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I have last night sent through the record of advice to make that investment range. Then this will be sent through documents to anyone sending them through. But the team was sending through documents this morning to make that change of the primary contract. So changing it I'm required on that hub account from yourself over to Ben. So that should be through in your email. If not already, then very, very soon. And I just No. That's okay. I just wanted to just make sure that you had seen it and give you a heads up that it was there anyway. Now outside of that, I did wanna guess, I guess, touch base in regards to what we're gonna do moving forward. So Ben's adviser spoke with Ben this morning, and Ben was seeking some assistance on his account. And it was kind of raised with myself as well. And what I'm proposing is that providing Ben's okay because he's advised I'm gonna call him back at 12:00. So we do a bit of a joint conversation with the four of us at just to kinda clarify things on the account and I just make sure that there's information that everyone everyone is across right now. You guys are going through with consent orders at the moment like you told me the other day. And I Ben's question might have been relation to this, and he just had questions with his adviser. So I just wanted to without breaching privacy together and have so that way we could be here on where it fits and moving forward. And that was, I guess, have a really good in-depth conversation about tax implications and where everything fits and just be out there. I just I just wanna make sure that, I guess, Ben's on the same page as well because I think he's So okay. Yeah. I think so we had a conversation with you about the funds and stuff like that that he hasn't applied with Tommy, so he had the question mark. He's probably missing information. And Perfect. Well, if you're okay, I'll give you a call just past 12:00. At the moment, I'm about to get back to the office, and then we yeah. We'll jump on and have a joint conversation and then go from there. No. That's okay. Question on what kind of mode. It may it may have to be a Zoom call. Yeah. Probably just past twelve. Maybe 10:10 past twelve? Absolutely. No. That is totally okay. No. You are so fine. 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Give me one minute. I'll give you that. Okay. Perfect.\n\nSorry. That's absolutely okay. I was giving you a call just to touch base and follow-up on our conversation from the other day. I have last night sent through the record of advice to make that investment range. Then this will be sent through documents to anyone sending them through.\n\nBut the team was sending through documents this morning to make that change of the primary contract. So changing it I'm required on that hub account from yourself over to Ben. So that should be through in your email. If not already, then very, very soon. And I just No.\n\nThat's okay. I just wanted to just make sure that you had seen it and give you a heads up that it was there anyway. Now outside of that, I did wanna guess, I guess, touch base in regards to what we're gonna do moving forward. So Ben's adviser spoke with Ben this morning, and Ben was seeking some assistance on his account. And it was kind of raised with myself as well.\n\nAnd what I'm proposing is that providing Ben's okay because he's advised I'm gonna call him back at 12:00. So we do a bit of a joint conversation with the four of us at just to kinda clarify things on the account and I just make sure that there's information that everyone everyone is across right now. You guys are going through with consent orders at the moment like you told me the other day. And I Ben's question might have been relation to this, and he just had questions with his adviser. So I just wanted to without breaching privacy together and have so that way we could be here on where it fits and moving forward.\n\nAnd that was, I guess, have a really good in-depth conversation about tax implications and where everything fits and just be out there. I just I just wanna make sure that, I guess, Ben's on the same page as well because I think he's So okay. Yeah. I think so we had a conversation with you about the funds and stuff like that that he hasn't applied with Tommy, so he had the question mark. He's probably missing information.\n\nAnd Perfect. Well, if you're okay, I'll give you a call just past 12:00. At the moment, I'm about to get back to the office, and then we yeah. We'll jump on and have a joint conversation and then go from there. No.\n\nThat's okay. Question on what kind of mode. It may it may have to be a Zoom call. Yeah. Probably just past twelve.\n\nMaybe 10:10 past twelve? Absolutely. No. That is totally okay. No.