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up? Thanks for calling. How can I help you today? Sure thing. What day were you thinking about for your booking?\n\nLet me check availability for Monday at 9AM. One moment, please. Great news. Monday, June 8 at 9AM is available. Can I get your full name and phone number to confirm the booking?\n\nThanks, Daniel. Could you please confirm your phone number for me? I'm hearing 12345678. Could you provide the last two digits? Great.\n\nAnd is there a specific reason for your visit, or would you prefer not to specify? Alright, Daniel. Just to confirm, your booking is for Monday, June 8 at 9AM. Your phone number is 12345678. I'll go ahead and book this for you now.\n\nYour booking is all set, Daniel. You're scheduled for Monday, June 8 at 9AM. If you need anything else, just let us know. Have a great day.","paragraphs":[{"sentences":[{"text":"What's up?","start":2.6399999,"end":3.36,"sentiment":"neutral","sentiment_score":0.06968529894948006},{"text":"Thanks for calling.","start":3.36,"end":4.24,"sentiment":"positive","sentiment_score":0.5629354317982992},{"text":"How can I help you today?","start":4.24,"end":5.54,"sentiment":"positive","sentiment_score":0.5114272485176722},{"text":"Sure thing.","start":9.2,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.07367360591888428},{"text":"What day were you thinking about for your booking?","start":10.24,"end":12.42,"sentiment":"neutral","sentiment_score":0.033097171121173434}],"sentiment":"neutral","sentiment_score":0.24281646074219185,"num_words":22,"start":2.6399999,"end":12.42},{"sentences":[{"text":"Let me check availability for Monday at 9AM.","start":17.915,"end":20.655,"sentiment":"neutral","sentiment_score":0.043017865158617496},{"text":"One moment, please.","start":20.715,"end":21.755001,"sentiment":"neutral","sentiment_score":0.05308240776260694},{"text":"Great news.","start":21.755001,"end":22.494999,"sentiment":"positive","sentiment_score":0.5597009658813477},{"text":"Monday, June 8 at 9AM is available.","start":22.635,"end":25.055,"sentiment":"positive","sentiment_score":0.3358003454548972},{"text":"Can I get your full name and phone number to confirm the booking?","start":25.275,"end":28.335,"sentiment":"neutral","sentiment_score":0.18755171161431533}],"sentiment":"neutral","sentiment_score":0.19428990137847987,"num_words":33,"start":17.915,"end":28.335},{"sentences":[{"text":"Thanks, Daniel.","start":37.13,"end":38.03,"sentiment":"neutral","sentiment_score":0.23785167932510376},{"text":"Could you please confirm your phone number for me?","start":38.33,"end":40.75,"sentiment":"neutral","sentiment_score":0.0870337105459637},{"text":"I'm hearing 12345678.","start":40.809998,"end":44.03,"sentiment":"neutral","sentiment_score":0.008711005793884397},{"text":"Could you provide the last two digits?","start":44.425,"end":46.285,"sentiment":"neutral","sentiment_score":0.01873195676931313},{"text":"Great.","start":47.225,"end":47.465,"sentiment":"neutral","sentiment_score":0.20635318756103516}],"sentiment":"neutral","sentiment_score":0.0737553025405346,"num_words":22,"start":37.13,"end":47.465},{"sentences":[{"text":"And is there a specific reason for your visit, or would you prefer not to specify?","start":47.465,"end":51.165,"sentiment":"neutral","sentiment_score":0.02628465520683676},{"text":"Alright, Daniel.","start":54.425,"end":55.324997,"sentiment":"neutral","sentiment_score":0.19497302174568176},{"text":"Just to confirm, your booking is for Monday, June 8 at 9AM.","start":55.545,"end":59.245,"sentiment":"neutral","sentiment_score":0.19890914484858513},{"text":"Your phone number is 12345678.","start":59.34,"end":63.6,"sentiment":"neutral","sentiment_score":0.20676349401473998},{"text":"I'll go ahead and book this for you now.","start":64.06,"end":65.82,"sentiment":"positive","sentiment_score":0.4700037505891588}],"sentiment":"neutral","sentiment_score":0.1923013975081796,"num_words":44,"start":47.465,"end":65.82},{"sentences":[{"text":"Your