{"metadata":{"transaction_key":"deprecated","request_id":"01a0a766-68aa-73e2-bf0b-b446c364fe68","sha256":"37a5b5ff380b309ee80f4634c8cce5ebc33764cb265f84f8096ec1e8e36af23a","created":"2026-09-15T23:28:23.003Z","duration":99.50394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":417,"output_tokens":70},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":475,"output_tokens":475},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":475,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Ross. Ross, sorry, man. Can you hear me a little bit better now? Good for Ross. He's on a r t financial. How are you? Yeah. I'm well, mate. I'm well. Thank you for asking. I just calling up because I believe you emailed through or you spoke to my colleague, Madison, to say that you wanted to wait until you turn 67. Is that correct? Beautiful. I just I wanted to let you know that when I prepared this plan for retirement, you know, you remember how you wanted about $700 per week in retirement? And I actually I actually created a plan that would start as of the age 67. And we can we managed to get you inclusive of the age pension, $747.70 per week. So I was wondering if you still wanted to wait till 67, or did you want me to start preparing the plan now? Yeah. No. That's alright. No. That's alright. Not a problem. But, yeah, I just wanna let no. That's alright. No. No. That's alright, mate. Not a problem at all. But, yeah, I just wanna let you know we and then just reached it. We exceeded that goal. So you just give us a call. Let us know when you got my number. You know where where we're at. So if you need if you wanted to, yeah, reengage, just let me know. I'll leave it in your capable hands. Not a problem, mate. You enjoy the rest of your day. See you. Bye. Bye.","confidence":0.9975586,"words":[{"word":"ross","start":3.76,"end":4.26,"confidence":0.71069336,"punctuated_word":"Ross.","sentiment":"neutral","sentiment_score":0.007983142510056496},{"word":"ross","start":4.7999997,"end":5.2,"confidence":0.75341797,"punctuated_word":"Ross,","sentiment":"neutral","sentiment_score":-0.021970566362142563},{"word":"sorry","start":5.2,"end":5.6,"confidence":0.9616699,"punctuated_word":"sorry,","sentiment":"neutral","sentiment_score":-0.09758061170578004},{"word":"man","start":5.6,"end":5.92,"confidence":0.76782227,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":-0.11101034283638},{"word":"can","start":5.92,"end":6.24,"confidence":0.37182617,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.09036338329315186},{"word":"you","start":6.24,"end":6.3999996,"confidence":0.89453125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07270807027816772},{"word":"hear","start":6.3999996,"end":6.64,"confidence":0.99121094,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.11365699768066406},{"word":"me","start":6.64,"end":6.7999997,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1178683415055275},{"word":"a","start":6.7999997,"end":6.8799996,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06193658336997032},{"word":"little","start":6.8799996,"end":7.04,"confidence":0.99902344,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.08039746433496475},{"word":"bit","start":7.04,"end":7.2,"confidence":0.9970703,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.0901699960231781},{"word":"better","start":7.2,"end":7.52,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.0796908587217331},{"word":"now","start":7.52,"end":8.02,"confidence":0.9995117,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.00947413221001625},{"word":"good","start":9.44,"end":9.599999,"confidence":0.36621094,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.499249666929245},{"word":"for","start":9.599999,"end":9.76,"confidence":0.48339844,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.47284647822380066},{"word":"ross","start":9.76,"end":10.08,"confidence":0.8322754,"punctuated_word":"Ross.","sentiment":"neutral","sentiment_score":0.32580000162124634},{"word":"he's","start":10.08,"end":10.32,"confidence":0.5794678,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":0.24976831674575808},{"word":"on","start":10.32,"end":10.48,"confidence":0.80810547,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2535848319530487},{"word":"a","start":10.48,"end":10.559999,"confidence":0.1541748,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.19247782230377197},{"word":"r","start":10.559999,"end":10.719999,"confidence":0.1307373,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.17923115193843842},{"word":"t","start":10.719999,"end":10.96,"confidence":0.31298828,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.2460411787033081},{"word":"financial","start":10.96,"end":11.46,"confidence":0.7783203,"punctuated_word":"financial.","sentiment":"neutral","sentiment_score":0.25870469212532043},{"word":"how","start":11.599999,"end":11.84,"confidence":0.9951172,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.18553264439105988},{"word":"are","start":11.84,"end":11.92,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1864853799343109},{"word":"you","start":11.92,"end":12.255,"confidence":0.97753906,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.19706401228904724},{"word":"yeah","start":14.095,"end":14.335,"confidence":0.9313965,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18625839054584503},{"word":"i'm","start":14.335,"end":14.495,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2982235848903656},{"word":"well","start":14.495,"end":14.815001,"confidence":0.99658203,"punctuated_word":"well,","sentiment":"positive","sentiment_score":0.37146592140197754},{"word":"mate","start":14.815001,"end":14.975,"confidence":0.9482422,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.4395771622657776},{"word":"i'm","start":14.975,"end":15.215,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.41810572147369385},{"word":"well","start":15.215,"end":15.375,"confidence":0.99316406,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.3647265136241913},{"word":"thank","start":15.375,"end":15.615,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5737789869308472},{"word":"you","start":15.615,"end":15.695,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5055111050605774},{"word":"for","start":15.695,"end":15.855,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5125135779380798},{"word":"asking","start":15.855,"end":16.355,"confidence":0.99902344,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.4732928276062012},{"word":"i","start":17.535,"end":17.855,"confidence":0.75927734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08216091990470886},{"word":"just","start":17.855,"end":18.175,"confidence":0.47851562,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07884897291660309},{"word":"calling","start":18.175,"end":18.575,"confidence":0.99609375,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.07181545346975327},{"word":"up","start":18.575,"end":18.815,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.06854821741580963},{"word":"because","start":18.815,"end":19.315,"confidence":0.96972656,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.031119445338845253},{"word":"i","start":19.375,"end":19.535,"confidence":0.9472656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.027060525491833687},{"word":"believe","start":19.535,"end":19.935,"confidence":1.0,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":0.016173025593161583},{"word":"you","start":19.935,"end":20.435,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02638985402882099},{"word":"emailed","start":20.494999,"end":20.814999,"confidence":0.99316406,"punctuated_word":"emailed","sentiment":"neutral","sentiment_score":0.04918142780661583},{"word":"through","start":20.814999,"end":21.055,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.03662116080522537},{"word":"or","start":21.055,"end":21.295,"confidence":0.86572266,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.030272148549556732},{"word":"you","start":21.295,"end":21.455,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015019752085208893},{"word":"spoke","start":21.455,"end":21.775,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":0.04364259913563728},{"word":"to","start":21.775,"end":21.855,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03849707171320915},{"word":"my","start":21.855,"end":22.015,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.040853872895240784},{"word":"colleague","start":22.015,"end":22.335,"confidence":0.7702637,"punctuated_word":"colleague,","sentiment":"neutral","sentiment_score":0.058571428060531616},{"word":"madison","start":22.335,"end":22.835,"confidence":0.8798828,"punctuated_word":"Madison,","sentiment":"neutral","sentiment_score":0.052218541502952576},{"word":"to","start":22.895,"end":23.055,"confidence":0.6513672,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.037312909960746765},{"word":"say","start":23.055,"end":23.215,"confidence":0.9941406,"punctuated_word":"say","sentiment":"neutral","sentiment_score":0.03774435073137283},{"word":"that","start":23.215,"end":23.375,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02417595311999321},{"word":"you","start":23.375,"end":23.535,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.019549835473299023},{"word":"wanted","start":23.535,"end":23.855,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.022484593093395233},{"word":"to","start":23.855,"end":24.015,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03553083539009094},{"word":"wait","start":24.015,"end":24.255001,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.02981560304760933},{"word":"until","start":24.255001,"end":24.735,"confidence":0.9980469,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