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have called Bendigo and District Aboriginal Cooperative. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all inquiries, please press 2. Afternoon.\n\nWelcome to Bedac Main Reception. You're speaking with Amanda. Good afternoon. K. I'll see if I can get her on the phone for you.\n\nWhere are you from, Andrew? Mhmm. Okay. I'll see if I can get Jennifer on the phone for you. Can I pop you on hold for one moment?\n\nThank you. Andrew, you've got Amanda back at the reception team. I was able to speak to Jenny briefly. She was heading into a meeting, but she did give me an update on where they are in that process. And she's explained to me that they certainly thank you for your time and and your information that you provided, but they have very stringent rules about where they can and can't use any AI or AI assisted software or equipment, and so they've decided to go in a different direction.\n\nThey thank you for your time, but they won't be going with your company. Okay? K. No no problems. Thank you.\n\nYou too. Bye bye, Andrew.","paragraphs":[{"sentences":[{"text":"You have called Bendigo and District Aboriginal Cooperative.","start":1.92,"end":5.14,"sentiment":"neutral","sentiment_score":0.00004389425157569349},{"text":"If this is an emergency, hang up now and dial 000.","start":5.3599997,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.015810265925458887},{"text":"To speak to the medical clinic reception, press 1.","start":9.36,"end":12.645,"sentiment":"neutral","sentiment_score":0.0023439833894371986},{"text":"For all inquiries, please press 2.","start":12.725,"end":15.865001,"sentiment":"neutral","sentiment_score":0.0045854295215879875},{"text":"Afternoon.","start":53.21,"end":53.69,"sentiment":"neutral","sentiment_score":0.007349451072514057}],"sentiment":"neutral","sentiment_score":-0.0033601112131561553,"num_words":35,"start":1.92,"end":53.69},{"sentences":[{"text":"Welcome to Bedac Main Reception.","start":53.69,"end":55.21,"sentiment":"neutral","sentiment_score":0.06872668117284775},{"text":"You're speaking with Amanda.","start":55.21,"end":56.35,"sentiment":"neutral","sentiment_score":0.03062347462400794},{"text":"Good afternoon.","start":60.41,"end":61.149998,"sentiment":"neutral","sentiment_score":0.15283067524433136},{"text":"K.","start":69.625,"end":70.125,"sentiment":"neutral","sentiment_score":0.012433605268597605},{"text":"I'll see if I can get her on the phone for you.","start":70.585,"end":72.905,"sentiment":"neutral","sentiment_score":0.016063904001687963}],"sentiment":"neutral","sentiment_score":0.0407078795057411,"num_words":24,"start":53.69,"end":72.905},{"sentences":[{"text":"Where are you from, Andrew?","start":72.905,"end":74.125,"sentiment":"neutral","sentiment_score":0.00294343838468194},{"text":"Mhmm.","start":84.28,"end":84.76,"sentiment":"neutral","sentiment_score":-0.0015942160971462729},{"text":"Okay.","start":84.76,"end":85.26,"sentiment":"neutral","sentiment_score":0.01646704226732254},{"text":"I'll see if I can get Jennifer on the phone for you.","start":85.4,"end":88.12,"sentiment":"neutral","sentiment_score":0.019881502880404394},{"text":"Can I pop you on hold for one moment?","start":88.12,"end":89.9,"sentiment":"neutral","sentiment_score":0.009507248488565287}],"sentiment":"neutral","sentiment_score":0.012633331751983081,"num_words":28,"start":72.905,"end":89.9},{"sentences":[{"text":"Thank you.","start":92.715,"end":93.455,"sentiment":"neutral","sentiment_score":0.3218665271997452},{"text":"Andrew, you've got Amanda back at the reception team.","start":209.685,"end":212.345,"sentiment":"neutral","sentiment_score":0.04354372082485093},{"text":"I was able to speak to Jenny briefly.","start":212.565,"end":214.585,"sentiment":"neutral","sentiment_score":0.031817256240174174},{"text":"She