booking is all set, Daniel.","start":65.82,"end":67.44,"sentiment":"positive","sentiment_score":0.5867630541324615},{"text":"You're scheduled for Monday, June 8 at 9AM.","start":67.9,"end":71.28,"sentiment":"positive","sentiment_score":0.3526468053460121},{"text":"If you need anything else, just let us know.","start":71.82,"end":74.39687,"sentiment":"neutral","sentiment_score":0.19235138595104218},{"text":"Have a great day.","start":74.39687,"end":78.823166,"sentiment":"positive","sentiment_score":0.4013278856873512}],"sentiment":"positive","sentiment_score":0.3584528438470982,"num_words":27,"start":65.82,"end":78.823166}]}}]}],"paragraphs":{"transcript":"\nChannel 1: What's up? Thanks for calling. How can I help you today?\n\nChannel 0: Hey. Can I make a booking?\n\nChannel 1: Sure thing. What day were you thinking about for your booking?\n\nChannel 0: I was thinking about Monday at 9AM.\n\nChannel 1: Let me check availability for Monday at 9AM. One moment, please. Great news. Monday, June 8 at 9AM is available. Can I get your full name and phone number to confirm the booking?\n\nChannel 0: Yeah. Sure. My full name is Daniel Andre. Surname phone number is 12345678.\n\nChannel 1: Thanks, Daniel. Could you please confirm your phone number for me? I'm hearing 12345678.\n\nChannel 0: That's\n\nChannel 1: Could you\n\nChannel 0: the one.\n\nChannel 1: provide the last two digits? Great. And is there a specific reason for your visit, or would you prefer not to specify?\n\nChannel 0: No. All good.\n\nChannel 1: Alright, Daniel. Just to confirm, your booking is for Monday, June 8 at 9AM. Your phone number is 12345678. I'll go ahead and book this for you now. Your booking is all set, Daniel.\n\nYou're scheduled for Monday, June 8 at 9AM. If you need anything else, just let us know. Have a\n\nChannel 0: Thanks. Bye.\n\nChannel 1: great day.","paragraphs":[{"sentences":[{"text":"What's up?","start":2.6399999,"end":3.36,"sentiment":"neutral","sentiment_score":0.06968529894948006},{"text":"Thanks for calling.","start":3.36,"end":4.24,"sentiment":"positive","sentiment_score":0.5629354317982992},{"text":"How can I help you today?","start":4.24,"end":5.54,"sentiment":"positive","sentiment_score":0.5114272485176722}],"sentiment":"positive","sentiment_score":0.44515821676362644,"channel":1,"num_words":11,"start":2.6399999,"end":5.54},{"sentences":[{"text":"Hey.","start":6.48,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.0700317770242691},{"text":"Can I make a booking?","start":6.7999997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.08372965455055237}],"sentiment":"neutral","sentiment_score":0.08144667496283849,"channel":0,"num_words":6,"start":6.48,"end":7.8599997},{"sentences":[{"text":"Sure thing.","start":9.2,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.07367360591888428},{"text":"What day were you thinking about for your booking?","start":10.24,"end":12.42,"sentiment":"neutral","sentiment_score":0.033097171121173434}],"sentiment":"neutral","sentiment_score":0.040474704720757225,"channel":1,"num_words":11,"start":9.2,"end":12.42},{"sentences":[{"text":"I was thinking about Monday at 9AM.","start":14.265,"end":16.845001,"sentiment":"neutral","sentiment_score":0.014890170123960291}],"sentiment":"neutral","sentiment_score":0.014890170123960291,"channel":0,"num_words":7,"start":14.265,"end":16.845001},{"sentences":[{"text":"Let me check availability for Monday at 9AM.","start":17.915,"end":20.655,"sentiment":"neutral","sentiment_score":0.043017865158617496},{"text":"One moment, please.","start":20.715,"end":21.755001,"sentiment":"neutral","sentiment_score":0.05308240776260694},{"text":"Great news.","start":21.755001,"end":22.494999,"sentiment":"positive","sentiment_score":0.5597009658813477},{"text":"Monday, June 8 at 9AM is available.","start":22.635,"end":25.055,"sentiment":"positive","sentiment_score":0.3358003454548972},{"text":"Can I get your full name and phone number to confirm the