.02748558111488819},{"word":"you","start":24.735,"end":24.974998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03147239238023758},{"word":"turn","start":24.974998,"end":25.295,"confidence":0.71484375,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":0.05800049379467964},{"word":"67","start":25.295,"end":25.935,"confidence":0.99121094,"punctuated_word":"67.","sentiment":"neutral","sentiment_score":0.05183079093694687},{"word":"is","start":25.935,"end":26.175,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03305279463529587},{"word":"that","start":26.175,"end":26.335,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05148869752883911},{"word":"correct","start":26.335,"end":26.61,"confidence":1.0,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":0.06481540948152542},{"word":"beautiful","start":28.85,"end":29.35,"confidence":0.98999023,"punctuated_word":"Beautiful.","sentiment":"positive","sentiment_score":0.5102843046188354},{"word":"i","start":30.050001,"end":30.210001,"confidence":0.7368164,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2921448349952698},{"word":"just","start":30.210001,"end":30.61,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2129657119512558},{"word":"i","start":30.77,"end":31.17,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1636711210012436},{"word":"wanted","start":31.17,"end":31.490002,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.19965624809265137},{"word":"to","start":31.490002,"end":31.57,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2293392717838287},{"word":"let","start":31.57,"end":31.73,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.24269436299800873},{"word":"you","start":31.73,"end":31.810001,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13965459167957306},{"word":"know","start":31.810001,"end":31.970001,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.1416172981262207},{"word":"that","start":31.970001,"end":32.21,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1244431734085083},{"word":"when","start":32.21,"end":32.45,"confidence":0.99121094,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.09116965532302856},{"word":"i","start":32.45,"end":32.61,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1335023045539856},{"word":"prepared","start":32.61,"end":33.010002,"confidence":0.94140625,"punctuated_word":"prepared","sentiment":"neutral","sentiment_score":0.1500978171825409},{"word":"this","start":33.010002,"end":33.25,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.21899351477622983},{"word":"plan","start":33.25,"end":33.57,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.2120698988437653},{"word":"for","start":33.57,"end":33.81,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.18550264835357663},{"word":"retirement","start":33.81,"end":34.31,"confidence":0.7570801,"punctuated_word":"retirement,","sentiment":"neutral","sentiment_score":0.1259194314479828},{"word":"you","start":35.010002,"end":35.17,"confidence":0.9536133,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1150471568107605},{"word":"know","start":35.17,"end":35.41,"confidence":0.9145508,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.1234285533428192},{"word":"you","start":35.41,"end":35.65,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1272604912519455},{"word":"remember","start":35.65,"end":36.05,"confidence":0.99902344,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.09602925926446916},{"word":"how","start":36.05,"end":36.13,"confidence":0.9980469,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.0633414015173912},{"word":"you","start":36.13,"end":36.29,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09639027714729308},{"word":"wanted","start":36.29,"end":36.61,"confidence":0.9526367,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.08119906485080719},{"word":"about","start":36.61,"end":36.85,"confidence":0.9248047,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.08096002787351608},{"word":"$700","start":36.85,"end":37.73,"confidence":1.0,"punctuated_word":"$700","sentiment":"neutral","sentiment_score":0.08920048177242279},{"word":"per","start":37.73,"end":37.97,"confidence":1.0,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.04809849336743355},{"word":"week","start":37.97,"end":38.47,"confidence":0.99902344,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.06418237090110779},{"word":"in","start":39.895,"end":40.055,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.030754636973142624},{"word":"retirement","start":40.055,"end":40.555,"confidence":0.9067383,"punctuated_word":"retirement?","sentiment":"neutral","sentiment_score":0.06812351942062378},{"word":"and","start":40.855003,"end":41.095,"confidence":0.9873047,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.058732353150844574},{"word":"i","start":41.095,"end":41.255,"confidence":0.95410156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.058611027896404266},{"word":"actually","start":41.255,"end":41.755,"confidence":0.97802734,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.06586278229951859},{"word":"i","start":41.815002,"end":41.975002,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06158655881881714},{"word":"actually","start":41.975002,"end":42.455,"confidence":1.0,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.07272613793611526},{"word":"created","start":42.455,"end":42.935,"confidence":1.0,"punctuated_word":"created","sentiment":"neutral","sentiment_score":0.07557385414838791},{"word":"a","start":42.935,"end":43.095,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07319808006286621},{"word":"plan","start":43.095,"end":43.575,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.09568444639444353},{"word":"that","start":43.575,"end":43.975002,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0813106894493103},{"word":"would","start":43.975002,"end":44.375,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.07584899663925171},{"word":"start","start":44.375,"end":44.855003,"confidence":1.0,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.08068214356899261},{"word":"as","start":44.855003,"end":45.095,"confidence":0.9863281,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1028549298644066},{"word":"of","start":45.095,"end":45.255,"confidence":0.9951172,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09290193766355516},{"word":"the","start":45.255,"end":45.655003,"confidence":0.9819336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0927979052066803},{"word":"age","start":45.655003,"end":46.055,"confidence":0.99902344,"punctuated_word":"age","sentiment":"neutral","sentiment_score":0.0701959878206253},{"word":"67","start":46.055,"end":46.875,"confidence":0.89953613,"punctuated_word":"67.","sentiment":"neutral","sentiment_score":0.084872305393219},{"word":"and","start":47.255,"end":47.575,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09902936220169067},{"word":"we","start":47.575,"end":47.735,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10327939689159392},{"word":"can","start":47.735,"end":47.895,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1076272800564766},{"word":"we","start":47.975002,"end":48.135002,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.14137987792491913},{"word":"managed","start":48.135002,"end":48.455,"confidence":0.88134766,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.1426067054271698},{"word":"to","start":48.455,"end":48.615,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11227748543024064},{"word":"get","start":48.615,"end":48.775,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.11928762495517732},{"word":"you","start":48.775,"end":49.175003,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10148216038942336},{"word":"inclusive","start":49.175003,"end":49.675003,"confidence":0.9941406,"punctuated_word":"inclusive","sentiment":"neutral","sentiment_score":0.10068682581186296},{"word":"of","start":49.975002,"end":50.135002,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.11902333050966264},{"word":"the","start":50.135002,"end":50.635002,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10428278148174286},{"word":"age","start":50.935,"end":51.255,"confidence":0.94628906,"punctuated_word":"age","sentiment":"neutral","sentiment_score":0.08612177520990372},{"word":"pension","start":51.255,"end":51.755,"confidence":0.93774414,"punctuated_word":"pension,","sentiment":"neutral","sentiment_score":0.07945075631141663},{"word":"$747.70","start":52.06,"end":54.7,"confidence":0.9637891,"punctuated_word":"$747.70","sentiment":"neutral","sentiment_score":0.07881873100996017},{"word":"per","start":54.7,"end":54.940002,"confidence":0.99902344,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.05130632221698761},{"word":"week","start":54.940002,"end":55.440002,"confidence":0.9980469,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":0.06090082228183746},{"word":"so","start":55.82,"end":55.980003,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.044199101626873016},{"word":"i","start":55.980003,"end":56.14,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.032088782638311386},{"word":"was","start":56.14,"end":56.300003,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.02085687220096588},{"word":"wondering","start":56.300003,"end":56.620003,"confidence":1.0,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":0.015161985531449318},{"word":"if","start":56.620003,"end":56.780003,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.010659117251634598},{"word":"you","start":56.780003,"end":56.86,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.012200526893138884},{"word":"still","start":56.86,"end":57.100002,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