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I wasn't sure because I know Maddie said that sometimes with, like, you're having a bit of issues with your phone. So I wasn't sure if you got my message or not, but thanks for calling back. You didn't get that? No. That's all cool. But you got a little bit of time for me now? Yeah. Sweet. Now before I do jump into the on your review there with you, Michael, I do like to start by asking if there is anything specific that you were hoping to get out of their review today or any areas you would like me to focus on or whether it's just a bit of a catch up and see where everything's at? Yep. Yeah. Perfect. So what I might do first is just to run through just a bit of an updated fact find with you just to see if there is anything major that has changed in your life or if we need to make any changes to your advice. So just kind of bear with me as I go through this information. Now when when it comes to your personal information, I have you down here as married with true financial dependents. Is that correct? Perfect. And I don't actually have your spouse listed here. What are their names, please? Your wife, please. Michelle? Yes. Okay. Perfect. So no. For yes. For your beneficiary, we have that in place. I just don't have it on record as a next of kin. But would you like to nominate her? So if, you know, something ever were to happen and we can't get in touch with you. Yep. Perfect. And just the best contact number for her as well, please. Four two. Oh, yep. Nine zero two. Beautiful. 305. Perfect. Thank you so much. Now when it comes to your employment, has any of that changed at all in the last twelve months? Yeah. Okay. And what is it that you do now? Mhmm. Oh, beautiful. And when did you start that? That's okay. Yeah. Oh, perfect. And are you enjoying it so far? Yeah. Yeah. No. And yeah. Pays the bill. Now you you're working full time? Yeah. Perfect. And what's your new employer called? Sun Metro. Yep. Perfect. And let me have a look here. Income wise, what's that on at the moment? Yes, please. Mhmm. Alright. Perfect. So 97. Mhmm. Yeah. Right. No. That's all that's all good. It's just that we have, like, roughly so if it's about the 97, sometimes I do understand that if you it can fluctuate a little bit, especially if you ever were to do any, like, overtime or or anything like that. Yeah. Okay. Beautiful. Okay. Oh, well, that's pretty accurate. No. If it's around 97, that's okay. If you were like, oh, I don't know if it's 97 or a 130, I'd say, okay. Yep. We do need to check it. But if it's between 97 or 98, that's all good. I'll just pop that down. And your new employer, do they just pay you that standard 12% contribution interest fee for, or do you know if you have a special, like, enterprise bargain agreement that gives you entitlement to any more benefits or just like that standard? Yep. And most of the time, that is the case. Yep. That's all good. Often, it is the standard. And if there is any additional, they tend to let you know so that you know you're getting a bit more. And it's more like your your different, like, government jobs and stuff that would see a little bit more sometimes. But most of the times, they do stay that standard at 12. And you're not making any additional contributions yourself. Just that standard from the employee app. Not beautiful. And when it comes to assets and liabilities, I have here that your property was lost right at about 800,000. Has I gone off at all? Do you know, or is it roughly about the same? Could be. Yeah. No. That's all good. Roughly around that, that's all good. And your mortgage, I have here about 600 owing. Does that sound about right? Sure. Beautiful. That's nice. I'll update that. And I also have here that you have two motor vehicles, both valued at about 25,000. Does that sound about right? Okay. And what's it now? Mhmm. Okay. Okay. About 20. Okay. Perfect. Yep. And yours that's right. And I do appreciate a little bit the cars. And yours, was that 40 3, did you say? Yep. And do you have anything owing on your new vehicle? 20? Okay. Perfect. Any other changes to your assets at all in the last twelve months? Any other motorbikes or boats or anything like that? Nah. Perfect. And any liabilities, like personal loans or credit card or ZipPay? No. Perfect. Now health and lifestyle wise, I have you down here as a nonsmoker. Is that still the case as well? Yep. Perfect. And have you had any any significant health issues or injuries or anything in the last twelve months? No. Not perfect. And do you take any medications at all? Yep. Perfect. Just general paces and pain and aches every now and then? Yeah. A cow or something? That's crazy. Yes. Okay. Okay. Okay. Yep. To give you a little bit of grief. But you can still work and everything like that okay? Yep. Yep. And do do do you find that it helps the chiro and stuff? Okay. Yeah. Yeah. Yeah. Yeah. Okay. Okay. Yeah. Just there. Okay. Well, hopefully, it does you find one that helps you a little bit. But at least you can manage work okay. But, yeah, hopefully, you can get a little bit of relief from that. And do you have private health insurance, Michael? Yep. Perfect. And estate planning wise, we obviously have your beneficiary Michelle listed, so that is perfect. But do you guys have a will or power of attorney or anything like that in place? Nope. And do you on the to do list? Yep. And do you guys know someone that you can get it done with, or would you like me to get the team to send you some information of a a firm that we work closely within their pricing? No. You you're all good. Yep. Not perfect. Yeah. Yeah. A lot a lot of people are like that too. Sorry. And that totally makes sense. Now when it comes to goals, the stuff that you are working towards that you are wanting to achieve, Is there anything financially or nonfinancially that you guys are working towards at the moment? Yep. It's kinda frustrating on how yep. Paying down the mortgage as you go. Yep. Yep. Yep. Perfect. Now comes to superannuation, do you have any idea at the moment of when you think you would like to start accessing your suit or retire? Sorry. As soon as you can. Alright. Well, yep. Yeah. Yeah. Yeah. Well, with the current with the current legislation anyway, and like you said, who knows by the time you you get there, but with the current legislation anyway, if you stop working, you can access your super tax free at 60. So I will note down 60 60 at 60. Six zero. Yeah. 60. Yep. That's when you can get your super if you start if you decide that you wanna retire, you can access access it all at sixty. Then 67 would be if you're eligible for age pension and stuff. That's super. You can get start drawing from that at 60. And I do have here that, ideally, when you do start drawing an income from super, about a thousand dollars a week was last time kind of an appropriate amount. Do you think that would still be sufficient, or do you think you would need Yep. Yes. Yeah. Yeah. A bit crazy. Even a cup of coffee. Yeah. Okay. So do you think Like, two something? It's more so just making sure that we are keeping everything on track for you to try and make sure we exceed your goal. So if you said I want $5,000, but you are super defensive and don't wanna take any risk, we might have to be like, okay. Well, we might need to reevaluate things a little bit. But if you are kind of happy with, you know, a little bit of risk to try and grow your super, then the goal is to kinda get you to your goal at the end of the day, which is obviously fluctuating because, like you said, prices, everything continues to go up. And to be fair, most people say so just for you, they say between a 2,000, typically, would kind of be sufficient because most of the time Yeah. Yep. Yep. Yeah. Perfect. I will update that. Very extravagant retirement there. Yeah. Yeah. Yep. No. I'll just update that to about 1,500 to 200, and we can always assess it. And when it comes to your your fluctuations and your level of risk that you are comfortable with, so I'll go through just a bit of an updated risk profile questionnaire with you. It's just a couple of questions or multiple choice to make it nice and easy, and there is no right or wrong answers. Does that make sense? Yep. Perfect. Now, Michael, have you ever bought direct shares yourself? No. Perfect. And when it comes to fluctuations in super, so how much risk are you willing to take for your superannuation to make sure that it continues to obviously grow? You still have plenty of time before you can access it. Would you say that you are willing to accept very high risk, high, moderate, or a small amount of risk for your super? High or moderate. So very high, high, moderate. Yeah. So you're in a high growth portfolio currently. So not like you're aggressive, but a little bit more than just your growth. Are you happy with a bit of time? Yes. Okay. Perfect. And just for your reference as well, typically, in a high growth investor, we would typically see someone who, you know, wanting to maximize that growth out of your super while you still have plenty of time until you can access it. But also understand that there will be some short term fluctuations through your super with the market. When we are looking at an asset allocation point of view actually, Michael, do you have access to your emails at the moment or or not really right now? No. That's okay. So what I have done is I've sent you an email so later when you have a bit more time or access to your computer or email, I have sent you an email with some documents. I'll just quickly run through them, and then when you have time later, have a look through them. If you have any questions, let me know. But, essentially, one of the document is a Vanguard index chart. Now you would have seen this one a previous annual review. This is just not the last and the date that got released released every year, which is great. But that one here shows you it is a good visual representation because it shows you kind of what we are talking about when we're talking about the market. But when you have a look at it, it gives you kind of a a bit more of a longer term breakdown from 1995 through to 2025, and you can kind of see all the different trends and how each asset class has moved depending on what is going on in the world. It does break down your growth and your defensive as well. So for a high growth portfolio, the way that we are currently invested in for you, you have 90% roughly in what we would call your growth asset. Now this would be things like US shares, Australian shares, international shares, and property for you, which will give you the most amount of growth. But short term fluctuates a little bit, but which you can see when you have a look at the email later. And we then have about 10% in defensive. So these are the ones that a little bit more stable, don't fluctuate as much, and their function is to kinda stable those fluctuations a little bit for you. So that will be, like, your cash, your gold, your fixed interest. So we have that at about 10% also because we wanna make sure we focus on growing it, but still have a little bit of that defensive component. And when we are looking at a time frame, because we also wanna make sure that you have enough time in the market for those short term fluctuations, in a high growth portfolio, we typically want to allow eight years to retirement, which you do have. So from a time frame point of view, it is a good position for you to be in if you are still kind of, like you said, happy to kind of maintain that high growth for now. Yep. Beautiful. Now with the email as well, you will also see a super and insurance summary. So that one here gives you a breakdown of your net worth balance, and it's about 307,419 at the moment. Now I know you spoke to Maddie as well. You were having some issues getting access to your account. Is that right? Yep. And, unfortunately, I wish I could set that and call that well for you. But for privacy reasons, they will need you to call them and reset your password. Okay. Beautiful. Obviously, when you have a moment, they can just reset that password, and then you can get access and have full visibility on your account. As well, you can always just call call me or call us if you want a bit of an update. But sometimes it's handy to just go in and check every now and then Yep. Now you also have some insurances. So you have some life and total permanent disability insurance with Nios. Now at the moment, you are covered for $687,334 for both of them. Are you still happy with that level of cover if something were to happen to you? Yeah? That that it would obviously cover out the full mortgage. So if something would happen, like, if if you were to pass away or if you can never go back to work again, the cover would pay out your mortgage completely. It will obviously pay off the car, cover any, you know, little bit of extra for income replacement or medical expenses or anything like that. And it would yeah. Yeah. No. It is a very good question. Yeah. So PPD, which is what you have, which is total permanent disability, that is if something were to happen, it doesn't have to be at work. It could be that you, let's say, skydive or do some crazy sports or injuries or anything or an illness. If something were to happen to you and you have two doctors declare that you can never go back to work again, That's when you will get paid out. Correct. Yes. So let's say you were through break your back, for example. Like, let's say you and then you could never go like, something would happen, and let's say you lost feelings in your legs and, obviously, doing scaffolding might be a bit tricky if you can't like, if you are kinda wheelchair bound or anything like that. So, yeah, you need to have two doctors declare to to declare that you can't go back to work. That's when you would then be paid out that 687,000 or if you were to pass away. Yeah. Yeah. Yep. Yeah. Yeah. Yeah. Yes. Yeah. Yes. Yeah. Yeah. Yes. And and work cover is a a little bit different in that way as well because you do have to obviously go through the employer and stuff like that. Now if anything were to happen, so we are also here to help you. So you wouldn't have to go through Neos yourself and deal with any of it. You would just call me and say, hey. My back's gotten really bad. I can't work. I've gone to the doctor, and they said I I won't be able to go back to work. You just call me if that's ever the situation. Hopefully, it doesn't demonstrate through that. But if that's ever the situation, because they need part of my job and what we do here is to then fight for you with the insurer. Because we do that all the time, and we obviously know if they try through, like, loopholes or anything like that, whereas, like, we tryna assist you. So we would then help you prepare the documents. And, obviously, you would have to go to the doctor, but we would give you the forms for you to get to your doctor. And you can obviously choose your doctor to complete those documents, and you will send it to us. And then we will send it off to the insurer to try and get that claim for you. So, hopefully, it doesn't happen, obviously, for you. But if if it ever were to come to it, just call us because then we will help navigate that for you. Because at the end of the day, like, we don't work for the insurer. We work for you and try to help you get the money. Now you don't have income protection, though, or trauma insurance. Are you still happy to not have those two covered? Do you know? Yeah. Yeah. Yeah. Income protection is more expensive because it's temporary. It's, like, covering you if you were temporarily unable to work. So it's easier to get paid out. Yeah. Yeah. Yeah. Yep. Yeah. Yeah. Yeah. Yeah. It is that trade off as well. So okay. Perfect. Yep. Now with those yeah. Yeah. Six 100 80 seven. It would be very yeah. It would be very dependent on because what the process would be, because this tailored cover for you, what the process would be, because the insurer will be like, okay. Well, you're taking on more risk, so we would like to do a whole full assessment before we tell you what the price and everything would be. So what the process would be is that I would look for the pre assessment. It would be to go through, like, medical questionnaires and stuff like that through c. From that, I would send it off to all the insurance and not just Neos, all the other ones as well just to see who would give you the best cover. And then I would be able to get prices. But they would typically Yes. Yes. Correct. It's more so it's more so the the amount you can determine. They're more so what they would say is anything preexisting. So any preexisting condition. So for example, your back, they would go, well, you're having current issues with your back, so we're not gonna cover your back. So they exclude the back from your policy. So that is the risk. The good thing with your policy as well is, like, anything that happens after we took out the policy for you, you are covered for. So that's what's so good with the tailored cover. So any new thing? Let me triple check that for you. Yes. Correct. There is no yes. Correct. There is no. Correct. Yes. Yes. We're not covering that. It's yeah. Because it's more so what they wouldn't necessarily like, if you wanted 800, let's say, they wouldn't necessarily say, oh, you can't you can't have 800. You only have 200. But what they would do is that they would say, cool. You can have 800, but we're not covering your back, which is for you the most important thing. So we don't correct because a new policy would have a back exclusion if you do have any any issues whatsoever. Even if you if you see a chiropractor, that's enough for them to be like, no. There is some issues we are not we are not covering. And at the moment, because you took it out before any of that, which is great, because that means you do have that coverage if something would happen, we don't really wanna mess with it too much. Yep. Okay. But it is a very good question. But no. Yes. You are covered for your buck, which is great. Now do you have any other questions for the insurances before I move another way? No? Perfect. Now will you will see in the document anyway for you a certificate of currency. It just breaks down your insurances and a bit more information for you, but lets you know that's all paid and up to date. Now you will also see a Netwealth performance report, and that one here for your individual investment and how they all individually have performed over the last twelve months. Now all of your investments have done pretty pretty good, but there is one investment that is underperforming a little bit at the moment that we would like to swap out for you. Now we sent you an email. It was a little while ago saying that we've done so the investment committee did a lot of research on the investments to try and see if they could find one that was suitable to swap that one out for you. Because if we do foresee it not potentially coming back around or underperforming a little bit, we wanna be proactive and changing things for you as long as that aligns with with your goals in making sure that we always have you in the best position possible. So there was one investment, which is your Benelon concentrated equity that was underperforming that we would like to look at changing. Now we send you that email. Yeah. It was a a little while ago. And, basically, we haven't authorized the change yet because we kind of struggled to get in touch with you for a little bit, which I know is your phone. And what that basically means is because we struggled to get in touch with you for a little bit, your ongoing device fee has actually been off for a while. So great for you. You didn't pay fees for a little bit, which is fantastic, but the bad thing was we couldn't actually then process this request. So it's all drafted, ready to go. So if after today or when you have a look at the moment the documents, you are happy with everything and you would like to stay on as a client, when you sign the document, it will then send it back to me, and then I will let the investment team know that we will then process that change of investment for you. So swapping that then along for your beta shares Australia two 100. Correct. Correct. It's all electronic. And as soon as, yeah, as soon as we get that back, I will let the team know, and we will change that one investment. That was the only investment that was kind of underperforming a little bit. And, obviously, the the market have seen quite a bit of fluctuation in the last twelve months. And if an investment is down a little bit, we might not always want to change it because if you're selling it while it is down. But if it is a little bit slower or not performing as well as we want, then we want to be proactive with it. So that is what that email was. You didn't have to sign that email or anything. But, yeah, the only the only reason we we weren't able to just action it was because you actually weren't paying fees for the time being. So yeah. So, basically, that's all ready to go, though. So like I said, if you are happy to obviously stay on as a client, then when you sign the documents, so the last two documents in the email when you have a moment, it is the ongoing service agreement. That one is you could say that you are happy to the client. Now there is no changes to the fee structure, though, so it's not an increase or anything like that. It stays exactly the same at 1.65. Not a lock in contract either. So if at any point in time, you're not happy, it is not a lock in contract. But, otherwise, by signing this, it allows us to service your account and manage everything for you in the meantime. And as soon as that come back, I will let the team know, and we will action this investment change for you as well. Yeah. Beautiful. Now there is one more document it will ask you to add a little signature for, and that is a tax file number form. Now this is just a compliance form just basically letting you know that we are keeping your tax file number secure and safe on file. Yep. The last document you will see, you don't need to sign it. It's just been added there for your reference. It is just an updated financial services guide. Again, you would have seen this one before. It is just a bit of an updated version. It is one that lets you know all the important information regarding us here at Oakview for you. You will also see a bit of pictures of the team, so the advisers, our directors, and everyone. If you do have a look through it, you'll also see myself there if you do wanna put a face to the voice. Yep. And that was basically all the documents and everything that I kind of needed to run through on on my end. Now, Michael, do you have any questions for me otherwise at this point before I let you go and enjoy your evening? No? Yeah. Sorry. Let me see if I can get up from what it was last last unreview just to give you that comparison. Let me see here. Now the last time let me just let this load here for you. So the last time we spoke with you, so when we did this was in March 2024. Your super super balance at that time was 246,000, and now it's at 307,490. So it's still growing well. Like I said, most of the investments are doing well. There was just that one investment that has underperformed, like I mentioned, that we do wanna look at changing through and make sure that thing let me have a look here for you. So that was one that you were invested in. It was one of your your bigger ones, so it did take a little bit of a toll. But let me have a look here. So even though that one was underperforming, and like I said, you were invested in that one, the last twelve months, so even though we have seen overall in the market quite a bit of turbulent, which I'm sure you've heard on the news and everything like that, obviously, everything in The US and Trump and tariffs and everything, and, obviously, more recently, the war. So we have seen quite a turbulent year. But despite that, though, and despite that you had one investment that was kind of dragging things a little bit, your portfolio is still up after fees, which is great. Now it is up by about 4.63% after fees, which is not which is not too bad given the market conditions we have. We had one investment underperforming. So when you have a look at all the others, you can see have done really well. So you can see, for example, the gold was up by 20%. You can see Japan. So one investment in Japan was up by 15.4%, and this is again given the market condition. You also had another investment. So the iShares S and P five hundred was up by 12.71%. You had a world investment that was up 18.63%. But a lot of the other investments and even your defensive investments were doing doing good. Even, like, your cybersecurity was up by 8.8%. So overall, the only reason that the total perform performance is a little bit less is because of that Benelon investment. But the good thing now is that I was able to get in touch with you, which was great, or you called me back, which is fantastic. So as soon as we get this document, we will get that out for you and swap it for the beta shares a 200. And it is swapping one Australian investment for another one because we also wanna make sure that your portfolio is diversified. We don't want everything in one market, one industry, so we wanna make sure it's very diversified. So we're swapping one Australian for another one, but the a 200 is a little bit cheaper for you, but also has performed better. So moving forward, even though if we if we see a couple of more fluctuations in the market, it should make things a little bit smoother for you. And like I said, when you have a look at the document, that was the only one that was down. Everyone else was positive despite the last twelve months, so that's great. Yeah. Yeah. It's been a lot. Yeah. Yeah. Of course. Mhmm. Mhmm. Yeah. Mhmm. Yep. No. Typically not. Now in order for me to tell you exactly, it'll have to run all the numbers for you. But, usually, every time I have because we do research and stuff all the time. And when when the market fluctuates, they tend to fluctuate everywhere. The the thing with how your portfolio is with Netwealth is the diversification. So you will see that you have one, two, three, four, five, six, seven different investment options. Whereas if you were in, like, Sunsuper, you may have had, like, the one investment option. Yes. There could be a little bit of underlying, but it's just, like, one managed portfolio. So this gives you a lot more kind of diversification and transparency with your investment. And over the the long term as well is which when when we look at the performance and the fees and everything like that, is that on a because you are in a high growth as well, so that can be, like, twelve month period where you you might not see as great return, but then the next twelve months, you might see, you know, super big returns. So we are looking at, like, your more long term. And as long as it continues to head in the right direction, which it is, and, obviously, we calculate everything after fees as well. So making sure that net of fees, everything is going the right way, which is it which it is for you, it is still putting you in that better position. Yep. But it is very good question. Sorry. Yeah. Yep. Yeah. Yeah. Yes. Yeah. And the next time, it's like, woah. Three seventy. It it fluctuates. Yeah. Yeah. Yeah. Yeah. And that's also why it is good to do the reviews because it is a good checking point to see to be like, okay. Well, what actually has happened and making sure that everything continues to align in the right way for you and keep growing. And with that high growth as well, like I said, sometimes over the long term, you will see that, but there will be obviously short term that sometimes there will be a little bit more fluctuations than others, and that is to be to be expected as well in a high growth portfolio. Yeah. Yeah. So compounding. Yeah. Yeah. And that makes a bigger difference because correct. Because if you have a 100,000 and you have 5% of that, you know, versus 5% of 300 thou thousand, it's making a big difference, and it all compounds as well. So the more you obviously have in, the quicker your like, the 5% is going to give you more and more and more. So that's that's that's really good. Correct. Oh, yes. Exactly. Don't don't let value. Yes. But long term, yes, it will. So so, yeah, that's that's great. Very good question, sir. And let me know how you go with NetWell if you have any issues accessing your account because that is good to check every now and then for you. Yeah. Yep. Yep. That's all good. But you don't have any other questions, Michael, I will let you go and enjoy your evening. Like I said, keep a lookout for that email. Let me know if you have any questions, though, in regards to it. Otherwise, I'm happy. Yep. Yep. Yep. And this should just be the true document. It should automatically prompt it, and I will get notified when you have signed. So I'll keep a lookout for it. And then as soon as I see that comes back, I will let the investment team know, and we will change that one investment for you. Yep. Perfect. Well, if there is anything else that you need at any point in time, though, Michael, just let me know, and we'll be happy to put you in for a bit of a catch up. No no problem at all. We'll speak soon. Alright. 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afternoon. This is Franca speaking. No. That's alright. Thanks for calling me back.\n\nI wasn't sure because I know Maddie said that sometimes with, like, you're having a bit of issues with your phone. So I wasn't sure if you got my message or not, but thanks for calling back. You didn't get that? No. That's all cool.\n\nBut you got a little bit of time for me now? Yeah. Sweet. Now before I do jump into the on your review there with you, Michael, I do like to start by asking if there is anything specific that you were hoping to get out of their review today or any areas you would like me to focus on or whether it's just a bit of a catch up and see where everything's at? Yep.\n\nYeah. Perfect. So what I might do first is just to run through just a bit of an updated fact find with you just to see if there is anything major that has changed in your life or if we need to make any changes to your advice. So just kind of bear with me as I go through this information. Now when when it comes to your personal information, I have you down here as married with true financial dependents.\n\nIs that correct? Perfect. And I don't actually have your spouse listed here. What are their names, please? Your wife, please.\n\nMichelle? Yes. Okay. Perfect. So no.\n\nFor yes. For your beneficiary, we have that in place. I just don't have it on record as a next of kin. But would you like to nominate her? So if, you know, something ever were to happen and we can't get in touch with you.\n\nYep. Perfect. And just the best contact number for her as well, please. Four two. Oh, yep.\n\nNine zero two. Beautiful. 305. Perfect. Thank you so much.\n\nNow when it comes to your employment, has any of that changed at all in the last twelve months? Yeah. Okay. And what is it that you do now? Mhmm.\n\nOh, beautiful. And when did you start that? That's okay. Yeah. Oh, perfect.\n\nAnd are you enjoying it so far? Yeah. Yeah. No. And yeah.\n\nPays the bill. Now you you're working full time? Yeah. Perfect. And what's your new employer called?\n\nSun Metro. Yep. Perfect. And let me have a look here. Income wise, what's that on at the moment?\n\nYes, please. Mhmm. Alright. Perfect. So 97.\n\nMhmm. Yeah. Right. No. That's all that's all good.\n\nIt's just that we have, like, roughly so if it's about the 97, sometimes I do understand that if you it can fluctuate a little bit, especially if you ever were to do any, like, overtime or or anything like that. Yeah. Okay. Beautiful. Okay.\n\nOh, well, that's pretty accurate. No. If it's around 97, that's okay. If you were like, oh, I don't know if it's 97 or a 130, I'd say, okay. Yep.\n\nWe do need to check it. But if it's between 97 or 98, that's all good. I'll just pop that down. And your new employer, do they just pay you that standard 12% contribution interest fee for, or do you know if you have a special, like, enterprise bargain agreement that gives you entitlement to any more benefits or just like that standard? Yep.\n\nAnd most of the time, that is the case. Yep. That's all good. Often, it is the standard. And if there is any additional, they tend to let you know so that you know you're getting a bit more.\n\nAnd it's more like your your different, like, government jobs and stuff that would see a little bit more sometimes. But most of the times, they do stay that standard at 12. And you're not making any additional contributions yourself. Just that standard from the employee app. Not beautiful.\n\nAnd when it comes to assets and liabilities, I have here that your property was lost right at about 800,000. Has I gone off at all? Do you know, or is it roughly about the same? Could be. Yeah.\n\nNo. That's all good. Roughly around that, that's all good. And your mortgage, I have here about 600 owing. Does that sound about right?\n\nSure. Beautiful. That's nice. I'll update that. And I also have here that you have two motor vehicles, both valued at about 25,000.\n\nDoes that sound about right? Okay. And what's it now? Mhmm. Okay.\n\nOkay. About 20. Okay. Perfect. Yep.\n\nAnd yours that's right. And I do appreciate a little bit the cars. And yours, was that 40 3, did you say? Yep. And do you have anything owing on your new vehicle?\n\n20? Okay. Perfect. Any other changes to your assets at all in the last twelve months? Any other motorbikes or boats or anything like that?\n\nNah. Perfect. And any liabilities, like personal loans or credit card or ZipPay? No. Perfect.\n\nNow health and lifestyle wise, I have you down here as a nonsmoker. Is that still the case as well? Yep. Perfect. And have you had any any significant health issues or injuries or anything in the last twelve months?\n\nNo. Not perfect. And do you take any medications at all? Yep. Perfect.\n\nJust general paces and pain and aches every now and then? Yeah. A cow or something? That's crazy. Yes.\n\nOkay. Okay. Okay. Yep. To give you a little bit of grief.\n\nBut you can still work and everything like that okay? Yep. Yep. And do do do you find that it helps the chiro and stuff? Okay.\n\nYeah. Yeah. Yeah. Yeah. Okay.\n\nOkay. Yeah. Just there. Okay. Well, hopefully, it does you find one that helps you a little bit.\n\nBut at least you can manage work okay. But, yeah, hopefully, you can get a little bit of relief from that. And do you have private health insurance, Michael? Yep. Perfect.\n\nAnd estate planning wise, we obviously have your beneficiary Michelle listed, so that is perfect. But do you guys have a will or power of attorney or anything like that in place? Nope. And do you on the to do list? Yep.\n\nAnd do you guys know someone that you can get it done with, or would you like me to get the team to send you some information of a a firm that we work closely within their pricing? No. You you're all good. Yep. Not perfect.\n\nYeah. Yeah. A lot a lot of people are like that too. Sorry. And that totally makes sense.\n\nNow when it comes to goals, the stuff that you are working towards that you are wanting to achieve, Is there anything financially or nonfinancially that you guys are working towards at the moment? Yep. It's kinda frustrating on how yep. Paying down the mortgage as you go. Yep.\n\nYep. Yep. Perfect. Now comes to superannuation, do you have any idea at the moment of when you think you would like to start accessing your suit or retire? Sorry.\n\nAs soon as you can. Alright. Well, yep. Yeah. Yeah.\n\nYeah. Well, with the current with the current legislation anyway, and like you said, who knows by the time you you get there, but with the current legislation anyway, if you stop working, you can access your super tax free at 60. So I will note down 60 60 at 60. Six zero. Yeah.\n\n60. Yep. That's when you can get your super if you start if you decide that you wanna retire, you can access access it all at sixty. Then 67 would be if you're eligible for age pension and stuff. That's super.\n\nYou can get start drawing from that at 60. And I do have here that, ideally, when you do start drawing an income from super, about a thousand dollars a week was last time kind of an appropriate amount. Do you think that would still be sufficient, or do you think you would need Yep. Yes. Yeah.\n\nYeah. A bit crazy. Even a cup of coffee. Yeah. Okay.\n\nSo do you think Like, two something? It's more so just making sure that we are keeping everything on track for you to try and make sure we exceed your goal. So if you said I want $5,000, but you are super defensive and don't wanna take any risk, we might have to be like, okay. Well, we might need to reevaluate things a little bit. But if you are kind of happy with, you know, a little bit of risk to try and grow your super, then the goal is to kinda get you to your goal at the end of the day, which is obviously fluctuating because, like you said, prices, everything continues to go up.\n\nAnd to be fair, most people say so just for you, they say between a 2,000, typically, would kind of be sufficient because most of the time Yeah. Yep. Yep. Yeah. Perfect.\n\nI will update that. Very extravagant retirement there. Yeah. Yeah. Yep.\n\nNo. I'll just update that to about 1,500 to 200, and we can always assess it. And when it comes to your your fluctuations and your level of risk that you are comfortable with, so I'll go through just a bit of an updated risk profile questionnaire with you. It's just a couple of questions or multiple choice to make it nice and easy, and there is no right or wrong answers. Does that make sense?\n\nYep. Perfect. Now, Michael, have you ever bought direct shares yourself? No. Perfect.\n\nAnd when it comes to fluctuations in super, so how much risk are you willing to take for your superannuation to make sure that it continues to obviously grow? You still have plenty of time before you can access it. Would you say that you are willing to accept very high risk, high, moderate, or a small amount of risk for your super? High or moderate. So very high, high, moderate.\n\nYeah. So you're in a high growth portfolio currently. So not like you're aggressive, but a little bit more than just your growth. Are you happy with a bit of time? Yes.\n\nOkay. Perfect. And just for your reference as well, typically, in a high growth investor, we would typically see someone who, you know, wanting to maximize that growth out of your super while you still have plenty of time until you can access it. But also understand that there will be some short term fluctuations through your super with the market. When we are looking at an asset allocation point of view actually, Michael, do you have access to your emails at the moment or or not really right now?\n\nNo. That's okay. So what I have done is I've sent you an email so later when you have a bit more time or access to your computer or email, I have sent you an email with some documents. I'll just quickly run through them, and then when you have time later, have a look through them. If you have any questions, let me know.\n\nBut, essentially, one of the document is a Vanguard index chart. Now you would have seen this one a previous annual review. This is just not the last and the date that got released released every year, which is great. But that one here shows you it is a good visual representation because it shows you kind of what we are talking about when we're talking about the market. But when you have a look at it, it gives you kind of a a bit more of a longer term breakdown from 1995 through to 2025, and you can kind of see all the different trends and how each asset class has moved depending on what is going on in the world.\n\nIt does break down your growth and your defensive as well. So for a high growth portfolio, the way that we are currently invested in for you, you have 90% roughly in what we would call your growth asset. Now this would be things like US shares, Australian shares, international shares, and property for you, which will give you the most amount of growth. But short term fluctuates a little bit, but which you can see when you have a look at the email later. And we then have about 10% in defensive.\n\nSo these are the ones that a little bit more stable, don't fluctuate as much, and their function is to kinda stable those fluctuations a little bit for you. So that will be, like, your cash, your gold, your fixed interest. So we have that at about 10% also because we wanna make sure we focus on growing it, but still have a little bit of that defensive component. And when we are looking at a time frame, because we also wanna make sure that you have enough time in the market for those short term fluctuations, in a high growth portfolio, we typically want to allow eight years to retirement, which you do have. So from a time frame point of view, it is a good position for you to be in if you are still kind of, like you said, happy to kind of maintain that high growth for now.\n\nYep. Beautiful. Now with the email as well, you will also see a super and insurance summary. So that one here gives you a breakdown of your net worth balance, and it's about 307,419 at the moment. Now I know you spoke to Maddie as well.\n\nYou were having some issues getting access to your account. Is that right? Yep. And, unfortunately, I wish I could set that and call that well for you. But for privacy reasons, they will need you to call them and reset your password.\n\nOkay. Beautiful. Obviously, when you have a moment, they can just reset that password, and then you can get access and have full visibility on your account. As well, you can always just call call me or call us if you want a bit of an update. But sometimes it's handy to just go in and check every now and then Yep.\n\nNow you also have some insurances. So you have some life and total permanent disability insurance with Nios. Now at the moment, you are covered for $687,334 for both of them. Are you still happy with that level of cover if something were to happen to you? Yeah?\n\nThat that it would obviously cover out the full mortgage. So if something would happen, like, if if you were to pass away or if you can never go back to work again, the cover would pay out your mortgage completely. It will obviously pay off the car, cover any, you know, little bit of extra for income replacement or medical expenses or anything like that. And it would yeah. Yeah.\n\nNo. It is a very good question. Yeah. So PPD, which is what you have, which is total permanent disability, that is if something were to happen, it doesn't have to be at work. It could be that you, let's say, skydive or do some crazy sports or injuries or anything or an illness.\n\nIf something were to happen to you and you have two doctors declare that you can never go back to work again, That's when you will get paid out. Correct. Yes. So let's say you were through break your back, for example. Like, let's say you and then you could never go like, something would happen, and let's say you lost feelings in your legs and, obviously, doing scaffolding might be a bit tricky if you can't like, if you are kinda wheelchair bound or anything like that.\n\nSo, yeah, you need to have two doctors declare to to declare that you can't go back to work. That's when you would then be paid out that 687,000 or if you were to pass away. Yeah. Yeah. Yep.\n\nYeah. Yeah. Yeah. Yes. Yeah.\n\nYes. Yeah. Yeah. Yes. And and work cover is a a little bit different in that way as well because you do have to obviously go through the employer and stuff like that.