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Or you can give me the phone number of the owner of the account. Mhmm. Okay. So upon checking this phone number, there's no record under this number. Yeah? Converge. Okay. How about the owner of the account's name? Lina, n I n a. Uh-huh. William? Okay. May I know, is it under Supa Network, Glenham, or NBN? Do you have idea? Mhmm. Can I get the full address instead? Let's see. Mhmm. Four one three. Mhmm. Nineteen Meredith. Mhmm. Mhmm. Mhmm. Okay. I see. So it's Unit 1413 Slash 19 Meredith Street. Okay. 0 K 5, Pachono. Let me just check this one. You're welcome. Hello, Rachel? Yes. Thank you for waiting. May I know your concern again, please? You're having issue with the Internet. May I know since when it happened? Isn't isn't There's no Internet connection at all? Mhmm. Randomly? Mhmm. Mhmm. But is the router turned on right now? Actually, we're still checking on it right now. Mhmm. Mhmm. Okay. I see. But is the router turned on right now, or did you turn it off? Okay. Once you got home, is it okay to reboot the router? Just turn it off and turn it back on. Then if the mhmm. Mhmm. Yeah. And if the issue is still there, can you give us a callback again? First, to further check. Mhmm. Actually, our office hours until 6PM only, 9AM to 6PM, but we do have after hours support. And Dom is the one who will answer your call. Yeah. Mhmm. Okay. Mhmm. Actually, both is working. You can also call this number because this will also ring on on his end. Or her or his personal number will do also. Mhmm. Okay. So you haven't received an invoice also for this month? Mhmm. But mhmm. But you receive an invoice for the month of March. But have you received an invoice? Mhmm. Mhmm. Okay. I see. Okay then. So once you'd done the reboot thing on the router, kindly give us a call and get back to us if they Mhmm. Okay. Yeah. Thank you. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Yeah.\n\nUh-huh. Okay. I see. May I know your full name, please? Mhmm.\n\nYeah. Or you can give me the phone number of the owner of the account. Mhmm. Okay. So upon checking this phone number, there's no record under this number.\n\nYeah? Converge. Okay. How about the owner of the account's name? Lina, n I n a.\n\nUh-huh. William? Okay. May I know, is it under Supa Network, Glenham, or NBN? Do you have idea?\n\nMhmm. Can I get the full address instead? Let's see. Mhmm. Four one three.\n\nMhmm. Nineteen Meredith. Mhmm. Mhmm. Mhmm.\n\nOkay. I see. So it's Unit 1413 Slash 19 Meredith Street. Okay. 0 K 5, Pachono.\n\nLet me just check this one. You're welcome. Hello, Rachel? Yes. Thank you for waiting.\n\nMay I know your concern again, please? You're having issue with the Internet. May I know since when it happened? Isn't isn't There's no Internet connection at all? Mhmm.\n\nRandomly? Mhmm. Mhmm. But is the router turned on right now? Actually, we're still checking on it right now.\n\nMhmm. Mhmm. Okay. I see. But is the router turned on right now, or did you turn it off?\n\nOkay. Once you got home, is it okay to reboot the router? Just turn it off and turn it back on. Then if the mhmm. Mhmm.\n\nYeah. And if the issue is still there, can you give us a callback again? First, to further check. Mhmm. Actually, our office hours until 6PM only, 9AM to 6PM, but we do have after hours support.\n\nAnd Dom is the one who will answer your call. Yeah. Mhmm. Okay. Mhmm.\n\nActually, both is working. You can also call this number because this will also ring on on his end. Or her or his personal number will do also. Mhmm. Okay.\n\nSo you haven't received an invoice also for this month? Mhmm. But mhmm. But you receive an invoice for the month of March. But have you received an invoice?\n\nMhmm. Mhmm. Okay. I see. Okay then.\n\nSo once you'd done the reboot thing on the router, kindly give us a call and get back to us if they Mhmm. Okay. Yeah. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.24106526374816897},{"text":"Good afternoon.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.47979170083999634},{"text":"This is Maureen from Airtel tech support.","start":1.5999999,"end":4.5,"sentiment":"positive","sentiment_score":0.45507971729551044},{"text":"How can I assist you 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please?","start":24.035,"end":25.974998,"sentiment":"neutral","sentiment_score":0.03758368029126099},{"text":"Mhmm.","start":35.02,"end":35.52,"sentiment":"neutral","sentiment_score":0.02934609167277813}],"sentiment":"neutral","sentiment_score":0.03297688175613681,"num_words":12,"start":9.5199995,"end":35.52},{"sentences":[{"text":"Yeah.","start":42.684998,"end":43.184998,"sentiment":"neutral","sentiment_score":0.03087819181382656},{"text":"Or you can give me the phone number of the owner of the account.","start":43.245,"end":49.184998,"sentiment":"neutral","sentiment_score":0.017650639372212545},{"text":"Mhmm.","start":51.085,"end":51.585,"sentiment":"neutral","sentiment_score":-0.003702685236930847},{"text":"Okay.","start":76.595,"end":77.095,"sentiment":"neutral","sentiment_score":-0.02834640815854073},{"text":"So upon checking this phone number, there's no record under this number.","start":78.195,"end":85.96,"sentiment":"neutral","sentiment_score":-0.09455293385932843}],"sentiment":"neutral","sentiment_score":-0.030644729540779674,"num_words":29,"start":42.684998,"end":85.96},{"sentences":[{"text":"Yeah?","start":85.96,"end":86.46,"sentiment":"neutral","sentiment_score":-0.022983532398939133},{"text":"Converge.","start":95.735,"end":96.235,"sentiment":"neutral","sentiment_score":-0.009290242567658424},{"text":"Okay.","start":103.255005,"end":103.755005,"sentiment":"neutral","sentiment_score":-0.0014423904940485954},{"text":"How about the owner of the account's name?","start":104.295006,"end":107.995,"sentiment":"neutral","sentiment_score":-0.00189620116725564},{"text":"Lina, n I n a.","start":112.23,"end":118.07,"sentiment":"neutral","sentiment_score":-0.006314148847013712}],"sentiment":"neutral","sentiment_score":-0.0050285324396099895,"num_words":16,"start":85.96,"end":118.07},{"sentences":[{"text":"Uh-huh.","start":118.07,"end":118.57,"sentiment":"neutral","sentiment_score":-0.00780970323830843},{"text":"William?","start":122.71,"end":123.21,"sentiment":"neutral","sentiment_score":-0.003543477039784193},{"text":"Okay.","start":127.075,"end":127.575,"sentiment":"neutral","sentiment_score":0.0025554075837135315},{"text":"May I know, is it under Supa Network, Glenham, or NBN?","start":128.995,"end":133.815,"sentiment":"neutral","sentiment_score":-0.003240139096636664},{"text":"Do you have idea?","start":136.355,"end":138.295,"sentiment":"neutral","sentiment_score":-0.01657194923609495}],"sentiment":"neutral","sentiment_score":-0.006151505538986789,"num_words":18,"start":118.07,"end":138.295},{"sentences":[{"text":"Mhmm.","start":139.155,"end":139.65,"sentiment":"neutral","sentiment_score":-0.08213113248348236},{"text":"Can I get the full address instead?","start":153.47499,"end":155.655,"sentiment":"neutral","sentiment_score":-0.16788299701043538},{"text":"Let's see.","start":156.275,"end":156.995,"sentiment":"neutral","sentiment_score":-0.04430415295064449},{"text":"Mhmm.","start":156.995,"end":157.495,"sentiment":"neutral","sentiment_score":-0.014964578673243524},{"text":"Four one three.","start":161.635,"end":162.83499,"sentiment":"neutral","sentiment_score":-0.009815512535472712}],"sentiment":"neutral","sentiment_score":-0.0993093952669629,"num_words":14,"start":139.155,"end":162.83499},{"sentences":[{"text":"Mhmm.","start":162.83499,"end":163.33499,"sentiment":"neutral","sentiment_score":-0.004831716418266296},{"text":"Nineteen Meredith.","start":167.37001,"end":168.35,"sentiment":"neutral","sentiment_score":-0.0064964573830366135},{"text":"Mhmm.","start":168.65001,"end":169.15001,"sentiment":"neutral","sentiment_score":-0.021011795848608017},{"text":"Mhmm.","start":172.17,"end":172.67,"sentiment":"neutral","sentiment_score":0.004366885405033827},{"text":"Mhmm.","start":179.29001,"end":179.45001,"sentiment":"neutral","sentiment_score":0.014085555449128153}],"sentiment":"neutral","sentiment_score":-0.0033973310297975936,"num_words":6,"start":162.83499,"end":179.45001},{"sentences":[{"text":"Okay.","start":179.45001,"end":179.85,"sentiment":"neutral","sentiment_score":0.0260695181787014},{"text":"I see.","start":179.85,"end":180.585,"sentiment":"neutral","sentiment_score":0.021640537306666374},{"text":"So it's Unit 1413 Slash 19 Meredith Street.","start":181.38501,"end":186.285,"sentiment":"neutral","sentiment_score":0.023856441723182797},{"text":"Okay.","start":188.265,"end":188.765,"sentiment":"neutral","sentiment_score":0.03029332309961319},{"text":"0 K 5, Pachono.","start":188.985,"end":190.125,"sentiment":"neutral","sentiment_score":0.022444131318479776}],"sentiment":"neutral","sentiment_score":0.0237669984344393,"num_words":16,"start":179.45001,"end":190.125},{"sentences":[{"text":"Let me just check this one.","start":190.18501,"end":191.96501,"sentiment":"neutral","sentiment_score":0.1278575820227464},{"text":"You're welcome.","start":194.345,"end":195.085,"sentiment":"positive","sentiment_score":0.6297590136528015},{"text":"Hello, Rachel?","start":451.325,"end":452.225,"sentiment":"neutral","sentiment_score":0.043401967734098434},{"text":"Yes.","start":454.06,"end":454.38,"sentiment":"neutral","sentiment_score":0.01632837764918804},{"text":"Thank you for waiting.","start":454.38,"end":455.41998,"sentiment":"positive","sentiment_score":0.4329986050724983}],"sentiment":"neutral","sentiment_score":0.2574526835232973,"num_words":15,"start":190.18501,"end":455.41998},{"sentences":[{"text":"May I know your concern again, please?","start":455.41998,"end":457.36,"sentiment":"neutral","sentiment_score":0.12867816431181772},{"text":"You're having issue with the Internet.","start":457.82,"end":459.36,"sentiment":"neutral","sentiment_score":-0.16563780109087625},{"text":"May