0023992955684661865},{"word":"wanted","start":57.100002,"end":57.34,"confidence":0.99902344,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.00438200868666172},{"word":"to","start":57.34,"end":57.5,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006016697734594345},{"word":"wait","start":57.5,"end":57.66,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.0057740770280361176},{"word":"till","start":57.66,"end":57.9,"confidence":0.9941406,"punctuated_word":"till","sentiment":"neutral","sentiment_score":-0.003628883510828018},{"word":"67","start":57.9,"end":58.54,"confidence":0.93811035,"punctuated_word":"67,","sentiment":"neutral","sentiment_score":0.004417620599269867},{"word":"or","start":58.54,"end":58.7,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0027365535497665405},{"word":"did","start":58.7,"end":58.86,"confidence":0.99902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.0025687050074338913},{"word":"you","start":58.86,"end":59.02,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01613386534154415},{"word":"want","start":59.02,"end":59.18,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.01510925590991974},{"word":"me","start":59.18,"end":59.34,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.029099028557538983},{"word":"to","start":59.34,"end":59.5,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02313699387013912},{"word":"start","start":59.5,"end":59.82,"confidence":0.88964844,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.016961432993412018},{"word":"preparing","start":59.82,"end":60.14,"confidence":0.9980469,"punctuated_word":"preparing","sentiment":"neutral","sentiment_score":0.02674192376434803},{"word":"the","start":60.14,"end":60.300003,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025038156658411023},{"word":"plan","start":60.300003,"end":60.54,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.04212693125009537},{"word":"now","start":60.54,"end":61.04,"confidence":0.9941406,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.012134814634919168},{"word":"yeah","start":64.7,"end":65.020004,"confidence":0.935791,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02932792156934738},{"word":"no","start":65.020004,"end":65.18,"confidence":0.9970703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05734628438949585},{"word":"that's","start":65.18,"end":65.5,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.03722843900322914},{"word":"alright","start":65.5,"end":65.835,"confidence":0.9975586,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.003032144159078598},{"word":"no","start":66.155,"end":66.315,"confidence":0.98706055,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.033570967614650726},{"word":"that's","start":66.315,"end":66.555,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.0037595718167722225},{"word":"alright","start":66.555,"end":66.875,"confidence":0.9995117,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.001279689371585846},{"word":"not","start":66.875,"end":67.034996,"confidence":0.9980469,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.014463983476161957},{"word":"a","start":67.034996,"end":67.115,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008835945278406143},{"word":"problem","start":67.115,"end":67.435,"confidence":0.9838867,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.01993486285209656},{"word":"but","start":67.435,"end":67.595,"confidence":0.88427734,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.0295115914195776},{"word":"yeah","start":67.595,"end":67.755,"confidence":0.99316406,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.06484485417604446},{"word":"i","start":67.755,"end":67.835,"confidence":0.6801758,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04945997893810272},{"word":"just","start":67.835,"end":68.075,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05195850878953934},{"word":"wanna","start":68.075,"end":68.315,"confidence":0.53759766,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.09508363902568816},{"word":"let","start":68.315,"end":68.815,"confidence":0.94970703,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.027391161769628525},{"word":"no","start":69.435,"end":69.674995,"confidence":0.9851074,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.07482074201107025},{"word":"that's","start":69.674995,"end":69.915,"confidence":0.9970703,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.036647338420152664},{"word":"alright","start":69.915,"end":70.415,"confidence":0.9819336,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.04276968166232109},{"word":"no","start":73.994995,"end":74.494995,"confidence":0.96435547,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08744383603334427},{"word":"no","start":75.915,"end":76.075,"confidence":0.94018555,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06971076130867004},{"word":"that's","start":76.075,"end":76.395,"confidence":0.99316406,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.04233553633093834},{"word":"alright","start":76.395,"end":76.635,"confidence":0.9812012,"punctuated_word":"alright,","sentiment":"neutral","sentiment_score":0.020831404253840446},{"word":"mate","start":76.635,"end":76.875,"confidence":0.96362305,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.05941910669207573},{"word":"not","start":76.875,"end":77.115,"confidence":1.0,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.08008300513029099},{"word":"a","start":77.115,"end":77.195,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.025980602949857712},{"word":"problem","start":77.195,"end":77.515,"confidence":1.0,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":0.06264224648475647},{"word":"at","start":77.515,"end":77.675,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.016252301633358},{"word":"all","start":77.675,"end":77.88,"confidence":0.9597168,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.03820185735821724},{"word":"but","start":77.88,"end":78.119995,"confidence":0.97143555,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.01400383561849594},{"word":"yeah","start":78.119995,"end":78.2,"confidence":0.99658203,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.023305311799049377},{"word":"i","start":78.2,"end":78.28,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017757132649421692},{"word":"just","start":78.28,"end":78.439995,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.012889370322227478},{"word":"wanna","start":78.439995,"end":78.64,"confidence":0.83935547,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.01105920597910881},{"word":"let","start":78.64,"end":78.84,"confidence":0.9970703,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.03991195559501648},{"word":"you","start":78.84,"end":79.03999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04401622712612152},{"word":"know","start":79.03999,"end":79.24,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.04509195685386658},{"word":"we","start":79.24,"end":79.479996,"confidence":0.91259766,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07914421707391739},{"word":"and","start":79.71999,"end":79.88,"confidence":0.91015625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08774662762880325},{"word":"then","start":79.88,"end":80.119995,"confidence":0.515625,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09178651869297028},{"word":"just","start":80.119995,"end":80.439995,"confidence":0.96533203,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08467347174882889},{"word":"reached","start":80.439995,"end":80.68,"confidence":0.5151367,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.16853608191013336},{"word":"it","start":80.68,"end":80.759995,"confidence":0.71850586,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.11230595409870148},{"word":"we","start":80.759995,"end":81.0,"confidence":0.9980469,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1460772454738617},{"word":"exceeded","start":81.0,"end":81.5,"confidence":0.9951172,"punctuated_word":"exceeded","sentiment":"neutral","sentiment_score":0.2711346447467804},{"word":"that","start":81.56,"end":81.799995,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.18926510214805603},{"word":"goal","start":81.799995,"end":82.119995,"confidence":0.97436523,"punctuated_word":"goal.","sentiment":"neutral","sentiment_score":0.10655859857797624},{"word":"so","start":82.119995,"end":82.439995,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08225296437740326},{"word":"you","start":82.439995,"end":82.6,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0724133551120758},{"word":"just","start":82.6,"end":82.84,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0839143916964531},{"word":"give","start":82.84,"end":83.0,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.06199422851204872},{"word":"us","start":83.0,"end":83.08,"confidence":0.99609375,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.05661760643124581},{"word":"a","start":83.08,"end":83.159996,"confidence":0.90771484,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05266409367322922},{"word":"call","start":83.159996,"end":83.399994,"confidence":0.8886719,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.05976676195859909},{"word":"let","start":83.399994,"end":83.64,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.06440354883670807},{"word":"us","start":83.64,"end":83.799995,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.04971272125840187},{"word":"know","start":83.799995,"end":84.03999,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.04704247787594795},{"word":"when","start":84.03999,"end":84.439995,"confidence":0.8881836,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.039975911378