{"metadata":{"transaction_key":"deprecated","request_id":"01a01ca1-5c50-7060-b4f6-5277a75da3f1","sha256":"fbd9009b8d3dab06357308fc689465d3aef79f04afec5137102836f552bf6dd5","created":"2026-08-20T00:45:34.265Z","duration":42.04794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":120,"output_tokens":49},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":141,"output_tokens":141},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":141,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good morning. I'm looking for Adam. Mary from Vigilance AI. Oh, sorry. Mary from Vigilance Vigilance AI. Not yet. That's why I'm trying to reach out if he's available. I see. Okay. Sure then. Thank you.","confidence":0.99658203,"words":[{"word":"yes","start":8.24,"end":8.72,"confidence":0.95092773,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.16519668698310852},{"word":"good","start":8.72,"end":9.2,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.42735806107521057},{"word":"morning","start":9.2,"end":9.599999,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.33976709842681885},{"word":"i'm","start":9.599999,"end":9.76,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.1451527327299118},{"word":"looking","start":9.76,"end":10.16,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.0908752828836441},{"word":"for","start":10.16,"end":10.4,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08017104864120483},{"word":"adam","start":10.4,"end":10.9,"confidence":0.9538574,"punctuated_word":"Adam.","sentiment":"neutral","sentiment_score":0.06505510956048965},{"word":"mary","start":15.095,"end":15.335,"confidence":0.96533203,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":-0.09546487033367156},{"word":"from","start":15.335,"end":15.835,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.08246222883462906},{"word":"vigilance","start":15.895,"end":16.395,"confidence":0.953125,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.17459586262702942},{"word":"ai","start":17.015,"end":17.515,"confidence":0.74438477,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":-0.11474955081939696},{"word":"oh","start":20.215,"end":20.535,"confidence":0.9301758,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07256008684635162},{"word":"sorry","start":20.535,"end":21.035,"confidence":0.99316406,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.058956533670425415},{"word":"mary","start":21.095,"end":21.494999,"confidence":0.9980469,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":-0.014710917137563229},{"word":"from","start":21.494999,"end":21.814999,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.009641080163419248},{"word":"vigilance","start":21.814999,"end":22.314999,"confidence":0.99658203,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.01811850070953369},{"word":"vigilance","start":22.695,"end":23.195,"confidence":0.8432617,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.012865163385868073},{"word":"ai","start":23.575,"end":24.075,"confidence":0.8442383,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":-0.0198005810379982},{"word":"not","start":28.36,"end":28.6,"confidence":0.8989258,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.06815717369318008},{"word":"yet","start":28.6,"end":28.92,"confidence":0.97021484,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.1033097505569458},{"word":"that's","start":28.92,"end":29.16,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.09395112842321396},{"word":"why","start":29.16,"end":29.4,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.0692165344953537},{"word":"i'm","start":29.4,"end":29.64,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09166595339775084},{"word":"trying","start":29.64,"end":29.88,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.08589693158864975},{"word":"to","start":29.88,"end":30.119999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09693118929862976},{"word":"reach","start":30.119999,"end":30.28,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.05824243277311325},{"word":"out","start":30.28,"end":30.52,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.05865538865327835},{"word