\n\nNow if anything were to happen, so we are also here to help you. So you wouldn't have to go through Neos yourself and deal with any of it. You would just call me and say, hey. My back's gotten really bad. I can't work.\n\nI've gone to the doctor, and they said I I won't be able to go back to work. You just call me if that's ever the situation. Hopefully, it doesn't demonstrate through that. But if that's ever the situation, because they need part of my job and what we do here is to then fight for you with the insurer. Because we do that all the time, and we obviously know if they try through, like, loopholes or anything like that, whereas, like, we tryna assist you.\n\nSo we would then help you prepare the documents. And, obviously, you would have to go to the doctor, but we would give you the forms for you to get to your doctor. And you can obviously choose your doctor to complete those documents, and you will send it to us. And then we will send it off to the insurer to try and get that claim for you. So, hopefully, it doesn't happen, obviously, for you.\n\nBut if if it ever were to come to it, just call us because then we will help navigate that for you. Because at the end of the day, like, we don't work for the insurer. We work for you and try to help you get the money. Now you don't have income protection, though, or trauma insurance. Are you still happy to not have those two covered?\n\nDo you know? Yeah. Yeah. Yeah. Income protection is more expensive because it's temporary.\n\nIt's, like, covering you if you were temporarily unable to work. So it's easier to get paid out. Yeah. Yeah. Yeah.\n\nYep. Yeah. Yeah. Yeah. Yeah.\n\nIt is that trade off as well. So okay. Perfect. Yep. Now with those yeah.\n\nYeah. Six 100 80 seven. It would be very yeah. It would be very dependent on because what the process would be, because this tailored cover for you, what the process would be, because the insurer will be like, okay. Well, you're taking on more risk, so we would like to do a whole full assessment before we tell you what the price and everything would be.\n\nSo what the process would be is that I would look for the pre assessment. It would be to go through, like, medical questionnaires and stuff like that through c. From that, I would send it off to all the insurance and not just Neos, all the other ones as well just to see who would give you the best cover. And then I would be able to get prices. But they would typically Yes.\n\nYes. Correct. It's more so it's more so the the amount you can determine. They're more so what they would say is anything preexisting. So any preexisting condition.\n\nSo for example, your back, they would go, well, you're having current issues with your back, so we're not gonna cover your back. So they exclude the back from your policy. So that is the risk. The good thing with your policy as well is, like, anything that happens after we took out the policy for you, you are covered for. So that's what's so good with the tailored cover.\n\nSo any new thing? Let me triple check that for you. Yes. Correct. There is no yes.\n\nCorrect. There is no. Correct. Yes. Yes.\n\nWe're not covering that. It's yeah. Because it's more so what they wouldn't necessarily like, if you wanted 800, let's say, they wouldn't necessarily say, oh, you can't you can't have 800. You only have 200. But what they would do is that they would say, cool.\n\nYou can have 800, but we're not covering your back, which is for you the most important thing. So we don't correct because a new policy would have a back exclusion if you do have any any issues whatsoever. Even if you if you see a chiropractor, that's enough for them to be like, no. There is some issues we are not we are not covering. And at the moment, because you took it out before any of that, which is great, because that means you do have that coverage if something would happen, we don't really wanna mess with it too much.\n\nYep. Okay. But it is a very good question. But no. Yes.\n\nYou are covered for your buck, which is great. Now do you have any other questions for the insurances before I move another way? No? Perfect. Now will you will see in the document anyway for you a certificate of currency.\n\nIt just breaks down your insurances and a bit more information for you, but lets you know that's all paid and up to date. Now you will also see a Netwealth performance report, and that one here for your individual investment and how they all individually have performed over the last twelve months. Now all of your investments have done pretty pretty good, but there is one investment that is underperforming a little bit at the moment that we would like to swap out for you. Now we sent you an email. It was a little while ago saying that we've done so the investment committee did a lot of research on the investments to try and see if they could find one that was suitable to swap that one out for you.\n\nBecause if we do foresee it not potentially coming back around or underperforming a little bit, we wanna be proactive and changing things for you as long as that aligns with with your goals in making sure that we always have you in the best position possible. So there was one investment, which is your Benelon concentrated equity that was underperforming that we would like to look at changing. Now we send you that email. Yeah. It was a a little while ago.\n\nAnd, basically, we haven't authorized the change yet because we kind of struggled to get in touch with you for a little bit, which I know is your phone. And what that basically means is because we struggled to get in touch with you for a little bit, your ongoing device fee has actually been off for a while. So great for you. You didn't pay fees for a little bit, which is fantastic, but the bad thing was we couldn't actually then process this request. So it's all drafted, ready to go.\n\nSo if after today or when you have a look at the moment the documents, you are happy with everything and you would like to stay on as a client, when you sign the document, it will then send it back to me, and then I will let the investment team know that we will then process that change of investment for you. So swapping that then along for your beta shares Australia two 100. Correct. Correct. It's all electronic.\n\nAnd as soon as, yeah, as soon as we get that back, I will let the team know, and we will change that one investment. That was the only investment that was kind of underperforming a little bit. And, obviously, the the market have seen quite a bit of fluctuation in the last twelve months. And if an investment is down a little bit, we might not always want to change it because if you're selling it while it is down. But if it is a little bit slower or not performing as well as we want, then we want to be proactive with it.\n\nSo that is what that email was. You didn't have to sign that email or anything. But, yeah, the only the only reason we we weren't able to just action it was because you actually weren't paying fees for the time being. So yeah. So, basically, that's all ready to go, though.\n\nSo like I said, if you are happy to obviously stay on as a client, then when you sign the documents, so the last two documents in the email when you have a moment, it is the ongoing service agreement. That one is you could say that you are happy to the client. Now there is no changes to the fee structure, though, so it's not an increase or anything like that. It stays exactly the same at 1.65. Not a lock in contract either.\n\nSo if at any point in time, you're not happy, it is not a lock in contract. But, otherwise, by signing this, it allows us to service your account and manage everything for you in the meantime. And as soon as that come back, I will let the team know, and we will action this investment change for you as well. Yeah. Beautiful.\n\nNow there is one more document it will ask you to add a little signature for, and that is a tax file number form. Now this is just a compliance form just basically letting you know that we are keeping your tax file number secure and safe on file. Yep. The last document you will see, you don't need to sign it. It's just been added there for your reference.\n\nIt is just an updated financial services guide. Again, you would have seen this one before. It is just a bit of an updated version. It is one that lets you know all the important information regarding us here at Oakview for you. You will also see a bit of pictures of the team, so the advisers, our directors, and everyone.\n\nIf you do have a look through it, you'll also see myself there if you do wanna put a face to the voice. Yep. And that was basically all the documents and everything that I kind of needed to run through on on my end. Now, Michael, do you have any questions for me otherwise at this point before I let you go and enjoy your evening? No?\n\nYeah. Sorry. Let me see if I can get up from what it was last last unreview just to give you that comparison. Let me see here. Now the last time let me just let this load here for you.\n\nSo the last time we spoke with you, so when we did this was in March 2024. Your super super balance at that time was 246,000, and now it's at 307,490. So it's still growing well. Like I said, most of the investments are doing well. There was just that one investment that has underperformed, like I mentioned, that we do wanna look at changing through and make sure that thing let me have a look here for you.\n\nSo that was one that you were invested in. It was one of your your bigger ones, so it did take a little bit of a toll. But let me have a look here. So even though that one was underperforming, and like I said, you were invested in that one, the last twelve months, so even though we have seen overall in the market quite a bit of turbulent, which I'm sure you've heard on the news and everything like that, obviously, everything in The US and Trump and tariffs and everything, and, obviously, more recently, the war. So we have seen quite a turbulent year.\n\nBut despite that, though, and despite that you had one investment that was kind of dragging things a little bit, your portfolio is still up after fees, which is great. Now it is up by about 4.63% after fees, which is not which is not too bad given the market conditions we have. We had one investment underperforming. So when you have a look at all the others, you can see have done really well. So you can see, for example, the gold was up by 20%.\n\nYou can see Japan. So one investment in Japan was up by 15.4%, and this is again given the market condition. You also had another investment. So the iShares S and P five hundred was up by 12.71%. You had a world investment that was up 18.63%.\n\nBut a lot of the other investments and even your defensive investments were doing doing good. Even, like, your cybersecurity was up by 8.8%. So overall, the only reason that the total perform performance is a little bit less is because of that Benelon investment. But the good thing now is that I was able to get in touch with you, which was great, or you called me back, which is fantastic. So as soon as we get this document, we will get that out for you and swap it for the beta shares a 200.\n\nAnd it is swapping one Australian investment for another one because we also wanna make sure that your portfolio is diversified. We don't want everything in one market, one industry, so we wanna make sure it's very diversified. So we're swapping one Australian for another one, but the a 200 is a little bit cheaper for you, but also has performed better. So moving forward, even though if we if we see a couple of more fluctuations in the market, it should make things a little bit smoother for you. And like I said, when you have a look at the document, that was the only one that was down.\n\nEveryone else was positive despite the last twelve months, so that's great. Yeah. Yeah. It's been a lot. Yeah.\n\nYeah. Of course. Mhmm. Mhmm. Yeah.\n\nMhmm. Yep. No. Typically not. Now in order for me to tell you exactly, it'll have to run all the numbers for you.\n\nBut, usually, every time I have because we do research and stuff all the time. And when when the market fluctuates, they tend to fluctuate everywhere. The the thing with how your portfolio is with Netwealth is the diversification. So you will see that you have one, two, three, four, five, six, seven different investment options. Whereas if you were in, like, Sunsuper, you may have had, like, the one investment option.\n\nYes. There could be a little bit of underlying, but it's just, like, one managed portfolio. So this gives you a lot more kind of diversification and transparency with your investment. And over the the long term as well is which when when we look at the performance and the fees and everything like that, is that on a because you are in a high growth as well, so that can be, like, twelve month period where you you might not see as great return, but then the next twelve months, you might see, you know, super big returns. So we are looking at, like, your more long term.\n\nAnd as long as it continues to head in the right direction, which it is, and, obviously, we calculate everything after fees as well. So making sure that net of fees, everything is going the right way, which is it which it is for you, it is still putting you in that better position. Yep. But it is very good question. Sorry.\n\nYeah. Yep. Yeah. Yeah. Yes.\n\nYeah. And the next time, it's like, woah. Three seventy. It it fluctuates. Yeah.\n\nYeah. Yeah. Yeah. And that's also why it is good to do the reviews because it is a good checking point to see to be like, okay. Well, what actually has happened and making sure that everything continues to align in the right way for you and keep growing.\n\nAnd with that high growth as well, like I said, sometimes over the long term, you will see that, but there will be obviously short term that sometimes there will be a little bit more fluctuations than others, and that is to be to be expected as well in a high growth portfolio. Yeah. Yeah. So compounding. Yeah.\n\nYeah. And that makes a bigger difference because correct. Because if you have a 100,000 and you have 5% of that, you know, versus 5% of 300 thou thousand, it's making a big difference, and it all compounds as well. So the more you obviously have in, the quicker your like, the 5% is going to give you more and more and more. So that's that's that's really good.\n\nCorrect. Oh, yes. Exactly. Don't don't let value. Yes.\n\nBut long term, yes, it will. So so, yeah, that's that's great. Very good question, sir. And let me know how you go with NetWell if you have any issues accessing your account because that is good to check every now and then for you. Yeah.\n\nYep. Yep. That's all good. But you don't have any other questions, Michael, I will let you go and enjoy your evening. Like I said, keep a lookout for that email.\n\nLet me know if you have any questions, though, in regards to it. Otherwise, I'm happy. Yep. Yep. Yep.\n\nAnd this should just be the true document. It should automatically prompt it, and I will get notified when you have signed. So I'll keep a lookout for it. And then as soon as I see that comes back, I will let the investment team know, and we will change that one investment for you. Yep.\n\nPerfect. Well, if there is anything else that you need at any point in time, though, Michael, just let me know, and we'll be happy to put you in for a bit of a catch up. No no problem at all. We'll speak soon. Alright.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.5999999,"end":2.24,"sentiment":"neutral","sentiment_score":0.2361970990896225},{"text":"This is Franca speaking.","start":2.24,"end":3.46,"sentiment":"neutral","sentiment_score":0.1382656116038561},{"text":"No.","start":13.055,"end":13.375,"sentiment":"neutral","sentiment_score":-0.04249230772256851},{"text":"That's alright.","start":13.375,"end":14.015,"sentiment":"neutral","sentiment_score":0.12082846462726593},{"text":"Thanks for calling me back.","start":14.015,"end":15.135,"sentiment":"positive","sentiment_score":0.5367624878883361}],"sentiment":"neutral","sentiment_score":0.2791738361120224,"num_words":14,"start":1.5999999,"end":15.135},{"sentences":[{"text":"I wasn't sure because I know Maddie said that sometimes with, like, you're having a bit of issues with your phone.","start":15.135,"end":20.915,"sentiment":"neutral","sentiment_score":-0.13713394992408298},{"text":"So I wasn't sure if you got my message or not, but thanks for calling back.","start":20.975,"end":24.9,"sentiment":"neutral","sentiment_score":-0.10312197706662118},{"text":"You didn't get that?","start":41.555,"end":42.695,"sentiment":"neutral","sentiment_score":-0.0701882429420948},{"text":"No.","start":42.995003,"end":43.495003,"sentiment":"neutral","sentiment_score":-0.07079748809337616},{"text":"That's all cool.","start":43.715,"end":44.435,"sentiment":"neutral","sentiment_score":0.1343142439921697}],"sentiment":"neutral","sentiment_score":-0.09951938465237617,"num_words":45,"start":15.135,"end":44.435},{"sentences":[{"text":"But you got a little bit of time for me now?","start":44.435,"end":46.455,"sentiment":"neutral","sentiment_score":0.031494229354641655},{"text":"Yeah.","start":47.795002,"end":48.295002,"sentiment":"neutral","sentiment_score":0.1799038201570511},{"text":"Sweet.","start":48.515,"end":49.015,"sentiment":"neutral","sentiment_score":0.23866069316864016},{"text":"Now before I do jump into the on your review there with you, Michael, I do like to start by asking if there is anything specific that you were hoping to get out of their review today or any areas you would like me to focus on or whether it's just a bit of a catch up and see where everything's at?","start":50.600002,"end":64.54,"sentiment":"neutral","sentiment_score":0.0929265879695454},{"text":"Yep.","start":67.185,"end":67.685,"sentiment":"neutral","sentiment_score":0.04147999733686447}],"sentiment":"neutral","sentiment_score":0.08642012483783458,"num_words":76,"start":44.435,"end":67.685},{"sentences":[{"text":"Yeah.","start":69.185,"end":69.585,"sentiment":"neutral","sentiment_score":0.1914254724979401},{"text":"Perfect.","start":69.585,"end":70.085,"sentiment":"positive","sentiment_score":0.3361486792564392},{"text":"So what I might do first is just to run through just a bit of an updated fact find with you just to see if there is anything major that has changed in your life or if we need to make any changes to your advice.","start":70.145,"end":80.51,"sentiment":"neutral","sentiment_score":0.07194360147189835},{"text":"So just kind of bear with me as I go through this information.","start":81.21001,"end":84.350006,"sentiment":"neutral","sentiment_score":0.06943605639613591},{"text":"Now when when it comes to your personal information, I have you down here as married with true financial dependents.","start":85.61,"end":91.630005,"sentiment":"neutral","sentiment_score":0.04313572878018022}],"sentiment":"neutral","sentiment_score":0.06916497689154413,"num_words":81,"start":69.185,"end":91.630005},{"sentences":[{"text":"Is that correct?","start":91.69,"end":92.51,"sentiment":"neutral","sentiment_score":0.04661950096487999},{"text":"Perfect.","start":94.064995,"end":94.465,"sentiment":"neutral","sentiment_score":0.06370658427476883},{"text":"And I don't actually have your spouse listed here.","start":94.465,"end":96.865,"sentiment":"neutral","sentiment_score":-0.12855391949415207},{"text":"What are their names, please?","start":96.865,"end":98.244995,"sentiment":"neutral","sentiment_score":-0.047689644247293474},{"text":"Your wife, please.","start":101.825,"end":102.805,"sentiment":"neutral","sentiment_score":-0.027786528691649437}],"sentiment":"neutral","sentiment_score":-0.060725142647113116,"num_words":21,"start":91.69,"end":102.805},{"sentences":[{"text":"Michelle?","start":107.92,"end":108.42,"sentiment":"neutral","sentiment_score":0.0133636724203825},{"text":"Yes.","start":109.92,"end":110.42,"sentiment":"neutral","sentiment_score":0.12203393876552582},{"text":"Okay.","start":110.479996,"end":110.979996,"sentiment":"neutral","sentiment_score":0.2078280746936798},{"text":"Perfect.","start":111.03999,"end":111.53999,"sentiment":"positive","sentiment_score":0.391999214887619},{"text":"So no.","start":114.32,"end":115.14,"sentiment":"neutral","sentiment_score":-0.04640582948923111}],"sentiment":"neutral","sentiment_score":0.10706887363145749,"num_words":6,"start":107.92,"end":115.14},{"sentences":[{"text":"For yes.","start":115.439995,"end":117.03999,"sentiment":"neutral","sentiment_score":0.012767564505338669},{"text":"For your beneficiary, we have that in place.","start":117.03999,"end":120.17999,"sentiment":"neutral","sentiment_score":0.05637954059056938},{"text":"I just don't have it on record as a next of kin.","start":120.465,"end":123.365,"sentiment":"neutral","sentiment_score":0.01045522292649063},{"text":"But would you like to nominate her?","start":124.064995,"end":126.865,"sentiment":"neutral","sentiment_score":0.024868300982884},{"text":"So if, you know, something ever were to happen and we can't get in touch with you.","start":126.865,"end":130.485,"sentiment":"neutral","sentiment_score":-0.036034295883248836}],"sentiment":"neutral","sentiment_score":0.0035549827330016897,"num_words":46,"start":115.439995,"end":130.485},{"sentences":[{"text":"Yep.","start":130.545,"end":130.94499,"sentiment":"neutral","sentiment_score":0.05957640707492829},{"text":"Perfect.","start":130.94499,"end":131.44499,"sentiment":"positive","sentiment_score":0.4046049118041992},{"text":"And just the best contact number for her as well, please.","start":132.305,"end":135.44499,"sentiment":"neutral","sentiment_score":0.1906069124286825},{"text":"Four two.","start":138.17,"end":138.57,"sentiment":"neutral","sentiment_score":0.01806665863841772},{"text":"Oh, yep.","start":138.57,"end":139.31,"sentiment":"neutral","sentiment_score":0.034952348098158836}],"sentiment":"neutral","sentiment_score":0.15687619818045812,"num_words":17,"start":130.545,"end":139.31},{"sentences":[{"text":"Nine zero two.","start":141.21,"end":142.09,"sentiment":"neutral","sentiment_score":0.025925202295184135},{"text":"Beautiful.","start":142.09,"end":142.59,"sentiment":"positive","sentiment_score":0.37673982977867126},{"text":"305.","start":143.13,"end":144.41,"sentiment":"neutral","sentiment_score":0.2180785834789276},{"text":"Perfect.","start":144.41,"end":144.89,"sentiment":"positive","sentiment_score":0.5784380435943604},{"text":"Thank you so much.","start":144.89,"end":146.03,"sentiment":"positive","sentiment_score":0.6889632195234299}],"sentiment":"positive","sentiment_score":0.40068849418312313,"num_words":10,"start":141.21,"end":146.03},{"sentences":[{"text":"Now when it comes to your employment, has any of that changed at all in the last twelve months?","start":146.73,"end":152.855,"sentiment":"neutral","sentiment_score":0.00902913981362393},{"text":"Yeah.","start":154.195,"end":154.595,"sentiment":"neutral","sentiment_score":0.014595630578696728},{"text":"Okay.","start":154.595,"end":155.095,"sentiment":"neutral","sentiment_score":0.00999932549893856},{"text":"And what is it that you do now?","start":155.315,"end":156.935,"sentiment":"neutral","sentiment_score":-0.0001754730474203825},{"text":"Mhmm.","start":159.315,"end":159.815,"sentiment":"neutral","sentiment_score":-0.010481924749910831}],"sentiment":"neutral","sentiment_score":0.006142096780240536,"num_words":30,"start":146.73,"end":159.815},{"sentences":[{"text":"Oh, beautiful.","start":162.835,"end":163.655,"sentiment":"neutral","sentiment_score":0.06552000250667334},{"text":"And when did you start that?","start":163.955,"end":165.895,"sentiment":"neutral","sentiment_score":0.012359654996544123},{"text":"That's okay.","start":170.40001,"end":171.22,"sentiment":"neutral","sentiment_score":0.010306439362466335},{"text":"Yeah.","start":174.96,"end":175.46,"sentiment":"neutral","sentiment_score":0.017510443925857544},{"text":"Oh, perfect.","start":176.24,"end":176.96,"sentiment":"neutral","sentiment_score":0.25762055069208145}],"sentiment":"neutral","sentiment_score":0.05835095069442804,"num_words":13,"start":162.835,"end":176.96},{"sentences":[{"text":"And are you enjoying it so far?","start":176.96,"end":178.635,"sentiment":"neutral","sentiment_score":0.26767108908721376},{"text":"Yeah.","start":180.31499,"end":180.81499,"sentiment":"neutral","sentiment_score":0.05384932458400726},{"text":"Yeah.","start":180.875,"end":181.19499,"sentiment":"neutral","sentiment_score":0.02730560675263405},{"text":"No.","start":181.19499,"end":181.69499,"sentiment":"neutral","sentiment_score":-0.004394592717289925},{"text":"And yeah.","start":181.915,"end":183.69499,"sentiment":"neutral","sentiment_score":-0.0292035061866045}],"sentiment":"neutral","sentiment_score":0.15767091248805323,"num_words":12,"start":176.96,"end":183.69499},{"sentences":[{"text":"Pays the bill.","start":183.915,"end":184.81499,"sentiment":"neutral","sentiment_score":-0.05866181974609693},{"text":"Now you you're working full time?","start":187.355,"end":189.935,"sentiment":"neutral","sentiment_score":-0.034874968230724335},{"text":"Yeah.","start":191.37,"end":191.76999,"sentiment":"neutral","sentiment_score":0.02690555900335312},{"text":"Perfect.","start":191.76999,"end":192.25,"sentiment":"neutral","sentiment_score":0.0866049975156784},{"text":"And what's your new employer called?","start":192.25,"end":194.18999,"sentiment":"neutral","sentiment_score":0.023913019336760044}],"sentiment":"neutral","sentiment_score":-0.007543917416649706,"num_words":17,"start":183.915,"end":194.18999},{"sentences":[{"text":"Sun Metro.","start":197.53,"end":198.82999,"sentiment":"neutral","sentiment_score":0.020852001383900642},{"text":"Yep.","start":199.29,"end":199.79,"sentiment":"neutral","sentiment_score":0.06613379716873169},{"text":"Perfect.","start":201.04999,"end":201.54999,"sentiment":"neutral","sentiment_score":0.15639960765838623},{"text":"And let me have a look here.","start":202.32999,"end":204.65,"sentiment":"neutral","sentiment_score":0.03763353079557419},{"text":"Income wise, what's that on at the moment?","start":204.65,"end":207.44499,"sentiment":"neutral","sentiment_score":0.0009997287997975948}],"sentiment":"neutral","sentiment_score":0.028193155450648384,"num_words":19,"start":197.53,"end":207.44499},{"sentences":[{"text":"Yes, please.","start":209.745,"end":210.64499,"sentiment":"neutral","sentiment_score":0.01419029338285327},{"text":"Mhmm.","start":216.305,"end":216.805,"sentiment":"neutral","sentiment_score":-0.014903275296092032},{"text":"Alright.","start":218.71999,"end":219.2,"sentiment":"neutral","sentiment_score":0.06714014708995819},{"text":"Perfect.","start":219.2,"end":219.68,"sentiment":"neutral","sentiment_score":0.115918830037117},{"text":"So 97.","start":219.68,"end":220.81999,"sentiment":"neutral","sentiment_score":0.012109522242099047}],"sentiment":"neutral","sentiment_score":0.03153647615441254,"num_words":7,"start":209.745,"end":220.81999},{"sentences":[{"text":"Mhmm.","start":224.79999,"end":225.29999,"sentiment":"neutral","sentiment_score":-0.02918572723865509},{"text":"Yeah.","start":230.71999,"end":231.21999,"sentiment":"neutral","sentiment_score":-0.03469935432076454},{"text":"Right.","start":235.385,"end":235.885,"sentiment":"neutral","sentiment_score":0.023449569940567017},{"text":"No.","start":238.105,"end":238.605,"sentiment":"neutral","sentiment_score":-0.12897029519081116},{"text":"That's all that's all good.","start":239.465,"end":240.905,"sentiment":"neutral","sentiment_score":0.27355974316596987}],"sentiment":"neutral","sentiment_score":0.1331547676689095,"num_words":9,"start":224.79999,"end":240.905},{"sentences":[{"text":"It's just that we have, like, roughly so if it's about the 97, sometimes I do understand that if you it can fluctuate a little bit, especially if you ever were to do any, like, overtime or or anything like that.","start":240.905,"end":252.08,"sentiment":"neutral","sentiment_score":-0.05182683045362554},{"text":"Yeah.","start":255.66,"end":256.14,"sentiment":"neutral","sentiment_score":0.059143997728824615},{"text":"Okay.","start":256.14,"end":256.54,"sentiment":"neutral","sentiment_score":0.24719864130020144},{"text":"Beautiful.","start":256.54,"end":257.04,"sentiment":"positive","sentiment_score":0.6278078556060791},{"text":"Okay.","start":262.555,"end":263.055,"sentiment":"neutral","sentiment_score":0.10624796152114868}],"sentiment":"neutral","sentiment_score":-0.02410003538760874,"num_words":45,"start":240.905,"end":263.055},{"sentences":[{"text":"Oh, well, that's pretty accurate.","start":263.195,"end":264.495,"sentiment":"neutral","sentiment_score":0.12518417984247207},{"text":"No.","start":267.835,"end":267.995,"sentiment":"neutral","sentiment_score":-0.08533771336078644},{"text":"If it's around 97, that's okay.","start":267.995,"end":270.075,"sentiment":"neutral","sentiment_score":-0.04219927887121836},{"text":"If you were like, oh, I don't know if it's 97 or a 130, I'd say, okay.","start":270.075,"end":275.04,"sentiment":"neutral","sentiment_score":-0.03972149410230272},{"text":"Yep.","start":275.04,"end":275.44,"sentiment":"neutral","sentiment_score":0.062435295432806015}],"sentiment":"neutral","sentiment_score":-0.010848086389402548,"num_words":30,"start":263.195,"end":275.44},{"sentences":[{"text":"We do need to check it.","start":275.44,"end":277.06,"sentiment":"neutral","sentiment_score":-0.08625523746013641},{"text":"But if it's between 97 or 98, that's all good.","start":277.2,"end":280.82,"sentiment":"neutral","sentiment_score":0.11372095122933387},{"text":"I'll just pop that down.","start":281.28,"end":282.58002,"sentiment":"neutral","sentiment_score":0.13101062029600144},{"text":"And your new employer, do they just pay you that standard 12% contribution interest fee for, or do you know if you have a special, like, enterprise bargain agreement that gives you entitlement to any more benefits or just like that standard?","start":283.28,"end":296.60498,"sentiment":"neutral","sentiment_score":0.04646812960328091},{"text":"Yep.","start":300.35,"end":300.85,"sentiment":"neutral","sentiment_score":0.1173371598124504}],"sentiment":"neutral","sentiment_score":0.052245778002543375,"num_words":64,"start":275.44,"end":300.85},{"sentences":[{"text":"And most of the time, that is the case.","start":301.55002,"end":303.49,"sentiment":"neutral","sentiment_score":-0.11800524840752284},{"text":"Yep.","start":306.59,"end":307.09,"sentiment":"neutral","sentiment_score":-0.054412927478551865},{"text":"That's all good.","start":311.245,"end":312.305,"sentiment":"neutral","sentiment_score":0.32489629586537677},{"text":"Often, it is the standard.","start":312.845,"end":315.185,"sentiment":"neutral","sentiment_score":-0.022062020748853682},{"text":"And if there is any additional, they tend to let you know so that you know you're getting a bit more.","start":315.245,"end":320.705,"sentiment":"neutral","sentiment_score":-0.0824249836483172}],"sentiment":"neutral","sentiment_score":-0.05084630861305273,"num_words":39,"start":301.55002,"end":320.705},{"sentences":[{"text":"And it's more like your your different, like, government jobs and stuff that would see a little bit more sometimes.","start":321.405,"end":328.12,"sentiment":"neutral","sentiment_score":-0.006453265124582686},{"text":"But most of the times, they do stay that standard at 12.","start":328.34,"end":331.32,"sentiment":"neutral","sentiment_score":0.032308535650372505},{"text":"And you're not making any additional contributions yourself.","start":332.41998,"end":335.06,"sentiment":"neutral","sentiment_score":-0.0454959396738559},{"text":"Just that standard from the employee app.","start":335.06,"end":336.82,"sentiment":"neutral","sentiment_score":-0.153904258406588},{"text":"Not beautiful.","start":336.82,"end":337.56,"sentiment":"negative","sentiment_score":-0.38561736047267914}],"sentiment":"neutral","sentiment_score":-0.03987540656876541,"num_words":49,"start":321.405,"end":337.56},{"sentences":[{"text":"And when it comes to assets and liabilities, I have here that your property was lost right at about 800,000.","start":338.465,"end":345.605,"sentiment":"neutral","sentiment_score":-0.0843891840428114},{"text":"Has I gone off at all?","start":346.065,"end":347.985,"sentiment":"neutral","sentiment_score":-0.07498155161738396},{"text":"Do you know, or is it roughly about the same?","start":347.985,"end":350.405,"sentiment":"neutral","sentiment_score":-0.05751080997288227},{"text":"Could be.","start":357.4,"end":358.06,"sentiment":"neutral","sentiment_score":-0.027933756820857525},{"text":"Yeah.","start":359.47998,"end":359.97998,"sentiment":"neutral","sentiment_score":-0.02649150602519512}],"sentiment":"neutral","sentiment_score":-0.0716702592296478,"num_words":39,"start":338.465,"end":359.97998},{"sentences":[{"text":"No.","start":360.59998,"end":360.91998,"sentiment":"neutral","sentiment_score":-0.12125474214553832},{"text":"That's all good.","start":360.91998,"end":361.63998,"sentiment":"neutral","sentiment_score":-0.08570125450690587},{"text":"Roughly around that, that's all good.","start":361.63998,"end":363.41998,"sentiment":"neutral","sentiment_score":-0.040928224412103496},{"text":"And your mortgage, I have here about 600 owing.","start":364.69498,"end":368.875,"sentiment":"neutral","sentiment_score":0.00002842220581240124},{"text":"Does that sound about right?","start":368.935,"end":370.395,"sentiment":"neutral","sentiment_score":-0.0025478936731815334}],"sentiment":"neutral","sentiment_score":-0.02651714669385304,"num_words":24,"start":360.59998,"end":370.395},{"sentences":[{"text":"Sure.","start":377.25497,"end":377.75497,"sentiment":"neutral","sentiment_score":0.008998773992061615},{"text":"Beautiful.","start":388.37,"end":388.87,"sentiment":"positive","sentiment_score":0.4485941529273987},{"text":"That's nice.","start":389.25,"end":390.05,"sentiment":"positive","sentiment_score":0.4957418292760849},{"text":"I'll update that.","start":390.05,"end":391.19,"sentiment":"neutral","sentiment_score":0.23707203070322672},{"text":"And I also have here that you have two motor vehicles, both valued at about 25,000.","start":391.47498,"end":398.29498,"sentiment":"neutral","sentiment_score":0.05137601192109287}],"sentiment":"neutral","sentiment_score":0.12966560297038243,"num_words":23,"start":377.25497,"end":398.29498},{"sentences":[{"text":"Does that sound about right?","start":398.595,"end":399.895,"sentiment":"neutral","sentiment_score":0.02824034560471773},{"text":"Okay.","start":402.19498,"end":402.69498,"sentiment":"neutral","sentiment_score":0.006426876410841942},{"text":"And what's it now?","start":403.07498,"end":404.29498,"sentiment":"neutral","sentiment_score":0.0045810549054294825},{"text":"Mhmm.","start":410.06,"end":410.56,"sentiment":"neutral","sentiment_score":0.02223215252161026},{"text":"Okay.","start":414.22,"end":414.72,"sentiment":"neutral","sentiment_score":0.0007528131827712059}],"sentiment":"neutral","sentiment_score":0.0157448158133775,"num_words":12,"start":398.595,"end":414.72},{"sentences":[{"text":"Okay.","start":421.195,"end":421.515,"sentiment":"neutral","sentiment_score":-0.0001692129299044609},{"text":"About 20.","start":421.515,"end":422.315,"sentiment":"neutral","sentiment_score":-0.001317495945841074},{"text":"Okay.","start":422.315,"end":422.635,"sentiment":"neutral","sentiment_score":0.07663984596729279},{"text":"Perfect.","start":422.635,"end":423.135,"sentiment":"neutral","sentiment_score":0.1828983873128891},{"text":"Yep.","start":424.555,"end":425.055,"sentiment":"neutral","sentiment_score":0.03465266153216362}],"sentiment":"neutral","sentiment_score":0.04856444833179315,"num_words":6,"start":421.195,"end":425.055},{"sentences":[{"text":"And yours that's right.","start":425.195,"end":427.835,"sentiment":"neutral","sentiment_score":0.11886909324675798},{"text":"And I do appreciate a little bit the cars.","start":427.835,"end":430.255,"sentiment":"positive","sentiment_score":0.4878978605071704},{"text":"And yours, was that 40 3, did you say?","start":430.315,"end":433.62,"sentiment":"neutral","sentiment_score":0.10961307999160555},{"text":"Yep.","start":435.2,"end":435.6,"sentiment":"neutral","sentiment_score":0.101594477891922},{"text":"And do you have anything owing on your new vehicle?","start":435.6,"end":438.34,"sentiment":"neutral","sentiment_score":0.048601767607033254}],"sentiment":"neutral","sentiment_score":0.19517233307388696,"num_words":33,"start":425.195,"end":438.34},{"sentences":[{"text":"20?","start":440.96,"end":441.46,"sentiment":"neutral","sentiment_score":0.0326010100543499},{"text":"Okay.","start":441.52,"end":441.91998,"sentiment":"neutral","sentiment_score":0.12940053641796112},{"text":"Perfect.","start":441.91998,"end":442.41998,"sentiment":"positive","sentiment_score":0.4431237280368805},{"text":"Any other changes to your assets at all in the last twelve months?","start":443.28,"end":446.41498,"sentiment":"neutral","sentiment_score":0.1544465646147728},{"text":"Any other motorbikes or boats or anything like that?","start":446.41498,"end":451.235,"sentiment":"neutral","sentiment_score":0.05350644555356768}],"sentiment":"neutral","sentiment_score":0.12377954497933388,"num_words":25,"start":440.96,"end":451.235},{"sentences":[{"text":"Nah.","start":452.495,"end":452.97498,"sentiment":"neutral","sentiment_score":0.04835081845521927},{"text":"Perfect.","start":452.97498,"end":453.47498,"sentiment":"neutral","sentiment_score":0.1133163645863533},{"text":"And any liabilities, like personal loans or credit card or ZipPay?","start":454.095,"end":458.115,"sentiment":"neutral","sentiment_score":0.05675288967110894},{"text":"No.","start":460.94,"end":461.44,"sentiment":"neutral","sentiment_score":0.049192190170288086},{"text":"Perfect.","start":461.66,"end":462.16,"sentiment":"neutral","sentiment_score":0.2112186998128891}],"sentiment":"neutral","sentiment_score":0.0697573239604632,"num_words":15,"start":452.495,"end":462.16},{"sentences":[{"text":"Now health and lifestyle wise, I have you down here as a nonsmoker.","start":462.86,"end":467.36,"sentiment":"neutral","sentiment_score":0.22287703248170707},{"text":"Is that still the case as well?","start":467.66,"end":469.28,"sentiment":"neutral","sentiment_score":0.16885786184242793},{"text":"Yep.","start":470.3,"end":470.62,"sentiment":"neutral","sentiment_score":0.11048145592212676},{"text":"Perfect.","start":470.62,"end":471.09998,"sentiment":"neutral","sentiment_score":0.323053777217865},{"text":"And have you had any any significant health issues or injuries or anything in the last twelve months?","start":471.09998,"end":476.435,"sentiment":"neutral","sentiment_score":0.016031629405915737}],"sentiment":"neutral","sentiment_score":0.12003777544014156,"num_words":40,"start":462.86,"end":476.435},{"sentences":[{"text":"No.","start":480.575,"end":480.815,"sentiment":"neutral","sentiment_score":-0.06749741733074188},{"text":"Not perfect.","start":480.815,"end":481.715,"sentiment":"neutral","sentiment_score":-0.009927693754434586},{"text":"And do you take any medications at all?","start":482.975,"end":485.555,"sentiment":"neutral","sentiment_score":0.0007678372785449028},{"text":"Yep.","start":490.56998,"end":491.06998,"sentiment":"neutral","sentiment_score":0.007291130255907774},{"text":"Perfect.","start":492.81,"end":493.31,"sentiment":"neutral","sentiment_score":0.2311955988407135}],"sentiment":"neutral","sentiment_score":0.012098201729643803,"num_words":13,"start":480.575,"end":493.31},{"sentences":[{"text":"Just general paces and pain and aches every now and then?","start":493.61,"end":497.46997,"sentiment":"neutral","sentiment_score":0.06653599407185208},{"text":"Yeah.","start":508.745,"end":509.245,"sentiment":"neutral","sentiment_score":-0.018142227083444595},{"text":"A cow or something?","start":509.385,"end":510.525,"sentiment":"neutral","sentiment_score":-0.02621067175641656},{"text":"That's crazy.","start":511.88998,"end":512.63,"sentiment":"neutral","sentiment_score":0.0026853159070014954},{"text":"Yes.","start":520.69,"end":520.85,"sentiment":"neutral","sentiment_score":0.013967489823698996}],"sentiment":"neutral","sentiment_score":0.03306574433257705,"num_words":19,"start":493.61,"end":520.85},{"sentences":[{"text":"Okay.","start":520.85,"end":521.35,"sentiment":"neutral","sentiment_score":-0.08002442121505737},{"text":"Okay.","start":523.185,"end":523.685,"sentiment":"neutral","sentiment_score":-0.15349292755126953},{"text":"Okay.","start":525.585,"end":526.085,"sentiment":"neutral","sentiment_score":-0.06594587862491608},{"text":"Yep.","start":527.665,"end":528.165,"sentiment":"neutral","sentiment_score":-0.04909522458910942},{"text":"To give you a little bit of grief.","start":528.305,"end":530.145,"sentiment":"neutral","sentiment_score":-0.1734740287065506}],"sentiment":"neutral","sentiment_score":-0.1446958901360631,"num_words":12,"start":520.85,"end":530.145},{"sentences":[{"text":"But you can still work and everything like that okay?","start":530.145,"end":532.805,"sentiment":"neutral","sentiment_score":-0.022417901456356047},{"text":"Yep.","start":533.34503,"end":533.84503,"sentiment":"neutral","sentiment_score":0.06192687153816223},{"text":"Yep.","start":539.76,"end":540.26,"sentiment":"neutral","sentiment_score":0.08988453447818756},{"text":"And do do do you find that it helps the chiro and stuff?","start":540.80005,"end":543.86005,"sentiment":"neutral","sentiment_score":0.09081616138036434},{"text":"Okay.","start":547.45496,"end":547.95496,"sentiment":"neutral","sentiment_score":-0.0806407779455185}],"sentiment":"neutral","sentiment_score":0.039523142748154126,"num_words":26,"start":530.145,"end":547.95496},{"sentences":[{"text":"Yeah.","start":548.415,"end":548.915,"sentiment":"neutral","sentiment_score":-0.07935084402561188},{"text":"Yeah.","start":554.815,"end":555.315,"sentiment":"neutral","sentiment_score":-0.09579397737979888},{"text":"Yeah.","start":557.77496,"end":557.855,"sentiment":"neutral","sentiment_score":-0.11944004893302916},{"text":"Yeah.","start":557.855,"end":558.355,"sentiment":"neutral","sentiment_score":-0.1060737520456314},{"text":"Okay.","start":572.815,"end":573.315,"sentiment":"neutral","sentiment_score":-0.13706764578819275}],"sentiment":"neutral","sentiment_score":-0.10754525363445282,"num_words":5,"start":548.415,"end":573.315},{"sentences":[{"text":"Okay.","start":579.135,"end":579.635,"sentiment":"neutral","sentiment_score":-0.07902304828166962},{"text":"Yeah.","start":580.655,"end":581.135,"sentiment":"neutral","sentiment_score":-0.004030952230095863},{"text":"Just there.","start":581.135,"end":581.955,"sentiment":"neutral","sentiment_score":-0.021893097087740898},{"text":"Okay.","start":584.51,"end":584.91003,"sentiment":"neutral","sentiment_score":0.07794586569070816},{"text":"Well, hopefully, it does you find one that helps you a little bit.","start":584.91003,"end":588.03,"sentiment":"neutral","sentiment_score":0.3142377596635085}],"sentiment":"neutral","sentiment_score":0.22423314147939286,"num_words":18,"start":579.135,"end":588.03},{"sentences":[{"text":"But at least you can manage work okay.","start":588.03,"end":589.97003,"sentiment":"neutral","sentiment_score":0.2517091892659664},{"text":"But, yeah, hopefully, you can get a little bit of relief from that.","start":590.51,"end":594.03,"sentiment":"positive","sentiment_score":0.45421817211004406},{"text":"And do you have private health insurance, Michael?","start":594.03,"end":596.61005,"sentiment":"neutral","sentiment_score":0.06792691955342889},{"text":"Yep.","start":598.955,"end":599.455,"sentiment":"neutral","sentiment_score":0.18031373620033264},{"text":"Perfect.","start":599.59503,"end":600.09503,"sentiment":"positive","sentiment_score":0.43078500032424927}],"sentiment":"neutral","sentiment_score":0.29267818853259087,"num_words":31,"start":588.03,"end":600.09503},{"sentences":[{"text":"And