860474},{"word":"you","start":84.439995,"end":84.6,"confidence":0.90527344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04332447797060013},{"word":"got","start":84.6,"end":84.759995,"confidence":0.984375,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.04941003397107124},{"word":"my","start":84.759995,"end":84.92,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03282151743769646},{"word":"number","start":84.92,"end":85.159996,"confidence":0.892334,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.03011958673596382},{"word":"you","start":85.159996,"end":85.24,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.025975745171308517},{"word":"know","start":85.24,"end":85.399994,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.016703356057405472},{"word":"where","start":85.399994,"end":85.799995,"confidence":0.92089844,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.012286681681871414},{"word":"where","start":85.799995,"end":86.03999,"confidence":0.89453125,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.01139683648943901},{"word":"we're","start":86.03999,"end":86.2,"confidence":0.99365234,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.02415352128446102},{"word":"at","start":86.2,"end":86.7,"confidence":0.9421387,"punctuated_word":"at.","sentiment":"neutral","sentiment_score":0.05156536400318146},{"word":"so","start":86.759995,"end":86.92,"confidence":0.9863281,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.044807493686676025},{"word":"if","start":86.92,"end":87.079994,"confidence":0.90722656,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03842069208621979},{"word":"you","start":87.079994,"end":87.24,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.034186817705631256},{"word":"need","start":87.24,"end":87.74,"confidence":0.9980469,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.026123682036995888},{"word":"if","start":88.03999,"end":88.2,"confidence":0.99609375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06753048300743103},{"word":"you","start":88.2,"end":88.28,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05963195115327835},{"word":"wanted","start":88.28,"end":88.68,"confidence":0.99121094,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.05450930446386337},{"word":"to","start":88.68,"end":88.92,"confidence":0.9748535,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.0701744556427002},{"word":"yeah","start":88.92,"end":89.159996,"confidence":0.9995117,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.07183291018009186},{"word":"reengage","start":89.159996,"end":89.659996,"confidence":0.9682617,"punctuated_word":"reengage,","sentiment":"neutral","sentiment_score":0.09072378277778624},{"word":"just","start":89.72,"end":89.88,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11500674486160278},{"word":"let","start":89.88,"end":90.03999,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.12301406264305116},{"word":"me","start":90.03999,"end":90.119995,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.1006411761045456},{"word":"know","start":90.119995,"end":90.28,"confidence":0.99560547,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.12792348861694336},{"word":"i'll","start":90.28,"end":90.439995,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.16418816149234772},{"word":"leave","start":90.439995,"end":90.6,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.173259437084198},{"word":"it","start":90.6,"end":90.759995,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.17239262163639069},{"word":"in","start":90.759995,"end":90.84,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.18401111662387848},{"word":"your","start":90.84,"end":91.0,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1918051838874817},{"word":"capable","start":91.0,"end":91.399994,"confidence":0.97265625,"punctuated_word":"capable","sentiment":"neutral","sentiment_score":0.20874015986919403},{"word":"hands","start":91.399994,"end":91.658936,"confidence":0.9187012,"punctuated_word":"hands.","sentiment":"neutral","sentiment_score":0.1930969804525375},{"word":"not","start":94.05894,"end":94.17894,"confidence":0.9838867,"punctuated_word":"Not","sentiment":"positive","sentiment_score":0.368728905916214},{"word":"a","start":94.17894,"end":94.298935,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3687165081501007},{"word":"problem","start":94.298935,"end":94.618935,"confidence":0.99658203,"punctuated_word":"problem,","sentiment":"positive","sentiment_score":0.4723210632801056},{"word":"mate","start":94.618935,"end":94.77894,"confidence":0.97924805,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.49185067415237427},{"word":"you","start":94.77894,"end":94.85893,"confidence":1.0,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.5119006037712097},{"word":"enjoy","start":94.85893,"end":95.17893,"confidence":1.0,"punctuated_word":"enjoy","sentiment":"positive","sentiment_score":0.544861376285553},{"word":"the","start":95.17893,"end":95.258934,"confidence":0.99902344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5630782842636108},{"word":"rest","start":95.258934,"end":95.41894,"confidence":1.0,"punctuated_word":"rest","sentiment":"positive","sentiment_score":0.5815200209617615},{"word":"of","start":95.41894,"end":95.49893,"confidence":0.99902344,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.5871350765228271},{"word":"your","start":95.49893,"end":95.658936,"confidence":0.9970703,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5276893377304077},{"word":"day","start":95.658936,"end":96.158936,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5176534652709961},{"word":"see","start":97.658936,"end":97.81894,"confidence":0.99316406,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.23229369521141052},{"word":"you","start":97.81894,"end":98.05894,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2459595501422882},{"word":"bye","start":98.05894,"end":98.298935,"confidence":0.97216797,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.16395461559295654},{"word":"bye","start":98.298935,"end":98.798935,"confidence":0.99316406,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.08254338055849075}],"paragraphs":{"transcript":"\nRoss. Ross, sorry, man. Can you hear me a little bit better now? Good for Ross. He's on a r t financial.\n\nHow are you? Yeah. I'm well, mate. I'm well. Thank you for asking.\n\nI just calling up because I believe you emailed through or you spoke to my colleague, Madison, to say that you wanted to wait until you turn 67. Is that correct? Beautiful. I just I wanted to let you know that when I prepared this plan for retirement, you know, you remember how you wanted about $700 per week in retirement? And I actually I actually created a plan that would start as of the age 67.\n\nAnd we can we managed to get you inclusive of the age pension, $747.70 per week. So I was wondering if you still wanted to wait till 67, or did you want me to start preparing the plan now? Yeah. No. That's alright.\n\nNo. That's alright. Not a problem. But, yeah, I just wanna let no. That's alright.\n\nNo. No. That's alright, mate. Not a problem at all. But, yeah, I just wanna let you know we and then just reached it.\n\nWe exceeded that goal. So you just give us a call. Let us know when you got my number. You know where where we're at. So if you need if you wanted to, yeah, reengage, just let me know.\n\nI'll leave it in your capable hands. Not a problem, mate. You enjoy the rest of your day. See you. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Ross.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.007983142510056496},{"text":"Ross, sorry, man.","start":4.7999997,"end":5.92,"sentiment":"neutral","sentiment_score":-0.0768538403014342},{"text":"Can you hear me a little bit better now?","start":5.92,"end":8.02,"sentiment":"neutral","sentiment_score":-0.07958509193526374},{"text":"Good for Ross.","start":9.44,"end":10.08,"sentiment":"positive","sentiment_score":0.432632048924764},{"text":"He's on a r t financial.","start":10.08,"end":11.46,"sentiment":"neutral","sentiment_score":0.2299679989616076}],"sentiment":"neutral","sentiment_score":0.07903908794237809,"num_words":22,"start":3.76,"end":11.46},{"sentences":[{"text":"How are you?","start":11.599999,"end":12.255,"sentiment":"neutral","sentiment_score":0.189694012204806},{"text":"Yeah.","start":14.095,"end":14.335,"sentiment":"neutral","sentiment_score":0.18625839054584503},{"text":"I'm well, mate.","start":14.335,"end":14.975,"sentiment":"positive","sentiment_score":0.3697555561860402},{"text":"I'm well.","start":14.975,"end":15.375,"sentiment":"positive","sentiment_score":0.39141611754894257},{"text":"Thank you for asking.","start":15.375,"end":16.355,"sentiment":"positive","sentiment_score":0.5162741243839264}],"sentiment":"positive","sentiment_score":0.36250275602707493,"num_words":13,"start":11.599999,"end":16.355},{"sentences":[{"text":"I just calling up because I believe you emailed through or you spoke to my colleague, Madison, to say that you wanted to wait until you turn 67.","start":17.535,"end":25.935,"sentiment":"neutral","sentiment_score":0.040799919848463366},{"text":"Is that correct?","start":25.935,"end":26.61,"sentiment":"neutral","sentiment_score":0.0497856338818868},{"text":"Beautiful.","start":28.85,"end":29.35,"sentiment":"positive","sentiment_score":0.5102843046188354},{"text":"I just I wanted to let you know that when I prepared this plan for retirement, you know, you remember how you wanted about $700 per week in retirement?","start":30.050001,"end":40.555,"sentiment":"neutral","sentiment_score":0.1361192282417725},{"text":"And I actually I actually created a plan that would start as of the age 