{"metadata":{"transaction_key":"deprecated","request_id":"019db3cd-af1c-7fb0-b697-e58041ca7a02","sha256":"0474901dbc5e5b2da774d4c7ccd0d87da38f31cbe5a87fdb6fda96d715f8c0f9","created":"2026-04-22T06:08:16.456Z","duration":321.19193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1134,"output_tokens":69},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1224,"output_tokens":1227},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1224,"output_tokens":88}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. This is Carl speaking. This is Veronica from. How are you? I'm good. Do you got a couple of minutes for me? Yes? Alright. I'll try to make it quick for you, Kyle. But just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Perfect. And just your password on file for security, please. Yeah. Perfect. Now it is a pretty quick one for me, really. Just giving you a call just to give you a little bit of an update on the insurances after we spoke last time. Now I think you have spoken to my colleague Jack as well, but we went back to Futura, their insurance company, after we spoke last time just to see if they were happy to kind of revisit things when the alcohol had been reduced to four and then also that your doctor hadn't really suggested a reduction in alcohol as long as he was happy with the scans after the migraine. So we went back to the underwriter, and they said that they're happy to reopen the case, which is good. So it's it's still with them at the moment for an assessment, but they have I think they have requested just some blood from your doctor. So it should be with your doctor at the moment. Now I think from memory as well last time we spoke, you said you're probably due to see him sooner. No. That's all good. No. That's all good. So if you do hear from your doctor or anything telling you about this, it's just the insurer asking this some blood as well just so we can presume with the insurance application, which is good. Now I know you have already signed the the statement from Jack as well, which is fantastic. And the last thing they have asked of me is just a health declaration form. So to make it easier for you, I'm happy to prefill it for you, ask the question, and then I will tomorrow when Jackie's back in, he's just off sick today, I will get him just to send it to you for signing and just to make sure that's all good, and we can submit that. Is that okay? Yep. Perfect. Now there are just one, two, three, four, five, six multiple choice questions, and that should make it easy. Now it does say here as well so it's a declaration of ongoing health and circumstances. So it says before answering the below questions, you should review the application summary that was sent to you when you initially applied for the cover. Please contact us if you'd like a copy, blah blah blah. So, basically, since your initial application for cover, has there been any changes to your, a, occupation, work status, work duties, or employment or income? No. Perfect. Family medical history? No. Great. A medical history, health, or personal circumstances? No. So the only thing here is I will go back and check. Because at the time we we had noted 10 standard drinks. So I'll yeah. So just so we can get that, I will take yes. And when it says please provide full details, I will write standard drinks reduced to four per week. And do you remember again roughly how long that's been? A couple of couple of months. Would you say two, three, four, roughly about three months. Okay. Perfect. I will prefill this for you. Just triple check that I've done it right. Otherwise, no changes, which is good. And have you had any changes to your overseas travel arrangements or residency status? Perfect. And last one is participation in any hazardous activities or sports. No. Great. That was everything. So like I said, what I will do is I will prefill this document. And then tomorrow when Jack is in, he will just email it to you. I can get him to send you a quick text message if you'd like when he sends it just so you know. That's okay. I will let him know to send you a quick text when he sends that through. Have a look at it just to make sure I completed it correctly for you. And then, otherwise, happy if you sign it, and we'll submit it to Futura as well. And then, yeah, underwriting tend tend to take a little bit of a process, but we'll just keep following up with them. And, hopefully, once they get that blood, we can get those insurances sorted for you. Perfect. No. That's okay. That was everything for me today. Do you have any other questions before I let you go? No. Amazing. Thank you so much for your time, Kyle, and I look forward to speaking with you soon again. Thanks. Bye.","confidence":0.9980469,"words":[{"word":"hello","start":2.32,"end":2.6399999,"confidence":0.8383789,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.023819854483008385},{"word":"this","start":2.6399999,"end":2.96,"confidence":0.703125,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.03066612407565117},{"word":"is","start":2.96,"end":3.04,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02622457779943943},{"word":"carl","start":3.04,"end":3.28,"confidence":0.52246094,"punctuated_word":"Carl","sentiment":"neutral","sentiment_score":0.031395263969898224},{"word":"speaking","start":3.28,"end":3.78,"confidence":0.97314453,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.036935195326805115},{"word":"this","start":4.96,"end":5.2799997,"confidence":0.9970703,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.12313324213027954},{"word":"is","start":5.2799997,"end":5.44,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13311320543289185},{"word":"veronica","start":5.44,"end":5.92,"confidence":0.9707031,"punctuated_word":"Veronica","sentiment":"neutral","sentiment_score":0.16685351729393005},{"word":"from","start":5.92,"end":6.12,"confidence":0.52233887,"punctuated_word":"from.","sentiment":"neutral","sentiment_score":0.1575796902179718},{"word":"how","start":6.12,"end":6.3199997,"confidence":0.7783203,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.1685829609632492},{"word":"are","start":6.3199997,"end":6.8199997,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.15355800092220306},{"word":"you","start":7.2799997,"end":7.7799997,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.18114326894283295},{"word":"i'm","start":9.2,"end":9.5199995,"confidence":0.82006836,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5145670175552368},{"word":"good","start":9.5199995,"end":10.0199995,"confidence":0.84936523,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4601402878761291},{"word":"do","start":10.32,"end":10.48,"confidence":0.6401367,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.14340436458587646},{"word":"you","start":10.48,"end":10.639999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.16078773140907288},{"word":"got","start":10.639999,"end":10.8,"confidence":0.99121094,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.18772092461586},{"word":"a","start":10.8,"end":10.88,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1806824803352356},{"word":"couple","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.12150874733924866},{"word":"of","start":11.12,"end":11.28,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10207374393939972},{"word":"minutes","start":11.28,"end":11.679999,"confidence":1.0,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.12189368903636932},{"word":"for","start":11.679999,"end":11.84,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11361456662416458},{"word":"me","start":11.84,"end":12.34,"confidence":1.0,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.1432618796825409},{"word":"yes","start":14.405,"end":14.804999,"confidence":0.7458496,"punctuated_word":"Yes?","sentiment":"neutral","sentiment_score":0.10513130575418472},{"word":"alright","start":14.804999,"end":15.125,"confidence":0.9995117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.10641644895076752},{"word":"i'll","start":15.125,"end":15.285,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.11795003712177277},{"word":"try","start":15.285,"end":15.525,"confidence":0.98828125,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.1276147961616516},{"word":"to","start":15.525,"end":15.684999,"confidence":0.7573242,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14718949794769287},{"word":"make","start":15.684999,"end":15.924999,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.13811609148979187},{"word":"it","start":15.924999,"end":16.005,"confidence":0.9770508,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.13318859040737152},{"word":"quick","start":16.005,"end":16.324999,"confidence":0.9921875,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.1410752832889557},{"word":"for","start":16.324999,"end":16.485,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1561051607131958},{"word":"you","start":16.485,"end":16.724998,"confidence":0.9975586,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.16245901584625244},{"word":"kyle","start":16.724998,"end":17.224998,"confidence":0.982666,"punctuated_word":"Kyle.","sentiment":"neutral","sentiment_score":0.11538524925708772},{"word":"but","start":17.525,"end":17.685,"confidence":0.5541992,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.05754433572292328},{"word":"just","start":17.685,"end":17.845,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02289748564362526},{"word":"before","start":17.845,"end":18.164999,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.016183270141482353},{"word":"i","start":18.164999,"end":18.244999,"confidence":0.6118164,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04527992010116577},{"word":"do","start":18.244999,"end":18.404999,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.03663703799247742},{"word":"go","start":18.404999,"end":18.485,"confidence":0.9863281,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.03414519876241684},{"word":"any","start":18.485,"end":18.724998,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.026638319715857502},{"word":"further","start":18.724998,"end":19.045,"confidence":0.9975586,"punctuated_word":"further,","sentiment":"neutral","sentiment_score":0.02324339747428894},{"word":"i","start":19.045,"end":19.125,"confidence":0.8881836,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.035663947463035583},{"word":"just","start":19.125,"end":19.285,"confidence":0.79541016,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.049183666706085205},{"word":"need","start":19.285,"end":19.605,"confidence":0.94970703,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.03688931465148926},{"word":"to","start":19.605,"end":19.765,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03417552262544632},{"word":"let","start":19.765,"end":19.925,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.03238891810178757},{"word":"you","start":19.925,"end":20.085,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.031400758773088455},{"word":"know","start":20.085,"end":20.244999,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.03359335660934448},{"word":"that","start":20.244999,"end":20.404999,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.026089321821928024},{"word":"our","start":20.404999,"end":20.564999,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.019142407923936844},{"word":"calls","start":20.564999,"end":20.805,"confidence":0.99902344,"punctuated_word":"calls","sentiment":"neutral","sentiment_score":0.030341215431690216},{"word":"are","start":20.805,"end":20.965,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.022023843601346016},{"word":"being","start":20.965,"end":21.125,"confidence":1.0,"punctuated_word":"being","sentiment":"neutral","sentiment_score":0.02076425589621067},{"word":"recorded","start":21.125,"end":21.525,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":0.027846498414874077},{"word":"for","start":21.525,"end":21.685,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.021764585748314857},{"word":"quality","start":21.685,"end":22.005,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.03137780725955963},{"word":"and","start":22.005,"end":22.165,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.029183797538280487},{"word":"coaching","start":22.165,"end":22.564999,"confidence":0.99902344,"punctuated_word":"coaching","sentiment":"neutral","sentiment_score":0.042324017733335495},{"word":"purposes","start":22.564999,"end":23.044998,"confidence":0.88256836,"punctuated_word":"purposes,","sentiment":"neutral","sentiment_score":0.03828879073262215},{"word":"if","start":23.044998,"end":23.205,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.054126061499118805},{"word":"that's","start":23.205,"end":23.445,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.057927679270505905},{"word":"okay","start":23.445,"end":23.945,"confidence":0.8430176,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.07121633738279343},{"word":"perfect","start":25.54,"end":26.04,"confidence":0.9926758,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.4995793402194977},{"word":"and","start":26.34,"end":26.58,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2304223924875259},{"word":"just","start":26.58,"end":26.98,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.20226655900478363},{"word":"your","start":26.98,"end":27.3,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.17653274536132812},{"word":"password","start":27.3,"end":27.7,"confidence":0.9316406,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.24708624184131625},{"word":"on","start":27.7,"end":27.86,"confidence":0.68408203,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.19100883603096008},{"word":"file","start":27.86,"end":28.1,"confidence":1.0,"punctuated_word":"file","sentiment":"neutral","sentiment_score":0.20625154674053192},{"word":"for","start":28.1,"end":28.26,"confidence":0.9892578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.128226175904274},{"word":"security","start":28.26,"end":28.74,"confidence":0.99902344,"punctuated_word":"security,","sentiment":"neutral","sentiment_score":0.1250026822090149},{"word":"please","start":28.74,"end":29.24,"confidence":0.9494629,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.17693209648132324},{"word":"yeah","start":31.06,"end":31.54,"confidence":0.7644043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.24345657229423523},{"word":"perfect","start":31.54,"end":32.04,"confidence":0.99902344,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.4456329941749573},{"word":"now","start":32.66,"end":32.9,"confidence":0.99902344,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.3213346302509308},{"word":"it","start":32.9,"end":33.14,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2991803288459778},{"word":"is","start":33.14,"end":33.22,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.26690855622291565},{"word":"a","start":33.22,"end":33.38,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3025720715522766},{"word":"pretty","start":33.38,"end":33.62,"confidence":1.0,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.31850358843803406},{"word":"quick","start":33.62,"end":33.86,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.279335081577301},{"word":"one","start":33.86,"end":34.1,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.30112650990486145},{"word":"for","start":34.1,"end":34.34,"confidence":0.94970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2636069655418396},{"word":"me","start":34.34,"end":34.66,"confidence":0.8474121,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.3140702247619629},{"word":"really","start":34.66,"end":35.16,"confidence":0.8510742,"punctuated_word":"really.","sentiment":"neutral","sentiment_score":0.32217174768447876},{"word":"just","start":35.22,"end":35.54,"confidence":0.9921875,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.2079382836818695},{"word":"giving","start":35.54,"end":35.78,"confidence":0.99902344,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.18303272128105164},{"word":"you","start":35.78,"end":35.86,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20827627182006836},{"word":"a","start":35.86,"end":35.94,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1923399716615677},{"word":"call","start":35.94,"end":36.18,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.14547273516654968},{"word":"just","start":36.18,"end":36.34,"confidence":0.94921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2165413349866867},{"word":"to","start":36.34,"end":36.42,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16989654302597046},{"word":"give","start":36.42,"end":36.5,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.15186922252178192},{"word":"you","start":36.5,"end":36.66,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19020868837833405},{"word":"a","start":36.66,"end":36.739998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.168829083442688},{"word":"little","start":36.739998,"end":36.9,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.15877097845077515},{"word":"bit","start":36.9,"end":37.059998,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.1687546670436859},{"word":"of","start":37.059998,"end":37.14,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1960943639278412},{"word":"an","start":37.14,"end":37.22,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.17745184898376465},{"word":"update","start":37.22,"end":37.54,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.13186593353748322},{"word":"on","start":37.54,"end":37.62,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.12770667672157288},{"word":"the","start":37.62,"end":37.78,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14416392147541046},{"word":"insurances","start":37.78,"end":38.28,"confidence":1.0,"punctuated_word":"insurances","sentiment":"neutral","sentiment_score":0.11543016880750656},{"word":"after","start":38.42,"end":38.66,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.11125820130109788},{"word":"we","start":38.66,"end":38.82,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13155560195446014},{"word":"spoke","start":38.82,"end":39.14,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.10524699091911316},{"word":"last","start":39.14,"end":39.46,"confidence":0.9550781,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.11159192025661469},{"word":"time","start":39.46,"end":39.825,"confidence":0.99902344,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.14176985621452332},{"word":"now","start":41.665,"end":41.825,"confidence":0.88671875,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.107167549431324},{"word":"i","start":41.825,"end":41.985,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09202389419078828},{"word":"think","start":41.985,"end":42.145,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.08013422042131424},{"word":"you","start":42.145,"end":42.305,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09911932051181792},{"word":"have","start":42.305,"end":42.465,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09487167000770567},{"word":"spoken","start":42.465,"end":42.785,"confidence":0.99902344,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":0.06863664090633392},{"word":"to","start":42.785,"end":42.865,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08450570702552795},{"word":"my","start":42.865,"end":43.025,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.09367597103118896},{"word":"colleague","start":43.025,"end":43.345,"confidence":1.0,"punctuated_word":"colleague","sentiment":"neutral","sentiment_score":0.0880151316523552},{"word":"jack","start":43.345,"end":43.585,"confidence":0.62841797,"punctuated_word":"Jack","sentiment":"neutral","sentiment_score":0.07487429678440094},{"word":"as","start":43.585,"end":43.745,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.08313050866127014},{"word":"well","start":43.745,"end":43.985,"confidence":0.97094727,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.0839645117521286},{"word":"but","start":43.985,"end":44.225002,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.07468384504318237},{"word":"we","start":44.225002,"end":44.305,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06114654242992401},{"word":"went","start":44.305,"end":44.625,"confidence":1.0,"punctuated_word":"went","sentiment":"neutral","sentiment_score":0.05859842151403427},{"word":"back","start":44.625,"end":44.785,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05326172709465027},{"word":"to","start":44.785,"end":45.285,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04079489037394523},{"word":"futura","start":45.585,"end":46.085,"confidence":0.7166341,"punctuated_word":"Futura,","sentiment":"neutral","sentiment_score":0.05421276390552521},{"word":"their","start":46.305,"end":46.705,"confidence":0.28759766,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.0481790266931057},{"word":"insurance","start":46.705,"end":47.205,"confidence":0.90283203,"punctuated_word":"insurance","sentiment":"neutral","sentiment_score":0.07595985382795334},{"word":"company","start":47.985,"end":48.485,"confidence":0.78271484,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":0.07008835673332214},{"word":"after","start":48.625,"end":48.865,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.0684887021780014},{"word":"we","start":48.865,"end":49.025,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08985626697540283},{"word":"spoke","start":49.025,"end":49.425,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.07589735090732574},{"word":"last","start":49.425,"end":49.665,"confidence":0.99902344,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.060372281819581985},{"word":"time","start":49.665,"end":50.145,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.06825848668813705},{"word":"just","start":50.145,"end":50.465,"confidence":0.9003906,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0986759066581726},{"word":"to","start":50.465,"end":50.545,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06833623349666595},{"word":"see","start":50.545,"end":50.705,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.07401330769062042},{"word":"if","start":50.705,"end":50.865,"confidence":0.98291016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0991569235920906},{"word":"they","start":50.865,"end":51.025,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.10534197092056274},{"word":"were","start":51.025,"end":51.185,"confidence":1.0,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.11424221098423004},{"word":"happy","start":51.185,"end":51.505,"confidence":1.0,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.12259285151958466},{"word":"to","start":51.505,"end":51.665,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17511197924613953},{"word":"kind","start":51.665,"end":51.825,"confidence":0.9902344,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":0.16897478699684143},{"word":"of","start":51.825,"end":51.985,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1823967844247818},{"word":"revisit","start":51.985,"end":52.485,"confidence":0.9902344,"punctuated_word":"revisit","sentiment":"neutral","sentiment_score":0.17793045938014984},{"word":"things","start":52.545,"end":53.04,"confidence":0.9873047,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.1683204174041748},{"word":"when","start":53.52,"end":54.02,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.1366716027259827},{"word":"the","start":54.64,"end":54.88,"confidence":0.625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12921752035617828},{"word":"alcohol","start":54.88,"end":55.2,"confidence":1.0,"punctuated_word":"alcohol","sentiment":"neutral","sentiment_score":0.04961206763982773},{"word":"had","start":55.2,"end":55.440002,"confidence":0.9819336,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.09850528091192244},{"word":"been","start":55.440002,"end":55.600002,"confidence":0.9970703,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.1465526819229126},{"word":"reduced","start":55.600002,"end":56.0,"confidence":1.0,"punctuated_word":"reduced","sentiment":"neutral","sentiment_score":0.07387328147888184},{"word":"to","start":56.0,"end":56.16,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09103617072105408},{"word":"four","start":56.16,"end":56.48,"confidence":0.7553711,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.06932023167610168},{"word":"and","start":56.48,"end":56.72,"confidence":0.48217773,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08289144188165665},{"word":"then","start":56.72,"end":56.96,