\n\nYou are so fine. Absolutely no problems at all.","paragraphs":[{"sentences":[{"text":"Of course.","start":23.195,"end":23.755001,"sentiment":"neutral","sentiment_score":0.0037701046094298363},{"text":"Give me one minute.","start":23.755001,"end":24.635,"sentiment":"neutral","sentiment_score":-0.039271021261811256},{"text":"I'll give you that.","start":24.635,"end":25.775002,"sentiment":"neutral","sentiment_score":0.031429254449903965},{"text":"Okay.","start":28.29,"end":28.79,"sentiment":"neutral","sentiment_score":0.06272611021995544},{"text":"Perfect.","start":31.89,"end":32.39,"sentiment":"positive","sentiment_score":0.33920735120773315}],"sentiment":"neutral","sentiment_score":0.03150888361657659,"num_words":12,"start":23.195,"end":32.39},{"sentences":[{"text":"Sorry.","start":42.074997,"end":42.574997,"sentiment":"neutral","sentiment_score":-0.015361912548542024},{"text":"That's absolutely okay.","start":42.635,"end":44.335,"sentiment":"neutral","sentiment_score":0.24318849543730417},{"text":"I 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Hailey speaking. I'm good. It's just cutting out a bit. Can you hear me okay? Do you mind giving me just a buzz back? Because it's just cutting out. I can't oh, wait. I can hear you better now. That's okay. I've walked outside, so it might help a little bit. Okay. Can you hear me? Okay. Hopefully, it lasts. Otherwise, call me back. Yep. Yeah. Yep. Yes. Yep. Yes. No. I did see that, short, like, about two hours ago. Yes. I saw that. So I'll probably sign up by the end of the day. Yeah. Yeah. Yeah. Mhmm. Yeah. Yep. Mhmm. Okay. Sure. Yeah. Yeah. Yeah. That's fine. Yeah. Yeah. That's that's totally fine. I do apologize if I've relayed, like, misunderstood things and, like, I tried my best to, like, honestly give you the truth. So I don't I'm sorry if there's been some miscommunication or anything like that. I'm so sorry. I thought we were on the same page, but yeah. Who know? Yeah. Okay. He's obviously got some concerns or something like that, so that's okay. Yeah. Oh, honestly, I mean, the only conversation I had with Tommy was just getting information about that kind of account. We hadn't organized to set anything up. It was more that he sent the documents just for me to look at, which I then forwarded to Ben. So Ben has as much information as me, to be honest. Yeah. Yep. Yeah. Yep. So about half past twelve. Is that via phone or is that Zoom or what kind of oh, sorry. You've cut out. I can't I don't know what you said, but, yeah, yeah, the mode. Yeah. No. That's okay. I just because I I don't know how to do a joint because I'm on an Android, so I don't think it links up to Apple and things like that when you have a joint call. But if you do Zoom or Google Meet or whatever, that's totally fine. But if you just send the link through, then I'll just join that. Is that at 12:30 then? Roughly? About ten past twelve. Okay. I do apologize if the kids interrupt me in the meantime, but Ben should understand as well. So yeah. Okay. Alright. Yeah. Too good. Okay. Well, I'll speak to all of you soon then. I hope hopefully, we can clear some misunderstandings or whatever up. I do deeply apologize for the chaos that we've caused. Okay. Perfect. Alright. Well, I will talk to you soon. Okay? Okay. Thank you. 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Hailey speaking. I'm good. It's just cutting out a bit. Can you hear me okay?\n\nDo you mind giving me just a buzz back? Because it's just cutting out. I can't oh, wait. I can hear you better now. That's okay.\n\nI've walked outside, so it might help a little bit. Okay. Can you hear me? Okay. Hopefully, it lasts.\n\nOtherwise, call me back. Yep. Yeah. Yep. Yes.\n\nYep. Yes. No. I did see that, short, like, about two hours ago. Yes.\n\nI saw that. So I'll probably sign up by the end of the day. Yeah. Yeah. Yeah.\n\nMhmm. Yeah. Yep. Mhmm. Okay.\n\nSure. Yeah. Yeah. Yeah. That's fine.\n\nYeah. Yeah. That's that's totally fine. I do apologize if I've relayed, like, misunderstood things and, like, I tried my best to, like, honestly give you the truth. So I don't I'm sorry if there's been some miscommunication or anything like that.\n\nI'm so sorry. I thought we were on the same page, but yeah. Who know? Yeah. Okay.\n\nHe's obviously got some concerns or something like that, so that's okay. 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fine.","start":172.8,"end":173.7,"sentiment":"positive","sentiment_score":0.40765100717544556}],"sentiment":"neutral","sentiment_score":0.2272774651646614,"num_words":6,"start":157.515,"end":173.7},{"sentences":[{"text":"Yeah.","start":175.6,"end":176.1,"sentiment":"neutral","sentiment_score":0.2445351928472519},{"text":"Yeah.","start":191.455,"end":191.855,"sentiment":"neutral","sentiment_score":0.27942994236946106},{"text":"That's that's totally fine.","start":191.855,"end":193.84999,"sentiment":"positive","sentiment_score":0.4831063449382782},{"text":"I do apologize if I've relayed, like, misunderstood things and, like, I tried my best to, like, honestly give you the truth.","start":194.06999,"end":202.79,"sentiment":"neutral","sentiment_score":-0.15302527560429138},{"text":"So I don't I'm sorry if there's been some miscommunication or anything like that.","start":202.79,"end":207.04999,"sentiment":"neutral","sentiment_score":-0.25913119316101074}],"sentiment":"neutral","sentiment_score":-0.10804767268044609,"num_words":42,"start":175.6,"end":207.04999},{"sentences":[{"text":"I'm so sorry.","start":215.885,"end":216.84499,"sentiment":"neutral","sentiment_score":-0.0943538515518109},{"text":"I thought we were on the same page, but yeah.","start":216.84499,"end":219.405,"sentiment":"neutral","sentiment_score":-0.0374478705227375},{"text":"Who know?","start":219.405,"end":220.14499,"sentiment":"neutral","sentiment_score":-0.0446283258497715},{"text":"Yeah.","start":220.20499,"end":220.685,"sentiment":"neutral","sentiment_score":0.016245266422629356},{"text":"Okay.","start":220.685,"end":221.185,"sentiment":"neutral","sentiment_score":0.04252605140209198}],"sentiment":"neutral","sentiment_score":-0.04047209375044879,"num_words":17,"start":215.885,"end":221.185},{"sentences":[{"text":"He's