67.","start":40.855003,"end":46.875,"sentiment":"neutral","sentiment_score":0.0777150085195899}],"sentiment":"neutral","sentiment_score":0.0908173599655365,"num_words":77,"start":17.535,"end":46.875},{"sentences":[{"text":"And we can we managed to get you inclusive of the age pension, $747.70 per week.","start":47.255,"end":55.440002,"sentiment":"neutral","sentiment_score":0.10047257738187909},{"text":"So I was wondering if you still wanted to wait till 67, or did you want me to start preparing the plan now?","start":55.82,"end":61.04,"sentiment":"neutral","sentiment_score":0.015926733208091362},{"text":"Yeah.","start":64.7,"end":65.020004,"sentiment":"neutral","sentiment_score":-0.02932792156934738},{"text":"No.","start":65.020004,"end":65.18,"sentiment":"neutral","sentiment_score":-0.05734628438949585},{"text":"That's alright.","start":65.18,"end":65.835,"sentiment":"neutral","sentiment_score":-0.01709814742207527}],"sentiment":"neutral","sentiment_score":0.043093153513794724,"num_words":43,"start":47.255,"end":65.835},{"sentences":[{"text":"No.","start":66.155,"end":66.315,"sentiment":"neutral","sentiment_score":-0.033570967614650726},{"text":"That's alright.","start":66.315,"end":66.875,"sentiment":"neutral","sentiment_score":-0.0012399412225931883},{"text":"Not a problem.","start":66.875,"end":67.435,"sentiment":"neutral","sentiment_score":0.014411597202221552},{"text":"But, yeah, I just wanna let no.","start":67.435,"end":69.674995,"sentiment":"neutral","sentiment_score":0.034775570301072936},{"text":"That's alright.","start":69.674995,"end":70.415,"sentiment":"neutral","sentiment_score":0.0030611716210842133}],"sentiment":"neutral","sentiment_score":0.017115685126433768,"num_words":15,"start":66.155,"end":70.415},{"sentences":[{"text":"No.","start":73.994995,"end":74.494995,"sentiment":"neutral","sentiment_score":-0.08744383603334427},{"text":"No.","start":75.915,"end":76.075,"sentiment":"neutral","sentiment_score":-0.06971076130867004},{"text":"That's alright, mate.","start":76.075,"end":76.875,"sentiment":"neutral","sentiment_score":0.012638324871659279},{"text":"Not a problem at all.","start":76.875,"end":77.88,"sentiment":"neutral","sentiment_score":0.03813108205795288},{"text":"But, yeah, I just wanna let you know we and then just reached it.","start":77.88,"end":80.759995,"sentiment":"neutral","sentiment_score":0.05944484764976161}],"sentiment":"neutral","sentiment_score":0.03765181894414127,"num_words":24,"start":73.994995,"end":80.759995},{"sentences":[{"text":"We exceeded that goal.","start":80.759995,"end":82.119995,"sentiment":"neutral","sentiment_score":0.1782588977366686},{"text":"So you just give us a call.","start":82.119995,"end":83.399994,"sentiment":"neutral","sentiment_score":0.06708905739443642},{"text":"Let us know when you got my number.","start":83.399994,"end":85.159996,"sentiment":"neutral","sentiment_score":0.04460128443315625},{"text":"You know where where we're at.","start":85.159996,"end":86.7,"sentiment":"neutral","sentiment_score":0.023680250781277817},{"text":"So if you need if you wanted to, yeah, reengage, just let me know.","start":86.759995,"end":90.28,"sentiment":"neutral","sentiment_score":0.07318050321191549}],"sentiment":"neutral","sentiment_score":0.0693866107135247,"num_words":39,"start":80.759995,"end":90.28},{"sentences":[{"text":"I'll leave it in your capable hands.","start":90.28,"end":91.658936,"sentiment":"neutral","sentiment_score":0.1839276658637183},{"text":"Not a problem, mate.","start":94.05894,"end":94.77894,"sentiment":"positive","sentiment_score":0.42540428787469864},{"text":"You enjoy the rest of your day.","start":94.77894,"end":96.158936,"sentiment":"positive","sentiment_score":0.5476911664009094},{"text":"See you.","start":97.658936,"end":98.05894,"sentiment":"neutral","sentiment_score":0.23912662267684937},{"text":"Bye.","start":98.05894,"end":98.298935,"sentiment":"neutral","sentiment_score":0.16395461559295654}],"sentiment":"positive","sentiment_score":0.355483658966564,"num_words":21,"start":90.28,"end":98.298935},{"sentences":[{"text":"Bye.","start":98.298935,"end":98.798935,"sentiment":"neutral","sentiment_score":0.08254338055849075}],"sentiment":"neutral","sentiment_score":0.08254338055849075,"num_words":1,"start":98.298935,"end":98.798935}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Hello? Yeah. How are you, buddy? That's correct. Yes. Yes. No. I I just wanna wait for now. See? The distance to now. Yeah. I I appreciate. Yeah. No. I appreciate everything you've done for me at the moment. I'm just sort of just, yeah, Put in the table now, but I'm just gonna wait. Yep. Definitely. Thank you very much too. You too. Thank you.","confidence":0.92700195,"words":[{"word":"hello","start":0.64,"end":1.14,"confidence":0.92700195,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.008182343095541},{"word":"hello","start":2.32,"end":2.82,"confidence":0.9499512,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.009323537349700928},{"word":"hello","start":4.24,"end":4.74,"confidence":0.69958496,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.009214621037244797},{"word":"yeah","start":12.08,"end":12.58,"confidence":0.8781738,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12186181545257568},{"word":"how","start":12.88,"end":13.12,"confidence":0.63623047,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.158435121178627},{"word":"are","start":13.12,"end":13.28,"confidence":0.9902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.13989417254924774},{"word":"you","start":13.28,"end":13.36,"confidence":0.9770508,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.1393616497516632},{"word":"buddy","start":13.36,"end":13.86,"confidence":0.9995117,"punctuated_word":"buddy?","sentiment":"neutral","sentiment_score":0.2036784291267395},{"word":"that's","start":27.575,"end":27.814999,"confidence":0.89282227,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1132616251707077},{"word":"correct","start":27.814999,"end":28.314999,"confidence":0.99853516,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.20937249064445496},{"word":"yes","start":39.12,"end":39.52,"confidence":0.7282715,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07470007240772247},{"word":"yes","start":39.52,"end":40.02,"confidence":0.8251953,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05134934186935425},{"word":"no","start":62.210003,"end":62.530003,"confidence":0.96533203,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10680341720581056},{"word":"i","start":62.530003,"end":62.690002,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09820512682199478},{"word":"i","start":62.690002,"end":62.850002,"confidence":0.9580078,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09824702143669128},{"word":"just","start":62.850002,"end":63.010002,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.09986431151628494},{"word":"wanna","start":63.010002,"end":63.33,"confidence":0.97802734,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.0986424833536148},{"word":"wait","start":63.33,"end":63.49,"confidence":0.99609375,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.10524053126573564},{"word":"for","start":63.49,"end":63.730003,"confidence":0.97509766,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10696013271808624},{"word":"now","start":63.730003,"end":63.97,"confidence":0.6722412,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.12231417000293732},{"word":"see","start":63.97,"end":64.450005,"confidence":0.5046387,"punctuated_word":"See?","sentiment":"neutral","sentiment_score":-0.04968900233507157},{"word":"the","start":64.450005,"end":64.69,"confidence":0.19555664,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.04906642809510231},{"word":"distance","start":64.69,"end":65.17,"confidence":0.6069336,"punctuated_word":"distance","sentiment":"neutral","sentiment_score":-0.03864118456840515},{"word":"to","start":65.17,"end":65.33,"confidence":0.68847656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.025300875306129456},{"word":"now","start":65.33,"end":65.83,"confidence":0.9855957,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.04005373269319534},{"word":"yeah","start":66.93,"end":67.43,"confidence":0.89624023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006137233227491379},{"word":"i","start":67.73,"end":67.97,"confidence":0.8701172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05339602380990982},{"word":"i","start":67.97,"end":68.130005,"confidence":0.97314453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05239171534776688},{"word":"appreciate","start":68.130005,"end":68.630005,"confidence":0.7330322,"punctuated_word":"appreciate.","sentiment":"neutral","sentiment_score":0.10110246390104294},{"word":"yeah","start":69.17,"end":69.49,"confidence":0.91796875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014760544523596764},{"word":"no","start":69.49,"end":69.65,"confidence":0.9321289,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09096352756023408},{"word":"i","start":69.65,"end":69.73,"confidence":0.97802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07927331328392029},{"word":"appreciate","start":69.73,"end":70.21,"confidence":0.99902344,"punctuated_word":"appreciate","sentiment":"neutral","sentiment_score":0.0006634518504142761},{"word":"everything","start":70.21,"end":70.53,"confidence":0.8354492,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.07001940906047821},{"word":"you've","start":70.53,"end":70.69,"confidence":0.873291,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.07302013784646988},{"word":"done","start":70.69,"end":70.93,"confidence":0.9526367,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.08463215082883835},{"word":"for","start":70.93,"end":71.090004,"confidence":0.91259766,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01373995840549469},{"word":"me","start":71.090004,"end":71.25,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.039002470672130585},{"word":"at","start":71.25,"end":71.33,"confidence":0.87890625,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.05497870594263077},{"word":"the","start":71.33,"end":71.41,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06331512331962585},{"word":"moment","start":71.41,"end":71.73,"confidence":0.92578125,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.04116913676261902},{"word":"i'm","start":71.73,"end":71.89,"confidence":0.9001465,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0492427721619606},{"word":"just","start":71.89,"end":72.130005,"confidence":0.7080078,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05258972570300102},{"word":"sort","start":72.130005,"end":72.37,"confidence":0.9267578,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.050217948853969574},{"word":"of","start":72.37,"end":72.53,"confidence":0.8183594,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03792259842157364},{"word":"just","start":72.53,"end":72.93,"confidence":0.6933594,"punctuated_word":"just,","sentiment":"neutral","sentiment_score":-0.03583849221467972},{"word":"yeah","start":72.93,"end":73.425,"confidence":0.9921875,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.025004953145980835},{"word":"put","start":73.505005,"end":73.58501,"confidence":0.6459961,"punctuated_word":"Put","sentiment":"neutral","sentiment_score":-0.02498812973499298},{"word":"in","start":73.58501,"end":73.745,"confidence":0.3125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.014348288998007774},{"word":"the","start":73.745,"end":73.825005,"confidence":0.47753906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01913681253790855},{"word":"table","start":73.825005,"end":74.145004,"confidence":0.15026855,"punctuated_word":"table","sentiment":"neutral","sentiment_score":-0.020008321851491928},{"word":"now","start":74.145004,"end":74.465004,"confidence":0.40039062,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.08098703622817993},{"word":"but","start":74.465004,"end":74.545006,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07730020582675934},{"word":"i'm","start":74.545006,"end":74.705,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08481281995773315},{"word":"just","start":74.705,"end":74.865005,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.06419283896684647},{"word":"gonna","start":74.865005,"end":75.365005,"confidence":0.9921875,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.05166911706328392},{"word":"wait","start":78.625,"end":79.125,"confidence":0.984375,"punctuated_word":"wait.","sentiment":"neutral","sentiment_score":0.026932712644338608},{"word":"yep","start":86.545006,"end":87.045006,"confidence":0.79248047,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06748855113983154},{"word":"definitely","start":87.265,"end":87.765,"confidence":0.8120117,"punctuated_word":"Definitely.","sentiment":"neutral","sentiment_score":0.037837229669094086},{"word":"thank","start":92.37,"end":92.69,"confidence":0.8144531,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4099315404891968},{"word":"you","start":92.69,"end":92.770004,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4087783396244049},{"word":"very","start":92.770004,"end":93.090004,"confidence":0.9980469,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.4401625394821167},{"word":"much","start":93.090004,"end":93.41,"confidence":0.99902344,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.45429864525794983},{"word":"too","start":93.41,"end":93.91,"confidence":0.7907715,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.34023720026016235},{"word":"you","start":96.69,"end":96.85,"confidence":0.9291992,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2739555835723877},{"word":"too","start":96.85,"end":97.17,"confidence":0.9885254,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.29101818799972534},{"word":"thank","start":97.17,"end":97.49,"confidence":0.94921875,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3874774277210235},{"word":"you","start":97.49,"end":97.99,"confidence":0.9946289,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3367636203765869}],"paragraphs":{"transcript":"\nHello? Hello? Hello? Yeah. How are you, buddy?\n\nThat's correct. Yes. Yes. No. I I just wanna wait for now.\n\nSee? The distance to now. Yeah. I I appreciate. Yeah.\n\nNo. I appreciate everything you've done for me at the moment. I'm just sort of just, yeah, Put in the table now, but I'm just gonna wait. Yep. Definitely.\n\nThank you very much too. You too. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.008182343095541},{"text":"Hello?","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.009323537349700928},{"text":"Hello?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.009214621037244797},{"text":"Yeah.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.12186181545257568},{"text":"How are you, buddy?","start":12.88,"end":13.86,"sentiment":"neutral","sentiment_score":0.16034234315156937}],"sentiment":"neutral","sentiment_score":0.09874396119266748,"num_words":8,"start":0.64,"end":13.86},{"sentences":[{"text":"That's correct.","start":27.575,"end":28.314999,"sentiment":"neutral","sentiment_score":0.16131705790758133},{"text":"Yes.","start":39.12,"end":39.52,"sentiment":"neutral","sentiment_score":0.07470007240772247},{"text":"Yes.","start":39.52,"end":40.02,"sentiment":"neutral","sentiment_score":0.05134934186935425},{"text":"No.","start":62.210003,"end":62.530003,"sentiment":"neutral","sentiment_score":-0.10680341720581056},{"text":"I I just wanna wait for now.","start":62.530003,"end":63.97,"sentiment":"neutral","sentiment_score":-0.10421053958790642}],"sentiment":"neutral","sentiment_score":-0.03229947201907635,"num_words":12,"start":27.575,"end":63.97},{"sentences":[{"text":"See?","start":63.97,"end":64.450005,"sentiment":"neutral","sentiment_score":-0.04968900233507157},{"text":"The distance to now.","start":64.450005,"end":65.83,"sentiment":"neutral","sentiment_score":-0.038265555165708065},{"text":"Yeah.","start":66.93,"end":67.43,"sentiment":"neutral","sentiment_score":0.006137233227491379},{"text":"I I appreciate.","start":67.73,"end":68.630005,"sentiment":"neutral","sentiment_score":0.06896340101957321},{"text":"Yeah.","start":69.17,"end":69.49,"sentiment":"neutral","sentiment_score":-0.014760544523596764}],"sentiment":"neutral","sentiment_score":-0.0004484331235289574,"num_words":10,"start":63.97,"end":69.49},{"sentences":[{"text":"No.","start":69.49,"end":69.65,"sentiment":"neutral","sentiment_score":-0.09096352756023408},{"text":"I appreciate everything you've done for me at the moment.","start":69.65,"end":71.73,"sentiment":"neutral","sentiment_score":-0.003566364198923111},{"text":"I'm just sort of just, yeah, Put in the table now, but I'm just gonna wait.","start":71.73,"end":79.125,"sentiment":"neutral","sentiment_score":-0.04133295931387693},{"text":"Yep.","start":86.545006,"end":87.045006,"sentiment":"neutral","sentiment_score":0.06748855113983154},{"text":"Definitely.","start":87.265,"end":87.765,"sentiment":"neutral","sentiment_score":0.037837229669094086}],"sentiment":"neutral","sentiment_score":-0.02353892199181277,"num_words":29,"start":69.49,"end":87.765},{"sentences":[{"text":"Thank you very much too.","start":92.37,"end":93.91,"sentiment":"positive","sentiment_score":0.4106816530227661},{"text":"You too.","start":96.69,"end":97.17,"sentiment":"neutral","sentiment_score":0.2824868857860565},{"text":"Thank you.","start":97.17,"end":97.99,"sentiment":"positive","sentiment_score":0.36212052404880524}],"sentiment":"positive","sentiment_score":0.3714025649759505,"num_words":9,"start":92.37,"end":97.99}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Hello?\n\nChannel 0: Ross.\n\nChannel 1: Hello?\n\nChannel 0: Ross, sorry, man. Can you hear me a little bit better now? Good for Ross. He's on a r t financial. How are you?\n\nChannel 1: Yeah. How are you, buddy?\n\nChannel 0: Yeah. I'm well, mate. I'm well. Thank you for asking. I just calling up because I believe you emailed through or you spoke to my colleague, Madison, to say that you wanted to wait until you turn 67.\n\nIs that correct?\n\nChannel 1: That's correct.\n\nChannel 0: Beautiful. I just I wanted to let you know that when I prepared this plan for retirement, you know, you remember how you wanted about $700 per week\n\nChannel 1: Yes. Yes.\n\nChannel 0: in retirement? And I actually I actually created a plan that would start as of the age 67. And we can we managed to get you inclusive of the age pension, $747.70 per week. So I was wondering if you still wanted to wait till 67, or did you want me to start preparing the plan now?\n\nChannel 1: No. I I just wanna wait for now. See? The distance\n\nChannel 0: Yeah. No.\n\nChannel 1: to\n\nChannel 0: That's\n\nChannel 1: now.\n\nChannel 0: alright. No. That's alright. Not\n\nChannel 1: Yeah.\n\nChannel 0: a problem. But, yeah,\n\nChannel 1: I\n\nChannel 0: I just\n\nChannel 1: I\n\nChannel 0: wanna\n\nChannel 1: appreciate.\n\nChannel 0: let\n\nChannel 1: Yeah.\n\nChannel 0: no.\n\nChannel 1: No. I\n\nChannel 0: That's\n\nChannel 1: appreciate\n\nChannel 0: alright.\n\nChannel 1: everything you've done for me at the moment. I'm just sort of just, yeah, Put in the table\n\nChannel 0: No.\n\nChannel 1: now, but I'm just gonna\n\nChannel 0: No. That's alright, mate. Not a problem at all. But, yeah, I just wanna\n\nChannel 1: wait.\n\nChannel 0: let you know we and then just reached it. We exceeded that goal. So you just give us a call. Let us know when you got my number. You know where where we're at.