was heading into a meeting, but she did give me an update on where they are in that process.","start":214.645,"end":221.385,"sentiment":"neutral","sentiment_score":-0.06028386224061251},{"text":"And she's explained to me that they certainly thank you for your time and and your information that you provided, but they have very stringent rules about where they can and can't use any AI or AI assisted software or equipment, and so they've decided to go in a different direction.","start":221.845,"end":245.895,"sentiment":"neutral","sentiment_score":-0.2155240296440966}],"sentiment":"neutral","sentiment_score":-0.12119153516574038,"num_words":90,"start":92.715,"end":245.895},{"sentences":[{"text":"They thank you for your time, but they won't be going with your company.","start":245.955,"end":250.435,"sentiment":"negative","sentiment_score":-0.3674541286059788},{"text":"Okay?","start":250.435,"end":250.935,"sentiment":"neutral","sentiment_score":-0.12758736312389374},{"text":"K.","start":254.69,"end":255.19,"sentiment":"neutral","sentiment_score":0.32811102271080017},{"text":"No no problems.","start":256.85,"end":258.53,"sentiment":"neutral","sentiment_score":0.012411210685968399},{"text":"Thank you.","start":258.53,"end":259.01,"sentiment":"neutral","sentiment_score":0.2453576624393463}],"sentiment":"neutral","sentiment_score":-0.2102802468552476,"num_words":21,"start":245.955,"end":259.01},{"sentences":[{"text":"You too.","start":259.01,"end":259.41,"sentiment":"neutral","sentiment_score":0.13728658854961395},{"text":"Bye bye, Andrew.","start":259.41,"end":260.39,"sentiment":"neutral","sentiment_score":0.08814123769601186}],"sentiment":"neutral","sentiment_score":0.1077993780374527,"num_words":5,"start":259.01,"end":260.39}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have called Bendigo and District Aboriginal Cooperative. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all inquiries, please press 2. Afternoon.\n\nWelcome to Bedac Main Reception. You're speaking with Amanda.\n\nChannel 0: Oh, hi, Amanda. Good afternoon.\n\nChannel 1: Good afternoon.\n\nChannel 0: Amanda, I was yeah. My name is Andrew Amanda, and I was trying to get a hold of Jennifer Ranson.\n\nChannel 1: K. I'll see if I can get her on the phone for you. Where are you from, Andrew?\n\nChannel 0: Oh, yeah. I represent Vigilance AI. We have been in communication with her, and we're just following up to find out her decision.\n\nChannel 1: Mhmm. Okay. I'll see if I can get Jennifer on the phone for you. Can I pop you on hold for one moment?\n\nChannel 0: Oh, yeah. No problem. Thank you.\n\nChannel 1: Thank you. Andrew, you've got Amanda back at the reception team. I was able to speak to Jenny briefly. She was heading into a meeting, but she did give me an update\n\nChannel 0: Uh-huh.\n\nChannel 1: on where they are in that process. And she's explained to me that they certainly thank you for your time and and your information that you provided, but they have very stringent rules about where they can and can't use any AI or AI assisted software or equipment, and so they've decided to go in a different direction. They thank you for your time, but they won't be going with your company. Okay?\n\nChannel 0: I understand. Well, I just wanna thank you for checking\n\nChannel 1: K.\n\nChannel 0: it for me. Yeah. You have a great day,\n\nChannel 1: No\n\nChannel 0: Amanda. Take\n\nChannel 1: no\n\nChannel 0: care.