obviously got some concerns or something like that, so that's okay.","start":223.12001,"end":227.3,"sentiment":"neutral","sentiment_score":0.04602361191064119},{"text":"Yeah.","start":232.40001,"end":232.90001,"sentiment":"neutral","sentiment_score":0.013647638261318209},{"text":"Oh, honestly, I mean, the only conversation I had with Tommy was just getting information about that kind of account.","start":243.985,"end":249.52,"sentiment":"neutral","sentiment_score":-0.12640004977583885},{"text":"We hadn't organized to set anything up.","start":249.52,"end":251.68001,"sentiment":"neutral","sentiment_score":-0.08067437899964196},{"text":"It was more that he sent the documents just for me to look at, which I then forwarded to Ben.","start":251.68001,"end":256.56,"sentiment":"neutral","sentiment_score":-0.06281190887093543}],"sentiment":"neutral","sentiment_score":-0.06305048074573279,"num_words":60,"start":223.12001,"end":256.56},{"sentences":[{"text":"So Ben has as much information as me, to be honest.","start":256.56,"end":260.74,"sentiment":"neutral","sentiment_score":-0.030302173542705448},{"text":"Yeah.","start":262.96,"end":263.265,"sentiment":"neutral","sentiment_score":0.3263337016105652},{"text":"Yep.","start":269.18503,"end":269.68503,"sentiment":"neutral","sentiment_score":0.05761164426803589},{"text":"Yeah.","start":273.42502,"end":273.92502,"sentiment":"neutral","sentiment_score":0.07486487179994583},{"text":"Yep.","start":280.31998,"end":280.8,"sentiment":"neutral","sentiment_score":0.03520825505256653}],"sentiment":"neutral","sentiment_score":0.010712970917423566,"num_words":15,"start":256.56,"end":280.8},{"sentences":[{"text":"So about half past twelve.","start":280.8,"end":282.24,"sentiment":"neutral","sentiment_score":0.011796332523226738},{"text":"Is that via phone or is that Zoom or what kind of oh, sorry.","start":282.24,"end":295.55502,"sentiment":"neutral","sentiment_score":-0.014257923899484532},{"text":"You've cut out.","start":295.55502,"end":296.435,"sentiment":"neutral","sentiment_score":-0.16940525670846304},{"text":"I can't I don't know what you said, but, yeah, yeah, the mode.","start":296.435,"end":305.56998,"sentiment":"neutral","sentiment_score":-0.06747540233370203},{"text":"Yeah.","start":307.47,"end":307.71,"sentiment":"neutral","sentiment_score":-0.0026774946600198746}],"sentiment":"neutral","sentiment_score":-0.04246396575278292,"num_words":36,"start":280.8,"end":307.71},{"sentences":[{"text":"No.","start":307.71,"end":307.87,"sentiment":"neutral","sentiment_score":-0.04607246816158295},{"text":"That's okay.","start":307.87,"end":308.50998,"sentiment":"neutral","sentiment_score":-0.005825080676004291},{"text":"I just because I I don't know how to do a joint because I'm on an Android, so I don't think it links up to Apple and things like that when you have a joint call.","start":308.50998,"end":315.76498,"sentiment":"neutral","sentiment_score":-0.03966211874244942},{"text":"But if you do Zoom or Google Meet or whatever, that's totally fine.","start":315.76498,"end":319.465,"sentiment":"neutral","sentiment_score":0.07861776592639777},{"text":"But if you just send the link through, then I'll just join that.","start":319.845,"end":322.405,"sentiment":"neutral","sentiment_score":0.030175637883635666}],"sentiment":"neutral","sentiment_score":-0.0010960716109436291,"num_words":65,"start":307.71,"end":322.405},{"sentences":[{"text":"Is that at 12:30 then?","start":322.405,"end":323.76498,"sentiment":"neutral","sentiment_score":0.00927298767492175},{"text":"Roughly?","start":323.76498,"end":324.26498,"sentiment":"neutral","sentiment_score":-0.010895168408751488},{"text":"About ten past twelve.","start":328.245,"end":329.365,"sentiment":"neutral","sentiment_score":-0.001907880767248571},{"text":"Okay.","start":329.365,"end":329.82,"sentiment":"neutral","sentiment_score":0.029541656374931335},{"text":"I do apologize if the kids interrupt me in the meantime, but Ben should understand as well.","start":329.9,"end":336.54,"sentiment":"neutral","sentiment_score":-0.04478319613810848}],"sentiment":"neutral","sentiment_score":-0.02514051539557321,"num_words":28,"start":322.405,"end":336.54},{"sentences":[{"text":"So yeah.","start":336.54,"end":337.76,"sentiment":"neutral","sentiment_score":0.02858025301247835},{"text":"Okay.","start":338.46002,"end":338.96002,"sentiment":"neutral","sentiment_score":0.09074095636606216},{"text":"Alright.","start":339.74002,"end":340.24002,"sentiment":"neutral","sentiment_score":0.11557763069868088},{"text":"Yeah.","start":342.46002,"end":342.96002,"sentiment":"neutral","sentiment_score":0.1619093418121338},{"text":"Too good.","start":343.02002,"end":343.84,"sentiment":"neutral","sentiment_score":0.25930869579315186}],"sentiment":"neutral","sentiment_score":0.13485797521259105,"num_words":7,"start":336.54,"end":343.84},{"sentences":[{"text":"Okay.","start":344.115,"end":344.355,"sentiment":"neutral","sentiment_score":0.09100908786058426},{"text":"Well, I'll speak to all of you soon then.","start":344.355,"end":346.995,"sentiment":"neutral","sentiment_score":0.0820292437242137},{"text":"I hope hopefully, we can clear some misunderstandings or whatever up.","start":346.995,"end":350.275,"sentiment":"neutral","sentiment_score":0.03345904465426098},{"text":"I do deeply apologize for the chaos that we've