I know since when it happened?","start":470.155,"end":471.855,"sentiment":"neutral","sentiment_score":-0.08159434156758445},{"text":"Isn't isn't There's no Internet connection at all?","start":471.99503,"end":480.33502,"sentiment":"neutral","sentiment_score":-0.19744542054831982},{"text":"Mhmm.","start":483.88998,"end":484.29,"sentiment":"neutral","sentiment_score":-0.06378567218780518}],"sentiment":"neutral","sentiment_score":-0.0795720373762065,"num_words":29,"start":455.41998,"end":484.29},{"sentences":[{"text":"Randomly?","start":484.29,"end":484.79,"sentiment":"neutral","sentiment_score":-0.1096966564655304},{"text":"Mhmm.","start":485.01,"end":485.51,"sentiment":"neutral","sentiment_score":-0.06021638959646225},{"text":"Mhmm.","start":494.37,"end":494.87,"sentiment":"neutral","sentiment_score":-0.06985679268836975},{"text":"But is the router turned on right now?","start":496.53497,"end":499.19498,"sentiment":"neutral","sentiment_score":-0.057151930406689644},{"text":"Actually, we're still checking on it right now.","start":509.52,"end":512.42,"sentiment":"neutral","sentiment_score":-0.09354299679398537}],"sentiment":"neutral","sentiment_score":-0.07606996086082961,"num_words":19,"start":484.29,"end":512.42},{"sentences":[{"text":"Mhmm.","start":524.295,"end":524.795,"sentiment":"neutral","sentiment_score":-0.17893607914447784},{"text":"Mhmm.","start":536.935,"end":537.435,"sentiment":"neutral","sentiment_score":-0.03960581868886947},{"text":"Okay.","start":537.89496,"end":538.21497,"sentiment":"neutral","sentiment_score":-0.02277633361518383},{"text":"I see.","start":538.21497,"end":538.8,"sentiment":"neutral","sentiment_score":-0.016988571267575026},{"text":"But is the router turned on right now, or did you turn it off?","start":539.51996,"end":544.26,"sentiment":"neutral","sentiment_score":-0.043880363394107134}],"sentiment":"neutral","sentiment_score":-0.04682212955269374,"num_words":19,"start":524.295,"end":544.26},{"sentences":[{"text":"Okay.","start":547.2,"end":547.7,"sentiment":"neutral","sentiment_score":-0.00736490823328495},{"text":"Once you got home, is it okay to reboot the router?","start":548.32,"end":552.74,"sentiment":"neutral","sentiment_score":0.0033048315143043346},{"text":"Just turn it off and turn it back on.","start":552.88,"end":556.415,"sentiment":"neutral","sentiment_score":-0.005559280928638246},{"text":"Then if the mhmm.","start":557.59503,"end":559.215,"sentiment":"neutral","sentiment_score":0.0030053057125769556},{"text":"Mhmm.","start":559.915,"end":560.415,"sentiment":"neutral","sentiment_score":0.00799831934273243}],"sentiment":"neutral","sentiment_score":-0.00003945183617850916,"num_words":26,"start":547.2,"end":560.415},{"sentences":[{"text":"Yeah.","start":560.715,"end":561.03503,"sentiment":"neutral","sentiment_score":0.017458714544773102},{"text":"And if the issue is still there, can you give us a callback again?","start":561.03503,"end":564.335,"sentiment":"neutral","sentiment_score":-0.029487451405397484},{"text":"First, to further check.","start":565.115,"end":566.31,"sentiment":"neutral","sentiment_score":0.0018762957770377398},{"text":"Mhmm.","start":566.79,"end":567.29,"sentiment":"neutral","sentiment_score":0.00636841356754303},{"text":"Actually, our office hours until 6PM only, 9AM to 6PM, but we do have after hours support.","start":572.47,"end":580.73,"sentiment":"neutral","sentiment_score":0.030133857556125698}],"sentiment":"neutral","sentiment_score":0.0035346910810551127,"num_words":37,"start":560.715,"end":580.73},{"sentences":[{"text":"And Dom is the one who will answer your call.","start":582.015,"end":584.835,"sentiment":"neutral","sentiment_score":0.07682190537452697},{"text":"Yeah.","start":587.055,"end":587.555,"sentiment":"neutral","sentiment_score":0.008837776258587837},{"text":"Mhmm.","start":592.975,"end":593.21497,"sentiment":"neutral","sentiment_score":0.05178594961762428},{"text":"Okay.","start":593.21497,"end":593.67,"sentiment":"neutral","sentiment_score":0.03041139617562294},{"text":"Mhmm.","start":594.70996,"end":595.20996,"sentiment":"neutral","sentiment_score":0.017422636970877647}],"sentiment":"neutral","sentiment_score":0.06261977234057017,"num_words":14,"start":582.015,"end":595.20996},{"sentences":[{"text":"Actually, both is working.","start":601.19,"end":602.88995,"sentiment":"neutral","sentiment_score":0.07580806687474251},{"text":"You can also call this number because this will also ring on on his end.","start":603.19,"end":609.08496,"sentiment":"neutral","sentiment_score":0.05654544904828072},{"text":"Or her or his personal number will do also.","start":610.82495,"end":614.605,"sentiment":"neutral","sentiment_score":0.01782422098848555},{"text":"Mhmm.","start":634.69,"end":634.905,"sentiment":"neutral","sentiment_score":-0.12444737553596497},{"text":"Okay.","start":637.22504,"end":637.54504,"sentiment":"neutral","sentiment_score":-0.033702947199344635}],"sentiment":"neutral","sentiment_score":0.03845605564614137,"num_words":30,"start":601.19,"end":637.54504},{"sentences":[{"text":"So you haven't received an invoice also for this month?","start":637.54504,"end":640.84503,"sentiment":"neutral","sentiment_score":-0.05980045683681965},{"text":"Mhmm.","start":643.30505,"end":643.80505,"sentiment":"neutral","sentiment_score":-0.12102861702442168},{"text":"But mhmm.","start":645.945,"end":646.825,"sentiment":"neutral","sentiment_score":-0.08319995924830437},{"text":"But you receive an invoice for the month of March.","start":646.825,"end":653.87,"sentiment":"neutral","sentiment_score":-0.097067891061306},{"text":"But have you received an invoice?","start":653.87,"end":655.41,"sentiment":"neutral","sentiment_score":-0.15694192051887512}],"sentiment":"neutral","sentiment_score":-0.09647460474536337,"num_words":29,"start":637.54504,"end":655.41},{"sentences":[{"text":"Mhmm.","start":663.65497,"end":664.15497,"sentiment":"neutral","sentiment_score":-0.060919322073459625},{"text":"Mhmm.","start":683.24,"end":683.74,"sentiment":"neutral","sentiment_score":-0.02392936497926712},{"text":"Okay.","start":684.04,"end":684.52,"sentiment":"neutral","sentiment_score":-0.007225926965475082},{"text":"I see.","start":684.52,"end":685.26,"sentiment":"neutral","sentiment_score":0.0039754780009388915},{"text":"Okay then.","start":685.4,"end":686.12,"sentiment":"neutral","sentiment_score":0.026459386572241783}],"sentiment":"neutral","sentiment_score":-0.004457840695977211,"num_words":7,"start":663.65497,"end":686.12},{"sentences":[{"text":"So once you'd done the reboot thing on the router, kindly give us a call and get back to us if they Mhmm.","start":686.12,"end":698.185,"sentiment":"neutral","sentiment_score":0.016071037915737732},{"text":"Okay.","start":698.185,"end":698.685,"sentiment":"neutral","sentiment_score":0.1399331092834473},{"text":"Yeah.","start":698.825,"end":699.325,"sentiment":"neutral","sentiment_score":0.15923894941806793},{"text":"Thank you.","start":699.625,"end":700.185,"sentiment":"positive","sentiment_score":0.4858335852622986},{"text":"Bye for now.","start":700.185,"end":701.085,"sentiment":"neutral","sentiment_score":0.1561846360564232}],"sentiment":"neutral","sentiment_score":0.070300900315245,"num_words":30,"start":686.12,"end":701.085}]}}]},{"alternatives":[{"transcript":"Hello, Maureen. My name is Rachel. I'm just calling regarding our Internet at home. It suddenly dropped out, and I just wanted you to check it for me. Yes. So my name is Rachel Anne Siri, but it is under the account is under Nina Williams. So I can give you the address. Yeah. I was the original owner, so I can give you my number. It's just that I'm driving, so I can't touch anything at the moment. If you can try try my number first, and I can give you the company name as well, which is in Vertu. And I'm gonna give my phone number, and then when I stop, I think it's zero? Okay. Can you look up the company name, Invertu, and the home address and the address of it? Invertu. Nina williams. Yeah. N I s a. Yes. Yes. I'm not sure. It's it's it's wired into the apartment. So I think it is super hard because it was already integrated into the apartment where I live. Yes. I can do that. So it's 413 Slash, yes, Slash 19 Meredith Street, Bank Stown. And I I originally set this up through Dom's in sales. Yes. Yes. Thank you. Okay. So here we go. I'm going to quote that in a minute. When I ask you to open my photos, I can and so I might ask you to, like, get that have invoice number, see where the hat is. Let me get you to read that. In a minute, when the girl comes back, that number. Yes. When I ask. Okay? I don't or or if you could or, you know, sort of just save it. Yeah. Just there's a when I ask you that number, I'll ask you to quote it. We click on the invoice to look at the account name and number that I do the invoice down the bottom. Select. Yeah. You could click on that. Yeah. Yeah. The PDF. That will give the account. That's correct? Yeah. And when she comes back, it'll give the account name. Mark. Hold on. No. It's not. It's it's it's gonna attach me. Just click on it and it'll open. Oh, yeah. Oh, yeah. I have to go back into the email. I gotcha. Can you type that, I mean, to yourself? Do you know how to do that? And then what I can do is I can try and go back in to my email and then click on that. So you've got that. And then I'll try and go back in to find a chance to be stopped, like, oh, no. Not yet. No. If I can, I'll try. I mean, she doesn't pick up my calls for a while. I had enough money to get from from you, my job. I yes. Yes. Hi. Yeah. I'll yeah. Because suddenly, there was no Internet at home, and I was just curious that that what the problem was. Oh, only five minutes ago as we were leaving the house. Yeah. We just dropped out. I have I'm not there now, and I and I won't be back for a little while, but I thought I'd call straight away to investigate as to