":"if","start":30.52,"end":30.76,"confidence":0.9819336,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02352861873805523},{"word":"he's","start":30.76,"end":31.0,"confidence":0.984375,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.021746378391981125},{"word":"available","start":31.0,"end":31.5,"confidence":0.9013672,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.03186551854014397},{"word":"i","start":37.4,"end":37.72,"confidence":0.9326172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11481761932373048},{"word":"see","start":37.72,"end":38.04,"confidence":0.9995117,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.11151988804340364},{"word":"okay","start":38.04,"end":38.54,"confidence":0.95825195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0677914097905159},{"word":"sure","start":38.68,"end":39.0,"confidence":0.9248047,"punctuated_word":"Sure","sentiment":"neutral","sentiment_score":0.18149326741695404},{"word":"then","start":39.0,"end":39.4,"confidence":0.88671875,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.20686525106430056},{"word":"thank","start":39.4,"end":39.72,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5150915384292603},{"word":"you","start":39.72,"end":40.22,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.37003836035728455}],"paragraphs":{"transcript":"\nYes. Good morning. I'm looking for Adam. Mary from Vigilance AI. Oh, sorry.\n\nMary from Vigilance Vigilance AI. Not yet. That's why I'm trying to reach out if he's available. I see. Okay.\n\nSure then. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":8.24,"end":8.72,"sentiment":"neutral","sentiment_score":0.16519668698310852},{"text":"Good morning.","start":8.72,"end":9.599999,"sentiment":"positive","sentiment_score":0.3835625797510147},{"text":"I'm looking for Adam.","start":9.599999,"end":10.9,"sentiment":"neutral","sentiment_score":0.0953135434538126},{"text":"Mary from Vigilance AI.","start":15.095,"end":17.515,"sentiment":"neutral","sentiment_score":-0.11681812815368176},{"text":"Oh, sorry.","start":20.215,"end":21.035,"sentiment":"neutral","sentiment_score":-0.06575831025838852}],"sentiment":"neutral","sentiment_score":0.05498360670529879,"num_words":13,"start":8.24,"end":21.035},{"sentences":[{"text":"Mary from Vigilance Vigilance AI.","start":21.095,"end":24.075,"sentiment":"neutral","sentiment_score":-0.015027248486876487},{"text":"Not yet.","start":28.36,"end":28.92,"sentiment":"neutral","sentiment_score":-0.08573346212506294},{"text":"That's why I'm trying to reach out if he's available.","start":28.92,"end":31.5,"sentiment":"neutral","sentiment_score":-0.063170007430017},{"text":"I see.","start":37.4,"end":38.04,"sentiment":"neutral","sentiment_score":-0.11316875368356706},{"text":"Okay.","start":38.04,"end":38.54,"sentiment":"neutral","sentiment_score":0.0677914097905159}],"sentiment":"neutral","sentiment_score":-0.05184246692806482,"num_words":20,"start":21.095,"end":38.54},{"sentences":[{"text":"Sure then.","start":38.68,"end":39.4,"sentiment":"neutral","sentiment_score":0.1941792592406273},{"text":"Thank you.","start":39.4,"end":40.22,"sentiment":"positive","sentiment_score":0.4425649493932724}],"sentiment":"neutral","sentiment_score":0.31837210431694984,"num_words":4,"start":38.68,"end":40.22}]}}]},{"alternatives":[{"transcript":"BlindsLite. This is Jay. Who is calling? Sorry. I didn't quite catch that one. Sorry. What was that? Yeah. Has Adam called you back yet? Yeah. He said he'll get back to you when he can. Sorry. He's just pretty busy at the moment. K. Thank