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.11055195331573486},{"word":"also","start":56.96,"end":57.28,"confidence":0.78564453,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.09387968480587006},{"word":"that","start":57.28,"end":57.52,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1107064038515091},{"word":"your","start":57.52,"end":57.760002,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12021514773368835},{"word":"doctor","start":57.760002,"end":58.08,"confidence":1.0,"punctuated_word":"doctor","sentiment":"neutral","sentiment_score":0.0913180261850357},{"word":"hadn't","start":58.08,"end":58.4,"confidence":0.9890137,"punctuated_word":"hadn't","sentiment":"neutral","sentiment_score":0.09114092588424684},{"word":"really","start":58.4,"end":58.72,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.05419336259365082},{"word":"suggested","start":58.72,"end":59.22,"confidence":0.99902344,"punctuated_word":"suggested","sentiment":"neutral","sentiment_score":0.07040107250213623},{"word":"a","start":59.600002,"end":59.760002,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0824102908372879},{"word":"reduction","start":59.760002,"end":60.260002,"confidence":1.0,"punctuated_word":"reduction","sentiment":"neutral","sentiment_score":0.04420018196105957},{"word":"in","start":60.32,"end":60.4,"confidence":0.50878906,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03650681674480438},{"word":"alcohol","start":60.4,"end":60.88,"confidence":1.0,"punctuated_word":"alcohol","sentiment":"neutral","sentiment_score":0.02779967710375786},{"word":"as","start":60.88,"end":61.04,"confidence":0.98535156,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.07755585014820099},{"word":"long","start":61.04,"end":61.2,"confidence":0.97265625,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.1084401309490204},{"word":"as","start":61.2,"end":61.28,"confidence":0.9921875,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1313684582710266},{"word":"he","start":61.28,"end":61.440002,"confidence":0.98291016,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.13620394468307495},{"word":"was","start":61.440002,"end":61.68,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0960204377770424},{"word":"happy","start":61.68,"end":62.0,"confidence":1.0,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.11004389822483064},{"word":"with","start":62.0,"end":62.4,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.18061387538909912},{"word":"the","start":62.4,"end":62.56,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1656801402568817},{"word":"scans","start":62.56,"end":63.04,"confidence":0.9550781,"punctuated_word":"scans","sentiment":"neutral","sentiment_score":0.17877964675426483},{"word":"after","start":63.04,"end":63.28,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.16310735046863556},{"word":"the","start":63.28,"end":63.440002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1294768750667572},{"word":"migraine","start":63.440002,"end":63.940002,"confidence":0.97680664,"punctuated_word":"migraine.","sentiment":"neutral","sentiment_score":0.11128273606300354},{"word":"so","start":65.2,"end":65.520004,"confidence":0.8676758,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1346796303987503},{"word":"we","start":65.520004,"end":65.68,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.1403433084487915},{"word":"went","start":65.68,"end":65.92,"confidence":0.9980469,"punctuated_word":"went","sentiment":"neutral","sentiment_score":0.16421794891357422},{"word":"back","start":65.92,"end":66.16,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.170204296708107},{"word":"to","start":66.16,"end":66.4,"confidence":0.97265625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13919806480407715},{"word":"the","start":66.4,"end":66.880005,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14532923698425293},{"word":"underwriter","start":66.880005,"end":67.380005,"confidence":0.81103516,"punctuated_word":"underwriter,","sentiment":"neutral","sentiment_score":0.14848537743091583},{"word":"and","start":68.025,"end":68.185005,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13517817854881287},{"word":"they","start":68.185005,"end":68.345,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.1401018500328064},{"word":"said","start":68.345,"end":68.505005,"confidence":0.99902344,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.19263829290866852},{"word":"that","start":68.505005,"end":68.825005,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.202603280544281},{"word":"they're","start":68.825005,"end":68.905,"confidence":0.9025879,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":0.260244756937027},{"word":"happy","start":68.905,"end":69.225,"confidence":0.9941406,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.3041924834251404},{"word":"to","start":69.225,"end":69.385,"confidence":0.9951172,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3654803335666657},{"word":"reopen","start":69.385,"end":69.865,"confidence":0.99902344,"punctuated_word":"reopen","sentiment":"positive","sentiment_score":0.3487452268600464},{"word":"the","start":69.865,"end":69.945,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3087373673915863},{"word":"case","start":69.945,"end":70.265,"confidence":0.99365234,"punctuated_word":"case,","sentiment":"positive","sentiment_score":0.3361133635044098},{"word":"which","start":70.265,"end":70.505005,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.2983535826206207},{"word":"is","start":70.505005,"end":70.585,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.28530508279800415},{"word":"good","start":70.585,"end":71.085,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.23865678906440735},{"word":"so","start":71.785,"end":72.105,"confidence":0.97314453,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2695551812648773},{"word":"it's","start":72.105,"end":72.585,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.24313712120056152},{"word":"it's","start":72.585,"end":72.905,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2330322712659836},{"word":"still","start":72.905,"end":73.225,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.13668695092201233},{"word":"with","start":73.225,"end":73.385,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11195337772369383},{"word":"them","start":73.385,"end":73.625,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.12581214308738708},{"word":"at","start":73.625,"end":73.785,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.17345231771469116},{"word":"the","start":73.785,"end":73.865,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.19075380265712735},{"word":"moment","start":73.865,"end":74.365,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":0.2538190484046936},{"word":"for","start":74.905,"end":75.385,"confidence":0.86035156,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2257281094789505},{"word":"an","start":75.385,"end":75.545,"confidence":0.91748047,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.2630622386932373},{"word":"assessment","start":75.545,"end":76.045,"confidence":0.9284668,"punctuated_word":"assessment,","sentiment":"neutral","sentiment_score":0.1822037398815155},{"word":"but","start":77.065,"end":77.545,"confidence":0.96533203,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.125152587890625},{"word":"they","start":77.545,"end":77.865005,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.09626466035842896},{"word":"have","start":77.865005,"end":78.365005,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.11572004854679108},{"word":"i","start":78.825005,"end":78.985,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10543590784072876},{"word":"think","start":78.985,"end":79.225,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.11126783490180968},{"word":"they","start":79.225,"end":79.385,"confidence":0.98095703,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.11030581593513487},{"word":"have","start":79.385,"end":79.625,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10210638493299484},{"word":"requested","start":79.625,"end":80.125,"confidence":1.0,"punctuated_word":"requested","sentiment":"neutral","sentiment_score":0.08199518918991089},{"word":"just","start":81.065,"end":81.305,"confidence":0.71728516,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11266107857227324},{"word":"some","start":81.305,"end":81.625,"confidence":0.99609375,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.10072478652000429},{"word":"blood","start":81.625,"end":82.125,"confidence":0.9970703,"punctuated_word":"blood","sentiment":"neutral","sentiment_score":0.11690454185009004},{"word":"from","start":82.425,"end":82.745,"confidence":0.95410156,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08206919580698013},{"word":"your","start":82.745,"end":82.985,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1401093751192093},{"word":"doctor","start":82.985,"end":83.485,"confidence":0.8852539,"punctuated_word":"doctor.","sentiment":"neutral","sentiment_score":0.1144004613161087},{"word":"so","start":84.560005,"end":84.72,"confidence":0.90283203,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1227661520242691},{"word":"it","start":84.72,"end":84.880005,"confidence":0.71435547,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12965905666351318},{"word":"should","start":84.880005,"end":85.04,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.1283968836069107},{"word":"be","start":85.04,"end":85.28,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.11354942619800568},{"word":"with","start":85.28,"end":85.44,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0922604501247406},{"word":"your","start":85.44,"end":85.6,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10875321924686432},{"word":"doctor","start":85.6,"end":86.08,"confidence":1.0,"punctuated_word":"doctor","sentiment":"neutral","sentiment_score":0.09415620565414427},{"word":"at","start":86.08,"end":86.32,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.15731143951416016},{"word":"the","start":86.32,"end":86.48,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14840760827064514},{"word":"moment","start":86.48,"end":86.98,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.1671587973833084},{"word":"now","start":87.04,"end":87.28,"confidence":0.9970703,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.08910377323627472},{"word":"i","start":87.28,"end":87.44,"confidence":0.9716797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05270134285092354},{"word":"think","start":87.44,"end":87.6,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.04881293699145317},{"word":"from","start":87.6,"end":87.840004,"confidence":0.91748047,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.036052048206329346},{"word":"memory","start":87.840004,"end":88.16,"confidence":0.9614258,"punctuated_word":"memory","sentiment":"neutral","sentiment_score":0.06240095570683479},{"word":"as","start":88.16,"end":88.32,"confidence":0.80615234,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.05170946568250656},{"word":"well","start":88.32,"end":88.48,"confidence":0.8071289,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.05397891625761986},{"word":"last","start":88.48,"end":88.72,"confidence":0.49804688,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.05799354612827301},{"word":"time","start":88.72,"end":88.880005,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.04961335659027099},{"word":"we","start":88.880005,"end":89.04,"confidence":0.9941406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.054196782410144806},{"word":"spoke","start":89.04,"end":89.28,"confidence":0.9680176,"punctuated_word":"spoke,","sentiment":"neutral","sentiment_score":0.07555563747882843},{"word":"you","start":89.28,"end":89.44,"confidence":0.9707031,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08764518052339554},{"word":"said","start":89.44,"end":89.6,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.07536135613918304},{"word":"you're","start":89.6,"end":89.92,"confidence":0.95092773,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.07293751090765},{"word":"probably","start":89.92,"end":90.32,"confidence":1.0,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.12673573195934296},{"word":"due","start":90.32,"end":90.64,"confidence":0.99902344,"punctuated_word":"due","sentiment":"neutral","sentiment_score":0.10066921263933182},{"word":"to","start":90.64,"end":90.880005,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07758495211601257},{"word":"see","start":90.880005,"end":91.200005,"confidence":0.9921875,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.041843969374895096},{"word":"him","start":91.200005,"end":91.6,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.04837241396307945},{"word":"sooner","start":91.6,"end":92.1,"confidence":0.6591797,"punctuated_word":"sooner.","sentiment":"neutral","sentiment_score":0.053774453699588776},{"word":"no","start":95.36,"end":95.600006,"confidence":0.78466797,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.21818724274635315},{"word":"that's","start":95.600006,"end":95.92,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.2392185777425766},{"word":"all","start":95.92,"end":96.16,"confidence":0.9892578,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.20271745324134827},{"word":"good","start":96.16,"end":96.66,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":-0.13181787729263306},{"word":"no","start":97.365,"end":97.605,"confidence":0.9916992,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10627207905054092},{"word":"that's","start":97.605,"end":98.005,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.02411258779466152},{"word":"all","start":98.005,"end":98.325,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.06475139409303665},{"word":"good","start":98.325,"end":98.825,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.013964492827653883},{"word":"so","start":99.205,"end":99.525,"confidence":0.671875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.015576329082250597},{"word":"if","start":99.525,"end":99.685,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1045478880405426},{"word":"you","start":99.685,"end":99.845,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09770980477333067},{"word":"do","start":99.845,"end":100.085,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06973320990800858},{"word":"hear","start":100.085,"end":100.325,"confidence":0.9980469,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.04030916467308998},{"word":"from","start":100.325,"end":100.565,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02710047736763954},{"word":"your","start":100.565,"end":100.725,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03711923956871033},{"word":"doctor","start":100.725,"end":101.125,"confidence":1.0,"punctuated_word":"doctor","sentiment":"neutral","sentiment_score":0.01021220162510872},{"word":"or","start":101.125,"end":101.285,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04351971670985222},{"word":"anything","start":101.285,"end":101.785,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.037346139550209045},{"word":"telling","start":102.725,"end":103.125,"confidence":0.86621094,"punctuated_word":"telling","sentiment":"neutral","sentiment_score":0.02688346803188324},{"word":"you","start":103.125,"end":103.525,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017417646944522858},{"word":"about","start":103.525,"end":103.845,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.013912208378314972},{"word":"this","start":103.845,"end":104.165,"confidence":0.96606445,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.022307127714157104},{"word":"it's","start":104.165,"end":104.405,"confidence":0.9951172,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.02684403955936432},{"word":"just","start":104.405,"end":104.645,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.057881541550159454},{"word":"the","start":104.645,"end":104.805,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03171241655945778},{"word":"insurer","start":104.805,"end":105.305,"confidence":0.9921875,"punctuated_word":"insurer","sentiment":"neutral","sentiment_score":0.046839483082294464},{"word":"asking","start":105.685,"end":106.185,"confidence":0.9970703,"punctuated_word":"asking","sentiment":"neutral","sentiment_score":0.029747840017080307},{"word":"this","start":106.485,"end":106.885,"confidence":0.33081055,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.015711333602666855},{"word":"some","start":107.045,"end":107.285,"confidence":0.99609375,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.005683375522494316},{"word":"blood","start":107.285,"end":107.785,"confidence":0.9838867,"punctuated_word":"blood","sentiment":"neutral","sentiment_score":-0.00003345683217048645},{"word":"as","start":108.165,"end":108.325,"confidence":0.5625,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.02896890975534916},{"word":"well","start":108.325,"end":108.825,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.05834293365478515},{"word":"just","start":109.045,"end":109.205,"confidence":0.6977539,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.043112389743328094},{"word":"so","start":109.205,"end":109.365,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.05079800635576248},{"word":"we","start":109.365,"end":109.525,"confidence":0.9951172,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.34000226855278015},{"word":"can","start":109.525,"end":109.604996,"confidence":0.9819336,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2936156988143921},{"word":"presume","start":109.604996,"end":110.104996,"confidence":0.9038086,"punctuated_word":"presume","sentiment":"positive","sentiment_score":0.38928958773612976},{"word":"with","start":110.165,"end":110.325,"confidence":0.87890625,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.5040726661682129},{"word":"the","start":110.325,"end":110.485,"confidence":0.9941406,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5288134217262268},{"word":"insurance","start":110.485,"end":110.985,"confidence":0.99902344,"punctuated_word":"insurance","sentiment":"positive","sentiment_score":0.44679251313209534},{"word":"application","start":111.045,"end":111.545,"confidence":0.98535156,"punctuated_word":"application,","sentiment":"positive","sentiment_score":0.47121620178222656},{"word":"which","start":111.685,"end":112.005,"confidence":1.0,"punctuated_word":"which","sentiment":"positive","sentiment_score":0.5442442297935486},{"word":"is","start":112.005,"end":112.245,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.6633079648017883},{"word":"good","start":112.245,"end":112.745,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5661793947219849},{"word":"now","start":113.03,"end":113.11,"confidence":0.9951172,"punctuated_word":"Now","sentiment":"positive","sentiment_score":0.6204007863998413},{"word":"i","start":113.11,"end":113.35,"confidence":0.9970703,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6623070240020752},{"word":"know","start":113.35,"end":113.43,"confidence":1.0,"punctuated_word":"know","sentiment":"positive","sentiment_score":0.6645238995552063},{"word":"you","start":113.43,"end":113.67,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7747973203659058},{"word":"have","start":113.67,"end":113.829994,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7428176999092102},{"word":"already","start":113.829994,"end":114.149994,"confidence":1.0,"punctuated_word":"already","sentiment":"positive","sentiment_score":0.814154863357544},{"word":"signed","start":114.149994,"end":114.549995,"confidence":0.99902344,"punctuated_word":"signed","sentiment":"positive","sentiment_score":0.7664137482643127},{"word":"the","start":114.549995,"end":114.78999,"confidence":0.9951172,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.8062394261360168},{"word":"the","start":114.78999,"end":115.11,"confidence":0.99609375,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7673574686050415},{"word":"statement","start":115.11,"end":115.61,"confidence":0.88720703,"punctuated_word":"statement","sentiment":"positive","sentiment_score":0.7388922572135925},{"word":"from","start":116.229996,"end":116.46999,"confidence":0.5649414,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.8037856817245483},{"word":"jack","start":116.46999,"end":116.78999,"confidence":0.9970703,"punctuated_word":"Jack","sentiment":"positive","sentiment_score":0.5749589800834656},{"word":"as","start":116.78999,"end":116.95,"confidence":0.9970703,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.7541338205337524},{"word":"well","start":116.95,"end":117.11,"confidence":0.9946289,"punctuated_word":"well,","sentiment":"positive","sentiment_score":0.7627644538879395},{"word":"which","start":117.11,"end":117.35,"confidence":1.0,"punctuated_word":"which","sentiment":"positive","sentiment_score":0.8391777873039246},{"word":"is","start":117.35,"end":117.509995,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.8721897602081299},{"word":"fantastic","start":117.509995,"end":118.009995,"confidence":0.9675293,"punctuated_word":"fantastic.","sentiment":"positive","sentiment_score":0.8019026517868042},{"word":"and","start":119.03,"end":119.189995,"confidence":0.93603516,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.5213016867637634},{"word":"the","start":119.189995,"end":119.35,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5924900770187378},{"word":"last","start":119.35,"end":119.67,"confidence":1.0,"punctuated_word":"last","sentiment":"positive","sentiment_score":0.34794291853904724},{"word":"thing","start":119.67,"end":119.909996,"confidence":1.0,"punctuated_word":"thing","sentiment":"positive","sentiment_score":0.5044392943382263},{"word":"they","start":119.909996,"end":120.07,"confidence":0.9941406,"punctuated_word":"they","sentiment":"positive","sentiment_score":0.5123077630996704},{"word":"have","start":120.07,"end":120.39,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.47592973709106445},{"word":"asked","start":120.39,"end":120.89,"confidence":0.99609375,"punctuated_word":"asked","sentiment":"positive","sentiment_score":0.4814287722110748},{"word":"of","start":121.27,"end":121.59,"confidence":0.99121094,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.33520713448524475},{"word":"me","start":121.59,"end":122.09,"confidence":0.99609375,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.38918358087539673},{"word":"is","start":122.46999,"end":122.78999,"confidence":0.9716797,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.30254751443862915},{"word":"just","start":122.78999,"end":123.11,"confidence":1.0,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.42579835653305054},{"word":"a","start":123.11,"end":123.27,"confidence":0.98291016,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.38352495431900024},{"word":"health","start":123.27,"end":123.67,"confidence":0.9838867,"punctuated_word":"health","sentiment":"neutral","sentiment_score":0.25723034143447876},{"word":"declaration","start":123.67,"end":124.17,"confidence":0.9970703,"punctuated_word":"declaration","sentiment":"neutral","sentiment_score":0.31962209939956665},{"word":"form","start":124.549995,"end":124.965,"confidence":0.98583984,"punctuated_word":"form.","sentiment":"neutral","sentiment_score":0.30027222633361816},{"word":"so","start":125.445,"end":125.765,"confidence":0.96240234,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.3546585440635681},{"word":"to","start":125.765,"end":126.005,"confidence":0.9707031,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3773101270198822},{"word":"make","start":126.005,"end":126.16499,"confidence":0.99902344,"punctuated_word":"make","sentiment":"positive","sentiment_score":0.40308621525764465},{"word":"it","start":126.16499,"end":126.325,"confidence":1.0,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.4244405329227447},{"word":"easier","start":126.325,"end":126.645,"confidence":0.5576172,"punctuated_word":"easier","sentiment":"positive","sentiment_score":0.532818615436554},{"word":"for","start":126.645,"end":126.884995,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6100839376449585},{"word":"you","start":126.884995,"end":127.384995,"confidence":0.99902344,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.47774675488471985},{"word":"i'm","start":127.765,"end":128.08499,"confidence":0.9494629,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5663104057312012},{"word":"happy","start":128.08499,"end":128.565,"confidence":0.9838867,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.6120137572288513},{"word":"to","start