what was happening. Is there any outstanding invoices or anything on the account? I just wanna double check there's nothing like that. Because it is my work to look after that, so I wanna make sure they're not missing the I'm not getting any correspondence now from HR. So I don't know. And I need to make sure that it's not due to an outstanding quality from work. It's not being and not paying it. I don't because I need to get that sorted out because ASAP. No. I didn't touch it. Yeah. Yes. Yes. Yeah. Of course. What what time are you open till the seventy? Okay. So when I won't be home now probably till eight to 08:30. I will try it again then. And if I call, do I call Dom's number, or do I call the 1800 number? Yeah. Okay. I will I will try. Yeah. I was just wanting to double check because I didn't get the correspondence about the Internet, the invoice that work does. And I'm just curious as to whether they're paying the account, and I don't know if they're not paying it. You know? So I don't wanna be be, like, suddenly have to use that stuff, then I'm not aware that there is that quote regarding this. No. No. I haven't received any correspondence from Achat myself. No. I don't I I found some invoices a while ago in my junk mail, but I don't get the invoices go straight to my work. They don't go to me. Yeah. So I am not sure if I'm just not sure. I'm not getting if I knew if I did get an invoice, I would make sure I would send it to them and, you know, communicate. But I I haven't received one. So I just wanna make sure that there's nothing outstanding or that needs to be paid. Nope. Yep. No worries at all. I'll do that this evening. K. Thank you. 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Maureen. My name is Rachel. I'm just calling regarding our Internet at home. It suddenly dropped out, and I just wanted you to check it for me. Yes.\n\nSo my name is Rachel Anne Siri, but it is under the account is under Nina Williams. So I can give you the address. Yeah. I was the original owner, so I can give you my number. It's just that I'm driving, so I can't touch anything at the moment.\n\nIf you can try try my number first, and I can give you the company name as well, which is in Vertu. And I'm gonna give my phone number, and then when I stop, I think it's zero? Okay. Can you look up the company name, Invertu, and the home address and the address of it? Invertu.\n\nNina williams. Yeah. N I s a. Yes. Yes.\n\nI'm not sure. It's it's it's wired into the apartment. So I think it is super hard because it was already integrated into the apartment where I live. Yes. I can do that.\n\nSo it's 413 Slash, yes, Slash 19 Meredith Street, Bank Stown. And I I originally set this up through Dom's in sales. Yes. Yes. Thank you.\n\nOkay. So here we go. I'm going to quote that in a minute. When I ask you to open my photos, I can and so I might ask you to, like, get that have invoice number, see where the hat is. Let me get you to read that.\n\nIn a minute, when the girl comes back, that number. Yes. When I ask. Okay? I don't or or if you could or, you know, sort of just save it.\n\nYeah. Just there's a when I ask you that number, I'll ask you to quote it. We click on the invoice to look at the account name and number that I do the invoice down the bottom. Select. Yeah.\n\nYou could click on that. Yeah. Yeah. The PDF. That will give the account.\n\nThat's correct? Yeah. And when she comes back, it'll give the account name. Mark. Hold on.\n\nNo. It's not. It's it's it's gonna attach me. Just click on it and it'll open. Oh, yeah.\n\nOh, yeah. I have to go back into the email. I gotcha. Can you type that, I mean, to yourself? Do you know how to do that?\n\nAnd then what I can do is I can try and go back in to my email and then click on that. So you've got that. And then I'll try and go back in to find a chance to be stopped, like, oh, no. Not yet. No.\n\nIf I can, I'll try. I mean, she doesn't pick up my calls for a while. I had enough money to get from from you, my job. I yes. Yes.\n\nHi. Yeah. I'll yeah. Because suddenly, there was no Internet at home, and I was just curious that that what the problem was. Oh, only five minutes ago as we were leaving the house.\n\nYeah. We just dropped out. I have I'm not there now, and I and I won't be back for a little while, but I thought I'd call straight away to investigate as to what was happening. Is there any outstanding invoices or anything on the account? I just wanna double check there's nothing like that.\n\nBecause it is my work to look after that, so I wanna make sure they're not missing the I'm not getting any correspondence now from HR. So I don't know. And I need to make sure that it's not due to an outstanding quality from work. It's not being and not paying it. I don't because I need to get that sorted out because ASAP.\n\nNo. I didn't touch it. Yeah. Yes. Yes.\n\nYeah. Of course. What what time are you open till the seventy? Okay. So when I won't be home now probably till eight to 08:30.\n\nI will try it again then. And if I call, do I call Dom's number, or do I call the 1800 number? Yeah. Okay. I will I will try.\n\nYeah. I was just wanting to double check because I didn't get the correspondence about the Internet, the invoice that work does. And I'm just curious as to whether they're paying the account, and I don't know if they're not paying it. You know? So I don't wanna be be, like, suddenly have to use that stuff, then I'm not aware that there is that quote regarding this.\n\nNo. No. I haven't received any correspondence from Achat myself. No. I don't I I found some invoices a while ago in my junk mail, but I don't get the invoices go straight to my work.\n\nThey don't go to me. Yeah. So I am not sure if I'm just not sure. I'm not getting if I knew if I did get an invoice, I would make sure I would send it to them and, you know, communicate. But I I haven't received one.\n\nSo I just wanna make sure that there's nothing outstanding or that needs to be paid. Nope. Yep. No worries at all. I'll do that this evening.\n\nK. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello, Maureen.","start":7.12,"end":8.5,"sentiment":"neutral","sentiment_score":0.06288307532668114},{"text":"My name is Rachel.","start":9.28,"end":10.58,"sentiment":"neutral","sentiment_score":0.049985410645604134},{"text":"I'm just calling regarding our Internet at home.","start":11.92,"end":15.365,"sentiment":"neutral","sentiment_score":-0.01611935894470662},{"text":"It suddenly dropped out, and I just wanted you to check it for me.","start":15.365,"end":19.384998,"sentiment":"neutral","sentiment_score":-0.17537834654961312},{"text":"Yes.","start":27.125,"end":27.525,"sentiment":"neutral","sentiment_score":0.03181498497724533}],"sentiment":"neutral","sentiment_score":-0.0767837567254901,"num_words":29,"start":7.12,"end":27.525},{"sentences":[{"text":"So my name is Rachel Anne Siri, but it is under the account is under Nina Williams.","start":27.525,"end":35.55,"sentiment":"neutral","sentiment_score":0.03120236219290425},{"text":"So I can 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a.","start":114.15,"end":115.93,"sentiment":"neutral","sentiment_score":-0.006533449981361628},{"text":"Yes.","start":118.79,"end":119.29,"sentiment":"neutral","sentiment_score":0.003424581605941057},{"text":"Yes.","start":124.31,"end":124.81,"sentiment":"neutral","sentiment_score":0.0033374130725860596}],"sentiment":"neutral","sentiment_score":-0.0003693804869221316,"num_words":9,"start":109.155,"end":124.81},{"sentences":[{"text":"I'm not sure.","start":139.515,"end":140.235,"sentiment":"neutral","sentiment_score":-0.2508697062730789},{"text":"It's it's it's wired into the apartment.","start":140.235,"end":143.33,"sentiment":"neutral","sentiment_score":-0.2989626313958849},{"text":"So I think it is super hard because it was already integrated into the apartment where I live.","start":143.71,"end":150.45,"sentiment":"negative","sentiment_score":-0.40983278552691144},{"text":"Yes.","start":156.27,"end":156.675,"sentiment":"neutral","sentiment_score":-0.0357351191341877},{"text":"I can do that.","start":156.835,"end":157.895,"sentiment":"neutral","sentiment_score":-0.01724874135106802}],"sentiment":"neutral","sentiment_score":-0.3129414473519181,"num_words":33,"start":139.515,"end":157.895},{"sentences":[{"text":"So it's 413 Slash, yes, Slash 19 Meredith Street, Bank Stown.","start":159.075,"end":170.75,"sentiment":"neutral","sentiment_score":-0.004095344423231753},{"text":"And I I originally set this up through Dom's in sales.","start":173.69,"end":177.87,"sentiment":"neutral","sentiment_score":0.012281193059276451},{"text":"Yes.","start":184.49,"end":184.755,"sentiment":"neutral","sentiment_score":0.023635990917682648},{"text":"Yes.","start":187.315,"end":187.815,"sentiment":"neutral","sentiment_score":0.035813234746456146},{"text":"Thank you.","start":192.755,"end":193.49501,"sentiment":"positive","sentiment_score":0.6895774602890015}],"sentiment":"neutral","sentiment_score":0.058794172355332054,"num_words":26,"start":159.075,"end":193.49501},{"sentences":[{"text":"Okay.","start":248.94,"end":249.44,"sentiment":"neutral","sentiment_score":0.2193064242601395},{"text":"So here we go.","start":249.5,"end":250.72,"sentiment":"neutral","sentiment_score":0.15937483310699463},{"text":"I'm going to quote that in a minute.","start":251.02,"end":253.04,"sentiment":"neutral","sentiment_score":0.14936908520758152},{"text":"When I ask you to open my photos, I can and so I might ask you to, like, get that have invoice number, see where the hat is.","start":255.98,"end":272.745,"sentiment":"neutral","sentiment_score":0.06659296387806535},{"text":"Let me get you to read that.","start":273.04498,"end":274.66498,"sentiment":"neutral","sentiment_score":0.062747203877994}],"sentiment":"neutral","sentiment_score":0.09074149696001162,"num_words":48,"start":248.94,"end":274.66498},{"sentences":[{"text":"In