\n\nChannel 1: problems. Thank you. You too. Bye bye, Andrew.","paragraphs":[{"sentences":[{"text":"You have called Bendigo and District Aboriginal Cooperative.","start":1.92,"end":5.14,"sentiment":"neutral","sentiment_score":0.00004389425157569349},{"text":"If this is an emergency, hang up now and dial 000.","start":5.3599997,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.015810265925458887},{"text":"To speak to the medical clinic reception, press 1.","start":9.36,"end":12.645,"sentiment":"neutral","sentiment_score":0.0023439833894371986},{"text":"For all inquiries, please press 2.","start":12.725,"end":15.865001,"sentiment":"neutral","sentiment_score":0.0045854295215879875},{"text":"Afternoon.","start":53.21,"end":53.69,"sentiment":"neutral","sentiment_score":0.007349451072514057}],"sentiment":"neutral","sentiment_score":-0.0033601112131561553,"channel":1,"num_words":35,"start":1.92,"end":53.69},{"sentences":[{"text":"Welcome to Bedac Main Reception.","start":53.69,"end":55.21,"sentiment":"neutral","sentiment_score":0.06872668117284775},{"text":"You're speaking with Amanda.","start":55.21,"end":56.35,"sentiment":"neutral","sentiment_score":0.03062347462400794}],"sentiment":"neutral","sentiment_score":0.05179192270669672,"channel":1,"num_words":9,"start":53.69,"end":56.35},{"sentences":[{"text":"Oh, hi, Amanda.","start":57.399998,"end":58.539997,"sentiment":"neutral","sentiment_score":0.06329863270123799},{"text":"Good afternoon.","start":58.6,"end":59.34,"sentiment":"neutral","sentiment_score":0.19167476147413254}],"sentiment":"neutral","sentiment_score":0.11464908421039581,"channel":0,"num_words":5,"start":57.399998,"end":59.34},{"sentences":[{"text":"Good afternoon.","start":60.41,"end":61.149998,"sentiment":"neutral","sentiment_score":0.15283067524433136}],"sentiment":"neutral","sentiment_score":0.15283067524433136,"channel":1,"num_words":2,"start":60.41,"end":61.149998},{"sentences":[{"text":"Amanda, I was yeah.","start":60.68,"end":62.78,"sentiment":"neutral","sentiment_score":0.05597019009292126},{"text":"My name is Andrew Amanda, and I was trying to get a hold of Jennifer Ranson.","start":63.64,"end":68.14,"sentiment":"neutral","sentiment_score":0.027206781785935163}],"sentiment":"neutral","sentiment_score":0.03295946344733238,"channel":0,"num_words":20,"start":60.68,"end":68.14},{"sentences":[{"text":"K.","start":69.625,"end":70.125,"sentiment":"neutral","sentiment_score":0.012433605268597605},{"text":"I'll see if I can get her on the phone for you.","start":70.585,"end":72.905,"sentiment":"neutral","sentiment_score":0.016063904001687963},{"text":"Where are you from, Andrew?","start":72.905,"end":74.125,"sentiment":"neutral","sentiment_score":0.00294343838468194}],"sentiment":"neutral","sentiment_score":0.012217646956236826,"channel":1,"num_words":18,"start":69.625,"end":74.125},{"sentences":[{"text":"Oh, yeah.","start":75.055,"end":75.375,"sentiment":"neutral","sentiment_score":0.0058159795589745045},{"text":"I represent Vigilance AI.","start":75.375,"end":77.315,"sentiment":"neutral","sentiment_score":0.0048321092035621405},{"text":"We have been in communication with her, and we're just following up to find out her decision.","start":77.455,"end":83.475,"sentiment":"neutral","sentiment_score":-0.009676505866296151}],"sentiment":"neutral","sentiment_score":-0.005806095817166826,"channel":0,"num_words":23,"start":75.055,"end":83.475},{"sentences":[{"text":"Mhmm.","start":84.28,"end":84.76,"sentiment":"neutral","sentiment_score":-0.0015942160971462729},{"text":"Okay.","start":84.76,"end":85.26,"sentiment":"neutral","sentiment_score":0.01646704226732254},{"text":"I'll see if I can get Jennifer on the phone for you.","start":85.4,"end":88.12,"sentiment":"neutral","sentiment_score":0.019881502880404394},{"text":"Can I pop you on hold for one moment?","start":88.12,"end":89.9,"sentiment":"neutral","sentiment_score":0.009507248488565287}],"sentiment":"neutral","sentiment_score":0.014739830310092024,"channel":1,"num_words":23,"start":84.28,"end":89.9},{"sentences":[{"text":"Oh, yeah.","start":90.59,"end":90.99,"sentiment":"neutral","sentiment_score":0.038599515333771706},{"text":"No