\n\nChannel 1: Yep.\n\nChannel 0: So if you need\n\nChannel 1: Definitely.\n\nChannel 0: if you wanted to, yeah, reengage, just let me know. I'll leave it in your capable hands.\n\nChannel 1: Thank you very much too.\n\nChannel 0: Not a problem, mate. You enjoy the rest of your day.\n\nChannel 1: You too. Thank you.\n\nChannel 0: See you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.008182343095541},{"text":"Hello?","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.009323537349700928}],"sentiment":"neutral","sentiment_score":0.008752940222620964,"channel":1,"num_words":2,"start":0.64,"end":2.82},{"sentences":[{"text":"Ross.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.007983142510056496}],"sentiment":"neutral","sentiment_score":0.007983142510056496,"channel":0,"num_words":1,"start":3.76,"end":4.26},{"sentences":[{"text":"Hello?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.009214621037244797}],"sentiment":"neutral","sentiment_score":0.009214621037244797,"channel":1,"num_words":1,"start":4.24,"end":4.74},{"sentences":[{"text":"Ross, sorry, man.","start":4.7999997,"end":5.92,"sentiment":"neutral","sentiment_score":-0.0768538403014342},{"text":"Can you hear me a little bit better now?","start":5.92,"end":8.02,"sentiment":"neutral","sentiment_score":-0.07958509193526374},{"text":"Good for Ross.","start":9.44,"end":10.08,"sentiment":"positive","sentiment_score":0.432632048924764},{"text":"He's on a r t financial.","start":10.08,"end":11.46,"sentiment":"neutral","sentiment_score":0.2299679989616076},{"text":"How are you?","start":11.599999,"end":12.255,"sentiment":"neutral","sentiment_score":0.189694012204806}],"sentiment":"neutral","sentiment_score":0.09583161786819498,"channel":0,"num_words":24,"start":4.7999997,"end":12.255},{"sentences":[{"text":"Yeah.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.12186181545257568},{"text":"How are you, buddy?","start":12.88,"end":13.86,"sentiment":"neutral","sentiment_score":0.16034234315156937}],"sentiment":"neutral","sentiment_score":0.15264623761177062,"channel":1,"num_words":5,"start":12.08,"end":13.86},{"sentences":[{"text":"Yeah.","start":14.095,"end":14.335,"sentiment":"neutral","sentiment_score":0.18625839054584503},{"text":"I'm well, mate.","start":14.335,"end":14.975,"sentiment":"positive","sentiment_score":0.3697555561860402},{"text":"I'm well.","start":14.975,"end":15.375,"sentiment":"positive","sentiment_score":0.39141611754894257},{"text":"Thank you for asking.","start":15.375,"end":16.355,"sentiment":"positive","sentiment_score":0.5162741243839264},{"text":"I just calling up because I believe you emailed through or you spoke to my colleague, Madison, to say that you wanted to wait until you turn 67.","start":17.535,"end":25.935,"sentiment":"neutral","sentiment_score":0.040799919848463366}],"sentiment":"neutral","sentiment_score":0.13910135651301397,"channel":0,"num_words":38,"start":14.095,"end":25.935},{"sentences":[{"text":"Is that correct?","start":25.935,"end":26.61,"sentiment":"neutral","sentiment_score":0.0497856338818868}],"sentiment":"neutral","sentiment_score":0.0497856338818868,"channel":0,"num_words":3,"start":25.935,"end":26.61},{"sentences":[{"text":"That's correct.","start":27.575,"end":28.314999,"sentiment":"neutral","sentiment_score":0.16131705790758133}],"sentiment":"neutral","sentiment_score":0.16131705790758133,"channel":1,"num_words":2,"start":27.575,"end":28.314999},{"sentences":[{"text":"Beautiful.","start":28.85,"end":29.35,"sentiment":"positive","sentiment_score":0.5102843046188354},{"text":"I just I wanted to let you know that when I prepared this plan for retirement, you know, you remember how you wanted about $700 per week","start":30.050001,"end":38.47,"sentiment":"neutral","sentiment_score":0.14253998009694946}],"sentiment":"neutral","sentiment_score":0.1556737059727311,"channel":0,"num_words":28,"start":28.85,"end":38.47},{"sentences":[{"text":"Yes.","start":39.12,"end":39.52,"sentiment":"neutral","sentiment_score":0.07470007240772247},{"text":"Yes.","start":39.52,"end":40.02,"sentiment":"neutral","sentiment_score":0.05134934186935425}],"sentiment":"neutral","sentiment_score":0.06302470713853836,"channel":1,"num_words":2,"start":39.12,"end":40.02},{"sentences":[{"text":"in retirement?","start":39.895,"end":40.555,"sentiment":"neutral","sentiment_score":0.0494390781968832},{"text":"And I actually I actually created a plan that would start as of the age 67.","start":40.855003,"end":46.875,"sentiment":"neutral","sentiment_score":0.0777150085195899},{"text":"And we can we managed to get you inclusive of the age pension, $747.70 per week.","start":47.255,"end":55.440002,"sentiment":"neutral","sentiment_score":0.10047257738187909},{"text":"So I was wondering if you still wanted to wait till 67, or did you want me to start preparing the plan now?","start":55.82,"end":61.04,"sentiment":"neutral","sentiment_score":0.015926733208091362}],"sentiment":"neutral","sentiment_score":0.05817884902812933,"channel":0,"num_words":57,"start":39.895,"end":61.04},{"sentences":[{"text":"No.","start":62.210003,"end":62.530003,"sentiment":"neutral","sentiment_score":-0.10680341720581056},{"text":"I I just wanna wait for now.","start":62.530003,"end":63.97,"sentiment":"neutral","sentiment_score":-0.10421053958790642},{"text":"See?","start":63.97,"end":64.450005,"sentiment":"neutral","sentiment_score":-0.04968900233507157},{"text":"The distance","start":64.450005,"end":65.17,"sentiment":"neutral","sentiment_score":-0.04385380633175373}],"sentiment":"neutral","sentiment_score":-0.0885158008472486,"channel":1,"num_words":11,"start":62.210003,"end":65.17},{"sentences":[{"text":"Yeah.","start":64.7,"end":65.020004,"sentiment":"neutral","sentiment_score":-0.02932792156934738},{"text":"No.","start":65.020004,"end":65.18,"sentiment":"neutral","sentiment_score":-0.05734628438949585}],"sentiment":"neutral","sentiment_score":-0.043337102979421616,"channel":0,"num_words":2,"start":64.7,"end":65.18},{"sentences":[{"text":"to","start":65.17,"end":65.33,"sentiment":"neutral","sentiment_score":-0.025300875306129456}],"sentiment":"neutral","sentiment_score":-0.025300875306129456,"channel":1,"num_words":1,"start":65.17,"end":65.33},{"sentences":[{"text":"That's","start":65.18,"end":65.5,"sentiment":"neutral","sentiment_score":-0.03722843900322914}],"sentiment":"neutral","sentiment_score":-0.03722843900322914,"channel":0,"num_words":1,"start":65.18,"end":65.5},{"sentences":[{"text":"now.","start":65.33,"end":65.83,"sentiment":"neutral","sentiment_score":-0.04005373269319534}],"sentiment":"neutral","sentiment_score":-0.04005373269319534,"channel":1,"num_words":1,"start":65.33,"end":65.83},{"sentences":[{"text":"alright.","start":65.5,"end":65.835,"sentiment":"neutral","sentiment_score":0.003032144159078598},{"text":"No.","start":66.155,"end":66.315,"sentiment":"neutral","sentiment_score":-0.033570967614650726},{"text":"That's alright.","start":66.315,"end":66.875,"sentiment":"neutral","sentiment_score":-0.0012399412225931883},{"text":"Not","start":66.875,"end":67.034996,"sentiment":"neutral","sentiment_score":0.014463983476161957}],"sentiment":"neutral","sentiment_score":-0.0037109444849193094,"channel":0,"num_words":5,"start":65.5,"end":67.034996},{"sentences":[{"text":"Yeah.","start":66.93,"end":67.43,"sentiment":"neutral","sentiment_score":0.006137233227491379}],"sentiment":"neutral","sentiment_score":0.006137233227491379,"channel":1,"num_words":1,"start":66.93,"end":67.43},{"sentences":[{"text":"a problem.","start":67.034996,"end":67.435,"sentiment":"neutral","sentiment_score":0.014385404065251352},{"text":"But, yeah,","start":67.435,"end":67.755,"sentiment":"neutral","sentiment_score":0.04717822279781103}],"sentiment":"neutral","sentiment_score":0.03078181343153119,"channel":0,"num_words":4,"start":67.034996,"end":67.755},{"sentences":[{"text":"I","start":67.73,"end":67.97,"sentiment":"neutral","sentiment_score":0.05339602380990982}],"sentiment":"neutral","sentiment_score":0.05339602380990982,"channel":1,"num_words":1,"start":67.73,"end":67.97},{"sentences":[{"text":"I just","start":67.755,"end":68.075,"sentiment":"neutral","sentiment_score":0.05070924386382103}],"sentiment":"neutral","sentiment_score":0.05070924386382103,"channel":0,"num_words":2,"start":67.755,"end":68.075},{"sentences":[{"text":"I","start":67.97,"end":68.130005,"sentiment":"neutral","sentiment_score":0.05239171534776688}],"sentiment":"neutral","sentiment_score":0.05239171534776688,"channel":1,"num_words":1,"start":67.97,"end":68.130005},{"sentences":[{"text":"wanna","start":68.075,"end":68.315,"sentiment":"neutral","sentiment_score":0.09508363902568816}],"sentiment":"neutral","sentiment_score":0.09508363902568816,"channel":0,"num_words":1,"start":68.075,"end":68.315},{"sentences":[{"text":"appreciate.","start":68.130005,"end":68.630005,"sentiment":"neutral","sentiment_score":0.10110246390104294}],"sentiment":"neutral","sentiment_score":0.10110246390104294,"channel":1,"num_words":1,"start":68.130005,"end":68.630005},{"sentences":[{"text":"let","start":68.315,"end":68.815,"sentiment":"neutral","sentiment_score":0.027391161769628525}],"sentiment":"neutral","sentiment_score":0.027391161769628525,"channel":0,"num_words":1,"start":68.315,"end":68.815},{"sentences":[{"text":"Yeah.","start":69.17,"end":69.49,"sentiment":"neutral","sentiment_score":-0.014760544523596764}],"sentiment":"neutral","sentiment_score":-0.014760544523596764,"channel":1,"num_words":1,"start":69.17,"end":69.49},{"sentences":[{"text":"no.","start":69.435,"end":69.674995,"sentiment":"neutral","sentiment_score":-0.07482074201107025}],"sentiment":"neutral","sentiment_score":-0.07482074201107025,"channel":0,"num_words":1,"start":69.435,"end":69.674995},{"sentences":[{"text":"No.","start":69.49,"end":69.65,"sentiment":"neutral","sentiment_score":-0.09096352756023408},{"text":"I","start":69.65,"end":69.73,"sentiment":"neutral","sentiment_score":-0.07927331328392029}],"sentiment":"neutral","sentiment_score":-0.08511842042207718,"channel":1,"num_words":2,"start":69.49,"end":69.73},{"sentences":[{"text":"That's","start":69.674995,"end":69.915,"sentiment":"neutral","sentiment_score":-0.036647338420152664}],"sentiment":"neutral","sentiment_score":-0.036647338420152664,"channel":0,"num_words":1,"start":69.674995,"end":69.915},{"sentences":[{"text":"appreciate","start":69.73,"end":70.21,"sentiment":"neutral","sentiment_score":0.0006634518504142761}],"sentiment":"neutral","sentiment_score":0.0006634518504142761,"channel":1,"num_words":1,"start":69.73,"end":70.21},{"sentences":[{"text":"alright.","start":69.915,"end":70.415,"sentiment":"neutral","sentiment_score":0.04276968166232109}],"sentiment":"neutral","sentiment_score":0.04276968166232109,"channel":0,"num_words":1,"start":69.915,"end":70.415},{"sentences":[{"text":"everything