booking?","start":25.275,"end":28.335,"sentiment":"neutral","sentiment_score":0.18755171161431533}],"sentiment":"neutral","sentiment_score":0.19428990137847987,"channel":1,"num_words":33,"start":17.915,"end":28.335},{"sentences":[{"text":"Yeah.","start":29.230001,"end":29.550001,"sentiment":"neutral","sentiment_score":0.07046084105968475},{"text":"Sure.","start":29.550001,"end":29.87,"sentiment":"neutral","sentiment_score":0.07130098342895508},{"text":"My full name is Daniel Andre.","start":29.87,"end":31.650002,"sentiment":"neutral","sentiment_score":0.07702468646069367},{"text":"Surname phone number is 12345678.","start":31.710001,"end":35.89,"sentiment":"neutral","sentiment_score":0.0794467493891716}],"sentiment":"neutral","sentiment_score":0.0770110530922046,"channel":0,"num_words":13,"start":29.230001,"end":35.89},{"sentences":[{"text":"Thanks, Daniel.","start":37.13,"end":38.03,"sentiment":"neutral","sentiment_score":0.23785167932510376},{"text":"Could you please confirm your phone number for me?","start":38.33,"end":40.75,"sentiment":"neutral","sentiment_score":0.0870337105459637},{"text":"I'm hearing 12345678.","start":40.809998,"end":44.03,"sentiment":"neutral","sentiment_score":0.008711005793884397}],"sentiment":"neutral","sentiment_score":0.09179569792468101,"channel":1,"num_words":14,"start":37.13,"end":44.03},{"sentences":[{"text":"That's","start":44.355,"end":44.594997,"sentiment":"neutral","sentiment_score":0.0152125284075737}],"sentiment":"neutral","sentiment_score":0.0152125284075737,"channel":0,"num_words":1,"start":44.355,"end":44.594997},{"sentences":[{"text":"Could you","start":44.425,"end":44.745,"sentiment":"neutral","sentiment_score":0.014949522912502289}],"sentiment":"neutral","sentiment_score":0.014949522912502289,"channel":1,"num_words":2,"start":44.425,"end":44.745},{"sentences":[{"text":"the one.","start":44.594997,"end":45.175,"sentiment":"neutral","sentiment_score":0.025285860523581505}],"sentiment":"neutral","sentiment_score":0.025285860523581505,"channel":0,"num_words":2,"start":44.594997,"end":45.175},{"sentences":[{"text":"provide the last two digits?","start":44.745,"end":46.285,"sentiment":"neutral","sentiment_score":0.020244930312037467},{"text":"Great.","start":47.225,"end":47.465,"sentiment":"neutral","sentiment_score":0.20635318756103516},{"text":"And is there a specific reason for your visit, or would you prefer not to 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go ahead and book this for you now.","start":64.06,"end":65.82,"sentiment":"positive","sentiment_score":0.4700037505891588},{"text":"Your booking is all set, Daniel.","start":65.82,"end":67.44,"sentiment":"positive","sentiment_score":0.5867630541324615}],"sentiment":"positive","sentiment_score":0.34003780387780247,"channel":1,"num_words":34,"start":54.425,"end":67.44},{"sentences":[{"text":"You're scheduled for Monday, June 8 at 9AM.","start":67.9,"end":71.28,"sentiment":"positive","sentiment_score":0.3526468053460121},{"text":"If you need anything else, just let us know.","start":71.82,"end":74.39687,"sentiment":"neutral","sentiment_score":0.19235138595104218},{"text":"Have 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The agent confirms the booking for Monday, June 8th at definition time and asks for the customer's phone number to confirm the booking. The agent confirms the booking and provides the customer with a confirmation number."},"intents":{"segments":[{"text":"Can I make a booking? Sure thing.","start_word":12,"end_word":18,"intents":[{"intent":"Make a booking","confidence_score":0.59300905}]}]},"sentiments":{"segments":[{"text":"What's up?","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.06505419313907623},{"text":"Thanks for calling. How can I help you today?","start_word":2,"end_word":10,"sentiment":"positive","sentiment_score":0.5261121988296509},{"text":"Hey. Can I make a booking? Sure thing. What day were you thinking about for your booking? I was thinking about Monday at 9AM. Let me check availability for Monday at 9AM. 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