estate planning wise, we obviously have your beneficiary Michelle listed, so that is perfect.","start":601.59503,"end":607.215,"sentiment":"positive","sentiment_score":0.3540667533874512},{"text":"But do you guys have a will or power of attorney or anything like that in place?","start":607.35504,"end":611.29504,"sentiment":"neutral","sentiment_score":0.03735425849171246},{"text":"Nope.","start":616.12,"end":616.62,"sentiment":"neutral","sentiment_score":-0.05852048844099045},{"text":"And do you on the to do list?","start":616.92004,"end":620.14,"sentiment":"neutral","sentiment_score":-0.05378622328862548},{"text":"Yep.","start":621.64,"end":622.14,"sentiment":"neutral","sentiment_score":0.02842240408062935}],"sentiment":"neutral","sentiment_score":0.13061037677384557,"num_words":42,"start":601.59503,"end":622.14},{"sentences":[{"text":"And do you guys know someone that you can get it done with, or would you like me to get the team to send you some information of a a firm that we work closely within their pricing?","start":623.16003,"end":634.115,"sentiment":"neutral","sentiment_score":0.008622279709303066},{"text":"No.","start":634.575,"end":634.815,"sentiment":"neutral","sentiment_score":-0.07341434061527252},{"text":"You you're all good.","start":634.815,"end":635.875,"sentiment":"neutral","sentiment_score":-0.011146451346576214},{"text":"Yep.","start":636.575,"end":637.075,"sentiment":"neutral","sentiment_score":0.031976912170648575},{"text":"Not perfect.","start":637.375,"end":638.195,"sentiment":"neutral","sentiment_score":-0.2283819317817688}],"sentiment":"neutral","sentiment_score":-0.004676966705238042,"num_words":46,"start":623.16003,"end":638.195},{"sentences":[{"text":"Yeah.","start":643.88,"end":644.12,"sentiment":"neutral","sentiment_score":0.005951348692178726},{"text":"Yeah.","start":644.12,"end":644.60004,"sentiment":"neutral","sentiment_score":0.005427366122603416},{"text":"A lot a lot of people are like that too.","start":644.60004,"end":646.76,"sentiment":"neutral","sentiment_score":-0.030121245235204697},{"text":"Sorry.","start":646.76,"end":647.26,"sentiment":"neutral","sentiment_score":0.008443489670753479},{"text":"And that totally makes sense.","start":647.32,"end":648.92004,"sentiment":"neutral","sentiment_score":0.16923584854230284}],"sentiment":"neutral","sentiment_score":0.03137716638027794,"num_words":18,"start":643.88,"end":648.92004},{"sentences":[{"text":"Now when it comes to goals, the stuff that you are working towards that you are wanting to achieve, Is there anything financially or nonfinancially that you guys are working towards at the moment?","start":648.92004,"end":659.355,"sentiment":"neutral","sentiment_score":0.056687338935101736},{"text":"Yep.","start":663.255,"end":663.655,"sentiment":"neutral","sentiment_score":-0.023954764008522034},{"text":"It's kinda frustrating on how yep.","start":663.655,"end":665.995,"sentiment":"neutral","sentiment_score":-0.20498602713147798},{"text":"Paying down the mortgage as you go.","start":667.55,"end":669.33,"sentiment":"neutral","sentiment_score":-0.09314970033509391},{"text":"Yep.","start":670.19,"end":670.69,"sentiment":"neutral","sentiment_score":-0.06986360996961594}],"sentiment":"neutral","sentiment_score":-0.0009880186799837618,"num_words":49,"start":648.92004,"end":670.69},{"sentences":[{"text":"Yep.","start":671.14996,"end":671.64996,"sentiment":"neutral","sentiment_score":-0.10712125897407532},{"text":"Yep.","start":672.58997,"end":673.08997,"sentiment":"neutral","sentiment_score":0.17161254584789276},{"text":"Perfect.","start":673.14996,"end":673.64996,"sentiment":"positive","sentiment_score":0.43783652782440186},{"text":"Now comes to superannuation, do you have any idea at the moment of when you think you would like to start accessing your suit or retire?","start":674.35,"end":684.835,"sentiment":"neutral","sentiment_score":0.08451594555607209},{"text":"Sorry.","start":689.775,"end":690.09503,"sentiment":"neutral","sentiment_score":-0.02310505136847496}],"sentiment":"neutral","sentiment_score":0.08922124492625395,"num_words":30,"start":671.14996,"end":690.09503},{"sentences":[{"text":"As soon as you can.","start":690.09503,"end":691.155,"sentiment":"neutral","sentiment_score":-0.008918093144893646},{"text":"Alright.","start":692.975,"end":693.375,"sentiment":"neutral","sentiment_score":-0.027075743302702904},{"text":"Well, yep.","start":693.375,"end":697.89,"sentiment":"neutral","sentiment_score":-0.0881061740219593},{"text":"Yeah.","start":699.95,"end":700.45,"sentiment":"neutral","sentiment_score":-0.05807600915431976},{"text":"Yeah.","start":701.55,"end":702.05,"sentiment":"neutral","sentiment_score":-0.05204491317272186}],"sentiment":"neutral","sentiment_score":-0.035799947939813136,"num_words":10,"start":690.09503,"end":702.05},{"sentences":[{"text":"Yeah.","start":702.19,"end":702.69,"sentiment":"neutral","sentiment_score":-0.08962861448526382},{"text":"Well, with the current with the current legislation anyway, and like you said, who knows by the time you you get there, but with the current legislation anyway, if you stop working, you can access your super tax free at 60.","start":706.51,"end":720.605,"sentiment":"neutral","sentiment_score":-0.023422378592374848},{"text":"So I will note down 60 60 at 60.","start":721.65,"end":725.75,"sentiment":"neutral","sentiment_score":-0.01787398745202356},{"text":"Six zero.","start":726.05,"end":726.69,"sentiment":"neutral","sentiment_score":-0.000917450524866581},{"text":"Yeah.","start":726.69,"end":727.01,"sentiment":"neutral","sentiment_score":0.012499832548201084}],"sentiment":"neutral","sentiment_score":-0.02222494615448846,"num_words":54,"start":702.19,"end":727.01},{"sentences":[{"text":"60.","start":727.01,"end":727.51,"sentiment":"neutral","sentiment_score":0.024950698018074036},{"text":"Yep.","start":727.57,"end":728.07,"sentiment":"neutral","sentiment_score":0.07195430994033813},{"text":"That's when you can get your super if you start if you decide that you wanna retire, you can access access it all at sixty.","start":728.29,"end":735.27,"sentiment":"neutral","sentiment_score":0.09995853096246719},{"text":"Then 67 would be if you're eligible for age pension and stuff.","start":736.80505,"end":740.885,"sentiment":"neutral","sentiment_score":0.10849794993797938},{"text":"That's super.","start":740.885,"end":741.685,"sentiment":"neutral","sentiment_score":0.18243441730737686}],"sentiment":"neutral","sentiment_score":0.10396859794855118,"num_words":41,"start":727.01,"end":741.685},{"sentences":[{"text":"You can get start drawing from that at 60.","start":741.685,"end":744.505,"sentiment":"neutral","sentiment_score":0.11516052981217702},{"text":"And I do have here that, ideally, when you do start drawing an income from super, about a thousand dollars a week was last time kind of an appropriate amount.","start":746.405,"end":756.42,"sentiment":"neutral","sentiment_score":0.13498456850647927},{"text":"Do you think that would still be sufficient, or do you think you would need 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coffee.","start":772.475,"end":773.615,"sentiment":"neutral","sentiment_score":0.0874347947537899},{"text":"Yeah.","start":778.73,"end":779.05,"sentiment":"neutral","sentiment_score":0.08887804299592972},{"text":"Okay.","start":779.05,"end":779.37,"sentiment":"neutral","sentiment_score":0.07217099517583847}],"sentiment":"neutral","sentiment_score":0.03949415277351032,"num_words":11,"start":771.435,"end":779.37},{"sentences":[{"text":"So do you think Like, two something?","start":779.37,"end":783.23,"sentiment":"neutral","sentiment_score":-0.014821404325110572},{"text":"It's more so just making sure that we are keeping everything on track for you to try and make sure we exceed your goal.","start":790.325,"end":795.865,"sentiment":"positive","sentiment_score":0.4094401051600774},{"text":"So if you said I want $5,000, but you are super defensive and don't wanna take any risk, we might have to be like, okay.","start":795.925,"end":803.685,"sentiment":"neutral","sentiment_score":0.023941136500798165},{"text":"Well, we might need to reevaluate things a little bit.","start":803.685,"end":807.37,"sentiment":"neutral","sentiment_score":-0.065882034227252},{"text":"But if you are kind of happy with, you know, a little bit of risk to try and grow your super, then the goal is to kinda get you to your goal at the end of the day, which is obviously fluctuating because, like you said, prices, everything continues to go up.","start":808.70996,"end":823.365,"sentiment":"neutral","sentiment_score":0.15319508747555888}],"sentiment":"neutral","sentiment_score":0.14939546875036086,"num_words":118,"start":779.37,"end":823.365},{"sentences":[{"text":"And to be fair, most people say so just for you, they say between a 2,000, typically, would kind of be sufficient because most of the time 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there.","start":849.595,"end":851.615,"sentiment":"neutral","sentiment_score":-0.11723273247480392},{"text":"Yeah.","start":854.395,"end":854.895,"sentiment":"neutral","sentiment_score":0.009551303461194038},{"text":"Yeah.","start":856.555,"end":856.955,"sentiment":"neutral","sentiment_score":0.08969585597515106},{"text":"Yep.","start":856.955,"end":857.455,"sentiment":"neutral","sentiment_score":0.06433846801519394}],"sentiment":"neutral","sentiment_score":-0.031160647388208996,"num_words":11,"start":846.475,"end":857.455},{"sentences":[{"text":"No.","start":857.54004,"end":857.7,"sentiment":"neutral","sentiment_score":-0.05576454848051071},{"text":"I'll just update that to about 1,500 to 200, and we can always assess it.","start":857.7,"end":861.96,"sentiment":"neutral","sentiment_score":0.05757905674787859},{"text":"And when it comes to your your fluctuations and your level of risk that you are comfortable with, so I'll go through just a bit of an updated risk profile questionnaire with you.","start":863.06,"end":872.875,"sentiment":"neutral","sentiment_score":0.06968153375342037},{"text":"It's just a couple of questions or multiple choice to make it nice and easy, and there is no right or wrong answers.","start":872.875,"end":879.435,"sentiment":"neutral","sentiment_score":0.18350984933583633},{"text":"Does that make sense?","start":879.435,"end":880.57495,"sentiment":"neutral","sentiment_score":0.08758903294801712}],"sentiment":"neutral","sentiment_score":0.10103282346206374,"num_words":76,"start":857.54004,"end":880.57495},{"sentences":[{"text":"Yep.","start":881.75494,"end":882.07495,"sentiment":"neutral","sentiment_score":0.21285443007946017},{"text":"Perfect.","start":882.07495,"end":882.57495,"sentiment":"positive","sentiment_score":0.6474824547767639},{"text":"Now, Michael, have you ever bought direct shares yourself?","start":883.19495,"end":886.33496,"sentiment":"neutral","sentiment_score":0.07776854145858023},{"text":"No.","start":888.37,"end":888.87,"sentiment":"neutral","sentiment_score":-0.007210761308670044},{"text":"Perfect.","start":888.93,"end":889.43,"sentiment":"neutral","sentiment_score":0.20339512825012207}],"sentiment":"neutral","sentiment_score":0.13511062499422294,"num_words":13,"start":881.75494,"end":889.43},{"sentences":[{"text":"And when it comes to fluctuations in super, so how much risk are you willing to take for your superannuation to make sure that it continues to obviously grow?","start":891.01,"end":904.385,"sentiment":"neutral","sentiment_score":0.06931181226311059},{"text":"You still have plenty of time before you can access it.","start":904.385,"end":907.685,"sentiment":"neutral","sentiment_score":-0.027444699271158737},{"text":"Would you say that you are willing to accept very high risk, high, moderate, or a small amount of risk for your super?","start":908.225,"end":916.51996,"sentiment":"neutral","sentiment_score":-0.017312303752354954},{"text":"High or moderate.","start":921.06,"end":922.04,"sentiment":"neutral","sentiment_score":-0.041473070780436196},{"text":"So very high, high, moderate.","start":922.1,"end":925.32,"sentiment":"neutral","sentiment_score":-0.044157056137919426}],"sentiment":"neutral","sentiment_score":0.013588216680456216,"num_words":71,"start":891.01,"end":925.32},{"sentences":[{"text":"Yeah.","start":931.495,"end":931.735,"sentiment":"neutral","sentiment_score":-0.028014646843075752},{"text":"So you're in a high growth portfolio currently.","start":931.735,"end":933.915,"sentiment":"neutral","sentiment_score":-0.040588247356936336},{"text":"So not like you're aggressive, but a little bit more than just your growth.","start":934.055,"end":940.315,"sentiment":"neutral","sentiment_score":-0.05591453904552119},{"text":"Are you happy with a bit of time?","start":943.23004,"end":944.83,"sentiment":"neutral","sentiment_score":0.16074795881286263},{"text":"Yes.","start":944.83,"end":945.31,"sentiment":"neutral","sentiment_score":0.12943005561828613}],"sentiment":"neutral","sentiment_score":0.008746548555791378,"num_words":32,"start":931.495,"end":945.31},{"sentences":[{"text":"Okay.","start":945.31,"end":945.63,"sentiment":"neutral","sentiment_score":0.20850218832492828},{"text":"Perfect.","start":945.63,"end":946.13,"sentiment":"positive","sentiment_score":0.38756996393203735},{"text":"And just for your reference as well, typically, in a high growth investor, we would typically see someone who, you know, wanting to maximize that growth out of your super while you still have plenty of time until you can access it.","start":946.35004,"end":959.71497,"sentiment":"neutral","sentiment_score":0.19283817318223773},{"text":"But also understand that there will be some short term fluctuations through your super with the market.","start":960.57495,"end":966.435,"sentiment":"neutral","sentiment_score":0.008339351043105125},{"text":"When we are looking at an asset allocation point of view actually, Michael, do you have access to your emails at the moment or or not really right now?","start":968.09,"end":976.43,"sentiment":"neutral","sentiment_score":-0.018543743303623694}],"sentiment":"neutral","sentiment_score":0.092214175975985,"num_words":90,"start":945.31,"end":976.43},{"sentences":[{"text":"No.","start":978.01,"end":978.51,"sentiment":"neutral","sentiment_score":-0.12995591759681702},{"text":"That's okay.","start":978.57,"end":979.47003,"sentiment":"neutral","sentiment_score":-0.11267470940947533},{"text":"So what I have done is I've sent you an email so later when you have a bit more time or access to your computer or email, I have sent you an email with some documents.","start":980.105,"end":989.96497,"sentiment":"neutral","sentiment_score":-0.011169633414182398},{"text":"I'll just quickly run through them, and then when you have time later, have a look through them.","start":990.985,"end":995.07,"sentiment":"neutral","sentiment_score":0.10056130753623115},{"text":"If you have any questions, let me know.","start":995.07,"end":996.85,"sentiment":"neutral","sentiment_score":0.05592011287808418}],"sentiment":"neutral","sentiment_score":0.023077727682315387,"num_words":65,"start":978.01,"end":996.85},{"sentences":[{"text":"But, essentially, one of the document is a Vanguard index chart.","start":997.31,"end":1001.71,"sentiment":"neutral","sentiment_score":0.08899877220392227},{"text":"Now you would have seen this one a previous annual review.","start":1001.71,"end":1004.35,"sentiment":"neutral","sentiment_score":0.15924643928354437},{"text":"This is just not the last and the date that got released released every year, which is great.","start":1004.35,"end":1009.71497,"sentiment":"neutral","sentiment_score":0.3078829463985231},{"text":"But that one here shows you it is a good visual representation because it shows you kind of what we are talking about when we're talking about the market.","start":1010.175,"end":1018.27496,"sentiment":"positive","sentiment_score":0.3818949034501766},{"text":"But when you have a look at it, it gives you kind of a a bit more of a longer term breakdown from 1995 through to 2025, and you can kind of see all the different trends and how each asset class has moved depending on what is going on in the world.","start":1018.735,"end":1034.475,"sentiment":"neutral","sentiment_score":0.1752449764676814}],"sentiment":"neutral","sentiment_score":0.23471742880637528,"num_words":122,"start":997.31,"end":1034.475},{"sentences":[{"text":"It does break down your growth and your defensive as well.","start":1035.035,"end":1038.715,"sentiment":"neutral","sentiment_score":0.1680307388305664},{"text":"So for a high growth portfolio, the way that we are currently invested in for you, you have 90% roughly in what we would call your growth asset.","start":1038.715,"end":1048.4149,"sentiment":"neutral","sentiment_score":0.16158829629421234},{"text":"Now this would be things like US shares, Australian shares, international shares, and property for you, which will give you the most amount of growth.","start":1048.9199,"end":1057.98,"sentiment":"neutral","sentiment_score":0.15670182824134826},{"text":"But short term fluctuates a little bit, but which you can see when you have a look at the email later.","start":1058.12,"end":1062.86,"sentiment":"neutral","sentiment_score":0.08816674227515857},{"text":"And we then have about 10% in defensive.","start":1063.745,"end":1066.6449,"sentiment":"neutral","sentiment_score":0.08283943962305784}],"sentiment":"neutral","sentiment_score":0.13768358316312554,"num_words":93,"start":1035.035,"end":1066.6449},{"sentences":[{"text":"So these are the ones that a little bit more stable, don't fluctuate as much, and their function is to kinda stable those fluctuations a little bit for you.","start":1066.7849,"end":1075.62,"sentiment":"neutral","sentiment_score":0.1255303289869736},{"text":"So that will be, like, your cash, your gold, your fixed interest.","start":1076.02,"end":1079.0,"sentiment":"neutral","sentiment_score":0.1587523346145948},{"text":"So we have that at about 10% also because we wanna make sure we focus on growing it, but still have a little bit of that defensive component.","start":1079.3,"end":1086.84,"sentiment":"neutral","sentiment_score":0.17470488670681203},{"text":"And when we are looking at a time frame, because we also wanna make sure that you have enough time in the market for those short term fluctuations, in a high growth portfolio, we typically want to allow eight years to retirement, which you do have.","start":1087.54,"end":1102.365,"sentiment":"neutral","sentiment_score":0.14921174538524254},{"text":"So from a time frame point of view, it is a good position for you to be in if you are still kind of, like you said, happy to kind of maintain that high growth for now.","start":1102.425,"end":1110.45,"sentiment":"neutral","sentiment_score":0.2806310903381657}],"sentiment":"neutral","sentiment_score":0.18213312509224602,"num_words":152,"start":1066.7849,"end":1110.45},{"sentences":[{"text":"Yep.","start":1111.3099,"end":1111.8099,"sentiment":"positive","sentiment_score":0.36212778091430664},{"text":"Beautiful.","start":1112.0299,"end":1112.5299,"sentiment":"positive","sentiment_score":0.6582378149032593},{"text":"Now with the email as well, you will also see a super and insurance summary.","start":1113.07,"end":1119.49,"sentiment":"positive","sentiment_score":0.35375438928604125},{"text":"So that one here gives you a breakdown of your net worth balance, and it's about 307,419 at the moment.","start":1119.965,"end":1130.225,"sentiment":"neutral","sentiment_score":0.07328554838895798},{"text":"Now I know you spoke to Maddie as well.","start":1130.4451,"end":1132.285,"sentiment":"neutral","sentiment_score":-0.01052510179579258}],"sentiment":"neutral","sentiment_score":0.16734057579837416,"num_words":46,"start":1111.3099,"end":1132.285},{"sentences":[{"text":"You were having some issues getting access to your account.","start":1132.285,"end":1134.83,"sentiment":"neutral","sentiment_score":-0.33237445503473284},{"text":"Is that right?","start":1134.89,"end":1135.87,"sentiment":"neutral","sentiment_score":0.00391595500210921},{"text":"Yep.","start":1136.1699,"end":1136.6699,"sentiment":"neutral","sentiment_score":-0.003412621794268489},{"text":"And, unfortunately, I wish I could set that and call that well for you.","start":1137.61,"end":1140.73,"sentiment":"neutral","sentiment_score":-0.28829131594726015},{"text":"But for privacy reasons, they will need you to call them and reset your password.","start":1140.73,"end":1144.75,"sentiment":"neutral","sentiment_score":-0.2188989743590355}],"sentiment":"neutral","sentiment_score":-0.24732493827401034,"num_words":43,"start":1132.285,"end":1144.75},{"sentences":[{"text":"Okay.","start":1145.77,"end":1146.27,"sentiment":"neutral","sentiment_score":0.30456340312957764},{"text":"Beautiful.","start":1146.33,"end":1146.83,"sentiment":"positive","sentiment_score":0.5621929168701172},{"text":"Obviously, when you have a moment, they can just reset that password, and then you can get access and have full visibility on your account.","start":1147.695,"end":1153.855,"sentiment":"neutral","sentiment_score":0.20971834182739257},{"text":"As well, you can always just call call me or call us if you want a bit of an update.","start":1153.855,"end":1157.375,"sentiment":"neutral","sentiment_score":0.11870851889252662},{"text":"But sometimes it's handy to just go in and check every now and then Yep.","start":1157.375,"end":1162.5099,"sentiment":"neutral","sentiment_score":0.07988257445394993}],"sentiment":"neutral","sentiment_score":0.1561632880700692,"num_words":62,"start":1145.77,"end":1162.5099},{"sentences":[{"text":"Now you also have some insurances.","start":1162.6499,"end":1164.5099,"sentiment":"neutral","sentiment_score":0.07315689884126186},{"text":"So you have some life and total permanent disability insurance with Nios.","start":1165.0499,"end":1170.6699,"sentiment":"neutral","sentiment_score":0.07665326353162527},{"text":"Now at the moment, you are covered for $687,334 for both of them.","start":1171.37,"end":1180.7051,"sentiment":"neutral","sentiment_score":0.09762226962126218},{"text":"Are you still happy with that level of cover if something were to happen to you?","start":1180.7051,"end":1185.8451,"sentiment":"neutral","sentiment_score":0.12574078887701035},{"text":"Yeah?","start":1188.1599,"end":1188.6599,"sentiment":"neutral","sentiment_score":0.05829852819442749}],"sentiment":"neutral","sentiment_score":0.09787544189020991,"num_words":48,"start":1162.6499,"end":1188.6599},{"sentences":[{"text":"That that it would obviously cover out the full mortgage.","start":1188.72,"end":1192.5599,"sentiment":"neutral","sentiment_score":0.07014902755618095},{"text":"So if something would happen, like, if if you were to pass away or if you can never go back to work again, the cover would pay out your mortgage completely.","start":1192.5599,"end":1200.515,"sentiment":"neutral","sentiment_score":0.013610246561227305},{"text":"It will obviously pay off the car, cover any, you know, little bit of extra for income replacement or medical expenses or anything like that.","start":1200.575,"end":1209.315,"sentiment":"neutral","sentiment_score":0.029806614220142365},{"text":"And it would yeah.","start":1209.855,"end":1220.38,"sentiment":"neutral","sentiment_score":-0.04832525737583637},{"text":"Yeah.","start":1220.38,"end":1220.88,"sentiment":"neutral","sentiment_score":-0.03920309245586395}],"sentiment":"neutral","sentiment_score":0.023043227500059237,"num_words":71,"start":1188.72,"end":1220.88},{"sentences":[{"text":"No.","start":1221.9,"end":1222.4,"sentiment":"neutral","sentiment_score":-0.0952608287334442},{"text":"It is a very good question.","start":1223.1951,"end":1224.735,"sentiment":"neutral","sentiment_score":-0.012142041077216467},{"text":"Yeah.","start":1224.955,"end":1225.355,"sentiment":"neutral","sentiment_score":0.04237817227840424},{"text":"So PPD, which is what you have, which is total permanent disability, that is if something were to happen, it doesn't have to be at work.","start":1225.355,"end":1233.995,"sentiment":"neutral","sentiment_score":-0.0765616749592412},{"text":"It could be that you, let's say, skydive or do some crazy sports or injuries or anything or an illness.","start":1233.995,"end":1241.17,"sentiment":"neutral","sentiment_score":-0.1483847677707672}],"sentiment":"neutral","sentiment_score":-0.09414877420877693,"num_words":54,"start":1221.9,"end":1241.17},{"sentences":[{"text":"If something were to happen to you and you have two doctors declare that you can never go back to work again, That's when you will get paid out.","start":1241.9501,"end":1252.075,"sentiment":"neutral","sentiment_score":-0.27012507489015314},{"text":"Correct.","start":1253.575,"end":1254.075,"sentiment":"neutral","sentiment_score":-0.0694960504770279},{"text":"Yes.","start":1254.855,"end":1255.355,"sentiment":"neutral","sentiment_score":0.04175354540348053},{"text":"So let's say you were through break your back, for example.","start":1255.975,"end":1260.615,"sentiment":"neutral","sentiment_score":-0.08784197440201585},{"text":"Like, let's say you and then you could never go like, something would happen, and let's say you lost feelings in your legs and, obviously, doing scaffolding might be a bit tricky if you can't like, if you are kinda wheelchair bound or anything like that.","start":1260.615,"end":1277.805,"sentiment":"neutral","sentiment_score":-0.32464105830244394}],"sentiment":"neutral","sentiment_score":-0.2700127281502567,"num_words":88,"start":1241.9501,"end":1277.805},{"sentences":[{"text":"So, yeah, you need to have two doctors declare to to declare that you can't go back to work.","start":1279.405,"end":1284.305,"sentiment":"neutral","sentiment_score":-0.190595186070392},{"text":"That's when you would then be paid out that 687,000 or if you were to pass away.","start":1284.6051,"end":1291.185,"sentiment":"neutral","sentiment_score":-0.16792433993781314},{"text":"Yeah.","start":1291.405,"end":1291.905,"sentiment":"neutral","sentiment_score":-0.3090322017669678},{"text":"Yeah.","start":1298.45,"end":1298.95,"sentiment":"neutral","sentiment_score":-0.20909756422042847},{"text":"Yep.","start":1299.89,"end":1300.39,"sentiment":"neutral","sentiment_score":-0.08230306953191757}],"sentiment":"neutral","sentiment_score":-0.1814475679435791,"num_words":39,"start":1279.405,"end":1300.39},{"sentences":[{"text":"Yeah.","start":1306.385,"end":1306.885,"sentiment":"neutral","sentiment_score":-0.06680626422166824},{"text":"Yeah.","start":1312.385,"end":1312.885,"sentiment":"neutral","sentiment_score":-0.05094877630472183},{"text":"Yeah.","start":1315.265,"end":1315.765,"sentiment":"neutral","sentiment_score":-0.0895082876086235},{"text":"Yes.","start":1316.145,"end":1316.645,"sentiment":"neutral","sentiment_score":-0.13999536633491516},{"text":"Yeah.","start":1318.73,"end":1319.23,"sentiment":"neutral","sentiment_score":-0.08475209772586823}],"sentiment":"neutral","sentiment_score":-0.0864021584391594,"num_words":5,"start":1306.385,"end":1319.23},{"sentences":[{"text":"Yes.","start":1328.09,"end":1328.59,"sentiment":"positive","sentiment_score":0.4058494567871094},{"text":"Yeah.","start":1328.89,"end":1329.39,"sentiment":"neutral","sentiment_score":0.13725803792476654},{"text":"Yeah.","start":1331.515,"end":1332.015,"sentiment":"neutral","sentiment_score":-0.029582560062408447},{"text":"Yes.","start":1334.2351,"end":1334.7351,"sentiment":"neutral","sentiment_score":0.01085754670202732},{"text":"And and work cover is a a little bit different in that way as well because you do have to obviously go through the employer and stuff like that.","start":1335.035,"end":1342.415,"sentiment":"neutral","sentiment_score":-0.03277498798380638}],"sentiment":"neutral","sentiment_score":-0.012911883944814856,"num_words":33,"start":1328.09,"end":1342.415},{"sentences":[{"text":"Now if anything were to happen, so we are also here to help you.","start":1342.4751,"end":1348.24,"sentiment":"neutral","sentiment_score":0.0682691250528608},{"text":"So you wouldn't have to go through Neos yourself and deal with any of it.","start":1348.24,"end":1353.2001,"sentiment":"neutral","sentiment_score":-0.1492334748307864},{"text":"You would just call me and say, hey.","start":1353.2001,"end":1355.4601,"sentiment":"neutral","sentiment_score":-0.19584030471742153},{"text":"My back's gotten really bad.","start":1355.775,"end":1357.2151,"sentiment":"negative","sentiment_score":-0.41118389964103697},{"text":"I can't work.","start":1357.2151,"end":1358.3351,"sentiment":"negative","sentiment_score":-0.46522092819213867}],"sentiment":"neutral","sentiment_score":-0.14002309093872706,"num_words":45,"start":1342.4751,"end":1358.3351},{"sentences":[{"text":"I've gone to the doctor, and they said I I won't be able to go back to work.","start":1358.3351,"end":1362.735,"sentiment":"neutral","sentiment_score":-0.3121797252032492},{"text":"You just call me if that's ever the situation.","start":1362.735,"end":1364.975,"sentiment":"neutral","sentiment_score":-0.2051444798707962},{"text":"Hopefully, it doesn't demonstrate through that.","start":1364.975,"end":1366.895,"sentiment":"neutral","sentiment_score":-0.17210393895705542},{"text":"But if that's ever the situation, because they need part of my job and what we do here is to then fight for you with the insurer.","start":1366.895,"end":1373.66,"sentiment":"neutral","sentiment_score":-0.1200243146331222},{"text":"Because we do that all the time, and we obviously know if they try through, like, loopholes or anything like that, whereas, like, we tryna assist you.","start":1373.66,"end":1382.14,"sentiment":"neutral","sentiment_score":-0.06614231311336712}],"sentiment":"neutral","sentiment_score":-0.15545583856773787,"num_words":87,"start":1358.3351,"end":1382.14},{"sentences":[{"text":"So we would then help you prepare the documents.","start":1382.14,"end":1384.88,"sentiment":"neutral","sentiment_score":0.0938683334324095},{"text":"And, obviously, you would have to go to the doctor, but we would give you the forms for you to get to your doctor.","start":1385.26,"end":1391.125,"sentiment":"neutral","sentiment_score":0.058349848724901676},{"text":"And you can obviously choose your doctor to complete those documents, and you will send it to us.","start":1391.265,"end":1396.945,"sentiment":"neutral","sentiment_score":0.09786630815101995},{"text":"And then we will send it off to the insurer to try and get that claim for you.","start":1396.945,"end":1401.445,"sentiment":"neutral","sentiment_score":0.028874624106619094},{"text":"So, hopefully, it doesn't happen, obviously, for you.","start":1403.69,"end":1407.3099,"sentiment":"neutral","sentiment_score":-0.03568981308490038}],"sentiment":"neutral","sentiment_score":0.055078307094125006,"num_words":77,"start":1382.14,"end":1407.3099},{"sentences":[{"text":"But if if it ever were to come to it, just call us because then we will help navigate that for you.","start":1407.61,"end":1414.815,"sentiment":"neutral","sentiment_score":0.03828300806609067},{"text":"Because at the end of the day, like, we don't work for the insurer.","start":1415.375,"end":1417.7749,"sentiment":"neutral","sentiment_score":-0.11083973358784403},{"text":"We work for you and try to help you get the money.","start":1417.7749,"end":1420.5149,"sentiment":"neutral","sentiment_score":0.010146125530203184},{"text":"Now you don't have income protection, though, or trauma insurance.","start":1422.735,"end":1426.835,"sentiment":"neutral","sentiment_score":-0.24396604001522065},{"text":"Are you still happy to not have those two covered?","start":1426.975,"end":1429.5549,"sentiment":"neutral","sentiment_score":-0.18716128021478654}],"sentiment":"neutral","sentiment_score":-0.0720448498340214,"num_words":68,"start":1407.61,"end":1429.5549},{"sentences":[{"text":"Do you know?","start":1430.99,"end":1431.95,"sentiment":"neutral","sentiment_score":-0.009168933766583601},{"text":"Yeah.","start":1431.95,"end":1432.45,"sentiment":"neutral","sentiment_score":-0.017734384164214134},{"text":"Yeah.","start":1437.63,"end":1438.13,"sentiment":"neutral","sentiment_score":-0.03361571580171585},{"text":"Yeah.","start":1439.95,"end":1440.4299,"sentiment":"neutral","sentiment_score":-0.07205018401145935},{"text":"Income protection is more expensive because it's temporary.","start":1440.4299,"end":1443.95,"sentiment":"neutral","sentiment_score":-0.2440020851790905}],"sentiment":"neutral","sentiment_score":-0.15020884047927602,"num_words":14,"start":1430.99,"end":1443.95},{"sentences":[{"text":"It's, like, covering you if you were temporarily unable to work.","start":1443.95,"end":1448.0851,"sentiment":"neutral","sentiment_score":-0.24177993698553604},{"text":"So it's easier to get paid out.","start":1449.265,"end":1451.365,"sentiment":"neutral","sentiment_score":-0.04511217267385551},{"text":"Yeah.","start":1451.745,"end":1452.245,"sentiment":"neutral","sentiment_score":-0.03900815173983574},{"text":"Yeah.","start":1455.665,"end":1456.165,"sentiment":"neutral","sentiment_score":-0.03967886418104172},{"text":"Yeah.","start":1458.3201,"end":1458.8201,"sentiment":"neutral","sentiment_score":-0.008476028218865395}],"sentiment":"neutral","sentiment_score":-0.14583464569988705,"num_words":21,"start":1443.95,"end":1458.8201},{"sentences":[{"text":"Yep.","start":1458.88,"end":1459.38,"sentiment":"neutral","sentiment_score":0.010094774886965752},{"text":"Yeah.","start":1462.3201,"end":1462.8201,"sentiment":"neutral","sentiment_score":0.0029601240530610085},{"text":"Yeah.","start":1463.68,"end":1464.18,"sentiment":"neutral","sentiment_score":-0.012871971353888512},{"text":"Yeah.","start":1465.76,"end":1466.26,"sentiment":"neutral","sentiment_score":-0.06744961440563202},{"text":"Yeah.","start":1467.8401,"end":1467.92,"sentiment":"neutral","sentiment_score":-0.046992652118206024}],"sentiment":"neutral","sentiment_score":-0.022851867787539958,"num_words":5,"start":1458.88,"end":1467.92},{"sentences":[{"text":"It is that trade off as well.","start":1467.92,"end":1469.52,"sentiment":"neutral","sentiment_score":-0.054304132504122596},{"text":"So okay.","start":1469.52,"end":1470.16,"sentiment":"neutral","sentiment_score":0.13659658282995224},{"text":"Perfect.","start":1470.16,"end":1470.66,"sentiment":"positive","sentiment_score":0.4071577489376068},{"text":"Yep.","start":1471.245,"end":1471.745,"sentiment":"neutral","sentiment_score":0.10299716889858246},{"text":"Now with those yeah.","start":1471.965,"end":1479.185,"sentiment":"neutral","sentiment_score":0.009509730385616422}],"sentiment":"neutral","sentiment_score":0.02941720516731342,"num_words":15,"start":1467.92,"end":1479.185},{"sentences":[{"text":"Yeah.","start":1479.965,"end":1480.285,"sentiment":"neutral","sentiment_score":-0.013862034305930138},{"text":"Six 100 80 seven.","start":1480.285,"end":1481.745,"sentiment":"neutral","sentiment_score":-0.007915460038930178},{"text":"It would be very yeah.","start":1483.8201,"end":1485.5801,"sentiment":"neutral","sentiment_score":-0.02492748387157917},{"text":"It would be very dependent on because what the process would be, because this tailored cover for you, what the process would be, because the insurer will be like, okay.","start":1485.5801,"end":1494.22,"sentiment":"neutral","sentiment_score":-0.04145128559321165},{"text":"Well, you're taking on more risk, so we would like to do a whole full assessment before we tell you what the price and everything would be.","start":1494.22,"end":1501.775,"sentiment":"neutral","sentiment_score":-0.047869034111499786}],"sentiment":"neutral","sentiment_score":-0.040390504218304334,"num_words":67,"start":1479.965,"end":1501.775},{"sentences":[{"text":"So what the process would be is that I would look for the pre assessment.","start":1501.995,"end":1507.135,"sentiment":"neutral","sentiment_score":0.013754728436470031},{"text":"It would be to go through, like, medical questionnaires and stuff like that through c.","start":1508.1599,"end":1513.2999,"sentiment":"neutral","sentiment_score":0.0038437937075893086},{"text":"From that, I would send it off to all the insurance and not just Neos, all the other ones as well just to see who would give you the best cover.","start":1513.9199,"end":1521.3799,"sentiment":"neutral","sentiment_score":0.02346908944028039},{"text":"And then I would be able to get prices.","start":1522.455,"end":1524.635,"sentiment":"neutral","sentiment_score":0.021890203571981855},{"text":"But they would typically Yes.","start":1525.255,"end":1536.41,"sentiment":"neutral","sentiment_score":-0.055895482935011384}],"sentiment":"neutral","sentiment_score":0.01212072029709816,"num_words":75,"start":1501.995,"end":1536.41},{"sentences":[{"text":"Yes.","start":1547.205,"end":1547.705,"sentiment":"neutral","sentiment_score":-0.052090320736169815},{"text":"Correct.","start":1548.965,"end":1549.465,"sentiment":"neutral","sentiment_score":-0.010333647020161152},{"text":"It's more so it's more so the the amount you can determine.","start":1551.845,"end":1555.865,"sentiment":"neutral","sentiment_score":0.03941047300274173},{"text":"They're more so what they would say is anything preexisting.","start":1556.885,"end":1560.505,"sentiment":"neutral","sentiment_score":-0.02092385608702898},{"text":"So any preexisting condition.","start":1561.63,"end":1563.65,"sentiment":"neutral","sentiment_score":-0.0287489527836442}],"sentiment":"neutral","sentiment_score":0.003080976295417973,"num_words":28,"start":1547.205,"end":1563.65},{"sentences":[{"text":"So for example, your back, they would go, well, you're having current issues with your back, so we're not gonna cover your back.","start":1563.7899,"end":1571.71,"sentiment":"neutral","sentiment_score":-0.07448912245909804},{"text":"So they exclude the back from your policy.","start":1571.71,"end":1574.11,"sentiment":"neutral","sentiment_score":-0.10220924206078053},{"text":"So that is the risk.","start":1574.11,"end":1575.495,"sentiment":"neutral","sentiment_score":-0.18530114293098449},{"text":"The good thing with your policy as well is, like, anything that happens after we took out the policy for you, you are covered for.","start":1575.895,"end":1584.775,"sentiment":"positive","sentiment_score":0.48086916089057924},{"text":"So that's what's so good with the tailored cover.","start":1584.775,"end":1587.175,"sentiment":"positive","sentiment_score":0.65921065542433}],"sentiment":"neutral","sentiment_score":0.20710279219118613,"num_words":70,"start":1563.7899,"end":1587.175},{"sentences":[{"text":"So any new thing?","start":1587.175,"end":1588.315,"sentiment":"neutral","sentiment_score":0.08989457879215479},{"text":"Let me triple check that for you.","start":1592.45,"end":1595.27,"sentiment":"neutral","sentiment_score":0.073691404823746},{"text":"Yes.","start":1596.77,"end":1597.27,"sentiment":"neutral","sentiment_score":0.05974465981125832},{"text":"Correct.","start":1597.33,"end":1597.83,"sentiment":"neutral","sentiment_score":0.067568838596344},{"text":"There is no yes.","start":1597.89,"end":1599.65,"sentiment":"neutral","sentiment_score":-0.03177687060087919}],"sentiment":"neutral","sentiment_score":0.051507303819936866,"num_words":17,"start":1587.175,"end":1599.65},{"sentences":[{"text":"Correct.","start":1599.65,"end":1600.05,"sentiment":"neutral","sentiment_score":-0.018841607496142387},{"text":"There is no.","start":1600.05,"end":1600.95,"sentiment":"neutral","sentiment_score":-0.04826392730077108},{"text":"Correct.","start":1602.005,"end":1602.505,"sentiment":"neutral","sentiment_score":0.018014980480074883},{"text":"Yes.","start":1607.925,"end":1608.425,"sentiment":"neutral","sentiment_score":-0.026731643825769424},{"text":"Yes.","start":1617.68,"end":1618.18,"sentiment":"neutral","sentiment_score":-0.006400091573596001}],"sentiment":"neutral","sentiment_score":-0.025535734902535166,"num_words":7,"start":1599.65,"end":1618.18},{"sentences":[{"text":"We're not covering that.","start":1618.32,"end":1619.78,"sentiment":"neutral","sentiment_score":-0.0570776853710413},{"text":"It's yeah.","start":1620.96,"end":1622.16,"sentiment":"neutral","sentiment_score":-0.05864138528704643},{"text":"Because it's more so what they wouldn't necessarily like, if you wanted 800, let's say, they wouldn't necessarily say, oh, you can't you can't have 800.","start":1622.16,"end":1630.345,"sentiment":"neutral","sentiment_score":-0.09756440783922489},{"text":"You only have 200.","start":1630.345,"end":1631.565,"sentiment":"neutral","sentiment_score":-0.10461422614753246},{"text":"But what they would do is that they would say, cool.","start":1631.625,"end":1634.5249,"sentiment":"neutral","sentiment_score":-0.07726673273877664}],"sentiment":"neutral","sentiment_score":-0.0883118953318038,"num_words":47,"start":1618.32,"end":1634.5249},{"sentences":[{"text":"You can have 800, but we're not covering your back, which is for you the most important thing.","start":1634.745,"end":1640.505,"sentiment":"neutral","sentiment_score":-0.04902423261147407},{"text":"So we don't correct because a new policy would have a back exclusion if you do have any any issues whatsoever.","start":1640.505,"end":1649.2201,"sentiment":"neutral","sentiment_score":-0.07187865457187097},{"text":"Even if you if you see a chiropractor, that's enough for them to be like, no.","start":1649.3601,"end":1653.3601,"sentiment":"neutral","sentiment_score":0.03607261274009943},{"text":"There is some issues we are not we are not covering.","start":1653.3601,"end":1656.4,"sentiment":"neutral","sentiment_score":-0.05271006341684948},{"text":"And at the moment, because you took it out before any of that, which is great, because that means you do have that coverage if something would happen, we don't really wanna mess with it too much.","start":1656.4,"end":1666.415,"sentiment":"neutral","sentiment_score":0.06403522374662193}],"sentiment":"neutral","sentiment_score":-0.0002449859042190811,"num_words":103,"start":1634.745,"end":1666.415},{"sentences":[{"text":"Yep.","start":1668.075,"end":1668.575,"sentiment":"neutral","sentiment_score":0.1296010464429855},{"text":"Okay.","start":1668.875,"end":1669.375,"sentiment":"neutral","sentiment_score":0.14700382947921753},{"text":"But it is a very good question.","start":1669.595,"end":1671.135,"sentiment":"neutral","sentiment_score":0.1780600388135229},{"text":"But no.","start":1671.195,"end":1671.755,"sentiment":"neutral","sentiment_score":0.13437776640057564},{"text":"Yes.","start":1671.755,"end":1671.995,"sentiment":"neutral","sentiment_score":0.2877202033996582}],"sentiment":"neutral","sentiment_score":0.1732917403181394,"num_words":12,"start":1668.075,"end":1671.995},{"sentences":[{"text":"You are covered for your buck, which is great.","start":1671.995,"end":1673.67,"sentiment":"positive","sentiment_score":0.5067394905620151},{"text":"Now do you have any other questions for the insurances before I move another way?","start":1675.51,"end":1680.17,"sentiment":"neutral","sentiment_score":0.00958547405898571},{"text":"No?","start":1681.1901,"end":1681.67,"sentiment":"neutral","sentiment_score":-0.03078487515449524},{"text":"Perfect.","start":1681.67,"end":1682.17,"sentiment":"neutral","sentiment_score":0.31232333183288574},{"text":"Now will you will see in the document anyway for you a certificate of currency.","start":1683.11,"end":1687.61,"sentiment":"neutral","sentiment_score":0.16542707681655883}],"sentiment":"neutral","sentiment_score":0.18213127158218767,"num_words":41,"start":1671.995,"end":1687.61},{"sentences":[{"text":"It just breaks down your insurances and a bit more information for you, but lets you know that's all paid and up to date.","start":1687.67,"end":1694.575,"sentiment":"neutral","sentiment_score":0.14880838307241598},{"text":"Now you will also see a Netwealth performance report, and that one here for your individual investment and how they all individually have performed over the last twelve months.","start":1695.115,"end":1707.0801,"sentiment":"neutral","sentiment_score":0.0886141431742701},{"text":"Now