you've done for me at the moment.","start":70.21,"end":71.73,"sentiment":"neutral","sentiment_score":0.005368277430534363},{"text":"I'm just sort of just, yeah, Put in the table","start":71.73,"end":74.145004,"sentiment":"neutral","sentiment_score":-0.032929804362356666}],"sentiment":"neutral","sentiment_score":-0.01590843467662732,"channel":1,"num_words":18,"start":70.21,"end":74.145004},{"sentences":[{"text":"No.","start":73.994995,"end":74.494995,"sentiment":"neutral","sentiment_score":-0.08744383603334427}],"sentiment":"neutral","sentiment_score":-0.08744383603334427,"channel":0,"num_words":1,"start":73.994995,"end":74.494995},{"sentences":[{"text":"now, but I'm just gonna","start":74.145004,"end":75.365005,"sentiment":"neutral","sentiment_score":-0.07179240360856057}],"sentiment":"neutral","sentiment_score":-0.07179240360856057,"channel":1,"num_words":5,"start":74.145004,"end":75.365005},{"sentences":[{"text":"No.","start":75.915,"end":76.075,"sentiment":"neutral","sentiment_score":-0.06971076130867004},{"text":"That's alright, mate.","start":76.075,"end":76.875,"sentiment":"neutral","sentiment_score":0.012638324871659279},{"text":"Not a problem at all.","start":76.875,"end":77.88,"sentiment":"neutral","sentiment_score":0.03813108205795288},{"text":"But, yeah, I just wanna","start":77.88,"end":78.64,"sentiment":"neutral","sentiment_score":0.01580297127366066}],"sentiment":"neutral","sentiment_score":0.016991034283169677,"channel":0,"num_words":14,"start":75.915,"end":78.64},{"sentences":[{"text":"wait.","start":78.625,"end":79.125,"sentiment":"neutral","sentiment_score":0.026932712644338608}],"sentiment":"neutral","sentiment_score":0.026932712644338608,"channel":1,"num_words":1,"start":78.625,"end":79.125},{"sentences":[{"text":"let you know we and then just reached it.","start":78.64,"end":80.759995,"sentiment":"neutral","sentiment_score":0.08369033452537325},{"text":"We exceeded that goal.","start":80.759995,"end":82.119995,"sentiment":"neutral","sentiment_score":0.1782588977366686},{"text":"So you just give us a call.","start":82.119995,"end":83.399994,"sentiment":"neutral","sentiment_score":0.06708905739443642},{"text":"Let us know when you got my number.","start":83.399994,"end":85.159996,"sentiment":"neutral","sentiment_score":0.04460128443315625},{"text":"You know where where we're at.","start":85.159996,"end":86.7,"sentiment":"neutral","sentiment_score":0.023680250781277817}],"sentiment":"neutral","sentiment_score":0.07161069951732368,"channel":0,"num_words":34,"start":78.64,"end":86.7},{"sentences":[{"text":"Yep.","start":86.545006,"end":87.045006,"sentiment":"neutral","sentiment_score":0.06748855113983154}],"sentiment":"neutral","sentiment_score":0.06748855113983154,"channel":1,"num_words":1,"start":86.545006,"end":87.045006},{"sentences":[{"text":"So if you need","start":86.759995,"end":87.74,"sentiment":"neutral","sentiment_score":0.03588467137888074}],"sentiment":"neutral","sentiment_score":0.03588467137888074,"channel":0,"num_words":4,"start":86.759995,"end":87.74},{"sentences":[{"text":"Definitely.","start":87.265,"end":87.765,"sentiment":"neutral","sentiment_score":0.037837229669094086}],"sentiment":"neutral","sentiment_score":0.037837229669094086,"channel":1,"num_words":1,"start":87.265,"end":87.765},{"sentences":[{"text":"if you wanted to, yeah, reengage, just let me know.","start":88.03999,"end":90.28,"sentiment":"neutral","sentiment_score":0.08809883594512939},{"text":"I'll leave it in your capable hands.","start":90.28,"end":91.658936,"sentiment":"neutral","sentiment_score":0.1839276658637183}],"sentiment":"neutral","sentiment_score":0.12755776591160717,"channel":0,"num_words":17,"start":88.03999,"end":91.658936},{"sentences":[{"text":"Thank you very much too.","start":92.37,"end":93.91,"sentiment":"positive","sentiment_score":0.4106816530227661}],"sentiment":"positive","sentiment_score":0.4106816530227661,"channel":1,"num_words":5,"start":92.37,"end":93.91},{"sentences":[{"text":"Not a problem, mate.","start":94.05894,"end":94.77894,"sentiment":"positive","sentiment_score":0.42540428787469864},{"text":"You enjoy the rest of your day.","start":94.77894,"end":96.158936,"sentiment":"positive","sentiment_score":0.5476911664009094}],"sentiment":"positive","sentiment_score":0.5032232105731964,"channel":0,"num_words":11,"start":94.05894,"end":96.158936},{"sentences":[{"text":"You too.","start":96.69,"end":97.17,"sentiment":"neutral","sentiment_score":0.2824868857860565},{"text":"Thank you.","start":97.17,"end":97.99,"sentiment":"positive","sentiment_score":0.36212052404880524}],"sentiment":"neutral","sentiment_score":0.3223037049174309,"channel":1,"num_words":4,"start":96.69,"end":97.99},{"sentences":[{"text":"See you.","start":97.658936,"end":98.05894,"sentiment":"neutral","sentiment_score":0.23912662267684937},{"text":"Bye.","start":98.05894,"end":98.298935,"sentiment":"neutral","sentiment_score":0.16395461559295654},{"text":"Bye.","start":98.298935,"end":98.798935,"sentiment":"neutral","sentiment_score":0.08254338055849075}],"sentiment":"neutral","sentiment_score":0.1811878103762865,"channel":0,"num_words":4,"start":97.658936,"end":98.798935}]},"summary":{"result":"success","short":"A representative from a financial company calls a customer named Ross to confirm if he wants to wait until 67 to start a retirement plan. The representative offers to include $ Ian.70 per week for pension contributions and the customer agrees to wait until 67. The representative reminds the customer to call if he needs to reengage and wishes him a good day."},"intents":{"segments":[{"text":"I just I wanted to let you know that when I prepared this plan for retirement, you know, you remember how you wanted about $700 per week Yes.","start_word":77,"end_word":104,"intents":[{"intent":"Provide plan details","confidence_score":0.00077619596}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Ross. Hello? Ross, sorry, man. Can you hear me a little bit better now?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":-0.04717569425702095},{"text":"Good for Ross.","start_word":16,"end_word":18,"sentiment":"positive","sentiment_score":0.4059240221977234},{"text":"He's on a r t financial. How are you? Yeah. How are you, buddy? Yeah.","start_word":19,"end_word":33,"sentiment":"neutral","sentiment_score":0.19702289998531344},{"text":"I'm well, mate. I'm well. Thank you for asking.","start_word":34,"end_word":42,"sentiment":"positive","sentiment_score":0.4154718816280365},{"text":"I just calling up because I believe you emailed through or you spoke to my colleague, Madison, to say that you wanted to wait until you turn 67. Is that correct? That's correct.","start_word":43,"end_word":75,"sentiment":"neutral","sentiment_score":0.05593107268214226},{"text":"Beautiful.","start_word":76,"end_word":76,"sentiment":"positive","sentiment_score":0.5102843046188354},{"text":"I just I wanted to let you know that when I prepared this plan for retirement, you know, you remember how you wanted about $700 per week Yes. Yes. in retirement? And I actually I actually created a plan that would start as of the age 67. And we can we managed to get you inclusive of the age pension, $747.70 per week. So I was wondering if you still wanted to wait till 67, or did you want me to start preparing the plan now? No. I I just wanna wait for now. See? The distance Yeah. No. to That's now. alright. No. That's alright. Not Yeah. a problem. But, yeah, I I just I wanna appreciate. let Yeah. no. No. I That's appreciate alright. everything you've done for me at the moment. I'm just sort of just, yeah, Put in the table No. now, but I'm just gonna No. That's alright, mate. Not a problem at all. But, yeah, I just wanna wait. let you know we and then just reached it. We exceeded that goal. So you just give us a call. Let us know when you got my number. You know where where we're at. Yep. So if you need Definitely. if you wanted to, yeah, reengage, just let me know. I'll leave it in your capable hands.","start_word":77,"end_word":298,"sentiment":"neutral","sentiment_score":0.041066743433475494},{"text":"Thank you very much too. Not a problem, mate. You enjoy the rest of your day.","start_word":299,"end_word":314,"sentiment":"positive","sentiment_score":0.4668861031532288},{"text":"You too.","start_word":315,"end_word":316,"sentiment":"neutral","sentiment_score":0.2853306531906128},{"text":"Thank you.","start_word":317,"end_word":318,"sentiment":"positive","sentiment_score":0.3536682724952698},{"text":"See you. Bye. Bye.","start_word":319,"end_word":322,"sentiment":"neutral","sentiment_score":0.17173387110233307}],"average":{"sentiment":"neutral","sentiment_score":0.09128697445518091}}}}