":128.565,"end":128.885,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7146114110946655},{"word":"prefill","start":128.885,"end":129.285,"confidence":0.7832031,"punctuated_word":"prefill","sentiment":"positive","sentiment_score":0.6323733329772949},{"word":"it","start":129.285,"end":129.525,"confidence":0.99902344,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.6133673191070557},{"word":"for","start":129.525,"end":129.685,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6327853798866272},{"word":"you","start":129.685,"end":130.185,"confidence":0.86987305,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.5600776076316833},{"word":"ask","start":130.485,"end":130.72499,"confidence":0.99316406,"punctuated_word":"ask","sentiment":"positive","sentiment_score":0.5101456642150879},{"word":"the","start":130.72499,"end":130.885,"confidence":0.93115234,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4308021664619446},{"word":"question","start":130.885,"end":131.385,"confidence":0.80566406,"punctuated_word":"question,","sentiment":"positive","sentiment_score":0.4421371817588806},{"word":"and","start":132.00499,"end":132.165,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2811528444290161},{"word":"then","start":132.165,"end":132.485,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.30920371413230896},{"word":"i","start":132.485,"end":132.64499,"confidence":0.9550781,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2843342125415802},{"word":"will","start":132.64499,"end":132.885,"confidence":0.9111328,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.3063604533672333},{"word":"tomorrow","start":133.205,"end":133.605,"confidence":0.99902344,"punctuated_word":"tomorrow","sentiment":"positive","sentiment_score":0.34572750329971313},{"word":"when","start":133.605,"end":133.845,"confidence":0.82128906,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.25116264820098877},{"word":"jackie's","start":133.845,"end":134.245,"confidence":0.70751953,"punctuated_word":"Jackie's","sentiment":"neutral","sentiment_score":0.2410373687744141},{"word":"back","start":134.245,"end":134.485,"confidence":0.99316406,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.19209203124046328},{"word":"in","start":134.485,"end":134.64499,"confidence":0.91967773,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":0.2215303480625153},{"word":"he's","start":134.64499,"end":134.885,"confidence":0.98828125,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":0.20413997769355777},{"word":"just","start":134.885,"end":135.125,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.14172987639904022},{"word":"off","start":135.125,"end":135.285,"confidence":0.96533203,"punctuated_word":"off","sentiment":"neutral","sentiment_score":0.11551976203918456},{"word":"sick","start":135.285,"end":135.605,"confidence":0.6645508,"punctuated_word":"sick","sentiment":"neutral","sentiment_score":0.09847430884838104},{"word":"today","start":135.605,"end":136.105,"confidence":0.8210449,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.29374009370803833},{"word":"i","start":136.245,"end":136.325,"confidence":0.9941406,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.39935967326164246},{"word":"will","start":136.325,"end":136.565,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.3059537708759308},{"word":"get","start":136.565,"end":136.72499,"confidence":1.0,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.333488404750824},{"word":"him","start":136.72499,"end":136.965,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.2569981813430786},{"word":"just","start":136.965,"end":137.25,"confidence":0.9770508,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.3928259611129761},{"word":"to","start":137.25,"end":137.33,"confidence":0.9838867,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3783077895641327},{"word":"send","start":137.33,"end":137.57,"confidence":1.0,"punctuated_word":"send","sentiment":"positive","sentiment_score":0.39127957820892334},{"word":"it","start":137.57,"end":137.65,"confidence":0.9980469,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.3711531460285187},{"word":"to","start":137.65,"end":137.73,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.38187599182128906},{"word":"you","start":137.73,"end":138.21,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4369190037250519},{"word":"for","start":138.21,"end":138.37,"confidence":0.9819336,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3836532533168793},{"word":"signing","start":138.37,"end":138.77,"confidence":1.0,"punctuated_word":"signing","sentiment":"positive","sentiment_score":0.34204208850860596},{"word":"and","start":138.77,"end":138.93,"confidence":0.9604492,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.37704452872276306},{"word":"just","start":138.93,"end":139.09,"confidence":0.99609375,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.43192610144615173},{"word":"to","start":139.09,"end":139.17,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.408940076828003},{"word":"make","start":139.17,"end":139.33,"confidence":1.0,"punctuated_word":"make","sentiment":"positive","sentiment_score":0.36637410521507263},{"word":"sure","start":139.33,"end":139.49,"confidence":1.0,"punctuated_word":"sure","sentiment":"positive","sentiment_score":0.3874050974845886},{"word":"that's","start":139.49,"end":139.73,"confidence":0.99609375,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.4110918641090393},{"word":"all","start":139.73,"end":139.89,"confidence":1.0,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.398867130279541},{"word":"good","start":139.89,"end":140.13,"confidence":0.88793945,"punctuated_word":"good,","sentiment":"neutral","sentiment_score":0.3276515603065491},{"word":"and","start":140.13,"end":140.29,"confidence":0.9980469,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.3575827479362488},{"word":"we","start":140.29,"end":140.45,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.4014018476009369},{"word":"can","start":140.45,"end":140.69,"confidence":0.83740234,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.4065198302268982},{"word":"submit","start":140.69,"end":141.09,"confidence":1.0,"punctuated_word":"submit","sentiment":"positive","sentiment_score":0.368701308965683},{"word":"that","start":141.09,"end":141.33,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.31872880458831787},{"word":"is","start":141.33,"end":141.49,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.14473357796669006},{"word":"that","start":141.49,"end":141.65,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.18911375105381012},{"word":"okay","start":141.65,"end":142.15,"confidence":1.0,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.1530432105064392},{"word":"yep","start":143.25,"end":143.73,"confidence":0.8498535,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.31528013944625854},{"word":"perfect","start":143.73,"end":144.23,"confidence":0.9980469,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.5509130954742432},{"word":"now","start":144.53,"end":144.77,"confidence":0.99902344,"punctuated_word":"Now","sentiment":"positive","sentiment_score":0.3483757972717285},{"word":"there","start":144.77,"end":145.17,"confidence":0.95947266,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.27419233322143555},{"word":"are","start":145.17,"end":145.41,"confidence":0.9941406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.3273661136627197},{"word":"just","start":145.41,"end":145.73,"confidence":0.9838867,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2890456020832062},{"word":"one","start":145.73,"end":145.97,"confidence":0.9433594,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.2533271014690399},{"word":"two","start":145.97,"end":146.21,"confidence":0.9980469,"punctuated_word":"two,","sentiment":"neutral","sentiment_score":0.20266805589199063},{"word":"three","start":146.21,"end":146.45,"confidence":0.99902344,"punctuated_word":"three,","sentiment":"neutral","sentiment_score":0.18702879548072815},{"word":"four","start":146.45,"end":146.61,"confidence":0.99902344,"punctuated_word":"four,","sentiment":"neutral","sentiment_score":0.21187689900398257},{"word":"five","start":146.61,"end":146.77,"confidence":0.99853516,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.2348372787237167},{"word":"six","start":146.77,"end":147.01,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.2686437666416168},{"word":"multiple","start":147.01,"end":147.49,"confidence":0.90234375,"punctuated_word":"multiple","sentiment":"neutral","sentiment_score":0.2754475772380829},{"word":"choice","start":147.49,"end":147.81,"confidence":1.0,"punctuated_word":"choice","sentiment":"neutral","sentiment_score":0.24664245545864105},{"word":"questions","start":147.81,"end":148.31,"confidence":0.7393799,"punctuated_word":"questions,","sentiment":"neutral","sentiment_score":0.2082200348377228},{"word":"and","start":149.33,"end":149.57,"confidence":0.91259766,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.43594521284103394},{"word":"that","start":149.57,"end":149.955,"confidence":0.99316406,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5318235158920288},{"word":"should","start":150.755,"end":150.835,"confidence":0.37182617,"punctuated_word":"should","sentiment":"positive","sentiment_score":0.604092538356781},{"word":"make","start":150.835,"end":151.075,"confidence":0.99902344,"punctuated_word":"make","sentiment":"positive","sentiment_score":0.5726104974746704},{"word":"it","start":151.075,"end":151.315,"confidence":1.0,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.49820590019226074},{"word":"easy","start":151.315,"end":151.815,"confidence":0.9790039,"punctuated_word":"easy.","sentiment":"positive","sentiment_score":0.4068925678730011},{"word":"now","start":152.195,"end":152.515,"confidence":1.0,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.17407967150211334},{"word":"it","start":152.515,"end":152.675,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1452586054801941},{"word":"does","start":152.675,"end":152.91501,"confidence":1.0,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.11782879382371902},{"word":"say","start":152.91501,"end":153.155,"confidence":0.9980469,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.11740589886903764},{"word":"here","start":153.155,"end":153.475,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.11170770972967148},{"word":"as","start":153.475,"end":153.635,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10445673763751984},{"word":"well","start":153.635,"end":153.795,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.11246678233146667},{"word":"so","start":153.955,"end":154.115,"confidence":0.8964844,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1078617125749588},{"word":"it's","start":154.115,"end":154.275,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0783519595861435},{"word":"a","start":154.275,"end":154.595,"confidence":0.96875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0817548930644989},{"word":"declaration","start":154.595,"end":155.095,"confidence":1.0,"punctuated_word":"declaration","sentiment":"neutral","sentiment_score":0.09859878569841383},{"word":"of","start":155.235,"end":155.55501,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07033761590719223},{"word":"ongoing","start":155.55501,"end":156.035,"confidence":0.99902344,"punctuated_word":"ongoing","sentiment":"neutral","sentiment_score":0.10432901978492735},{"word":"health","start":156.035,"end":156.475,"confidence":0.9980469,"punctuated_word":"health","sentiment":"neutral","sentiment_score":0.07116550952196121},{"word":"and","start":156.475,"end":156.91501,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07171756029129028},{"word":"circumstances","start":156.91501,"end":157.41501,"confidence":0.9970703,"punctuated_word":"circumstances.","sentiment":"neutral","sentiment_score":0.06729734688997269},{"word":"so","start":158.275,"end":158.515,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09171772003173828},{"word":"it","start":158.515,"end":158.675,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05810917168855667},{"word":"says","start":158.675,"end":159.175,"confidence":0.9970703,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.05546049028635025},{"word":"before","start":159.315,"end":159.715,"confidence":0.52490234,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.047409407794475555},{"word":"answering","start":159.715,"end":160.195,"confidence":1.0,"punctuated_word":"answering","sentiment":"neutral","sentiment_score":0.05832425504922867},{"word":"the","start":160.195,"end":160.355,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05976187810301781},{"word":"below","start":160.355,"end":160.835,"confidence":0.99902344,"punctuated_word":"below","sentiment":"neutral","sentiment_score":0.05334412306547165},{"word":"questions","start":160.835,"end":161.335,"confidence":0.99365234,"punctuated_word":"questions,","sentiment":"neutral","sentiment_score":0.04971063882112503},{"word":"you","start":161.475,"end":161.635,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06221095472574234},{"word":"should","start":161.635,"end":161.875,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.04949091002345085},{"word":"review","start":161.875,"end":162.115,"confidence":0.99902344,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.04961112886667251},{"word":"the","start":162.115,"end":162.6,"confidence":0.75,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08780267834663391},{"word":"application","start":163.08,"end":163.58,"confidence":0.54541016,"punctuated_word":"application","sentiment":"neutral","sentiment_score":0.051624249666929245},{"word":"summary","start":163.8,"end":164.20001,"confidence":1.0,"punctuated_word":"summary","sentiment":"neutral","sentiment_score":0.060196518898010254},{"word":"that","start":164.20001,"end":164.36,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07882790267467499},{"word":"was","start":164.36,"end":164.52,"confidence":0.9951172,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.06522298604249954},{"word":"sent","start":164.52,"end":164.84001,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.06851059198379517},{"word":"to","start":164.84001,"end":165.0,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0684642419219017},{"word":"you","start":165.0,"end":165.24,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0965384989976883},{"word":"when","start":165.24,"end":165.40001,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.06955218315124512},{"word":"you","start":165.40001,"end":165.64,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07332203537225723},{"word":"initially","start":165.64,"end":166.12001,"confidence":1.0,"punctuated_word":"initially","sentiment":"neutral","sentiment_score":0.04947196692228317},{"word":"applied","start":166.12001,"end":166.44,"confidence":0.75390625,"punctuated_word":"applied","sentiment":"neutral","sentiment_score":0.05080281570553779},{"word":"for","start":166.44,"end":166.6,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0817444771528244},{"word":"the","start":166.6,"end":166.76001,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07662376016378403},{"word":"cover","start":166.76001,"end":167.26001,"confidence":0.9995117,"punctuated_word":"cover.","sentiment":"neutral","sentiment_score":0.05352296680212021},{"word":"please","start":167.96,"end":168.36,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.0010587871074676514},{"word":"contact","start":168.36,"end":168.68001,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.010822542011737823},{"word":"us","start":168.68001,"end":168.92001,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.005196243524551392},{"word":"if","start":168.92001,"end":169.08,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.002512384206056595},{"word":"you'd","start":169.08,"end":169.24,"confidence":0.9970703,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":-0.0066901324316859245},{"word":"like","start":169.24,"end":169.40001,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.01702972501516342},{"word":"a","start":169.40001,"end":169.48001,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.004891715012490749},{"word":"copy","start":169.48001,"end":169.88,"confidence":0.60961914,"punctuated_word":"copy,","sentiment":"neutral","sentiment_score":-0.01779891923069954},{"word":"blah","start":169.88,"end":170.04001,"confidence":0.99609375,"punctuated_word":"blah","sentiment":"neutral","sentiment_score":-0.03292753919959068},{"word":"blah","start":170.04001,"end":170.20001,"confidence":0.9091797,"punctuated_word":"blah","sentiment":"neutral","sentiment_score":-0.025560304522514343},{"word":"blah","start":170.20001,"end":170.6,"confidence":0.9970703,"punctuated_word":"blah.","sentiment":"neutral","sentiment_score":-0.015958353877067566},{"word":"so","start":170.6,"end":170.92001,"confidence":0.92578125,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.016178160905838013},{"word":"basically","start":170.92001,"end":171.42001,"confidence":1.0,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.00812590029090643},{"word":"since","start":171.56001,"end":171.88,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.008904732763767242},{"word":"your","start":171.88,"end":172.04001,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.013370949774980543},{"word":"initial","start":172.04001,"end":172.52,"confidence":1.0,"punctuated_word":"initial","sentiment":"neutral","sentiment_score":0.005010548979043961},{"word":"application","start":172.52,"end":173.02,"confidence":1.0,"punctuated_word":"application","sentiment":"neutral","sentiment_score":0.0013870224356651306},{"word":"for","start":173.32,"end":173.64,"confidence":0.9658203,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.002270512282848358},{"word":"cover","start":173.64,"end":174.14,"confidence":0.99194336,"punctuated_word":"cover,","sentiment":"neutral","sentiment_score":-0.0026503894478082657},{"word":"has","start":174.28,"end":174.52,"confidence":0.9980469,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.0013580545783042908},{"word":"there","start":174.52,"end":174.76001,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.006450172513723373},{"word":"been","start":174.76001,"end":175.0,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.010140039026737211},{"word":"any","start":175.0,"end":175.24,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.0023681893944740295},{"word":"changes","start":175.24,"end":175.74,"confidence":0.99902344,"punctuated_word":"changes","sentiment":"neutral","sentiment_score":-0.023500194773077965},{"word":"to","start":175.96,"end":176.20001,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.011615609750151634},{"word":"your","start":176.20001,"end":176.70001,"confidence":0.7648926,"punctuated_word":"your,","sentiment":"neutral","sentiment_score":-0.01308733969926834},{"word":"a","start":177.425,"end":177.925,"confidence":0.90844727,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":-0.01210867427289486},{"word":"occupation","start":178.065,"end":178.565,"confidence":0.9362793,"punctuated_word":"occupation,","sentiment":"neutral","sentiment_score":-0.00784463994204998},{"word":"work","start":178.945,"end":179.265,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.013619562610983849},{"word":"status","start":179.265,"end":179.765,"confidence":0.99853516,"punctuated_word":"status,","sentiment":"neutral","sentiment_score":-0.0122021296992898},{"word":"work","start":179.82501,"end":180.145,"confidence":0.9921875,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.017087845131754875},{"word":"duties","start":180.145,"end":180.645,"confidence":0.96875,"punctuated_word":"duties,","sentiment":"neutral","sentiment_score":-0.016109060496091843},{"word":"or","start":180.705,"end":181.02501,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.014200473204255104},{"word":"employment","start":181.02501,"end":181.52501,"confidence":0.99121094,"punctuated_word":"employment","sentiment":"neutral","sentiment_score":-0.018142245709896088},{"word":"or","start":181.585,"end":181.66501,"confidence":0.80322266,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.009757287800312042},{"word":"income","start":181.66501,"end":182.16501,"confidence":0.99560547,"punctuated_word":"income?","sentiment":"neutral","sentiment_score":-0.01453559473156929},{"word":"no","start":183.905,"end":184.38501,"confidence":0.8718262,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.046725500375032425},{"word":"perfect","start":184.38501,"end":184.88501,"confidence":0.9562988,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.014507207088172436},{"word":"family","start":185.425,"end":185.905,"confidence":1.0,"punctuated_word":"Family","sentiment":"neutral","sentiment_score":-0.032657623291015625},{"word":"medical","start":185.905,"end":186.38501,"confidence":0.9921875,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":-0.03725501149892807},{"word":"history","start":186.38501,"end":186.88501,"confidence":0.98657227,"punctuated_word":"history?","sentiment":"neutral","sentiment_score":-0.02791581302881241},{"word":"no","start":188.785,"end":189.185,"confidence":0.9855957,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.041490036994218826},{"word":"great","start":189.185,"end":189.685,"confidence":0.9995117,"punctuated_word":"Great.","sentiment":"neutral","sentiment_score":0.020176032558083538},{"word":"a","start":191.37999,"end":191.54,"confidence":0.7426758,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.01674560084939003},{"word":"medical","start":191.54,"end":191.93999,"confidence":0.9980469,"punctuated_word":"medical","sentiment":"neutral","sentiment_score":-0.007944267243146896},{"word":"history","start":191.93999,"end":192.42,"confidence":0.95996094,"punctuated_word":"history,","sentiment":"neutral","sentiment_score":-0.011390309780836104},{"word":"health","start":192.42,"end":192.73999,"confidence":0.9819336,"punctuated_word":"health,","sentiment":"neutral","sentiment_score":0.0031868740916252136},{"word":"or","start":192.73999,"end":192.9,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04776735231280327},{"word":"personal","start":192.9,"end":193.4,"confidence":0.99902344,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":-0.05908157676458359},{"word":"circumstances","start":193.62,"end":194.12,"confidence":0.93066406,"punctuated_word":"circumstances?","sentiment":"neutral","sentiment_score":-0.051426757127046585},{"word":"no","start":196.73999,"end":197.14,"confidence":0.98217773,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.049908287823200226},{"word":"so","start":197.14,"end":197.37999,"confidence":0.95703125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.031057126820087433},{"word":"the","start":197.37999,"end":197.54,"confidence":0.9589844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02507834881544113},{"word":"only","start":197.54,"end":197.7,"confidence":0.9980469,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.04762943461537361},{"word":"thing","start":197.7,"end":198.01999,"confidence":0.99609375,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.021674707531929016},{"word":"here","start":198.01999,"end":198.34,"confidence":0.98535156,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.023422719910740852},{"word":"is","start":198.34,"end":198.65999,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.025552812963724136},{"word":"i","start":198.65999,"end":198.81999,"confidence":0.9760742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.000186283141374588},{"word":"will","start":198.81999,"end":199.31999,"confidence":0.98291016,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.000989530235528946},{"word":"go","start":199.54,"end":199.62,"confidence":0.99121094,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.0025469213724136353},{"word":"back","start":199.62,"end":199.93999,"confidence":0.9526367,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.006936267018318176},{"word":"and","start":199.93999,"end":200.34,"confidence":0.9741211,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.010395966470241548},{"word":"check","start":200.34,"end":200.84,"confidence":0.74780273,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.005977615714073181},{"word":"because","start":201.37999,"end":201.86,"confidence":0.9614258,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.008679436519742012},{"word":"at","start":201.86,"end":201.93999,"confidence":0.8828125,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.003352254629135132},{"word":"the","start":201.93999