caused.","start":350.275,"end":353.655,"sentiment":"neutral","sentiment_score":-0.14727626740932465},{"text":"Okay.","start":358.835,"end":359.1,"sentiment":"positive","sentiment_score":0.42466267943382263}],"sentiment":"neutral","sentiment_score":0.004663180559873581,"num_words":32,"start":344.115,"end":359.1},{"sentences":[{"text":"Perfect.","start":359.42,"end":359.92,"sentiment":"positive","sentiment_score":0.526357889175415},{"text":"Alright.","start":360.06,"end":360.46,"sentiment":"neutral","sentiment_score":0.09863659739494324},{"text":"Well, I will talk to you soon.","start":360.46,"end":362.06,"sentiment":"neutral","sentiment_score":0.24841568725449698},{"text":"Okay?","start":362.06,"end":362.56,"sentiment":"neutral","sentiment_score":0.11267633736133575},{"text":"Okay.","start":364.7,"end":365.2,"sentiment":"neutral","sentiment_score":0.23138445615768433}],"sentiment":"neutral","sentiment_score":0.24617864462462338,"num_words":11,"start":359.42,"end":365.2},{"sentences":[{"text":"Thank you.","start":365.26,"end":365.98,"sentiment":"positive","sentiment_score":0.7425414323806763},{"text":"Bye.","start":365.98,"end":366.48,"sentiment":"neutral","sentiment_score":-0.1160915270447731}],"sentiment":"positive","sentiment_score":0.45633044590552646,"num_words":3,"start":365.26,"end":366.48}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Hailey speaking. I'm good. It's just cutting out a bit. Can you hear me okay?\n\nDo you mind giving me just a buzz back? Because it's just cutting out. I can't\n\nChannel 0: Of course. Give me one minute. I'll give you that.\n\nChannel 1: oh, wait. I can hear you better now. That's okay. I've walked\n\nChannel 0: Okay.\n\nChannel 1: outside, so it might help a little bit. Okay.\n\nChannel 0: Perfect.\n\nChannel 1: Can you hear me? Okay. Hopefully, it lasts. Otherwise, call me back.\n\nChannel 0: Sorry. That's absolutely okay. I was giving you a call just to touch base\n\nChannel 1: Yep.\n\nChannel 0: and follow-up on our conversation from the other day.\n\nChannel 1: Yeah.\n\nChannel 0: I have last night sent through the record of advice to make that investment range.\n\nChannel 1: Yep.\n\nChannel 0: Then this will be sent through documents to anyone sending them through. But the team was sending through documents this morning to make that change of the primary contract.\n\nChannel 1: Yes.\n\nChannel 0: So changing it I'm required on that hub account from yourself over to Ben.\n\nChannel 1: Yep.\n\nChannel 0: So that should be through in your email. If not already, then very, very soon.\n\nChannel 1: Yes. No.\n\nChannel 0: And\n\nChannel 1: I\n\nChannel 0: I\n\nChannel 1: did\n\nChannel 0: just\n\nChannel 1: see that, short, like, about two hours ago. Yes. I saw that. So I'll probably sign up by the end of the day. Yeah.\n\nChannel 0: No. That's okay. I just wanted to just make sure that you had seen it and give you a heads up that it was there anyway.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Now outside of that, I did wanna guess, I guess, touch base in regards to what we're gonna do moving forward. So Ben's adviser spoke with Ben this morning,\n\nChannel 1: Mhmm. Yeah. Yep.\n\nChannel 0: and Ben was seeking some assistance on his account. And it was kind of raised with myself as well.\n\nChannel 1: Mhmm.\n\nChannel 0: And what I'm proposing is that providing Ben's okay because he's advised I'm gonna call him back at 12:00. So we do a bit of a joint conversation with the four of us at\n\nChannel 1: Okay.\n\nChannel 0: just to kinda clarify things on the account and I just make sure that there's information that everyone everyone is across right now. You\n\nChannel 1: Sure.\n\nChannel 0: guys are\n\nChannel 1: Yeah.\n\nChannel 0: going through with consent orders at the moment like you told me the other day.\n\nChannel 1: Yeah.\n\nChannel 0: And I Ben's question might have been relation to this, and he just had questions with his adviser. So I just wanted to without breaching privacy\n\nChannel 1: Yeah. That's\n\nChannel 0: together\n\nChannel 1: fine.\n\nChannel 0: and have\n\nChannel 1: Yeah.\n\nChannel 0: so that way we could be here on where it fits and moving forward. And that was, I guess, have a really good in-depth conversation about tax implications and where everything fits and just be out there.\n\nChannel 1: Yeah. That's that's totally fine. I do apologize if I've relayed, like, misunderstood things and, like, I tried my best to, like, honestly give you the truth. So I don't I'm sorry if there's been some miscommunication or anything like that.\n\nChannel 0: I just I just wanna make sure that, I guess, Ben's on the same page as well because I think\n\nChannel 1: I'm\n\nChannel 0: he's\n\nChannel 1: so sorry. I thought we were on the same page, but yeah. Who know? Yeah. Okay.\n\nChannel 0: So\n\nChannel 1: He's obviously got\n\nChannel 0: okay.\n\nChannel 1: some concerns or something like that, so that's okay.\n\nChannel 0: Yeah. I think so we had a conversation with you\n\nChannel 1: Yeah.\n\nChannel 0: about the funds and stuff like that that he hasn't applied with Tommy, so he had the question mark. He's probably missing information. And\n\nChannel 1: Oh, honestly, I mean, the only conversation I had with Tommy was just getting information about that kind of account. We hadn't organized to set anything up. It was more that he sent the documents just for me to look at, which I then forwarded to Ben. So Ben has as much information as me, to be honest. Yeah.