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Good morning. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hey. Hi. Morning. In fact, I have an e SIM, Airtel e three, and I'm I bought a new phone, and I'm trying to transfer that e SIM to the new new phone. So I'm\n\nChannel 0: Okay.\n\nChannel 1: not able\n\nChannel 0: Thank\n\nChannel 1: to\n\nChannel 0: you.\n\nChannel 1: transfer\n\nChannel 0: What is\n\nChannel 1: it.\n\nChannel 0: the\n\nChannel 1: It's somehow\n\nChannel 0: phone number?\n\nChannel 1: 725.\n\nChannel 0: Oh, this is a Indian number?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Got it. I'm sorry. You have reached a wrong phone number. This\n\nChannel 1: Okay.\n\nChannel 0: is Airtel Australia. What we do is to provide Internet\n\nChannel 1: Mhmm.\n\nChannel 0: services and a mobile plan services, and we only cater Australian phone number. 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good.","start":53.915,"end":54.655,"sentiment":"positive","sentiment_score":0.3934747129678726},{"text":"Thank you.","start":54.79094,"end":55.61094,"sentiment":"positive","sentiment_score":0.5256726443767548}],"sentiment":"positive","sentiment_score":0.35438938190539676,"channel":1,"num_words":6,"start":53.114998,"end":55.61094},{"sentences":[{"text":"You're welcome.","start":56.01087,"end":56.83087,"sentiment":"positive","sentiment_score":0.5689720213413239},{"text":"Have a good one.","start":56.890873,"end":57.850872,"sentiment":"positive","sentiment_score":0.5930531024932861},{"text":"Bye bye.","start":57.850872,"end":58.51087,"sentiment":"neutral","sentiment_score":0.2089858055114746}],"sentiment":"positive","sentiment_score":0.4910160079598427,"channel":0,"num_words":8,"start":56.01087,"end":58.51087}]},"summary":{"result":"success","short":"The customer is trying to transfer their e SIM to a new phone and is speaking with Airtel accounts representative. The representative explains that they only provide internet services and mobile plans to Australian phone numbers, but the customer realizes they have called the wrong number and apologizes before ending the call."},"intents":{"segments":[{"text":"In fact, I have an e SIM, Airtel e three, and I'm I bought a new phone, and I'm trying to transfer that e SIM to the new new phone. So I'm Okay.","start_word":16,"end_word":48,"intents":[{"intent":"Transfer e sim","confidence_score":0.6139605}]},{"text":"What we do is to provide Internet Mhmm. services and a mobile plan services, and we only cater Australian phone number. So about your Oh, okay.","start_word":88,"end_word":113,"intents":[{"intent":"Provide internet services","confidence_score":0.3031773}]},{"text":"Indian phone number, if it's that Mhmm. easy, miss Bill needs to contact your local network, which is Okay. Airtel India.","start_word":114,"end_word":134,"intents":[{"intent":"Contact local network","confidence_score":0.839954}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.26819419860839844},{"text":"Good morning. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.39024800062179565},{"text":"Hey. Hi. Morning. In fact, I have an e SIM, Airtel e three, and I'm I bought a new phone, and I'm trying to transfer that e SIM to the new new phone. So I'm Okay. not able Thank to you. transfer What is it. the It's somehow phone number? 725. Oh, this is a Indian number? Yes. Okay. Got it. I'm sorry. You have reached a wrong phone number. This Okay. is Airtel Australia. What we do is to provide Internet Mhmm. services and a mobile plan services, and we only cater Australian phone number. So about your Oh, okay. Indian phone number, if it's that Mhmm. easy, miss Bill needs to contact your local network, which is Okay. Airtel India. Okay. Okay.","start_word":13,"end_word":136,"sentiment":"neutral","sentiment_score":-0.00080594711471349},{"text":"All good. Thank you. You're welcome. Have a good one.","start_word":137,"end_word":146,"sentiment":"positive","sentiment_score":0.5322472453117371},{"text":"Bye bye.","start_word":147,"end_word":148,"sentiment":"neutral","sentiment_score":0.233834370970726}],"average":{"sentiment":"neutral","sentiment_score":0.07388689643458317}}}}