,"end":202.09999,"confidence":0.8203125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005505707114934921},{"word":"time","start":202.09999,"end":202.26,"confidence":0.9301758,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.003751976415514946},{"word":"we","start":202.26,"end":202.76,"confidence":0.8691406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.001413930207490921},{"word":"we","start":205.005,"end":205.16501,"confidence":0.9277344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0003215372562408447},{"word":"had","start":205.16501,"end":205.485,"confidence":0.99902344,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.0022689364850521088},{"word":"noted","start":205.485,"end":205.985,"confidence":0.99902344,"punctuated_word":"noted","sentiment":"neutral","sentiment_score":-0.00006246194243431091},{"word":"10","start":206.045,"end":206.365,"confidence":0.9980469,"punctuated_word":"10","sentiment":"neutral","sentiment_score":-0.00759565643966198},{"word":"standard","start":206.365,"end":206.845,"confidence":0.9970703,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":-0.006708819419145584},{"word":"drinks","start":206.845,"end":207.345,"confidence":0.8691406,"punctuated_word":"drinks.","sentiment":"neutral","sentiment_score":0.0034180162474513054},{"word":"so","start":208.445,"end":208.765,"confidence":0.9194336,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03199645131826401},{"word":"i'll","start":208.765,"end":209.085,"confidence":0.9328613,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04794035106897354},{"word":"yeah","start":209.485,"end":209.885,"confidence":0.9909668,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.04822149500250816},{"word":"so","start":209.885,"end":210.125,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.045092374086380005},{"word":"just","start":210.125,"end":210.365,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.042534977197647095},{"word":"so","start":210.365,"end":210.525,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.04344380646944046},{"word":"we","start":210.525,"end":210.605,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05916556343436241},{"word":"can","start":210.605,"end":210.845,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07476028054952621},{"word":"get","start":210.845,"end":211.085,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.07724077999591827},{"word":"that","start":211.085,"end":211.245,"confidence":0.9980469,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.05080169439315796},{"word":"i","start":211.245,"end":211.405,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06822061538696289},{"word":"will","start":211.405,"end":211.905,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.05881543457508087},{"word":"take","start":211.965,"end":212.445,"confidence":0.42114258,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.0466294102370739},{"word":"yes","start":212.445,"end":212.945,"confidence":0.89990234,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.016902122646570206},{"word":"and","start":213.565,"end":213.80501,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.017609424889087677},{"word":"when","start":213.80501,"end":214.045,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.012012740597128868},{"word":"it","start":214.045,"end":214.205,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.010473789647221564},{"word":"says","start":214.205,"end":214.705,"confidence":1.0,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.00629651453346014},{"word":"please","start":215.5,"end":215.74,"confidence":0.6660156,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.00887483824044466},{"word":"provide","start":215.74,"end":216.24,"confidence":0.99609375,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.011629519052803516},{"word":"full","start":216.3,"end":216.78,"confidence":0.9980469,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.019759513437747955},{"word":"details","start":216.78,"end":217.28,"confidence":0.9892578,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":0.011202101595699787},{"word":"i","start":217.42001,"end":217.58,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017493311315774918},{"word":"will","start":217.58,"end":218.08,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.01225067675113678},{"word":"write","start":218.3,"end":218.8,"confidence":0.9160156,"punctuated_word":"write","sentiment":"neutral","sentiment_score":0.012908199802041054},{"word":"standard","start":219.90001,"end":220.40001,"confidence":0.8569336,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.012554619461297987},{"word":"drinks","start":220.78,"end":221.26001,"confidence":0.96533203,"punctuated_word":"drinks","sentiment":"neutral","sentiment_score":0.012831440195441246},{"word":"reduced","start":221.26001,"end":221.76001,"confidence":0.99316406,"punctuated_word":"reduced","sentiment":"neutral","sentiment_score":0.019728049635887143},{"word":"to","start":221.98001,"end":222.48001,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015175124630331991},{"word":"four","start":222.70001,"end":223.20001,"confidence":0.9941406,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.01587563194334507},{"word":"per","start":224.06001,"end":224.56001,"confidence":0.99316406,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.01042848452925682},{"word":"week","start":224.70001,"end":225.20001,"confidence":0.9926758,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":0.009765364229679108},{"word":"and","start":225.66,"end":225.82,"confidence":0.9506836,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.010210495442152023},{"word":"do","start":225.82,"end":225.98001,"confidence":0.92333984,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.006772764027118683},{"word":"you","start":225.98001,"end":226.06001,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009702658280730247},{"word":"remember","start":226.06001,"end":226.46,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.010906416922807692},{"word":"again","start":226.46,"end":226.86,"confidence":0.8276367,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.01286882534623146},{"word":"roughly","start":226.86,"end":227.26001,"confidence":0.93847656,"punctuated_word":"roughly","sentiment":"neutral","sentiment_score":0.005805730354040861},{"word":"how","start":227.26001,"end":227.42001,"confidence":0.9980469,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.004182795993983746},{"word":"long","start":227.42001,"end":227.66,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.00459326570853591},{"word":"that's","start":227.66,"end":227.98001,"confidence":0.99853516,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.008765144273638725},{"word":"been","start":227.98001,"end":228.48001,"confidence":0.9892578,"punctuated_word":"been?","sentiment":"neutral","sentiment_score":0.008852275088429451},{"word":"a","start":230.525,"end":230.685,"confidence":0.88134766,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.0478600412607193},{"word":"couple","start":230.685,"end":231.005,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.023954004049301147},{"word":"of","start":231.005,"end":231.325,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.002781050279736519},{"word":"couple","start":231.325,"end":231.645,"confidence":0.90478516,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.0018735984340310097},{"word":"of","start":231.645,"end":231.725,"confidence":0.5986328,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.004148225300014019},{"word":"months","start":231.725,"end":231.965,"confidence":0.81396484,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.007648824248462915},{"word":"would","start":231.965,"end":232.125,"confidence":0.96240234,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.006860721856355667},{"word":"you","start":232.125,"end":232.285,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01214760635048151},{"word":"say","start":232.285,"end":232.605,"confidence":1.0,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.020594678819179535},{"word":"two","start":232.605,"end":232.925,"confidence":0.81640625,"punctuated_word":"two,","sentiment":"neutral","sentiment_score":0.00980205275118351},{"word":"three","start":232.925,"end":233.245,"confidence":0.99560547,"punctuated_word":"three,","sentiment":"neutral","sentiment_score":0.00947569590061903},{"word":"four","start":233.245,"end":233.745,"confidence":0.7302246,"punctuated_word":"four,","sentiment":"neutral","sentiment_score":0.014375802129507065},{"word":"roughly","start":234.205,"end":234.705,"confidence":0.9980469,"punctuated_word":"roughly","sentiment":"neutral","sentiment_score":0.019429009407758713},{"word":"about","start":236.44499,"end":236.685,"confidence":0.6201172,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.003145025111734867},{"word":"three","start":236.685,"end":236.925,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.0049245962873101234},{"word":"months","start":236.925,"end":237.325,"confidence":0.75390625,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.0211555827409029},{"word":"okay","start":237.325,"end":237.645,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17732730507850647},{"word":"perfect","start":237.645,"end":238.045,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.4626656770706177},{"word":"i","start":238.045,"end":238.125,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3091984987258911},{"word":"will","start":238.125,"end":238.365,"confidence":0.9941406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.3155399262905121},{"word":"prefill","start":238.365,"end":238.845,"confidence":0.9211426,"punctuated_word":"prefill","sentiment":"neutral","sentiment_score":0.32919687032699585},{"word":"this","start":238.845,"end":239.345,"confidence":1.0,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.3785112202167511},{"word":"for","start":239.405,"end":239.645,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3622496724128723},{"word":"you","start":239.645,"end":240.145,"confidence":0.9482422,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.27686643600463867},{"word":"just","start":240.285,"end":240.525,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.2251723110675812},{"word":"triple","start":240.525,"end":240.845,"confidence":0.99121094,"punctuated_word":"triple","sentiment":"neutral","sentiment_score":0.19802945852279663},{"word":"check","start":240.845,"end":241.08499,"confidence":0.98095703,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.1687586009502411},{"word":"that","start":241.08499,"end":241.245,"confidence":0.97314453,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.173557847738266},{"word":"i've","start":241.245,"end":241.405,"confidence":0.9980469,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.22422608733177185},{"word":"done","start":241.405,"end":241.645,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.19440264999866488},{"word":"it","start":241.645,"end":241.885,"confidence":0.9326172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.24915653467178345},{"word":"right","start":241.885,"end":242.31,"confidence":0.9875488,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.2557901442050934},{"word":"otherwise","start":243.03,"end":243.43,"confidence":0.9741211,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":0.12964606285095215},{"word":"no","start":243.43,"end":243.67,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.08015057444572449},{"word":"changes","start":243.67,"end":244.06999,"confidence":0.97753906,"punctuated_word":"changes,","sentiment":"neutral","sentiment_score":0.1303725391626358},{"word":"which","start":244.06999,"end":244.31,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.23324590921401975},{"word":"is","start":244.31,"end":244.70999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.27941426634788513},{"word":"good","start":244.70999,"end":245.20999,"confidence":0.99853516,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.2316857874393463},{"word":"and","start":245.43,"end":245.93,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04475801810622215},{"word":"have","start":246.15,"end":246.39,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03617001324892044},{"word":"you","start":246.39,"end":246.87,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03911300748586655},{"word":"had","start":246.87,"end":247.11,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.03805994614958763},{"word":"any","start":247.11,"end":247.34999,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.03565927594900131},{"word":"changes","start":247.34999,"end":247.84999,"confidence":1.0,"punctuated_word":"changes","sentiment":"neutral","sentiment_score":0.02679845318198204},{"word":"to","start":247.91,"end":248.06999,"confidence":0.83740234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01716797426342964},{"word":"your","start":248.06999,"end":248.23,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.017517955973744392},{"word":"overseas","start":248.23,"end":248.70999,"confidence":1.0,"punctuated_word":"overseas","sentiment":"neutral","sentiment_score":0.01782652549445629},{"word":"travel","start":248.70999,"end":249.11,"confidence":1.0,"punctuated_word":"travel","sentiment":"neutral","sentiment_score":0.018708784133195877},{"word":"arrangements","start":249.11,"end":249.61,"confidence":0.79541016,"punctuated_word":"arrangements","sentiment":"neutral","sentiment_score":0.01270981039851904},{"word":"or","start":249.83,"end":250.06999,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01912759803235531},{"word":"residency","start":250.06999,"end":250.56999,"confidence":0.9970703,"punctuated_word":"residency","sentiment":"neutral","sentiment_score":0.03117809258401394},{"word":"status","start":250.70999,"end":251.20999,"confidence":0.99902344,"punctuated_word":"status?","sentiment":"neutral","sentiment_score":0.03751244768500328},{"word":"perfect","start":252.79,"end":253.27,"confidence":0.9667969,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.04233211651444435},{"word":"and","start":253.27,"end":253.59,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.019820453599095345},{"word":"last","start":253.59,"end":253.83,"confidence":0.9941406,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.025930024683475494},{"word":"one","start":253.83,"end":254.15,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.007566288113594055},{"word":"is","start":254.15,"end":254.65,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.014405421912670135},{"word":"participation","start":254.70999,"end":255.20999,"confidence":0.96777344,"punctuated_word":"participation","sentiment":"neutral","sentiment_score":-0.01128680631518364},{"word":"in","start":255.43,"end":255.67,"confidence":0.9873047,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.015842445194721222},{"word":"any","start":255.67,"end":255.91,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.02800477109849453},{"word":"hazardous","start":255.91,"end":256.41,"confidence":0.9707031,"punctuated_word":"hazardous","sentiment":"neutral","sentiment_score":-0.01861180178821087},{"word":"activities","start":256.55,"end":257.05,"confidence":0.8339844,"punctuated_word":"activities","sentiment":"neutral","sentiment_score":-0.026080012321472168},{"word":"or","start":257.11,"end":257.27,"confidence":0.8442383,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.03532900661230087},{"word":"sports","start":257.27,"end":257.77,"confidence":0.5983887,"punctuated_word":"sports.","sentiment":"neutral","sentiment_score":-0.028040489181876183},{"word":"no","start":259.375,"end":259.77502,"confidence":0.9157715,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.00416325218975544},{"word":"great","start":259.77502,"end":260.27502,"confidence":0.98291016,"punctuated_word":"Great.","sentiment":"neutral","sentiment_score":0.25228649377822876},{"word":"that","start":261.05502,"end":261.295,"confidence":0.7207031,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.1772966980934143},{"word":"was","start":261.295,"end":261.535,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.2086849957704544},{"word":"everything","start":261.535,"end":262.015,"confidence":0.9980469,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":0.2207418233156204},{"word":"so","start":262.015,"end":262.415,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.15895627439022064},{"word":"like","start":262.415,"end":262.53503,"confidence":0.7661133,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.18823674321174624},{"word":"i","start":262.53503,"end":262.65503,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13429243862628937},{"word":"said","start":262.65503,"end":262.89502,"confidence":0.99853516,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":0.13651467859745026},{"word":"what","start":262.89502,"end":263.135,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.1253437697887421},{"word":"i","start":263.135,"end":263.295,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1212778389453888},{"word":"will","start":263.295,"end":263.535,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.11509910225868224},{"word":"do","start":263.535,"end":263.695,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.14485874772071838},{"word":"is","start":263.695,"end":263.93503,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13701112568378448},{"word":"i","start":263.93503,"end":264.015,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13358908891677856},{"word":"will","start":264.015,"end":264.255,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.12647952139377594},{"word":"prefill","start":264.255,"end":264.73502,"confidence":0.9008789,"punctuated_word":"prefill","sentiment":"neutral","sentiment_score":0.12219885736703873},{"word":"this","start":264.73502,"end":264.975,"confidence":0.82177734,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.12399889528751372},{"word":"document","start":264.975,"end":265.475,"confidence":0.8911133,"punctuated_word":"document.","sentiment":"neutral","sentiment_score":0.1269891858100891},{"word":"and","start":265.93503,"end":266.095,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1112813726067543},{"word":"then","start":266.095,"end":266.415,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.10220403969287872},{"word":"tomorrow","start":266.415,"end":266.915,"confidence":0.9970703,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.1170280948281288},{"word":"when","start":266.975,"end":267.295,"confidence":0.55078125,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.1091061308979988},{"word":"jack","start":267.295,"end":267.61502,"confidence":0.9902344,"punctuated_word":"Jack","sentiment":"neutral","sentiment_score":0.08231945335865021},{"word":"is","start":267.61502,"end":267.855,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10445569455623628},{"word":"in","start":267.855,"end":268.33502,"confidence":0.9995117,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":0.11710886657238008},{"word":"he","start":268.33502,"end":268.575,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.11840705573558807},{"word":"will","start":268.575,"end":268.89502,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.096543587744236},{"word":"just","start":268.89502,"end":269.21503,"confidence":0.99121094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.14349904656410217},{"word":"email","start":269.21503,"end":269.45502,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.0987657681107521},{"word":"it","start":269.45502,"end":269.61502,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1172865629196167},{"word":"to","start":269.61502,"end":269.77502,"confidence":0.6123047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12200517952442168},{"word":"you","start":269.77502,"end":269.93503,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.11250489950180054},{"word":"i","start":269.93503,"end":270.095,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13177911937236786},{"word":"can","start":270.095,"end":270.17502,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12407048046588898},{"word":"get","start":270.17502,"end":270.33502,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1465788334608078},{"word":"him","start":270.33502,"end":270.49503,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.11101387441158296},{"word":"to","start":270.49503,"end":270.65503,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1476294845342636},{"word":"send","start":270.65503,"end":270.89502,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.12056178599596024},{"word":"you","start":270.89502,"end":270.975,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13123297691345215},{"word":"a","start":270.975,"end":271.05502,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12602078914642334},{"word":"quick","start":271.05502,"end":271.21503,"confidence":0.99902344,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.12730364501476288},{"word":"text","start":271.21503,"end":271.44,"confidence":0.8598633,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.1271071881055832},{"word":"message","start":271.52,"end":271.76,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.09508401155471802},{"word":"if","start":271.76,"end":271.84003,"confidence":0.87841797,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.11888978630304337},{"word":"you'd","start":271.84003,"end":271.92,"confidence":0.99072266,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.09200217574834824},{"word":"like","start":271.92,"end":272.24,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.0864662304520607},{"word":"when","start":272.24,"end":272.48,"confidence":0.9873047,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.0957239791750908},{"word":"he","start":272.48,"end":272.64,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.09108021855354308},{"word":"sends","start":272.64,"end":272.96,"confidence":0.6015625,"punctuated_word":"sends","sentiment":"neutral","sentiment_score":0.09580366313457488},{"word":"it","start":272.96,"end":273.12,"confidence":0.6513672,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11653245985507964},{"word":"just","start":273.12,"end":273.28,"confidence":0.65234375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08815369009971619},{"word":"so","start":273.28,"end":273.44,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.06946007162332535},{"word":"you","start":273.44,"end":273.68,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.057428475469350815},{"word":"know","start":273.68,"end":274.18,"confidence":0.99853516,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.07757129520177841},{"word":"that's","start":278.64,"end":278.96,"confidence":0.935791,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.11139822006225586},{"word":"okay","start":278.96,"end":279.44,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.18933922052383423},{"word":"i","start":279.44,"end":279.6,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.19535502791404724},{"word":"will","start":279.6,"end":279.84,"confidence":0.9951172,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1828698217868805},{"word":"let","start":279.84,"end":280.0,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.22506363689899445},{"word":"him","start":280.0,"end":280.16,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.17941787838935852},{"word":"know","start":280.16,"end":280.4,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.2544778287410736},{"word":"to","start":280.4,"end":280.48,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2034369558095932},{"word":"send","start":280.48,"end":280.72,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2010495364665985},{"word":"you","start":280.72,"end":280.8,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2040456235408783},{"word":"a","start":280.8,"end":280.88,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19179093837738037},{"word":"quick","start":280.88,"end":281.12,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.1647525131702423},{"word":"text","start":281.12,"end":281.44,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.21518971025943756},{"word":"when","start":281.44,"end":281.6,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.20437631011009216},{"word":"he","start":281.6,"end":282.1,"confidence":1.0,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.19008168578147888},{"word":"sends","start":282.32,"end":282.64,"confidence":0.47460938,"punctuated_word":"sends","sentiment":"neutral","sentiment_score":0.1860062479972839},{"word":"