\n\nChannel 0: Perfect. Well, if you're okay, I'll give you a call just past 12:00.\n\nChannel 1: Yep.\n\nChannel 0: At the moment, I'm about to get back to the office,\n\nChannel 1: Yeah.\n\nChannel 0: and then we yeah. We'll jump on and have a joint conversation and then go from\n\nChannel 1: Yep. So about half past twelve. Is that via phone\n\nChannel 0: there.\n\nChannel 1: or is that Zoom or what kind of oh, sorry. You've cut out. I can't I don't know what you said, but,\n\nChannel 0: No. That's okay. Question on what kind of mode.\n\nChannel 1: yeah, yeah,\n\nChannel 0: It\n\nChannel 1: the\n\nChannel 0: may\n\nChannel 1: mode.\n\nChannel 0: it may have to be a Zoom call.\n\nChannel 1: Yeah. No. That's okay. I just because I I don't know how to do a joint because I'm on an Android, so I don't think it links up to Apple and things like that when you have a joint call. But if you do Zoom\n\nChannel 0: Yeah.\n\nChannel 1: or Google Meet or whatever, that's totally fine. But if you just send the link through, then I'll just join that. Is that at 12:30 then? Roughly?\n\nChannel 0: Probably just past twelve. Maybe 10:10 past twelve?\n\nChannel 1: About ten past twelve. Okay. I do apologize if the kids interrupt me in the meantime, but Ben should understand as well. So yeah. Okay.\n\nChannel 0: Absolutely.\n\nChannel 1: Alright.\n\nChannel 0: No. That is totally okay.\n\nChannel 1: Yeah. Too good. Okay. Well, I'll speak to all of you soon then. I hope hopefully, we can clear some misunderstandings or whatever up.\n\nI do deeply apologize for the chaos that we've\n\nChannel 0: No.\n\nChannel 1: caused.\n\nChannel 0: You are so fine. Absolutely no problems at all.\n\nChannel 1: Okay. Perfect. Alright. Well, I will talk to you soon. Okay?\n\nOkay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.037769708782434464},{"text":"Hailey speaking.","start":1.12,"end":2.02,"sentiment":"neutral","sentiment_score":0.13214702904224396},{"text":"I'm good.","start":7.7599998,"end":8.24,"sentiment":"positive","sentiment_score":0.45262742042541504},{"text":"It's just cutting out a bit.","start":8.24,"end":9.5199995,"sentiment":"negative","sentiment_score":-0.39212634911139804},{"text":"Can you hear me okay?","start":9.5199995,"end":10.74,"sentiment":"neutral","sentiment_score":-0.1359829917550087}],"sentiment":"neutral","sentiment_score":-0.11408465285785496,"channel":1,"num_words":16,"start":0.56,"end":10.74},{"sentences":[{"text":"Do you mind giving me just a buzz back?","start":15.685,"end":19.205,"sentiment":"neutral","sentiment_score":-0.14390419920285544},{"text":"Because it's just cutting out.","start":19.205,"end":20.825,"sentiment":"neutral","sentiment_score":-0.31950142681598664},{"text":"I can't","start":20.885,"end":21.285,"sentiment":"neutral","sentiment_score":-0.1931455358862877}],"sentiment":"neutral","sentiment_score":-0.20493349991738796,"channel":1,"num_words":16,"start":15.685,"end":21.285},{"sentences":[{"text":"Of course.","start":23.195,"end":23.755001,"sentiment":"neutral","sentiment_score":0.0037701046094298363},{"text":"Give me one minute.","start":23.755001,"end":24.635,"sentiment":"neutral","sentiment_score":-0.039271021261811256},{"text":"I'll give you that.","start":24.635,"end":25.775002,"sentiment":"neutral","sentiment_score":0.031429254449903965}],"sentiment":"neutral","sentiment_score":-0.0023826858028769492,"channel":0,"num_words":10,"start":23.195,"end":25.775002},{"sentences":[{"text":"oh, wait.","start":25.285,"end":25.765,"sentiment":"neutral","sentiment_score":0.010856028646230698},{"text":"I can hear you better now.","start":25.765,"end":27.365,"sentiment":"neutral","sentiment_score":-0.005508969227472941},{"text":"That's okay.","start":27.365,"end":28.005001,"sentiment":"neutral","sentiment_score":0.1305517517030239},{"text":"I've walked","start":28.005001,"end":28.485,"sentiment":"neutral","sentiment_score":0.05978625454008579}],"sentiment":"neutral","sentiment_score":0.03077785453448693,"channel":1,"num_words":12,"start":25.285,"end":28.485},{"sentences":[{"text":"Okay.","start":28.29,"end":28.79,"sentiment":"neutral","sentiment_score":0.06272611021995544}],"sentiment":"neutral","sentiment_score":0.06272611021995544,"channel":0,"num_words":1,"start":28.29,"end":28.79},{"sentences":[{"text":"outside, so it might help a little bit.","start":28.485,"end":30.585,"sentiment":"neutral","sentiment_score":0.07689440995454788},{"text":"Okay.","start":31.789999,"end":32.19,"sentiment":"neutral","sentiment_score":0.18663279712200165}],"sentiment":"neutral","sentiment_score":0.08908756408426496,"channel":1,"num_words":9,"start":28.485,"end":32.19},{"sentences":[{"text":"Perfect.","start":31.89,"end":32.39,"sentiment":"positive","sentiment_score":0.33920735120773315}],"sentiment":"positive","sentiment_score":0.33920735120773315,"channel":0,"num_words":1,"start":31.89,"end":32.39},{"sentences":[{"text":"Can you hear me?","start":32.19,"end":33.25,"sentiment":"neutral","sentiment_score":0.11016236431896687},{"text":"Okay.","start":37.55,"end":38.05,"sentiment":"neutral","sentiment_score":0.08792582899332047},{"text":"Hopefully, it lasts.","start":38.11,"end":39.07,"sentiment":"neutral","sentiment_score":0.10536251465479533},{"text":"Otherwise, call me