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What is this about? No. No. So I'll go to the the what is the product about?\n\nNo. No. So what what solution do you provide? What's the protocol solution? Mhmm.\n\nLook, just based on what based on what you just said, I'm pretty much covered. So I'm not looking for any different solution in the market trend. 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Good afternoon. Prashant, it's, Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: What is this about?\n\nChannel 0: Oh, yeah. Prashant, I hope you still remember the company, because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bawjit Singh, to introduce our company and our services. Name of the company again?\n\nChannel 1: No. No. So I'll go to the the what is the product about?\n\nChannel 0: Oh, yeah. Name of the company again, it's Cloud Solution IT.\n\nChannel 1: No. No. So what\n\nChannel 0: We\n\nChannel 1: what\n\nChannel 0: are\n\nChannel 1: solution do you provide? What's the protocol solution?\n\nChannel 0: oh, yeah. We are a managed service provider. 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provide?","start":43.19,"end":44.309998,"sentiment":"neutral","sentiment_score":-0.03380704205483198},{"text":"What's the protocol solution?","start":44.309998,"end":45.61,"sentiment":"neutral","sentiment_score":-0.021054753102362156}],"sentiment":"neutral","sentiment_score":-0.02743089757859707,"channel":1,"num_words":8,"start":43.19,"end":45.61},{"sentences":[{"text":"oh, yeah.","start":46.385002,"end":46.965,"sentiment":"neutral","sentiment_score":-0.010115783661603928},{"text":"We are a managed service provider.","start":47.025,"end":49.445,"sentiment":"neutral","sentiment_score":-0.0077498544317980604},{"text":"We are also Microsoft trusted partner providing","start":49.745003,"end":52.96,"sentiment":"neutral","sentiment_score":0.009427229474697794}],"sentiment":"neutral","sentiment_score":-0.00004933917274077745,"channel":0,"num_words":15,"start":46.385002,"end":52.96},{"sentences":[{"text":"Mhmm.","start":52.675,"end":53.175,"sentiment":"neutral","sentiment_score":0.006795763503760099}],"sentiment":"neutral","sentiment_score":0.006795763503760099,"channel":1,"num_words":1,"start":52.675,"end":53.175},{"sentences":[{"text":"services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six","start":52.96,"end":60.64,"sentiment":"neutral","sentiment_score":0.006910493830218911}],"sentiment":"neutral","sentiment_score":0.006910493830218911,"channel":0,"num_words":12,"start":52.96,"end":60.64},{"sentences":[{"text":"Look,","start":60.45,"end":60.850002,"sentiment":"neutral","sentiment_score":-0.00856921635568142}],"sentiment":"neutral","sentiment_score":-0.00856921635568142,"channel":1,"num_words":1,"start":60.45,"end":60.850002},{"sentences":[{"text":"five.","start":60.64,"end":61.14,"sentiment":"neutral","sentiment_score":-0.02000281773507595}],"sentiment":"neutral","sentiment_score":-0.02000281773507595,"channel":0,"num_words":1,"start":60.64,"end":61.14},{"sentences":[{"text":"just based on what based on what you just said, I'm pretty much covered.","start":60.850002,"end":64.69,"sentiment":"neutral","sentiment_score":-0.10117575419800622},{"text":"So I'm not looking for any different solution in the market trend.","start":64.69,"end":68.47,"sentiment":"neutral","sentiment_score":-0.3096602534254392},{"text":"So","start":69.01,"end":69.49,"sentiment":"neutral","sentiment_score":-0.16995590925216675}],"sentiment":"neutral","sentiment_score":-0.19638294478257498,"channel":1,"num_words":27,"start":60.850002,"end":69.49},{"sentences":[{"text":"Mhmm.","start":69.375,"end":69.875,"sentiment":"neutral","sentiment_score":-0.16319870948791504}],"sentiment":"neutral","sentiment_score":-0.16319870948791504,"channel":0,"num_words":1,"start":69.375,"end":69.875},{"sentences":[{"text":"I don't think we need to discuss anything further at this stage.","start":69.49,"end":72.79,"sentiment":"negative","sentiment_score":-0.4302283103267352}],"sentiment":"negative","sentiment_score":-0.4302283103267352,"channel":1,"num_words":12,"start":69.49,"end":72.79},{"sentences":[{"text":"Alright.","start":73.935,"end":74.415,"sentiment":"neutral","sentiment_score":-0.02055254578590393},{"text":"Okay.","start":74.415,"end":74.815,"sentiment":"neutral","sentiment_score":0.02379029430449009},{"text":"That that that will be fine.","start":74.815,"end":76.275,"sentiment":"neutral","sentiment_score":0.11152506743868192},{"text":"Alright.","start":78.415,"end":78.915,"sentiment":"neutral","sentiment_score":0.23333679139614105},{"text":"Thank you.","start":79.055,"end":79.535,"sentiment":"positive","sentiment_score":0.41635532677173615}],"sentiment":"neutral","sentiment_score":0.1580395998263901,"channel":0,"num_words":11,"start":73.935,"end":79.535},{"sentences":[{"text":"Thank you.","start":79.535,"end":80.015,"sentiment":"positive","sentiment_score":0.48662638664245605},{"text":"Have a good day.","start":80.015,"end":80.995,"sentiment":"positive","sentiment_score":0.46480367332696915}],"sentiment":"positive","sentiment_score":0.4720779110987981,"channel":0,"num_words":6,"start":79.535,"end":80.995}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT calls a customer named Prashant to introduce their company and offer their managed service and cybersecurity solutions. The customer is not interested in any other solutions at this time and declines further discussion. The call ends with the customer thanking the representative."},"intents":{"segments":[{"text":"Prashant, I hope you still remember the company, because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bawjit Singh, to introduce our company and our services. Name of the company again?","start_word":23,"end_word":78,"intents":[{"intent":"Arrange meeting","confidence_score":0.074808545},{"intent":"Introduce company","confidence_score":0.59791195}]},{"text":"So what We what are solution do you provide? What's the protocol solution?","start_word":105,"end_word":117,"intents":[{"intent":"Provide solution","confidence_score":0.027163586}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, yeah.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.12383264303207396},{"text":"Good afternoon. Prashant, it's, Ronald from Cloud Solution IT.","start_word":3,"end_word":11,"sentiment":"positive","sentiment_score":0.3513508141040802},{"text":"How are you doing today? What is this about? Oh, yeah. Prashant, I hope you still remember the company, because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bawjit Singh, to introduce our company and our services. Name of the company again? No. No. So I'll go to the the what is the product about? Oh, yeah. Name of the company again, it's Cloud Solution IT. No. No. So what We what are solution do you provide? What's the protocol solution? oh, yeah. We are a managed service provider. We are also Microsoft trusted partner providing Mhmm. services for cloud solution, cybersecurity, backup and recovery, SharePoint, Manage three six Look, five. just based on what based on what you just said, I'm pretty much covered. So I'm not looking for any different solution in the market trend. So Mhmm.","start_word":12,"end_word":175,"sentiment":"neutral","sentiment_score":-0.009162192232906818},{"text":"I don't think we need to discuss anything further at this stage.","start_word":176,"end_word":187,"sentiment":"negative","sentiment_score":-0.41850122809410095},{"text":"Alright. Okay. That that that will be fine. Alright.","start_word":188,"end_word":196,"sentiment":"neutral","sentiment_score":0.0993855521082878},{"text":"Thank you. Thank you. Have a good day.","start_word":197,"end_word":204,"sentiment":"positive","sentiment_score":0.471630334854126}],"average":{"sentiment":"neutral","sentiment_score":0.018770681713221424}}}}