you. Bye.","confidence":0.99902344,"words":[{"word":"blindslite","start":5.6,"end":6.08,"confidence":0.62370604,"punctuated_word":"BlindsLite.","sentiment":"neutral","sentiment_score":0.03367384523153305},{"word":"this","start":6.08,"end":6.3199997,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.037384647876024246},{"word":"is","start":6.3199997,"end":6.48,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03235726058483124},{"word":"jay","start":6.48,"end":6.98,"confidence":0.982666,"punctuated_word":"Jay.","sentiment":"neutral","sentiment_score":0.03623589873313904},{"word":"who","start":11.679999,"end":11.92,"confidence":0.86035156,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":0.02470477670431137},{"word":"is","start":11.92,"end":12.08,"confidence":0.7001953,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03874846547842026},{"word":"calling","start":12.08,"end":12.4,"confidence":0.97509766,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":0.029488975182175636},{"word":"sorry","start":12.4,"end":12.675,"confidence":0.7402344,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.13511577248573303},{"word":"i","start":17.875,"end":18.115,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.27816423773765564},{"word":"didn't","start":18.115,"end":18.355,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.25336939096450806},{"word":"quite","start":18.355,"end":18.675,"confidence":1.0,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.22239774465560913},{"word":"catch","start":18.675,"end":18.835,"confidence":1.0,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":-0.24161243438720703},{"word":"that","start":18.835,"end":18.994999,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.26521891355514526},{"word":"one","start":18.994999,"end":19.235,"confidence":0.9980469,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.2501676082611084},{"word":"sorry","start":19.235,"end":19.475,"confidence":0.9975586,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.14790454506874084},{"word":"what","start":19.475,"end":19.635,"confidence":0.99902344,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.1106133982539177},{"word":"was","start":19.635,"end":19.795,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.11063706874847412},{"word":"that","start":19.795,"end":20.295,"confidence":1.0,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.08099009096622467},{"word":"yeah","start":25.314999,"end":25.555,"confidence":0.7373047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0059777298010885715},{"word":"has","start":25.555,"end":25.89,"confidence":0.99902344,"punctuated_word":"Has","sentiment":"neutral","sentiment_score":-0.008243376389145851},{"word":"adam","start":25.97,"end":26.289999,"confidence":1.0,"punctuated_word":"Adam","sentiment":"neutral","sentiment_score":-0.012848429381847382},{"word":"called","start":26.289999,"end":26.369999,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.021206583827733994},{"word":"you","start":26.369999,"end":26.869999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.030124343931674957},{"word":"back","start":30.13,"end":30.38,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.06625466048717499},{"word":"yet","start":30.38,"end":30.88,"confidence":0.99853516,"punctuated_word":"yet?","sentiment":"neutral","sentiment_score":-0.06527583301067352},{"word":"yeah","start":32.612938,"end":32.932938,"confidence":0.7998047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03836015239357948},{"word":"he","start":32.932938,"end":33.092937,"confidence":0.9970703,"punctuated_word":"He","sentiment":"neutral","sentiment_score":0.04831567034125328},{"word":"said","start":33.092937,"end":33.252937,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.03152211382985115},{"word":"he'll","start":33.252937,"end":33.49294,"confidence":0.9428711,"punctuated_word":"he'll","sentiment":"neutral","sentiment_score":0.051848240196704865},{"word":"get","start":33.49294,"end":33.65294,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.02981548011302948},{"word":"back","start":33.65294,"end":33.81294,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.045817263424396515},{"word":"to","start":33.81294,"end":33.892937,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.040728744119405746},{"word":"you","start":33.892937,"end":33.97294,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05333055183291435},{"word":"when","start":33.97294,"end":34.13294,"confidence":0.99609375,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.04226358234882355},{"word":"he","start":34.13294,"end":34.29294,"confidence":0.98828125,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.03914371132850647},{"word":"can","start":34.29294,"end":34.53294,"confidence":0.9975586,