all of your investments have done pretty pretty good, but there is one investment that is underperforming a little bit at the moment that we would like to swap out for you.","start":1707.62,"end":1717.515,"sentiment":"neutral","sentiment_score":-0.05469129053932248},{"text":"Now we sent you an email.","start":1718.935,"end":1721.515,"sentiment":"neutral","sentiment_score":0.01769546853999297},{"text":"It was a little while ago saying that we've done so the investment committee did a lot of research on the investments to try and see if they could find one that was suitable to swap that one out for you.","start":1721.8151,"end":1733.19,"sentiment":"neutral","sentiment_score":0.075561634832766}],"sentiment":"neutral","sentiment_score":0.05669623005547022,"num_words":133,"start":1687.67,"end":1733.19},{"sentences":[{"text":"Because if we do foresee it not potentially coming back around or underperforming a little bit, we wanna be proactive and changing things for you as long as that aligns with with your goals in making sure that we always have you in the best position possible.","start":1733.25,"end":1747.855,"sentiment":"neutral","sentiment_score":0.23286794435153615},{"text":"So there was one investment, which is your Benelon concentrated equity that was underperforming that we would like to look at changing.","start":1748.3151,"end":1756.255,"sentiment":"neutral","sentiment_score":-0.08769419459118084},{"text":"Now we send you that email.","start":1756.9701,"end":1758.75,"sentiment":"neutral","sentiment_score":0.02808197618772586},{"text":"Yeah.","start":1758.81,"end":1759.05,"sentiment":"neutral","sentiment_score":0.022478967905044556},{"text":"It was a a little while ago.","start":1759.05,"end":1760.75,"sentiment":"neutral","sentiment_score":-0.02017396635242871}],"sentiment":"neutral","sentiment_score":0.10922017065157373,"num_words":83,"start":1733.25,"end":1760.75},{"sentences":[{"text":"And, basically, we haven't authorized the change yet because we kind of struggled to get in touch with you for a little bit, which I know is your phone.","start":1762.65,"end":1772.1901,"sentiment":"neutral","sentiment_score":-0.07930892522864301},{"text":"And what that basically means is because we struggled to get in touch with you for a little bit, your ongoing device fee has actually been off for a while.","start":1773.345,"end":1780.725,"sentiment":"neutral","sentiment_score":-0.08725074076404174},{"text":"So great for you.","start":1780.9451,"end":1782.145,"sentiment":"positive","sentiment_score":0.3870026022195816},{"text":"You didn't pay fees for a little bit, which is fantastic, but the bad thing was we couldn't actually then process this request.","start":1782.145,"end":1788.325,"sentiment":"neutral","sentiment_score":-0.022238492317821667},{"text":"So it's all drafted, ready to go.","start":1788.89,"end":1791.37,"sentiment":"neutral","sentiment_score":0.19675588182040624}],"sentiment":"neutral","sentiment_score":-0.026921126841297074,"num_words":93,"start":1762.65,"end":1791.37},{"sentences":[{"text":"So if after today or when you have a look at the moment the documents, you are happy with everything and you would like to stay on as a client, when you sign the document, it will then send it back to me, and then I will let the investment team know that we will then process that change of investment for you.","start":1791.37,"end":1808.735,"sentiment":"neutral","sentiment_score":0.2912879184124962},{"text":"So swapping that then along for your beta shares Australia two 100.","start":1808.735,"end":1814.435,"sentiment":"neutral","sentiment_score":0.08755712987234195},{"text":"Correct.","start":1816.51,"end":1817.01,"sentiment":"neutral","sentiment_score":0.05827627331018448},{"text":"Correct.","start":1817.39,"end":1817.87,"sentiment":"neutral","sentiment_score":0.0608363039791584},{"text":"It's all electronic.","start":1817.87,"end":1818.85,"sentiment":"neutral","sentiment_score":0.05524943396449089}],"sentiment":"neutral","sentiment_score":0.24608356622047722,"num_words":80,"start":1791.37,"end":1818.85},{"sentences":[{"text":"And as soon as, yeah, as soon as we get that back, I will let the team know, and we will change that one investment.","start":1820.1901,"end":1825.3301,"sentiment":"neutral","sentiment_score":0.09293227039277553},{"text":"That was the only investment that was kind of underperforming a little bit.","start":1825.55,"end":1829.535,"sentiment":"neutral","sentiment_score":-0.17970565792459708},{"text":"And, obviously, the the market have seen quite a bit of fluctuation in the last twelve months.","start":1829.615,"end":1833.7151,"sentiment":"neutral","sentiment_score":-0.19254370515837388},{"text":"And if an investment is down a little bit, we might not always want to change it because if you're selling it while it is down.","start":1834.655,"end":1841.055,"sentiment":"neutral","sentiment_score":-0.1661928376326194},{"text":"But if it is a little bit slower or not performing as well as we want, then we want to be proactive with it.","start":1841.055,"end":1847.47,"sentiment":"neutral","sentiment_score":-0.17953617808719477}],"sentiment":"neutral","sentiment_score":-0.11348563650889056,"num_words":105,"start":1820.1901,"end":1847.47},{"sentences":[{"text":"So that is what that email was.","start":1847.61,"end":1849.21,"sentiment":"neutral","sentiment_score":0.1223976697240557},{"text":"You didn't have to sign that email or anything.","start":1849.21,"end":1851.63,"sentiment":"neutral","sentiment_score":0.04059987018505732},{"text":"But, yeah, the only the only reason we we weren't able to just action it was because you actually weren't paying fees for the time being.","start":1851.9299,"end":1860.5149,"sentiment":"neutral","sentiment_score":-0.13509256392717361},{"text":"So yeah.","start":1861.2949,"end":1863.1349,"sentiment":"neutral","sentiment_score":0.19332794100046158},{"text":"So, basically, that's all ready to go, though.","start":1863.1349,"end":1865.855,"sentiment":"positive","sentiment_score":0.38889117166399956}],"sentiment":"neutral","sentiment_score":0.02322232909500599,"num_words":52,"start":1847.61,"end":1865.855},{"sentences":[{"text":"So like I said, if you are happy to obviously stay on as a client, then when you sign the documents, so the last two documents in the email when you have a moment, it is the ongoing service agreement.","start":1865.855,"end":1877.5,"sentiment":"neutral","sentiment_score":0.2836514115333557},{"text":"That one is you could say that you are happy to the client.","start":1878.04,"end":1882.22,"sentiment":"positive","sentiment_score":0.6540917387375464},{"text":"Now there is no changes to the fee structure, though, so it's not an increase or anything like that.","start":1882.6,"end":1887.0249,"sentiment":"neutral","sentiment_score":0.003245799753226732},{"text":"It stays exactly the same at 1.65.","start":1887.0249,"end":1890.005,"sentiment":"neutral","sentiment_score":0.2331506269318717},{"text":"Not a lock in contract either.","start":1890.5449,"end":1892.065,"sentiment":"neutral","sentiment_score":-0.107176228115956}],"sentiment":"neutral","sentiment_score":0.24588136800071772,"num_words":85,"start":1865.855,"end":1892.065},{"sentences":[{"text":"So if at any point in time, you're not happy, it is not a lock in contract.","start":1892.065,"end":1895.2849,"sentiment":"neutral","sentiment_score":-0.06621999403133112},{"text":"But, otherwise, by signing this, it allows us to service your account and manage everything for you in the meantime.","start":1895.505,"end":1901.22,"sentiment":"positive","sentiment_score":0.4787264376878738},{"text":"And as soon as that come back, I will let the team know, and we will action this investment change for you as well.","start":1901.5199,"end":1908.1,"sentiment":"positive","sentiment_score":0.353671890993913},{"text":"Yeah.","start":1910.735,"end":1911.135,"sentiment":"positive","sentiment_score":0.47169360518455505},{"text":"Beautiful.","start":1911.135,"end":1911.635,"sentiment":"positive","sentiment_score":0.7009564638137817}],"sentiment":"neutral","sentiment_score":0.2874534017155095,"num_words":63,"start":1892.065,"end":1911.635},{"sentences":[{"text":"Now there is one more document it will ask you to add a little signature for, and that is a tax file number form.","start":1911.7749,"end":1918.2749,"sentiment":"neutral","sentiment_score":0.2371891705940167},{"text":"Now this is just a compliance form just basically letting you know that we are keeping your tax file number secure and safe on file.","start":1918.495,"end":1927.67,"sentiment":"positive","sentiment_score":0.3668575370311737},{"text":"Yep.","start":1927.67,"end":1928.17,"sentiment":"neutral","sentiment_score":0.1684783697128296},{"text":"The last document you will see, you don't need to sign it.","start":1928.2301,"end":1930.7101,"sentiment":"neutral","sentiment_score":0.1400026505192121},{"text":"It's just been added there for your reference.","start":1930.7101,"end":1932.63,"sentiment":"neutral","sentiment_score":0.2138303741812706}],"sentiment":"neutral","sentiment_score":0.2631875955632755,"num_words":70,"start":1911.7749,"end":1932.63},{"sentences":[{"text":"It is just an updated financial services guide.","start":1932.63,"end":1935.6901,"sentiment":"neutral","sentiment_score":0.17122653499245644},{"text":"Again, you would have seen this one before.","start":1935.8301,"end":1937.5901,"sentiment":"neutral","sentiment_score":0.1880453210324049},{"text":"It is just a bit of an updated version.","start":1937.5901,"end":1939.6901,"sentiment":"neutral","sentiment_score":0.22128420405917698},{"text":"It is one that lets you know all the important information regarding us here at Oakview for you.","start":1940.625,"end":1946.225,"sentiment":"positive","sentiment_score":0.3537726485066944},{"text":"You will also see a bit of pictures of the team, so the advisers, our directors, and everyone.","start":1946.225,"end":1951.745,"sentiment":"neutral","sentiment_score":0.21582765546109942}],"sentiment":"neutral","sentiment_score":0.24784488780576674,"num_words":61,"start":1932.63,"end":1951.745},{"sentences":[{"text":"If you do have a look through it, you'll also see myself there if you do wanna put a face to the voice.","start":1951.745,"end":1957.38,"sentiment":"neutral","sentiment_score":0.1390113072550815},{"text":"Yep.","start":1958.8,"end":1959.3,"sentiment":"neutral","sentiment_score":0.1893116533756256},{"text":"And that was basically all the documents and everything that I kind of needed to run through on on my end.","start":1959.6001,"end":1965.06,"sentiment":"neutral","sentiment_score":0.220088521639506},{"text":"Now, Michael, do you have any questions for me otherwise at this point before I let you go and enjoy your evening?","start":1966.16,"end":1971.365,"sentiment":"neutral","sentiment_score":0.18192942914637653},{"text":"No?","start":1973.265,"end":1973.765,"sentiment":"neutral","sentiment_score":-0.0711354985833168}],"sentiment":"neutral","sentiment_score":0.1755844502545455,"num_words":68,"start":1951.745,"end":1973.765},{"sentences":[{"text":"Yeah.","start":1985.52,"end":1985.84,"sentiment":"neutral","sentiment_score":0.07051348686218262},{"text":"Sorry.","start":1985.84,"end":1986.16,"sentiment":"neutral","sentiment_score":0.02388421818614006},{"text":"Let me see if I can get up from what it was last last unreview just to give you that comparison.","start":1986.16,"end":1992.42,"sentiment":"neutral","sentiment_score":0.02160907844968495},{"text":"Let me see here.","start":1994.435,"end":1995.735,"sentiment":"neutral","sentiment_score":0.0355215584859252},{"text":"Now the last time let me just let this load here for you.","start":1996.515,"end":2005.255,"sentiment":"neutral","sentiment_score":0.028601426631212234}],"sentiment":"neutral","sentiment_score":0.02655232831602916,"num_words":40,"start":1985.52,"end":2005.255},{"sentences":[{"text":"So the last time we spoke with you, so when we did this was in March 2024.","start":2010.05,"end":2016.15,"sentiment":"neutral","sentiment_score":0.02547271374393912},{"text":"Your super super balance at that time was 246,000, and now it's at 307,490.","start":2017.81,"end":2030.365,"sentiment":"neutral","sentiment_score":0.23049915262631007},{"text":"So it's still growing well.","start":2031.6,"end":2033.3,"sentiment":"positive","sentiment_score":0.5959425628185272},{"text":"Like I said, most of the investments are doing well.","start":2033.92,"end":2037.46,"sentiment":"positive","sentiment_score":0.48735636472702026},{"text":"There was just that one investment that has underperformed, like I mentioned, that we do wanna look at changing through and make sure that thing let me have a look here for you.","start":2037.6,"end":2052.105,"sentiment":"neutral","sentiment_score":-0.03433326468097441}],"sentiment":"neutral","sentiment_score":0.1313962404722277,"num_words":79,"start":2010.05,"end":2052.105},{"sentences":[{"text":"So that was one that you were invested in.","start":2052.325,"end":2055.385,"sentiment":"neutral","sentiment_score":0.03303149425321155},{"text":"It was one of your your bigger ones, so it did take a little bit of a toll.","start":2055.845,"end":2059.58,"sentiment":"neutral","sentiment_score":-0.01113609162469705},{"text":"But let me have a look here.","start":2059.58,"end":2061.28,"sentiment":"neutral","sentiment_score":-0.011134595078017031},{"text":"So even though that one was underperforming, and like I said, you were invested in that one, the last twelve months, so even though we have seen overall in the market quite a bit of turbulent, which I'm sure you've heard on the news and everything like that, obviously, everything in The US and Trump and tariffs and everything, and, obviously, more recently, the war.","start":2061.74,"end":2081.9448,"sentiment":"neutral","sentiment_score":-0.09217284631270628},{"text":"So we have seen quite a turbulent year.","start":2082.085,"end":2084.565,"sentiment":"neutral","sentiment_score":-0.18217816203832626}],"sentiment":"neutral","sentiment_score":-0.06943709040321758,"num_words":107,"start":2052.325,"end":2084.565},{"sentences":[{"text":"But despite that, though, and despite that you had one investment that was kind of dragging things a little bit, your portfolio is still up after fees, which is great.","start":2084.565,"end":2094.6702,"sentiment":"neutral","sentiment_score":0.04416924354930719},{"text":"Now it is up by about 4.63% after fees, which is not which is not too bad given the market conditions we have.","start":2094.7302,"end":2106.025,"sentiment":"neutral","sentiment_score":0.22544002079445383},{"text":"We had one investment underperforming.","start":2106.025,"end":2109.005,"sentiment":"neutral","sentiment_score":-0.06941623240709305},{"text":"So when you have a look at all the others, you can see have done really well.","start":2109.145,"end":2113.245,"sentiment":"neutral","sentiment_score":0.28752606668893027},{"text":"So you can see, for example, the gold was up by 20%.","start":2113.37,"end":2118.59,"sentiment":"neutral","sentiment_score":0.2852531174818675}],"sentiment":"neutral","sentiment_score":0.16636893294494728,"num_words":87,"start":2084.565,"end":2118.59},{"sentences":[{"text":"You can see Japan.","start":2120.17,"end":2122.67,"sentiment":"neutral","sentiment_score":0.08055141195654869},{"text":"So one investment in Japan was up by 15.4%, and this is again given the market condition.","start":2122.73,"end":2129.465,"sentiment":"neutral","sentiment_score":0.32647016293862285},{"text":"You also had another investment.","start":2130.885,"end":2133.625,"sentiment":"neutral","sentiment_score":0.2668048650026321},{"text":"So the iShares S and P five hundred was up by 12.71%.","start":2133.7651,"end":2138.1052,"sentiment":"neutral","sentiment_score":0.30904674033323926},{"text":"You had a world investment that was up 18.63%.","start":2139.445,"end":2143.3052,"sentiment":"neutral","sentiment_score":0.3072056621313095}],"sentiment":"neutral","sentiment_score":0.29105605502077875,"num_words":47,"start":2120.17,"end":2143.3052},{"sentences":[{"text":"But a lot of the other investments and even your defensive investments were doing doing good.","start":2143.77,"end":2150.27,"sentiment":"positive","sentiment_score":0.46859761886298656},{"text":"Even, like, your cybersecurity was up by 8.8%.","start":2151.37,"end":2155.1501,"sentiment":"neutral","sentiment_score":0.2601368073374033},{"text":"So overall, the only reason that the total perform performance is a little bit less is because of that Benelon investment.","start":2156.09,"end":2165.9448,"sentiment":"neutral","sentiment_score":0.041243117302656174},{"text":"But the good thing now is that I was able to get in touch with you, which was great, or you called me back, which is fantastic.","start":2166.9648,"end":2171.9448,"sentiment":"positive","sentiment_score":0.6681058395791937},{"text":"So as soon as we get this document, we will get that out for you and swap it for the beta shares a 200.","start":2172.69,"end":2179.83,"sentiment":"neutral","sentiment_score":0.26369301478068036}],"sentiment":"positive","sentiment_score":0.3626276234087224,"num_words":96,"start":2143.77,"end":2179.83},{"sentences":[{"text":"And it is swapping one Australian investment for another one because we also wanna make sure that your portfolio is diversified.","start":2180.3699,"end":2187.655,"sentiment":"neutral","sentiment_score":0.1861294341229257},{"text":"We don't want everything in one market, one industry, so we wanna make sure it's very diversified.","start":2187.795,"end":2193.975,"sentiment":"neutral","sentiment_score":0.20203249331782847},{"text":"So we're swapping one Australian for another one, but the a 200 is a little bit cheaper for you, but also has performed better.","start":2194.115,"end":2203.61,"sentiment":"neutral","sentiment_score":0.23022193958361944},{"text":"So moving forward, even though if we if we see a couple of more fluctuations in the market, it should make things a little bit smoother for you.","start":2203.83,"end":2211.77,"sentiment":"neutral","sentiment_score":0.26988115693841663},{"text":"And like I said, when you have a look at the document, that was the only one that was down.","start":2212.07,"end":2216.445,"sentiment":"neutral","sentiment_score":0.016258609481155872}],"sentiment":"neutral","sentiment_score":0.18864037851718338,"num_words":110,"start":2180.3699,"end":2216.445},{"sentences":[{"text":"Everyone else was positive despite the last twelve months, so that's great.","start":2216.445,"end":2220.625,"sentiment":"neutral","sentiment_score":0.14635829720646143},{"text":"Yeah.","start":2221.3252,"end":2221.8252,"sentiment":"neutral","sentiment_score":0.06635531783103943},{"text":"Yeah.","start":2225.8052,"end":2226.3052,"sentiment":"neutral","sentiment_score":-0.011625860817730429},{"text":"It's been a lot.","start":2228.0452,"end":2229.345,"sentiment":"neutral","sentiment_score":-0.024522754829376936},{"text":"Yeah.","start":2232.54,"end":2233.04,"sentiment":"neutral","sentiment_score":0.0236712247133255}],"sentiment":"neutral","sentiment_score":0.09140048573087704,"num_words":19,"start":2216.445,"end":2233.04},{"sentences":[{"text":"Yeah.","start":2234.86,"end":2235.26,"sentiment":"neutral","sentiment_score":0.012918862514197826},{"text":"Of course.","start":2235.26,"end":2235.9202,"sentiment":"neutral","sentiment_score":-0.007601015269756317},{"text":"Mhmm.","start":2240.06,"end":2240.56,"sentiment":"neutral","sentiment_score":-0.030239231884479523},{"text":"Mhmm.","start":2240.62,"end":2241.12,"sentiment":"neutral","sentiment_score":-0.03481736779212952},{"text":"Yeah.","start":2244.075,"end":2244.575,"sentiment":"neutral","sentiment_score":-0.040965378284454346}],"sentiment":"neutral","sentiment_score":-0.018050857664396364,"num_words":6,"start":2234.86,"end":2244.575},{"sentences":[{"text":"Mhmm.","start":2252.715,"end":2253.035,"sentiment":"neutral","sentiment_score":0.005899360403418541},{"text":"Yep.","start":2253.035,"end":2253.535,"sentiment":"neutral","sentiment_score":0.02990703284740448},{"text":"No.","start":2257.34,"end":2257.82,"sentiment":"neutral","sentiment_score":-0.1534900963306427},{"text":"Typically not.","start":2257.82,"end":2258.78,"sentiment":"neutral","sentiment_score":-0.16991481184959412},{"text":"Now in order for me to tell you exactly, it'll have to run all the numbers for you.","start":2258.78,"end":2262.8801,"sentiment":"neutral","sentiment_score":-0.04832112188968393}],"sentiment":"neutral","sentiment_score":-0.0577084139475356,"num_words":23,"start":2252.715,"end":2262.8801},{"sentences":[{"text":"But, usually, every time I have because we do research and stuff all the time.","start":2264.7,"end":2268.8,"sentiment":"neutral","sentiment_score":0.035581907629966734},{"text":"And when when the market fluctuates, they tend to fluctuate everywhere.","start":2269.895,"end":2273.755,"sentiment":"neutral","sentiment_score":0.02617572976106947},{"text":"The the thing with how your portfolio is with Netwealth is the diversification.","start":2274.135,"end":2278.2349,"sentiment":"neutral","sentiment_score":0.25856464298871845},{"text":"So you will see that you have one, two, three, four, five, six, seven different investment options.","start":2278.535,"end":2283.42,"sentiment":"neutral","sentiment_score":0.21002900162163904},{"text":"Whereas if you were in, like, Sunsuper, you may have had, like, the one investment option.","start":2283.74,"end":2287.9,"sentiment":"neutral","sentiment_score":0.08257749699987471}],"sentiment":"neutral","sentiment_score":0.1260379858366731,"num_words":72,"start":2264.7,"end":2287.9},{"sentences":[{"text":"Yes.","start":2287.9,"end":2288.22,"sentiment":"neutral","sentiment_score":0.24646404385566711},{"text":"There could be a little bit of underlying, but it's just, like, one managed portfolio.","start":2288.22,"end":2291.9,"sentiment":"neutral","sentiment_score":0.2309176762898763},{"text":"So this gives you a lot more kind of diversification and transparency with your investment.","start":2291.9,"end":2296.48,"sentiment":"positive","sentiment_score":0.37851035594940186},{"text":"And over the the long term as well is which when when we look at the performance and the fees and everything like that, is that on a because you are in a high growth as well, so that can be, like, twelve month period where you you might not see as great return, but then the next twelve months, you might see, you know, super big returns.","start":2297.225,"end":2316.56,"sentiment":"neutral","sentiment_score":0.17915989535258098},{"text":"So we are looking at, like, your more long term.","start":2316.78,"end":2319.6,"sentiment":"neutral","sentiment_score":0.2562892779707909}],"sentiment":"neutral","sentiment_score":0.22140963478099315,"num_words":109,"start":2287.9,"end":2319.6},{"sentences":[{"text":"And as long as it continues to head in the right direction, which it is, and, obviously, we calculate everything after fees as well.","start":2319.66,"end":2326.635,"sentiment":"positive","sentiment_score":0.40157767695685226},{"text":"So making sure that net of fees, everything is going the right way, which is it which it is for you, it is still putting you in that better position.","start":2326.635,"end":2335.2148,"sentiment":"positive","sentiment_score":0.4659658819437027},{"text":"Yep.","start":2337.26,"end":2337.5,"sentiment":"neutral","sentiment_score":0.18694022297859192},{"text":"But it is very good question.","start":2337.5,"end":2338.78,"sentiment":"neutral","sentiment_score":0.20843453208605447},{"text":"Sorry.","start":2338.78,"end":2339.28,"sentiment":"neutral","sentiment_score":0.02319175750017166}],"sentiment":"positive","sentiment_score":0.40447709481081656,"num_words":62,"start":2319.66,"end":2339.28},{"sentences":[{"text":"Yeah.","start":2345.5,"end":2346.0,"sentiment":"neutral","sentiment_score":0.11191032081842422},{"text":"Yep.","start":2346.86,"end":2347.36,"sentiment":"neutral","sentiment_score":0.05867554247379303},{"text":"Yeah.","start":2349.355,"end":2349.855,"sentiment":"neutral","sentiment_score":0.030870474874973297},{"text":"Yeah.","start":2351.475,"end":2351.975,"sentiment":"neutral","sentiment_score":0.026941493153572083},{"text":"Yes.","start":2353.595,"end":2354.095,"sentiment":"neutral","sentiment_score":0.051524750888347626}],"sentiment":"neutral","sentiment_score":0.05598451644182205,"num_words":5,"start":2345.5,"end":2354.095},{"sentences":[{"text":"Yeah.","start":2354.9548,"end":2355.4548,"sentiment":"neutral","sentiment_score":0.03233294188976288},{"text":"And the next time, it's like, woah.","start":2355.835,"end":2357.595,"sentiment":"neutral","sentiment_score":0.007667854428291321},{"text":"Three seventy.","start":2357.595,"end":2358.4148,"sentiment":"neutral","sentiment_score":0.016450753435492516},{"text":"It it fluctuates.","start":2358.7148,"end":2359.6948,"sentiment":"neutral","sentiment_score":0.0052194831271966296},{"text":"Yeah.","start":2360.2349,"end":2360.7349,"sentiment":"neutral","sentiment_score":0.030556416139006615}],"sentiment":"neutral","sentiment_score":0.011794592519955975,"num_words":14,"start":2354.9548,"end":2360.7349},{"sentences":[{"text":"Yeah.","start":2366.24,"end":2366.6401,"sentiment":"neutral","sentiment_score":0.09591261297464372},{"text":"Yeah.","start":2366.6401,"end":2367.1401,"sentiment":"neutral","sentiment_score":0.13723276555538175},{"text":"Yeah.","start":2378.205,"end":2378.445,"sentiment":"neutral","sentiment_score":0.15500882267951965},{"text":"And that's also why it is good to do the reviews because it is a good checking point to see to be like, okay.","start":2378.445,"end":2385.725,"sentiment":"positive","sentiment_score":0.42808637022972107},{"text":"Well, what actually has happened and making sure that everything continues to align in the right way for you and keep growing.","start":2385.725,"end":2394.69,"sentiment":"positive","sentiment_score":0.4525704790245403}],"sentiment":"positive","sentiment_score":0.4207913801074028,"num_words":49,"start":2366.24,"end":2394.69},{"sentences":[{"text":"And with that high growth as well, like I said, sometimes over the long term, you will see that, but there will be obviously short term that sometimes there will be a little bit more fluctuations than others, and that is to be to be expected as well in a high growth portfolio.","start":2396.03,"end":2413.325,"sentiment":"neutral","sentiment_score":0.07879215078252666},{"text":"Yeah.","start":2413.7852,"end":2414.2852,"sentiment":"neutral","sentiment_score":0.04313771426677704},{"text":"Yeah.","start":2430.695,"end":2431.195,"sentiment":"neutral","sentiment_score":-0.00412387028336525},{"text":"So compounding.","start":2431.495,"end":2432.395,"sentiment":"neutral","sentiment_score":0.0031780702993273735},{"text":"Yeah.","start":2433.0952,"end":2433.5952,"sentiment":"neutral","sentiment_score":0.005718963220715523}],"sentiment":"neutral","sentiment_score":0.0728805679185637,"num_words":58,"start":2396.03,"end":2433.5952},{"sentences":[{"text":"Yeah.","start":2439.975,"end":2440.38,"sentiment":"neutral","sentiment_score":0.015088668093085287},{"text":"And that makes a bigger difference because correct.","start":2440.8599,"end":2444.6199,"sentiment":"neutral","sentiment_score":0.02826062822714448},{"text":"Because if you have a 100,000 and you have 5% of that, you know, versus 5% of 300 thou thousand, it's making a big difference, and it all compounds as well.","start":2444.6199,"end":2458.395,"sentiment":"neutral","sentiment_score":0.0489678178583422},{"text":"So the more you obviously have in, the quicker your like, the 5% is going to give you more and more and more.","start":2458.395,"end":2465.375,"sentiment":"neutral","sentiment_score":0.08410684731991394},{"text":"So that's that's that's really good.","start":2467.45,"end":2469.87,"sentiment":"neutral","sentiment_score":0.14721237123012543}],"sentiment":"neutral","sentiment_score":0.06633199656895106,"num_words":69,"start":2439.975,"end":2469.87},{"sentences":[{"text":"Correct.","start":2475.6902,"end":2476.1902,"sentiment":"neutral","sentiment_score":0.09744933247566225},{"text":"Oh, yes.","start":2478.57,"end":2479.29,"sentiment":"neutral","sentiment_score":0.08930357545614243},{"text":"Exactly.","start":2479.29,"end":2479.79,"sentiment":"neutral","sentiment_score":0.1074422523379326},{"text":"Don't don't let value.","start":2480.01,"end":2481.23,"sentiment":"neutral","sentiment_score":0.05431137513369322},{"text":"Yes.","start":2482.045,"end":2482.545,"sentiment":"neutral","sentiment_score":0.08999218046665192}],"sentiment":"neutral","sentiment_score":0.07674849074747828,"num_words":9,"start":2475.6902,"end":2482.545},{"sentences":[{"text":"But long term, yes, it will.","start":2483.405,"end":2485.585,"sentiment":"neutral","sentiment_score":0.11626382047931354},{"text":"So so, yeah, that's that's great.","start":2487.485,"end":2489.725,"sentiment":"positive","sentiment_score":0.49811839560667676},{"text":"Very good question, sir.","start":2489.725,"end":2490.845,"sentiment":"positive","sentiment_score":0.5344193503260612},{"text":"And let me know how you go with NetWell if you have any issues accessing your account because that is good to check every now and then for you.","start":2490.845,"end":2496.865,"sentiment":"neutral","sentiment_score":0.20968640672749486},{"text":"Yeah.","start":2499.61,"end":2500.11,"sentiment":"neutral","sentiment_score":0.08905266225337982}],"sentiment":"neutral","sentiment_score":0.26073759032980254,"num_words":46,"start":2483.405,"end":2500.11},{"sentences":[{"text":"Yep.","start":2503.29,"end":2503.79,"sentiment":"neutral","sentiment_score":0.09855671972036362},{"text":"Yep.","start":2504.09,"end":2504.59,"sentiment":"neutral","sentiment_score":0.0889640748500824},{"text":"That's all good.","start":2507.77,"end":2508.91,"sentiment":"positive","sentiment_score":0.4404214918613434},{"text":"But you don't have any other questions, Michael, I will let you go and enjoy your evening.","start":2509.85,"end":2513.2952,"sentiment":"positive","sentiment_score":0.4129275609465206},{"text":"Like I said, keep a lookout for that email.","start":2513.2952,"end":2515.235,"sentiment":"neutral","sentiment_score":0.29720400439368355}],"sentiment":"positive","sentiment_score":0.36139967244478965,"num_words":31,"start":2503.29,"end":2515.235},{"sentences":[{"text":"Let me know if you have any questions, though, in regards to it.","start":2516.175,"end":2519.715,"sentiment":"neutral","sentiment_score":0.14026270405604288},{"text":"Otherwise, I'm happy.","start":2520.735,"end":2522.115,"sentiment":"positive","sentiment_score":0.3603442112604777},{"text":"Yep.","start":2522.575,"end":2523.075,"sentiment":"neutral","sentiment_score":0.05480431765317917},{"text":"Yep.","start":2524.61,"end":2525.11,"sentiment":"neutral","sentiment_score":0.013426057994365692},{"text":"Yep.","start":2526.05,"end":2526.55,"sentiment":"neutral","sentiment_score":0.06927072256803513}],"sentiment":"neutral","sentiment_score":0.1601025728802932,"num_words":19,"start":2516.175,"end":2526.55},{"sentences":[{"text":"And this should just be the true document.","start":2526.61,"end":2528.1301,"sentiment":"positive","sentiment_score":0.3386227171868086},{"text":"It should automatically prompt it, and I will get notified when you have signed.","start":2528.1301,"end":2531.97,"sentiment":"neutral","sentiment_score":0.28134816672120777},{"text":"So I'll keep a lookout for it.","start":2531.97,"end":2533.25,"sentiment":"neutral","sentiment_score":0.26942483867917744},{"text":"And then as soon as I see that comes back, I will let the investment team know, and we will change that one investment for you.","start":2533.25,"end":2538.645,"sentiment":"neutral","sentiment_score":0.14457629105219474},{"text":"Yep.","start":2539.845,"end":2540.345,"sentiment":"positive","sentiment_score":0.34405264258384705}],"sentiment":"neutral","sentiment_score":0.22565832414797374,"num_words":56,"start":2526.61,"end":2540.345},{"sentences":[{"text":"Perfect.","start":2540.565,"end":2541.045,"sentiment":"positive","sentiment_score":0.7108469009399414},{"text":"Well, if there is anything else that you need at any point in time, though, Michael, just let me know, and we'll be happy to put you in for a bit of a catch up.","start":2541.045,"end":2548.053,"sentiment":"positive","sentiment_score":0.3621651700564793},{"text":"No no problem at all.","start":2550.9329,"end":2552.213,"sentiment":"positive","sentiment_score":0.5079813599586487},{"text":"We'll speak soon.","start":2552.213,"end":2553.1929,"sentiment":"positive","sentiment_score":0.38243401050567627},{"text":"Alright.","start":2554.9329,"end":2555.4329,"sentiment":"neutral","sentiment_score":0.1992269605398178}],"sentiment":"positive","sentiment_score":0.38384585877259575,"num_words":45,"start":2540.565,"end":2555.4329},{"sentences":[{"text":"Bye.","start":2555.493,"end":2555.993,"sentiment":"neutral","sentiment_score":-0.11838844418525696}],"sentiment":"neutral","sentiment_score":-0.11838844418525696,"num_words":1,"start":2555.493,"end":2555.993}]}}]},{"alternatives":[{"transcript":"Yeah. Good afternoon, Veronica. It's Mick Bursey here. I've just been transferred. I had an appointment this afternoon, and I've only just gotten home from work just for a review. Yeah. No. I I didn't hear it ring at all. Yeah. So whether or not it was still hooked up to the phone, I'm not a 100% sure. But yeah. And I did completely forget about it too. It's just that I saw that missed call. But I'm pretty sure she said she's gonna flick me a message through just to remind me, but I didn't yeah. That didn't come through, and I would have forgot anyway. So it doesn't matter. Yeah. Yeah. Yep. Yep. Yeah. Just basically your last one, just to catch up, just see where everything's at. Yeah. Yep. Yeah. Yep. Yep. The the wife or the children? I put her down. Pretty sure she should be down as, like, a beneficiary. Yeah. That's right. Yeah. I'm supposed to think you have me worried then. I thought I had yeah. I'm sure I had all that done. Okay. Yep. Yeah. Yep. Yep. 0428 90230 5. Yeah. Yep. It has, actually. Still scaffolding, but I'm yeah. I'm just with a different company, and I'm in town back at home. Sorry. I've just I started February 4 last year. Yeah. Yeah. It's not bad. It's work. You know? No one likes work. Well, I don't. Yes. Sun's Metal. Sun's Metals. How much? Oh, good question. I think per year, it's up to about 97 or something, I think. Just roughly put that because they're they're a bit weird, like yeah. Just like your payslips don't get emailed. They say, I've got to log on to the computer sort of thing to get them and log in to this. Yeah. You just don't get them sent to your phone, so so to speak. So I could have tracked that down for you, but I didn't yeah. I didn't think that we'd Yeah. No. I haven't. It's just that's that's just salary. So that's yeah. Pretty much there. It'd be either 97 or I think $90.97 and a half. One of the two, I'm pretty sure. But I'll double I can double check if you need to or if it's gonna make any difference. Oh, no. No. Okay. I think it's just the standard, to be honest. I once again, you caught me off guard. I'd I'd be out it it'd be all it'd be all there on the payslip. But like I said, I'd I'd have to get the daughter to grab a computer, load it up, and try and log into it and all that shit. Yeah. Yep. Yep. No. Yep. It's well, it's hard to say at the moment. Like, with everything going on, it could be a bit more, could be, yeah, a bit less. But if it's around that, yeah, like yeah. It wouldn't. Yeah. Well, the minister of war and finance is right here. Hang on just one second. Roughly. Okay. So you've got down 600 or something? On the home loan? Oh. Farm home loan? Around about 500, something like that. Yep. No. That's changed. Wow. Yeah. Well, I've just recently traded my old one in and just got one of those great walls or whatever. So that was $40.43 grand. And the wife still yeah. The wife still got her Mazda, and that's well, I don't know. About say about 20, roughly. $18.20. Yeah. Like, how does who knows? Could change. Yeah. For sure. Yes. Yeah. 20. Nah. Nah. Yep. No. I've had no. No injuries or anything called that. No. I only use your standard bolt iron and, yeah, Pendle, that sort of stuff. Oh, I I did speak to Sev a few years back. It was 2022. I was in I was in a car accident on the way to work. Yep. That's the one. Yep. So it is yeah. So it's obviously yeah. You've got it documented there, but, like, last couple of years, it hasn't been too bad. But then, yeah, it's just started to go shit for the last probably, I don't know, six months, twelve months, so to speak. Yeah. I'm still working. Yeah. Yeah. You just, yeah, just learn the deal for a bit. But, yeah, seeing chiropractor and that sort of thing every fortnight and all that sort goes with it. Yeah. Oh, it hasn't been for for the last bit. Yeah. So I don't know. Like, yeah, like I said, to be honest with you, when I went and saw I went and saw a different chiropractor because they're like everything. You walk in in a couple of minutes, and then they're sending you on your way again, and you're not getting any results. But he seems to think that when I actually had my injury, there was a tear or something similar to that or the disc or the a tear that never actually healed properly. So they, yeah, sent me back to work and yeah. So, basically, I've been working on it, and it's just not not healed. So it's just constantly yeah. So that's what he reckons anyway. So he might be on to something. But yeah. Yeah. We do. Yep. Yep. No. My only has been handling me about that. No. We do need to sort something. Yeah. Yep. No. We don't, but it's yeah. Another one. Oh, no. No. That's no. That's okay. Yeah. Yep. Yep. It's sort of that sort of stuff probably a bit easier doing a bit doing it local, you know, in case there's any dramas or you know what I mean? Yeah. No. Just a better back. It's my main one. But yeah. No. Just just yeah. Just that's it. Just the usual, like, everyone else stuck in the groin. Yeah. This Friday good? No. I've yeah. Obviously, like everything with that peanut Albanese, like, everything's yeah. It just changes to spook. You know what I mean? So, yeah, I probably won't even get a chance to access it the way he's gone. I'll probably be turning up tulips by then. At what? Sorry. It just cut out. At 66 0. Okay. Yeah. Okay. Yep. Righty. Yeah. Right. Bob. Alright. God knows how long ago when I submitted that. It was probably ages ago. You know yourself the price of everything at the moment. Well, I'm just paying not long ago $3 in diesel. You know? So I don't think a thousand well, a thousand would probably cover me just for the for the weekend. Yeah. No. Yeah. I don't know. Like, what does it does it change the amount that like, if I say yeah. If if I say it said more, then what what does that change? Okay. Yeah. Yeah. Yeah. Yeah. Okay. Yep. That's what I mean. Yeah. Yep. Yep. Mhmm. Yeah. I was gonna say oh, sorry to cut you off. I was gonna say, well, at the moment, like, why are you thinking you'd probably go with the 2, like, roughly around, you know, 1,500 to 2, something like that maybe. Yeah. I wouldn't be going $5.05 grand. Well, that's getting a bit well, that's it's alright if you're on, you know, 300 or $400 a year. Yep. Yep. No. So it was high, moderate one, or it was high then moderate? Oh, high on well, as I said, I yeah. I don't know. It's it's tough on what What currently am am I on at the moment? Oh, well. Yep. Yeah. Okay. Well, just yeah. I'm happy to keep rolling with that. Yeah. Yeah. Yep. No. I'm not oh, yeah. I'm just no. Mhmm. Yep. Yes. Yep. Yep. Yep. Yep. Yep. Yeah. Yep. Yep. Yeah. That she did tell me that. Yeah. Yep. Yep. Yeah. Yeah. Exactly. Okay. Yep. Yeah. Yeah. Well yeah. Yeah. And and just while I've sorry. Just while I've got you on that, when when you say you're, like, you can't go back, if that's like if you're injured at work or if you're injured, what's as I said, it's been a while since I've touched base on that. So so what's yeah. When you yeah. Yep. Yep. Okay. So it's basically they they've got to declare, yep. You can never go back to work again. Yeah. Right. Okay. Yep. Well, that's what I did. Yeah. Yep. Yep. Yeah. Yeah. Oh, no. But that's a that's a that's a sort of a gray area as well in the fact well, because I've been through it before. Like, I was going through all this stuff with my back, and that was through work cover. And I had my doctor stating, yep. You'd you know, you need this. Just for an example, you need and then WorkCover would go, oh, no. Well, our doctor I said, well, I haven't seen your doctor. So he's I'm not dealing. So, you know, you always you always get doctors that are covering one side of the party regardless, and I don't you know, I've been through it, so I don't care what anyone says. And then, yeah, they'll they'll always do their best to narrow it down to just give you that one line that says, no. No. You'll be right to go back to work. And then as I said, yeah, all good. And then now now we're back starting to play up again. You know what I mean? So they sort of they didn't cover their ass, but sort of working work covers favor. Yeah. Okay. Yep. Yeah. Okay. Yep. Yep. Yep. Yeah. Okay. Fair enough. Yes. Yeah. But yeah. Okay. Alright. Yep. Yep. Okay. Yeah. Because I think originally what we have is just sort of like a massive, well, not massive, but it was a fairly substantial increase in that. Yeah? Yeah. Yeah. And at that time too, be sorry. At that time too, before I even had the accident, like, I've worked most of my life and then nothing's happened. So you're paying that you know, regardless, just for example, it's probably more now. Let's say you're paying $50 a week $80 a week, and it's just yeah. And you haven't used it for twenty years. It's like yeah. No. It is. Yeah. So to just just to to to bump up that if if I was to bump it up, so you said it's $6.80 or something like that or or what what would the next increase be to cover? Yep. Okay. But see, that's that's probably a yeah. That's that's probably a well, I don't know what you'd say there either because, like, I've got the 680 coverage, and that was prior to anything happening sort of thing. Like like, now if I went and did, I don't know, say, on medical or something like that, and they go, oh, shit. Then they could say, well, no. You're not covered for 6 80. You're covered now for 400. So Yep. Which would yep. Yeah. That's right. So I'd technically technically for more back in that now, I'd be covered for that. Yeah. I would be. No. Because it was well before, but that's when prices were way low and that and everything too. And, anyway, that's all good. But like I said now, I could I could go, oh, well, you know, you hit me back screwed, whatever. I'll go and get more. And then and then I'll come in and they say, no. Well, now we've done all this. We've looked at all this. Now your coverage is four 100. You know what I mean? Yeah. Yep. That's right. Yeah. Okay. Yeah. That's right. Yeah. So I'll leave it as is then. Yeah. Yeah. Yep. I know how they work. Yep. Yep. Yep. Yep. No. A 100%. Yeah. That's that's yep. Good. Yep. Yep. Yep. Wait. Well, we'll leave that at that then. No. That's all good. Yep. Yep. Yep. Mhmm. Yep. Yeah. Right. Yep. Mhmm. Yep. Okay. Is that just a matter of just signing it, like DocuSign? Yeah. Okay. Yep. Yep. Okay. Yep. Yep. Oh, okay. Alright. Yeah. Yeah. Yes. Yep. Yeah. I'll do that tonight anyway. Yep. Mhmm. Okay. No worries. Yep. No. Basically, just if you could give me just the last one is just how how how it has been going pretty much since I've signed up and, like, yeah, how how my super is traveling, basically. Yeah. Yep. Yep. Yeah. Right. Mhmm. Yep. So did how much did that sort of drop it off or it didn't too much? Or Yep. Yep. Yeah. Okay. Yep. Yeah. Yep. Okay. Yeah. Yep. Yeah. Yeah. Yes. Yep. Yeah. And, like, since I sort of like, I think pretty much when I signed up, that's when COVID hit, and then it was then it was a war, and then there was something else. I was like, yeah. That's my, yeah, that's my typical luck sort of thing. But and just one more quick well, just say for argument's sake, when I when I did sign up, whatever had, it wasn't a great deal because, like, you know, being scaffolded, you don't think about super and all that sort of shit. But when when I did sign up and, like, as from then to now, like, if I had a stuck with, say, like, Sunsuper, which is what I was with, like, I wouldn't be anywhere near that, obviously, where I'm at now. No. Yeah. No. That's alright. Yep. Mhmm. Okay. Yep. Yeah. Yeah. Yeah. Yep. Yep. Yep. Mhmm. Okay. Yep. Alright. Yes. Oh, yeah. It's just that when you do like, for me, like, when you do get on and see it, you look, say, for argument's sake, it's 02:40, and then you oh, yeah. Yeah. It's sort of slowly moving. The next time you look, it might be down to, I don't know, 02:33. Oh, what's going on? And you know what I mean? It's like, it just doesn't yeah. Three zero seven sort of thing. But, yeah, you sort of think, oh, you know? I guess it's like in this everyone's expect to sign up, you know, go for it, and then you expect after five years, you expect to look at, oh, yeah. Look. It's sitting at 700,000. You know? Oh, I wish I'd but, you know, I know it doesn't work like that, but that's just how everyone thinks, I suppose. So Yeah. Yep. And but I guess I guess how it works too, it's like yeah. I suppose, like, when I started, I can't even remember. Like, what it wasn't wasn't a great amount either. It might have been around a 100,000 or something like that. So, I mean, you guys have only then at that stage, you've only got a 100,000 to work with. You know what I mean? And so as it sort of, I guess, as this is my question. As it I guess, as as it as it grows, and instead of a 100, you've got 300,000 to shuffle around and try yeah. Yep. It's like a casino. Yep. Yep. Yep. I'm with you. Yep. Yep. Mhmm. Yep. Yep. Yeah. I'm yeah. So, like, as I said, yeah. But yeah. Yep. So we get suffering the four, you know, five, and then it's more that you yeah. Yeah. You should start seeing it should start growing a bit more. Well, providing on how things go. Yeah. Yeah. Yeah. Yep. I'm with you. No worries. Yeah. Yeah. I'll get on to I've got Friday's. I'll I'll have to just, yeah, get in and give them a call and try and sort it out on Friday, providing I yeah. My memory holds up. But yeah. No worries. Thank you. Yeah. Yeah. No. That's all good. I'll just look for the the the files or when I open them up and then whatever needs to sign, and I'll just sign. Yep. Okay. Sweet. Yep. Mhmm. No worries at all. Awesome. Yep. Alright. Too easy. Thanks for that. Appreciate it. Alright. Thank you. 