that","start":282.64,"end":282.88,"confidence":0.9741211,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.19304992258548737},{"word":"through","start":282.88,"end":283.38,"confidence":0.81347656,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.15699568390846252},{"word":"have","start":283.44,"end":283.6,"confidence":0.9716797,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.1451871246099472},{"word":"a","start":283.6,"end":283.68,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19806450605392456},{"word":"look","start":283.68,"end":283.92,"confidence":1.0,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.1851295679807663},{"word":"at","start":283.92,"end":284.0,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.20827801525592804},{"word":"it","start":284.0,"end":284.24,"confidence":0.9892578,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.20504352450370789},{"word":"just","start":284.24,"end":284.4,"confidence":0.84228516,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.20664994418621063},{"word":"to","start":284.4,"end":284.56,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1814216524362564},{"word":"make","start":284.56,"end":284.72,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.16655083000659943},{"word":"sure","start":284.72,"end":284.88,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.18947166204452515},{"word":"i","start":284.88,"end":285.04,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.23048271238803864},{"word":"completed","start":285.04,"end":285.44,"confidence":0.99902344,"punctuated_word":"completed","sentiment":"neutral","sentiment_score":0.26227930188179016},{"word":"it","start":285.44,"end":285.6,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.25110939145088196},{"word":"correctly","start":285.6,"end":286.08002,"confidence":1.0,"punctuated_word":"correctly","sentiment":"neutral","sentiment_score":0.29768645763397217},{"word":"for","start":286.08002,"end":286.32,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.28790444135665894},{"word":"you","start":286.32,"end":286.82,"confidence":0.921875,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20687168836593628},{"word":"and","start":287.48502,"end":287.725,"confidence":0.9633789,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.16895237565040588},{"word":"then","start":287.725,"end":288.045,"confidence":0.92749023,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.1899035722017288},{"word":"otherwise","start":288.045,"end":288.545,"confidence":0.99902344,"punctuated_word":"otherwise,","sentiment":"neutral","sentiment_score":0.22626611590385437},{"word":"happy","start":288.845,"end":289.345,"confidence":0.9267578,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.2578998804092407},{"word":"if","start":289.405,"end":289.645,"confidence":0.8276367,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.3115231990814209},{"word":"you","start":289.645,"end":290.045,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.284422904253006},{"word":"sign","start":290.045,"end":290.285,"confidence":0.71484375,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.2716914117336273},{"word":"it","start":290.285,"end":290.605,"confidence":0.94750977,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.31355297565460205},{"word":"and","start":290.605,"end":290.765,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.32999739050865173},{"word":"we'll","start":290.765,"end":291.005,"confidence":0.9995117,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.2511539161205292},{"word":"submit","start":291.005,"end":291.325,"confidence":0.99902344,"punctuated_word":"submit","sentiment":"neutral","sentiment_score":0.2332773655653},{"word":"it","start":291.325,"end":291.565,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2623102068901062},{"word":"to","start":291.565,"end":291.725,"confidence":0.97314453,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.27095553278923035},{"word":"futura","start":291.725,"end":292.225,"confidence":0.9855957,"punctuated_word":"Futura","sentiment":"neutral","sentiment_score":0.1901517808437347},{"word":"as","start":292.285,"end":292.445,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.20175574719905853},{"word":"well","start":292.445,"end":292.945,"confidence":0.99853516,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.19339659810066223},{"word":"and","start":293.48502,"end":293.645,"confidence":0.95410156,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08479523658752441},{"word":"then","start":293.645,"end":293.805,"confidence":0.97753906,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.09063993394374847},{"word":"yeah","start":293.805,"end":294.045,"confidence":0.9980469,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.06346718221902847},{"word":"underwriting","start":294.045,"end":294.545,"confidence":0.9926758,"punctuated_word":"underwriting","sentiment":"neutral","sentiment_score":0.03600477799773216},{"word":"tend","start":294.605,"end":294.925,"confidence":0.73779297,"punctuated_word":"tend","sentiment":"neutral","sentiment_score":0.044832292944192886},{"word":"tend","start":294.925,"end":295.165,"confidence":0.9819336,"punctuated_word":"tend","sentiment":"neutral","sentiment_score":0.03933291509747505},{"word":"to","start":295.165,"end":295.325,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03572462871670723},{"word":"take","start":295.325,"end":295.485,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.04847963526844978},{"word":"a","start":295.485,"end":295.565,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.034553416073322296},{"word":"little","start":295.565,"end":295.805,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.05508828163146973},{"word":"bit","start":295.805,"end":295.885,"confidence":0.99609375,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.07359777390956879},{"word":"of","start":295.885,"end":295.965,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08661415427923203},{"word":"a","start":295.965,"end":296.045,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06809455156326294},{"word":"process","start":296.045,"end":296.365,"confidence":0.9785156,"punctuated_word":"process,","sentiment":"neutral","sentiment_score":0.07288430631160736},{"word":"but","start":296.365,"end":296.525,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.08753127604722977},{"word":"we'll","start":296.525,"end":296.765,"confidence":0.80444336,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.09738078713417052},{"word":"just","start":296.765,"end":297.005,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11640733480453493},{"word":"keep","start":297.005,"end":297.245,"confidence":1.0,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.13905134797096252},{"word":"following","start":297.245,"end":297.565,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.08155058324337006},{"word":"up","start":297.565,"end":297.725,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.11687059700489044},{"word":"with","start":297.725,"end":297.805,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12600141763687134},{"word":"them","start":297.805,"end":298.045,"confidence":0.9719238,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.07806280255317688},{"word":"and","start":298.045,"end":298.205,"confidence":0.8786621,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.09935157746076584},{"word":"hopefully","start":298.205,"end":298.685,"confidence":1.0,"punctuated_word":"hopefully,","sentiment":"neutral","sentiment_score":0.1355760097503662},{"word":"once","start":298.685,"end":298.845,"confidence":1.0,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.17744575440883636},{"word":"they","start":298.845,"end":299.005,"confidence":0.99902344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.08051078021526337},{"word":"get","start":299.005,"end":299.245,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.09760794788599014},{"word":"that","start":299.245,"end":299.405,"confidence":0.69189453,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15171769261360168},{"word":"blood","start":299.405,"end":299.645,"confidence":0.9309082,"punctuated_word":"blood,","sentiment":"neutral","sentiment_score":0.1146809458732605},{"word":"we","start":299.645,"end":299.805,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.14632916450500488},{"word":"can","start":299.805,"end":299.965,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.17451214790344238},{"word":"get","start":299.965,"end":300.125,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.14861361682415009},{"word":"those","start":300.125,"end":300.365,"confidence":0.9970703,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.15518341958522797},{"word":"insurances","start":300.365,"end":300.845,"confidence":0.99365234,"punctuated_word":"insurances","sentiment":"neutral","sentiment_score":0.10974909365177156},{"word":"sorted","start":300.845,"end":301.165,"confidence":0.89501953,"punctuated_word":"sorted","sentiment":"neutral","sentiment_score":0.14815980195999146},{"word":"for","start":301.165,"end":301.325,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.17608988285064697},{"word":"you","start":301.325,"end":301.68,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.0746317133307457},{"word":"perfect","start":302.88,"end":303.38,"confidence":1.0,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.6170371770858765},{"word":"no","start":304.47998,"end":304.8,"confidence":0.99902344,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.09918534010648727},{"word":"that's","start":304.8,"end":305.12,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.15657195448875427},{"word":"okay","start":305.12,"end":305.52,"confidence":1.0,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.17253006994724274},{"word":"that","start":305.52,"end":305.75998,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.2419585883617401},{"word":"was","start":305.75998,"end":306.0,"confidence":1.0,"punctuated_word":"was","sentiment":"positive","sentiment_score":0.3410279452800751},{"word":"everything","start":306.0,"end":306.4,"confidence":1.0,"punctuated_word":"everything","sentiment":"positive","sentiment_score":0.40726613998413086},{"word":"for","start":306.4,"end":306.56,"confidence":0.82910156,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.3298768997192383},{"word":"me","start":306.56,"end":306.72,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.295291543006897},{"word":"today","start":306.72,"end":307.22,"confidence":1.0,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.32403868436813354},{"word":"do","start":307.36,"end":307.6,"confidence":0.54589844,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.12056069076061247},{"word":"you","start":307.6,"end":307.68,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12181131541728972},{"word":"have","start":307.68,"end":307.75998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1261594444513321},{"word":"any","start":307.75998,"end":307.91998,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.11593972891569138},{"word":"other","start":307.91998,"end":308.16,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.08170410245656967},{"word":"questions","start":308.16,"end":308.56,"confidence":1.0,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.07496108114719391},{"word":"before","start":308.56,"end":308.88,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.07994475215673447},{"word":"i","start":308.88,"end":308.96,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05426136031746864},{"word":"let","start":308.96,"end":309.12,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.09448013454675674},{"word":"you","start":309.12,"end":309.19998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09020690619945526},{"word":"go","start":309.19998,"end":309.56693,"confidence":0.9995117,"punctuated_word":"go?","sentiment":"neutral","sentiment_score":0.0846341997385025},{"word":"no","start":310.68692,"end":311.18692,"confidence":0.795166,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.026539314538240433},{"word":"amazing","start":311.48694,"end":311.96692,"confidence":0.99902344,"punctuated_word":"Amazing.","sentiment":"neutral","sentiment_score":0.10369829833507538},{"word":"thank","start":311.96692,"end":312.20694,"confidence":0.96875,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8557749390602112},{"word":"you","start":312.20694,"end":312.28693,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.9106076955795288},{"word":"so","start":312.28693,"end":312.52692,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8808057904243469},{"word":"much","start":312.52692,"end":312.68692,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.9261321425437928},{"word":"for","start":312.68692,"end":312.76694,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.8886043429374695},{"word":"your","start":312.76694,"end":312.9269,"confidence":0.99316406,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.8897780776023865},{"word":"time","start":312.9269,"end":313.16693,"confidence":0.99902344,"punctuated_word":"time,","sentiment":"positive","sentiment_score":0.8924621343612671},{"word":"kyle","start":313.16693,"end":313.40692,"confidence":0.79956055,"punctuated_word":"Kyle,","sentiment":"positive","sentiment_score":0.8025261163711548},{"word":"and","start":313.40692,"end":313.48694,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.8292712569236755},{"word":"i","start":313.48694,"end":313.56693,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.8571075797080994},{"word":"look","start":313.56693,"end":313.72693,"confidence":0.9951172,"punctuated_word":"look","sentiment":"positive","sentiment_score":0.8619988560676575},{"word":"forward","start":313.72693,"end":313.96692,"confidence":1.0,"punctuated_word":"forward","sentiment":"positive","sentiment_score":0.8457836508750916},{"word":"to","start":313.96692,"end":314.04694,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.8455238342285156},{"word":"speaking","start":314.04694,"end":314.3669,"confidence":1.0,"punctuated_word":"speaking","sentiment":"positive","sentiment_score":0.867090106010437},{"word":"with","start":314.3669,"end":314.44693,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.8596967458724976},{"word":"you","start":314.44693,"end":314.60693,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8135445713996887},{"word":"soon","start":314.60693,"end":314.84692,"confidence":0.99902344,"punctuated_word":"soon","sentiment":"positive","sentiment_score":0.7746040225028992},{"word":"again","start":314.84692,"end":315.34692,"confidence":0.99902344,"punctuated_word":"again.","sentiment":"positive","sentiment_score":0.76109778881073},{"word":"thanks","start":317.00693,"end":317.50693,"confidence":0.8835449,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6999466419219971},{"word":"bye","start":317.88693,"end":318.38693,"confidence":0.8015137,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4299822747707367}],"paragraphs":{"transcript":"\nHello. This is Carl speaking. This is Veronica from. How are you? I'm good.\n\nDo you got a couple of minutes for me? Yes? Alright. I'll try to make it quick for you, Kyle. But just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.\n\nPerfect. And just your password on file for security, please. Yeah. Perfect. Now it is a pretty quick one for me, really.\n\nJust giving you a call just to give you a little bit of an update on the insurances after we spoke last time. Now I think you have spoken to my colleague Jack as well, but we went back to Futura, their insurance company, after we spoke last time just to see if they were happy to kind of revisit things when the alcohol had been reduced to four and then also that your doctor hadn't really suggested a reduction in alcohol as long as he was happy with the scans after the migraine. So we went back to the underwriter, and they said that they're happy to reopen the case, which is good. So it's it's still with them at the moment for an assessment, but they have I think they have requested just some blood from your doctor. So it should be with your doctor at the moment.\n\nNow I think from memory as well last time we spoke, you said you're probably due to see him sooner. No. That's all good. No. That's all good.\n\nSo if you do hear from your doctor or anything telling you about this, it's just the insurer asking this some blood as well just so we can presume with the insurance application, which is good. Now I know you have already signed the the statement from Jack as well, which is fantastic. And the last thing they have asked of me is just a health declaration form. So to make it easier for you, I'm happy to prefill it for you, ask the question, and then I will tomorrow when Jackie's back in, he's just off sick today, I will get him just to send it to you for signing and just to make sure that's all good, and we can submit that. Is that okay?\n\nYep. Perfect. Now there are just one, two, three, four, five, six multiple choice questions, and that should make it easy. Now it does say here as well so it's a declaration of ongoing health and circumstances. So it says before answering the below questions, you should review the application summary that was sent to you when you initially applied for the cover.\n\nPlease contact us if you'd like a copy, blah blah blah. So, basically, since your initial application for cover, has there been any changes to your, a, occupation, work status, work duties, or employment or income? No. Perfect. Family medical history?\n\nNo. Great. A medical history, health, or personal circumstances? No. So the only thing here is I will go back and check.\n\nBecause at the time we we had noted 10 standard drinks. So I'll yeah. So just so we can get that, I will take yes. And when it says please provide full details, I will write standard drinks reduced to four per week. And do you remember again roughly how long that's been?\n\nA couple of couple of months. Would you say two, three, four, roughly about three months. Okay. Perfect. I will prefill this for you.\n\nJust triple check that I've done it right. Otherwise, no changes, which is good. And have you had any changes to your overseas travel arrangements or residency status? Perfect. And last one is participation in any hazardous activities or sports.\n\nNo. Great. That was everything. So like I said, what I will do is I will prefill this document. And then tomorrow when Jack is in, he will just email it to you.\n\nI can get him to send you a quick text message if you'd like when he sends it just so you know. That's okay. I will let him know to send you a quick text when he sends that through. Have a look at it just to make sure I completed it correctly for you. And then, otherwise, happy if you sign it, and we'll submit it to Futura as well.\n\nAnd then, yeah, underwriting tend tend to take a little bit of a process, but we'll just keep following up with them. And, hopefully, once they get that blood, we can get those insurances sorted for you. Perfect. No. That's okay.\n\nThat was everything for me today. Do you have any other questions before I let you go? No. Amazing. Thank you so much for your time, Kyle, and I look forward to speaking with you soon again.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.023819854483008385},{"text":"This is Carl speaking.","start":2.6399999,"end":3.78,"sentiment":"neutral","sentiment_score":0.031305290292948484},{"text":"This is Veronica from.","start":4.96,"end":6.12,"sentiment":"neutral","sentiment_score":0.1451699137687683},{"text":"How are you?","start":6.12,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.16776141027609506},{"text":"I'm good.","start":9.2,"end":10.0199995,"sentiment":"positive","sentiment_score":0.487353652715683}],"sentiment":"neutral","sentiment_score":0.1576937290706805,"num_words":14,"start":2.32,"end":10.0199995},{"sentences":[{"text":"Do you got a couple of minutes for me?","start":10.32,"end":12.34,"sentiment":"neutral","sentiment_score":0.14166090306308535},{"text":"Yes?","start":14.405,"end":14.804999,"sentiment":"neutral","sentiment_score":0.10513130575418472},{"text":"Alright.","start":14.804999,"end":15.125,"sentiment":"neutral","sentiment_score":0.10641644895076752},{"text":"I'll try to make it quick for you, Kyle.","start":15.125,"end":17.224998,"sentiment":"neutral","sentiment_score":0.1376759691370858},{"text":"But just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.","start":17.525,"end":23.945,"sentiment":"neutral","sentiment_score":0.03476831278410451}],"sentiment":"neutral","sentiment_score":0.0762012382703168,"num_words":49,"start":10.32,"end":23.945},{"sentences":[{"text":"Perfect.","start":25.54,"end":26.04,"sentiment":"positive","sentiment_score":0.4995793402194977},{"text":"And just your password on file for security, please.","start":26.34,"end":29.24,"sentiment":"neutral","sentiment_score":0.1870810306734509},{"text":"Yeah.","start":31.06,"end":31.54,"sentiment":"neutral","sentiment_score":0.24345657229423523},{"text":"Perfect.","start":31.54,"end":32.04,"sentiment":"positive","sentiment_score":0.4456329941749573},{"text":"Now it is a pretty quick one for me, really.","start":32.66,"end":35.16,"sentiment":"neutral","sentiment_score":0.29888097047805784}],"sentiment":"neutral","sentiment_score":0.26641854034228757,"num_words":22,"start":25.54,"end":35.16},{"sentences":[{"text":"Just giving you a call just to give you a little bit of an update on the insurances after we spoke last time.","start":35.22,"end":39.825,"sentiment":"neutral","sentiment_score":0.15895939067653989},{"text":"Now I think you have spoken to my colleague Jack as well, but we went back to Futura, their insurance company, after we spoke last time just to see if they were happy to kind of revisit things when the alcohol had been reduced to four and then also that your doctor hadn't really suggested a reduction in alcohol as long as he was happy with the scans after the migraine.","start":41.665,"end":63.940002,"sentiment":"neutral","sentiment_score":0.09724773151773802},{"text":"So we went back to the underwriter, and they said that they're happy to reopen the case, which is good.","start":65.2,"end":71.085,"sentiment":"neutral","sentiment_score":0.22294042259454727},{"text":"So it's it's still with them at the moment for an assessment, but they have I think they have requested just some blood from your doctor.","start":71.785,"end":83.485,"sentiment":"neutral","sentiment_score":0.15093516042599311},{"text":"So it should be with your doctor at the moment.","start":84.560005,"end":86.98,"sentiment":"neutral","sentiment_score":0.12624192386865615}],"sentiment":"neutral","sentiment_score":0.13470797856648764,"num_words":150,"start":35.22,"end":86.98},{"sentences":[{"text":"Now I think from memory as well last time we spoke, you said you're probably due to see him sooner.","start":87.04,"end":92.1,"sentiment":"neutral","sentiment_score":0.06585217714309692},{"text":"No.","start":95.36,"end":95.600006,"sentiment":"neutral","sentiment_score":-0.21818724274635315},{"text":"That's all good.","start":95.600006,"end":96.66,"sentiment":"neutral","sentiment_score":-0.19125130275885263},{"text":"No.","start":97.365,"end":97.605,"sentiment":"neutral","sentiment_score":-0.10627207905054092},{"text":"That's all good.","start":97.605,"end":98.825,"sentiment":"neutral","sentiment_score":0.034276158238450684}],"sentiment":"neutral","sentiment_score":0.018630670982279947,"num_words":28,"start":87.04,"end":98.825},{"sentences":[{"text":"So if you do hear from your doctor or anything telling you about this, it's just the insurer asking this some blood as well just so we can presume with the insurance application, which is good.","start":99.205,"end":112.745,"sentiment":"neutral","sentiment_score":0.15852326061576605},{"text":"Now I know you have already signed the the statement from Jack as well, which is fantastic.","start":113.03,"end":118.009995,"sentiment":"positive","sentiment_score":0.7509892723139595},{"text":"And the last thing they have asked of me is just a health declaration form.","start":119.03,"end":124.965,"sentiment":"positive","sentiment_score":0.4099484304587046},{"text":"So to make it easier for you, I'm happy to prefill it for you, ask the question, and then I will tomorrow when Jackie's back in, he's just off sick today, I will get him just to send it to you for signing and just to make sure that's all good, and we can submit that.","start":125.445,"end":141.33,"sentiment":"positive","sentiment_score":0.3842333203979901},{"text":"Is that