back.","start":39.07,"end":40.37,"sentiment":"neutral","sentiment_score":-0.08526227809488773}],"sentiment":"neutral","sentiment_score":0.04196780982116858,"channel":1,"num_words":12,"start":32.19,"end":40.37},{"sentences":[{"text":"Sorry.","start":42.074997,"end":42.574997,"sentiment":"neutral","sentiment_score":-0.015361912548542024},{"text":"That's absolutely okay.","start":42.635,"end":44.335,"sentiment":"neutral","sentiment_score":0.24318849543730417},{"text":"I was giving you a call just to touch base","start":44.954998,"end":49.055,"sentiment":"neutral","sentiment_score":0.14652774333953858}],"sentiment":"neutral","sentiment_score":0.15567721479705401,"channel":0,"num_words":14,"start":42.074997,"end":49.055},{"sentences":[{"text":"Yep.","start":49.615,"end":50.115,"sentiment":"neutral","sentiment_score":0.1237173080444336}],"sentiment":"neutral","sentiment_score":0.1237173080444336,"channel":1,"num_words":1,"start":49.615,"end":50.115},{"sentences":[{"text":"and follow-up on our conversation from the other day.","start":50.155,"end":52.735,"sentiment":"neutral","sentiment_score":0.12979413320620856}],"sentiment":"neutral","sentiment_score":0.12979413320620856,"channel":0,"num_words":9,"start":50.155,"end":52.735},{"sentences":[{"text":"Yeah.","start":52.895,"end":53.395,"sentiment":"neutral","sentiment_score":0.10853873193264008}],"sentiment":"neutral","sentiment_score":0.10853873193264008,"channel":1,"num_words":1,"start":52.895,"end":53.395},{"sentences":[{"text":"I have last night sent through the record of advice to make that investment range.","start":53.434998,"end":59.76,"sentiment":"neutral","sentiment_score":0.08957331279913584}],"sentiment":"neutral","sentiment_score":0.08957331279913584,"channel":0,"num_words":15,"start":53.434998,"end":59.76},{"sentences":[{"text":"Yep.","start":60.1,"end":60.6,"sentiment":"neutral","sentiment_score":0.0851464718580246}],"sentiment":"neutral","sentiment_score":0.0851464718580246,"channel":1,"num_words":1,"start":60.1,"end":60.6},{"sentences":[{"text":"Then this will be sent through documents to anyone sending them through.","start":60.46,"end":66.8,"sentiment":"neutral","sentiment_score":0.058695388957858086},{"text":"But the team was sending through documents this morning to make that change of the primary 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then?","start":322.405,"end":323.76498,"sentiment":"neutral","sentiment_score":0.00927298767492175},{"text":"Roughly?","start":323.76498,"end":324.26498,"sentiment":"neutral","sentiment_score":-0.010895168408751488}],"sentiment":"neutral","sentiment_score":0.04516525764915126,"channel":1,"num_words":27,"start":316.645,"end":324.26498},{"sentences":[{"text":"Probably just past twelve.","start":325.075,"end":326.11502,"sentiment":"neutral","sentiment_score":-0.007152889273129404},{"text":"Maybe 10:10 past twelve?","start":326.11502,"end":327.89502,"sentiment":"neutral","sentiment_score":-0.00011641648598015314}],"sentiment":"neutral","sentiment_score":-0.0036346528795547783,"channel":0,"num_words":8,"start":325.075,"end":327.89502},{"sentences":[{"text":"About ten past twelve.","start":328.245,"end":329.365,"sentiment":"neutral","sentiment_score":-0.001907880767248571},{"text":"Okay.","start":329.365,"end":329.82,"sentiment":"neutral","sentiment_score":0.029541656374931335},{"text":"I do apologize if the kids interrupt me in the meantime, but Ben should understand as well.","start":329.9,"end":336.54,"sentiment":"neutral","sentiment_score":-0.04478319613810848},{"text":"So yeah.","start":336.54,"end":337.76,"sentiment":"neutral","sentiment_score":0.02858025301247835},{"text":"Okay.","start":338.46002,"end":338.96002,"sentiment":"neutral","sentiment_score":0.09074095636606216}],"sentiment":"neutral","sentiment_score":-0.023660109546035528,"channel":1,"num_words":25,"start":328.245,"end":338.96002},{"sentences":[{"text":"Absolutely.","start":339.28,"end":339.78,"sentiment":"neutral","sentiment_score":0.1436917632818222}],"sentiment":"neutral","sentiment_score":0.1436917632818222,"channel":0,"num_words":1,"start":339.28,"end":339.78},{"sentences":[{"text":"Alright.","start":339.74002,"end":340.24002,"sentiment":"neutral","sentiment_score":0.11557763069868088}],"sentiment":"neutral","sentiment_score":0.11557763069868088,"channel":1,"num_words":1,"start":339.74002,"end":340.24002},{"sentences":[{"text":"No.","start":340.16,"end":340.64,"sentiment":"neutral","sentiment_score":0.06303378939628601},{"text":"That is totally okay.","start":340.64,"end":342.02,"sentiment":"neutral","sentiment_score":0.1064323578029871}],"sentiment":"neutral","sentiment_score":0.09775264412164689,"channel":0,"num_words":5,"start":340.16,"end":342.02},{"sentences":[{"text":"Yeah.","start":342.46002,"end":342.96002,"sentiment":"neutral","sentiment_score":0.1619093418121338},{"text":"Too good.","start":343.02002,"end":343.84,"sentiment":"neutral","sentiment_score":0.25930869579315186},{"text":"Okay.","start":344.115,"end":344.355,"sentiment":"neutral","sentiment_score":0.09100908786058426},{"text":"Well, I'll speak to all of you soon then.","start":344.355,"end":346.995,"sentiment":"neutral","sentiment_score":0.0820292437242137},{"text":"I hope hopefully, we can clear some misunderstandings or whatever up.","start":346.995,"end":350.275,"sentiment":"neutral","sentiment_score":0.03345904465426098}],"sentiment":"neutral","sentiment_score":0.078243687748909,"channel":1,"num_words":24,"start":342.46002,"end":350.275},{"sentences":[{"text":"I do deeply apologize for the chaos that