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.004156624898314476},{"word":"sorry","start":34.53294,"end":34.85294,"confidence":0.9995117,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.32792210578918457},{"word":"he's","start":34.85294,"end":35.092937,"confidence":1.0,"punctuated_word":"He's","sentiment":"negative","sentiment_score":-0.4395897090435028},{"word":"just","start":35.092937,"end":35.252937,"confidence":1.0,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.556604266166687},{"word":"pretty","start":35.252937,"end":35.412937,"confidence":1.0,"punctuated_word":"pretty","sentiment":"negative","sentiment_score":-0.592673122882843},{"word":"busy","start":35.412937,"end":35.732937,"confidence":1.0,"punctuated_word":"busy","sentiment":"negative","sentiment_score":-0.5387343168258667},{"word":"at","start":35.732937,"end":35.892937,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5241109728813171},{"word":"the","start":35.892937,"end":35.97294,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5199020504951477},{"word":"moment","start":35.97294,"end":36.47294,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.4797452986240387},{"word":"k","start":39.81294,"end":40.052937,"confidence":0.85253906,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.1539657711982727},{"word":"thank","start":40.052937,"end":40.37294,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4534093141555786},{"word":"you","start":40.37294,"end":40.772938,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3578824996948242},{"word":"bye","start":40.772938,"end":41.272938,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.14122027158737183}],"paragraphs":{"transcript":"\nBlindsLite. This is Jay. Who is calling? Sorry. I didn't quite catch that one.\n\nSorry. What was that? Yeah. Has Adam called you back yet? Yeah.\n\nHe said he'll get back to you when he can. Sorry. He's just pretty busy at the moment. K. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"BlindsLite.","start":5.6,"end":6.08,"sentiment":"neutral","sentiment_score":0.03367384523153305},{"text":"This is Jay.","start":6.08,"end":6.98,"sentiment":"neutral","sentiment_score":0.035325935731331505},{"text":"Who is calling?","start":11.679999,"end":12.4,"sentiment":"neutral","sentiment_score":0.030980739121635754},{"text":"Sorry.","start":12.4,"end":12.675,"sentiment":"neutral","sentiment_score":-0.13511577248573303},{"text":"I didn't quite catch that one.","start":17.875,"end":19.235,"sentiment":"neutral","sentiment_score":-0.25182172159353894}],"sentiment":"neutral","sentiment_score":-0.10096087373260941,"num_words":14,"start":5.6,"end":19.235},{"sentences":[{"text":"Sorry.","start":19.235,"end":19.475,"sentiment":"neutral","sentiment_score":-0.14790454506874084},{"text":"What was that?","start":19.475,"end":20.295,"sentiment":"neutral","sentiment_score":-0.10074685265620549},{"text":"Yeah.","start":25.314999,"end":25.555,"sentiment":"neutral","sentiment_score":-0.0059777298010885715},{"text":"Has Adam called you back yet?","start":25.555,"end":30.88,"sentiment":"neutral","sentiment_score":-0.03399220450470845},{"text":"Yeah.","start":32.612938,"end":32.932938,"sentiment":"neutral","sentiment_score":0.03836015239357948}],"sentiment":"neutral","sentiment_score":-0.051809658956093095,"num_words":12,"start":19.235,"end":32.932938},{"sentences":[{"text":"He said he'll get back to you when he can.","start":32.932938,"end":34.53294,"sentiment":"neutral","sentiment_score":0.037862873263657094},{"text":"Sorry.","start":34.53294,"end":34.85294,"sentiment":"neutral","sentiment_score":-0.32792210578918457},{"text":"He's just pretty busy at the moment.","start":34.85294,"end":36.47294,"sentiment":"negative","sentiment_score":-0.5216228195599147},{"text":"K.","start":39.81294,"end":40.052937,"sentiment":"neutral","sentiment_score":0.1539657711982727},{"text":"Thank you.","start":40.052937,"end":40.772938,"sentiment":"positive","sentiment_score":0.4056459069252014}],"sentiment":"neutral","sentiment_score":-0.12549502500111148,"num_words":21,"start":32.932938,"end":40.772938},{"sentences":[{"text":"Bye.","start":40.772938,"end":41.272938,"sentiment":"neutral","sentiment_score":0.14122027158737183}],"sentiment":"neutral","sentiment_score":0.14122027158737183,"num_words":1,"start":40.772938,"end":41.272938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: BlindsLite. This is Jay.