okay?","start":141.33,"end":142.15,"sentiment":"neutral","sentiment_score":0.1622968465089798}],"sentiment":"positive","sentiment_score":0.3671404563007862,"num_words":127,"start":99.205,"end":142.15},{"sentences":[{"text":"Yep.","start":143.25,"end":143.73,"sentiment":"neutral","sentiment_score":0.31528013944625854},{"text":"Perfect.","start":143.73,"end":144.23,"sentiment":"positive","sentiment_score":0.5509130954742432},{"text":"Now there are just one, two, three, four, five, six multiple choice questions, and that should make it easy.","start":144.53,"end":151.815,"sentiment":"positive","sentiment_score":0.33564431808496775},{"text":"Now it does say here as well so it's a declaration of ongoing health and circumstances.","start":152.195,"end":157.41501,"sentiment":"neutral","sentiment_score":0.10216366266831756},{"text":"So it says before answering the below questions, you should review the application summary that was sent to you when you initially applied for the cover.","start":158.275,"end":167.26001,"sentiment":"neutral","sentiment_score":0.06412994431761596}],"sentiment":"neutral","sentiment_score":0.16738781640453945,"num_words":63,"start":143.25,"end":167.26001},{"sentences":[{"text":"Please contact us if you'd like a copy, blah blah blah.","start":167.96,"end":170.6,"sentiment":"neutral","sentiment_score":-0.011630598624998873},{"text":"So, basically, since your initial application for cover, has there been any changes to your, a, occupation, work status, work duties, or employment or income?","start":170.6,"end":182.16501,"sentiment":"neutral","sentiment_score":-0.005247073695063591},{"text":"No.","start":183.905,"end":184.38501,"sentiment":"neutral","sentiment_score":-0.046725500375032425},{"text":"Perfect.","start":184.38501,"end":184.88501,"sentiment":"neutral","sentiment_score":0.014507207088172436},{"text":"Family medical history?","start":185.425,"end":186.88501,"sentiment":"neutral","sentiment_score":-0.03260948260625204}],"sentiment":"neutral","sentiment_score":-0.009491711423346183,"num_words":41,"start":167.96,"end":186.88501},{"sentences":[{"text":"No.","start":188.785,"end":189.185,"sentiment":"neutral","sentiment_score":-0.041490036994218826},{"text":"Great.","start":189.185,"end":189.685,"sentiment":"neutral","sentiment_score":0.020176032558083538},{"text":"A medical history, health, or personal circumstances?","start":191.37999,"end":194.12,"sentiment":"neutral","sentiment_score":-0.02730985571231161},{"text":"No.","start":196.73999,"end":197.14,"sentiment":"neutral","sentiment_score":-0.049908287823200226},{"text":"So the only thing here is I will go back and check.","start":197.14,"end":200.84,"sentiment":"neutral","sentiment_score":-0.01678731121743719}],"sentiment":"neutral","sentiment_score":-0.021083591675216503,"num_words":22,"start":188.785,"end":200.84},{"sentences":[{"text":"Because at the time we we had noted 10 standard drinks.","start":201.37999,"end":207.345,"sentiment":"neutral","sentiment_score":-0.003236329606310888},{"text":"So I'll yeah.","start":208.445,"end":209.885,"sentiment":"neutral","sentiment_score":0.04271943246324857},{"text":"So just so we can get that, I will take yes.","start":209.885,"end":212.945,"sentiment":"neutral","sentiment_score":0.05305518717928366},{"text":"And when it says please provide full details, I will write standard drinks reduced to four per week.","start":213.565,"end":225.20001,"sentiment":"neutral","sentiment_score":0.013159408027099239},{"text":"And do you remember again roughly how long that's been?","start":225.66,"end":228.48001,"sentiment":"neutral","sentiment_score":0.00826603714376688}],"sentiment":"neutral","sentiment_score":0.018786706539960403,"num_words":53,"start":201.37999,"end":228.48001},{"sentences":[{"text":"A couple of couple of months.","start":230.525,"end":231.965,"sentiment":"neutral","sentiment_score":0.014710957262044152},{"text":"Would you say two, three, four, roughly about three months.","start":231.965,"end":237.325,"sentiment":"neutral","sentiment_score":0.012191077135503292},{"text":"Okay.","start":237.325,"end":237.645,"sentiment":"neutral","sentiment_score":0.17732730507850647},{"text":"Perfect.","start":237.645,"end":238.045,"sentiment":"positive","sentiment_score":0.4626656770706177},{"text":"I will prefill this for you.","start":238.045,"end":240.145,"sentiment":"neutral","sentiment_score":0.32859377066294354}],"sentiment":"neutral","sentiment_score":0.1175721717105868,"num_words":24,"start":230.525,"end":240.145},{"sentences":[{"text":"Just triple check that I've done it right.","start":240.285,"end":242.31,"sentiment":"neutral","sentiment_score":0.2111367043107748},{"text":"Otherwise, no changes, which is good.","start":243.03,"end":245.20999,"sentiment":"neutral","sentiment_score":0.18075252324342728},{"text":"And have you had any changes to your overseas travel arrangements or residency status?","start":245.43,"end":251.20999,"sentiment":"neutral","sentiment_score":0.02802199304902128},{"text":"Perfect.","start":252.79,"end":253.27,"sentiment":"neutral","sentiment_score":0.04233211651444435},{"text":"And last one is participation in any hazardous activities or sports.","start":253.27,"end":257.77,"sentiment":"neutral","sentiment_score":-0.020992501892826775}],"sentiment":"neutral","sentiment_score":0.07443328180816025,"num_words":40,"start":240.285,"end":257.77},{"sentences":[{"text":"No.","start":259.375,"end":259.77502,"sentiment":"neutral","sentiment_score":-0.00416325218975544},{"text":"Great.","start":259.77502,"end":260.27502,"sentiment":"neutral","sentiment_score":0.25228649377822876},{"text":"That was everything.","start":261.05502,"end":262.015,"sentiment":"neutral","sentiment_score":0.20224117239316305},{"text":"So like I said, what I will do is I will prefill this document.","start":262.015,"end":265.475,"sentiment":"neutral","sentiment_score":0.13534616199987276},{"text":"And then tomorrow when Jack is in, he will just email it to you.","start":265.93503,"end":269.93503,"sentiment":"neutral","sentiment_score":0.11089398232953888}],"sentiment":"neutral","sentiment_score":0.13036996301150683,"num_words":33,"start":259.375,"end":269.93503},{"sentences":[{"text":"I can get him to send you a quick text message if you'd like when he sends it just so you know.","start":269.93503,"end":274.18,"sentiment":"neutral","sentiment_score":0.1080679197541692},{"text":"That's okay.","start":278.64,"end":279.44,"sentiment":"neutral","sentiment_score":0.15036872029304504},{"text":"I will let him know to send you a quick text when he sends that through.","start":279.44,"end":283.38,"sentiment":"neutral","sentiment_score":0.1967474576085806},{"text":"Have a look at it just to make sure I completed it correctly for you.","start":283.44,"end":286.82,"sentiment":"neutral","sentiment_score":0.21480872134367626},{"text":"And then, otherwise, happy if you sign it, and we'll submit it to Futura as well.","start":287.48502,"end":292.945,"sentiment":"neutral","sentiment_score":0.24732568580657244}],"sentiment":"neutral","sentiment_score":0.18317651816866767,"num_words":71,"start":269.93503,"end":292.945},{"sentences":[{"text":"And then, yeah, underwriting tend tend to take a little bit of a process, but we'll just keep following up with them.","start":293.48502,"end":298.045,"sentiment":"neutral","sentiment_score":0.07622569240629673},{"text":"And, hopefully, once they get that blood, we can get those insurances sorted for you.","start":298.045,"end":301.68,"sentiment":"neutral","sentiment_score":0.13267730325460433},{"text":"Perfect.","start":302.88,"end":303.38,"sentiment":"positive","sentiment_score":0.6170371770858765},{"text":"No.","start":304.47998,"end":304.8,"sentiment":"neutral","sentiment_score":0.09918534010648727},{"text":"That's okay.","start":304.8,"end":305.52,"sentiment":"neutral","sentiment_score":0.1645510122179985}],"sentiment":"neutral","sentiment_score":0.11493778837526716,"num_words":41,"start":293.48502,"end":305.52},{"sentences":[{"text":"That was everything for me today.","start":305.52,"end":307.22,"sentiment":"neutral","sentiment_score":0.3232433001200358},{"text":"Do you have any other questions before I let you go?","start":307.36,"end":309.56693,"sentiment":"neutral","sentiment_score":0.09496942873705518},{"text":"No.","start":310.68692,"end":311.18692,"sentiment":"neutral","sentiment_score":0.026539314538240433},{"text":"Amazing.","start":311.48694,"end":311.96692,"sentiment":"neutral","sentiment_score":0.10369829833507538},{"text":"Thank you so much for your time, Kyle, and I look forward to speaking with you soon again.","start":311.96692,"end":315.34692,"sentiment":"positive","sentiment_score":0.8534672028488584}],"sentiment":"positive","sentiment_score":0.4993721832697456,"num_words":37,"start":305.52,"end":315.34692},{"sentences":[{"text":"Thanks.","start":317.00693,"end":317.50693,"sentiment":"positive","sentiment_score":0.6999466419219971},{"text":"Bye.","start":317.88693,"end":318.38693,"sentiment":"positive","sentiment_score":0.4299822747707367}],"sentiment":"positive","sentiment_score":0.5649644583463669,"num_words":2,"start":317.00693,"end":318.38693}]}}]},{"alternatives":[{"transcript":"Hello? Yep. Good. Yourself? Yeah. Should be okay. Yep. That's fine. Cortina. Yep. Yep. Awesome. Yep. Yeah. I haven't done anything about that, though. Not my favorite task. Yep. Yep. Yep. That's fine. Right there. Yep. Yep. Nine. Nine. No. Yeah. Yep. Good couple of months now. Probably three now. No. No. Yep. Yeah. That'll be great because sometimes your emails go to my spam. Yep. Yep. Awesome. Sounds good. Thank you very much. No. No. All good. Yep. No worries. You too. Thank you. See you.","confidence":0.9863281,"words":[{"word":"hello","start":0.71999997,"end":1.22,"confidence":0.98950195,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.013038409873843191},{"word":"yep","start":4.08,"end":4.58,"confidence":0.9980469,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11516853421926498},{"word":"good","start":7.9199996,"end":8.32,"confidence":0.98828125,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.4929184317588806},{"word":"yourself","start":8.32,"end":8.82,"confidence":0.9785156,"punctuated_word":"Yourself?","sentiment":"positive","sentiment_score":0.36376869678497314},{"word":"yeah","start":13.12,"end":13.575,"confidence":0.89575195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13010428845882416},{"word":"should","start":13.575,"end":13.815,"confidence":0.97802734,"punctuated_word":"Should","sentiment":"neutral","sentiment_score":0.1725593060255051},{"word":"be","start":13.815,"end":14.054999,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.13719168305397034},{"word":"okay","start":14.054999,"end":14.554999,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.14298361539840698},{"word":"yep","start":24.455,"end":24.935,"confidence":0.99658203,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.14464500546455383},{"word":"that's","start":24.935,"end":25.175,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.3018953204154968},{"word":"fine","start":25.175,"end":25.675,"confidence":0.9970703,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.305899441242218},{"word":"cortina","start":30.02,"end":30.52,"confidence":0.8364258,"punctuated_word":"Cortina.","sentiment":"neutral","sentiment_score":0.12226710468530656},{"word":"yep","start":40.1,"end":40.6,"confidence":0.99658203,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10273680090904236},{"word":"yep","start":71.615005,"end":71.935005,"confidence":0.9013672,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1386358141899109},{"word":"awesome","start":71.935005,"end":72.435005,"confidence":0.9975586,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.3502036929130554},{"word":"yep","start":92.17,"end":92.67,"confidence":0.92211914,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.002829217817634344},{"word":"yeah","start":92.810005,"end":93.21,"confidence":0.89819336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04194621369242668},{"word":"i","start":93.21,"end":93.37,"confidence":0.76708984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13819508254528046},{"word":"haven't","start":93.37,"end":93.61,"confidence":0.99853516,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.1247938945889473},{"word":"done","start":93.61,"end":93.850006,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.1691485345363617},{"word":"anything","start":93.850006,"end":94.25,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.1980944722890854},{"word":"about","start":94.25,"end":94.41,"confidence":0.9980469,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.213350772857666},{"word":"that","start":94.41,"end":94.65,"confidence":0.8029785,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.17132902145385742},{"word":"though","start":94.65,"end":95.145,"confidence":0.9694824,"punctuated_word":"though.","sentiment":"neutral","sentiment_score":-0.12772658467292786},{"word":"not","start":95.384995,"end":95.625,"confidence":0.9863281,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.28664571046829224},{"word":"my","start":95.625,"end":95.784996,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.2823649048805237},{"word":"favorite","start":95.784996,"end":96.284996,"confidence":0.99902344,"punctuated_word":"favorite","sentiment":"neutral","sentiment_score":-0.2387230098247528},{"word":"task","start":99.384995,"end":99.884995,"confidence":0.99560547,"punctuated_word":"task.","sentiment":"neutral","sentiment_score":0.015447469428181648},{"word":"yep","start":109.36,"end":109.86,"confidence":0.9638672,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.18713562190532684},{"word":"yep","start":130.895,"end":131.395,"confidence":0.79711914,"punctuated_word":"Yep.","sentiment":"positive","sentiment_score":0.3360567092895508},{"word":"yep","start":142.36,"end":142.68001,"confidence":0.97680664,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1613537222146988},{"word":"that's","start":142.68001,"end":142.92,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2934763431549072},{"word":"fine","start":142.92,"end":143.42,"confidence":0.99853516,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.3027136027812958},{"word":"right","start":148.92,"end":149.16,"confidence":0.36987305,"punctuated_word":"Right","sentiment":"positive","sentiment_score":0.3609327673912048},{"word":"there","start":149.16,"end":149.66,"confidence":0.7207031,"punctuated_word":"there.","sentiment":"positive","sentiment_score":0.3862951099872589},{"word":"yep","start":158.44499,"end":158.94499,"confidence":0.94018555,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08000786602497101},{"word":"yep","start":167.74,"end":168.24,"confidence":0.90600586,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.035851962864398956},{"word":"nine","start":178.49501,"end":178.99501,"confidence":0.93652344,"punctuated_word":"Nine.","sentiment":"neutral","sentiment_score":-0.005835090298205614},{"word":"nine","start":187.77501,"end":188.27501,"confidence":0.9350586,"punctuated_word":"Nine.","sentiment":"neutral","sentiment_score":-0.019207105040550232},{"word":"no","start":192.73,"end":193.23,"confidence":0.8203125,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0490787997841835},{"word":"yeah","start":206.595,"end":207.095,"confidence":0.72631836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0049534570425748825},{"word":"yep","start":208.675,"end":209.175,"confidence":0.92749023,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04386032745242119},{"word":"good","start":229.88,"end":230.12001,"confidence":0.56591797,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.08277145773172379},{"word":"couple","start":230.12001,"end":230.44,"confidence":0.93603516,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.0366835854947567},{"word":"of","start":230.44,"end":230.52,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.049926355481147766},{"word":"months","start":230.52,"end":230.84001,"confidence":0.99902344,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.05034368485212326},{"word":"now","start":230.84001,"end":231.34001,"confidence":0.9926758,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.05047600343823433},{"word":"probably","start":234.76001,"end":235.24,"confidence":0.97802734,"punctuated_word":"Probably","sentiment":"neutral","sentiment_score":0.015229221433401108},{"word":"three","start":235.24,"end":235.48001,"confidence":0.93408203,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.005620211362838745},{"word":"now","start":235.48001,"end":235.965,"confidence":0.99658203,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.011653156951069832},{"word":"no","start":251.85,"end":252.35,"confidence":0.97021484,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.045581214129924774},{"word":"no","start":258.41,"end":258.91,"confidence":0.79833984,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.04470556229352951},{"word":"yep","start":274.255,"end":274.575,"confidence":0.7763672,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07674826681613922},{"word":"yeah","start":274.575,"end":274.815,"confidence":0.99121094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0838046446442604},{"word":"that'll","start":274.815,"end":275.05502,"confidence":0.7429199,"punctuated_word":"That'll","sentiment":"neutral","sentiment_score":0.1217329129576683},{"word":"be","start":275.05502,"end":275.215,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.18944764137268064},{"word":"great","start":275.215,"end":275.375,"confidence":1.0,"punctuated_word":"great","sentiment":"neutral","sentiment_score":0.20708784461021423},{"word":"because","start":275.375,"end":275.695,"confidence":0.4013672,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.08162425458431244},{"word":"sometimes","start":275.695,"end":276.095,"confidence":0.99121094,"punctuated_word":"sometimes","sentiment":"neutral","sentiment_score":0.05954664945602417},{"word":"your","start":276.095,"end":276.33502,"confidence":0.82910156,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1119171902537346},{"word":"emails","start":276.33502,"end":276.73502,"confidence":0.9482422,"punctuated_word":"emails","sentiment":"neutral","sentiment_score":-0.031919628381729126},{"word":"go","start":276.73502,"end":276.975,"confidence":0.97509766,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.016349032521247864},{"word":"to","start":276.975,"end":277.295,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05946527421474457},{"word":"my","start":277.295,"end":277.535,"confidence":0.7036133,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.04424813389778137},{"word":"spam","start":277.535,"end":278.035,"confidence":0.9296875,"punctuated_word":"spam.","sentiment":"neutral","sentiment_score":-0.07547729462385178},{"word":"yep","start":283.58,"end":284.08,"confidence":0.79248047,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.1747044324874878},{"word":"yep","start":301.925,"end":302.245,"confidence":0.9069824,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.19144326448440552},{"word":"awesome","start":302.245,"end":302.725,"confidence":0.9980469,"punctuated_word":"Awesome.","sentiment":"positive","sentiment_score":0.5167273879051208},{"word":"sounds","start":302.725,"end":302.965,"confidence":0.9951172,"punctuated_word":"Sounds","sentiment":"positive","sentiment_score":0.5301616787910461},{"word":"good","start":302.965,"end":303.285,"confidence":1.0,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5836422443389893},{"word":"thank","start":303.285,"end":303.445,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6563787460327148},{"word":"you","start":303.445,"end":303.60498,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6603996753692627},{"word":"very","start":303.60498,"end":303.76498,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.694202721118927},{"word":"much","start":303.76498,"end":304.26498,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.624494194984436},{"word":"no","start":309.925,"end":310.085,"confidence":0.97509766,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11197105795145036},{"word":"no","start":310.085,"end":310.32498,"confidence":0.99853516,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06224317848682403},{"word":"all","start":310.32498,"end":310.565,"confidence":0.9921875,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.06256864219903946},{"word":"good","start":310.565,"end":310.91687,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.03519858792424202},{"word":"yep","start":315.5569,"end":315.87686,"confidence":0.98339844,"punctuated_word":"Yep.","sentiment":"positive","sentiment_score":0.40201494097709656},{"word":"no","start":315.87686,"end":316.11688,"confidence":0.9902344,"punctuated_word":"No","sentiment":"positive","sentiment_score":0.3703509569168091},{"word":"worries","start":316.11688,"end":316.51688,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"positive","sentiment_score":0.43943023681640625},{"word":"you","start":316.51688,"end":316.75687,"confidence":0.99902344,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.5022872090339661},{"word":"too","start":316.75687,"end":316.99686,"confidence":0.99658203,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.4971734881401062},{"word":"thank","start":316.99686,"end":317.23688,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7156050205230713},{"word":"you","start":317.23688,"end":317.73688,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5596218705177307},{"word":"see","start":318.19687,"end":318.43686,"confidence":0.8833008,"punctuated_word":"See","sentiment":"positive","sentiment_score":0.4649412930011749},{"word":"you","start":318.43686,"end":318.93686,"confidence":0.84228516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.12038329988718031}],"paragraphs":{"transcript":"\nHello? Yep. Good. Yourself? Yeah.\n\nShould be okay. Yep. That's fine. Cortina. Yep.\n\nYep. Awesome. Yep. Yeah. I haven't done anything about that, though.\n\nNot my favorite task. Yep. Yep. Yep. That's fine.\n\nRight there. Yep. Yep. Nine. Nine.\n\nNo. Yeah. Yep. Good couple of months now. Probably three now.\n\nNo. No. Yep. Yeah. That'll be great because sometimes your emails go to my spam.\n\nYep. Yep. Awesome. Sounds good. Thank you very much.\n\nNo. No. All good. Yep. No worries.