we've","start":350.275,"end":353.155,"sentiment":"neutral","sentiment_score":-0.15530091441339916}],"sentiment":"neutral","sentiment_score":-0.15530091441339916,"channel":1,"num_words":9,"start":350.275,"end":353.155},{"sentences":[{"text":"No.","start":352.955,"end":353.455,"sentiment":"neutral","sentiment_score":-0.17011624574661255}],"sentiment":"neutral","sentiment_score":-0.17011624574661255,"channel":0,"num_words":1,"start":352.955,"end":353.455},{"sentences":[{"text":"caused.","start":353.155,"end":353.655,"sentiment":"neutral","sentiment_score":-0.07505444437265396}],"sentiment":"neutral","sentiment_score":-0.07505444437265396,"channel":1,"num_words":1,"start":353.155,"end":353.655},{"sentences":[{"text":"You are so fine.","start":355.03497,"end":356.41498,"sentiment":"neutral","sentiment_score":0.31951651722192764},{"text":"Absolutely no problems at all.","start":356.47498,"end":358.25497,"sentiment":"positive","sentiment_score":0.5049222469329834}],"sentiment":"positive","sentiment_score":0.4225197003947364,"channel":0,"num_words":9,"start":355.03497,"end":358.25497},{"sentences":[{"text":"Okay.","start":358.835,"end":359.1,"sentiment":"positive","sentiment_score":0.42466267943382263},{"text":"Perfect.","start":359.42,"end":359.92,"sentiment":"positive","sentiment_score":0.526357889175415},{"text":"Alright.","start":360.06,"end":360.46,"sentiment":"neutral","sentiment_score":0.09863659739494324},{"text":"Well, I will talk to you soon.","start":360.46,"end":362.06,"sentiment":"neutral","sentiment_score":0.24841568725449698},{"text":"Okay?","start":362.06,"end":362.56,"sentiment":"neutral","sentiment_score":0.11267633736133575}],"sentiment":"neutral","sentiment_score":0.2637493921951814,"channel":1,"num_words":11,"start":358.835,"end":362.56},{"sentences":[{"text":"Okay.","start":364.7,"end":365.2,"sentiment":"neutral","sentiment_score":0.23138445615768433},{"text":"Thank you.","start":365.26,"end":365.98,"sentiment":"positive","sentiment_score":0.7425414323806763},{"text":"Bye.","start":365.98,"end":366.48,"sentiment":"neutral","sentiment_score":-0.1160915270447731}],"sentiment":"positive","sentiment_score":0.40009394846856594,"channel":1,"num_words":4,"start":364.7,"end":366.48}]},"summary":{"result":"success","short":"The customer is having trouble hearing the agent and asks them to call back. The agent explains that they will send a follow-up email and clarify the process for the customer's account. They also discuss tax implications and the possibility of a joint call. The customer apologizes for the chaos and promises to speak to the agent soon."},"intents":{"segments":[{"text":"I was giving you a call just to touch base Yep. and follow-up on our conversation from the other day. Yeah.","start_word":81,"end_word":101,"intents":[{"intent":"Help with conversation","confidence_score":0.00026046598}]},{"text":"and follow-up on our conversation from the other day.","start_word":92,"end_word":100,"intents":[{"intent":"Follow up on conversation","confidence_score":0.21654603}]},{"text":"Then this will be sent through documents to anyone sending them through. But the team was sending through documents this morning to make that change of the primary contract.","start_word":118,"end_word":146,"intents":[{"intent":"Notify about change in contract","confidence_score":0.000049099897}]},{"text":"Then this will be sent through documents to anyone sending them through. But the team was sending through documents this morning to make that change of the primary contract. Yes.","start_word":118,"end_word":147,"intents":[{"intent":"Send documents","confidence_score":0.28199208}]},{"text":"So I'll probably sign up by the end of the day.","start_word":197,"end_word":207,"intents":[{"intent":"Sign up for email","confidence_score":0.042097226}]},{"text":"and Ben was seeking some assistance on his account. And it was kind of raised with myself as well. Mhmm.","start_word":269,"end_word":288,"intents":[{"intent":"Seek assistance","confidence_score":0.07041327}]},{"text":"just to kinda clarify things on the account and I just make sure that there's information that everyone everyone is across right now. You Sure.","start_word":324,"end_word":348,"intents":[{"intent":"Clarify account information","confidence_score":0.035805687}]},{"text":"Question on what kind of mode.","start_word":703,"end_word":708,"intents":[{"intent":"Define communication method","confidence_score":0.00019862065}]}]},"sentiments":{"segments":[{"text":"Hello? Hailey speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.1006879210472107},{"text":"I'm good.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4493265151977539},{"text":"It's just cutting out a bit.","start_word":5,"end_word":10,"sentiment":"negative","sentiment_score":-0.3733205497264862},{"text":"Can you hear me okay? Do you mind giving me just a buzz back? Because it's just cutting out. I can't Of course. Give me one minute. I'll give you that. oh, wait. I can hear you better now. That's okay. I've walked Okay. outside, so it might help a little bit. Okay.","start_word":11,"end_word":63,"sentiment":"neutral","sentiment_score":-0.039944183081388474},{"text":"Perfect.","start_word":64,"end_word":64,"sentiment":"positive","sentiment_score":0.33920735120773315},{"text":"Can you hear me? Okay. Hopefully, it lasts. Otherwise, call me back. Sorry. That's absolutely okay. I was giving you a call just to touch base Yep. and follow-up on our conversation from the other day. Yeah. I have last night