a minute, when the girl comes back, that number.","start":274.84,"end":277.9,"sentiment":"neutral","sentiment_score":0.03603892344981432},{"text":"Yes.","start":279.24,"end":279.47998,"sentiment":"neutral","sentiment_score":0.02560144104063511},{"text":"When I ask.","start":279.47998,"end":280.28,"sentiment":"neutral","sentiment_score":-0.011573119089007378},{"text":"Okay?","start":280.28,"end":280.78,"sentiment":"neutral","sentiment_score":-0.08565729111433029},{"text":"I don't or or if you could or, you know, sort of just save it.","start":289.885,"end":293.885,"sentiment":"neutral","sentiment_score":-0.3277222990989685}],"sentiment":"neutral","sentiment_score":-0.15500734864423674,"num_words":30,"start":274.84,"end":293.885},{"sentences":[{"text":"Yeah.","start":293.885,"end":294.165,"sentiment":"neutral","sentiment_score":0.007641730830073357},{"text":"Just there's a when I ask you that number, I'll ask you to quote it.","start":294.165,"end":299.025,"sentiment":"neutral","sentiment_score":0.0657051636526982},{"text":"We click on the invoice to look at the account name and number that I do the invoice down the bottom.","start":299.405,"end":305.36,"sentiment":"neutral","sentiment_score":0.05610252544283867},{"text":"Select.","start":305.58,"end":306.08,"sentiment":"neutral","sentiment_score":0.024412192404270172},{"text":"Yeah.","start":306.62,"end":307.02,"sentiment":"neutral","sentiment_score":0.05219508707523346}],"sentiment":"neutral","sentiment_score":0.05764049998460672,"num_words":39,"start":293.885,"end":307.02},{"sentences":[{"text":"You could click on that.","start":307.02,"end":308.3,"sentiment":"neutral","sentiment_score":0.044476401060819626},{"text":"Yeah.","start":308.3,"end":308.8,"sentiment":"neutral","sentiment_score":0.057998478412628174},{"text":"Yeah.","start":309.25998,"end":309.58,"sentiment":"neutral","sentiment_score":0.05616451054811478},{"text":"The PDF.","start":309.58,"end":310.24,"sentiment":"neutral","sentiment_score":0.055157026275992393},{"text":"That will give the account.","start":310.3,"end":311.84,"sentiment":"neutral","sentiment_score":0.07686075419187546}],"sentiment":"neutral","sentiment_score":0.05936877269830022,"num_words":14,"start":307.02,"end":311.84},{"sentences":[{"text":"That's correct?","start":312.06,"end":312.88,"sentiment":"neutral","sentiment_score":0.10027201473712921},{"text":"Yeah.","start":313.09998,"end":313.59998,"sentiment":"neutral","sentiment_score":0.04902764782309532},{"text":"And when she comes back, it'll give the account name.","start":315.09998,"end":318.3183,"sentiment":"neutral","sentiment_score":0.04000772666186094},{"text":"Mark.","start":318.50497,"end":319.00497,"sentiment":"neutral","sentiment_score":-0.001369057223200798},{"text":"Hold on.","start":319.065,"end":319.88498,"sentiment":"neutral","sentiment_score":-0.01832900382578373}],"sentiment":"neutral","sentiment_score":0.03822636744007468,"num_words":16,"start":312.06,"end":319.88498},{"sentences":[{"text":"No.","start":320.82498,"end":321.065,"sentiment":"neutral","sentiment_score":-0.1668214499950409},{"text":"It's not.","start":321.065,"end":321.625,"sentiment":"neutral","sentiment_score":-0.19934677332639694},{"text":"It's it's it's gonna attach me.","start":321.625,"end":323.305,"sentiment":"neutral","sentiment_score":-0.10181913400689761},{"text":"Just click on it and it'll open.","start":323.305,"end":325.16498,"sentiment":"neutral","sentiment_score":-0.03034450938659055},{"text":"Oh, yeah.","start":326.94498,"end":329.72498,"sentiment":"neutral","sentiment_score":-0.050121061503887177}],"sentiment":"neutral","sentiment_score":-0.08272686052239603,"num_words":18,"start":320.82498,"end":329.72498},{"sentences":[{"text":"Oh, yeah.","start":329.865,"end":330.51,"sentiment":"neutral","sentiment_score":-0.07818770408630371},{"text":"I have to go back into the email.","start":331.47,"end":333.25,"sentiment":"neutral","sentiment_score":-0.12920559104532003},{"text":"I gotcha.","start":333.71002,"end":334.37,"sentiment":"neutral","sentiment_score":-0.13713175803422928},{"text":"Can you type that, I mean, to yourself?","start":361.98,"end":364.4,"sentiment":"neutral","sentiment_score":-0.13568429835140705},{"text":"Do you know how to do that?","start":364.54,"end":365.66,"sentiment":"neutral","sentiment_score":-0.14081361038344248}],"sentiment":"neutral","sentiment_score":-0.1309427152629252,"num_words":27,"start":329.865,"end":365.66},{"sentences":[{"text":"And then what I can do is I can try and go back in to my email and then click on that.","start":365.66,"end":370.195,"sentiment":"neutral","sentiment_score":-0.10468894497237423},{"text":"So you've got that.","start":370.195,"end":371.495,"sentiment":"neutral","sentiment_score":-0.0883542001247406},{"text":"And then I'll try and go back in to find a chance to be stopped, like, oh, no.","start":371.715,"end":376.775,"sentiment":"neutral","sentiment_score":-0.2112699556681845},{"text":"Not yet.","start":403.26498,"end":403.905,"sentiment":"neutral","sentiment_score":-0.28377749025821686},{"text":"No.","start":403.905,"end":404.38498,"sentiment":"negative","sentiment_score":-0.3804026246070862}],"sentiment":"neutral","sentiment_score":-0.1576040510008944,"num_words":47,"start":365.66,"end":404.38498},{"sentences":[{"text":"If I can, I'll try.","start":404.38498,"end":405.82498,"sentiment":"negative","sentiment_score":-0.3998271346092224},{"text":"I mean, she doesn't pick up my calls for a while.","start":405.82498,"end":408.805,"sentiment":"negative","sentiment_score":-0.3926392576911233},{"text":"I had enough money to get from from you, my job.","start":445.82498,"end":448.305,"sentiment":"neutral","sentiment_score":-0.21612493829293686},{"text":"I yes.","start":448.305,"end":449.125,"sentiment":"neutral","sentiment_score":0.02829072624444962},{"text":"Yes.","start":452.78497,"end":453.28497,"sentiment":"neutral","sentiment_score":0.08364149183034897}],"sentiment":"neutral","sentiment_score":-0.2851772961517175,"num_words":30,"start":404.38498,"end":453.28497},{"sentences":[{"text":"Hi.","start":453.345,"end":453.845,"sentiment":"neutral","sentiment_score":0.08041298389434814},{"text":"Yeah.","start":458.145,"end":458.465,"sentiment":"neutral","sentiment_score":-0.07463967800140381},{"text":"I'll yeah.","start":458.465,"end":460.22498,"sentiment":"neutral","sentiment_score":-0.15124493464827538},{"text":"Because suddenly, there was no Internet at home, and I was just curious that that what the problem was.","start":460.22498,"end":467.18,"sentiment":"neutral","sentiment_score":-0.26766723472821086},{"text":"Oh, only five minutes ago as we were leaving the house.","start":472.84,"end":480.57498,"sentiment":"neutral","sentiment_score":-0.0444209739904512}],"sentiment":"neutral","sentiment_score":-0.17267719815101693,"num_words":34,"start":453.345,"end":480.57498},{"sentences":[{"text":"Yeah.","start":481.435,"end":481.755,"sentiment":"neutral","sentiment_score":-0.07465150952339172},{"text":"We just dropped out.","start":481.755,"end":483.215,"sentiment":"neutral","sentiment_score":-0.12943971157073975},{"text":"I have I'm not there now, and I and I won't be back for a little while, but I thought I'd call straight away to investigate as to what was happening.","start":483.35498,"end":499.15002,"sentiment":"neutral","sentiment_score":-0.11721362954666538},{"text":"Is there any outstanding invoices or anything on the account?","start":500.71002,"end":504.07,"sentiment":"neutral","sentiment_score":-0.11973076611757279},{"text":"I just wanna double check there's nothing like that.","start":504.07,"end":514.245,"sentiment":"neutral","sentiment_score":-0.13868931028991938}],"sentiment":"neutral","sentiment_score":-0.12130080591887235,"num_words":55,"start":481.435,"end":514.245},{"sentences":[{"text":"Because it is my work to look after that, so I wanna make sure they're not missing the I'm not getting any correspondence now from HR.","start":514.245,"end":522.66003,"sentiment":"neutral","sentiment_score":-0.24161173689823884},{"text":"So I don't know.","start":522.66003,"end":523.56,"sentiment":"neutral","sentiment_score":-0.2770494595170021},{"text":"And I need to make sure that it's not due to an outstanding quality from work.","start":524.10004,"end":529.24,"sentiment":"negative","sentiment_score":-0.36924223601818085},{"text":"It's not being and not paying it.","start":529.54,"end":531.995,"sentiment":"negative","sentiment_score":-0.47485498019627165},{"text":"I don't because I need to get that sorted out because ASAP.","start":531.995,"end":535.135,"sentiment":"negative","sentiment_score":-0.48295608907938004}],"sentiment":"negative","sentiment_score":-0.3448836416006088,"num_words":65,"start":514.245,"end":535.135},{"sentences":[{"text":"No.","start":544.715,"end":544.955,"sentiment":"neutral","sentiment_score":-0.14905211329460144},{"text":"I didn't touch it.","start":544.955,"end":546.175,"sentiment":"neutral","sentiment_score":-0.1414195690304041},{"text":"Yeah.","start":546.715,"end":546.93,"sentiment":"neutral","sentiment_score":-0.026536758989095688},{"text":"Yes.","start":557.57,"end":558.07,"sentiment":"neutral","sentiment_score":0.025266848504543304},{"text":"Yes.","start":558.13,"end":558.63,"sentiment":"neutral","sentiment_score":0.007134562358260155}],"sentiment":"neutral","sentiment_score":-0.08860821719281375,"num_words":8,"start":544.715,"end":558.63},{"sentences":[{"text":"Yeah.","start":565.03503,"end":565.515,"sentiment":"neutral","sentiment_score":0.00518413819372654},{"text":"Of course.","start":565.515,"end":565.835,"sentiment":"neutral","sentiment_score":-0.0036510061472654343},{"text":"What what time are you open till the seventy?","start":565.835,"end":570.97504,"sentiment":"neutral","sentiment_score":0.0033986766098274123},{"text":"Okay.","start":585.85,"end":586.32996,"sentiment":"neutral","sentiment_score":0.02627531811594963},{"text":"So