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Good afternoon, Veronica. It's Mick Bursey here. I've just been transferred. I had an appointment this afternoon, and I've only just gotten home from work just for a review.\n\nYeah. No. I I didn't hear it ring at all. Yeah. So whether or not it was still hooked up to the phone, I'm not a 100% sure.\n\nBut yeah. And I did completely forget about it too. It's just that I saw that missed call. But I'm pretty sure she said she's gonna flick me a message through just to remind me, but I didn't yeah. That didn't come through, and I would have forgot anyway.\n\nSo it doesn't matter. Yeah. Yeah. Yep. Yep.\n\nYeah. Just basically your last one, just to catch up, just see where everything's at. Yeah. Yep. Yeah.\n\nYep. Yep. The the wife or the children? I put her down. Pretty sure she should be down as, like, a beneficiary.\n\nYeah. That's right. Yeah. I'm supposed to think you have me worried then. I thought I had yeah.\n\nI'm sure I had all that done. Okay. Yep. Yeah. Yep.\n\nYep. 0428 90230 5. Yeah. Yep. It has, actually.\n\nStill scaffolding, but I'm yeah. I'm just with a different company, and I'm in town back at home. Sorry. I've just I started February 4 last year. Yeah.\n\nYeah. It's not bad. It's work. You know? No one likes work.\n\nWell, I don't. Yes. Sun's Metal. Sun's Metals. How much?\n\nOh, good question. I think per year, it's up to about 97 or something, I think. Just roughly put that because they're they're a bit weird, like yeah. Just like your payslips don't get emailed. They say, I've got to log on to the computer sort of thing to get them and log in to this.\n\nYeah. You just don't get them sent to your phone, so so to speak. So I could have tracked that down for you, but I didn't yeah. I didn't think that we'd Yeah. No.\n\nI haven't. It's just that's that's just salary. So that's yeah. Pretty much there. It'd be either 97 or I think $90.97 and a half.\n\nOne of the two, I'm pretty sure. But I'll double I can double check if you need to or if it's gonna make any difference. Oh, no. No. Okay.\n\nI think it's just the standard, to be honest. I once again, you caught me off guard. I'd I'd be out it it'd be all it'd be all there on the payslip. But like I said, I'd I'd have to get the daughter to grab a computer, load it up, and try and log into it and all that shit. Yeah.\n\nYep. Yep. No. Yep. It's well, it's hard to say at the moment.\n\nLike, with everything going on, it could be a bit more, could be, yeah, a bit less. But if it's around that, yeah, like yeah. It wouldn't. Yeah. Well, the minister of war and finance is right here.\n\nHang on just one second. Roughly. Okay. So you've got down 600 or something? On the home loan?\n\nOh. Farm home loan? Around about 500, something like that. Yep. No.\n\nThat's changed. Wow. Yeah. Well, I've just recently traded my old one in and just got one of those great walls or whatever. So that was $40.43 grand.\n\nAnd the wife still yeah. The wife still got her Mazda, and that's well, I don't know. About say about 20, roughly. $18.20. Yeah.\n\nLike, how does who knows? Could change. Yeah. For sure. Yes.\n\nYeah. 20. Nah. Nah. Yep.\n\nNo. I've had no. No injuries or anything called that. No. I only use your standard bolt iron and, yeah, Pendle, that sort of stuff.\n\nOh, I I did speak to Sev a few years back. It was 2022. I was in I was in a car accident on the way to work. Yep. That's the one.\n\nYep. So it is yeah. So it's obviously yeah. You've got it documented there, but, like, last couple of years, it hasn't been too bad. But then, yeah, it's just started to go shit for the last probably, I don't know, six months, twelve months, so to speak.\n\nYeah. I'm still working. Yeah. Yeah. You just, yeah, just learn the deal for a bit.\n\nBut, yeah, seeing chiropractor and that sort of thing every fortnight and all that sort goes with it. Yeah. Oh, it hasn't been for for the last bit. Yeah. So I don't know.\n\nLike, yeah, like I said, to be honest with you, when I went and saw I went and saw a different chiropractor because they're like everything. You walk in in a couple of minutes, and then they're sending you on your way again, and you're not getting any results. But he seems to think that when I actually had my injury, there was a tear or something similar to that or the disc or the a tear that never actually healed properly. So they, yeah, sent me back to work and yeah. So, basically, I've been working on it, and it's just not not healed.\n\nSo it's just constantly yeah. So that's what he reckons anyway. So he might be on to something. But yeah. Yeah.\n\nWe do. Yep. Yep. No. My only has been handling me about that.\n\nNo. We do need to sort something. Yeah. Yep. No.\n\nWe don't, but it's yeah. Another one. Oh, no. No. That's no.\n\nThat's okay. Yeah. Yep. Yep. It's sort of that sort of stuff probably a bit easier doing a bit doing it local, you know, in case there's any dramas or you know what I mean?\n\nYeah. No. Just a better back. It's my main one. But yeah.\n\nNo. Just just yeah. Just that's it. Just the usual, like, everyone else stuck in the groin. Yeah.\n\nThis Friday good? No. I've yeah. Obviously, like everything with that peanut Albanese, like, everything's yeah. It just changes to spook.\n\nYou know what I mean? So, yeah, I probably won't even get a chance to access it the way he's gone. I'll probably be turning up tulips by then. At what? Sorry.\n\nIt just cut out. At 66 0. Okay. Yeah. Okay.\n\nYep. Righty. Yeah. Right. Bob.\n\nAlright. God knows how long ago when I submitted that. It was probably ages ago. You know yourself the price of everything at the moment. Well, I'm just paying not long ago $3 in diesel.\n\nYou know? So I don't think a thousand well, a thousand would probably cover me just for the for the weekend. Yeah. No. Yeah.\n\nI don't know. Like, what does it does it change the amount that like, if I say yeah. If if I say it said more, then what what does that change? Okay. Yeah.\n\nYeah. Yeah. Yeah. Okay. Yep.\n\nThat's what I mean. Yeah. Yep. Yep. Mhmm.\n\nYeah. I was gonna say oh, sorry to cut you off. I was gonna say, well, at the moment, like, why are you thinking you'd probably go with the 2, like, roughly around, you know, 1,500 to 2, something like that maybe. Yeah. I wouldn't be going $5.05 grand.\n\nWell, that's getting a bit well, that's it's alright if you're on, you know, 300 or $400 a year. Yep. Yep. No. So it was high, moderate one, or it was high then moderate?\n\nOh, high on well, as I said, I yeah. I don't know. It's it's tough on what What currently am am I on at the moment? Oh, well. Yep.\n\nYeah. Okay. Well, just yeah. I'm happy to keep rolling with that. Yeah.\n\nYeah. Yep. No. I'm not oh, yeah. I'm just no.\n\nMhmm. Yep. Yes. Yep. Yep.\n\nYep. Yep. Yep. Yeah. Yep.\n\nYep. Yeah. That she did tell me that. Yeah. Yep.\n\nYep. Yeah. Yeah. Exactly. Okay.\n\nYep. Yeah. Yeah. Well yeah. Yeah.\n\nAnd and just while I've sorry. Just while I've got you on that, when when you say you're, like, you can't go back, if that's like if you're injured at work or if you're injured, what's as I said, it's been a while since I've touched base on that. So so what's yeah. When you yeah. Yep.\n\nYep. Okay. So it's basically they they've got to declare, yep. You can never go back to work again. Yeah.\n\nRight. Okay. Yep. Well, that's what I did. Yeah.\n\nYep. Yep. Yeah. Yeah. Oh, no.\n\nBut that's a that's a that's a sort of a gray area as well in the fact well, because I've been through it before. Like, I was going through all this stuff with my back, and that was through work cover. And I had my doctor stating, yep. You'd you know, you need this. Just for an example, you need and then WorkCover would go, oh, no.\n\nWell, our doctor I said, well, I haven't seen your doctor. So he's I'm not dealing. So, you know, you always you always get doctors that are covering one side of the party regardless, and I don't you know, I've been through it, so I don't care what anyone says. And then, yeah, they'll they'll always do their best to narrow it down to just give you that one line that says, no. No.\n\nYou'll be right to go back to work. And then as I said, yeah, all good. And then now now we're back starting to play up again. You know what I mean? So they sort of they didn't cover their ass, but sort of working work covers favor.\n\nYeah. Okay. Yep. Yeah. Okay.\n\nYep. Yep. Yep. Yeah. Okay.\n\nFair enough. Yes. Yeah. But yeah. Okay.\n\nAlright. Yep. Yep. Okay. Yeah.\n\nBecause I think originally what we have is just sort of like a massive, well, not massive, but it was a fairly substantial increase in that. Yeah? Yeah. Yeah. And at that time too, be sorry.\n\nAt that time too, before I even had the accident, like, I've worked most of my life and then nothing's happened. So you're paying that you know, regardless, just for example, it's probably more now. Let's say you're paying $50 a week $80 a week, and it's just yeah. And you haven't used it for twenty years. It's like yeah.\n\nNo. It is. Yeah. So to just just to to to bump up that if if I was to bump it up, so you said it's $6.80 or something like that or or what what would the next increase be to cover? Yep.\n\nOkay. But see, that's that's probably a yeah. That's that's probably a well, I don't know what you'd say there either because, like, I've got the 680 coverage, and that was prior to anything happening sort of thing. Like like, now if I went and did, I don't know, say, on medical or something like that, and they go, oh, shit. Then they could say, well, no.\n\nYou're not covered for 6 80. You're covered now for 400. So Yep. Which would yep. Yeah.\n\nThat's right. So I'd technically technically for more back in that now, I'd be covered for that. Yeah. I would be. No.\n\nBecause it was well before, but that's when prices were way low and that and everything too. And, anyway, that's all good. But like I said now, I could I could go, oh, well, you know, you hit me back screwed, whatever. I'll go and get more. And then and then I'll come in and they say, no.\n\nWell, now we've done all this. We've looked at all this. Now your coverage is four 100. You know what I mean? Yeah.\n\nYep. That's right. Yeah. Okay. Yeah.\n\nThat's right. Yeah. So I'll leave it as is then. Yeah. Yeah.\n\nYep. I know how they work. Yep. Yep. Yep.\n\nYep. No. A 100%. Yeah. That's that's yep.\n\nGood. Yep. Yep. Yep. Wait.\n\nWell, we'll leave that at that then. No. That's all good. Yep. Yep.\n\nYep. Mhmm. Yep. Yeah. Right.\n\nYep. Mhmm. Yep. Okay. Is that just a matter of just signing it, like DocuSign?\n\nYeah. Okay. Yep. Yep. Okay.\n\nYep. Yep. Oh, okay. Alright. Yeah.\n\nYeah. Yes. Yep. Yeah. I'll do that tonight anyway.\n\nYep. Mhmm. Okay. No worries. Yep.\n\nNo. Basically, just if you could give me just the last one is just how how how it has been going pretty much since I've signed up and, like, yeah, how how my super is traveling, basically. Yeah. Yep. Yep.\n\nYeah. Right. Mhmm. Yep. So did how much did that sort of drop it off or it didn't too much?\n\nOr Yep. Yep. Yeah. Okay. Yep.\n\nYeah. Yep. Okay. Yeah. Yep.\n\nYeah. Yeah. Yes. Yep. Yeah.\n\nAnd, like, since I sort of like, I think pretty much when I signed up, that's when COVID hit, and then it was then it was a war, and then there was something else. I was like, yeah. That's my, yeah, that's my typical luck sort of thing. But and just one more quick well, just say for argument's sake, when I when I did sign up, whatever had, it wasn't a great deal because, like, you know, being scaffolded, you don't think about super and all that sort of shit. But when when I did sign up and, like, as from then to now, like, if I had a stuck with, say, like, Sunsuper, which is what I was with, like, I wouldn't be anywhere near that, obviously, where I'm at now.\n\nNo. Yeah. No. That's alright. Yep.\n\nMhmm. Okay. Yep. Yeah. Yeah.\n\nYeah. Yep. Yep. Yep. Mhmm.\n\nOkay. Yep. Alright. Yes. Oh, yeah.\n\nIt's just that when you do like, for me, like, when you do get on and see it, you look, say, for argument's sake, it's 02:40, and then you oh, yeah. Yeah. It's sort of slowly moving. The next time you look, it might be down to, I don't know, 02:33. Oh, what's going on?\n\nAnd you know what I mean? It's like, it just doesn't yeah. Three zero seven sort of thing. But, yeah, you sort of think, oh, you know? I guess it's like in this everyone's expect to sign up, you know, go for it, and then you expect after five years, you expect to look at, oh, yeah.\n\nLook. It's sitting at 700,000. You know? Oh, I wish I'd but, you know, I know it doesn't work like that, but that's just how everyone thinks, I suppose. So Yeah.\n\nYep. And but I guess I guess how it works too, it's like yeah. I suppose, like, when I started, I can't even remember. Like, what it wasn't wasn't a great amount either. It might have been around a 100,000 or something like that.\n\nSo, I mean, you guys have only then at that stage, you've only got a 100,000 to work with. You know what I mean? And so as it sort of, I guess, as this is my question. As it I guess, as as it as it grows, and instead of a 100, you've got 300,000 to shuffle around and try yeah. Yep.\n\nIt's like a casino. Yep. Yep. Yep. I'm with you.\n\nYep. Yep. Mhmm. Yep. Yep.\n\nYeah. I'm yeah. So, like, as I said, yeah. But yeah. Yep.\n\nSo we get suffering the four, you know, five, and then it's more that you yeah. Yeah. You should start seeing it should start growing a bit more. Well, providing on how things go. Yeah.\n\nYeah. Yeah. Yep. I'm with you. No worries.\n\nYeah. Yeah. I'll get on to I've got Friday's. I'll I'll have to just, yeah, get in and give them a call and try and sort it out on Friday, providing I yeah. My memory holds up.\n\nBut yeah. No worries. Thank you. Yeah. Yeah.\n\nNo. That's all good. I'll just look for the the the files or when I open them up and then whatever needs to sign, and I'll just sign. Yep. Okay.\n\nSweet. Yep. Mhmm. No worries at all. Awesome.\n\nYep. Alright. Too easy. Thanks for that. Appreciate it.\n\nAlright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.16,"end":4.4,"sentiment":"neutral","sentiment_score":0.1319153904914856},{"text":"Good afternoon, Veronica.","start":4.4,"end":5.52,"sentiment":"neutral","sentiment_score":0.2753146042426427},{"text":"It's Mick Bursey here.","start":5.52,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.17933997884392738},{"text":"I've just been transferred.","start":6.7999997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.14150552824139595},{"text":"I had an appointment this afternoon, and I've only just gotten home from work just for a review.","start":7.9199996,"end":12.5,"sentiment":"neutral","sentiment_score":0.10592151226268874}],"sentiment":"neutral","sentiment_score":0.13826094840963682,"num_words":30,"start":4.16,"end":12.5},{"sentences":[{"text":"Yeah.","start":21.425,"end":21.925,"sentiment":"neutral","sentiment_score":-0.05494512990117073},{"text":"No.","start":23.904999,"end":24.064999,"sentiment":"neutral","sentiment_score":-0.22272631525993347},{"text":"I I didn't hear it ring at all.","start":24.064999,"end":26.98,"sentiment":"negative","sentiment_score":-0.33422916010022163},{"text":"Yeah.","start":27.599998,"end":27.919998,"sentiment":"neutral","sentiment_score":-0.11906234920024872},{"text":"So whether or not it was still hooked up to the phone, I'm not a 100% sure.","start":27.919998,"end":31.679998,"sentiment":"neutral","sentiment_score":-0.17437659291660085}],"sentiment":"neutral","sentiment_score":-0.21553461266947643,"num_words":28,"start":21.425,"end":31.679998},{"sentences":[{"text":"But yeah.","start":31.679998,"end":32.239998,"sentiment":"neutral","sentiment_score":-0.1083548292517662},{"text":"And I did completely forget about it too.","start":32.239998,"end":34.16,"sentiment":"neutral","sentiment_score":-0.10674776881933212},{"text":"It's just that I saw that missed call.","start":34.16,"end":35.44,"sentiment":"neutral","sentiment_score":-0.0909703690558672},{"text":"But I'm pretty sure she said she's gonna flick me a message through just to remind me, but I didn't yeah.","start":35.44,"end":40.365,"sentiment":"neutral","sentiment_score":-0.10201109094279152},{"text":"That didn't come through, and I would have forgot anyway.","start":40.365,"end":42.285,"sentiment":"neutral","sentiment_score":-0.09952195584774018}],"sentiment":"neutral","sentiment_score":-0.10073280060777859,"num_words":49,"start":31.679998,"end":42.285},{"sentences":[{"text":"So it doesn't matter.","start":42.285,"end":43.265,"sentiment":"neutral","sentiment_score":-0.04338700417429209},{"text":"Yeah.","start":46.845,"end":47.085,"sentiment":"neutral","sentiment_score":0.04297877475619316},{"text":"Yeah.","start":47.085,"end":47.405,"sentiment":"neutral","sentiment_score":0.0740566998720169},{"text":"Yep.","start":47.405,"end":47.905,"sentiment":"neutral","sentiment_score":0.09718110412359238},{"text":"Yep.","start":48.845,"end":49.345,"sentiment":"neutral","sentiment_score":0.155008003115654}],"sentiment":"neutral","sentiment_score":0.02445957064628601,"num_words":8,"start":42.285,"end":49.345},{"sentences":[{"text":"Yeah.","start":64.615,"end":64.935,"sentiment":"neutral","sentiment_score":0.03084387443959713},{"text":"Just basically your last one, just to catch up, just see where everything's at.","start":64.935,"end":68.534996,"sentiment":"neutral","sentiment_score":0.027911034944866384},{"text":"Yeah.","start":68.534996,"end":69.015,"sentiment":"neutral","sentiment_score":0.07508915662765503},{"text":"Yep.","start":69.015,"end":69.515,"sentiment":"neutral","sentiment_score":0.08487698435783386},{"text":"Yeah.","start":75.095,"end":75.595,"sentiment":"neutral","sentiment_score":0.03896518424153328}],"sentiment":"neutral","sentiment_score":0.034473871605263814,"num_words":18,"start":64.615,"end":75.595},{"sentences":[{"text":"Yep.","start":85.659996,"end":86.159996,"sentiment":"neutral","sentiment_score":0.04164163023233414},{"text":"Yep.","start":91.845,"end":92.345,"sentiment":"neutral","sentiment_score":0.04453204572200775},{"text":"The the wife or the children?","start":99.365,"end":101.065,"sentiment":"neutral","sentiment_score":-0.013506907504051924},{"text":"I put her down.","start":103.205,"end":104.165,"sentiment":"neutral","sentiment_score":-0.04747793544083834},{"text":"Pretty sure she should be down as, like, a beneficiary.","start":104.165,"end":106.185,"sentiment":"neutral","sentiment_score":0.005237025953829288}],"sentiment":"neutral","sentiment_score":-0.0060186023315922784,"num_words":22,"start":85.659996,"end":106.185},{"sentences":[{"text":"Yeah.","start":109.119995,"end":109.439995,"sentiment":"neutral","sentiment_score":0.034973204135894775},{"text":"That's right.","start":109.439995,"end":110.18,"sentiment":"neutral","sentiment_score":0.08023285865783691},{"text":"Yeah.","start":111.92,"end":112.32,"sentiment":"neutral","sentiment_score":0.10415813326835632},{"text":"I'm supposed to think you have me worried then.","start":112.32,"end":113.759995,"sentiment":"neutral","sentiment_score":-0.07217255586551295},{"text":"I thought I had yeah.","start":113.759995,"end":114.72,"sentiment":"neutral","sentiment_score":-0.055681923776865004}],"sentiment":"neutral","sentiment_score":-0.03490919816411204,"num_words":18,"start":109.119995,"end":114.72},{"sentences":[{"text":"I'm sure I had all that done.","start":114.72,"end":116.259995,"sentiment":"neutral","sentiment_score":-0.015232382342219353},{"text":"Okay.","start":124.524994,"end":125.024994,"sentiment":"neutral","sentiment_score":0.033092595636844635},{"text":"Yep.","start":127.645,"end":128.14499,"sentiment":"neutral","sentiment_score":-0.05138540267944336},{"text":"Yeah.","start":129.245,"end":129.565,"sentiment":"neutral","sentiment_score":-0.01084283832460642},{"text":"Yep.","start":129.565,"end":130.065,"sentiment":"neutral","sentiment_score":0.01026904210448265}],"sentiment":"neutral","sentiment_score":-0.011408479968932543,"num_words":11,"start":114.72,"end":130.065},{"sentences":[{"text":"Yep.","start":130.685,"end":131.185,"sentiment":"neutral","sentiment_score":0.12794464826583862},{"text":"0428 90230 5.","start":136.16,"end":142.5,"sentiment":"neutral","sentiment_score":0.04430729771653811},{"text":"Yeah.","start":153.135,"end":153.61499,"sentiment":"neutral","sentiment_score":0.014607593417167664},{"text":"Yep.","start":153.61499,"end":153.935,"sentiment":"neutral","sentiment_score":0.013919509947299956},{"text":"It has, actually.","start":153.935,"end":154.915,"sentiment":"neutral","sentiment_score":0.009762022023399671}],"sentiment":"neutral","sentiment_score":0.0354088567611244,"num_words":9,"start":130.685,"end":154.915},{"sentences":[{"text":"Still scaffolding, but I'm yeah.","start":157.775,"end":159.375,"sentiment":"neutral","sentiment_score":-0.03240230530500412},{"text":"I'm just with a different company, and I'm in town back at home.","start":159.375,"end":163.59999,"sentiment":"neutral","sentiment_score":-0.0063980670574192815},{"text":"Sorry.","start":169.26,"end":169.76,"sentiment":"neutral","sentiment_score":-0.03075322136282921},{"text":"I've just I started February 4 last year.","start":169.9,"end":175.68501,"sentiment":"neutral","sentiment_score":0.0011219806619919837},{"text":"Yeah.","start":179.02501,"end":179.345,"sentiment":"neutral","sentiment_score":0.12089110165834428}],"sentiment":"neutral","sentiment_score":-0.005216881167143583,"num_words":28,"start":157.775,"end":179.345},{"sentences":[{"text":"Yeah.","start":179.345,"end":179.585,"sentiment":"neutral","sentiment_score":0.08998358249664307},{"text":"It's not bad.","start":179.585,"end":180.485,"sentiment":"neutral","sentiment_score":0.0976092095176379},{"text":"It's work.","start":181.425,"end":181.985,"sentiment":"neutral","sentiment_score":-0.008095551282167435},{"text":"You know?","start":181.985,"end":182.565,"sentiment":"neutral","sentiment_score":-0.017928916960954666},{"text":"No one likes work.","start":183.82501,"end":185.04501,"sentiment":"neutral","sentiment_score":-0.04741941438987851}],"sentiment":"neutral","sentiment_score":0.011757051416983208,"num_words":12,"start":179.345,"end":185.04501},{"sentences":[{"text":"Well, I don't.","start":187.10501,"end":188.005,"sentiment":"neutral","sentiment_score":-0.029704904804627102},{"text":"Yes.","start":190.36,"end":190.86,"sentiment":"neutral","sentiment_score":0.004391794092953205},{"text":"Sun's Metal.","start":195.31999,"end":196.22,"sentiment":"neutral","sentiment_score":0.015822220593690872},{"text":"Sun's Metals.","start":197.56,"end":198.45999,"sentiment":"neutral","sentiment_score":0.02439634408801794},{"text":"How much?","start":208.495,"end":209.155,"sentiment":"neutral","sentiment_score":-0.0082542197778821}],"sentiment":"neutral","sentiment_score":-0.002079423051327467,"num_words":10,"start":187.10501,"end":209.155},{"sentences":[{"text":"Oh, good question.","start":210.895,"end":212.435,"sentiment":"neutral","sentiment_score":0.011931572730342547},{"text":"I think per year, it's up to about 97 or something, I think.","start":214.335,"end":218.275,"sentiment":"neutral","sentiment_score":-0.018928771193784017},{"text":"Just roughly put that because they're they're a bit weird, like yeah.","start":220.72,"end":225.76,"sentiment":"neutral","sentiment_score":-0.06047285984580716},{"text":"Just like your payslips don't get emailed.","start":225.76,"end":227.52,"sentiment":"neutral","sentiment_score":-0.25528872438839506},{"text":"They say, I've got to log on to the computer sort of thing to get them and log in to this.","start":227.52,"end":231.28,"sentiment":"neutral","sentiment_score":-0.09349043756013825}],"sentiment":"neutral","sentiment_score":-0.08368346223141998,"num_words":56,"start":210.895,"end":231.28},{"sentences":[{"text":"Yeah.","start":231.28,"end":231.59999,"sentiment":"neutral","sentiment_score":-0.08203291893005371},{"text":"You just don't get them sent to your phone, so so to speak.","start":231.59999,"end":234.64,"sentiment":"neutral","sentiment_score":-0.12383505415457946},{"text":"So I could have tracked that down for you, but I didn't yeah.","start":234.64,"end":237.605,"sentiment":"neutral","sentiment_score":-0.005921956008443465},{"text":"I didn't think that we'd Yeah.","start":237.605,"end":251.64,"sentiment":"neutral","sentiment_score":-0.0791354247679313},{"text":"No.","start":251.64,"end":252.14,"sentiment":"neutral","sentiment_score":-0.1795793175697327}],"sentiment":"neutral","sentiment_score":-0.07127252697725506,"num_words":34,"start":231.28,"end":252.14},{"sentences":[{"text":"I haven't.","start":252.2,"end":252.84,"sentiment":"neutral","sentiment_score":-0.20497263222932816},{"text":"It's just that's that's just salary.","start":252.84,"end":255.02,"sentiment":"neutral","sentiment_score":-0.14874338855346045},{"text":"So that's yeah.","start":255.16,"end":257.08,"sentiment":"neutral","sentiment_score":0.3008204276363055},{"text":"Pretty much there.","start":257.08,"end":257.88,"sentiment":"positive","sentiment_score":0.45397651195526123},{"text":"It'd be either 97 or I think $90.97 and a half.","start":257.88,"end":261.16,"sentiment":"neutral","sentiment_score":0.14589771018786865}],"sentiment":"neutral","sentiment_score":0.10267440140247346,"num_words":25,"start":252.2,"end":261.16},{"sentences":[{"text":"One of the two, I'm pretty sure.","start":261.16,"end":262.86,"sentiment":"neutral","sentiment_score":0.09512077165501458},{"text":"But I'll double I can double check if you need to or if it's gonna make any difference.","start":263.08,"end":267.095,"sentiment":"neutral","sentiment_score":0.025773160573509004},{"text":"Oh, no.","start":275.395,"end":276.135,"sentiment":"neutral","sentiment_score":-0.016674384474754333},{"text":"No.","start":276.275,"end":276.775,"sentiment":"neutral","sentiment_score":-0.1516697257757187},{"text":"Okay.","start":281.315,"end":281.815,"sentiment":"neutral","sentiment_score":0.14761680364608765}],"sentiment":"neutral","sentiment_score":0.03766760692514222,"num_words":29,"start":261.16,"end":281.815},{"sentences":[{"text":"I think it's just the standard, to be honest.","start":297.365,"end":299.76498,"sentiment":"neutral","sentiment_score":0.11294856501950158},{"text":"I once again, you caught me off guard.","start":299.76498,"end":302.645,"sentiment":"neutral","sentiment_score":-0.09484488237649202},{"text":"I'd I'd be out it it'd be all it'd be all there on the payslip.","start":302.645,"end":305.705,"sentiment":"neutral","sentiment_score":-0.06280694715678692},{"text":"But like I said, I'd I'd have to get the daughter to grab a computer, load it up, and try and log into it and all that shit.","start":305.845,"end":315.73,"sentiment":"neutral","sentiment_score":0.0459413591140349},{"text":"Yeah.","start":318.99002,"end":319.49002,"sentiment":"neutral","sentiment_score":-0.0303259901702404}],"sentiment":"neutral","sentiment_score":0.009372227603844444,"num_words":61,"start":297.365,"end":319.49002},{"sentences":[{"text":"Yep.","start":320.99002,"end":321.49002,"sentiment":"neutral","sentiment_score":0.00925910286605358},{"text":"Yep.","start":331.11502,"end":331.61502,"sentiment":"neutral","sentiment_score":0.019807934761047363},{"text":"No.","start":335.755,"end":336.255,"sentiment":"neutral","sentiment_score":-0.20700812339782715},{"text":"Yep.","start":337.195,"end":337.695,"sentiment":"neutral","sentiment_score":-0.04152924567461014},{"text":"It's well, it's hard to say at the moment.","start":351.01,"end":353.65002,"sentiment":"neutral","sentiment_score":-0.1643339842557907}],"sentiment":"neutral","sentiment_score":-0.1306520145959579,"num_words":13,"start":320.99002,"end":353.65002},{"sentences":[{"text":"Like, with everything going on, it could be a bit more, could be, yeah, a bit less.","start":353.65002,"end":357.17,"sentiment":"neutral","sentiment_score":-0.12148874253034592},{"text":"But if it's around that, yeah, like yeah.","start":357.17,"end":360.815,"sentiment":"neutral","sentiment_score":-0.02855206746608019},{"text":"It wouldn't.","start":362.235,"end":362.895,"sentiment":"neutral","sentiment_score":-0.07271449640393257},{"text":"Yeah.","start":363.035,"end":363.535,"sentiment":"neutral","sentiment_score":0.005271470174193382},{"text":"Well, the minister of war and finance is right here.","start":372.75,"end":375.31,"sentiment":"neutral","sentiment_score":-0.02059935163706541}],"sentiment":"neutral","sentiment_score":-0.06947042636181179,"num_words":38,"start":353.65002,"end":375.31},{"sentences":[{"text":"Hang on just one second.","start":375.31,"end":376.68997,"sentiment":"neutral","sentiment_score":-0.027491627261042595},{"text":"Roughly.","start":377.06998,"end":377.56998,"sentiment":"neutral","sentiment_score":-0.030716462060809135},{"text":"Okay.","start":379.94998,"end":380.44998,"sentiment":"neutral","sentiment_score":0.0067828502506017685},{"text":"So you've got down 600 or something?","start":380.50998,"end":382.61,"sentiment":"neutral","sentiment_score":0.0031994921820504324},{"text":"On the home loan?","start":382.90997,"end":383.62997,"sentiment":"neutral","sentiment_score":-0.0006587936077266932}],"sentiment":"neutral","sentiment_score":-0.007868359848443005,"num_words":18,"start":375.31,"end":383.62997},{"sentences":[{"text":"Oh.","start":383.62997,"end":384.12997,"sentiment":"neutral","sentiment_score":0.0007163966074585915},{"text":"Farm home loan?","start":384.18997,"end":384.975,"sentiment":"neutral","sentiment_score":0.001897780845562617},{"text":"Around about 500, something like that.","start":385.61502,"end":388.035,"sentiment":"neutral","sentiment_score":0.001423358762015899},{"text":"Yep.","start":395.935,"end":396.435,"sentiment":"neutral","sentiment_score":0.031052928417921063},{"text":"No.","start":400.36002,"end":400.68002,"sentiment":"neutral","sentiment_score":-0.06650600582361221}],"sentiment":"neutral","sentiment_score":-0.0017085988074541092,"num_words":12,"start":383.62997,"end":400.68002},{"sentences":[{"text":"That's 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what I mean.","start":822.69,"end":823.73,"sentiment":"neutral","sentiment_score":-0.042715199291706085},{"text":"Yeah.","start":823.73,"end":824.23,"sentiment":"neutral","sentiment_score":0.02312934212386608},{"text":"Yep.","start":824.29,"end":824.79,"sentiment":"neutral","sentiment_score":0.027577828615903854},{"text":"Yep.","start":828.37,"end":828.87,"sentiment":"neutral","sentiment_score":0.024115940555930138},{"text":"Mhmm.","start":832.93,"end":833.43,"sentiment":"neutral","sentiment_score":0.0205973107367754}],"sentiment":"neutral","sentiment_score":-0.009430046891793609,"num_words":8,"start":822.69,"end":833.43},{"sentences":[{"text":"Yeah.","start":835.285,"end":835.605,"sentiment":"neutral","sentiment_score":0.005018068477511406},{"text":"I was gonna say oh, sorry to cut you off.","start":835.605,"end":837.605,"sentiment":"neutral","sentiment_score":-0.08164228536188603},{"text":"I was gonna say, well, at the moment, like, why are you thinking you'd probably go with the 2, 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well, I don't know what you'd say there either because, like, I've got the 680 coverage, and that was prior to anything happening sort of thing.","start":1527.905,"end":1539.8201,"sentiment":"neutral","sentiment_score":-0.1130721361686786},{"text":"Like like, now if I went and did, I don't know, say, on medical or something like that, and they go, oh, shit.","start":1539.8201,"end":1546.575,"sentiment":"neutral","sentiment_score":-0.11839347851017247},{"text":"Then they could say, well, no.","start":1546.815,"end":1547.9349,"sentiment":"neutral","sentiment_score":-0.06883896080156167}],"sentiment":"neutral","sentiment_score":-0.10583696986979513,"num_words":67,"start":1502.495,"end":1547.9349},{"sentences":[{"text":"You're not covered for 6 80.","start":1547.9349,"end":1549.215,"sentiment":"neutral","sentiment_score":-0.06231894988256196},{"text":"You're covered now for 400.","start":1549.215,"end":1550.9149,"sentiment":"neutral","sentiment_score":0.032888220995664595},{"text":"So 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then I'll come in and they say, no.","start":1614.12,"end":1615.56,"sentiment":"neutral","sentiment_score":-0.1281714601950212}],"sentiment":"neutral","sentiment_score":-0.07720249364602155,"num_words":58,"start":1599.95,"end":1615.56},{"sentences":[{"text":"Well, now we've done all this.","start":1615.56,"end":1617.08,"sentiment":"neutral","sentiment_score":-0.03901850370069345},{"text":"We've looked at all this.","start":1617.08,"end":1618.12,"sentiment":"neutral","sentiment_score":-0.007021624967455864},{"text":"Now your coverage is four 100.","start":1618.12,"end":1619.9,"sentiment":"neutral","sentiment_score":-0.04798416824390491},{"text":"You know what I 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on?","start":2352.935,"end":2354.295,"sentiment":"neutral","sentiment_score":0.04480183403939009}],"sentiment":"neutral","sentiment_score":0.10689855847846377,"num_words":55,"start":2340.1702,"end":2354.295},{"sentences":[{"text":"And you know what I mean?","start":2354.295,"end":2355.335,"sentiment":"neutral","sentiment_score":0.02111718679467837},{"text":"It's like, it just doesn't yeah.","start":2355.335,"end":2359.7349,"sentiment":"neutral","sentiment_score":0.013191336339029172},{"text":"Three zero seven sort of thing.","start":2359.7349,"end":2361.175,"sentiment":"neutral","sentiment_score":0.02134287031367421},{"text":"But, yeah, you sort of think, oh, you know?","start":2361.175,"end":2363.275,"sentiment":"neutral","sentiment_score":0.04943082729975382},{"text":"I guess it's like in this everyone's expect to sign up, you know, go for it, and then you expect after five years, you expect to look at, oh, yeah.","start":2363.81,"end":2371.09,"sentiment":"neutral","sentiment_score":0.10960939675569534}],"sentiment":"neutral","sentiment_score":0.07135206507110413,"num_words":57,"start":2354.295,"end":2371.09},{"sentences":[{"text":"Look.","start":2371.09,"end":2371.25,"sentiment":"neutral","sentiment_score":0.06101248040795326},{"text":"It's sitting at 700,000.","start":2371.25,"end":2372.85,"sentiment":"neutral","sentiment_score":0.055604053661227226},{"text":"You know?","start":2372.85,"end":2373.17,"sentiment":"neutral","sentiment_score":0.016582263633608818},{"text":"Oh, I wish I'd but, you know, I know it doesn't work like that, but that's just how everyone thinks, I suppose.","start":2373.17,"end":2377.75,"sentiment":"neutral","sentiment_score":-0.10113481466065753},{"text":"So Yeah.","start":2379.01,"end":2394.265,"sentiment":"neutral","sentiment_score":0.22174961864948273}],"sentiment":"neutral","sentiment_score":-0.047253982674690984,"num_words":31,"start":2371.09,"end":2394.265},{"sentences":[{"text":"Yep.","start":2408.78,"end":2409.255,"sentiment":"neutral","sentiment_score":0.0335146002471447},{"text":"And but I guess I guess how it works too, it's like yeah.","start":2409.255,"end":2415.7349,"sentiment":"neutral","sentiment_score":0.04888963918738927},{"text":"I suppose, like, when I started, I can't even remember.","start":2415.7349,"end":2419.275,"sentiment":"neutral","sentiment_score":-0.026787741854786874},{"text":"Like, what it wasn't wasn't a great amount either.","start":2419.4148,"end":2421.815,"sentiment":"neutral","sentiment_score":-0.08096247249179417},{"text":"It might have been around a 100,000 or something like that.","start":2421.815,"end":2424.295,"sentiment":"neutral","sentiment_score":-0.0437856370752508}],"sentiment":"neutral","sentiment_score":-0.018388676570876585,"num_words":44,"start":2408.78,"end":2424.295},{"sentences":[{"text":"So, I mean, you guys have only then at that stage, you've only got a 100,000 to work with.","start":2424.295,"end":2429.99,"sentiment":"neutral","sentiment_score":0.00828551138310056},{"text":"You know what I mean?","start":2429.99,"end":2430.71,"sentiment":"neutral","sentiment_score":-0.018542058765888214},{"text":"And so as it sort of, I guess, as this is my question.","start":2430.71,"end":2433.6099,"sentiment":"neutral","sentiment_score":-0.009231843842336765},{"text":"As it I guess, as as it as it grows, and instead of a 100, you've got 300,000 to shuffle around and try yeah.","start":2433.91,"end":2441.165,"sentiment":"neutral","sentiment_score":0.008866907563060522},{"text":"Yep.","start":2441.165,"end":2441.665,"sentiment":"neutral","sentiment_score":0.028272470459342003}],"sentiment":"neutral","sentiment_score":0.0029964307172884864,"num_words":62,"start":2424.295,"end":2441.665},{"sentences":[{"text":"It's like a casino.","start":2442.2852,"end":2443.425,"sentiment":"neutral","sentiment_score":0.015429944964125752},{"text":"Yep.","start":2445.405,"end":2445.905,"sentiment":"neutral","sentiment_score":0.047214310616254807},{"text":"Yep.","start":2448.925,"end":2449.425,"sentiment":"neutral","sentiment_score":0.04390190541744232},{"text":"Yep.","start":2452.045,"end":2452.545,"sentiment":"neutral","sentiment_score":0.030556272715330124},{"text":"I'm with you.","start":2452.685,"end":2453.585,"sentiment":"neutral","sentiment_score":0.05198341111342112}],"sentiment":"neutral","sentiment_score":0.033934250194579366,"num_words":10,"start":2442.2852,"end":2453.585},{"sentences":[{"text":"Yep.","start":2453.645,"end":2454.0,"sentiment":"neutral","sentiment_score":0.05350213497877121},{"text":"Yep.","start":2455.04,"end":2455.54,"sentiment":"neutral","sentiment_score":0.0485987663269043},{"text":"Mhmm.","start":2457.92,"end":2458.42,"sentiment":"neutral","sentiment_score":0.04579226300120354},{"text":"Yep.","start":2465.84,"end":2466.34,"sentiment":"neutral","sentiment_score":0.08050926774740219},{"text":"Yep.","start":2467.04,"end":2467.54,"sentiment":"neutral","sentiment_score":0.0767652839422226}],"sentiment":"neutral","sentiment_score":0.061033543199300766,"num_words":5,"start":2453.645,"end":2467.54},{"sentences":[{"text":"Yeah.","start":2467.905,"end":2468.025,"sentiment":"neutral","sentiment_score":0.09916694462299348},{"text":"I'm yeah.","start":2468.025,"end":2468.545,"sentiment":"neutral","sentiment_score":0.09781921654939651},{"text":"So, like, as I said, yeah.","start":2468.545,"end":2469.745,"sentiment":"neutral","sentiment_score":0.17579025402665138},{"text":"But yeah.","start":2469.745,"end":2470.625,"sentiment":"neutral","sentiment_score":0.06600413843989372},{"text":"Yep.","start":2470.625,"end":2470.945,"sentiment":"neutral","sentiment_score":0.024369075894355777}],"sentiment":"neutral","sentiment_score":0.1254936878879865,"num_words":12,"start":2467.905,"end":2470.945},{"sentences":[{"text":"So we get suffering the four, you know, five, and then it's more that you yeah.","start":2470.945,"end":2474.7852,"sentiment":"neutral","sentiment_score":-0.074324433458969},{"text":"Yeah.","start":2474.7852,"end":2475.185,"sentiment":"neutral","sentiment_score":0.03754471242427826},{"text":"You should start seeing it should start growing a bit more.","start":2475.185,"end":2478.165,"sentiment":"neutral","sentiment_score":0.07342626323754137},{"text":"Well, providing on how things go.","start":2479.0251,"end":2481.24,"sentiment":"neutral","sentiment_score":0.06092837701241175},{"text":"Yeah.","start":2481.72,"end":2482.2,"sentiment":"neutral","sentiment_score":0.07703301310539246}],"sentiment":"neutral","sentiment_score":0.0028184556535312106,"num_words":35,"start":2470.945,"end":2482.2},{"sentences":[{"text":"Yeah.","start":2482.2,"end":2482.44,"sentiment":"neutral","sentiment_score":0.07753406465053558},{"text":"Yeah.","start":2482.44,"end":2482.84,"sentiment":"neutral","sentiment_score":0.0917155221104622},{"text":"Yep.","start":2482.84,"end":2483.24,"sentiment":"neutral","sentiment_score":0.10523763298988342},{"text":"I'm with you.","start":2483.24,"end":2484.14,"sentiment":"neutral","sentiment_score":0.048718867202599846},{"text":"No worries.","start":2485.96,"end":2486.7,"sentiment":"neutral","sentiment_score":0.23468222469091415}],"sentiment":"neutral","sentiment_score":0.11125103384256363,"num_words":8,"start":2482.2,"end":2486.7},{"sentences":[{"text":"Yeah.","start":2494.9348,"end":2495.095,"sentiment":"neutral","sentiment_score":0.1242379993200302},{"text":"Yeah.","start":2495.095,"end":2495.335,"sentiment":"neutral","sentiment_score":0.11542889475822447},{"text":"I'll get on to I've got Friday's.","start":2495.335,"end":2497.6548,"sentiment":"neutral","sentiment_score":0.09951436413185936},{"text":"I'll I'll have to just, yeah, get in and give them a call and try and sort it out on Friday, providing I yeah.","start":2497.6548,"end":2504.9348,"sentiment":"neutral","sentiment_score":0.10389223415404558},{"text":"My memory holds up.","start":2504.9348,"end":2506.1348,"sentiment":"neutral","sentiment_score":0.05840795021504164}],"sentiment":"neutral","sentiment_score":0.09900845577185219,"num_words":37,"start":2494.9348,"end":2506.1348},{"sentences":[{"text":"But yeah.","start":2506.1348,"end":2507.2048,"sentiment":"neutral","sentiment_score":0.1995207667350769},{"text":"No worries.","start":2509.2,"end":2509.94,"sentiment":"neutral","sentiment_score":0.27802085876464844},{"text":"Thank you.","start":2513.92,"end":2514.74,"sentiment":"positive","sentiment_score":0.3475841283798218},{"text":"Yeah.","start":2519.2,"end":2519.7,"sentiment":"neutral","sentiment_score":0.10848676413297652},{"text":"Yeah.","start":2519.8398,"end":2520.24,"sentiment":"neutral","sentiment_score":0.10207553207874298}],"sentiment":"neutral","sentiment_score":0.23260172549635172,"num_words":8,"start":2506.1348,"end":2520.24},{"sentences":[{"text":"No.","start":2520.24,"end":2520.48,"sentiment":"neutral","sentiment_score":0.06597929447889328},{"text":"That's all good.","start":2520.48,"end":2521.04,"sentiment":"neutral","sentiment_score":0.2281630833943685},{"text":"I'll just look for the the the files or when I open them up and then whatever needs to sign, and I'll just sign.","start":2521.04,"end":2525.925,"sentiment":"neutral","sentiment_score":0.09342342681096245},{"text":"Yep.","start":2525.925,"end":2526.405,"sentiment":"neutral","sentiment_score":0.05729840323328972},{"text":"Okay.","start":2526.405,"end":2526.905,"sentiment":"neutral","sentiment_score":0.15814614295959473}],"sentiment":"neutral","sentiment_score":0.10693584447726608,"num_words":30,"start":2520.24,"end":2526.905},{"sentences":[{"text":"Sweet.","start":2527.445,"end":2527.945,"sentiment":"neutral","sentiment_score":0.3223173916339874},{"text":"Yep.","start":2530.005,"end":2530.505,"sentiment":"neutral","sentiment_score":0.15459942817687988},{"text":"Mhmm.","start":2533.845,"end":2534.345,"sentiment":"neutral","sentiment_score":0.05055205523967743},{"text":"No worries at all.","start":2538.9402,"end":2540.2402,"sentiment":"neutral","sentiment_score":0.2500792145729065},{"text":"Awesome.","start":2541.34,"end":2541.84,"sentiment":"positive","sentiment_score":0.5868641138076782}],"sentiment":"neutral","sentiment_score":0.2643312308937311,"num_words":8,"start":2527.445,"end":2541.84},{"sentences":[{"text":"Yep.","start":2545.9001,"end":2546.4001,"sentiment":"neutral","sentiment_score":0.2297409623861313},{"text":"Alright.","start":2548.4602,"end":2548.9402,"sentiment":"positive","sentiment_score":0.44692131876945496},{"text":"Too easy.","start":2548.9402,"end":2549.4202,"sentiment":"positive","sentiment_score":0.5908704996109009},{"text":"Thanks for that.","start":2549.4202,"end":2550.1401,"sentiment":"positive","sentiment_score":0.8461466630299886},{"text":"Appreciate it.","start":2550.1401,"end":2551.12,"sentiment":"positive","sentiment_score":0.7999798357486725}],"sentiment":"positive","sentiment_score":0.6663114378849665,"num_words":9,"start":2545.9001,"end":2551.12},{"sentences":[{"text":"Alright.","start":2553.533,"end":2553.853,"sentiment":"positive","sentiment_score":0.37558016180992126},{"text":"Thank you.","start":2553.853,"end":2554.413,"sentiment":"positive","sentiment_score":0.6750247180461884},{"text":"Bye.","start":2554.413,"end":2554.913,"sentiment":"positive","sentiment_score":0.3362869918346405}],"sentiment":"positive","sentiment_score":0.5154791474342346,"num_words":4,"start":2553.533,"end":2554.913}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. This is Franca speaking.