sent through the record of advice to make that investment range. Yep. Then this will be sent through documents to anyone sending them through. But the team was sending through documents this morning to make that change of the primary contract. Yes. So changing it I'm required on that hub account from yourself over to Ben. Yep. So that should be through in your email. If not already, then very, very soon. Yes. And No. I I just did see that, short, like, about two hours ago. Yes. I saw that. So I'll probably sign up by the end of the day. Yeah. No. That's okay. I just wanted to just make sure that you had seen it and give you a heads up that it was there anyway. Yeah. Yeah. Now outside of that, I did wanna guess, I guess, touch base in regards to what we're gonna do moving forward. So Ben's adviser spoke with Ben this morning, Mhmm. Yeah. Yep. and Ben was seeking some assistance on his account. And it was kind of raised with myself as well. Mhmm. And what I'm proposing is that providing Ben's okay because he's advised I'm gonna call him back at 12:00. So we do a bit of a joint conversation with the four of us at Okay. just to kinda clarify things on the account and I just make sure that there's information that everyone everyone is across right now. You Sure. guys are Yeah. going through with consent orders at the moment like you told me the other day. Yeah. And I Ben's question might have been relation to this, and he just had questions with his adviser. So I just wanted to without breaching privacy Yeah.","start_word":65,"end_word":394,"sentiment":"neutral","sentiment_score":0.09294041914470268},{"text":"That's together fine.","start_word":395,"end_word":397,"sentiment":"positive","sentiment_score":0.4003658890724182},{"text":"and have Yeah.","start_word":398,"end_word":400,"sentiment":"neutral","sentiment_score":0.231463223695755},{"text":"so that way we could be here on where it fits and moving forward.","start_word":401,"end_word":414,"sentiment":"positive","sentiment_score":0.43277978897094727},{"text":"And that was, I guess, have a really good in-depth conversation about tax implications and where everything fits and just be out there. Yeah.","start_word":415,"end_word":438,"sentiment":"neutral","sentiment_score":0.2782045006752014},{"text":"That's that's totally fine.","start_word":439,"end_word":442,"sentiment":"positive","sentiment_score":0.4658414125442505},{"text":"I do apologize if I've relayed, like, misunderstood things and, like, I tried my best to, like, honestly give you the truth. So I don't I'm sorry if there's been some miscommunication or anything like that. I just I just wanna make sure that, I guess, Ben's on the same page as well because I think I'm he's so sorry. I thought we were on the same page, but yeah. Who know? Yeah. Okay. So He's obviously got okay. some concerns or something like that, so that's okay. Yeah. I think so we had a conversation with you Yeah. about the funds and stuff like that that he hasn't applied with Tommy, so he had the question mark. He's probably missing information. And Oh, honestly, I mean, the only conversation I had with Tommy was just getting information about that kind of account. We hadn't organized to set anything up. It was more that he sent the documents just for me to look at, which I then forwarded to Ben. So Ben has as much information as me, to be honest. Yeah.","start_word":443,"end_word":624,"sentiment":"neutral","sentiment_score":-0.06732149929790707},{"text":"Perfect.","start_word":625,"end_word":625,"sentiment":"positive","sentiment_score":0.5322035551071167},{"text":"Well, if you're okay, I'll give you a call just past 12:00. Yep. At the moment, I'm about to get back to the office, Yeah. and then we yeah. We'll jump on and have a joint conversation and then go from Yep. So about half past twelve. Is that via phone there. or is that Zoom or what kind of oh, sorry. You've cut out. I can't I don't know what you said, but, No. That's okay. Question on what kind of mode. yeah, yeah, It the may mode. it may have to be a Zoom call. Yeah. No. That's okay. I just because I I don't know how to do a joint because I'm on an Android, so I don't think it links up to Apple and things like that when you have a joint call. But if you do Zoom Yeah. or Google Meet or whatever, that's totally fine. But if you just send the link through, then I'll just join that. Is that at 12:30 then? Roughly? Probably just past twelve. Maybe 10:10 past twelve? About ten past twelve. Okay. I do apologize if the kids interrupt me in the meantime, but Ben should understand as well. So yeah. Okay. Absolutely. Alright. No. That is totally okay. Yeah. Too good. Okay. Well, I'll speak to all of you soon then. I hope hopefully, we can clear some misunderstandings or whatever up. I do deeply apologize for the chaos that we've No. caused. You are so fine.","start_word":626,"end_word":874,"sentiment":"neutral","sentiment_score":0.012437749654054642},{"text":"Absolutely no problems at all. Okay. Perfect.","start_word":875,"end_word":881,"sentiment":"positive","sentiment_score":0.4991448521614074},{"text":"Alright. Well, I will talk to you soon. Okay? Okay.","start_word":882,"end_word":891,"sentiment":"neutral","sentiment_score":0.21588852405548095},{"text":"Thank you. Bye.","start_word":892,"end_word":894,"sentiment":"positive","sentiment_score":0.5833578109741211}],"average":{"sentiment":"neutral","sentiment_score":0.04697162794030231}}}}