when I won't be home now probably till eight to 08:30.","start":586.32996,"end":592.105,"sentiment":"neutral","sentiment_score":-0.07173591355482738}],"sentiment":"neutral","sentiment_score":-0.03224341716617346,"num_words":25,"start":565.03503,"end":592.105},{"sentences":[{"text":"I will try it again then.","start":592.105,"end":593.865,"sentiment":"neutral","sentiment_score":0.036750623335440956},{"text":"And if I call, do I call Dom's number, or do I call the 1800 number?","start":593.865,"end":599.40497,"sentiment":"neutral","sentiment_score":0.008714945433894172},{"text":"Yeah.","start":609.88,"end":610.12,"sentiment":"neutral","sentiment_score":0.03839799389243126},{"text":"Okay.","start":610.12,"end":610.52,"sentiment":"neutral","sentiment_score":0.04123325273394585},{"text":"I will I will try.","start":610.52,"end":611.66,"sentiment":"neutral","sentiment_score":0.0363894060254097}],"sentiment":"neutral","sentiment_score":0.021431763576150967,"num_words":29,"start":592.105,"end":611.66},{"sentences":[{"text":"Yeah.","start":613.8,"end":614.04,"sentiment":"neutral","sentiment_score":0.014593458734452724},{"text":"I was just wanting to double check because I didn't get the correspondence about the Internet, the invoice that work does.","start":614.04,"end":622.315,"sentiment":"neutral","sentiment_score":-0.08625255684767451},{"text":"And I'm just curious as to whether they're paying the account, and I don't know if they're not paying it.","start":622.615,"end":629.655,"sentiment":"neutral","sentiment_score":-0.17145388759672642},{"text":"You know?","start":629.655,"end":629.975,"sentiment":"neutral","sentiment_score":-0.17238706350326538},{"text":"So I don't wanna be be, like, suddenly have to use that stuff, then I'm not aware that there is that quote regarding this.","start":629.975,"end":636.92004,"sentiment":"neutral","sentiment_score":-0.23825044433275858}],"sentiment":"neutral","sentiment_score":-0.1660084232057938,"num_words":68,"start":613.8,"end":636.92004},{"sentences":[{"text":"No.","start":641.78,"end":642.10004,"sentiment":"neutral","sentiment_score":-0.1704459935426712},{"text":"No.","start":642.10004,"end":642.34,"sentiment":"neutral","sentiment_score":-0.17903178930282593},{"text":"I haven't received any correspondence from Achat myself.","start":642.34,"end":653.855,"sentiment":"neutral","sentiment_score":-0.1344529828056693},{"text":"No.","start":654.07495,"end":654.235,"sentiment":"neutral","sentiment_score":-0.1807609349489212},{"text":"I don't I I found some invoices a while ago in my junk mail, but I don't get the invoices go straight to my work.","start":654.235,"end":661.45,"sentiment":"neutral","sentiment_score":-0.2847725999355316}],"sentiment":"neutral","sentiment_score":-0.24236604385077953,"num_words":36,"start":641.78,"end":661.45},{"sentences":[{"text":"They don't go to me.","start":661.45,"end":662.83,"sentiment":"neutral","sentiment_score":-0.3123694062232971},{"text":"Yeah.","start":664.64996,"end":665.05,"sentiment":"neutral","sentiment_score":-0.08399699628353119},{"text":"So I am not sure if I'm just not sure.","start":665.05,"end":667.93,"sentiment":"neutral","sentiment_score":-0.18213483989238738},{"text":"I'm not getting if I knew if I did get an invoice, I would make sure I would send it to them and, you know, communicate.","start":667.93,"end":674.69495,"sentiment":"neutral","sentiment_score":-0.20561780207432234},{"text":"But I I haven't received one.","start":674.83496,"end":676.69495,"sentiment":"neutral","sentiment_score":-0.269601250688235}],"sentiment":"neutral","sentiment_score":-0.21730964134136835,"num_words":48,"start":661.45,"end":676.69495},{"sentences":[{"text":"So I just wanna make sure that there's nothing outstanding or that needs to be paid.","start":677.475,"end":681.975,"sentiment":"neutral","sentiment_score":-0.2700051786378026},{"text":"Nope.","start":695.69,"end":696.09,"sentiment":"neutral","sentiment_score":0.0036096423864364624},{"text":"Yep.","start":696.09,"end":696.57,"sentiment":"neutral","sentiment_score":0.07960239052772522},{"text":"No worries at all.","start":696.57,"end":697.4589,"sentiment":"neutral","sentiment_score":0.18127354979515076},{"text":"I'll do that this evening.","start":697.4589,"end":698.8389,"sentiment":"neutral","sentiment_score":0.21032007932662963}],"sentiment":"neutral","sentiment_score":-0.09111763812877514,"num_words":27,"start":677.475,"end":698.8389},{"sentences":[{"text":"K.","start":699.05896,"end":699.55896,"sentiment":"neutral","sentiment_score":0.21574315428733823},{"text":"Thank you.","start":700.09894,"end":700.91895,"sentiment":"positive","sentiment_score":0.3780810385942459},{"text":"Bye.","start":701.37897,"end":701.87897,"sentiment":"neutral","sentiment_score":-0.0789501890540123}],"sentiment":"neutral","sentiment_score":0.22323876060545444,"num_words":4,"start":699.05896,"end":701.87897}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Yeah.\n\nChannel 1: Hello, Maureen. My name\n\nChannel 0: Uh-huh.\n\nChannel 1: is Rachel. I'm just calling regarding our Internet at home. It suddenly dropped out, and I just wanted you to check it for me.\n\nChannel 0: Okay. I see. May I know your full name, please?\n\nChannel 1: Yes. So my name is Rachel Anne Siri, but it is under the account is under Nina\n\nChannel 0: Mhmm.\n\nChannel 1: Williams. So I can give you the address.\n\nChannel 0: Yeah. Or you can give me the phone number of the owner of the account.\n\nChannel 1: Yeah. I\n\nChannel 0: Mhmm.\n\nChannel 1: was the original owner, so I can give you my number. It's just that I'm driving, so I can't touch anything at the moment. If you can try try my number first, and I can give you the company name as well, which is in Vertu. And I'm gonna give my phone number, and then when I stop, I think it's\n\nChannel 0: Okay. So upon checking this phone number, there's no record\n\nChannel 1: zero?\n\nChannel 0: under this number. Yeah?\n\nChannel 1: Okay. Can you look up the company name, Invertu, and the home address and the address of it?\n\nChannel 0: Converge.\n\nChannel 1: Invertu.\n\nChannel 0: Okay. How about the owner of the account's name?\n\nChannel 1: Nina williams.\n\nChannel 0: Lina,\n\nChannel 1: Yeah. N I s a.\n\nChannel 0: n I n a. Uh-huh.\n\nChannel 1: Yes.\n\nChannel 0: William?\n\nChannel 1: Yes.\n\nChannel 0: Okay. May I know, is it under Supa Network, Glenham, or NBN? Do you have idea? Mhmm.\n\nChannel 1: I'm not sure. It's it's it's wired into the apartment. So I think it is super hard because it was already integrated into the apartment where I live.\n\nChannel 0: Can I get the full address instead?\n\nChannel 1: Yes.\n\nChannel 0: Let's see.\n\nChannel 1: I\n\nChannel 0: Mhmm.\n\nChannel 1: can do that. So it's 413\n\nChannel 0: Four one\n\nChannel 1: Slash,\n\nChannel 0: three. Mhmm.\n\nChannel 1: yes, Slash 19 Meredith Street,\n\nChannel 0: Nineteen Meredith. Mhmm.\n\nChannel 1: Bank Stown.\n\nChannel 0: Mhmm.\n\nChannel 1: And I I originally set this up through Dom's in sales.\n\nChannel 0: Mhmm. Okay. I see. So it's Unit 1413 Slash\n\nChannel 1: Yes.\n\nChannel 0: 19 Meredith Street.\n\nChannel 1: Yes.\n\nChannel 0: Okay. 0 K 5, Pachono. Let me just check this one.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome.\n\nChannel 1: Okay. So here we go. I'm going to quote that in a minute. When I ask you to open my photos, I can and so I might ask you to, like, get that have invoice number, see where the hat is. Let me get you to read that.\n\nIn a minute, when the girl comes back, that number. Yes. When I ask. Okay? I don't or or if you could or, you know, sort of just save it.\n\nYeah. Just there's a when I ask you that number, I'll ask you to quote it. We click on the invoice to look at the account name and number that I do the invoice down the bottom. Select. Yeah.\n\nYou could click on that. Yeah. Yeah. The PDF. That will give the account.\n\nThat's correct? Yeah. And when she comes back, it'll give the account name. Mark. Hold on.\n\nNo. It's not. It's it's it's gonna attach me. Just click on it and it'll open. Oh, yeah.\n\nOh, yeah. I have to go back into the email. I gotcha. Can you type that, I mean, to yourself? Do you know how to do that?\n\nAnd then what I can do is I can try and go back in to my email and then click on that. So you've got that. And then I'll try and go back in to find a chance to be stopped, like, oh, no. Not yet. No.\n\nIf I can, I'll try. I mean, she doesn't pick up my calls for a while. I had enough money to get from from you, my job. I yes.\n\nChannel 0: Hello, Rachel?\n\nChannel 1: Yes. Hi.\n\nChannel 0: Yes. Thank you for waiting. May I know your concern again, please? You're having\n\nChannel 1: Yeah.\n\nChannel 0: issue\n\nChannel 1: I'll\n\nChannel 0: with the Internet.\n\nChannel 1: yeah. Because suddenly, there was no Internet at home, and I was just curious that that what the problem was.\n\nChannel 0: May I know since when it happened? Isn't isn't\n\nChannel 1: Oh, only five minutes ago as we were leaving the\n\nChannel 0: There's no Internet connection at all?\n\nChannel 1: house. Yeah. We just dropped out. I have I'm\n\nChannel 0: Mhmm.\n\nChannel 1: not there\n\nChannel 0: Randomly?\n\nChannel 1: now, and\n\nChannel 0: Mhmm.\n\nChannel 1: I and I won't be back for a little while, but I thought I'd call straight away to investigate as to\n\nChannel 0: Mhmm.\n\nChannel 1: what\n\nChannel 0: But\n\nChannel 1: was\n\nChannel 0: is the router turned on right\n\nChannel 1: happening.\n\nChannel 0: now?\n\nChannel 1: Is there any outstanding invoices or anything on the account? I just wanna\n\nChannel 0: Actually, we're still checking on it right now.\n\nChannel 1: double check there's nothing like that. Because it is my work to look after that, so I wanna make sure they're not missing the I'm not getting any correspondence now from HR. So I don't know. And\n\nChannel 0: Mhmm.