\n\nChannel 0: Yes. Good morning. I'm looking for Adam.\n\nChannel 1: Who is calling? Sorry.\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: I didn't quite catch that one. Sorry. What was that?\n\nChannel 0: Oh, sorry. Mary from Vigilance Vigilance AI.\n\nChannel 1: Yeah. Has Adam called you\n\nChannel 0: Not yet. That's why I'm trying to reach\n\nChannel 1: back\n\nChannel 0: out\n\nChannel 1: yet?\n\nChannel 0: if he's available.\n\nChannel 1: Yeah. He said he'll get back to you when he can. Sorry. He's just pretty busy at the moment.\n\nChannel 0: I see. Okay. Sure then. Thank you.\n\nChannel 1: K. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"BlindsLite.","start":5.6,"end":6.08,"sentiment":"neutral","sentiment_score":0.03367384523153305},{"text":"This is Jay.","start":6.08,"end":6.98,"sentiment":"neutral","sentiment_score":0.035325935731331505}],"sentiment":"neutral","sentiment_score":0.03491291310638189,"channel":1,"num_words":4,"start":5.6,"end":6.98},{"sentences":[{"text":"Yes.","start":8.24,"end":8.72,"sentiment":"neutral","sentiment_score":0.16519668698310852},{"text":"Good morning.","start":8.72,"end":9.599999,"sentiment":"positive","sentiment_score":0.3835625797510147},{"text":"I'm looking for Adam.","start":9.599999,"end":10.9,"sentiment":"neutral","sentiment_score":0.0953135434538126}],"sentiment":"neutral","sentiment_score":0.18765371718576976,"channel":0,"num_words":7,"start":8.24,"end":10.9},{"sentences":[{"text":"Who is calling?","start":11.679999,"end":12.4,"sentiment":"neutral","sentiment_score":0.030980739121635754},{"text":"Sorry.","start":12.4,"end":12.675,"sentiment":"neutral","sentiment_score":-0.13511577248573303}],"sentiment":"neutral","sentiment_score":-0.010543388780206442,"channel":1,"num_words":4,"start":11.679999,"end":12.675},{"sentences":[{"text":"Mary from Vigilance AI.","start":15.095,"end":17.515,"sentiment":"neutral","sentiment_score":-0.11681812815368176}],"sentiment":"neutral","sentiment_score":-0.11681812815368176,"channel":0,"num_words":4,"start":15.095,"end":17.515},{"sentences":[{"text":"I didn't quite catch that one.","start":17.875,"end":19.235,"sentiment":"neutral","sentiment_score":-0.25182172159353894},{"text":"Sorry.","start":19.235,"end":19.475,"sentiment":"neutral","sentiment_score":-0.14790454506874084},{"text":"What was that?","start":19.475,"end":20.295,"sentiment":"neutral","sentiment_score":-0.10074685265620549}],"sentiment":"neutral","sentiment_score":-0.19610754325985907,"channel":1,"num_words":10,"start":17.875,"end":20.295},{"sentences":[{"text":"Oh, sorry.","start":20.215,"end":21.035,"sentiment":"neutral","sentiment_score":-0.06575831025838852},{"text":"Mary from Vigilance Vigilance AI.","start":21.095,"end":24.075,"sentiment":"neutral","sentiment_score":-0.015027248486876487}],"sentiment":"neutral","sentiment_score":-0.029521837564451352,"channel":0,"num_words":7,"start":20.215,"end":24.075},{"sentences":[{"text":"Yeah.","start":25.314999,"end":25.555,"sentiment":"neutral","sentiment_score":-0.0059777298010885715},{"text":"Has Adam called you","start":25.555,"end":26.869999,"sentiment":"neutral","sentiment_score":-0.018105683382600546}],"sentiment":"neutral","sentiment_score":-0.01568009266629815,"channel":1,"num_words":5,"start":25.314999,"end":26.869999},{"sentences":[{"text":"Not yet.","start":28.36,"end":28.92,"sentiment":"neutral","sentiment_score":-0.08573346212506294},{"text":"That's why I'm trying to reach","start":28.92,"end":30.28,"sentiment":"neutral","sentiment_score":-0.08265069499611855}],"sentiment":"neutral","sentiment_score":-0.08342138677835464,"channel":0,"num_words":8,"start":28.36,"end":30.28},{"sentences":[{"text":"back","start":30.13,"end":30.38,"sentiment":"neutral","sentiment_score":-0.06625466048717499}],"sentiment":"neutral","sentiment_score":-0.06625466048717499,"channel":1,"num_words":1,"start":30.13,"end":30.38},{"sentences":[{"text":"out","start":30.28,"end":30.52,"sentiment":"neutral","sentiment_score":-0.05865538865327835}],"sentiment":"neutral","sentiment_score":-0.05865538865327835,"channel":0,"num_words":1,"start":30.28,"end":30.52},{"sentences":[{"text":"yet?","start":30.38,"end":30.88,"sentiment":"neutral","sentiment_score":-0.06527583301067352}],"sentiment":"neutral","sentiment_score":-0.06527583301067352,"channel":1,"num_words":1,"start":30.38,"end":30.88},{"sentences":[{"text":"if