\n\nYou too. Thank you. See you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.013038409873843191},{"text":"Yep.","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.11516853421926498},{"text":"Good.","start":7.9199996,"end":8.32,"sentiment":"positive","sentiment_score":0.4929184317588806},{"text":"Yourself?","start":8.32,"end":8.82,"sentiment":"positive","sentiment_score":0.36376869678497314},{"text":"Yeah.","start":13.12,"end":13.575,"sentiment":"neutral","sentiment_score":0.13010428845882416}],"sentiment":"neutral","sentiment_score":0.22299967221915723,"num_words":5,"start":0.71999997,"end":13.575},{"sentences":[{"text":"Should be okay.","start":13.575,"end":14.554999,"sentiment":"neutral","sentiment_score":0.15091153482596079},{"text":"Yep.","start":24.455,"end":24.935,"sentiment":"neutral","sentiment_score":0.14464500546455383},{"text":"That's fine.","start":24.935,"end":25.675,"sentiment":"neutral","sentiment_score":0.3038973808288574},{"text":"Cortina.","start":30.02,"end":30.52,"sentiment":"neutral","sentiment_score":0.12226710468530656},{"text":"Yep.","start":40.1,"end":40.6,"sentiment":"neutral","sentiment_score":0.10273680090904236}],"sentiment":"neutral","sentiment_score":0.1787722846493125,"num_words":8,"start":13.575,"end":40.6},{"sentences":[{"text":"Yep.","start":71.615005,"end":71.935005,"sentiment":"neutral","sentiment_score":0.1386358141899109},{"text":"Awesome.","start":71.935005,"end":72.435005,"sentiment":"positive","sentiment_score":0.3502036929130554},{"text":"Yep.","start":92.17,"end":92.67,"sentiment":"neutral","sentiment_score":-0.002829217817634344},{"text":"Yeah.","start":92.810005,"end":93.21,"sentiment":"neutral","sentiment_score":-0.04194621369242668},{"text":"I haven't done anything about that, though.","start":93.21,"end":95.145,"sentiment":"neutral","sentiment_score":-0.16323405184916087}],"sentiment":"neutral","sentiment_score":-0.06350675339556554,"num_words":11,"start":71.615005,"end":95.145},{"sentences":[{"text":"Not my favorite task.","start":95.384995,"end":99.884995,"sentiment":"neutral","sentiment_score":-0.19807153893634677},{"text":"Yep.","start":109.36,"end":109.86,"sentiment":"neutral","sentiment_score":0.18713562190532684},{"text":"Yep.","start":130.895,"end":131.395,"sentiment":"positive","sentiment_score":0.3360567092895508},{"text":"Yep.","start":142.36,"end":142.68001,"sentiment":"neutral","sentiment_score":0.1613537222146988},{"text":"That's fine.","start":142.68001,"end":143.42,"sentiment":"neutral","sentiment_score":0.2980949729681015}],"sentiment":"neutral","sentiment_score":0.05427220484448804,"num_words":9,"start":95.384995,"end":143.42},{"sentences":[{"text":"Right there.","start":148.92,"end":149.66,"sentiment":"positive","sentiment_score":0.3736139386892319},{"text":"Yep.","start":158.44499,"end":158.94499,"sentiment":"neutral","sentiment_score":0.08000786602497101},{"text":"Yep.","start":167.74,"end":168.24,"sentiment":"neutral","sentiment_score":0.035851962864398956},{"text":"Nine.","start":178.49501,"end":178.99501,"sentiment":"neutral","sentiment_score":-0.005835090298205614},{"text":"Nine.","start":187.77501,"end":188.27501,"sentiment":"neutral","sentiment_score":-0.019207105040550232}],"sentiment":"neutral","sentiment_score":0.13967425182151297,"num_words":6,"start":148.92,"end":188.27501},{"sentences":[{"text":"No.","start":192.73,"end":193.23,"sentiment":"neutral","sentiment_score":-0.0490787997841835},{"text":"Yeah.","start":206.595,"end":207.095,"sentiment":"neutral","sentiment_score":0.0049534570425748825},{"text":"Yep.","start":208.675,"end":209.175,"sentiment":"neutral","sentiment_score":0.04386032745242119},{"text":"Good couple of months now.","start":229.88,"end":231.34001,"sentiment":"neutral","sentiment_score":0.05404021739959717},{"text":"Probably three now.","start":234.76001,"end":235.965,"sentiment":"neutral","sentiment_score":0.010834196582436562}],"sentiment":"neutral","sentiment_score":0.0274944237687371,"num_words":11,"start":192.73,"end":235.965},{"sentences":[{"text":"No.","start":251.85,"end":252.35,"sentiment":"neutral","sentiment_score":-0.045581214129924774},{"text":"No.","start":258.41,"end":258.91,"sentiment":"neutral","sentiment_score":-0.04470556229352951},{"text":"Yep.","start":274.255,"end":274.575,"sentiment":"neutral","sentiment_score":0.07674826681613922},{"text":"Yeah.","start":274.575,"end":274.815,"sentiment":"neutral","sentiment_score":0.0838046446442604},{"text":"That'll be great because sometimes your emails go to my spam.","start":274.815,"end":278.035,"sentiment":"neutral","sentiment_score":0.02909661355343732}],"sentiment":"neutral","sentiment_score":0.026021925608317058,"num_words":15,"start":251.85,"end":278.035},{"sentences":[{"text":"Yep.","start":283.58,"end":284.08,"sentiment":"neutral","sentiment_score":0.1747044324874878},{"text":"Yep.","start":301.925,"end":302.245,"sentiment":"neutral","sentiment_score":0.19144326448440552},{"text":"Awesome.","start":302.245,"end":302.725,"sentiment":"positive","sentiment_score":0.5167273879051208},{"text":"Sounds good.","start":302.725,"end":303.285,"sentiment":"positive","sentiment_score":0.5569019615650177},{"text":"Thank you very much.","start":303.285,"end":304.26498,"sentiment":"positive","sentiment_score":0.6588688343763351}],"sentiment":"positive","sentiment_score":0.5146838161680434,"num_words":9,"start":283.58,"end":304.26498},{"sentences":[{"text":"No.","start":309.925,"end":310.085,"sentiment":"neutral","sentiment_score":-0.11197105795145036},{"text":"No.","start":310.085,"end":310.32498,"sentiment":"neutral","sentiment_score":-0.06224317848682403},{"text":"All good.","start":310.32498,"end":310.91687,"sentiment":"neutral","sentiment_score":0.04888361506164074},{"text":"Yep.","start":315.5569,"end":315.87686,"sentiment":"positive","sentiment_score":0.40201494097709656},{"text":"No worries.","start":315.87686,"end":316.51688,"sentiment":"positive","sentiment_score":0.40489059686660767}],"sentiment":"neutral","sentiment_score":0.1621927326279027,"num_words":7,"start":309.925,"end":316.51688},{"sentences":[{"text":"You too.","start":316.51688,"end":316.99686,"sentiment":"positive","sentiment_score":0.49973034858703613},{"text":"Thank you.","start":316.99686,"end":317.73688,"sentiment":"positive","sentiment_score":0.637613445520401},{"text":"See you.","start":318.19687,"end":318.93686,"sentiment":"neutral","sentiment_score":0.1722789965569973}],"sentiment":"positive","sentiment_score":0.43654093022147816,"num_words":6,"start":316.51688,"end":318.93686}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. This is Carl speaking.\n\nChannel 1: Yep.\n\nChannel 0: This is Veronica from. How are you?\n\nChannel 1: Good. Yourself?\n\nChannel 0: I'm good. Do you got a couple of minutes for me?\n\nChannel 1: Yeah. Should be okay.\n\nChannel 0: Yes? Alright. I'll try to make it quick for you, Kyle. But just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.\n\nChannel 1: Yep. That's fine.\n\nChannel 0: Perfect. And just your password on file for security, please.\n\nChannel 1: Cortina.\n\nChannel 0: Yeah. Perfect. Now it is a pretty quick one for me, really. Just giving you a call just to give you a little bit of an update on the insurances after we spoke last time.\n\nChannel 1: Yep.\n\nChannel 0: Now I think you have spoken to my colleague Jack as well, but we went back to Futura, their insurance company, after we spoke last time just to see if they were happy to kind of revisit things when the alcohol had been reduced to four and then also that your doctor hadn't really suggested a reduction in alcohol as long as he was happy with the scans after the migraine. So we went back to the underwriter, and they said that they're happy to reopen the case, which is good.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: Awesome.\n\nChannel 0: it's it's still with them at the moment for an assessment, but they have I think they have requested just some blood from your doctor. So it should be with your doctor at the moment. Now I think from memory as well last time we spoke, you said you're probably due to see him sooner.\n\nChannel 1: Yep. Yeah. I haven't done anything about that, though.\n\nChannel 0: No.\n\nChannel 1: Not\n\nChannel 0: That's\n\nChannel 1: my favorite\n\nChannel 0: all good. No. That's all good. So\n\nChannel 1: task.\n\nChannel 0: if you do hear from your doctor or anything telling you about this, it's just the insurer asking this some blood as well just so\n\nChannel 1: Yep.\n\nChannel 0: we can presume with the insurance application, which is good. Now I know you have already signed the the statement from Jack as well, which is fantastic. And the last thing they have asked of me is just a health declaration form. So to make it easier for you, I'm happy to prefill it for you, ask the question,\n\nChannel 1: Yep.\n\nChannel 0: and then I will tomorrow when Jackie's back in, he's just off sick today, I will get him just to send it to you for signing and just to make sure that's all good, and we can submit that. Is that okay?\n\nChannel 1: Yep. That's fine.\n\nChannel 0: Yep. Perfect. Now there are just one, two, three, four, five, six multiple choice questions,\n\nChannel 1: Right there.\n\nChannel 0: and that should make it easy. Now it does say here as well so it's a declaration of ongoing health and circumstances. So\n\nChannel 1: Yep.\n\nChannel 0: it says before answering the below questions, you should review the application summary that was sent to you when you initially applied for the cover.\n\nChannel 1: Yep.\n\nChannel 0: Please contact us if you'd like a copy, blah blah blah. So, basically, since your initial application for cover, has there been any changes to your, a, occupation,\n\nChannel 1: Nine.\n\nChannel 0: work status, work duties, or employment or income? No. Perfect. Family medical history?\n\nChannel 1: Nine.\n\nChannel 0: No. Great. A medical history, health,\n\nChannel 1: No.\n\nChannel 0: or personal circumstances? No. So the only thing here is I will go back and check. Because at the time we we had noted 10 standard\n\nChannel 1: Yeah.\n\nChannel 0: drinks. So\n\nChannel 1: Yep.\n\nChannel 0: I'll yeah. So just so we can get that, I will take yes. And when it says please provide full details, I will write standard drinks reduced to four per week. And do you remember again roughly how long that's been?\n\nChannel 1: Good couple of months\n\nChannel 0: A couple\n\nChannel 1: now.\n\nChannel 0: of couple of months. Would you say two, three, four, roughly\n\nChannel 1: Probably three now.\n\nChannel 0: about three months. Okay. Perfect. I will prefill this for you. Just triple check that I've done it right.\n\nOtherwise, no changes, which is good. And have you had any changes to your overseas travel arrangements or residency status?\n\nChannel 1: No.\n\nChannel 0: Perfect. And last one is participation in any hazardous activities or sports.\n\nChannel 1: No.\n\nChannel 0: No. Great. That was everything. So like I said, what I will do is I will prefill this document. And then tomorrow when Jack is in, he will just email it to you.\n\nI can get him to send you a quick text message if you'd like when he sends it just so you know.\n\nChannel 1: Yep. Yeah. That'll be great because sometimes your emails go to my spam.\n\nChannel 0: That's okay. I will let him know to send you a quick text when he sends that through. Have\n\nChannel 1: Yep.\n\nChannel 0: a look at it just to make sure I completed it correctly for you. And then, otherwise, happy if you sign it, and we'll submit it to Futura as well. And then, yeah, underwriting tend tend to take a little bit of a process, but we'll just keep following up with them. And, hopefully, once they get that blood, we can get those insurances sorted for you.\n\nChannel 1: Yep. Awesome. Sounds\n\nChannel 0: Perfect.\n\nChannel 1: good. Thank you very much.\n\nChannel 0: No. That's okay. That was everything for me today. Do you have any other questions before I let you go?\n\nChannel 1: No. No. All good.\n\nChannel 0: No. Amazing. Thank you so much for your time, Kyle, and I look forward to speaking with you soon again.\n\nChannel 1: Yep. No worries. You too. Thank\n\nChannel 0: Thanks.\n\nChannel 1: you.\n\nChannel 0: Bye.\n\nChannel 1: See you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.013038409873843191}],"sentiment":"neutral","sentiment_score":0.013038409873843191,"channel":1,"num_words":1,"start":0.71999997,"end":1.22},{"sentences":[{"text":"Hello.","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.023819854483008385},{"text":"This is Carl speaking.","start":2.6399999,"end":3.78,"sentiment":"neutral","sentiment_score":0.031305290292948484}],"sentiment":"neutral","sentiment_score":0.029808203130960463,"channel":0,"num_words":5,"start":2.32,"end":3.78},{"sentences":[{"text":"Yep.","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.11516853421926498}],"sentiment":"neutral","sentiment_score":0.11516853421926498,"channel":1,"num_words":1,"start":4.08,"end":4.58},{"sentences":[{"text":"This is Veronica from.","start":4.96,"end":6.12,"sentiment":"neutral","sentiment_score":0.1451699137687683},{"text":"How are you?","start":6.12,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.16776141027609506}],"sentiment":"neutral","sentiment_score":0.15485198370047978,"channel":0,"num_words":7,"start":4.96,"end":7.7799997},{"sentences":[{"text":"Good.","start":7.9199996,"end":8.32,"sentiment":"positive","sentiment_score":0.4929184317588806},{"text":"Yourself?","start":8.32,"end":8.82,"sentiment":"positive","sentiment_score":0.36376869678497314}],"sentiment":"positive","sentiment_score":0.4283435642719269,"channel":1,"num_words":2,"start":7.9199996,"end":8.82},{"sentences":[{"text":"I'm good.","start":9.2,"end":10.0199995,"sentiment":"positive","sentiment_score":0.487353652715683},{"text":"Do you got a couple of minutes for me?","start":10.32,"end":12.34,"sentiment":"neutral","sentiment_score":0.14166090306308535}],"sentiment":"neutral","sentiment_score":0.20451413027264856,"channel":0,"num_words":11,"start":9.2,"end":12.34},{"sentences":[{"text":"Yeah.","start":13.12,"end":13.575,"sentiment":"neutral","sentiment_score":0.13010428845882416},{"text":"Should be okay.","start":13.575,"end":14.554999,"sentiment":"neutral","sentiment_score":0.15091153482596079}],"sentiment":"neutral","sentiment_score":0.14570972323417664,"channel":1,"num_words":4,"start":13.12,"end":14.554999},{"sentences":[{"text":"Yes?","start":14.405,"end":14.804999,"sentiment":"neutral","sentiment_score":0.10513130575418472},{"text":"Alright.","start":14.804999,"end":15.125,"sentiment":"neutral","sentiment_score":0.10641644895076752},{"text":"I'll try to make it quick for you, Kyle.","start":15.125,"end":17.224998,"sentiment":"neutral","sentiment_score":0.1376759691370858},{"text":"But just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.","start":17.525,"end":23.945,"sentiment":"neutral","sentiment_score":0.03476831278410451}],"sentiment":"neutral","sentiment_score":0.061472813691943885,"channel":0,"num_words":40,"start":14.405,"end":23.945},{"sentences":[{"text":"Yep.","start":24.455,"end":24.935,"sentiment":"neutral","sentiment_score":0.14464500546455383},{"text":"That's fine.","start":24.935,"end":25.675,"sentiment":"neutral","sentiment_score":0.3038973808288574}],"sentiment":"neutral","sentiment_score":0.2508132557074229,"channel":1,"num_words":3,"start":24.455,"end":25.675},{"sentences":[{"text":"Perfect.","start":25.54,"end":26.04,"sentiment":"positive","sentiment_score":0.4995793402194977},{"text":"And just your password on file for security, please.","start":26.34,"end":29.24,"sentiment":"neutral","sentiment_score":0.1870810306734509}],"sentiment":"neutral","sentiment_score":0.21833086162805557,"channel":0,"num_words":10,"start":25.54,"end":29.24},{"sentences":[{"text":"Cortina.","start":30.02,"end":30.52,"sentiment":"neutral","sentiment_score":0.12226710468530656}],"sentiment":"neutral","sentiment_score":0.12226710468530656,"channel":1,"num_words":1,"start":30.02,"end":30.52},{"sentences":[{"text":"Yeah.","start":31.06,"end":31.54,"sentiment":"neutral","sentiment_score":0.24345657229423523},{"text":"Perfect.","start":31.54,"end":32.04,"sentiment":"positive","sentiment_score":0.4456329941749573},{"text":"Now it is a pretty quick one for me, really.","start":32.66,"end":35.16,"sentiment":"neutral","sentiment_score":0.29888097047805784},{"text":"Just giving you a call just to give you a little bit of an update on the insurances after we spoke last time.","start":35.22,"end":39.825,"sentiment":"neutral","sentiment_score":0.15895939067653989}],"sentiment":"neutral","sentiment_score":0.2095418644802911,"channel":0,"num_words":35,"start":31.06,"end":39.825},{"sentences":[{"text":"Yep.","start":40.1,"end":40.6,"sentiment":"neutral","sentiment_score":0.10273680090904236}],"sentiment":"neutral","sentiment_score":0.10273680090904236,"channel":1,"num_words":1,"start":40.1,"end":40.6},{"sentences":[{"text":"Now I think you have spoken to my colleague Jack as well, but we went back to Futura, their insurance company, after we spoke last time just to see if they were happy to kind of revisit things when the alcohol had been reduced to four and then also that your doctor hadn't really suggested a reduction in alcohol as long as he was happy with the scans after the migraine.","start":41.665,"end":63.940002,"sentiment":"neutral","sentiment_score":0.09724773151773802},{"text":"So we went back to the underwriter, and they said that they're happy to reopen the case, which is good.","start":65.2,"end":71.085,"sentiment":"neutral","sentiment_score":0.22294042259454727}],"sentiment":"neutral","sentiment_score":0.12487249878736642,"channel":0,"num_words":91,"start":41.665,"end":71.085},{"sentences":[{"text":"Yep.","start":71.615005,"end":71.935005,"sentiment":"neutral","sentiment_score":0.1386358141899109}],"sentiment":"neutral","sentiment_score":0.1386358141899109,"channel":1,"num_words":1,"start":71.615005,"end":71.935005},{"sentences":[{"text":"So","start":71.785,"end":72.105,"sentiment":"neutral","sentiment_score":0.2695551812648773}],"sentiment":"neutral","sentiment_score":0.2695551812648773,"channel":0,"num_words":1,"start":71.785,"end":72.105},{"sentences":[{"text":"Awesome.","start":71.935005,"end":72.435005,"sentiment":"positive","sentiment_score":0.3502036929130554}],"sentiment":"positive","sentiment_score":0.3502036929130554,"channel":1,"num_words":1,"start":71.935005,"end":72.435005},{"sentences":[{"text":"it's it's still with them at the moment for an assessment, but they have I think they have requested just some blood from your doctor.","start":72.105,"end":83.485,"sentiment":"neutral","sentiment_score":0.14619035959243776},{"text":"So it should be with your doctor at the moment.","start":84.560005,"end":86.98,"sentiment":"neutral","sentiment_score":0.12624192386865615},{"text":"Now I think from memory as well last time we spoke, you said you're probably due to see him sooner.","start":87.04,"end":92.1,"sentiment":"neutral","sentiment_score":0.06585217714309692}],"sentiment":"neutral","sentiment_score":0.11334948675198989,"channel":0,"num_words":55,"start":72.105,"end":92.1},{"sentences":[{"text":"Yep.","start":92.17,"end":92.67,"sentiment":"neutral","sentiment_score":-0.002829217817634344},{"text":"Yeah.","start":92.810005,"end":93.21,"sentiment":"neutral","sentiment_score":-0.04194621369242668},{"text":"I haven't done anything about that, though.","start":93.21,"end":95.145,"sentiment":"neutral","sentiment_score":-0.16323405184916087}],"sentiment":"neutral","sentiment_score":-0.13193486605046523,"channel":1,"num_words":9,"start":92.17,"end":95.145},{"sentences":[{"text":"No.","start":95.36,"end":95.600006,"sentiment":"neutral","sentiment_score":-0.21818724274635315}],"sentiment":"neutral","sentiment_score":-0.21818724274635315,"channel":0,"num_words":1,"start":95.36,"end":95.600006},{"sentences":[{"text":"Not","start":95.384995,"end":95.625,"sentiment":"neutral","sentiment_score":-0.28664571046829224}],"sentiment":"neutral","sentiment_score":-0.28664571046829224,"channel":1,"num_words":1,"start":95.384995,"end":95.625},{"sentences":[{"text":"That's","start":95.600006,"end":95.92,"sentiment":"neutral","sentiment_score":-0.2392185777425766}],"sentiment":"neutral","sentiment_score":-0.2392185777425766,"channel":0,"num_words":1,"start":95.600006,"end":95.92},{"sentences":[{"text":"my favorite","start":95.625,"end":96.284996,"sentiment":"neutral","sentiment_score":-0.26054395735263824}],"sentiment":"neutral","sentiment_score":-0.26054395735263824,"channel":1,"num_words":2,"start":95.625,"end":96.284996},{"sentences":[{"text":"all good.","start":95.92,"end":96.66,"sentiment":"neutral","sentiment_score":-0.16726766526699066},{"text":"No.","start":97.365,"end":97.605,"sentiment":"neutral","sentiment_score":-0.10627207905054092},{"text":"That's all good.","start":97.605,"end":98.825,"sentiment":"neutral","sentiment_score":0.034276158238450684},{"text":"So","start":99.205,"end":99.525,"sentiment":"neutral","sentiment_score":0.015576329082250597}],"sentiment":"neutral","sentiment_score":-0.04605751511241708,"channel":0,"num_words":7,"start":95.92,"end":99.525},{"sentences":[{"text":"task.","start":99.384995,"end":99.884995,"sentiment":"neutral","sentiment_score":0.015447469428181648}],"sentiment":"neutral","sentiment_score":0.015447469428181648,"channel":1,"num_words":1,"start":99.384995,"end":99.884995},{"sentences":[{"text":"if you do hear from your doctor or anything telling you about this, it's just the insurer asking this some blood as well just so","start":99.525,"end":109.365,"sentiment":"neutral","sentiment_score":0.03774908423423767}],"sentiment":"neutral","sentiment_score":0.03774908423423767,"channel":0,"num_words":25,"start":99.525,"end":109.365},{"sentences":[{"text":"Yep.","start":109.36,"end":109.86,"sentiment":"neutral","sentiment_score":0.18713562190532684}],"sentiment":"neutral","sentiment_score":0.18713562190532684,"channel":1,"num_words":1,"start":109.36,"end":109.86},{"sentences":[{"text":"we can presume with the insurance application, which is good.","start":109.365,"end":112.745,"sentiment":"positive","sentiment_score":0.47475339472293854},{"text":"Now I know you have already signed the the statement from Jack as well, which is fantastic.","start":113.03,"end":118.009995,"sentiment":"positive","sentiment_score":0.7509892723139595},{"text":"And the last thing they have asked of me is just a health declaration form.","start":119.03,"end":124.965,"sentiment":"positive","sentiment_score":0.4099484304587046},{"text":"So to make it easier for you, I'm happy to prefill it for you, ask the question,","start":125.445,"end":131.385,"sentiment":"positive","sentiment_score":0.5232217031366685}],"sentiment":"positive","sentiment_score":0.5518363896062819,"channel":0,"num_words":59,"start":109.365,"end":131.385},{"sentences":[{"text":"Yep.","start":130.895,"end":131.395,"sentiment":"positive","sentiment_score":0.3360567092895508}],"sentiment":"positive","sentiment_score":0.3360567092895508,"channel":1,"num_words":1,"start":130.895,"end":131.395},{"sentences":[{"text":"and then I will tomorrow when Jackie's back in, he's just off sick today, I will get him just to send it to you for signing and just to make sure that's all good, and we can submit that.","start":132.00499,"end":141.33,"sentiment":"neutral","sentiment_score":0.32364864074266875},{"text":"Is that okay?","start":141.33,"end":142.15,"sentiment":"neutral","sentiment_score":0.1622968465089798}],"sentiment":"neutral","sentiment_score":0.31212351258311954,"channel":0,"num_words":42,"start":132.00499,"end":142.15},{"sentences":[{"text":"Yep.","start":142.36,"end":142.68001,"sentiment":"neutral","sentiment_score":0.1613537222146988},{"text":"That's fine.","start":142.68001,"end":143.42,"sentiment":"neutral","sentiment_score":0.2980949729681015}],"sentiment":"neutral","sentiment_score":0.2525145560503006,"channel":1,"num_words":3,"start":142.36,"end":143.42},{"sentences":[{"text":"Yep.","start":143.25,"end":143.73,"sentiment":"neutral","sentiment_score":0.31528013944625854},{"text":"Perfect.","start":143.73,"end":144.23,"sentiment":"positive","sentiment_score":0.5509130954742432},{"text":"Now there are just one, two, three, four, five, six multiple choice questions,","start":144.53,"end":148.31,"sentiment":"neutral","sentiment_score":0.25597475469112396}],"sentiment":"neutral","sentiment_score":0.2795910030603409,"channel":0,"num_words":15,"start":143.25,"end":148.31},{"sentences":[{"text":"Right there.","start":148.92,"end":149.66,"sentiment":"positive","sentiment_score":0.3736139386892319}],"sentiment":"positive","sentiment_score":0.3736139386892319,"channel":1,"num_words":2,"start":148.92,"end":149.66},{"sentences":[{"text":"and that should make it easy.","start":149.33,"end":151.815,"sentiment":"positive","sentiment_score":0.508261705438296},{"text":"Now it does say here as well so it's a declaration of ongoing health and circumstances.","start":152.195,"end":157.41501,"sentiment":"neutral","sentiment_score":0.10216366266831756},{"text":"So","start":158.275,"end":158.515,"sentiment":"neutral","sentiment_score":0.09171772003173828}],"sentiment":"neutral","sentiment_score":0.20764811110237372,"channel":0,"num_words":23,"start":149.33,"end":158.515},{"sentences":[{"text":"Yep.","start":158.44499,"end":158.94499,"sentiment":"neutral","sentiment_score":0.08000786602497101}],"sentiment":"neutral","sentiment_score":0.08000786602497101,"channel":1,"num_words":1,"start":158.44499,"end":158.94499},{"sentences":[{"text":"it says before answering the below questions, you should review the application summary that was sent to you when you initially applied for the cover.","start":158.515,"end":167.26001,"sentiment":"neutral","sentiment_score":0.06302643328905105}],"sentiment":"neutral","sentiment_score":0.06302643328905105,"channel":0,"num_words":25,"start":158.515,"end":167.26001},{"sentences":[{"text":"Yep.","start":167.74,"end":168.24,"sentiment":"neutral","sentiment_score":0.035851962864398956}],"sentiment":"neutral","sentiment_score":0.035851962864398956,"channel":1,"num_words":1,"start":167.74,"end":168.24},{"sentences":[{"text":"Please contact us if you'd like a copy, blah blah blah.","start":167.96,"end":170.6,"sentiment":"neutral","sentiment_score":-0.011630598624998873},{"text":"So, basically, since your initial application for cover, has there been any changes to your, a, occupation,","start":170.6,"end":178.565,"sentiment":"neutral","sentiment_score":-0.0009130966466139343}],"sentiment":"neutral","sentiment_score":-0.005123543852408018,"channel":0,"num_words":28,"start":167.96,"end":178.565},{"sentences":[{"text":"Nine.","start":178.49501,"end":178.99501,"sentiment":"neutral","sentiment_score":-0.005835090298205614}],"sentiment":"neutral","sentiment_score":-0.005835090298205614,"channel":1,"num_words":1,"start":178.49501,"end":178.99501},{"sentences":[{"text":"work status, work duties, or employment or