\n\nChannel 1: I need to make sure that it's not due to an outstanding quality from work. It's not being and not paying it. I don't because I need to get that sorted out because ASAP.\n\nChannel 0: Mhmm. Okay. I see. But is the router turned on right now, or did you turn it off?\n\nChannel 1: No. I didn't touch it. Yeah.\n\nChannel 0: Okay. Once you got home, is it okay to reboot the router? Just turn it off and turn it back on.\n\nChannel 1: Yes.\n\nChannel 0: Then if\n\nChannel 1: Yes.\n\nChannel 0: the mhmm. Mhmm. Yeah. And if the issue is still there, can you give us a callback again?\n\nChannel 1: Yeah.\n\nChannel 0: First, to\n\nChannel 1: Of\n\nChannel 0: further\n\nChannel 1: course. What\n\nChannel 0: check. Mhmm.\n\nChannel 1: what time are you open till the seventy?\n\nChannel 0: Actually, our office hours until 6PM only, 9AM to 6PM, but we do have after hours support. And Dom is the one who will answer your call.\n\nChannel 1: Okay. So when I\n\nChannel 0: Yeah.\n\nChannel 1: won't be home now probably till eight to 08:30. I will try it\n\nChannel 0: Mhmm.\n\nChannel 1: again\n\nChannel 0: Okay.\n\nChannel 1: then. And\n\nChannel 0: Mhmm.\n\nChannel 1: if I call, do I call Dom's number, or do I call the 1800 number?\n\nChannel 0: Actually, both is working. You can also call this number because this will also ring on on his end.\n\nChannel 1: Yeah. Okay. I will\n\nChannel 0: Or\n\nChannel 1: I will\n\nChannel 0: her\n\nChannel 1: try.\n\nChannel 0: or his personal number will\n\nChannel 1: Yeah.\n\nChannel 0: do\n\nChannel 1: I\n\nChannel 0: also.\n\nChannel 1: was just wanting to double check because I didn't get the correspondence about the Internet, the invoice that work does. And I'm just curious as to whether they're paying the account, and I don't know if they're not paying it. You know? So I don't wanna be be, like, suddenly have to use that stuff, then I'm not aware that there\n\nChannel 0: Mhmm.\n\nChannel 1: is that quote regarding this.\n\nChannel 0: Okay. So you haven't received an invoice also for this month?\n\nChannel 1: No. No. I haven't received any\n\nChannel 0: Mhmm.\n\nChannel 1: correspondence from\n\nChannel 0: But mhmm. But you receive an invoice\n\nChannel 1: Achat\n\nChannel 0: for the month of\n\nChannel 1: myself.\n\nChannel 0: March. But\n\nChannel 1: No.\n\nChannel 0: have\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: don't\n\nChannel 0: received an\n\nChannel 1: I\n\nChannel 0: invoice?\n\nChannel 1: I found some invoices a while ago in my junk mail, but I don't get the invoices go straight to my work. They don't go to me.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So I am not sure if I'm just not sure. I'm not getting if I knew if I did get an invoice, I would make sure I would send it to them and, you know, communicate. But I I haven't received one. So I just wanna make sure that there's nothing outstanding or that needs to be paid.\n\nChannel 0: Mhmm. Okay. I see. Okay then. So once you'd done the reboot thing on the router, kindly give us a call and get back to us if they\n\nChannel 1: Nope. Yep. No worries at all. I'll do that this\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: evening.\n\nChannel 0: Yeah.\n\nChannel 1: K.\n\nChannel 0: Thank you.\n\nChannel 1: Thank\n\nChannel 0: Bye\n\nChannel 1: you.\n\nChannel 0: for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.88,"sentiment":"neutral","sentiment_score":0.24106526374816897},{"text":"Good afternoon.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.47979170083999634},{"text":"This is Maureen from Airtel tech support.","start":1.5999999,"end":4.5,"sentiment":"positive","sentiment_score":0.45507971729551044},{"text":"How can I assist you today?","start":4.88,"end":6.2599998,"sentiment":"positive","sentiment_score":0.47262343267599743},{"text":"Yeah.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.06325581669807434}],"sentiment":"positive","sentiment_score":0.4285413587794584,"channel":0,"num_words":17,"start":0.39999998,"end":6.8999996},{"sentences":[{"text":"Hello, Maureen.","start":7.12,"end":8.5,"sentiment":"neutral","sentiment_score":0.06288307532668114},{"text":"My name","start":9.28,"end":9.679999,"sentiment":"neutral","sentiment_score":0.06140858307480812}],"sentiment":"neutral","sentiment_score":0.06214582920074463,"channel":1,"num_words":4,"start":7.12,"end":9.679999},{"sentences":[{"text":"Uh-huh.","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.035481613129377365}],"sentiment":"neutral","sentiment_score":0.035481613129377365,"channel":0,"num_words":1,"start":9.5199995,"end":10.0199995},{"sentences":[{"text":"is Rachel.","start":9.679999,"end":10.58,"sentiment":"neutral","sentiment_score":0.038562238216400146},{"text":"I'm just calling regarding our Internet at home.","start":11.92,"end":15.365,"sentiment":"neutral","sentiment_score":-0.01611935894470662},{"text":"It suddenly dropped out, and I just wanted you to check it for me.","start":15.365,"end":19.384998,"sentiment":"neutral","sentiment_score":-0.17537834654961312}],"sentiment":"neutral","sentiment_score":-0.1044636352841432,"channel":1,"num_words":24,"start":9.679999,"end":19.384998},{"sentences":[{"text":"Okay.","start":22.035,"end":22.355,"sentiment":"neutral","sentiment_score":0.02337469719350338},{"text":"I see.","start":22.355,"end":23.015,"sentiment":"neutral","sentiment_score":0.02221720851957798},{"text":"May I know your full name, please?","start":24.035,"end":25.974998,"sentiment":"neutral","sentiment_score":0.03758368029126099}],"sentiment":"neutral","sentiment_score":0.033089487627148625,"channel":0,"num_words":10,"start":22.035,"end":25.974998},{"sentences":[{"text":"Yes.","start":27.125,"end":27.525,"sentiment":"neutral","sentiment_score":0.03181498497724533},{"text":"So my name is Rachel Anne Siri, but it is under the account is under 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account.","start":43.245,"end":49.184998,"sentiment":"neutral","sentiment_score":0.017650639372212545}],"sentiment":"neutral","sentiment_score":0.01853247620165348,"channel":0,"num_words":15,"start":42.684998,"end":49.184998},{"sentences":[{"text":"Yeah.","start":50.114998,"end":50.614998,"sentiment":"neutral","sentiment_score":0.019456777721643448},{"text":"I","start":51.074997,"end":51.315,"sentiment":"neutral","sentiment_score":-0.007685817778110504}],"sentiment":"neutral","sentiment_score":0.005885479971766472,"channel":1,"num_words":2,"start":50.114998,"end":51.315},{"sentences":[{"text":"Mhmm.","start":51.085,"end":51.585,"sentiment":"neutral","sentiment_score":-0.003702685236930847}],"sentiment":"neutral","sentiment_score":-0.003702685236930847,"channel":0,"num_words":1,"start":51.085,"end":51.585},{"sentences":[{"text":"was the original owner, so I can give you my number.","start":51.315,"end":54.034996,"sentiment":"neutral","sentiment_score":-0.019441870295188644},{"text":"It's just that I'm driving, so I can't touch anything at the moment.","start":54.034996,"end":58.129997,"sentiment":"neutral","sentiment_score":-0.1495311028109147},{"text":"If you can try try my number first, and I can give you the company name as well, which is in Vertu.","start":60.03,"end":67.49,"sentiment":"neutral","sentiment_score":0.009436765389347618},{"text":"And I'm gonna give my phone number, and then when I stop, I think it's","start":70.125,"end":73.645004,"sentiment":"neutral","sentiment_score":-0.015420849683384101}],"sentiment":"neutral","sentiment_score":-0.035761783876624265,"channel":1,"num_words":61,"start":51.315,"end":73.645004},{"sentences":[{"text":"Okay.","start":76.595,"end":77.095,"sentiment":"neutral","sentiment_score":-0.02834640815854073},{"text":"So upon checking this phone number, there's no 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the address of it?","start":88.28,"end":94.700005,"sentiment":"neutral","sentiment_score":-0.0010124358951168902}],"sentiment":"neutral","sentiment_score":-0.0017242881262467967,"channel":1,"num_words":18,"start":87.4,"end":94.700005},{"sentences":[{"text":"Converge.","start":95.735,"end":96.235,"sentiment":"neutral","sentiment_score":-0.009290242567658424}],"sentiment":"neutral","sentiment_score":-0.009290242567658424,"channel":0,"num_words":1,"start":95.735,"end":96.235},{"sentences":[{"text":"Invertu.","start":98.28,"end":98.78,"sentiment":"neutral","sentiment_score":-0.010465513914823532}],"sentiment":"neutral","sentiment_score":-0.010465513914823532,"channel":1,"num_words":1,"start":98.28,"end":98.78},{"sentences":[{"text":"Okay.","start":103.255005,"end":103.755005,"sentiment":"neutral","sentiment_score":-0.0014423904940485954},{"text":"How about the owner of the account's name?","start":104.295006,"end":107.995,"sentiment":"neutral","sentiment_score":-0.00189620116725564}],"sentiment":"neutral","sentiment_score":-0.001845777759121524,"channel":0,"num_words":9,"start":103.255005,"end":107.995},{"sentences":[{"text":"Nina williams.","start":109.155,"end":110.295,"sentiment":"neutral","sentiment_score":0.007427258417010307}],"sentiment":"neutral","sentiment_score":0.007427258417010307,"channel":1,"num_words":2,"start":109.155,"end":110.295},{"sentences":[{"text":"Lina,","start":112.23,"end":112.73,"sentiment":"neutral","sentiment_score":0.003624937031418085}],"sentiment":"neutral","sentiment_score":0.003624937031418085,"channel":0,"num_words":1,"start":112.23,"end":112.73},{"sentences":[{"text":"Yeah.","start":113.909996,"end":114.15,"sentiment":"neutral","sentiment_score":0.001192864030599594},{"text":"N I s a.","start":114.15,"end":115.93,"sentiment":"neutral","sentiment_score":-0.006533449981361628}],"sentiment":"neutral","sentiment_score":-0.004988187178969383,"channel":1,"num_words":5,"start":113.909996,"end":115.93},{"sentences":[{"text":"n I n