problem.","start":90.99,"end":91.63,"sentiment":"neutral","sentiment_score":0.15070459991693497},{"text":"Thank you.","start":91.63,"end":92.369995,"sentiment":"neutral","sentiment_score":0.3103550970554352}],"sentiment":"neutral","sentiment_score":0.16655307076871395,"channel":0,"num_words":6,"start":90.59,"end":92.369995},{"sentences":[{"text":"Thank you.","start":92.715,"end":93.455,"sentiment":"neutral","sentiment_score":0.3218665271997452},{"text":"Andrew, you've got Amanda back at the reception team.","start":209.685,"end":212.345,"sentiment":"neutral","sentiment_score":0.04354372082485093},{"text":"I was able to speak to Jenny briefly.","start":212.565,"end":214.585,"sentiment":"neutral","sentiment_score":0.031817256240174174},{"text":"She was heading into a meeting, but she did give me an update","start":214.645,"end":218.505,"sentiment":"neutral","sentiment_score":-0.05336318910121918}],"sentiment":"neutral","sentiment_score":0.01863884791964665,"channel":1,"num_words":32,"start":92.715,"end":218.505},{"sentences":[{"text":"Uh-huh.","start":218.155,"end":218.655,"sentiment":"neutral","sentiment_score":-0.05045614391565323}],"sentiment":"neutral","sentiment_score":-0.05045614391565323,"channel":0,"num_words":1,"start":218.155,"end":218.655},{"sentences":[{"text":"on where they are in that process.","start":218.725,"end":221.385,"sentiment":"neutral","sentiment_score":-0.07313654092805726},{"text":"And she's explained to me that they certainly thank you for your time and and your information that you provided, but they have very stringent rules about where they can and can't use any AI or AI assisted software or equipment, and so they've decided to go in a different direction.","start":221.845,"end":245.895,"sentiment":"neutral","sentiment_score":-0.2155240296440966},{"text":"They thank you for your time, but they won't be going with your company.","start":245.955,"end":250.435,"sentiment":"negative","sentiment_score":-0.3674541286059788},{"text":"Okay?","start":250.435,"end":250.935,"sentiment":"neutral","sentiment_score":-0.12758736312389374}],"sentiment":"neutral","sentiment_score":-0.22980310221853323,"channel":1,"num_words":73,"start":218.725,"end":250.935},{"sentences":[{"text":"I understand.","start":252.41888,"end":253.15887,"sentiment":"neutral","sentiment_score":-0.08674845099449158},{"text":"Well, I just wanna thank you for checking","start":253.21889,"end":254.89888,"sentiment":"neutral","sentiment_score":0.16793942404910922}],"sentiment":"neutral","sentiment_score":0.11700184904038906,"channel":0,"num_words":10,"start":252.41888,"end":254.89888},{"sentences":[{"text":"K.","start":254.69,"end":255.19,"sentiment":"neutral","sentiment_score":0.32811102271080017}],"sentiment":"neutral","sentiment_score":0.32811102271080017,"channel":1,"num_words":1,"start":254.69,"end":255.19},{"sentences":[{"text":"it for me.","start":254.89888,"end":255.93887,"sentiment":"neutral","sentiment_score":0.2677809993426005},{"text":"Yeah.","start":255.93887,"end":256.25888,"sentiment":"neutral","sentiment_score":0.20340242981910703},{"text":"You have a great day,","start":256.25888,"end":256.97888,"sentiment":"neutral","sentiment_score":0.3198023498058319}],"sentiment":"neutral","sentiment_score":0.289528575208452,"channel":0,"num_words":9,"start":254.89888,"end":256.97888},{"sentences":[{"text":"No","start":256.85,"end":257.35,"sentiment":"neutral","sentiment_score":0.13876451551914215}],"sentiment":"neutral","sentiment_score":0.13876451551914215,"channel":1,"num_words":1,"start":256.85,"end":257.35},{"sentences":[{"text":"Amanda.","start":256.97888,"end":257.47888,"sentiment":"neutral","sentiment_score":-0.036438923329114914},{"text":"Take","start":257.53888,"end":257.77887,"sentiment":"