that's see, that's for me. We gotta get to the bottom of it. Actually, it should be the same every single time, whether it's Yeah. from Caden, whether it's from anyone. You know? Yeah. Exactly. Alright. I'm gonna go and have a look at this in further detail. Yep. I'll give Connor a call now, and I'll let him know about Yeah. the phone I have thing. And if Daniel calls you, it will be about that. Yes. Yep. I'm No guessing worries. it's affecting Carl too. Same problem. Yes. Yes. It Okay. does. Cool. Yep.","start_word":2510,"end_word":2839,"sentiment":"neutral","sentiment_score":-0.07766374305567958},{"text":"That's good.","start_word":2840,"end_word":2841,"sentiment":"positive","sentiment_score":0.3789421319961548},{"text":"I told him the two people were affected. Add some more pressure. Yes. I even told him that as well. So That's alright. I'll just send it back. yeah. Look. He's I'll I'll I'll ask him what he wants do. And if I need to help him Yeah. on his day off, I'll help him a little bit. So Yeah. okay. No.","start_word":2842,"end_word":2903,"sentiment":"neutral","sentiment_score":0.06643036969246403},{"text":"Great. We'll make it I appreciate happen. that, Curtis. Anytime. Nice speaking. It'd be lovely talking it as always. You too. We'll speak soon. Take care. Have a lovely Alright. day.","start_word":2904,"end_word":2934,"sentiment":"positive","sentiment_score":0.6042677164077759},{"text":"Bye. You too.","start_word":2935,"end_word":2937,"sentiment":"neutral","sentiment_score":0.2386314868927002}],"average":{"sentiment":"neutral","sentiment_score":-0.0554349426340585}}}}