a.","start":116.39,"end":118.07,"sentiment":"neutral","sentiment_score":-0.008798920316621661},{"text":"Uh-huh.","start":118.07,"end":118.57,"sentiment":"neutral","sentiment_score":-0.00780970323830843}],"sentiment":"neutral","sentiment_score":-0.008601076900959015,"channel":0,"num_words":5,"start":116.39,"end":118.57},{"sentences":[{"text":"Yes.","start":118.79,"end":119.29,"sentiment":"neutral","sentiment_score":0.003424581605941057}],"sentiment":"neutral","sentiment_score":0.003424581605941057,"channel":1,"num_words":1,"start":118.79,"end":119.29},{"sentences":[{"text":"William?","start":122.71,"end":123.21,"sentiment":"neutral","sentiment_score":-0.003543477039784193}],"sentiment":"neutral","sentiment_score":-0.003543477039784193,"channel":0,"num_words":1,"start":122.71,"end":123.21},{"sentences":[{"text":"Yes.","start":124.31,"end":124.81,"sentiment":"neutral","sentiment_score":0.0033374130725860596}],"sentiment":"neutral","sentiment_score":0.0033374130725860596,"channel":1,"num_words":1,"start":124.31,"end":124.81},{"sentences":[{"text":"Okay.","start":127.075,"end":127.575,"sentiment":"neutral","sentiment_score":0.0025554075837135315},{"text":"May I know, is it under Supa Network, Glenham, or NBN?","start":128.995,"end":133.815,"sentiment":"neutral","sentiment_score":-0.003240139096636664},{"text":"Do you have idea?","start":136.355,"end":138.295,"sentiment":"neutral","sentiment_score":-0.01657194923609495},{"text":"Mhmm.","start":139.155,"end":139.65,"sentiment":"neutral","sentiment_score":-0.08213113248348236}],"sentiment":"neutral","sentiment_score":-0.010676767759244232,"channel":0,"num_words":17,"start":127.075,"end":139.65},{"sentences":[{"text":"I'm not sure.","start":139.515,"end":140.235,"sentiment":"neutral","sentiment_score":-0.2508697062730789},{"text":"It's it's it's wired into the apartment.","start":140.235,"end":143.33,"sentiment":"neutral","sentiment_score":-0.2989626313958849},{"text":"So I think it is super hard because it was already integrated into the apartment where I live.","start":143.71,"end":150.45,"sentiment":"negative","sentiment_score":-0.40983278552691144}],"sentiment":"negative","sentiment_score":-0.36508348850267275,"channel":1,"num_words":28,"start":139.515,"end":150.45},{"sentences":[{"text":"Can I get the full address instead?","start":153.47499,"end":155.655,"sentiment":"neutral","sentiment_score":-0.16788299701043538}],"sentiment":"neutral","sentiment_score":-0.16788299701043538,"channel":0,"num_words":7,"start":153.47499,"end":155.655},{"sentences":[{"text":"Yes.","start":156.27,"end":156.675,"sentiment":"neutral","sentiment_score":-0.0357351191341877}],"sentiment":"neutral","sentiment_score":-0.0357351191341877,"channel":1,"num_words":1,"start":156.27,"end":156.675},{"sentences":[{"text":"Let's see.","start":156.275,"end":156.995,"sentiment":"neutral","sentiment_score":-0.04430415295064449}],"sentiment":"neutral","sentiment_score":-0.04430415295064449,"channel":0,"num_words":2,"start":156.275,"end":156.995},{"sentences":[{"text":"I","start":156.835,"end":156.99501,"sentiment":"neutral","sentiment_score":-0.030681798234581947}],"sentiment":"neutral","sentiment_score":-0.030681798234581947,"channel":1,"num_words":1,"start":156.835,"end":156.99501},{"sentences":[{"text":"Mhmm.","start":156.995,"end":157.495,"sentiment":"neutral","sentiment_score":-0.014964578673243524}],"sentiment":"neutral","sentiment_score":-0.014964578673243524,"channel":0,"num_words":1,"start":156.995,"end":157.495},{"sentences":[{"text":"can do that.","start":156.99501,"end":157.895,"sentiment":"neutral","sentiment_score":-0.012771055723230043},{"text":"So it's 413","start":159.075,"end":161.41501,"sentiment":"neutral","sentiment_score":-0.006610902026295662}],"sentiment":"neutral","sentiment_score":-0.009690978874762854,"channel":1,"num_words":6,"start":156.99501,"end":161.41501},{"sentences":[{"text":"Four one","start":161.635,"end":162.355,"sentiment":"neutral","sentiment_score":-0.008233362343162298}],"sentiment":"neutral","sentiment_score":-0.008233362343162298,"channel":0,"num_words":2,"start":161.635,"end":162.355},{"sentences":[{"text":"Slash,","start":162.27501,"end":162.77501,"sentiment":"neutral","sentiment_score":-0.012078764848411083}],"sentiment":"neutral","sentiment_score":-0.012078764848411083,"channel":1,"num_words":1,"start":162.27501,"end":162.77501},{"sentences":[{"text":"three.","start":162.355,"end":162.83499,"sentiment":"neutral","sentiment_score":-0.012979812920093536},{"text":"Mhmm.","start":162.83499,"end":163.33499,"sentiment":"neutral","sentiment_score":-0.004831716418266296}],"sentiment":"neutral","sentiment_score":-0.008905764669179916,"channel":0,"num_words":2,"start":162.355,"end":163.33499},{"sentences":[{"text":"yes, Slash 19 Meredith Street,","start":163.55501,"end":167.175,"sentiment":"neutral","sentiment_score":-0.005346616543829441}],"sentiment":"neutral","sentiment_score":-0.005346616543829441,"channel":1,"num_words":5,"start":163.55501,"end":167.175},{"sentences":[{"text":"Nineteen Meredith.","start":167.37001,"end":168.35,"sentiment":"neutral","sentiment_score":-0.0064964573830366135},{"text":"Mhmm.","start":168.65001,"end":169.15001,"sentiment":"neutral","sentiment_score":-0.021011795848608017}],"sentiment":"neutral","sentiment_score":-0.011334903538227081,"channel":0,"num_words":3,"start":167.37001,"end":169.15001},{"sentences":[{"text":"Bank Stown.","start":169.955,"end":170.75,"sentiment":"neutral","sentiment_score":0.006797882495447993}],"sentiment":"neutral","sentiment_score":0.006797882495447993,"channel":1,"num_words":2,"start":169.955,"end":170.75},{"sentences":[{"text":"Mhmm.","start":172.17,"end":172.67,"sentiment":"neutral","sentiment_score":0.004366885405033827}],"sentiment":"neutral","sentiment_score":0.004366885405033827,"channel":0,"num_words":1,"start":172.17,"end":172.67},{"sentences":[{"text":"And I I originally set this up through Dom's in sales.","start":173.69,"end":177.87,"sentiment":"neutral","sentiment_score":0.012281193059276451}],"sentiment":"neutral","sentiment_score":0.012281193059276451,"channel":1,"num_words":11,"start":173.69,"end":177.87},{"sentences":[{"text":"Mhmm.","start":179.29001,"end":179.45001,"sentiment":"neutral","sentiment_score":0.014085555449128153},{"text":"Okay.","start":179.45001,"end":179.85,"sentiment":"neutral","sentiment_score":0.0260695181787014},{"text":"I see.","start":179.85,"end":180.585,"sentiment":"neutral","sentiment_score":0.021640537306666374},{"text":"So it's Unit 1413 Slash","start":181.38501,"end":184.60501,"sentiment":"neutral","sentiment_score":0.02273069992661476}],"sentiment":"neutral","sentiment_score":0.02189884976380401,"channel":0,"num_words":9,"start":179.29001,"end":184.60501},{"sentences":[{"text":"Yes.","start":184.49,"end":184.755,"sentiment":"neutral","sentiment_score":0.023635990917682648}],"sentiment":"neutral","sentiment_score":0.023635990917682648,"channel":1,"num_words":1,"start":184.49,"end":184.755},{"sentences":[{"text":"19 Meredith Street.","start":184.66501,"end":186.285,"sentiment":"neutral","sentiment_score":0.025732678050796192}],"sentiment":"neutral","sentiment_score":0.025732678050796192,"channel":0,"num_words":3,"start":184.66501,"end":186.285},{"sentences":[{"text":"Yes.","start":187.315,"end":187.815,"sentiment":"neutral","sentiment_score":0.035813234746456146}],"sentiment":"neutral","sentiment_score":0.035813234746456146,"channel":1,"num_words":1,"start":187.315,"end":187.815},{"sentences":[{"text":"Okay.","start":188.265,"end":188.765,"sentiment":"neutral","sentiment_score":0.03029332309961319},{"text":"0 K 5, Pachono.","start":188.985,"end":190.125,"sentiment":"neutral","sentiment_score":0.022444131318479776},{"text":"Let me just check this one.","start":190.18501,"end":191.96501,"sentiment":"neutral","sentiment_score":0.1278575820227464}],"sentiment":"neutral","sentiment_score":0.08065594004636462,"channel":0,"num_words":11,"start":188.265,"end":191.96501},{"sentences":[{"text":"Thank you.","start":192.755,"end":193.49501,"sentiment":"positive","sentiment_score":0.6895774602890015}],"sentiment":"positive","sentiment_score":0.6895774602890015,"channel":1,"num_words":2,"start":192.755,"end":193.49501},{"sentences":[{"text":"You're welcome.","start":194.345,"end":195.085,"sentiment":"positive","sentiment_score":0.6297590136528015}],"sentiment":"positive","sentiment_score":0.6297590136528015,"channel":0,"num_words":2,"start":194.345,"end":195.085},{"sentences":[{"text":"Okay.","start":248.94,"end":249.44,"sentiment":"neutral","sentiment_score":0.2193064242601395},{"text":"So here we go.","start":249.5,"end":250.72,"sentiment":"neutral","sentiment_score":0.15937483310699463},{"text":"I'm going to quote that in a minute.","start":251.02,"end":253.04,"sentiment":"neutral","sentiment_score":0.14936908520758152},{"text":"When I ask you to open my photos, I can and so I might ask you to, like, get that have invoice number, see where the hat is.","start":255.98,"end":272.745,"sentiment":"neutral","sentiment_score":0.06659296387806535},{"text":"Let me get you to read that.","start":273.04498,"end":274.66498,"sentiment":"neutral","sentiment_score":0.062747203877994}],"sentiment":"neutral","sentiment_score":0.09074149696001162,"channel":1,"num_words":48,"start":248.94,"end":274.66498},{"sentences":[{"text":"In a minute, when the girl comes back, that number.","start":274.84,"end":277.9,"sentiment":"neutral","sentiment_score":0.03603892344981432},{"text":"Yes.","start":279.24,"end":279.47998,"sentiment":"neutral","sentiment_score":0.02560144104063511},{"text":"When I ask.","start":279.47998,"end":280.28,"sentiment":"neutral","sentiment_score":-0.011573119089007378},{"text":"Okay?","start":280.28,"end":280.78,"sentiment":"neutral","sentiment_score":-0.08565729111433029},{"text":"I don't or or if you could or, you know, sort of just save it.","start":289.885,"end":293.885,"sentiment":"neutral","sentiment_score":-0.3277222990989685}],"sentiment":"neutral","sentiment_score":-0.15500734864423674,"channel":1,"num_words":30,"start":274.84,"end":293.885},{"sentences":[{"text":"Yeah.","start":293.885,"end":294.165,"sentiment":"neutral","sentiment_score":0.007641730830073357},{"text":"Just there's a when I ask you that number, I'll ask you to quote it.","start":294.165,"end":299.025,"sentiment":"neutral","sentiment_score":0.0657051636526982},{"text":"We click on the invoice to look at the account name and number that I do the invoice down the 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The representative, Maureen, provides Rachel with her phone number and suggests she try calling back to see if the issue is resolved. She also asks her to reboot her router and check for outstanding invoices, but the customer confirms she has not received any. The agent advises the customer to call back once the issue is resolved and advises her to check for any invoices on her credit card account."