neutral","sentiment_score":-0.1110343337059021}],"sentiment":"neutral","sentiment_score":-0.0737366285175085,"channel":0,"num_words":2,"start":256.97888,"end":257.77887},{"sentences":[{"text":"no","start":257.73,"end":258.05002,"sentiment":"neutral","sentiment_score":-0.1481761634349823}],"sentiment":"neutral","sentiment_score":-0.1481761634349823,"channel":1,"num_words":1,"start":257.73,"end":258.05002},{"sentences":[{"text":"care.","start":257.77887,"end":258.27887,"sentiment":"neutral","sentiment_score":-0.07161712646484375}],"sentiment":"neutral","sentiment_score":-0.07161712646484375,"channel":0,"num_words":1,"start":257.77887,"end":258.27887},{"sentences":[{"text":"problems.","start":258.05002,"end":258.53,"sentiment":"neutral","sentiment_score":0.046645279973745346},{"text":"Thank you.","start":258.53,"end":259.01,"sentiment":"neutral","sentiment_score":0.2453576624393463},{"text":"You too.","start":259.01,"end":259.41,"sentiment":"neutral","sentiment_score":0.13728658854961395},{"text":"Bye bye, Andrew.","start":259.41,"end":260.39,"sentiment":"neutral","sentiment_score":0.08814123769601186}],"sentiment":"neutral","sentiment_score":0.13454468687996268,"channel":1,"num_words":8,"start":258.05002,"end":260.39}]},"summary":{"result":"success","short":"The customer calls Bedac Main Reception and is directed to the receptionist. The receptionist, Amanda, is unable to connect the customer with Jennifer Ranson but is able to get her on the phone. The receptionist informs the customer that their company has decided to go in a different direction due to stringent rules regarding AI and assisted software and equipment."},"intents":{"segments":[{"text":"My name is Andrew Amanda, and I was trying to get a hold of Jennifer Ranson. K.","start_word":55,"end_word":71,"intents":[{"intent":"Get a callback","confidence_score":0.0044535985},{"intent":"Get jennifer ranson on the phone","confidence_score":0.002121023}]}]},"sentiments":{"segments":[{"text":"You have called Bendigo and District Aboriginal Cooperative. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all inquiries, please press 2. Afternoon. Welcome to Bedac Main Reception. You're speaking with Amanda. Oh, hi, Amanda. Good afternoon. Good afternoon. Amanda, I was yeah. My name is Andrew Amanda, and I was trying to get a hold of Jennifer Ranson. K. I'll see if I can get her on the phone for you. Where are you from, Andrew? Oh, yeah. I represent Vigilance AI. We have been in communication with her, and we're just following up to find out her decision. Mhmm. Okay. I'll see if I can get Jennifer on the phone for you. Can I pop you on hold for one moment? Oh, yeah. No problem. Thank you. Thank you. Andrew, you've got Amanda back at the reception team. I was able to speak to Jenny briefly. She was heading into a meeting, but she did give me an update Uh-huh. on where they are in that process. And she's explained to me that they certainly thank you for your time and and your information that you provided, but they have very stringent rules about where they can and can't use any AI or AI assisted software or equipment, and so they've decided to go in a different direction.","start_word":0,"end_word":231,"sentiment":"neutral","sentiment_score":-0.026677440851926804},{"text":"They thank you for your time, but they won't be going with your company.","start_word":232,"end_word":245,"sentiment":"negative","sentiment_score":-0.36490675806999207},{"text":"Okay? I understand. Well, I just wanna thank you for checking K. it for me. Yeah. You have a great day, No Amanda. Take no care. problems. Thank you. You too. Bye bye, Andrew.","start_word":246,"end_word":279,"sentiment":"neutral","sentiment_score":0.13075824081897736}],"average":{"sentiment":"neutral","sentiment_score":-0.021240842157077295}}}}