income?","start":178.945,"end":182.16501,"sentiment":"neutral","sentiment_score":-0.014456774923019111},{"text":"No.","start":183.905,"end":184.38501,"sentiment":"neutral","sentiment_score":-0.046725500375032425},{"text":"Perfect.","start":184.38501,"end":184.88501,"sentiment":"neutral","sentiment_score":0.014507207088172436},{"text":"Family medical history?","start":185.425,"end":186.88501,"sentiment":"neutral","sentiment_score":-0.03260948260625204}],"sentiment":"neutral","sentiment_score":-0.018900072345366843,"channel":0,"num_words":13,"start":178.945,"end":186.88501},{"sentences":[{"text":"Nine.","start":187.77501,"end":188.27501,"sentiment":"neutral","sentiment_score":-0.019207105040550232}],"sentiment":"neutral","sentiment_score":-0.019207105040550232,"channel":1,"num_words":1,"start":187.77501,"end":188.27501},{"sentences":[{"text":"No.","start":188.785,"end":189.185,"sentiment":"neutral","sentiment_score":-0.041490036994218826},{"text":"Great.","start":189.185,"end":189.685,"sentiment":"neutral","sentiment_score":0.020176032558083538},{"text":"A medical history, health,","start":191.37999,"end":192.73999,"sentiment":"neutral","sentiment_score":-0.008223325945436954}],"sentiment":"neutral","sentiment_score":-0.009034551369647184,"channel":0,"num_words":6,"start":188.785,"end":192.73999},{"sentences":[{"text":"No.","start":192.73,"end":193.23,"sentiment":"neutral","sentiment_score":-0.0490787997841835}],"sentiment":"neutral","sentiment_score":-0.0490787997841835,"channel":1,"num_words":1,"start":192.73,"end":193.23},{"sentences":[{"text":"or personal circumstances?","start":192.73999,"end":194.12,"sentiment":"neutral","sentiment_score":-0.05275856206814448},{"text":"No.","start":196.73999,"end":197.14,"sentiment":"neutral","sentiment_score":-0.049908287823200226},{"text":"So the only thing here is I will go back and check.","start":197.14,"end":200.84,"sentiment":"neutral","sentiment_score":-0.01678731121743719},{"text":"Because at the time we we had noted 10 standard","start":201.37999,"end":206.845,"sentiment":"neutral","sentiment_score":-0.003901764191687107}],"sentiment":"neutral","sentiment_score":-0.017255744252067346,"channel":0,"num_words":26,"start":192.73999,"end":206.845},{"sentences":[{"text":"Yeah.","start":206.595,"end":207.095,"sentiment":"neutral","sentiment_score":0.0049534570425748825}],"sentiment":"neutral","sentiment_score":0.0049534570425748825,"channel":1,"num_words":1,"start":206.595,"end":207.095},{"sentences":[{"text":"drinks.","start":206.845,"end":207.345,"sentiment":"neutral","sentiment_score":0.0034180162474513054},{"text":"So","start":208.445,"end":208.765,"sentiment":"neutral","sentiment_score":0.03199645131826401}],"sentiment":"neutral","sentiment_score":0.017707233782857656,"channel":0,"num_words":2,"start":206.845,"end":208.765},{"sentences":[{"text":"Yep.","start":208.675,"end":209.175,"sentiment":"neutral","sentiment_score":0.04386032745242119}],"sentiment":"neutral","sentiment_score":0.04386032745242119,"channel":1,"num_words":1,"start":208.675,"end":209.175},{"sentences":[{"text":"I'll yeah.","start":208.765,"end":209.885,"sentiment":"neutral","sentiment_score":0.04808092303574085},{"text":"So just so we can get that, I will take yes.","start":209.885,"end":212.945,"sentiment":"neutral","sentiment_score":0.05305518717928366},{"text":"And when it says please provide full details, I will write standard drinks reduced to four per week.","start":213.565,"end":225.20001,"sentiment":"neutral","sentiment_score":0.013159408027099239},{"text":"And do you remember again roughly how long that's been?","start":225.66,"end":228.48001,"sentiment":"neutral","sentiment_score":0.00826603714376688}],"sentiment":"neutral","sentiment_score":0.02437313709680627,"channel":0,"num_words":41,"start":208.765,"end":228.48001},{"sentences":[{"text":"Good couple of months","start":229.88,"end":230.84001,"sentiment":"neutral","sentiment_score":0.05493127088993788}],"sentiment":"neutral","sentiment_score":0.05493127088993788,"channel":1,"num_words":4,"start":229.88,"end":230.84001},{"sentences":[{"text":"A couple","start":230.525,"end":231.005,"sentiment":"neutral","sentiment_score":0.03590702265501022}],"sentiment":"neutral","sentiment_score":0.03590702265501022,"channel":0,"num_words":2,"start":230.525,"end":231.005},{"sentences":[{"text":"now.","start":230.84001,"end":231.34001,"sentiment":"neutral","sentiment_score":0.05047600343823433}],"sentiment":"neutral","sentiment_score":0.05047600343823433,"channel":1,"num_words":1,"start":230.84001,"end":231.34001},{"sentences":[{"text":"of couple of months.","start":231.005,"end":231.965,"sentiment":"neutral","sentiment_score":0.004112924565561116},{"text":"Would you say two, three, four, roughly","start":231.965,"end":234.705,"sentiment":"neutral","sentiment_score":0.013240795316440719}],"sentiment":"neutral","sentiment_score":0.009921569588848135,"channel":0,"num_words":11,"start":231.005,"end":234.705},{"sentences":[{"text":"Probably three now.","start":234.76001,"end":235.965,"sentiment":"neutral","sentiment_score":0.010834196582436562}],"sentiment":"neutral","sentiment_score":0.010834196582436562,"channel":1,"num_words":3,"start":234.76001,"end":235.965},{"sentences":[{"text":"about three months.","start":236.44499,"end":237.325,"sentiment":"neutral","sentiment_score":0.009741734713315964},{"text":"Okay.","start":237.325,"end":237.645,"sentiment":"neutral","sentiment_score":0.17732730507850647},{"text":"Perfect.","start":237.645,"end":238.045,"sentiment":"positive","sentiment_score":0.4626656770706177},{"text":"I will prefill this for you.","start":238.045,"end":240.145,"sentiment":"neutral","sentiment_score":0.32859377066294354},{"text":"Just triple check that I've done it right.","start":240.285,"end":242.31,"sentiment":"neutral","sentiment_score":0.2111367043107748}],"sentiment":"neutral","sentiment_score":0.22788812867120692,"channel":0,"num_words":19,"start":236.44499,"end":242.31},{"sentences":[{"text":"Otherwise, no changes, which is good.","start":243.03,"end":245.20999,"sentiment":"neutral","sentiment_score":0.18075252324342728},{"text":"And have you had any changes to your overseas travel arrangements or residency status?","start":245.43,"end":251.20999,"sentiment":"neutral","sentiment_score":0.02802199304902128}],"sentiment":"neutral","sentiment_score":0.07384115210734307,"channel":0,"num_words":20,"start":243.03,"end":251.20999},{"sentences":[{"text":"No.","start":251.85,"end":252.35,"sentiment":"neutral","sentiment_score":-0.045581214129924774}],"sentiment":"neutral","sentiment_score":-0.045581214129924774,"channel":1,"num_words":1,"start":251.85,"end":252.35},{"sentences":[{"text":"Perfect.","start":252.79,"end":253.27,"sentiment":"neutral","sentiment_score":0.04233211651444435},{"text":"And last one is participation in any hazardous activities or sports.","start":253.27,"end":257.77,"sentiment":"neutral","sentiment_score":-0.020992501892826775}],"sentiment":"neutral","sentiment_score":-0.015715450358887512,"channel":0,"num_words":12,"start":252.79,"end":257.77},{"sentences":[{"text":"No.","start":258.41,"end":258.91,"sentiment":"neutral","sentiment_score":-0.04470556229352951}],"sentiment":"neutral","sentiment_score":-0.04470556229352951,"channel":1,"num_words":1,"start":258.41,"end":258.91},{"sentences":[{"text":"No.","start":259.375,"end":259.77502,"sentiment":"neutral","sentiment_score":-0.00416325218975544},{"text":"Great.","start":259.77502,"end":260.27502,"sentiment":"neutral","sentiment_score":0.25228649377822876},{"text":"That was everything.","start":261.05502,"end":262.015,"sentiment":"neutral","sentiment_score":0.20224117239316305},{"text":"So like I said, what I will do is I will prefill this document.","start":262.015,"end":265.475,"sentiment":"neutral","sentiment_score":0.13534616199987276},{"text":"And then tomorrow when Jack is in, he will just email it to you.","start":265.93503,"end":269.93503,"sentiment":"neutral","sentiment_score":0.11089398232953888}],"sentiment":"neutral","sentiment_score":0.13036996301150683,"channel":0,"num_words":33,"start":259.375,"end":269.93503},{"sentences":[{"text":"I can get him to send you a quick text message if you'd like when he sends it just so you know.","start":269.93503,"end":274.18,"sentiment":"neutral","sentiment_score":0.1080679197541692}],"sentiment":"neutral","sentiment_score":0.1080679197541692,"channel":0,"num_words":22,"start":269.93503,"end":274.18},{"sentences":[{"text":"Yep.","start":274.255,"end":274.575,"sentiment":"neutral","sentiment_score":0.07674826681613922},{"text":"Yeah.","start":274.575,"end":274.815,"sentiment":"neutral","sentiment_score":0.0838046446442604},{"text":"That'll be great because sometimes your emails go to my spam.","start":274.815,"end":278.035,"sentiment":"neutral","sentiment_score":0.02909661355343732}],"sentiment":"neutral","sentiment_score":0.036970435426785395,"channel":1,"num_words":13,"start":274.255,"end":278.035},{"sentences":[{"text":"That's okay.","start":278.64,"end":279.44,"sentiment":"neutral","sentiment_score":0.15036872029304504},{"text":"I will let him know to send you a quick text when he sends that through.","start":279.44,"end":283.38,"sentiment":"neutral","sentiment_score":0.1967474576085806},{"text":"Have","start":283.44,"end":283.6,"sentiment":"neutral","sentiment_score":0.1451871246099472}],"sentiment":"neutral","sentiment_score":0.18915178352280668,"channel":0,"num_words":19,"start":278.64,"end":283.6},{"sentences":[{"text":"Yep.","start":283.58,"end":284.08,"sentiment":"neutral","sentiment_score":0.1747044324874878}],"sentiment":"neutral","sentiment_score":0.1747044324874878,"channel":1,"num_words":1,"start":283.58,"end":284.08},{"sentences":[{"text":"a look at it just to make sure I completed it correctly for you.","start":283.6,"end":286.82,"sentiment":"neutral","sentiment_score":0.2197816925389426},{"text":"And then, otherwise, happy if you sign it, and we'll submit it to Futura as well.","start":287.48502,"end":292.945,"sentiment":"neutral","sentiment_score":0.24732568580657244},{"text":"And then, yeah, underwriting tend tend to take a little bit of a process, but we'll just keep following up with them.","start":293.48502,"end":298.045,"sentiment":"neutral","sentiment_score":0.07622569240629673},{"text":"And, hopefully, once they get that blood, we can get those insurances sorted for you.","start":298.045,"end":301.68,"sentiment":"neutral","sentiment_score":0.13267730325460433}],"sentiment":"neutral","sentiment_score":0.15972058880907386,"channel":0,"num_words":67,"start":283.6,"end":301.68},{"sentences":[{"text":"Yep.","start":301.925,"end":302.245,"sentiment":"neutral","sentiment_score":0.19144326448440552},{"text":"Awesome.","start":302.245,"end":302.725,"sentiment":"positive","sentiment_score":0.5167273879051208},{"text":"Sounds","start":302.725,"end":302.965,"sentiment":"positive","sentiment_score":0.5301616787910461}],"sentiment":"positive","sentiment_score":0.4127774437268575,"channel":1,"num_words":3,"start":301.925,"end":302.965},{"sentences":[{"text":"Perfect.","start":302.88,"end":303.38,"sentiment":"positive","sentiment_score":0.6170371770858765}],"sentiment":"positive","sentiment_score":0.6170371770858765,"channel":0,"num_words":1,"start":302.88,"end":303.38},{"sentences":[{"text":"good.","start":302.965,"end":303.285,"sentiment":"positive","sentiment_score":0.5836422443389893},{"text":"Thank you very much.","start":303.285,"end":304.26498,"sentiment":"positive","sentiment_score":0.6588688343763351}],"sentiment":"positive","sentiment_score":0.6438235163688659,"channel":1,"num_words":5,"start":302.965,"end":304.26498},{"sentences":[{"text":"No.","start":304.47998,"end":304.8,"sentiment":"neutral","sentiment_score":0.09918534010648727},{"text":"That's okay.","start":304.8,"end":305.52,"sentiment":"neutral","sentiment_score":0.1645510122179985},{"text":"That was everything for me today.","start":305.52,"end":307.22,"sentiment":"neutral","sentiment_score":0.3232433001200358},{"text":"Do you have any other questions before I let you go?","start":307.36,"end":309.56693,"sentiment":"neutral","sentiment_score":0.09496942873705518}],"sentiment":"neutral","sentiment_score":0.1706205440685153,"channel":0,"num_words":20,"start":304.47998,"end":309.56693},{"sentences":[{"text":"No.","start":309.925,"end":310.085,"sentiment":"neutral","sentiment_score":-0.11197105795145036},{"text":"No.","start":310.085,"end":310.32498,"sentiment":"neutral","sentiment_score":-0.06224317848682403},{"text":"All good.","start":310.32498,"end":310.91687,"sentiment":"neutral","sentiment_score":0.04888361506164074}],"sentiment":"neutral","sentiment_score":-0.019111751578748226,"channel":1,"num_words":4,"start":309.925,"end":310.91687},{"sentences":[{"text":"No.","start":310.68692,"end":311.18692,"sentiment":"neutral","sentiment_score":0.026539314538240433},{"text":"Amazing.","start":311.48694,"end":311.96692,"sentiment":"neutral","sentiment_score":0.10369829833507538},{"text":"Thank you so much for your time, Kyle, and I look forward to speaking with you soon again.","start":311.96692,"end":315.34692,"sentiment":"positive","sentiment_score":0.8534672028488584}],"sentiment":"positive","sentiment_score":0.7746323632076383,"channel":0,"num_words":20,"start":310.68692,"end":315.34692},{"sentences":[{"text":"Yep.","start":315.5569,"end":315.87686,"sentiment":"positive","sentiment_score":0.40201494097709656},{"text":"No worries.","start":315.87686,"end":316.51688,"sentiment":"positive","sentiment_score":0.40489059686660767},{"text":"You too.","start":316.51688,"end":316.99686,"sentiment":"positive","sentiment_score":0.49973034858703613},{"text":"Thank","start":316.99686,"end":317.23688,"sentiment":"positive","sentiment_score":0.7156050205230713}],"sentiment":"positive","sentiment_score":0.4878103087345759,"channel":1,"num_words":6,"start":315.5569,"end":317.23688},{"sentences":[{"text":"Thanks.","start":317.00693,"end":317.50693,"sentiment":"positive","sentiment_score":0.6999466419219971}],"sentiment":"positive","sentiment_score":0.6999466419219971,"channel":0,"num_words":1,"start":317.00693,"end":317.50693},{"sentences":[{"text":"you.","start":317.23688,"end":317.73688,"sentiment":"positive","sentiment_score":0.5596218705177307}],"sentiment":"positive","sentiment_score":0.5596218705177307,"channel":1,"num_words":1,"start":317.23688,"end":317.73688},{"sentences":[{"text":"Bye.","start":317.88693,"end":318.38693,"sentiment":"positive","sentiment_score":0.4299822747707367}],"sentiment":"positive","sentiment_score":0.4299822747707367,"channel":0,"num_words":1,"start":317.88693,"end":318.38693},{"sentences":[{"text":"See you.","start":318.19687,"end":318.93686,"sentiment":"neutral","sentiment_score":0.1722789965569973}],"sentiment":"neutral","sentiment_score":0.1722789965569973,"channel":1,"num_words":2,"start":318.19687,"end":318.93686}]},"summary":{"result":"success","short":"A customer named Veronica calls an insurance agent named Carl to update them on their insurances and their doctor's request for reducing alcohol. Carl confirms the insurance company's status and asks Veronica to fill out a health declaration form. He also confirms her personal and work information and promises to follow up with the insurance company once she receives the necessary blood."},"intents":{"segments":[{"text":"Now it is a pretty quick one for me, really. Just giving you a call just to give you a little bit of an update on the insurances after we spoke last time.","start_word":87,"end_word":119,"intents":[{"intent":"Update coverage updates","confidence_score":0.000020713329}]},{"text":"And the last thing they have asked of me is just a health declaration form. So to make it easier for you, I'm happy to prefill it for you, ask the question, Yep. and then I will tomorrow when Jackie's back in, he's just off sick today, I will get him just to send it to you for signing and just to make sure that's all good, and we can submit that. Is that okay?","start_word":345,"end_word":419,"intents":[{"intent":"Submit health declaration form","confidence_score":0.79425985}]},{"text":"it says before answering the below questions, you should review the application summary that was sent to you when you initially applied for the cover. Yep.","start_word":464,"end_word":489,"intents":[{"intent":"Review application summary","confidence_score":0.87281144}]},{"text":"So, basically, since your initial application for cover, has there been any changes to your, a, occupation, Nine. work status, work duties, or employment or income? No. Perfect.","start_word":501,"end_word":528,"intents":[{"intent":"Check health status","confidence_score":0.032153796}]},{"text":"So, basically, since your initial application for cover, has there been any changes to your, a, occupation, Nine. work status, work duties, or employment or income? No. Perfect. Family medical history? Nine. No. Great. A medical history, health, No. or personal circumstances?","start_word":501,"end_word":542,"intents":[{"intent":"Provide personal information","confidence_score":0.002101165}]},{"text":"And when it says please provide full details, I will write standard drinks reduced to four per week.","start_word":584,"end_word":601,"intents":[{"intent":"Provide full details","confidence_score":0.03580408}]},{"text":"I will prefill this for you. Just triple check that I've done it right. Otherwise, no changes, which is good. And have you had any changes to your overseas travel arrangements or residency status? No. Perfect.","start_word":637,"end_word":672,"intents":[{"intent":"Prefill document","confidence_score":0.07944177}]},{"text":"I can get him to send you a quick text message if you'd like when he sends it just so you know. Yep.","start_word":718,"end_word":740,"intents":[{"intent":"Send text","confidence_score":0.3222937}]},{"text":"a look at it just to make sure I completed it correctly for you. And then, otherwise, happy if you sign it, and we'll submit it to Futura as well.","start_word":773,"end_word":802,"intents":[{"intent":"Submit to futura","confidence_score":0.011138717}]},{"text":"Do you have any other questions before I let you go? No. No. All good.","start_word":858,"end_word":872,"intents":[{"intent":"Clarify questions","confidence_score":0.0002690539}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. This is Carl speaking. Yep. This is Veronica from. How are you?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.09867813438177107},{"text":"Good. Yourself? I'm good.","start_word":14,"end_word":17,"sentiment":"positive","sentiment_score":0.4541124403476715},{"text":"Do you got a couple of minutes for me? Yeah. Should be okay. Yes? Alright. I'll try to make it quick for you, Kyle. But just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Yep. That's fine.","start_word":18,"end_word":73,"sentiment":"neutral","sentiment_score":0.10255885124206544},{"text":"Perfect.","start_word":74,"end_word":74,"sentiment":"positive","sentiment_score":0.4995793402194977},{"text":"And just your password on file for security, please. Cortina. Yeah.","start_word":75,"end_word":85,"sentiment":"neutral","sentiment_score":0.17132849991321564},{"text":"Perfect.","start_word":86,"end_word":86,"sentiment":"positive","sentiment_score":0.4456329941749573},{"text":"Now it is a pretty quick one for me, really. Just giving you a call just to give you a little bit of an update on the insurances after we spoke last time. Yep. Now I think you have spoken to my colleague Jack as well, but we went back to Futura, their insurance company, after we spoke last time just to see if they were happy to kind of revisit things when the alcohol had been reduced to four and then also that your doctor hadn't really suggested a reduction in alcohol as long as he was happy with the scans after the migraine. So we went back to the underwriter, and they said that they're happy to reopen the case, which is good. Yep. So Awesome. it's it's still with them at the moment for an assessment, but they have I think they have requested just some blood from your doctor. So it should be with your doctor at the moment. Now I think from memory as well last time we spoke, you said you're probably due to see him sooner. Yep. Yeah. I haven't done anything about that, though. No. Not That's my favorite all good. No. That's all good. So task. if you do hear from your doctor or anything telling you about this, it's just the insurer asking this some blood as well just so Yep.","start_word":87,"end_word":317,"sentiment":"neutral","sentiment_score":0.10008835024905928},{"text":"we can presume with the insurance application, which is good. Now I know you have already signed the the statement from Jack as well, which is fantastic. And the last thing they have asked of me is just a health declaration form. So to make it easier for you, I'm happy to prefill it for you, ask the question, Yep.","start_word":318,"end_word":377,"sentiment":"positive","sentiment_score":0.5418559312820435},{"text":"and then I will tomorrow when Jackie's back in, he's just off sick today, I will get him just to send it to you for signing and just to make sure that's all good, and we can submit that. Is that okay? Yep. That's fine. Yep.","start_word":378,"end_word":423,"sentiment":"neutral","sentiment_score":0.29395532608032227},{"text":"Perfect.","start_word":424,"end_word":424,"sentiment":"positive","sentiment_score":0.5509130954742432},{"text":"Now there are just one, two, three, four, five, six multiple choice questions, Right there.","start_word":425,"end_word":439,"sentiment":"neutral","sentiment_score":0.26177969574928284},{"text":"and that should make it easy.","start_word":440,"end_word":445,"sentiment":"positive","sentiment_score":0.4937804341316223},{"text":"Now it does say here as well so it's a declaration of ongoing health and circumstances. So Yep. it says before answering the below questions, you should review the application summary that was sent to you when you initially applied for the cover. Yep. Please contact us if you'd like a copy, blah blah blah. So, basically, since your initial application for cover, has there been any changes to your, a, occupation, Nine. work status, work duties, or employment or income? No. Perfect. Family medical history? Nine. No. Great. A medical history, health, No. or personal circumstances? No. So the only thing here is I will go back and check. Because at the time we we had noted 10 standard Yeah. drinks. So Yep. I'll yeah. So just so we can get that, I will take yes. And when it says please provide full details, I will write standard drinks reduced to four per week. And do you remember again roughly how long that's been? Good couple of months A couple now. of couple of months. Would you say two, three, four, roughly Probably three now. about three months. Okay.","start_word":446,"end_word":635,"sentiment":"neutral","sentiment_score":0.0196313388547615},{"text":"Perfect.","start_word":636,"end_word":636,"sentiment":"positive","sentiment_score":0.4626656770706177},{"text":"I will prefill this for you. Just triple check that I've done it right. Otherwise, no changes, which is good. And have you had any changes to your overseas travel arrangements or residency status? No. Perfect. And last one is participation in any hazardous activities or sports. No. No. Great. That was everything. So like I said, what I will do is I will prefill this document. And then tomorrow when Jack is in, he will just email it to you. I can get him to send you a quick text message if you'd like when he sends it just so you know. Yep. Yeah. That'll be great because sometimes your emails go to my spam. That's okay. I will let him know to send you a quick text when he sends that through. Have Yep. a look at it just to make sure I completed it correctly for you. And then, otherwise, happy if you sign it, and we'll submit it to Futura as well. And then, yeah, underwriting tend tend to take a little bit of a process, but we'll just keep following up with them. And, hopefully, once they get that blood, we can get those insurances sorted for you. Yep.","start_word":637,"end_word":840,"sentiment":"neutral","sentiment_score":0.13187991082668304},{"text":"Awesome. Sounds Perfect. good. Thank you very much.","start_word":841,"end_word":848,"sentiment":"positive","sentiment_score":0.6020787954330444},{"text":"No. That's okay. That was everything for me today. Do you have any other questions before I let you go? No. No. All good. No. Amazing.","start_word":849,"end_word":874,"sentiment":"neutral","sentiment_score":0.12937456369400024},{"text":"Thank you so much for your time, Kyle, and I look forward to speaking with you soon again. Yep. No worries. You too. Thank Thanks. you. Bye. See you.","start_word":875,"end_word":903,"sentiment":"positive","sentiment_score":0.6736098527908325}],"average":{"sentiment":"neutral","sentiment_score":0.16387872299530104}}}}