\n\nChannel 1: Yeah. Good afternoon, Veronica. It's Mick Bursey here. I've just been transferred. I had an appointment this afternoon, and I've only just gotten home from work just for a review.\n\nChannel 0: No. That's alright. Thanks for calling me back. I wasn't sure because I know Maddie said that sometimes with, like, you're having a bit of issues with your phone. So I wasn't\n\nChannel 1: Yeah.\n\nChannel 0: sure if you got my message or not, but thanks\n\nChannel 1: No.\n\nChannel 0: for\n\nChannel 1: I\n\nChannel 0: calling back.\n\nChannel 1: I didn't hear it ring at all. Yeah. So whether or not it was still hooked up to the phone, I'm not a 100% sure. But yeah. And I did completely forget about it too.\n\nIt's just that I saw that missed call. But I'm pretty sure she said she's gonna flick me a message through just to remind me, but I didn't yeah. That didn't come through, and I would have\n\nChannel 0: You didn't\n\nChannel 1: forgot\n\nChannel 0: get\n\nChannel 1: anyway.\n\nChannel 0: that?\n\nChannel 1: So it doesn't matter.\n\nChannel 0: No. That's all cool. But you got a little bit of time for me now?\n\nChannel 1: Yeah. Yeah. Yep.\n\nChannel 0: Yeah. Sweet.\n\nChannel 1: Yep.\n\nChannel 0: Now before I do jump into the on your review there with you, Michael, I do like to start by asking if there is anything specific that you were hoping to get out of their review today or any areas you would like me to focus on or whether it's just a bit of a catch up and see where everything's at?\n\nChannel 1: Yeah. Just basically your last one, just to catch up,\n\nChannel 0: Yep.\n\nChannel 1: just see where everything's at. Yeah. Yep.\n\nChannel 0: Yeah. Perfect. So what I might do first is just to run through just a bit of an updated fact find with you just to\n\nChannel 1: Yeah.\n\nChannel 0: see if there is anything major that has changed in your life or if we need to make any changes to your advice. So just kind of bear with me as I go through this information. Now\n\nChannel 1: Yep.\n\nChannel 0: when when it comes to your personal information, I have you down here as married with true financial dependents. Is\n\nChannel 1: Yep.\n\nChannel 0: that correct? Perfect. And I don't actually have your spouse listed here. What are their names, please?\n\nChannel 1: The the wife or the children?\n\nChannel 0: Your wife, please.\n\nChannel 1: I put her down. Pretty sure she should be down as, like, a beneficiary.\n\nChannel 0: Michelle?\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Yes. Okay. Perfect.\n\nChannel 1: Yeah. I'm supposed to think you have me worried then. I thought I had\n\nChannel 0: So\n\nChannel 1: yeah.\n\nChannel 0: no.\n\nChannel 1: I'm sure I had all\n\nChannel 0: For\n\nChannel 1: that done.\n\nChannel 0: yes. For your beneficiary, we have that in place. I just don't have it on record as a next of kin. But would\n\nChannel 1: Okay.\n\nChannel 0: you like to nominate her? So if, you know,\n\nChannel 1: Yep.\n\nChannel 0: something ever were to happen and we can't\n\nChannel 1: Yeah.\n\nChannel 0: get in touch\n\nChannel 1: Yep.\n\nChannel 0: with you. Yep.\n\nChannel 1: Yep.\n\nChannel 0: Perfect. And just the best contact number for her as well, please.\n\nChannel 1: 0428\n\nChannel 0: Four two. Oh, yep.\n\nChannel 1: 90230\n\nChannel 0: Nine zero two.\n\nChannel 1: 5.\n\nChannel 0: Beautiful. 305. Perfect. Thank you so much. Now when it comes to your employment, has any of that changed at all in the last twelve months?\n\nChannel 1: Yeah. Yep. It has,\n\nChannel 0: Yeah.\n\nChannel 1: actually.\n\nChannel 0: Okay. And what is it that you do now?\n\nChannel 1: Still scaffolding, but I'm yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm just with a different company, and I'm in town back\n\nChannel 0: Oh,\n\nChannel 1: at home.\n\nChannel 0: beautiful. And when did you start that?\n\nChannel 1: Sorry. I've just I\n\nChannel 0: That's\n\nChannel 1: started\n\nChannel 0: okay.\n\nChannel 1: February 4 last\n\nChannel 0: Yeah.\n\nChannel 1: year.\n\nChannel 0: Oh, perfect. And are you enjoying it so far?\n\nChannel 1: Yeah. Yeah. It's not bad.\n\nChannel 0: Yeah. Yeah. No.\n\nChannel 1: It's work.\n\nChannel 0: And\n\nChannel 1: You know?\n\nChannel 0: yeah.\n\nChannel 1: No\n\nChannel 0: Pays\n\nChannel 1: one\n\nChannel 0: the\n\nChannel 1: likes\n\nChannel 0: bill.\n\nChannel 1: work. Well, I\n\nChannel 0: Now\n\nChannel 1: don't.\n\nChannel 0: you you're working full time?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Perfect. And what's your new employer called?\n\nChannel 1: Sun's Metal.\n\nChannel 0: Sun\n\nChannel 1: Sun's Metals.\n\nChannel 0: Metro. Yep. Perfect. And let me have a look here. Income wise, what's that on at the moment?\n\nChannel 1: How much?\n\nChannel 0: Yes, please.\n\nChannel 1: Oh, good question. I think per year, it's up to about\n\nChannel 0: Mhmm.\n\nChannel 1: 97 or something, I think.\n\nChannel 0: Alright. Perfect. So 97.\n\nChannel 1: Just roughly put that because they're they're a bit weird, like\n\nChannel 0: Mhmm.\n\nChannel 1: yeah. Just like your payslips don't get emailed. They say, I've got to log on to the computer sort of thing to get them and log\n\nChannel 0: Yeah.\n\nChannel 1: in to this. Yeah. You just don't get them sent to your phone, so so to speak. So I could\n\nChannel 0: Right.\n\nChannel 1: have tracked that down for you, but I didn't yeah. I didn't think\n\nChannel 0: No.\n\nChannel 1: that we'd\n\nChannel 0: That's all that's all good. It's just that we have, like, roughly so if it's about the 97, sometimes I do understand that if you it can fluctuate a little bit, especially if you ever were to do any, like, overtime or or anything\n\nChannel 1: Yeah.\n\nChannel 0: like that.\n\nChannel 1: No. I haven't. It's just that's that's just salary. So\n\nChannel 0: Yeah. Okay.\n\nChannel 1: that's\n\nChannel 0: Beautiful.\n\nChannel 1: yeah. Pretty much there. It'd be either 97 or I think $90.97 and a half. One of the two, I'm pretty sure.\n\nChannel 0: Okay.\n\nChannel 1: But\n\nChannel 0: Oh,\n\nChannel 1: I'll\n\nChannel 0: well,\n\nChannel 1: double\n\nChannel 0: that's pretty\n\nChannel 1: I\n\nChannel 0: accurate.\n\nChannel 1: can double check if you need to or if it's gonna make any difference.\n\nChannel 0: No. If it's around 97, that's okay. If you were like, oh, I don't know if it's 97 or a 130, I'd say, okay. Yep.\n\nChannel 1: Oh,\n\nChannel 0: We\n\nChannel 1: no.\n\nChannel 0: do need to\n\nChannel 1: No.\n\nChannel 0: check it. But if it's between 97 or 98, that's all good. I'll\n\nChannel 1: Okay.\n\nChannel 0: just pop that down. And your new employer, do they just pay you that standard 12% contribution interest fee for, or do you know if you have a special, like, enterprise bargain agreement that gives you entitlement to any more benefits or just like that standard?\n\nChannel 1: I think it's just the standard, to be honest. I\n\nChannel 0: Yep.\n\nChannel 1: once again,\n\nChannel 0: And most\n\nChannel 1: you caught\n\nChannel 0: of the\n\nChannel 1: me\n\nChannel 0: time,\n\nChannel 1: off guard.\n\nChannel 0: that\n\nChannel 1: I'd\n\nChannel 0: is\n\nChannel 1: I'd\n\nChannel 0: the case.\n\nChannel 1: be out it it'd be all it'd be all there on the payslip. But like I said,\n\nChannel 0: Yep.\n\nChannel 1: I'd I'd have to get the daughter to grab a computer, load it up, and try and log\n\nChannel 0: That's\n\nChannel 1: into\n\nChannel 0: all\n\nChannel 1: it and\n\nChannel 0: good.\n\nChannel 1: all that\n\nChannel 0: Often, it is the standard.\n\nChannel 1: shit.\n\nChannel 0: And if there is any additional, they tend to let you know so that\n\nChannel 1: Yeah.\n\nChannel 0: you know you're getting a bit more.\n\nChannel 1: Yep.\n\nChannel 0: And it's more like your your different, like, government jobs and stuff that would see a little bit more sometimes. But most of the times, they do stay that standard at 12.\n\nChannel 1: Yep.\n\nChannel 0: And you're not making any additional contributions yourself. Just that standard\n\nChannel 1: No.\n\nChannel 0: from the employee app. Not beautiful.\n\nChannel 1: Yep.\n\nChannel 0: And when it comes to assets and liabilities, I have here that your property was lost right at about 800,000. Has I gone off at all? Do you know, or is it roughly about the same?\n\nChannel 1: It's well, it's hard to say at the moment. Like, with everything going on, it could be a bit more, could be, yeah, a bit less. But if\n\nChannel 0: Could\n\nChannel 1: it's\n\nChannel 0: be.\n\nChannel 1: around that, yeah, like\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: No. That's all good. Roughly around\n\nChannel 1: It\n\nChannel 0: that,\n\nChannel 1: wouldn't.\n\nChannel 0: that's all good.\n\nChannel 1: Yeah.\n\nChannel 0: And your mortgage, I have here about 600 owing. Does that sound about right?\n\nChannel 1: Well, the minister of war and finance is right here. Hang on just one second. Roughly.\n\nChannel 0: Sure.\n\nChannel 1: Okay. So you've got down 600 or something? On the home loan? Oh. Farm home loan?\n\nAround about 500, something like that.\n\nChannel 0: Beautiful. That's nice. I'll update that. And I also have here that you have two motor vehicles, both\n\nChannel 1: Yep.\n\nChannel 0: valued at about 25,000. Does that sound about right?\n\nChannel 1: No. That's changed.\n\nChannel 0: Okay. And what's\n\nChannel 1: Wow.\n\nChannel 0: it now?\n\nChannel 1: Yeah. Well, I've just recently traded my old one in and just got one of those great\n\nChannel 0: Mhmm.\n\nChannel 1: walls or whatever. So that was $40.43 grand. And\n\nChannel 0: Okay.\n\nChannel 1: the wife still yeah. The wife still got her Mazda, and that's well, I don't know. About say about 20,\n\nChannel 0: Okay. About 20.\n\nChannel 1: roughly.\n\nChannel 0: Okay. Perfect.\n\nChannel 1: $18.20. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: Like, how does\n\nChannel 0: And\n\nChannel 1: who\n\nChannel 0: yours\n\nChannel 1: knows? Could change.\n\nChannel 0: that's right. And I do appreciate a little bit the\n\nChannel 1: Yeah.\n\nChannel 0: cars. And yours, was that 40\n\nChannel 1: For\n\nChannel 0: 3, did you say?\n\nChannel 1: sure.\n\nChannel 0: Yep. And do you have anything owing\n\nChannel 1: Yes.\n\nChannel 0: on your new vehicle?\n\nChannel 1: Yeah. 20.\n\nChannel 0: 20? Okay. Perfect. Any other changes to your assets at all in the last twelve months? Any other motorbikes or boats or anything like that?\n\nChannel 1: Nah.\n\nChannel 0: Nah. Perfect. And any liabilities, like personal loans or credit card or ZipPay?\n\nChannel 1: Nah.\n\nChannel 0: No. Perfect. Now health and lifestyle wise, I have you down here as a nonsmoker. Is that still the case as well?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Perfect. And have you had any any significant health issues or injuries or anything in the last twelve months?\n\nChannel 1: No. I've had no. No injuries or anything called that.\n\nChannel 0: No. Not\n\nChannel 1: No.\n\nChannel 0: perfect. And do you take any medications at all?\n\nChannel 1: I only use your standard bolt iron and, yeah,\n\nChannel 0: Yep.\n\nChannel 1: Pendle, that sort of stuff.\n\nChannel 0: Perfect. Just general paces and pain and aches every now and then?\n\nChannel 1: Oh, I I did speak to Sev a few years back. It was 2022. I was in I was in a car accident on the way to work.\n\nChannel 0: Yeah. A cow or something?\n\nChannel 1: Yep. That's the one.\n\nChannel 0: That's\n\nChannel 1: Yep.\n\nChannel 0: crazy.\n\nChannel 1: So it is yeah. So it's obviously yeah. You've got it documented there, but, like, last couple of years, it hasn't been too bad. But then, yeah, it's\n\nChannel 0: Yes. Okay.\n\nChannel 1: just started to go shit for the last probably,\n\nChannel 0: Okay.\n\nChannel 1: I don't know, six months,\n\nChannel 0: Okay.\n\nChannel 1: twelve months, so to speak. Yeah.\n\nChannel 0: Yep. To give you a little bit of grief. But you can still work and everything\n\nChannel 1: I'm\n\nChannel 0: like\n\nChannel 1: still\n\nChannel 0: that\n\nChannel 1: working.\n\nChannel 0: okay?\n\nChannel 1: Yeah. Yeah. You just,\n\nChannel 0: Yep.\n\nChannel 1: yeah, just learn the deal for a bit. But, yeah, seeing chiropractor and that sort of thing every fortnight and all that sort goes with it.\n\nChannel 0: Yep.\n\nChannel 1: Yeah.\n\nChannel 0: And do do do you find that it helps the chiro and stuff?\n\nChannel 1: Oh, it hasn't been for for the last bit. Yeah. So\n\nChannel 0: Okay.\n\nChannel 1: I don't\n\nChannel 0: Yeah.\n\nChannel 1: know. Like, yeah, like I said, to be honest with you, when I went and saw I went and saw a different chiropractor because they're like everything. You walk in in\n\nChannel 0: Yeah.\n\nChannel 1: a couple of minutes, and then they're sending you on your way again, and you're not getting any results.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: But he seems to think that when I actually had my injury, there was a tear or something similar to that or the disc or the a tear that never actually healed properly.\n\nChannel 0: Okay.\n\nChannel 1: So they, yeah, sent me back to work and yeah. So, basically, I've been working on it, and it's just not not healed. So it's just constantly\n\nChannel 0: Okay.\n\nChannel 1: yeah. So\n\nChannel 0: Yeah.\n\nChannel 1: that's what\n\nChannel 0: Just\n\nChannel 1: he\n\nChannel 0: there.\n\nChannel 1: reckons anyway. So he might be on to something. But\n\nChannel 0: Okay. Well, hopefully, it does you find one that helps you a little bit. But at least you can manage work okay. But,\n\nChannel 1: yeah.\n\nChannel 0: yeah, hopefully, you can get a little bit of relief from that. And do you have private health insurance, Michael?\n\nChannel 1: Yeah. We do. Yep.\n\nChannel 0: Yep. Perfect. And estate planning wise, we obviously have your beneficiary Michelle listed, so that is perfect. But do\n\nChannel 1: Yep.\n\nChannel 0: you guys have a will or power of attorney or anything like that in place?\n\nChannel 1: No. My only has been handling me about that. No. We do need to sort something. Yeah.\n\nChannel 0: Nope.\n\nChannel 1: Yep.\n\nChannel 0: And\n\nChannel 1: No. We don't,\n\nChannel 0: do\n\nChannel 1: but\n\nChannel 0: you\n\nChannel 1: it's\n\nChannel 0: on the to do list?\n\nChannel 1: yeah. Another one.\n\nChannel 0: Yep. And do you guys know someone that you can get it done with, or would you like me to get the team to send you some information of a a firm that we work closely\n\nChannel 1: Oh, no.\n\nChannel 0: within\n\nChannel 1: No.\n\nChannel 0: their\n\nChannel 1: That's\n\nChannel 0: pricing? No. You\n\nChannel 1: no.\n\nChannel 0: you're all\n\nChannel 1: That's\n\nChannel 0: good.\n\nChannel 1: okay. Yeah. Yep.\n\nChannel 0: Yep.\n\nChannel 1: Yep.\n\nChannel 0: Not perfect.\n\nChannel 1: It's sort of that sort of stuff probably a bit easier doing a bit doing it local, you know, in case there's any dramas or\n\nChannel 0: Yeah.\n\nChannel 1: you\n\nChannel 0: Yeah.\n\nChannel 1: know what I mean?\n\nChannel 0: A lot a lot of people are like that too. Sorry.\n\nChannel 1: Yeah.\n\nChannel 0: And that totally makes sense. Now when it comes to goals, the stuff that you are working towards that you are wanting to achieve, Is there anything financially or nonfinancially that you guys are working towards at the moment?\n\nChannel 1: No. Just a better back. It's my main one. But yeah.\n\nChannel 0: Yep. It's kinda\n\nChannel 1: No.\n\nChannel 0: frustrating\n\nChannel 1: Just\n\nChannel 0: on how\n\nChannel 1: just\n\nChannel 0: yep.\n\nChannel 1: yeah. Just\n\nChannel 0: Paying down the mortgage as you go.\n\nChannel 1: that's it. Just the usual,\n\nChannel 0: Yep.\n\nChannel 1: like, everyone else stuck\n\nChannel 0: Yep.\n\nChannel 1: in the groin. Yeah.\n\nChannel 0: Yep. Perfect. Now comes to superannuation, do you have any idea at the moment of when you think you would like to start accessing your suit or retire?\n\nChannel 1: This Friday good?\n\nChannel 0: Sorry. As soon as you can.\n\nChannel 1: No.\n\nChannel 0: Alright.\n\nChannel 1: I've\n\nChannel 0: Well,\n\nChannel 1: yeah. Obviously, like everything with that peanut\n\nChannel 0: yep.\n\nChannel 1: Albanese, like, everything's yeah. It just changes\n\nChannel 0: Yeah.\n\nChannel 1: to spook. You know what I mean? So,\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: yeah, I probably won't even get a chance to access it the way he's gone. I'll probably\n\nChannel 0: Well,\n\nChannel 1: be\n\nChannel 0: with\n\nChannel 1: turning\n\nChannel 0: the\n\nChannel 1: up\n\nChannel 0: current\n\nChannel 1: tulips by then.\n\nChannel 0: with the current legislation anyway, and like you said, who knows by the time you you get there, but with the current legislation anyway, if you stop working, you can access your super tax free at 60. So I will\n\nChannel 1: At\n\nChannel 0: note\n\nChannel 1: what?\n\nChannel 0: down\n\nChannel 1: Sorry.\n\nChannel 0: 60\n\nChannel 1: It just cut out.\n\nChannel 0: 60 at 60.\n\nChannel 1: At 66\n\nChannel 0: Six zero.\n\nChannel 1: 0.\n\nChannel 0: Yeah. 60. Yep. That's\n\nChannel 1: Okay.\n\nChannel 0: when you can get your super if you start if you decide that you wanna retire,\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Okay.\n\nChannel 0: can access access it all at sixty.\n\nChannel 1: Yep. Righty.\n\nChannel 0: Then 67 would be if you're eligible for age pension and stuff. That's super. You can get start drawing from that at 60.\n\nChannel 1: Yeah. Right.\n\nChannel 0: And I do have here that, ideally, when you do start drawing an income from super, about a thousand dollars a week was last time kind of an appropriate amount. Do you think that would still be sufficient,\n\nChannel 1: Bob.\n\nChannel 0: or\n\nChannel 1: Alright.\n\nChannel 0: do you think you\n\nChannel 1: God\n\nChannel 0: would\n\nChannel 1: knows\n\nChannel 0: need\n\nChannel 1: how long ago when I submitted that. It was probably ages ago. You know yourself the price of everything\n\nChannel 0: Yep.\n\nChannel 1: at the moment. Well, I'm just paying\n\nChannel 0: Yes.\n\nChannel 1: not long ago $3 in diesel. You know? So\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: I\n\nChannel 0: A bit\n\nChannel 1: don't\n\nChannel 0: crazy.\n\nChannel 1: think a thousand\n\nChannel 0: Even a cup\n\nChannel 1: well,\n\nChannel 0: of coffee.\n\nChannel 1: a thousand would probably cover me just for the for the weekend.\n\nChannel 0: Yeah. Okay. So\n\nChannel 1: Yeah.\n\nChannel 0: do you\n\nChannel 1: No.\n\nChannel 0: think\n\nChannel 1: Yeah. I don't know. Like, what does it does\n\nChannel 0: Like,\n\nChannel 1: it change\n\nChannel 0: two something?\n\nChannel 1: the amount that like, if I say yeah. If if I say it said more, then what what does that change?\n\nChannel 0: It's more so just making sure that we are keeping everything on track for you to try and\n\nChannel 1: Okay.\n\nChannel 0: make sure we exceed your goal. So if you said I want $5,000, but you are super defensive and don't wanna take any risk, we might have to be like, okay. Well, we might need to reevaluate things a little bit.\n\nChannel 1: Yeah.\n\nChannel 0: But if you are kind of happy with, you know, a little bit of risk to try and grow your super, then\n\nChannel 1: Yeah.\n\nChannel 0: the goal is to kinda get you to your goal at\n\nChannel 1: Yeah.\n\nChannel 0: the end\n\nChannel 1: Yeah.\n\nChannel 0: of\n\nChannel 1: Okay.\n\nChannel 0: the day, which is obviously\n\nChannel 1: Yep.\n\nChannel 0: fluctuating because, like you said, prices, everything continues to go\n\nChannel 1: That's\n\nChannel 0: up.\n\nChannel 1: what I mean. Yeah. Yep.\n\nChannel 0: And to be fair, most people say so just for\n\nChannel 1: Yep.\n\nChannel 0: you, they say between a 2,000, typically,\n\nChannel 1: Mhmm.\n\nChannel 0: would kind of be sufficient\n\nChannel 1: Yeah.\n\nChannel 0: because\n\nChannel 1: I\n\nChannel 0: most\n\nChannel 1: was\n\nChannel 0: of\n\nChannel 1: gonna\n\nChannel 0: the time\n\nChannel 1: say oh, sorry to cut\n\nChannel 0: Yeah.\n\nChannel 1: you\n\nChannel 0: Yep.\n\nChannel 1: off. I was gonna say, well, at the moment, like, why are you thinking you'd probably go with the 2, like, roughly\n\nChannel 0: Yep.\n\nChannel 1: around, you know, 1,500 to 2, something like that maybe. Yeah.\n\nChannel 0: Yeah. Perfect.\n\nChannel 1: I wouldn't\n\nChannel 0: I will\n\nChannel 1: be going\n\nChannel 0: update\n\nChannel 1: $5.05\n\nChannel 0: that.\n\nChannel 1: grand. Well, that's getting a bit\n\nChannel 0: Very extravagant retirement there.\n\nChannel 1: well, that's it's alright if you're on, you know, 300\n\nChannel 0: Yeah.\n\nChannel 1: or $400 a year.\n\nChannel 0: Yeah. Yep. No. I'll just update that to about 1,500 to 200, and we can always assess it. And when it comes to your your fluctuations and your level of risk that you are comfortable with, so I'll go through just a bit of an updated risk profile questionnaire with you.\n\nIt's just a couple of questions or multiple choice to make it nice and easy, and there is no right or wrong answers. Does that make sense?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Perfect.\n\nChannel 1: Yep.\n\nChannel 0: Now, Michael, have you ever bought direct shares yourself?\n\nChannel 1: No.\n\nChannel 0: No. Perfect. And when it comes to fluctuations in super, so how much risk are you willing to take for your superannuation to make sure that it continues to obviously grow? You still have plenty of time before you can access it. Would you say that you are willing to accept very high risk, high, moderate, or a small amount of risk for your super?\n\nChannel 1: So it was high, moderate one, or it was high then moderate?\n\nChannel 0: High or moderate. So\n\nChannel 1: Oh,\n\nChannel 0: very\n\nChannel 1: high\n\nChannel 0: high,\n\nChannel 1: on well,\n\nChannel 0: high,\n\nChannel 1: as\n\nChannel 0: moderate.\n\nChannel 1: I said, I yeah. I don't know. It's it's tough on what What currently am am I on at the moment?\n\nChannel 0: Yeah. So you're in a high growth portfolio currently. So not like\n\nChannel 1: Oh,\n\nChannel 0: you're\n\nChannel 1: well.\n\nChannel 0: aggressive,\n\nChannel 1: Yep.\n\nChannel 0: but a little bit more than just your growth.\n\nChannel 1: Yeah. Okay. Well, just yeah. I'm happy\n\nChannel 0: Are\n\nChannel 1: to\n\nChannel 0: you\n\nChannel 1: keep\n\nChannel 0: happy\n\nChannel 1: rolling\n\nChannel 0: with a\n\nChannel 1: with\n\nChannel 0: bit\n\nChannel 1: that.\n\nChannel 0: of time?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. Okay. Perfect. And just for your reference as well, typically, in a high growth investor, we would typically see someone who, you know, wanting to maximize that growth out of your super while you still have plenty of time until you can access it. But also understand that there will be some short term fluctuations through your super\n\nChannel 1: Yeah.\n\nChannel 0: with the market.\n\nChannel 1: Yep.\n\nChannel 0: When we are looking at an asset allocation point of view actually, Michael, do you have access to your emails at the moment or or not really right now?\n\nChannel 1: No. I'm not oh, yeah.\n\nChannel 0: No.\n\nChannel 1: I'm just\n\nChannel 0: That's\n\nChannel 1: no.\n\nChannel 0: okay. So what I have done is I've sent you an email so later when you have\n\nChannel 1: Mhmm.\n\nChannel 0: a bit more time or access to your computer or email, I have sent you an email with some documents.\n\nChannel 1: Yep.\n\nChannel 0: I'll just quickly run through them, and then when you have time later, have a look through them. If you have any questions, let me know. But, essentially, one of the document is a Vanguard index chart. Now you would have seen this one a previous annual review. This is just not the last and the date that got released released every year, which is great.\n\nBut that one here shows you it is a good visual representation because it shows you kind of what we are talking about when we're talking about the market. But when you have a look at it, it gives you kind of a a bit more of a longer term breakdown from 1995 through to 2025, and you can kind of see all the different trends and how each asset class has moved depending on what is going on in the world. It\n\nChannel 1: Yes.\n\nChannel 0: does break down your growth and your defensive as well. So for a high growth portfolio, the way that we are currently invested in for you, you have 90% roughly in what we would call your growth asset. Now\n\nChannel 1: Yep.\n\nChannel 0: this would be things like US shares, Australian shares, international shares, and property for you, which will give you the most amount of growth. But short term fluctuates a little bit, but which you can see when you have a look at the email later. And we then have about 10% in defensive. So these are the ones that a little bit more stable, don't fluctuate as much, and their function is to kinda stable those fluctuations a little bit for you. So that\n\nChannel 1: Yep.\n\nChannel 0: will be, like, your cash, your gold, your fixed interest. So we have that at about 10% also because we wanna make sure we focus on growing it, but still have a little bit of that defensive component. And\n\nChannel 1: Yep.\n\nChannel 0: when we are looking at a time frame, because we also wanna make sure that you have enough time in the market for those short term fluctuations, in a high growth portfolio, we typically want to allow eight years to retirement, which you do have. So from a time frame point of view, it is a good position for you to be in if you are still kind of, like you said, happy to kind of maintain that high growth for now.\n\nChannel 1: Yep.\n\nChannel 0: Yep. Beautiful. Now with the email as well, you will also see a super and insurance summary. So that one here gives you a breakdown of your net worth balance, and it's about 307,419 at the moment. Now I know\n\nChannel 1: Yep.\n\nChannel 0: you spoke to Maddie as well. You were having some issues getting access to your account.\n\nChannel 1: Yeah.\n\nChannel 0: Is that right?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yep. And, unfortunately, I wish I could set that and call that well for you. But for privacy reasons, they will need you to call them and reset\n\nChannel 1: Yeah. That\n\nChannel 0: your\n\nChannel 1: she\n\nChannel 0: password.\n\nChannel 1: did tell me that. Yeah. Yep.\n\nChannel 0: Okay. Beautiful.\n\nChannel 1: Yep.\n\nChannel 0: Obviously, when you have a moment, they can just reset that password, and then you can get access and have full visibility on your account. As well, you can always just call call me or call us if you want a bit of an update. But sometimes it's\n\nChannel 1: Yeah.\n\nChannel 0: handy to just go in and check every now and\n\nChannel 1: Yeah.\n\nChannel 0: then\n\nChannel 1: Exactly.\n\nChannel 0: Yep. Now you also have some insurances. So you have some life and total permanent disability insurance with Nios. Now at the moment, you are covered for $687,334\n\nChannel 1: Okay. Yep.\n\nChannel 0: for both of them. Are you still happy with that level of cover if something were to happen to you?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah?\n\nChannel 1: Well\n\nChannel 0: That that\n\nChannel 1: yeah.\n\nChannel 0: it would obviously cover out the full mortgage. So if something would happen, like, if if you were to pass away or if you can never go back to work again, the cover would pay out your mortgage completely. It will obviously pay off the car, cover any, you know, little bit of extra for income replacement or medical expenses or anything like that.\n\nChannel 1: Yeah. And\n\nChannel 0: And\n\nChannel 1: and\n\nChannel 0: it\n\nChannel 1: just\n\nChannel 0: would\n\nChannel 1: while I've sorry. Just while I've got you on that, when when you say you're, like, you can't go back, if that's like if you're injured at work or if you're injured, what's as I said, it's been a while since\n\nChannel 0: yeah.\n\nChannel 1: I've\n\nChannel 0: Yeah.\n\nChannel 1: touched base on that. So so what's\n\nChannel 0: No.\n\nChannel 1: yeah.\n\nChannel 0: It is a\n\nChannel 1: When\n\nChannel 0: very\n\nChannel 1: you\n\nChannel 0: good question. Yeah.\n\nChannel 1: yeah.\n\nChannel 0: So PPD, which is what you have, which is total permanent disability, that\n\nChannel 1: Yep.\n\nChannel 0: is if something were to happen, it doesn't have to be at work. It could be that you, let's say, skydive or do some crazy sports or injuries or anything or an\n\nChannel 1: Yep.\n\nChannel 0: illness. If something were to happen to you and you have two doctors declare that you can never go back to work again,\n\nChannel 1: Okay. So\n\nChannel 0: That's\n\nChannel 1: it's\n\nChannel 0: when\n\nChannel 1: basically\n\nChannel 0: you will\n\nChannel 1: they\n\nChannel 0: get\n\nChannel 1: they've\n\nChannel 0: paid\n\nChannel 1: got to\n\nChannel 0: out.\n\nChannel 1: declare, yep. You can never go back to work\n\nChannel 0: Correct.\n\nChannel 1: again. Yeah. Right.\n\nChannel 0: Yes.\n\nChannel 1: Okay.\n\nChannel 0: So let's say you were through break your back,\n\nChannel 1: Yep.\n\nChannel 0: for example. Like,\n\nChannel 1: Well,\n\nChannel 0: let's\n\nChannel 1: that's\n\nChannel 0: say\n\nChannel 1: what\n\nChannel 0: you\n\nChannel 1: I did. Yeah.\n\nChannel 0: and then you could never go like, something would happen, and let's say you lost feelings in your legs and, obviously, doing scaffolding might be a bit tricky\n\nChannel 1: Yep.\n\nChannel 0: if you can't like, if you are kinda wheelchair bound or anything like that.\n\nChannel 1: Yep.\n\nChannel 0: So, yeah, you need to have two doctors declare to to declare that you can't go back to work. That's when\n\nChannel 1: Yeah.\n\nChannel 0: you would then be paid out that 687,000\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: Oh, no.\n\nChannel 0: if\n\nChannel 1: But that's\n\nChannel 0: you\n\nChannel 1: a that's\n\nChannel 0: were to\n\nChannel 1: a\n\nChannel 0: pass away. Yeah.\n\nChannel 1: that's a sort of a gray area as well in the fact well, because I've been through it before. Like, I was going through all this stuff with my back, and that was\n\nChannel 0: Yeah.\n\nChannel 1: through work cover.\n\nChannel 0: Yep.\n\nChannel 1: And I had my doctor stating, yep. You'd you know, you need this. Just for an example, you need and then\n\nChannel 0: Yeah.\n\nChannel 1: WorkCover would go, oh, no. Well, our doctor I said, well, I haven't seen your doctor. So he's I'm not dealing. So, you know, you always\n\nChannel 0: Yeah.\n\nChannel 1: you always get doctors that are covering one side of the party regardless,\n\nChannel 0: Yeah.\n\nChannel 1: and I don't you know,\n\nChannel 0: Yes.\n\nChannel 1: I've been through it, so I don't care what anyone says. And then,\n\nChannel 0: Yeah.\n\nChannel 1: yeah, they'll they'll always do their best to narrow it down to just give you that one line that says, no. No. You'll be right to go back to work. And then as I said, yeah, all\n\nChannel 0: Yes.\n\nChannel 1: good. And then\n\nChannel 0: Yeah.\n\nChannel 1: now now we're back starting to play up again. You know what I mean?\n\nChannel 0: Yeah.\n\nChannel 1: So they sort of they didn't cover their ass, but\n\nChannel 0: Yes.\n\nChannel 1: sort of working\n\nChannel 0: And\n\nChannel 1: work covers favor.\n\nChannel 0: and work cover is a a little bit different in that way as well because you\n\nChannel 1: Yeah.\n\nChannel 0: do have\n\nChannel 1: Okay.\n\nChannel 0: to obviously go through the employer and stuff like that. Now if anything were to happen, so we are also here to help you. So you wouldn't\n\nChannel 1: Yep.\n\nChannel 0: have to go through Neos yourself and deal with any of it. You would just call me and say, hey. My back's gotten really bad. I can't work. I've gone to the doctor, and they said I I won't be able to go back to work.\n\nYou just call me if that's ever the situation. Hopefully, it doesn't demonstrate through that. But if\n\nChannel 1: Yeah.\n\nChannel 0: that's ever the situation, because they need part of my job and what we do here is to then fight for you with the insurer.\n\nChannel 1: Okay.\n\nChannel 0: Because we do that all the time, and we obviously know if they try through, like, loopholes or anything like that, whereas,\n\nChannel 1: Yep.\n\nChannel 0: like, we tryna assist you. So we would then help you prepare the documents. And, obviously, you would have to go to the doctor, but we would give you the forms for you\n\nChannel 1: Yep.\n\nChannel 0: to get to your doctor. And you can obviously choose your doctor\n\nChannel 1: Yep.\n\nChannel 0: to complete those documents, and you will send it to us. And then we will send it off to the insurer to try and get that claim for you.\n\nChannel 1: Yeah. Okay. Fair enough.\n\nChannel 0: So, hopefully, it doesn't happen, obviously, for\n\nChannel 1: Yes.\n\nChannel 0: you.\n\nChannel 1: Yeah.\n\nChannel 0: But\n\nChannel 1: But\n\nChannel 0: if if\n\nChannel 1: yeah.\n\nChannel 0: it ever were to come to it, just call us because then we will help navigate that for you.\n\nChannel 1: Okay.\n\nChannel 0: Because at the end\n\nChannel 1: Alright.\n\nChannel 0: of the day, like, we don't work for the insurer. We work for you and try to help you get the\n\nChannel 1: Yep.\n\nChannel 0: money.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Now you don't have income protection, though, or trauma insurance. Are you still happy to not have those two covered?\n\nChannel 1: Yeah. Because\n\nChannel 0: Do\n\nChannel 1: I\n\nChannel 0: you know?\n\nChannel 1: think originally\n\nChannel 0: Yeah.\n\nChannel 1: what we have is just sort of like a massive, well, not massive, but it was a fairly\n\nChannel 0: Yeah.\n\nChannel 1: substantial increase in that. Yeah?\n\nChannel 0: Yeah. Income protection is more\n\nChannel 1: Yeah.\n\nChannel 0: expensive because it's temporary. It's, like, covering you if you were temporarily unable to work.\n\nChannel 1: Yeah.\n\nChannel 0: So it's\n\nChannel 1: And\n\nChannel 0: easier\n\nChannel 1: at that\n\nChannel 0: to get\n\nChannel 1: time\n\nChannel 0: paid\n\nChannel 1: too,\n\nChannel 0: out.\n\nChannel 1: be\n\nChannel 0: Yeah.\n\nChannel 1: sorry. At that time too, before I even had the accident, like, I've worked most of my life\n\nChannel 0: Yeah.\n\nChannel 1: and then nothing's happened. So you're paying that you know, regardless, just for\n\nChannel 0: Yeah.\n\nChannel 1: example, it's\n\nChannel 0: Yep.\n\nChannel 1: probably more now. Let's say you're paying $50 a week $80\n\nChannel 0: Yeah.\n\nChannel 1: a week, and it's just\n\nChannel 0: Yeah.\n\nChannel 1: yeah. And you haven't used it for\n\nChannel 0: Yeah.\n\nChannel 1: twenty years. It's like yeah. No.\n\nChannel 0: Yeah. It is that trade off as well. So\n\nChannel 1: It\n\nChannel 0: okay.\n\nChannel 1: is.\n\nChannel 0: Perfect.\n\nChannel 1: Yeah.\n\nChannel 0: Yep.\n\nChannel 1: So\n\nChannel 0: Now\n\nChannel 1: to\n\nChannel 0: with those\n\nChannel 1: just just to to to bump up that if if I was to bump it up, so you said it's $6.80 or something like\n\nChannel 0: yeah.\n\nChannel 1: that or or\n\nChannel 0: Yeah.\n\nChannel 1: what what\n\nChannel 0: Six\n\nChannel 1: would\n\nChannel 0: 100\n\nChannel 1: the next\n\nChannel 0: 80\n\nChannel 1: increase\n\nChannel 0: seven.\n\nChannel 1: be\n\nChannel 0: It\n\nChannel 1: to\n\nChannel 0: would be\n\nChannel 1: cover?\n\nChannel 0: very yeah. It would be very dependent on because what the process would be, because this tailored cover for you, what\n\nChannel 1: Yep.\n\nChannel 0: the process would be, because the insurer will be like, okay. Well, you're taking on more risk, so we would like to do a whole full assessment before we tell you what the price and everything would be. So what\n\nChannel 1: Okay.\n\nChannel 0: the process would be is that I would look for the pre assessment. It would be to go through, like, medical questionnaires and stuff like that through c. From that, I would send it off to all the insurance and not just Neos, all the other ones as well just to see who would give you the best cover. And then I would be able to get prices. But\n\nChannel 1: But\n\nChannel 0: they\n\nChannel 1: see,\n\nChannel 0: would\n\nChannel 1: that's that's\n\nChannel 0: typically\n\nChannel 1: probably a yeah. That's that's probably a well, I don't know what you'd say there either because, like, I've got the 680 coverage, and\n\nChannel 0: Yes.\n\nChannel 1: that was prior to anything happening sort of thing. Like like, now if I went and did, I don't know, say, on medical or something like that, and they go, oh, shit. Then they could\n\nChannel 0: Yes.\n\nChannel 1: say, well, no. You're not covered for 6\n\nChannel 0: Correct.\n\nChannel 1: 80. You're covered now for 400.\n\nChannel 0: It's\n\nChannel 1: So\n\nChannel 0: more so it's more so the the amount you can determine. They're more so what they would say is anything preexisting. So any preexisting condition. So for example, your back,\n\nChannel 1: Yep.\n\nChannel 0: they\n\nChannel 1: Which\n\nChannel 0: would\n\nChannel 1: would\n\nChannel 0: go, well,\n\nChannel 1: yep.\n\nChannel 0: you're having current issues with your back, so we're not gonna cover your back. So they exclude\n\nChannel 1: Yeah.\n\nChannel 0: the back from your policy. So that is the risk. The good thing\n\nChannel 1: That's\n\nChannel 0: with your policy as well is, like, anything that happens\n\nChannel 1: right.\n\nChannel 0: after we took out the policy for you, you are covered for. So that's what's so good with the tailored cover.\n\nChannel 1: So\n\nChannel 0: So any\n\nChannel 1: I'd\n\nChannel 0: new\n\nChannel 1: technically\n\nChannel 0: thing?\n\nChannel 1: technically for more back in that now, I'd be covered for that.\n\nChannel 0: Let me triple check that for you. Yes. Correct.\n\nChannel 1: Yeah.\n\nChannel 0: There\n\nChannel 1: I would\n\nChannel 0: is\n\nChannel 1: be.\n\nChannel 0: no yes.\n\nChannel 1: No.\n\nChannel 0: Correct.\n\nChannel 1: Because\n\nChannel 0: There\n\nChannel 1: it\n\nChannel 0: is\n\nChannel 1: was\n\nChannel 0: no.\n\nChannel 1: well before, but\n\nChannel 0: Correct.\n\nChannel 1: that's when prices were way low and that and everything too. And, anyway, that's all good. But like\n\nChannel 0: Yes.\n\nChannel 1: I said now, I could I could go, oh, well, you know, you hit me back screwed, whatever. I'll go and get more. And then and then I'll come in and they say, no. Well, now we've done all this. We've looked at all\n\nChannel 0: Yes.\n\nChannel 1: this. Now\n\nChannel 0: We're\n\nChannel 1: your coverage\n\nChannel 0: not covering\n\nChannel 1: is four\n\nChannel 0: that.\n\nChannel 1: 100. You know\n\nChannel 0: It's\n\nChannel 1: what I mean?\n\nChannel 0: yeah. Because it's more so what they wouldn't necessarily like, if you wanted 800, let's say,\n\nChannel 1: Yeah.\n\nChannel 0: they wouldn't\n\nChannel 1: Yep.\n\nChannel 0: necessarily say, oh, you can't you can't have 800. You only have 200. But what they would do is that they would say, cool. You can have 800, but we're not covering your back,\n\nChannel 1: That's\n\nChannel 0: which\n\nChannel 1: right.\n\nChannel 0: is\n\nChannel 1: Yeah.\n\nChannel 0: for\n\nChannel 1: Okay.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: the most important thing.\n\nChannel 1: That's\n\nChannel 0: So\n\nChannel 1: right. Yeah. So I'll\n\nChannel 0: we\n\nChannel 1: leave it\n\nChannel 0: don't\n\nChannel 1: as is then.\n\nChannel 0: correct because a new policy would have a back exclusion if you do have\n\nChannel 1: Yeah.\n\nChannel 0: any any issues\n\nChannel 1: Yeah.\n\nChannel 0: whatsoever. Even if you if you see a chiropractor, that's enough for them to be like,\n\nChannel 1: Yep.\n\nChannel 0: no. There is\n\nChannel 1: I know\n\nChannel 0: some\n\nChannel 1: how\n\nChannel 0: issues\n\nChannel 1: they work.\n\nChannel 0: we are\n\nChannel 1: Yep.\n\nChannel 0: not we are not\n\nChannel 1: Yep.\n\nChannel 0: covering. And at the moment, because you took it out before any of that, which is great, because that means you do have that coverage if something would happen, we don't really wanna mess with it too much.\n\nChannel 1: Yep. Yep. No. A 100%. Yeah.\n\nChannel 0: Yep.\n\nChannel 1: That's that's\n\nChannel 0: Okay.\n\nChannel 1: yep. Good.\n\nChannel 0: But it is a very good question. But\n\nChannel 1: Yep.\n\nChannel 0: no.\n\nChannel 1: Yep.\n\nChannel 0: Yes. You are covered for your buck, which is great.\n\nChannel 1: Yep. Wait. Well, we'll leave\n\nChannel 0: Now\n\nChannel 1: that at that then.