he's available.","start":30.52,"end":31.5,"sentiment":"neutral","sentiment_score":-0.02571350522339344}],"sentiment":"neutral","sentiment_score":-0.02571350522339344,"channel":0,"num_words":3,"start":30.52,"end":31.5},{"sentences":[{"text":"Yeah.","start":32.612938,"end":32.932938,"sentiment":"neutral","sentiment_score":0.03836015239357948},{"text":"He said he'll get back to you when he can.","start":32.932938,"end":34.53294,"sentiment":"neutral","sentiment_score":0.037862873263657094},{"text":"Sorry.","start":34.53294,"end":34.85294,"sentiment":"neutral","sentiment_score":-0.32792210578918457},{"text":"He's just pretty busy at the moment.","start":34.85294,"end":36.47294,"sentiment":"negative","sentiment_score":-0.5216228195599147}],"sentiment":"neutral","sentiment_score":-0.18748910303570723,"channel":1,"num_words":19,"start":32.612938,"end":36.47294},{"sentences":[{"text":"I see.","start":37.4,"end":38.04,"sentiment":"neutral","sentiment_score":-0.11316875368356706},{"text":"Okay.","start":38.04,"end":38.54,"sentiment":"neutral","sentiment_score":0.0677914097905159},{"text":"Sure then.","start":38.68,"end":39.4,"sentiment":"neutral","sentiment_score":0.1941792592406273},{"text":"Thank you.","start":39.4,"end":40.22,"sentiment":"positive","sentiment_score":0.4425649493932724}],"sentiment":"neutral","sentiment_score":0.1592774742415973,"channel":0,"num_words":7,"start":37.4,"end":40.22},{"sentences":[{"text":"K.","start":39.81294,"end":40.052937,"sentiment":"neutral","sentiment_score":0.1539657711982727},{"text":"Thank you.","start":40.052937,"end":40.772938,"sentiment":"positive","sentiment_score":0.4056459069252014},{"text":"Bye.","start":40.772938,"end":41.272938,"sentiment":"neutral","sentiment_score":0.14122027158737183}],"sentiment":"neutral","sentiment_score":0.27661946415901184,"channel":1,"num_words":4,"start":39.81294,"end":41.272938}]},"summary":{"result":"success","short":"The customer, Jay, is trying to reach Adam from Carrefourance AI and is having trouble reaching Mary. The agent, named Mary, is not answering and the call ends with the agent saying she will get back to the customer when she can."},"intents":{"segments":[{"text":"Has Adam called you Not yet. That's why I'm trying to reach back out yet? if he's available. Yeah.","start_word":37,"end_word":55,"intents":[{"intent":"Check availability of adam","confidence_score":0.0051869564}]}]},"sentiments":{"segments":[{"text":"BlindsLite. This is Jay. Yes.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.06073024496436119},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.36896413564682007},{"text":"I'm looking for Adam. Who is calling? Sorry. Mary from Vigilance AI. I didn't quite catch that one. Sorry. What was that? Oh, sorry. Mary from Vigilance Vigilance AI. Yeah. Has Adam called you Not yet. That's why I'm trying to reach back out yet? if he's available. Yeah. He said he'll get back to you when he can. Sorry.","start_word":7,"end_word":66,"sentiment":"neutral","sentiment_score":-0.054532378911972046},{"text":"He's just pretty busy at the moment.","start_word":67,"end_word":73,"sentiment":"negative","sentiment_score":-0.5010284781455994},{"text":"I see. Okay. Sure then.","start_word":74,"end_word":78,"sentiment":"neutral","sentiment_score":0.04911864921450615},{"text":"Thank you.","start_word":79,"end_word":80,"sentiment":"positive","sentiment_score":0.4183894395828247},{"text":"K.","start_word":81,"end_word":81,"sentiment":"neutral","sentiment_score":0.1539657711982727},{"text":"Thank you.","start_word":82,"end_word":83,"sentiment":"positive","sentiment_score":0.3897247314453125},{"text":"Bye.","start_word":84,"end_word":84,"sentiment":"neutral","sentiment_score":0.18852701783180237}],"average":{"sentiment":"neutral","sentiment_score":-0.03548929200950244}}}}