},"intents":{"segments":[{"text":"Hello, Maureen. My Uh-huh. name is Rachel. I'm just calling regarding our Internet at home. It suddenly dropped out, and I just wanted you to check it for me.","start_word":17,"end_word":45,"intents":[{"intent":"Resolve internet issue","confidence_score":0.0012526576}]},{"text":"If I can, I'll try. I mean, she doesn't pick up my calls for a while. I had enough money to get from from you, my job. I yes.","start_word":579,"end_word":607,"intents":[{"intent":"Fix call issue","confidence_score":0.0013329402}]},{"text":"what But was is the router turned on right happening. now?","start_word":715,"end_word":725,"intents":[{"intent":"Check router status","confidence_score":0.1205842}]},{"text":"So you haven't received an invoice also for this month? No. No.","start_word":1074,"end_word":1085,"intents":[{"intent":"Check invoice status","confidence_score":0.03597262}]},{"text":"So I am not sure if I'm just not sure. I'm not getting if I knew if I did get an invoice, I would make sure I would send it to them and, you know, communicate. But I I haven't received one. So I just wanna make sure that there's nothing outstanding or that needs to be paid. Mhmm. Okay.","start_word":1146,"end_word":1205,"intents":[{"intent":"Communicate invoice","confidence_score":0.09338677}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.24106526374816897},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4629752039909363},{"text":"Yeah. Hello, Maureen. My Uh-huh. name is Rachel. I'm just calling regarding our Internet at home. It suddenly dropped out, and I just wanted you to check it for me. Okay. I see. May I know your full name, please? Yes. So my name is Rachel Anne Siri, but it is under the account is under Nina Mhmm. Williams. So I can give you the address. Yeah. Or you can give me the phone number of the owner of the account. Yeah. I Mhmm. was the original owner, so I can give you my number. It's just that I'm driving, so I can't touch anything at the moment. If you can try try my number first, and I can give you the company name as well, which is in Vertu. And I'm gonna give my phone number, and then when I stop, I think it's Okay. So upon checking this phone number, there's no record zero? under this number. Yeah? Okay. Can you look up the company name, Invertu, and the home address and the address of it? Converge. Invertu. Okay. How about the owner of the account's name? Nina williams. Lina, Yeah. N I s a. n I n a. Uh-huh. Yes. William? Yes. Okay. May I know, is it under Supa Network, Glenham, or NBN? Do you have idea? Mhmm. I'm not sure. It's it's it's wired into the apartment.","start_word":16,"end_word":247,"sentiment":"neutral","sentiment_score":-0.03333080932497978},{"text":"So I think it is super hard because it was already integrated into the apartment where I live.","start_word":248,"end_word":265,"sentiment":"negative","sentiment_score":-0.4030627012252808},{"text":"Can I get the full address instead? Yes. Let's see. I Mhmm. can do that. So it's 413 Four one Slash, three. Mhmm. yes, Slash 19 Meredith Street, Nineteen Meredith. Mhmm. Bank Stown. Mhmm. And I I originally set this up through Dom's in sales. Mhmm. Okay. I see. So it's Unit 1413 Slash Yes. 19 Meredith Street. Yes. Okay. 0 K 5, Pachono. Let me just check this one.","start_word":266,"end_word":335,"sentiment":"neutral","sentiment_score":0.0022320521463240896},{"text":"Thank you. You're welcome.","start_word":336,"end_word":339,"sentiment":"positive","sentiment_score":0.651665985584259},{"text":"Okay. So here we go. I'm going to quote that in a minute. When I ask you to open my photos, I can and so I might ask you to, like, get that have invoice number, see where the hat is. Let me get you to read that. In a minute, when the girl comes back, that number. Yes. When I ask. Okay? I don't or or if you could or, you know, sort of just save it. Yeah. Just there's a when I ask you that number, I'll ask you to quote it. We click on the invoice to look at the account name and number that I do the invoice down the bottom. Select. Yeah. You could click on that. Yeah. Yeah. The PDF. That will give the account. That's correct? Yeah. And when she comes back, it'll give the account name. Mark. Hold on. No. It's not. It's it's it's gonna attach me. Just click on it and it'll open. Oh, yeah. Oh, yeah. I have to go back into the email. I gotcha. Can you type that, I mean, to yourself? Do you know how to do that? And then what I can do is I can try and go back in to my email and then click on that. So you've got that. And then I'll try and go back in to find a chance to be stopped, like, oh, no. Not yet.","start_word":340,"end_word":577,"sentiment":"neutral","sentiment_score":-0.04080367833375931},{"text":"No. If I can, I'll try. I mean, she doesn't pick up my calls for a while.","start_word":578,"end_word":594,"sentiment":"negative","sentiment_score":-0.39436784386634827},{"text":"I had enough money to get from from you, my job. I yes. Hello, Rachel? Yes. Hi. Yes.","start_word":595,"end_word":612,"sentiment":"neutral","sentiment_score":-0.07534158229827881},{"text":"Thank you for waiting.","start_word":613,"end_word":616,"sentiment":"positive","sentiment_score":0.4459547996520996},{"text":"May I know your concern again, please? You're having Yeah. issue I'll with the Internet. yeah. Because suddenly, there was no Internet at home, and I was just curious that that what the problem was. May I know since when it happened? Isn't isn't Oh, only five minutes ago as we were leaving the There's no Internet connection at all? house. Yeah. We just dropped out. I have I'm Mhmm. not there Randomly? now, and Mhmm. I and I won't be back for a little while, but I thought I'd call straight away to investigate as to Mhmm. what But was is the router turned on right happening. now? Is there any outstanding invoices or anything on the account? I just wanna Actually, we're still checking on it right now. double check there's nothing like that. Because it is my work to look after that, so I wanna make sure they're not missing the I'm not getting any correspondence now from HR. So I don't know. And Mhmm.","start_word":617,"end_word":784,"sentiment":"neutral","sentiment_score":-0.13752014935016632},{"text":"I need to make sure that it's not due to an outstanding quality from work. It's not being and not paying it. I don't because I need to get that sorted out because ASAP.","start_word":785,"end_word":818,"sentiment":"negative","sentiment_score":-0.4355899691581726},{"text":"Mhmm. Okay. I see. But is the router turned on right now, or did you turn it off? No. I didn't touch it. Yeah. Okay. Once you got home, is it okay to reboot the router? Just turn it off and turn it back on. Yes. Then if Yes. the mhmm. Mhmm. Yeah. And if the issue is still there, can you give us a callback again? Yeah. First, to Of further course. What check. Mhmm. what time are you open till the seventy? Actually, our office hours until 6PM only, 9AM to 6PM, but we do have after hours support. And Dom is the one who will answer your call. Okay. So when I Yeah. won't be home now probably till eight to 08:30. I will try it Mhmm. again Okay. then. And Mhmm. if I call, do I call Dom's number, or do I call the 1800 number? Actually, both is working. You can also call this number because this will also ring on on his end. Yeah. Okay. I will Or I will her try. or his personal number will Yeah. do I also. was just wanting to double check because I didn't get the correspondence about the Internet, the invoice that work does. And I'm just curious as to whether they're paying the account, and I don't know if they're not paying it. You know? So I don't wanna be be, like, suddenly have to use that stuff, then I'm not aware that there Mhmm. is that quote regarding this. Okay. So you haven't received an invoice also for this month? No. No. I haven't received any Mhmm. correspondence from But mhmm. But you receive an invoice Achat for the month of myself. March. But No. have I you don't received an I invoice? I found some invoices a while ago in my junk mail, but I don't get the invoices go straight to my work. They don't go to me. Mhmm. Yeah. So I am not sure if I'm just not sure. I'm not getting if I knew if I did get an invoice, I would make sure I would send it to them and, you know, communicate. But I I haven't received one. So I just wanna make sure that there's nothing outstanding or that needs to be paid. Mhmm. Okay. I see. Okay then. So once you'd done the reboot thing on the router, kindly give us a call and get back to us if they Nope. Yep. No worries at all. I'll do that this Mhmm. Okay. evening. Yeah. K.","start_word":819,"end_word":1246,"sentiment":"neutral","sentiment_score":-0.07772488529558912},{"text":"Thank you. Thank Bye you.","start_word":1247,"end_word":1251,"sentiment":"positive","sentiment_score":0.455682635307312},{"text":"for now. Bye.","start_word":1252,"end_word":1254,"sentiment":"neutral","sentiment_score":0.04941588640213013}],"average":{"sentiment":"neutral","sentiment_score":-0.0674465629933069}}}}