\n\nChannel 0: do you have any other questions for the insurances before I move another way? No?\n\nChannel 1: No.\n\nChannel 0: Perfect.\n\nChannel 1: That's all good.\n\nChannel 0: Now will you will see in the document anyway for you a certificate of currency. It just breaks down your insurances and a bit more information for you, but lets you know that's all paid and up to date. Now you will\n\nChannel 1: Yep.\n\nChannel 0: also see a Netwealth performance report, and that one here for your individual investment and how they all individually have performed over the last twelve months. Now\n\nChannel 1: Yep.\n\nChannel 0: all of your investments have done pretty pretty good, but there is one investment that is underperforming a little bit at the moment that we would like to swap out for you. Now we sent you an email. It was a little while ago saying that we've done so the investment committee did a lot of research on the investments to try and see if they could find one that was suitable to swap that one out for you. Because if we do foresee it not potentially coming back around or underperforming a little bit, we wanna be proactive and changing things for you as long as that\n\nChannel 1: Yep.\n\nChannel 0: aligns with with your goals in making sure that we always have you in the best position possible. So\n\nChannel 1: Mhmm.\n\nChannel 0: there was one investment, which is your Benelon concentrated equity that was underperforming that we would like to look at changing.\n\nChannel 1: Yep.\n\nChannel 0: Now we send you that email. Yeah. It was a a little while ago. And, basically, we haven't authorized the change yet because we kind of struggled to get in touch with you for a little bit,\n\nChannel 1: Yeah.\n\nChannel 0: which I\n\nChannel 1: Right.\n\nChannel 0: know is your phone.\n\nChannel 1: Yep.\n\nChannel 0: And what that basically means is because we struggled to get in touch with you for a little bit, your ongoing device fee has actually been off for a while. So great for you. You didn't pay fees for a little bit, which is fantastic, but the bad thing was we couldn't actually then process this request. So\n\nChannel 1: Mhmm.\n\nChannel 0: it's all drafted, ready to go. So if after today or when you have a look at the moment the documents, you are happy with everything and you would like to stay on as a client, when you sign the document, it will then send it back to me, and then I will\n\nChannel 1: Yep.\n\nChannel 0: let the investment team know that we will then process that change of investment for you. So swapping that then along for your\n\nChannel 1: Okay.\n\nChannel 0: beta shares Australia two\n\nChannel 1: Is\n\nChannel 0: 100.\n\nChannel 1: that just a matter of just signing it, like DocuSign?\n\nChannel 0: Correct.\n\nChannel 1: Yeah.\n\nChannel 0: Correct.\n\nChannel 1: Okay.\n\nChannel 0: It's\n\nChannel 1: Yep.\n\nChannel 0: all electronic.\n\nChannel 1: Yep.\n\nChannel 0: And as soon as, yeah, as soon as we get that back, I will let the team know, and we will change that one investment. That was the\n\nChannel 1: Okay.\n\nChannel 0: only investment that was kind of underperforming a little bit. And, obviously, the the market have seen quite a bit of fluctuation in the last twelve months.\n\nChannel 1: Yep.\n\nChannel 0: And if an investment is down a little bit, we might not always want to change it because if you're selling it while it is down. But if it is a little bit slower or not performing as well as we want, then we want to be proactive with it. So\n\nChannel 1: Yep.\n\nChannel 0: that is what that email was. You didn't have to sign that email or anything.\n\nChannel 1: Oh,\n\nChannel 0: But, yeah,\n\nChannel 1: okay.\n\nChannel 0: the only the only reason we we weren't able to just action it was because you actually weren't paying fees for the time being. So\n\nChannel 1: Alright.\n\nChannel 0: yeah. So, basically, that's all ready to go, though. So like I said, if you are happy to obviously\n\nChannel 1: Yeah.\n\nChannel 0: stay on as a client, then\n\nChannel 1: Yeah.\n\nChannel 0: when you sign the documents, so the last two documents in the email when you have a moment, it is the ongoing\n\nChannel 1: Yes.\n\nChannel 0: service agreement. That one is you could say that you are happy to the client. Now there is no changes to the fee structure, though, so it's not an increase or anything like that. It stays exactly the same at 1.65. Not a lock in contract either.\n\nSo if at any point in time, you're not happy, it is not a lock in contract. But, otherwise, by signing this, it allows us to service your account and manage everything for you in the meantime. And as soon as that come back, I will let the team know, and we will action this investment\n\nChannel 1: Yep.\n\nChannel 0: change for you as well.\n\nChannel 1: Yeah. I'll do that tonight anyway.\n\nChannel 0: Yeah. Beautiful. Now there is one more document it will ask you to add a little signature for, and that is a tax file number form. Now this is just a compliance form just basically letting you know that we are keeping your tax file number secure and safe on\n\nChannel 1: Yep.\n\nChannel 0: file. Yep. The last document you will see, you don't need to sign it. It's just been added there for your reference. It is just an updated financial services guide.\n\nAgain, you would have seen this one before. It is just a bit of an updated version. It is one that lets you know all the important information regarding us here at Oakview for you. You will also see a bit of pictures of the team, so the advisers, our directors, and everyone. If you do have a look\n\nChannel 1: Mhmm.\n\nChannel 0: through it, you'll also see myself there if you do wanna put a face to the voice.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Yep. And that was basically all the documents and everything that I kind of needed to run through on on my end.\n\nChannel 1: Yep.\n\nChannel 0: Now, Michael, do you have any questions for me otherwise at this point before I let you go and enjoy your evening?\n\nChannel 1: No. Basically,\n\nChannel 0: No?\n\nChannel 1: just if you could give me just the last one is just how how how it has been going pretty much since I've signed up and, like, yeah, how how my super is traveling, basically.\n\nChannel 0: Yeah. Sorry. Let me see\n\nChannel 1: Yeah.\n\nChannel 0: if I can get up from what it was last last unreview just to give you that\n\nChannel 1: Yep.\n\nChannel 0: comparison.\n\nChannel 1: Yep.\n\nChannel 0: Let me see here. Now the last time let me just let this load here for you. So the last time we spoke with you, so when we did this was in March 2024.\n\nChannel 1: Yeah. Right.\n\nChannel 0: Your super super balance at that time was 246,000, and\n\nChannel 1: Mhmm.\n\nChannel 0: now it's at 307,490.\n\nChannel 1: Yep.\n\nChannel 0: So it's still growing well. Like I said, most of the investments are doing well. There was just that one investment that has underperformed, like I mentioned, that we do wanna look at changing through\n\nChannel 1: So\n\nChannel 0: and\n\nChannel 1: did\n\nChannel 0: make sure\n\nChannel 1: how\n\nChannel 0: that\n\nChannel 1: much\n\nChannel 0: thing\n\nChannel 1: did that sort of drop it off or it didn't too much? Or\n\nChannel 0: let me have a look here for you. So that was one that you were invested in. It was one of your your bigger ones, so it did take a little bit of a toll. But let me have a look here. So even though that one was underperforming, and like I said, you were\n\nChannel 1: Yep.\n\nChannel 0: invested in that one, the last twelve months, so even though we have seen overall in the market quite a bit of turbulent, which I'm sure you've heard on the news and everything like that, obviously,\n\nChannel 1: Yep.\n\nChannel 0: everything in The US and Trump and tariffs and everything, and, obviously,\n\nChannel 1: Yeah.\n\nChannel 0: more recently, the war. So we have seen quite a turbulent year. But despite that, though, and despite that you had one investment that was kind of dragging things a little bit, your portfolio is still up after fees, which is great. Now it is\n\nChannel 1: Okay.\n\nChannel 0: up by about 4.63% after fees,\n\nChannel 1: Yep.\n\nChannel 0: which is not which is not too bad given the market conditions we have. We had one investment underperforming. So when you have a look at all the others, you can see have done really well. So you can see, for example, the gold was up by 20%.\n\nChannel 1: Yeah.\n\nChannel 0: You can see Japan. So one investment in Japan was up by 15.4%, and this is again given\n\nChannel 1: Yep.\n\nChannel 0: the market condition. You also had another investment. So the iShares S and P five hundred was up by 12.71%. You had a world investment that was up 18.63%. But a lot of the other investments and even your defensive investments were doing doing good.\n\nChannel 1: Okay.\n\nChannel 0: Even, like, your cybersecurity was up by 8.8%. So overall, the only reason that the total perform performance is a little bit less is because of that Benelon investment. But\n\nChannel 1: Yeah.\n\nChannel 0: the good thing now is that I was able to get in touch with you, which was great, or you called\n\nChannel 1: Yep.\n\nChannel 0: me back, which is fantastic. So as soon as we get this document, we will get that out for you and swap it for the beta shares a 200. And it is swapping one Australian investment for another one because we also\n\nChannel 1: Yeah.\n\nChannel 0: wanna make sure that your portfolio is diversified. We don't want everything in one market, one industry, so we wanna make sure it's very diversified. So we're swapping one Australian for another one, but the a 200 is a little bit cheaper for you, but also has performed better. So\n\nChannel 1: Yeah.\n\nChannel 0: moving\n\nChannel 1: Yes.\n\nChannel 0: forward, even though if we if we see a couple of more fluctuations in the market, it should make things a little bit smoother for you. And\n\nChannel 1: Yep.\n\nChannel 0: like I said, when you have a look at the document, that was the only one that was down. Everyone else was positive despite\n\nChannel 1: Yeah.\n\nChannel 0: the last twelve months, so\n\nChannel 1: And,\n\nChannel 0: that's\n\nChannel 1: like,\n\nChannel 0: great.\n\nChannel 1: since\n\nChannel 0: Yeah.\n\nChannel 1: I sort of like, I think pretty much when I signed up, that's when COVID hit, and then it was\n\nChannel 0: Yeah.\n\nChannel 1: then it was a war, and then there was something\n\nChannel 0: It's\n\nChannel 1: else. I was\n\nChannel 0: been\n\nChannel 1: like,\n\nChannel 0: a\n\nChannel 1: yeah.\n\nChannel 0: lot.\n\nChannel 1: That's my, yeah, that's my typical luck sort of thing. But\n\nChannel 0: Yeah.\n\nChannel 1: and just one more quick well, just say\n\nChannel 0: Yeah.\n\nChannel 1: for argument's\n\nChannel 0: Of course.\n\nChannel 1: sake, when I when I did sign up, whatever had, it wasn't a great deal because, like, you know,\n\nChannel 0: Mhmm.\n\nChannel 1: being\n\nChannel 0: Mhmm.\n\nChannel 1: scaffolded, you don't think about super and all that sort of shit. But\n\nChannel 0: Yeah.\n\nChannel 1: when when I did sign up and, like, as from then to now, like, if I had a stuck with, say, like, Sunsuper, which is what I was with, like,\n\nChannel 0: Mhmm. Yep.\n\nChannel 1: I wouldn't be anywhere near that, obviously, where I'm at now.\n\nChannel 0: No. Typically not. Now in order for me to tell you exactly, it'll have to run all the numbers for you.\n\nChannel 1: No. Yeah. No. That's alright.\n\nChannel 0: But, usually, every time I have because we do research and stuff all the time.\n\nChannel 1: Yep.\n\nChannel 0: And when when the market fluctuates, they tend to fluctuate everywhere. The\n\nChannel 1: Mhmm.\n\nChannel 0: the thing with how your portfolio is with Netwealth is the diversification. So you will see that you have one, two, three, four, five, six, seven different investment options. Whereas if you were in, like, Sunsuper, you may have had, like, the one investment option. Yes. There could be a little bit of underlying, but it's just, like, one managed portfolio.\n\nSo this gives you a lot more kind of diversification and transparency with your investment.\n\nChannel 1: Okay.\n\nChannel 0: And\n\nChannel 1: Yep.\n\nChannel 0: over the the long term as well is which when when we look at the performance and the fees and everything like that,\n\nChannel 1: Yeah.\n\nChannel 0: is that on a because you are in a high growth as well, so that can be, like, twelve month period where you you might not see as great return, but then the next twelve months, you might see, you know, super big\n\nChannel 1: Yeah.\n\nChannel 0: returns. So we are\n\nChannel 1: Yeah.\n\nChannel 0: looking at, like, your more long term. And\n\nChannel 1: Yep.\n\nChannel 0: as long as it continues to head in the right direction, which it is, and, obviously, we calculate everything after fees as well. So making sure that net of\n\nChannel 1: Yep.\n\nChannel 0: fees, everything is going the right way, which\n\nChannel 1: Yep.\n\nChannel 0: is it which it is for you, it\n\nChannel 1: Mhmm.\n\nChannel 0: is still putting you in that better position.\n\nChannel 1: Okay. Yep.\n\nChannel 0: Yep.\n\nChannel 1: Alright.\n\nChannel 0: But it is very\n\nChannel 1: Yes.\n\nChannel 0: good question. Sorry.\n\nChannel 1: Oh, yeah. It's just that when you do like, for me, like, when you do get on and see it, you look, say, for argument's sake, it's\n\nChannel 0: Yeah.\n\nChannel 1: 02:40, and then you\n\nChannel 0: Yep.\n\nChannel 1: oh, yeah. Yeah. It's sort of slowly moving. The next\n\nChannel 0: Yeah.\n\nChannel 1: time you look, it might be down to, I don't know,\n\nChannel 0: Yeah.\n\nChannel 1: 02:33. Oh, what's\n\nChannel 0: Yes.\n\nChannel 1: going on? And you know what\n\nChannel 0: Yeah.\n\nChannel 1: I mean? It's like,\n\nChannel 0: And\n\nChannel 1: it\n\nChannel 0: the\n\nChannel 1: just\n\nChannel 0: next\n\nChannel 1: doesn't\n\nChannel 0: time, it's like, woah. Three seventy. It it fluctuates.\n\nChannel 1: yeah. Three zero seven\n\nChannel 0: Yeah.\n\nChannel 1: sort of thing. But, yeah, you sort of think, oh, you know? I guess it's like in this everyone's expect\n\nChannel 0: Yeah.\n\nChannel 1: to\n\nChannel 0: Yeah.\n\nChannel 1: sign up, you know, go for it, and then you expect after five years, you expect to look at, oh, yeah. Look. It's sitting at 700,000. You know? Oh, I wish I'd but, you know, I know it doesn't work like that, but that's just how everyone thinks, I suppose.\n\nChannel 0: Yeah. And that's also\n\nChannel 1: So\n\nChannel 0: why it is good to do the reviews because it is a good checking point to see to be like, okay. Well, what actually has happened and making sure that everything continues to align in the right way for you and keep\n\nChannel 1: Yeah.\n\nChannel 0: growing. And with that high growth as well, like I said, sometimes over the long term, you will see that, but there will be obviously short term that sometimes there will be a little bit more fluctuations than others, and\n\nChannel 1: Yep.\n\nChannel 0: that is to\n\nChannel 1: And\n\nChannel 0: be to be expected as well in a\n\nChannel 1: but\n\nChannel 0: high\n\nChannel 1: I\n\nChannel 0: growth\n\nChannel 1: guess\n\nChannel 0: portfolio.\n\nChannel 1: I guess how it works\n\nChannel 0: Yeah.\n\nChannel 1: too, it's like yeah. I suppose, like, when I started, I can't even remember. Like, what it wasn't wasn't a great amount either. It might have been around a 100,000 or something like that. So, I mean, you guys have only then at that stage, you've only got a 100,000 to work with.\n\nYou know what I mean?\n\nChannel 0: Yeah.\n\nChannel 1: And so as it sort\n\nChannel 0: So\n\nChannel 1: of, I guess,\n\nChannel 0: compounding.\n\nChannel 1: as this is my\n\nChannel 0: Yeah.\n\nChannel 1: question. As it I guess, as as it as it grows, and instead of a 100, you've got 300,000 to shuffle around and\n\nChannel 0: Yeah.\n\nChannel 1: try yeah.\n\nChannel 0: And that\n\nChannel 1: Yep.\n\nChannel 0: makes a\n\nChannel 1: It's\n\nChannel 0: bigger\n\nChannel 1: like a\n\nChannel 0: difference\n\nChannel 1: casino.\n\nChannel 0: because correct. Because if you have\n\nChannel 1: Yep.\n\nChannel 0: a 100,000 and you have 5% of that,\n\nChannel 1: Yep.\n\nChannel 0: you know, versus 5% of 300 thou\n\nChannel 1: Yep.\n\nChannel 0: thousand,\n\nChannel 1: I'm\n\nChannel 0: it's\n\nChannel 1: with\n\nChannel 0: making\n\nChannel 1: you.\n\nChannel 0: a big\n\nChannel 1: Yep.\n\nChannel 0: difference,\n\nChannel 1: Yep.\n\nChannel 0: and it all compounds\n\nChannel 1: Mhmm.\n\nChannel 0: as well. So the more you obviously have in, the quicker your like, the 5% is going to give you more and more and more.\n\nChannel 1: Yep. Yep.\n\nChannel 0: So that's\n\nChannel 1: Yeah. I'm\n\nChannel 0: that's\n\nChannel 1: yeah. So,\n\nChannel 0: that's\n\nChannel 1: like, as\n\nChannel 0: really\n\nChannel 1: I said,\n\nChannel 0: good.\n\nChannel 1: yeah. But yeah. Yep. So we get suffering the four, you know, five, and then it's more that you yeah. Yeah.\n\nYou should start\n\nChannel 0: Correct.\n\nChannel 1: seeing it should start growing a bit more.\n\nChannel 0: Oh, yes.\n\nChannel 1: Well,\n\nChannel 0: Exactly.\n\nChannel 1: providing\n\nChannel 0: Don't\n\nChannel 1: on\n\nChannel 0: don't\n\nChannel 1: how things\n\nChannel 0: let value.\n\nChannel 1: go. Yeah.\n\nChannel 0: Yes.\n\nChannel 1: Yeah. Yeah. Yep. I'm with\n\nChannel 0: But\n\nChannel 1: you.\n\nChannel 0: long term, yes, it will.\n\nChannel 1: No worries.\n\nChannel 0: So so, yeah, that's that's great. Very good question, sir. And let me know how you go with NetWell if you have any issues accessing your account because that is good to\n\nChannel 1: Yeah.\n\nChannel 0: check\n\nChannel 1: Yeah.\n\nChannel 0: every\n\nChannel 1: I'll\n\nChannel 0: now\n\nChannel 1: get\n\nChannel 0: and\n\nChannel 1: on\n\nChannel 0: then\n\nChannel 1: to\n\nChannel 0: for you.\n\nChannel 1: I've got Friday's. I'll I'll have to just, yeah, get in and\n\nChannel 0: Yeah.\n\nChannel 1: give them a call and try and sort it out on Friday,\n\nChannel 0: Yep.\n\nChannel 1: providing I\n\nChannel 0: Yep.\n\nChannel 1: yeah. My memory holds up. But yeah.\n\nChannel 0: That's all good.\n\nChannel 1: No worries.\n\nChannel 0: But you don't have any other questions, Michael, I will let you go and enjoy your evening. Like I said, keep a\n\nChannel 1: Thank\n\nChannel 0: lookout\n\nChannel 1: you.\n\nChannel 0: for that email. Let me know if you have any questions, though, in regards to\n\nChannel 1: Yeah.\n\nChannel 0: it.\n\nChannel 1: Yeah. No. That's all\n\nChannel 0: Otherwise,\n\nChannel 1: good. I'll just\n\nChannel 0: I'm\n\nChannel 1: look for\n\nChannel 0: happy.\n\nChannel 1: the the the files\n\nChannel 0: Yep.\n\nChannel 1: or when I open them up and then whatever needs to\n\nChannel 0: Yep.\n\nChannel 1: sign, and I'll just sign. Yep.\n\nChannel 0: Yep.\n\nChannel 1: Okay.\n\nChannel 0: And this should just be\n\nChannel 1: Sweet.\n\nChannel 0: the true document. It should automatically prompt it, and I\n\nChannel 1: Yep.\n\nChannel 0: will get notified when you have signed. So I'll keep a lookout for it. And then as soon\n\nChannel 1: Mhmm.\n\nChannel 0: as I see that comes back, I will let the investment team know, and we will change that one investment for you.\n\nChannel 1: No worries at all.\n\nChannel 0: Yep. Perfect. Well, if\n\nChannel 1: Awesome.\n\nChannel 0: there is anything else that you need at any point in time, though, Michael, just let me know, and\n\nChannel 1: Yep.\n\nChannel 0: we'll be happy to put you in for a bit of a catch up.\n\nChannel 1: Alright. Too easy. Thanks for that. Appreciate it.\n\nChannel 0: No no problem at all. We'll speak soon.\n\nChannel 1: Alright. Thank you. Bye.\n\nChannel 0: Alright. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.5999999,"end":2.24,"sentiment":"neutral","sentiment_score":0.2361970990896225},{"text":"This is Franca speaking.","start":2.24,"end":3.46,"sentiment":"neutral","sentiment_score":0.1382656116038561}],"sentiment":"neutral","sentiment_score":0.17090944076577821,"channel":0,"num_words":6,"start":1.5999999,"end":3.46},{"sentences":[{"text":"Yeah.","start":4.16,"end":4.4,"sentiment":"neutral","sentiment_score":0.1319153904914856},{"text":"Good afternoon, Veronica.","start":4.4,"end":5.52,"sentiment":"neutral","sentiment_score":0.2753146042426427},{"text":"It's Mick Bursey here.","start":5.52,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.17933997884392738},{"text":"I've just been transferred.","start":6.7999997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.14150552824139595},{"text":"I had an appointment this afternoon, and I've only just gotten home from work just for a 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before I do jump into the on your review there with you, Michael, I do like to start by asking if there is anything specific that you were hoping to get out of their review today or any areas you would like me to focus on or whether it's just a bit of a catch up and see where everything's at?","start":50.600002,"end":64.54,"sentiment":"neutral","sentiment_score":0.0929265879695454}],"sentiment":"neutral","sentiment_score":0.0929265879695454,"channel":0,"num_words":62,"start":50.600002,"end":64.54},{"sentences":[{"text":"Yeah.","start":64.615,"end":64.935,"sentiment":"neutral","sentiment_score":0.03084387443959713},{"text":"Just basically your last one, just to catch 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that sort of drop it off or it didn't too much?","start":2046.2251,"end":2049.185,"sentiment":"neutral","sentiment_score":-0.1428132231036822},{"text":"Or","start":2049.185,"end":2049.685,"sentiment":"neutral","sentiment_score":-0.027500927448272705}],"sentiment":"neutral","sentiment_score":-0.13394304651480454,"channel":1,"num_words":13,"start":2046.2251,"end":2049.685},{"sentences":[{"text":"let me have a look here for you.","start":2050.165,"end":2052.105,"sentiment":"neutral","sentiment_score":-0.0077908027451485395},{"text":"So that was one that you were invested in.","start":2052.325,"end":2055.385,"sentiment":"neutral","sentiment_score":0.03303149425321155},{"text":"It was one of your your bigger ones, so it did take a little bit of a toll.","start":2055.845,"end":2059.58,"sentiment":"neutral","sentiment_score":-0.01113609162469705},{"text":"But let me have a look here.","start":2059.58,"end":2061.28,"sentiment":"neutral","sentiment_score":-0.011134595078017031},{"text":"So even 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for example, the gold was up by 20%.","start":2113.37,"end":2118.59,"sentiment":"neutral","sentiment_score":0.2852531174818675}],"sentiment":"neutral","sentiment_score":0.21784864536797008,"channel":0,"num_words":48,"start":2100.745,"end":2118.59},{"sentences":[{"text":"Yeah.","start":2119.6401,"end":2120.1401,"sentiment":"neutral","sentiment_score":0.14104536175727844}],"sentiment":"neutral","sentiment_score":0.14104536175727844,"channel":1,"num_words":1,"start":2119.6401,"end":2120.1401},{"sentences":[{"text":"You can see Japan.","start":2120.17,"end":2122.67,"sentiment":"neutral","sentiment_score":0.08055141195654869},{"text":"So one investment in Japan was up by 15.4%, and this is again 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easy.","start":2548.9402,"end":2549.4202,"sentiment":"positive","sentiment_score":0.5908704996109009},{"text":"Thanks for that.","start":2549.4202,"end":2550.1401,"sentiment":"positive","sentiment_score":0.8461466630299886},{"text":"Appreciate it.","start":2550.1401,"end":2551.12,"sentiment":"positive","sentiment_score":0.7999798357486725}],"sentiment":"positive","sentiment_score":0.7208827473223209,"channel":1,"num_words":8,"start":2548.4602,"end":2551.12},{"sentences":[{"text":"No no problem at all.","start":2550.9329,"end":2552.213,"sentiment":"positive","sentiment_score":0.5079813599586487},{"text":"We'll speak soon.","start":2552.213,"end":2553.1929,"sentiment":"positive","sentiment_score":0.38243401050567627}],"sentiment":"positive","sentiment_score":0.460901103913784,"channel":0,"num_words":8,"start":2550.9329,"end":2553.1929},{"sentences":[{"text":"Alright.","start":2553.533,"end":2553.853,"sentiment":"positive","sentiment_score":0.37558016180992126},{"text":"Thank you.","start":2553.853,"end":2554.413,"sentiment":"positive","sentiment_score":0.6750247180461884},{"text":"Bye.","start":2554.413,"end":2554.913,"sentiment":"positive","sentiment_score":0.3362869918346405}],"sentiment":"positive","sentiment_score":0.5154791474342346,"channel":1,"num_words":4,"start":2553.533,"end":2554.913},{"sentences":[{"text":"Alright.","start":2554.9329,"end":2555.4329,"sentiment":"neutral","sentiment_score":0.1992269605398178},{"text":"Bye.","start":2555.493,"end":2555.993,"sentiment":"neutral","sentiment_score":-0.11838844418525696}],"sentiment":"neutral","sentiment_score":0.040419258177280426,"channel":0,"num_words":2,"start":2554.9329,"end":2555.993}]},"summary":{"result":"success","short":"During a conversation between various speakers, they discuss various topics including employment history, assets and liabilities, health and lifestyle, retirement plans, mortgage, property loss, health and lifestyle, and risk tolerance. They also discuss retirement plans, health issues, and risk tolerance. The agent emphasizes the importance of reviewing the portfolio for long-term growth and mentions the need for longer-term volatility in the market. The conversation ends with the agent offering to assist with anything else and wishing the customer a good evening."},"intents":{"segments":[{"text":"Just like your payslips don't get emailed. They say, I've got to log on to the computer sort of thing to get them and log Yeah.","start_word":687,"end_word":712,"intents":[{"intent":"Track paylips","confidence_score":0.0057215597}]},{"text":"Could change. that's right.","start_word":1343,"end_word":1346,"intents":[{"intent":"Change plans","confidence_score":0.0071477857}]},{"text":"And do you guys know someone that you can get it done with, or would you like me to get the team to send you some information of a a firm that we work closely Oh, no.","start_word":1940,"end_word":1976,"intents":[{"intent":"Request information","confidence_score":0.010318523}]},{"text":"Now comes to superannuation, do you have any idea at the moment of when you think you would like to start accessing your suit or retire? This Friday good?","start_word":2126,"end_word":2154,"intents":[{"intent":"Retire","confidence_score":0.004865363},{"intent":"Access superannuation","confidence_score":0.70405},{"intent":"Schedule retirement","confidence_score":0.0037178607}]},{"text":"Now comes to superannuation, do you have any idea at the moment of when you think you would like to start accessing your suit or retire? This Friday good? Sorry.","start_word":2126,"end_word":2155,"intents":[{"intent":"Add to super","confidence_score":0.0015688348}]},{"text":"with the current legislation anyway, and like you said, who knows by the time you you get there, but with the current legislation anyway, if you stop working, you can access your super tax free at 60.","start_word":2218,"end_word":2254,"intents":[{"intent":"Access super tax free","confidence_score":0.044017233}]},{"text":"with the current legislation anyway, and like you said, who knows by the time you you get there, but with the current legislation anyway, if you stop working, you can access your super tax free at 60. So I will At note what?","start_word":2218,"end_word":2260,"intents":[{"intent":"Get super tax","confidence_score":0.0009010408}]},{"text":"And I do have here that, ideally, when you do start drawing an income from super, about a thousand dollars a week was last time kind of an appropriate amount. Do you think that would still be sufficient, Bob. or Alright.","start_word":2334,"end_word":2374,"intents":[{"intent":"Draw income","confidence_score":0.30345255}]},{"text":"And when it comes to your your fluctuations and your level of risk that you are comfortable with, so I'll go through just a bit of an updated risk profile questionnaire with you. It's just a couple of questions or multiple choice to make it nice and easy, and there is no right or wrong answers. Does that make sense? Yep.","start_word":2745,"end_word":2805,"intents":[{"intent":"Assess risk profile and accept high risk levels","confidence_score":0.000018270503}]},{"text":"When we are looking at an asset allocation point of view actually, Michael, do you have access to your emails at the moment or or not really right now? No.","start_word":3040,"end_word":3069,"intents":[{"intent":"Determine asset allocation availability","confidence_score":0.0015108295}]},{"text":"So for a high growth portfolio, the way that we are currently invested in for you, you have 90% roughly in what we would call your growth asset. Now Yep.","start_word":3278,"end_word":3307,"intents":[{"intent":"Evaluate portfolio growth","confidence_score":0.041505583}]},{"text":"Now you also have some insurances. So you have some life and total permanent disability insurance with Nios. Now at the moment, you are covered for $687,334 Okay.","start_word":3684,"end_word":3711,"intents":[{"intent":"Update insurance coverage","confidence_score":0.03247275}]},{"text":"is if something were to happen, it doesn't have to be at work. It could be that you, let's say, skydive or do some crazy sports or injuries or anything or an Yep. illness. If something were to happen to you and you have two doctors declare that you can never go back to work again, Okay.","start_word":3889,"end_word":3945,"intents":[{"intent":"Describe situation","confidence_score":0.016931366},{"intent":"Describe situation","confidence_score":0.0077392096}]},{"text":"Yeah.","start_word":4085,"end_word":4085,"intents":[{"intent":"Express gratitude","confidence_score":0.0044390154}]},{"text":"And I had my doctor stating, yep. You'd you know, you need this. Just for an example, you need and then Yeah. WorkCover would go, oh, no. Well, our doctor I said, well, I haven't seen your doctor. So he's I'm not dealing.","start_word":4124,"end_word":4166,"intents":[{"intent":"Explain doctor's response","confidence_score":0.01992456},{"intent":"Explain surgeon's understanding","confidence_score":0.0000024792316}]},{"text":"you always get doctors that are covering one side of the party regardless, Yeah.","start_word":4173,"end_word":4186,"intents":[{"intent":"State doctors' reasoning","confidence_score":3.4771734e-8},{"intent":"State difficulty getting a doctor","confidence_score":1.5220917e-7}]},{"text":"yeah, they'll they'll always do their best to narrow it down to just give you that one line that says, no. No.","start_word":4207,"end_word":4228,"intents":[{"intent":"Explain doctor's intent to narrow down a line","confidence_score":0.000025153531}]},{"text":"that's ever the situation, because they need part of my job and what we do here is to then fight for you with the insurer. Okay.","start_word":4394,"end_word":4419,"intents":[{"intent":"Manage insurance claims","confidence_score":0.016022773}]},{"text":"expensive because it's temporary. It's, like, covering you if you were temporarily unable to work. Yeah.","start_word":4647,"end_word":4662,"intents":[{"intent":"Clarify income coverage","confidence_score":0.00040363582}]},{"text":"Now We're your coverage not covering is four that. 100.","start_word":5242,"end_word":5251,"intents":[{"intent":"Clarify coverage coverage","confidence_score":0.18489501}]},{"text":"correct because a new policy would have a back exclusion if you do have Yeah.","start_word":5338,"end_word":5352,"intents":[{"intent":"Evaluate policy coverage","confidence_score":0.018441478}]},{"text":"there was one investment, which is your Benelon concentrated equity that was underperforming that we would like to look at changing. Yep.","start_word":5693,"end_word":5714,"intents":[{"intent":"Change investment","confidence_score":0.09028941}]},{"text":"But, otherwise, by signing this, it allows us to service your account and manage everything for you in the meantime.","start_word":6191,"end_word":6210,"intents":[{"intent":"Manage account and management","confidence_score":0.00007436848}]},{"text":"if I can get up from what it was last last unreview just to give you that Yep. comparison.","start_word":6492,"end_word":6510,"intents":[{"intent":"Compare investments","confidence_score":0.27572736}]},{"text":"wanna make sure that your portfolio is diversified. We don't want everything in one market, one industry, so we wanna make sure it's very diversified. So we're swapping one Australian for another one, but the a 200 is a little bit cheaper for you, but also has performed better. So Yeah.","start_word":6990,"end_word":7040,"intents":[{"intent":"Discuss portfolio diversification","confidence_score":0.061395526}]},{"text":"the thing with how your portfolio is with Netwealth is the diversification. So you will see that you have one, two, three, four, five, six, seven different investment options. Whereas if you were in, like, Sunsuper, you may have had, like, the one investment option. Yes.","start_word":7306,"end_word":7351,"intents":[{"intent":"Discuss portfolio diversification","confidence_score":0.025695061}]},{"text":"And with that high growth as well, like I said, sometimes over the long term, you will see that, but there will be obviously short term that sometimes there will be a little bit more fluctuations than others, and Yep. that is to And be to be expected as well in a but high I growth guess portfolio.","start_word":7748,"end_word":7805,"intents":[{"intent":"Assess portfolio progress","confidence_score":0.0004435271}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Franca speaking. Yeah. Good afternoon, Veronica. It's Mick Bursey here. I've just been transferred. I had an appointment this afternoon, and I've only just gotten home from work just for a review. No. That's alright.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.14130167663097382},{"text":"Thanks for calling me back.","start_word":39,"end_word":43,"sentiment":"positive","sentiment_score":0.5340856909751892},{"text":"I wasn't sure because I know Maddie said that sometimes with, like, you're having a bit of issues with your phone. So I wasn't Yeah. sure if you got my message or not, but thanks No. for I calling back.","start_word":44,"end_word":83,"sentiment":"neutral","sentiment_score":-0.12676331400871277},{"text":"I didn't hear it ring at all.","start_word":84,"end_word":90,"sentiment":"negative","sentiment_score":-0.33671319484710693},{"text":"Yeah. So whether or not it was still hooked up to the phone, I'm not a 100% sure. But yeah. And I did completely forget about it too. It's just that I saw that missed call. But I'm pretty sure she said she's gonna flick me a message through just to remind me, but I didn't yeah. That didn't come through, and I would have You didn't forgot get anyway. that? So it doesn't matter. No. That's all cool. But you got a little bit of time for me now? Yeah. Yeah. Yep. Yeah. Sweet. Yep. Now before I do jump into the on your review there with you, Michael, I do like to start by asking if there is anything specific that you were hoping to get out of their review today or any areas you would like me to focus on or whether it's just a bit of a catch up and see where everything's at? Yeah. Just basically your last one, just to catch up, Yep. just see where everything's at. Yeah. Yep. Yeah.","start_word":91,"end_word":267,"sentiment":"neutral","sentiment_score":-0.005287219304591417},{"text":"Perfect.","start_word":268,"end_word":268,"sentiment":"positive","sentiment_score":0.3361486792564392},{"text":"So what I might do first is just to run through just a bit of an updated fact find with you just to Yeah. see if there is anything major that has changed in your life or if we need to make any changes to your advice. So just kind of bear with me as I go through this information. Now Yep. when when it comes to your personal information, I have you down here as married with true financial dependents. Is Yep. that correct? Perfect. And I don't actually have your spouse listed here. What are their names, please? The the wife or the children? Your wife, please. I put her down. Pretty sure she should be down as, like, a beneficiary. Michelle? Yeah. That's right. Yes. Okay.","start_word":269,"end_word":397,"sentiment":"neutral","sentiment_score":0.03164776291900365},{"text":"Perfect.","start_word":398,"end_word":398,"sentiment":"positive","sentiment_score":0.391999214887619},{"text":"Yeah. I'm supposed to think you have me worried then. I thought I had So yeah. no. I'm sure I had all For that done. yes. For your beneficiary, we have that in place. I just don't have it on record as a next of kin. But would Okay. you like to nominate her? So if, you know, Yep. something ever were to happen and we can't Yeah. get in touch Yep. with you. Yep. Yep.","start_word":399,"end_word":474,"sentiment":"neutral","sentiment_score":-0.0034271038603037596},{"text":"Perfect.","start_word":475,"end_word":475,"sentiment":"positive","sentiment_score":0.4046049118041992},{"text":"And just the best contact number for her as well, please. 0428 Four two. Oh, yep. 90230 Nine zero two. 5. Beautiful. 305.","start_word":476,"end_word":498,"sentiment":"neutral","sentiment_score":0.11966978758573532},{"text":"Perfect. Thank you so much.","start_word":499,"end_word":503,"sentiment":"positive","sentiment_score":0.649407148361206},{"text":"Now when it comes to your employment, has any of that changed at all in the last twelve months? Yeah. Yep. It has, Yeah. actually. Okay. And what is it that you do now? Still scaffolding, but I'm yeah. Mhmm. I'm just with a different company, and I'm in town back Oh, at home. beautiful. And when did you start that? Sorry. I've just I That's started okay. February 4 last Yeah. year. Oh, perfect. And are you enjoying it so far? Yeah. Yeah. It's not bad. Yeah. Yeah. No. It's work. And You know? yeah. No Pays one the likes bill. work. Well, I Now don't. you you're working full time? Yes. Yeah. Perfect. And what's your new employer called? Sun's Metal. Sun Sun's Metals. Metro. Yep. Perfect. And let me have a look here. Income wise, what's that on at the moment? How much? Yes, please. Oh, good question. I think per year, it's up to about Mhmm. 97 or something, I think. Alright. Perfect. So 97. Just roughly put that because they're they're a bit weird, like Mhmm. yeah. Just like your payslips don't get emailed. They say, I've got to log on to the computer sort of thing to get them and log Yeah. in to this. Yeah. You just don't get them sent to your phone, so so to speak. So I could Right. have tracked that down for you, but I didn't yeah. I didn't think No. that we'd That's all that's all good. It's just that we have, like, roughly so if it's about the 97, sometimes I do understand that if you it can fluctuate a little bit, especially if you ever were to do any, like, overtime or or anything Yeah. like that. No. I haven't. It's just that's that's just salary. So Yeah. Okay.","start_word":504,"end_word":807,"sentiment":"neutral","sentiment_score":-0.01972790917161068},{"text":"that's Beautiful. yeah. Pretty much there.","start_word":808,"end_word":813,"sentiment":"positive","sentiment_score":0.4821497499942779},{"text":"It'd be either 97 or I think $90.97 and a half. One of the two, I'm pretty sure. Okay. But Oh, I'll well, double that's pretty I accurate. can double check if you need to or if it's gonna make any difference. No. If it's around 97, that's okay. If you were like, oh, I don't know if it's 97 or a 130, I'd say, okay. Yep. Oh, We no. do need to No. check it. But if it's between 97 or 98, that's all good. I'll Okay. just pop that down. And your new employer, do they just pay you that standard 12% contribution interest fee for, or do you know if you have a special, like, enterprise bargain agreement that gives you entitlement to any more benefits or just like that standard? I think it's just the standard, to be honest. I Yep. once again, And most you caught of the me time, off guard. that I'd is I'd the case. be out it it'd be all it'd be all there on the payslip. But like I said, Yep. I'd I'd have to get the daughter to grab a computer, load it up, and try and log That's into all it and good. all that Often, it is the standard.","start_word":814,"end_word":1025,"sentiment":"neutral","sentiment_score":0.033682847202245916},{"text":"shit.","start_word":1026,"end_word":1026,"sentiment":"negative","sentiment_score":-0.4294886589050293},{"text":"And if there is any additional, they tend to let you know so that Yeah. you know you're getting a bit more. Yep. And it's more like your your different, like, government jobs and stuff that would see a little bit more sometimes. But most of the times, they do stay that standard at 12. Yep. And you're not making any additional contributions yourself. Just that standard No. from the employee app. Not beautiful. Yep. And when it comes to assets and liabilities, I have here that your property was lost right at about 800,000. Has I gone off at all? Do you know, or is it roughly about the same? It's well, it's hard to say at the moment. Like, with everything going on, it could be a bit more, could be, yeah, a bit less. But if Could it's be. around that, yeah, like Yeah. yeah. No. That's all good. Roughly around It that, wouldn't. that's all good. Yeah. And your mortgage, I have here about 600 owing. Does that sound about right? Well, the minister of war and finance is right here. Hang on just one second. Roughly. Sure. Okay. So you've got down 600 or something? On the home loan? Oh. Farm home loan? Around about 500, something like that.","start_word":1027,"end_word":1240,"sentiment":"neutral","sentiment_score":-0.05360378324985504},{"text":"Beautiful. That's nice.","start_word":1241,"end_word":1243,"sentiment":"positive","sentiment_score":0.4800499677658081},{"text":"I'll update that. And I also have here that you have two motor vehicles, both Yep. valued at about 25,000. Does that sound about right? No. That's changed. Okay. And what's Wow. it now? Yeah. Well, I've just recently traded my old one in and just got one of those great Mhmm. walls or whatever. So that was $40.43 grand. And Okay. the wife still yeah. The wife still got her Mazda, and that's well, I don't know. About say about 20, Okay. About 20. roughly. Okay. Perfect. $18.20. Yeah. Yep. Like, how does And who yours knows? Could change. that's right.","start_word":1244,"end_word":1345,"sentiment":"neutral","sentiment_score":0.027090933466074513},{"text":"And I do appreciate a little bit the Yeah.","start_word":1346,"end_word":1354,"sentiment":"positive","sentiment_score":0.4896404147148132},{"text":"cars. And yours, was that 40 For 3, did you say? sure. Yep. And do you have anything owing Yes. on your new vehicle? Yeah. 20. 20? Okay.","start_word":1355,"end_word":1382,"sentiment":"neutral","sentiment_score":0.07801313698291779},{"text":"Perfect.","start_word":1383,"end_word":1383,"sentiment":"positive","sentiment_score":0.4431237280368805},{"text":"Any other changes to your assets at all in the last twelve months? Any other motorbikes or boats or anything like that? Nah. Nah. Perfect. And any liabilities, like personal loans or credit card or ZipPay? Nah. No. Perfect. Now health and lifestyle wise, I have you down here as a nonsmoker. Is that still the case as well? Yep. Yep. Perfect. And have you had any any significant health issues or injuries or anything in the last twelve months? No. I've had no. No injuries or anything called that. No. Not No. perfect. And do you take any medications at all? I only use your standard bolt iron and, yeah, Yep. Pendle, that sort of stuff. Perfect. Just general paces and pain and aches every now and then? Oh, I I did speak to Sev a few years back. It was 2022. I was in I was in a car accident on the way to work. Yeah. A cow or something? Yep. That's the one. That's Yep. crazy. So it is yeah. So it's obviously yeah. You've got it documented there, but, like, last couple of years, it hasn't been too bad. But then, yeah, it's Yes. Okay. just started to go shit for the last probably, Okay. I don't know, six months, Okay. twelve months, so to speak. Yeah. Yep. To give you a little bit of grief. But you can still work and everything I'm like still that working. okay? Yeah. Yeah. You just, Yep. yeah, just learn the deal for a bit. But, yeah, seeing chiropractor and that sort of thing every fortnight and all that sort goes with it. Yep. Yeah. And do do do you find that it helps the chiro and stuff? Oh, it hasn't been for for the last bit. Yeah. So Okay. I don't Yeah. know. Like, yeah, like I said, to be honest with you, when I went and saw I went and saw a different chiropractor because they're like everything. You walk in in Yeah. a couple of minutes, and then they're sending you on your way again, and you're not getting any results. Yeah. Yeah. But he seems to think that when I actually had my injury, there was a tear or something similar to that or the disc or the a tear that never actually healed properly. Okay. So they, yeah, sent me back to work and yeah. So, basically, I've been working on it, and it's just not not healed. So it's just constantly Okay. yeah. So Yeah. that's what Just he there. reckons anyway. So he might be on to something. But Okay. Well, hopefully, it does you find one that helps you a little bit. But at least you can manage work okay. But, yeah.","start_word":1384,"end_word":1844,"sentiment":"neutral","sentiment_score":-0.029229223758483268},{"text":"yeah, hopefully, you can get a little bit of relief from that.","start_word":1845,"end_word":1856,"sentiment":"positive","sentiment_score":0.46398261189460754},{"text":"And do you have private health insurance, Michael? Yeah. We do. Yep. Yep.","start_word":1857,"end_word":1869,"sentiment":"neutral","sentiment_score":0.10051312297582626},{"text":"Perfect. And estate planning wise, we obviously have your beneficiary Michelle listed, so that is perfect.","start_word":1870,"end_word":1885,"sentiment":"positive","sentiment_score":0.36407023668289185},{"text":"But do Yep. you guys have a will or power of attorney or anything like that in place? No. My only has been handling me about that. No. We do need to sort something. Yeah. Nope. Yep. And No. We don't, do but you it's on the to do list? yeah. Another one. Yep. And do you guys know someone that you can get it done with, or would you like me to get the team to send you some information of a a firm that we work closely Oh, no. within No. their That's pricing? No. You no. you're all That's good. okay. Yeah. Yep. Yep. Yep. Not perfect. It's sort of that sort of stuff probably a bit easier doing a bit doing it local, you know, in case there's any dramas or Yeah. you Yeah. know what I mean? A lot a lot of people are like that too. Sorry. Yeah. And that totally makes sense. Now when it comes to goals, the stuff that you are working towards that you are wanting to achieve, Is there anything financially or nonfinancially that you guys are working towards at the moment? No. Just a better back. It's my main one. But yeah. Yep. It's kinda No. frustrating Just on how just yep. yeah. Just Paying down the mortgage as you go. that's it. Just the usual, Yep. like, everyone else stuck Yep. in the groin. Yeah. Yep.","start_word":1886,"end_word":2124,"sentiment":"neutral","sentiment_score":-0.03294495769063299},{"text":"Perfect.","start_word":2125,"end_word":2125,"sentiment":"positive","sentiment_score":0.43783652782440186},{"text":"Now comes to superannuation, do you have any idea at the moment of when you think you would like to start accessing your suit or retire? This Friday good? Sorry. As soon as you can. No. Alright. I've Well, yeah. Obviously, like everything with that peanut yep. Albanese, like, everything's yeah. It just changes Yeah. to spook. You know what I mean? So, Yeah. Yeah. yeah, I probably won't even get a chance to access it the way he's gone. I'll probably Well, be with turning the up current tulips by then. with the current legislation anyway, and like you said, who knows by the time you you get there, but with the current legislation anyway, if you stop working, you can access your super tax free at 60. So I will At note what? down Sorry. 60 It just cut out. 60 at 60. At 66 Six zero. 0. Yeah. 60. Yep. That's Okay. when you can get your super if you start if you decide that you wanna retire, Yeah. you Okay. can access access it all at sixty. Yep. Righty. Then 67 would be if you're eligible for age pension and stuff. That's super. You can get start drawing from that at 60. Yeah. Right. And I do have here that, ideally, when you do start drawing an income from super, about a thousand dollars a week was last time kind of an appropriate amount. Do you think that would still be sufficient, Bob. or Alright. do you think you God would knows need how long ago when I submitted that. It was probably ages ago. You know yourself the price of everything Yep. at the moment. Well, I'm just paying Yes. not long ago $3 in diesel. You know? So Yeah. Yeah. I A bit don't crazy. think a thousand Even a cup well, of coffee. a thousand would probably cover me just for the for the weekend. Yeah. Okay. So Yeah. do you No. think Yeah. I don't know. Like, what does it does Like, it change two something? the amount that like, if I say yeah. If if I say it said more, then what what does that change?","start_word":2126,"end_word":2490,"sentiment":"neutral","sentiment_score":0.010137407274993316},{"text":"It's more so just making sure that we are keeping everything on track for you to try and Okay. make sure we exceed your goal.","start_word":2491,"end_word":2515,"sentiment":"positive","sentiment_score":0.3800376355648041},{"text":"So if you said I want $5,000, but you are super defensive and don't wanna take any risk, we might have to be like, okay. Well, we might need to reevaluate things a little bit. Yeah. But if you are kind of happy with, you know, a little bit of risk to try and grow your super, then Yeah.","start_word":2516,"end_word":2574,"sentiment":"neutral","sentiment_score":0.06105346232652664},{"text":"the goal is to kinda get you to your goal at Yeah.","start_word":2575,"end_word":2586,"sentiment":"positive","sentiment_score":0.38459882140159607},{"text":"the end Yeah. of Okay. the day, which is obviously Yep. fluctuating because, like you said, prices, everything continues to go That's up. what I mean. Yeah. Yep. And to be fair, most people say so just for Yep. you, they say between a 2,000, typically, Mhmm. would kind of be sufficient Yeah. because I most was of gonna the time say oh, sorry to cut Yeah. you Yep. off. I was gonna say, well, at the moment, like, why are you thinking you'd probably go with the 2, like, roughly Yep. around, you know, 1,500 to 2, something like that maybe. Yeah. Yeah. Perfect. I wouldn't I will be going update $5.05 that. grand. Well, that's getting a bit Very extravagant retirement there. well, that's it's alright if you're on, you know, 300 Yeah. or $400 a year. Yeah. Yep. No. I'll just update that to about 1,500 to 200, and we can always assess it. And when it comes to your your fluctuations and your level of risk that you are comfortable with, so I'll go through just a bit of an updated risk profile questionnaire with you. It's just a couple of questions or multiple choice to make it nice and easy, and there is no right or wrong answers. Does that make sense? Yep. Yep.","start_word":2587,"end_word":2805,"sentiment":"neutral","sentiment_score":0.027561331354932155},{"text":"Perfect.","start_word":2806,"end_word":2806,"sentiment":"positive","sentiment_score":0.6474824547767639},{"text":"Yep. Now, Michael, have you ever bought direct shares yourself? No. No. Perfect. And when it comes to fluctuations in super, so how much risk are you willing to take for your superannuation to make sure that it continues to obviously grow? You still have plenty of time before you can access it. Would you say that you are willing to accept very high risk, high, moderate, or a small amount of risk for your super? So it was high, moderate one, or it was high then moderate? High or moderate. So Oh, very high high, on well, high, as moderate. I said, I yeah. I don't know. It's it's tough on what What currently am am I on at the moment? Yeah. So you're in a high growth portfolio currently. So not like Oh, you're well. aggressive, Yep. but a little bit more than just your growth. Yeah. Okay. Well, just yeah. I'm happy Are to you keep happy rolling with a with bit that. of time? Yeah. Yes. Okay.","start_word":2807,"end_word":2977,"sentiment":"neutral","sentiment_score":0.00855982955545187},{"text":"Perfect.","start_word":2978,"end_word":2978,"sentiment":"positive","sentiment_score":0.38756996393203735},{"text":"And just for your reference as well, typically, in a high growth investor, we would typically see someone who, you know, wanting to maximize that growth out of your super while you still have plenty of time until you can access it. But also understand that there will be some short term fluctuations through your super Yeah. with the market. Yep. When we are looking at an asset allocation point of view actually, Michael, do you have access to your emails at the moment or or not really right now? No. I'm not oh, yeah. No. I'm just That's no. okay. So what I have done is I've sent you an email so later when you have Mhmm. a bit more time or access to your computer or email, I have sent you an email with some documents. Yep. I'll just quickly run through them, and then when you have time later, have a look through them. If you have any questions, let me know. But, essentially, one of the document is a Vanguard index chart. Now you would have seen this one a previous annual review. This is just not the last and the date that got released released every year, which is great.","start_word":2979,"end_word":3183,"sentiment":"neutral","sentiment_score":0.0680969308607462},{"text":"But that one here shows you it is a good visual representation because it shows you kind of what we are talking about when we're talking about the market.","start_word":3184,"end_word":3212,"sentiment":"positive","sentiment_score":0.3705136179924011},{"text":"But when you have a look at it, it gives you kind of a a bit more of a longer term breakdown from 1995 through to 2025, and you can kind of see all the different trends and how each asset class has moved depending on what is going on in the world. It Yes. does break down your growth and your defensive as well. So for a high growth portfolio, the way that we are currently invested in for you, you have 90% roughly in what we would call your growth asset. Now Yep. this would be things like US shares, Australian shares, international shares, and property for you, which will give you the most amount of growth. But short term fluctuates a little bit, but which you can see when you have a look at the email later. And we then have about 10% in defensive. So these are the ones that a little bit more stable, don't fluctuate as much, and their function is to kinda stable those fluctuations a little bit for you. So that Yep. will be, like, your cash, your gold, your fixed interest. So we have that at about 10% also because we wanna make sure we focus on growing it, but still have a little bit of that defensive component. And Yep. when we are looking at a time frame, because we also wanna make sure that you have enough time in the market for those short term fluctuations, in a high growth portfolio, we typically want to allow eight years to retirement, which you do have. So from a time frame point of view, it is a good position for you to be in if you are still kind of, like you said, happy to kind of maintain that high growth for now. Yep.","start_word":3213,"end_word":3515,"sentiment":"neutral","sentiment_score":0.1655169427394867},{"text":"Yep. Beautiful. Now with the email as well, you will also see a super and insurance summary.","start_word":3516,"end_word":3532,"sentiment":"positive","sentiment_score":0.38033270835876465},{"text":"So that one here gives you a breakdown of your net worth balance, and it's about 307,419 at the moment. Now I know Yep. you spoke to Maddie as well. You were having some issues getting access to your account. Yeah. Is that right? Yep. Yep. Yep. And, unfortunately, I wish I could set that and call that well for you. But for privacy reasons, they will need you to call them and reset Yeah. That your she password. did tell me that. Yeah. Yep. Okay.","start_word":3533,"end_word":3618,"sentiment":"neutral","sentiment_score":-0.08277229219675064},{"text":"Beautiful. Yep.","start_word":3619,"end_word":3620,"sentiment":"positive","sentiment_score":0.42627549171447754},{"text":"Obviously, when you have a moment, they can just reset that password, and then you can get access and have full visibility on your account. As well, you can always just call call me or call us if you want a bit of an update. But sometimes it's Yeah. handy to just go in and check every now and Yeah. then Exactly. Yep. Now you also have some insurances. So you have some life and total permanent disability insurance with Nios. Now at the moment, you are covered for $687,334 Okay. Yep. for both of them. Are you still happy with that level of cover if something were to happen to you? Yeah. Yeah. Yeah? Well That that yeah. it would obviously cover out the full mortgage. So if something would happen, like, if if you were to pass away or if you can never go back to work again, the cover would pay out your mortgage completely. It will obviously pay off the car, cover any, you know, little bit of extra for income replacement or medical expenses or anything like that. Yeah. And And and it just would while I've sorry. Just while I've got you on that, when when you say you're, like, you can't go back, if that's like if you're injured at work or if you're injured, what's as I said, it's been a while since yeah. I've Yeah. touched base on that. So so what's No. yeah. It is a When very you good question. Yeah. yeah. So PPD, which is what you have, which is total permanent disability, that Yep. is if something were to happen, it doesn't have to be at work. It could be that you, let's say, skydive or do some crazy sports or injuries or anything or an Yep. illness. If something were to happen to you and you have two doctors declare that you can never go back to work again, Okay. So That's it's when basically you will they get they've paid got to out. declare, yep. You can never go back to work Correct. again. Yeah. Right. Yes. Okay. So let's say you were through break your back, Yep. for example. Like, Well, let's that's say what you I did. Yeah. and then you could never go like, something would happen, and let's say you lost feelings in your legs and, obviously, doing scaffolding might be a bit tricky Yep.","start_word":3621,"end_word":4024,"sentiment":"neutral","sentiment_score":-0.03723501009258008},{"text":"if you can't like, if you are kinda wheelchair bound or anything like that.","start_word":4025,"end_word":4038,"sentiment":"negative","sentiment_score":-0.3916487395763397},{"text":"Yep. So, yeah, you need to have two doctors declare to to declare that you can't go back to work. That's when Yeah. you would then be paid out that 687,000 Yeah. or Oh, no. if But that's you a that's were to a pass away. Yeah.","start_word":4039,"end_word":4085,"sentiment":"neutral","sentiment_score":-0.1864730566740036},{"text":"that's a sort of a gray area as well in the fact well, because I've been through it before.","start_word":4086,"end_word":4104,"sentiment":"negative","sentiment_score":-0.3812974691390991},{"text":"Like, I was going through all this stuff with my back, and that was Yeah. through work cover. Yep. And I had my doctor stating, yep. You'd you know, you need this. Just for an example, you need and then Yeah. WorkCover would go, oh, no. Well, our doctor I said, well, I haven't seen your doctor. So he's I'm not dealing. So, you know, you always Yeah. you always get doctors that are covering one side of the party regardless, Yeah. and I don't you know, Yes. I've been through it, so I don't care what anyone says. And then, Yeah. yeah, they'll they'll always do their best to narrow it down to just give you that one line that says, no. No. You'll be right to go back to work. And then as I said, yeah, all Yes.","start_word":4105,"end_word":4244,"sentiment":"neutral","sentiment_score":-0.1257824748754501},{"text":"good.","start_word":4245,"end_word":4245,"sentiment":"positive","sentiment_score":0.47572678327560425},{"text":"And then Yeah. now now we're back starting to play up again. You know what I mean? Yeah. So they sort of they didn't cover their ass, but Yes. sort of working And work covers favor. and work cover is a a little bit different in that way as well because you Yeah. do have to Okay. obviously go through the employer and stuff like that. Now if anything were to happen, so we are also here to help you. So you wouldn't Yep. have to go through Neos yourself and deal with any of it. You would just call me and say, hey.","start_word":4246,"end_word":4349,"sentiment":"neutral","sentiment_score":-0.04632389545440674},{"text":"My back's gotten really bad. I can't work.","start_word":4350,"end_word":4357,"sentiment":"negative","sentiment_score":-0.4374149739742279},{"text":"I've gone to the doctor, and they said I I won't be able to go back to work. You just call me if that's ever the situation. Hopefully, it doesn't demonstrate through that. But if Yeah. that's ever the situation, because they need part of my job and what we do here is to then fight for you with the insurer. Okay. Because we do that all the time, and we obviously know if they try through, like, loopholes or anything like that, whereas, Yep. like, we tryna assist you. So we would then help you prepare the documents. And, obviously, you would have to go to the doctor, but we would give you the forms for you Yep. to get to your doctor. And you can obviously choose your doctor Yep. to complete those documents, and you will send it to us. And then we will send it off to the insurer to try and get that claim for you. Yeah. Okay. Fair enough. So, hopefully, it doesn't happen, obviously, for Yes. you. Yeah. But But if if yeah. it ever were to come to it, just call us because then we will help navigate that for you. Okay. Because at the end Alright. of the day, like, we don't work for the insurer. We work for you and try to help you get the Yep. money. Yep. Okay. Now you don't have income protection, though, or trauma insurance. Are you still happy to not have those two covered? Yeah. Because Do I you know? think originally Yeah. what we have is just sort of like a massive, well, not massive, but it was a fairly Yeah. substantial increase in that. Yeah? Yeah. Income protection is more Yeah. expensive because it's temporary. It's, like, covering you if you were temporarily unable to work. Yeah. So it's And easier at that to get time paid too, out. be Yeah. sorry. At that time too, before I even had the accident, like, I've worked most of my life Yeah. and then nothing's happened. So you're paying that you know, regardless, just for Yeah. example, Yep. it's probably more now. Let's say you're paying $50 a week $80 Yeah. a week, and it's just Yeah. yeah. And you haven't used it for Yeah. twenty years. It's like yeah. No. Yeah. It is that trade off as well. So It okay. is.","start_word":4358,"end_word":4756,"sentiment":"neutral","sentiment_score":-0.06263550018943043},{"text":"Perfect.","start_word":4757,"end_word":4757,"sentiment":"positive","sentiment_score":0.4071577489376068},{"text":"Yeah. Yep. So Now to with those just just to to to bump up that if if I was to bump it up, so you said it's $6.80 or something like yeah. that or or Yeah. what what Six would 100 the next 80 increase seven. be It to would be cover? very yeah. It would be very dependent on because what the process would be, because this tailored cover for you, what Yep. the process would be, because the insurer will be like, okay. Well, you're taking on more risk, so we would like to do a whole full assessment before we tell you what the price and everything would be. So what Okay. the process would be is that I would look for the pre assessment. It would be to go through, like, medical questionnaires and stuff like that through c. From that, I would send it off to all the insurance and not just Neos, all the other ones as well just to see who would give you the best cover. And then I would be able to get prices. But But they see, would that's that's typically probably a yeah. That's that's probably a well, I don't know what you'd say there either because, like, I've got the 680 coverage, and Yes. that was prior to anything happening sort of thing. Like like, now if I went and did, I don't know, say, on medical or something like that, and they go, oh, shit. Then they could Yes. say, well, no. You're not covered for 6 Correct. 80. You're covered now for 400. It's So more so it's more so the the amount you can determine. They're more so what they would say is anything preexisting. So any preexisting condition. So for example, your back, Yep. they Which would would go, well, yep. you're having current issues with your back, so we're not gonna cover your back. So they exclude Yeah. the back from your policy. So that is the risk.","start_word":4758,"end_word":5092,"sentiment":"neutral","sentiment_score":-0.04004505921655627},{"text":"The good thing That's with your policy as well is, like, anything that happens right. after we took out the policy for you, you are covered for. So that's what's so good with the tailored cover.","start_word":5093,"end_word":5128,"sentiment":"positive","sentiment_score":0.533024787902832},{"text":"So So any I'd new technically thing? technically for more back in that now, I'd be covered for that. Let me triple check that for you. Yes. Correct. Yeah. There I would is be. no yes. No. Correct. Because There it is was no. well before, but Correct. that's when prices were way low and that and everything too. And, anyway, that's all good. But like Yes. I said now, I could I could go, oh, well, you know, you hit me back screwed, whatever. I'll go and get more. And then and then I'll come in and they say, no. Well, now we've done all this. We've looked at all Yes. this. Now We're your coverage not covering is four that. 100. You know It's what I mean? yeah. Because it's more so what they wouldn't necessarily like, if you wanted 800, let's say, Yeah. they wouldn't Yep. necessarily say, oh, you can't you can't have 800. You only have 200. But what they would do is that they would say, cool. You can have 800, but we're not covering your back, That's which right. is Yeah. for Okay. you Yeah. the most important thing. That's So right. Yeah. So I'll we leave it don't as is then. correct because a new policy would have a back exclusion if you do have Yeah. any any issues Yeah. whatsoever. Even if you if you see a chiropractor, that's enough for them to be like, Yep. no. There is I know some how issues they work. we are Yep. not we are not Yep. covering. And at the moment, because you took it out before any of that, which is great, because that means you do have that coverage if something would happen, we don't really wanna mess with it too much. Yep. Yep. No. A 100%. Yeah. Yep. That's that's Okay. yep. Good. But it is a very good question. But Yep. no. Yep. Yes.","start_word":5129,"end_word":5453,"sentiment":"neutral","sentiment_score":-0.014078610906234154},{"text":"You are covered for your buck, which is great.","start_word":5454,"end_word":5462,"sentiment":"positive","sentiment_score":0.5100582838058472},{"text":"Yep. Wait. Well, we'll leave Now that at that then. do you have any other questions for the insurances before I move another way? No? No. Perfect.","start_word":5463,"end_word":5489,"sentiment":"neutral","sentiment_score":0.05308069288730621},{"text":"That's all good.","start_word":5490,"end_word":5492,"sentiment":"positive","sentiment_score":0.4049208164215088},{"text":"Now will you will see in the document anyway for you a certificate of currency. It just breaks down your insurances and a bit more information for you, but lets you know that's all paid and up to date. Now you will Yep. also see a Netwealth performance report, and that one here for your individual investment and how they all individually have performed over the last twelve months. Now Yep. all of your investments have done pretty pretty good, but there is one investment that is underperforming a little bit at the moment that we would like to swap out for you. Now we sent you an email. It was a little while ago saying that we've done so the investment committee did a lot of research on the investments to try and see if they could find one that was suitable to swap that one out for you. Because if we do foresee it not potentially coming back around or underperforming a little bit, we wanna be proactive and changing things for you as long as that Yep.","start_word":5493,"end_word":5672,"sentiment":"neutral","sentiment_score":0.08532093465328217},{"text":"aligns with with your goals in making sure that we always have you in the best position possible.","start_word":5673,"end_word":5690,"sentiment":"positive","sentiment_score":0.3458053767681122},{"text":"So Mhmm. there was one investment, which is your Benelon concentrated equity that was underperforming that we would like to look at changing. Yep. Now we send you that email. Yeah. It was a a little while ago. And, basically, we haven't authorized the change yet because we kind of struggled to get in touch with you for a little bit, Yeah. which I Right. know is your phone. Yep. And what that basically means is because we struggled to get in touch with you for a little bit, your ongoing device fee has actually been off for a while.","start_word":5691,"end_word":5790,"sentiment":"neutral","sentiment_score":-0.06171085312962532},{"text":"So great for you.","start_word":5791,"end_word":5794,"sentiment":"positive","sentiment_score":0.3993312120437622},{"text":"You didn't pay fees for a little bit, which is fantastic, but the bad thing was we couldn't actually then process this request. So Mhmm. it's all drafted, ready to go. So if after today or when you have a look at the moment the documents, you are happy with everything and you would like to stay on as a client, when you sign the document, it will then send it back to me, and then I will Yep. let the investment team know that we will then process that change of investment for you. So swapping that then along for your Okay. beta shares Australia two Is 100. that just a matter of just signing it, like DocuSign? Correct. Yeah. Correct. Okay. It's Yep. all electronic. Yep. And as soon as, yeah, as soon as we get that back, I will let the team know, and we will change that one investment. That was the Okay. only investment that was kind of underperforming a little bit. And, obviously, the the market have seen quite a bit of fluctuation in the last twelve months. Yep. And if an investment is down a little bit, we might not always want to change it because if you're selling it while it is down. But if it is a little bit slower or not performing as well as we want, then we want to be proactive with it. So Yep. that is what that email was. You didn't have to sign that email or anything. Oh, But, yeah, okay. the only the only reason we we weren't able to just action it was because you actually weren't paying fees for the time being. So Alright. yeah.","start_word":5795,"end_word":6077,"sentiment":"neutral","sentiment_score":0.027484618680215976},{"text":"So, basically, that's all ready to go, though. So like I said, if you are happy to obviously Yeah. stay on as a client, then Yeah.","start_word":6078,"end_word":6103,"sentiment":"positive","sentiment_score":0.3571295440196991},{"text":"when you sign the documents, so the last two documents in the email when you have a moment, it is the ongoing Yes.","start_word":6104,"end_word":6126,"sentiment":"neutral","sentiment_score":0.22776491940021515},{"text":"service agreement. That one is you could say that you are happy to the client.","start_word":6127,"end_word":6141,"sentiment":"positive","sentiment_score":0.6028169989585876},{"text":"Now there is no changes to the fee structure, though, so it's not an increase or anything like that. It stays exactly the same at 1.65. Not a lock in contract either. So if at any point in time, you're not happy, it is not a lock in contract.","start_word":6142,"end_word":6190,"sentiment":"neutral","sentiment_score":-0.0010650139302015305},{"text":"But, otherwise, by signing this, it allows us to service your account and manage everything for you in the meantime. And as soon as that come back, I will let the team know, and we will action this investment Yep. change for you as well.","start_word":6191,"end_word":6235,"sentiment":"positive","sentiment_score":0.39199328422546387},{"text":"Yeah. I'll do that tonight anyway.","start_word":6236,"end_word":6241,"sentiment":"neutral","sentiment_score":0.3013499677181244},{"text":"Yeah. Beautiful.","start_word":6242,"end_word":6243,"sentiment":"positive","sentiment_score":0.5863250494003296},{"text":"Now there is one more document it will ask you to add a little signature for, and that is a tax file number form.","start_word":6244,"end_word":6267,"sentiment":"neutral","sentiment_score":0.23496921360492704},{"text":"Now this is just a compliance form just basically letting you know that we are keeping your tax file number secure and safe on Yep.","start_word":6268,"end_word":6292,"sentiment":"positive","sentiment_score":0.35536032915115356},{"text":"file. Yep. The last document you will see, you don't need to sign it. It's just been added there for your reference. It is just an updated financial services guide. Again, you would have seen this one before. It is just a bit of an updated version.","start_word":6293,"end_word":6339,"sentiment":"neutral","sentiment_score":0.18635715544223783},{"text":"It is one that lets you know all the important information regarding us here at Oakview for you.","start_word":6340,"end_word":6357,"sentiment":"positive","sentiment_score":0.35528045892715454},{"text":"You will also see a bit of pictures of the team, so the advisers, our directors, and everyone. If you do have a look Mhmm. through it, you'll also see myself there if you do wanna put a face to the voice. Okay. No worries. Yep. And that was basically all the documents and everything that I kind of needed to run through on on my end. Yep. Now, Michael, do you have any questions for me otherwise at this point before I let you go and enjoy your evening? No. Basically, No? just if you could give me just the last one is just how how how it has been going pretty much since I've signed up and, like, yeah, how how my super is traveling, basically. Yeah. Sorry. Let me see Yeah. if I can get up from what it was last last unreview just to give you that Yep. comparison. Yep. Let me see here. Now the last time let me just let this load here for you. So the last time we spoke with you, so when we did this was in March 2024. Yeah. Right. Your super super balance at that time was 246,000, and Mhmm. now it's at 307,490. Yep.","start_word":6358,"end_word":6563,"sentiment":"neutral","sentiment_score":0.14397521787187428},{"text":"So it's still growing well. Like I said, most of the investments are doing well.","start_word":6564,"end_word":6578,"sentiment":"positive","sentiment_score":0.5305447578430176},{"text":"There was just that one investment that has underperformed, like I mentioned, that we do wanna look at changing through So and did make sure how that much thing did that sort of drop it off or it didn't too much? Or let me have a look here for you. So that was one that you were invested in. It was one of your your bigger ones, so it did take a little bit of a toll. But let me have a look here. So even though that one was underperforming, and like I said, you were Yep. invested in that one, the last twelve months, so even though we have seen overall in the market quite a bit of turbulent, which I'm sure you've heard on the news and everything like that, obviously, Yep. everything in The US and Trump and tariffs and everything, and, obviously, Yeah. more recently, the war. So we have seen quite a turbulent year. But despite that, though, and despite that you had one investment that was kind of dragging things a little bit, your portfolio is still up after fees, which is great. Now it is Okay. up by about 4.63% after fees, Yep. which is not which is not too bad given the market conditions we have. We had one investment underperforming. So when you have a look at all the others, you can see have done really well. So you can see, for example, the gold was up by 20%. Yeah. You can see Japan. So one investment in Japan was up by 15.4%, and this is again given Yep. the market condition. You also had another investment. So the iShares S and P five hundred was up by 12.71%. You had a world investment that was up 18.63%.","start_word":6579,"end_word":6876,"sentiment":"neutral","sentiment_score":0.059784587647690866},{"text":"But a lot of the other investments and even your defensive investments were doing doing good.","start_word":6877,"end_word":6892,"sentiment":"positive","sentiment_score":0.4700711667537689},{"text":"Okay. Even, like, your cybersecurity was up by 8.8%. So overall, the only reason that the total perform performance is a little bit less is because of that Benelon investment. But Yeah.","start_word":6893,"end_word":6924,"sentiment":"neutral","sentiment_score":0.12514857947826383},{"text":"the good thing now is that I was able to get in touch with you, which was great, or you called Yep. me back, which is fantastic.","start_word":6925,"end_word":6951,"sentiment":"positive","sentiment_score":0.6869155764579773},{"text":"So as soon as we get this document, we will get that out for you and swap it for the beta shares a 200. And it is swapping one Australian investment for another one because we also Yeah. wanna make sure that your portfolio is diversified. We don't want everything in one market, one industry, so we wanna make sure it's very diversified. So we're swapping one Australian for another one, but the a 200 is a little bit cheaper for you, but also has performed better. So Yeah. moving Yes. forward, even though if we if we see a couple of more fluctuations in the market, it should make things a little bit smoother for you. And Yep. like I said, when you have a look at the document, that was the only one that was down. Everyone else was positive despite Yeah. the last twelve months, so And, that's like, great. since Yeah. I sort of like, I think pretty much when I signed up, that's when COVID hit, and then it was Yeah. then it was a war, and then there was something It's else. I was been like, a yeah. lot. That's my, yeah, that's my typical luck sort of thing. But Yeah. and just one more quick well, just say Yeah. for argument's Of course. sake, when I when I did sign up, whatever had, it wasn't a great deal because, like, you know, Mhmm. being Mhmm.","start_word":6952,"end_word":7193,"sentiment":"neutral","sentiment_score":0.11937999725341795},{"text":"scaffolded, you don't think about super and all that sort of shit.","start_word":7194,"end_word":7205,"sentiment":"negative","sentiment_score":-0.3976455628871918},{"text":"But Yeah. when when I did sign up and, like, as from then to now, like, if I had a stuck with, say, like, Sunsuper, which is what I was with, like, Mhmm. Yep. I wouldn't be anywhere near that, obviously, where I'm at now. No. Typically not. Now in order for me to tell you exactly, it'll have to run all the numbers for you. No. Yeah. No. That's alright. But, usually, every time I have because we do research and stuff all the time. Yep. And when when the market fluctuates, they tend to fluctuate everywhere. The Mhmm. the thing with how your portfolio is with Netwealth is the diversification. So you will see that you have one, two, three, four, five, six, seven different investment options. Whereas if you were in, like, Sunsuper, you may have had, like, the one investment option. Yes. There could be a little bit of underlying, but it's just, like, one managed portfolio.","start_word":7206,"end_word":7366,"sentiment":"neutral","sentiment_score":0.05975985527038574},{"text":"So this gives you a lot more kind of diversification and transparency with your investment.","start_word":7367,"end_word":7381,"sentiment":"positive","sentiment_score":0.371933251619339},{"text":"Okay. And Yep. over the the long term as well is which when when we look at the performance and the fees and everything like that, Yeah. is that on a because you are in a high growth as well, so that can be, like, twelve month period where you you might not see as great return, but then the next twelve months, you might see, you know, super big Yeah. returns. So we are Yeah. looking at, like, your more long term.","start_word":7382,"end_word":7464,"sentiment":"neutral","sentiment_score":0.19232670962810516},{"text":"And Yep. as long as it continues to head in the right direction, which it is, and, obviously, we calculate everything after fees as well. So making sure that net of Yep. fees, everything is going the right way, which Yep. is it which it is for you, it Mhmm. is still putting you in that better position.","start_word":7465,"end_word":7522,"sentiment":"positive","sentiment_score":0.4269832372665405},{"text":"Okay. Yep. Yep. Alright. But it is very Yes. good question. Sorry. Oh, yeah. It's just that when you do like, for me, like, when you do get on and see it, you look, say, for argument's sake, it's Yeah. 02:40, and then you Yep. oh, yeah. Yeah. It's sort of slowly moving. The next Yeah. time you look, it might be down to, I don't know, Yeah. 02:33. Oh, what's Yes. going on? And you know what Yeah. I mean? It's like, And it the just next doesn't time, it's like, woah. Three seventy. It it fluctuates. yeah. Three zero seven Yeah. sort of thing. But, yeah, you sort of think, oh, you know? I guess it's like in this everyone's expect Yeah. to Yeah. sign up, you know, go for it, and then you expect after five years, you expect to look at, oh, yeah. Look. It's sitting at 700,000. You know? Oh, I wish I'd but, you know, I know it doesn't work like that, but that's just how everyone thinks, I suppose. Yeah.","start_word":7523,"end_word":7699,"sentiment":"neutral","sentiment_score":0.06258408079123766},{"text":"And that's also So why it is good to do the reviews because it is a good checking point to see to be like, okay. Well, what actually has happened and making sure that everything continues to align in the right way for you and keep Yeah.","start_word":7700,"end_word":7746,"sentiment":"positive","sentiment_score":0.4192810356616974},{"text":"growing. And with that high growth as well, like I said, sometimes over the long term, you will see that, but there will be obviously short term that sometimes there will be a little bit more fluctuations than others, and Yep. that is to And be to be expected as well in a but high I growth guess portfolio. I guess how it works Yeah. too, it's like yeah. I suppose, like, when I started, I can't even remember. Like, what it wasn't wasn't a great amount either. It might have been around a 100,000 or something like that. So, I mean, you guys have only then at that stage, you've only got a 100,000 to work with. You know what I mean? Yeah. And so as it sort So of, I guess, compounding. as this is my Yeah. question. As it I guess, as as it as it grows, and instead of a 100, you've got 300,000 to shuffle around and Yeah. try yeah. And that Yep. makes a It's bigger like a difference casino. because correct. Because if you have Yep. a 100,000 and you have 5% of that, Yep. you know, versus 5% of 300 thou Yep. thousand, I'm it's with making you. a big Yep. difference, Yep. and it all compounds Mhmm. as well. So the more you obviously have in, the quicker your like, the 5% is going to give you more and more and more. Yep. Yep. So that's Yeah. I'm that's yeah. So, that's like, as really I said, good. yeah. But yeah. Yep. So we get suffering the four, you know, five, and then it's more that you yeah. Yeah. You should start Correct. seeing it should start growing a bit more. Oh, yes. Well, Exactly. providing Don't on don't how things let value. go. Yeah. Yes. Yeah. Yeah. Yep. I'm with But you. long term, yes, it will. No worries.","start_word":7747,"end_word":8065,"sentiment":"neutral","sentiment_score":0.039529473348564485},{"text":"So so, yeah, that's that's great. Very good question, sir.","start_word":8066,"end_word":8075,"sentiment":"positive","sentiment_score":0.5246321558952332},{"text":"And let me know how you go with NetWell if you have any issues accessing your account because that is good to Yeah. check Yeah. every I'll now get and on then to for you. I've got Friday's. I'll I'll have to just, yeah, get in and Yeah. give them a call and try and sort it out on Friday, Yep. providing I Yep. yeah. My memory holds up. But yeah.","start_word":8076,"end_word":8146,"sentiment":"neutral","sentiment_score":0.13551649451255798},{"text":"That's all good.","start_word":8147,"end_word":8149,"sentiment":"positive","sentiment_score":0.4257807433605194},{"text":"No worries.","start_word":8150,"end_word":8151,"sentiment":"neutral","sentiment_score":0.2829136252403259},{"text":"But you don't have any other questions, Michael, I will let you go and enjoy your evening.","start_word":8152,"end_word":8168,"sentiment":"positive","sentiment_score":0.3990592956542969},{"text":"Like I said, keep a Thank lookout you. for that email. Let me know if you have any questions, though, in regards to Yeah. it. Yeah. No. That's all Otherwise, good.","start_word":8169,"end_word":8199,"sentiment":"neutral","sentiment_score":0.2116719037294388},{"text":"I'll just I'm look for happy.","start_word":8200,"end_word":8205,"sentiment":"positive","sentiment_score":0.3715294301509857},{"text":"the the the files Yep. or when I open them up and then whatever needs to Yep. sign, and I'll just sign. Yep. Yep. Okay. And this should just be Sweet.","start_word":8206,"end_word":8236,"sentiment":"neutral","sentiment_score":0.09209854107710624},{"text":"the true document.","start_word":8237,"end_word":8239,"sentiment":"positive","sentiment_score":0.358079731464386},{"text":"It should automatically prompt it, and I Yep. will get notified when you have signed. So I'll keep a lookout for it. And then as soon Mhmm. as I see that comes back, I will let the investment team know, and we will change that one investment for you. No worries at all.","start_word":8240,"end_word":8292,"sentiment":"neutral","sentiment_score":0.20004992187023163},{"text":"Yep. Perfect. Well, if Awesome.","start_word":8293,"end_word":8297,"sentiment":"positive","sentiment_score":0.4968468248844147},{"text":"there is anything else that you need at any point in time, though, Michael, just let me know, and Yep.","start_word":8298,"end_word":8317,"sentiment":"neutral","sentiment_score":0.2497795671224594},{"text":"we'll be happy to put you in for a bit of a catch up. Alright. Too easy. Thanks for that. Appreciate it. No no problem at all. We'll speak soon. Alright. Thank you. Bye.","start_word":8318,"end_word":8351,"sentiment":"positive","sentiment_score":0.5262947678565979},{"text":"Alright. Bye.","start_word":8352,"end_word":8353,"sentiment":"neutral","sentiment_score":0.1822018027305603}],"average":{"sentiment":"neutral","sentiment_score":0.045725481839155625}}}}